21 Gramercy Park in Bryan
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Bryan, Brazos County, Texas, US
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Site: https://www.21gramercy.com/?swit...
- Monday:9AM–6PM
- Tuesday:9AM–7PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:10AM–2PM
- Sunday:Closed
This is the best apartment complex I have lived in. We are glad to call this place home! The maintenance staff is quick to fix things. I had an AC that was not working on a Saturday, and they came out that day to get it up and running in less than 4 hours. The office staff is always friendly and welcoming whenever we go into the office for anything.
Have loved my time here at 21 Gramercy Park! Matt and all the front staff made move in so easy and made this place feel like home right away! The apartment was clean and very well maintained when we moved in! 10 out of 10 recommend if you want a quality apartment, great staff, and a very lovely place to live.
“The staff is phenomenal. Helpful, friendly, kind. Maintenance orders are taken care of quickly and are well done. The neighborhood is pretty, well maintained, and friendly. I’d like to see greater access to amenities- longer hours, and while getting issues taken care of in my apartment is blazingly fast, it seems to take a while for community amenities to be fixed. The management seems to be responsive to suggestions. I’d recommend living here!”
My fiancé and I absolutely love it here. The front office staff has always been very pleasant. I have rented in different cities around Texas over the last 6 years and the maintenance guys are some of the best. There is a true sense of community here and the resident events are so much fun!
21 Gramercy has gone above and beyond with anything and everything I have needed. Maintenance is extremely kind and helpful. Office staff always knows what needs to be done and how to overcome obstacles. Without a doubt the most helpful and friendly apartment I have ever lived at. The property is clean, well taken care of, and there is always available parking. Also super pet friendly!
I have always lived in a house until my husband and I got married. I was a little nervous at first to live in apartments but 21 Gramercy has been such a blessing. It is quiet which is huge because my husband works nights and has to sleep during the day. all of our neighbors are so kind. we have never had any problems! If we have something that needs to be fixed the staff here is very quick to meet needs. We also love the location of these apartments. Im sure their are some college students that live here but for the most part I would say young professions and young families live here. We have lived here two years and just resigned for one more year here.
I love this community! The apartments are clean, well maintained, with nice appliances and ample storage. You cant beat having a washer and dryer provided! Even the smallest patio is cozy and fits a lounge chair, a bistro table with 2 chairs and tons of potted plants. I plan to live here for a very long time.**Update - this turned into student housing. DONT GO THERE! Its just like all other apartments now. Its only major appeal was that it was one of the last family communities with very few students, and now thats gone.
We really enjoy living at 21 Gramercy Park. Its quiet, close to everything and everything is kept up very well by the maintenance staff. There arent a lot of places you can rent that have an attached garage - that was a real plus for us. And we do take advantage of the gym and pool on occasion and enjoy both. We looked at a lot of places around BCS and felt this was by far the best. Highly recommend!
My residence experience at 21 Gramercy Park has been great thus far! the customer service from Shay and Matthew at the front office have been first-class. I hope it continues and I appreciate the open line of communication from any property management team to their residents.
Beautiful apartments and property. Have had to deal with some loud college neighbors and their howling dogs as well as neighbors who leave their trash out by their front door for weeks. However, the property is safe, well kept, maintenance is always super fast with their repairs and the apartment is nice. Overall one of the nicest non student apartment complex in town.
Ive been living several apartments near B/CS area, this apartment is very nice.Pros1. The management is almost the best in this area.2. Reasonable rent fee considering the facilities3. No noise from the train hornConsThere have been lots of birds roaming in some buildings because some residents did not remove the nests in the patio. I really hate the birds noise in early morning and their droppings. For this reason, I am thinking to move another apartment.
Consistent excellence for any organization is not easy. Let alone holistic customer service in the midst of a multiplicity of issues like a pandemic. On 22 May 2020 I needed some direction on how to dispose of our Living Room Set. I called the Leasing Office and spoke with Johana. As always she provided us with the proper way to dispose of large items according to the Leasing Contract. But this is what set the staff apart. She went the extra mile and provided us with possible companies who would dispose of items, their contact information and which companies to call first..... absolutely exceptional. She was not aware of how that information instantly made a stressful situation easy for us. I am new to College Station and my husband a Microbiologist was in the midst of Covid 19 vaccine preparation. This is just one of the many examples of why we choose to live here because the staff of 21 Gramercy Park Leasing Office get it and continue to prove that they are all second to none.
A lot of unexpected fees. I used to receive email reminder for rent each month, but they didnt send it one time so I forgot to pay on time. Partially my fault but feels bad when the landloard absolutely wants the $95 late fees out of my pocket for one day late. Also, if you want to get a second key for the gate and for your door, it cost another $50. It could have been $25 if I asked for it before I move in, but they didnt notify me until I moved in. Not big money but feels very frustrating.
This is a 🏡 home. Not an apartment but a real home.The amenities are very nice, things get fixed right away, and the staff is very attentive and kind.Mara, one of the lovely people who work in the office always has a smile on her face and always makes a point to ask how you are doing. She is what sold us after an entire day of apartment shopping and she is one of many reasons we stay. (FYI We literally visited every apartment complex in college station and Bryan that was not for under grads). She 💯 percent made us feel we needed to put down a deposit that night! Her along with the whole family (ie staff) are wonderful people and professional. No one is out of place here.One can always complain about this or that, but when it comes to a place to live I am very happy with our decision!My only complaint would be my neighbors disrespect for the trash rules, but the staff really tries their best to enforce this.
I had lived this complex for 18 months.GoodVery peacefulKind employeesCleanBadI extended my contract from 1 year to 18 months. I had to pay $300 more for 6 months. But another apartment (ex) Soco) did not raise their rent for the extension.Employees never call back for my request. They said they would, but didnt.I could not take my deposit after leaving. I called the office, and they said they had no idea about the deposit. Very responsible..
21 Gramercy Park is my very first apartment and I have been nothing but impressed with the entire property, from the impeccable customer service provided by Miss Mara who has been incredible since day 1, to the cleanliness, and the pricing. I had some trouble with another property I was thinking of looking at but it went sour very quickly and so we called here having already looked at these apartments but only the more expensive one bedroom floor plans had been available at that time, we asked Mara if there was anything at all available because I was about to be up a creek without a paddle and this amazing woman told us there was a small one bed available and it was perfect!!! I’ve only been here since September but I couldn’t see myself anywhere else, thank y’all so much for all you’ve done!! Whenever y’all see Mara and the other wonderful ladies at the front desks be sure to give them all the love because they definitely deserve it!
21 Gramercy Park is definitely one of the nicest apartment complexes in the area. Ironically, it was also the cheapest one bedroom option (in the class of nice apartments; there are of course cheaper bargain apartments). I think it is cheaper because the one bedroom I am in does not have a dining room, which I appreciate because I would rarely use that! The apartments are brand new, opened in 2012. The management has been friendly and never a problem. The pool is amazing. 21 Gramercy Park is located in the young professional housing area of Bryan/College Station, so it is ALWAYS quiet here. Lastly, white granite countertops!
I was a resident from 2012 to 2015. Initially it was a great experience. Understand I judge my experience in the regard as much on customer service, that is what initially drew me and now it is what I find off putting. Staff was friendly, welcoming always a smile when you hit the door and informative. It give the feel of being a PART of a community not just a number on the door. Unfortunately in the last year that has not be the case. Staff was aloof, never a smile to be seen and unable to communicate clearly to meet the needs of the tenant(myself). I HAD become the number on the door. This attitude extended not just to staff but to management.So, in conclusion if you want a roof over your head...here you go. If you want a place you want to call home...look somewhere else.
Total reviews rating 4.6
52 Reviews for 21 Gramercy Park 2023:
Review №1
2022-02-0221 Gramercy Park Apartments are so modern and beautiful and affordable! The grounds are perfectly kept, the maintenance team was so efficient and very respectful and the few things needing attention over the course of my year stay were all taken care of by the following day at the latest, and done perfectly. Neighbors were very polite and the space is quiet! I can’t say enough about the management team and office staff; they are helpful, responding quickly to anything you might need and so nice! The dog park was so nice for my little fur babies to get some energy out too! During last years winter storm they were fast to fix any issues that arose for us as fast as they could and made sure to keep us all updated. Great team all around! You don’t find that everywhere so when you do, it’s remarkable. Thank y’all so much and I’m sad I moved or I would have loved to stay longer! You can’t go wrong renting here!
Review №2
2022-02-01I have lived at 21 Gramercy Park for around 6 years and have never had anything but great experiences with management, maintenance and the property itself. Meg the manager has always been extremely helpful and responsive with any issues Ive ever had during my time there. Her team Matthew, Shade, Haley were always very friendly and always went above and beyond to make you feel welcome and at home. The maintenance team is always very responsive and promptly took care of any requests I had but at the two seperate units i lived in both were immaculate and had few problems if any. This complex is very safe and in a great location, would highly recommend living here for BCS area!
Review №3
2022-06-30Wonderful office and maintenance staffs, great vibe (assuming palm trees are replanted), solid amenities (especially pool and front office), pleasant and spacious apts. I lived here for four years and have no regrets. The move-out process was also seamless and fair (no unreasonable extra fees).
Review №4
2022-03-12Really love living here. Compared to my old apartment yall are amazing at keeping tenants up to date with payments, and the customer service is amazing. We love Matthew!!!
Review №5
2021-10-28I have only lived at 21 Gramercy since July, but I have nothing but nice things to say about them! The staff are so welcoming and friendly, and are available to answer any questions!! The maintenance team is especially exceptional! I had a few problems with the sink/dishwasher and they came out within a few hours and we’re able to fix the problem! They respond to maintenance requests super super fast and are always incredibly friendly! All 21 Gramercy staff are amazing and I wouldn’t wanna live anywhere else!
Review №6
2021-11-12This is a beautiful property. They have been nothing but helpful and attentive. Matthew in the front office goes above and beyond to take care of you, the maintenance staff is quick to get you taken care of. The pool is great, the grounds are pristine, and the trash butler is convenient. All around a wonderful place to live.
Review №7
2021-08-3021 Gramercy has been the BEST experience so far. All of the staff & maintenance team have been so friendly & helpful, the apartment was clean and well maintained when we moved in, and they have awesome amenities. I personally enjoy the gym and the pool. I would recommend 21 Gramercy to anyone & will be so sad when my lease ends!
Review №8
2021-11-11The property manager and leasing agents are very active on social media and are a pleasure to speak to. They are also willing to speak to you! I lived at an apartment complex down the street and could never get the property manager to respond to my emails or phone calls. I only signed there because it was brand new (BIG MISTAKE). The management here is the best I have ever had! They constantly have events with the tenants. I have spoken to several tenants who have called 21 Gramercy home for several years and who feel the same. I wish I had started here first, moving sucks! I highly recommend living here.
Review №9
2021-11-1021 Gramercy feels like a home more than an apartment. No one is a stranger in the front office, you are always asked how your day is or what your weekend plans are. Maintenance has always been quick to get the job done. We have loved living here for the last 7 years and will be sad to leave.
Review №10
2020-10-08I moved here in July, and have loved everything so far. I love cooking in my kitchen, and use my patio space almost daily- especially now that it is cooling down. We have had only a few small issues- but they were completed within the hour that a service request was put in. The maintenance team has been so nice, and helpful! We also have had so many events put on by the office staff- that really make the community feel like home. They conducted these safely, but are proving that their residents are important to them- even in a pandemic. Great place to live- that is close enough to stores and restaurants, but still just down the road enough to be blissfully quiet!