Ace of Azle in Azle
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Azle, Tarrant County, Texas, US
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Site: http://www.acehardware.com/store...
- Monday:Closed
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–5PM
Employees would look at me but woundnt ask me if I needed any help. They offered help to other customers but not to me. There were plenty of employees walking around to assist customers. I needed help finding something and with the poor service, I just walked out. There are too many places to shop and Im more than happy to take my business elsewhere.
Its a great little place to run in and out to get what you need with out having to wait in line and they have just about everything you need for home projects and more. Instead of having to drive to Lowes to get a couple things. If you give them a try I believe you will keep going back time after time.
Definitely will be making more trips to ace rather than the other hardware stores from now on. Went in to buy a ladder today and the staff was friendly and helpful. As my wife and I was trying to figure out a way to strap down the hatch of the suv with the ladder in it, the manager came out and asked if he could help by delivering it to our address. This is the kind of above and beyond customer service that will get my family and I to return!! Great job and again thank you so much for the amazing customer service today!
This was my first visit to this store. When I first enteted, it seemed that the only clerk working at the time was mixing some paint for a customer. The clerk told me the item I was looking for was on backorder. My only complaint is the clerk should have dispatched the paint customer before I left. She was still gabbing away as I walked out the door.
I buy various parts, tools, bolts, and a bunch of other stuff here almost every day of the week. While some of the younger staff lacks knowledge in certain areas they make up for it with good/willing attitudes and generally keep you laughing. Rob is the manager I believe and he is extremely knowledgeable, courteous, helpful, and overall great guy. They also have a Master green thumb who aced the exams while training at the Fort Worth Botanical Gardens. Her name eludes me at this time but she is amazing as well. Overall great place to shop and learn.
Had tile installers working at my house and needed something quickly from Ace. Thought I better call ahead and make sure they have that, so I did. I talked to 3 different people and asked them all the same question. Do you have 1/16 tile spacers?....the answers was we sure do maam! Great! Got there....nope.....3/16 tile spacers. Now my tile setters are standing here staring at me while my boyfriend drives 30 minutes into town. I could have saved 10 minutes from the phone call alone and just gone straight to Lowes. Attention to detail is not their strong suit.
Total reviews rating 4.4
194 Reviews for Ace of Azle 2023:
Review №1
2022-05-18We love this place. The people are always friendly and helpful. We can usually find what we need. I was kinda disappointed that they no longer have popcorn, but I guess that is another thing covid took away.
Review №2
2022-03-09Hard to find items? Look here because more than likely this store will have it. Dont like shopping at big box stores? Then shop here! Great employees who will greet you as you walk into the door. Then ask if they can help or direct you to your items. You can walk in and check out within minutes compared shopping at big box stores or hardware/lumberyards.
Review №3
2022-06-18Great prices. Needed a chain saw and there friendly staff directed me to the place to find a nice selection of equipment. Ace is the place to find your hard to find items. Thank you Ace
Review №4
2022-06-02Come here a few times of year when I happen to need a tool etc and dont want to head out of town. They have always been nice and helpful.
Review №5
2022-02-02Very helpful and friendly people.Went to Azle hardware first, lady that helped me was rude as heck.Came to Ace hardware greeted when came in and helped right away with best customer service Ive seen in a while.Will definitely go back here from now on.
Review №6
2022-02-16It’s may be close but the recent raise in prices will make me drive to Lowes or Home Depot in Lake Worth. A once hidden gem in Azle has turned into a money grabbing location. I can’t recommend them any longer. When I’m complained to one of the workers, she said “I don’t blame you… the prices are too high here.”
Review №7
2022-05-02They rarely ever have what I need but the staff is nice so they get 4 stars for that.
Review №8
2022-02-26This ace is great always has what I need. Friendly staff, of course its over priced like all ace. But for a last minute I really need it stop I go here all the time.
Review №9
2022-05-10I love this place!! Very helpful and I love that there are women working there.
Review №10
2022-02-03Nice people, great place to get those certain bolts you might need