They seem to have trouble adjusting the tire shine rollers. Typically I get one spot of shine on front tires and the rollers bounce off and dont hit rear tires at all. Very annoying for monthly membership on highest level plan. BUT, the staff is wonderful and curious and if I had time to stay they would manually shine those tires for me. I just cant always stay.
Very reasonable price.The wash is really good.I have a monthly subscription.They staff is very friendly.The rainX coating is really effective during the rains. The water just slides off.The tire polish makes the tires look brand new.Lots of vacuuming stations.Highly recommend this place.
It doesn’t compare to a hand wash and misses many spots especially in the wheels, but for the price and the time it takes to go through the washing done, it’s very worth it.
For a drive-through car wash this place is my favorite. It is new, clean. Staff are really helpful guiding you through questions if any.My vehicle came out shining brightly after going through. Plenty of vacuum stations. Did not utilize one cannot remember if they charge. Next time will check for there will be a next time.Got one of the packages that had tire shine. Needs more in the dispenser, not enough to adequately cover tire.Was impressed by how clean the vacuuming areas are. An abundance of paper towels.
Im a fan of the car wash, its near my parents house and its typically quick to get in and out of. It is NOT touch free, so if that is what you are looking for, this is not the place for you. I dont mind going to non-touch free places, because they typically do a better job and my 3 year old car has seen better days. I havent had any issues with my car getting damage here.They always have people scrubbing it before you actually go through the wash, so that is good to get off dead bugs and bird poop. I also dont go through a drive through car wash thinking Im going to get an amazingly detailed clean car after. I know the limitations, for me the price and time is worth it here. My car comes out 90% clean, so that is good enough for me for less than $20 and minimal effort and waiting. The facility is well maintained in my opinion. There is free vacuuming after you get done washing your car. There are a ton of bays so it makes it helpful and quick. I havent had to wait to get my car vacuumed, they also offer towels if you need to wipe anything down. In addition, I like that they have compressed air in the vacuum area. There is also trash cans too, which helps to clean out my car.This place is great, I wish there was one by my house, then I could get a membership!
Efficient car wash. Rarely a long line. Have had to briefly wait for a vacuum bay only once. Some of the vacuums are strong than others. The monthly membership is a good value.
The washer is a great job and a good value. Would love to see a mat cleaner I sure wish they would add this it would make a big difference. I’m glad that they provide the paper towels and the vacuums always work fantastic. The staff is very supportive and nice
This is a great car wash. My neighbor asked me where I get my truck detailed. For $20 you get an amazing wash and you can get a full second wash for free 72 hours after the first. The truck and tires always come out looking amazing. The vacuums are always open and work well. If your vehicle isnt completely cleaned they usually will let you go back through. Excellent customer service. Check it out!
The best car wash in Austin! Everyone in the team is so nice. My car was embarassingly dirty, and they stayed overtime for me until they made sure it’s clean to their standard! Btw, please don’t be like me and show up before closing time :) Thank you Big Red team! Happy to be a member!
I really like the convenience of the membership and being able to zip through some days. The busier days, the other patrons are the issue. Some people are inconsiderate and leave hoses and trash all about. The staff does a solid job of maintaining that but just wish other consumers cared more. Plastic hose ends are rough on some (not all) vacs, be mindful on your leather and surfaces!
The wash was not badly priced although my back window still had dirt and my tires were still dirty, it seemed spotty. I had to go through three different vacuums to find one that had good suction. I think I got the big wash.
Its a decent car wash place. They will let you watch again if its not clean right after you washed. The biggest wash option will let you return in three days for basic wash if your car gets dirty again for any reason.
Great place. Superb service. My car hasnt been washed in months and they let me go through twice to get really clean. The men also really scrubbed at my bumper to get all the gross things plastered on there. They definitely put in elbow grease! I have been to similar car washes with the similar prices but this one really shines in Customer service. I actually felt good about the service I paid for and who provided it. Definitely be returning and recommending to all my friends.
Love love this place. Super convenient and quick to get through, especially with a membership. I drive a lot for work and have one of the cleanest cars. Membership is definitely the way to go. Multi car discount for family memberships is a great deal, go more than twice a month and youre ahead. I come weekly or more often. Yes you have to dry your car off after or the water/suds might still be on your car. You cant expect your car to be completely dry in a drive thru car wash. You will have to wipe it down. They provide towels but You know your going to wash your car and need one so bring one. Nice addition is the vacuum and blowers to get the water out/off of your grill and windows. Awesome place. Very pleased. When people ask me where I keep my car so clean and shiny Im happy to recommend. I brag on the place so much Daniel gave me a license plate holder.
Place is ok. $20 for a car wash is kinda a lot tho.
This place is amazing. I went here all the time with a membership when I lived in Steiner Ranch. Then I moved downtown and tried to find a replacement car wash. I couldnt find one even 10% as good as this one. So now I drive out of my way to still come to this car wash. My wife and I are members. Its an amazing value if you want your car to stay clean.
I live in South Central Austin and Ill go out of my way to go to Big Red whenever I can! With an automated wash service like this, I know my car can only be so clean, but there are plenty of vacuum bays after the wash to detail your car yourself if you want, and its a great value for someone like me who just wants to get in and out quickly. Ive never had a long wait to get into the car wash or into a vacuum bay, and always pay for the top-of-the-line $20 wash, especially since it comes with a 72-hour clean car guarantee. In the summer, they even brought around free cold bottles of water which was a nice touch. Highly recommend this place and wish they would open more locations, especially nearer to my house so I could go more often!
This is the best car wash I have come across in Austin.It has free vacuum, free towel wipes, trash disposers, clean and spacious facilities, aesthetic design, and pleasant staff.The $3 and $5 off coupons for premium wash options make it a good value too.
Love this place! Does a pretty good job, friendly staff, and if you get the $20 was with a receipt and your car gets dirty within three days you get another free wash. They do have free vacuums and large spaces to clean out the inside of your car.
I just wanted to update my first review which was awesome. But as I drove to work last night in Austin I could see a perfect reflection on my hood... its been almost a week and the wax and shine here has obviously worked! Again great wash amazing staff! I wish I could add the picture to my review!
Pricey but good. A good automated wash with lots of free vacuums. Service was very pleasant but twenty bucks for their premium automated machine wash seemed a bit pricey to me.
Now that weve moved to a place with only outdoor parking, monthly subscription is the way to go. If we go once a week, were ahead of the game. The only thing Id like more is if they had staff to do a quick towel dry at the end like Palms Car Wash does. I dont mind tipping for that extra service. Car and wheels come out clean with minimal spotting even without a towel dry.
Literally one of the best drive-thru car washes in Austin, if not THE best! I will literally drive 35 minutes just to come get my car washed here. Fantastic service every time as well!!! Thanks Jon!!!
I moved from Michigan to Austin in February and hadnt had a car wash since (I work from home and dont drive very much). After all the wind storms lately, my car was covered in pollen and I figured I would get a car wash. I usually dont like going thru automatic car washes and prefer to do it by hand but this was very close to my apartment and I was really surprised at how awesome of a job it did. They even have vacuums to use at your convenience afterwards. I definitely will be using them again!
I took my Cadillac SRX through the wash twice and the wash both times left suds all over the back of my vehicle. The staff was nice and tried to assist but said the lip over my rear window causes it.. Ive been through multiple car washes and this is the only one thus far to leave soap residue. Due to quality and cost I wont be returning.
Went to the wash just before 6pm their hours are supposedly until 7pm. Pulled up and saw ‘Open’ sign on door was turned on. Wanted to use the vacuums only so went around to where the vacuums are. Guy walked out of building and yelled from across the way “WE ARE CLOSED, READ THE SIGN”. So we went back towards the front and looked for this “sign”. The only one we saw, again, was the bright, lit ‘Open’ sign on their door. Very rude personnel. This was our first time going here. Obviously not a welcoming business. Will never go again. Plenty of car wash places in town.
Expensive for a drive through car wash and self serve vacuum. Half the vacuum tubes have a hole so there isnt any suction. I dont think the rinse part provides a full rinse. Edit to reply: your high quality products work the exact same as any other car wash. It take multiple washes to get it really clean. Its also not my job to tell yoibwhen your equipment (vacuum hoses) dont work because of holes. Examine and maintain your own equipment.
Note- this is a review of the Hutto location (cant figure out how to delete from here).Spent $11 (Big Wash) to get a $5 wash. It literally took only 2 mins for the car to go through the wash so I was skeptical and yep, it was subpar. The back of the trunk still had patches of dust/dirt on it and even the most basic bug guts didnt come off the hood. I almost never use an automatic wash for this exact reason but had hoped it would get the major stuff off. Sides did look good. Wont be going back.
I went through the wash, it failed to take off some stubborn bird excrement. I asked the manager if I could go back through and he said sure - I really appreciated that. Thats excellent service. 2nd time through, came out great.
I have a hatchback...so, the wash did a great job on the front two thirds of my car...ran it through twice to see if the staff noticed and if it improved the was state. Nope. Dont get the tire treatment...will spray over everything.
Their machines and people dont properly clean the car. I did the membership for a few months and washed often. A bird pooped on the top of my compact car and took it that evening to be washed. I got home and there was still poop mess on it. It took 5 times going through to clean it properly. The attendants at the start missed the white mess on the black paint each time. I finally cancelled out of shear frustration with the place.
Went through about an hour ago and then got surprised rain dump. Most other car washes allow you to go back for another wash if it rains 24 hours from when the car was washed, but not here. One has to buy the most expensive wash to get that. Thats wrong.
The staff is friendly when you need help. They offer free paper towels for customers, free vacuum, and have air hoses to blow out the water from the creases in your car. A great value for a drive through wash.
Great! They pre-scrubbed the bird poop off my hood before I went through the wash. Strong, powerful wash cycles. Free vacuums that actually clean your carpets and mats. Handy towel dispenser to dry or spot remove after. Great price options.
Ive been coming to this place for many years now. Cant say anything bad about Big Red Express Car Wash. Their prices are decent for the Austin area. It gets packed on weekends, so I recommend going early morning to beat the rush.
Surprising good experience for a pull through style car wash. Vehicle was not damaged and good variety of products are used here evidenced by the Ferrari 458 and Mercedes G Wagon front of me in line. Doubt any owner of a 6figure vehicle would go anywhere with a shotty reputation.
Wonderful car wash! Outstanding machine wash and self-service vacuum bays with compressed air. The monthly membership club is reasonably priced too.
I used to have a membership there, however, after a short time, I realized that their machines werent cleaning or rinsing properly. Theyre also supposed to open up at 8am......there have been several times when I stopped in around 815 and theyre closed. Not cool! I cancelled my membership. I wouldnt recommend this place to anyone, even someone that I dont like very much. I couldnt be that cruel.
We finally got a car wash in the area and it good for cars I guess but not if you own a truck... Didnt clean my f250 well at all.. had a meeting so i didnt have time to wait in line and go through a second time. wont be going back....
Ive been going here for 3 years and I love it, they really stand by there satisfaction guaranteed policy, I will sometimes go through and there still bird poop on my car, just let them know they let me go through again no problem. Sounds super cheesy but I never leave there not super happy about my clean car.
This used to be my favorite place. Price is now$20 for premium wash that left my tires dirty and with just one small section having tire shine.
The machines got most of the road spray off of my f 150 supercrew. Notably not cleaned was the tailgate. There were strips running the length of both sides that the road grime wasnt completely re.oved giving mt truck a zebra look. This was road grime from driving in a rainstorm, not from going mudding. I wont be using them again.
Great carwash with vacuums, it is very nice that they let you run through multiple times if you are dissatisfied.
I found this place pretty close to where I live, my lifted Toyota fits through the carwash there is some wiping off and detailing to do after going through but its a very smooth and quick experience.
I have had too many carwashes here end in the car still being completely wet. Will not be going back.
Wonderful service. The vacuums are free after a wash. They get your car really clean for an automatic service!
Offers free vacuum and there is a coupon for $3 off behind the four point H-E-B receipt. I would give 4 stars but there are vacuums that are out of order with no signs to warn the customers. Pain having to move the car to a new location.
Cool local place with a new location opening in Hutto...
One of the cleanest, well serviced car washes in town.Great value vacuums and towels included.
Great place to have your car wash. Friendly people and the car turned out very nice and clean. Would not go anywhere else.
I live near by so I go to this car wash a lot but today for reason there was a major issue that led to slow service, long wait time and did not receive the car wash Inpaid for. 12/8/2019 3:50 pm
Great service everytime I get my car quickly washed here.
Got most of the outside of my car clean (there were a few dirty spots left) however it was easy to take the rest off with the towels they provide.
Best carwash that I have ever gone to. Leaves car spotless. Plus my daughters love to go threw it seems fun for them.
Great car wash but a little pricey and they close so early... i cant tell you have many times I had to go to Rudys instead
Did a good job over all. However, workers seemed to rush you along and there were still some, but not many, remnants of bugs and dirt after the $15 wash.
Makes washing your car faster and easier there is still a bit of work in vacuuming and wiping the car down but for a perfectionist you probably want to do this yourself anyways
Always have a pleasent experience, easy in and out service. Plus they offer free glass cleaner, interior cleaner, and towels.
Not a bad deal for unlimited car washes and vacuums. More locations and staying open just a little later would be better.
I went around 5:30 pm on Saturday. The attendant just sprayed the left side of my car and didnt try to scrub the front of my car. Bugs were still on my car after going through the machine. Smh!
Amazing service! Great car wash, even in the economic options. I recommend it!
Vacuums need better maintained .
No fuss and always friendly car wash place. Plenty of free vacuum cleaners after your wash.
Its just the best car wash, PERIOD !Any of the negative reviews are truly just silly. Sorry, but they are.This place rocks !
Best soft touch car wash in town. I only trust them with my 2 seater convertible!
Excellent wash job on the red car! Also enjoyed the vacuums. Not a bad experience!
Decent prices, cleaning is not always as good as I would want it. Lats time the guy only pre-washed the left side of my car...
Great price, in and out quickly
A dedicated staff! Great wash and these pressure air hoses for your car hidden spots are unique details!
Great prices. Easy to use. Friendly staff. If I had to make a criticism, it would be that you go through the dryer too fast.
Easy automated car wash. Fast to get in and out within 10 minutes. Free vacuum cleaners with wash.
Try not to complain to the manager Daniel Southerland because he will talk to you down like your a five year old. NO GOOD CUSTOMER SERVICE AT ALL!
I have 2017 jeep wrangler took it here for its second wash it got 3 scratches in the tailgate. I got told nothing they could do about it.
Great quick car wash for about $8 and free use of their vacuums at the end.
The automatic wash does a great job. The free vacuums work excellent
Great place to keep your car clean! They take care of their customers!
They close much earlier than advertised. My girlfriend cancelled our membership because of the this and the unfriendly customer service.You could tell that The closed barriers were up long before 6:30.
So far the best quality car wash in my entire exp.
You can fly right through or take your time to wipe, vacume, and blow out the excess water. Soft paper towel like cloths to use if you forget a towel.
Pretty good washes for the $, way better than Rudys or any other gas station wash
Terrible place dirty and everything is not working one of the worst car washing I have every been to. Want go back.
Awesome cheap carwash with a bunch of vacuums for use outside.
Great car wash with a lot of service and amenities
Overall good. Nothing to special about the wash but they are always nice here.
Its okay
Absolutely loved this car washed its the best one to go to
Best car wash in town, soft so it is gentle on my car
Need a car wash cars dirty go to Big Red Express they do a great job on your vehicle
Manager was very nice and accommodating. Walked us through the different packages and helped get us set up
Left car really clean .highly recommend
Helpful staff. Free vacuums. $20 is not bad for the premium wash.
Excellent experience for an automatic tunnel wash. Great vacs. Not touch-free.
Contactless car wash..Not sure it will always be the best way but its great for delicate cars..😀
Total reviews rating 4.3
185 Reviews for Big Red Express Car Wash Austin 2023:
Review №1
2022-07-31Decent car wash for the price, usually very quick to get on and through. My one gripe about this place is the guys dont do a good enough job with the pre-wash scrub so often times after coming out of the wash the front end still has big spots. As of July, 2022 theres of construction on 2222 making entrance and exit a bit challenging.
Review №2
2022-07-03Used to be best auto car wash in four counties.Now not so much. Paid for the maximum works, still had dirt on my car and calcified water spots. And dirty windshield. Had to stop at McDonalds and clean my own windows. Thats why I gave them 3 stars. May be lower water table, will try again after lakes refill.
Review №3
2021-02-05The team was lovely! My first time visiting. But when I got home I noticed my car was not actually cleaned after paying for the top car wash. It would be great if someone was at the end of the car wash to notice these types of things.
Review №4
2022-01-19Very reliable service. The whole team is very helpful and attentive. Get right to work without having to say a word. Most of the wash is a very modern automated system, the guys hit the stubborn spots as the wash starts. Very professional crew. Free vacuums.
Review №5
2022-03-17Dont pay extra for the wash, get the basic wash. They do the same thing no matter what you order, kind of a scam.Edit for owner: I saw the differences listed at purchase, but the lines all combine and the half awake dude has no idea who purchased what. Everyone gets basic, regardless of purchase
Review №6
2022-04-19They have a great car wash that always cleans my car well! I wish they hand dried the car like other places in Austin.
Review №7
2021-12-24Nice car wash. I appreciate that theres a guy at the front who hand washes your windshield. Main criticism is that the two vacuums I used only had moderate suction. So I wasnt able to get all the normal foot traffic debris out of my carpets, which was frustrating.
Review №8
2017-02-22These guys truly care about their customers! I was on the way home when a white paint bucket on the road splattered on my car. I right away went to this car wash so upset and the manager and Armando said dont worry we can help you. Armando then spent an hour helping scrape off the paint spots off my car. With out these guys I would of had to take my car to get a paint job. Thank you guys so for being great people and helping me!!
Review №9
2021-12-29John was working today. He was super helpful. I accidentally forgot I had stuff in the back of the bed of my truck and he kindly offered to help and gave me a shovel to get me out of there quick! Good stuff sir! Get this man a raise.
Review №10
2021-07-16I just was today at this carwash with my truck Ford f150. I was highly impressed about the employee who is working there. My truck was very dirty. And after the wash I drove to the vacuum and the employee was already walking towards me for to check my car for cleanliness. I still had two spots of bugs and he offered a free 2th wash. I denied bc Im not that picky. But I really appreciate the effort. A huge thanks for the employee.