Kerbside pickup
Yes
American Freight Furniture, Mattress, Appliance in North Richland Hills
Categories
Location on the map
North Richland Hills, Tarrant County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 817-788-4600
Site: https://www.americanfreight.com/...
Site: https://www.americanfreight.com/...
Opening hours
- Monday:12–8PM
- Tuesday:12–8PM
- Wednesday:12–8PM
- Thursday:12–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
American Freight Furniture, Mattress, Appliance in other cities:
Comments (199)
Sonia is the best. She is the reason we bought furniture here. Fantastic customer service and extremely helpful.
What a great place to shop. The customer service is exceptional. Chandra was so helpful and patient with me while I changed my mind over and over...lol. Thank you for making my experience a great one!
I just bought a large freezer with the help of Sonia and Chandra. They were so helpful in me getting exactly what I needed. Thank you both so much! I will definitely come here for any appliance in the future.
Husband and I purchased an amazing couch set today, and Chandra was the biggest help ever. She is the heart and soul of this store, and she really was super informative and helpful.
Check this place out before making your final choice on furniture...They have clean almost new furnitures asembled for you.Chandra and mike is very helpful as well.But guys price is really really good. ITS NOT CHEAP PRICE. its a great grrat price .GIVE IT A CHECK . ITS WORTH IT.
Really Great experience! Sonia Pena, gave me absolute top drawer service. It was a pleasure doing business there. I will definitely be back thank you Sonia and the rest.
Wesley was a great help, handled my furniture with care, and Sonia was just amazing all around. Both are the perfect duo.😃
I went to this location to purchase a washer and dryer and waited over 30 minutes before I ended leaving due to a prior engagement. They need more people assisting customers. We were waiting to speak to one person to purchase an item.
Great customer service. We were shopping for lamps at At Home and they were way TOO EXPENSIVE. We just decided to wander into this store and found a much better deal.
Our original mattress was delayed in short notice so we needed something ASAP! Sonya was great with helping us did the mattress to take home the same day.
Walked in to look at side tables and noone approached us. There was one lady on the phone the other was sleeping on one of the sofas. Not teying to sell anything. My husband and I walked around for a good ten minutes before qe just walked out. They were not trying to sell anything.
Purchased a washer today with the help of Chandra. She was very knowledgeable!!! Highly recommend this location and salesperson. Will be back
I had a very pleasant experience but ms Chandra at store 148 was super fantastic I got everything I wanted plus plus
If I could give a negative 200 stars I would. Unprofessional, rude, shouting across the store. Completely unhelpful, lazy rude sales women. Crazy. Talk about running you out of the store as she yells across the store to another sales person. They had a small child there as they worked. Dont waste your time here. Go somewhere that will help you, be courteous and wants to sale.
All in all it was a fine experience. They were all friendly and nice. Just took alot longer than expected goes them to find my couch that the website said they have in stock. Finally found it and very helpful the rest of the way. Wpuld purchase here again
I had a poor experience with Henri at American Freight Furniture in Allen,TX. I was so upset and had such a bitter taste in my mouth for this furniture store. But then I spoke with Shandra in North Richland Hills and she was so amazing and so helpful I almost cried. I will only ever work with her in the future if I decide to use this furniture store again. Thank you so so much for your kindness and support, Shandra. You are a much needed asset at American Freight. 🙌
Sonia was fantastic! Helped us with everything we needed and got us a great deal! Thank you so much!
Great prices, amazing customer service. Chandra was extremely helpful, knowledgeable and professional. Store has a wonderful selection and Chandra helped me through my whole experience. Definitely recommend would recommend American Freight
Great Customer Service. Sonia and Mike were patient with me as it took me an hour to find a mattress soft enough for me to sleep on and helped mlme pick out the perfect trundle bed for my children. Helped me the entire way no questions asked about my crazy way of picking a mattress. 10/10 recommend!!!!
I would definitely recommend this place if your looking for new furniture!!! Bought new bedroom set last week and I love it. Sonia was such a big help. She went above and beyond helping me out. She definitely knows how to help get you the right furniture to make you happy
My husband purchased a living room set for our anniversary. The delivery was smooth and the guys (Chris) were very professional. We would recommend American Freight for all your furniture needs. The staff was courteous and kind.
I had a great experience shopping for and purchasing a sofa set with American freight! I was looking for a specific set and Mike really helped me when two different stores had the opposite piece I needed and Chandra helped me inside with the paperwork and process. Fast and great prices you can’t beat!
The Best Customer service I have received in along time hands down the best team. I did a online order they did not have what I needed (Shree) from the Grand Prairie location called me to come in and choose another one. When my second choice was delivered to my house The size of the couch could not fit through my door. The delivery guys Mike and Chris hands down the best guys and so helpful with me told me to head over to North Richland hills to pick out a third choice. When in to the North Rich land hills location and Chandra and Sonia walk me through the process of getting a sofa that could fit through my door. Hands down the best team ever me and my daughter will enjoy our new sofa and I will be going back soon for new bed room set!!! Thanks for the great experience
The team at the N Richland Hills store were great to work with. Sonia the Manager along with Micheal and Tye helped us thru the process of purchasing a refrigerator to getting it delivered and setup in our home in one afternoon. They all were customer friendly, knowledgeable and patient though there were computer/ technical issues at the store and challenges removing the old unit and bringing the new unit in our home due to a tight door opening and an awkwardly angled pathway to our Kitchen, when it comes to moving large objects in or out of our home. Micheal and Tye showed great patients and teamwork in maneuvering the new unit into place safely, without a scratch . Thank you all for a job “Well Done.”
Terrible service. I will never be back . Aziz is a crook. He sammed my husband and I . He took $400.00 from us when the agreement was no payments for 60 days. I made another review on here but guess they removed it.
When I went to look at furniture the staff was very friendly and helpful. Sonia us very knowledgeable and helped to get the item I needed.
I would like to say thank you to Sonia for helping me with my purchases that I have made with you I am very satisfied with them and I will definitely be coming back I would recommend anyone and everyone to go to this store and ask for sonia she is a wonderful and an amazing person.... Thank you for your help
This is my second time purchasing furniture from American Freight Furniture. Sonya and Chandra is the BEST I GIVE THE 5 STARS AND E FOR EXCELLENT.
Great experience on purchase and dishwasher quality. Thank you.
Ross the manager at the Grand Prairie store took very good care of me. Before he left he made sure I had everything and whatever I didnt have he reassured me that everything will be handle as soon as possible. He was also not suppose to be driving but he stepped in for an employee who was out. He is the most humble and sweetest person you could ever encounter. I hope you guys consider giving him a raise because he most definitely need on. Great Job Ross!!!!!!
Bought a dresser and the manager was cool and gave a nice discount. Came back to pick it up (within the hour) and it was broken underneath. The manager tried to lie to me about it and then bribe me with free stuff (the whole time he knew it was broken). Told him no and got my money back. No good management. Also, the place was POORLY organized. Located in a shopping center that is closing down.
Both ladies were very nice and helpful I was wanted a sectional and it was out but they look it up and told me they had a couple coming in and I was so happy they are going to call me when it comes in!!!! Thanks ladies
Kyle was very friendly, professional, and helpful. I was greeted as soon as I walked in and he helped me get exactly what I was looking for at a great price! If you are looking for stylish reasonably priced furniture this is the place to go! I’ll definitely be back for other things soon.
I had furniture delivered to my home today. Let me tell you Chris and Cam did a awesome job. Very well mannered and respectful. All around nice gentlemen.Keep up the good work guys.😉🙂
Friendly salespeople! Prices are reasonable b/c they buy direct from manufacturers- cut out middle manUnlike Havertys or similar stores
I’m still waiting on replacement they never have anything in stock it’s been going on 2 years , just now getting my furniture it’s been 2 in half years I had to go to Fort Worth location to get help Richard was the best over there in Fort Worth I will never go back to that location again
I went to American Freight and Sonia was very knowledgeable about her products. I bought a sofa and loveseat with a 5 year protection she really sold me on that. She is a very good salesperson nice and pleasant,
EDIT: We were NEVER made whole for this. Despite countless calls back and forth with customer service and Chandra. I’m assuming they were just waiting for us to give up. $400 may not be much to some but we are not wealthy people and that $400 is something that it hurt very much to lose and never be recompensated for.BEWARE OF THIS LOCATION!!! Chandra (store manager) is either completely incompetent or attempting to scam customers. My husband and I purchased a bed for our daughter 7/17. From the beginning we got a weird feeling, but we desperately needed to get our daughter a new bed so we ignored warning signs and went through with the purchase. Our total was $399 for a bed frame, headboard, and mattress. When it came time to pay Chandra said the total would be over $800. When we said that didn’t sound right she stated “well the extra $400 must be the taxes”. This set off a huge red flag as obviously the taxes wouldn’t cost the same as or more than the total. When we challenged her on it she said “oh whoops! There was another bed on there that’s why!” At this point my husband was ready to leave without paying for the bed and trying to find something somewhere else and I wish we had. We got home, put it together, and after our daughter lying on it for less than two hours the boards holding the mattress snapped and the bed was completely unusable. We called customer service on 7/18 and we were put back in to contact with Chandra who stated we would be issued a refund if we brought the bed back that day. We ended up having a family emergency so my husband called Chandra back and asked if we could bring the bed back the next day. She stated that we actually didn’t need to bring the bed back at all and she only told us we did so she could try and sell us another bed. She said she would go ahead and process the refund and we would get an email with a receipt for the refund. She told us the refund would be in our account within 12-15 business days. We never got that email and kept a close eye on our bank for almost a month. Today 8/14 we still have not received a refund. When we contacted customer service again we were told that the refund had been issued to a PREPAID CARD! We do not now nor have we ever used a prepaid card. We used our bank debit card to purchase and that’s the same card we were told the refund would be issued to. Upon speaking with Chandra after finding this out she talked in circles and wouldn’t give us a straight answer. She seemed to be trying to explain the situation away but it made absolutely no sense. She told us we could give her our card number and we could get the refund within 15 more days or get a corporate check issued and it would take 30 days. At this time Brooke from customer service was calling us back and when we answered we relayed everything that Chandra said, stating we would like to get a corporate check because we do not trust Chandra enough to give her our card information and asked if there was any way we could get our card information completely removed from the system so she was not able to access it. Brooke stated that a corporate check would take 7-15 days and was shocked that Chandra would say 30 and about some of the things she told us that did not at all match up with what customer service told us.If I could give Brooke and customer service a rating it would be 5+ stars they have been incredibly helpful.If I could give Chandra and this location 0 stars I would. I have never been through something like this, especially with an otherwise reputable company.Please be careful when working with Chandra. I cannot confirm any of this was on purpose but it was all very sketchy and I don’t want any other families to be put in the situation we have been.
Had an issue with my sectional after only one month and the store couldn’t have been more helpful to help me resolve my issues
So ,I bought a dishwasher from Kyle who is a sales associate at American freight. I have to say it was the absolute best dishwasher shopping experience I have ever had. Kyle made it so easy , stress free and completely hassle free. I highly recommend this store and Kyle to everyone. It is an experience you arent soon to forget. Thank you Kyle we love our dishwasher.....
Just got home from the North Richland Hills location after purchasing a new mattress. The store was organized, and we were greeted at the door by Kyle who asked us what we were looking for and didnt pressure us about anything else after we told him we were just looking. The financing was quick, and Kyle was fun to talk with. Overall one of the better experiences Ive had in a sales driven business.
My first time in here. Got exactly what I needed and the lady was super sweet.
Nice place! They have some good pieces at a good price. Im moving in a little over a month and needing multiple pieces of furniture, but nowhere to place them until I move. I stopped by and talked to 2 of the employees. They told me they at this time can hold with deposit for two weeks, also the delivery is a flat rate of $89(?) I assume per truck but its multiple pieces that you can fit so thats helpful info! Its same day or nearly same day delivery so all of that info helps out a lot. I really hope they get the cute sofa in stock when I come back in a couple of weeks! Price convenience and good looking furniture I hope I can get that couch.
Located this store on Google while looking for some good deals & we found Kyle!! This store has EVERYTHING & he was so helpful & friendly! He helped us get a great deal, & was very honest & upfront! Kyle goes above & beyond which is so nice to see in the times where ir seems no one cares about customer service anymore! I wish I could give him 10 stars instead of 5! If I need anything else I will come right back and work with Kyle!
Found my Favorite Couch I’ve been looking for, also great customer service with the help of Chandra! 👍🏿
This location had everything we needed. Chandra was super helpful.Im enjoying my furniture so far and we pretty much furnished our whole apartment with them.
I came in today with my best friend Alisa to get a mattress. We were assisted by a great gentleman by the named of Kyle. He is very helpful and informative about all of our questions. I would definitely recommend coming in to this location to get your furniture that you need for your home!
I would HIGHLY recommend this store if youre looking for affordable furniture and appliances!They also have delivery, might I add the delivery team was fantastic! Very respectful, very knowledgeable and all around great guys! I think their names were Chris and Cam, I will be returning !
Kyle was awesome!I came in the store knowing what I needed and he helped me tremendously. Really appreciated his help after a long days work. I will definitely be back and tell all my friends to visit this wonderful store.
IT WAS MY FIRST TIME SHOPPING WITH THIS COMPANY, AND THE CLERK SONIA HELPED ME VERY PATIENTLY.
Had a great experience... they had exactly what we wanted and the staff was very friendly... thanx American Freight...
Love this store the company as a whole great furniture easy to get approved for financing
Recently was in need of some furniture for my new apartment and came across American Freight, when I arrived I was greeted by an employee named Ricky. He was polite and very helpful. He showed me what he had on hand that fit my needs and I was able to get what I needed in no time. I will definitely return in the future and look for Ricky if I need help.
The store is great, I went looking for a couch in all the other stores and finally found it in this store and the sales guy which by the way his name is joe was really great helping me out he made all his time helping find this couch he went looking around the whole store and hey other store until he found it which I and so happy the the way. He was awesome and great and hard-working man I am so happy that I have a beautiful couch all due to him he’s great if you ever want to go to the store and make sure you find Joe and let him help you out.Thank you
Went into this store after researching online to pick up a stove and refrigerator for one of my rental properties. I was greeted by a gentleman named Kyle who was extremely courteous but he advised that his store did not have any appliances in stock. He gave me directions to a different American Freight store location that did have some appliances in stock. Overall, the store was organized and the staff was great. It is a shame I wasnt able to get my appliances at this location.
Chandra and Tyi were extremely helpful and made our purchasing experience so smooth. When we left the store we felt valued and satisfied. I would highly recommend this location and we will be back!!
Wonderful shopping experience! Kyle sold me my bed set and assured me I would receive it the same day I purchased. An hour later and the delivery crew is at my door! They installed my bed set very quickly and they wore proper PPE equipment:) Which is a HUGE deal due to Covid. And I was completely satisfied. This establishment really knows how to keep things professional and proper. I highly recommend this place to my fellow Texans.
Today I received a deliver from Darryl and mike they where great they made sure they connected ever thing one of the plunges where wrong that’s was order in they went over in beyond to insure that before they left that ever thing was working correctly thanks again Darryl any mike
GREAT SERVICE! I walked in and was greeted kindly by shandra who was able to help me purchase a washer and dryer with no hassle and got me a delivery date set up 3 days away :) this is a great store and great people
Kyle was so helpful in helping me find a new mattress! He ensured that I was getting the best deal and that I got everything I needed. He even explained everything in great detail so that I knew exactly what I was getting into!
Chris the delivery guy really saved the sale! I was delivered 3 faulty couches 3 different times and on the last time Chris drove out another store location and assembled the couch himself before putting it on the truck and then delivered it to me! I really appreciate him for that!👊🏾💯
Chandra Mann was the salesperson, very friendly, good at what she does. The store looks good, the price of the item I bought was nice and low.
Chandra was the perfect example of good customer service she helped with the problems I was having, she was very patient and nice at the same time working to ensure I got what I needed thank you for everything.
Amazing customer service!!! Will definitely be returning. Ross and Chandra the assistant manager and the warehouse manager were very helpful and went above and beyond to ensure the best customer service thank you all!!!
I was assisted by a guy named Ross, and all i can say is i thank god for him and his team! He went above and beyond for me and i will forever appreciate him. If i could give 10 stars i would!!
Joe hooked us up with a deal! Same day delivery and best price in the area. North Texas Closeout Furniture down the road couldnt give us near the price and the salesman was nothing but rude right when we walked in. You can get better quality, for a better price, and get it delivered at an earlier date here at American Freight. Thank you Joe!
Amazing service will definitely come again soon ! :)
They made the whole buying process super easy and fast! Great furniture with low prices, so excited to have our new rocker recliner!
Me and my wife had Kyle he was great he listened to our questions and helped us find the best furniture that we needed for our new apartment as well as a comfy bed and a new carpet. I want to say thank you Kyle and dont worry man the receeding hairline is cool now a days thanks to guys like Bruce Willis and Jason Statham.
Great store and workers, very helpful and patient with the entire process. Awesome customer service. Ill definitely return again.Chandra
Kyle was super awesome and very helpful! He displayed the most incredible customer service and I wasn’t expecting to get my furniture today but I am and that’s all because of him! I appreciate his help so much!
Chandra was more than helpful and got us hooked up with a nightstand for our bedroom! I definitely recommend going through her for any of your furniture needs!
My experience at American Freight in Houston, store184 was awesome !!!Tabatha, the General Mgr was so very helpful. The store personnel are very nice. American Freight store 184 has a great selection of quality furniture at a reasonable price. I would suggest highly you visit them.
Bought a new stove and dishwasher. Spent over $600.00for the dishwasher. and it doesnt even work. Waiting to get a call back bout having a tech to come out. We will see if they call. Its already been 3 days. Not happy
This place is great Kyle was so much help went above and beyond. Great customer service. Great communication cared for each customer. Will definitely come back again!
The new manager worked with me from start to finish! He informed me of every scenario that I could possibly run into so that I could save as much money as possible. He was very encouraging when I was applying for financing and I was actually approved! Hes a great addition to the Texas store. Thank you for all your help! I cant wait to get my furniture in my new apartment.
Kyle was awesome! Help me find what I was looking for in 10 minutes! The sectional he showed me was so comfortable. Perfect for my kids and I! 5/5! Definitely recommend.
Furnitures looked great and great service by Chandra.
Great customer service! Easy peasy, ordered online and they loaded it up and I was on my way. Great prices too, I couldnt beat it anywhere else. Come here first!
Were looking to buy a home and furnish our whole house. Kyle was the best he was patient and very helpful... I would definitely recommend this store to friends and family
I purchased a bed set and was a bit skeptical about the delivery only because the delivery i received on a purchase i made over a year ago wasnt all too good, but i noticed they now have a NEW delivery crew...(not surprised because the last one was awfully complicated) So i gives them the benefit of the doubt and man was i impressed! These guys handled the job very professionally and safely without tearing anything up!! They EVEN gave me a business card just incase i need to move in the future:) I recommend shopping here if your looking for the best all round experience from the beginning of your purchase to the time your delivery is completed :)
The staff really worked with me to get the bed room set that I wanted. The were great with the pricing. The staff was friendly and understanding.
My wife and I went to 3 locations today. The first location the lady was extremely rude, we didn’t even walk more then 10 ft through the door l. The second location, same situation, except we decided to deal with it since we needed a table. The lady at the counter was VERY rude and was horrible to get and answers out of her, she didn’t answer any of our questions and was not helpful whatsoever, made us feel very unwelcome to be in the store. The third location we went to thinking it has to be better, we drove 30 minutes since the website said this table was in stock at this location to be informed that NOTHING on the website is right inventory wise. We definitely would not recommend this place to shop at, and we for sure won’t be back
Sonya was a great help she found us exactly what we needed and very polite and professional...we will definitely be back to shop with her.
I now know why this store is always completely empty. I went in a couple weeks ago to look for a couch and actually ended up liking one I saw but was not ready to purchase yet (our house was not ready at the time). Came back on 4/30 to purchase the couch and love seat set, brought it home and now it is too big for our living room. Called to see what we could do since I like the couch but unfortunately it is too big and am getting run around from everyone. Spoke originally with Spencer (sold us the furniture) who was unable to give me an exact answer on what we can do. First says they cant do anything since all sales are final, then well since you dont have your receipt in front of you, we cant do the refund then, well you have already had the couch for 48 hours, after 48 hours there is nothing we can do. Meanwhile it has not been 48 hours yet. My husband calls and is told after 24 hours there is nothing they can do. Which is it? 24 or 48 hours? Long story short, they are shady and I wouldnt do business with them. Sad thing is that we just purchased a brand new house that we need to furnish but we will be going elsewhere! We were planning on getting our kids beds and dressers from there but would rather pay more and go elsewhere. Now I am stuck with a couch that doesnt fit in our living room when I could have went to Nebraska Furniture Mart and spent less money with better quality and not had to deal with these people.
The delivery guys were great!! they worked very hard to make sure i received all of my furniture & that everything was fine before they left.
Kyle was exceptional! Super friendly and helpful and was able to spot out exactly what I wanted through a few simple words! I would definitely recommend visiting American Freight in North Richland and ask for Kyle!
This store had a good selection of items and it wasnt busy for a Saturday afternoon. Chandra was very helpful with our needs for a dresser.
I am furious!!! I was suppose to get my furniture delivered Saturday but I understood maybe they couldn’t come because it rained. I didn’t receive a call or anything ... Here it is Sunday I called at 1pm today because I didn’t hear anything and they told me they were out doing deliveries they would be here at 530 pm here it is 8:21 pm and no one has even called to say they weren’t coming I’ve been sitting at home waiting and I had so much to do today .... poor communication and customer service I’m beyond pissed😡
Awesome customer service. Kyle was able to help us find furniture we were happy with at a fast delivery time frame.
I purchased a house full of furniture and the beds were not good quality at all. The king size bed had a crack in one of the rails and it was Not a good quality bed at all. I just purchased Saturday, received yesterday and attempted to put bed together today all to find one of the rails with a crack so it’s not staying together at all. Very disappointed. I’ll be going to find me another bed elsewhere since all sales are final. Don’t think i will ever shop here again or refer anyone. Then on top of that, we ordered basically a whole house of furniture and have to put EVERY piece together. I figured something would have been done when delivered. She told us we would have to assemble but i didn’t think everything. everything was dumped in the living room and we had to pay extra for the delivery driver to just take one box upstairs. The delivery consisted of literally a delivery. I wish I would have followed my first mind and went to Ashley Home Store. I guess that’s what you get when being cheap. $4000 worth of junk is what I got. Not happy at all!
Their website is useless. I chose the store I want to shop in and then when I do a search and chose something they direct me to a store in a different state. Can chose other companies whose websites are better and less frustrating to use
Chris the delivery guy was a very hard worker and an all around great person! he was down to earth and made my family’s experience with this store so much better!
Pretty good service, do your price research online before and know what you want when you show up. Overall experience was okayish.I looked online for a mattress and priced 3-4 online that i wanted to try out. they showed me them and explained that the price online was the per piece price. meaning the mattress only, the base was a separate price. i didnt like any of the 3 i looked at but i found one i liked that i didnt price online before. he said the price was $700 just the mattress and i didnt look online at the price to double check, but after we got home i wanted to see more info on it and found out it was only $400. So i feel like i got pushed around a bit just because i didnt already know the price beforehand. Overall they were nice at explaining the different beds and meanings on the walls etc but the pricing you really have to double check on before just taking it home.Great mattress by the way, Its a Jamison Elite Plus Queen. was already bagged and ready to go, even loaded it for me. Just really wish they would honor what their online site prices at instead of whatever poster is on the wall at the store. Feel like they are taking advantage of people in that realm.
My wife and I furnished our kids bedrooms, and ours. We worked with Andrea, and she was great to work with. Very professional, personable and a delight. We couldnt be any happier with our decision to visit American Freight Furnature. Their prices were far better than most stores we went to. We will definitely be back to furnish our living room once we find a house.Afternote: DO NOT finance using American Finance! If you do, make sure to read everything! You will pay a minimum of 56% interest and label it as rental and administrative fees. If you cant afford to buy, buy used!Changing my 5 stars to two because the customer service in store was good. Their credit terms is what killed the 5 star review. Shame on me for overlooking this insane practice!
Cam and Chris Did an outstanding job of putting in my stove and helping me put the old one outside. They have excellent customer service in a very courteous.
I had agood experience with the tall guy name kyle he the best we did the high five very nice kind.... he made me laugh bout the ball spot in his head.... he really made my day best employee
I love the service here, employees are very polite and friendly… quick approval too… got approved for 3500 in less than a minute…
Great experience. No high pressure sales. Cesar is wonderful. He listened and was very patient, even though I kept him waiting hours cause I couldnt make up mind. He is very knowledgeable about the products and works with you to find something you want. I would definitely shop here again.
Chandra and Ross was fantastic. The customer service was outstanding. I highly recommend this store compared to others.
Joe was very helpful - i bought 2 sets of mattresses and i was happy when i left. My mom is looking for a couch so i will bring her today. Thanks Joe and Kyle!!!
Just wanted to take the time to say that Chris and Ty were our delivery guys. They were fast and careful with our appliances.
Kyle provided EXCELLENT customer service today. We are SO thankful that we called and stopped in the store. Best customer service I have received in a long time!!!!!
Came looking for bedroom furniture for my daughter. Chantries was very helpful and attentive . I recommend all your needs here.
Always a great, easy buying experience here, love the employees. Chandra helped me out as soon as I walked in the door, and got me exactly what I was looking for
I bought a queen size headboard and footboard. Very dissatisfied with this bed. Very easy to put together until one of the three thin slacks would fit in between the rails. Anyways, I guess you get what you pay for. I will never purchase anything from American Freight again, nor recommend to friends or family.
I went to American Frieght today and was assisted by Shawnah. She was very knowledgeable and helpful. She assisted me and two other customers. She is what you call a multi-tasker with excellent customer service.....
My daughter and I had a wonderful experience today buying her bedroom furniture for her college house. Anthony was extremely friendly and knowledgeable! We were able to purchase her bed and furniture here and have it shipped from the Waco store to her house near the Baylor University campus. The prices were fantastic and they have a lot of inventory.
Go see Sonia, she is great!!
Great furniture for low prices. Kyle helped me find a king bed and is very knowledgeable about mattresses. Easy to do business here. Definitely recommend!
Horrible is not enough to described it. Today is been 2 weeks since my purchase. Purchased a sectional ottoman and a side table. After the transaction went through hey told me that they didnt had the ottoman available. But not to worry because there was going to be only one delivery charge. My sectional was supposed to be delivered the same day 3/9. It arrived on 3/11. But not the ottoman. Contacted the store and the same person that sold me the furniture apologized and said the ottoman was unavailable at his store and not to worry because I wouldnt have to pay delivery charges as it was their fault. That he was going to order it from another store in Grand Prairie. Then I received a voicemail stating that my ottoman was going to be delivered on Thursday 3/14. Nothing arrived. On 3/16 I contacted the store to find out what happened. They said the Grand Prairie store didnt have it either. But not to worry as they could send it from a store in Fort Worth closest to my house. On 3/ 19 not having heard anything and after paying off the whole purchase which I was robbed and lied to about the financing option as well. I contacted the furniture store again and they told me that they havent delivered my ottoman because there was another delivery charge of $75. I told them that that wasnt what I was told. I even have a voicemail saying wasnt. Going to be double charged. So I asked them to refund me for the ottoman and the sales taxes that even when their promotion was that I wasnt going to get charged sales taxes and no interest if pay off before 101 days. But they did. I asked them kindly to start the refund process and explain to them how their finaning service never honor what they had on promotion and overcharged me for $175 over the price because of sales taxes. I told them I wanted back the $299 for the ottoman and the sales taxes they charged me for it as well. On 3/20 not a word from this people yet. I called again and asked for the status of my refund. The salesman said I just completed the process. I said good because I called the financing company, which carries the same name as the furniture store and, they said once you start the process you were going to be given a receipt with a reference number. Please ask them for a copy and upload it to your account in order for us to release the refund. The salesman says sure I will email it to you. Today is 3/23. No email have been received. Worst of all... The total of my purchase on 3/9 was $1,446.99. On that day I was charged $54.13 On 3/14 $104.32. On 3/16 I paid $1,000 and on 3/17 I called to have a pay out amount in order to pay off and they charged me $462.04. Totaling $1,620.49. $173.50 extra. So much for the no tax promo. When I asked why so much they told me that of every payment there was a sales charge. Plus the $75 for delivering part of my purchase. This people are lying to customers. No matter how nice and how fast you pay them off. They will find a way to get every penny out of you owned or not.Update. I files a complaint with the BBB and 4 days after they refunded me. Just $299. Whatever sales taxes I got charged for a sale that never went through was never returned. That is how these people or most likely the finance company they use make money out of you. Store claims that they have not relationship to this financial company. Yet they advertise it all over the store and carries their same name. One or the other is lying and stealing from customers. You will always loose buying from this people. :/
Unfortunately we had a poor experience buying from them. Our couch was delivered and we noticed the recliner on one side would recline, so we called the store and they said they would replace it as soon as they got new stock in. Its been 8 months and every time we call, they say they dont have stock.
My girlfriend and I came in and talked to Kyle. He informed us of the $50 deal and got us taken care of right away. Ask for Kyle if you ever need furniture there!
Eric was very helpful and knowledgeable. They had a wide range of both mattress and living room sofas. In and out in less than an hour. They tied the mattress and box spring to the truck in the cold! Great customer service and Great Deals
The delivery driver Chris delivered my nightstand it was off-balance again but he fixed it and he is a very good person and will make sure it is fixed right before leaving
Kyle was super helpful and helped me pick out a coach and loveseat for the best price , also a mattress set they will always be my go to for the lowest price on furniture !
Kyle helped me out so much and offered me a wonderful deal. It was swift and easy. Also is straight forward with you and lets you know exactly what you will be getting to.
I came here to get bed frames and the prices were GREAT!!! But I came back today and Tashia and Dakota were exceptional at providing me with service. Why ??? Because they were professional, friendly, and courteous. Tashia actually asked me detailed questions to see what I was looking for and what I liked. She assisted me and checked on the store throughout my search. Dakota was very accomodating and on point. I will definitely buy as much as I need in furniture from this store at this site because of them. Thanks American Frieght.👍👍😘
Do not shop at this store if you are a young female. The manager, Kyle, will attempt to have a relationship with you. A friend of mine had this happen. She bought some furniture from this store, and Kyle used her provided information to contact her and seek out a relationship and add her on Facebook. Very unprofessional and I hate to think of how many women he has victimized in this way. Corporate was contacted about this too and theyve done nothing about it.
I had previously bought a recliner from this store for my mom and it was delivered and set up the same day. Decided to buy a couch and loveseat a few months later. That was a big mistake. It was delivered the same day BUUUUT by one guy who just shoved it through the door like the couch was indestructable and said here ya go. he didnt even unwrap the furniture. Then I found a small cut in the couch. Most likely from dolly used by the one man crew sent to my home. Delivery guy said he could swap the couch out with a new one at 7pm. I said screw it, dont come back, Ill take the hit. lesson learned will not buy from here again.
This place is awesome. 2nd time purchasing here. Recommend them!
Same day delivery turned into 3 days. I sat st home all day on a sat and no one showed up. I had called twice that day and was only told they would be here. Noone called to say they werent coming. Got furniture on 3rd day 8 30pm. Furniture is nice and sturdy but customer service could be better
I went to American Freight and Sonia and Chandra give us the best customer service they are very helpful and very knowledgeable
So..I get charged $54 for the payment application another $54 for paying early.? And if you dont pay on time there will be more charges?? Wow! What a rip off. They only tell you about extra charges after you done paying.
Rae helped us find the perfect mattress and his customer service was great! Highly recommend him.
“Great customer service but the gentleman helping me, Spencer. He went above and beyond!! Anytime you are in the store ask for him because he was not only helpful, but also kept smiling even though he was extremely busy.
Awesome service! I got a good deal on a small sofa and they even helped me to load it into my truck.
Omg I luv this place very good prices and customer service was awesome. I would tell my family about it. Thank you for making my home beautiful.....
Went to the restroom to change my sons diaper and I have never seen a more nasty restroom in my life. I wanted to puke! I will never be back to this location and purchase a mattress. We bought a mattress somewhere else due how nasty they are.
Fast and quick was in and out in less than 15 .Amazing service from Chandra .
If I could give ZERO rate I WOULD. Went in to purchase a bedroom set for my son, I already knew what I wanted. I circled the and not one person asked if I needed help. I stood in front of the desk only for one man to LOOK STRAIGHT AT ME and walked to someone else. Meanwhile, one was sitting at the desk on his phone. I asked if he worked there and he said yes, I said well noe asked if I needed help. He apologized and said were busy (mind you HE was sitting on the phone). He showed me what I came in for, but I just ended up leaving I wasnt going to spend MY MONEY there.
Sonia and Chandra were very knowledgeable on the product when I went to look for a bed
Kyle was great. He made sure every detail was covered. Great customer service.
I came in embarrassed to even try and see if I would be approved to be financed. Spencer went above and beyond helping through the process and I was approved for a brand new sectional. Thank you Spencer for your great customer service.
Chandra was Awesome very Courteous, Very thorough. I will be back for Future purchases.
Got a great deal on a great mattress. The staff was great. Ill be back!
I walked in and Joe the salesman was there to greet me. He was very professional and helpful. I walked out with everything that I needed. I definitely recommend this location.
Walked in and was greeted with a smile. Great prices on the furniture and the furniture was delivered on the same day. Excellence begins with caring and the team at Richland Hills truly cared about the furniture I purchased.
Great customer service!! Look for the tall skinny guy(he likes to be called this) very quick and fast! Go see them!!
Kyle was amazing. The prices are amazing. Staff was very friendly. Definitely going to continue doing business with them.
Kyle was amazing and helped me get everything that I needed for my home. Go see Kyle he is amazing and will make sure your satisfied.
Anthony and Eric were very helpfull. There was a mixed up with my purchase, but they made sure I left happy. Good costumer service, good prices, good furniture.
Kyle was great!! Definitely will be back again. Very great customer service.
I had a very enjoyable shopping experience at American Freight in North Richland Hills. Eric, Cesar, A.J. and Trevor were very helpful. They are very valuable employees. Thank You Regena Taylor
I would definitely recommend this location. Walked in and was admittedly assisted with help. Very welcoming and was able to answer all of my questions I had. Great Prices with ALOT to choose from! I will most definitely be coming back.
They were friendly & so helpful. Process was quick & loved the options.
Kyle was extremely helpful and cool lol he knew every song that came on! I liked him a lot
Joe was friendly, courteous & aimed to please. Got a good price compared to other stores where I had been shopping.
Kyle was very helpful but can’t seem to get in contact with delivery service person and it’s been 6 hours. Still waiting on them, it would be helpful if they put their contact on the invoice 🧾 so I’m not stuck waiting for hours clueless
Loved the customer service .awesome staff.very friendly and helpful. Cant wait for my new couch and carpet.thanks kyle for all your help😀😀😀
I bought my living room set there and Cesar helped me. He was very knowledgeable, patient and helpful! The store is nice and clean and the furniture is awesome!
This place is a scam!!!!!!!! I ordered a couch and mattress from them and the couch came in with 2 of the legs broken and they claimed that they couldnt find the mattress I ordered so they replaced it with a different one and he claims its a better version which I can guarantee its not!
Told me everything was out of stock except the $1000 plus mattresses. Thank for wasting over an hour of my time.
Cota was an amazing sales associate. Amazing rugs at the best price around. Good quality. Will be back again
Great shopping experience, staff was very knowledgeable and helpful
Kyle was an awesome helper and was very kind and did an amazing job.
I had the best experience here! Thank you to Kyle for getting me everything I wanted for a reasonable price!
Chris and Mike were very professional with my delivery!
Loved the experience of shopping for furniture everyone was very knowledgeable.
Ross has the best customer service yet!!! Very helpful, and kind. 10/10 would recommend!!!!!!
Tommy was very helpful. Definitely will be back for more purchases in the future!
Sonya helped us and was very polite I will be coming back in the future.
It’s ok customer service sucks a tad and my dresser was broken when it was delivered still haven’t got my replacement or even spoken to someone in almost three weeks
Cesar is amazing!! He helped me with everything I needed and set up same day delivery. The prices are great!
Kyle was great! He was very attentive to what I came for. Id recommend this place.
I loved Kyle he was awesome got me everything I needed within 5 minutes of walking in the door literally ❤️
Great experience! Shout out to Kyle, he was very knowledgeable and helped expedite the process.
The tall skinny sales person was very knowledgeable and gave me purchase options.
Joe provided us with excellent service and checked with another location for the furniture that we really wanted🤩
Kyle is great! Knowledgeable and friendly. Helped us find two mattresses!
I purchased a sectional and end tables and coffee table when delivered and I opened it it was two different ends of a sectional and table legs were broken called them and tried to explain and they told me it suppose to be that way and I told them no because it doesnt even connect like a sectional so it was never corrected but tables were replaced so please check any pieces you receive from this store before delivery drivers leave
Price and customer service was amazing. Very competitive pricing and the furniture selection was great. Everything here is decent!
Found what I wanted. Had to call back to have them look up a discontinued item. They should have looked when I was there first.
Sonya was a great help and very polite we will be coming back in the future
Great service, patient with all my questions and fast delivery process. Thanks Kyle!
Kyle was very knowledgeable about the various mattresses and recommended a good product. Thanks.
Kyle was amazing and very informative. No pressure buying. Will purchase again.
Sonia was absolutely wonderful....
Kyle was very professional and Courteous... over all a nice person
I came in the store on a Staruday i spoke with a man name Ross he was so rude and not very friendly so i left the store so i came back in today and this man name Sean help me he was so friendly and outgoing and helpful.
Great Deals, great customer service and great overall experience. I got what I wanted and I am extremely happy with my purchase.
Wow this place was amazing, kyle was our sale person he has the best customer service personality
Chandra was amazing! So helpful and professional!
Kyle was great, honest and got us what we wanted!
Tashia was amazing she was able to help with everything I wanted and was even able to get me to buy a better mattress thank you so much
OMG !!!!!!....Alex and Brandon is awesome...They really helped me today...What a great way to welcome me to Texas....I would recommend this location anytime...Thanks you guys!!!!
Looking for black sofa and loveseat, Joe then looked up other stores and no one had it in stock.
Kyle was awesome very educated about the furniture and fast with the help! Thanks A Lot
Hey this store the Store Mgr Kyle and Spencer they are so awesome and great they have some real great prices and beautiful atmosphere Man this is a Good place and highly recommended this place it kool
Total reviews rating 4.5
199 Reviews for American Freight Furniture, Mattress, Appliance 2023:
Review №1
2022-05-08Purchased sectional last Sunday had a very good experience with all in the store got good deal I believe but Chandra went above and beyond to make sure I had my sectional. The one in store was damaged so Chandra and mike went to ft worth to get the 2 nd piece and brought it to my apartment . I was very happy and so were my dogs Walter and Rufus. 5 star +
Review №2
2022-02-25I came in from leaving another furniture place with disappointment. My brother informed me about American Freight. Chandra was able to get me taking care of with ease. Her attention and customer service was fantastic. Delivery was provided by Chris and Darryl, who made sure they kept in contact the entire way. I work from home so it was very important that I knew their exact arrival. Awesome and Friendly customer service from the both of them. Handle the merchandise with careOverall a very excellent experience. Thank you for making my first time buying experience a great one!
Review №3
2022-05-24Walked around in here for about 20 mins looking at furniture, not once did anyone ask if I needed any help. I went to Home Zone and my new bedroom set will be delivered this weekend!!
Review №4
2022-08-05I found an awesome inexpensive living room set! Sonia helped us load our truck and I was really impressed with how professional and efficient she was! I wish my students could see how strong and hard working she is. We need more tough and intelligent women in the world like her!
Review №5
2022-03-23This place was the best Customers service Sonia helped me pick out the furniture I needed. She went above and beyond. Shes the best she knew my limits and took care of me without getting me to struggle with decisions she knew exactly what I needed. I bought the extra protection with no hesitation. Shes the best
Review №6
2022-03-17Chandra & Sonia had me sold the second I walked in the door, fantastic customer service. I also got it delivered & the delivery team was quick & good at what they do! Chris and Mike were there names. I recommend 10/10
Review №7
2022-06-13Hey you all, listen up, if your looking for some amazing furniture and appliances, look no further than American Freight in North Richland Hills. They have some of the best living room/ bed room sets thats affordable and within your budget right now, especially during the times where in. So if your shopping to customize your home or Apartment, stop threw in check them out, youll be greeted by wonderful ladies, knowledgeable of guiding you through decorating your personal oasis. So dont come alone, bring your family, your friends and everyone else, in come talk with Ms. Sonia and Ms. Chandra for all of your decorating needs.....
Review №8
2022-04-16Got a table from them and I was impressed with the service and the quality! Great customer service, and amazing options! Will more than likely be buying from them again!!!!!!!! Sonia made the sell and search amazingly easy! Then when Mike and Chris delivered it they were Kind and helpful and respectful!! I will definitely be coming back to do business here soon!!!
Review №9
2022-06-08The platform bed we looked at was poor quality. The floor model was clearly damaged, and the drawers didnt slide in and out easily. Nice design though.
Review №10
2022-05-03We have been struggling to get a new refrigerator, my mom is hearing impaired so a lot of places made conversataing super difficult. While we were here it went super easy and we got approved quickly and theyre even hauling away the old one for a steal! Great place to do business and their prices are wonderful!