Wheelchair-accessible car park
Yes
Advanced Auto Repair in Denton
Categories
Location on the map
Denton, Denton County, Texas, US
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 940-382-1691
Site: https://advancedtireandrepair.com/
Site: https://advancedtireandrepair.com/
Opening hours
- Monday:7:30AM–5:30PM
- Tuesday:7:30AM–5:30PM
- Wednesday:7:30AM–5:30PM
- Thursday:7:30AM–5:30PM
- Friday:7:30AM–5:30PM
- Saturday:8AM–4PM
- Sunday:Closed
Advanced Auto Repair in other cities:
Comments (199)
DO NOT RECOMMEND.... My usual mechanic was backed up with tons of work so I went in to this place to have my engine looked at for a misfire issue and my driver side window had a glitch. The engine problem was solved and I had no issue in paying for the services on that, the window problem however, totally different story. The problem was with my driver side master window switch, they misdiagnosed the problem and lied about it to justify me paying for parts and work... They lied and told me the issue was that my window motor assembly had burnt out (It still had power and was functioning as it should) all so that I had to pay for the parts and labor on services that I never needed, and to top it all off, when they figured out the issue was a glitch in the panel they tried charging me an extra $380 for a $60 dollar issue . Safe to say that I will be sticking with my usual mechanic from now on, even if hes got a long waiting time.
Everyone was very professional. I ended up paying far less than my original quote. I really appreciate their honesty and integrity. It’s not often that you find a company that will not over charge for auto repairs.
Oil change was done fairly quickly. However I found that after they replaced my battery, the person did not put the rubber flashing back properly where the hood latches back to the body of the car. Also noticed that they did not reattach the whole front plastic flashing but also broke some plastic fasteners of the flashing that attaches to the car that covers where the radiator is and part of the battery. I discovered all this after I got home.
I would come to place for their oil change special that comes in the mail. Even though they would take forever with service even with an appointment. The thing is that I wont be anymore. They have too many inexperienced technicans. There technicians must also be in a rush and their were fluids everywhere turns out when I took it another shop to quote repairs after AAR told me that I had some leaks. The other business was like we have to degrease and clean everything up to even see what is going on. That cost money to do that. Turns out that I didnt have any leaks. I had a messy oil change service. It cost me more to have them clean up their mess in my vehicle than the actual oil change.
Super friendly & helpful over the phone - My son who is a college student living 5 hours from home brought his truck in & they had it repaired the same day for a very fair price! We will absolutely return here with future business.
As you get a few miles on a vehicle having a good place to get it repaired at a reasonable price is the key to being able to keep that car. Byron is a great technician he diagnosed the problems accurately. If there was a problem he made it right. Had some front end work and a major a/c repair. Couldnt be more satisfied with the results or the price.Highly recommended and there is a reason folks wait in line to have Byron work on their cars. Hes fantastic! Everyone at Advanced Auto Repair is friendly and helpful. If its just a simple ride home or sorting out a difficult technical problem they take care of the customer and I will be back.
Ive been here twice so far and have had an amazing experience each time! The people here are exceedingly kind and upfront. I would recommend them to anyone needing their vehicle looked at.
After I moved to Denton, I did some extensive Google searching of potential auto repair shops. This has been the only place I’ve needed to go for car repairs.Have been extremely impressed with the speed and quality of repairs, as well as how up front Advanced Auto is regarding what needs to be fixed.
I spoke with Larry on the phone in regards to a comparable quote for a new transmission. He was very helpful and friendly and went out of his way to provide a breakdown for me and see if there was anything he can do to give me a good price. due to convenance I stayed with another auto shop but will definitely come to this location for future services.
Daughter was in Denton visiting...dreaded red light on dash.... Advance Auto was able to get the car in and get her fixed up with a new alternator right away, got her back on the road that afternoon, great job!
I worked in the service side of the auto industry for twenty years one of the worst things about moving to a wonderful town like Denton is losing my contacts. Problem solved, bought a pre-owned Hyundai that wasnt cooling very well compared to the other Hyundai of the same model that someone just totalled. So off to Advanced Auto Repair: first it was easy to make an appointment their diagnositic charges were very reasonable. So scampered over like a heard of turtles.Now take this with a grain of salt but I got the kind of service that I would have gotten from a friend in the business. Byron my tech did it exactly right, went the extra mile to diagnose the problem correctly. The local Hyundai dealer told me I needed a new compressor soon because it was leaking, when doing a recall a week before.Id tried to add some refrigerant to see if it would make it through the summer. Byron figured out it was probably over filled before Id tried to fix it. So three weeks later on our 100° days its still an ice box in my car. But wait theres more.I did my own buyers check at the Hyundai dealer and Im semi-compitent. Bryon caught things I missed and the charge for that was nothing. The waiting room was full of happy folks including a 300K mile Lexus owner that had been a long term customer. My service advisor was awesome, Byron walked me through his procedure which was perfect and I saved about $1200 over the Dealer.If I read this review not sure I would believe it. Read the other reviews and go in for an oil change talk to the other customers. There is a reason they are always busy and have been that way for decades. They are doing it right.
Came in for a quote to repair my hoses to to my windshield wipers and reservoir. I was quoted over $2,000 with 8 hours of labor. I went to my dealership and had the repair. Cost $304.20 out the door. Be cautious folks.
Advanced Auto Repair has the nicest and most respectful crew of any mechanic Ive ever done business with. They are transparent with their services and will take the time to explain to you why they recommend certain services should be done.Cannot recommend enough: Fair prices, quick service, and caring staff.
Best shop in town, hands down.Detailed breakdown received via text/email after diagnosis, including many pictures to specifically identify what needs done. It is reassuring to have that info and not feel like youre potentially being taken advantage of. Repairs were completed ahead of schedule, and I was able to get back on the road asap.They have made a customer for life out of me, couldnt recommend them enough!
My cars drainage was clogged and was flooding my passenger floorboard, and an issue with lower ball joint. Came in to get it fixed here. Took almost a whole week, they ordered the wrong part and had to wait for a replacement to come in. When I got my car back, the flooding was WORSE and now my car wobbles on the highway. Came in to complain, Larry told me come back Monday for them to look at it. While I was there waiting for my car to be looked at, one of the employees answering phones (Zach) put down the phone and started talking bad about the customer who had just called. Unprofessional and incompetent all the way around. I want my money back, and Im never trusting this place with my car again.
I had oil change done . Was very pleased the service n personal....job was done fast n professional ..will use them again .
I will never take another vehicle to these yahoos ,Issues ,1 right blinker not functioning correctly2 windshield washer not spraying3 fuel smell when sitting in garage4 cruise control not workingSo get the estimate to repair , 2 k , I said repair itHad the car 3 weeks ..called and said car ready ,It takes me an hour and half one way to get to shopRight blinker still malfunctioningCruise control not workingWindshield washer not functioningThey charged me 900.00 for a fuel pump that I found online for 340.00 ,same OEM pumpThey are horrible ,please do not waste your time or money on these thief’s
What a great group of people 😄I am blessed to have been referred to Advanced Auto Repair. They were all very helpful especially Mr. Tommy! Honest and true …very accommodating.I highly recommend this automobile repair shop especially for single women❗️Thank you All very muchBlessingsMacy
Floyd was very helpful! Also he was beyond nice! He asked me if it was my first time in and even asked if I had any coupons! They have a variety of snacks and drinks to make the wait(which wasnt long at all) much more enjoyable! They have definitely made a customer out of me!
It was a great experience in general. Kind and courteous staff. Glen was my service representative and he went above and beyond to keep me informed of the total repair process. They gave me a ride home and were even kind enough to bring my wallet so I wouldn’t be without it while they were completing the work on my car. Overall one of the best auto repair experiences I’ve had and you can’t beat their NAPA guarantee.Five StarKudos!
If anyone around Texas needs car help in Denton, these are the people to come to. I chose them at random during my tire crisis earlier this weekend, and they’ve been incredible. When I told them I had covid and wasn’t sure how I’d be able to pick up my car they without hesitation offered to store it for free until I was able to get it figured out.It’s been sitting here for like 4 days now and they never gave me many trouble about it even though, now that I’ve gone to get it, i can see every single spot in their lot is full.On top of all of that, the owner called to check on me on Sunday. Not to ask me to come get my car, just because his employee had mentioned how sick I looked when he originally towed my car and he wanted to make sure I was okay.
Used to bring my cars here. I’ve moved, but recently decided to make the 40 min drive to continue getting serviced here because I just don’t trust the other shops like I do this one! Great, helpful, honest team especially Zach. 👍🏼
This is the absolute ONLY place I trust with my car they have always given me a no gimmick no upsell no bull report on whats wrong with my car at a fair reasonable price thank you advanced auto for staying steadfast through the years
Medium size shop parking is cramped but enough. They offer a wide selection of services.Great customer service.Small reception area but you have a TV to watch while waiting and you get free snacks and drinks.
My car had several issues wrong with it, something you may hear from any crooked mechanic; but it seriously did this time around.Instead of trying to take advantage of me, however, they were thoroughly honest. Even if their prices were a bit higher, Advanced Auto Repair is trustworthy and a highly recommended auto shop to use.They even have a car service to take you home if you need it.Glenn is amazing guy and pleasant to work with. Even on his day off he was more than willing to give me the news about my car, something I feel some shops would not do.
Took my wife’s car here to have them look at a sensor that needed to be replaced. We originally took it to Ford and the cost to replace one sensor after taxes was over $1,000. So, I looked and saw Advanced Auto Repair and thought it couldn’t hurt to try them. After meeting with them (awesome staff by the way.), we decided to use them. They replaced not only the sensor. They replaced a turn signal bulb and the license plate light, new back windshield wiper AND an oil change. All of that, and it still cost less than what Ford was charging to replace that one sensor. The staff is friendly and honest. That’s hard to find these days. Will be taking my car in for maintenance soon.
Zack went above and beyond to make sure my car was fixed Properly. It’s a top notch yet still FEMALE FRIENDLY repair shop which is RARE! Being I had already took my Audi to 3 shops over a couple months that told me the noise I was hearing was nothing. They Suggested everything from new tires, new rims to A European alignment which is expensive yet noise never left. Yet all along I Insisted it was a wheel bearing issue because the other side went out months before and it felt and sounded same. They also found other issues none of other shops noticed. Like the proper services needs at what mileage. Nobody will touch my car again but them! Great Shop treats you like family. 💜
They performed the work in a timely manner as promised. They also kept me updated as the repair took place. We are pleased with workmanship and customer service
Had an appointment one of the guys in the office came out looked at my car gave me a quote. He went back In the office told me the could get me in on Monday. I get to the shop only to be told they dont have an appointment scheduled for. What a waste of time this shop doesnt know whats going on.
The repairs on the Ford Edge was to correct for the check engine light. FYI the engine light reappeared this week. Is this still under warranty?
Great guys, very professional trustworthy,knowledgeable, fast and efficient...I dont go anywhere else for all my car care needs...highly recommend
Had my Ram truck in today for a oil change and look see how my truck is doing. Got a good report and was out in no time. Trust these guys always to do a great job. And have been the most honest , get the job done group of people. Thanks again.
Weve been customers for over 12 years. They continue to earn our trust with honest, excellent, quality service and repairs.
I was satisfied with my inspection and oil chance. I wish you had put a label for reminding me of the next oil change schedule.
They were very helpful and knowledgeable about what was going on with my car. Got it fixed and running in a couple days, even when they were short staffed. Very pleased with their work
Great service, and they inform me of everything that may need to be done and the price before they did anything I would recommend them to my entire family they are awesome
Me and my whole family use this place! They are amazing and always do a great job! I recommend to everyone.
Floyd has always taken great care of my family. My daughter came here and they were so professional with her and not looking to retire on a service to a young girl impressed me so much I dont take any of my vehicles anywhere else. Thank you Floyd & Tommy!!Greatly appreciated the service as always. They are more like family to us!! Everyone takes ownership of whats going on. Anytime I call with a question, if that person doesnt know they find one who does. Keep up the great work. Thank you so much.
Zach was extremely kind and helpful. He gave me s good estimate, was very professional and helped me get the best value. I’d go back just for the help he gave me. He even gave me info on things I need to keep an eye on with my car that I had no idea was going on. Thank you for taking care of me!
I’ve been going to Advanced Auto Repair in Denton for the past year or so for minor repairs on my car. They’ve always been very honest with me and have communicated everything very well. Recently, I brought my car in for a fuel smell issue, and they worked tirelessly trying to figure out what the problem was. Zach, my service provider, was in contact with me the entire time and kept me in the loop in regards to what tests they ran, what said tests meant, and what diagnosis they came to as they performed these tests. He was incredibly helpful, friendly, and communicative during this whole process. Zach and all of the employees at Advanced Auto Repair prioritized making sure that I have a safe car to drive while being mindful of what I could afford as a customer as well. I can’t recommend Advanced Auto Repair enough!
Took my car in because it was squeeling when you start the engine and the volume dial wasnt working right and when I came to pick it up hours later and they told me they just had to tighten a few things and fix a belt and my total was $38 I was so relieved! I truly believe other places would take the opportunity to rip off a younger woman but they didnt and they definitely earned my business as well as my neighbors Ill tell when they are having car troubles!
Really good people. Not many mechanics with good customer service who actually care like these guys. Floyd and the rest of the mechanics at AAR are professional and will contact you about your vehicle.I recommend coming here if you want good mechanics that you can trust.
In the middle of the week I called and made an appointment for Sat morning because I need my car for work M-F. I dropped it off Friday afternoon. I sat home all day Sat and didnt hear from them. When I called around 3 they told me they didnt have a chance to look at it because the service tech who was scheduled to work on my car had a 15 hour job ahead of mine. They were not apologetic and really didnt seem to care. The one person who was trying to be nice wasnt even the person who was handling my appointment. For the love of God, why would you schedule an appointment if the tech already had a 15 hour job to do that same morning? I would give zero stars if I could because thats what they did for me. Zero!
It was a genuine pleasure to do business with this company and its staff. They are honest, courteous, and knowledgeable and took excellent care of my “old girl” (a 1996 BMW Z3). They are my go-to guys for any future automotive repair needs for all of my vehicles.
This is the BEST shop in DFW. I couldn’t ask for a better experience. This is my third time using Advanced and they are consistent, friendly and professional. Floyd is an awesome service advisor and I have had a great experience with everyone I’ve encountered there. They work hard to make sure you’re getting the work you need done as efficiently and cost effectively as possible. Byron the mechanic got my car running like new. I will continue to visit these guys and recommend them to everyone I know.
I am not satisfied at all with the service I received on my 199 Chevy1500 at Advanced Auto Repair. They quoted me one price after they did the diagnostic to replace only the distributor. They said it still wouldn’t start and when it was all said and done the price went up a substantial amount. I do not recommend them because of their dishonesty and price gouging. They said they replaced the coils and the distributor and it cost me 698.00 with a 75.00 coupon. The man (I think is the owner) had the nerves to tell me he has to feed his kids. Well we all have to feed our kids so that’s not something I think a business owner should tell his customer. They don’t even deserve the one star I had to give them to post this review
I had a wonderful experience at Advanced Auto Repair! As a student with hardly any car knowledge, the staff really worked with me to help me understand what was going on and charged me fair prices. I will be using Advance Auto Repair from now on!
Vance was really nice. He took good care of me. Sadly, my car was not fixable but they were really nice and had genuine concern. They said that my car would not be safe to drive, and it would cost way more to fix it than it was worth.
The entire staff was friendly and helpful. They honored my time and were very efficient. Chris Cascio has integrity and always take pride in his work - going above and beyond. I trust him and his recommendations. I highly recommend this shop.
The customer service was fantastic! They were very good about explaining what was actually necessary and it felt like they were suggesting what was good for the car and not for business. The price was reasonable and my car works again so I cant ask for more.
Excellent shop! My new go to anytime I need any kind of repairs! Great service in every way & they r thorough in explaining what is needed & getting it done! Highly recommended!!
I have never had a good experience here. The service advisor that I have had experience with is very unprofessional. They seem to to want to replace parts until they figure out whats really wrong and charge the customer for all the parts and work. They do not have knowledgable enough technicians to troubleshoot the real issue and only fix that issue. I will not be going back again.
The repairs were done on my vehicle when promised at a fair cost. I recommend Advanced Auto.
This will be the place I will be going for all my Auto repairs from now on, kind and professional. Worth the price. If you want it done honestly and right come here. Im a fan!
In the beginning (day one), I was pleased with the customer service and how I was treated. The service advisor was knowledgeable on the processes on my warranty, he reassured me everything would be covered, and he even dealt directly with the warranty group. I was impressed with my initial visit when I turned over my car. He told me that it was easier for him to work directly with the warranty group, so I let him. Thought that was the norm, as this all was new to me. However, I was given limited communication and update on my vehicle thereafter. I had to call and leave messages, with no return calls, so I had to keep calling. Seems like only when I would get him on the phone he would then need to check on it and give me a call back. So progress didnt seem to be checked or made until I would call. During this, I was in a rental car from their neighbor with the promise that it would be covered under warranty and not to worry. Over three weeks go by, I finally get my car back, and I was also stuck with over nine hundred dollars in rental car fees that I paid out of pocket with the promise that it would be reimbursed, according to the service advisor. I trusted him to guide me through this new process, I trusted him to communicate with the warranty group, and now I cannot even get a return email or phone call.
All of the staff are super helpful and sweet. Glen, worked hard to make sure my part came and even when it didn’t he still made sure I had a part the day I was supposed to and found one for a better price while he also gave me a call to let me know what was going on. That’s dedication to the customers. Advanced auto repairs was recommended to me by my sister and my grandma, and I’m so pleased with the level of trust and assurance they give. I drive a 1999 Saturn and a 20 year old car you would think needs a lot of work, but mine doesn’t. A little bit not a lot. I was showed pictures and details of what would need to be done to keep my car in tip top shape to provide a dependable and safe car for me and my son. Through all of their hard work and dedication, I will for sure be returning to their shop. Wouldn’t trust anyone more with my car who could relay the information to me in ways that made sense, give me pricing , and order parts while keeping me updated! ! Thank you and your amazing staff!
I appreciate the great work these guys do. Ive been taking my little car to this shop for the past 2 years and theyve taken care of me very well. I bought my car used 2 years ago so I could get around the area as a student at UNT. Of course, I wasnt well aware of all the problems that came with the car, but these guys have helped me with every problem thats come along the way. They truly do want the best for your car to keep it running for the long haul! I will say, some of the prices for certain repairs are a bit too high for me, especially as a college student, but I know they put the best quality care in what they do. I appreciate the peace of mind they leave me with when I am able to afford the repairs. And when it comes to general car maintenance, this is the place to go! Great service!Edit 11/13/2020I have changed my review from 4 to 5 stars. These guys are great! In the end, they look out for you and your car. They go above and beyond to make sure the job is done right! Im grateful for the work they do!
This place was recommended to me by a family member and I can genuinely say that this is the best place I’ve ever gone to for car repairs/maintenance! Along with the affordable prices and quality of service, another plus about this place is the environment that the employees create. The waiting room doesn’t feel stressful or stuffy. Instead, the staff is genuine and creates a relaxed atmosphere that puts the customers at ease. You know you’re in good hands and are not going to get scammed into paying more than what you need to in order to get the job done! I’ve been coming here for a while now and am very thankful to have a place that I can trust to take care of my car (and give me a smile, even when it’s eight o’clock in the morning!). I’ve already recommended this place to my friends and am glad to know that they’ll receive good prices, quality service, and friendly staff! Thank you for being the best in the biz, I’ll see you guys in 5,000 miles for my next oil change :)
Floyd and the guys did the great service!! My car broke on the middle of the road and they send me a towing truck. The same day I got report whats wrong and the very next day they fixed the issue! Thank you guys!!!
So far the only mechanic shop I can trust. I wish they would do general upgrades/maintenance without getting a diagnostic fee but I can trust the work, and I trust the people which is most important. Thanks Zack and Blake!
If you want honest hard working guys to get you or your loved ones back on the road this is the best place to be they shoot it to ya straight every time.they won’t B.S. you and will always help you find the best option to get you back on the road.
I recently bought a vehicle that appeared to have a few minor issues that turned out to be major. I dealt with Glenn from the service department from my initial call all the way through. He was professional and a very nice person to deal with.After it was found that there were very extensive issues, Glenn called me and broke the news. He was honest about the fact that the repairs needed that they had found so far would cost too much to be justified.I went to pick up my vehicle and was prepared to pay for any labor charges. Glenn said they do not charge if they absolutely can not perform a job to their satisfaction. I still offered for the labor but was told no because of their standards.Going forwards, this location will have my business. I was so impressed by the standard they hold themselves to. And that is something I will tell anyone who is looking for a referral. It’s been so long where as a customer I have been treated like that I can’t find the right way to say how grateful I am.
We had a very bad experience with them. We called AAA for battery replacement and since the company who came did not have the right battery with them, AAA towed my car to Advanced Auto Repair on Sunday. They called me back on Monday and told me that it is gonna cost us $386 which is ridiculous. AAA price is only $199 for battery and installation. Even though they said they were affiliated with AAA, they would not honor AAA price. We are disappointed in the level of customer service they provided. So we picked up the car and called AAA and another company provided the service for us. We would not recommend this company to someone.
It took 3 visits to figure out what was wrong with my car and Im still not convinced. The guy kept calling me boss which is very annoying and readily admitted they are overpriced. Would have been half the cost somewhere else.
Something flew under my car on the highway commuting to work this morning. I smelled burning and saw a few leaks so I decided to take my car here. The mechanics were so professional. They lifted my car for me to make sure there was not any damages. They figured out what the burning smell was and fixed it right away. All of the workers were very nice and friendly! They have earned a customer for life. I highly recommend this place!!
Took it in for an oil change a couple of weeks ago and they diagnosed that I needed the front wheel baring be fixed. They always do such a wonderful job and the customer service is top notch. Love these guys and recommend them to everyone I know
They diagnosed and fixed my car in less than one business day. They even stayed late for me to make sure I got my car back in time for my trip the following day. They exceeded expectations with reparing my AC and their customer service is exceptional. Thank yall so much!
Found advance auto on Google and all of the reviews were good. So I took a chance and took my vehicle to them and was very much pleased. They fixed the issue I was having among a couple of other things. The price was reasonable,they were very professional, and Glenn was excellent with customer service and keeping me updated with my vehicle through the whole process. If I have any issues with my vehicles in the future I will be going back to advance auto repair
Fantastic customer service and knowledgeable team. As my truck started to show its age, they were able to look at the issue’s the same day! When they quoted out the repairs, I was able to go online and research each one. Sure enough they were all valid repairs and services with the mileage I had reached. I was also impressed they complete the repairs the next morning! Any future repairs and tune-ups will be taken to Advanced Auto Repair, thank you!
I got stranded in Denton Texas at 5:30 PM on my way to Tulsa Oklahoma for our national championship horse show. These folks appreciated my dilemma. Glenn, Charles, Fred, and one other gentleman that I’m kicking myself for forgetting his name (Ear gauges, you know who you are!) were all so professional, empathetic, and informational! I was out before noon at about 1/10 the cost I expected! Thank you, thank you, thank you!!!
Very happy with my new tires, oil change, compression performance restoration and break inspection. Byron, tecnician, Id trust with any work on my car. Full disclosure, as his mother, Im very picky who works on my car. Im going to pick Byron every time! Thanks, Advanced Auto for having such great technicians. Love you all!
They are $300 higher than their competitors and I ended up having to take my truck back with a check engine light related to the work they did.I will not use them again.
Floyd was great - really went the extra mile with my extended warranty company & kept me up to date with the repairs. Love our chats about cars. Also back up help by Tommy & Charles was terrific - they were responsive & helpful. Everyone takes time & one feels cared for & listened to. Very appreciative- thanks so much. Ione
Been coming here for years. Really nice quality work. Ill be honest I cant always afford everything, but I also know they are not trying to rip me off. They believe in quality and stand by it and I appreciate them for it.
Great communication, did exactly what they said they would for the price they quoted me. Seem honest, because some items I thought needed fixed they inspected and said they were fine. Will use them again.
They do really tight work. Never disapointed.
Always professional and efficient. I have had all three of my cars serviced here for varying reasons. From routine maintenance to repairs they have always provided honest work. They never try to to push extra services or other funny business like some shops. Just good hard working people. I will take all my cars here as long as I live in Denton.
I had an appt for an oil change and even though I had a specific time for the oil change, I was there over an hour. It was like I didnt have an appt and just walked in off the street.
Excellent service and a fair price. They don’t try to sell you something you don’t need. If they find something that you didn’t ask to be fixed, they explain the issue clearly, but only do what you authorize.I recommend Advance Auto Repair to any one needing any type of service, routine or major repairs on their vehicles. Been taking both vehicles there for going on three years. 😊😊😊
Fantastic place. The repair work was very quick, and it was done very well. My vehicle was checked out extremely thoroughly, and all needs and issues were explained to me in great detail, with the more important items prioritized. The staff is extremely friendly, and the owner, Tommy Nickelson, is always available if you need any additional assistance.I was in the automotive repair industry for quite a long time, but can no longer perform that type of work due to disabilities. My niece is attending UNT, and needed a reliable place to service her vehicle. Luckily, we found Advanced Auto Repair, and took it there. I cant be any more pleased about the overall experience and outcome, and feel much more relaxed and less anxious about her being up there now that she has someone that we can trust to take care of her vehicle for her.Thanks again to Tommy and the guys. Youve definitely given me one less thing to worry about. And Ill even be driving up from Carrollton to get my own vehicle serviced there. A really good automotive repair shop is very hard to find, I know from decades of experience.As a side note, its Advanced Auto Repair, and NOT Tommys High Tech, which is right next door, but IS NOT affiliated with this establishment. I almost made that mistake. Thank goodness I caught it in time.Five stars...six if it were possible.
Id highly recommend this place for general car maintenance. The staff is always friendly and professional. If they recommend something be fixed, theyll thoroughly explain the issue and offer to drive you home if you dont want to wait. The prices are always similar to online estimates, and best of all theyre incredibly honest about if you need an immediate fix or if you can afford to wait a while. Ive been coming here for several years, and Ive always been treated extremely well.
This place is not honest. The car was leaking coolant. They said $80 to run a leak check which i paid for. Then they said water pump was bad and the source of leak. They replaced pump for $700. They told me car no longer leaked coolant. But now after 5 miles of driving since picking it up -- coolant leaking everywhere. Its pretty simple -- they flat out lied and never actually fixed the problem. They had the car for 9 days. So beware.
Ive been taking my cars to Advanced Auto for years and have always had great experiences. The service is friendly, professional, HONEST and always top notch. I had an older wheelchair van that they kept in tip top shape - something that is very important in a vehicle that you cannot do without. I also have an 13 year old sports car that I wont trust to anyone else. Especially as a woman, I appreciate the time that they take to explain what the issues are, to show me pictures of the work and to make me feel that I am being well taken care of instead of being taken advantage of - because I dont even pretend to know how to fix most of what is on my car. I highly recommend these guys. Ive worked with many different service advisers over the years and have loved them all. They have great follow up and I am always assured that they stand behind their work. All our family cars go to Advanced Auto - and always will!
My Lexus RX330 was towed to Advanced Auto Repair after my left axle broke on IH 35W. I called the next day, and they were very informative of what was going on with my vehicle. While the value of it is depreciating due to the age (2006), and neglect (used vehicle), they were still willing to fix it at a discounted rate. I will be going back in the future for more repairs! Thank you so much!
This place is Awesome! They are always very friendly and knowledgeable. They never do any repairs on my vehicle without my permission first and they don’t price gouge. Thanks for being a reliable and trustworthy place to take my vehicle.
I’ve came here within the past year for oil changes, an air conditioning leak, and work on my alternator. Every time I come to Advanced Auto Repair, I’ve never had anything less than a great experience. Fair pricing and excellent customer service. My car is consistently put into good hands and they always take care of me and my car. Keep up the good work guys.
These guys went above & beyond for my Suzuki Cappuccino. A vehicle never offered in the states. Very professional and great rates. Will use again!
Called and spoke to Joel about an issue with my sons car. Gave Joel the address and asked him to tow the car to their shop. Joel sent a service mechanic over to my sons apartment complex and they were able to jumpstart the car and drive the car over to the shop, avoiding a tow service fee. They ran the diagnostic test and discovered the issue to be the key fob. My only charge was the diagnostic fee and it was a reasonable fee. Cant express how thankful I am for the service and professionalism of this shop. Wish every business was run this way. Keep up the great work!
Advanced Auto Repair makes getting your car serviced or repaired easy and affordable. All of the Staff are Professional and informative. The atmosphere is clean, comfortable, and welcoming. I’ve been a customer for 7 years and they’ve been consistently awesome each visit. The Customer Service is great and the Mechanic’s are very trustworthy, skilled & knowledgeable.
They figured out and fixed an electrical issue that even the car dealership service center couldnt figure out! Professional, Polite and Punctual! I have finally found a reliable place to get my car serviced!
Excellent staff and service. Also very cost effectiveI took my car to the dealership for my 100k mile service. They wanted to charge 2,400 dollars! I went here and the service was only 850. The dealer wanted to replace some items that were not required. The guys at Auto Repair checked the equipment the dealer was talking about replacing and said there was no need.I highly recommend this place for your auto repair and service needs.
Always a great experience with this group of advisors. Honest and trustworthy! He went out of his way to insure that Audi dealership did not have the option to tell me nothing was wrong, when his tech found the problem. This is truly a blessing to find such an establishment in this field of business. I’ve been taken advantage of other auto repair business in the past.
I worked with Service Advisor Joel McDaniel who recommended an appointment so I would be first in line for service. Did that and returned day later. They ran full diagnostic testing. Fixed what could be fixed and relayed what had to be repaired by a certified Land Rover dealer. No charged the whole repair so that I would return. It worked. Will be back when needed.
Well, the courtesy was good. The advise? Ill say get a second opinion. My BMW engine represents the best in the automotive market with original miles. BMW integrity, reliability and durability as a driving excellence machine, must consistently be affirmed. It was during my visit. Thanks.
I called to ask about my car situation and I was amaze on how everything turned out with the services, friendly people, very helpful and I would recommend this place and will come back for future service.
I have been using Advanced Auto Repair for almost ten years and have always been satisfied with their professionalism, expertise, and prompt service. Tommy and the entire crew have always treated my family as if it was their family and I truly appreciate their business.
UPDATE - I communicated my concerns to my service manager first before posting this review and I was contacted by management. They went above and beyond to make things right with us and we do feel that they value us as their customers. I will definitely continue taking my cars there.I have always had a positive experience with them until recently. With the latest quote on repairs to my van, the prices are very high and they are stating that work needs to be done to an area that was just worked on recently. It feels shady and we are taking our business somewhere else. I recommend comparing prices before you agree to work.
These boys did everything they could to help us fix the van.They even shuttled me home home so I didn’t have to stay at the garage while they worked on the van. The shuttle driver was very courteous and friendly.When advising us on repairs they were very clear as to each problem, what needed to be done to fix them, and the cost of each.They took thorough pictures documenting the van before working on it, and each problem they came across (i.e.: cracked boots; monitor showing where the problems were.)I believe you can trust them and would recommend them whole heartily.Thank you all for your time and all you did to help us.The Evans’
I wanted to make sure I get this out. I have to say these people are really good at what they do. They helped me fixed my 2015 Chevy Sonic. They did each step right, and even broke down the price. Even made sure that I knew what the worst out come could have been just incase it was to happen, thank god it didnt and they found that it was a smaller problem, and took no time to fix it. They are worth going to and will help you. Great customer service, and great repairs done to my car! Thank you Advance Auto Repair!!!
Ive been bringing my car here since I was divorced in 2012. They are friendly, polite, service my car well, and get me in and out as quickly as possible! The also have coupons to use on services. I have no complaints! Give them a try, I think youll be happy with the results!
Excellent service, got my car fixed quickly and worked with me on pricing. Will Smith is great at his job and is straight forward with you about everything. If I ever have any other problems with my vehicle I know where Im going.
Have been a customer of Advanced Auto Repair for over 15 years, and have taken small jobs like tune-ups, A/C work, brakes, etc, and really big jobs like engine installations, clutch/transmission rebuilds to them, and theyve never done me wrong. The staff is very friendly and honest, and do great work no matter what it is. This shouldnt be an issue for most places, but is, I know that if my wife or daughter go in there, they are not going to be treated any differently than me, talked down to, etc. Love these folks. I recently moved about an hour away from Denton, but I will still go back here for any major work... Great job, great people.Rob
I took my truck in for an oil change, asked if they’d check basic fluids and was told yes. After sitting forever I get my truck back with literally nothing but the oil changed didn’t reset lights didn’t fill any fluids my windshield washer fluid was bone dry. Hands down worst service I’ve ever had. Didn’t even rest my oil light. If I’m paying for it why should I have to go back to have something done AGAIN when it should have been done correctly the first time. Asked for a simple oil change and fluid replacement and somehow they failed at that
I used Advanced Auto Repair Repeatedly many years ago while I lived in Denton and always received great service. I now live in San Antonio, but was visiting family in Denton this weekend and my current car unexpectedly began experiencing major issues. They immediately made time to look at my car and figure out what it would take to get my car back on the road so I could go home as soon as possible. I can’t thank them enough for their time and effort. Excellent customer service.
Went in for a travel check and was handled quickly, professionally and with integrity. Found vehicle was in very good condition and ready to travel. Will def oooh nicely go there for next service and or repair.
I would like to start this review off by saying, my service writer Floyd was extremely helpful and courteous. I was not aware of a military discount until this gentleman informed me about it, saving me a lot of money on an expensive repair already.From the moment you step in the door, they will make sure you are hydrated, by offering an array of drink choices. That alone made me feel comfortable, as I knew they would take care of my vehicle in a sense.My vehicle had a major coolant leak and I have always been one sided on taking my vehicles into a shop to be repaired. I usually take it upon myself to fix my vehicles. But coming here helped me realize that this business is not here to scam or take extra money. They fixed my leak and went through my whole truck and informed me that the truck is in great condition.I just want to thank this business, Floyd and Anthony personally for being welcoming and doing great work! Don’t take your vehicle anywhere else, they’ll shoot you straight!
Advanced Auto always has great customer service, welcoming friendly staff, and excellent quality work. Everytime I pickup my vehicle, I know its been repaired as promised and there will be no hidden fees at the end. Not only has my family and I used this repair facility for years, the company I work for has brought our fleet vehicles here for years. 5 Stars for you again Advanced, thanks!
This place has a bunch of grumpy old men. The fact that I didn’t receive a hello upon entering did it for me. Joel was nice over the phone, and he’d just lost his brother. But the rest of the workers were very rude. I will not be back and I’m calling Triple A to let them know how rude they treat potential customers! I had my Infiniti towed elsewhere. I’d rather spend my hard earned money with friendly people. This place is trash 🗑
This team is the greatest. My Range Rover needed service and thank goodness I found this business. Friendly, Honest, And well trained for service in European vehicles as well as domestic. They did a far better job than the dealership in Dallas and were also much more friendly and respectful. My Rover is running fantastic. Highly recommend Advanced Auto repair . Great job!!!
These guys are great. They checked out my car and gave me a call before doing anything. They let me know what needed to be done and what could be done. The work was done fast and I have not had any problems at all. When I settled for the bill they also provided the list of things that could be done for my reference. Advanced Auto Repair are professional and friendly, exactly what you are looking for in a mechanic.
These guys are awesome! I didn’t know you had to make an appointment but they were super nice and still able to get me in for an oil change. They have great customer service and did a good job on my car.
6 stars if I could... Friday night AAA tow on a road trip across the country with rear brake issues... went in Saturday morning at 8 am when the shop opened, Charles is the man, he had already checked it out and had techs looking at it by 8 am ... rear brake caliper bolt came loose an fell out on Friday... my 05 Avalanche was fully inspected, fixed, test driven and out front for me by 10 am for $50 ... these guys are great, AAA recommended, coffee in the waiting room with a kids play room as well... and I’m sure they’re good drinking buddies too!! cheers to these guys, saved my road trip!! 🍻
I was in and out of their shop faster and cheaper than I have been in any other car repair shop EVER! These guys are super nice and understanding. They topped off all of my fluids despite the fact I came in for something else, then had me come by a couple of times after the repair was done just to check and make sure it was still doing good. I will definitely be back the next time I need something done to my car, AND they are a triple A company, so thats an extra discount for anyone who had Triple A.
Ive had my 2005 Audi serviced here for oil changes, emission issues and brake work. Had great service and at a much lower price than at the Audi service center. I also appreciated them dropping me off at work. On 2 occasions, my bill was actually lower than quoted! All employees I dealt with were professional and polite.
I brought my 2015 GMC Acadia to Advanced Auto Repair for 100k mile maintenance. I was very happy with the work performed, including new spark plugs, coolant system flush, brake work and more. I was happy to hear the tech working on my vehicle was able to save me time and money during the service. Advanced Auto Repair will continue to earn my business due to their professionalism and integrity.
Ive had some truly horrible auto repair service. And Ive had some okay service. But by far this has been the best place Ive ever gone. And Ive been a BUNCH of places. There were super quick, friendly, and decently priced. Its not the cheapest place ever but it is well worth the price you pay. They explained everything in ways I could understand, they told me what I needed fixed right now and what I could probably wait on. And then I even got a follow up call! Loved taking my car here.
This is the only place I trust my Honda Civic and before that my Pontiac with oil changes, seasonal check ups and anytime else that may be needing service. Fair prices and extremely timely service. And everyone at the front desk is super nice and helpful! Ive never had a bad experience here and would recommend to anyone.
Great group of people .Zack was very helpful to get me in asap but didnt have the cash but Ill be back! Thx guys and gals
My experience with Advance Auto Repair has been outstanding. My car is 11 years old and it has been rode hard and put up wet, as they say in Texas. Hitting that 10 year mark things just start wearing out. I have had to have a significant amount of work done on my car. My car always chooses the most inconvenient times financially to breakdown. Charles and Tommy, as well as the mechanics, not only took care to explain everything to me in advance, helped prioritize what needed to be done and allowed me to make payments. I already had quotes from the dealership for most of the work, being the procrastinator that I am, I waited until things were failing to have the work done. Even then the fees were less and they stand behind everything they do. I live 25 miles away and I will only let them touch my car. They are always professional. They do offer a service to take you home or the mall while they service your car. I have chosen to hang out and wait. I have watched them deal with long term and brand new customers. I have only seen them be courteous and helpful. I have even seen them do minor things for no charge. I have referred my boss to Advanced Auto Repair and she has driven from Arlington to have work done. She trusts them with her daughters vehicle. That speaks volumes! I trust them with my life. Tommy, Becca and Charles thank you for always taking such good care of my car and working with me.
Very helpful, genuine people who arent trying to rob you and get rich theyll help you get something affordable unlike most companies who will charge you 100 bucks for a oil change 🤦🏽🤣😂🤣
Had to get my car towed here due to a bad repair from another shop. The employees were nice, accommodating, and honest. They diagnosed my problem quickly and accurately and told me theyd gladly take my money if I wanted to repair it there but they recommended that I take it to the shop that messed it up and demand it gets fixed for free. I took their advice but I will be taking my car here with any issues from now on.
They have a great service and fair prices. 💯% recommended
Theyre extremely trustworthy. I know when I bring my car there I can trust they are doing what is necessary and not just trying to inflate my bill. Theyre also really informative and help people like me who dont understand a thing about cars. I wont bring my car anywhere else.
I worked with Ray to get some hail damage repaired and he was very helpful! He kept me updated throughout the entire process and was very knowledgeable regarding questions and concerns I had. I would highly recommend working with this company and Ray himself. They made the repair process simply and easy!
Sent my truck in for repairs to Advanced Auto Repair. Staff is very friendly and repaired my truck in a timely manner. A few days after picking up my truck, they called to ensure it was still working well. I have been very impressed with their service and highly recommend them.My family has used Advanced Auto for several years now and we are pleased with their service.
My fiancé has used the shop frequently in the past. They are nothing but kind, accommodating and do good work. When I got a nail in my tire this morning on my way to work I knew where to go. They squeezed us in and patched it up. Their kindness doesn’t go unnoticed ! I know where we will go when the unexpected happens again.
My daughter goes to UNT and we had been trying to find a decent, trustworthy mechanic in the area. Did business with a few, but these guys were great--especially Floyd our Service writer! Im glad my daughter found them. They have an system where they email you details and photos of the repairs theyre going to do and you approve them. Anything you dont want, they gladly understand. These guys are going to grow--great business.
I just got my oil changed here I was in and out in and hour (which is nice because while I waited I overheard them say it was a very busy day). The customer service was good everyone was pretty nice. They do an inspection on your car when you get an oil change which is nice but it was also one of the only problems that I had with this place because I dont know much about my car it felt a little like they try to up sell small problems which makes sense because its good for business but not as great for me. Overall its a good place.😊
Advanced Auto is my first choice in maintenance and repair. I recently had to replace my thermostat and they worked with me to make sure I knew exactly what was involved. This was very important because the check engine light was on and I had my State inspection due in just over a month. They helped me to find ways to reduce the expense and after scheduling the repair, they discovered that the part I actually needed was half the price they originally thought, saving me even more! This is not the first time theyve gone out of their way to make things easier on my wallet. Their courtesy driver got me back to work while they did the repair and brought me back to the shop when it was done. I passed my State inspection and when the check engine light came back on a week later they checked it out and and confirmed that nothing further was wrong, so they took care of that at no extra charge. My car has been driving smoothly ever since and they followed up with a call to make sure I wasnt having any problems and to answer any questions I had. I am very pleased with the service I receive from Advanced Auto Repair. They are always friendly, courteous and professional and I will be sure to return the next time my car needs more upkeep.
This shop is genuinely amazing, it feels great knowing that i have a shop that i can take my car to any time and know their goal is to make sure im taken care of. They have a free shuttle service which saved me from having to pay for an uber. Everyone that works there is literally amazing, but I would like to specifically single out Floyd because hes been amazing help to me for the past 4 years.
I made an appointment for an alignment at 8am on Saturday morning and was assured a phone call when ready, and about an hours wait. Finally at 12:10 I called and was told someone would call me right back with a status update. At 2:20 I called again asking for the update I never got and they said they had just started working on it. Just started working on the car they received at 7:45 that morning. They close at 4 and I received no further contact until showing up at 3:30 to sit and wait.I will never bring my car there again and I would advise the same for anyone else who does not have all day to wait for their car.Making an appointment is a waste of time, it will not get them to work on your car.
The team at Advance Auto is outstanding! They make sure you understand the prognosis and the solution of your vehicles problems. And they do it in a very professional way, and a smile. Keep up the excellent work!
If you want honest hard working mechanics this is the place to go.The owner Tommy and his crew are very professional great team. My mom even purchased her whole set of new tires from them as well.My family and I will definitely use them again .Thanks everyone from the mother who brought yawl homemade cookies and cake.
This is the second time Ive had major work done at Advanced Auto Repair. Every guy Ive talked with there is friendly, professional, and helpful. Will, who was in charge of my account this time, is wonderful to work with. Also, theyre honest and fair — I dont feel intimidated because Im a woman. Thanks.
I came to this shop 2 years ago with a different car and different issue and had a less than pleasant encounter with the people here. They had my car for over a week. Yesterday my car broke down and I got a call at 7:15 this morning BEFORE THEY OPENED by Will and had my car back to me by 5:30 today. I don’t know what changed- but Will is amazing and I am now a loyal costumer based on this one and singular visit. THANK YOU!
Have had to get a lot of work done on my car this past year and these guys have consistently come through for me. Very nice, quality service, always helpful! They got me in and out faster than I could have hoped for! Floyd has taken great care of me, really good guy! Best shop in Denton!
Glenn was very professional as well as the whole business when they diagnosed my coolant system they were able to determine no issues with the coolant system except being a little low on fluid they could’ve charged a minimum of $80 For the service but charged zero dollars after spending over two hours on the vehicle highly recommend this place
The team of experts here were very good at figuring out the issue with my daughters car. The car was fixed and on the road for less than I had anticipated. Very professional and honest.
Dont believe the good Google reviews. These guys are crooks!I brought my trucking to have the ac looked at. They wouldnt give a quote over the phone and dodged any question of how much it might cost. The evaluation was $122. The next day I get a call saying my account compressor was bad. $3200 for a new ac unit with a warranty or $1400 just to change the compressor and no warranty. I declined because it was outrageously high. I got my truck home and looked at it myself. Unplugged the electrical connector to the compressor, plugged it back in and it was fixed. So there is no way did they even do a diagnosis or the dirty connection would have been found.$122 to give me a joke of a quote and try and scam me. Stay clear of these guys!
I have brought my 2012 Mercedes ML350 to Advance Auto Repairs in Denton, TX with engine light on. I agreed to pay $97.67 for diagnostic test to determine the problem. After the test, I was told that camshaft actuators (2) have to be replaced at the cost of additional $478.55 to fix the engine problem.However, after repairs were completed & total cost of $576.22 the same problem was still there.After that I was told that a timing chain must be replaced at the cost of almost $7,300!!! I declined.I took the car to Mercedes dealership and they determined that my engine problem has nothing to do with camshaft actuators or timing chain! As a consequence, I feel that Advanced Auto Repairs are either incompetent, or worse, made unnecessary repairs just to make money regardless of the outcome. I have spent $576.22 for nothing!My experience is quite negative and I would not recommend Advanced Auto Repairs to my family or friends!
These guys are AWESOME! Very clear and concise when explaining whats needed or not needed on your car. They even gave us a better rate than the coupon we had.They also have coffee, soda, water & snacks along with cable TV to make your wait as comfortable as possible.MAKE AN APPOINTMENT...they stay busy.
I had a coupon for my Audi A4 to get a $50 oil change so I drove on over and they were packed, probably because they have great deals! The waiting room is very nice they even have a place for kids. Free drinks and snacks are included too. I asked how far away Cycle center was because I thought I might walk over during the oil change, and they offerd to drive me over for free! I have never been treated so well at an oil change place. Honesty even if I dont have a coupon Ill probably start coming here because of the way that they treated me. Really excellent service, and they didnt try to upsell me they just told me that my front tires were getting low which Ill soon be replacing! If I could rate it 6 stars I would!
I recently had my Honda in for an oil change. The guys are always really helpful and make me feel comfortable. I showed up earlier than my appointment time and they took me right in and had me out within an hr. Tyger helped me out throughout the whole process and made things really easy, from setting up my appointment to giving me a call when my car was ready to be picked up. I bring both mine and my boyfriends car here and dont plan on going anywhere else any time soon. Thank you for always being so great!
Best place I have ever been. Being a single lady I have had places try and take advantage of me. I used Advanced Auto for a second opinion about 5 years ago and they confirmed the repair needed to be done, but went several steps farther. They checked and found out it was still covered under the original warranty. They called the local dealership and got the work approved. Then they called me and gave me a contact at the local dealership to call and schedule the appointment. It cant get any better than that for service. Since then I have been back with all of my cars. Several other stories I could share like the one above. I highly recommend this business. Ethical, honest, and professional.
I took my Ford truck in after a serious issue came up in the front end. The truck has been in the local Ford Dealership for some repairs a short time ago and I explained the work that they had performed just in case. The team at Advanced found the failure and determined the cause was from sub-par work performed by the previous shop. They didnt try to sell me a bunch of stuff that wasnt needed, didnt try to convince me to keep the truck there, and gladly worked with the dealership to get the truck to them so they could do the repair right this time. Most shops would have tried to figure out a way to get me for more money but not Advanced. Honesty, Integrity, and The Most Knowledgeable Technicians is why Advanced Auto Repair has been the place to take your vehicle for repair and maintenance in Denton for decades. I will be back.
Had to take my car in 3 times with check engine light issue. Though many other issues were addressed on the first 2 visits, the 3 time appears to be the charm; passed state inspection today, i.e., 9-Sep-2019.Advanced does good work, just takes a little more effort some times.Still, I am very satisfied with the work that has been done.
Joes advanced saved me $6000 minimum on my 2008 BMW repair. The dealer diagnosed problems that Joe said were not necessary. He replaced my rear breaks pads and rotors for just under $500. I found him trustworthy as he was recommended by another satisfied customer. He is not a slick sales person, just a guy that can fix your car and if its a day later, who cares. He takes his time and has delivered excellent work for me to date.
They do amazing work for a great price and are always super kind and patient when explaining what repairs need to get done. I recommend them to all my friends and family
Good trusty shop with knowledge and skills needed to get the job done. Will be doing business here again.
I had my car towed to this shop last night and was called today to let me know what was going. After talking to Floyd and him letting me get my frustration out about this car we finally came to an understanding and we decided that i needed to take my car back to the shop we originally had work done at. Floyd was amazing he was very patient with me and allowed me to voice my concerns and apologized for something he didnt need to apologize for. I would highly recommend these guys just by the conversation I had with Floyd. Thank you for having such great employees.
I have been going to Advanced for almost 2 years now and I have not had one bad experience. Everyone is always in a great mood and so willing to help. I love having a place that I trust! I know I will always be satisfied when I come here. Dont think twice about it, just bring your car over to Advanced!
They couldnt fix what was wrong with my KIa Optima 2004. I brought my car there FOUR times, Because every week I still got one of those Engine lights after they claimed to have fixed the issue. I probably blew $900 when maybe it was supposed to be $300ish because I had to keep going back there to figure out what was wrong, Eventually I just sold the car as is anyways. I dont know if I was getting ripped off or that Engine lights are kind of a pain to figure out. But I will give them credit for excellent customer service and they were friendly.
Average shop, I would say. Made an appointment to try and get something diagnosed, showed up and they didnt have me in the system. Took my car anyway. Called and told me to go to the Nissan dealership since I was still under warranty, which I appreciate, but they still made me pay $160 for looking at it and diagnosing absolutely nothing. Didnt say anything about what they thought could be wrong with it, just charged me and pushed me onto to someone else. If youre gonna take your car here, have your wits about you. Ask stupid questions and dont let them rush you.
Our experience with Advance Auto has been outstanding. I recommend them for any type of work and/or repairs that you may need for your vehicles. They are truly a great group of honest and knowledgeable people.
Theyre all about educating customers, theyve got a shuttle service, and once when I had an intermittent issue they told me next time it happened to just head straight there and call on the way so they could pull a technician to diagnose it as soon as I arrived. So caring! And you can tell theyre all friends, which is usually a good sign :)
I have had the privilege of having Tommy work on my automobiles for about 19 years. I couldn’t ask for a better company to trust my cats to. Now that I’m single, I especially appreciate their honesty and I trust them completely to always do what is needed and never, ever recommend something to just make money. Very comforting for a single women. Thank you all!
I have been a customer with Advanced Auto Repair now for fifteen years. My pickup is 17 years young...and has over 300,000+ miles on it. And she still gets over 20 miles to the gallon! Yes, I have had some major repairs done on it, All done at Advanced Auto Repair. They have ALWAYS been upfront and honest with me, on all of my vehicle repairs. And have saved me Tons of money by keeping me informed about parts and fluids that are at or out of safety specks. I appreciate the time that they take to explain what needs to be replaced or repaired to keep myself, my family and other drivers safe on the road. Advanced Auto Repair has always done right by me, and my vehicles. Advanced Auto Repair has very well trained, and experienced mechanics, and staff. They have NEVER forced me to have something fixed or repaired, with out showing me why, it needed to be fixed or replaced. I love them! Will NOT and Refuse to take my vehicles anywhere else for repairs and maintenance! and I live in the next County, about 30 miles from Denton. in my book Advanced Auto Repair is the BEST! God Bless!
They had my oil changed in about 30 minutes despite the shop being really busy that day. Even better, they printed me a handy to-do list of repairs and maintenance concerns without the usual scare-tactics of other auto shops looking to frighten customers into getting unnecessary and over-priced repairs. Great people to work with!
I took my 2015 Q7 in here yesterday, and these guys were great. Being a woman, its super intimidating bringing your car into the shop. I almost always beg my husband to do it bc I dont want to deal with the BS that the guys always try to sell me. I asked about a couple of things on my car at AAR being as though Im at 75k miles, and the guys were very good about telling me about what upcoming maintenance I need to expect with my vehicle. Thank you guys, I am a customer for life now.
I have had my car serviced with this business for a few years now. Every time they are professional, personable and honest. I get a great job done at reasonable prices by a group of people that I feel good about doing business with. Trust them, they are the best in Denton!
When it comes to getting Great Service these guys lead the pack! Their Web site is concise yet informative. The ability to get serviced and repaired is super easy. You can even book an appointment Online. They keep extensive records of all their work I took my first car to them in 2000 Moved away and nine years later they can still tell me info about that first visit, not only that but they are willing to hear your input on what you may think the issues could be. They even gave me a free ride to work and back to the shop.
Great service. They kept me well-informed on what they found was my issue (bringing me into the shop to show me) and repaired the same day for an incredible price. Jeff was the technician i believe and did a great job. I highly recommend and will be returning.
Thrilled to know these awesome guys work on BMWs too! Great experience when they worked on my Nissan Pathfinder recently, and now I am using them for my sons BMW. I am clueless about vehicles & repairs- so they could have told me anything they wanted, but they were very honest and kept my costs to a minimum. HIGHLY recommend!
Was referred to advance auto care by essentially the only tech i trust with any of my cars. Been trying for 2 months to get my car inspected and let me start by saying my car has become the biggest headache for the cost. Been to multiple places and spent plenty and no answers. Mind you the service was quick they explained easily and straight forward but they just couldnt do what i needed done as the problem is more technical and performance based than they readily desl with. Over all a decent place for normal to moderate help automotively and customer service is immpeccable, i forgot to speak with the desk rep and he ended up calling me back this morning. Would have given 5 stars except for no answers to my needs.
Want to charge a $60 engine diagnostic fee even when I tell them I only want to pay to have them replace the starter and solenoid. They tell me they arent interested in doing the work that I want done without charging me for a diagnostic. Just another scam from mechanics, wont bother to ever call them again. Would give them a zero rating if I could.
They are so nice here! Theyre always helpful, and courteous. They gave us exactly the repairs to keep her running until we can get a new car. They helped us sign up for financing, and they even have a shuttle to get you to and from. Ask for Tyger, hes awesome. Thanks guys!
AAA towing, a driver named Cody drug my truck rim with a missing tire across the ground without using a skate, till it ripped the rack and pinion steering cable out. Now driver refuses to admit to the loud pop noise, accept responsibility, or allow me to speak with the owner about this case when I call in. The owner may still be an honorable man and accept responsibly for his drivers mistakes...if so, I will take this post down. This is the first 1 star google review I have ever had to post.
Just recently, my vehicle was having starting issues and I was going on a road trip. I took it to a mechanic. I told him all the symptoms and that I didn’t believe it was the starter. He insisted it was the starter and was going to charge me over $600. So, I took it to Advanced Auto. It wasn’t the starter but a safety fail switch. The owner took care of it personally and only charged me the part fee, which was significantly less. That is good business!
6 stars ... AAA tow on road trip on a Friday night with rear brake issues... Charles is the man!! Already took a look at it and had techs checkin it out when I got there at 8 am Saturday morning... these guys had my 05 avalanche inspected, fixed LR caliper, test driven and sitting out front for me by 10 am... saved my road trip!!! I’m sure they’re good drinking buddies too, cheers guys an many thx 🍻
I never waist time and go straight to Advance Auto Repair for any kind of Repairs services of our vehicles as their work is outstanding and charges are affordable and market oriented. They honor their warranties and meet the highest level of customers satisfaction.
Many things!😳My vehicle was getting HOT among other things. Brought it in and the radiator/temp gauge were under warranty.They arranged (in a matter of minutes) to take me home/pick me up. I’ve had my car for over 12 years and knew it was almost time for a new car. I learned the problem with the car was more complicated and I had to make a choice (repair $$ a lot more than just warranty or buy another car). A regular mechanic and the foreman looked at it.Advanced Automotive didn’t charge me!👍I am now looking at buying another car.Found out they are willing to look at my new vehicle.
I recently had Advanced Auto Repair perform some mechanical work on my car. I was extremely pleased with their courtesy, efficiency and right down Texas friendliness. They did exactly what they said they would and did it in a very professional way. My care runs great, I would recommend them to anyone who wants to get their moneys worth, even my grandmother....if I had one. ..they have all gone to heaven.... Joe Bailey, Texas
Exceptional customer service and satisfaction. Was given a detailed diagnosis regarding the problem on my car and repair was performed within a timely manner. I certainly do trust them with my car and will definitely recommend anyone to them for repairs. I am indeed highly satisfied and will surely return.
I called Advanced Auto Repair in Denton on Wednesday (1/16/19) and spoke with Charles. I told Charles I had some squeaky brakes I needed checked out and repaired if needed. Charles asked if I could bring it in that night. I told Charles the earliest I could come in was Saturday and could be there at 8am when they opened. Charles confirmed my information and set the appointment.I arrived on Saturday the 19th at the scheduled time and was greeted by Jack. I told him I had spoken with Charles earlier in the week and had set an appointment up. Charles over heard and told Jack I had spoken with him and it was for my brakes. Jack and I did a walk around on my Jeep and I described the issue I was having. I handed him the key stating I was running errands, getting breakfast and would be back later. Jack stated it should take about an hour and a half. This was great, things weren’t going to take as long as I thought and it was only 8:10am. I called my wife and told her I wouldn’t need a ride.I returned to the shop a little after 9:00 to find my Jeep parked exactly where I left it. No big deal because I thought 90 minutes was a little generous. I called my wife and told her I would need a ride after all. I let Charles know I was leaving and to let me know the status. We ran our errands and stopped for a late coffee.I decided to call the shop and see if they had an ETA. It was 11:48am and I spoke with Floyd. I explained who I was and asked if I could get an ETA. He placed me on hold for 9 minutes. When he returned, he explained he had run to the back of the shop (which I assume is pretty far away) and my Jeep is up next. Ten minutes later, Jack called and told me they had actually looked at the Jeep it just hadn’t appeared on Floyd’s screen (I assume this screen is at the back of the shop). He told me the brakes were still within safety specs, but I had a bad seal on the rear axle. Great, let’s get the rear axle taken care. Jack said he would get a price together and call me back.My wife and I decided to get lunch. After lunch I decided to head to the shop because I hadn’t received a phone call from Jack yet. I arrived at the shop at 1:10pm to find there was still no price or work being done. Jack took my email and said he would shoot the price over soon. He also said we wouldn’t worry about making any payments today and he would just charge me for the evaluation when I get the actual work done. Now I asked the question I wish I had asked earlier, “Will the work get done today?” Jack told me “no”, today was only for the evaluation. It was now 1:20pm, 5 hours and 20 minutes past my 8am appointment I had set with Charles. I told Jack to just let me pay for the evaluation, give me my key and I’ll be on my way. Jack provided the only positive experience I had by not charging me an evaluation fee I had no idea was being charged in the first place. Jack apologized on my way out and said he would still email me the quote (which as of 3:30pm I still don’t have). At this point, the price could be zero and I wouldn’t let them do the work.
Amazing customer service. Took my daughters suv to get an alignment last week, While there chuck went out of his way to check her pads which was nothing left but metal. I could tell the difference in drive the moment I left the shop. Defiantly recommend them.
These folks are AWESOME! Took my wifes BMW in for rear brake issues. New rear rotors and pads. After about a week or two of driving...same issue. Come to find out they put incorrect pads on. No Problem. Ordered correct pads slapped on the new pads after a minor clerical issue (they had her car in their system as a 535i x-drive) Oops it is a 535i. Long story short waited for the car they got it in and out...all is good! Robert (retired) was SUPERB! Charles is who I worked with after Robert retired. Overall best experience with any auto repair shops. I would highly recommend Advanced Auto to anyone who asks me for a repair shop.
The tires were installed quickly and look great. I trust them to take care of my cars needs. They are always helpful and understanding of their customers needs.
These guys know what they are doing! Competent and friendly staff. Free pick up/drop off service. Once I had to wait a little extra in the waiting room due to waiting on a part to come in, and I was given a $25 gift card in return. Coffee service, tv, and reading material in the well decorated waiting room...what more could you ask for!
These guys are awesome! I went there because my inspection light was on and they did everything they could to help, explaining everything so that I was in the loop. James took the time to do research to find the cheapest, fastest, and most efficient fix for me. It was less than what I thought it would cost too. Everyone was extremely friendly and I could tell they are good at what they do by the relationships they have with other customers that came in. Seemed like theyve been going there for forever.
Once again, Advanced Auto Repair demonstrated their exceptionally high level of professionalism, attention to detail, and superior customer service. Team members Floyd and Zach (I believe that is the name) were helpful and personable during calls and when picking up the vehicle. AAR is the best garage, and certainly one of Dentons best businesses.
Thank you for going the extra mile and providing great customer service! My initial review was highly critical however Tommy reached out to me and explained the chain of events that occurred from his and his workers perspective involving my vehicle. I am extremely happy with the shop for taking the extra time to hear me out and resolve my concerns.
Came in for oil change and got great service! The owner went out of his way to get me a quote for my broken tail light and it was a great price. I will be back to get it repaired there and all my other auto service needs!
Took almost 2 hours to get my oil changed. Super overpriced. I also wanted to check out a noise that my car was making. I was pretty sure it was the water pump. But they wanted 70 dollars to take my belts off just to LOOK at it. THEN theyll tell how much more theyll need to charge for the parts and work. Come on guys. I ended up just doing it myself. Saved a few hundred dollars Im sure. While there, I was told that they would knock off a tire lock for free since its just one. Went back to have it done and then they wanted to charge me 50 dollars for that. So once again I just knocked it off myself.
I have always hated taking my car to auto shops because they are untrustworthy and always try to take advantage of the customer who doesnt know enough about cars. I decided to give Advanced Auto a try and have decided that thats where I will take my vehicles from now on.I went in expecting to have $300 worth of maintenance done when they assured me it was unnecessary at this point in time and ended up getting billed $25. Any other shop would have taken advantage of that and had an easy payday.Advanced Auto cares about their customers and offers outstanding customer service!
They give first rate service and customer care. I have an Audi, and I thought I would give them a try for an oil change and brakes. They are the only service place in Denton that has the same diagnostic computer that the dealers have and their prices are much better than the dealers. They gave exceptional service and went above and beyond my expectations. Everyone I dealt with was professional, knowlegeable and friendly. I highly recommend them as a superb alternative to the dealer for service.
I was on the 1st leg of my road trip from Houston to S. Dakota and saw that my tire was losing pressure. We stopped in at Advanced at 3:30 pm on a Saturday, they close at 4 pm I think?? The guys were nice to fit us in and told us itd be 30-45 minutes before they could get to our car. There were a lot of cars in front of us. They saw that we had 2 young kids, 3 years and another 9 months. Im sure they understood our situation and knew that we had a long drive ahead of us so they got us in and out within 30 minutes and were super friendly and nice. I know its just a simple patch on a tire but I could tell by the staff that this was a good place.Thanks again.
Took the car in due to AAA recommendation. Very kind people, good service but too expensive. Was told I need a list of other services, and was given a price quote. Called around to get price quotes on the same services, and found I could get them several hundreds of dollars cheaper at other reputable shops. Save your $
My first impression of the place was ok, they had a shuttle service, staff was friendly and seemed to bs their diagnosis very well to charge very high for unnecessary repairs. I went their because my ac been stopping shortly after it starts and I was hearing fluid build up inside where the ac unit is. Since I know nothing about cars I took it here and they charged me over a $100 to look at it by performing some sort of diagnosis for the ac unit and I asked them specifically if this charge is to find out the true reason or if it was just to perform a set of steps regardless of the symptoms of my problem, they assured me that they will find the issue. After the “diagnosis” the told me I need to have something replaced (I forgot what it was, like I said I know nothing about cars) and it would cost about $700 with labor included. I had a feeling I was getting ripped off and I had a stronger feeling they didn’t actually go through anything in their diagnosis. Long story short (too late for that), I called a friend who also doesn’t know a lot about cars but we tried to brain storm what could be the reason and the first thing he suggested was to push air through the ac drain from the bottom of the car cause it might be clogged and what do you know once I did that a flood of water came rushing down through the drain and the ac been working ever since.Moral of the story young boys and girls is this place is a rip off and they will take advantage of you and try to squeeze you to last penny. I regret giving them the diagnosis charge, don’t be like me and instead of making it rain for this shop try to use your own brain to fix the problem, or a friend’s in my case, cause the people at advance auto repair surely aren’t using theirs.Update/in response to the owners response: I thank you for reaching out but I have no interest in discussing my visit or receiving a gift card. but for the record or maybe youd like to have a word with the technician I dealt with, I cant remember what day was my visit but I got automated messages from a number ending with 7529 on Jun 26th. I wish my visit turned out better cause everyone seemed friendly and easy to talk to.
This is the best place around. Not because they have low prices not because they have the best people working on your car but because they will go above and beyond to make sure your needs are met. And because of that. That makes them the best
Total reviews rating 4.6
199 Reviews for Advanced Auto Repair 2023:
Review №1
2022-05-16The service and customer has been great for me.Larry and Zach were very helpful and kind. Zach trained me on how to check and change my air filter, this is very easy. I had my alternator changed last year by them. No problems with their service.This week, I had my oil changed. They service all types of cars. The employees in the shop had on nice uniforms. The shop is not very big, but the quality of the work is very good.Ladies, I am a female customer that does not often find mechanical places trust worthy. The owner is a God fearing man with integrity. With that being said, I believe he use his business to serve God and people.God is watching and sees everything. So, dont fear using them and pray about everything.Also, the prices, I believe, he is not charging his customers with prices like a greedy scrooge person.Audrey in Keller, Texas
Review №2
2022-04-26I needed my old vehicle serviced and road safe. Larry was very understanding, honest and knowledgeable. My vehicle was repaired very fast and to my specifications, and I was back on the road in no time. The cost was also very reasonable. I really appreciate this shop and its employees for their honest, reliable, and friendly customer service. Very highly recommended!
Review №3
2022-08-17These guys just worked on my car to fix an exhaust leak and no more loud noise or problems with my car! They did awesome! I highly recommend going here to get your car fixed! Also, a big thanks to Zach for helping me with my car. He was very kind and very helpful! Each time that I have come here every person has been extremely helpful. I pray that the Lord blesses this company ten fold!
Review №4
2022-03-23The kind gentlemen at Advanced Auto took such good care of us when my alternator went out on i35! We are from Oklahoma and were on our way to Dallas for a concert that evening. They came quick to tow us to the shop, let us ride over with them (such a blessing!), and got us back on the road in just a few hours!! They were so friendly and helpful. I definitely recommend them!
Review №5
2022-04-19I first heard of Advanced Auto Repair from AAA. I trust them to tell me the truth about my old 2003 Nissan Altima. They have done several repairs and since Im a senior citizen I cant always take my car in to them or pick it up after the repairs. They come to get me and deliver the car back when it is finished. Thank goodness for trust worthy men and lady of this fine car Repair shop. They do excellent repair work. Im a satisfied customer.
Review №6
2022-05-22I was supposed to get Triple A members Price of $31.99 for an oil change and tire rotation.They ended up charging $200!! I only asked for one more thing, a cabin air filter replacement. I even called to ask if the the discount was legit and they confirmed that they would honor it. I am not a happy customer….. Guys, I barely have 23k miles on my car…. Not cool.And even though I set an appointment, stop had to wait 3 hours for the services to be completed. If I could give a negative 5 star rating, I would.
Review №7
2022-04-16I completely trust these guys to get the job done right without adding any unnecessary charges. They are all honest hard workers. Best customer service around! Zach is awesome! James fixed my AC and it works wonderfully now! Thank you guys!
Review №8
2022-03-23These guys (and ladies) are awesome! A1 service and communication. Im of a detailed guy. They provide me with all the little details of whats going to be done. Anything along the way that they may find. They usually finish before the estimated time. Which is always a plus! Not a shady shop by no means! The whole team is very helpful and respectful. I appreciate everything they have done.
Review №9
2022-07-21Jim and the team at Adanced Auto are fair and honest. They will only fix what is necessary. I have used them for repairs since 2005 and have never had a bad experience. My current vist was after I went to a well known repair shop, and they tried to get me to spend $4,200 on repairs...I went to Jim and shared their quote and asked him to validate if repairs were needed...I was out the door for $149 total. Thanks Jim!
Review №10
2022-05-06Replaced and reprogrammed my Jeep Grand Cherokees computer. All services performed professionally, top-to-bottom. Runs like a dream.Thank you! This is my second great experience with Advanced.My mechanic (of 40 years!) is in Dallas and for all scheduled maintenance, I will continue to use him (old habits are hard to break:-) But when my vehicles ambush me up here in Denton, Advanced gets my business.