Kerbside pickup
Yes
AT&T Store in Amarillo
Categories
Location on the map
Amarillo, Randall County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 806-352-5614
Site: https://www.att.com/stores/texas...
Site: https://www.att.com/stores/texas...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (199)
Had a billing issue again 2nd time in a the same month went to this store and was treated with Disrespect and disregard for my issues that I had not even the manager, basically was told pay the bill and what wasnt owed would be credited to my account and I only wanted to pay what I owed, the staff was too busy on their own cell phone devices from the get go, customer service really needs to be improved on or communicating with people, I did get upset but was enraged by the staff treating me Disrespectful and talking $%!/ so ended getting told leave the store with billing issues still present.I feel they never intended to help me with my problems on my billing issue but did get it fixed through the app and my girlfriend helping me navigate the at&t app ended up 2 hours later getting the billing issue resolved via texting an at&t rep through the app. I feel someone should go in there and retrain the whole staff and get rid of the cancerous staff because I or any customer should not have to beg for assistance on anything related to at&t and our needs as a customer should be heard by them the at&t staff not just rushed out the door so they can get back on their phones.
Terrible place to do business with. Store employees unable to do anything to fix problems, only call the 1-800 number and talk to customer service. Do not recommend.
Great service. 3 out of 5 stars wouldnt change a thing
Great service. Huge thanks to Ian. He answered all our questions and offered the best option!
I never leave bad reviews but this was horrible. I waited for 30 minutes before I was helped just to be told they don’t have hardly any iPhone in stock. The guy that waited on me was so rude and kept skipping over details on my bill. I asked the same question 3 times just for him to tell me that I waited to long to ask these questions and now he has to get out of the commitment and start over. He was telling me to sign things and commit to a price before we even discussed a trade in, or length of term. The staff here needs some serious work.
Always helpful, courteous, and fast. All workers are friendly as well which makes the experience so much better.
Ian was very attentive and professional to our requests. We are very pleased and impressed with ATT and Ian
Justin at AT&T was such a great help! He was friendly, efficient, and very knowledgeable about available deals, plans, and products. I highly recommend asking for him if you go to this location! He helped me get the exact plan/phone I wanted and made every effort to get me the best deal available. He made my switch from another carrier easy. He also went above and beyond as he helped me set up my new phone and transfer all of my old data which took a while, but he never lost patience and made the wait enjoyable. I can’t recommend this location enough. Other staff that we interacted with were incredibly helpful and kind as well.
The AT & T store on Coulter in Amarillo, Texas did a wonderful job of helping me upgrade my cell phone this week! They were polite, friendly, kind, courteous, knowledgeable, patient, and thorough in trying to assist me!! Since I am not technology savy, they were very willing and helpful to make this a positive experience to change phones and transfer my information!! I was very pleased with their professional services and will go back to them in the future!! Thank you for a great service team!!
My wife and I walked in to this store on 45th to upgrade both of our phones. We were met at the door by Perry, who was very rude and opinionated. All he had to do was put us on the wait list to be helped. Instead he thought he knew everything and told us no you dont want to do that to everything that we said we wanted to do. Went to the AT&T on I-40 and they were more than helpful. Ended up with the new z fold phone and an iPhone 13 max pro. So 45th needs to work on their customer service.
Very helpful even though I had to wait awhile
Alex was great!!! He really took care of us. He made sure he answered all of our questions and got us the trade-in that was a bonus! He also made sure our phones were working properly before we left. I cant say enough about how helpful he was.
This is a really nice location. I came from out of town, made an appointment online and was helped by Julie Portillo. She was so kind and helpful. She helped me add two lines to my current plan and made recommendations to help me save money on my account while also solving all my problems! I’m so grateful I came in here. The service is great, location is clean with plenty of parking and I was helped within just a few minutes of showing up. I did have an appointment but it was super easy to make the appointment online. Thank you Julie!
Ruben Jimenez is the BEST customer service rep ever! He took so much time helping my brother move files to his new phone, new tablet, and helped me by looking up information I needed on my account and gave me the number to AT&T Customer Service. We took up almost his whole morning and he was so patient and kind to us. This store has the best reps every time we come in here, but Ruben has surpassed our expectations. We appreciated his help so very much. Thank you!
Apparently if you have prepaid you can’t get the promotional stuff if you want to switch to the post paid side. So they treat prepaid and post paid as the same service. Rather than a separate thing that I think it should be. Went in and my account was switched to post paid and more than what I had for prepaid. Without the new phone. The associate was great but the decisions on AT&T are what gave this review a 1 star
Ruben was very knowledgeable and helpful with our purchase experience. He made us feel like we were getting the best deal AT & T had to offer. He also gave us a very good demonstration on our phones. We would definitely stay with AT &T because of this
The ability to make an appointment online hours before arrival, complete the process of upgrading my broken phone, and return to work within my alotted lunch hour was wonderful. The customer service at the Coulter location was equally as exceptional.
I find it incredibly frustrating that the price of phones continue to go up but the quality of cell service goes down.
We went to ATT to consolidate our cellular service because half the family was in a personal ATT account while the other half was on a commercial account with Verizon. The sales staff was very friendly and helpful. He walked us through the process and got everything out together for us. We were trying to open a business account for all our phones. The thing that appalled us was that ATT wanted us to pay a deposit if $1000 per line, which added up to $7000. Which is completely abserd!! The deposit is basically paying for a year and half up front. We were using all our own phones. This is why we will be switch as soon as we can and would love to help as many others switch also. Verizon business plan allows for fewer lines to get a discount and has never asked for a deposit especially one that seems more like extortion than deposit. It’s not the deposit. It was the astronomical amount.
Had a wonderful experience with Ruben Jimenez. He taught me a lot and helped me so me. I understood clearly. I will definitely be back with him. Fantastic customer service!!!!! Definitely knows what he’s doing!! Thanks Ruben!
If I could give this store zero stars, I would. We switched to AT&T during a promotion where if you turned in 2 qualifying phones, you got a $700 credit per phone off your bill. I did not have one of the phones with me that day, so I brought them in the following week (which is what I was told to do). When we got the next bill, they did not put the phones towards the promotion, but rather gave us less than $100/ phone. AT&T customer service said it would be an easy fix for the store to change to enter them under the promo, but instead of changing it, the assistant manager, Leslie, proceeds to tell us that they didn’t make a mistake at all, and that one of the screens was cracked, so it didn’t qualify. Now, let’s say that was true....why would we not be notified that the phone didn’t qualify? They could have told me THAT day, and I could have easily fixed the screen for less than $100 to save $700. The problem is we WEREN’T told of the cracked screen (we do not believe it was cracked, but still). Then, it was “let me see what I can do, but I might not hear back for a month.” It’s been over a month, so my husband calls to check in (because Heaven forbid they answer a text). Now Leslie states that I am a liar because watching the video (without audio) it is CLEAR that I am made aware of the cracked screen! A screen, that if it were indeed cracked, I would have taken down the street to repair and been back within an hour. I would stay as far away from this train wreck of a store as possible. Our point is, we were told one thing, signed a contract UNDER THAT PROMOTION, and now we’re being told they changed the contract without notification and without even bothering to tell us the phone they said would qualify, didn’t. HORRIBLE customer service!
We had very good experience with AT&T. Our representative Ruben always does a good job and helps with every question we have. Finally got my husband to upgrade. Yea!! Thank you Ruben for your help.
I came to the store in Amarillo on Coulter and 45th to get a new phone. I had an issue and the store wouldnt help me even though they caused the issue. I called AT&T and was told I needed to go through the Regional Manager. I went to the store and the stores Assistant Manager wanted me to let him try first. He was able to fix one of my issues.When I went in to trade out the phone (this process took 4 months), the employee walked off without telling me anything. After 10 minutes or so, another employee must have noticed I was not happy and told me she would go check on them. She came back and said they would be up shortly. The employee came back about 2 minutes later and said there was an error on the promotion that they were trying to fix. About 10 minutes later the Store Manager and the employee came out to tell me they would not be able to complete the transaction as promised.The regional manager said she could only commit to a partial deal. I asked for her name and number and was told by the manager I could only have her email as that is all the Regional Manager Brandi Harris wanted to hand out. I told the manager that I would take the email and call AT&T to let them know I was being refused the number. She came back out with the number and email address.AT&Ts representative Regional Manager Brandi Harris apparently does not care about customer service or fulfilling the commitment I was given by them.I am disgusted and disappointed with what I have been through over the last 4 months, especially the lack of help AT&Ts Regional Manager Brandi Harris has given me.
The lady that helped me was very patient, friendly and knowledgeable in all the phones & that helped me to pick the right phone for me (which I happen to absolutely love!!) She had a great personality and treated me like a person should be treated, especially being a guest/customer there. Im sorry, I wish I could remember her name; Because she took the time to answer all my questions & she double checked everything to make sure all was good with my new phone before I left, I love someone who takes the time to be thorough. All in all I just really appreciate HER all around, and I enjoyed my experience in your store.THANK YOU!
I was greeted at the door by Eduardo, told him about my issue (stupidity). He was able to fix my issue in a matter of about 5 minutesI might add, when I parked, I figured my broken otter box lens would take a while or I would have to come back at another timeThanks Eduardo for proving me to be wrong!!!
Very good service, I was in and out within an hour. The customer service rep was very knowledgeable and helpful. She was able to help me figure out the best solution for me and she wasn’t very pushy about selling me more than what I needed.
Brittney was AMAZING at the location on Coulter and 45th store. She was very patient and offered help in every way she could. Very pleased with my experience today. Thank you Brittney for making my 28th birthday a good one.
Mallorie did an amazing job! Made it super easy for me to switch from suddenlink and get fiber internet. Had me set up and scheduled for installation the following Monday (3days later). Deffinetly recommend Mallorie and her awesome customer service. Everyone should switch to fiber!!! F SUDDENLINK!!!
Felicia was not very courteous. I do Not appreciate the attitude she carried. I would not work with Felicia ever again . I have been with AT&T for over 20 years & have never had this kind of service especially at this store. Not very happy. Bye Felicia!!!
The people in there a great, they know what there doing! That get you taken care of and they answered all the questions I had! The reason they get a 4 star and not a 5 star is because there not the best with time management.I had called and set-up an appointment and it took almost 2 hours before they could squeez me in. Even though my appointment had already been set.
Reuben J did a wonderful job! Very patient and attentive to my needs! He went above and beyond my expectations.I’m a happy , satisfied customer. I recommend Reuben to anyone in need.
Fabiola and Justin Jordan helped my mother, sister, and myself in completely transferring all the data and settings from old IPhones to new devices. They also helped in putting on the glass cover and cases. They were exceedingly helpful, friendly, and all around did a great job quickly. Thank you for hiring great people AT&T! - Subhani
The Store Manager (Kristi) was ok, but overall, AT&T remote customer service leaves a lot to be desired. They seem to forget that we are paying for a SERVICE, not a product. I know AT&T owns and operates a majority of the cellular infrastructure and perhaps that is where they derive the majority of their revenue, because if it were from the retail side, they would be more customer oriented. Their account protection policies are more for the company (AT&T’s protection from litigation) than the customer’s convenience.
I have been having issues with my cellular provider and nothing they did fixed the issue. I decided I would give AT&T a try and it was the best decision. Thanks Mallorie Green for all your help in making the transition a success.
We walked in around 5:45 to get a new phone and we were the first ones on the screen, but no one wanted to help us, everyone was with a customer but once they were done they all walked to the back and never came back out but once this lady came out and made eye contact with us, she helped the first person in the door instead of us! After waiting 52 minutes we asked for service because we were waiting so long, and the only response went got was “we have other duties to do.” Needless to say we walked out and went to AT&T 6605 W I-40...... Ask for Josh, he was super friendly, knowledgeable and prompt to serve!
Brittany was great. I needed to add a line and a watch and she suggested I upgrade my plan Bc it was cheaper than the old one I gotten like 2-3 years ago. Saved me money in which case I’m very pleased!!! Thanks so much Brittany!!
Robert at the 45th and Coulter location is incredible. Hands-down the most thorough and fully dedicated employee I’ve dealt with during my time using AT&T. Robert jumped through hoops and dealt with all kinds of twists and turns from most of two hours to help us get our Tv services set up. After helping us set it up he thoroughly went through, explained, and demonstrated how to use our new product. 10/10 Robert Thank you for making it easy for us!!
Went in for internet service at my home they told me that I can get 18 meg the price and what not and I had to put $100 down to start waited for the tech to get out and set it up a couple guys show up and tell me some Bs about a cable getting cut down the street and they couldnt hook it up till the next Monday today annother tech shows up and says they cant provide internet out there at all. So I paid $100 for nothing someone or all of them are lying. They manager out there is useless if you leave messages for her she never calls back when you call and actually talk to her she will tell you shes doing something and will call you back but doesnt. Absolutely the worst customer experience I have ever had of any service provider.
Colton helped us tonight and was amazing! Helped my husband upgrade his phone. Great customer service really knew what he was doing. If you need help with anything AT&T has offer he the guy to go see.
Drew was outstanding from the moment he started helping me. Even after he saw that I had 4 phones to transfer over from another company, he was patient, thoughtful, considerate and answered every question I had & explained every detail I needed to know. I am thankful & grateful for every one at this AT&T especially Drew for going above & beyond to help this Veteran & my family. Drew is definitely an asset to AT&T & is the reason my family & I will continue to do business with AT&T. You knocked it out of the park Drew!!
Was going to switch to at&t but not now am going to stick with my current carrier first they were not offering me anything to switch to their company would not buy out my contract with my current carrier and then today my father who has been a customer with at&t for over 3 years was forced to wait in his car to get his contacts changed to his new phone while he watched other customers who went in after he did. and the man that we dealt with at at&t tried to make a sale any way he could whether it be having us get cell phones, switch internet providers. he would not let us leave the store until he made the sale.
This store kept us waiting over 1 hour and 1/2. We noticed that others were being taken care of before us, got off to ask and they said we were next. Continued to wait about another 30min pass, when my husband gets off to ask they tell him “you’re next after this guy” keep in mind that guy had just walked in!
Helping a neighbor. The salesperson was very friendly and helpful.
Lovella was amazing! She did everything she could to help fix the issues I was having with my new phone. She didnt give up even though the problems were created by someone else over the phone with customer service. She was kind and so helpful she made sure everything was perfect before I left! I recommend her to anyone that is looking to get real help and real results! Thanks again Lovella!
AT&T I must say you have one the best representatives Krista. After a stressful season of holiday shopping this was the last place on my list and Krista gave excellent customer service. I am not very knowledgeable when it comes to these new phones and Krista took the time to explain everything and walk me through it step by step! I was so sad to hear she was leaving. San Antonio is so lucky to be gaining such a professional and friendly person!
I called the store and asked if a particular phone was available as an upgrade to one of our phones and was advised they had them. I advised I will be right there. When I arrived I was advised they didnt have any color of the phone I was interested in and it would a week or so before they could it. I asked about the stores ability to order the phone vs the call centers and was advised its the same however, the call center can apparently provide the phones faster.
We ordered three phones online and have had issue with one of the phones that was on back order. We went into the store for further assistance and the associate who helped us couldnt give us any information on the order and lied to us yelling us what we wanted to hear and made us have to call the 1800 number for assistance. The associate was not friendly to us and we are new customers who transferred our service from T-Mobile. It has been a completely terrible experience all the way around and frustrating when an associate doesnt show great customer service. At&T is supposed to be well known for their customer service and we were not impressed and considering cancelling our new service.
I’m new with AT&T internet and Direct TV so I do not know what I think of them yet but I just met Ashley Milward and she is my hero. Words that describe her include professional, thorough, knowledgeable, caring, courteous, friendly, and tenacious. I’m retired but if I was still in business I would try to hire Ashley out from under AT&T. If Ashley is a reflection of what this company is like I am going to be a happy guy.
I was in a few days ago and the help I received from John and AJ was remarkable! They took plenty of time helping me with my e-mail issues and even went with me to our car to check on blue tooth. Their patience with this non-techie customer was most appreciated!!
After a miserable week trying to get answers regarding insurance, I came into the Coulter store. I was not a happy camper when I came in. A huge shoutout to Felicia and Kristy for the exemplary customer service provided to me!!! The best!!! Now, I am a happy camper!!!
Initially signed up over the phone for new cell service, 4 horrible customer service reps and a wasted month later.... I walked into Coltons store. As it was kinda complicated, it took a bit, but to walk out with 2 functioning lines, smiling! Wow!Awesome customer service, listened to all the complaints, was sympathetic and reassuring that it would be handled with same day service with him. Keep up the fantastic work, youve got a customer for life Colton!
Ruben Jimenez did a great job!! Took his time to help with all my phones. Really appreciate his professionalism!
Service was very good they helped me get the best deal possible
Terrible customer service. This company doesnt care about customers.
Julie is the best representative here. She goes above and beyond her position. She has helped me on and off the clock and has bent over backwards. I refuse to see any other employee due to the lack of effort to strive for ultimate customer service.DO NOT SEE ANYONE EXCEPT JULIE!!!
Alex was super informative. He’s a genuine guy and made sure I was getting the best deal possible.
Fabiola is a an excellent sales/customer service representative. I plan to use her in the future for any client needs.Thumbs up!!
Placed in the que...waited 30 minutes as each of the assistants finished with a customer then proceeded to go on the back only to hide out...when questioned the greater rudely replied with the I-40 store has no wait...when I pushed the issue and asked why there was a wait now since I physically watched 3 assistants finish with clients and leave the floor...I was met with attitude yet again. Greatly dissatisfied with the customer service here, will not return. Am currently seeking another provider who will respect that my time is valuable...left after another party was placed in the walkin queen ahead of me. I do not appreciate snotty staff and will not support ANY business that employees such.
Superheroes at this location! My old phone stopped holding a charge and wouldnt recognize the charger anymore while I was stuck in quarantine after an exposure at work. Two weeks without communication of any kind with the outside world seemed pretty daunting...AT&T Coulter came to the rescue! Mallorie got a new phone set up (complete with new FirstNet SIM card and activation) and delivered contact-free to my front porch. Oh! AND she put on the screen protector and OtterBox for me. Literally all I had to do was log in to my iPhone account. All of this was done contact-free. OUTSTANDING customer service by Mallorie and the team! Thank you so much! May you have many more happy customers.
Went in not sure what I was really wanting. Ismael was there to help answer any questions I had and he was very patient with me. I would definitely recommend switching! Best customer service I’ve experienced in awhile!
Marcy Salazar was extremely helpful in setting up my account. She took care of taking my deceased husbands name off the account and answered all questions. Very knowledgeable and cheerful throughout my appointment.
I always get great service by Julie, she is very well knowledgeable, she is very helpful. I am always satisfied with the service by Julie. You are doing an amazing job Julie, keep up the great work!
We went into to this store and wanted to switch our phone service. The store was extremely busy and we were greeted by a work promptly. We told the guy we wanted to switch service because our current provider was bought out by AT&T recently, but wanted to use our own devices. Upon hearing that we were not interested in purchasing phones, he became much more rude towards us and rushed us to make a decision about which plan to choose. After looking at our plans online, I noticed he signed us up for insurance which was 10.99 more expensive which we made clear we did not need since we brought our own devices that were owned outright. Our experience was not pleasant at all at this store!
Julie was amazing! She went above and beyond for us to help us switch from Sprint/T-Mobile over to AT&T. Thank you!
I best visit and help me with pay off my old phone and get new phone. Ashley was best associated.
Ive never had a problem at this store, Ive worked for a phone carrier in the past and Ive had different providers. The service is always excellent. Please keep in mind many phone carriers do not have technicians or service and repair centers this is why they do not train their representatives on the technical side because the purpose of the store is for sales, any help you receive from these reps for technical support is actually a courtesy. Just trying to give some perspective on from the other side of the wall. Many dont know that these representatives do have many company policies that they have to follow, and while many do not know these representatives do have a monthly commission to meet, this is why they are restricted on many things they have access to Im the store system. A friendly reminder and suggestion is that Google is amazing and just about any question you search for using this engine you shall find and answer, the representative trying to help you 9/10 times probably just googles it to find a resolution. YouTube is also great for tutorials on how to use applications and cool stuff your phone can do.
Will never go to another AT&T store this one has everything we need plus they are always quick to help us and give us the best deals, If you go in ask for Perry one of the greatest employees I have ever met.Always know exactly what we want and need in our business.In fact if Perry aint there then we leave and wait till he is there to conduct business.Thank you Perry I hope they Are appreciative of you and know you are a great asset to their Company.
I am a a senior senior citizen and Mallorie was very polite and courteous. She went above and beyond her job to help me solve a problem customer service was unable to help me solve. This girl deserves a raise!
Kristy and staff were great!! Sorted our issue when neither customer service or two other stores could!! Thanks guys, keep up the good work!
Came in for some help on my girlfriends iPhone a couple of weeks ago..by far the best place to get help... line was long, but what can you do. Thank you for the help Brittany.
Wow Had Lot of issues with different store out of state was charged all kind of money on my mouthy bill came in had justin and Leslie Amazing Service!! And help A+++ They Resolved Issues And I Got A New S20 Samsung!
Extremely helpful and very patient. Went above and beyond for us, and was very quick. Throughly explained everything we needed to know. Definitely would recommend.
Horrible store. The staff is lazy and demeaning towards you when they speak. The worst part is they dont carry the products for your phone that you actually want like: aux cord adapter, glass screen protectors, or even a decent case for dropping. But theyll sure sell a phone to you
Malcom was so patient and helped me troubleshoot problems with my voicemail, very thankful for his patience and support! Lesley also did a great job helping to troubleshoot. Problem was resolved
This place is great! Best customer service I have received with AT&T yet. The manager Earnest is great and if you are needing any new phones or service Krista is your girl! Super friendly and helpful place!
Colton was great! Very helpful. Got me a new phone, case and screen protector quickly and efficiently. Even saved me money on my bill! Thanks Colton!
I was at the Coulter road store yesterday for an hour waiting on someone to help me. When I got there I was logged in and was #1 on the waiting list. After being worked around several times I finally asked someone and he said thatEveryone had other responsibilities! I told him I’m a customer and I want to buy a phone! Needless to say we left without a phone. What is more important than selling phones?
Staff was very helpful with an unusual situation
Very unprofessional staff. Seemed to care about the music playing on their boombox instead of helping actual customers. Will not return to this store. Would not recommend going to an authorized retailer. According to customer support they do not have to follow the same customer service standard.
I go in to see why I have a voicemail coming to me and I cant clear it. Talked to Felicia whos customer service is awful. I am looking for someone smarter than me and met someone that isnt even as smart as my grandmother. I will not be going into that store again.
Mallorie helped me and was very professional and so friendly. She deserves a raise. She answered all of my questions with fast and quick service.
Normally we have a great experience when we come to this store, but this past Saturday was not as great. We had a guy named Rodrigo and when he set up a plan he didnt ask make sure the address was correct he didnt ask for an email he didnt do anything properly he didnt set anything up or give us the right information to set up everything in the MyAt&t app and weve been having to call customer service and they dont know what is going on because they added a security pin and now that dont work they cant update the address for some apparent reason and we cant for 30 days, tried to upgrade phone and cant do that because the address is wrong and it just has been a huge A** MESS.. We dont live in amarillo and its not easy for us to just come and go as we please to the store. Been basically fighting to get everything fixed since Saturday Evening.
Fabiola Flores is a rockstar! She was patient with me as I asked all sorts of questions, and she answered all of my questions. Highly recommend!
Bad ... the girl knew nothing about the phones ... plus a 45 minute wait .No bathrooms ..Very disappointed.. Ive used them.for over 40 years ..looking for something better..
Brittany was so helpful, courteous and knowledgeable. Thank you for all your help. I totally recommend coming into this AT&T store ... and ask for Brittany !!! THANK SO MUCH AGAIN !!!
Brittany Freire was amazing in helping me out with all of my needs, I would absolutely recommend going to see her! Thanks a million!
Great office, staff was friendly and answered all my questions with out forcing me to make any decisions. 🙌
Ruben was a great help!!! What a very great dude to help me get my problems all fixed !! Come see him!!!
The employee who helped me and my mother was very sweet and explained everything he was doing so that she could understand and hear
Just wanted to share my experience yesterday at this location Diane Gates did an Awesome job helping me out with a DirecTV issue that was driving me crazy but she keeped it together all the way to the end she got things taken care of to where I can say Im a very happy camper today where my son can watch TV in his room with no complaints.... If I could give Diane Gates a star or two I would give her 12 stars in overall for all her hard work .. Thanks Diane Gates
Chelsea Doane sold me an Apple Watch. She was very sweet, professional, and knew her stuff. She deserves recognition. Love the watch! Great buy!
Perry was professional and has a great personality. He was fast and efficient and knew what I needed and took care of my needs.
Enrique is the best. He always gets us set with what our needs are at that time. Highly recommend him and AT&T.
This store has the worse customer service. Staff is rude and management doesn’t care. I will never use this location again.
Nice, clean facility. Staff was prompt at welcoming us at the door but the wait was extreme and they were unable to help me solve my problem with my iPhone. Make an appointment before visiting this store.
Wendell hooked it up and fast. Had issues online so I went to the store. Ten minutes later I walked out with my new iPhone. Fast, awesome, friendly service.
Ishmael spent over an hour on hold trying to take care of our problem. He was patient and courteous the whole time.
Was excellent. Very knowledgeable and helpful. Knew everything that had to be done and very patient. Couldn’t ask for anyone better. Awesome
Brittany helped me so so much. She taught me how to set up iCloud and photo storage.
Ashley took exceptional care of us curb side! Thank you for making our trip so painless!!!
This is the best ATT store in town.
Enrique in Amarillo, Texas store was very helpful. Very knowledgeable, friendly. He is the guy to ask for! Great experience.
I worked with Felicia to get our company cell service changed. She was incredible throughout the entire process!
Nice enough person I spoke with, but dont expect any technical help. I was informed it had to be done over the phone now. And they are mostly just a store. Frustrating.
Brittany helped me today and was very personable and fixed my problem promptly!
This store has terrible customer service. Its almost as if they look for a way to not be helpful. I left this store and drove to the store on I-40. They had several more employees available to help.
Taylor J. was very helpful during our visit. Very pleased with his knowledge and help.
Best store in Amarillo by far
Be careful with what they promise you Salesperson told us we would receive $450 credit on existing equipment after account was set up we received 150 to me that is dishonest
Fantastic service! Quick and polite!!! What a blessing! The Store Manager was especially helpful! Thank you David!
Ashley Milward, Leslie Haley, and Mallorie Green are the best representatives at AT&T on South Coulter Amarillo Tx 79109.
This store has the worst customer service. The reps do nothing but blow off the customer. They lack knowledge regarding the service they are supposed to be providing. Its insanely frustrating to deal with the techies that cant actually help the customer.
Customer service somewhat great they need to spread their services to caprock area cant believe now days cant evan get. Home phone services and Internet in the city limits. So 😥
I have all of our phone service with them and I have problems with my phone because I dont read well so when I get something wrong Bay just fix no problem
50$ to trade in a phone does not equal $250 to pay off a phone to trade it in. And having the bill go up by 80$ makes no since.
Very helpful staff, were great helping my wife and I switch services and get into new phones.
They went above and beyond to help us, highly recommended.
Robert Vela was absolutely wonderful. He went out of his way to help us
Great experience, highly recommend
Nice people, well trained and adept at the performance of their duties
Ashley did a super job and wish very professionally
Brittany is the best helped me with all questions and got me the phone and air pods I wanted
Robert is the best! He stayed an hour plus after they closed to work everything out on switching our services!
Ashley took such good care of us. Fast and friendly service
Julie Portillo was so great to work with! Made the process so much easier!
Waited for over 1hour1n parking lot to be called. No call. Checked lnside. Name was taken off list.
First rep was no help and said service wasnt available. Came in a couple of days later and the rep was extremely helpful and service requested has been completed.
Ashley took just as good of care of me If not better as in store! Thank you Ashley!
Felicia was patient and took extra time with me to make sure my phone was working properly.
Felicia was great helping us out on our problems. She has great customer service.
Appreciate the time & honestly to help me correct the problems Ive been having with my phone. The service tech was very nice.
Incredibly long wait times every time Ive been here. Staff has always been very helpful, however.
Great customer service! We were in and out within fifteen minutes with a replacement phone.
We always seem to have the same guy help us and he is great!
Usually get great service here. Knowledgeable staff and willing to help you as much as possible.
Customer service was great but this store is so small
Outstanding people! Didn’t stop till they fix the problem! Very pleased.
It is a really clean and up to date store. It’s also air conditioned. The service is pretty good too.
Great store. Reps are number 1
Not busy, right away was greeted. And Heather Freeman help us with all the questions we had. Will be back to that location
Colton Henderson was a very helpful and friendly! Recommend him to everyone!
Went in to see abt new deals for existing customers, told us to call customer service. Not much help any time weve been in store.
Hunter did a great job changing my plans and getting everything working correct
Perry is awesome and always takes great care of me!
Sherry was extremely helpful and courteous. Couldnt have asked for better service.
Probably one of the smoothest transactions I have had with AT&T
Ruben was such a great help! 10/10 highly recommend!!
Helpful and friendly. Made us feel like they enjoyed serving us.
Couldnt unlock a cell that I purchase due to policy rules thats not right cell paid for
Ashley answered all my questions and was extremely helpful and took care of me curbside!!
Great service but be sure to set up an appointment before you go in!
Called ahead to different store that had phone in stock.Arrived and told fifth in queue despite having sat through queue at other at&t
Wendy was an excellent customer service representative! Very nice and I left very happy!
Took 3 hrs to buy a phone and get it set up
Perry was awesome! I know more now, than ever before!! Thank you!
Brittany was very helpful. Great service!!
This place is horrible, for the past week I have called there phones, but no one has answer I have probably called them a total of 30 times and have yet to pick up my call, I think everyone in here needs to be fired because they are lazy to even take a call
ATT people were very polite and quick to answer all my questions.
Ashley did a fantastic job getting my phone working
Always there to help
Talk to A 50+ man like he was a child. If I had another choice the door wouldnt hit me in years ass
Needs better employees. Went there to get a new phone, and ended up talking to some crazy guy.
Slow and liers. They let me down every time
Communication terrible between the customer service call cente and the stores.Very disappointed. We are considering an alternative service provide.
Walked in and saw about 3 or 4 employees playing games on their phones, walked around for 10 minutes, never got talked to by the staff
Everyone is helpful and friendly. They act like they really like their job.
Felicia and Nichole need a raise. They are awesome!
Use to be the best , but service department hardly stands behind anything anymore.
Fabiola helped me with my needs. Excellent job
Justin helped me out so fast and easily!
Ahleys great
Very nice helped fixing the phone 😇👍🇺🇸
The young lady that helped us was wonderful.
Great store. Very helpful staff.
Excellent customer service as well as friendly invironment.
One on Coulter they are customer friendly always very helpful
Good service..always busy but still pretty good
Great experience. Thank you Robert for your help.
Very organized, helpful staff and the manager was great.
They take absolutely forever to do the simplest things.
Felicia is wonderful. Painless shopping today !!!
Will never stop anywhere else, great service.Thanks Perry Flores, you the man bro!
Didn’t even bother to answer after calling 3 times. Hello Verizon!
I hate having to go to the ATT srore, but this one isnt so bad.
Not what I expected. Dont go there unless you have in mind exactly what you are wanting.
Last two times Ive been there, the employees were not helpful at all.
Ask for a guy named Justin. Great guy, super helpful.
An amazing experience shop At&t
Sherry was great and fun to work with!
Total reviews rating 4.1
199 Reviews for AT&T Store 2023:
Review №1
2022-08-13Ismael Palacio was extremely helpful and provided the best experience Ive ever had at an AT&T store. I needed a new case, screen protector & grip / stand for my phone.He assisted me immediately and showed me all the options, then cleaned my phone and quickly put it all together. He was personable, professional, knowledgeable and kind. He spoke highly of AT&T as a company to work for. I appreciated the pleasant efficient assistance.
Review №2
2022-04-08Mr. Rivera most most helpful, courteous and professional. He is a very sharp young man. A wiz. Very accommodating. Took his time with me to explain how everything works with my iPhone trade in and that our AARP pays the activation fees. Definitely had a great experience with this store. Give the man a raise!
Review №3
2022-03-25Took my phone in to be looked at because it was doing odd things and got to work with Eduardo. He was the nicest customer service rep I have had the pleasure of working with in a long time! He fixed my phone! Super knowledgeable and friendly! He is a gem in the world of customer service!
Review №4
2022-08-15(this specific store) I started a line that didnt end up working, and they made ME pay extra money for THEIR OWN mistake. Unfortunately there was no way around this. More specifically, i paid the sales tax on a phone to start it up, but the service stopped working about 2 hours in. Many days and frustrating hours of waiting/talking later, i was told repeatedly that theres nothing or no one else i can do/talk to, i must pay the restocking fee to send the phone back that i already paid the taxes for, AND pay the NEW taxes on a new phone. So that was an unneccesary $160 that shouldnt have been needed just to have a dang phone to make calls and texts from.Anyway I just went to Verizon in the end. It may be a bit more expensive, but there have yet to be any issues in the 2 months Ive had it.
Review №5
2022-05-18If you need absolutely anything regarding wireless or what have you that AT&T has to offer ask for Ruben. Ruben helped me out and made sure I was 110% satisfied and comfortable with my new phone.
Review №6
2022-07-28Very clean store , friendly staff. Ian was fantastic i didnt get service but that was out of Ians hands.
Review №7
2022-02-26I received amazing customer service at this store. I am a first responder and my phone suddenly stopped working a couple of days ago. When I called customer service yesterday I was told my phone was no longer compatible with First Net and I would have to buy a new ATT phone. The phone I have is a Samsung S Galaxy 21 Ultra and I was told that it was compatible by Att costomer service before I purchased it new IN October from Samsung for $1400. (Just 4 months ago). I explained the situation to Felicia and with her help as well as Auston (Manager) and another Employee they tried every possible solution to get the problem resolved without me having to buy another phone. AND THANKS TO THEIR PERSISTENCE AND COMMITMENT THEY WERE ABLE TO GET IT DONE. Their customer service skills are top notch and they worked together as a team for me. This was well worth the 5 hour round trip and they turned a very unhappy customer into a very happy one!! I will never go to any other ATT store ever again.
Review №8
2022-01-06Went to the store today to get answers on my bill and also find out why my phone hasn’t been working the same. I went in asking to speak to a manager because I assumed that’s who I needed to speak to to get my issues resolved. The representative at the door said instead of waiting longer to speak to a manager she felt she could fix my issue and assured me she would get a manager if needed. She took her time and explained my bill in great detail so I could finally make sense of it all. She also ended up saving me money and swapped my SIM card to fix my phone issue! Ashley made me feel like a valued customer again, which I haven’t felt in a long time! Ashley provides the customer service that so many companies fail to do! Thank you Ashley.
Review №9
2022-06-06I switched from Android to IPHONE. And Victor was awesome in explaining everything and answered all my questions. He made the whole experience quick,easy and enjoyable. Thank you!!
Review №10
2022-05-10Colton was Great Help with changing 2 of my kids from another carrier and adding them to our family plan. Kind, knowledgeable and took time to explain everything so we could all understand what we were getting and he didn’t leave us alone until everything was completed and accessible from the new devices. He even helped us figure out why our iTunes accounts were linking to the wrong devices. Such a good experience… we have referred others to the 45th & Coulter Store in Amarillo. I’m sure they are all great but Colton certainly earned my family’s business!