Online estimates
Yes
Alpine Heating and Air Conditioning in Austin
Categories
Location on the map
Austin, Travis County, Texas, US
Service options
On-site services
Yes
Offerings
Repair services
Yes
Phone: +1 512-759-4247
Site: https://www.austinalpine.com/
Site: https://www.austinalpine.com/
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–7PM
- Sunday:Closed
Comments (25)
Alpine services our pre-school building and they always show up right away and get the units repaired quickly. They also installed the units in our addition and they clean our units once every few years. Id definitely recommend them. Jose always takes the time to show me the parts that are broken and when it isnt a major issue, he shows me simple things I can do to get the units running until they can get there. Very helpful!
The fan was running continuously even when the heater was not running. Called Alpine and they sent someone in 30 minutes. The technician found out that the thermostat failed and replaced it right away. Problem fixed in less than an hour. Superior service!
Called Alpine with a major emergency on a Saturday. They Rock! And came right away. The technician helped diagnose the real issue which was electrical breaker failure and we were able to get that resolved. I am thankful for the honesty and integrity of this company. They did the right thing and now have a customer for life.
Our AC went out on Thursday afternoon, called Corey with Alpine and had Cliff came to my home within an hour. Unfortunately our AC was shot, I explained to Cliff that I wanted to move the inside unit into the Attic. He explained the process and what needed to be done in order for it to be installed correctly. In the mean time my wife was getting other estimates from other AC companies and explaining to them that we wanted the unit in the Attic and was told that it would take a minimal of 3 days and quite costly at that. Im so thankful I went with Cliff and his crew. They showed up Monday morning at 7:00 am , they got right on it, the crew was like a well oiled machine, very professional, hard working and they were done at 5:00 pm. We now have wonderful cold air, the unit is quite as a mouse and the price was very reasonable. I highly recommend Alpine for any HVAC work you may have.
Had a great experience dealing with Alpine. Corey and his team helped me evaluate my current system and to troubleshoot some difficult things. Would highly recommend the crew at Alpine Heating & Air Conditioning here in Austin!
Honest, dependable, outstanding are a few of the adjectives to describe this company. Corey, Jose, Reid and Jordan are fantastic. We would HIGHLY recommend this company for your heating and air conditioning needs/concerns. It is refreshing to find such a great company.
They replaced my AC unit and were fantastic! They were incredibly accommodating and had the best prices around. I am so happy I found them and cannot recommend them enough.
We have been extremely disappointed in our experience with Alpine Heating and Air Conditioning.In 2016 we had a 150 sq foot detached office added to our home. The contractor installed a Mitsubishi mini-split HVAC system: MSZ-GL09NA-U1 paired with a MUX-GL09NA-UB. The unit is rated by Mitsubishi to be able to cool the interior down to 67F when exterior temperatures range up to 115F.However, the system leeches water into the wall below the inside unit when operating temperatures are well below the max. Our general contractor (Mend Services in Austin, TX - Steve Strauss manager) and their HVAC sub (Alpine Heating and Air Conditioning in Austin, TX- Cliff Holden owner) continue to assert that the unit is working properly despite multiple representatives from Mitsubishis support line affirming our understanding of the published performance specifications and that no leaking should occur when operating in the published ranges. The Mitsubishi support representatives confirm our view that the leaking is caused by defective installation.The moisture issue so severe that the wood flooring installed in the unit is buckling and leeching goo up onto the surface of the floor. The flooring company refused to honor their warranty given the moisture in our room is out of spec at 12.5-13.5%.Given that we worked with a locally owned business, I would have thought theyd continue to troubleshoot until the issue was resolved to the customers satisfaction. Instead, many months later, we still have an incomplete project with no path to resolution, have been told theyve done everything they can and the expectation is that we should accept that.I could not in good conscience recommend this business to anyone.
Great service and response. We highly recommend Alpine Heating & Air!
It is a pleasure to work with your team. So happy with the work and how quickly the respond was to address our A/C issue. Norma, Jose & Reid are awesome to work with. Very much appreciated! I will not hesitate to call you guys in the future.
I have used Alpine a handful of times over the years and they have always provided great service and expertise. Corey has always gone above and beyond. Highly recommend.
Love these guys, who were recommended to me by a coworker. Honest and trustworthy. I dont leave many Google reviews, but when I do its because the quality stands out. Thank you Alpine.
Hands down. The best AC company in town!These guys are great, always there to help and very detail orientated. I manage a number of properties here in town and these guys are my go to....Have never let me down. Always going above and beyond which is hard to find in this business. I cannot recommend them enough!
I have been using this companys services for the last 2 years and I wish I had known about them sooner. They provide excellent service and every employee I have dealt with has been very pleasant.
Talented technicians and excellent customer service! It really helps that they are focused on quality over quantity.
Total reviews rating 4.9
25 Reviews for Alpine Heating and Air Conditioning 2023:
Review №1
2022-05-05I’ve been using Alpine Heating & AC since 2018. Cliff (the owner) has always been helpful & genuine to solve AC & Heating issue(s).In my case this week, my AC #2 unit which provide the cool/warm for 2nd floor level using the Nest thermostat which control this unit was out due to the error (e23) “no power to Rc wire detected” and since the AC was out 2 days prior and our local Austin weather in April was cool during in the evening so no AC was running until AC needed to running normal setting schedule then I found out from my Google Nest app that AC #2 was “off line”..meaning no power, not charging the Nest thermostat then Nest has no battery to operate and communicate to WiFi.at first, I thought it is the Nest thermostats issue. I the started troubleshooting by switching the RED Rc to RED RH port, still not work and thought I have a bad nest thermostat. I switched and unbox a brand new Nest thermostat but same error.So all these happen on a Sunday (which day #3 without AC) and I thought no one would work so I turned to you tube video. I guess each video show from different region in USA so AC configuration may be different. In my case the furnace (part of the AC unit to control air flow) located in the attic and mentioned from the video was the AC drain got clogged up. My Furnace has 2 drainages, the primary drainage goes from my furnace to a pvc pipe to a below bathroom sink and the secondary drainage went to my out side below the eave of the 2nd floor roof and it was No clogged, dry and so my drainage pan below my furnace.Cliff advised me about the primary drainage that I didn’t know about. So spend at least 2-hrs there to clean out. It was dirty from previous replaced unit got rusted and tech didn’t clean out and I wouldn’t know.But still not work..Cliff send out the first visit (Monday / day#4 without AC) and the tech named Scotty and he did some measurements at the furnace and remove various wire connection to measure with his volt meter and realized intermittent power in/out then he went straight to my break panel located in my garage wall and advised me to required them electrician to replace a furnace faulty breaker. Scotty said it is NOT his job to touch anything outside of AC related and the breaker panel is one of them. I got silent heart broken and can’t figure out why because definitely my Furnace get intermittent on/off power and my AC guy is here and why not get the power back.(Day #5 without AC) @ 1pm appointment, the electrician arrived and confirm “it is NOT a breaker and no need to replace). He went to the furnace and tried to figure out about no power. There is a power on/off switch near by the furnace and open to take a look inside and there is a power wire was bare touch the contact due to the broken plastic piece to hold the screw and the wire in place, but whomever installed this switch way back in 1998 was supposed to loop the power wire and tie in w/ the screw and instead leave the straight wire between the screw and the plastic part. The electrician replaced to a new switch and we get power to the furnace. Now, the furnace is running and blowing out just air (not a cool air).(Day #6 without cool AC) Cliff send out a 2nd team (Jose & Victor). Jose check the power reading at the outside compressor (which AC unit locate outside next to my home structure) and power reading there was good. Jose did some power measurements at the furnace and realized the 1st team (Scotty missed place the power line of the overflow sensor). Jose did a re-work and now cool air is blowing. Because of the wrong connection Jose said the outside compressor did not running). Jose was nice enough to check and ok with my 2 units does not need additional Freon. Within 15min of visit. Jose able to get the cool AC blowing cool air).I just wished that Jose was the 1st team to visit and figure that would save us 2-days sooner with working AC.At the end Cliff was a helpful to me of communicate thru text and my bill was $125.00. Asked for CLiFF & Jose to solve y’all AC issues.
Review №2
2022-07-11I would highly recommend Alpine air to anyone that asks! They were able to help me in a critical AC situation and couldnt be happier.
Review №3
2020-08-03I would like to compliment Alpine on their excellent customer service in making a situation right. Following the initial service call, we were pretty frustrated that the refrigerant recharge only lasted 24 hrs until the unit went out again. After expressing our concerns, Alpine explained the technician’s decision yet was empathetic to our frustration. Needless to say, they refunded us for 50% of the tab which made us feel appreciated as a customer. Alpine will treat you right as they put the customer’s interests ahead of their own. We recommend using Alpine if you want to be taken care of as a customer!
Review №4
2021-07-08We’ve been working with Alpine for years and they’ve always been reliable and do good work. We have an 8,000+ Sf building downtown and they’ve done everything from replacing rooftop AC units to small projects inside. Highly recommend.
Review №5
2020-07-08Were very happy with our decision to go with Alpine for our new AC. Ask me in 10 years if I still think they did a good job, but based on the bid process and installation, these guys get 5 stars. Id describe them as clear, fair, honest, knowledgeable, and practical in their dealings. And super nice. We got five bids and their pricing hit right around the middle. There is no upselling. Both Cliff, the owner, and Corey answered multiple rounds of questions and helped us pick out the right unit for our needs. Ruben, Jose, and Jordan did a great job on the install, and they took care to clean up afterwards. I would recommend Alpine to anyone needing a new HVAC.
Review №6
2019-07-31These guys are honest, professional and fast! They saved me from being tricked into buying a new $8000 HVAC system. When my AC went out in the peak of summer, Radiant tried to take advantage and lied about the age of my system. Alpine was not only honest about it being a small repair, but they proactively checked to see that the part was under warranty and fixed it the next day within an hour. Corey was very responsive and the owner himself came out for a follow up the following day.
Review №7
2021-02-25I shopped around to install a Dust Free Active Purifier. Corey was very responsive and offered the best quote. When I reached out weeks later after doing my cost research, he immediately responded and was able to get the installation service scheduled the following day—WOW!!! The tech, Scotty, who came out to install the device was on-time, professional and knew the product very well. He took the time to show us in detail the installation performed and how to monitor the device. I was very impressed by Scotty and his willingness to interact the entire process with me. If you’re looking for quality customer service and professional work, look no further than Alpine Heating & Air Conditioning.
Review №8
2020-07-17Im so happy I called Alpine for a quote when I knew my A/C unit was on its last legs. I had gotten quotes from other companies but was not comfortable with their pushy sales approach. Cliff didnt try to sell me anything. He gave me his recommendations then let me make the decision. I appreciate how honest and transparent they are. I will only use Alpine for my heating and air conditioning going forward!
Review №9
2019-05-02The virtually impossible was pulled off by this great small family business. We have a rather old home and one of our units died in a part of the attic that is rather difficult to get to. There is an 8ft drop down on our two level attic.From the beginning Corey assessed options and produced a confident solution to replace our old power draining unit that the blower eventually went out. Cliff the owner came by as well with extra assurance that the job could be done.Alpine showed up promptly at 7am with Jose, Tony, and crew and tackled mission impossible. As with my previous experiences I did have an anxiety with the inevitable well we have a problem... but that never happened. They were here all day as promised and it was the smoothest install experience given the challenge. I honestly thought it would take longer than a day. They went the extra mile and did some rather large cleanup left behind by past work in the attic.Small family businesses are often overshadowed by the bigger companies but hands down, Ill be using Alpine without question for any future maintenance and replacement of our other units. Good things should happen to good people and this is a fine family run HVAC company. Give Corey, Cliff, Jose and team a chance and you will be writing a review like this.
Review №10
2019-07-16Alpine have been a pleasure to deal with throughout the time I have been working with them.. They regularly service HVAC units at my home and rental property for me, and have made various minor repairs along the way, as well as installing a complete new system in one rental unit. Their service is consistently prompt, efficient and courteous, and their pricing is always fair. They are always willing to discuss their work in detail, and explain what they are doing and how their pricing is calculated. But just recently they really, really came through for me: I received a text on Friday morning from a tenant letting me know that their HVAC was not working. The daytime temperature at present is 95-100 degrees, so that was never going to be a good thing. But these particular tenants were going to be hosting family at their home that very evening for a rehearsal dinner prior to their Saturday wedding . . . aaaaaagh! I called Alpine at about 7:30 a.m. and had a callback from Norma by around 8:00. By 9:30 a.m. one of their techs (I think it was Jose - he is The Man so far as I am concerned) had been out, replaced a failed capacitor and life was returning to normal. And the price for that emergency call out could not have been more reasonable. This company totally gets my vote every time! Thank you, Alpine!