Kerbside pickup
Yes
AT&T Store in Austin
Categories
Location on the map
Austin, Travis County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 512-291-9800
Site: https://www.att.com/stores/texas...
Site: https://www.att.com/stores/texas...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:11AM–7PM
AT&T Store in other cities:
Comments (199)
Jesse helped us immediately on our entering the store. Very thorough and professional.
They was very helpful on everything n loved the service would totally go with the same guys n same store again everyone was really helpful n did their job very good 👍
Luis was amazing!! Very knowledgeable on the products and helped configure my plan to best suit my family without feeling pressured to commit to anything I was unsure of. Come back 100%! His boss Oscar clearly enjoys his staff and supported Luis when clarifications was needed. Give these boys a raise please!!
Oscar and Eddie were very helpful. You know how when you change phones, you have to go through a kind of daunting process? These gentlemen made it actually fun. They both have great Public relations skills. I laughed the entire time. Even the manager Jorge came check on me, he was so sweet. If I could give 6 stars, I would. This store is full of smart, friendly people. I recommend this group of professionals to anyone, they set a standard above any AT&T store in TX.
We had the best customer service ever! Israel was so knowledgeable and helpful! He answered all of our questions and got us through the process of switching our service very quickly! We are so happy! The Marquardt’s
I’ve been an AT&T customer for over a decade. I was having issues with a new device and service so I called the support line. I was transferred to 14 people over the course of 4.5 hours on the phone. Yep, you read that right. I was at the point of cancelling all of my AT&T services because of how difficult they seemed to be making it. I was blown away at how little the customer service individuals knew and instead of finding a solution they just transferred me again and again. I finally went in to a store for help. Miguel figured out the issue and resolved it in no time. He went above and beyond to help me and saved AT&T a customer as well. Go see Miguel!
Roxy was absolutely amazing!! She not only was so patient with me, but helped me get the best deal and made sure I was in love with my new phone and all my accessories! Eddie was a huge help, too!! He was very sweet and knowledgeable - the best team :)
The staff is very friendly and attentive every time I stop in. The best customer service I’ve ever experienced!Abigail Diaz is very patient and super helpful. I’ve been to other AT&T stores and this one is the best one hands down. Every concern I had was met with tender patience which is so rare these days, especially with me being very particular with what I wanted. Thank you so much Abigail Diaz and Jorge Miranda for all your help!
I went to the AT&T store to upgrade my phone. As soon as I walked into the store Sarai assisted me. She was very nice and friendly, the type of person a customer likes to see. She helped get a phone and transferred all my information from the old phone to the new phone. She did a super job.
Jorge was very nice and helpful. My iPhone was iCloud Locked due to my iCloud account being hacked and Apple told me I needed the receipt to my phone in order to get my phone unlocked and usable again. I havent been an AT&T customer for years, but nonetheless, Jorge quickly assisted me in a friendly manner and was able to get me the receipt for the phone showing that it was indeed purchased by me. Great customer service! My life hasnt been great lately due to having multiple accounts of mine hacked and losing lots of information and the ability to communicate via my phone in the process. It hasnt been easy having to piece back together my digital life. Thanks to Jorge, Im one step closer. Thank you!
I had such a very issue going on with my account and the good lord guide me to the very best customer service provider Michael I couldnt been helped any better. Thanks my friend! Joe
This was a wonderful experience. I will be back. The customer service I received from Eddie was one of the best AT&T experiences I’ve had. His coworker Jorge was also there and very helpful. I’m grateful that they had the time to explain everything that I needed to know to make an easy, smooth transfer to a new iPhone! Thanks guys!!!
Big shoutout to Shawn Dugas for helping me get my new iPhone 13! He was very polite, patient, and helped me switch from my previous provider boost mobile. Definitely one to go to for quality service.
Jessie is amazing! Went to the south park meadows store and he was just the most efficient custom service representative I have ever met! I will be coming back to this location and make sure I ask for Jessie!
Didnt have to wait. Only two customers there before me and they were being attended to. A lady came to me [dont remember her name,sorry] and I was pleasantly taken care of. No rush and she answered all my questions
It took us a while to get our accounts sorted out, but Francisco was patient and helped us through everything until we got everything cleared. We cant thank you enough for walking us through it all and for staying late to do so. Sorry to both Francisco and George for keeping you late on a Friday. But we are thankful for the customer service provided, which was above and beyond.
Andrea was incredible. She walked me through all of the possibilities, made sure that I saved money in every way possible. I was so happy with her service that I sent my partner in the next day. Andrea helped her switch her provider to ATT with savings and quite a few accessories at low to no cost because of offerings. I highly recommend anyone go to this branch and get their phone.
If I Could rate 0 stars I would! My dad drove over an hour to meet with me to help me upgrade my phone at this location. When we first walked in it was busy (understandable), but no one greeted us or even acknowledged we were there until after 10 minutes I said something. At that point the employee seemed irritated that I bothered him and just asked for the name and I would be put on the list. He told me it would be an hour, so we went next door to eat while waiting. We came back 35 minutes later to see where on the list we were and the first guy we spoke with looked at us and immediately turned around and walked away. Another guy came up and we asked how much longer and we were told we weren’t on the list. He said he could add us on now and it would be another hour! I could not believe this especially since we had already waited so long and came so far to this location. No one even apologized or offered any assistance. I work in customer service so I understand both sides of it. This was unacceptable and the first guy did not do his job because god forbid I ask for service. AT&T has lost my dad and I’s business (I’m sure no one will care because one customer won’t break the company), but if you truly cared about customers, you will take the time to reach out and speak to the team at this location. I’m never the type to complain because like I said, I work in service so I understand when it’s busy, but this was just wrong, not even ONE APOLOGY.
Michael S. went above and beyond in order to solve a vexing iMessage non-activation issue with a new 12 Pro Max, which apparently can be an issue with these newer phones. Under the ostensibly indefatigable management of Ismael, Michael labored to resolve this puzzle for well over an hour. Entirely professional, genially amicable, and thoroughly transparent in his work, Michael’s customer service created the kind of experience all customers desire but rarely receive. Kudos not only to this particular store’s robust management and dynamic flow, but also especially to Michael S. who deserves a raise and/or promotion for his stellar commitment to the AT&T product line and brand. 💯 👍🏼
I want to appreciate Shawn Dugas, Jorge Miranda.I had a complicated problem with my account after leaving to boot camp, I was definitely frustrated but Jorge & Shawn helped me so much getting my phone back in line I definitely didn’t expect to get the results I got but I got proven wrong by both these amazing men thank you one more time to AT&T at South Park meadow!!
My fiancé and I went in wanting to transfer our lines from T-Mobile to At&t. We did not expect to waste 2 hours of our time signing up, buying the phones and then to walk out with our service not activated was not acceptable! from the start the representative helping us had the worst costumer service. He mentioned deals he could not fulfill. When it came to finalizing anything wether if it was the iphone or a an Apple Watch he would run into an error then would run to the back with no notice of what he was doing and we were stuck waiting with no update. When he would return the details were so vague and at that point I was ready to grab my things and leave. After we had purchased 3 phones and left our service was not working and when we contacted at&t customer support we learned the representative spelt our name wrong in the email and then the representative informed us that our lines were in a status of requesting our service and we had no notice all due to the representative taking our information and not confirming the details and we didn’t get a copy of what we signed up for or any information regarding the account. I wish I had read the reviews before switching services over because this has been the worst experience ever. Clearly at&t only works for their commission they don’t care about customer service or helping their customers and we have to set up our phones ourselves constantly being transferred to different departments. Don’t waste your time or money on a horrible company with no ethics or morals. If I’m correct the representative name was Alejandro and even the store manager claimed he was the most “advanced high tech” representative but couldn’t even get through finalizing a family plan without walking away every 10 minutes because of an error.
I can’t express my gratitude for this store and the sales host, Michael. He went above and beyond today to help me! I had lost my phone, and in the midst of panic, helped me pick out a new one. Not only was he kind and professional, he gave me his best advice and set me up with a plan that best fit my needs. Fortunately, my phone was located in the meantime by a Good Samaritan and I was notified while at the AT&T store. Michael was extremely patient and understanding. He patiently reversed the plan we were about to complete, updated me on next steps since my SIM card would need to be replaced, and did all of this with a great attitude! I know it couldn’t have been easy to cancel everything but he never showed any frustration, only great customer service! When I need to upgrade, I know who I will request to help me! Also a big thanks to the gentleman behind the service desk who assisted in the return. Thanks, Michael! You’re the best!! (I was fearful that the current social distancing guidelines would pose a major problem, but the store was well prepared, clean, and welcoming customers)! Thanks AT&T!
If ever you visit ATT South Park Meadows, ask for Michael. His 7 years of experience with the company clearly shows. Super easy to talk to, and even when not asked he even stays later on days when everyone else is calling in. His work ethic and willingness to help you with what you’ve come in for, in an honest way, is outstanding.Please give Michael an even bigger raise if possible, because as one heck of a strong employee, I would not be surprised if other company managers were offering him job opportunities while their visiting the ATT store.This was my best ever ATT branch experience ... unequivocally.
We worked with Roxy to upgrade our iPhones and she was so helpful kind and accommodating. We will definitely come back to this store for future needs!
I am blown away by the experience my mother and I just had in here. She has been with AT&T for at least a decade now and learned more today than ever. Fernando was incredible. He was patient and thorough. He used phones for examples and wrote everything down for her and even me. And him saving us a ton of money was a plus for sure. He needs a raise. I can only hope there are more people like Fernando. Oh and the manager Ismael was so very kind in getting us bottled waters from the back. Way to go guys!!! Thank you so much for today.
Horrible! AT&T wont replace a charger I bought from them that is under a year old and under warranty per the AT&T website. The first convenienty located store said I had to go back to a distant store. Even that store, where I bought the phone and charger because it was the closest store open during the pandemic, also refused to replace the charger or help me further. They said I need to contact the manufacturer but had no contact info for the manufacturer. Its an AT&T charger, bought at the AT&T store as part of a new phone package. I am furious!
Went in to get my moms upgrade and trade her for my phone. I was created and attended to immediately, and the staff was SO sweet. They werent like other stores with employees who seem to openly hate their jobs. The process was super fast, very streamlined. I was able to get everything sorted and transfered withing 30 minutes. I live about 40 minutes north, but I would absolutely be willing to make this drive again for my next transaction.
Miguel was amazing helping upgrade 2 phones & establish new service on 2 new tablets. Ismael was very courteous getting accessories & providing helpful info. Their service made my electronics purchase seamless & enjoyable. They are invaluable to your company. Thank you so much!
Went in today with my parents to switch over from Sprint. We met with Alex and he made the experience so pleasant and easy. My parents are not tech savvy at all and I am only slightly better so he had his work cut out for him, but he took as much time as was needed to explain everything and make sure we got exactly what we needed and understood what was going on.
Everyone in our circle of family and friends is with AT&T. My husband and I knew we needed to make a change from Sprint so we went to AT&T at Southpark Meadows and met with Leslie. She was amazing, patient, informative and professional. Our time was well spent and the perks we got in our service package were so affordable. So glad we are with AT&T.
I went to a different ATT store, then Best Buy, then Verizon, and Arni and Ismael at this location were by far the best. I needed 5 phones that were hard to find and they worked hard to find them and make it super easy for me. Fantastic teamwork and great service. Other ATT stores could learn from this location. Arni and Ismael thanks so much fellas!
Aron was a fantastic help! He was able to set me up with a new cell phone and a new plan all in under 40min. The process was easy and relaxed, Aron did not push the typical “sales rep” attitude towards me at all. He listened to what I wanted and was able to do just that! Set me off on my way with all the information I needed to start my service with AT&T! A job well done Aron, I appreciate it!
Sarai was hands down the reason we had a 5 star experience. She was incredibly knowledgeable about the products and promotions so that we could get the best combos for each of our very different user needs. In the end, she was fast, wonderfully accommodating and excellent at explaining everything. Thank you, Sarai, we love our new phones and service.
I went to the AT&T store referencing the My AT&T . The change was sudden and w/o notice? Having prepaid service, I could no longer access my account thru their app. In the store, an employee indicated that I needed to access another acct. and that no one with prepaid could access an account thru My AT&T . Well, I had been for a long period of time.... Once again, AT&T employees within separate departments fail to communicate so ALL employees are on the same page regarding internal training/disbursement of information. ????
Be careful of young lady that tells you 30 day trial is risk free. If you take the phones back she will tell you there $55 restocking fee on each phone. Once you sign and hand the credit card get ready for hidden fees. When they say you will account credit get it writing and notarized. Salesperson is shady working on commission will do anything to get your business including lying about the what you will end up paying. BUYER BE AWARE!
WOW! I went to different stores trying find a help with my service and this location is the only store where the guy help me with everything.If you need a great and acknowledged person ask for Fernando. Super smart guy.
When to At&T South Park meadows today to purchase,2- iOS mini’s which I know they will have to order anyways and an iPhone 12. Three families of Hispanics came in after me and every one was greeted and put on a list I was greeted last and put on the list last. All the employees are Hispanic I’m the only person that appears to be white but I’m actually Sicilian. Everybody know the white os the new black. My purchase was around $2,300 they won’t be getting any of my money I’ll order straight from apple just like they are going to do and will be switching my service to another company
Rude seemed uninterested in explaining products or answering questions. When I asked for different associate to assist she said “I’ll put you back on the wait list” and walked away rolling her eyes. I did address with manager.
Very nice employees, an extremely quick wait time even when store was crowded, employee helped find the best deal and with trade in process, one of the best AT&T stores in Austin, Roxy was very helpful and nice
Fernando is FANTASTIC ! He tiok time to explain deals and phones. I came 2 days in a row to buy from Fernando and left work early to get here before he got off! Wonderful service!
This store has the worst Managers i ever had to deal with.I bought 3 smart phones Dec 4th, 2019 during a promotion (Article #765945) that stated the phones were free with exchange of current phones. I returned my phones and did everything required to qualify for it.Well, 6 months later and MULTIPLE visits to the store and calling customer support I am still waiting to get my credits, which should be up to $500 or more.LEX ORTIZ was the first manager I talked to, gave me her cell number to keep me updated and then blocked my calls and texts.ISMAEL FLORES was the second manager I reached out to, SAME results.Then I was given the name of their District Manager ARMANDO VARGAS whom I emailed and got ZERO response.This has been my experience with this store, I regret my decision to switch carriers so much.AT&T is the worst!!!!!!Buyers BEWARE 😡
I was in the store and I had a awesome sale representative name Sean. He took his time with me which I appreciate because my technology is no good. My phone took a long time to download the apps. Sean stayed with me and listened to me rambling. I give him an A++++++.
Jorge and his team were super attentive and addressed my needs (which were slightly complicated) quickly. Excellent service!
Luis was extremely patient and understanding with an issue caused by another locations employee. When looking into chaos caused by this issue, Luis was very thorough and provided ALL details of different options available for a resolution so we could decide what would be best for us. You can tell Luis cares about the experience he creates for customers and is very knowledgeable and goes the extra mile.
Be careful,AT&T Unfortunately, the worst internet I have ever used in my life, my phone does not work. I chose this brand because of a campaign they offered me, but I regret it, I am definitely disappointed and I definitely do not recommend it, thanks
Had some incorrect information provided to me via the online chat representative on AT&Ts corporate website, including misinforming me of the appointment day. Roberto was outstanding in overcoming the failure the online representative created. Greatly appreciated him and the staff.
I had a bad experience at the At&t at barton creek and ended up calling the south park meadows location to see if they had the phone i was looking phone , i spoke with Micheal the manager and he was so nice and helpful from the phone call, to when i came into the store and up to when i left! He answered every question i had, got me a new phone and even helped me with my phone plan to get a lower monthly rate! best customer service i’ve had.
I was greeted at the door by Sarai. I was immediately impressed by her warm disposition, after communicating what my needs were and what I hoped to achieve from the visit. Sarai answered all of my questions, in addition to patiently giving me the pros and cons of each iPhone leading me to make the best choice for my needs. Because of the positive experience I purchased AirPods and an $80 Pelican phone case. Normally, I would have purchased a more economical case from Amazon. Today I will visit the store again for AT&T TV. Customer service at its best.
Abby Diaz was very helpful and knowledgeable through the whole process of my switching service and upgrading.. she was patient and great customer service .. highly recommend her.
The customer service at this location was excellent. The professionalism by manager Lex was the best we have experienced .We definitely recommend this store for any mobile phone or other AT&T needs. The staff has always been courteous, polite and professional!! Keep up the awesome work their guys!!
I didnt catch the young mans name (I will update when I can look at the receipt), but we purchased two iPhones for our kiddos about an hour before they closed on Christmas Eve. He was very knowledgeable and helpful, and made our visit easy & pleasant.
My son and I went in to get assistance with his phone. We spoke with Jr. and he indicated that our warranty was out, which we found out later that was incorrect. My son explained to him the problem and I, too, reiterated that he was returning to school and would like for his cell to be working properly since I was paying for the services. His suggestion was that we pay another $200 and get another phone or just deal with the problem until our contract was up. He was not very helpful at all and had the attitude of an individual who was not willing to provide any type of assistance. I definitely left this store very angry, because Jr was passing the buck and was not concerned about the situation or providing assistance. Fortunately, we later spoke with AT&T and described the problem which they went out of their way to resolve. My past experience with this store was not horrible, but could have been better. When we visited this store on Sunday, August 2, 2015, I would like to express my disappointment in this store and their employee Jr for treating us like we did not matter. You should requirement a higher level of education or customer service when hiring your employees.
Our experience was awesome! This is the best AT&T store in Austin! Lesly was very helpful, cooperative and knowledge! She took the time to answer all our questions.
This AT&T store hands down gave me one of the best in store experiences to date. Roberto, Siya, and another gentleman (did not catch his name) were super professional, kind and helpful with all of my questions.Notably, I really appreciated when Siya wiped down her phone when I needed to speak with a rep over the phone to change my internet plan (they don’t handle this in store).Siya and Roberto also helped break down my plan to compare apples to apples on what I am paying for now and where I could save.You guys... I never thought I’d say it but I am actually looking forward to my next visit to AT&T when the time comes. Walked out of there with a big smile and not a head swirling full of confusion.Southpark Meadows AT&T store - y’all rock!
Luis very patient and helpful. I went in to get my phone sim card and he tried several solutions and fixed it. Very patient and helpful.
Alex worked very hard getting my phone set up after a very bad experience on line.Good job Alex. Great service from this staff at this store. Good job all that helped me.Cc
Fernando, is a great At&t rep! He provides us with the best customer service every time we have gone to the store. He is our go to guy. He is very helpful & knowledge when answering questions we may have.
Me elderly friend and I went in needing help with her phone. Michael helped us with great patience and kindness. He went way over average service. He was exceptional. You don’t get service like this very often! Thank you Michael! We will be back.
Michael met me at the door, I changed to another provider and my IPad would not work. The other provider kept saying the problem was AT&T. After Michael politely listened and then stated he didn’t think so. He check the settings, we contacted the other provider and he found the other provider entered the wrong ID number. I spent five days on hold and being transferred, Michael is my hero.
I am very happy they didnt charge me for the Sim this time but the service was very slow and when I came back after they messed something up they were going to make me wait in the back of the line even after I told them my dad had to be at work. We wouldnt have had to come back if the previous associate would have taken care of the issue properly but they didnt care and said you have to wait your turn. Very disappointing 😞
I showed up at 7:58 pm and these guys had the door locked and ready to go instead of ready to be helpful. I made a payment on the kiosk here a month ago and the payment didn’t show up on my account. I just need to show my receipt but instead my services will be disconnected. Instead of getting this issue taken care of it’s easier to disconnect my 5 lines and take my business else where. I have had the internet, Directv, and wireless and if you want to pay the lowest price I would stay away from att. Google fiber has been outstanding though as well as cheaper.
I agreed to upgrade my phone with a $300 trade-in of my old one. I then paid off my old phone and signed contracts for the new plan. The sales rep said, “Don’t worry, that won’t be the new price of your phone. You’ll get a $300 credit.” So, I signed. After spending an hour deactivating the phone, signing the contracts, and converting the data onto the new phone, she then disclosed that the $300 credit program ended. It was a bait & switch. (Also, the reason it took an hour was their internet was “slow”. For a store that sells internet, that says something, as well.)
I walked into the AT&T store in south park meadows feeling extreamly aggravated with the customer service I previously received from AT&T over the phone and from other locations. I was very upset that when I walked in the store I was ready to return everything I had just purchased from AT&T as I no longer wanted to do business with them I was ready to switch to Verizon. I was trying to port my number from T-Mobile to AT&T long story short the transfer was unsuccessful. I spent a whole weekend with a brand new iphone 7 that was not working, I was unable to text and take full advantage of the phone itself. I wake up Saturday morning with NO Service. Keep in mind I just purchased the phone Friday morning. Giovanni at AT&T in south park meadows was able to resolve my issue very quick and without any more stress. Previously at a different location I had been told I needed the card to return the phone. I made it very clear I did not have the card with me as I was on lunch break well at the other location I was told they were unable to assist me since I didnt have the card. Well Giovanni at South park meadows was fully capable of returning the phone, getting me a new phone, new number, new screen protector WITHOUT my card. Giovanni provided exceptional customer service and definitely went above and beyond! exceeding my expectations! He was very amicable and knowledgeable. I would highly recommend you visit Giovanni at South park meadows. The service was definitely worth the drive! Giovanni is a great asset to AT&T.-Thank You from a satisfied customer.
The manager of this store is awesome Roberto Rangel ...On Sat Nov 3 I went to another At&T store where I upgrade 2 a new phone the manager by the Name Rogelio G from the William Canon store 801 sold me a phone with a scree protector that he installed wrong. Return 2 days later to let him know an he denied that he installed it wrong an kicked me out of his store an called the cops on me. I filled a complaint with AT&T about this matter . Came to the Store on Slaughter an talked to the Manager Roberto Rangel an told him what happened 2 me at the other At&T store. He did what the other manager should of done an just replaced the screen protecter.. Im very happy with his way of handling this situation even thow it wasnt his store that sold me the item. Thank Roberto . At&T u need more manager like him , sincerely a loyal customer of u guys Richard Sanchez.
Amazing customer service! Mr. Luis was extremely knowledgeable and willing to help me every step of the way. Manager Roberto helped wrap things up and everyone was so pleasant. Thank you!
I felt rushed and mistreated because I’m young?? I spend a lot of money with AT&T every month and have been for a long time If I have questions take the time to answer them please! I am young but I know what’s going on and y’all were giving me little to no information, couldn’t even tell me the color of the phone I was ordering correctly...
Michael was a lifesaver! He helped me set up my new phone, but more importantly, he was able to get my old photos and contacts moved, which I had no idea how to do! Michael made my day and saved my sanity!
I recently updated my phone and was offered a tablet at a great deal by the Manager, Taylor. He advised me when I got my first bill to bring it in and he would waive the activation fee. I came in and he was not there, so I paid my bill with the exception of the activation fee and the customer service rep told me she would put it on his desk. My account is not past due and suspended because of their negligence. I cannot get a hold of anyone at the store via phone and the customer service department over the phone could not consolidate me any because their were no notes. HORRIBLE SERVICE!!!!! I have, on another account, 5 phone lines and am ready to transfer them somewhere else because of this horrible service!!!!!!!!!!
I do not like this location at all. Only reason I go here is to pay my bill. They say one thing and then when you receive your bill its completely different. This is my 3rd time having a problem with this location and the manager is no help they try to blame the customer when its their employees who have no clue what they are doing and lie to get a sale. Time for me to drive further away instead of down the street because I am tired of the lies and non helpful staff, and manager. Get everything in writing!! Trust me its a must. Also they do take FOREVER to assist.
I Dont write reviews..EVER. This is actually the first time I have made the effort to post one online. This store is absolutely terrible. first, it was a 30 minute wait to talk to someone (but it wasnt busy at all) there were employees just standing around talking to each other. Finally when it was my chance to talk with rep, I told them I wanted to buy a phone off contract. he told me that they would not sell me a phone off contract as they save them for the customers who are upgradingI have been with AT&T mobile for over 10 years and I am about a pubic hair away from switching to something else.this place blows, DO NOT waste your time.
I had a great experience working with Aron to open an account and purchase a new IPhone 12. He also helped me lower my cable billing costs on the same visit!
Worse costumer service ever I have been with ATT for over 15 years since they were Cingular Wireless, this locations is getting worse than ever. Stopped by for an upgrade to iphone 7 Monica was not any help at all. she started my upgrade never finished and then I got stuck with no availability to upgrade my line due to her mistake. 2 days later I went to this store again to have the upgrades reverse, spoke to Enrique, wish by the way another WORSE employee from this store. It took him one hour to try to reverse the upgrade, no apologies, nothing. didnt even tried to finished the process for upgrade. I do not recommend this location at all, the employees are too busy talking about their personal life than caring for their costumers. Now I am dealing with the Loyalty department to get all this mess fix, I wish I had read the reviews before going to this store, the manager didnt even come to me to apologies for their mistake in first place. shame on you manager,
The Best at&t I have been too
Awesome service! Nicole went out of her way, during all my visits, in order to satisfy our needs. Nicole and the Manager helped us walk away with a Smile, New Phones, and New Lines!
Jasmine was very helpful and I was very stressed and she handled my issues when I had been to another store twice and she completed everything on the first time. She was not only very knowledgeable but very sincere and great attitude.
After too long trying to get set up by other means Aron got me taking care of in such a timely manner. Made me feel VIP.Keep the positivity!
Wow so this very pleasant guy working at this AT&T was able to help me fix my problem with my phone even though Im not the main account holder of this phone. Its in my step moms name and I usually have to wait for her to feel like it to help me out but thank God that god is watching over me and help me obtain the assistance I needed without the child like behavior of a person that has no true reason to be that way other than just to be a .....! So thank you AT&T for you help and god for all your blessings.
Completely useless staff. Brand new ATT customer, phone internet the whole nine yards. Couldnt even help with a simple account issue. Pawned me off to phone support. Then service agent starts working with someone else. Avoid
The store manager here is just wonderful. He helped me before the store even opened. Amazing customer service!
The sales woman I had was really nice, but I was there for over 3 hours and most of it was waiting. I give it 2-stars because she was kind and worked really hard to help me, but other than that, it took up way too much time. I should have just tried another store or went online to purchase a plan instead.
Michaels customer service was spot on! He helped set up my new phone, walked me through some of the new features, and wiped my old phones for disposal. It was a pleasure doing business with him.
Went into this store to buy TWO new phones. I walked around patiently while two workers just sat behind the counter and the other workers explained how to work a phone to a older gentleman. The thing that finally made me walk out is the fact that once the associates that were actually working skipped right over me to a lady that just walked in and was wanting discounts on random bs. Needless to say none of them will be getting commission off of me. Horrible service glad I didnt spend my money.
If you come here, you’d better not have other plans for the rest of your day! They take forever to assist you, there should be more staff at all times! A female worker came out from the employee room laughed at how many people were waiting in line and then walked back to the room. Other customers were getting frustrated and complained to one of the workers who was just walking back and forth from cashier desk. To the manager of AT&T on SOUTH PARK MEADOWS in Austin,Tx... schedule more than just 2 “representatives” per shifts.
They did care care of our press needs, however they told me I was not due for an upgrade when my account says I was. I payed more at this store for a broken phone than I have EVER payed in my more than 7year history with AT&T. I would Not go bad again.
Great.. these places weird me out though.. why are they always over in inundated with fellow humans.. other than the efficient customer service?
Even I was at the door when they opened the door, the staff was very accommodating & cheerful! We were laughing the whole time; it didnt even feel like I was there to do business. This is how its supposed to be! Good stuff Luis & Lexi!
Fernando was excellent and assisted me with my issues as well as a plan that met my needs! I recommend this store and Fernando for anyone with cell needs through ATTCLINT
Eduardo is really nice and did an amazing job helping us out today! Best service received! 👍
Super awesome service. Francisco helped us and he helped us save a lot of money on our phone and internet service. Thank you!
I’m glad I only come here every two years. OkI was a little upset since I had waited 1hr and 20 min. Fernando was really cool and helped us out when it got to our turn. Not so bad once you get helped.
Abbey was so helpful. Very clean store.
Staff was friendly and helpful thats a lines were very long. As I walked in, I look for a computer to sign in but nothing. All employees were busy and there was no sign to say sign in. If youre not used to the procedure of signing in as you come in, you dont know. They need a sign that says please sign-in with one of our Representatives and be seated.
My house charger stopped working and couldnt charge my phone.. so I went to AT&T store in South Park Meadows.. they wasnt busy and one of the employees took me right then. I told her the problem so she plugged my charger up to there outlet.. she did this several times.. anyways I had only made like 4 payments on my $850.00 Samsung Galaxy S8 Active.. so she said my choices was to call and use my insurance on the phone or buy a new charger for $35.00 or buy there brand for $20.00.. really.. I. Buying this almost $900.00 phone and within 4 months the charger craps out on me and you are telling me that I have to buy another charger..forget that..I wont go back to this AT&T store.. thats for sure..
Lesly was outstanding helpful and very very good on fixing not only my tv problem she also took care of my phone problems. Best of the best is my opinion.
Very friendly staff, knowledgeable and the service is excellent. I was very satisfied and looking forward to switch to AT&T. Met my expectations.
Fernando Quiles provided the Best Service I have ever experienced before. I’m an At&t customer for 15 years and this employee was very helpful and has a great knowledge.
The guy that helped me fixed all my problems, called for me and informed of good options. For my account. It is good to meet up with good experienced guys like this one
Went here last Saturday and the staff was very helpful. It was slow and we were the only ones in there so that might be why but we were helped right away. They had the phone we needed in stock but wrong color so we had to order it. I would come here again as the location in the mall is always busy.
I drove from north Austin to this location for a product that I was told was here. They had it but could not sell it to me because it had been returned. Why they did not put a more on it, I dont know.2 hours later, $20 in gas and nothing to show. Customer service was poor and NO help. Especially the manager.Find another store or service provider.
The representative was helpful in providing us detailed information to help save us money on our plan and we didnt feel rushed.
They were so helpful to my Father in lawin replacing his phone. They were patientand kind! Very knowledgeable staff!
Customer service is not something these people understand or practice. They will do whatever they can to avoid doing what they should once a mistake is made on there part. Zero accountability from the company
Worst customer service!First walked in and there was no one there to great you. You had about 4 employees in the middle of the store laughing/talking etc..Finally an employee asked if I had been helped and I told him no and I was there.I was there to buy a tempered glass cover and a case. He told me that the case wouldnt fit with the tempered glass cover. He said something about not bonding??I was little confused and asked him again why it wouldnt work and he responded with I just told you...Rude Rude Rude!!I said you just told me and chuckled. I told him I would go somewhere else and he responded with ok and was so excited. I was definitely bothering him.Didnt get a name. I just left without making a scene. I can see from the reviews this place is garbage!!Clean house AT&T this store is garbage!!!
Very nice worker and manger ,, I buy my Apple Watch 3 Nike the Guy name Marco was very helpful and did great job explaining everything about the watch ,, next day I have problems with my watch I take it back and they was very nice and helpful and fix my problem in a short time and good solution.
The help me really good to all my questions and I have what I want and I get a promotion I dont know either , if I have two accessories I get the 3rd free or I pay less money. Im really happy for what I get.
The representative that helped me was amazing , very informative and very patient with my questions and concerns ! He was very professional and made my experience so great , I want to always go back to that location and ask for him !!
Sean is the radar carrying mofo intel guy !! If he doesn’t know it NO one does - thanks to him for setting this old guy up right
This location has not been the same since corporate let it go. That being said its still seems to be one of the best AT&T stores.
Got me switched over from Verizon no issues Sonia the manager provided great customer service Thanks ATT southpark meadows
I prefere this store than the one off mopac and slaughter. Here they are helpful and friendly. Show great initiative in people passion. Even during their busiest time.
BUYER BEWARE: IF THEY TELL YOU THEY WILL WAIVE THE ACTIVATION FEE IF YOU CALL THE 1-800 NUMBER, RUN AWAY!HERES WHAT HAPPENED: WE HAVE AN UNLOCKED PHONE AND WAS LOOKING FOR SERVICE. WE ALREADY HAVE VERIZON, BUT I THOUGHT MAYBE AT&T IS BETTER. WE CAME TO THE STORE AND ONE OF THE EMPLOYEES THERE APPROACHED US. WE TOLD HER WHAT WE WANTED AND SHE STARTED SKIMMING THROUGH HER TABLET. SHE CHECKED AND UNCHECKED STUFFS, AND WAS TRYING VERY HARD IN SIGNING US UP FOR A BUNDLE, AND THEN DIRECTTV! WE REPEATEDLY TOLD HER WE ONLY NEEDED A SIM CARD. TOWARDS THE END, SHE ASKED US TO SIGN ON THE DOTTED LINE, I TOLD HER I WOULD NOT SIGN UNLESS SHE WAIVED THE ACTIVATION FEE. SHE SAID CALL THE 1-800 NUMBER TO GET IT WAIVED. WE CALLED THE NUMBER THE MOMENT WE STEPPED OUT OF THE STORE. AND GUESS WHAT? EVERYTHING SHE TOLD US ABOUT THE 1-800 NUMBER IS A COMPLETE LIE. THE 1-800 NUMBER IS NOW TELLING US TO GO BACK TO THE STORE TO GET THE FEE WAIVED. JUST WOW.
The staff is busy but knowledgeable and polite. I was able to replace my phone as expected under warranty.
Great help. Very nice service.Love the 5g!!. Lots of help and great customer service. I would definitely recommend at&t to anybody
Ismael, the manager on shift, was excellent. Personable, quick, and made the process a breeze. Would absolutely recommend this location!
Went in to compare coverage phones pricing with my current provider , was seen quickly and they say down explained everything , with pricing comparison on paper , was pleasantly surprised !
Its okay. Have to wait, as always. A lot of the new phones have to be ordered. Again not surprising.
AMAZING service! Tony the retail manager there puts customers first and has a great team! Most team members are also bilingual which is a great help, too!
Fastest, most helpful at&t experience ever. Fernando was AMAZING!
At&t had a good time stealing money from me due to their incompetent staff and ridiculous software for prepaid which allowed me to throw away $170 in service cost alone
I would give zero stars if Google allowed it. They do not deserve anymore of my time or money. The rude & incompetent employees in this store provide nothing more than a headache. The lack of customer service here is unbelievable.
I had a issue with AT&T and came here. The store manager johanna was helpful and got it taken care of. She cared about the issue and resolved the problem. I will be back to this store. Thank you!
Micheal, the manager, was amazing !!!! Deserves more recognition. Was able to help me with plans and a new phone.
Don’t even know why this store is here, they can’t access anything nor make changes to your account. I work from home so I pay for internet, in THEIR system I’m up to date and nothing is wrong with my account, explain why my internet services aren’t working??? Pathetic. If my apartment complex didn’t FORCE us to have ATT I would’ve left a long time ago
It only took 4 separate occasions over 3 days to get a credit put on my account that I was promised when I signed up for internet. Apparently, theyve been very busy all 3 days.
Today I call 5 att store to buy a cell and none of the stores had anyone to speak Spanish, it seems incredible that a company like att do not have people who speak Spanish in their stores, or are not interested in Latin customers?
Not a big fan of having to call a 1800 number to get service instead of being able to handle it in the store.
Nicole helped me with my sons upgrade and was very fun and nice even tho my boys where being crazy at the store she was very patient!!!
Cecile at Southpark Meadows was absolutely wonderful! Fast, knowledgeable and so friendly! Made the process effortless and fun!
Long lines while management stands in the middle of the store talking to employees. Why do you need two greeters at the door? Why have a sign in if you arent going to use it? The one on West Slaughter is so much better.
Don’t bother scheduling an appointment. They just put you behind everyone there. You’ll be waiting an hour before you talk to someone.
Was met with promptness and cordial. Lesly Lemus was very concerned with our needs and problem and she took care of the problem
Had an issue with my sim / phone and had to come into the AT&T store to get it checked out and they had it fixed in no time!! Great service!
I went to return an item that took an hour to do, on top of that they could not refund me on the spot because they did not have the cash to do so. I try to call other store but no one will answer the phone.
Lesly was awesome and very patient with my elderly parents. Great service and great care
Michael Sarabia was very knowledgeable and help me in every way he could was even able to save me some money:)
This store has the worse customer service I have have ever experienced. The employees are very rude and dont care. They are just there to collect a pay check. I will not be back to this store.
I loved Fernandos customer service. Very friendly, knowledgeable, i will come back
We were helped almost immediately. The young man who helped us was professional, courteous and knowledgeable.
Angel was extremely kind, patient, and helpful! Thank you for making the process so easy!
I love this location. Im always in and out. The employees are always nice and very helpful
Jesse is very profesional and very nice person.
A waist of time. Cancel service in June and they charged our church for July to August was told to go to service center cause they couldnt look at account cause a pin. But still couldnt cancel at service center
Francisco is the guy to ask for. He will get you taken care of and answer any questions you may have. He went above and beyond!
The best manager i have worked with his name is allen.that store needed new blood for a long time.
Best AT&T store in Austin. Way better customer service compared to Sunset Valley store
Had to wait, but once my name was called, I was taken care of quickly by a very pleasant employee. Good experience.
Omg Jasmin helped me out with a SIM card and she was so nice!
Very friendly, fast and great service.
Customer service at this location is awesome. Thank you Roberto for the great experience.
If I could give it 0 stars I would do it, very bad customer service, long waiting times, I went to the store and it took more than 40 minutes and nobody came to ask me if I need help.
The store rep lied and really didnt want to be bothered with me
Excellent customer service!!! Patience, informative and friendly!
I went for personal help and was told I needed to do it online and told I could use one of their iPads to do that.
Me. Arni Aguilar was so helpful & he explained everything so I could understand! Thanks
Just a heads up make sure they witch your photos and contacts over, be they said they did it to mine and no they didnt just horrible I tryoed to call and ask for help they just blew me off😡
Arnie was the person that helped me an the store manager Great Customer Service!
They are Ok but always crowded or training new workers- try a different at&t. Store#!
Staff was helpful with dealing with problems that customer service couldnt solve
Shawn and Fernando were knowledgeable and helpful. Thank you!
Good customer service. But AT&T is still over expensive.
Knowlegeable, efficient, friendly. Problem solved quickly. Totally satisfied
Horrible customer service. Most employees obviously did not care about me or my reason for being in this store. I am disappointed.
Went to look at new galaxy note and note+ but was disappointed because note+ had a dead battery.
Junior vintage did an excellent outstanding job helping me today
Very good service and every staff are kind and helpful
It is a good place to go get your cable to see TV
Great service and everyone was helpful!
Great place to buy your next phone
It felt like the have a big pressure to sell you something.
Customer service has always been their strong point.
Michael and Fernando rock - very friendly and informative!
Fast, friendly made the process so easy, thanks!
No service, cant run with out proper equipt
Shawn was really helpful!!!!
Great customer service. Arni is great!
Lines and wait times are too long to wait for customer service.
The attendant was very helpful and informative.
AT&T is slow in most parts of Austin,TX!!
Waited 45 minutes. No help. Nothing
Very helpful, and knowledgeable
Very slow and not a good costumer service.
Great deals 👍 friendly people
Great location, friendly service
They are very helpful, when in dout.
10/10 service was perfect
Great service
Phone still having problems
Great employees!
Great customer service
Total reviews rating 4.1
199 Reviews for AT&T Store 2023:
Review №1
2022-03-18When I went to go upgrade my iPhone, Jessie made it super painless and easy! His customer service was outstanding and he explained everything perfectly. His manager was also extremely nice and welcoming. Highly recommend this store and definitely ask for Jessie!
Review №2
2022-06-27ABIGAIL DIAZ was phenomenal. She walked us through every step of the process and was incredibly knowledgeable of the products. She explained everything to my mom in a way she could understand it! She was so lovely and made us feel very welcomed
Review №3
2022-05-31Went to Southpark Meadows to update my phone and worked with Michael and had the best experience! He was patient and so helpful with all my needs, Apple Watch, iPhone… I totally recommend coming to this location and having Michael help you! Thank you
Review №4
2022-04-23AT&T customer service is beyond horrible. Keep trying to get tech support, wait for over an hour, and AT&T hangs up on me every single time. 5 times on a row. Been trying to reach AT&T all day. Im switching to Spectrum and never going back. Suggest you find other service provider. Anyone other than AT&T.
Review №5
2022-04-23Jessie helped my husband and I with our new phone purchase. He was super helpful. The best experience Ive had at AT&T and thats saying a lot!
Review №6
2022-08-13If Eddie wasn’t here, the store wouldn’t run! Great guy, very helpful, and will be my go to AT&T store guy!Customer service was A1.
Review №7
2022-01-16Miguel and Oscar were such a delight. I went in to purchase a keyboard folio that Oscar helped me pick out. Through conversation I shared an issue I have had with signing in and the anxiety I’ve had about calling customer service to sort out the issue. Miguel took it upon himself to call and help me sort out the issue. I’m so grateful for their help and patience. Such good people!Oscar is a great Manager and the associates at this store are remarkable!
Review №8
2022-08-17Got help from Miguel and he was super helpful helping me get a new phone with the right plan on it 10/10 mans was amazing
Review №9
2022-04-03Jessie (sorry if I misspelled that man!) was super helpful and approachable as I purchased a new phone under my plan. I think I was in and out in 10-15 minutes? Store music was also on point.
Review №10
2022-05-31Best experience I have had at a store front cell phone carrier! Aron was amazing! So professional and great customer service!