Kerbside pickup
Yes
Barnes & Noble in El Paso
Categories
Location on the map
El Paso, El Paso County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 915-581-5353
Site: https://www.barnesandnoble.com/
Site: https://www.barnesandnoble.com/
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–7PM
Barnes & Noble in other cities:
Comments (199)
Exceptional customer service by one employee who searched high and long and found a copy of what I was looking for. She could have done a token look around but she made it a mission. I was impressed and a happy customer.
They have a wide selection of books and nice gift ideas!
Great place....always super clean and organized. Great customer service. Little expensive but is worth it.
Its honestly a hit or miss for me. Ive been going here for as long as I can remember (granted that I live so close by it), and Ive almost always run into the same problem time and time again. The staff can either be super helpful and friendly, or not. Sometimes they are kind and very adamant about what Im looking for, and other times they can be rude and flat out ignore me. I really think this store deserves a better review because its so well kept and organized, but I cannot overlook customer care because of how crucial it is to the experience.
Was good like other books stores yes always well 🤭
An anemic selection at best. If I have to order more than half of my books, I might as well do it myself on my kindle...
We love coming on the weekends for the events. The book readings with the activity tieins are fun!
Smooth relaxing place to go to ,soon as you walk in ,plenty books to look at, in between sections a few chairs or bench to sit and enjoy your book or magazine,or maybe the area for a cup of coffee, pastry,or other drinks.
Bought two books that we were first able to sit and have a blended coffee while reading first. Real good experience. [Lady who worked there did her best to find us the kind of books we were looking for]
There was no air conditioning inside it was cooler outside in 95 conditions not only that but it was muggy and had odd smell in store. I stood 10 min on line before anyone acknowledged me and then I was going to be charged on overpour fee at the coffee shop cause there are not enough customers to brew coffee I was told. I will take my business to other stores this store seems very low rated by the employee talking to me about the management.
I found most of my favorite animes(Manga)
Great service, great variety. Nothing Negative, fair prices
French roast, learning the #Jargon...Tall, Grande and Venti. Tea , coffe , desserts other edibles plus a vast selection of written word to purchase. #LOUNGE
My wife and I enjoyed a late morning Iced Tea and Mocha. Nikita was the Barista on-duty. She was most pleasant and efficient. Our PB cookie and Blueberry Muffin were delicious.
I love to read because I prefer to buy in Barnes & Noble
I came here for some random books. The staff was friendly.
The store is never really crowded and has a large selection of books and a moderate selection of games (board games and puzzles). The staff is always helpful and friendly. They have a good selection of just about every type of book and are willing to help you get a book if theyre out of stock. The atmosphere is very pleasant, its quiet and not busy. They have some chairs spread around for your reading comfort. They even have a medium kids section that is well decorated.
Went in on a hot day to beat the heat. Found a book I had been looking for a while sat down to read. Next thing I know I see the sun starting to set. Was there reading for almost 3 hours. Needless to say I marked my place in the book walked over to the counter bought it and went home.
Lovely place, nice and quiet, with plenty of books obviously - what else do you need! Wasnt bothered all that much in my book decision process that of course requires full concentration with the occasional look over to the toy section (still a kid at heart), and if I needed help an employee was always in sight. A nice little Starbucks inside made the experience even better, being able to sit down with my newly bought book and a cup of Joe capped a great day.
@West Town Plaza, el paso, tx, very small. Parking lot is on a slight hill making the only entrance difficult & dangerous against on-coming traffic.
Excellent environment with a very positive vibe‼️💪🏾
Great brick and mortar bookstore with a coffee shop. There is an extensive inventory with both hardcover and paperbacks in every department.The customer service desk is staffed by really helpful, cheerful people.My favorite department is the childrens book area. It is inviting and fun, filled with classics and new discoveries. Its cheerful and bright.If you join their club you get discounts on everything.
Older Gentleman working late saturday afternoon. I did not catch his name but he was well dressed appx 5ft 8 appx 190lbs, salt and pepper mid length hair and glasses was incredibly helpful. I am a neanderthal when it comes to allocating books. He found everything my daughter was looking for and did so with a smile. The next time Im in he is the worker I will seek out for assistance.
Delicious Cafe but a little pricey. Courteous, knowledgeable and helpful staff. Very clean including restrooms. Great inventory.
Best bookstore in town. Love the variety of magazines and books
Friendly folks who will help you find what you need. If its not there, they will find a way to get it for you. Starbucks area is well kept and clean.
Clean and cosy to visit. Friendly staff.
The employees are helpful. Couldnt find a certain book and they walked me over to the section it was at. The store has changed the layout its easier to find your subjects you are looking for and the aisles are wider.
❤️
I wish they kept their Chicana/o section. The local section has great authors from El Paso. Go here as a last resort. I would rsther go to Brave Books.
Coffee and books make me happy
Love this place, if you were to find manga it would be there, where I am they have all volumes of all mangas, and I think they restock in a week. I definitely recommend this book store.
You find what you want, a very comfortable place to read and buy.
Always good place to visit, even though they didnt have the book needed.
Nice place to visit if you want to buy a good present, something to read or just to have a nice moment and enjoy a delicious coffee during your stay. Always will be something new to see for the whole family.. Perfectly located with a cozy ambient covered with a coffee scent, plus the good customer service will make you want to come back over and over.
Always from going to Barnes & Noble after a nice dinner with the family.it was fun for losing all of the different genres and looking down all the different tiles for the wonderful sales that Barnes & Noble is offering right now. I get lost in my selections. They cover every aspect of every different gamete of my interest! And their prices are reasonable! Theyre having a great Valentine still right now!
This is my favorite Barnes and Noble to spend time at. Despite heavy traffic in the area due to current (summer if 2018) construction, its rarely overly packed and always looks clean and tidy. Customer service is always willing to help but also wont endlessly ask if you need it. Plus, the food in the cafe is great.
Bought a blind buy book and it is awesome!
Good place and pet friendly
Store is well stocked and the employees are super helpful. Ive never had a long wait at this location.
Polite staff, very helpful and organized to the T. Great place to get away from life and get lost inbetween pages for a while.
Fantastic staff and a great selection of books. Being an avid reader, I appreciate their catalog on a wide variety of subjects. The cafe is a great place to grab a coffee and read. Well done, B&N.
I couldnt fine the book I wanted.
Great size and the staff was very friendly. The shelf orientation in some areas will have you at a dead-end if youre not paying attention though.
Its a bit small compared to other stores, but even yet it is quite big. You can find all new releases, and even some other surprises. Given the space and all of the books available, it is a bit cramped, but it is totally worth it to visit. It is very clean, the staff is great, and the cafe is roomy and tasty. Conviniently placed un a plaza and next to a mall, you can go shopping and then relax with a book
First thing I noticed walking in was how well organized the place was. Was greeted upon walking in which made getting to what I was looking for easy. The staff was super friendly and very knowledgeable on things I asked about. Would recommend this store for any book lovers 👍
Fast check out, good selection, and prices. I have a two month old and a toddler. Being able to go to the section and pick out books was nice than trying to purchase on Amazon and not know if I want to read the message to my children.
We love going there, its not too busy. Even when it is busy employees are always helpful, attentive and nice.The selection is smaller than the location on Gateway, in case its not available there you can order to store and it usually takes a week to arrive. In some cases they dont have it there, theyve been kind enough to call Gateway B&N and ask if they can hold the product for us to pick it up.
Ah, the smell of books. Even though this is a chain, its still great to have a bookstore that has this many options, fairly reasonable prices in the clearance, a nice selection of teen and young adult options, and a coffee shop to boot! The people are nice, the store is a decent size, and even though there arent really places to sit, its still a good place to get lost in.
I love bringing my child here, we loose track of time with the huge childrens book selection. The prices are pretty affordable, and the employees are always willing to help. Just have to say take a light jacket for your kiddos in the summer because the AC is full blast and they refuse to raise the temperature.
The space is kept very clean and neat! Staff is always wonderful to interact with and lend great suggestions for books to check out. The smell of Starbucks will keep you in there for hours.
The staff was super helpful. They helped me find what I was looking for and helped me find other books I might like. The cashier was super helpful and applied all the coupons she possibly could. Selection is great!
This place is great if you are looking for a nice book. They have manga,comics,history anf fiction books. There is a information desk as well has comfy sitting areas. There is a starbucks at thr very edge of the establishment. I personaly coming here to study in starbucks and buy some manga on my way out.
Weve loved this store since it opened. It continues to be a weekly stop for us!!
Because of the price, in comparison to Amazon, I think this is a good place to buy books if you cant find what youre looking for at the library or used bookstores around town. However, I very much prefer this store in particular in comparison to the newer one in Cielo Vista because it still has the bookstore feel, especially with the Starbucks in it.
A bit small compared to other Barnes and Noble. Great cafe
I like the Barns and Noble on the Westside of town. Its hardly ever packed, and the sales associates are quick to help. I wish it was a bit larger, the store, but it is a great place to go. Also made a new friend here yesterday. So, that made it worth the trip from the Lower Valley
Great place for books lol
Had a mocha latte and enjoyed the atmosphere. Very quiet very clean, lots of 📚.
El Paso doesnt have too many bookstores. This Barnes and Noble is pretty similar to the others, and has plenty of nice events and support of local authors. Everyone working here is polite and helpful, and its a good place to find a book and sit for a spell to read.
Love this place if they dont have a book theyll be more than willing to order it friendly staff, very informative
Was excited to get a treat after a concert. Expected a shortage of seating in the cafe, as that is always the case, but we didnt expect poor quality pastries. My husband and I each ordered different torts and they each were very stale. They do charge top dollar, though. What a bummer!
Recently went looking for a particular book. They were out of stuck but a nice lady offered to reserve a copy when they get stock in again. I declined as I ended up buying the book elsewhere. Overall, great customer service and cozy location!
This Barnes & Noble location has a super staff and they are always friendly, helpful, and knowledgeable. The store engages with the community by hosting special events, book readings, and childrens activities. There is a café inside the store for people who enjoy a brew while browsing (you have to drink inside the café if I remember correctly, but you can bring reading materials you are considering for purchase into the cafe to peruse.) This is a great place to spend a couple of hours doing some leisurely shopping.
I saw they had a book I wanted listed on their website for $16. I went to the store to purchase it, however the price at the store was $27. The employee said I had to buy it online and choose the pick up in store option to get that price. Makes no sense! So, now Im waiting for them to pick out the book for me and text me to let me know its ready. BTW, its $15 on Amazon.
Very nice to visit this place, good readings and excellent costumer service.
Good overall-great customer service as usual. Didnt have one book in stock but Mikey at customer service is going to check a store in NCfor a first edition of it and order another book for me. Frankly I wish they would keep a signed edition area all year long instead of offering up some during the last month or two. But did find a SIGNED EDITION of Augusten Burroughs Toil and Trouble! Yeah for me. As well as finding a beautifully bound edition of The boy, the Mole, the Fox and the horse byCharlie Mackesy. Be sure and get your copy today.
Super clean store, nice choices. I have always been able to find the books I want there, and the staff is always kind. Its a bit of a drive from where I live, but beats the B&N where Im from.
The staff is super friendly and helps me find exactly what I want or need. People here in general are pretty friendly.
Good place to buy books but you can find them cheaper else where. They do have some good specials on books but overall if you need something specific call ahead to make sure its there.
They didnt have outlets to charge your device, wifi was extremely slow despite barely having anyone there, only had 3 sofas and 3 wooden chairs to read on, I get its not a library but definitely not the place to do homework unless you have a laptop with extensive battery life unlike mine
Barnes and nobles maintains a very high degree of cleanliness and in these times there is no better place to buy a book.
When I want my Zen I come to read and fill my brain with knowledge. I love looking in the bathroom bins to find stuff on clearance. Hard to find magazines are always available. Starbucks to add to my Zen
Beautiful store, huge selection of books and games and toys. Prices arent to bad. Staff was helpful and nice. Store was clean and well organized.
Love coming here the environment is very relaxed and quiet. I would have given five stars but every time I visit the west location it seems like the ghost story section keeps getting smaller and smaller, I also asked if they carried vinyl and they did which I thought was super exciting but then I saw the vinyl collection and was sadly disappointed they had no classic rock! No David Bowie, no CCR, no Lynyrd Skynyrd but they sure had the new Justin Timberlake 🙁. But they have a decent bargain section and a decent 75% off area.
This store is in NEED of a remodel. It always looks a little dirty to me. The bathrooms are ALWAYS out of seat covers and its usualy a mess. The chairs are gone. I know most people abused the chairs, sitting in them ALL day, buying nothing. But for those of us who come with our kids and never leave the store paying less than $50, its a shame. I HATE sitting on the ground while I browse my book/magazine selection. And the cafe never has enough seating. I dont come as often as I used to.
This location has been here for 15+ years and the quality of staff, selection, and location has always been great. My closest and most favorite location. Also has a Starbucks cafe inside. Clean bathrooms and pretty accessible for everyone.
My favorite b ad n!!!
Miguel G was very helpful & friendly! He found the book Ive been looking for but it was sold out and he helped order it for me and even have it sent to my home! Very nice and helpful!!
Moderately sized store with very friendly staff. Has recently added a large LEGO section in the kids area. Store design a bit dated especially the cafe.
Its a standard B&N. The selection of books is good, the Starbucks Café is good, and the employees are nice. Its a great place to browse and buy.
I dont know how Barnes & Noble West I went to Stanton Optical but they were closed
Everything is easy to find from novels to books for kids.
My family loves to read and this B&N was just what we needed for a Saturday morning. We really appreciate the friendly and knowledgeable staff.
Great variety, love the atmosphere. And their Cafe makes the whole place smell amazing.
Great store. Always clean and very friendly staff.Started doing my book shopping here again after I became frustrated with my books arriving damaged or destroyed after ordering from Amazon.
Cafe sucks. A cafe employee just kicked out some children sitting doing their homework for taking in outside drinks. The place is nearly empty, letting them stay would have affected the business in no way whatsoever. And there is no electrical outlets in the cafe area. Inhospitable environment. And there is no food here under 600 calories.
Great LEGO selection.
They always have the books Im looking for, great selection and theyre very nice!
They carry many books, but the ones I needed, I needed to order them online. It just deficit the purpose of going to the store. Better just order online and cheaper somewhere else.
Maggie made a delicious pumpkin spice frappe. I also found the book my wife wanted for 30% off. Happy wife, happy life.
Didnt know they sold vinyls!! Small but great mainstream collection!
The store is very poorly organized. Unlike every other B&N, there are no shelves with new books in the separate sections, so its very difficult to figure out what has come out recently.
Unable to sit and review books had to stand. I am handicapped so I did not buy the $115 book
I swear it is so hard to find manga in this city, but barnes and noble has helped me so much! Keep doing what ur doing girl!!
Local place to go, they have a good selection 9f books. You can get them for a less expensive price online, but its just good to roam around and browse their selections.
My favorite place to kill time in El Paso. Adrian is really nice and on top of things. I cant believe people complain about it. Anyway, I love B&N. Always a good deal, nice time and good coffee. ♡
Im sure this is due to the pandemic, but they used to have a lot more variety in their novelty section.
Pretty great selection of books, comics, kids novels and magazines, kinda wish they had more H.P. Lovecraft but hey still got what I went in for.
Lovely place to sit and read or find all kinds of books. A staff member also offered me chocolate which was very nice and delicious!😊
Love this place! Great prices awesome books and just a fun environment for my little one! Must bring the kids!
The people are friendly, and its very quiet. Not too big, but big enough to find whatever you want and relax without too many people crowding you.
Always so clean and organized. The staff is so respectful and eager to help.
Showed book in stock on the website. Drove over to get it and they said it had to be ordered. Very poor!
Not a lot of comfortable seating or a lot of seating at all for that matter at this location...wanted to relax and check out a few books but chairs were to hard....oh well...to the fountains i go!
With their lack of outlets and no sitting on the floor policy, they might as well get rid of their wifi.
Picked up a few items that were excellent last minute gift ideas. It is becoming easier to find a few obscure reference items that the casual nerd will enjoy.
Love Barnes n Noble, but the bathrooms are always smelly n gross.
Its a quite, relaxing, place to sit read a book and check out other books you might of been curious about before buying them.
A lot of weirdos and B&N slugs* frequent this store. I try to avoid them, but most of the time you cant because they want to engage you in conversation. *A person who comes into the store almost every day, and never buys anything.
Great experience. just got pens and a manga drawing book
Nice atmosphere and selection, BUT way too expensive. The study books I needed were 60% of the price on Amazon with free shipping.
Very friendly staff, great variety. Bought some books through internet recently and had a very good experience. Usually books are cheaper if you buy them through their website
Always great environment,nice workers and every time im looking for a book in this place I always find it.
Still open. Still has a coffee and sandwich shop. Great for a book shopper
Always a fun place to shop! Be prepared to buy more than expected--I went in for one book and walked out with 3!
The best in customer service! Everyone is so friendly and willing to help. Its a bonus that they have the coolest taste in novels to read.
Great well stocked store. Very good games and kids section. Prices are higher than online which is to be expected. No price match.
Its your good old fashion barnes and noble friendly and have every book a bit over priced :) but good service
Nice place, you can enjoy looking around for books, magazines, goodies, coffee, tea, sandwiches, cookies and much more, just seatingor looking around will be fun.
Love the books, cards, coloring books, magazines.....just cruise through the aisles. Get when you have a discount card too. Best of both worlds
They dont have anything kool like Geiger Art. It used to be better back in the day
Complete selection of books and magazines
Black Klansman book signing was great. Met author. Listened to him speak and retrieved an autographed copy of the book.
That manga section is where I always go tho it could use more series of books
Big open space with a great book selection. It has a small gift section which comes very helpful when looking for a quick buy.
It was a great experience. People were wearing masks and isles spaced out for adequate social distancing
Average Barnes and Noble, they didnt have my book in stock but a local store did (Literarity) so I went there.
Great. Again you can go and fine nice books!.
Went in the morning and it wasnt crowded. Didnt buy anything, but it was nice to browse around.
Love going here..it has lots of different books and you can even sit down and read one it is that quiet.
Books🤤🤤🤤This is heaven for a bookworm 🖤Employees are super nice also😅
Now I remember why Barnes and Noble is overrated
Its always nice to browse for books and to be able to read a bit before purchasing. Having a bit of coffee at the same time is a plus.
Great place to sit back relax and read. Customer service is hard to get a hold of though.
They should open earlier and close later ... I dont like their opening and closing schedule
Did not receive any help. Cashier was rude. They almost never have the books Im looking for. The customer service was completely underwhelming.
Nice store and cafe. Just wish there were outlets to plug in your laptops and this place desperately needs more seating.
Quiet, very clean, very helpful customer service and a Starbucks 😁
Awesome selection of books. Great customer service. Very helpful.
Always pleasant. Lovely employees. Attended an art class with grandkids and it was very cute.
Friendly staff, very helpful. The store was clean, well organized, and had a friendly atmosphere.
Have to get my book fix.
Nice place. Feels good to know there are still a couple of these stores around.Nostalgic
Wifi is so bad it might as well be dial up, which would be fitting since the Cafe looks like it belongs in a 1990s sitcom. This place seriously needs an update.
Excellent bookstore with an awesome staff, help you find what you need quickly so you can get home. (Though you wont want to leave)
Great books,nice atmosphere, good sales, great coffee shop and good service.
Staff were friendly and knowledgeable, quickly helped us track down and purchase the book we needed.
Always a good environment to look for a good read, or buy a journal. Customer service is great.
Good customer service. Clean and refreshing environment, especially, given the number of people that go there every day.
Great place to get books. Love this place. Has a great atmosphere.
Very knowleadgeable personnel, great attitude and service.
Good old B&N on the west side. Free wi-fi, great many selection. Wish they had more board games, though.
Staff is really helpful, the store itself is really cozy, great selection, great prices, totally worth it to pay for the membership.
Great selection and a nice getaway. Its fun just to browse.
I love this book store its a really nice place to go to clear your mind and relax
YOU GO BACK IN TIME...EVERYBODY IS READING! Lots of stuff Here, like taking the kids here for some good quality reading with a Iced green tea, from their Starbucks.
Excellent book store with a variety of book categories. Comfortable atmosphere and friendly employees.
Good staff here - very knowledgable. They take great care of customers and and always work hard to answer all of my questions.
Very laid back atmosphere and everyone is always super helpful. never had a bad experience due to the employees
I’ve been calling the store for an hour now and nobody has answered ! Instead I have someone pick up, not say anything and hang up the phone. Is it that hard for a company to answer their phones ? So unprofessional 😡
Always nice people and easy to find books
Selection of religious texts is getting smaller and smaller. But I suppose that religious people in general are shrinking per capita. A general bookstore with nothing that stands out.
Nice selection. Very good service!
Its been a while since Ive been into a Barnes and Noble. The atmosphere was exactly as I remember; inviting and frinedly.
Didnt have an exclusive pop 1 hour after open. Company should have sent more than just a few.
My experience was very pleasent, and all of the employees were helpful and kind. Will definitely keep coming back
Not too crowded, friendly staff helped with ordering items.
Great place to get coffee and take a relaxing breath while browsing books and mags.
Got just what we wanted. Large print Spanish Bible.
Great book store. A little pricey, but its worth the visit👍📚
Great place to browse books and gifts. Great that they have Starbucks available too.
I always feel at home.. Staff is professional and courteous.. Respectful selection of authors.
Smells good, good AC, and great books. I wanted to buy the whole store!!! Good prices. 👍
Great selection of books. Bought several for myself and some gifts for my children.
Pretty cool, has books for kids and adults. Wide variety. Starbucks was cool
Love shopping for books here. Large variety and coffee shop inside to relax and read.
Fantastic selection of books, great cafe staff.
My favorite bookstore and I had a membership and we enjoy the atmosphere and the food.
Love this place, always great variety of books, gadgets and office supplies
I actually didnt go in here other than to meet friends so I have nothing good or bad to say about it.
Great customer service
I like this place, expensive, but generally good customer service. Really good for reading and it is calm.
Nice very well kept
Great experience everytime I visit. Friendly staff readily available.
Must go book store very relax environment. Great coffe.
I came here looking for a music section which they do not have... Rather large collection of overpriced books
Feels like home and always has such a good selection of manga.
The service is consistent and you can still find actual books. Coffee is good.
Total reviews rating 4.6
199 Reviews for Barnes & Noble 2023:
Review №1
2022-06-24I love going to this Barnes & nobles. The people are kind and helpful and there is a very big selection! It’s where I got allOf my mangas from :)
Review №2
2022-04-28This is my personal favorite book store to go to. They have a home vibe you feel comfortable browsing the book selection. The plus side is they have a 🌶 book table that I love going to for my book selection.
Review №3
2022-05-22Kind employees who help you with finding books all the time. Love the amount of manga they have. Just wish there were more JoJos Bizarre Adventure mangas.
Review №4
2022-02-09Out of all the places you want to chill and have a good time reading while having a good hot coffee or tea (made just like you ordered), this is the right place to be. I wish that there were local options I could recommend in El Paso that offer all of this but sadly there arent. Not all put together anyway.You can stay here for more than two hours. Time flies by quickly. Grab a book and pick up where you left off. Shut yourself from the world while youre at it. Youll feel more wholesome and relaxed by the time you leave the bookstore.Or you can just go and buy something. Your choice. But its much better if you go for a long read and coffee ☕.
Review №5
2022-05-07I love this books store but it have very limited sitting areas other than the floor. I like to sit and skim the book Im buying.
Review №6
2022-06-22Always peaceful and quiet, having the Cafe inside is amazing read and eat; what a combination.
Review №7
2022-02-20I like to wander through the books and see what is there. If they dont have what youre looking for, you can order it and have it delivered to your home, or if you have it delivered to the bookstore there is no shipping cost. Its also interesting to see what magazines are available and grab a cup of coffee.
Review №8
2021-11-23One my absolute most favorite stores. Prices are amazing, staff is friendly (which is genuinely always a big plus) and the stores always well kept. I love the selection, and they welcome readers with open arms. The ambiance is perfect for a day off work life.
Review №9
2022-05-07Its smaller than the one in Michigan, but had a really cute section for kids.
Review №10
2022-06-23Read more books! Ive found the staff at this B&N friendly and informative.