Delivery
Yes
Alterra Pest Control in Houston
Categories
Location on the map
Houston, Harris County, Texas, US
Service options
Phone: +1 713-690-7378
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
I used to have a different pest control provider. But with Alterra, I had a better experience with both the service professionals and the sales. And for lesser cost. I am happy with their services so far. As far as bugs infestation is concerned, Id rather wait a few more weeks to see if results. I am sure all their service personnel are good. But I had very good experience with Mr. Dante Brown and Mr. John Block. Insist on them ;-)
We are very impressed by Alterra Pest Control and our service rep, Steven Mata. We chose not to renew our annual contract with a large national chain and so happy that we found Alterra!! Steven was very professional during all communication at our home during the treatment service. He was thorough in his work and focused on doing a great job. Steven was so sweet and patient with our 6 year old son who was very curious about his work and asking a million questions about everything. Great Service! Thank you Alterra!Review by - Joan Scott
This is our first time using Alterra, and so far we are very satisfied. :) Our tech Brian H. was very professional, polite and informative. He was thorough, and made sure I understood the company policies on call backs if any situation arises with ants or wasps. We are really impressed with the services and professionalism.
I recently took the service of Alterra. The work that Mr. Joey Gary did was excellent. He had a very professional attitude and he was very friendly. He took the time to do a good job. At the end he explained me what he had done. I am satisfied with the work of Mr. Joey Gary and his professional attitude.
We are very satisfied with the services of Alterra. From the person who answers the phone to the service pros who have visited us, we have been glad with our decision to move over to this company. Joey Gary was our Service Pro and was very friendly and knowledgeable about the new products being used. He treated all the areas I asked for and recommended a few others that might help control the insects. Very satisfied with his service and professionalism.
Alterra came to the house the other day to set up an appointment for pest control.She was very good and was professional. I had a conflict for the original date set up for the treatment and they were very reasonable with the re-schedule.Treatment day - we were provided service by Mr. TJ Robinson, he was on-time and very pleasant. Explained the service plan and treatment for the day. When all was done, he explained what was performed and provided the same description of what to look for for the next 10 days.5 stars for Alterra all around.
Today I had to reschedule my service due to a garage sale we had set up Thurs - Sat. I have requested to have James Powell come back to perform our monthly service. James serviced my property last month in a very friendly and professional manner. He handled the problems I was having with spiders, though I still have some, I do not have near as many. Thank You Alterra, Thank You James.Danni Brannon
Our service pro Jack Burgess was very professional and informative when he came by to do the outside fumigation. The job was done in timely manner and I was satisfied by his service. On top he was very informative and cleared any doubts we had and made sure to ask about any specific pests we have any problems with. Good work overall.
I just had my house serviced by Alterra Pest Control technician Joey Gary. He did a great job spraying the house and yard. He took care of everything I asked him to do and was very knowledgeable about his craft. He was also friendly and very professional. During the previous visit (not by Joey), the chemicals killed my grass. Im waiting to see if that happens again (reason for the 4 star).
Great Service from Alterra. D Brown not only sprayed around the house, he took great care to remove all the spider wasps around the house. I previously was using bugstopper but they never touched any spider webs. I would definitely recommend Alterra - great service for good price.
James Powell came to my home and explained what he was going to do to get rid of the wasps that invaded our home. He did a great job and answered all the questions that I had.I called the office and was placed on their schedule immediately.This is the third time that they have come to our house and each time they provide great service and the people are wonderful.I recommend this company to anyone who is looking for pest control services.Deborah R.
We had our second service by Alterra today. John Block the service pro, was very detailed in making sure he did a good job for us. He was polite and answered all of my questions. He assured me that if I had any problems at all to call and he would take care of it.Jamie C
We just had our 2nd quarterly spray today. We never had a huge problem with critters & pests, but I definitely havent had any problems with bugs and wasps anymore. John Block was great introducing himself and explaining what services were provided today, and we have (all around) had a great experience with Alterra so far. A handful of neighbors have already asked who we use for pest control and lawn maintenance, because the front yard look so nice with the rose bushes all in bloom! Glad to have that flower bed sprayed to get rid of aphids. :)
Alterra Pest Control service representatives are the best. They are polite, knowledgeable and helpful. The scheduling is convenient, acknowledged online via email and they show up on time. I have experienced fewer yard pests and have not had any pests indoors since using Alterra. I would recommend their service, it is reasonable and there are several promotional offers to make it more attractive.
This was our second treatment by Alterra. I have been very please by the service and results so far. Kyle J did a great job of explaining this service before he started and asked about pest Ive been seeing around the house. He went beyond the expected service when he removed a Muddopper nest from the backyard cover. I was impress by his final application specifically targeting roaches. NICE JOB Kyle!
RIley M was out today to do our yard. Couldnt have asked for a more professional guy. He was very courteous and professional. Did the entire yard front and back and covered it very well. This was our first service call with Alterra and if the service remains the same, we will definitely keep using them. Well done Riley. We were very pleased with our service.
My service was great David Fernandez did a wonderful job very informative would like to have him come out each time to service. Well manner. Sorry I did not get to do this sooner. David was great like him and did get along with my pets they like him too!!! Anyone who would like to have a Alterra Pest control job done call them.Dorothy Kelsey
I switched from another pest control company that I had been using for about a year. I was happy for the first two times and then their service went down hill once they were bought out. I will be honest and was not happy that I had someone knocking on my door, but I am pleased I listened! Evan Crowley came in for my first service and walked me through what the service would entail, etc.. I was pleased by his efficiency and his great attitude as well! If the service continues to be this good and doesnt stop after the second service as with the previous company, Im a a customer for life!
Casey, our Service Pro, explained everything about todays treatment in a detailed manner. She was polite, well spoken, and answered all our questions with complete confidence. Our first experience with Alterra was a positive one and I would highly recommend Brett (Sales) and Casey to anyone.
We had our quarterly maintenance appointment today and I was very pleased with the job Victoria Brown did. She went above and beyond what other service professionals have done for us. When I told her about a persistent ant problem we had in the kitchen, she went beyond the minimum treatment all the other people that have come to our home have done. She was very professional and detailed. I hope she can be the one to service our home every time!
Our service professional John Block was very courteous and professional. He introduced himself, shook my hand and asked what our specific needs for pest control were for todays visit. After the treatment, he came back to the door again to explain exactly what he did to treat our pest. I would highly recommend Alterra and John to my neighbors!Thanks,Lewis J.
Stopping by to provide positive feedback from my recent experience with my Alterra Pest Control treatment. Victoria Brown came by as scheduled and was extra professional and took the time to complete a better job than I can ever remember anyone else doing. I appreciate her thoughtfulness, professionalism and dedication to her job performance, even when no one is watching. Thank you!!!
I think its great Alterra provides service on Saturdays. We were very impressed with our technician James Powell. He was very professional and it was very nice to see someone who is genuinely concerned with customer service.Frank & Amy H
Just started service with Alterra. The Service Pro, Victoria Brown, was very professional, making sure to cover all the relevant information for new customers, and making sure all my questions were answered. She was very thorough during the initial treatment, taking steps that our previous pest service company did not. Looking forward to seeing how the service works out. - Rob Cable, Missouri City
Brad, our service professional, did a great job on our initial service visit from Alterra. He explained Alterras service and the service plan agreement, he was attentive and answered all my questions. He seemed to have worked quickly in treating our home. Great job!
David Fernandez is always very pleasant when he comes to my house. He listens to what I have seen and deals with the issues that I am having at that time. He assures me to call and have him come back out if the issues are not solved. Thank you David for being professional and doing a job well done! He truly is the best one that comes out to my house! Always a pleasure to see him!!
Oscar Brown came out and sprayed our yard. He was very informative on things that needed to be done and how to treat certain areas of our yard. My fiance Jeremy Browning spoke with him and liked how knowledgeable he was out the business. We will continue to use this companies services and hopefully have the same Service Pro again.
John Block came to my house a couple of days ago for our quarterly service. He did a great job, and was extremely courteous and had a smile on his face. He came to the door and was very clear about what he was there to do, and then after he was done came back and explained what he had observed. He also offered to come inside and spray if needed (we didnt need him to). John was very thorough even spraying windows, weep holes and other areas where insects and pests can enter the home. We have had a great experience in the year weve been using Alterra, and John is a great face for the company here in the Houston area !! Thank you, Alterra !!
We love Alterra and James Powell does a great job. He answers all questions and makes sure we are satisfied. The most important thing? It works! Weve had many pest control companies and the least amount of critters with Alterra by far. Thanks!
My Service Pro Joey Gary not only treated my property but he gave great detail on what the products do. In addition he provided great knowledge on the new Raspberry ants in the Texas area and what hes doing to curb them from entering our home. Very glad I switched to the Alterra service from my previous pest control service.
J. Gary was very efficient when treating my home. Also, very professional and friendly. He took his time and asked if I had any questions or concerns. He treated both the outside and inside and worked with my (cause of my dogs) he did the outside first while they ate, then moved to the inside while they were outside in the back yard like I asked. Obviously, also they only pest control that actually works, Were in a new community with lots of open field (that means lots of spiders and all kinds of bugs).Great Service, Im very please.Thank You Alterra.
I just want to start off with the 4* that I am leaving is for the employee, James Powell, not for Alterra itself. James did a wonderful job in explaining what spraying was done and for what reason. When he was putting chemicals in my house for ants, he informed me of all places that he laid it out. He was very curtious and respectful. I was very pleased to have him as my technician.As for the company, I would not recommend them for anything. I had a Service Tech that was suppose to come out the Friday of Memorial Weekend and did not show until an hour and a half from his 4 hour window. He claimed on his paper that he left that he was at my house by 1:30 but my husband and I did not leave until 1:45 and he was not hear. I rescheduled for June 16th and no one showed. And finally someone showed today but I was called this morning to be informed of the time. Also, I have left 3 messages for the manager to call me and to this date, have not received a call back. Those of you who would recommend, you must have had better luck than I but I can tell you, I would not.Yvette K.
My Alterra Service Pro, Sean C. just finished servicing my home. He was very friendly and efficient, getting everything done in a timely manner. I even spotted a large snake in the backyard after telling him I never had any large pests, and Sean was ready to take action and get rid of it. Id be happy to have him come back and continue servicing this home! Thanks, Alterra!
Just received our second quarter application (after the initial application so they have been out here three times now) and I can say that three times the Service Pros have been courteous and knowledge. What impresses me the most is the consistency in process. That shows me that Alterra is serious about their service and the training of their Service Pros. James Powell answered all my questions (even in the when it was 39F outside) and did the same thorough job I have come to expect to Alterra. Great job James and Alterra.
Had a great experience with Alterra employee Steve Mata! I spotted him working on our neighbors yard and asked he could take care of a couple of ant mounds in our yard. He could of blown me off and told me to call a number to schedule service but he went out of his way to take care of our issue. Great job Steve Mata.
George Ronne was very informative when explaining my Four Seasons Protection Plan. He explained about all my services that will be performed. Never before have I had any type of service person in my home that was so informed about his job. So glad I am using Alterra if that is the kind of employees they hire.
I just signed up with Alterra and am very impressed with the people I have delt with! From the person knocking on my door...Grant, to the person who actually sprayed my house...Evan.Grant was friendly and informative. When I told him I was busy but would call him later - he was not pushy but understanding of my time. His attitude earned him (and Alterra) 3 new customers.Evan Crowley...His mannerisms were so comfortable. It felt like an old friend came to my house...not a complete stranger. He asked questions and listened to what I told him were my bug issues...then quickly got after killing those critters! He was very good and efficiant.We have used other companies in the past - but never have I seen results this fast! I have not seen a spider in my house since he sprayed!
Ive used Alterra for several years now. Im happy with the service and the professionalism of the service techs. James Powell is no exception. He did the inside and outside of our rather large home and yard and took the time to cover all the areas I was concerned about.
I’m a new customer of Alterra and have yet to determine how well they can keep my home pest free. 4 stars for great customer service. Joey Gary’s professionalism and knowledge deserves a 5 star rating. He was able to answer my questions and able to provide suggestions in order to maintain a pest free environment.
Casey Bowman came out to administer my homes quarterly service a few days ago. She was quick, proficient, professional and even ensured my broken side gate was shut properly unlike many other companies that service my property. Overall I was very happy with the pest-control treatment.
We have used Alterra for about 6 months now and appreciate their responsiveness and customer service. We have had Casey servicing our house and she always brings enthusiasm and a smile and makes sure any concerns are addressed. Thank you.
I had the team come back out between my quarterly services due to an increase in ants sightings. Joey Gary showed up on time, was very courteous, and explained exactly what he was going to do. He was very professional and was happy to be here to help. The guarantee to provide free follow up work between quarterly treatments is a great deal!
Riley and Tanner were my service tech guys. They were on time and polite. They attempted to go over everything in great detail with me, however my amazing sales person Brice had already done so and I didnt care to hear it again as I was trying to wrangle the kids for dinner and bath time. They were so understanding of my time constraints, went about their business in getting everything done and let me know when they were done so I could put my padlock back on my gate...They were professional, courteous, and most importantly to me didnt look like thugs who were scoping out my house for a heist!!! Cant say enough good things about them!!!
Shawn Ortiz was AMAZING! He was extremely helpful and friendly. He was very patient with me when I tried to explain my concerns. He addressed every question I had. This is the first time I never had to worry about any bugs or spiders. I am definitely going to contact Alterra Pest Control to have Shawn do our service every quarter.
After signing up with Alterra for only 2 weeks, I called to report seeing ants and small spiders in our Cypress home. Within 1.5 hours our Alterra Service Pro-Brandon Martin was ringing our doorbell. He did a very thorough job of applying granular insecticide around our yard and followed-up by spraying liquid insecticide outside around our foundation. Instead of waiting days for a tech to get to our home; Brandon solved our problem in 3 hours. I think this is why they call him a Service Pro.
Just had James Powell from Alterra come by to do my quarterly service and he was very professional and thorough in his work. I would recommend anyone to him as he is on top of his game. Hoping Alterra continues to send James back for my quarterly treatments.
Just got through with my first treatment schedule with Evan Crowley. He was extremely thorough inside the house and outside. Very polite, professional, and helpful. Im glad that I decided to go with Alterra, I will be recommending them to my neighbors because of the service from Evan and JJ.
This is my first quarterly service from Alterra. Casey actually showed up early and did a very thorough job. She was very courteous and asked questions in order to understand the problem so that she could apply the right solution. She sprayed inside and out, even inside the doghouse! I would highly recommend Alterra.
Our Service Pro, Welington Garcia, just finished up with our quarterly service. He was really nice, friendly, and enthusiastic, He had a permanent smile on, like he awoke this morning and was excited about coming to work. Welington was exactly what is missing in customer service today. He was fantastic about every question that I had and I am really glad that he was my technician.
Weve had numerous pest control companies in the past. Co-worker suggested I give them a try…. I am extremely satisfied now with Alterra Pest Control. They actually email you a service reminder for your quarterly in case you need to change…. AND they have never missed a beat in showing up!! MORRIS R.. showed up yesterday and was very accommodating when I asked him to spray my patio really good. Very polite young man. (Spring, TX)
I, Paula S., retained Alterra after purchasing a new built home in a fairly new subdivision. A few months after moving in, I realized I had unwanted guest in my attic! Unable to get rid of them myself, I reached out for help. After the first couple of services I had called Alterra because my guest would not leave!!! After being so disappointed with Alterra Pest Control response to my calls, I called and cancelled my contract with them. Paying the amount in full for the remainder of my contract, since it was going to cost more to outright cancel the contract! Then, exterminator, John B., WOWed me! He was, of course, apologetic; but what impressed me most was the amount of time he took explaining to me Alterras process and the steps needed to get rid of my unwanted’ attic guest. Needless to say, I called to Alterra and requested the same exterminator to complete the remainder of my contract services. As far as the company is concerned, Im not impressed!!! As long as exterminator, John B. is sent out to complete a job, far as I am concerned; he will keep Alterra in business! I say all the time, in todays time, you cant pay for good service; but he made feel there is still hope for our customer service providers in the world today. Im not rating Alterra Pest Control, the company, but my exterminator 5 stars!!!!!
We are new customers to Alterra Pest Control, but so far we are pleased. Our technician, Joey Gary, seemed genuinely concerned with our pest problems, and offered MULTIPLE suggestions to reduce the infestations. He thoroughly treated our home, inside and out, and reviewed which chemicals and applications were used for our service. We look forward to a pest free experience!
Ive been with Alterra for approximately a year now and Im more than satisfied with their product and service. Every service pro that has come to the house has been very knowledgeable and friendly but today I want to make sure to give a shout out to John Block. He was so nice and very professional.Thanks!
Juan Carlos MWe have been with Alterra for the last year! So far pleased by their service, by yesterday was exceptional thanks to Victoria Brown. He took care of our exiting problems and went beyond to care for our home. Please send Victoria Brown to my quarterly treatments.
Joey Gary did a great job doing a quarterly treatment today. He asked what concerns we had about any pests in our home. He also verified what plants were growing in the backyard to make sure he didnt spray any of our herbs or vegetables. He also did a great job knocking down spider and wasps nests all around the home. He was very pleasant and helpful.
James Powell does an excellent job of taking care of us! Hes courteous, professional and since hes been servicing our home we have noticed no insects indoors (a constant battle with our previous provider).
While I do experience some issues with contact and getting a call back at times, I have had the service 2 years. I rarely see anything inside, and when I do, I get free callback to come do the inside. Today TREVOR JONES came and since I am rarely home, I asked way too many questions, but he gave me all the answers I asked for etc and was courteous even though I was following him around bothering him. Everyone who theyve ever sent has been nice, always smiled, Alterra seems to hire a higher quality of employee than I have had with past services.
Matt Sedlock serviced my house today. He was thorough and careful about my honey bees. I was glad to hear the policy on honey bees so that they are protected not just at my house but anywhere Alterra comes into contact with them. I love the perimeter protection Alterra provides for my home. Thanks! - Shannon W.
Great experience today with Austin Smith. He cleared up some misconceptions about the spiders that kept coming back to our home. He also gave me detailed information about ants and how to spot them early and which ones to be wary of! Alterra has been great.
Alterra always does a great job and James Powell was truly outstanding. He did a thorough job and confirmed all special treatment areas with me before leaving the site. Wish all my service reps. (at other companies) were as conscientious and courteous. Kecia A. in Katy, TX
Mike C....Kenneth Bobb was very polite and professional when he came out today. I was very pleased with his work as he did a very good job. I am happy to say Alterra kept there word on their excellent service and I highly recommend them to anyone.
Sandra F - Today was my first treatment from Alterra. Brian Hart was courteous, professional and punctual. He explained about the warranties and call backs. I am happy I chose to go with Alterra for my pest control.
Gregory Palmer was the technician that came out to our house and did a great job. He was very respectful. He answered all the questions I had. I am completely satisfied with the job he did. I am glad my husband decided to go with Alterra for pest control. Thanks Alterra!
Weve been dealing with crazy ants in our yard for two years; and once we noticed ghost ants in our home recently, we decided we needed help. Our neighbor uses Alterra Pest Control, so we tried them. Casey B. has been our service pro, and she has been ready and available for everything weve needed. I had quite a few questions, and she was very knowledgeable and informative. We havent seen an ant inside or out since! Thank you!!
We are greatfull using Alterra for pest control. The first service that was done by Kenneth Baughamn did a great job on spraying the yard and house. Second service was not as effective as the first service, the gentlemen spray my house too quick. I would like to keep using Kenneth Baughman to perform my services.
I give Alterra 4 stars overall, but Victoria Brown 5+ stars!!! She came out and serviced our home on 4/11/15 and was very professional, friendly, and knowledgeable on the issues we were having with spiders. I am going to request her for all future service appointments!!
Riley M and Sean C took care of us. This is our first use of Alterra, so we dont know yet how effective the product will be. However, both Sean and Riley were very friendly, professional and helpful. They carefully explained what they were doing and offered advice when I asked for it. My initial assessment of this company based upon these two is very positive.
Jason Pope came out today for my regular pest service. I am very happy with this service. Jason did a great job. I hate bugs around or in my house . Alterra always makes sure the bugs dont get in and that they stay away. Thanks Jason and Alterra.
James Powell came by today for my Alterra service call and he was very professional and did a very thorough job making sure cobwebs were removed and entire yard was sprayed for ants! Thanks so much for the continued great service!
George Ronne was very pleasant when he came to my house. He listened to all my questions and clearly explained all the services that were going to be performed. He assures me to call and have him come back out if Im not satisfied with the results. He also was very patient when our dog hid under the deck for a few minutes. He waited until the dog was was back inside the house to start. Thanks George for the good work.
12/26/2014 - We switched to Alterra from a local company last year. Since that time, Casey has been making sure that we are bug and fire ant free - inside and out. In particular, we had a small rodent issue and Casey did a great job of explaining what was going on, why it was happening, and how we would fix it. My wife was elated (and so am I). Casey (and Alterra) is a consummate professional and always friendly and on time - very different from our previous providers.
Alterra serviceman Trevor Jones greeted me with a pleasant attitude when he arrived. He proceeded with the service in a prompt manner and efficient manner. After the completion of the service Trevor gave a full summery of the work completed including letting me know of some areas that I should watch between services.All in all a pleasant experience.
We left HomeTeam and joined Alterra Pest Control. Our ServicePro - Joey Gary was very friendly and took care of all our needs. He did a great job and I would definitely recommend.
Alterra Pest Control has been good to us so far. I am a new customer. I saw some activity inside of the house after my first treatment and called for a follow up and it was scheduled without any hassle. Raymon Mata came out and was very professional and went through and swept the sides of the house for wasp nests and went alongside the fence in backyard to ensure no activity was starting along the fence side. He was thorough. Thanks Raymon.
My name is Jim H.Alterra rep Riley M performed our initial inspection and preventive application for insects/rodents.From meeting Riley at the front door and throughout the application he was very personable and respectful. I had questions and a request as far as the application of the media used. Riley was specific and to the point. He did not waste any time to complete the work. Also, to work on a holiday ( July 4th ) to perform his job speaks volumes to my family and me as far as Alterra as a company. Will monitor and post results in 48 hours after product has opportunity to work. - Jim H.
My Service Pro Joey Gary not only treated my property but also explained to me the process of different pest. He treated me with concern and care about my situation and left me with a feeling of security from annoying pest. His attitude was both very friendly and very professional. Thumbs up to Alterra. They are the bomb.
I engaged Alterra after it was recommended by a friend and they did not disappoint.STEVEN MATA was pros pro in the performance of his duties - knowledgeable, enthusiastic, and very service oriented. He was very accommodating and provided the advice I needed.It was a very pleasant experience overall and would recommend Alterra / Steven if given the opportunity.
We have been in a contract with Alterra for about six months. Our service professional Timothy Greer, has done an excellent job! He is honest, knowledgeable, and very professional. Job well done!
James Powell serviced our home this afternoon. In this very cold weather, he removed all of the spider webs from the back of the house and sprayed. I mentioned the spider problem inside as well and generously sprayed there. On this miserable, dreary day, James took his time to do the job right. You are lucky to have such a cordial, devoted employee!
George Ronne was right on time and a complete professional. He explained the services in detail prior to our first treatment and was beyond polite. We just signed with this company, but if their services are as effective as their customer service skills, I look forward to giving them my business!
We dont have a problem with ant, spiders or anything else crawling around because our quarterly service has done such a good job. I like to see the truck pull up and treat the house and yard because I know that it will prevent any kind of infestation from happening. Sweeping the eves of the house is not much of a concern right now but in a few weeks wasp nests will begin to show up and having them taken down saves me from battling bugs that are armed and dangerous. Thanks to James Powell for keeping house and yard bug free.
George showed up a few minutes early. He explained exactly what I should expect and how he was going to apply the treatment. He asked me enough questions to make sure he understood any concerns that I had and then went to work. Everything about him was indicating that he was a professional. I recommend Alterra and George to any one looking for a quality pest control service.Nathan H.Cypress TX
I started to notice ants in the house and a salesman came to my door a couple days later, He informed me about getting 1/2 off the Initial service and I immediately decided to schedule an appointment. Brad S. Came the next day and sprayed the house and yard, set out traps, and he even cleaned all of the spiders and their webs out of my garageBrad S did an amazing Job!.Great
I was pretty happy with the work of Evan Crowley yesterday. He took his time to explain to me and did a thorough spray indoors and outdoors. I had some bad experience dealing with roaches and mice before, trust me, it was not fun. Thats why we decided to ask a pro to do the prevention job for us when we moved to this house. I am glad we do not have to worry about the bugs and mice popping up in the house in future.
I want to say my experience with R. Morris was excellent. He was very professional yet friendly. He educated me of the what and why as he was going around my home. Thank you for taking the rats away with a smile. God Bless You! Grace & Jacqi from Spring, TX
It was my first time having a pest control service for my new home and Joey Gary was very professional, friendly, and informative. He took time to answer all my questions and explained to me in detail every step he did. Very happy with the service and look forward to the next service.
Evan Crowley with Alterra did an excellent job! He was detailed, listened and addressed my concerns. Kudos to Alterra! The customer experience has been exceptional on the phone and in person. Thank you!
Joey Gary did the best and most thorough job than I could ever ask for. He was polite and very professional.If at all possible I would like to request him each and every time I am scheduled. Even though he mostly works in the office, this is the one time I am glad he was not.ThanksSandra Jefferson
For Sabriyah C.I loved it my Service Pro was Mickiela Wiley and she was very polite and very nice. What made this visit one of the best she sprayed outside for my dog so that he wouldnt have any fleas or ticks which was really nice. She also came inside and sprayed all along the walls but all in all she was very nice and a sweetheart.
While the tech didnt arrive within the window (2-6 pm) specified when we set up the service, he was very pleasant, professional and explained all the services we would be receiving. So overall, Im highly pleased with the service. The tech showed me his roster had the appointment for 7:30, so this could be an area of improvement for the company to call ahead and let us know they are on their way or are running behind.
John Block was excellent. I felt like he cared about being thorough and was sure to ask if there was any other way he could help. John pointed out the areas that he treated and gave recommendations how to handle some minor issues in between services. Thanks John for your excellent service. Alterra, please send John again.
We have just contracted Alterra Pest Control. Phenomenal job, even though we just had our first initial visit. Very thorough and professional. Steven Mata was the assigned Service Pro, very courteous and knowledgeable.
Benni D.My Service Pro was TJ RobinsonHe was very prompt, knowledgeable, friendly, and careful about the living creatures around the property that were not bugs. I thank him for his great service and I hope to see him for my follow up.
Matt Sedlook did a great job for us! He was very polite and efficient with his time at our house. I would definitely recommend Alterra to anyone for there pest control needs.
James Powell. from Alterra came for a service call today to check for squirrels and rodents in our attic. He was extremely courteous, knowledgeable, and helpful. I would happily refer him to anyone and will definitely ask for him by name again. Thanks, James!
I am so very pleased that Alterra came to help us! The pest control company which served our home for more than ten years were having a lot of trouble getting rid of ants in our house. Alterra came today and Sean Conaway listened to everything I had to say and made sure that he took care of all the pest issues at our house, inside and outside. Even my dog loved him! :) Thank you Alterra!
Phil L C. and Bridget C.Had Alterra come out today for the quarterly and once again were very happy about the service and great help from the technician. This time it was Casey and she was awesome and very helpful!! Thank you and I recommend everyone I know to use your services! :)
Casey came out to perform Alterras quarterly site visit. Casey was extremely professional, courteous and went above and beyond to take care of my pest issues. I would definitely recommend this service to anyone....I think it is a no brainer....they will come out if you experience any problems between scheduled quarterly visits - but I am on my second year and their quarterly visits always keep the pests away....and I think the price is very affordable.
The service Pro Oscar Brown was outstanding. He informed me of the services he would preform. When he was finished he explained the services again and the amount of product that was used. He was very patient with me and asked if I had any more questions. Oscar is indeed a professional, and an asset to your company
Alterra did a great job for us. Travis Z, the service pro answered all the questions I had and seemed to do a through job. I normally do this myself, but we decided to try someone else since, our lives seem to just get busier and busier, and that way if we do see the bugs come back, my wife cant blaim me ;-). Plus we can just call up Travis and hell come out and take care of the problem.
Sean C. came out today and he was very respectful and professional. He was very considerate of our situation with little children and dogs. His service in regards to the pests was thorough. Overall I was pleased with the service I received.Robert L.
Mickiela Wiley is such a pleasure when she comes out to do our treatments. She is VERY knowledgeable, and explains why we are seeing certain pests, and treats the home and yard accordingly. I am highly allergic to wasps, and thankfully she noticed 3 wasp nests on the side of our home today, & got rid of them! We have never used a pest control company before, but so far I am happy that we decided to use Alterra Pest Control! ~Angela C.
Alterra Service Pro Micah Wilson recently completed my quarterly service in an outstanding manner. My house faces a greenbelt which is subdivision-maintained but has more pests than normal. Alterra has corrected the problem and maintains the area around my house to control and eliminate the pests entirely. Thanks Micah and Alterra, R. Parker
Casey did a great job. He took the time to explain how Alterra is different from its competitors. He also discussed the products that Alterra uses and their effectiveness for our area.I highly recommend Alterra.
We had a great visit - friendly service. Our Service Pro made sure to turn over the dogs water bowl so they didnt get anything in it. He took the time wipe any spider webs off the kids play areas. Very happy with the service today.
Our Service pro. Matt Sedlock was extremely nice and very efficient even on this freezing, dreary day ! He greeted us with a smile and did a thorough job of removing spider webs, spraying for various insects etc. I am very pleased. Thanks Matt for a job well done!Natalie
We had our quarterly service today by James Powell -- he did a great job! Along with spraying everywhere and removing a big fire ant mound, he thankfully removed some nasty spiders from our garage whod thought they found a home there. So glad those are gone!
George Ronne with Alterra Pest Control treated our home today for pests. He was professional, courteous, and did a thorough job. I was very pleased with the service he provided.
Joel Lockett, My dad, signed us up for it. Steven mata, our service pro was amazing! He did a full walk through of the house. Informed me of what he was going to do. Asked if there were any problem areas and was SO polite. All 5 stars deserved. He is a great asset to your company.
If it had not been for the Service Technician, Alterra would have gotten a 1 star. Our salesman, Mike, came to our door as a door-to-door salesman. We signed up as a new customer for a 1 year contract at $30 per quarterly treatment. The service technician came out on veterans day told me that since I served in the Marine Corps, than he would waive that service fee. He even called Mike to confirm it. The next day they charge my card $50 and I have contacted them multiple times, including Mike, and no one seems to care. The manager basically refuses to get back to me. So after 3 months of refusing to contact me back they perform the 2nd quarterly service and instead of billing me $30 like the contract states, they bill me $107. So needless to say I think they are a bunch of scam artists that do not care about customer satisfaction and I am half tempted.to report them to the Better Business Bureau.
Kenneth Baughman and John Chambers did an amazing job starting our pest control. They were very professional and efficient. I was very impressed with their knowledge and willingness to share information with me by explaining it thoroughly. Thank you!
Chris with Alterra Pest Control was incredibly helpful. He was thorough in spraying for spiders and checking out areas where spiders may be hiding. He was helpful in providing insight and I am glad it is so easy to get assistance from this provider. Thanks Alterra!
I had M. Sedlock as my service Pro, he performed my second pest control on my house and he was very professional on his duties, he did a walk around first and then started applying their products, very carefully. I am happy so far with my Alterra services.Edmundo Guerra
We had a problem with sugar ants between our treatments. Our technician, James Powell, did a thorough treatment in our kitchen and bathroom as well as the exterior of the home. He even wore booties when he came into our home which I appreciate greatly!! - Sam B.
James Powell arrived on time, explained things very thoroughly, and spent over an hour taking care of the inside and outside of our home. The price is right for all the work that is done. Will recommend Alterra to friends and neighbors.
Since using Alterra Pest Control my ant problem has greatly decreased. My service pro Michael Metoyer was very friendly and courteous. He took his time to answer all my questions and I am very satisfied with my service. Melissa J.
Alterra provides wonderful service for us today.Our Service Pro today was James Powell! He did a very impressive job!Thumbs-up!
Joey, Raymon, and Jermain came to my house this morning to help get rid of my WASP problem. They were friendly and helpful. I had a disappointing experience the day before with Alterra, but when I called Brett and spoke with him about my concerns, He called Joey and they took care of me the next day. I am very pleased with how they handled my dissatisfaction the day before.Thank you AlterraK.Festervand
John Black was very professional and courteous. He answered any questions my wife and I had. He did a thorough job and left us feeling better about choosing alterra as our pest control service.
Rico LAre Service Pro James Powell arrived on time under difficult weather conditions. He explained what he was going to do for us that day and he asked if there were anything else we needed for him to do. Mr. Powell took care of all request in timely manner. He was very courteous.
We had to have them come back to complete their quarterly service due to the fact we werent home when they came the first time. Steven Mata was very pleasant, professional, and thorough in completing the job. He even did an added job with some sort of extension to the eves that noone else had done. Would like for him to service us every visit.
Ms Victoria Brown treated our home today and she did an excellent job inspecting and treating the front and backyard as well as the rest of the inside of the house. We are looking forward to seeing you next time! Thank you so much! Oana M.
I was so happy with Alterra service for past 1.5 years and now it is under Terminix. They are horrible. Not even 1% of what Alterra service. Technician literally used hand spray and sprayed on corners of the back front and garage door and while we were waiting he would complete the service...he just drove away..... 5 minutes of hand spray for $95... first they use to do inside and outside, back yard, frond yard , spider webs, snake repellents..... everything.... Terminix sucks!!!!
J Block and D Brown from Alterra Pest Control came out on Saturday and provided an extra treatment on the interior and exterior of my home. They were very professional and knowledgeable. There are two species of widow spider in my area (black and brown widows). They located a black widow on my back patio with two nests. They knocked down the webs/nests and sprayed the area to kill anything remaining. Great job!
We had been using Terminx and although they were very nice, Kenneth Baughman with Alterra Pest Control really made our change worthwhile. He was very professional and took the extra time to explain to us the process and what he found in our yard. Thank you. Debbie and Juan Cano
Joey Gary did an excellent job today. He worked hard to figure out where the ants were coming into the house and we havent seen any additional ants since he left. He went above and beyond to be sure he covered all possible bases. Thanks for a great job Joey!
Morris R. was very friendly. He came to the door and told me what he was going to do, and when he got done he also came to the door and told me what he had done. I moved here 8 months ago with alot of bugs in the yard, and I have very few today. I am happy with Alterra and I gave Morris R a bottle of water because it is 100 degrees today! Thanks Morris R!
This is Dan H. I had Alterra Service Pro TJ Robinson came to do the initial pest control He arrived on time and was courteous. He did a good job! I give him 5 stars!
We just had James Powell out to treat ants in the bathroom sink. He was courteous and explained that he could either use gel or baits, and suggested baits since theyre safer with kids around. He also explained that he put powder in the weep holes to help kill the ants that are coming in. Fast and friendly service!
Received my first pest control this morning. The service guy Jack Burgess came on time and did a very thorough work as we requested. Almost all corners inside and outside were covered. Very impressive.
We just signed up with Alterra and Joshua webb was our service pro on Monday. He was very knowlegable and professional. As he went through the house he was very helpful with explaining everything we needed to know. He took the time to kill the living spiders that he came across along the way. We recently moved to Houston from Los Angeles so alot of these bugs are new to us. If possible we would request Joshua Webb to be our Service pro from here on out. We feel as if he was very honest and helpful to us. I have a 2 year old son that manages to get bit by every bug possible and when we told Josh he took the time to make sure that there wasnt any bugs on my sons mattress and the rest of his room..Thank You! We are very pleased!Johanna D.
Victoria Braun came to our house and performed the pest control service. We got the inside and the out side done.The service was performed in an excellent manner in all respects. We are very pleased with the way the service was delivered.Thanks tons Victoria.
The service is great.But, the best is James Powell. We are happy by his job. We have 7 month here and Alterra pest control make our life easy about pest. Felix Lozada costumer
J. Powell came early but no one at home, so he took care of the front and went and then he came after 5pm and waited till I showed up and Im glad he did rather than re-scheduling and all that. He knows his stuff and willing to go extra mile to serve his client. Well done...
James Powell serviced my house today, hes very courteous and professsional. He help removed spider webs both outside and inside including my garage; also treated my yard and sprayed foundation protection. Thanks James!
Alterra is a fantastic service. If you need them to, theyll always come back for free between services. James Powell was happy to help us out, and extremely helpful he was.
Matt Sedlock is our Service Pro. He just came by on a cold and rainy Friday to do our regular service. He was cheerful and thorough and even killed a spider while he was here. Im not sure I would have been so positive in this weather on the Friday before Christmas. We appreciate him and Alterra.
Review from Devonna Thompson:James Powell was our Service Pro. He was very friendly and courteous. His service was thorough and covered the property well.
Just finished up our second visit with Alterra Pest Control. What a great service. Our service rep was Joey Gary--very professional. Id highly recommend them to anyone needing pest control services.Coby C
7-4-14 Jack Burgess came to treat my house and yard. I was very surprised they were working on a holiday. He was very polite and considerate of my needs and asked questions about what and where the pests were entering the home. He listened to my requests for care when treating the inside of the home as I have small children. It didnt take long to treat the outside of the house, pretty much in and out in less than 20min. There are lots of fire ants that have pretty much taken over the neighborhood, so I am skeptical as to ho effective the treatments will be.7-18-14 Raymon Mata came by after I called about droves of fire ants surrounding the house. He too was very polite and asked what direction the ants were coming from. He treated with spray and granuals and told me that he saw the trail coming from my neighbors yard. It didnt take very long,10-15 min. It seemed that the first treatment didnt phase the ants at all, so Im hoping that this time there will be a significant improvement.
This was our first experience with Alterra Pest Control and we were very satified. Joey G. was very friendly and helpful. He came out on July 12th to spray and I havent seen any bugs since he came. I wish everyone around me would use him.
Dale S. came by our house today to get rid of wasp nests by our front door and some roaches in our house. He did a very thorough job and we were impressed! He even went into our attic and garage which our previous pest control company never did!Rinita Roberts
James R. (reviewer)We had our first treatment with Alterra this morning. Brian H was a total professional! He took care of our problem (wasps...can you say YUCK) without a blink of an eye.If the service continues this well I know we made the right choice by choosing Alterra Pest Control.Give that man a raise!Thank you!
Tammie PThe Service we got was very prompt and thorough and Greg Palmer went the extra mile to help us out with our concerns. He explained things very thoroughly and my husband is a detailed man and really quizzed him and showed him every detail that he wanted taken care of and Greg covered it all. thank you so much!
Casey Bowman was fast, clean, and incredibly polite. Excellent customer service! So glad we made the switch to Alterra; with these prices and customer service, its a no-brainer.
Raymon Marta came by our property to do our first quarterly treatment and was impressed with his efficiency and polite demeanor. He took the time to answer all the questions that I had for him. Cant give 5 stars yet since this was only my first treatment. But overall, very satisfied.
The tech come out and spray the perimeter of the house, not the windows, not the doors, not the frames. His equipment was a light home depot sprayer. It literally covered as much ground as a cheaper water gun. While upset and in shock I asked the tech to spray the frames. Immediately, I knew I was not happy but I hoped for the best. That was until that week insects were swarming into the house because Alterra does not dust the weep holes around the house. And this is how I got spiders and earwigs swarming into my house. ALTERRA IS A POOR INEFFECTIVE TREATMENT INTENEDED TO DECEIVE THE RECIPIENT INTO BELIEVING THEY’RE GETTING AN EXTERMINATION. I had no results from the granules in yard or the spray, never received a return call from any Manager.
Kyle came to our new home in Katy, TX yesterday for his second visit. He was on time, professional, personable and very thorough. We are happy with his service and hope that Kyle will continue to be our service pro.
Today was our first service since the initial service. Our tech today was Steve M. He was very polite and answered any questions I had regarding what he saw while he treated our property/house. I am pleased so far with the service we have received from Alterra.
Awesome customer service!!! Jessica the salesperson explained everything about their services and was very friendly. Madelynn Gallagher was right on time. She explained to me all that she was going to do and she did it. She was very polite and friendly and asked if I had any questions. The questions I did ask she answered them thourougly. I was impressed with both Jessica and Madelynn. I will definitely recommend this company to a friend. Im glad I found a company with exceptional service.Thanks again, Sandra B.
Got an email at 2:30PM Friday scheduling service for Monday AM. Every Quarter before service I have had to jump through hoops to get service scheduled after 4PM as we are not home during the day and can not leave our side and back yard gate unsecured. When we signed up for the service two years ago we were told this would not be a problem. When I called and attempted to reschedule I was told that scheduling was computer generated and there was nothing they could do about it. That being the case, I told the nice lady on the phone to cancel our service. She answered: Fine. I called again today, 27-Feb-2016 and left a voice mail to discontinue our service. I wish there was another way to communicate with them (email) that would provide some accountability. Regrettably, that is an option they do not offer.
James Powell has come twice to my home and every time he has been very courteous and professional, he makes sure that I am satisfied with his services, he is an asset to Alterra and I like to continue been service by him.
I am really impressed with this company. I havent seen a bug in my home for a long time. Matt Sedlock was our service tech today and I was so glad to see how much he puts into his work. I love that he brushed down the spider webs all along the outside of the house. Great Job!
We had Colby Booker and he was very profession and efficient for our first visit! Highly recommend Alterra :) I was even about 10 minutes late outside my 2 hour window and he was patiently waiting by the curb.
Signed up as our daughter recommended them. After the initial appointment, the first appt. no one showed up. I got the fee refunded and stayed with the service. 2nd service went fine no problem. Thought ok it was just a glitch on the 1st appt. Then the 3rd appt. no one showed again but they were happy to take my money from my account. We had slugs coming in the backdoor, not sure what else. It took a week to get ahold of Joey whose ultimate solution was to refund my money and close my account. Now I have wasted 9 months and have to look for another pest control service. Good luck staying in business, Alterra. I wont recommend your company to anyone.
Ive been hearing something scratchy lately - hard to tell if its just squirrels on the roof or if its coming from behind the walls -- EEEK! At my next scheduled Alterra visit, I asked our Service Pro - Chris Paras - if he could take a peek in the attic, not sure if pest control included creepy attic investigation... He came down after a few minutes to let me know he set out some traps and that I can call him in a 1-2 weeks to come back and check them to figure out what it is/what course of treatment may be needed. I really appreciated his calm, dont worry demeanor!
I have surveillance equipment that showed what a good job Trevor Jones did on the outside of my home. I was impressed as I could not make it to the door at the time he was here. Just good to know that the job is being done well even when you are not at home.Richard C
Technician Travis was very professional and seemed to be very conscientious and thorough. We saw an ant trail inside about a week after the initial treatment and it was difficult to contact Alterra to get them back out. Our phone calls went to voice mails that were unanswered.
Yesterday was our best service to day. James Powell was very knowledgeable and informative of the Pest Control process. He was very efficient and did a great job.
James Powell always does a great job at our house. I identify problem areas such as fire ants, and he takes care of them even if Im not at home during the service. Thanks! KKGunderson
Been contracted with alterra for 2yr now love them always do an awesome job and tech are always so helpful with info or methods! Matt Sedlock was my tech and he was very respectful and informative he went out of his way to help make sure all areas got treated! very grateful for their ongoing awesome service!!!Diego Ojeda & family!!
Chris, our service pro, handled the treatment of our home professionally and quickly and made sure that we had no areas of concern that needed to be addressed. He was courteous and pleasant to work with.
This company is great! Bill and Joey came to our home last time. They were very polite and they took the time to listen to our concerns even though it was late and treated accordingly. They worked efficiently. I highly recommend this company to everyone.
David Fernandez did a great job at our home in Katy. We have really been happy with Alterras service and the people they have working for them!!
Shawn Ortiz was very professional, knowledgeable, and friendly. He answered my all my questions and gave me recommendations to help prevent pests from invading my home and property. So far I have been extremely pleased with S. Ortiz and Alterra.
We tried several pest control companies then never changed after choosing Alterra. James Powell is the service pro for todays treatment with a great performance.
I liked the courteous service and attention to details the individuals provide whenever they come to provide service.I am impressed how well mannered John Block was when he came to our home today to let us know how and what he was going to do for pest control.I highly recommend this company.
Casey did our quarterly Alterra service yesterday and was friendly,courteous and professional as well as promptly responding to my request to treat a large ant bed at the back of our yard and taking the time to let me know that another bed was found near the pump for our pond.
I am very pleased with the service I received from Alterra Pest Control. My Service Pro C. Neverson did a very professional job, was courteous and I was very comfortable having him in my home.
Oscar Brown was friendly, courteous, thorough and explained the process completely. I am requesting that Alterra continues to send Oscar to my home. Today was my first treatment. Thank you, Oscar - Janice J.
Always good service from this group. My house and yard remain bug free, and Micah, the service rep, is courteous and professional - always making sure I am happy before he leaves. Seems to be a good service at a fair price.
Today, James Powell serviced my front and back yard for pests control, despite the ongoing harsh weather conditions in Houston. He did a thorough inspection and pest treatment exceeding my expectations. Thanks, James!
I rarely review anything but after the service Joey and Malik gave on Septermber 22, 2015, I am compelled to shout WOW! THESE GUYS ARE SUPER!!!!!. I have been an Alterra client for over a year. These two gentlemen (I use that word specifically) performed the best service we have ever received. Please send them to us each quarter - we want to adopt them!
Matt Sedlock was thorough and courteous. He was friendly and professional and he went the extra mile by wiping outside windows edges before applying pest control and leaving sticky paper inside the garage door opening to catch spiders when they try to crawl in.
1. Where is your phone number listing?2. Your sales person who happens to be a man just came to my door & was VERY offensive!a. He is unaware of the dangers of women home alone opening doors for strangers. We are advised not to do so so I did not & spoke with him through the window of my door.b. He was very put-off by this & was arrogant as evidenced by saying, Well, if its not worth your time to even open the door.c. I could not think of the name of my current pest control company & he asked if my husband handled it? What? This stereotype infuriates me as I HANDLE ALL OF OUR BUSINESS AFFAIRS IN MY HOUSEHOLD WHILE WORKING!! He needs to leave the big male ego at home!3. No solicitation is allowed in our community, it is clearly posted.4. He could have offered to leave a card or at least say the name of your company, he did neither. I read the name on his uniformed shirt, he is a horrible billboard for your company!5. I know where to look if I become dissatisfied with my present service, except you do not list your number & due to his horrible representation, I will not be calling your company!! All of us work in customer service & if his rudeness is any reflection of the type of your service that is offered, no thanks!
Greg Palmer came over to my house on time and took care of outside and inside in 45 minutes. He took the time to explain to me all the precautions he was taking and what to expect to see in the next 30 days. Great job, great guy!
I havent had any more cockroaches in or around my house since I switched to Alterra from another major pest control company. Ive been very pleased. I like that they are controlling pests around my house, not just inside. K Stubblefield keeps us pest free.
I have just started with Altera and the people have been very nice and professional. M. Gallagher came today (on time) and sprayed the inside and outside of my house. There is no odor and everything is pet friendly. It definitley beats anything I have used in the past.
This was my first time having this treatment done to my home, and I had lots of questions. The Service Pro Evan Crowley was dressed professional, courteous and available to answer all my questions and explain all my concerns clearly, to the point I knew I had made the right choice to choose Alterra.
Evan Crowley was excellent. He was very informative, pleasant, efficient and answered all of my questions. We hope to have him service our home again.Terry and Robyn B.
So today we had a wonderful experience with our Service Pro! He went above and beyond the call today! He took his time and even did a few things that previous pros did not do. I was very impressed with this one and will be requesting him more often! Thank you Miracle Broussard!!! YOU DID AN EXCELLENT JOB!!
Awesome service. Technician Madelynn Gallagher showed up on time. Service was thorough and professional. Price is fairly competitive. Both the sales guy Cameron and the technician Madelynn were nice and friendly. Will definitely recommend them to my friends.
The Alterra Service tech arrived on time, sprayed the exterior and the downstairs interior in a very professional manner. He even stopped to answer the questions my 5 year old son posed about what he was doing.
Thanks Brian N. Great service. Brian did incredible work. What I appreciate very much, he was accurate, explain everything what he was doing and why.He listened what problems we have, gave clear instructions.I strongly recommend this company.
Casey provided FANTASTIC service to our home back in January. Casey is very personable and professional. Plus we LOVE the service Alterra Pest Control provides its cusomers.
Chris Paras did a great job for us today. He was prompt, courteous and professional. Im glad that he is a part of your team. Thanks for the great service!
James Powell is a friendly & professional guy. He did a great job at thoroughly treating our lawn & cleaning the eaves. Thanks!
From Herbert B. :Jack Burgess serviced us today and we were very impressed. He was thorough, explained everything and was professional and polite. We were completely satisfied.
John Block and Trevor Hicks serviced my quarterly pest control appointment yesterday. They were courteous, professional and met all of my concerns regarding insect problems around my home.
Total reviews rating 4.7
199 Reviews for Alterra Pest Control 2023:
Review №1
2012-07-21My first experience with Alterra Pest Control was a very pleasant one. I wasnt home to meet Evan the first time he came out but on his second trip to service the inside he was very professional and kind. The service all around was wonderful. I also had an equally wonderful experience on my next visit. Joey Gary, was also very professional and my 2 yr old seemed to think he was great. My overall experience has been wonderful with both service techs. Thank you for service well done.
Review №2
2015-07-10We just had a visit from Alterra doing a promotional free service, and we signed up to be customers under a new 1 year contract. Oscar Brown was our Service Pro today and he was amazing. Very helpful, informative and did a thorough job in spraying the house. We also have a dog that he was very nice to, and also did a good job informing us of what was pet friendly, and how long we needed to wait before letting the dog back into the yard. I would highly recommend Oscar! Thanks for the great visit today.
Review №3
2015-05-23We had our first treatment with Alterra today. Our Service Pro, Oscar Brown, was fantastic! He cleared all of the hard to reach wasp and hornet nests out and thoroughly covered our yard and home. He even told us where we can make changes to help keep spiders from entering from other properties near ours. Very impressed with his work and professionalism.
Review №4
2015-08-17First experience with Alterra, was very pleased with the service. Our service pro, Oscar Brown, was fantastic. Great service, he had a very positive attitude, was even joking around with us in between his treatments. Great with our dog as well. Oscar did a good job explaining everything and offering us his recommendations. Very pleased so far.
Review №5
2014-12-10Today, my Alterra representative visited my house to deal with an issue of something eating our hybiscuses. James Powell was so thorough, communicative and respectful. He went above and beyond to make sure that the service was correct and gave me several places to watch in my yard going forward. I am totally impressed with his service and representation of Alterra that I predict great things in this mans future.
Review №6
2014-11-04I have used Alterra for a few years now and had exceptional service from John Block today. He had to come finish my backyard since I forgot to put my dogs inside a few days ago. He was very friendly and helpful. I also have an issue with a mouse that he offered to help us with. He offered to set the trap then I could call him and he could come remove it so I wouldnt have to deal with it at all. I would highly recommend him to my friends and family.
Review №7
2014-12-16We have used Alterra for about a year now, and they are always ontime and very good!!!!Today was probably our best service yet, our service pro was James Powell.He was very helpful and went over and above to make sure we were taken care of!He spent time to talk we us about treatments and what we could expect, very helpful.
Review №8
2015-09-10Just had our quarterly treatment by Alterra Pest Control on 09-09-2015. Our service technician was Trevor Jones who was very polite and efficient. Provided great service both outside and inside the house (including the garage) and was very professional and courteous. I would definitely recommend this company if you ever need a good pest control service provider.
Review №9
2014-06-16This is our first time using Alterra, and so far we are very satisfied. :) Our tech Casey was very professional, polite and informative. She was thorough, and made sure I understood the company policies on call backs if any situation arises with ants or wasps. We are really impressed with the services and professionalism.ThanksCorrie Hyman
Review №10
2015-03-11James Powell was our service pro today and he did an excellent job. He took time to explain the problems he saw in my backyard and what he actually applied to resolve those issues. He was very courteous and professional. He is a very good asset to Alterra.