Apex Audio Video Control4, Lutron, Savant Dealer in Austin

Review №1

2017-05-17

I wanted a big screen experience in my living room without the clutter of lots visible electronics. It was a relatively small scale job but with some logistical challenges--lots of natural light and my wanting to hide the projector in the wall more than 15 feet away from the screen. I had two other companies (both rated highly) come out to bid on the job. One company just had no interest in doing the job and the other said it would be too expensive to give me everything I wanted. Clayton from Apex Audio Video was never discouraged and found several creative ways to wire my home with minimal construction saving lots of money and time. The installation was quick and every person working on the job was personable and knowledgeable. I am really happy with the end result and the service from Clayton, Robert, Paul, and the rest of the Apex crew.

Review №2

2020-02-18

We recently purchased a house that had a system that Apex installed. To figure out how it worked and upgrade as necessary, I contacted Apex. Absolutely horrible customer service in that I’ve been ignored - multiple calls that end up in a voicemail that no one ever returns, and emails unanswered over the course of a 2-week period. Not ONE return email or phone call. If you value good customer service, I would go elsewhere!

Review №3

2015-06-29

I used Apex to install speakers in our media room, speakers in our kitchen and outdoor patio ceilings, Control4 connectivity, and stronger wifi access. I initially made the mistake of not placing a budget on the entire project, so when I received the initial bid, it was a bit out of my price range. After talking with Clayton over budget, he immediately worked out another bid that comfortably fit the price range I gave. I really liked that because he couldve done what other companies have done (from my experience) - treated me like a less important client because there was less money in it for the company.On the contrary, Clayton and his team were always on time, always stayed true to what they said they would do, and never flaked on me or my wife.And heres the best part about Apex: they genuinely CARE about the work they do. Apparently, my house was pre-wired strangely, and the access point of the kitchen and patio speakers were in the master bedroom, and without internet access. This made it impossible to make the speakers work without going to the room and manually futzing with a receiver I wouldve been forced to purchase. Clayton threw in a wi-fi capable system at no additional charge because of this issue. He didnt place blame on anyone for the mix up, nor did he try to justify shoddy work because the pre-wiring wasnt done properly. Instead, he said, well make sure your speakers are working no matter what. And he did.Also, Paul, one of Apexs workers, stayed at my house till late at night to make sure everything was running smoothly. After the wi-fi installation, my U-verse internet was dropping every so often. After Paul did everything he could to figure out how to stop the random internet drops, he called AT&T himself and set up a time to meet them at my house to figure out what was going on. The poor guy showed up with a sanitary mask on because he caught a bad cold, and STILL came to meet with AT&T to fix the issues.Honestly, I couldnt be happier with their service. They genuinely care about their customers. Since moving to Austin, Ive had horrible experiences with all types of labor & technical workers due to an apparent high demand in Austins booming economy. That doesnt stop Apex from delivering, and Im truly grateful for hiring them.

Review №4

2019-01-14

Selected these guys after doing some research about the best A/V installers in Austin. Wasnt disappointed. They did a retrofit of an existing setup and the entire thing went very smoothly. From the initial consultation through completion, they were professional and customer service oriented.

Review №5

2015-10-26

Clayton and his team installed a digital camera system at our business. They were professional, timely and sincerely cared about making sure we were completely satisfied with the job - ie, camera placement, training, remote phone viewing, etc. We will use them again for any camera, television, or sound system job. Give them a call, you will be glad you did!

Review №6

2021-02-13

Stole 3500 Manager refuse to give that deposit. Finally received speakers just for them to be defected stay away from them

Review №7

2015-11-05

Incredible service - Clayton helped me choose a 65 4K television and receiver, control4 universal remote (which is an amazing product that is SUPER easy to use) then the guys installed everything, ran the cables, moved an older tv into a new room and I couldnt be happier - install guys were superb, totally professional and took their time - very very professional and they will be there for me with any future needs!Kevin Pruitt 11/5/15

Review №8

2021-03-24

These guys do a wonderful job. If you know what you want they can spec the right part for your job. Thanks guys!!!

Review №9

2018-01-19

These guys are real prosExcellent customer serviceI enjoyed my experience with them and loving the new sound