Blue Haven Pools & Spas in San Antonio
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San Antonio, Bexar County, Texas, US
Site: https://www.bluehaven.com/san-an...
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:10AM–3:30PM
- Sunday:Closed
Blue Haven Pools & Spas in other cities:
Having used BH to build my previous pool, I decided to use them again. They did an excellent job, although with all major projects they do not come without challenges. We were fortunate enough to have Carlos as our foreman and as soon as we discussed how we wanted the pool project to go, he kept everything on schedule and sometimes ahead of schedule. His attention to detail required him occasionally to bring back workers to redo their work ensuring everything was to our satisfaction. Even after the pool was completed, I could call Carlos with questions and he would take the time to answer and even come out to my house to discuss my concerns. If you live in the New Braunfels area and decide to build a BH pool, with Carlos as your foreman your concerns will be minimal.Good job Carlos!
We absolutely LOVE our Blue Haven pool!Jorge and his crew were fabulous. Any concerns or questions that we had were addressed and resolved immediately. The entire pool and surrounding surfaces were completed well ahead of schedule. I have recommended them to several of my friends who are thinking about adding a pool.We are looking forward to many years of memories with our children and grandchildren in our new backyard oasis!
Blas at BHP was my Pool Construction Manager and he always answered all my questions & concerns. Blas always communicated with me through the entire process and was great cause it was my 1st pool build. I highly recommend Blue Haven Pools, my design manager was Ed and he gave me exactly what my wife and I wanted. Thank you.
Blue Haven made my purchasing a pool a truly wonderful experience! Jorge was the site construction supervisor and he made the building of the pool easy and pleasant experience. During the process he was able to help us make slights changes and variations which were amazingly the right features we were looking for. This is my second Blue Haven pool, I would 100 percent recommend them for their, knowledge, service and special experience if you are looking for that one of a kind pool oasis!
When your contractor (Blue Haven) does not supervise sub contractors you get poor plaster, heavy equipment on septic tanks, workers deficating on property, chipped tile, eroded concrete, and overall poor quality. We spent over $80,000 for a pool that has stained plaster. Over 2 years our pool has been drained 3 times, acid washed 4 times, main and cleaning pump replaced along with two actuators. They are now refusing any assistance. BH people only show up for payment or to correct their screw ups. Otherwise you are left dealing with their subs. You need to be very proactive as the BH supervisor is no more than a planner who may or may not contact you about work schedule. Avoid if at all possible. Check out their Yelp reviews.
Blue Haven Pools = Had a great experience with everyone from Sales right through Service. Great working with Jorge during construction. He was very helpful and kept us updated every step of the way. Great communication and also explained certain things before installation so I could adjust if needed. Pool school was easy and quick. Glad that I upgraded to the Omni Logic Wireless system too !!
If you are looking for a pool builder, stay away from this one. Giving it one star just because after quoting 3 different companies, Blue Havens, Ed Conde, has been the most responsive and listened to every detail we were looking for in the design of our pool. Very professional on the sales side but when it came to the construction process issue after issue. Little to no communication, they ordered the wrong tile from what I picked out, caught that but the one I initially picked was out of stock so had to pay an up charge to get a different one, when they installed it they put it in the wrong place on the hot tub. When they installed the plaster they left the water running in the hot tub while we weren’t home and it overflowed into the pool causing streaks that they haven’t been able to brush out. The decking subcontractor did a horrible job, sealed in the drain that had to be cut later, just horrible craftsmanship all around. They poured the utility slab to small the first time and since I have already moved the fence we will have the heating unit sticking out from the side of the house. The decking paint is already chipping. Broke ground in June of 2021 and as of Jan 2022 still no heating unit or a date of when it will come in for our hot tub, when we were assured this would only take 4 months max. Stay far away from these guys till they start hiring better contractors.
We are in love with our pool by Blue Haven Pools. From the very beginning, our salesman Ed Conde was phenomenal. He listened to what we wanted, responded so quickly to our texts or emails, and made signing the contract a breeze. He designed a beautiful pool which echoed what my family and I wanted. Even after the pool was finished, he remained in contact with us. Jerry was our field supervisor and was very patient with us. He responded to our calls and texts whenever we had questions or concerns. He would even come and speak to us the same day if we had any reservations about what was happening. He kept the work flowing and made sure each phase was scheduled ahead of time. Nic and Kelby were great during our “pool school.” Everything was explained thoroughly and Nic didn’t mind us asking if we could record him while he talked! It’s a lot of information, but he broke it down so it made sense to a first time pool owner. It took 11 weeks from dig to dive and that included a spa, grotto, waterfall, and slide. Again, we couldn’t be happier!
This review is long overdue! Weve been enjoying our pool for just over a couple of months and we love it! There are a few little adjustments needed but thats totally expected with a project this big. First of all, the entire Blue Haven staff was exceptional throughout the process. Big Thank You to Pete H. for delivering an amazing design that compliments our home and Texas hill country lifestyle. He was able to capture vision and was very patient with us through all the changes. Another big Thank You to Jerry H. for making the design a reality. We appreciate all his expertise, patience and recommendation throughout the construction process. He is truly the best thing since fire was invented! Lastly, we graduated from pool school with the awesome lessons and demonstrations from Charles. We definitely recommend Blue Haven for you dream pool!
My wife and I wanted a pool for years but didn’t feel comfortable with such a large purchase. Finally we made the leap and after talking with several pool companies Blue Haven got out business. Front the beginning we were very pleased with the service and customer focus they gave us. The final product exceeded our expectation and has given my family a backyard paradise. Peter Herrera and Charles Palmer from Blue Haven pools held my hand the whole way. No complaints at all. Fantastic experience and end product. The project manager, Jerry, was great to work with and helped us every step of the way. Thank you Blue Haven for everything!!!!
We shopped around and other places wanted $10,000-$15,000 more than blue haven. We are so happy with the results. Our sales person Pete made sure we didnt leave the office until our pool was designed exactly how we wanted it. Our project manager George was great, he answered all our questions even made some suggestions along the way. He answered all our phone calls in a timely manner. We are very pleased with the service we received from the whole team. Thank you Blue Haven for a wonderful experience and a
Absolutely the best pool company in the greater san antonio area! We had an inground pool installed and just love it! The blue haven staff was very knowledgable from the design all the way to the finishing touches! Thank you blue haven for this beautiful pool! I would highly recommend them to anyone!
We are very happy with our beautiful pool. Everyone at Blue Haven Pools were friendly and helpful in answering all of our questions. Also, I cannot say enough good things about the pool school guys that came to teach me about my pool care. They were extremely thorough. Thanks Blue Haven!
Josh did a very great job in school service today. Very informative and professional. He made sure I understood every step. I would recommend Josh and blue heaven to anyone. Jorge and his construction team worked hard and fast during a span of a month and a half. We were very pleased with Jorge on how he stayed on top of our pool project. Not only did the pool come out very nice but it exceeded our expectations. Blue haven you have a wonderful crew of project managers and workers. Kudos to all of them!
We had a pool put in May/June 2016. Jorge was the project manager and in charge of everything from start to finish! Not only did he manage all aspects of the project, he also made sure the crew picked up daily. The crew were all very nice and respectful and answered any questions we had. I had also inquired about an warranty item (light went out) and Abe answered my call and making arrangements to have the light installed. I am happy to say, our pool experience with Blue Haven was a complete pleasure and I would highly recommend them!
James M has been remarkable! This was the best experience from construction to clean up. I really appreciate the professionalism I received from James and Blue Haven!
Our experience with Blue Haven Pools was wonderful from beginning to end. Not only was the price far better than the competition, the quality of the work was outstanding. Jorge made the construction process smooth and painless. He was awesome. We could not be happier with the end result. Thank you so much for creating our back yard oasis!
We are so excited about our new pool from Blue Haven! Mike Anthony was great at getting our initial design and very patient and accommodating with the changes we requested. His response time was also must better than other builders we considered. Jorge and Javier were both communicative throughout the building process and provided a few extra ideas that we incorporated into our final build. Joshua came out to do our pool school and did a thorough job explaining how things worked. He also made sure that all of our questions were answered before he left. Finally, the service team has been very quick to come out to work out a couple of bugs with the initial setup. Overall, we are very pleased and cant wait until we can jump in and enjoy our investment!
Bluehaven was great to work with from the beginning! Justin and his staff were very professional about finding what fit for us. The absolute best part of working with this company was Jorge (George). This gentleman constantly went out of his way to ensure all of my family‘s needs were met. If I needed anything, even on the weekend, he was one call away. Since the pool has been finished, he consistently checks in on me. I cannot say enough about how great it is to work with him!
Only reason I give Blue Haven a 5 star is because 10 stars is not option!!!!! From beginning to end Jorge and his construction crew have been awesome. Ready to answer any questions and take care of any concerns we may have. Joshua gave us an outstanding pool school run down making it easy and understandable for us to manage our pool. Completely satisfied and hand very happy from beginning to end. Definitely recommend their services.
I just completed my second pool with Blue Haven and could not be happier. Justin did a great job on design and George was excellent at overseeing the design turn into reality. This pool was installed as part of my new home construction. George did a great job of working around the home construction phases and had the pool ready right on time for home final inspections. I highly recommend Blue Haven for all your pool and spa needs.Jim Vosberg, MDSan Antonio, TX
Ed Conde was our pool Designer and he was awesome... turning our drawings into a real pool. Nick did our Pool School and he was Very thorough and quick on getting the information across.
Joe Rodriguez was the sales person and Jorge Arevalo was the Field Superintendent. Let me start by saying, I did my research. I spoke to 5 different pool companies and felt the most comfortable with Blue Haven pools. Joe listened to our needs and desires. Thats important for a salesperson to do, LISTEN. After meeting Jorge when he came out to stake the pool area, I knew I had made the best decision for my family. Our pool is gorgeous beyond anything I would have expected. Jorge took the time to explain the construction process with us which gave us a piece of mind. I read about horror stories where people went weeks without seeing any progress on their pool construction. This was not the case for us. Had it not been for the weather and of course the holidays, (rain we received in early December) our pool would have been finished with 5 weeks.. No short cuts were taken. I monitored the entire process! The photos uploaded do not include the Sundek, more pictures to come. I would recommend Jorge A and Joe R to any family looking to design and build the pool of their dreams! One super happy family..The Manchas
Myself and partner had a great experience with Blue Haven Pools!Initially, she and I were a little overwhelmed by the idea of having to figure out all the ins and outs of caring for our pool, however thanks to our pool school instructor Ace Howard, we now have the confidence and skills necessary to tackle this like pros.Ace was professional, courageous, and encouraged us to ask lots of questions. Most importantly he didnt rush us or make us feel dumb but rather worked closely with us to make sure we were well equipped and well trained.Thank you Ace Howard!
You cannot compare pool companies unless you’ve dealt with more than one. Otherwise it’s hard to say if one company would have made similar mistakes To another along the way or even done as well in other areas. I don’t have that luxury so can only review based on what I experienced. Whether or not it is common or expected is unknown to me. Though I personally know several other customers going through the process and discussed having the same experiences.That said, Blue Haven isn’t the most expensive out there and seems like a decent value. You will eventually get what you have written in contract.It was a rough journey but we got to the end and I have the pool I paid for - and it’s beautiful. It’s bittersweet sweet though knowing I will need to come further out of pocket thousands of dollars to get the yard to the state it was in before they started.It was rough because of how much supervision of the work I had to do. Team would come and go claiming they were “done”, but the work would either be incomplete or completely unacceptable. To constantly be in the position to have to point that out - meaning thy don’t own up to the poor quality and fix it on their own - is lamentable to say the least.Additionally, no matter what is said or discussed, if it isn’t in writing, you will not get it, period. If it is important to you it must be in writing.The side of the pool is grey concrete with stains because I didn’t have in writing they would paint the side. My yard is also uninhabitable for the time being because of all the machinery going in and out during rainy season. It’s a complete mud pit. I knew that would be on me but it’s excessive in my opinion (80% of the .3 acre yard), because I’ve seen the team’s work in much smaller yards than mine and not do half the damage to the yard/grass.I lost a few tree limbs in the process due to carelessness and even though I watched it happen, it turned in to my word against theirs as far as it being avoidable or not. In the end because it wasn’t something with a quantifiable cost, like a broken window, in the end I am the one who loses.The service department is top notch. Those guys are courteous and seriously know their stuff.
From the start, our sales guy Cameron really listened to what we wanted in the design. He did an amazing job designing our pool and we love how it turned out! The construction process was a little rocky at times as far as some minor miscommunication, and the pool took a little longer to be built than expected, however, Jorge was great at explaining things and setting realistic expectations. Russel did a great job teaching us all about our new pool and how everything works during our “pool school” orientation. He was very knowledgeable and took his time explaining everything in detail. Overall, we had a great experience and would highly recommend Blue Haven!
I would like to thank everyone at Blue Haven Pools that were involved in the building of my pool. We were very happy working with Michael Wilson on the beautiful custom pool design. A big thank you to Jorge who was our pool construction supervisor. He went over and beyond helping us during and after the build. Thank you Javier also for visiting frequently and having answers to our all our questions. The Ortiz family
Service to plan and draw out the pool was going smooth. Once we signed the contract it was a nightmare and ground had not been broken! Poor customer bill experience, failed communication, managers simply made and accepted excuses for subordinate employees. Plumbers arrived at my home with a van load of PVC to plumb a pool where ground was not broken simply pool outline was marked on my grass. This was alarming and of great concern for the rest of my journey in this process. I contacted my assigned superintendent to lock in a time around his schedule and he failed to show up or call twice! I addressed this to one of the managers and he simply made excuses. He stated this said superintendent was the super star, I guess this allowed him not to be held accountable. After this discussion with the management and Blue Haven asking to give them another shot and he would call me later that day to schedule excavation he never did. I called Joe three times and he also failed to answer or return a call. I caution anyone who is thinking of using this company if you care about great customer service and experience. They claim to be the fastest builder in the area, fasted doesn’t always equal quality! I am ecstatic to terminate my contract before any construction! Remember it’s your money, your property, your rules in your property! Good luck
I interviewed a few other pool companies and decided on Blue Haven . I am very happy with my pool and the professionalism of every crew that came out to build their part in my pool. Jorge A. Was a blessing to deal with! Without his overview and the commodore he has with the contractors, I dont think I could have found a better project manager than Jorge!
Mike Wilson was our salesperson, and he is excellent. He listened to me and designed a pool I love. Blas is our construction supervisor, and he is always responsive, polite and informative. The pool took a long time but the weather, back logs due to COVID and the fact that so many people are building a pool made the delay understandable. Blas was so good at responding to all my texts and calls. He made the delay bearable. My pool looks beautiful. I’m very happy with it.
Kelby is the best person I know for any knowledge on pools. Hands down he is amazing.
Michael Wilson was my salesman and he did a fantastic job designing the pool from start to finish. He made himself available to me during the construction phase and addressed my change orders and questions in a timely manner.Jorge was my project manager and he also did a fantastic job. He kept me informed throughout the construction phase and he addressed my concerns and provided suitable answers and solutions. He kept the project on schedule and kept the subs in sync with each other.All the subs were professional and skilled at their craft.I would recommend Blue Haven Pools to all my family and friends.
Our pool was just completed and we love it! Cameron was a our salesman and he did a great job! Very informative and polite! We had our pool school last week and Russell did an amazing job! He thoroughly educated us on everything we needed to know in order to properly care for our pool. He was very informative and knowledgeable! He answered all questions we had and made sure to give us his contact info for any future problems/questions we have! We enjoyed learning from him!
Blue Haven was just amazing to work with!from the beginning with Justin designing our dream pool to Jorge our construction manager making sure every detail was made possible! And to the finally with Ace! Ace has been on point on coming out whenever we have any difficulties with the pool system which we are still getting to learn. Everyone at Blue Haven has been great! I’m so happy we went with them! Thank you Blue Haven!
Adrian Howard from Blue Haven pools conducted our pool school weeks ago and I failed to write a prompt review of his performance, so here it is!Being a new pool owner, I had no experience with what is required to ensure your pool operates at top notch efficiency and Adrian took the time to ensure that all of my questions were answered. His knowledge, professionalism and overall friendly demeanor made it easy to have positive two way communication and that goes along way with me. I rate his performance with 5 stars.
The most unprofessional company I have worked with. Overall my pool looks good but it was a nightmare dealing with every single person from Cameron in sales to the first superintendent that I never met, to the guy who came out for pool school. The only person I would recommend is Hector, he was the easiest to communicate with. Such a headache, poor/no communication, different stories depending on who I spoke with, sneaky with pricing, no updates, showed up to do work without telling me (luckily I was working from home most days), minimal explanation on how to use the pool (even though other reviews raved about their pool school) I had someone who told me it was their 1st pool school, didn’t even clean my pool after it was done and the pool vacuum I ordered was “back ordered.” Still haven’t rebuilt my gate over a month after completion with no updates, never got my vacuum and I called and they said they are no longer selling them but no one updated me, asked for a refund so we will see how long that takes. Its now going on 3 months of not receiving my refund for my pool vacuum with no updates from them. Im the one who has to call them repeatedly to get an update. So much more I could write but I can’t give this company any more of my energy.The worst, don’t use them, you’ll regret it.
We interviewed 5 pool companies in the San Antonio area before going with Blue Haven and Im glad we did. Justin did a fabulous job designing and making changes to our pool for us. Just remember that the designer is NOT in charge of construction. Every construction project will have its issues, but its how the contractor addresses them that counts. Jerry the field superintendent kept us in the loop at all times. He has great crews working for him and resolved every issue that came from us with no problem. Jerry knows his job very well and did an amazing job. Charles and Kelby did an outstanding job with the pool school, showing us how all the equipment worked. They were very knowledgeable and answered every question we had. I can’t stress enough that you really need to learn about all the components of your pool and know exactly how to operate them. It always good to use a pool company that has been operating for a long time. Blue Haven has been in the business since 1954, so if something goes wrong three years from now, I know where to find them.
This review is ONLY for Blue Haven’s “Pool School” in San Antonio. Russell Jones did an outstanding job introducing me to my pool equipment and the maintenance required to care for my pool. Although he speaks a bit fast he did an excellent job thoroughly explaining how all the equipment works and tips for regular maintenance. I definitely feel much more confidant moving forward. In addition, he is always a text away and quick to respond. I wish the rest of my pool installation process had been as reliable. If this was a review for any other part of the Blue Haven team, it would NOT be a 5 star...maybe a 2.
Wow! What a great experience with Blue Haven.Jerry was always in contact with us every step of the way and the guys completed the pool quicker than we expected. Great quality work, we love it and definitely recommended them!Pool School with Kelby was great! He helped us to understand how the pool functions and how to care for it properly. He was patient with our questions and told us to text him as other questions arise. Thank you for your help!
Cant for summer 2019 to enjoy our new Blue Haven Pool. We have been so happy with the build of our new pool that not only is superbly made but we designed it ourselves. Joe was GREAT to work with, he walked us through every step of the process, designed an amazing 3D model, the rendering were almost exact to what our pool looks like. He worked with us on the design and dozens of tweaks we had to make to have more comfort and room to swim while staying within our city inspection guidelines. Jerry was awesome in helping us resolve any issues that came up and did a great job with having our siding fixed to install a new smart deck over our old wooden one. He went above and beyond to make sure we were completely happy every step of the way and the construction workers were all professional and great to work with too. My favorite part was the Pool School. Their expert pool technicians (Charles and Kelby) schedule a time that is convenient for YOU to come out to your home and teach you YOUR pool. The systems are easy to maintain and keep up with but we could not have done it without their teaching/guidance. It took us a good two hours to be comfortable with doing the work ourselves but it was well worth it. I look forward to the best summer yet with our new pool. Thank you to all the amazing Blue Haven San Antonio team, Joe, Jerry, John, Charles, Kelby, Russell, Javy, Diane and everyone behind the scenes that make it happen. Would definitely recommend Blue Haven to someone in the market for a pool.
Had a good experience with Blue Haven. My contractor was Jerry. You can tell he has been around the pool industry for a while, knows his stuff. Provided good communication and offered a lot of suggestions to improve our pool. Definitely went out of his way on more than one occasion. My salesman was Joe. We didn’t make too many big changes on the pool he originally recommended and designed for us. Had good insight as well. Finally Russell has taken care of us since completion, teaching us about the pool and taking care of that last 1% which can be the hardest part to finish on a large project. He has answered multiple questions since we finished pool school. I hope I don’t have to build another pool but if I do I will use Blue Haven without hesitation.
First time pool buyers and we were happy with our pool experience. The pool turned out beautiful! Joe provided a very detailed design that gave us a good feel for what the end product was going to look like in our yard, and the price was competitive. Jerry was the project manager for our build. Prior to starting he explained the construction process and what to expect, and was very quick on getting back to us if we had any questions throughout the entire process. Pool school was great. Kelby did a good job at educating us on how the system worked and what we should look out for in terms of caring for the pool. Overall the team provided great service and I would recommend Blue Haven to friends and family.
Having our pool built was a great experience for me and my family. Starting with Mike Anthony who designed our pool to exactly what we wanted. George made sure that everything was taken care of during the construction, he was always available to answer any questions and was extremely quick in returning my phone calls, a total professional. Charles and Kelby were my pool school instructors and they did an outstanding job in making sure that I understood what I needed to do to enjoy my pool for many years to come. Overall everyone I met at Blue Haven Pools were total professionals and I will definitely recommend to anyone.
Pool school was awesome thanks to Charles! He was very knowledgeable and patiently explained every detail from basic pool functionality, automation, maintenance and preventive care. Before leaving he went the extra mile not only setting chemical balance but even vacuuming our pool to leave it in spectacular shape for our first swim that weekend!Russel the service manager was also committed to excellence and making sure we had confidence in our Hayward equipment -which was state of the art. Blue Haven service is A+
Joe Rodriguez was our salesman/pool designer. Joe did an amazing job bringing our initial pool ideas to fruition. You can definitely tell he’s passionate about what he does. The construction process from excavating all the way to plaster went smoothly. Jorge provided oversight during the construction process and always made sure the crews stayed on schedule. Overall, we’re glad we selected Blue Haven as our pool builder. Would definitely recommend them to anyone looking to build a pool.
I used this business to obtain information about pool construction and originally sought information for an outdoor kitchen too. Ed Conde was professional and responsive throughout the process with all of my questions and changes. We appreciated his work and investment of time on our pool project. We were planning a complete backyard renovation with the patio and outdoor kitchen extension and I thought Blue Haven could do both. He was upfront and told me from the beginning he was just bidding on the pool. The pricing was good but because I could not obtain a bid from another company (not as professional and upfront) for the outdoor kitchen and we wanted a total package from one company we did not use Blue Haven. That is the only reason we did not use the company. I was extremely satisfied with Ed Condes services.
Kelby was our Pool School advisor. He was great. He walked me through the maintenance aspect of maintaining a clean pool. He spent a lot of time showing me the pump and filtration system as well. He was able to answer a ton of questions I had and didn’t hesitate to show me what I needed to know. He gave me suggestions on things we will need to maintain clean and balanced water for our pool enjoyment. If you get Kelby as your advisor you’re getting a great one.
We just finished the process of building our pool and spa. Every employee we talked to was easy to work with. Justin did an amazing job designing our pool and we have received multiple complaints for it. Josh did our pool school. He answered all of our questions and was very thorough on explaining how to operator our equipment and to maintain chemicals.
Great experience all around working with Blue Haven. Jared did a fabulous job designing the pool and breaking down all of the costs. Jerry, the field superintendent, kept us in the loop at all times during the construction and quickly addressed any issues. Nick did a great job with the pool school, showing us how all the equipment worked and answering our questions. We are very happy with our new pool and highly recommend Blue Haven.
After speaking with many pool companies, Joe Rodriguez with Blue Haven seemed to be very professional and serious about helping us design our pool. He exceeded our expectations in designing and pricing of our pool and was easy to work with.Jorge was the sweetest most compassionate General Contractor. Even though his schedule was hectic he maintained his professionalism and was willing to compensate for any setbacks. He was straight up and seemed very honest.Eduardo’s company was great with the concrete and the decking company did a great job with the sun decking.Our pool guys were extremely knowledgeable and helpful. Abe made pool school seems so easy and covered way more than I expected.Overall our pool was done in a timely fashion, it was a great design and our family loves it. I’d recommend Blue Haven to friends looking to take a dive into pool ownership.
Joe Rodriguez did a great job designing our pool and took care of all the details. The price was very fair and the service was excellent. Jerry Hewitt and the guys worked extremely hard and the backyard looks amazing now. Kelbi and Russell did a phenomenal job taking time to explain how the machinery worked and how to treat the water. Haven’t had any problems. Great job all around!!!
We finished our pool school today and understand why Blue Haven Pools has been doing business for 65 years. Kelby and Charles were friendly, knowledgeable, informative and left us confident in the care and maintenance of our beautiful new pool.Watching the construction of our pool was very interesting in each phase. Superintendent Jorge Arevalo is an asset to Blue Haven Pools. How he manages so many crews of skilled people at multiple locations is amazing. I do know the crews that worked on our pool were professional and knew their jobs.Thank you Blue Haven for providing us much more than we expected. We are proud to show off our new pool and invite Jorge back for photos after we finish our landscaping.
So after just 2 years I had to update my review from 5 star to a one star. Unfortunately after the build everything went downhill. The equipment was installed was not good at all. Filter inserts were unavailable, due to COVID THEY SAID. But no one ever offered a solution to a problem. You can not run a 10000 gallon pool on same filter for 2 years!! So I had to look for solutions. X amount of time I found a guy to travel to me . He installed a sand filter. Way low maintenance and no sweat. $1200 later I got a new filter. Just this past few weeks were another 4000 dollars to switch my pump, delete pre filter clear bowl ,waste of money by the way. And re install my pool light. Which was out since October last year and no one in Pool Haven even scratched yo come out and fix it. One answer not available!! Yes they are available, you just do not care! I am sorry,not sorry. You will not last in this business for much longer if you treat your customers like this. I am not sure what happened, but I will never do business with this company again.
From start to finish Jerry always had us feeling comfortable with the process. Anytime we had questions or concerns he would address them in timely manner. I would definitely recommend him and Blue Haven to anyone, very satisfied with it all.Kelby was very informative with pool school, I’ve never had a pool before and thought it might be an overwhelming amount of info. It was a lot but he made it a simple process and now I feel confident in servicing my own pool.
Blue Haven just finished our pool and we couldnt be happier! Mike Wilson was our Sales rep and George was the project Foreman. The project proceeded with no major problems the communication was excellent and the end result was better than we had envisioned.The pool school was conducted by Russell who was very knowledgable on all of the systems and took time to explain how everything worked in patient detail. I was impressed with his deep knowledge of the operations of our pool. We sought several bids prior to choosing BH and ended up getting a better pool at a cheaper price without sacrificing quality.
The construction was great. Jerry did a fantastic job, followed through on everything that he promised. Our expectations were met and more. The pool looks fantastic, however there has been no follow up on the training for maintenance or pool school. Ive contacted them and they said I would be called back for an appointment but havent heard back. My only point of contact is Jerry, and Im still waiting for pool school. I expected a company as reputable as Blue Haven Pools to have better follow through on their service.
After shopping around we finally decided to build our pool with Blue Haven Pools. it was time to start the pool and we couldn’t have had a better project manager with Jorge, he is awesome!!! Jorge walked us thru the process and kept us informed the entire way. Anytime we had questions day or night Jorge was very responsive. Thanks Jorge for doing a Great job, being compassionate and caring about our pool!!! Charles and Kelby were also great they took the time to answer my questions and they still are in contact with me. Thanks Blue Haven Pools we love our pool!!!!
We decided to put an in-ground pool in our new home this year and did a fair amount of research and received many bids for the pool of our dreams. Pete came and proposed exactly what we were looking for. After fine tuning the contract to our budget and needs, we were on our way to completing our dream. Thank you Pete for all your suggestions and an amazing creative journey through the design and selection phases of our dream pool! Jerry contacted us and set up our initial construction appointment. He and Javier were great at explaining what was about to take place in our back yard. Jerry made a many fantastic suggestions on the fine tuning and placement of things and set up our dig day. From dig day to plaster, the team moved quick and efficient. If I had a question or saw a problem, Jerry and Javier answered and/or fixed it very quickly. I can’t say enough how great it was to have a great contractor lead for this process. Pool school began 10 days after completion and Charles and Kelby were great. They took the time to tailor their instructions to our pool ownership level. All of our questions were answered and we were ensured that Blue Haven will provide continued support as we grow into our new pool. Thank you Blue Haven for a marvelous pool buying/building experience!
This review is long overdo, but thanks to the hustle of the Christmas holiday I completely forgot to post.Jerry and his crew were fantastic. Communication and follow up are important to us and they did just that. Joshua came to our house for pool school and when he left, we felt like we were comfortable and ready to handle the pool on our own. He was thorough, patient with all of our questions, and diligent in the whole process. We are happy and can’t wait for the sun to come out so we can jump in.
Our pool is finally complete! We had a great experience with the team at Blue Haven. Joes design was absolutely beautiful and George did an amazing job executing the design. Nic came and and gave us pool school and made it not only informative but super fun! We will recommend Blue Haven to anyone wanting to build a pool.
Blue Haven Pools was definitely the right choice we made for our pool builder! They were able to build a beautiful, top quality pool for us and did it in 60 days! We couldnt have been happier with our Superintendent, Marcus!! He made everything run smoothly, and always let us know when workers were scheduled. Our Pool School man, Nic, was a great teacher too! Justin Berger was our Salesman, very nice guy. We are swimming in San Antonio :)
Kim and I are both very pleased with our Blue Haven pool. During the design phase, Justin Burger was very creative in coming up with the perfect pool design to meet our needs. In the build and construction phase, Jorge and his crew were outstanding. They communicated with us throughout the process, keeping us well informed of the jobs that would be performed each week and what we should be expecting. Charles Palmer was brilliant and full of knowledge when it came time to teach us how to operate our pool. Thank you Blue Haven for providing such a wonderful team of professionals and great product that we look forward to enjoy for years to come!
Our pool is finally complete! We had a great experience with the team at Blue Haven. Joes design was absolutely beautiful and George did an amazing job executing the design. Nic came and and gave us pool school and made it not only informative but super fun! We will recommend Blue Haven to anyone wanting to build a pool.
We had a custom pool built with Pete from Blue Haven Pools. The entire experience was painless and efficient! We have had great service after the sale as well. Highly Recommend this company and Pete!!
Russell was our Pool School instructor. He was very informative about the equipment and how to take care of our first pool. He took the time to answer any questions we asked. Very knowledgeable about chemicals and impressed that he does continuing education on pool chemicals.Joe was our Foreman as well and couldn’t ask for a more responsive one at that. He always stopped by to checked on the progress of the pool. He was on top of it all the way thru. Very friendly and got the job done. BlueHaven made one of Our Bucket list checked off. Thank you!
Went through pool school with Joshua. He was great! He gave me the 3 Ps! Prompt, professional and polite. Explained everything TWICE :-) Did an awesome job with getting things cleaned up and started for me and was a pleasure to work with. Made sure before he left that I was confident about my equipment and my way ahead as a new pool owner. THANKS JOSHUA!
We spoke to 3 different pool companies and through that process Blue Haven emerged as the clear choice for us. They were accommodating and up front with every aspect of the process. We had to redesign our pool after the layout and they happily met with us on short notice to keep the project on schedule. We also added a waterfall and changed the depth profile just before excavation and they were happy to accommodate our changes. Once construction started our project manager, Jorge Arevalo, kept us informed every step of the way. He easily completed our pool within 60 days of excavation as guaranteed. We are thrilled with the final result and look forward to enjoying our pool for years to come.
There aren’t enough good things to say about Blue Haven Pools! The process was so easy and surprisingly fast. We first met with the designer, Joe Rodriguez, who designed us a beautiful custom pool that fit our backyard perfectly, He listened to all of our wants to the smallest details which included items like a colorful bubbler on our Baja shelf to umbrella holders to provides us with shade in this Texas heat as well as a fountain that added a beautiful water feature that sealed the deal. He showed us 3D renderings that really brought our ideas to life and made it all so more of a reality, even adjusting some small features. We also were able to pick out the tile and plaster that added our own unique touch. Once we were one hundred percent satisfied with the design, we moved on to the financial step which was also a smooth & quick process.As soon as the documents were signed to proceed the process of installing our pool began. We then met our project manager Jorge Arevalo. He set the layout of our pool and the excavation team came out to dig our pool. Of course, that meant a huge excavator in our backyard, they moved seamlessly even with our tool-shed out there. They were very careful, and no damage was done. They were able to get our pool dug out within three days! Once done the steel and pluming team came to install all the rebar and piping/pluming that our pool needed. Blue Haven follows proper permits and inspection to ensure the pool is constructed correctly, after the inspection was good to go, the concrete team came to shape our pool which really brought our vision to life with the added tile that we picked out and flagstone to shape the pool! Unfortunately, the Covid-19 pandemic brought our project to a very brief halt, this was no fault to Blue Haven Pools, nor our project manager at all. Once the teams were able to come back they completed our decking, that involved resurfacing our patio, and adding all the decking around the pool. They also sent out the plaster team which was the final step in finishing our pool. Jorge explained each process and communicated the steps that were being done at all times, he was available and answered all the questions we had during the entire process. We could not be more grateful for his kindness and help.We can not stress enough how impressed we are with each team that came out and how they exuberated kindness, professionalism and cleanliness. Even with the brief halt the team completed our pool before the contracted time frame we signed for. Each week they came out they worked diligently to complete that days work that resulted in an absolutely magnificent pool. We highly recommend Blue Haven Pools to anyone. We are so very please with our piece of paradise in our own backyard. If you are considering a pool go with Blue Haven, they will not disappoint and soon you could be enjoying your very own pool!We cannot thank yall enough Joe, Jorge and all the teams who came to create our paradise, we appreciate all your hard work that each of you contributed and we are 100 percent satisfied with everything!Thank youThe Resendiz Family
We love our pool!Blue Haven was great from start to finish.they helped us design the pool to our liking based on the limitations of our back yard and the constrains we had to work with. the final result looks exactly the way they designed it.Once the work started we had Jerry Hewitt as our project supervisor.Jerry was great to work with. he explained what was going to happen in each phase, made sure it was done right and made sure we were happy with the results of each step.Jerry promptly took care of issues when we raised them and kept communicating with us a few times a week and sometimes a few times a day and stayed on top of everything.Blue Haven told us it will take about 60 days to complete our pool and it would have actually taken less if we didnt hold them back as i was out of town for a few weeks. this is mainly because Jerry ran this project in a very efficient way.i would definitely recommend Blue Haven as a pool builder and specifically Jerry Hewitt as a supervisor.Great job guys.
We interviewed 4 different pool companies before choosing Blue Haven. Justin Berger was a pleasure to work with and answered all of our questions. Most importantly, he did not try to sell us anything we didn’t need, even when we asked him how we might spend more on the pool. Jerry, our job supervisor, was always professional in answering our questions and keeping the project on time (as best as he could while competing with the weather).Finally, Charlie and Kelby were right on time for pool school. They did a great job getting us set up. Even when they left, if I had questions, I simply texted them and they gave me the answers I needed.All of this and Blue Haven had one of the most competitive bids and in some, they were significantly less expensive.Great Job to the Blue Haven team!!
We could not be more pleased with our new pool from Blue Haven. From our Salesman Pete, the Superintendents Javier and Jerry, to “pool school” with Charles and Kelby, we were provided with excellent and friendly service by the entire team at Blue Haven. They were highly responsive to any issue that we raised and promptly returned all calls and texts. If you are looking for a reliable company that will build a great pool and provide an excellent customer experience, I strongly recommend Blue Haven.
I want to let everyone know that Joe Rodriguez is the man to see if you want a design that meets all of your needs. He is absolutely amazing and is a pleasure to work with. From start to finish, he communicated with us and answered any questions or concerns we had. Blue Haven is lucky to have an excellent employee who believes in their mission and one that knows the value of good customer service. From my family to you Joe, thank you for being a genuine, kind and straight up good guy.
We love our new pool!!! Blue Haven was by far the best pool builder and Im glad we choose them! Joe our sales person was great! He was very informative, patient and gave many suggestions on making our oasis! He was always available and returned our calls promptly. Even on the many changes we made he was very patient through it all. Jorge our forman was also great! He was also very patient and available for all the questions we had through the whole construction. He even gave us suggestions on upgrades that hes ran across is his 30+ years experience in the business. Charles was great as well! He did our pool school at the end of it all and was extremely thorough and patient with all the questions we had. He walked us through the whole cleaning system, chemical balancing and the OmniLogic to control via mobile device. Everyone was great from start to finish and I would highly recommend Blue Haven to everyone that wants to build a pool! You cant go wrong and they offer the best service and warranty. We checked with the other two big names in the area and Blue Haven beat them by far from price, options, service and warranty! Thank you Blue Haven!!!
Blue Haven provided an excellent design we feel in love with. We are new to pool ownership and maintenance. So, once the pool was completed we called in to schedule the pool school which was very helpful. Kelby & Charles came out and did an excellent job thoroughly explaining how all the equipment works and tips for regular maintenance. Highly recommend them!
Blue Haven Pools has true professionals as employees. The team is knowledgeable and experienced. The site survey was thorough and the 3D digital design was incredible. I was briefed on each stage of the process and I had the opportunity to add features throughout the entire process. Jorge was an excellent super intendant and Martin really knows how to educate a novice to maintain a pool. Martin does a great job during the pool school portion. My wife and I are incredibly happy with our pool. Call them if you want the best pool on the market.
Russell was our pool school advisor and he left us with a wealth of knowledge on pool care and chemical testing. He was early, prepared, extremely professional and very knowledgeable on the matter at hand. He represented blue haven pools in an amazing way. As a tip to Blue Haven as a company, as a whole, they should use Russell to teach ALL blue haven employees what “good” customer service looks like. Couldn’t be more satisfied.
I have never had this terrible of an experience working with a company before, especially on this size project. I would not recommend Blue Haven to anyone. The service throughout or pool build has been a nightmare. The project manager and his assistant were basically nonexistent except for when they wanted to collect the next payment. There was no oversight of our build as no communication. We never knew when work would be done or if someone would be showing up. When we would inquire on status we’d be told people were coming, only for no one to show up. There were issues with the construction that would have gone unresolved had we not been overseeing and checking the work and letting the project manager know when things were wrong. Just to name a few, tiles were installed cracked, they cut an edge in our flagstone and were about to put in a concrete patio when we had paid for a full flagstone patio, work was left incomplete until we would have to inform the project manager multiple times it still had not been completed. We signed our contract in mid May and are still trying to have a major issue with the plaster dealt with. Blue Haven mislabeled the plumbing to the pump and had the incorrect filter running during a crucial step in the process. The plaster looks awful, they are taking no accountability for their error, and now they are trying to say we should have signed a waiver that the plaster can become discolored. None of this was disclosed to us when we signed our contract and no waiver was given to us or signed by us. Our salesperson even told us verbally and in a text message that the more expensive plaster was more a “status” thing than anything else when we inquired about it. After finally getting the name of the Operations Manager, he assured us they would have someone come out to look at it to see “IF” it could be fixed! We’ve now sat home on two different days waiting around for someone to show up, but no one shows and no one calls. Just continuing the incredibly terrible service and communication we have had to deal with throughout this project. I would give 0 stars if that was an option.
My husband and I finally decided to build a pool in our backyard. After carefully reviewing builders we went with Blue Haven. We were extremely grateful to get Jorge as our Project Manager. He was so helpful and patient answering all our questions and walking us through in detail with what to expect during the building of our pool. He went above and beyond and my family will treasure his kindness always. Our pool is amazing because of him and his crew!
Charles and Kelby came by yesterday to provide my wife and I how to take care of our new pool. They did a fantastic job of showing us how everything worked on our pool. They were very professional and answered all our questions in detail. Its been pleasure working with the entire Blue Haven Pools team to make our dream come true. Everyone involved was professional and attentive to any questions, requests, or concerns we had. We highly recommend this team to anyone wanting a pool.
This is my dtrs account. This is Cindy Espinoza and Jerry and his team did an awesome job on my pool. Then, after pool construction was complete, Kelby provided an excellent pool school. Both these men were extremely knowledgeable. They were very customer centric and address any questions I had. I would highly recommend Blue Haven. Thank!!
Pete H was great! We enjoyed working with him to plan our pool design. Awesome - we love it, and would recommend Pete to anyone with interest in a pool for their home!Jerry H was the best since peanut butter! We love our pool - great job, great experience! We look forward to years of enjoyment with our new Blue Haven Pool!Abe V schooled us with our Pool School meeting, did a great job, answered questions, and helped keep everything simple!Awesome Job Blue Haven Team!
Ed,Changed our mind toward Blue Haven Pools. His attention to detail during the design process was excellent. He added our patio plants, tv, solar panels, etc. Its like he understands, other than your home a pool most likely will be the second largest financial purchase a family may make. From his design we were able to fully grasp how the pool would look in our yard. In short...We were impressed by his thoughtfulness in and during the design process. ~Team Byrd
Blue Haven did an amazing job! I would highly recommend them to anyone looking to invest in a new pool. Kelby was fantastic during the final portion of the project. He answered every question we had and was extremely knowledgeable!!
Blue Haven was very professional and explain the process all the trough to finish. Carlos the supervisor answered my phone calls are called back the same day. Very pleased with the end result
From start to finish, excellent company to work with! Our salesman, Eddie, helped us create a beautiful pool design. Jerry kept the project moving along quickly. And finished up with Charles and Kelby, who opened our pool and did an excellent job teaching us how to operate everything and answered all of our questions. Great overall experience and we absolutely love our new pool!!
Blas has gone above and beyond to help us on our pool journey. We are almost done with our pool and deck project. Up until this point, the workmanship has been amazing. You can always expect some hiccups with any company, but the most important thing is how they respond. Blue haven and especially Blas have really been great. We had a family party planned and they have done everything to get us complete before then. Blas went above and beyond even coming over on his day off to speed the process along. I’ll post pictures when everything is complete.We love everything so far!
Having our pool built it is a great learning experience for me & my family. Our sales representative was Joe who captured our attention & focus above all the other pool reps with his brilliant knowledge, people skills, patience and professionalism; he was always there to aid, assist & answer any questions for us. Our contractor was Jerry, you can tell he has been around the pool industry for a while, he knows his stuff. A former hoorah Marine, bilingual & multiple tasked Superintedant and offered a lot of suggestions to improve our pool. Definitely went out of his way on many occasion. Shaun is one of the Team players/leaders, I got the opportunity to meet him on the job; I explain to him what I needed done on a couple occasions & it was done .... awesome, thank you, Shaun ! The subcontractors also put a lots of attention, detail & love into their work & craft. Charles, Kelby & Russell were all professional and easy to talk to, they were very helpful; they took the time to tailor their instructions to our pool ownership level. All of our questions were answered and we were ensured that Blue Haven will provide continuous support as we grow into our new pool. Thank you Blue Haven, we will definitely recommend to anyone.
What can i say. This entire experience has been wonderful and magical. Jorge was our project manager. He was absolutely FABULOUS. If I could rate Jorge from a 1 to 10... Id give him beyond 10!!! He was so knowledgeable and kind and totally beyond great. A blessing!!! He kept us informed with every step of the process. He is a true professional and I can honestly say I do not have one complaint what so ever. Jorge was amazing. Before we went with Blue Haven Pools we interviewed 3 other companies and got estimates. We decided on Blue Haven Pools. We made the right choice. Ed Condie was wonderful to work with designing our pool and Jorge took it from there. If anyone is looking to have a pool put in, I would say look no further, Blue Haven is top notch...AMAZING FROM START TO FINISH. Everyone and all contractors involved were professional, respectful and all around fabulous to work with. My special thank you to Jorge for making this whole experience exciting, happy and just absolutely wonderful. Blue Haven Pools is very blessed to have such a great man representing this company. Jorge, I can not thank you enough for all your kindness. I will recommend Blue Haven Pools to anyone considering a built-in pool. Thank you Jorge for such a wonderful experience. God bless you, and everyone involved.Sincerely.
As with any large home improvement project that you will have to live with as long as you own your house, we had many questions and concerns regarding how our finished Blue Haven pool would turn out. Jerry (our project manager) was able to address our concerns and assured us that the project would not be completed until we were completely satisfied. Jerry was very attentive, easy to contact, and quick to respond to any questions that arose during the process. Now that the pool is complete, we are extremely pleased with the final product and would definitely refer Blue Haven Pools to a friend! In short, Jerry H is the best since peanut butter!
Great Job Blue Haven of San Antonio, Texas!Beautiful pool, Blue Haven. I had an excellent sales person in Justin who was competitive with my other bids and backed up his claims of more quality equipment, decking, accessories, and water area for the same price of other companies. Justin was great at helping me to stay close to my budget and still have a beautiful design and adequate size pool.Jesse was my superintendent and he was responsive, professional, patient and great to work with. Once the crew started the process rolled along smoothly and according to the well defined plan Blue Haven gives you. Our pool is beautiful and the filtration system they put in uses an amazingly low amount of chlorine and is gentle to our hair and skin.This is the second pool I have built in a home so my expectations for quality were very high and Blue Haven met them for the price of our pool. I have recommended this group and sent photos to many friends about to put in pools in our area.The process from the first dig to swimming was right at seven weeks and well within the time frame promised, even with two project scope changes on my part.
Being completely new to pool ownership and maintenance, I felt ill-prepared for managing our homes pool. I contacted Blue Haven, the original pool builder, for their pool school walk-through. Charles came out and did an excellent job thoroughly explaining how all the equipment works and tips for regular maintenance. I definitely feel much more confident moving forward.
This review is specifically for Blue Haven’s “Pool School” in San Antonio. Nic and Kelby did an outstanding job introducing me to my pool equipment and the maintenance required to care for my pool. They truly care about the customer and are positive ambassadors for Blue Haven. I highly recommend them for anyone looking to get things explained right the first time.
Review for pool school with Russell Jones.I’m thankful that Blue Haven Pools offers pool school to all their customers. Russell did a great job explaining and showing me how to maintain the pool. He covered every piece of the pool equipment and answered whatever questions I had. I definitely feel more confident about being able to maintain the pool. Thanks again Russell.
Jerry and his team are top notch! Our pool construction was so smooth. Every crew that came out was professional and did an amazing job!! Highly recommend Blue Haven Pools! Nic made Pool School a breeze! We were ready for our first night swim in our new pool! Thanks Blue Haven Pools!
I want to thank the after build team of Blue Haven. Russell & Pool Tech Nick for their professional service and performance. Also big thanks to Johnny I believe he is the projects manager on pool builds. He has worked hard on resolving all of our issues and working to meet all of our expectations with great professionalism and and care. Once we have everything in sink I will post my final review. Thanks again to the post build team, Thanks from the Reynolds family.
Our pool was built by Blue Haven pools and we cant wait for the summer. We completed pool school recently with Kelby. Kelby did a great job explaining how to understand and maintain our pool. He went over the equipment and its functions and he answered all our questions. Thank you Kelby and Blue Haven!
Mike Wilson was my sales person - did a great job working with me to design my pool...but as we all know, it is the pool foreman that really gets the job done. Marcus was OUTSTANDING! He kept me in the communication loop, made suggestions to me about my pool and yard and was on top of things. Jerry also kept me in the loop and helped bring my project to completion. Cannot say enough good things about Marcus - if he is assigned to your project - you WILL NOT BE disappointed!
Working with the folks at Blue Haven Pools was an awesome experience as first time customers. Our sales professional Jared was great to work with, our project manager Jorge was awesome. He was always moving the process forward and making sure we were always involved. Pool school was educational, Martin did a great job! Cant wait for Summer, from very satisfied customers!
Pool was built quickly, price was fair. Communication with Blue Haven is Very Poor. As soon as we wrote the check the communication came to a complete stop. For example we have not had our inspection done by the city and our pool has been built for 8months now. If we do not call weekly they will not call us. We had problems with the pool and they quickly wanted to charge us before coming out to take a look. We have no idea what our warranty is. It was her provided in writing. Our pool school was 30min and poor. We had another guy come out after we demanded it and it was much better of course after many calls on our end. I wish I could pull this pool up out of the ground and return everything. I would pay more for a company with better customer service. We have been very dissatisfied and have referred others to not use Blue Haven.
Nic and Kelby came out yesterday to get us up to speed on how to take care of our pool. They were friendly, professional and extremely knowledgeable regarding the entire workings of a pool, and were able to answer all of our questions in a manner we could understand. They even went above and beyond in correcting some issues that werent within their responsibility.Kudos also go out to Marcus, who took over as our superintendent halfway through the construction process. If you are building a pool with Blue Haven, you definitely want to request him to ensure a smooth process... he is fantastic!
Blue Haven Pools is a truly reputable company with wonderful and driven workers who will work endlessly with you until you as a customer are more than satisfied with their job. The quality put into their pools as well as their maintenance/assistance is remarkable. Our salesman and crew leader that worked with us, Jorge, sets an excellent example for his crew as well as the entire company. Very hardworking and very well craftsmanship. As a buyer, you will not be disappointed.
While our pool is not 100% finished, it is coming together beautifully. Covid 19 has definitely had its impacts on timing and scheduling along the way and still today as we look to have the final items completed soon hopefully. Ed Conde was a huge help bringing my design to life and getting us what we really wanted and has always been very responsive for any of our questions or needs!George and his crew worked very hard to make sure all.of the details were done right and were meticulous about them ensuring it was what we asked for!Kelby was awesome in getting the pool started up and in the knowledge he shared in pool school. He took time to answer our questions and put us at ease with the process and continued maintenance we have ahead of us. he was prompt and very responsive when I called him after pool school was completed with additional questions.
Never in a million years did I think I would have a pool in my back yard!!! But as my kids have gotten older my husband and I decided it would be a very wise investment. After researching 6 other different companies we went with blue haven!!! I must say we are definitely impressed with this company! Jerry HEWITT has been there to answer my questions at anytime! His service has been FANTASTIC!!! The pool was finished much soon than Expected! They were clean, consistent, and polite! Abe is very patient and extremely thorough with explaining about all the chemicals and cleaning and the things we need! (Pool school) he came over early, even with his very busy schedule, so the pool would be ready for my daughter’s 8th birthday party!!! the gentleman that did the concrete work, Jose, was very professional and also VERY helpful! He went above and beyond to give me exactly what I wanted. Thank you so much Blue Haven for everything! We will highly recommend you!Shannon and Frank Goodman
My wife and I have been waited quit some time for our pool, due to ACC stubbornness. As soon as we were approved, we contacted Justin and got the pool underway. The build was quick and start-up easy. The start-up team of Charles and Kelby were very knowledgeable and helped me to understand how to operate the pool. I will be recommending Blue Haven Pools to anyone and everyone wanting a pool.
We had a GREAT EXPERIENCE from start to finish having Blue Haven Pools build our pool. We actually interviewed 7 other pool builders in the area, and Blue Haven Pools was the only one who met and exceeded our expectations. Our sales person Justin, was exceptional in listening to all of our needs in designing of the pool, and delivered ALL the features and more. Jorge our superintendent was involved in every step of the way to make sure our pool was built according to our plans, and completed on schedule. I would recommend Blue Haven to my friends and family!
Our experience with Blue Haven Pool has been outstanding! From the design stage to construction, everything has gone like clockwork. Ryan Smith, our salesperson, did a fantastic job coming up with a fantastic design for us. Our construction superintendent, Jesse, is a real pleasure to work with! He made sure that we were always up to date on when things would happen and what was coming next.The pool and decking is beautiful. We definitely made the right choice in choosing Blue Haven Pools.
Mr.Kelby came to my home and conducted pool school. He was punctual , very informative, knowledgeable and very patient with all my questions. He spent a lot of time showing me the pump and how filtration system functions as well .He stated if later down the road I had any other questions, just call Blue Haven service department and they would give him the message. Mr. Kelby is a definite asset to this company. He appears to really like his job and talking to his customers.
The process of building a pool at Blue Haven, it started with Justin Burger, who was extremely accessible and knowledgeable regarding the equipment and the layout of the pool that would fit in out backyard. Anyone who is going to build a pool should ask for Justin to design their pool. We had met with several other builders. We chose Blue Haven because of Justin.After we had our design the service only got better. We were assigned Jerry Hewitt as our super. Jerry was amazing he worked around my crazy work schedule to get the layout . Once Jerry came to the house they immediately began digging the pool. Jerry ensured that someone was always working on the project. If a day was missed for weather, Jerry always called and informed us of when they would be back. If we didn’t like something on the design Jerry was quick to fix it and make it right. Jerry always kept us informed of the progress of the pool and what was coming up next in the process. Jerry always answered text messages even on a Saturday. Jerry made building a pool very easy and stress free. When you build your pool with Blue Haven asked for Justin and Jerry. Extremely satisfied with the process.
Our pool turned out beautiful! We are happy we chose Blue Haven. We had a great experience with our pool designerJared! He was patient and always willing to answer our questions. He understood the vision we had for our pool. During our building process Jorge worked very hard. From the men digging the pool to the paster guys they were all hard works. Charles has been helpful with pool school and answering our questions.
Nic and Kelby came out today to teach us, how to take care of our pool and use the equipment. They were friendly, professional and extremely knowledgeable and were able to answer all of my questions in a manner I could understand. They even went above and beyond in correcting some issues that werent within their responsibility.Kudos also go out to Marcus, who took over as our superintendent halfway through the construction process. We had many delays and issues and Markus went above and beyond for us, kept me updated, and got things done. If you are building a pool with Blue Haven, you definitely want to request him as your superintendent if you can...he is fantastic!!
Jerry Hewlett was a great Super for our pool build. Always keeping us in the loop and promptly addressing any issues. Thanks Jerry for ensuring that our pool was designed/built properly. Without your expertise to help guide us, we would not be near as happy with the pool.Pool school was great with Nic. Highly knowledgeable and very patient with our questions. Never felt rushed and made sure we were comfortable before he left. Thanks Nic!
We are so happy with our new pool, Joe Rodriguez did an awesome job designing our pool and the Blue Haven team delivered.Thanks to all for their hard work and commitment.Sincerely,Bob and Chris Grine
My field superintendent Jorge Arevalo was exceptional. Blue Haven picked a highly qualified, and sincere individual with decades of knowledge to assist us. He was there for us from beginning to the end. If we had any concerns or issues, he addressed it immediately. I would recommend this company. In particular, I would recommend Jorge to oversee your project.
This review is for three separate areas of Blue Haven pools. First, Jared was our Sales and pool designer. Very patient and wonderful to work with. He provided us varies pool designs and styles to fit our budget. Even during construction and post fill, he was able to assist through the some situations which all were resolved. Second, Jerry was our Project Manager. He was the one with boots-on-ground/on site during the pool build. Could have not ask for a better person see things things through from ground breaking to final fill. He kept me posted throughout and called/texted when milestones were made. He even sent pictures. He made things happen. Had some bumps along way but he was the one who ensured it was resolved. Thanks Jerry! Third and last, Blue Haven’s “Pool School”. Janet who scheduled and Nic who came out. Nic did an outstanding job introducing me to my pool equipment and the maintenance required to care for my pool. Nic and the service team mentioned they are available to assist anytime. They truly care about the customer. All the people I have mentioned are positive ambassadors for Blue Haven and recommend them for anyone looking to to build a new pool. Cannot wait to enjoy our new pool this summer!
We binged on Pool Kings all last fall and winter. We then put together our dream pool and let Blue Haven and 2 other leading pool builders in town bid on it. Blue Haven listened the best to what we wanted during bidding and through out the entire process. They also made it better and delivered our dream pool. From J Rod in sales/design, Jerry managing construction, Javier the amazing rock mason, and Charlie the finisher, these guys are hands-down the best in town. Oh yea, the owner is a great guy as well and will actually talk with you!
We had our pool constructed by Blue Haven Pools and they did a wonderful outstanding job. The quality of the work was excellent and unwavering. My wife and I are very pleased with our new Blue Haven pool, the construction supervisor George, is a great guy, any changes that we needed done, George did an excellent job in making them happen. Are pool construction experience was great!
If I could give Blue Haven two reviews I would. There are two sides to this company. On one hand you have the workers; people who dig, pour concrete, stain decking and give pool school. I would give them five stars! Our pool is beautiful and all the people who actually work are very good at their trade.On the other hand you have the blue haven managers and sales they get 1 star. They made the experience with Blue Haven terrible. If I owned this company I would not have these folks dealing with my customers. The site construction manager did a good job and was fairly timely with his responses, but I believe he has too many customer job sites and should not be involved with payment collection. He has no tact or understanding of customer needs.I suspect that if it wasnt for the 100$ bribe of chlorine tablets to give them a five star rating they would be receiving a lot of 1 stars. If you are reading reviews, note that most of the reviews are praising the workers, Charles at pool school was amazing! The concrete guys were too! What you wont find is anything good about the Blue Haven staff.Buyer beware!! As i was told in a phone conversation, they have dozens of customers and do hundreds of pools, he didnt care about 1 customer being unhappy. Then he hung up on me because I said they were treating me like A-holes.Lastly, in my experience it seemed like the owner (unless they used his name in vain) cared about his customers, but the staff only cares about the sale and getting paid. Im sure, because I wrote this review, that Blue Haven will make my life hell if I ever need anything warranty wise. But my integrity is worth more than 100$ worth of chlorine tablets.
Blue Haven built our pool in 2006 and we have been extremely happy with the pool. 12 years later we needed to resurface the pool. In April we called Blue Haven. Alford was our contact person. He was never on time or just did not show up and rarely called to let us know. Upon completion of the job they forgot to clean and re-grout the hot tub tile. When I emailed Alford to inform him, I was told I was mistaken and it was because they couldnt get it completely clean which was stated as a possibility in the contract. He was very condescending. Either way, if they actually re-grouted the tile then it was a lousy job, but I KNOW they did not touch the hot tub tile. The grout is exactly the same as before. I am sure he didnt even inspect the work. My husband never noticed it until I got home from work. I told my husband to call and tell them to come out and complete the job, but my husband stated he was so disgusted with Alford that he did not want to deal with him anymore.Several months later we needed to replace the heater. We called Blue Haven again and once again they were a no show. (different person this time) My husband called and canceled the heater and called a new company. We now have a new pool maintenance company.The company is not what it used to be. They need a lesson in customer service. I will never recommend Blue Haven Pools again!
Excellent product and service. We shopped several companies and glad we selected Blue Haven. Joe was our salesman and was very knowledgeable. His layout fit our space perfectly and we had no surprise charges.George was the construction supervisor. He was always available and didn’t makes us feel stupid when we asked a ton of questions. The project went smoothly. Communication was excellent.I highly recommend Blue Haven for your San Antonio pool project.
At first I was hesitant to sign the contract with Blue Haven Pools. After reviewing 4 pool builder proposals, Blue Haven provided the most value hands down! As you might expect, the famous saying of you get what you pay for kept ringing on my ear while deciding which builder to move forward with. Well, after speaking with our salesperson Pete Herrera, and sharing with him our fears of a lesser quality product he was so re-assuring, knowledgeable and transparent that we decided to pull the trigger and sign the contract. Keep in mind that the other well known pool builders had planted the seed of Blue Haven is a cheap builder which caused our obvious worries.Well... Our experience and the quality of work has been AMAZING from day 1! I am extremely picky and meticulous when it comes to supervising contractor work in my house... I took pictures of every stage of the build and honestly, the craftsmanship was on point on every stage... I do not know what could the other EXPENSIVE guys had done differently to out work Blue Haven... Unless if they served me cocktails while I watched them build it, I honestly see not justification to pay 10k over Blue Havens cost to the other guys :/ Keep in mind that what matters when building a pool is what YOU DONT SEE, what lies beneath the concrete.... Well, the rebar work inside the concrete was so thorough and tight that I feel confident I will have no problems with cracking. This is quality work!From contract signing with Pete, and project management with George, to pool school with Abe, every stage was catered to us.... Did I mention it was completed 2 weeks ahead of schedule? Yes it was!
Very satisfied with my pool. From the design with JRod that I loved to the end with pool school with Kelby which was great on educating me on how to keep my pool looking & operating perfectly. Janet is great to answer any questions & her kindness is greatly appreciated. Thank you guys for making this a pleasurable experience
Joshua from Blue Haven SA came today and did an excellent job teaching us how to take care of our new pool. How to balance the water, our equipment, cleaning .... everything. He was very knowledgeable and friendly. Thank you Joshua!!
We are very pleased with how our pool building project went with Blue Haven Pools in San Antonio. The pool is absolutely beautiful and very well built!Timing: The project was finished within the time frame estimated.Project Management: George was fantastic to work with. He always answered his phone or got back very quickly. He kept us in the loop during the whole process and made is as pleasant as it could possibly be. Thanks George!Sales Consultation: Pete Herrera did a great job. He came out to the house and we explained what we were looking at doing for a pool. He came up with a beautiful design exactly how we envisioned it to be. Thanks Pete!Pool School: Abraham was great about showing us how all the new equipment works with the pool. We have had pools before, but the equipment is a little different than previous house. Abraham was a real pleasure to work with. Thanks Abraham!Price: Pools are very expensive. I thought in comparison to the other estimates, Blue Haven provided a good value for what we wanted. For the cost we were able to build a large deep pool with a spa and the equipment for the most part is the latest and greatest.Overall, we would recommend using Blue Haven for someones next pool project. Thank you Blue Haven!
Dan was great. He came out for pool school and again several days later for questions I had regarding balancing the chemicals. He offered to do it again until I am comfortable! He’s patient and very helpful! Thank you!!!Jerry H was great through the whole build. He was on site during each process and answered back in a timely manner to answer questions we had.Peter H was a great salesman. He was always quick to respond, answer initial questions and drew up plans for the pool we wanted.We were very happy with the whole team and all their contractors. There was always someone working on the pool, they were fast & professional! We couldn’t be happier with the results!
We were 100% clueless on how to start the process of building a pool. Our Sales/designer Peter listen to what we wanted and in two days presented us with a 3D version of our pool lay out. Peter assigned a pool contractor (Jerry) to our account to establish a single point of contact. He was amazing. He handled the crew and our emotions. He was professional and calm even after we received 15 inches of rain in one month.. From napkin sketches to final product we were treated like we were part of the project. Thank you for a positive experience...JD-
Our Blue Haven experience was amazing!!! Our salesman was Justin Burger and he was great to work with. His knowledge is impeccable. Jorge was amazing!. He is such a personable guy and a hard worker. Abraham was great too! Very helpful with his knowledge of pool school. You just cant beat Blue Havens price. They literally build you a back yard oasis. We LOVE our pool and so do our neighbors. In fact several of them are also planning to put a Blue Haven pool in their back yard.
George at Blue Haven is the person that knows about pools! He is professional and wants you to be informed in knowing whats going on in building your pool! He listens and is always trying to make building youre pool a fantastic experience, and giving you great results! He keeps in touch and gives you updates! George is the person you want when you are having a pool put in! He is very easy to work with and he gets the crews in and makes a beautiful pool!Thank you George!Debbie Powell
What a great experience building our pool with blue haven. Justin was great salesman, Jorge did a great job coordinating the whole process. Charles and Kelby were awesome with their pool school. They answered every question and made sure I knew I could call or text anytime something comes up and Im not sure what to do! Thanks Blue haven!
Jerry and Justin did a wonderful job designing and building our new pool.Justin collaborated with us to design a pool that works with our small backyard and elevated house foundation, while meeting our goals and budget. Jerry and his team skillfully constructed the pool with minimum disruption to our property and within the timeline promised. Jerry kept us informed of the process from start to finish and was very responsive to our questions. When construction was complete, Kelby and Charles gave us a thorough walk thru of all the systems and made sure we knew how to operate and maintain the pool - they were excellent.We are very happy with the final results and highly recommend Blue Haven.
Had a very good experience with Blue Haven. Pool is ready for the summer and exceeded our expectations. Special thanks to Nic our pool school teacher who was very patient and made us feel comfortable with pool maintenance. Our salesmen Anthony came through every step of the way and answered every email usually within an hour.
3 years later. The quality of the equipment and customer service leaves something to be desired. The chlorinator and uv light both went bad after the first year as well as the seal on the filter housing. The proprietary filters bands wore out with simple routine maintenance. Customer service is just terrible. The reps are rude and seen to do everything they can not to perform service during the warranty period. Same thing after the warranty is out too. Given the price and issues we have had to overcome, the pool was not worth the head ache. 2 stars simply because the initial interaction prior to paying for the pool. Once the pool was done they checked out too.Original:Got an awesome pool! Justin B. came up with a design that we absolutely loved. Abe quickly wrapped things up by getting the chemicals balanced and giving us a thorough pool school. Both were very responsive and made sure all our needs were satisfied. Great service, great pool and all in about 6 weeks from start to finish.
After getting estimates and designs from several pool builders in the area, which all seemed to provide the same materials and pools size, I went with Blue Haven because Pete H. went over all the different types of pools/pump options with me, determined my needs and helped me come to a decision. The price was the second factor and Blue Haven was lower or at same level as the other builders. The process was relatively smooth. A few bumps in the road, but Pete H. and Jerry H. handled issues seamlessly. If you have issues with a pool build, and something will surely come up, you want these guys on your team to work through them. The end result was better than what I expected. Very Happy with working with Blue Haven. Update, Charles lead pool school the week after and walked me through all the maintenance routines. Charles is very patient and knowledgeable, answering all our questions. Thanks Charles.
Blue Haven was choice of pool builders. This statement comes easy as we have had 3 pools constructed by Blue Haven. Joe Daly Sales Representative made pool selections exciting from designing our pool to selecting the color of the pools interior, tile, grout, etc. Jorge, Site Superintendent, monitored constructed from the beginning of construction to the completion of the pool. Inquiries made to Jorge were received and answered in a professional manner.Thank you Blue Haven, once again we are very satisfied.The Fritz family 😎
Was greatly impressed and satisfied with my pool designer Jumpin Joe Rodriguez went to him and he honestly gave me the attention to detail on the pool design that would fit my yard but more importantly the style of pool we wanted. We tried several other pool companies for design and Joe represented blue haven in the highest their designs were nowhere near his.Thanks to a friend of mine for steering me towards blue haven and Joe for taking it over the top we are very very happy with our pool and we will highly recommend Blue haven to our friends and family Also had pool school with Charles and Kelby and they were very patient and thorough on what I had to do to keep my pool I n ultimate condition to enjoy for years to come and offered at anytime if I had questions to don’t hesitate to call that they would be readily available to help in anyway overall was a great learning experience and I am a very satisfied customer
Jerry and team at Blue Haven were amazing! From the beginning stages with 3D design all through construction. The sales team was prompt and responsive and helped communicate everything with our HOA. Jerry our contractor was always available for questions and concerns and so helpful and knowledgeable when we had a few snags and design changes because of city permit restrictions. Their crews were very nice, respectful and talented in what they do and they created a beautiful finished product that our family will be able to enjoy for many years to come. Thank you so much Jerry! Even with all of the rain delays and hiccups you were always so reassuring and calming in the process. We would recommend Blue Haven to anyone who wants to put in a pool.
My Family and I had interviews with 5 of the top pool builders in San Antonio, but none of them provided the the outstanding personal experience from day one as Blue Haven did. Alot of the other builders provided a good slide show telling us what they built at Fiesta Texas or other places around San Antonio, but Blue Haven took the time to listen to what my family and I wanted and built the pool our dreams in our back yard. Our salesman was Justin Burger and I have to say this guy is the Michael Angelo of swimming pool designs, his designs surpass all the other builders by far. It was like building a home all over again and any issue that came up our field supervisor Jorge was there to correct it. It was amazing seeing our pool built from start to finish with the great on going customer service that was provided from Justin and Jorge. Even after our pool was complete the great service continued from Nick in there service department from any questions we had to coming out and doing our pool school at our residence when our pool was completed. Blue Haven Pools went above and beyond on their construction process, craftsmanship and over all service. My family and I will definitely recommend Blue Haven Pools to anyone looking to build a pool!!!!
Kelby and Nic were fantastic with our pool. Explained everything and went back over a few that we had problems understanding the first time. Super knowledgeable and friendly. Great face of Blue Haven.What can we say about Jorge. Took care of everything for us and made sure subs were there when they were supposed to be. Cant say enough. Jorge was always available if we had any issues. By far the best experience because of good hard work.
Had a great experience with Blue Haven Pools !! Friendly staff was always there to answer any questions and concerns. George went above and beyond with his performance and kept me informed on the what steps were next in the pool building process. If my wife or I had a question or concern George was quick to respond and made sure we were happy customers !!Update on review: It has been three months since my pool was complete. Two days ago I received an unexpected phone call from my sales person Jared. I was busy at the time but could not take his phone call. In Jareds message he wanted to again thank us as a customer and also see if we had any concerns or questions. This is yet another example of the wonderful experience we had, and continue to have, with Blue Haven Pools. Three months after completion Jared continues to go above and beyond !!
From the beginning of the design process, working with Joe Rodriguez was a great experience. Joe was very knowledgeable, patient and professional. He was always quick to answer a call or email if I had questions or changes to be made. It was a great start to the whole process.I just finished up pool school with Charles and I almost feel like a professional pool caretaker. There’s a lot to learn being it’s my first pool. But Charles spent the time to answer my questions and go over the info as many times as needed. Now he returns calls and texts if I have questions. Very professional and friendly.I worked with Abe on the service side and he has been great. I made an adjustment to my equipment but didn’t put it back together correctly which could have caused a huge issue had the pump turned on without fixing it. Abe actually answered the phone at 9:00 pm and walked me through the issue. Saved me time and money. Very pleased.Five stars all the way.Fast forward a year.....I love my pool and would recommend BH to anyone and have several times already. Last week Nic and Kelby came out to address an issue I was having. They fixed it quickly and gave me a refresher course on how to keep the pool looking great. I’ve made a few adjustments and my pool has never looked better and it cut my maintenance time down to nothing. I can’t thank Nic and Kelby enough for what they did.Again VERY PLEASED5 stars all the way.
I have a Blue Haven pool built in 2005. We have structural issues with it that should have been covered under warranty, according to Blue Haven, but since I didnt transfer the warranty within 30 days of moving, I have to pay for major repairs.Called Blue Haven for a quote to have the pool fixed. Nice guy came out and said hed get back to me. Never did. Three phone calls later I still cant get my quote or a call back.
My husband and I have moved a lot because his job requires it at times. We both like to have a pool in our backyard, and we have had a few pools built! Blue Haven has been a real pleasure to work with. From conception to finish we have encountered the most professional people to work with, they aimed to please us. I have to say that this was the most painless build we have ever done and their work was excellent! Thanks Blue Haven for my new beautiful pool!Shelia Taylor
My husband and I quoted with about a dozen different pool companies and they are all priced very similarly... the construction varies a bit, but it’s mostly the same in quality... we went with Blue Haven for one reason... Ed Conde!!!... he gave us design ideas for an affordable budget to a luxury budget... he never showed frustration with all our questions and redesigns... he made this entire experience fun and we are so blessed to have met him. If you are looking for a good quality pool with a fun and understanding salesperson... I implore you to go to Blue Haven and ask for Ed... he is awesome sauce!!!
We enjoyed the whole experience from start to finish. Justin was our salesman. He designed an excellent free form pool that blended nicely with our backyard. Jorge was our field supervisor. He was always available by phone and answered all our questions. Our pool was finished sooner than we expected. The entire Blue Haven crew worked above and beyond our expectations. We have already recommended Blue Haven to our friends. Nick from the service section was also helpful in the startup process. Great job by Blue Haven!!!
Any construction at your house can be stressful, but having a Jorge as the field superintendent made the it a lot less stressful. He was very responsive to our phone calls and texts when we had questions or issues that arose. He kept us updated and the job organized. Javier was also helpful in these areas.Abraham was very informative and patient when instructing us in the operation of our pool. He genuinely wanted to make sure we understood everything he was explaining.We would like to thank the Blue Haven team for bringing our pool vision to reality. (Jared, Berger, Jorge and Abraham)
75% of our building experience was extremely sub par... the right hand didn’t know what the left hand was doing. The only reason I’m giving 4 stars to this review is because a few of the people that helped us a long the way. Mike did an outstanding job on the pool design and pointed us in the right direction during that process. Our superintendent unfortunately gave us plenty of broken promises and was lacking in keeping us informed in the build process. Which was extremely frustrating! Luckily Marcus (a new superintendent) came in at the end and helped push us to the finish line. When the pool was complete we had some issues with the equipment, but thanks to Russell he personally came out to our residence and made sure everything was working as intended. In conclusion, I highly doubt I would choose blue haven again, but a huge shout out to the people that made this experience as pleasant as they could.
The Blue Haven crew is very professional; our pool is gorgeous and well built. Our pool school team (Charles & Kelby) was fantastic. This is our second Blue Haven pool and we couldnt be happier.-TJ & Nicole FlowersVintage Oaks
We contacted quite a few pool companies to get bids. Several never called us back. We were referred to Blue Haven from a friend, and they came out when they said they would. We discovered that we had an issue with a utility easement, and they helped us to get in touch with the proper people to remedy it. Peter in the sales department was awesome, and really helped in the design phase. Once construction began, our superintendent Jerry showed up, when we said he would. He answered all of our many questions. He stayed in contact with both of us and set proper expectations with us as to what would happen and when. Every crew that stepped foot on our property were polite and courteous, and left the job site as clean as possible. We are very impressed with the finished product to say the least. We have referred other people in the neighborhood already :)
Our pool was just completed, we dearly love it. Cant wait to enjoy it. Our team was awesome, Joe R. designed our pool & hit the nail right on the head. Jerry H was amazing, was always here checking on the progress, very busy man but exceptional. Everything Jerry told us was going to happen, actually happened, communication was top notch. Javier is another great guy, he would fill in for Jerry & was also top notch. The only bad experience we had was when the guy came to start our pump, 1st time pool owner for an inground pool so I asked a couple questions for my knowledge, plus I didnt want to mess up our pool. He talked down to me & belittled me, made me feel as if I were an idiot. I am not an expert yet therefore I felt what I was asking was legit. As far as the rest of Blue Haven, I tip my hat!!! Thank you so much for our beautiful pool. The Rodriguez Family
We had Mr. Ace come out to perform our initial start up and also came back to do our pool school. He was extremely helpful, knowledgeable and answered any questions I had being a new pool owner. I appreciate his professionalism and patience...highly recommend him!
Neighbor BewareIf your neighbor is building a Blue Haven Pool, they will bring a form to you and ask you to sign it to give Blue Haven Pools permission to access your property. This piece of paper does nothing to protect you, the neighbor, and does not legally require your neighbor to put your yard back the way it was before construction. I suggest taking pictures of your entire yard before construction starts and drawing up and notarizing something (between you & your neighbor) that will protect you more from a legal standpoint. My neighbor decided he was going to put grass back where he wanted to and left a large part of my yard just dirt, after his pool was done.
My family and I put a Blue Haven Pool in about three years ago. It was the best thing we have ever done for our little ones. Our family is big on playing outside. The problem is June-August its simply too hot. Blue Haven Pools gave us the flexability to be able to be outside all summer long. Even if the kids can only get in for a short time, having a pool in the backyard means it is not a production to get ready to go swimming.As first time pool owners, all of our questions were answered with patience and clarity throught the process. Each phase was completed in a timely manner and the next would begin shortly thereafter.Recently we had a few minor maintenance issues. We called Blue Haven Pools for help. The problems were fixed quickly and efficiently by their service team. That commitment to customer service years after their contract with us was over is what prompted me to write a review of their company. I have recommended Blue Haven Pools to several of my friends who have had great experiences with them as well. I will continue to recommend them in the future. If your thinking about a pool I highly recommend you talk to the folks at Blue Haven Pools!
Had a wonderful experience working with Blue Haven Pools! Joe Rodriguez was a great sales rep and designer. Was in the process of working with a different pool company at 1st, but the sales rep really upset us, so found Joe 😊. They finished ahead of schedule and guarantee a 60 working day completion. I highly recommend this company
Kelby MacGruder did an awesome job at pool school and getting us started with our Polaris. Simon did excellent stonework around the pool. Blas and his excavation team were clean and efficient. Juan Garcia and his team did a fantastic job on the decking, and the plaster and gunite teams were quick and efficient. Our concrete person, Jose Crispin, and his team did a super job and made sure drainage was in place. The whole family is enjoying our pool.
We have never owned a pool before and was afraid that maintenance and understanding the equipment would be overwhelming. Martin with Blue Haven is the BEST with pool school and customer service. I have called and texted him with questions and he has always been quick and polite. While in the area he also took time out to stop by to check on us and explained other things that was just as helpful. A BIG THANK you to Martin. He is truly an asset to Blue Haven Pools San Antonio.
After 8 different pool bids, we chose Blue Haven to take on our project. Beginning with the sales process and drawing the concept with Joe Rodriguez, to the construction lead by Jerry Hewitt, and finally the pool school and equipment maintenance lead by Martin, we could have not asked for a better crew. Every change we had along the way was taken into consideration and incorporated. Jerry ensured that everything was done right including re ordering tile that didnt look exactly as we had hoped and re paining decking after some unexpected rain. Martin came out on many occasions to help us operated our system and make sure all of the equipment was running smoothly. Overall, we are very happy with the final outcome!
When I decided to build a pool at my new house I called Blue Haven because they did such a great job with our other pool. Jorge was there again to coordinate every step of the way and he did a great job helping me make design changes and fix anything that wasnt to my liking. Everything was done on time and I couldnt be happier with the end product. Thanks Blue Haven for another great pool!
My family and I have been wanting/researching pool companies in San Antonio since 2016, we were very nervous about leaping into pool ownership and listened to several friends and neighbors who went with other companies in town. In our thoroughness, we had a total of 3 different companies come out, provide us a design and quote. We were most impressed with Joe Rodriguez for several reasons. Joe is a professional, well-seasoned in the pool industry, after the first five minutes of meeting him it felt like we were doing business with a friend of the family. Joe provided us guidance and recommendations on what he thought would look good with the space we were dealing with. He has a very good eye for design. He was able to take our wants/desires and most importantly BUDGET into consideration as he began to draft up our design/layout. Joe was never pushy/rude or condescending of the other pool companies or of the fact that we were getting outside/other quotes, in fact he believed so strongly in his product that he welcomed it, whereas one of the other companies taunted us for wasting our time. Once we signed the contract, I was eager for the process to move quickly as I wanted to maximize my three boys summer 2018 swim opportunity. Jerry H. was our project manager and he stayed on top of our key issues and concerns. I was impressed with the number of pool projects (also contracted by Blue Haven) simultaneously occurring in my neighborhood and know that these guys have this process down to a science, everyday youll come home to more and more progress. The contractors that came through our backyard were professional and willing to explain their specific roles as their time permitted. I felt that the tile/stone/pavers guys were absolutely exceptional as they too had a keen eye for aesthetics and made recommendations along the way that more than enhanced our final pool/spa paradise. I give the crews that came out under the guidance and direction of Jerry H. top block/hats off kudos. Thanks guys! My three boys, my husband (who had his doubts about the whole thing) and everyone else who has dipped their toes in our pool have nothing but congratulatory, awe-inspiring comments when they see the transformation that has taken place in our backyard. Everyday that I come home from a grueling 9-5 is now made better as I immediately escape to my own personal paradise. Hounding my kids to remove themselves from the electronic-grasp of the tv/video game/cell phones is no longer a problem. We are easily spending 6-8 hours in our backyard every weekend, firing up the grill, playing volleyball in the pool or lounging in our spa. I love my Blue Haven pool and the peace of mind I have knowing the team that put it together is top notch and ready to continue to assist me through ownership! If you are considering them as your pool builder DO NOT HESITATE! My only regret is that we didnt do this two years ago.
Justin was our sales person. He was very personable and professional. His design ideas were right on point with what we were looking for.Russell did our pool school. He too was very personable and professional and took the time to answer our questions. He is extremely knowledgeable on pool chemistry and equipment.
Hey Jay, I just wanted to take a minute and send you and email letting you know how great and experience it was working with you and the Blue Haven crew. Tina and I are so very pleased with the quality of work and how amazing are back yard turned out. We will recommend Blue Haven and you to anyone looking for a pool. Also your suggestion for the out door kitchen contractors was excellent, there work was also of the highest quality. Again Blue Haven Pools was a great choice for are overall outdoor oasis. Thank You Lionel And Tina Douin.
DO NOT BELIEVE THE BBB A+ rating, They pay to get that!!!This was my second Blue Haven Pool, the first on I had built in 1999. That pool was awesome.UNFORTUNATELY, my second Blue Haven pool was a nightmare. The quality is horrible, the crews are all subs that do not speak English. My superintendent was the worst and did not stay on top of things. Basically all he did was come by to pick up checks. My salesman, Justin Berger promised the moon and then disappeared after the contract was signed. He would not return calls.My pool has several issues that were never corrected and due to poor quality are getting worse. The coping is cracking and the decking has several cracks and this is only after nine months.My skimmers were set in crooked and can never be fixed. I even asked before the pool was gunited if they would be straightened and I was told yes...... never happened!I was sold a certain style of waterfall by Justin Berger but when it came to construction the people told me that that style could not be built because they did not have that kind of flat rocks only round boulders. Did I mention they used the wrong color coping rock..... they did offer to redo it but it would set us back 3 weeks in construction. They started the pool in March and finished in August so we did not want to wait and miss the whole summer.AVOID BLUE HAVEN...... Run away as quick as you can, they offer a low price but it is not worth the headaches and poor quality. I later found out that my first pool was built when the Dad owned the company. Now the son owns it and will avoid customers at all costs.Wish I would have paid more for a quality pool from someone else.The owner knows who I am. I even sent him a letter with all my information. Like I said he avoids customers at all cost. My second pool was built near Seguin and my first pool in San Antonio. Justin denies knowing who I am because he refused to talk to me after the pool papers were signed.My waterfall still looks horrible, nothing like the picture the said they could do and the coping is cracking at the water line.
My wife and I worked with Jorge A (our project manager). He explained everything along the way. We raised many questions and concerns and he was able to address each of them. Jorge is a valuable asset to their organization. He contacted me the other day (after the project had been completed for a couple of weeks) just to see how things were going with the pool. Thats great service! I was impressed with Blue Haven Pools & Spas.
UPDATE: Dont give Blue Haven an update until at least a couple weeks after your pool is complete. Ive never been so disappointed in a company. For the 8 weeks of build time, Id rate them a 5 star. The three months that have followed, Im down to a ONE STAR, only because zero isnt an option.They show you their best in the 8 weeks of pool building - and starting week 9, you are nothing to them.Be warned: if you have any expectations for finishing final details, customer service after the last step in your pool build, or any kind of warranty (even for ONE MONTH) after your pool is finished, DO NOT CHOOSE BLUE HAVEN. From the week after our pool completed, we were missing a skimmer lid, and our electrical breaker to the pool kept flipping a few times a week. It took TWO MONTHS to get a skimmer lid. In the meantime, trying to keep kids from falling in the hole was hard and only semi-successful. It has been THREE MONTHS of contacting Blue Haven about the electrical breaker. It has STILL NOT BEEN FIXED.My original rating was glowing - but all my good experiences have been completely diminished on the amount of times weve had to call, escalate, and complain to get them to FINISH THEIR JOB.Original - glowing report so I could get the free chlorine tabs!!*********************************************************************Im a full time IT professional, mom and wife who has little time to waste. I had heard horror stories about building a pool and began this project thinking this is not going to be fun, but the end result will be well worth it.To my surprise, building a pool with Blue Haven was a wonderful experience. Our project manager, Jerry H was amazing. He kept us informed, answered all our questions (even the REALLY dumb ones), provided great recommendations, and exceeded my pool building expectations!If youd like to experience the best thing since peanut butter, build a Blue Haven Pool and ask for Jerry!
Blue Haven was great. Pete my salesman was awesome and helped me pick out colors and it all came together very nice. Jerry was awesome. Always on top of things. He got everything handled that I needed. Last but not least Kelby from service went above and beyond for me. I can’t thank him enough. I highly recommend Blue Haven Pools.
I was not happy with Jerry our supervisor. I am still waiting for my waterfall to be completed and the vaccum hose that was not included in the box that i was given. My husband works off shore 21 on and 21 off. I would call and text when husband was worki g but never a response, but when my husband was home things got done. I thought a supervisor was to oversee the project but i only saw him a few tine. I met his assistant Nick more but only to collect checks. Our pool is great except for the waterfall. Russell was great at pool school give him 5 stars
Blue Haven really gets 4.5 stars!THE GOOD (5-star):1. Price was very competitive.2. Mike, the sales person, was very helpful in designing the pool. With his guidance we made significant changes to what we had originally envisioned and they turned out great.3. Faster than expected. They started digging on March 3 and the pool was filled by April 21. And they lost a week because we had to go out of town, plus they had some folks out due to the pandemic which cost a few days.4. The excavation was spot-on. They had to make a few adjustments mid-way as the shape of the bottom wasnt quite what we wanted, but those were quickly and accurately done. Blas is an artist with the backhoe. They were also very helpful moving removed earth to places in the landscape where I needed it.5. Workers were always on time. Were nearly an hour away from the home office, so thats saying something.6. Nic gave us an outstanding pool school. He was thorough and really helped both my wife and I understand what we need to do. He shared a lot of ideas beyond the basics and ongoing maintenance. Plus, hes readily available for follow-up.THE NOT QUITE SO GOOD (4-star):1. Doing good plaster is an art. The plasterers who worked one end did a really nice job; fairly evenly colored and only a few small splotchy areas. Those working the other end left visible boot prints in several places and lots of color variations. Nic gave us some ideas on how we might be able to lessen the boot prints, but otherwise, were stuck until its time to replaster.2. It would help if Blue Haven had more good pictures of pool water colors with the various pebble finishes. Big enough to actually see. Mike got close to the water color we wanted, but not quite as blue as the picture we showed him. Close enough that we are happy, though. We didnt push to go see different pools to see colors in the real world. Mea culpa. We strongly suggest doing that to other customers.3. This last one may actually be a good thing. We only saw Jerry, the superintendent, one time (that we know of) after he laid out the pool (during the gunite phase). It may be that he didnt feel a need to come out to supervise because his crews are well-trained and he has a lot of confidence in their work. They are good (other than the plaster problem) so I almost hesitate to mention this. He was always responsive to texts and phone calls, so I could have easily put this in the GOOD section.SIDE NOTE. During construction, I found out that three friends have pools all built by Blue Haven. I didnt know they had pools so hadnt asked. All three are happy campers, so that was very comforting to find out.
Ace came out to perform pool initial start up. He was extremely helpful and knowledgeable. I appreciate his professionalism. Blue Haven pools is a great company and I highly recommend his service.
Love our new pool, and our salesman Joe and our foreman Jorge were awesome to work with! They truly go the extra mile for their customers. Great price, great design, great quality, great communication, great people...we had a great experience! So happy we chose Blue Haven!
My wife and I were looking to put a pool in at our house, we met with several pool contractors to discuss what we particularly wanted in our pool, after sitting down with the last contractor which was Blue Haven, we meet with their designer {Joe Daly} and seeing the design he provided on what we wanted, there was no question on who we were going to go with as Joe designed our perfect pool. the construction team was awesome under Georges directions, George gave me a time when the pool would be complete and some how he accomplished it on that date even though the weather was not in his favor. The start up gentlemens name was Martin in which he went through the whole procedure with me on the chemicals, pumps, filter, cleaning ect and did an excellent job of explaining and showing me how to do it all. I dont normally write reviews but in this case I can say that Blue Haven did an exceptional job and I would recommend them to all my family and friends. Great Job Blue Haven-.
Building process went. Josh performed my pool school and made it very easy for me to understand. Comprehensive overview that taught this pool beginner what he needed to know to get started. Thank you Josh!!
If you are black, do not bother. This company does not want your business.February 2018. I contacted Blue Havens pool for renovation of my pool. Wade Alford showed up the same day. We discussed plans and pricing. He sent me a renovation plan.I emailed him back the next day requesting a second meeting in his office with my husband so we can review the plans, and choose plaster and tile. I did not hear back from him. A week later I called Blue Haven pools, a secretary answered and said she would contact Wade. I received a call back from Wade the following day, very rude and unprofessional. He basically said: why are you bothering me? I am In a conference in Florida and I am very busy. He did state I should email him my request for a meeting.The following week I emailed Wade on Thursday, requesting a meeting on Friday. I stated if it is not a good time, could he suggest an alternative time. Wade responded in an email confirming meeting on Friday and 1:00pm and gave me their office address.Well, my husband and I showed up to the meeting, and Wade was not there. Instead he was on the phone talking about how he thought the meeting was next Friday. I had his email in front of me and reminded him of what he wrote.In short: racism = denial of services, even when you have the money to buy it. Never mind the $15000 I was ready to give this company for my pool renovation. My black skin meant this company did not see me as a customer, did not acknowledge my presence.
Everyone from Blue Haven has been awesome! Fixed anything that we identified or that they identified themselves. Charles and Kelby did an awesome job educating me on how to take care of our new pool! Thank you for all of the hard work! We love our pool!
Pool school with Charles was great! He arrived on time and explained everything we needed to know about the pool. He took the time to review anything we still had questions over and made sure we were comfortable before he left. He was very knowledgeable on all aspects of pool maintenance! Thanks so much Charles we really appreciate it!!!
From getting full attention and detail fromJoe D. our sales and pool designer to Jerry H. our project manager of the actual build we could not be any happier. Jerry Hs attention to detail and then communication with us about the Next Step was extremely helpful and comforting. Having a pool built can be stressful for the home owner but Jerry H. made this experience a very pleasant endeavor! If youre thinking about a pool project this would be my choice for you! BTW, this is our 3rd pool build so its not our First Rodeo. Thumbs up. Give them a serious look.
Blue Haven Pools built our pool this past winter. They were quick and very responsive to any questions or issues that came up. This is the second pool they’ve built for us and we’d use them again.
Jorge and his crews did an amazing job!! Delivered one month ahead of schedule!! Michael our salesman was amazing!!! I highly recommend this team and we love our Blue Haven Pool!!!
Awesome experience with Blue Haven. Javier (project lead) did a great job coordinating the pool build/keeping us informed and Charles & Kelby provided outstanding instruction on how to use the pool equipment. Looking forward to springtime to get wet. Thanks Blue Haven.
Jorge Arevalo with Blue Haven Pools built our pool and the wife and I are very happy with the work he provided. Jorge and his crew were professional and polite throughout the process.I would recommend Jorge and Blue Haven for anyone wanting to get a pool for their home.
Shout out to Joe, Jerry, Blas, Russell and crew. We love our pool, but more importantly the team that made this all possible. Blue Haven pools are the best and the hands that made this possible are truly amazing. Thank you! Shop with confidence and go with Blue Haven.
After talking with a neighbor and hearing how pleased they were with their experience, we decided to contract Blue Haven for our pool. The designer was easy to work with and effortlessly transformed our thoughts into a CAD design. George Arevalo, the project manager, was responsive, honest about timelines, and fixed our smallest concerns.
Blue Haven Pools provided us our dream Staycation backyard! Justin Burger was our salesman and had excellent service and suggestions. The price for our staycation was more than reasonable compared to the other pool companies we received bids from. Our neighbors were so impressed that each they had got their pools built with Blue Haven! Cant go wrong with Blue Haven as they have the resources, locality, availability and price to provide a wonderful pool.
Pool school advisor Russell Jones was very information alot to take in but the man knows his equipment his presentation was done professionally and demonstrations helpful. He also very down to earth friendly person who goes beyond to help. He was excellent He also is a phone text or call away if needed that what we like any issues he makes himself AVAILABLE. THANK YOU THE PENA FAMILY GRATEFUL DOING A GOOD JOB RUSSELL JONES
The whole Blue Haven team was great to work with. A very knowledgeable team. Blas, Nick, & Russell were amazing and answered all my questions & dealt with all my concerns. Russell thank you for all your help, I am able to take care of our pool on my own, extremely knowledgeable and professional. THANK YOU ALL, WE ABSOLUTELY LOVE OUR POOL.
I made a request for service to our pool pump and the response time was very quick! Kelby came by and provided a friendly smile with solution to our problem with ease. Thank you for being easy to work with and our family is loving our Blue Haven Pool.
If you are reading these reviews you may be researching a pool builder and I was in your shoes a few months ago. We chose Blue Haven Pools not only because Joe was a friendly and knowledgable sales representative but because he truly took what we described and turned it into a beautiful presentation. I cant believe what Joe drew for us is the exact image of what we had in mind and exactly how it looked in his drawings and designs!The construction went very smoothly. From day one our construction Manager, Jerry, was on top of things. He communicated perfectly and when he said something was going to happen, guess what, it happened. You could say Jerry might very well be the best thing since Peanut Butter, maybe even Nutella.Thank you Blue Haven, my family is very appreciative of our backyard resort and we could not thank you more!
Very smooth experience. they were very considerate of my questions and responding to them. not pushy sales people and were good at making my requested deadline to get the pool ready. I would definitely recommend them to anyone. They definitely dont push any additional features you really dont need and very informative on their products. George was contractor and consistently stayed on top of the project.
These guys are absolutely the finest people to work with. They have gone over and above to give us a pool and deck that will be enjoyed for a lifetime. They finished in record time and have been there whenever I need them for anything. Justins design turned out beautiful and fits the yard like a glove. Jorge, well fantastic to work with. I will recommend Blue Haven Pools if anyone asks.
Abe, our Blue Haven Pool Service Specialist has been servicing our pool for the last 2 years. On ALL of his visits, he is always professional, knowledgable and demonstrates outstanding skill sets about preventive maintenance referencing in-ground pools. We are blessed to have him service us throughout the year!
George and the costruction crew are amazing. They built a beautiful pool and were good to their word. They were top notch.The sales crew has a bit of amnesia though.
We absolutely love our new Blue Haven Pool.Justin and his team did an outstanding job from start to finish.Would highly recommend Blue Haven to anyone considering a pool.We have paradise in our back yard!!!Price, quality, and follow up were excellent!!
Total reviews rating 4.5
199 Reviews for Blue Haven Pools & Spas 2023:
Review №1
2022-01-04Readers --- Our Pool is still unfinished - Carlos contacted us today and delayed work again. We have asked for help over and over again. Blue Haven continues to Cancel their appointments to make corrections.I agreed to enter the contract based on the plans and Blue Haven’s assurances that their employees would perform all work. Everyone that Actually Performed Work on the Pool has been a contract employee. With no Supervision.When you compare the actual pool to the plans, it is clear that the pool is too high out of the ground. This creates drainage issues. And trip hazards. Since I am going to be responsible for the other concrete work around the pool, this is going to cost me more money than I anticipated. Higher concrete areas around the pool. In the very beginning prior to any work being done when the frames were put up I told Sales Rep. Mike Wilson that the pool was going to be too high, but he did not address this issue. Or Blue Haven did not address this issue. It has to be corrected!Further, the pool is deeper than shown in the plans. The Pool is 5 ft deep where it is supposed to be 4 ft deep. We have specific reasons for the depth of the pool, and having the pool too deep makes it unusable for us. The fact that Kelly is 4.11 makes most of the pool over her head. This was addressed with Carlos. The top stair is 12 inches, which is not acceptable. If the pool was the correct depth at 3 ft at the stairs the steps could all be 9 to 10 inches and the last step would be 6 to 9 inches onto the floor of the pool. We have been over this many times with Carlos. He said Blue Haven would charge us for another step. I am not paying Blue Haven for any additional steps. We should not need an additional step if the Pool was correct. Sidestepping the issue that the pool is not built per the plan specifications. This is Blue Havens fault, not ours.As for workmanship, Blue Haven has failed in many ways. The entrance at the bottom of the stairs was originally too deep, so to correct this, the workers added Gunite at an angle up to the stairs. It is not flat at the stairs, but there is a steep angle that when plastered you could easily slip on. The workers also did not use any type of bonding agent or rebar to adhere the new gunite to the cured gunite. We have been told by an engineer that it will turn loose after a period of time. I also questioned the gunite crew and Carlos just before they added the gunite if they were going to add rebar to hold the gunite. Blue Haven is going to be responsible if that gunite chips or turns loose in the future.The corners are not squared off, Kelly specifically asks Carlos who was going to take care of this. We were told the Gunite guys would do it. The gunite crew said the Plaster guys. This was typical of the run-arounds we would get. Here is another example. The frame was leaning on the W.O.W. This could have easily been corrected by anyone who does framing.
Review №2
2022-05-02Loving our Blue Haven Pool!!After meeting with 4 different pool companies, we decided to go with Blue Haven. This was the best decision we made! The pool build process was very smooth from the beginning with Mike (our sales rep/pool designer) & into the final days with Jorge (superintendent) and Mike (project mgr). Jorge and his crew were amazing to work with! This was such a great experience - they were always professional & courteous and the quality of work with attention to detail was impressive & much appreciated. Jorge and his crew not only informed us of what work was getting done that day but also what to expect as next steps throughout the process. I sincerely appreciate Jorge for always responding to our calls & questions without making us feel like he was inconvenienced & for ALWAYS showing up when he says he is. Again - this was an amazing experience & our family looks forward to many years of fun in our Blue Haven pool! Huge thank you to Jorge for everything including keeping our build on track.
Review №3
2022-01-09After getting quotes from 4 different pool companies, I decided to go with Blue Haven Pools and it was by far the best decision Ive made. The customer service is impeccable and it was a very smooth process from beginning to end. My superintendent Carlos is amazing at his job. His attention to detail and his friendly personality is a huge asset to Blue Haven. Carlos was always willing to answer my calls or text whenever I had concerning or random questions. It speaks volumes when the worker have only nice things to say about the superintendent that they work for. I hope this review reaches the right person because the the hard working employees (Carlos) never get recognized for making the company look good. I have already referred 2 other neighbors to go with Blue Haven for their pools. Thank you Blue Haven and Carlos for making my dream pool come to life. Blessings.
Review №4
2022-01-14I consulted 4 different pool companies over a 1.5 year period before deciding to go with Blue Haven. I chose them because I had references from neighbors that used them and had a good experience. I liked their design the best, the pricing was in the middle of the 4 companies and they were able to do the job within the timeline I wanted. Most other companies were 9-12 months out before they could even start. As with any construction project you have to make sure that the plan communicates what you are wanting and get that corrected in the beginning. Carlos, the superintendent was great through the entire process. Very communicative and answered my questions thoroughly. He delivered the project very close to on time which I was happy with considering all the labor/supply issues going on. We did have an issue with an inlet that needed to be fixed after construction was complete but Blue Haven took care of it.
Review №5
2022-01-12The process of design and contacting was easy and we were able to make some last minute changes before construction began. Carlos Macías was our project manager and he was great to work with. He went above and beyond the call of duty to make sure we were happy. We had some frustrating times with sub contractors not always showing up when they were supposed to and the quality/workmanship of the concrete on our deck did not meet our expectations. We appreciated how hard Carlos worked to make sure the final product was a beautiful pool we can be proud of and enjoy for years to come.Mayra and James H.
Review №6
2021-12-10We have been so pleased with Blue Haven Pools which has just completed our new pool! Our salesman, Joe Rodriguez, along with Jerry and Ricky have been exceptional in their expertise, recommendations, knowledge, and responsiveness. Every crew and every phase of the process has been the most pleasant experience. They definitely are all hard working and experts at what they do! Can’t wait to actually get in it and enjoy! Thank you to everyone who was a part of doing our beautiful pool! We sincerely appreciate all your hard work! Gary and Debbie, Roberts, Fredericksburg
Review №7
2022-02-17Joe designed our pool, and Carlos was our job superintendent. Joe’s design for our pool turned out fantastic. Carlos was there every step of the way for my family and I. He would let us know when different phases of the pool build we’re going to happen, so our two boys could see the progress first hand. Carlos was also super considerate with his foresight, so we were prepared for the different stages of the pool build, and we could in turn let our neighbors know as a common courtesy. Carlos took the time to go over all of my and my wife’s questions and concerns and never rushed us or made us feel like an inconvenience, which is a rarity. Carlos’s work crews were always super professional, punctual, and respectful of both our property but also my neighbors. It is exceedingly difficult to find people as diligent and caring to a customers concerns, but Carlos is definitely one of the good guys!
Review №8
2022-03-28Every aspect of dealing with Blue Haven was frustrating and unprofessional. We had them install a pool and spa at our home. They built the spa differently than the original design we approved and made us feel bad about wanting it corrected after the fact. There were multiple departments that did not coordinate with each other, even though we had a project manager, it was our job to track down the right person to answer any questions or get help along the way. The equipment used was subpar, we had three different pool professionals tells us the heater was much too small for our project and Blue Haven refused to help in any way after they received our final payment. We ended up putting an additional $8,000 into our pool equipment to purchase and install the correct heater for our system. All the while, Blue Haven was of zero help. I have never left a review (good or bad) for any company, but felt the need to warn anyone considering using this company.
Review №9
2021-11-27The design and customization of our pool was a smooth process. However, we were promised multiple times that the project would be completed on time, if not earlier. We were promised this by the designer as well as the construction manager. There were many weeks that no one would show and any time we called for status, if we even received a response (the construction manager often sent us to voicemail or ignored our texts and the salesman didnt answer our calls at all after the contract was signed) we were told that the build was on a schedule and that we may not have someone out every day but we would be done by the contract date if not sooner, every time we reached out this was the response.The contract date. The contract date is fluid. There was no exact date provided. The contract indicates that the project would be completed in 80 business days not including holidays or weekends and rain would add 5 days. There was an abundance of rain this summer. However, there were several weeks of no rain throughout the build where no one would show. The lack of communication is the reason I give a poor rating in professionalism. Any time you have a contract communication is vital. If they would have stayed in contact with us we would have been more understanding or at least aware of the hold-ups. When the pool was finally completed the construction manager admitted that our pool along with two others had been forgotten and they were now scrambling to get them done. We are close to three months after completion and we are still waiting for a filter that was said to be on back order. I have called the office a few times and once was even told that our filter was ordered. That was a month ago.We love the completed project and we are thankful that there havent been any issues. However, when they came to teach us the equipment we were told not to mess with the box and we didnt need to know the ins and outs of it because everything we needed to know is in the app. There have been a couple of occasions where there was an update in the equipment or issues due to power outage and we dont know how to get the equipment going again. Each piece of equipment has its own manual; we have about 10 manuals and when the box gives an error message it doesnt provide you with the name of the manual you should reference. Additionally, most of the manuals tell you how to install the equipment and there isnt one tailored to our complete system. The service department is closed on the weekends and even if you leave a message they do not call you back the first business day.It appears that once you sign the contract it is no longer their priority to keep in touch with you. The design and finished product actually deserves a five star rating. I just feel that with the amount of money we spent on this project we deserve to be better informed. The overall experience with the lack of communication and lack of follow-up warrants the two stars.
Review №10
2022-06-23I had the best experience you can possibly have with Blue Haven. Definitely 5 out of 5 stars! My supervisor Blas did an exceptional job. He was on top of the building process of our pool from start to finish. He was very accessible, informative and was an absolute pleasure to work with. He made sure to keep me updated and informed throughout the whole process. He took great measures to answer any and all the questions that we had in a very prompt manner. Because of Blas we have recommended Blue Haven to all of our friends and family members. Blas is a tremendous asset to Blue Haven !