Delivery
Yes
Baytown Ford in Baytown
Categories
Location on the map
Baytown, Harris County, Texas, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 855-760-2180
Site: https://www.baytownford.com/
Site: https://www.baytownford.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:Closed
Comments (199)
In all honesty the entire process was a lot easier than I thought. I went in, ordered my ford transit, waited for it to be built, received the call, went back, gave my info and my money and I drove out in my new transit. If you need any help ask for Mr. Lusson.
Had an issue with my mustang it was having issues starting.Dropped it off with no lights when I came to pick it up the windshield wiper light was on and I open the hood to fill up the tank and as soon as I pour it in it falls out the bottom. Also I was missing the bolts for my battery cover! They better fix this I took my car in to get fixed and I got it back with more problems.
If I could have given half a star for my experience at this dealership I would. My experience was horrible. They are very aggressive and pushy and that was an immediate turn off. I do know that it’s a competitive market within the automobile industry but using deceptive tactics like putting on market adjustments on the price list when a use car is already adjusted for the market. Telling me the can close on a price that I can work with and then only to find out that was also a scam. I left that dealership and went to another dealership within the same vicinity and got a deal on the same truck, which was less in price and better in condition. I will NEVER go back to that dealership and I would make sure everyone that I know that’s looking for a vehicle would avoid going there and utilize some other dealership. The crazy thing is when I spoke to people about my experience their response was “ oh that dealership is notorious for that”Anyway I went somewhere else and I’m glad I did. I’m NEVER going back to Baytown Ford!
The service department showed a lot of integrity and great customer service. It’s hard finding a place that still knows what customer service is. Go to Baytown to be reminded of what it once was like to have good customer service.
Around 2013 my husband and I purchased a used 2002 Ford Explorer Eddie Bauer Edition and still to this day (July 2018) have never had any problems out of that vehicle. We had a great buying experience with Baytown Ford back then so, when we decided to purchase a 2018 Ford Explorer in May 2018, Baytown Ford was our first choice. I did have salesmen from other dealerships contacting me to come and purchase from them but, we felt that based on our previous experience and how happy we were, we would choose Baytown Ford first. I’m glad we did! My husband was at work that day so, I went alone to test drive and decide what we wanted to purchase. The salesman I worked with is named Christian. He was very kind, considerate, professional, and knowledgeable. Often, as a woman, salesmen will use high pressure tactics and often speak to a woman in a condescending manner but, that was not the case with Christian. Another reason we chose Baytown Ford is because it is conveniently located near our home so, I don’t have to drive some long distance just to have maintenance done. We received a great deal and are very pleased with our decision. I definitely would recommend Baytown Ford for your next purchase. Please read my 2020 update below! 💌🥳🤩🙂‼️**UPDATE FOR 2020**‼️February 2020:Baytown Ford has been really awesome to us as customers. We purchased a new truck for my husband! Our sales associate this time was KENRICK GRIFFITH and I must give him so many accolades! He’s a very kind associate and will absolutely go to bat for his clientele. The truck we wanted (2019 Ford Ranger Lariat 4x4) was the only one left on the lot that my husband had spent months researching. If you look at the photos you will notice the one he chose has a chrome grill instead of black. He got the total package! Ford is using Bang and Olufsen sound systems and they are great! I simply told Kenrick what I was looking for and he found it right away. His ability to build relationships with customers is outstanding!! He’s an asset to Baytown Ford. Also, request Jim to help in any way needed he is absolutely excellent at getting you in the vehicle you want at a price you can walk away feeling great about! So, if you’re in the market for a vehicle, don’t pass on Baytown Ford!!! Thank you so much to Kenrick, Jim, and the whole Baytown Ford staff! We walked away as happy customers and will continue doing business with them. 🤩🥳☺️ #ford #baytown #texas #trucks #cars #customer #new #used #deals #tradeins #explorer #ranger #suv #financing #houston #preowned #low #prices #affordable #houston #weguide
Arrived on a Wednesday to look at trucks. Kevin met me on the lot with absolutely 0 pressure. Found a few trucks that I was interested in. Set an appointment for Friday. Decided on the right truck 2022 F-150 Platinum. Kevin and Mario made things happen that no other dealership would even blink at due to the current truck market. In & out haggle and hassle free! Will continue my purchases at Baytown Ford. Arrive when they open for a faster purchasing experience 🤙🏼
I just got out of the dealership with my repaired truck. I am beyond happy with my overall experience with the service department. Joey Lane was my advisor and went the extra mile with every single detail. He kept me informed of every single thing that was done to my truck. He was more than helpful, he even programmed my key code truck. He helped me get my rentaI car. Cant thank him enough for this experience, he is the definition of great customer service. And whats more awesome, he didnt have to ask for a good review. He simply deserved it. Thank you Joey!
I certainly recommend coming to this dealership. Smoothest transaction, great customer service and quality cars. I was a bit far out but I got the best deal in town! Ty yall! Love my Q50.
Had our vehicle there for a few days due to a delayed part. Our service guy Joseph Joey Lane was very informative and lead us every step of the way. We were blessed to have such a great experience with him. Our part was covered by warranty and we ended paying part of the bill with rewards points. Ended up paying $197 for everything, couldnt get better than that.
Everyone at Baytown Ford made sure to make my wife and I feel like part of the Ford family, and regularly kept up communication on our order, and made sure we were comfortable with all of our decisions and made themselves always available to answer any questions.
Had a reservation on the new f150 lightning at this dealership. Made multiple calls to dealer asking if they would be charging over msrp. They said no for 5 months then when it was time to order my truck i get an email saying i have to pay 5k over msrp on a truck that im ordering through ford. I called ford and was able to change dealership to Autonation in katy or friendly ford in crosby. Both dealerships agreed to not charge over msrp. I wish i could give them 0 stars 😡
From our initial arrival, the team here at this location provided us with a top notch experience. Our salesman, Rudy Marban, along with his support/managerial team, truly defined “above and beyond”. Rudy is product knowledgeable, honest, and a consummate professional. We had a great time shopping for “Bucky” (our 2022 Ford Bronco) and count ourselves as LOYALTY customers moving forward. We will be sure to share our experience with friends and family who are in the market for a FORD or perhaps a pre-owned vehicle as well.
Marisol was an amazing help in getting me into the right vehicle that fit me and family perfectly! Definitely would recommend coming to her and to this dealership.
This has been our first experience buying a vehicle and hopefully one to be match in the future. They allowed my husband to test drive the truck we wanted to my place of work and pick me up(Definitely saved time). George S. is great at explaining and breaking down the pricing. Manager Chris was great in listening to our needs and expectations and met them. Now we are proud first time truck parents.
This Ford Dealer Service Department by far is not great on customer service or their promises to customers.I made an appointment to get service done on my vehicle for 8:30am, out of courtesy I arrived 30mins before my appointment to give the vehicle time to cool down from the 5min cold start drive. I was then informed by the advisor that my vehicle will be looked at 11am because it was extremely hot, I guess we as humans did not invent gloves for this type of work. Also he then told me after he had me sign an agreement of a fixed price with time of labor cost, he verbally tells me that if it goes over I will be charged additional time. How is it my fault that the mechanic took longer to complete the task he was assigned after you made me sign a contract. That should not be my responsibility to pay for something I did not agree too. That should be the advisor fault for making me sign for work that was not completed yet. How are you going to promise me something then change it because the mechanic took to long for all I know he could of taken lunch came back or had it fix and took a break but I need to pay for something I cannot monitor.The time now is 11:36am and still no vehicle for work that was promised will take an hour. I received 1 update since I been here for this 3.5 hour wait.This is by far is unreasonable and unprofessional.
I made an appointment for 2 pm today (Friday) I was told the vehicle would be there ready to see. I arrived at 1:50. Jose the salesman who greeted me also showed me to his office. He was kind and helpful, but when he went to find the vehicle it was gone. Not on the lot but GONE. I had driven over an hour after work which I’d been up since 2am, to nothing. This was very disappointing and disturbing that no one had called to tell me this. So the card I was trading in now has 200 more miles on it than before. I would never recommend Baytown Ford to anyone after this horrific incident. I’ve never had such a horrible experience. Sad but true
Great service! Fast, friendly, informative and my truck had an extra kick after getting serviced just to confirm they did a great job!
Very easy process. I drove in from Louisiana to purchase a used vehicle from them. Had some issues with the vehicle due to theft they experienced in their used car lot. Went above and beyond to fix the problem. Went so far as to loan me a vehicle to go to my sons final high school football game since repair was taking longer than expected due to unforeseen issues. Great people, great service. Sending my brother to purchase a vehicle from them soon.
Worst dealership I have ever dealt with. The dealership lacks communication skills and professionalism. I called on 9/4 earlier that day to confirm that a car on their website was available. They confirmed that it was at their dealership and I informed them that I was traveling to view the vehicle and would be there within 3-4 hours. When I arrived the car was not there (located at another dealership that they own) and they stated that they would put in a request to have it moved to the Baytown dealership and would know if the request was approved/denied within 20 minutes. We left our phone number and asked them to call us once they received a decision. We called them after an hour and was informed that the sales guy had left for the day and the car wouldnt be transferred till Monday. So Monday I call to confirm that the vehicle is going to be there and they stated that it would be. Later we receive a text confirming the make/year of the vehicle and the time of arrival. We arrived to the dealership (at the time they said it would be delivered) and they informed us that their guy just left to pick up the vehicle and wouldnt be back till an hour. So we waited and once the guy came back he brought the wrong vehicle.So at this point, we have wasted two trips to this dealership and 2 hours waiting for the vehicle. When we tell them that we are upset with the situation they blamed us despite the fact that we had texts/confirmations stating the times and vehicle we requested.Do not waste your time with this dealership. I should have checked the reviews before trying to deal with this location.
This truck buying experience was by far the best. I found my truck on their website, contacted Gelmer and completed the hassle free transaction in no time. Truck is currently being delivered to me. Gelmer, Cyndi, Stacy, and the whole team at Baytown Ford are awesome. Thank You!!
Had a great experience at Ford Baytown! Our salesperson was the best.
Made an appointment for 745 on Sept 9th to get my transmission looked at. Took off work to bring my truck in only to be told by the girls at the service desk it would be at least 3 days to diagnose the problem and at least 2 months to fix it. What is the point of making appointments if you arent going to abide by them. Total waste of my time. 1 out of 10. Would not recommend.
These guys are trash sold me a truck Friday 13 2022 started having issues Sunday the 15 only drove to work and home now the sales manager gets a nasty attitude with me saying I’m not covered and that he could have made more money off of the vehicle with someone else just a heads up do t deal with this place a bunch of 🐍
We own a 2019 Explorer. Granted I did not buy the vehicle from this dealer it is the closest to me. Ive brought my car in for a recall and a warranty issue and both time the service has been terrible. I call and make an appointment, they are really inconsistent in calling back and letting us know when repairs are done. The warranty issue I brought it in for, I had to constantly call to get updates as to the status of the claim. It took several call and weeks later to finally get my veh in to get repaired. They did a terrible job and damaged the paint in fixing the problem. When I called and notified them of the damaged they pretty much blew me off stating the work had been done by another provider. I asked to speak with manager but they never contacted me. Now I noticed my pain is bubbling and I stop by only for them to turn me away and tell me to try and go back to the dealer I bought it from. When I asked them refer me to a local dealer the service advisor said he did not know...... never again going back. They provide terrible service.
The time we took the 2020 explorer for the recall.we got it back with the driver side mirror control to the side mirrors broken.so we make an appointment to fix this and we did not get our vehicle till after 3 days.upon checking th invoice I read that they had done an all point maintenance and all fluid were checked at no charge. On my way home the low windshield fluid light comes on..really…I have bought 7 new and used cars from Baytown Ford and never had service been this bad
This was an absolutely disabled experience and they know it and Im sure theyre waiting on this review to pop up. During the chip shortage, it has been challenging finding a specific vehicle. In order to find the exact one I need, I started calling dealers further and further away from home because each can supposedly search all dealer inventories within a 300 mile radius. Baytown Ford happened to have the one I wanted and I was told I could reserve it with a deposit. When I called back and spoke to someone else to confirm I wanted to submit a deposit, I was told this dealer doesnt do deposit reservations and that the truck was selling to someone as we spoke. Then a manager called me back and said that the truck was not selling and that a reservation deposit could be made. He had someone call me back only to tell me that the truck in fact did sell, but they were able to find one elsewhere within the 300 mile radius of Baytown Ford that they could trade for and sell to me and asked if I could come immediately. I asked if I could pay the deposit and come the very next day to finalize it and they said yes. So they sent me the authorization form which I returned with my card info along with copies of my DL and insurance. I then drove there the next day and texted on the way, one hour before my appointment time to verify that I was coming and they confirmed receipt of my text. Upon arrival, I was informed that the truck had just sold at its original location. Rather than receiving an apology of any sort, they suggested I purchase an alternate Ranger they had on site that was completely different than the one I specified and that was nearly $10,000 more. The only possible conclusion I can make based on everything that has happened is that they dont actually accept remote deposits (I found out afterwards that the payment isnt even submitted until you arrive to the dealership so there is no holding a car for you) and they knew that my Ranger was sold before I ever arrived, because I gave them over an hours notice that I was arriving, and they hoped to cash in on the fact that I drove almost three hours from home and could appeal to my instant gratification and significantly upsell me on the basis that I wouldnt have to leave empty handed. It was very stereotypical of the sleazy, untrustworthy, dehumanized reputation that plagues car salesmen.
Excellent! Dawn P @BaytownFord went out of her way to take care of my Service need when the Ford dealer I purchased from acted like they were not interested in helping with my needs. She took the time to listen and discuss with me what was going on and assessed how she could best help to provide for my need. Really made my day and year for that matter! You want the best Ford Service in Texas? Ask for Dawn at Baytown Ford. Not my closest dealer, but the only one Ill go back to!
I just got a phone call from Baytown Ford directly regarding my order placed back in March. While the wait has been long, getting the phone call directly from higher ups at Baytown Ford reassuring me about my order means a ton to me. Given circumstances going on in the world, that phone call shows they do care about my business and I want to thank Baytown Ford for doing that. Im looking forward to call letting me know when my new truck is ready :)
The sales processing was easy and straightforward. The truck sale price was beyond reasonable in comparison to Ford competitors. Gelmer is an awesome salesman, very honest and professional. The dealership is transparent with their charges. There are no BS fees such as vehicle preparation that could cost over $600 for unsuspecting and not so knowledgeable car buyers. Before you go to the dealership, you already know how much to pay for your new car via a sales document provided to you ahead of time. This gives you opportunity to review the documents without the stress and ask questions for charges you don’t understand. I highly recommend this place. Would have given 5 stars if not for two reasons. I have to be transparent on my review. First, I was not explained fully about the vehicle features and programs. Maybe they assume that I have already done my research about the vehicle. I did but I also want to hear it from them. Second, the plastic piece on the driver’s side was coming off. They have it fixed but it became loose again. It looks like it has to be replaced by Ford. Overall, this is a place to be for a straightforward, no gimmick vehicle purchase experience.
Let me preface this statement by saying that everyone I spoke with at Baytown Ford was pleasant enough.I inquired about a vehicle on Monday, and scheduled a test drive on Tuesday at 11am. Tuesday morning at about 9:30am, I contacted the dealership to be sure we were still on schedule with the appointment, and then proceeded to drive about 1 hour to the dealership. Upon arrival, they let me know the vehicle was just now being sold, and someone had an appointment earlier that morning. I let them know I drove an hour to get there and had a scheduled appointment, but just got a sorry about that reply.I understand there werent any guarantees, but it would have been nice to just maybe postpone my appointment until you knew how the first appointment was going to go. Someone was there test driving and negotiating a price when I contacted the dealership to confirm my appointment before I left my house.So this dealership stole 2 hours of my life and added a nice 80 miles to my vehicle. But they said sorry so its all good.
Mandatory $ 2 thousand on top of sales price. Glass & coating.?Whatever. Then was suppose to have 2 trucks for me to look at but when I arrived they hadnt brought other truck from other dealership.In writing Im suppose two be able to exchange my rims & tires from trade. Worth 2 grand After 3 weeks I get in been here 2 hrs now they tell me cant switch. Why my rims have oxidation. Hello I live a beach. Find I want my tires since they are larger. So this will cost me a thousand dollars to replace rims. I hate dealerships buy this takes cake. While Im waiting not offered water . Also asked for paperwork for this 2$ mandatory plan but still am without it.And now they have lost my keys
My truck was in the Baytown Ford shop for a warranty repair and my experience could not have been better. Baldo kept my informed of progress and the work was done perfectly. I have had very good experiences with Baytown Ford, both in Sales and in Service.
I had a great experience at Baytown Ford. I had some repairs done and they vacuumed and washed my car for me. They even aired up a low tire for me without me having to ask. I had my car serviced at another dealership and they didnt do any of these extras. I will definitely take my car back to Baytown anytime I need service on my Mustang.
I came to Baytown Ford to look at a used truck that i had seen online. They set me up with Rev and long story short, i came home with that truck. Great experience. Rev even followed me home to drop of my truck and brought me back to pick up my other vehicle.
Dawn was the service rep that helped me out and she was the best! She helped me find the most affordable options to get my car repaired and back in the driveway THE SAME DAY! I couldn’t have imagined my experience being more pleasant and fluid. It was refreshing to have service like that. Well done Baytown Ford, and Dawn!
My experience with this place has been less than the best, however chet and the general manager Mr Thomas were very fair and fix the issues that I was having with the vehicle, and listen to my concerns unlike the sales manager forget his name, but everything that I was saying was wrong he was trying to justify saying it was right and it wasnt. My experience in any type of sales, is the customer is always right and not to argue with the customer. Especially when youre buying a 2016 vehicle for over $30,000. Be sure and not sign any paperwork until you read it and read it thoroughly because I was misled by the interest rate of the finance company. The sales guy gilmer was nice enough but feel like he could have been more informative. My advice if you go to this place is to read all the fine print. Other than that its an okay place Im a Ford lover and will be the only vehicle I drive. With that being said will I buy my next vehicle there maybe but most likely not.
If I could leave zero stars I would. Professionalism went out the window with the gentleman at the front desk and everyone hanging out. When er stated we were there for out scheduled test drive he stated we weren’t in the system as scheduled, I said I have an email confirmation from this dealership. Then another one of them then stated Jason left with the vehicle and couldn’t contact him, then the desk guy/receptionist stated Jason was on a test drive, and ask if we could reschedule for another day. It was 2 1/2 hours before closing time so if it was on a test drive why would they need to reschedule it for another day? Then the receptionist guy miraculously found our reservation he said by searching our name; I figured he had done that from the start when he had asked for it. the he stated to say it’s because the call center never shared it with him. Be honest up front and you might not lose Business instantly. I guess all honesty has went out the window.
Worst car buying experience I have ever had! Multiple issues starting from the first vehicle we bought check engine light coming on less than 24 hours after driving off lot. Was told my vehicle I traded in already went to auction (by Chris Used Car Sales Manager)less than 3 days after signing papers. That was a lie it was still on their lot got pictures. Decided to get a different truck. Now a week and half later they are telling me they need another copy of my paycheck stubs to send to bank!!! Drove by guess where my truck I traded in is on their lot for sale!!! I hate liars!!! Can’t get anyone to help me cancel my GAP and extend warranty on the old truck! I will never do business with this dealership again!!!
Just went here over the weekend to buy a specific vehicle it was already sold. Within 4 hours Daryl and the finance manager were able to get us in a similar vehicle. Seamless process great communication and very upfront will buy all of my future vehicles here!
Kevin Kibodeaux got me in and out quickly. Went in for an oil change, tire rotation, warranty horn defect, warranty leak in passenger inside compartment. Dropped my truck off Friday morning at 730 and it was ready for pick up before I got off work at 3. Kevin doesnt disappoint, thank you!
0 stars, but it requires at least 1 to post. Having $2500 tacked on for windshield protection is insane... even more so if corporate legitimately dictates that they must have it on the vehicle. Do yourself a favor and steer clear of this place.Update: I spoke to the Manager that responded to this review on Tuesday and was told there would be a call back by the end of the day; there was no call back.
I cannot say enough positive things about my experience with Baytown Ford. My sales rep was Jorge The Cuban Guy and he was amazing. Jorge went out of his way to make the transaction smooth and painless. He even went above and beyond in regards to my trade in (I was VERY emotional due to sentimental value). I live 2 hours away and now, refuse to do business with anyone else BUT Jorge and Baytown Ford. Thanks to everyone who helped with the transition. Amazing team.
Did a walk-in request for an oil change and tire rotation. It was handled promptly and efficiently.Service desk personnel were fantastic, work that was performed went quicker than expected.
Worked out a trade in deal online over 100 miles away. They were open and honest the entire time and even catered to my preferences using text and email. Some places call you nonstop even after indicating you are unable to answer the phone. No surprise fees or prices and the process I needed - which was rather complicated- was handled extremely professionally and absolutely to my satisfaction. Alex and Mark in sales were both great and accommodating. Would absolutely recommend.
Was not a bad experience at all. The salesmen Tiny & Sam were very professional and straight forward. They listen to my requests and responded beyond expectations. I shopped for several months for a truck and got the best deal @ Baytown Ford. I went for my first oil change and was treated well. IN and out without any issues. Went in and got my second oil change, filters & …took a little over an hour. So far very happy.
We had no intentions of buying a car today... but stopped by Baytown Ford just to walk around... after speaking to their rep for about 30 minutes we just couldn’t refuse the deal she was offering us. We ended up purchasing a new fully loaded bronco that should be arriving soon... so If you’re in the market for a new vehicle, then go see Brittney Gasparini, and don’t ask for anyone else! This chick went way above and beyond for us... was super friendly, and answered every question we asked... can’t wait for the new vehicle...
Fast and courteous service at a fair price. My truck was well cared for.
Wanted to take a minute to share how awesome my sales representative was. Marisol Fuentes went above and beyond to make sure that my wife and I were taken care of. We purchased a used truck through her a little over a month ago and had to come back for a routine inspection on the lift kit. Without the help of Marisol, this whole process would’ve been much more stressful. Instead, we were able to get everything squared away with her and it all went very smoothly. She responded to any questions we had in a timely manner and with great detail. Very thorough employee that truly cares about her customers!
As someone working in the banking industry and seeing how people get so mistreated by dealerships and salesman it is nice to see that Brandon Hamm and Baytown Ford take the high road. Brandon was by far the most helpful, personable, and hard working salesman I’ve ever come by. Him and his sales manager fought to get me a good deal on my 2019 F-150. I couldn’t be more satisfied with the quick, low pressure sales process. My salesman, his desk manager, as well as the finance manager have far exceeded my expectations in a car buying experience.
Edit* I initially left a negative review but the service department realized the error and has Taken care of me. Thanks guys!
Awesome Sales and Service Departments! I live an hour away and its worth the drive every time!!!
5 Stars! I had a wonderful experience with this dealership yesterday. I want to thank everyone that helped from my first call and speaking to Cassandra, to my salesman Jim, the signing of my contract with Johnny and finally Tim who assisted with my departure and pairing up my phone to my new vehicle. My husband just got a vehicle there 2 months ago and had nothing but good things to say as well. Thank you all for such a great experience 💕💕
I should explain upfront that my real name is Gary Ervin. I established this account long ago and have never bothered to change it.I brought my Fiesta in for a 45K physical yesterday. Ive had really rude treatment in the past but felt like I should stick with the dealer for service and upkeep.During my past two visits, Ive been lucky enough to find my new favorite service advisor available. There is no way Dawn could have known how rudely I was treated by the young advisor before (and the one before him), so I knew she wasnt trying to smooth things over with me.She was just being herself. She made a point to listen to me and professionally explain my options for various levels of service. I didnt feel like I was being pressured into more expensive options. I elected to wait while the car was being serviced.Every time she would pass by, she would let me know how far along my car was and approximately how long I could expect to wait. She made waiting tolerable. In fact, her working there saves me the long drive to Crosby that I was considering.
This was MY FIRST Experience with Baytown Ford it has has been nothing short of SPECTACULAR.From my first visit with Alexandra Sims through the DEAL/PURCHASE negotiations with Scott (sales manager) to Finance with Stacy (Finance Director) .. the ONLINE/LONG DISTANCE/Over-the-phone process and communication could not have been any better, smoother or more PROFESSIONAL.They even arranged to deliver the new 2020 Mustang Convertible GT to me in McAllen TX and drive the 2019 KIa Forte Trade -IN back to Baytown .. did I mention they gave me a GREAT DEAL on the TRADE-IN?I have purchased several new Fords over the last 5-6 years and this was such an easy and smooth transaction .. Thank You Baytown Ford ..
If I could go lower I would. Absolutely ridiculous. I called to make an appt for a specific vehicle. Show up they didnt know where the keys were or the vehicle was. They find it in service/parts and bring it around to tell me that This one isnt for sale, its a demo then dont put it on your website with a price and actual vin...or easier yet when someone calls to make an appointment pre approval in hand ready to purchase tell them they are coming to look at a demo and the vehicle they want isnt for sale. Good thing I had to waste an hour in traffic trying to get home or this review wouldve been even worse with how livid I was. Will never be back, Ill take my 52k somewhere else that wants to sell a vehicle.
My truck has been in this vehicle service center 6 times now for the same problem. Each previous time the Issue was repaired . When My truck was delivered today there were pop rivets missing and hose hangers not in place as well as a nut missing from the fender well. very disappointed in Ford, Baytown Ford Vehicle Service Center, and Ford Customer Service
Just bought my 2021 F150 Supercrew from Baytown Ford. I highly recommend this dealership. It was great, everything was easy and painless. Gelmer is as professional and helpful as they come. Traded in my 2013 F150, Ford trucks are the best.Update to review:Found damage on the vehicle. I was promised parts would be replaced. I cannot get anyone to follow up. Calls go to hold and then hung up on. All I can say is, they had to know the damage was there, there are visible bad attempts to remove the damage and sold it to me as new anyway. Will update this review if status changes.
Brought in my Truck for recall repairs, work was completed on the same day. Dealer set me up with a loaner vehicle so I wouldn’t have to wait and still be able to complete my day Tasks while having my vehicle in their shop. Dealer was good about practicing social distancing offering digital signatures for paperwork and disinfected my truck at arrival. Overall work was done quick and efficiently even with what seemed to be a busy work day
I woke up early to get our oil change done this last Saturday 2-22-2020. My husband and I walked into Baytown Ford, it was not busy, nor did someone from behind the counter greet us to say we will be right with you. I had to ask an employee behind the counter if she could help me get an oil change on our car. I felt like I was bothering her. I have had multiple Fords go to Baytown, but that day was horrible. We waited for our vehicle and knew it would take 2-3 hours. At the end when they were done with our car they didnt even notify us. We only found out that they were done by walking outside to see it all the way in the back. I went back inside to tell the employee behind the counter and she told me Ill have to get to you in a little bit Right after that I received a phone call it was done, I told her I know. Mind you I have family that works at dealerships and Baytown Ford 2-22-20 was not busy enough to present the experience we got. They didnt bring our car to the service line nor ask for it to be brought up. To be honest Im quite discussed with our experience. I will definitely not be coming back nor suggest others to go there.
Buying my 2020 Ford Truck was great and love my F150 Crew Cab truck , the parts and service dept were great on taking care of my needs . Everyone so friendly and dedicated to doing their job and I am very impressed..
On May 23, 2020 we visited Baytown ford as they had a reasonable priced Mustang. On our visit we were greeted by Brandon who gave us the keys to test drive this vehicle. I was accompanying my sister since this was her first car experience, we test drove the car everything was fine. We were talking numbers and he asked for a credit application, in which he returned with his car quotes telling us how much the vehicle was going to to be. Right off the back the price was extremely almost 10,000 in just interest. So I asked what the interest rate was and he did a 360 on us he completely got defensive saying he does not know. Needless to say we walked away from a terrible deal. The next day his manager reached us out and told us his salesman was not trained in the used car sales which that for sure is total bs. Anyways he talked is into the deal telling us how much it would be with a couple thousand down. In which no problem it was a good deal that was worked out, now we told them we would go check it out one more time before we seal the deal. When asked to see the vehicle, the seats were completely soaked the trunk bottom lid had water dripping into where the spare tire compartment. I checked out the vehicle and made sure brakes and tires were good enough for safety in which they actually put two brand new tires in the rear. I cant say this was at of good conscious from them because in reality there was a $900 reconditioning fee. Anyways disregarding the wet seats which I understood since the vehicle was just taken on trade, I noticed the oil was completely black. Brandon was not there the next day, so i asked his replacement salesman if they really did an oil change and as I am showing him the black oil on my paper he confirms they did do an oil change. I asked twice and arrogantly he responds they did. So I dropped it. We agree to getting the vehicle, after leaving finance. No one bothered to show us the features or anything just congratulated us. Once we got home the proof that no oil change was performed was that the car gave us an indicator that the oil life was at 25%. I know I am not crying about a $40.00-50.00 oil change, what I am is upset that they want to be crooked and lie to our faces while Im showing them the dipstick that an oil change was performed. Also the condition in which the car was delivered was terrible, I understand in detailing a vehicle and having damped seats from having them cleaned out, but to have them soaked in water and water dripping into the compartment causes the vehicle to smell damp days after. Ive heard horror stories about Ford and for this being a first experience with them I am completely disappointed on how the salesman approach things. We are just women who are trying to be responsible and check everything out, while they make us feel less and lie to us. Very corrupt business, beware.
My wife and I went into Baytown Ford back on the 27th of January to purchase a F350 dually. Mario Wilson informed us that he couldnt find the truck with the correct rear end anywhere locally and we would have to order it. He also told us that Ford was not taking orders at that time. He told us to come back during truck month because Ford would allow orders then. We went back February 20th thinking we could order the truck. He met with us and told us that he would get with his sales manager Monday morning and call me no later than noon. No call on Monday so I called him Tuesday and left a message. I then called Wednesday and also left a message which also went unanswered. I live 12 miles down the road from this dealership and would never buy anything from there because of the lack of professionalism. It took me an hour online but I found the truck in Brenham which is 100 miles from us, where we received top notch service and will return in the future. Never buy from Baytown Ford is the conclusion I have come too.
Easy no hassle sales experience. I knew the car I wanted in the specs I wanted. Baytown Ford accommodated the entire transaction remotely (I am out of state) and were able to ship the vehicle quickly and on time.Highly recommended!
This was the best experience I have had in a long time. They were extremely thorough and kept me up to date. They had my vehicle in and out with recalls and warranty. Definitely use them again and have told my friends who are struggling with other dealer repairs.Thanks B.
Took my eighty year old grandmother here today to purchase a car. After looking at and test driving a car we went inside to talk price. The sticker price on the car was $22,000. Immediately after going to check my grandmothers credit she was pressured into choosing a financing plan without even knowing what we were going to pay for the car. Finally I had to tell the salesman that we would wait to talk financing until we got a price on the car. The “financing person” brought out two pieces of paper, one of which had the price of the car at $28,000 and $26,000. After telling them the price we saw on the car, they pulled up another piece of paper pricing the car at $24,000. The dealership wanted to tack on $1,500 for one oil change, which is simply ridiculous. After saying she did not want any of the financing plan and was willing to pay cash, the man brought out yet another piece of paper saying they were going to charge $26,000. He gave us some explanation about “$2000 down”, but shouldn’t that money already be included in the last price we were given? We left, frustrated, without buying the car, and the salesman was very rude as we left. Disappointed with the service and the sales people for trying to take advantage of an old lady.
David Elizondo was the man that helped fix my car radio, the back up camera on my 2018 mustang. I was a good customer at UNfriendly Ford of Crosby until they kept putting me off for months, would not call me back when they said they would, and when I would call to check about my car or the part they would seem as if they had no clue and told me Ford stopped making parts that I am on a waiting list. I called to ask about the waiting list they seemed lost. Low and behold, I tried out Baytown Ford, FRIENDLY and loving and instantly my car was fixed within ONE week!! UNfriendly Ford of Crosby still has not realized nor do they care for the horrible customer service not once but multiple times. We now love Baytown Ford and forever customers and we really thank Mr.David Espinoza!!
Total waste of time! I emailed about a specific truck that was listed on their website, and asked for more info about it. Kelsey Cross replied, however she used a form email, and gave me info about 2 different vehicles (I was asking about a new one, and she emailed me info about 2 used ones). I replied, giving her the stock number, and never heard back. I got an email from her a day later asking if I was still interested, so I replied again, telling her that I was, and giving her the inventory number. Again, nothing. I called her and left her a message on her cell phone, no return call. I called the dealership the next day, and spoke with someone else in sales, who told me that the vehicle was in stock, and that I needed to come in so that I could talk with someone about it. I informed her that I live 2,000 miles away, and would only see the truck for the first time when I gave them a certified check and drove it home. I was told that I would be given a call back by a manager. I never did. I do however get emails from the dealership almost daily asking me if I am still interested, and when Im going to stop by for a test drive. For what it is worth, I just purchased a brand new Ford F250 crew cab from a dealer in VA who not only replied to my emails almost immediately, but who took the steps necessary to earn my business. I purchased it sight unseen, and saw it only after I flew down to their dealership. From my experience, you guys exemplify everything bad about car dealers, and with service like this, it is amazing that you are still in business.
I have been very unsatisfied with Baytown Ford on two separate occasions. Brought my car in for warranty work to replace two modules; one for the steering and one for the radio. It took about 2-3 weeks for me to get an answer out of them; would never call me, answer my phone calls or return my phone calls. I had to show up in person to get some answers. Upon finally picking my car up, tools were left in my leather seat. The second time bringing my car in, which was July 2019, was for a fuel issue. Ford wanted $800 to drop my fuel tank just to diagnose what was wrong with the car and then call my warranty to see if it is covered or it would be out of pocket. I refused and took my car home knowing to drop the fuel tank does not justify a bill at that high of a cost because it is simply not an 8 hour job.My family and I have decided as a whole not to use Baytown Ford any longer due to their poor customer service. Especially considering that we have purchased many new vehicles from their lot.And now, as I do not wish to even give them one star on their rating, I am required to do so in order to post this. Why am I not surprised?
I was able to make an appointment online for an oil change and other routine maintenance for the following day. I arrived to drop off my vehicle that morning of my appointment. I was greeted by Service Adviser Dawn. She was very friendly and helpful. She made sure my vehicle was taken care of. I couldnt have asked for better service from the service department at Baytown Ford.
My daughter just bought her first car from Baytown Ford and this was her first credit purchase so she had no credit. It was a great experience.Our salesman Mario, who was very patient with us and found the perfect used car for her. She loves it! Thank you, Mario!!Johnny Moon in financing was absolutely amazing! He was informed, to the point, friendly and funny. He made the whole experience very pleasant. Most people in his position get a bad wrap because people want to protect their money. With Johnny, I know he was looking out for what was best for my daughter. He was able to get her a payment she can afford! We enjoyed our interaction with him.Ashley helped with the paper signing..she was friendly, and I appreciated her interaction and patience with my daughter and giving her pointers on her payments.The only issue we had is that we were told the car came with 2 keys so we turned down the Key Replacement protection. Once the papers were signed and it was time to leave, we found that it came with only one. I really feel that they will help me with this issue. That is the only reason I gave them 4 stars. Once this is corrected, I will gladly edit this to 5 stars.I highly recommend others give Baytown Ford a shot.Pam C.Deer Park
We are traveling the country in our new Ford E450 based RV. We had contacted several Ford dealers and RV service centers to get an oil change and everyone told us they couldnt do it. We stopped at Baytown to buy the supplies and do it ourselves. SURPRISE Service write Joey said his shop could do it for us!! Our RV was too tall for their lifts so they did it right there in the parking lot. That is what I call going ABOVE and BEYOND. Everyone else said it couldnt be done and Baytown Ford made it happen AND at a fantastic price. We are from Michigan and chances are we wont be in Baytown again - but that didnt matter to them - they still went the extra mile and gave us great service. I HIGHLY recommend these folks.
It was a nightmare. When I purchased my 2016 Ford escape Titanium, the salesman encouraged me to purchased an extended warranty in order to cover all the bells and whistles. I paid $2000 for the extended warranty, $200 for ding protection and an additional $200 for remote key replacement. When I called the number provided for the ding repair, they stated they dont actually repair and repaint dings, they only pull out dents and it would be up to me to find someone else to paint the dings where paint is scratched off. One of the remote keys broke, but I was told my remote coverage was only for three years, so it was not covered. The check engine light stayed on and Baytown Ford explained my warranty did not cover that part and I had to pay over $500 to repair it. My Ford Escape only has 46600 miles and I still have 2 more years of warranty, but what good is it?
Dawn was fabulous. She took such good care of us. We needed to evacuate before the hurricane came and she made sure that we had our vehicle as promised. The technician did a marvelous job finding the problem and putting the old girl back together. Cant say enough for how well we were treated!
Brittney Gaspsrini was awesome! Very effective and informative with everything I needed. She went above and beyond for me and my family, would highly recommend her knowledge and expertise. Best car deal I’ve ever made in my life. I will be bringing in my parents for their next purchase.
Had a good experience overall. No frills, just buying a car, but it is local and close to home. I would suggest that maybe they could offer a customer buying an 80k vehicle a bottled water or cup of coffee at least though. We were directed to the vending machine.
Service is very good went up on a Saturday not very many people went in did test drive did all the paperwork bought the car all in less than 2 hours.
Took my 2013 Ford F-150 Platinum EcoBoost in to have the 2 recalls done..was told it would take weeks to have it finished when I called before taking it in..as soon as my truck arrive Ms. Dawn called me, asked me multiple questions about my truck and was very thorough, helpful and pleasant. She did remind me the shop was backed up a few weeks but she would do everything in her power to have my truck back to us as soon as possible since I informed her it was my familys only mean if transportation. She kept me updated daily on the progress and true to her word I had my truck back much much sooner than expected.! I couldnt be happier with my experience with Baytown Ford and Ms. Dawn..thank you
This will be long winded, so please have patience. I was on my way to a special school for retired Police Officers to learn how to become advocates & human rights investigators for ALL who live or temporary reside in the United States of America. I was traveling from South East Texas to a area towards north Texas. I was on I-10 entering Baytown going West. My Ford F-250 lost all power, including steering and power brakes. I had no choice but to pull over in to the inside lane. I called a wrecker and asked him to bring me to the best Ford & fastest shop around. He loaded my truck up and brought me to Baytown Ford. It was 4:15 pm & they closeat 5:00, when we arrived. I ran inside the service department and said I was on my way to a special school that I may have a chance of passing if I they could get on the road fast enough. I didnt explain anymore. The service adviser looked at me like I was crazy, but could see something was very important to me. He only said wait here a minute. I sat there in panic, knowing I was never going to be on time the next day to register for this school which was very important for me. 3 minutes later he came in and said we will take a quick look at it. He summoned a diesel mechanic quickly to the front of the shop where my truck was parked outside. The technician told me diesel tank was empty, eventhough my tank & miles to empty said I had plenty of fuel. Of course, I thought all they wanted to is to keep my truck overnight and charge me a huge chunk of money. The service advisor said said give us a little while and we will try and get you back on the road. I reluctantly said YES. The service advisor & tech put diesel in my fuel tank. The tech told service advisor to keep turning my key on & off for many times while the tech was turning valves and other stuff under my hood. The tech told him to start it, but it would only crank like it wasnt firing. The tech made him keep turning my key on and off over &over again, but made sure he didnt push it all the way to the start position. The tech finally showed me a small fuel line pouring pure diesel, without air bubbles. He then told the service advisor to crank the motor. Wow, my truck started like it was new. They informed me my fuel gage monitor was not reading correctly. They sent me on my way and said to not to let my fuel level drop below 1/2 tank till I had the fuel pump fuse was changed. I asked them what I owed them, but both were looking at each other weird. The Service Advisor said nothing, good luck. I tried giving the tech a tip, but he refused my cash money.Finally, they finished at 5:45 & both refused to take any of my money. They had no clue of who I was or how important my mission was. They dont have no idea of what they have done for a person just trying to make a better world for human kind. May God give these 2 men special gifts in life.The Service Advisor was about 60 years of age Hispanic male. The diesel Tech was a Caucasian male about 30 years of age, with long dark hair. He was also at least 6 tall.Again, sorry for such a long read, but a greater force than me brought to these two heroes to my rescue.I can only hope their supervisor can find who these 2 fine men are, because they worked over time for 45 minutes & refused to take any money from me.Baytown Ford made a difference in ALL lives living in the USA & dont even know!!!!
Baytown Ford has the BEST service! Thank you to Dawn Pajak who was able to get me want my car needed. Very sweet, funny and kind person. This is the ONLY reason I keep going to Baytown Ford because of GREAT CUSTOMER SERVICE!!
Made an appointment for service work. When I arrived the service consultant that they had appointed me to had gone to lunch. There was another that offered to help me thankfully. About three hours later they called and said the truck was ready. I picked it up and one service had been done but the biggest problem, which was an issue of the phone connecting to the truck was not taken care of, said problem was not detectable. Evidently no one in the service department has a smart phone that they could connect to the Bluetooth and make a call to see the problem.
This is our first Ford suv and first time buying from Baytown TX. We met Kelton our salesman, he did beyond to help us choose and purchase the car. After purchasing, he showed us how to navigate the smart system in the car. Overall experience was exceptional, they are honest and trustworthy people.
I had a great experience, it was my first purchase and Kelton had a lot of patience with me and got me a great deal on a Jeep Cherokee 2014. I’m in love with my new car. Thank you Mr.Kelton!-Denisse P.
Do not buy a 2020 Ford Explorer. Have had nothing but problems since nearly day one. The Service Dept. has been the only department that seems interested in helping until they understood this was going to be an ongoing issue then they even seemed to take a step back. The General Manager along with the Finance and Sales Managers are not interested in helping. So far the only option given was to trade the vehicle in and take a $3000.00 hit. Unacceptable!
I had a wonderful experience at Baytown Ford. Dawn, in the service center, was the one to help me, and I would recommend her to anyone. My car had some issues with the O2 sensor and had to be there for a few days. She got me a loaner, extremely close to my original car, and kept me posted on the progress of my vehicle. They were fast, and they were extremely kind.
Recently purchased a used F150 from Baytown Ford and had a great experience! Got a great truck for a great price! The customer service was excellent and working with the sales associates was easy and stress free. They were very knowledgable and friendly and willing to negotiate a good deal. Thank you Brandon Shelby and Mario Lopez for your help with this purchase! Love the truck! Call these guys if your in the market for a good truck.
This place is a joke. My wife saw a vehicle online that she really wanted. She was told that the car was not on the lot yet but would be there Friday. She filled out the financing paperwork online and told the sales person that she wanted the car and would be there when it got to the lot. So today my wife sent an email asking if the car was there yet since she had not heard anything back from them when she spoke to them on Wednesday. Brittany Russell sent an email saying the car was sold. My wife asked her why didn’t anyone inform her that it had arrived or that someone else was interested seeing how she was communicating with them since Wednesday and Brittany Russell told her that with her credit she wouldn’t have gotten approved for the car anyway. Now what kind of a way is that to treat a potential customer? The problem I have is that I was prepared to pay CASH for the car since it was my wife’s dream car and it would have been a Mother’s Day and anniversary gift to her. Brittany Russell ASSUMED my wife could not afford the car without even talking to her based on her report. She didn’t ask my wife about a down payment or how was she going to pay for the vehicle. She didn’t even let her know the car had even arrived. This is ridiculous to me. I will never buy from this dealership and I’m going to tell everyone I know of this treatment. Brittany Russell really showed me the type of place this is. Stay away!!!!
I enjoy the service, I can come in what seems quickly but sometimes I just leave unsatisfied. Last time I left my windshield wipers wouldnt release any of the fluid. About five miles after my check tire pressure came on, I was just amazed Because my car is less than two years old... I shouldnt have these issues and none the less after leaving their dealership.
Stay away from Service Advisor Dawn. She is rude. She is very unprofessional! She lacks any type of professionalism or empathy towards the customer. When you call her, Dawn will put the customer on hold without asking the customer for permission to be placed on hold! She lies about contacting customers and puts nothing but blame on the customer instead of finding solutions with service issues. I had to file a complaint with Ford directly. Stay away from the Baytown Ford service department especially Dawn! I will never ever take my business there again.
Salesman Josh was great and I was happy with his sales manager, Mario. They did everything they could to get me the exact truck I wanted and to make sure it was a pleasurable experience. Unfortunately, everyone knows what its like buying a car. What they tell you upfront doesnt align with what goes on in the back. My credit score is up around 800 yet when I got to the back there is NO WAY the finance guy, Darryl, was working to get me the best deal. In fact, when I told him Mario said I should qualify between x and y%, he actually got pissed that the guy had told me that and then proceeded to change the interest rate ON THE SPOT to fit the upper end of that range. Really? So it was THAT simple yet you tried to get me to sign for more? Additionally he had the paperwork ALL wrong not ONCE, but TWICE. I had to catch the mistake both times. The first mistake was that the sales price was off by a few hundred dollars which bumped my payment up another couple dollars a month. The second mistake I didnt notice until I got the vehicle home and was trying to get it insured and noticed that the VIN on the paperwork did not match the VIN on the vehicle itself. Really dude? First you screw me over on the financing, now I have to drive back to the dealer to get YOUR mistake fixed?
Im 65 years old & have bought cars a while now. This was easily the most pleasant car buying experience Ive ever had. Indeed, I usually hate the whole process but Samuel and Adam - the Dynamic Duo - made it painless. Add to that Grand Funk Finance & it was nice. I also felt like I did not get ripped off unlike most other dealerships Ive dealt with. Good job!
This was a very pleasant experience buying a used car. No hassles, no pushing, very relaxed purchased. This is the way that it should be. All dealers should follow the way that Baytown Ford is treating their customers. They are knowledgeable, respectful and appreciative of your business. Definitely, I will recommend anyone to go and purchase a new or used car from this dealership. Thank you Michael Rivera and Andrea Watson for making buying a car a trouble free and relaxed experience.
Great service! I came in after a horrible experience at another Ford Dealership and was out the door in my new truck in just under 2hrs. Ask for Kelton! Hes a damn fine salesmen and will get you the deal you want.
David, my service advisor, was excellent (outstanding) in all personal and professional aspects of my required visit to Baytown Ford. I would like to give him a 100 rating if possible. A business is only as good as their people and my service advisor is appreciated and respected !!!
My experience at this Ford dealer was amazing Ms. Dawn took care of all my needs. My car was taken there in reference to a flooding. She keep my up to date on all status of my car service parts and issues step by step I appreciate this attention also management at the service department very respectful and kind offered me a ride home the service dept at this Ford dealer truly knows hospitality and exceptional service.
No stars really! Worst service ever. They had my car for a week and nothing done except the airbag recall work and a diagnostic. I requested a quote on the repairs and they said they would have to tear it down at a rate of 128.00 per hour before they could quote the repair. 4 days later they still had not done anything to the car. I was lied to by the service representative every time I called and got hold of him. I called many times and he would not take my call or even return my call. after 4 days I went there to speak to him personally and he said the tech is just about to pull my car in. I told him no he isnt he will pull my car up here and I will go somewhere else.I will never take another vehicle to this place EVER!!
It was an overall good experience. They sanitized the interior of my truck before and after the service. They had plastic shields hanging from the ceiling to somewhat protect their service advisors. My service advisor, Kevin Kibodeaux, used my Fordpass points to pay for my oil change without being prompted by me. I had forgot about that option.The only problem I had was that no employees in service wore masks. I wore one the entire time I was there and sat outside. I understand you may not be able to talk on the phone with the mask but you should have one on in jobs that come in contact with lots of people on a daily basis. I observed at least 25 people go into the service area in the hour I was there and only 3 people besides myself had a mask on. Lastly there are gaps between the plastic shields and the majority of the people coming in did not stand behind the shield but spoke to the advisors in those gaps. Hopefully Baytown Fords management will review this and make some needed changes. Good experience otherwise.
Staff( Dawn) Very friendly and ready to help. I came in to get replacement keys, and it was done in a timely manner. I came in the following day to get the vehicle remote, and advised Dawn I was having some problems with the car. She helped diagnose the problem and got me to a technician that would be able to help. I anticipated the work would not be done for a few days, but was fortunate enough to get my vehicle back by the next day.Would definitely recommend Baytown Ford
$5k “Market Adjustment”I hope FoMoCo knows this dealer is disregarding their letter against this practice.
The GPS System failed the next day and when I shut the truck off to restart and see if the GPS would re start the truck would not start. My wife aske the Tech Dave for a Computer Print out of what Codes came up he refused to give it to her. We have spent well over $250K over the years at Baytown Ford I would expect better service than this. We are taking the truck back today and will see how we are treated for the problems we are still having.
My wife and I went shopping for a vehicle, found one she liked, easy process thanks to Joel Garza and his team. A few weeks later I needed a truck. I called up Joel Garza and he gave me information on vehicles available. My wife and I drove up to Baytown Ford and found a truck I needed. Joel Garza is a great salesman, no pressure, knowledgeable, and very helpful. I recommend him when you shop at Baytown Ford. We are happy with our purchases and return customers.
Well, for the second time in a row! When I was called to the cashier! To get my paper work! Y’all guys wanted to charge me for the oil and tire rotation! Which I had told the service advisor! I had a service contract! When I arrived! So once again! I explain to the cashier, I have a service contract and the paperwork was wrong! So I had to go sit down again until they got it straightened out!So this is what I don’t understand!!!! Once it’s shown on the computer that I have a service agreement! And this was told to your service advisor! How can the paper work be wrong when it reaches the cashier?????You guys! Told me this problem was not going to recurred again! Obviously someone dropped the ball again!!
I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The service teams reaction to our situation was nothing other than brilliant. Not only did they tell us they were uncomfortable us driving 1200 miles without them checking out the truck, they moved our vehicle in front of the line, skipping several customers that probably purchased their vehicle from this dealership.I have never experienced service like this. We are in the market for a Ford Expedition and we will be making the drive from Corpus Christi, to Bay Town Ford to give them an opportunity to earn our business due to the outstanding service provided to us on this day.I highly recommend this dealership and it should be used as a model to ALL branded dealerships, not just Ford.Thank you Team Baytown Ford!
I live about 4 hours away from the dealer. They had a car I was interested in so I called and they where very helpful with the information they provided on how the process would work for trading in my truck, being so far away. They gave me an estimate over the phone. I drove down a few days later and I was blown away with the effort they put in. Dennis and Mario worked tirelessly to get me in the car I wanted. I can not thank them enough for their efforts. They went above and beyond any expectation that I had. This is truly the best experience I’ve ever had with a dealer. If you ever need a new Ford go here! They will get you in the car you want! Baytown is the best hands down!
I was shopping for a used car for the wife and Baytown Ford was one of the dealers that had the make/model we were looking for. This dealership was the farthest from home and we ALMOST did not visit due to that. We are VERY GLAD we did! They had the best price and were SO friendly! This was the most pleasant and easiest vehicle purchase I have ever experienced. I have already recommended to a friend and will be coming back when our daughter is ready to buy!
Baytown Ford made my car buying experience an easy transition into my new SUV. Gelmer was very personable and knowledgeable during the entire process. Great salesman! I highly recommend setting an appointment with him.
The salesman and sales manager were very friendly and personable. But by the time we got to financing that ended the deal for us. It was my first time financing a car and made us feel very overwhelmed to the point I walked out for fresh air and did not go back in. The interest rate we were called back in for changed then they wanted me to take off the warranty or our added leather to make up for it to keep our payments were we wanted. Today we went across the highway to Baytown hyundai, didnt once feel like walking out, better interest, warranty, added my leather for way less too.
Very dissatisfied!!!!! Awful first time experience at Baytown Ford. I took my car to get checked out for a power steering fault and 2 recalls. My car was there for 7 days, no recall were worked on and my sunroof leaked. My car was soaking wet! I was not even told the car had water damage when they drove it up to the front. To top it off the service manager said it got wet because it was an old car and that was what caused the water to get in. I would not recommend my friends or colleges to take their vehicles there for any repairs or maintenance.
When I opened my door I didnt expect it to be someone from Baytown Ford. The young man was amazing, he told me that they have now started to do house calls because the recall was very serious and our safety was their #1 priority. He went straight in and fixed the problem with ease and that made me feel very special to know how important customers are to Ford. Thank you so much for caring!!!
Doesnt deserve one star. My experience here has been horrible thus far. I was impressed with the staff and service the first 2 times I visited until I needed major work done to my vehicle after having it for less than a year. Im still having the same issue and no one there seem to care. In addition to that my last service experience was not a good one at all. I went in for a routine oil change that includes a general maintenance check. The mechanic that serviced my vehicle reported that everything was in good condition. During this visit, I inquired about my brakes after hearing a grinding sound and was told that my brakes were in good condition for an six additional months. I also inquired about the rear windshield wiper that made a scratching noise when I used it, I was told that it didnt need to be replaced. A few days after leaving Baytown Ford, I took my vehicle to another ford dealership. Not only did they offer a free diagnostics test, they discovered that my brakes needed to be replaced immediately. They replaced the rear brakes and rotors and the grinding noise no longer exists. I reported this to the service manager who had me email pictures of the old parts and told me that he will investigate and call me back in 24 hours. I NEVER heard back from him. Im so disappointed!
I stopped in unannounced to look for a deal on a truck. The dealership had a truck that I decided to purchase, cash in hand. It took three hours of my time, sitting in the dealership, to get the purchase completed. The weather was bad, and they were not busy at all. I can only imagine how long it may have taken to get the deal done if I had been needing financing, or had they been busy. The salesman was great, and everyone was very friendly, they were just very slow with the paperwork to do a cash deal.UPDATE: 2/21/2020My wife called the dealership today to visit with our Salesman, Kelton, as he had agreed to mail us a couple of cosmetic items the preowned vehicle was missing the day we made the purchase back on February 5th. Also, we havent received the registration yet, or the permanent plates. She called me at work following her conversation to say Kelton was very rude to her, told her he didnt appreciate the previous review I had submitted, and told her he may or may not send her the items we were promised in the deal. At that point, he hung up on her! Ive contacted the Floor Sales Manager, and am waiting on a call back regarding the disposition of the items we were promised on the deal. This type behavior is totally uncalled for, and hopefully, Baytown Fords Management will deal with this salesman accordingly!
My experience was great except for the fact the sales guy said the car I purchased had navigation, since it is a gt premium, I didn’t even check it wasn’t till a day or so later I realized there was no navigation on my car. This is the only reason they aren’t getting 5 stars. If you tell me a feature is on the car, it should be there
We found a truck online. Went to buy it today. Little did I know the price they had listed on the internet didnt include a 7k package upgrade for tires etc. Had I known this I would have never stopped there. Be careful for hidden charges. A 27k truck advertised turned into a 35k. Pretty sure thats false advertisement.
The sales representative Christopher and Jorge were very helpful of the issue that had occurred with my car! 10/10 would recommend to come purchase your vehicle from here! Very welcoming!
Britt helped me with the ordering of my new Bronco ....She was incredibly helpful navigating the Ford website and getting all the information has been a little bit difficult being a new release but she knew exactly what she was doing and I can’t wait to receive my new bronco.
Sales rep was Marisol Fuentes she was excellent if by any chance you are looking for a vehicle to purchase go to Baytownford is a great place. Nice clean respectful location. They work with you and explain the difference in vehicles. Thank you Marisol Fuentes your the best
Had real bad experience, went to look at some f150, new and used, they said they have some managers specials, good. But when its time, made us wait 30mins, just to let us know or show us what the price of the truck on a paper. Had to walkout and never heard back. Wasted our time. We found better place who dont charge those crazy fees and willing to sell
Good service. The Baytown Ford Team takes care of their service customers thru their Service Advisors.I know whenever I hand my keys over to my Advisor, she is going to ensure that my vehicle has been taken care of properly according to Baytown Ford standards.When she returns my vehicle keys back, I dont have to wonder if things were completed.Any additional concerns are always discussed about the condition of the vehicle.Thank you Baytown Ford Team !!!I ll be back !!!Jim Oliver
If there was a ZERO stars, that would have been my rating! I brought my explorer in on a Thursday and was told it would be ready in 1-2 days. Of course, they didn’t have a loaner car, so I had to be dropped off to rent one. The car was not touched the first day at all. The second day I was notified that they were 95% sure that a certain piece of a part would fix the turbo issue. They stated it would be ready Saturday morning and approximated the cost. Saturday they called saying they got the wrong part in. Sorry it won’t be here until Monday. Monday comes and, sorry we got the wrong part again. Tuesday they got the correct part, however, it didn’t fix the issue and I would now have to buy a complete turbo for my vehicle. The bill was over $600 for a part that, after calling other shops, is a $60 part!!! I was billed for labor each time they took the part off and tried to use the “wrong part” that THEY ordered! Absolutely unacceptable. So I was out of pocket $600 for the non-repair, $300 for a rent car for SIX days when it should have been 2, and my vehicle still isn’t repaired!! I will NEVER go to this shop again and recommend you steer clear and go to an honest, efficient, and professional service center instead!!!
Great buying experience! Our salesperson Brandon Shelby was very knowledgeable about the truck we were looking for. He answered all of our questions. He was very nice and courteous. He replied back in a timely manner. We never felt pressured with him. I recommend Baytown Ford. Look for Brandon Shelby. Best salesperson! Thank you Brandon for helping us find our dream truck and for making the process go so smoothly!
I had bought a new Ford F-150 from this dealership in December so this was a complimentary oil change. I had to call the dealership to see if it was complimentary since I got nothing saying that it was from the dealership. The guy at the counter that I first dealt with said that it was an oil change and tire rotation so I thought great. It didnt take long for them to get the truck in as I sat outside watching and noticed that they did not rotate the tires. When they brought the truck out front after I questioned the man at the counter as to why they didnt rotate the tires. He then brought the guy over that worked on the truck and asked him if he rotated the tires and he said yes, Ill rotate them again if you want me to. I was hoping that he would have just been honest because I really wanted to have this be the place that I brought my truck in for service but not the case now. As a customer and as someone that bought the truck from this dealership, I just want to know that I am being treated fairly and with honesty.
I own a F250 diesel Truck. When I take it in for service I ask for Dawn to help me! She is amazing! She ALWAYS keeps me informed on the progress of service being performed and she is always right on target about the length of time it will take to complete the job! She is the sweetest person! She is very respectful and polite!
Called ahead to schedule an oil change on my 14 F-150. The service man said to just come on, no appointment necessary. I got there at 11:00 and sure enough, there was a 2.5 hr. wait. I told the service man I needed my truck in time to make a 2:30 Dentist appointment and he said no problem and that they would wash it too. So, I called my wife to pick me up (we live 20 miles from the dealer). We got back at 1:30 and finally at 2:10 I was getting a little panicky. I checked with the service desk and my truck had just been finished. Didnt have time to run it through the wash bay. I dont know why they dont schedule appointments but to be fair, we bought a car from a Hyundai dealer in Texas City and their oil changes take at least 4 hours too. Cant figure why dealers cant figure out how to make an oil change less painful. After all, we spend all that money up front to buy a vehicle from them and they cant get an oil change in less than 2-4 hours????? Pitiful
I bought a truck that had a small ‘matted’ circular spot about an inch and half in diameter where the clear coat wasn’t there. I noticed it the day I came home and took pictures. I work far away from the dealership so I couldn’t come in for several months. I took my truck in yesterday to get the spot fixed and was denied my claim, even though they saw the spot and saw time stamped photos the day after I bought it. Ford did everything they could to blame me when I had photograph proof that the spot was recognized an issue within 24 hours. The paint wasn’t scratched, just the clear coat removed. Ford Incorporated didn’t do anything for me. Baytown Ford didn’t do a thing for me but my salesman David introduces me to his guy for paint issues. I give Baytown Ford $45,000, they gave me a denied claim and told me its my fault I didn’t check every square inch of the truck in mid day sunlight. I expect better service for that expensive of a vehicle.
Overall satisfied with the repair to our 2011 Ford Edge. The repair involved working on the brake system. When we picked up the vehicle the brake pedal was going all the way to the floor. The vehicle was taken back to the shop and we had to wait about 20 minutes before the vehicle was returned and the brake pedal was responding normally.
After purchasing my new vehicle, I saw my wiper fluid was bone dry and the oil life was only at 60%. Both of these are completely unacceptable. Both should have been full and 100%!! And now that I got my license plates in the mail, the arent even new plates! They just gave me the beat up plates off of my old truck!Oh wait, thats not all. When I was leaving with the truck. They informed me that they lost the spare key and Ill have to come by to have a new one made (fyi the key guy is only there a few hours a week). They handed my key and walked off real quick, which I thought was weird. Well while Im driving home, I noticed its some knock off, great value key fob, doesnt even say Ford on it.
This Ford company is A1 for my family and I. Honest, if they break something they will replace nit and tell you we broke it,and we put a new. Service department a guy name Baldo he is the best dont miss a beat with him and any 1 of my vehicles. I can call him up and tell him what kind of noise its making, and he tells me it sounds like this,and 95 percent of the time he is correct. Thanks Baytown Ford.
Got a new 2019 F-150. The salesmen Sam was very nice and not pushy at all. We also spoke to Lee who is very professional and knowledgeable. We got the best deal around on our new truck and we will now be Baytown Ford buyers for life!
I dont even know where to begin. Lets just say I will never go to another dealership ever again. This is the best ford dealer in the Houston and surrounding areas. Best prices and I researched prices till I couldnt research no more. They are down to earth guys but still very professional. They try to get to know there customers instead of just selling you a vehicle. Glen and Justin are the sales managers over new car sales and they are the best. I am very picky and hard to please and they sure go above and beyond to make you happy and get u in a vehicle of your choice and are not pushovers like most car salesmen are. I live about an hour away and pass a few ford dealerships to get to baytown ford but I dont care. This will be my go to dealership for the rest of my life or as long as I am able to drive. Thanks again glen and Justin. Both of yall are amazing.
Called ahead and talked with Kyle about what I was looking for. When I got there the car was ready for me. It was a stress free purchase which is always nice. They worked with me in a timely manner in getting financing and my trade in situated, as well with getting an additional warranty in place. I have since had to call them back to get the car looked at. It was nothing they did, but they have been very easy to work with in getting my car taken car of. I have nothing bad to say about this dealership, if they have what you want, get it!
Yesterday my back up camera in my F150 stopped working. Today I took my truck in for a warranty repair of the back up camera. I was just going to drop it off. I was told I should have made appointment ,because it would be two-three weeks before they can look at it. I was willing to just drop if off. If it took a couple of days no big deal. I have other transportation. They gave me to a young girl who didnt know who could help, etc (my warranty is going to expire soon) They told me I should call some other Ford dealers.The entire row of service people sat there doing nothing but listening (no one offered to call someone for me) The poor girl had no idea how to help. I asked if there was a manager around (she didnt know how to find one) I bought 3 vehicles from this Dealer. Never again. I bet if i was buying another new one..someone would have been all over me. If I was there with a check. I promise someone would have helped me. I should add that this is the 2nd time ive had an issue here. I walked out thinking I can buy a 40k vehicle here, but I cant get someone to unplug a camera and plug in a new one. And if my warranty expires while I am waiting? Well again I was more or less told that was my problem.
My Truck keeps alarming, 911 unavailable traction control hill decent, air bag,wrench. Friendly Ford gave up. Baytown Ford has it for a 3rd try. This Truck is a Lemon, they are trying, I called at7:30 by 10:30 it was in the shop and I had a loaner. Prompt service, but it is time for something different. The Factory needs to take it back. Friendly Ford had several attempts over 2 years and gave up. Ford refuses to buy it back.
Recently brought my Truck in for service and was a little skeptical that I would not be treated fairly. I was helped by a young man (Steven Fry) that made it the best service experience I have ever had. He was courteous, professional, knowledgeable and had great costumer focus. He really changed my view of Dealer Service Center and his efforts are greatly appreciated.
Baytown ford treated me so well . From start to finish . I gave my information online . They called and set a time for me to come out. They already had the vehicle pulled up and ready for me when I arrived. If you’re looking for a vehicle Baytown Ford is hands-down the best place to buy.
Mr. James Hebert and his service department at Baytown Ford, are the best in the business! Mr. Hebert is the most professional Director/Manager I have ever came across, he is very polite and respectful. Mr. James Hebert goes out of his way to please the customers and fix your vehicle 100%. I highly recommend you see Baytown Ford service dept. for all your vehicle needs.Sincerely,Chad Downs
Absolutely awesome experience from start to finish..these folks are the friendliest car dealer Ive ever dealt with and Im 72 and bought lots of cars..you Houston folks( like me) need to take the drive out to Baytown Ford where they appreciate your business instead of taking you for granted like the Houston dealers do. Ask for Brandon Hamm in sales and Johnny Pena finance manager..you will have an unprecedented car buying experience.
I went to Baytown Ford after visiting several other used car lots. I was frustrated from seeing other vehicles that didn’t meet my standards. It was my last shot of the day, and I just stopped for a quick look. I was greeted by Brandon S. and he was very helpful. He knew his business and he was a straight shooter. He worked with me to find exactly what I was looking for. My experience was fantastic and I will be looking to visit Brandon on my next vehicle purchase.
Kevin was extremely attentive thru the entire deal! He knew what we wanted and he made it happen , this is our second vehicle there and I will come back for a third one in a few months.
Great follow up customer service and sales was extremely responsive and informative.
Our experience at Baytown Ford with our salesman Joey Garcia was great. Joey was extremely helpful with what we wanted and extremely a polite and friendly salesman. We have bought several vehicles over the years and different dealerships and by far this was the best..
I cannot imagine a more satisfying car buying experience. The receptionists voice on the phone was professional and she was efficient; a sales person who picked up the call (Johnny Luna) was immediately available and he sounded as if he had been waiting for me to call. He was also anxious to assist.Johnny listened well to what I said, asked appropriate questions for clarification, and promised to return the call shortly with more information. He was informative, made suggestions, and agreed to negotiate the price but without applying pressure to buy.The vehicle was exactly as described - and more. The finance department (Andrea) was personable and very focused on making sure we were well informed about financing, extended warranty, and other vehicle protection options.The process moved at a pace that was not rushed but it also did not waste our time. We bought the vehicle we came to see and drove it home that day. The make ready and prep on the vehicle was completed, and it even had a full tank of fuel.I look forward to returning to this dealer for all of our future automobile purchases.
Took my car in for a simple recall. They ended up breaking a piece of wood grain on dash so we had to wait almost a week for the car to be fixed. Person who helped me was kind of rude telling me well your car is old like thats the reason the part broke.
If I could negative stars I would, lying and swindling doesn’t even begin to describe our experience. My spouse went March 24th to trade in her vehicle for a 2016 F150 King Ranch with 47k miles on it. She was invoiced $39,981 on the truck but was only offered $750 on her trade in, so we waited until I was able to be off and we made an appointment to go into the dealership to speak with Mario on April 4th at 615pm to see about trading in my 2015 F150 that I knew I had equity in. I was originally offered 13,500 for my truck but the invoice on the truck we were looking at was suddenly $45,000?!?!? I said no we were just here and that truck is 39,981 we have pictures of the invoice, so Mario then goes to talk to Chris in finance, and he comes back with a new invoice with the correct price of 39,981 but now they will only give me 9000 for my trade in stating I want wholesale price I get wholesale trade in? Excuse me we then get into a heated discussion as to why they’re lying to me and changing the prices like that, when Chris comes over and yanks the invoices off the table and says we don’t need your business, and hands me my keys and tells us to leave. I have NEVER dealt with such terrible customer service, all of a sudden I’m the bad one because they were blatantly lying and trying steal from me right in front of my face? Sonic Automotive and Ford need to reconsider their training and who they have working for them
Took my moms Edge in for an oil change and the service tech guy, Joey Lane, found a very small hole in the top radiator hose. Long story short, it was fixed in no time at all, and now shes back on the road again. Thank u Baytown Ford!
Where do I begin? I call about a vehicle that had a set price online and then all of a sudden I get told they forgot to add $2200 to the price tag lol. Then they try to negotiate price that is higher than what was originally advertised. Needless to say I did not get caught in their bad business tactics. Glad I didnt make the trip and waste my time. The previous reviews were actually spot on. They definitely could use some Integrity in management.The only reason I’m giving it 2 stars is because the internet manager sounded lovely over the phone and was prompt to return my phone calls.
A young man in the service department hung up the phone in my face when in asked to speak to a manager. I forgot his name but he’s the only one that wears glasses. I reported it and Craig the Gm was very passionate and called in the supervised and they didn’t charge me for my repairs but when I went to pick up my truck. He was still there with a smirk on his face. I asked the service manager why does he still have a job and he tells me they are still investigating. That was the only place I would take my truck for maintenance and I have spent a lot of money there. I will not be going back there as long as that young man works there. If he didn’t want to be at work he shouldn’t be there. That’s no way to treat any customer. Certain things you should be let go instantly and that’s one of them. I hate that they let that young man stay there because I will have to go farther for maintenance and I thought I had a great rapport with the people there. But I can’t spend my money at a place that lets something like this slide.
Baytown Ford repaired my 2016 F-250 A/C cooling problem within a very reasonable amount of time and cost.The service department employees were very pleasant to work with.
Bought a truck from here and had a pretty good experience. Tried calling the finance department to talk about my extended warranty and I left multiple voicemails with not a single returned phone call. Ill go somewhere else in the future
Always great service & kudos to whomever washed my vehicle this time ~ they were honest & left my lost cash in the cupholder. My Service writer, Kevin is always friendly and helpful as is all the staff.
Recently went there to service our F250. As soon as we arrived, our advisor tried to use scare tactics in order to upsell us. We regularly service our truck and were not interested in their diagnostics that cost $100+ when autozone will do it for free.We had an appointment and were told that our truck “shouldn’t take too long since we had an appointment”. We then called an Uber to get lunch and came back 2 hours later. Truck wasn’t ready, which is ok, it normally takes 1-3 hours when we take our truck in.3.5 hours later our truck finally gets pulled to the front and then it takes an additional 30 minutes just for them to get the paperwork together. I went and asked our advisor multiple times when our truck would be ready and her response was “it’s almost done”. To me, almost done isn’t 60 plus minutes.We were in a very big time crunch and if we were told up front that the truck would take 4 hours instead of being told “it shouldn’t take too long”, then we wouldn’t have done our business there or at least not on that day. My issue is not how long it took, it is that we were led on to believe the job wouldn’t take very long. I’m certain this is done intentionally so that customers don’t walk out or take their business elsewhere.I asked to speak to a manager after our truck sat there for 20 minutes and we were still waiting for paperwork. James was very rude and even said that since we own a diesel, we “should have known” how long it would take. Those were his literal words. WE SHOULD HAVE KNOWN. I found that to be extremely disrespectful and his employee SHOULD HAVE KNOWN to inform the customer how long the job would take accurately. I have receipts to show the work we have had done before and never has it taken 4 hours. He defended his employee which is admirable in a boss but very bad for customer service. His employee should have been up front and transparent with us instead of leading us on to make a sale.And also, they have a shuttle service but that was never offered to us so we paid for an Uber. They also told me that the online appointments don’t mean anything as far as when your vehicle gets worked on, it is just an appointment to see an advisor so don’t bother wasting your time making appointments online. Really, don’t bother wasting your time going to this dealership for anything.
Purchased my vehicle here with Steven who did awesome! Believe me we visited plenty of other dealerships that cared less for the treatment we were given, Recently went to have my truck serviced and Dawn is a service advisor she took care of us 100% if you need to purchase a vehicle go with Steven and routine service on your vehicle let Dawn take care of you thus far I have nothing but positive to say about Baytown Ford.
Dawn Pajak was very helpful service rep. I did not have an appointment and she explained that she would do her best to get it in to be diagnosed and fixed. It took about a week all told, but I understand the shop was fully booked. The service I received was friendly and professional despite the wait. Thanks Dawn for pushing to get my car in and get it repaired.
I started my Saturday expecting to spend the entire day going to several different dealerships to find a good deal. I decided to go to Baytown Ford first and I am glad I did, everyone there was friendly and helpful. They gave me a great offer on my trade and did everything they could to make sure I was 100% satisfied with buying my new 2018 Ford Mustang GT.
I got a great truck for a great price. Jerry and Victor were super helpful and it was like buying a car from a friend. We got to the bottom dollar price quickly and didnt waste hours of my time (although I am always willing to do that for that last 100.00 dollars!)You get the typical up-sell for warranty packages but that was easy to listen to and understandable. I will definitely start a Baytown Ford next time I need a new vehicle. I wasted a lot of time with other dealerships.
Bait and switch kings! I had 3 vehicles I was interested in that were confirmed to me were available before they ran my credit report. I am diligent in not having useless inquiries done. As soon as they run my credit and I am approved, my first choice is listed as sold online. Thats fine, it may have been sold. My second choice, according to the salesman, was being sold already as we spoke. My third choice...well he just said he couldnt find. He ended up emailing me a list of about 20 cars that were 2-3 times as expensive and practically brand new cars.We went back and forth and I asked him to look into my 2nd choice again because it had been a week and it was still online. He simply said they were waiting approval for the other person...a week later? I asked how long do I have to wait and he never responded. I suspected foul play and called their sister dealership and they said the care was available that day. I immediately responded to that salesman but once I told him how Baytown Ford was giving me the run around he quit responding. So there ya go, Baytown Ford and Ron Craft are both owned by the same ones and are both in on the scheme.FYI I bought two trucks from Ron Craft before and the exact same thing happened, the one I wanted was available until I got there and they approved my credit. I just though maybe it was a coincident those two times. Now we know. Then they have the nerve to email me over 30 days later when theyd have to run my credit again to know if I am interested still?!
I have a 2015 Mustang and over a year ago the ac went out and I took it in and got a quote of 2800 to fix evaporator coil. I did not have the money to fix so I just kept putting refrigerant in and then I took back to get coil fixed and they quoted 3600. A friend offered to install evaporator coil. That did not fix the ac. Then he fixed condenser and blower and the ac still didn’t work. Then I took to Baytown Ford and paid 1132. The ac still did not work. My car is still at Baytown Ford.
Joey Garcia was a great salesman and was willing to test drive as many cars as needed even though l kept changing mind. He was very patient and finally got me into a car to match what I desired. I love my new Ford Eco Sport.
I had to leave the truck for 2 full days 7 AM Thursday to 6 PM Friday (waiting to pickup) for an oil change, tires rotated and warranty issue with the windshield wiper fluid pump. Had to return back again on Monday due to the headlight wasnt working to find out it was not plugged back in due to the warranty repair. Customer service was great as well as follow up but the length of time and the aggravation of returning for call back work made the whole experience mediocre.
Great experience with Victor and Craig for the second time. We bought an Escape for my daughter in October and I flew down from Dallas to pick it up and they had the car ready and all the paperwork completed. I recently bought an Explorer and drove down to trade my car in, and again, the Explorer was ready to go. Got a great deal on the Explorer and would recommend anyone wanting to buy a new Ford, checkout Baytown Ford and Victor. Will be buying another car in several years for my younger daughter and will be back.
The customer service here is top notch! Chris Puig and the rest of the Baytown Ford staff made this the most pleasant car buying experience I have ever had. The staff is extremely friendly and knowledgeable. I definitely recommend Baytown Ford for all of your vehicle needs.
I got my car for a great price here. They worked with me on the price and made it affordable. As great as this was, they are SO disorganized. I brought them a check for the down payment and told the salesperson I was going to finance through my bank and not theirs. I was going to tell the accountant, but the salesman told me he would take care of it. He didnt. Because of this I was out extra money, because I had to wait 3 months before I could refinance through my bank. Today, I brought my car in for the transmission. I brought it one week ago, and they told me it would be 2-3 days. I asked if they could schedule me in for today. They said, yes. They proceeded to take my name and phone number. When I brought my car in today, they told me it would take 2-3 WEEKS! I told the man who helped me, they took my name down last week to begin work on it today. He then told me, they dont take appointments. Its first come, first serve. I dont have a problem with that, but I have a problem with them NOT telling me. This dealership is unorganized! I dont plan on coming to this dealership ever again! Based on my (poor) experience, everyone should go to another dealership.
Make sure you get an actual mechanic to look over any used car. I bought one six months ago and it has been nonstop repairs, brakes, fans, oil issues, every filter. Do you diligence and dont listen to them say the car is great and take their word. Also if youre getting a used car over or near 100k miles, dont buy their maintenance warranty. It does not do anything, just an extra $85 a month.
Dawn provided excellent customer service. The reason for 3 stars is that I feel that the price was to high for what I needed done. The diesel tech said it was his opinion. I called another dealership and they said the work seemed excessive. Well so I got charged more because of a techs opinion. I needed my truck back so I just paid and left. It is strange to me that when it benefits the dealership their opinion or stance is what you have to deal with. When it is the customers opinion or stance they can tell you no and there isnt much you can do about it. My tires are feathered because of the death wobble. This is a 2017 F-250 King Ranch but I have to replace the tires because of Fords design. If I want everything fixed I have to keep taking it back to the dealership. If they dont fix it the first time they expect me the customer to just keep taking off work and bring it back. I bought an F250 for a reason, I pull trailers. So what do I get as a rental a Car when I asked for a loaner truck with a hitch the answer is flat NO. I was able to get an F150 but no hitch and it would pull the trailer anyway. Fords response was We are repairing your truck that is all we are required to do. If you need to pull a trailer there are places that rent trucks like that but we are not paying for it So I bought a $70,000.00 truck, bought the extended warranty and when the truck has an issue that is unsafe for me to drive, I the customer have to go rent my own equivalent truck. I was dealing with a regional Ford rep. not the local dealership anymore. This is the customer service you get from Ford. They already have my money why would they want to help me now.
Service dept. Is exceptional for me. Never an issue getting my truck in and out in a timely manner.I would like a free oil change a little more often.At a $90. Bucks a shot... I think ALL Powerstroke diesel owners would enjoy a little help there. After all, we did drop $55K to $65K on a Ford truck.Thanks
Iv never bought a vehicle from them, my father was a mechanic here but I can tell you that these people care about helping any way they can. They are a tight family and will treat you the same. So even if it feels like its taking forever for any type of service just know someone is tracking it at all times and be patient. They will get the job done.
Baytown Ford is wonderful, My salesman Shaun Collins was the bomb! He made sure I knew everything about the new truck before I left. He even called a few days later to make sure everything was ok. Even though they are displaced from Harvey and working out of trailers they are still top notch. The GM Craig runs a very smooth operation and stays involved with the day to day things. Great Place!!!
I had a wonderful experience. They knew this was my first time buying a vehicle. Edwin and Andrea both worked hard to help me get the best deal possible! They were both informative and professional. I will definitely be recommending Baytown Ford to all of my friends.
Today we bought the used car we had been searching for, at a great price. Our salesperson was Mr. Kelton Rembert--be sure to ask for him. Hes one of the best car salespeople weve worked with. There were no car sales games played; we had researched this used model, and the asking price was the absolute best from the start, and our time was not wasted in the buying process. They made it easy and efficient. The car was detailed and presented at its best, and all staff we encountered were so friendly and very knowledgeable. Did I mention this dealership is next door to a Buc-ees? It doesnt get any better than that.
We received a notice that a software update was needed for our vehicle. I called Baytown Ford Service Department to schedule the update. The service rep asked why I was calling and as I was explaining she simultaneously gave her Whataburger lunch order to her co-worker. So...I’m going to say the professionalism and customer service at this dealership is definitely questionable.
Every experience I have with Baytown Ford is a disappointment. Their service is painfully slow. It is impossible to get anyone on the phone, you are frequently on hold 5-10 mins.There is a general lack of accountability. Their service tech do not know how to work on diesel trucks. Do not take your diesel here. This place gives Ford a bad name.They have free coffee.
The service manager was great. He called in the morning and evening to keep me updated.The car was in the shop 3 days as he estimated and the cost was slightly lower than the estimate.Will return to your dealership because of him. He gave better than expected follow-up.
The wife and I purchased a used F150 last month. It was a breeze working with Alan Stivers he wasnt pushy and listened to what we wanted in a vehicle and then did his best to show us what he had available to that would fit our needs, towards the end Mario stepped in and between Alan & Mario they got us a good deal on a nice truck. Wouldve gave 5 stars if it wasnt for the minor issue concerning the spare tire and what I was told about it by someone named chris (didnt catch a last name) but in the end my man Alan got me taken care of. Will update after I get my first oil change that was included for free.
The early morning we took our car in we were told it would be ready with its recall part replaced that afternoon. We received a call in the afternoon saying they didn’t have our replacement part in. We were told the part would be there when we made the appointment. Our car was kept overnight without the dealership giving us a rental car. We were told previously that there would be a rental car if our was kept overnight. We were greatly inconvenienced without our car. We feel the dealership was negligent and disregarded our need for a car. In the future when needing work on our cars, Baytown Ford will not be our first choice.Disappointed,Pam Schmitt
Huge thanks to this dealer and personally Ramon Amaya! They helped me a lot! Professional approach and high quality service!
I took my truck in to have the A/C checked out. It takes longer than normal to cool down. The technician claims it is blowing 45° air however it takes a good 10-15 minutes before feeling any cool air come out of the vents. So I am not satisfied with the service since he claims there is nothing wrong when I know there is.
My experience with Baytown Ford Service Department has been poor. This morning (8/10/18), I took my F-150 into Baytown Ford Service Department at 7:30 AM, because I had a Check Engine light on. I was told that there was a 4 day backlog in service. I would have to leave my vehicle with them and wait 4 business days for them to just diagnose the problem. I ask if I could make an appointment and bring back the vehicle 4 days later. The answer was no, I had to leave the vehicle to get in line. I asked, if they had a loaner vehicle. Answer was no. This is the third time in the last 2 years that have had this same experience at Baytown Ford Service Department. Each time I took my vehicle home and got the work done somewhere else. Today, I took my vehicle to Crosby Ford Service, getting there at 8:30 AM. They took my vehicle in and said they would call later today with the diagnosis. I bought my F-150 and several previous vehicles at Baytown Ford and like the dealership, but this could change, if they don’t fix there service backlog problem.
I went to Baytown Ford to get an oil change and an inspection on my 2015 Ford Fusion and the staff there was simply amazing. Gabriel Rodriguez was my service advisor and he was so helpful. He told me what needed to be done to my fusion at the time of service, he even gave me a coupon to save me money and thats always a good thing. I highly recommend Baytown Ford to all of my friends and family.
Bought a new truck on Black Friday. Highly recommend Max Salas if you are in need of a sales person. He did not pressure us and gave us a great deal. We had an excellent experience! Thanks, Max!
We had an excellent experience purchasing a car here with Marisol Fuentes! We got a great deal on a great vehicle! If you are in need of a vehicle or service I highly recommend her and baytown ford!
So far they did pretty good, very professional people, the only one think was that I had to remind the guys to put the steering wheel cover, seat cover... ooh and when I got in my truck i noticed a bad smell,... dont know what it is...
I have had several things done to my car at the service department and was treated as if they were doing me a favor taking time out of their day to help me. I had yet another problem with my car so I had to take it to Baytown Ford for warranty work. As usual I pulled up thinking I was going to meet another rude person that just wanted to rush me through and tell me I will receive a call when they figure out what’s going on with my car. But to my surprise a lady came over to me was very polite, ask me what was going on listen to what I had to say, ask me several questions about my car told me she would personally take care of getting with the proper people and give me a call when she knew something. She held true to her word my car ended up in and out of the shop and she took care of it every time. If Ford would take notes on how Dawn in service takes care of and communicates with her customers I think they would have a lot more happy and satisfied customers. Baytown Ford I think you should have Dawn in service teach some of your other employees how to treat customers. Thank you Dawn P. thank you for treating me like I matter!
Worst experience ever. Manager very rude and treats you like your naive. Have no customer service. It is like we have to beg him to buy a car. They jack up the prices. Please shop around other Ford places and dont let them fool you with free oil changes. I will take my money and my credit score somewhere else. In contrast , the salesman was very nice. They take advantage of people who are in a desperate need to buy a car. On our way, to other dealerships.
If I could get Baytown Ford a zero star, I would. My sister is trying to buy her first vehicle and was super excited. We found a vehicle we wanted to drive and contacted their online chat person about setting a test drive. They passed my info to a manager who took until the next day to get back to me. That is annoying but it is excusable. When I did receive a response about setting an appointment, I asked to set an appointment for 830pm that night. I was told by the salesman Christian as well as the manager Matthew Tilley that 830 would be fine. I told my sister we were good to go and the entire day she was excited to test drive her vehicle. She was visibly excited and nervous as we drove into the dealership at exactly 832pm. This is when everything went south. I was surprised that nobody was outside or that I could find anyone. I walked into their trailers and nobody was around. It was literally a ghost town. (Which as a side note. If you have ever done business with Baytown Ford, I would make sure to get LifeLock or something. I literally could have grabbed all sorts of personal information and nobody was around to prevent it. They suck at securing sensitive information. I am sure Sonic Automotive would be proud.)I was getting pretty upset at this point and called Matthew to see what was going on. I asked if they were still open. He informed me that everyone went home. I told him that was pretty pathetic considering we had an appointment. He called the salesman and then sent me a text back basically apologizing that the sales person left early. Who cares if he left really. Even if he stayed, no manager was around to work the deal, no finance guy was around to submit the deal and get paperwork ready. So literally the entire dealership let my sister down.Pathetic
We purchased a certified pre-owned 2015 Mustang GT on December 19th from Joshua Bennett. The sales experience was pleasant & professional. Within 2 days the passenger side window would not remain up. The car has been to the service department on 3 different occasions for a total of 5 days. Both latches were replaced per a recall. This did not correct the problem. And this was done on the second trip. The car was sold certified. Therefore, all recalls should have been performed prior to the sale. But were not. The window continued to malfunction. On the last trip they had the car for 2 days and did nothing because the window was functioning for now. A half a tank of gas was run out of the car on this 1 trip, not to mention the 80 mile round trips to the dealership. Baytown Ford does not replace gas is what I was told. Yet my salesman filled up the tank and washed the car after the second trip. And to top it off, upon picking up the car I noticed a bulb was out on a running light. Fred said, that is a big job to replace and you will have to bring the car back. I drove around and ended up speaking to the sales manager (I think). He had the bulb replaced for me immediately in about 10 minutes (I guess that is considered a big job). We will never purchase from Baytown Ford again and will pass this information on to everyone we know. If you have had a positive service experience, then you have not had a real problem. This dealership only cares about selling cars. And when the window malfunctions again, we will find a dealership that cares about their customers beyond the sale.
First rate auto dealership. We purchased a pre owned vehicle from Baytown Ford. Great deal but even better people at the dealership. Friendly, professional and transparent. Good place if you are looking for the same experience.
Called the service dept on 11/30 because the check engine light had come on my Ford Focus. I had taken it to a mechanic who go the code off of it and told the catalytic (sp??) converter was the problem and that it should be covered under warranty, either 8 years or 80K miles. Okay, no problem. Until I spoke with the service dept who told me I could drop my vehicle off but it would be 5-7 days before they would even be able to take a look at it and diagnose it (even though I gave them the code causing the CE light to come on!). I said that would be fine if they could give me a loaner vehicle, no loaner vehicle available. Called later and spoke with the service manager who confirmed this was what needed to happen and that hes sorry but he has 50 vehicles that still have to be diagnosed and theres nothing else he can do.Called Crosby Friendly Ford and they got me in on Friday and diagnosed my vehicle in UNDER and hour (confirmed the code I had given them was correct!) and told me I was able to continue driving my vehicle until I bring it in on Tuesday when theyll be able to get it worked on and fixed (along with fixing a recall that I was not even aware of) and they will also have a loaner vehicle ready for me. Thankful for their service department and people there.19.07.26 Update. Took my vehicle in last month to have a repair done. Told them exactly what needed to be done as Id already had a mechanic look at it. Got a called that it would cost over $500 to repair. Told them okay but then once I got to looking at it, they wanted to di other things. Told them no. Thats fine. It was still over $300 to repair because, as always with BFF, warranty didnt cover anything. Received another phone call earlier today that my vehicle wasnt paid for that day so I needed to make the payment right then. Uh, no. Your service department wouldnt have allowed my vehicle to be taken off the lot had the repairs not been paid for. Lesson learned though. Baytown Ford wont be getting any of my business again. Ill be taking it to a reputable repair place. I knew I should have listened to my gut but I trusted you guys. Again, my own fault.
I went to this dealership knowing what I wanted and was ready to buy. I test drove the same type of car on two separate occasions. The salesperson we had on our second visit knew nothing about the car and didnt know how to make any of the features work. We didnt trust him at all, but I probably would have purchased there if he had given us half decent service. He said he would find a dealership with the car with the exact features that I wanted and call me when he found it. Well, a month later, he still hasnt call. I went to AutoNation Ford on the Gulf Fwy two weeks ago and they put me in the exact car I wanted and I drove it home the same day. The service at Baytown Ford is a joke. Their prices were higher and I was very disappointed in how I was treated. They obviously arent trying very hard to make sales. I will never shop here again.
I wanna say this has been the best experience I have ever had! Allen Guy and Jorge really worked hard to make this dream come true! We are pulling off in our 2017 Honda Civic today !! Thank you Baytown Ford and the team!Go see Allen Guy he works magic !!!
The Kevin and Scott were great to work with as was the rest of the staff. Very happy with Baytown Ford
The work that was performed on my vehicle was done well. The service rep did a excellent job in answering all my questions about my truck and service plan. The work was done in a timely manner. Overall very good experience and will continue to use this dealership for service work
Total reviews rating 4
199 Reviews for Baytown Ford 2023:
Review №1
2022-05-23I was reading a lot off good comments about this place as well they helped me to get a truck. First day I had a problem and they said sorry is nothing we can help 2nd day truck is over heat that is all good but they was good selling not taking care of customer. Again this is just my personal experience. No recommended at all.
Review №2
2022-03-04This is an updated review. Initially I’d left a negative review. The General Manager Michael Thomas reached out and left his number to get in touch with him. When I called, he had already looked into my grievances & listened to the calls that were made to the dealership originally. He was polite, understanding and helpful. He was even able to admit where they could have improved on their initial communication. So although I have yet to make a purchase from Baytown Ford, I am impressed by the fact that the manager took time to investigate my original complaint and remain professional in doing so.Also the answers he gave to my specific issues seemed honest and made perfect sense to me, & that’s what I was wanting from jump. Customer service is important to me and that’s why my review has been updated to 5 stars.If you feel you’re having a problem while at the dealership or through communication over the phone, I’d suggest reaching out to Michael Thomas first and give him the chance to settle any possible issues you may have.
Review №3
2022-05-02Marisol at Baytown Ford was so helpful. This was my first time purchasing a car from a dealer so my parents came along with me. The fact that Marisol is bilingual made the process a lot easier and better overall for us. Marisol is patient, informative, and very easy going. Marisol made my first time buying a brand new car a good and smooth experience. I highly recommend Marisol.
Review №4
2021-09-11I purchased a 2017 Ford F350 King Ranch from Baytown Ford on September 10, 2021. José was my point of contact and he was the best salesman I have ever worked with. He responded very quickly and professionally to my concerns or questioning regarding the vehicle I mentioned above. José was very easy to communicate with and able to get the sale price of the vehicle that myself and the dealership agreed on before I made a trip to purchase the vehicle. The process went smoothly and flawless during the visit at this dealership. I want to personally say Thank You to José for making this purchase an awesome experience and being TOP-NOTCH!I highly recommend this dealership and José to anyone that may be looking for a used or new Ford truck to purchase.
Review №5
2021-09-21Such a great experience!! Kevin Phan is the man, salesman!! He was so informative, professional and not pushy or greedy!! Can definitely see working with him again! Mario the Magnificent finance guy explained everything and was also not pushy. We were very happy with our interactions with both gentlemen!
Review №6
2022-06-24They made my experience super easy! I texted with them for about a week on what they could get me into. I told them the down payment I had and they worked with me. The original car I was supposed to come home with ended up having a transmission issue, so we had to go another route. Within about 10 minutes they had another option for me. Again, highly recommended!
Review №7
2021-07-20The Roush Nitemare is the first Ford Ive ever purchased. I can say for Baytown Ford, any service or Issue this truck has needed has been done here. Kevin has always been respectful and helpful. Ive never had to take the truck back for re-work. I dont trust just about anyone, but Baytown Ford has never done me wrong.
Review №8
2022-04-01I took my 2019 f350 with 27,000 miles on it in since it has had the death wobble issue at least a dozen times and I was initially told I would be charged to change out the steering dampener because I installed an aftermarket one trying to fix the issue on my own so I wrote a bad review and now I wanted to update it since the manager Michael Thomas got in touch with me and they are trying out something now to see if it will resolve my issue. I would like to thank Michael for trying to resolve this issue for me and making it right. I would suggest getting in touch with Michael if you ever have any issues here.
Review №9
2022-03-21Marisol was amazing to work with! She was very helpful and helped me find a wonderful truck! I highly recommend visiting her when purchasing a truck! Mario was also a pleasure to worth with in finance. Thank you Marisol and Mario, and thanks Ford Baytown!
Review №10
2022-06-29The trading in and buying process was seamless, Nicolas was extremely professional and transparent with everything going on.The finance department was also amazing!I highly recommend buying your forever vehicles from here!