Kerbside pickup
Yes
AT&T Store in Amarillo
Categories
Location on the map
Amarillo, Potter County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Phone: +1 806-353-7447
Site: https://www.att.com/stores/texas...
Site: https://www.att.com/stores/texas...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (131)
Ask for Josh, excellent customer service I was in and out in 30 min setup with new service and phones. Fast and easy
Great. Overall great. Customer reps were quick to attend and get started. Got everything done very fast. Selection of accessories is outstanding.This might not be the same for everyone based on request.So far anytime weve had to go in weve not had any issues.
Worst customer service ever. ATT doesnt seem to care about customer. Was lied to about pricing.
If you are ever needing mobile or TV service, this is definitely the store to go for amazing service.My wife and I switched our TV service from Suddenlink to AT&T TV with the help of Michael. This young man epitomizes customer service. He made himself available and answered technical questions I had while setting up our new TV receiver.Michael goes above and beyond to make sure his customer is taken care of to the customers satisfaction. That is so refreshing these days, when so many businesses have forgotten what it truly means to provide customer service.At this store the customer really feels the caring attitude of the management and the staff.
Lovella Was an absolute huge help when it came to solving my issue. She was very friendly, very personable, she saw every bit of my frustrations and did the upmost in her ability to solve the issue. I will be making the hour drive back to this location from now on, 10/10 recommend.
Back in April 2021 AT&T customer line cancel our account because of a misunderstanding because of personal identification. After months of many problems Drew and Irving in the Amarillo I-40 store have restored my confidence in AT&T. Both of these gentlemen have worked hard to re-establish out account. Side note to parents be careful naming children close to parent’s name. Thank you Drew and Irving - You guys are awesome!
I really appreciate how helpful Irving was. My experience at this location was awesome. I had a lot of questions he was patient. I did not feel rushed and felt well informed when I left. I have the paperwork and everything I needed when I left.
Left the AT&T on Coulter after a terrible experience and was helped quickly and had a great experience and service from Josh even though it was closing time. He was very knowledgeable and answered every question we had and didn’t rush us out. I know he will appreciate your business if you ask for him!
I dropped my interest 2 mouth ago and they still charged me for it
Lovella was able to take care of every need I needed today and put up with an old mans issues! I highly recommend her and this location to anybody! AT&T needs to do what they can to make sure she is happy and to stay here!
Customer Service is very poor. Scheduled an appointment and still had to wait almost 45minutes. No communication and unorganized. Had walk-ins served faster……understaffed.
Josh Monroe is the man you need to talk to if you need help at ATT. He’s great and super personable. He did great at getting the job done with switching over from sprint to att.
Change cell phones from Verizon to AT&T went through corporate to bundle That account didn’t go very smooth so we went to the store and Coulter Street worked with Lovelle She was extremely knowledgeable and extremely helpful and syncing all of our devices ended up buying earbuds from her on top of new phones for my husband and I she was excellent in sinking in assisting our accounts she’s a real asset to the company especially in today’s Environment I’m not sure we would’ve stayed with AT&T how do we worked with anybody else we were ready to just cancel and stay with Verizon however she was able to walk us through it step-by-step
We went in today with a hundred questions about the Galaxy S10 and Galaxy Note10. Michael was extremely helpful and patient with all our questions. This was top notch customer service even after we told him we werent planning on making our purchase next. I definitely recommend this AT&T store! Ask for Michael!
If you want horrible service, annoyed that you walked in the door, a staff that loves telling you they are out of the things you need without hesitation and will not try to help you resolve your problem (in fact to tell you to go to best buy) and a manager thats just as unhelpfull, this is your perfect store to go to. I have a business account with them with 11 phone lines and I will be moving my account to a REAL phone company.
Casandra was so pleasant to deal with and made our trip there so fun and relaxing. She has great knowledge and expertise!
Its time for a new phone. Just checking out different providers to see what options there are. Was not impressed with the Sales person who waited on me. I felt like he wasnt really in the mood to help me.
They were able to help me with a new phone and fix multiple problems with my smart watch. Also gave me information on how to change other services
The gentleman that waited on us was very helpful and informative
We are soo grateful for the excellent service given by Ernest and Drew; they explained everything so clearly and were very patient!! Hard to find such Awesome Service!!! Great Job Guys!!! Arturo and Jennifer GallardoHappy Holidays!!!!
I was having difficulty connecting my phone to the hands free option on my new car. I walked into the store and was immediately greeted by Michael. Explained the problem, and he walked right out to my car, and immediately got the problem solved. I was in and out in less than 3 minutes. Thank you Michael!
I went to the AT&T TV service and I really like the streaming service and a lot more channels for less money than Suddenlink
I had great help here without bring pushed into anything. Many questions were answered and I was able to change to a different phone plan that saves me money and still fits my needs!
After 15 years with them, we started shopping around because we werent getting good service at home. They really didnt act like keeping us as customers really mattered much to them. Other places worked for our business.
Went to the store on the back side of the Note 7 debacle after spending 3 hours on the phone with customer support/retention/account management and showed up to hold them to their promise that after Note 8 was released that the phones we were forced to change to after begrudgingly turning in our Note 7s that our EDGE agreement would be ammmended and we could return the devices and sign a new installment billing contract.Of course this was not honored because Roy didnt have notes in his tablet about this from a year ago. This impacted hundreds of thousands of people and their answer was well you could pay off the phone for $500 and be eligible.Even the customer service rep we spoke to literally said the situation was bollocks and wed be better off taking advantage of one of the competitors buy out options.There are 7 lines and been customers for 16 years. This kind of hide behind policy and absence of anyone who can actually make decisions is how billion dollar companies fail. Our agreement with AT&T ends tomorrow. Thanks Verizon for your customer-centric service. AT&T only cares about their shareholders and c suite golden parachute chumps. It works the other eaay around. Take care of the customer and the customer will take care of you. Good riddance.
Good service faster than sprint near the mall ever was. Employees really take the time to make sure you understand the device and they are always running good deals on tablets or smart watches.
Eduardo Espinosa provided excellent customer service today! The best experience we have ever had in any store with any carrier. He was very efficient and knowledgeable.
While the line kept getting longer the workers seemed to get more and more annoyed. I felt very uncomfortable for being a customer and that sounds like worst customer service if you ask me.
I would suggest telling your workers to follow the laws of the road. I was behind one that looked like they were pulling over to the side of the road and at the last minute turned left, into the ally, without using a turn signal and cut me off. Then by the school ran the stop sign at Bush and Adirondack cutting a van. I live in Belmar. So whoever is driving around our neighborhood at 300pm needs to be more careful!!!!!
Terrible. Truly Terrible experience. The consultants ranged from useless to downright rude and condescending. If you want an AT& T store, I’d find another one. on the other hand, Fix It Repairs was great. corporate America just got showed up by a local small town store staffed by a bunch of kids.
Great services & friendly staff that very helpful.
Lovella is a very professional she went above and beyond to get us taken care of. I’m very satisfied I’m new to AT&T family. Looking forward to AT&T . 💜🙏🏼
Michael was great, instant service. He was knowledgeable about the products. Made us feel welcome at AT&T and Amarillo.
JP was great, we loved him . Great customer service
Customer service representative was very helpful and solved our problem. The store was a little short handed and AT&T froze their hiring so you may want to make an appointment. Representative was very friendly.
Love my new Iphone!
Staff was attentive once I got through the waiting period. Good experience overall.
Eduardo... that was the att guy that was Supposed to help us Decided to not even listen and try to hurry us out the door. Extremely poor customer service at the AT&T store on I40. I only gave it one star because they do not have an option for 0
Michael is the best! If you come here, ask for him!
Quik and efficient Att store on I49 and Coulter.Steven is the best, very helpful.I didn’t have to wait long at all.Staff was friendly.
Great customer service.
A sweet nice lady named lovella helped me exchange my phone once another att store missed up my order.
JP was very helpful and explained everything in a way I could understand. I didn’t feel rushed or like I was another sales opportunity.
Not every happy with them I payed my bill but there said I didnt not new there change me more money
Jacqueline Ramos did a super job on helping me with my phone problems. If anyone needs help with there old phone or need a new phone always ask for Jacqueline. Thank you so much for her.
Amazing service! Chad knew all the answers to every question asked. Knows the products. Very thorough, very honest, excellent service! Thanks, Chad!
I recently bought my 13-year old nephew a text messaging phone, Pantech Renue. Amanda helped me tremendously explaining all the features I can put on his phone, like internet limits, call blocking, etc. The whole experience lasted approximately 20 minutes without any pressure of buying cases, holders, extra chargers.If you want no-hassle customer service, see Amanda for all your AT&T inquiries.Thanks, Amanda.
Ismael was amazing. Very friendly and willing to help. He answered all my questions. And was able to explain everything.
The employees are always friendly and willing to answer questions. The store always has plenty of accessories for various phones so you can be styling.
The entire staff was extremely helpful and kind. Everley always goes above and beyond to help me, no matter my questions.
Josh helped me do much! What a great employee!He helped me so much!
This is the only place I go to when buying a new phone or service plans. The staff is always friendly and professional in helping me out.
Josh was awesome!1st time, Irving was super the 2nd time!
They need to hire people with the skills to take care of the customers I am going to look into finding a different phone service
Very helpful and friendly people.
Associates were very helpful and knowledgeable.
Drew was extremely friendly and helpful. Got me set up and going quickly
Stephen did an outstanding job with an issue I had with my phone. He definitely went above and beyond.. Thanks!
Always helpful and kind. Great service at this location.
Always friendly and willing to help. Instead of calling a 1-800 number I just go to these folks. They always make it happen for me!!
Ismael was very knowledgeable and helpful. He listened to our needs and provided solutions.
Josh was so very helpful will be coming back and requesting him from now on
Excellent service provided here.
Very nice people at this location. Will be nice doing business with this company
Employees here go the extra mile to help out. Great staff and always willing to help with your decisions.
Ask for Kathy. Treviso. Shes. Awesome!
Very helpful staff, not a bad wait time.
Josh was able to help me cut my phone and data plan charges in half! Thank you, Josh!
Very friendly and helpful staff, never had a bad experience here
Eduardo helped me out tremendously great customer service
Friendly and knowledgable. Been doing business there for years. Only store we will go to.
Great staff, courteous and friendly. Great experience and a great iPhone
Went in for some quick service and got it. Chat handled my issue promptly and efficiently.
For as busy as they are I did not have to wait long and they were very helpful.
Always helpful. I appreciate the way they dont make me feel stupid for coming in for help.
To high for my fix income
Great job , I had a broken glass shield changed out. Thanks for the service.Leon Nunez
She so nice take good care of me.
Irving is very knowledgeable. Awesome service.
Thay helped mee out with problems with direct tv andservios better than usal
Prompt personal service and no double talk. Jennifer is awesome!
Was given phone number to call call the number at the time I was told to call the call was not answered and not my call was also not returned as I was told it would be!
Went in to buy a phone. It was quick and easy took less than 10 minutes.
Great AT&T Rep! Kathy Traviso knowledgeable & very courteous!!!
Jackie was very helpful ! She made it a great experience!
Walked in, was immediately greeted and helped.
Very helpful staff, employees are very knowledgeable and willing to help.
Fabiola was very nice!Thank you.
Eduardo was great.
Great staff helped me find what I needed
Took care of my issue quickly and efficiently.
Irving was very helpful!
Very knowledgeable and friendly staff.
Great items and prices, good people
Got a better deal than Verizon
Not very pleased with them and to expensive. Was with them for years.
Chad Rohan was excellent!
Got help with what I needed done to my phone
Always great service.
Great service!
Very helpful service
Was ok
2 hours wasted!
Always a pleasure.
Prompt and answered my questions
Horribly slow
Friendly and helpful
Nice fast service
Very helpful.
Efficient and pleasant
Great service
Great
Helpful individuals.
Good service
Help out a lot
Good experience
The worst experience I have had, everything is a lie in that company, what I was losing 💰 I do not recommend it and 5 G nothing is a lie.
Service in Spanish very attentive to the person who attended us
Bad attention, much waiting, they are not trained in the products they offer
Do not get very clear with the products they offer
No good
Total reviews rating 4.1
131 Reviews for AT&T Store 2023:
Review №1
2022-08-19After Best Buy screwed us over on our new tablets, we came here to remedy our problem. We wound up needing new devices and while we were there, my mother in law decided to switch from Verizon to AT&T and upgrade both her phone and tablet. Julie was extremely helpful and great to work with! We will certainly be coming back and working with Julie for any future needs!
Review №2
2022-05-04I was very surprised with the customer service at this AT&T store the associate that helped me was so extremely nice and helpful unfortunately I forgot her name but she is in the mornings she was the only woman. I am going again to get a new cell phone tomorrow. Great work AT&T thats why I keep being a loyal customer.
Review №3
2022-08-10Ive had AT&T for my phone service for decades and never bothered to compare prices because their service was so good. I bought a new phone elsewhere and took it in to have the data from my old phone transferred to the new one only to be told that I would have to do it myself. A wasted trip and obviously not helpful at all!
Review №4
2022-07-16I appreciate the staff at the I40/Coulter store. Glad to have face to face contact to make changes to my account. Julie is great, found discounts I didnt know about.
Review №5
2022-08-08Itzy was amazing!!! She is the best AT&T Customer Service Representative I have ever had the pleasure of dealing with!!! She is the epitome of what great customer service should be!!!
Review №6
2022-08-14Had great customer service from Colton. He was patient while I decided on what I wanted.
Review №7
2022-05-21Excellent customer service from store associate Irving, very friendly and helpfulHe helped us with getting my trade in on my new iPhone
Review №8
2021-12-18The girl did what she could so she would get 5 stars. The company 1. They just cant seem to help people who lost account info. So a 900$ cell is totally worthless. Wont be back. Happy Verizon customer.
Review №9
2021-10-26I couldnt figure out how to get everything transferred from my old iPhone to my new one. At the store, Stephanie was so nice, very professional, and had in done in just a few minutes. She was awesome!
Review №10
2022-06-21Not the most friendly store . Could really use help with engaging with customers