Americas Best Value Inn Addison Dallas in Addison

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Total reviews rating 3.4

199 Reviews for Americas Best Value Inn Addison Dallas 2023:

Review №1

2022-05-29

DO NOT STAY HERE! I was traveling alone as a young woman. The manager at the front was checking me in and asked me if my boyfriend was coming with me and I kept telling him I booked for one. He then proceeded to ask me again and ask why he wasn’t. At first I thought he was just making small talk as he checked me In. I go into the room and 5 minutes later he came and asked to come in to “check the fire alarm”. I said sure. He came in and looked at it for 2 seconds and started to linger and ask me more personal questions. He asked if I was sure I was staying alone tonight and if my boyfriend was coming AGAIN. Then he asked me if I was from Texas or somewhere else (he clearly saw my California ID). Then right before he left, he asked again “no boyfriend, right?” At that point I ignore him and immediately start thinking of where else I’d be staying that night, because I surely wasn’t staying there. I left the room 10 minutes later trying not to be seen. I had a full blown panic attack and went a few minutes down the street trying to figure out what to do. I called and spoke to a woman, who was no help. He ended up calling me acting as if he was someone else, but I knew it was him and I told him everything he did to me. He denied it and denied it, but agreed to refund me. When I went back up there, I spoke to the lady that was on the phone and she said that I wasn’t able to be refunded since I “used the room for an hour”. I told her she knew exactly what happened and that I was in there for 10 minutes. Her excuse then was that the housekeepers said it was dirty. I literally didn’t even pull back the covers, that’s how unused the room was. She then said well it’s because I was trying to have visitors when they don’t allow visitors. So that was his excuse to her so he didn’t sound like the creep he is. DO NOT STAY HERE.

Review №2

2022-05-04

I checked in quite late (3AM) as I stay hours away from Dallas. I was placed in a room which I did NOT feel comfortable in. I was frustrated and I needed rest for my 2PM training in Carrollton. I asked the receptionist (on the overnight shift), who looked tired as well, if she can have me switched. At first she said there wasnt any rooms available because most are reserved. But after I kept on pleading, she finally gave me a new room. It was a room I felt comfortable and happy with. The lady was awesome! I am so grateful for her. I was able to settle in and get ready for my training. Oh and location is fabulous as it is within a very upscale, pleasant neighborhood. I decided to extend my stay for another night and left about 2AM. I never got to thank the lady, but I am forever grateful for her. I will be staying here again!

Review №3

2022-04-04

Booked a two night stay with them, I travel Alot so Im use to hotels but AMERICAS BEST VALUE INN!! Has not been a good stay, my pillow cases & towels are dirty we wrapped a small blanket of ours around the pillows so we wouldnt lay on dirty yellow pillows. I havent seen any bugs but weve been itching when we lay in the bed. Theres a dirty used towel in our shower. I asked the lady at the front desk for a fork due to them having a dining lobby, and she told me they have no forks if theres none in the area. Then she was rude and said well why didnt you get fork with your food thats Your fault. Honestly I do no recommend this hotel I may leave a day early.

Review №4

2022-04-17

Positive: NOTHING!I booked a week with the hotel, and was give ONE bath towel. When I asked the night time staff for another towel. She replied You need to use common sense, why would you wait until night to ask for this?.The staff member blew me off Disrespect Negative: Customer service is poor Rooms are not as advertised NO REFUNDS!Breakfast is NOT what you think, prepackaged, off brand pastry. No napkins or condiments. Dirty toaster oven. Stained sheets, hot hallways and dirty floors. I booked a week with the hotel,

Review №5

2022-05-07

Absolutely will not be staying here. Whoever the woman was answering the phone at 11:50 on May 6th 2022 had the WORST attitude and in my opinion. She should be spoken to, if not fired for that. I was asking if a room was available because I was planning to make a reservation for the weekend. She replies What are you TALKING about? Have you never booked a room before, like a RES-ER-VATION?. I answered, Im just asking if theres a room available. And she replies with even more attitude... She is the ONLY reason I will not be staying here. Unprofessional and completely disrespectful. Shes going to drive away any and all customers with THAT kind of attitude. I will be paying to stay somewhere else.

Review №6

2022-03-20

My wife needed a room to stay because of travel (3/19/22)and was turned away because she did not have 50$ cash for deposit she had card only and was turned away with a newborn and a 2 year old. Ive stayed in many hotels for years and never paid cash for anything. Dont book here. Keep it moving.

Review №7

2022-06-04

They want to charge more for a week than it would cost for a week being payed day to day...some these hotels needs to freakin learn how economics works..yall and other paces doin that are doin thay are going lose business and end up goin bankrupt and have to sell

Review №8

2022-05-25

Rude & Dishonest Establishment. Rules changes daily do the the staff. Cant use Credit Cards or Agoda to get discounts on rates. Red Flag A different manager everytime something goes wrong. Hallways are cluttered with appliances besides trash in parking lot. Stinks and Over Priced

Review №9

2022-02-26

Positive: location Negative: advertised as having a restaurant. There is NO restaurant. there is however weak & lukewarm coffee available in the morning. desk clerk told me there would be muffins etc in the morning. NONE

Review №10

2022-04-11

Negative: Staff were rude. At the time of booking the description indicated there is microwave in the room, there was no microwave in the room. Breakfast was a garbage coffee with no creamer or milk available with a cheap 50 cents cookie. Not recommended.