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Berrett Pest Control in Houston
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Houston, Harris County, Texas, US
Service options
Same-day delivery
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 713-357-4779
Site: https://www.berrettpesthouston.com/
Site: https://www.berrettpesthouston.com/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–4PM
- Sunday:Closed
Berrett Pest Control in other cities:
Comments (199)
Joseph answered my call today, super nice and helpful. Scheduling was an easy fit for my needs. We get to have our regular person (Brandon) out to treat our home. Berrett Pest Control always does a fantastic job they are very professional with great results. Thanks Berrett.
We have a standing service agreement with Barrett. They’ve always been professional, and on the rare occasion we need them between services, they’re quick to respond and very understanding. Their office staff is even super helpful and apologetic for any extensive hold times.
The customer service people were great. It was a pleasure to get to a “live” person on the phone with ease. The serviceman did an outstanding job; he arrived on time and he respected our home. I would strongly recommend this company.
Called to get a quote and while the sales person did a good job of explaining the process he didn’t mention that he was selling me a subscription service. I only realized this when I saw the agreement and when I asked about it, I was told bluntly that I should find another service if I wasn’t interested in the subscription. I appreciate they’re pushing the subscription service because it’s likely more effective and takes care of the problem however as a customer, I expect you to be upfront and honest about contract terms. When I find out while signing the agreement there’s no need to be rude. I personally find such sales tactics distasteful. They lost my business because they’re misleading.
I contacted the company regarding some service issue concerns. I was completely frustrated but the customer care representative Christina was excellent. She was able to defuse the situation , address the issues and provide resolution. she was professional, patient and respectful the entire time
I would absolutely recommend this company to my friends and clients. Everyone I have interacted with has been nothing but polite and on time. It’s always refreshing when you find a good company to do business with. Shout out to Glenn and Julie for being so awesome in assisting me to help my elderly neighbor when she was in need. I hope I don’t need their services soon but if I do they will be the first people I call.
I had a huge Yellow Jacket nest in an old sofa and honestly, wasn’t sure it anyone would be able to take care of this mess, but Matt did an AWESOME job!! He went above and beyond in taking care of this problem and I could not be happier with the outcome. The price was perfect and they didn’t try to force me into a monthly service. I highly recommend this company and will definitely be using them for any future needs.
I called to have my home exterminated due to seeing an increase in activity. I saw a dramatic drop in pests, and will be having them come out again after the two week mark to ensure the cycle is broken. There plans are affordable and do not lock you in for a full year term! The flexibility, pricing and wonderful customer service will keep us as customers!
Every time I call Berrett the customer service is excellent. They get appointments set up quickly and are great at communicating with us, e.g. calling before arrival. Ive only had good experiences with them so far!
Great service. Very professional and would recommend. I always read reviews prior to calling. They have almost a prefect 5 star rating. We just moved into a rental and wanted to make sure we didn’t have any pest control issues. We did have have huge ant piles in the backyard and they made sure to address every issue.
Confirmed all of my appointments and easy rescheduling. Technicians were helpful,patient, respectful and listened to my concerns. Ive used pest control services off and on for more than 30 years and I can say that Berrets has been the best!
I booked my initial setup with Ms. Letha. She was amazing. She was very knowledgeable and patient with my questions. She explained everything thoroughly, and answered all my concerns. Im looking forward to being serviced by Berrett.
Customer Service, LaSonya, was great at helping me reschedule my appointment (5 stars). I like the text message reminders about the appointments too. There have been many occasions I repeatedly told them not to bug me by calling my cell phone when I am at work. However, the techs will still call to ask if they can show up sooner than scheduled (3 stars). Overall, average is 4 stars.
Michelle and Kenneth have been awesome! Michelle always helps me get scheduled for routine maintenance and Kenneth does a thorough job and leaves extensive notes on what he did during service. Highly recommend!
Customer service has been consistently great throughout my experience so far. This time I talked with LaSonya, who helped me to move forward with scheduling the service, after I had the inspection. The process was incredibly smooth.
Mike answered the phone a few minutes after they opened. He was friendly, patient, and informed. We almost went to another company after being told they were booked two days out, but Mike’s competency and charisma kept us on the phone!
Your Review: (5 Stars)Jeremy did not do a good job, he did a phenomenal job, he came here and entered my attic armed with only a screwdriver, a hand-held pressure spray bottle to treat the rafters, and a plastic container of magic dust. He cleared 40+ dirt Dobber nests. 30 minutes he came out of the attic and said what else, I replied nothing that he had done what I asked him to do. Jeremy replied my job is not complete, he went above and beyond and treated my weep holes around my house with the magic dust and went on to spray all my eves and the bottom of my house, and he sprayed the inside of my enclosed patio. Then he went on to treat my shop inside and out, which has never been done before. It is refreshing to see someone with such professionalism and mannerism who displays so much energy to do the job right. He explained what all the chemicals were used for and after that, he treated all my flower beds with granules. I will be using Jeremy as my preferred technician from her out. Jeremy, thank you for the outstanding work!!!!
Do not use this company. Do not waste your time with them. They are complete liars and scammers. They say they came to my house to fulfill a service but nobody did. Absolutely no one came to my house for months. No one reached out either as to why. They forgot about the customer service they were obligated to provide. Their customer service is HORRIBLE. My experience with this company is worse than if I actually withdrew money and if I flushed it down the toilet for 9 whole months. They are slimier than the roach I found in my house today. Which appeared because nobody has fulfilled the services I paid for. When a customer is unhappy, you have to actually make up for your mistakes AND ADDRESS THE ISSUE IMMEDIATELY instead of MAKING THEM WAIT FOR YOUR RESPONSE FOR WEEKS. Save your money or try an actually honest and ethical company.
Always professional, quick and courteous. We have been using Berrett for years. Cristina was also very pleasant and understanding of my extra security precautions.
Tony has been our technician for a couple years and he is always so professional, knowledgeable and gets the job done. There’s a lot of competition around but due to the great customer service, product and price- we will be staying with Berrett.
Weve been with Berrett Pest Control for a few years now. They are consistently responsive and always find a way to squeeze us into their schedule. The technicians are friendly and supportive.
I appreciate their flexibility when I need to change an appt date, they not only make changing an appt simple, they make sure they work around my schedule, including Saturdays. Happy with their service, have used them for many years now.
I’ve had their pest control service for years. Their unlimited service is a life saver. On several occasions they have responded to pest issues that have come up with my short term rental, and their services are really professional. They are trusted professionals and have the right solutions for a range of pest control issues. It’s been great subscribing to this service.
We had a bad flea problem I called Berrett pest control they had the best price and could be out that week to help us. I highly recommend Berrett to anyone. My technician was early and was done within an hour!
We have been using their service for half a year, but now the situation has not improved at all, and it has become more and more serious. I checked our camera, and their technicians just fooled around when they came to service, and left in less than 5 minutes. Highly do not recommend their services.
Best customer service ever!! They were very helpful and quick. I had no issues with scheduling and they are very flexible. Will definitely be using their services again!!
We are seeing a lot of tree roaches in our home lately & they were quick to offer an extra service visit even though we’re not due until August. Very friendly & professional & helpful!
Living in Houston proves to be quite the bug town. I called to schedule some pest control and the experience was easy. Julie, who scheduled my appointment, was very friendly, personable and quick at finding a date that worked for me.
Hector the service man was very knowledgable in answering my questions. He also shared ideas on keeping these pests away. Sometimes we think our homes are clean until pest control shows up. I will request Hector again as my dog was comfortable with him in the house.
Hadnt had the work done yet when I rated the 4 star. I give Letha 5 star for her professional assistance but since then Ive had service done and Im still having issues with fleas. Cant give a rating on actual service until they have an opportunity to address my fleas again.
First of all Letha was great on the phone when I called and answered all the questions that I had. The price was great, the service was great, they came out a few hours after I called and quickly serviced the problem. Now we wait and hope this takes care of the ant problem.
Reggie was very responsive to getting me an appointment quickly when I texted them a picture of a small roach I found. Better is always fast to respond and quick to come out and treat for free in between services.
April was very nice in helping me set up an appointment. I appreciate her kindness over the phone. The exterminator came and delivered great service.
I recently received my normally scheduled pest treatment and about a week later we started hearing noises in our attic. I called Berrett back to see if they could get someone back to the house to inspect the attic. Julie was very knowledgeable, courteous and quickly found someone to come back out for rodent extermination.
Berrett Pest Control is prompt, professional, and great at communicating what needs to be done. We’ve been happy customers for years now. I highly recommend them!
Don’t waste your time! I’ve been using them for 10 months now and there has been no change to the cockroaches in our house. I let them know and was told a new technician would come out and try other options for pest and they sent the same person out. Very frustrating that I’ve wasted over 500 dollars with them and still have the same problem.
I’ve been very pleased with Berrett pest control service. We had them treat for mosquitoes and everyone we’ve dealt with have all been very friendly and professional as well as knowledgeable. I highly recommend them.
So to begin with, the guy who did the original inspection was very unprofessional and brought a regular flashlight. A special infrared one is supposed to be used. No bugs were found but i bought the package of 3 extermination services because i had been bitten up by bed bugs in a hotel. I had to cancel the last service and was told i could resschedule even if it were months later. The phone call was recorded. No manager was available everytime i called for almost 2 weeks to reschedule. Was told a manager would call me back every time I called but never did. The last time I called I was put through to a manager in billing. She told me I had had to reschedule within 30 days. I explained how the guy I cancelled with told me I could reschedule months later. She told me the contract hoad to be honored and they were aware he had given me the wrong info. But that didnt matter. And told me the guy I talked to was no longer employed there and didnt know the correct rules. They wouldnt issue me a refund either. They didnt care. I was lied to and they took no actions to make it right. Just kept my money and didnt finish the service I paid for.They responded for show but never contacted me.. This is later after their response. They are not honest and totally cheap. They lie to you to get your money.
Berrett Pest Control was amazing!We moved into a new home and discovered German roaches were already there a few days after moving in. We had already had another pest control company come out the previous week to do a preventative treatment. When we called them to let them know about the problem we discovered, they scheduled us for their “soonest available” which was in one week’s time.I was not okay with waiting an entire week for the problem to get worse. I called Berrett and was slightly distressed at that time, unsure what to do or what was going on. Mike answered the call and was extremely polite, helpful and calming. He was able to arrange for same day service for the problem.Ruben was our technician and arrived at our home that afternoon. He did a very thorough job, was very kind, answered all of our questions, gave us directions for treatment and prevention, and reassured us regarding the issue.We will definitely be making the switch full time to Berrett! Thank you again.
LaSonya took care of all our needs and excellent customer service. Thank you for your professionalism and for your time in getting our service rescheduled for a different day!
I sign up for service the initial day was two weeks ago they were suppose to come and treat my house and leave a mosquito buckets. They half spray my back yard and did not leave the mosquito buckets. I called a week later and they mention that they had run out but will come back the following Saturday I waited till 4pm when i get a called that they need to reschedule because they ran out of mosquito buckets again. I called the office and they rescheduled me for Tuesday. Poor service will not due business with this company, a company that don’t cares for their customers.
Have them removing mice from my attic. They agree that there are more mice to be caught at the projected end of their service mso they are staying with it at no charge to make sure they get them all. A high quality service. - DD
Shaden was very kind and professional! He listened to my issue and was able to assist me in getting me the information I needed! He also assisted me with other items on my account to ensure everything was correct! Thank you, Shaden for your time!
Emily was an excellent customer service representative! Answered all questions and sought clarification from her management team on the complicated questions. Will update on the actual inspection services.
Berrett has always always been kind, professional, and respectful. They are knowledgeable and I feel comfortable in their service and products.
Customer service is always nice and Ive to talk to a CS twice already this month (not due to their service just my scheduling issues).
I freaking love Berrett Pest Control! Shaden and Preston provided exceptional customer service over the phone today. The exterminators are thorough, and the product *actually freaking works* to keep my yard and home free from hostile pest takeovers.
Thank you to Julie and Jose for stellar scheduling! Was able to get a next-day appointment. They were fun to talk to on the phone too!
Julie took my call and I had a “time is of the essence” situation that she was able to help out tremendously and take care of my situation. I can tell she went the extra mile to help me with my situation. Thanks Julie!!!
Been using Berrett pest control for a while now and they are professional, on time, and take care of those pesky bugs that are currently trying to find their way into my home! I highly recommend them if you have a house by a lake.
I bought a newly constructed home. Fleas started appearing in the backyard during spring/summer and starting entering through the back door. Barret came twice and did nothing to the resolve the issue. I washed my hands of this pest control company and called Orkin. Orkin resolved the issue on the first visit. They treated indoors and the backyard. Berrett is a waste of time and money.
Everyone is always so kind and helpful and they always show up when scheduled. All those answering the phone are prompt and helpful. We miss Mr. Jim but understand he needs to work closer to his home.
These people are no doubt the most helpful,friendly,and flexible exterminators s Ive ever had. VERY EFFECTIVE. Thank you Barrett!
Great company to call when youre have any pest problems ! I had to call them because my apartments matinence wasnt doing the job and they came through for me ! Julie is amazing at answering & providing any answer you need.
LaSonya is phenomenal. She carries the team spirit on the front lines by understanding the customers needs and delivering a solution with a friendly and warm demeanor.
Have not used yet however I am scheduled to start. Lesha who answered my call was very friendly yet extremely professional and informative which leads me to believe this is a company that can be trusted and depended on
Customer Service rep was very friendly and professional in helping me to reschedule our appointment.
Darren was an awesome associate we spoke with on the phone! Very thorough and did not take long at all!
Julie did a great job at scheduling my follow up appointment for pest control. Berrett has been a great company so far in helping me resolve my roach issues 👍 Thanks guys!
Usually good service but expensive for what is provided. Scheduling is easy, but in house treatments have been rescheduled with little notice.
Julie took care of me in a very sincere manner...Make me glad I chose this company to take care of my family..
Great service, pricing and Rachel is a super professional! Thank you for the excellent care.
The little guy Zack was such a sweet young man. Very knowledgeable and patient in answering all of my questions.
Barrett was very informative, answered all my questions.. the day after they set traps in my house there was a rodent caught in one amd they came that same to remove it
Reggie is an awesome customer service rep! Friendly and professional. I appreciate our tech that comes out (can’t remember his name) he’s always kind and professional & takes care to communicate clearly with me.
Awesome experience! From the time I got on the phone Joseph helped me out with scheduling my appointment. When the technician (Frank) arrived, he was prompt and thorough. I will be referring Berrett to others.
Abby was absolutely wonderful. So helpful, and very professional. We set up the quarterly agreement and she was also able to arrange to have a technician come out today, same day service! And on a Saturday. I used Berrett one year ago and received the same professional service from Abby and the technician. I would definitely recommend this business. Thank you so much, Abby!
Called in for a follow up pest service, Julie was professional and knowledgeable on the treatments needed and was able to get me scheduled quickly. I’ve used berret now for 3 months they’re service has been excellent with each interaction I’ve had with them.
Berrett pest always does a good job. Joseph did a great job and helped get me scheduled ASAP for some rodent control in our attic. Highly recommend them to anyone in the Houston area.
When the technician Angel came out on Monday he called the other technician that does powder dust of the attic and somehow was miscommunicated was not on the schedule. I was waiting all this time until I called to find out what was going on. this is the first time Ive had any problems but mistakes do happen so Im giving them another chance by resetting the appointment this time through the company for Friday between 4 and 6 PM.
I have not had this service call yet. Just scheduled it. But LaShonya was excellent at customer service.Unfortunately, I have had this business out to try to eradicate ghost ants from my home, and they have not been able kill them or keep them from getting into other rooms of the house. Disappointed in their product so far. This will be their fourth try. If the ants come back, I’ll need to look elsewhere.The people they hire are nice. But I need to get the job done.
Very Reliable and if they couldn’t make it the scheduled day they always called to reschedule and they always called when they were on their way also super friendly customer service .Joseph was very helpful in scheduling my next appointment when services were overdue and helping me make payments
Excellent service by everyone every time. Julie was great on scheduling!
Always responsive and quick appointments made for spot visits. Can’t recommend them more.
Burt is amazing! He was so friendly and assured me that everything would be fine once the treatment was done. So happy with Berrett Pest Control. Will never use anyone else!
Julie was awesome at hearing my needs and making sure she documented them for the tech . She was very informative . Overall great company and very happy with the results
Always a friendly professional person when you call. I spoke with Ivy today. Worked quickly to set an appointment to meet my needs. Thanks again.
She was very nice and patient every time I called even though I had several questions. Thank you so much for excellent customer service.
Michael did a good job explaining what we would be doing at the house the next few weeks to keep it in great shape. He was very thorough!
Darren was very helpful and informative over the phone. He was able to set up a same day inspection. I appreciate his help and patience.
We received very great service from Mike. He was very kind and understanding of our issues; and actually provided an extra service to us for no charge and for the inconvenience. Highly recommend Barrett’s.
Love everyone here! There so nice and professional. Best bug service.
Professional and on time. Does a very thorough job. I am very pleased with their services a d highly recommend them.
Julie was so friendly and helpful when I called to check on appt time. Their customer service continues to be amazing!
Horrible company don’t get the service !!!! The technician went for 5 minute and said there was nothing, the service it’s horrible don’t waste your money they charge me more than 100 for that 5 min service and they kept on charging my card afterwards eventhough I previously cancelled it. , charges of 45 dollars that I had to report as unrecognized charges. Then they called me and threat me that they were gonna send me to collection. But I’m not gonna pay for a service that I didn’t even get and horrible quality.
Jose was courteous in helping me out in canceling my appointment. I plan on using their services at a later time.
I just ordered service It will be on Thursday I will write another a Review after my first visit .The lady in the office was very friendly and very helpful. So my review that I’m giving right now it’s for the friendly office lady.
Travon was the representative for Berrett pest control. Travon was personable and understood my need. Great representative and explained the process of what his company would be performing. Rosendo was the technician who provided the treatment. Very professional and explained the treatment process. Çustomer service was superb. Thank you to Travon and the rest of the team.
They were very professional and easy to deal with, particularly Julie in customer service. She was great!
Prompt Service. Very friendly staff. The receptionist explained all the services offered and helped me chose the best option for my requirement
They always try be in & out without you being home so they can leave & half fast the job. Had small mice problem - ALL THEY DO is just give you sticky, do not attempt to check anywhere or do extermination somehow. DO NOT RECOMMOND
Very professional easy and convenient service. Customer service is always helpful cheerful and nice. The chic fil a of pest control.
Their customer service is great! Julie has been super helpful in booking service appointments when needed!
Excellent service and responsiveness, friendly, awesome! Customer service on the phone is also great. Highly recommended.
This is the best pest exterminator company I’ve ever used. Seriously, they use safe chemicals, have reasonable pricing, and they are adamant on providing amazing quality service.
Customer Service representative is very professional and helped me reschedule my appointment to better fit my busy schedule.
Art was very helpful and professional on the call today. He made sure to follow up as soon as he could with the information that I needed.
It’s been over 9 months since someone came to my house. I’ve been paying for a service no one has fulfilled, so I’m inclined to move to a different company who actually fulfills their services.
I had a rather delicate telephone conversation with Michele today and she was really understanding and so professional. Everyone I’ve dealt with over the past few years has just been wonderful.
Julie was very professional and helpful. Nothing but positive reviews for this company, thanks for being responsive to our requests.
This company is the best! Great customer service I have received from them and Julie was very helpful.
LaSonya and Zhee always provide excellent customer service. Hopefully technician can be on time for appointments as well.
Berret has been very responsive to our needs in regards to pest. They are on time and and take our worries to heart. Their booking department is very kind and responsive. Thank your for your services.
Ive had a very good experience with them. The times I have called they encourage me to set up a time for service if i have any problem. The man that comes by is respectful and I dont have to tell him how to do his Job!Like the way they work with us on any issue we might be having at any given time, whether it be to ask any questions really…and what kind of bugs are bugging us at the time. Excellent Service:)Sincerely, Boman Family
Lashawna was very helpful, knowledgeable and friendly. Her attitude was certainly a pleasure to deal with. Thanks!
Very please with this company, they do what they say no questions asked and very affordable for me anyway !! Thank you Berrett company
I had the best client experience with Raychel. She was professional, accurate and witty. Loved it!!!
The process to request a servicing is seamless and easy. I generally don’t see any water bugs in my home as long as they service it once a month.
She was very helpful and polite. We were able to set up a pretty fast turnaround
Great service!! Every person I’ve dealt with at this company has been excellent.
Very good and professional always. Would recommend this service!
The tech that came out was knowledgeable and timely and I’m definitely satisfied with my service
Service is always quick and professional and scheduled by very friendly and upbeat people on the phone. Recommend!
She was wonderful!!! She answered my questions in a timely manner very friendly we are moving wanted to keep Berrett pest control gave me information on locations
Great customer service! Very professional, answer all my questions and went above and beyond to do their job!
I can always depend on them to take care of any pest control issue I may have. They are very professional and courteous.
All inspectors are professional. Even the receptionist Jewel . She was so kind and she listened to me and suggested different things.
I’ve been using this service since December, we are still getting all sorts of bugs and spiders in our house and outside of it.I would not waste your money , it feels like you got robbed.
Great company to work with. I called several Pest Control companies before I called Barrett and they were the only company to actually have a person available to take my call. They came quickly and did a great job.
I have used Berrett Pest Control for over three years and everytime they come they do a great job inside and out. I have dogs and cats and I have no bugs. Whenever I call the staff is very polite and kind and veary informative. Today I spoke to LaSonya and she was very kind and wanted to do a review for her excellent customer service skills as I am a big advocate for that! Keep up the good work Berrett!
Customer service is awesome! I told Jules my problem and she got it taken care of immediately!
They have a very nice customer service. And willing to help in your need.
Barrett was quick, timely and easy to work with. They were able to take care of my problem. Thank you Kylie and Joseph for your help and professionalism.
Excellent service always & customer service exceptional. Technicians always on time & professional.
I called 2 minutes before closing and Julie answered the phone. I was really pleased that she did that, and …. she was friendly and very helpful. I am extremely impressed that she took the time with me. It’s sad to say, but in most cases, when it’s 2 minutes before closing…. Most employees wouldn’t have answered the phone! Yay Julie 🎉👍
Raychel was so sweet and helpful. Its not often to find friendly personality these days, but Raychel certainly delivered a professional, positive experience!Clayton was also very helpful, honest, and informative. He took time to answer my questions without making me feel rushed.Bottom line: it seems like these people really care about their customers. THAT is what makes the difference.
Professional and efficient company . Dead roaches every where the next day… professionals responding to phone calls, especially LaTonya!!!!Mr Williams was on time and we appreciate him advertising the company in neighborhood! Great marketing 👌🏽
Christina is very friendly and knew exactly how to take care of my issue.
LaSonya and all of the customer service agents are fantastic, highly recommend!
The bugs have vanished! Any time we have a scheduling issue, we’re able to move our appointment easily. Julie helped me out and offered another time. They provide an email, text, and phone call to remind you of your appointment. Our technician Kenneth is awesome with our dogs and does a great job. We’ve had the service several years now and haven’t had any issues.
Mike was very helpful and knowledgeable. I was glad to be able to speak to someone who understood my problem. He knew exactly what I needed, and was able to answer all my questions. He was very kind and patient. Im looking forward to doing business with them.
Good service. When I need something taken care of, Barrett comes by and my pest problem is gone!
Representative is very friendly and efficient. I would not hesitate to recommend this company to anyone.
Julie was amazing! Super helpful & responsive to all my needs! Appreciate how kind she was!
Customer service is great from Customer service center to the techs that come out. I recommend them.
Thank you in this case particularly to Miss Christina with whom I had the privilege to speak this morning. She merits 10 STARS PLUS for her kind attitude, her patience, her detailed explanation of what our (my son David Ebro is the account holder)account covers and simply, a very pleasant rewarding experience speaking with her. She additionally, when I could not navigate the link adaptation to leaving a review; and called her back to explain that, she engineered more patience to bring me to where I am now, addressing this REVIEW. I am delighted for your entity to post this wherever appropriate, including editing as you may wish. Again, I cannot ask for more with her soothing and knowledgeable description and appointment making - for me..Thank you. Cristina is truly an ASSET to your ENTITY.Additionally, I wish to take this open opportunity to praise - not once, but twice, since we have been living here, to DYLAN FITZGERALD!. GentleMAN of GentleMEN! Efficient, Polite, Detailed, and when I initiated some humor Laughter IS the best medicine, he demonstrates a fine character in all aspects.God Bless both of these diligent in their profession employees (I dont know their company title), but they are MUCH appreciated by our family and I am confident by anyone who has the pleasure of dealing with them.Sincerely,Vicky Ebro
My experience with the customer service was quick, simple and she took care of my issues. I’m scheduled soon for my home service and j can’t wait. If the technicians are as efficient as customer service, I’m going to be over the moon with satisfaction.My experience today 7-30-2021 went well. The customer service individual explained very well and again I’m a satisfied customer. Now I’ll wait fir my appointed time when the technician will complete the taskOn 8/3/2021 I spoke with Eva, and she was very polite and knowledgeable. Her bubbly personality was infectious. She handled my promptly. No waiting.
I have a maintenance program with Berretts and Id like to say that scheduling an inspection or requesting service is extra easy. LaSonya is a wonderful representative for the company and makes certain that we receive service as soon as possible and convenient for us. She is very pleasant and professional. Thank you!
I called this morning to schedule an appointment to take care of a an new insect issue we have in our home. The person who answered the phone was very professional and helpful. She took the time to listen and to ask questions to get a thorough understanding of our situation. She then took ownership of the problem and offered a solution that worked perfectly for us and made sure that the timing of the next appointment met our needs. Thankfully, this high level of customer service is routine and very much appreciated. It is great to do business with a company who has a wonderful group of professional and responsive employees.
Great Customer Service! Jules (Julie) was very helpful. Thank you
Been using Berrett for 3 years. Great service, responsive and thorough.
Basic pest control on a home . Signed a four month contract and they continue billing after. Read fine lines. They bill , with NO service until you call in, write in , etc. will not use again. I think that is sneaky , charging after a 4 month contract. Service was neither good nor bad. They were nice the first spraying ; but , didn’t like my calling back the second time - I felt. Called back soon after….I had moved in recently and had them come out .
We have used Berrett Pest Control for over 5 yrs. They have always been excellent with thier services. I highly recommend them.
Everytime I call for anything Julie is always so nice and professional. Her customer service is on point. Thank you Julie.
Ive been a customer for at least 6 years and have never considered switching despite many sales pitches trying to get me to switch. Berrett does what they say. Theyre friendly, helpful and responsive at a reasonable price. Their mosquito service is particularly good. We live by a lake with lots of mosquitoes and we did not notice any around our house all summer. I recommend Berret.
They are very responsive! I called and Vanessa was able to quickly identify me and the service location. She was so nice and got me set up quickly! She was very pleasant to speak with and answered my questions with a natural friendly ease. It was a pleasure speaking with her!
Vanessa was very helpful and accommodating to my family’s schedule when booking my appointment. Everyone else that has come out and worked at my house on our quarterly check ups have been professional and quick. Definitely recommend this company.PS I love their bright attitude on the phone when you call “This is ________ what’s bugging you today?” 😀
Love my technician and LaSonya was super helpful in rescheduling. Today 4-11-22 Julie rocked it when rescheduling my service. She wasnt annoyed by my dogs barking. Thank you for a patient representative!
Always on time and easy to work with. Julie always helps make the entire process quick and smooth.
They did a great job I will Definitely use them again
Been great working with this company from the office staff to the service crew!
We were having a rat issue at our office and Berrett Pest came out the very next day from the call and immediately addressed the issues. They also recommended items to repair and maintenance to do around the office to address rats and eliminate them all together. Excellent customer service.
Great service and communication. Naomi was very helpful I provided excellent customer experience. My service tech is very knowledgeable, friendly, does an excellent job. Highly recommend this company!
Great job! Lasonya was a great help in resolving my issue and has a great voice. 👍🏽
Ray’Chel was very professional and made my day brighter with the assistance provided.
One of the best service experiences I have had. We had our first service the very next day after I called. Dylan did an exceptional job with the treatment. He also explained how the treatment works and what to expect with our quarterly plan. Also the best price plan I have found in the Houston area!
Tech show up on time and maintenance routine done quickly answer all my questions. Always in a Professional Manner
Great service. Very professional and friendly
Not yet. I have an appointment on Wednesday. As for as my experience on the phone, he was very polite and helpful.
I am very thankful for Berrett and their attention to detail and quality during every appointment. The technician/specialist assigned to me is always very friendly and does a great job.4 stars because I had a few minor communication issues in the past with Berrett/tech person.Overall, great company. Would absolutely recommend
The office is very helpful and quick to respond to my needs. The techs are punctual and efficient.
They have always been friendly helpful reliable and thorough! We have been very pleased with their services. We have used this company for almost 10 years.
Extremely professional and got rid of my bug problems. April is also very helpful and courteous.
Landlord was deceitful...place was infested. TY4MY PEACE OF MIND...& UR CONTINUED EFFORTS!! :) William was AWESOME in his efforts, and Ivy and especially Julie were superb on phone answering questions and scheduling service treatments. Most economical and efficient company IN Montgomery County! Ty!! ;)
I was trying to schedule some work for my mothers house without success until I was connected with Julie. She listened to my issues and asked if she could call me back after getting needed information. She called me back within 10 minutes and everything was already resolved - including personally speaking with my mother to get her the date and time she wanted for the appointment. Thank you Julie!
I have been using this pest control company for years and they have done a great job keeping unwanted living things out of my home. I love how responsive and professional the team is, from the receptionist that take my call to the techs that come out.
I’ve been using Berrett for the past 10 years. I’m very happy with them and the service they provide. The technician are ver professional and always provide a detailed explanation of what they are doing and the benefits. I’m sure there are cheaper options out there. But for me I’m very happy with the value and quality of their service
Julie in Appointment Scheduling was awesome took care of my problem and had amazing customer service
Tech was unprofessional. Complaining about coming out to do what he is supposed to do & how he wasn’t getting paid to do it. Made me feel as if I was the problem bc they scheduled him at a time that wasn’t comfortable for him. Then to cancel my membership would be $100. Who wants a membership after that..the nerve..don’t waste your money people! Customer service was friendly but that’s where is started & ended!
Wonderful customer service. joseph was helpful and kind over the phone. we didn’t see any bugs after they serviced our home!
Pleasant and friendly service, with flexible appointments and knowledgeable staff.
Super efficient since the beginning when i contactedcompany they explained different options available for the service i was looking for. The Technician Jerome was on time on the day of service and explained the service he was going to be performing.I would definitely recommend to family and frieds.Good company to work with.
Very professional! Answered every question I had and also made sure that I felt great in the treatment that suited my budget. Arrived on time and the earwigs were gone after a couple days! also have a month warranty which is great so we can double book to get rid of those eggs the earwigs will leave behind! Recommend this place 5/5
Very Professional. Great Customer Service. Highly recommend.
I was very hopeful about this company due to the rave reviews, however I was very much let down by their unprofessionalism in the office. The pest control itself was not an issue, but when you have to take time out of your day to contact a company each month it is exhausting. First problem was I was sold a termite subscription due to the termites that were in my area and the rep went on and on about the damage these particular termites cause. Then, when I received the confirmation email for the update it clearly states the company WILL NOT cover those particular termites she was going on and on about! Second problem, my service was cancelled without my knowledge and I had to contact them when I had not been charged. The rep was really nice and helpful so I thought, until 2 more issues arose from that conversation, fast forward 2 most later I am taking the morning off from work just to contact them once again and in the end chose to cancel after being overcharged because they made an error on their end and fail to document as meticulously as I do. IF the business office had a better understanding on how to handle the business it would probably be fine but all of the confusion in that dept has caused more problems that it was worth choosing this company initially.**the time to make something right is when a customer is actively on the phone asking if anyone is able to assist further and they are told there is not!
Sent a message on Yelp for a quote to take care of a rat problem in the attic. Received a quote for right around $200 to take care of it. The sales person came out to take a look and told me they wouldn’t take care of the rodents unless I signed up for a 4 month contract to spray for bugs too, which I didn’t have a real problem with in the first place. I agreed because it was explained as though they would be coming out monthly, as there would be a monthly charge of $41. The tech came out to perform the service and told me the charge was $300 instead of the initially quoted $200 and all they really did was put some bait boxes outside and lay some snap traps. I will say the rodent problem was taken care of within two weeks, but I was continually charged monthly the $41 each month but nobody came out to perform any service. I tried to call to cancel the service but was told that I have to call back on the day my 4 month contract ends to cancel, as the can NOT cancel before or put any cancel request in before the 4 mo contract expired/renewed. So to sum it all up, I got my rat problem taken care of quickly for the amount of $423. I don’t see as many bugs but it wasn’t a real issue to begin with and hind sight being 20/20, I could have picked up 8 snap traps and a couple glue traps and placed them myself for about $100 at Lowe’s. They are effective in what they do but I just don’t see the value for what they charge.
Very good customer service. April was very helpful and well informed.
Canceled service because: 1) I still continue to have rodents, and 2) They continue to bill my landlord rather than me. This has continued for three visits.
Employees are respectful and complete their jobs in a timely manner.
Mike made it very, very easy for me to set up my account and serve my needs providing everything I could want in a pest control service for my property. Thank you!
Have been working with them for a while and they have successfully treated my home for bothersome pests that are difficult to get rid of. I havent seen a bug in months but I am still being treated as defense. Professional and friendly, would definitely recommend!
The staff is courteous and professional. I have used them for 2 years. Never had an issue. They always treat you like you’re important. They do they best to get issues resolved for me. The scheduling is easy. I am hard of hearing, they make communication a breeze.
I spoke to mike this morning in the office and quite frankly I would work with this man 40hours a week. Very professional, friendly, informative overall pleasant phone call today.
Great technician. Had a great personality and kind. He talked with us to find out exactly what we were experiencing and told us not to hesitate if we needed to contact them again. Very thorough. Great person on your team. And they worked with us on pricing and have very convenient times on when they can come out.
Brandon was the exterminator that came toto my residence. He was before estimated arrival time which was awesome for me. The earlier the better. I have used this service before with a different gentleman and he was not as thorough as Brandon. Brandon worked outside and inside in my residence. He knocked down a wasps nests and took his time into looking for other little critters around. He not only took his time and made sure to answer any questions and concerns I had. I liked his service so much I usually dont leave reviews but he definitely needed one. I will be asking for him again. Thank you Brandon.
I called for ant control. The customer service phone rep was very curteous and suggested general pest maintenance, reminding me the scheduled quarterly service is due.
The Customer service rep was amazing and very helpful
General spraying of the exterior and interior. They have always been extremely professional.
Im extremely happy with the service provided by Mr Reginald Chapman at our property. He clearly has customer satisfaction in mind. This is the second time he serviced my property and Ive noticed a big difference. He is available to answer questions and even texted me while he was in my backyard to double check where exactly there had been sightings of red ants which is one of the pest we are controlling. He has a warm smile and friendly demeanor and his phone manners are of someone who understands the importance of customer service and customer satisfaction. Highly recommend!
Total reviews rating 4.8
199 Reviews for Berrett Pest Control 2023:
Review №1
2022-06-18My wife and I had our home treated in December 2021 for termites based what we thought were termites and on Berrett’s professional technician’s inspection on December 11, 2021. I paid the technician, as well as purchasing a 1-year warranty. To quote the 1-year warranty, “Retreatment warranty of Termites if the Termites should reappear, Berrett will provide treatment to eliminate Termite infestation, and will continue to provide retreatments until said infestation has been completely destroyed.”On December 13, 2021, Berrett’s technician arrived and treated my home.On May 22, 2022, I noticed termites coming out of my outdoor kitchen and notified Berrett.On May 25, 2022, Berrett technician came out and stated I didnt have termites because he couldnt see them and said the damage and markings was not termites (even though it was the same soil markings/damage as they originally sold us in December). Moreover, I showed the technician the photos (shown below) my wife took on May 22, 2022, of the termites, he said they were nothing to be worried about and looked like flying ants. After him trying to sell me another total treatment and much discussion. The technician stated the best he could do is treat the area in the picture but anything else would be extra, of course he would have to ask his boss and the office to approval. Neither he nor anyone from Berrett contacted me.Here is the first technician seeing there was a problem but sticking with his story about there not being any termites.On June 1, my wife noticed one of the structural columns on the patio split open between the Hardie plank with termites coming out of the column, so we notified Berrett again. This is the same column the technician was telling me there is no signs of them a few days later.On June 6, Berrett second technician came out and stated they treated for the wrong termites in December and would have to retreat for the correct ones, but we would have to pay for the service.These folks do not reply, do not honor their warranty or work, try to get additional payment for work they may or may not have done properly the first time. For the safety of my family, I had a different pest control company come out and treat the columns today and they agreed that this wasn’t an over night issue. I know there are many people that cannot afford termite treatment initially, but no one can afford the damage of their home not begin treated properly the first time (as per Berrett technician – the company that did the initial treatment). My family’s safety depends on the structural columns as that is my son’s pay area. Moreover, Berrett has not stood on their warranty we paid extra for…
Review №2
2022-04-14Company is great! Very quick at customer service.Jules was very helpful today!Have 2 contracts, one house always great. The other house I always have to keep on calling to schedule times. For some reason Im not getting the same service. Hope this last time we were able to figure it out. Thank you Jules!
Review №3
2022-05-26Happy with services by technicians so far. They have come to the house twice so far, and are polite, friendly and professional. Mosquito service has been successful it seems. Our patio is more comfortable than same time this year when we were being eaten alive.Joseph (customer service) is polite, professional and helpful. He answered all of my questions today about tomorrow’s second mosquito service, and made a note on my account about spraying a particular area without me even requesting it.
Review №4
2022-08-06I called and was able to get a technician out the same day! My first call was with Mike. He asked what’s “bugging you today?” He was friendly, fast, amazingly knowledgeable and listened to my needs. On the same day a tech William showed up earlier than expected. This was great for me. He listened to my concerns and answered all my questions. He was fast, friendly, and efficient. I signed up for preventative pest inspection and maintenance. Highly recommended.
Review №5
2022-05-09We have been with Berrett for over a year now. They are amazing! Their contracts are minimal in comparison to the other companies. They earn and keep your business by being the best and treating you as the best! They dont need to lock you in contracts to keep you. Our tech is fabulous, and the operators are professional and kind. Love this company and appreciate all those who strive for superiority within it!
Review №6
2022-08-12Would definitely recommend this company to anybody. Did an absolutely amazing job. The technician that came out went above and beyond to help with the issue that we had and really made us feel comfortable in the treatment plan he advised would work best for us. Amazing customer service hands-down will be using this company from now on!
Review №7
2022-08-11This company’s rating might be artificially high. Once I got off the initial call, the scheduler sent a link and asked me to rate him. He was helpful so I did. But while doing the review I noticed it’s a public review of the overall company and it’s service (which hadn’t been performed yet, we only scheduled a date). Company and service may be great, but that’s left to be determined. Just be informed as you select based on rating. Kind of misleading. I’ve removed the stars and will re-do once service is provided and results are measurable.
Review №8
2022-05-06So far have had a really good experience with Berrett Pest Control. April in the office is friendly and helpful. Leslie, the tech who takes care of us is polite, on time, and did a really good job explaining what to expect after he treated our house/ yard. We have had one treatment so far and signed up for the package. Substantial improvement in the numbers of bugs seen since the first treatment. They are coming out again to get rid of the rest. No issues at all scheduling a repeat visit. We have had a really hard time with fire ants so very pleased with the improvements seen so far. Would recommend.
Review №9
2022-08-03Joseph and Matt were so very sweet and professional! Upon finding an example of our uninvited guests crawling under my desk, Matt took the time to take care of it for me. He was 20 minutes early for our inspection which really helped the day move along! Joseph showed excellent client service and compassion over the phone. He gave me time to explain the issue, not rushing me through the process. The best extermination service you can get, thanks guys!
Review №10
2022-05-02Barrett Pest Control is an awesome service that I came across on my search for choosing the right service for my household. Pet friendly, super professional and very responsive. They come quarterly and if I see anything else, they are just a phone call away. I dont provide much feedback but this Company goes above and beyond my expectations!!Also wonderful staff!!!!