Active military discounts
Yes
Budget Car Rental in San Antonio
Categories
Location on the map
San Antonio, Bexar County, Texas, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 210-805-1628
Site: https://www.budget.com/en/locati...
Site: https://www.budget.com/en/locati...
Opening hours
- Monday:7:30AM–12AM
- Tuesday:7:30AM–12AM
- Wednesday:7:30AM–12AM
- Thursday:7:30AM–12AM
- Friday:7:30AM–12AM
- Saturday:7:30AM–11PM
- Sunday:7:30AM–12AM
Budget Car Rental in other cities:
Comments (199)
Staff was great, not enough of them. Waited 45 minutes on April 13th about 11 am. Then the rental interior was absolutely filthy. I mean seat stains front and back. I was embarrassed to even have someone ride with me. Im talking nasty.
Over an hour wait for Avis, Budget and Payless. Everywhere else had sufficient employees.
Had an emergency come up and had to change plans. Budget determines the best way to help was to more than double the cost of the rental. While they did make the change, it felt wrong. Will go with Enterprise next time.
They were late by an hour at pickup scheduled for 8 didnt get it till 9 its not there problem. But when Im 40 min late to drop off because of a wreck on the interstate that caused an hour back up I get charged 140 bucks. Terrible business practices. Do not use!
The reps move as quickly as possible to serve all customers. First, I requested a sedan to rent. Instead, I received the wrong vehicle being an SUV. Second, it reeked the smell of cigarettes and the ashes are noticeable all around the seats, floors, consoles. They need to keep the vehicle cleaned, vacuumed and sanitized. Who ever is in charge needs to be on the up n’ up on it for their customers. Overall the service is average, but I had absolutely no time to go back and bicker about it. I was on a schedule for a meeting.
LONG SLOW LINE. If you are on a tight schedule, do not rent from Avis or Budget (they have a combined service counter with just one person. We rented a car on the Saturday before Easter, so there should have been two clerks. They were the only rental counter with a line so we were able to watch other people come and go while we waited. The clerk wasnt the problem, he did a good job, they were just understaffed.
Had a reservation with online pre-registration. Absolute bedlam, at least 20 people in a line that barely moved and, as looked like based on the number of unhappy people, no cars. Ended up renting from a different company for even more money, but at least they had cars. Never again.
Maybe 10 customers with reservations ahead of us in line. 1.5 hour long wait. Only 2 people working the desk. I stood in line almost as long as the flight to get there took.Windshield had cracks that were close to spreading throughout entire windshield.
Edit: someone finally got back to me so I’m increasing my rating. Just be aware that this location is not like other Budget locations since they seem to be an independent franchise.Good luck trying to get a receipt if you turn in your car after hours. They NEVER answer the phone. Also, cars are not great quality. Got an “upgraded” 2020 Camry that looked like it went through hell and back. Hail damage EVERYWHERE and the steering wheel would shake If going over 60 MPH and pieces of something were dangling from the under side. If anything, it turned me off ever buying a Toyota. Worst rental experience ever.
Budget rental car in San Antonio is pretty decent, but if you have coupons that you are asked to present at the counter, dont bother as they will not accept them. they will tell you that you got the lowest price already and that the private owner of this particular budget car rental place will not allow them to go any lower. when I checked in, the customer service representative told me to not check my vehicle in when I returned it but to let the person know that I would be asking the owner to honor the coupon that I had from budget. When they took my car back, they gave me back my paperwork and told me to take it to the desk. The clerk that saw the paperwork refused to give me the discount at that point and said that the owner would not allow it even though they never even checked with him. so if you get a 20 or 30% off your rental at Budget, make sure its in there before you book because they wont give it to you afterwards. no matter what the email you get that says you can utilize that when you pay for your rental, you cannot do so at the San Antonio airport.
Horrible just horrible I had to go to a funeral and had already paid and then said well it’s not a major credit card but the money was taken out a week ago for the vehicle and put on hold just tell you to go else where when you already paid for a vehicle I missed my uncle’s funeral thanks to them and other locations did not have any vehicles available
Great opportunity to travel back in time and rent a car before the internet was invented. Have a Fastbreak account? It doesnt matter! You still get to wait in line at the counter to pick up your rental. For every person ahead of you, expect a 10-20 minute wait.Drop-off is surely better, right? Wrong! You cant just drop off the car and be on your way. You get to wait on an attendant to process your return. Mine was nice enough to ignore me for a few minutes before telling me that he would get to me in a little while. There were no other customers around. It only took about 10 minutes total, but thats about 9 minutes and 40 seconds longer than necessary. Besides, why would anyone be in a hurry at the airport?If you have to rent from Budget, it may be worth it to fly in to Austin instead of San Antonio. That Budget location is modern, easy and efficient.
Do NOT use Budget rental car. Terrible service and charged extra fees for false damage. I will never use this company again.
1st and last time i rent a car. No 24hrs service. Lost my flight. Paid $700.00 for flight changes. Arive at 1:00am & wait till they open. Hated this place. Like if they are going to do someting about it. I cancel my resevation in Ft. Loaderdel to Alamo that same day.
I give these guys a 5 Star. Although the Airport is not my favorite place to rent a vehicle (unless I fly in), at least you could find one. I reside here and driving in to Find the Car Rental Area at the Airport can be a bit of a challenging, so give yourself an extra 20 minutes or so. Also, apparently there is a Car Rental Shortage. Not sure whats really the cause but I beleive the Auto Manufacturer Chip shortage everyone is being reffering to is affecting the Car Rental Companies. Before going there I contacted Budget Rental by phone. The young lady on the phone, Ms. Felicia Smith, went over and beyond to help me get what I needed. She was fast, proffessional and very receptive to a family emergency situation. By helping us with a last minute Rental to make a trip out of town, my family and I were able to attend my brother in laws Funeral and pay our Respects. Thanks Budget!!!! I will definitely give you the first shot and Rent from you again!P.S Consider that Girl for a Bonus Pay Raise and Regional Supervisory Responsibilities!!!
Fair pricing but I had a horrible customer service experience. The San Antonio Airport Budget rents out cars with Rental Agreement numbers that cannot be found in the system at the support office or the website, the location, and the location manager didnt pick up the phones and didnt bother to return our phone calls. We even tried calling the emergency number... Nothing!!!
If you need a copy of your receipt, then you can DEFINITELY scratch Budget Rental Car off your list; especially the San Antonio International Airport location. They promise to email the receipt to you but NEVER do! Then it takes weeks & numerous phone calls & chats (including long wait times) struggling to obtain it; the worst service ever!
Reserved a car with my debit card, receive email confirmation. When my flight arrives, they won’t take the same debit card I reserved with, claim it has to be a credit card, which I didn’t bring with me. Why didn’t t my email confirmation say you won’t accept a debit card?? I fail to see the logic in that. Won’t take a debit card with $100k+ in that account, but will take any old credit card that may only have a $500 limit? Only way they would take my debit card was with it accompanied by my flight itinerary, and a Declaration page from insurance company, which was closed for the weekend. My reservation was for a $75 car, ended up next door at Alamo, who were happy to accept my debit card with just my itinerary, and I ended up spending over $200 with them. Great business model ya got there guys...
I had an awful experience with this location at San Antonio airport. Please PLEASE PLEASE dnt rent here. Doing the inclement weather I rented 2/13-2/17/21. My total was $199.12 I was stuck in Dallas due to weather flights was canceled. I attempted to reach budget numerous times no answer nor call back until I was almost home in a different state. The president name Kelvin returned my call very Rude didn’t care about the weather told me he was charging me a $400 drop fee. I said why and the car was unlimited miles not to mention I couldn’t reach anyone nor drive into San Antonio. Here it is 2weeks later I was charged $1501 for the rental. The employees just calling back today 2/24/21 stating Kelvin was upset I refused the $400 dollar drop fee so he charged me a total of $1501. That I’m currently DISPUTING PLEASE save your money and the hassle by not renting here... 10 thumbs down😡😡 One star only because I couldn’t post without it. They are a -0 for star rating!!!!!
100% hospitality based customer service. Ludwick is one of the best support people I have experienced in many years of rentals! Car was solid and performed well.
Terrible customer service. Employee there literally hung up on me. Does not pick up their phone. Was trying to extend my rental and they literally waited 2 days to call me back when it was already past the return date. Employee there said I should have patience. Yes I should be patient enough to wait for a phone call after I return the car to extend the car. Genius. If you call the 1800 budget or go to another budget anywhere else they cannot help because it is a licensee location apparently. Also, car was not clean when I picked it up and employee just said oh ill make a note of that. Budget supposedly takes sanitation or cleanliness seriously due to covid but this location does not. Definitely chose another company when renting or at least another location. Corporate budget apologized profusely and offered some discounts. Do not expect any help or apologizes from this location.Attached is a picture of what the employee wrote on the condition report when I picked up the car. If you want unclean cars, COVID, or bad customer service, rent from here.
I had great customer service when renting my vehicle but have not been able to reach anyone at this branch for the life of me since. I recently found out I will have to extend my rental and have tried calling and left messages to no avail. Looks like I am going to have to drive all the way to the airport to see if I can extend instead of just calling,especially because the main company cannot find my reservation because it was entered manually? Shucks.
Budget and Avis, same desk. Ridiculously long line, no staff. Waited in line over an hour. If you arent a preferred member, skip this company.
Worst SERVICE EVER, turtles go faster than them. Last Time ever booking with them. I rather walk
Awful customer service. Tried to extend my rental desk was too busy to get the request proceeded timely and help number was just plain stupid. They couldnt find my rental. They told me I upgraded and I was lying so they could not help me over the phone. I finally hung up and sat in the airport for 6 hours instead.
Never again Id rather carry my stuff on my back before I risk my life in a beat up unsupported dangerous vehicle..felt like I was in a action movie all the way from San Antonio to Milwaukee ....they had no love for me and decided $90 was enough pay off to me to get me off the phone quicker.....and I took it......hush money
The first car I was offered had a new tag but it was white with excessive damage so I declined it. The second car I received smelled like urine (that had been sprayed to cover the smell) and was also covered with dog fur in which I had an allergic reaction to. The third car I received had expired tags. The only way to contact the rental counter directly to ensure there is a car available is to drive there because the number provided is for the offsite location.
Be aware people!!!! This company and its employees are thieves and not professional at all!! Today Dec.26, 2020 I went to this location of Budget rental at San Antonio Airport, TX after I have made my reservation the other night for a car for 2 nights as my own car got broke and you know its holidays season besides an urgent appointment I got to go to the doctor! But with this bad and not professional company and employees then your days must get ruined because they do their best to disappoint and frustrate you after you lose alot with them! Any way after I gave that woman my ID to make a copy and take my info, and my credit card as well she charged my the whole amount and some extra dollars on top for I dont know what, and then she told me to wait for 15 minutes to get the car ready, this took an hour for her to call me back and tell me that she is gonna charge my credit card again as she doesnt see it on the other system after admitting that she ran it on that terminal where she swiped my card and I also showed her that this transaction went through and got approved on my account on the credit card website in addition to the 2 phone calls I made to the credit card company and let that employee talked with them! She insisted to charge md again and treated me in a very rude and ugly away as she tried to steal my money or kick me out of the place ( I got everything recorded on a video) she treated me in trashy and disgusting way and ignored me while i was trying to understand if i am gonna get the car that i have reserved and paid for or at least get my money back! But she kept yelling at me to move or pay again. I HAVE GOT THE PROOF THAT THEY HAVE CHARGED ME and wasting at least 3 hours of my time and ruin my day and put that pressure over my head because of my other commitments for my family! After all i got her to call her supervisor Tony who did the same if not worse by trying to charge me over or kick me out! This is so ugly and i was and still overwhelmed because of their attitude and very bad treatment for their customer!!! At the end I had to call the cops for them and got a case number to see what Ivd got to do next!I didnt get the car!I didnt get my money back!I couldnt get my familys stuff done!But they have wasted my time, ruined my day , took my money, and treated me bad and ugly instead!!!!!
I am a frequent traveler. Budget did not have the car I reserved, so they gave me a replacement. However, the agent would not let me exit the lot because the car didnt match my reservation?! I was delayed, while they tried to figure out their own systems, and was late for my meetings.And forget talking to a competent person at the Budget customer service number. After calling twice, no one could even understand my simple question, so I emailed them asking for a return call. The following week I got an email reply from Phil saying they do not have the functionality to call me.Save yourself the aggravation, use another company.
Very clean and good running vehicle. The staff was friendly. However, I wish I was warned that I would have to leave a $400 deposit.
Quick check in and out. Decent car selection. The low rating because after I denied all additional coverage, the clerk still tried to sneak it on my bill. It wasnt until I was asked to sign that I questioned it. It was removed promptly. If you are going to rent here, check your bill prior to leaving the counter.
Wait seemed a little long, but its Fiesta Week. Courteous staff and reservation was as expected
Great place to rent! The girl I worked with was new, but still did a great job. She was very professional and super nice. I had to return the vehicle early due to a military issue, and they were very understanding. Vehicle was extremely clean and they were very thorough. Will definitely be back and recommend everyone to this Budget.
We made a reservation two months in advance for a car. Unfortunately our flight was delayed 3 hours and we arrived after Budget closed for the day. (All other rental agencies are open all night except Budget) We had to Uber to our hotel. When we called about our car the next morning they told us they cancelled our reservation (without confirming with us first!) because we werent there by closing. Not only that but they gave away the car we reserved so we had no car for our honeymoon! You cant get a rental car in San Antonio without a reservation. We were stranded for 5 hours in a hotel lobby until Hertz was finally able to go above and beyond to find us a car. Skip the headache of Budget and just go with Hertz!
I reserved a moving truck for going back home. When we got there to pick it up, was told the debit card I was going to use had to match the drivers license of the person driving. Nowhere on the website did it say this. So we had to cancel the reservation, which put us leaving later this week plus I had to find another rental truck. If you want to keep up with competitive companies, then this not the way. I would not recommend this company to anyone....
By far the worst Rent-A-Car experience I’ve ever had! Fast break is a joke, don’t bother signing up for it. I walk up to to the counter and try to give the guy my fast break info and he ignores that and ask for my phone number, then proceeds to take me through the full process. I asked him why sign up for fast break if I have to go through the full process anyway? He then tells me I’m not a fast break customer. I offer to show him my conformation email, but I’m told by him that he’s in charge of fast break and I’m not on his list. He’s defensive and I’m get frustrated. The employee tells me if want to be rude he’ll just not rent me a car. I never raised or said anything rude and in hindsight I should have walked down to another counter, but just waited for him to do the contract. Got to the vehicle and found that I was given an economy vehicle instead of the compact I reserved and was charged for. First time with Budget and I’m not sure I’ll ever use them again.
The car I rented had the check engine light come. I called to notify them and was asked not to drive the vehicle until the supervisor called me back which they assured me would be soon. 3-1/2 hours later I called only to have them tell me not to worry about the light. When I raised the fact that I waited 3-1/2 hours for them to call me back, the best they could say was Oops, well address this issue with the employee. No recognition of the inconvenience to me.
I use this location all the time. Jessica and her staff of extremely professional employees always seem to make my day. I love coming here and I will even drive out of my way to make sure I Always rent a car from them. Ive never had a complaint. They also always seem to be full of suggestions on where to eat or where to sleep when others are coming in from out of town. Theyre great! I recommend them highly!
The front desk attendant is tops. She was handling customer reservations, drop offs, fetching vehicles and answering phones. I had to return my hitch and the attendant was able to process my return. The wait here is comparatively long but get here before your reservation pick up time so they can grab the right vehicle for you. But you simply cannot beat the price. Budget helped me save $400 on a cross country move so there is very little I can complain about.
Long waits and they don’t go by budgets policies they go by Avis ! Save time and take your business somewhere else.
I started of by booking a car online. It gave me me my final price and I used a Debit card to check out. I was cool with them putting a $100.00 hold until I actually got to the facility and of course was greeted by one of their staff. After my arrival I told the guy my name and also told him my name and that I booked online. He then said he couldnt find my reservation and so then we started from scratch. He asked how much was the rental online and I told him. So he took my information down and then proceeded to tell me that if Im using a debit card that there will be a $250.00 hold on my card. At that moment I was upset because I told him that this is ridiculous because I booked online and and checked out and then I arrive here and then the terms changed. So I admit I went back and forth with the $250.00 hold that I was not happy with that. He said he was sorry and I must say by this time Im starting to get agitated. Im keeping my cool though. So I said you know what its fine lets just get this over with. So after I gave him the ok he said also I forgot to tell you when renting with a debit card you have to have your own Insurance to rent the car! So I look at him and I said really? I bought the Insurance online it told me the price and I booked it and that was that! So I come in here and everything and I mean everything changed. It went from one price to a even higher price. I rented the car for 3 days and it cost me almost 400 dollars. I then proceeded to tell him that as he can tell Im not very happy and Im not the type to get mad or upset about anything. But I must say this one took the cake! I did inform him that they need to post this online when booking outside of the airport and that all these hoops I had to jump thru was absolutely insane. Anyways.. the car I got was new and super clean.. I give them props for that because my last experience with budget the car was filthy and had ants in it. Will I rent again from budget? Probably not! I usually rent with Alamo/enterprise since they have a wide selection of cars, trucks, Vans and etc. Thanks Budgetfor making my rental experience a living hell. If you are going to rent here I suggest calling and asking all the questions about your type of payment and what is needed to rent a car.
Inept management of customers with confirmed reservations and those that are undocumented! One hour to handle 3 people!
I will never EVERRRRR!!! rent a car from Budget again. The worse experience ever. The lady who check us in was useless and not helpful at all. I rented the car on Wed morning and returned it by Sat at 6:00 a.m. No one was at the front desk so we had to go back to where we returned the car and find the guy at the booth to let him know we were returning the car. The guy gave printed out a copy of my receipt with all the taxes and all came up to 292.31. When I check my credit card bill the next day they had bill my credit card $322.00 which is more than my original receipt. I try to contact them by phone and it been impossible to get through them. The call keeps cutting off or it does not go through. It is by far the worse experience ever and I will dispute this bill due to you (Budget) can not over charge more than what it was on the original receipt. That is why you give your customers one so they know how much it was right there in there and not charge what ever the hell you want later. Dont ever rent from budget again they will screw you over.
We were able to upgrade our rental and they didnt charge anymore since they didnt have the vehicle we requested. They made it super easy to sign all papers and right out to the car we went. Not as much of a hassle like enterprise is! We will rent from Budget again!
Brittany is not someone you will enjoy working with! Be careful and make sure you read in between the lines at your rental agreement. Was charged a total different amount than what was on my receipt when I returned the car in Austin. They also charge mileage.
This was the end of our trip/drop off point. We rented a 16 truck to move from upstate NY to San Antonio, TX. Our trip was over 1800 miles! The truck was safe and ran great, provided decent gas mileage on the trip and did the job. It was extremely uncomfortable for three people to ride in and tow our car, lesson learned. We unloaded it, cleaned up then filled the gas in the truck and returned it here. No issues, we were in and out and moved halfway across the country at last! This spot is kind of a trek from the airport but they may have a shuttle or some service for flyers.
The girl with the locs that helped my friend was exceptional. She took very good care of friend made the day a little easier as she just had a car crash and needed a car for work the next day. So I am very impressed with the level of service rendered to my friend. It a great place to get a car I would recommend 100%
Employees were curteous. The car is clean. Everything was explained up front. But, a few annoying issues to be aware of.1. In order to use a debit card, you have to show a plane ticket with a return flight.?.? If you live in Tulsa they will not accept debit cards.2. As seen in the picture, they charge $9.90 per gallon if the car is not brought in with a full tank. The price of gas in the area is $2.29 per gallon. I have never seen a rental company charge more than a dollar more per gallon than the price in the area.3.They charge $3.95 above the toll charges per day for a toll device, even on days you dont use it.
My friend Selina and I was debating if we want to rent a car to driving around for a couple days so we decided to go to Budget in the airport to ask about the pricing to rent a car. The employee Steven, he was very friendly to us and explain to us how much would it cost for us. Since we were both under 25 - we had to pay around $148 including insurance. We didnt have too deposit any money too which was awesome. He also gave us a discount because of the military ID. He told us where to go to get our car - which was taking the shuttle bus & it took us straight to our car! The man who drove the shuttle bus was very friendly too! He told us what we need to know so we dont need to pay extras. Everyone was just so friendly at Budget. I will definitely return to Budget next time when I need to rent a car!
Absolutely the worst experience I have had with any car or truck rental. Arrived early and still had to wait. The truck that I reserved was not available and I had to take a larger truck. Truck was dirty inside and out. Windows and mirrors were dirty, both front tires were worn to the wear bars and they were bald on the outer shoulders. The alignment was also off. Horrible customer service. Unfortunately, I was not in a spot where I could run around and get a different truck. Had a long drive to Phoenix.
Location didnt have the typical computer based system for checking in car returns, so had to wait while the manager checked me in on a mobile laptop cart and printed a receipt. The friendly and helpful staff made up for it, so hopefully theyll get the better computer system soon. Might be in need of some love from corporate.
Adonis was helpful, friendly and kind. My car has been clean and a full tank. Plus! It doesnt stink and with it being near airport but not in the terminal you get plenty of choices. Thank you for a great rate and a car for our girls weekend!
Only 1 STAR because I cant give anything less. Fast Break customer. Therefore, I just walk in, they assign me a car and Im out the door. It was pouring rain the day I rented and they assign me a car the furthest out in the parking lot. No help, no offer with an umbrella to keep me dry.As I checked out, the did not cover Fuel Policy with me, as I am Fast Break. I was reconciling my cc statement and theres a $155.08 charge for Fuel Charges. By my 4TH phone call, I finally got someone. She said I was charged $8.99 per gallon for refueling! WHAT!??!! I could understand charging me .50 cents or $1 more per gallon, BUT an additional $6 over the price at the pump. COME ON!! I am awaiting a call from their Customer Service manager. Not holding my breath.
Their contract had an insurance questionnaire that no person could answer without calling into their insurance carrier (which the guy at the counter oddly gloated about) and bogged down the process. Concerned because the back tire had a tumor of air but when I expressed that it looked ready to pop they said its fine. Would rather go back to uhaul. Regardless of price.
Car smelled like cigarettes so bad I could hardly stand to be in it. I was in a hurry and kept it and suffered for two days with it. Told them when I returned and they sort of said, too bad, and offered me no compensation or other value for my trouble. Will not rent there ever again, or at any other Budget agency if I can help it.
Terrible customer service, specially Tony the manager and the man in charge car return. Don’t rent a car with them you will regret it!!!!!Budget should hire people with minimium criteria in order to solve simple problems.
In general I love budget but was very disappointed this time around! It was frustrating to learn at 430am, the office doesnt open until 5am. That was problematic with a 625am flight, especially since the rental car office is 1.5 miles from the airport itself. There was no notification when I picked up the car, AND my flight times were loaded into the reservation. In total there were 8 others waiting to drop off their cars, and thank goodness the security line was short!
The person who assisted me was very friendly and helpful. I returned the rental to this location after renting it from Budget at Bush Intercontinental Airport before driving to San Antonio. I had absolutely no problems returning the vehicle whatsoever and am very grateful for excellent customer service.
Avoid! Over a 90 minute wait to get my reserved car. 1 person manning the 3 spots the whole time. Have never had to wait more than 10 minutes for a rental car before.
Awful experience with Steven at the San Antonio Airport location. Charged a full days rental after returning an hour late. I asked at the time of pick-up what to do if I run late and he said to just call and it should be no problem. After trying to call the number provided on the contract, it rings to an automated system with no way to reach a representative. The contracts provided offer no information on late returns and the representative that helped me (Steven) withheld this information when I asked for it. When questioned about the fee on my receipt, he quickly stated that I would need to speak with a supervisor tomorrow and drove off to out away the rental.
Staff rude, pushy and aggressive. Cost of rental came to just about TWICE what I was quoted on line, at pick up was not explained why, at drop of (which is too late) they tried to reason. Had to return car day early because at pick up I was told they didnt open til 5 am & that Id have to stand in line to drop off when flight was at 6:am international. Didnt get a refund for the timelost or taxi fare. I will never recommend San Antonio Budget car rental! Rip off artists!
I was going through a tough patch and needed a vehicle to get around...so I rented a vehicle from budget. One they only rent week to week, two Brittney is not a nice person and three they drafted my account 10 times in 1 day resulting in a huge overdraft for me, and I cant get any assistance in recouping some of the over draft fees. Never had a problem with them until they did this...and what bank allows this to happen as well. I dropped them too.
I was at the car rental by 12 pm. It took Laura the attendand three hrs to verify my car insurance.I did not receive the car until 3pm .The emplyees 4 of them could never paired my phone with the B tooth.It was a complete NIGHT MARE.I returned the car the next day and going over my bill I noticed that I was charged for two days instead of one.it was not my fault the stupid Laura does not know how to read the effective day on my insurance card.Because she kept me on waiting three hrs I missed the appt I had at 4pm that particular day.I call now to speak to some one about my bill and this guy hanged the fone on me.I WONT NEVER RECOMEND TOANY BODY TO RENT FROM Budget againManager: you do not neet to have as bad employee as Laura.She has not clue what she is doing.Celma Gallego
I got charge 3 times the original estimate.12.5 per gallon of gas, DO NOT BUY INSURANCE from this scammers will cost you 100 dollars per day or more. and all of this did not happen if you arrive 2 hrs before and monitor your charges in your credit card before your take off.car was dirty smoke and have dents all over i have to wait 30 minutes for some one to come and document the idiot car before i drove a way.
Staff was trying to be fast but were simply rude and not willing to help. Dont waste your money trying to save a buck. Go elsewhere.
The woman at the counter threatened to call the police on my fiancée because we were having a conversation amongst each other about the terrible service we received at the previous location. When I asked her what she would even call the police for since no one was talking to or about her, she proceeded to say that it was because he was “disturbing her peace”. This woman was obviously prejudice by the way she treated customers of color and I am deeply disturbed by the attitude of both locations I went to.
Was really disappointed in this place. I rented a car online. Made sure that it was with free mileage. When I went to pickup they told me that it was going to be per mile cost added on. It was when Houston flooded this past August. So the one agent told me they can make more money off insurance companies then what Im paying so that is why they added cost. Needless to say I walked away.
Prior to turning in my car I had read several negative reviews of this location.My experience was that I had a 7:10 AM flight; I was at the Budget Rental Location by 4:55 AM and had cleared TSA by 5:20 AM/FANTASTIC. Not only that; the Shuttle Driver took charge of my golf clubs and suitcase before I could blink (i.e., had them on the Shuttle) while I handled by brief case and cpac machine - then he ensured I got assistance getting my stuff off the shuttle and had parked within easy walking distance of the Delta Outside Counter.Bottom line, OUTSTANDING service in all respects with the folks at San Antonio Airport Budget Rental - fast, friendly, extremely helpful, and professional - you cannot ask for more!
DO NOT RENT from Budget Airport location. They will not honor their price online. I had a quote for 114.91 from both Expedia and Budget Corporate and they simply did not honor it. They wanted to charge about $130 USD over. Terrible customer service from the person in the counter and the manager on August 8, 2019.
I wouldve given 5 stars however their computer system was down and after a full day of air travel and arriving after midnight, the last thing I wanted was waiting in a long line to a counter which seemed like there was no contingency plan for when systems go down. However, once check-in was completed it was a breeze. The key was in the vehicle as stated. There was an ez tag in the vehicle for tolls but I still elected to pay with cash due to the daily fee for their ez pass. If you use the pass once, all ensuing days will be charged with the ez pass fee regardless if you utilize it. The vehicle extension process on the phone is meant to be automated however the automated system was not working properly and I was redirected to a customer service rep. I still liked Budget over other rental companies at Logan due to the cheaper price.
I made a reservation for budget because it was cheap and also close to the airport. The lot was offsite and took 10 minutes or more to get there. Then we got there, and despite the being several employees present, and us being next in line, we had to wait 10 minutes to be helped. Then we got our car, a very nice toyota corolla, but there was only one lane to exit and a car got stuck in front of us. Overall, not a great car rental experience.
WOW!! What a joke!! I called and reserved a rental car from Budget for my son (college student) that was flying in from Iowa for a wedding in the hill country. When reserving the car the Budget Rent a Car website asked for the age of the driver, which I replied with 25 years old or younger. For a weekend rental the total was going to be around $112 (this amount including numerous fee/taxes) I forwarded that amount to my son so he could pay for the rental with his bank card upon his arrival. As flights go, his was delayed and he did not arrive at Budget until 12:20 a.m. If you notice on the website for the airport budget rent a car, their hours are from 5 a.m. to 12:30 a.m. NOT TRUE!! There was not a soul there! He called several numbers for Budget and of course no one could help him until the Budget site at the airport opened back up at 5 a.m. which left him stranded at the airport for many hours in the middle of the night. He was at Budget at 5a.m....do you think an employee was there at that time? NO!When the employee did show, my son preceded to pay for the rental car and the not-so-happy-to-be-at-work employee told him the charge would be somewhere in the neighborhood of $210. He is a college student, he doesnt even have a fixed income...he has no income. The unhappy employee told him the extra free of $25/day was because he was under 25 years of age. Needless to say, he only rented the darn car for one day and we will never, ever rent a vehicle from Budget again. When shopping for a vehicle on line, Budget was the least expensive so thats what we chose. Tacking on extra fees upon arriving is not the way to do business. The company knew when I reserved the car the driver was under 25 years of age. Dont be misleading just to make a deal....be up front with the charges!! I am 55 years old, I can still remember when there was such a thing as customer service, when the customer was always right. Do you remember that phrase?? Now days, no one cares if they provide the customer with service, they could care less if you ever buy, rent, shop with their company again, they will just find some one else to screw over! Sadly disappointed!! I wonder if Budget even reads their own reviews...probably not, why would they!
I rented a full-sized Toyota Camry for my trip to JBSA. Everything was checked until I noticed the car was not properly washed nor vacuumed. Trash was found inside the compartments and door pockets. The central compartment was full of trash including a parking ticket from the last rental. A four-starred rating for the staffs willingness to fix the issue, their shuttle service, and decent quality of the vehicle at a low price.
Love this rental dealership. Its always hassle free and were usually in and out really quick. Its usually quiet and without a wait. Any place we go out of town, Budget is the place I look for to rent a car.
Had made a reservation at 1045 pm. I didnt get there til 11:15 due to flight delays. The lady at the counter said the gate was closed at 11 and therefore could not honor my reservation!! They need to stay open later for flight delays!!!!!
Very professional and courteous staff. The process was quick and painless. They had the best prices for car rentals of all of the places I shopped at. Overall, 5 stars!
Recently my wife and I came to this location to rent a moving truck and they didn’t have the right size truck available. Their customer service, which name is Laura, was so so and they never gave me a contract when we had the truck in hand. When we returned the truck, they wanted to charge us extra miles when we only drove 27 miles.
I was told i was to pay a certain amount on services and fees that would include the cost of insuring the vehicle. When i got here they said it would be an additional 150 to insure the vehicle. I ended up in a smaller car because i couldnt afford what we originally agreed to. Now i know where they got their name. Lol
I rented a car from budget and needed to extend the rental. I called this office and they needed a number to extend the rental that was neither on the contract, car, or on the key. Mind you I rented the car from them and they needed information from me that they didn’t give me. What a ridiculous problem to create for your customer. 0/10
I got a problem with renting a car with my Debit Card, my card was declined by all rental companies around San Antonio Airport which is the first time had like this problem. I used to rent cars with my debit card before in other cities with no problem. let is be honest, if there were no Budget there I would be lost my day, money and the appointment that i had in that day.Thanks Budget!
Wow, where to start? My flight leaves at 6am, their lot doesnt open until 5am. They dont have after hours return so my options are to... nothing because they dont care. I ended up having to leave my hotel and rent one next to the airport the night before to return the car while they were open, wasting more money. They dont answer their phones, so the only people to help me was the corporate number and they were less thank helpful. Dont rent from here, ever. Zero stars would be more accurate.
Although its a bit away from the main stretch they do have an excellent group of cars. I was returning a rental truck and they could not have been nicer or more efficient. For long distance moves I suggest you give them a chance.
GREAT car, appreciated the rental agent suggestion of an upgrade, since we were transporting several Airmen @ BMT graduation. She also recommended a fabulous steak house called the Barn Door in San Antonio, TX. We drove a 1st class SUV for a compact price! Budget ROCKS!
The rental experience was not bad at all. The car was a little dirty but my problem is!!! Calling the office and never ever ever getting through!! I left something in the shuttle and absolutely still!! can not contact anyone.
Only one star because i cant give it less, first off the car was dirty with bugs stuck to the winshield, second we were running late on our rental, so we called, and called and called, no one answers the phone, so we called budget coporate, who connected us through a back line, we explaned how late we were gonna be only 2 hours, and we agreed to pay for the extra day, when we arrived they were closed, so we came back the next morning having already extended an extra day, when we turned the car in, they charged us an extra $25 on top of the extra day because they said we were late and that they tried to call us that morning (which they didnt) and therefore they sent us a certified letter and was charging $25 for it. We complained and demanded a manager, none was available, staff was rude and disrespectfull, and in the end i was charged for a fee that was not listed in my contract, when infact i had done my part as a customer and.contacted them and extended my rental, checked my phone bill and no call was made from them that morning, and as of a week later no certified letter has been recieved.Last time i rented from budget in phoenix and drove to san antonio to this location for drop off, i dropped the car off clean, and with a full tank of gas, days later i get charged $350 as they said the car was dirty and had E for gas, i had to fight with my cc company to get my money back, thank goodness i kept my gas reciept and took a picture of the car before return.Do not ever rent from this franchise location ever
Parking rent marketed as $6 (not cover). Receipt shows many charges. I paid $28.86 for three days. That’s $9.62 including tax per day.... a budget indeed. Don’t mind to pay but not truthful of the parking cost. Receipt does not print correctly. I had screen shot of the webpage and receipt. Date parked Sept. 10-12, 2018 but receipt shows other date.
The worst car rental experience I have ever had. This location is not a real Budget and does not even use the same computer system. Just hope you dont run into any trouble because the budget 1-800 number cant help with this location.
I was charged for a vehicle didn’t have and customer service is horrible. We I called to get this issue resolved I was hung up on or put on hold for hours. They never returned any of my messages.
They were so accommodating! After another car place wouldnt rent to me and I say wondering what to do thousands of miles from home with the kids I called around and budget was so nice! Great car, great price, great service!
Budget has a history of poor service and sneaky upcharges at the last minute. The San Antonio airport Budget is no different. I booked on Costco Travel and had an upcharge when I got to the counter that I had to either accept or be stranded at the airport. Steer clear and use Alamo or National both of which, in my experience, havent ever upcharged me or changed the price as stated by Costco.
Was not only given misinformation by their reservation department but when I tried to call the location to verify information it went straight to voicemail. When I contested what they told me at that location they asked me if I called them. How can I call them if the calls go to someones voicemail. Their stupid response was that on weekends, which it was a weekend, they have no one to answer the calls they just rent out cars. Ridiculous! I will NOT be renting from these people ever again!
Wasnt told tht with me using a major credit card they still have to hold a deposit plus what the vehicle rental amount is. Ive never had to do so. I thought tht they only do tht when your using a debit card only. Super disappointed
Good choice of cars, fair prices. After a quick pickup ar the airport, my car was waiting for me. Tip: I booked my weekly rental through Costco and saved around $50.
Budget in general is a fairly good company but this San Antonio Airport Budge Car Rental Location is the worst. They have no professional staff and they have the worst customer service. Budget hasterrible communicatoin among thier staff. I have provided them with thousands in business a year and will now only use Enterprise, Alamo, National, Hertz. They have provided me with much better rates and service.
I dont think I can post without giving at least 1 star. If I could there would be NO STARS, perhaps negative 4 stars. WOW, what a vile excuse for a person (@ San Antonio airport location) I tried to communicate with in regards to renting a car. This monster hates herself, her job, & Budget. I wish I had the energy to give a full play by play (even though this is long it could be longer) but I dont care enough. In short, she kept saying to me, I only rent cars. Me: after smiling, thought awesome, thats what I need. Okay, I would like to rent.... INTERRUPTED by monster. Blah blah repeat rudely. What she chose NOT to say as I later figured out was In person we only complete the online reservations; the way Budget works is all of our vehicle reservations have to be completed online. Then customers come here & we place them w/ a vehicle. Or something to that effect. She NEVER tried to actually help me or inform me. Good quality companies educate & train their current & potential customers. She just kept repeating the same mantra.Well, online or not I have questions. I always have questions & since SHE was not paying for my rental I have a right to ask questions. She refused to answer any questions apparently b/c I didnt already book a car online. This useless thing is probably why the prices at Budget are so low. I will never (never say never? LOL I am saying NEVER) deal w/ Budget again. And I will not approve them as a vendor for any company I work for even if I have to pay (not get reimbursed) out of my own pocket. Budget Rent A Car is the enemy. And this employee is its minion.
Worst experience in renting a vehicle. I had been a very good customer of theirs however the level of service and courtesy I have recently received by the manager Jose of this location was absurd.
Rented through Budget this past weekend, it was the easiest process and great customer service especially from from Michael Myers! He was working Sunday morning and brought us back to the airport on the shuttle, very friendly and clearly enjoys his job.
The price was okay and Im not sure if this is the third party I rented the car from or if its budgets problem but I was told I would have a Dodge Avenger or similar and they gave me a little Kia which I was not happy about I like to rent American cars whenever possible. The car that they gave me smelled horrible. All of the employees I encountered were very professional.
They saved us in a pinch, even though we prepaid with another company they did not have a car available. We went to the budget booth at the airport and they took care of us quickly and professionally.
Awful experience from start to finish at the San Antonio Airport FRANCHISE location.- Charged for damage that was on the car when it was picked up, which was noted and recorded by the rep at the checkout exit- Blew a tire in another city and could not get assistance from this location as they are a franchise and cannot help outside the city of San Antonio- Customer service at the office was horrendous; lack of eye contact, communication, attentiveness (There is a distinct difference between the attitude and approach at the San Antonio Airport Budget compared to other non-franchise locations such as those in Dallas & Houston)- Shuttle is infrequent and a longer than expected drive- Options to lodge formal complaints are limited; Not a BBB location and not part of BudgetRenting from this location is a gamble.
My favorite place to park when flying out of SA. Shuttle drivers are very nice, and the pick-up/drop-off cycle is pretty quick. Cant comment on renting a car here, never done it before.
This place saved me when the GoShuttle people screwed me over. They were fast, friendly, and affordable. The Budget shuttle drivers (between airport and rental facility) will help with your bags and give you tips on getting around town. Will use them again if I find myself back in San Antonio.
I guess it was the end of their shift. Brief and brusque conversation, rather unusual. The week prior. I got another rental from UHaul, at Eckhert and Huebner, and delivering the truck back was the opposite reception. Friendly, fast and precise. Clerk name was Albert. I will choose UHaul next time.
We had an employee, Jenifer, who lied to us. She had us right down our bank card number and then deposit the money into our account. Afterwards she said she was going to shred the paper. Two weeks later were still being charged by Budget, and all charges were put in manually. This employee also told us she was fight breast cancer. We have reason to believe she was stealing money from us. I understand why no one uses Budget, theyre overcharge for rentals and the employees are theives
Worst customer service ever. Don’t pick up the phone ever. I’ve tried calling NUMEROUS times at all hours of operating days and cannot get through. If you need a receipt for this place, don’t even bother. WORST RENTAL COMPANY I’VE DEALT WITH BY FAR.
Car had moderate damage on the passenger side at the front. Dent about 12 long, paint scratched around it. Staff generally couldnt care less about the customers or the cars. They were basically indifferent and not very pleasant to deal with
I reserved my truck a week ahead of time and they did not have my truck for me on the day I reserved it. Staff was very rude and did not care that this was reserved. The manager was extremely rude and refused to allow me to speak to her supervisor.Dont rely on them to keep their reservation or you will get screwed too
Contrary to other reviews, I had a great experience here. I rented a car last minute at the airport and the process was very efficient. I was even given a new car - only 10 miles on it! Would definitely rent from here again.
I hate this company, I was told it was going to be 250 but when I arrived it was 500 because they had a 250 deposit they held I had to call family to lend me money in a panic in the middle of the night because they had not told me that on the phone. The woman working the desk was very rude I pray they end up in another state counting on a car and a price and are lied to like I was. I don’t know why they even put the word budget in their name.
Don’t get Rentle car from budget they r ripping off . They changed me 8.99 per gallon fuel which is not good no where is that price I got car from enterprise and fox and some other companies but nobody changed me gas money like that . They said it is in ur contact which is they never explain it .
We parked here for 7 nights starting 6/18/16. We parked outside and the shuttle was right there and followed us and picked us up at car. Better than other places where you have to go to a hub. Fast and convinient. Regular rate is $6/day. $1/day extra for covered parking.
Took forever to get my allready reserved car
Rude people...rude people..rude people! Car rental return access blocked till 5am! Location of place ate up almost 35 mins to get to airport!! Hmmm??? If you have early flight...like 0600?? Kinda throws curve into returning car?? Do not rent from this place!
I had a good experience here the weekend of June 19 2015. Crazy as it is for most people to do, read the paperwork that says they will charge an arm and a leg for fuel if you return the vehicle not in the same condition as you received it... also if you arent rushed and actually prepare for any hiccups you may find that those assisting you will be more friendly to you if you are to them... just because you have a frequent flyer status with them doesnt mean they are required to bend over backwards for you just because you didnt plan for a weather problem.POINT IS: lack of planning on your part doesnt constitute an emergency on theirs.I will be using budget next time and will refer others there also.
The worst customer service ever! Very unprofessional, very rude. Didnt want to rent from here, but it was late & we had no choice. Also, the car had a terrible cigarette smoke odor that never diminished even after I used my own air freshener. We will never be back, ever!! 👎👎👎👎👎
The airport desk attendant dried to upsell my reservation sighting the weather was sketchy and that Id be safer in a full size vehicle. Thanks but Ill stick with my compact car!!
Rude unprofessional management by Lindsey and her buddy Josh
Line was a bit long and only one person working but she was thorough and pleasant. Car was clean and new. Drop off was easy and quick.
Absolutely horrendous location. Rude agents and no sense of time. A 2:30pm reservation was not ready upon arrival at 2:45. Agents didnt seem to have a problem with this and being on a time crunch. Jess the agent was extremely rude, forgetful, and unhelpful with our reservation. Avoid at all costs.
Lady at the counter was the rudest person I have ever dealt with...also...you cant extend your lease online or by phone...i have been trying for 3 days...you have to go back to the airport to do ANYTHING with your lease.
They dont know how to take cash deposits even though their website says they can take them. Plus, truck was supposed to be ready for pickup by 1230pm wasnt ready and wouldnt be ready til maybe 1pm. Bad customer service, canceled rental
This place was ON IT! They saw me pull in, they looked over the truck and as they finalized the paperwork they took the truck off my hands.It is a clean, well organized atmosphere and was able to sit in the lobby while my ride came to get me.
Easy with them. My wife left her Fit bit in car and they got it back to her without even asking. They are great, trustworthy, honest, ,nice people at this location and Perrin Betiel location.
Talk about first class service, these people treat you like a superstar.
Our rental had an issue and we were upgraded for our trouble. The girl behind the counter did her best to get us on the road quickly and her efforts are greatly appreciated!
Horrible service! I waited over an hour and was never picked up. I had to catch a cab to retrieve my vehicle! The shuttle guys were just hanging out talking. One up to the other ones window at the yard!
Take the shuttle from the lower level to the rental site.I had a 1 way rental reserved and my vehicle was waiting for me, quick and easy. My vehicle was clean and new.
Really nice people helped us out a lot. And to those questions we had. It was more of one on one and not just someone who was rushing through a line and put you in the car and get rid of you
Got me in and out quickly.On my car pickup and return.Shuttle drivers were nice also.Great customer service.My car was in nice shape also.Rented on Christmas eve.Thanks Budget Rent a Car.
The two older men upfront are really rude I will never go to budget again because of this. Second time I have issues with these guys they are the managers I think. But horrible experience dont rent here.
I think I was told We dont do that about 3 times when it came to standard stuff like adding in a frequent flyer number and the under 75 mile gas thing. If youre Budget, offer standard Budget amenities and services.
Michael lebo is of no help. Go with another car rental company. Michael lebo was so rude, lazy and incompetent. He should be fired. They certainly lost my business.
Worst experience renting a car ever. I waited an hour and fifteen minutes for the pick up bus. Its not affiliated with Avis so none of the multiple Avis buses would pick me up. I was told to just return my car to the same location after I told them my flight was at 6 am and when I returned the car, they were closed. I tried calling them and could never get directly to the location. The manager couldve cared less about my experience. Absolutely terrible.
Budget folks saved us. We had a terrible experience with another rental firm. I had them take us back to the airport and the gal at the budget counter gave us a car with an upgrade. Budget is my choice going forward.
Ive always had a good experience here. Reps are nice and informative. Pricing is fair. Ive never had any issues with their vehicles.
Great service!Checking in and checking out was a breeze, professional, courteous and swift!
Ived used them 4 different times and all half the time Ive half problems, I think that their problems are all related to been understaffed . They have one of the cheapest parking rates in the San Antonio airport area but I guess that comes with its consequences.
So far this place is ridiculous we fly in on Sunday and since the Monday the week before Ive been trying to get ahold of anyone at this place. So ridiculous that no one answers and the mailbox is full.
There customer service is terrible. I will never rent from them again
They gave me a costo of 435 and when they charged to my credit card it was $100 dollars more, the car was dirty when I recieved it.
I was going to rent a car from here on my honeymoon, however they require a credit card unless you are over 25. This is discriminatory and unreasonable. I refuse to go in to debt for a 2-day car rental.
Dont rent anything with these thieves, they charge hidden fees and unfair (off the contract) clauses!!
We were given a vehicle that smelled straight-up of marijuana when we took the vehicle into the airport to replace it they gave us a Mazda 3 that had a really rough ride.
Horrible Experience! Dirty and grimy location with horrible customer service. They get busy and forget to go by their own policies then try charge customer for damages. Never again budget. New name should be LOW BUDGET!
Usually Budget is on point but not this time. We reserved a van and they didnt have one to give us when we arrived to pick it up. They didnt offer us anything for being inconvenienced because they could not fulfill our request.
Very Happy with Budget Car Rental, we got the car we asked for Toyota Rav 4, no problems picking up and no problems dropping off, Thank You BUDGET CAR RENTAL 👍
The driver did not get me inside even though i am knocking on the door at the airport pickup. Bad people. I called all their contact numbers none working in need.
I love my budget car rentals!! They are always attentive to my needs.. Prices are very reasonable..
Not dog friendly. Multiple staff members made us feel very unwelcome because we had our 2 Jack Russells with us.
I came here with the highest level of anxiety about our cross country move. The representative Adonis (this is at the 7680 Bandera rd location in San Antonio) was INCREDIBLE. He was personable, calm, did a thorough inspection with us of the vehicle, took care of all of our needs, and was so helpful. He has made me a budget customer for life. I can’t thank him enough for making this move so smooth and helping me through the entire process. He explained all the coverages we had purchased in depth (this was one of my biggest concerns), and even offered us an additional tow ramp for my vehicle which saved us a TON of money in gas and mileage (which also was super affordable). The prices are unbeatable and the customer service was unlike anything I have ever experienced anywhere. Thank you, Adonis if you are out there reading this. You may think of it as just doing your job, but you have no idea how much you have alleviated al my concerns and made me at ease with this trip. I LOVE Budget!!!!
Lady who worked there was extremely rude did not want to help or do her job if you hate your job then find something else she needs better training you would think these people could be more considerate and understanding and would use proper language
This location charged the wrong credit card, not the card we provided. It took 2 weeks and dozens of phone calls to get it corrected. Not well run at all. Also, not convenient to the airport...
Courtney was amazing!!! Great customer service! Would highly recommend. 🎉🎉🎉
The process was easy and affordable. The 2019 Toyota Camry was a joy to drive.
Be careful, they charge by calendar day, which means if you pull in at 11:59 pm and then pull out noon the next day YOU WILL BE CHARGED FOR TWO DAYS! Also, they are not open 24 hours.
How do I begin... Cant get a hold of the staff.. No direct line... Needed to get a hold of a rep to no avail.... Worst experience, especially since I had an emergency and couldnt get a hold of anyone... !!!!.. I will just pay the extra money and go to more reliable agency...
They had issues with the computers making the rental process very long but the return was seamless and very easy.
Good clean cars and competitive rates, our first car had been smoked in and the staff made it easy to swap to another car.
I am a fast break member but this airport is useless. On a business trip and want to go fast try other rental car.
Almost got arrested for auto-theft. Long story of holidays, voicemails and other mess. Very costly lesson in the end . Friends and favors dont mix. My fault, wont travel that route again. Found out this location is not part of the Budget Family... Stand alone location, why the confirmation number was never found plus no one answers the phone after a certain time. Left message and still was served by bounty repo guy....
Difficult return area to find, not at the airport. Otherwise, good price, good service, clean car and relatively quick process start to finish.
Fast quick and very professional I like it alot highly recommend them
Im calling and they keep hanging up on me.Worst place 2 rent a car
With reservation, quick processing and car was in good shape. Shuttle service between car lot and airport was timely.
Helped out when no other RENTAL agency would. Very military friendy! Customer service absolutely the best.
They came tru for me when Alamo screwed me over. Thank you for helping salvage a very stressful day.
I love Budget Rental car they are the best rental place in San Antonio international airport love them...
Absolutely top shelf service from shuttle and back. Anybody that has complaints about this agency is a bonifide whiner. Totally thumbs up.
Great service! The 2 gentlemen at the San Antonio counter are so friendly and nice! Wonderful service.
ABSOLUTE A**HOLES! Charged me for a full extra day because I returned it 15 minutes late, manager was rude and condescending. Will NEVER do business with budget again
Service is great. Customer service is always helpful. Everyone has smile and they do want to give you great servce.
The most pleasant and convenient car rental experience yet! Great job Budget
I prefer budget on Perrin beitel customer service is 100% better
Travel 1 to 2 weeks a month for the last seven years and have never had worse service or a longer wait for a rental.
Great prices on truck rentals
Excellent staff! They went the extra mile for me!
Arrived in a hurry to get to a meeting. Have Fastbreak but had to stand in a long line like everyone else. I thought that was the whole point. Staff indifferent.
Debra is so helpful and shows gratuide in the work she does.
Very good prices and was super easy. It was like 130.00 to move my stuff from san Antonio to san marcos
Having to pick up van at the airport was not a good experience. No where safe to park our car.
It was ok but airport location never answer the phone!🤔
Didnt like theirs return car policy and timing
Reserved a 25 passenger van for family reunion from Enterprise and when we arrived they had no van.
WARNING - This is a budget franchise facility. They do not offer or comply with standard Budget offerings and Budget (corporate) cant/wont help with any issues that arise from this facility.
Customer service was great james fitzbugh help me out with the best deal!!thank you james the world need more people like u!!
Not good not good at all . And dont call in a reservist because it will be a nightmare you dont get what you ask for over the phone just try another company
I had a great experience using Budget.
Flight got in a little late and I had no car because Budget closed at 12:30. Had to take a taxi to the hotel.
Good experience, shuttle to from airport with friendly drivers, got an upgrade and new car to drive.
Total reviews rating 3.2
199 Reviews for Budget Car Rental 2023:
Review №1
2022-04-05We waited over 2 hours in line to get our vehicle, even though we had reservations. The attendants took at least 25 mins per customer, sometimes more. Their computer system was painfully slow. We watched all the other car services quickly flow through each customer so it definitely wasnt an internet issue. I’ve never waited in line for a car this long. We got to our car and found the back windshield wiper broken off.
Review №2
2022-04-26We rented a car for several days from San Antonio Airport. From get go, the service was terrible. We were told they would email the contract to us. Even after telling the lady how to spell the email, several times we did not receive the contract.The car was filthy with specs of blood on the makeup mirror. Interior and exterior was bad notTo mention the rancid smell of cigarette smoke.When we returned the car the fellow checkingI’m the cars keptTelling me to drive closer to the car in front of me. He got upset when I quit because I was ready to hit the bumper. However he allowed the car behind us a good 3 feet in between cars. I questioned him on this and he gave a crude comment and smirked at me.I would not recommend Budget from this airport.
Review №3
2022-07-25They charged me $450 for a cleaning fee because the car was smoked in but it was already like that before we rented it and the lady who helped us said she would give us a smoke free car and she clearly didnt and now they are charging me that much Also, the car wasnt full all the way with gas. I returned the car with more gas than what they gave me and cleaner than when I picked it up and they will only return $250 to me and will not return the full $450. Horrible customer service I will never ever rent from them again.
Review №4
2022-03-02I had to wait in line more than 25 minutes. They gave me a full size van instead of a small suv because they had no other vehicles. When I returned the vehicle to the facility, I stayed in line to speak with a representative and ask not to charge my credit card but charge my debit card. Another 25 minutes staying in line. The result? Weeks later, my credit card shows the charge… I wish they would have trained personnel.
Review №5
2022-04-26No issue with the vehicle we got, it was in good condition. The problem was with the customer service. I planned on using a debit card to pay for the rental, but the gentleman helping me refused to accept my debit card. This wouldn’t have been that big of a problem, but 1) I was told when I booked that using a debit card would be okay 2) I was literally looking at their debit card policy ON THE DESK as he was telling us this (which stated using it would be okay to use). Additionally, we needed to add a driver and he would only tell us that “it would be a lot of money”. He would not tell us the final total and it was frustrating. Just please make sure you have a credit card with you to avoid headache.
Review №6
2022-05-10Well, I’m going on 2 hours in line. It takes about 30 minutes per customer. The desk agents stare at a computer, make a few clicks and nothing seems to happen. I don’t blame the employees, it’s clearly just a terribly run company with bad workflows, rampant inefficiencies and no incentive to improve. Go with a more reputable company like Enterprise. It’s not worth saving $50. I have no clue how they stay in business. At one point four check ins were open. We are down to one check in. Keep in mind the line is huge. Maybe they can take scheduled breaks with a line stretching back a hundred yards or so. In conclusion, this is an evil business and I suspect they are actually a shell company created by Vladimir Putin to sow seeds of discontent in America. Don’t shop budget, or youll begrudge it.
Review №7
2022-07-07Reserved a car with an infant car seat and a toddler car seat. I have been calling for 4 hours to the same number claiming to be the front desk and I keep getting the national line and not one person has been able to confirm my reservation correctly. NOT ONE PERSON IN HOURS. BTW the number provided by thier email and by google is no longer in service. AWESOME WASTE OF TIME AND MONEY. spend the money on ANY other company
Review №8
2022-08-07Budget is trying to charge us more than double for a one day rental. The reservation price was $64. We returned the car exactly on time with a full tank. Just received the email receipt and they charged us $134. No explanation. Now we have to call and wait on hold forever to get a refund. This is not the first time that Budget/Avis has done this. They wont give you a receipt at drop-off, so you have to wait for the email to see if they charged correctly. They also include a hyperlink to an itemized receipt. That hyperlink doesnt work half the time. This system that they have is so annoying. Where else do you use a service where you almost always have to follow up to process a refund? Just unacceptable and unnecessarily time consuming.
Review №9
2022-04-26Car was ok, not the cleanest. but no provisions to return prior to business hours. They dont open until after my flight leaves and there is no drop box to leave the keys. Sat on hold for over an hour to have two people tell me no early returns and then transfer me back to the que again to sit on hold. I will not be renting from them again, very very inconvenient!
Review №10
2022-07-26We have been in line for over an hour when we signed up for fast break service(keys and car are ready to go upon landing). It’s hot bc we are outside, there is no water provided, we have small children out here in 99degree heat, and we have all asked to speak to the manger and Josh has yet to show up. We all called Budget and all they could offer us was 3 days off our NEXT SERVICE! You guys will NOT GET MY MONEY AGAIN!CAR BRAKES STOPPED WORKING! No refund or replacement car! DO NOT GO THROUGH BUDGET OR AVIS