Car Spa Car Wash, Oil Change, & Inspection in Houston
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Houston, Harris County, Texas, US
Site: http://www.carspa.net/locations/...
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:8AM–7PM
Car Spa Car Wash, Oil Change, & Inspection in other cities:
Came in for a car inspection. You have to see Rich, as I did, because he was very helpful and friendly. Man, he gives great service which is not something that is too readily available. Rich was awesome!
I paid fora gold package car wash. I didn’t realize that it came with interior cleaning until after I had left. Obviously I did not get the interior cleaning I paid for. Very disappointing as I only live a few miles from here and had hoped to make this my car wash, lube and gas station. I guess not now. Too bad
I brought my Moms car into this place & got almost every service they offer!! It took them some time, so I just took a walk, grabbed some groceries & came back to an AMAZING TRANSFORMATION!! This SUV looked NEW again!!
Expensive.. $25 to get wash in vacuum.. $10 for the same service elsewhere. Not to mention if someone is getting there car vacuumed you have to wait behind them.
Car wash does a pretty good job and there are employees that wipe down your vehicle afterwards to make it look good and dry.
Super nice car wash in midtown.In midtown there are 2 challenges when it comes to car washes: 1. The number of car washes are very limited 2. The quality of the car washes, if you do find one, are mostly terrible. This one is excellentThe wash is efficient and fully cleans and the best of all: hand towel dry!!!I would defiantly come here for the car washes, always.
Great customer service and Rich took care of my inspection efficiently!! Only place I’ll go for an inspection and exterior wash in the loop
Great prices and the staff does a great job! My go to car wash! Also get my inspections and oil changed here! Very convenient!
Awesome customer service today by Mr Kerry!! He was quick to assist and professional.Will be visiting there again because of him for car detailing.Thanks 😊
Got my car inspected here. In and out in 10 min. Free car wash offered. Super nice, professional staff.
I came here on a very busy Saturday but I felt that the wait was only 20 minutes. I assumed the wait would be longer with the lobby inside being full and people standing outside waiting for their cars as well. My car still looks clean and shiny and I got it cleaned a month ago.Update:I visited a month ago on another busy day. They told me ahead of time that it may take an hour. I didnt mind because I had downloaded videos on my tablet. However, it still only took maybe 30 minutes. I do like that they are upfront about how long it may take so that I can decide if it works with my schedule. And they always do such a good job cleaning my car! Thanks!
My favorite place to get a quick oil change. They have all my information and are helpful with people who don’t know much about cars. My car also comes out spotless out the car wash. A great find in midtown!
Took my car to get washed Manger Pedro was very helpful great customer service will return
They are very professional at what they do. The wait was worth it. Carlos provides you with good customer service. Will come back to get my car clean
Absolutely had the worst experience. I dropped off my brand new x5 for a full service wash. After driving it home, I noticed my tail light and the top of the bumper had scratches on it. I was told to come in and was then instructed to point out which pieces of equipment could have caused it. Then I was told if I couldn’t point it out, they were not responsible for it. Unless you hold a masters degree in car washing equipment, avoid this place like the plague”*********************************************Reply to the nonsense response below: There was no damage to the car prior to the wash, Just like I was made to point out equipment parts that caused the damage, I asked the MOD to point out what else could have caused the damage so high up on the car and in an unusual spot. He couldn’t come up with anything. Weird. Figured he would be an expert by now after all the reviews of vehicle damage below
The service is great! Knowledgeable, friendly dedicated staff. They offer multi level memberships which allows for unlimited washes and then some depending on the monthly rate package purchased. Members also get additional discount for detail services, I believe. Their detailing service was off great quality, with dedicated shaded areas for staff members to complete detail to the vehicles. You see all makes and models vehicles doing by to get serviced.
Service was horrible, almost 100$ for a wash and interior detail... they did a awful job on both. My 10 yr old could have done a better job. Spoke with Kenny and came back another day for them to make it right, waited 20 minutes for someone to acknowledge me in the wash line, finally went in and asked for help... cashier wasnt very friendly. I wont be using them anymore
I came for a detailing service and the vehicle looks great. I asked for the wax and interior detail. The car looked great when complete. Great deal for $70. I feel like I have a new car.
This car wash place was is good. I am looking forward to them in stepping up their manning so that we get the carpets shampooed in their maximum detail option. They could also use an ATM since we like tipping the workers and some of us dont always have cash on hand. Other car spas have them. Not sure why the downtown location doesnt.
First time visiting this car wash. Experience from check-in to receiving the car was near perfect. 30mins in and out at 4:45pm on a Saturday. $19 for Silver wash. After coming home I checked car thoroughly. Only two waxy residue spots on hood that I quickly removed with finger nail. Noted interior rubber mats were washed. Nothing was out of place. Good experience.
This is the first time I used this place and they did a great job! Shout out to Damian! The car exterior looked spotless after coming out of the car wash and being dried down by hand. I also had gotten the interior of my car detailed and it was clean afterwards. They had forgotten to vacuum the trunk, but he was quick to get that done as soon as I pointed it out. The price was very reasonable for the services compared to nearby car wash locations - $50 for the interior detail and the car wash!
Great place for state inspection, clean waiting area, coffee and clean bathrooms.
I arrived at the store Car Spa provided great service with a smile.
This location does great work and the GM Pedro is so professional.
I have brought my cars here for years for inspections, oil changes, car washes, etc. Today I arrived at 9:00a.m. to get my car washed. Not detailed, just washed. It took over an hour and I watched as a dozen cars that arrived after mine were washed first. It wasnt even a busy day.. No explanation from anyone as to why it was taking so long. I will never go back and do not recommend.
Went there twice ( 3 days apart) in 2nd week of June fir the $ 49.99 detail polish. First time was told they were too busy for polish detail due to short staffing. Had confirmed with one Salinas after calling and left disappointed. On site, also reconfirmed with one Nemo on my driving back whi confirmed the shots staff.Next 3 days drive all the way from airport after work at 8:35 AM and met one Michael who said yet again, SHORT STAFFED.Have struck off this place FOREVER !
This is the absolute worst place to take your vehicle. I have had two incidents with two different vehicles. The first incident they left open my sunroof and drove it through the wash and the manager was not willing to fix the problem he offered not help at all he was rude and blamed me. So because of being a forgiving man of God I was willing to give them a second chance. The second incident the a huge scratch 8x4 diameter mark on the door and I end up making a police report and having to take them to small claims court. I had just settled in my mind that they were not perfect so I always had to go around my vehicles and go over what their finish product. I will never give them my business again.
Excellent Customer Service. My go to for my wash.
My favorite place to wash my car. They have different packages to wash your car inside and out in very affordable prices.Also, the waiting area is nice and clean. Employees are super friendly. In overall I recommend this place to get your car washed and pump gas in a nice gas station
I live in the midtown area and this is where I bring my vehicle for oil changes, inspections and car washes. They do have a gas station at the front of the area, but it is extremely expensive compared to the city average. They do offer a discount if you get a wash, but it is still on the high side.I have always had good washes on my cars, however, several times they have forgotten to apply the fragrance (that I do pay for with my package), and I have had to ask for one touch up.They do not allow you to tip on your credit card, but I usually buy a gift card for the detailers so that they can buy a drink from the shop.
I typically like this place a lot, they do a very thorough cleaning of the car and I’m always satisfied. However, they are very unorganized and slow when pulling up and trying to get someone’s attention as to what service you want for the car wash!I was the third car to pull up and didn’t have anyone come to window until after four other cars pulled up and got serviced!! Ridiculous, so my car ended up being behind 5 cars that had pulled in AFTER me.I waited in my car giving eye contact and even rolling down my window to get someone’s attention but was ignored! You all must do better with your organization and customer service skills
I am very happy for the great Job, thank you Jesus and Mr. Nemo,My truck is super sparkling, continue with the great work.👍
Great team and a great price. I came to get my state inspection and they gave me a free car wash to go along with it! Quick and easy process.
Amazing service! Every employee I interacted with was so friendly and professional. In addition to the drive thru wash, an employee wipes your car before to assist with the wash and after to dry and make sure its clean. And they do it with a smile on their faces! Most importantly, I came in with a scratch on my bumper and they did a great job buffing it for me. It looks great now. They also advised me on how to make it better with touch up paint. Also very great prices for the services! Will definitely be going back!!! Thank you all!
Disappointed! Platinum Plus Does NOT include wiping down the interior. I usually love going to this place because they do the state inspection, wash, and oil changes in one place. However, after paying for their 44 dollar car wash which includes something called conditioning the interior where I was assured it included an interior wipe down, the car door panels were still dirty. Also, they forgot to vacuum the back and wash the floor mats. In previous visits, I only paid a few bucks for the basic, so I didnt worry about the quality of work, but this time I expected a bit more. Sadly, my regular shop charges about 35 for the same job, and it includes a hand wash with is better for your car. By the way, I did get an oil change and state inspection, which I appreciate the convenience, but I wont be doing more than a basic wash in the future. If you need a quick clean, this is the place for you but if you want more quality work go somewhere else.
Always a great wash and vacuum! It can take a while if you hit it during the peak rush.
Beyond awesome service. Each time I have been here they go above and beyond on the, inspection, car wash and/or the detailing everything. Maguyver is awesome super knowledgeable. I came here for my state inspection and my tail light was out and he put in new light bulbs. Super fast and awesome service.
This is a good spot for exterior car wash. But their interior cleaning service is one of the worst service i have ever got. They charge $49.99 for any interior plan. After about 40mins they have returned my car as i gave them. Not even wiped, dusted or vacuumed inside. I picked up all the papers, cleaned door consoles myself for some time. Then I brought this disastrous detailing service to the manager’s notice. Manger is courteous and he asked for 20 more mins time and he worked on my car himself. I really appreciate his effort for the customers satisfaction. But i wouldn’t recommend their interior service to anyone.
I go here for state inspections. Free wash with inspections.Everywhere else is just an inspection so anything free is better. Good service as well.
The only positive aspect of this car wash (I have no experience with the mechanic) is that it is convenient for me. The prices are high, we had to wait for longer than they indicated, and we had to remind the detail guy multiple times for services missed and spots in the car that he missed. At the end of the day, they have a lack of attention to detail. If they are going to charge premium prices, they should provide better service.
Why did they do away with the 48 hour rain guarantee?
Great car wash with competitive prices. They charged me an extra month after cancelling due to billing cycle issues. When I asked for a refund, they worked with me and resolved the issue. Great customer service from Charles. Thanks.
Came in for an interior “platinum plus” exterior wash Friday. Realized when I got home the side of my car was still dirty and the wheels didn’t look like they had been cleaned. Basically looks like I hadn’t washed my car. Went back on Monday and talked to McGiver the manger. He was so great! I showed my receipt. Be took a look at the car with me and took the time to let me show him what I was unhappy with. He then let me put the car through to wash again and then he personally wiped it down himself making sure it was to my satisfaction. Amazing service!!! Will be coming back. Took a star away only because of my intial experience.
No longer my go to for oil changes and car washes. I used to bring in my vehicle and receive a discount on oil changes when I brought my own oil and filter. Today I brought it in expecting the same, but instead of a discount, I got charged more for my oil change. $25 Labor charge vs $19.99 for an oil change. To make things worse, I no longer received my free car wash with my oil change service.I even asked for the manager to explain this logic to me. He was very nice and polite but could not explain the logic of why Im paying more and getting less. He could just tell me thats their labor charge and thats their policy. So their policy when they use less supplies is to charge their customers more and give them less. Thanks. Noted.
Horrible: I had high hopes when I signed up for the monthly membership here. Sparing y’all a long review; basically, this place is run horribly. Car wash is broke down constantly. The employees do not take any pride in their work and management does not care about their clients. There are better washes in town. Don’t waste your time or money here.
I’ll tell you what. My car was ABSOLUTELY filthy. I inherited a car that previous had a family of 5 children. I’ve vacuumed and cleaned it but I’ve never REALLY cleaned it. I took it to this place and paid ONLY $29 for a inside and outside wash. MY WORD my car has never been so clean and I have actually tried to clean out the family filth. I most certainly will be looking at a bigger package to get it perfect top to bottom! Thank you guys for your hard work!
Just left after getting several of their interior detail packages. The employees took a great deal of time and care on my vehicle, and did an outstanding job cleaning/shampooing the seats and carpet. Would definitely recommend. It looks like a new car.
Every expensive and it took an hour for my car to be finished and there were only 3 cars ahead of mine. The person working on my car was extremely rude. First time using them and I will not return, and ever recommend. Its so hard to get decent customer service these days. Gave 2 stars because car wash was decent.
Always quality care for my vehicle!
Loved the way my car looked after the were done and they put air in my tires for free will definitely be returning here
I would not recommend this car wash / car lube service center. I came her for a quick oil change, inspection, car wash and it took over 2 hours with no one being in front of me. They only completed the inspection and tried to over charge me. Then when everything was done my inside of the car was full of dust and dirt. They didn’t even clean the inside. You lost my business.Ps . Homeless people coming in the waiting area begging for money. Not safe environment.
Usually we get the interior detail and it comes out spotless, but they were closing in 30 min so we got the basic clean which was just ok.
These guys were super nice and managed to solve all the tiny niggling car issues that needed taking care of. They worked with my insurance to fix the chip in my windshield without me having to pay a dime and did it all with a smile. My car has never been so clean either! Wish I could give them 10 stars they were so nice.
This Car Spa is convenient to downtown and Midtown when you need gas and a quick car wash. Its clean and the staff are friendly. I frequent it often since I live nearby. I like how if you purchase a car wash at the pump that you get a discount on fuel, but I do think their price per gallon is rather high compared to other gas stations in the area. The waiting area is comfortable and clean also.
Great car wash. Very excellent customer service. Superb for the price.
A while back I got my oil changed here and the tech put failed to tighten the tank all the way. Most of my oil had leaked out from underneath my car which I didn’t notice for a few days (extremely dangerous for the integrity of a vehicle). They of course fixed it which was to be expected.Recently I got my inspection done and it failed due to my “3rd brake light being out” (middle brake light). I left, bought a new light bulb and came back only to realize the tech did not notice that the 3rd brake light had been rerouted to the spoiler. It was a waste of my money and time to have to wait for the original inspection, leave with a false fail, buy a bulb, come back, and wait again for it to be reinspected.Just based on these 2 experiences I feel like the staff could be more attentive to detail, and that there are plenty of other shops I would take my car to before here.
The actual service was phenomenal. My truck looked squeaky cleaned for sometime. The only downside is that the gentleman who took care of me was rude and seemed to not enjoy his job.
Got my car inspected on a friday afternoon and got a free hand wash with it. super quick process and friendly staff!
Our 2009 Lexus was covered in scratches, the interior was nearly unbearable from years of smoking, and the carpets were grungy. Charles Ferdinantsen and crew gave us back a brand new car. Scratches gone, carpet revived and smell removed. We are so happy with the exceptional service here. Thank you Car Spa.
Attendant actually took time to wipe the front and back of my car before I went through the wash
- That is amazing jobs. I got a platinum full service car wash, My car is super clean. I had small trash bag inside my car, I thought I will take it out after I get my car done. When I received my car , my small bag is empty , they just take all my trash out even I did not tell them anything. Thank u for doing that.
This was the bad experience I have had in my life, for a city like Houston we do expect more.I took my car to wash, when I arrive I only ask for full wash option (cause I really want my car to be shine and good smell) , the guy push me for wash the seats, only because he saw me with my dog, and I agree on that time, because I told him I need a full wash so will be perfect to have the seat wash too.I wait on the side of the washing place and they only wash my back seat, not front seat, and return me the car, I ask the guy what’s happen why the car looks so dirty, and he said I pay only for clean the seat. I paid 45 dolares for the bad service I ever had in my life, I back home and I finish to wash my car by myself cause inside was still dirty. If you love your car and don’t want to get stress check another place for wash your car.
The people here are the best! The manager and employees are SUPER nice...I literally come here every month or so for my job, but one of the guys saw my tire was low and offered to put air in it for me, which I dont think he had to do...the prices seem reasonable as well; a state inspection is only 25.50 and their cheapest wash is only $6. They have free coffee and Wi-Fi, and their bathroom is ALWAYS clean...They may get a little backed up if theyre understaffed, which usually means a bit of a longer wait, but times theyre done in 30 mins, depending on the service...Plus they also have a tv, and a little play area for younger kids...its a really good place to take your car!
Ive had issues here and there with this business but I can say they have made any wrongdoings right. Once, I had a pair of headphones go missing and the manager paid the replacement cost which was appreciated and kept my business. I go here weekly. I always take a video inventory as I pull up just in case anything else goes missing.Sometimes you have to stay on the guys cleaning but they are happy to go back over any missed spots.
I got an full synthetic oil change this past Saturday. Here are some things that I liked:They gave me a rundown of everything they were going to do.They told me exactly what they were gonna charge.They checked the air filter right in front of me (as opposed to telling me that it was dirty)Their system showed what I needed based on my cars make and model.There was also a complimentary car wash.The only thing that disappointed me was that the person I spoke with said that it would take 10 minutes to get my oil changed and car washed... but it took 20, which is still amazing.
They really took good care of my car, they really went the extra mile to make it shine/not smell like old food anymore. It was the perfect graduation gift for my little brother. And when you need that armor all xtratuf power, asked for Marta. Shes the bomb diggity.
DO NOT HAVE ANY WORK DONE AT THIS LOCATION!I went in for a simple oil change on my vehicle. Was told I had two options: a $72 or $59 synthetic blend. I thought this to be a bit high but trusted the gentleman working there.After looking over their pricing sheet as I was checking out, I quickly found that I was only offered the two most expensive oils. After bringing this to their attention, I was told that they simply “recommended what the manufacturer says and i could have selected something different” (even though I was never told). They walked away in silence when I told them how dishonest that was.As you can see from other reviews, this is not the first time something of this nature has occurred. Stay away at all costs.
Follow up:Its extremely unfortunate, that I would receive such a tone-deaf response from management. To address your response:1. Here at Car Spa we go over the manufacturers recommendations for all vehicles and explain the benefits of each oil services we provide. As clearly stated in my review, no manufacturer recommendations or benefits of all oil services was provided to me. I was simply told the following words We have the 59.99 and 72.99. Difference is one is 600 miles and the other is 500. This does reflect your company standard of going over manufacturer recommendations or explaining the benefits of each oil service provided.2. Ultimately it is the customer that well determine what kind of oil will be used. The price sheet that was shown to you contains all of our oil prices which you couldve chosen from. Again, I was given two prices to choose from. The full price sheet was not gone over with me. This is the clear and concise issue at hand.Its extremely disheartening that instead of addressing the issue at hand, there has been an attempt to justify this lack of service. As I previously stated before, I would recommend no one ever receive service from this location.
The guy outside taking the orders for the car wash is annoying, and is reluctant at giving back change trying to pocket as much as possible. I had to rip my money out from his hand due to the way he had the bills folded, and tucked in his palm, which he still ended up with a dollar. I only get the bronze exterior wash since I didnt notice a difference the one time I tried the upgraded wash. The guys wiping down vehicles usually do a good job, and I gladly tip them.
Exterior car washes are quick and usually last for about two weeks at a time. Detailed cleanings are reasonably priced and small discounts can be given. Usually details last about 6-9 months if you take care of your car!
They always offerred such great services. However, if you change oil or have the inspection here, double check whether the hood is fully closed, sometimes they forgot to do so. The staff is very nice and the waiting area is very comfortable as well.
Kenny the lube manager was very polite and helpful and even gave me a discount for a wash and left my car spotless. I recommend you to come here for your maintenance and car cleanliness needs.
This would have to be the worst experience ever. I was the first customer in the morning. I got an oil change, and then got a car wash. The car wash seem to take forever. When my car finally came out, it sat there and air dyed it self. While the attended cared to 2 other cars that were in the express lane. I got feed up and got my keys and left. I called back around lunch time to complain about my experience and waited on hold for 21 minuets before a manger got on the phone. The Mangers solution to the problem was come back and let me give you an extended car wash. While waiting for my car, same thing happened again. A car was left to air dry while the express line was attended to first. I guess if you dont have a brand new car or you get off they put you on the back burner.
Loved coming to this car wash until the last time I went there and someone stole a $600 piece of jewelry out of my car. Iris a gold grill and whoever stole it can’t even wear it. Probably won’t go there anymore.
Had the monthly deal for 4 months since moving here. There work is always low/average leaving streaks and soap subs after they say the car is done. They have also 4 times charged me extra for wheel/tire shine of which was not done at all. Twice including this afternoon Ive sat in the membership line waiting for a car clean for over 15mins without one person even making eye contact....this has been twice since coming here. Dont waste your time and money....drive a couple mile further to another place that do more for less. Today I immediately called after 15mins of zero contact waiting in the heat to cancel membership...they actually said. you will need to just come wait longer so we can cancel it I just called the bank to block them.
Dont waste your time, other options around town for car detailing. They will charge you a little bit more, but youll be getting what you pay for. Horrible service and management just doesnt value their customer because Houstons economy is bustling and there is another fool around the corner who will use their services.Wont find customer service here. Another entitled business that wants to treat their clientele the way they want because Houstons economy is bustling.I had paid $90 for detailing. Most places charge $125 - just pony up and pay the extra. Lesson learned.
If youre not doing it yourself, come here. Theyre probably the best in town.
They always do a though job in a timely manner. Clean waiting room and bathrooms.In a great midtown location.
I drive for Uber, I use Car Spa all the time. They are very professional about taking care of their customers. I like idea you a hand wipe down with every wash. The prices for each wash is fair for quality they gave from Car Spa. I have been here enough times they know me my name. I am very pleased with their services.
I have been to this car wash a couple of times and it was okay, but the most recent visit was horrible. The guy who checked in the car was so rude, all other staff were friendly though. And the interior car mat was still dirty after the service. I dont leave the negative review unless I have to. I will not go back to this place.
Car wash is pretty good here. Do a walk-around before you drive away and theyll be glad to pick up any spots they missed. 48-hour rain redo policy is a plus.
Magiver (sp?), the manager was extremely accommodating when it came to resolving an issue with a detail service. He was prompt, courteous, and very friendly. The staff treated me and my car like family.I am glad good customer service still exists. Mistakes happen, and its really hard to find a company like this who will not only own up to it, but will go out of their way to correct it.I will definitely be coming back to Car Spa again and again!
I’ve been a clien of Car Spa for quite some time now and I can honestly say I love bringing my truck here. I’ve have a monthly memebership and it is the best investment I’ve made this year. If you want to ensure that you car looks brand new every week, bring it to these and they will do just that. All the employees are nice and take pride in making sure all cars look great.
Good experience over all. Was a little disappointed they dont have a way to take tips by card. You can buy a gift card but it has to be spent there. I walked across to Wells Fargo to grab a tip.
Absolutely dumpster juice. Spots all over my car. Front back bumper on all the cars I saw was dirty. Maybe it was cold. Leather was half cleaned. Rims dirty. Windows half cleaned. Just a bad experience when I just paid for a $60 membership
They have many options for your car which is great, but they dry your car off with the same rags as all the other cars. I had streaks on my exterior and interior which I didnt like, bit it was really convenient.
This place is shady. They tell you things are wrong with your car which arent and try and up-sell everything. It is not bad if all youre getting is a car wash, but if youre trying to also get a car inspection or oil change, I would not recommend it. I will give them the fact that the location is convenient and you can get everything you need done at one place.
Friendly and fast service. They do a great job cleaning the car. They also have Conoco gas station so you can get you car gased up and cleaned at the same spot. Friendly staff members. Clean waiting room amd clean restrooms as well.
Windshield with a foot long crack. Today after picking up my car for a car wash I have realized that there was a foot long crack on the windshield. After talking to the manager magiber antunez no solution was provided even when he admitted that that could be done when they washed the car an hour ago. There was another employee Kimberly that admitted that she didnt the crack when she was vacuuming the car. Even with that proof the manager refused to offer a solution of the damage that they have made.I do not recommend this place at all. Rude people, specially the manager, and lack of professionalism.
I realized that $40 of mine had been stolen from the console when I went to go tip them. I asked to speak to the manager. I didn’t even know it was him when he walked up because he didn’t introduce himself. He mumbled and was extremely unprofessional. I was looking through my wallet to make sure I hadn’t overlooked the money and he told me I had $20 in my wallet (which I did not). He said that I was informed to put my belongings away verbally (which I wasn’t) and that the staff doesn’t open up the console. He didn’t offer to go speak with the other associates about the situation, and told me that this is something that rarely happens which I have difficult believing. I understand that it is my responsibility to take my money with me but that does not give anyone the right to take something that is not theirs. He was extremely dismissive and I don’t expect his staff to have morals because they have a poor excuse as a leader. Needless to say I will never return and I will not recommend my company to take the vehicles there either.
Very unfriendly staff. Scam, fraud, the worst you can imagine.
The short version is that car spa damaged my vehicle and have given me the run around for over a month without fixing it. I was a repeat customer who brought multiple cars there for years (probably spending a couple of thousand dollars all together). Never again.Long version: 1 month ago, on a Saturday, I came in for an oil change and general cleaning (inside and out).After the oil change but during the cleaning inside the car, an employee broke my rear view mirror off in such a way that it couldnt be reattached.The guy who broke the mirror was very apologetic and I wasnt particularly upset about that (accidents happen).What did bug me was waiting beside my car for 30 minutes until a manager (Juan) could look at the damage and take down my details. On the back of their copy of the receipt, I wrote down my name, number, make, model, VIN, etc and since it was the weekend, Juan promised to call me on Monday with a resolution.No one calls me on Monday.I wait until Thursday to call them and after 20 mins on hold am told that the part has been ordered and that they will call me when it comes in.No one calls me the following week.I call on Friday and after a lot of hold time, I am told that the wrong part arrived, had to be returned and the correct one ordered. I will be called when it arrives.No one calls me the following week.I show up in person on Sunday and talk to Juan (who doesnt remember me of course). I describe the repeated calls, the repeated runaround and how after three weeks, this just needs to be made right. He promises, to my face, to make amends and take care of me and fix my mirror. I am clear that I will wait 1 week and if it is not resolved by then, I start posting my experience online.That was 9 days ago.Car Spa, your staff lie to your customers, repeatedly, on the phone and in person and it reflects very poorly on your company as a whole.It must be obvious by now to anyone reading this that they never ordered a replacement mirror, let alone a second one. It was a lie to get a customer off of the phone. You have lost a customer for life.
Every time I come here its a problem. It has been over a year since the last time and I was hopping they had solved some of their issues, but I was wrong! I just wanted an exterior wash its taken an hour and I had to go through the car wash three times because it would literally just push me through without washing my car (no soap, scrub or dry). It is worth driving somewhere else which sucks because I live right across the street....
I usually go to the car spa in NW Houston in FM 1960 and Eldridgr. I get everything done here....oil change. detailing, etc. Now that I work in Midtown I decided to go to the Car Spa on Brazos. I figured that they would give me the same quality service that I receive at the other location. Man was I wrong!!!. I purchased a interior wash priced @ $16.99. Now I was not expecting a full detailing job, but i was expecting that all crumbs and trash cleaned out of my car and for it to be wiped down well. When asked if i was satisfied with my service i politley stated no and asked if an area i noticed still had crumbs be cleaned out. The guy just sprayed some random solution in the car and wiped once. I ended up taking the rag from the guy and wiping the area myself. As I was leaving, I noticed more crumbs and items that were clearly trash...a q-tip, tissue paper...left in the car. I ended having to clean out areas that were left unclean and throw out additional trash . The only reaon I gave this review two stars is because my tires were cleaned well, yet I have not examined those fully. I will stick with the Car Spa on FM 1960 and Eldridge.
I had been a long time customer to this place taking my truck and my g/f car for oil changes and to be washed all the time.recently I took my truck here to get washed and they did not take the antenna off before sending the truck through the car wash. This broke my antenna off inside where it screws in. I took the truck to the dealer to get it fix, they ended up having to replace the whole antenna mount because it broke off inside. This cost me $450. Now they are dodging me and trying not to pay for the damage.I will never take another car there again.
My husband and I have been to Car Spa a couple of times, we live in Midtown and it is convenient. A few weeks ago my husband took his Jetta to get it fully detailed a $100 service. when we went to pick the car up we noticed the VW was missing from his rims. When we spoke to the manager about it he said there was really nothing they could do but glue the VW back on. The rims are about 6 months old so we decided to have them fixed privately. Today I decided to go back and give them another shot since sometimes things happen and we may have gotten a wonky rim. I dropped my car off and returned about an hour later to the nob that controls my telescoping mirrors snapped off.The control is on the driver door and the knob was in the center console, so they know it broke and said nothing to me. I asked to speak to the manager and he very rudely explained to me that since I bought my car used they were not going to repair it because I did not know if it had been previously damaged. REALLY?? When I brought my car to them it was not broken now the piece is snapped off. He offered to super glue it back on even though that would destroy the function of the nob. I will not be returning.
Man I wish I read the reviews before I came. I paid for the most premium wash they offered. My truck was still covered in dirt grime and road dust. Wheels were not cleaned and water spots all over the vehicle. Took 15 minutes for someone to come to me before I could pay. They did not clean the windows afterwards nor did they make sure that the vehicle was clean afterwards like mr. Carwash does. Very disappointed will not come back again and requested a refund
If i could give zero stars then i would. DO NOT HAVE YOUR CAR SERVICED HERE. I took my car to be serviced here before making a drive from Houston to Rifle, CO. These morons didnt do half the services I paid for. I had to ask them to complete the interior cleaning that was an extra $30. On top of that when they replaced my transmission fluid THEY FORGOT TO PUT THE CAP BACK ON... I drove from Texas to Colorado WITH NO CAP ON THE TRANSMISSION FLUID RESERVOIR. I guess I should have assumed there lack of knowledge of how a car works and checked if the cap was there myself after i asked them to finish doing the cleaning I paid for...
Follow up : I arrived at 4pm upon walking to the door a FRIENDLY female employee with dreds she said her name was Kim rushed to open the door for me... that starts great service and I came in and was greeted by a young lady named Jackie who was able to provide me with punctual service she was very friendly while giving me my choices of services provided a mgr approached us and was able to offer me a great deal he too was also very friendly genuinely he even walked with me to my car to inspect and make sure I was getting the best service possible i believe his name was magaver so far so good. I was notified that my services would be about 45 min to a hour tops and the establishment even offered WiFi YIPPEE!!! So while waiting I was checked on to make sure my wait was not too boring which it wasnt they have tvs and snacks that I can purchase which meant I didnt have to walk AWESOME.. AFTER 30 MINS my car was ready my car looks brand new again Im thankful and I will be returning. Dont take my word for it folks come in try it out ....
You will enjoy the best wax made in the world at this location especially (they sell more than any other Car Spa in the country;) wax that they have specially shipped to them. This is not the cheapest place in the world to get your car detailed but it is the best. I certainly wont go anywhere else.
I cancelled my membership with this location back in April, and have been getting charged monthly ever since even though I have written confirmation that it was cancelled!!!When I called today to remind them for the SIXTH time to stop charging me, I was told by the manager that there was nothing they could do & to call my credit card company to block the charges from now on. What an absolute scam, DO NOT USE THEM FOR A MEMBERSHIP!!!!
One star rating.... Why do you advertise for oil changes if you refuse a New (TO THEM) vehicles oil change due to number of miles! I had taken my car there in the past so since I was borrowing my brothers, decided to let then change his oil. I was told that they cannot change oil in vehicles that have not been there before if they have more than 100K miles! WHO DOES THAT? WHY ARE YOU IN BUSINESS! TO OFFER SERVICE AND KEEP NEW AND OLD CARS RUNNING! I SHOULD HAVE HEEDED THE REVIEWS AND KEPT IT MOVING!!! SMH!!!
Went in to get an inspection and was told my window tint would not pass inspection...but it could be passed if I threw in a little extra on the side.What the hell? This place tried to extort me! I know my window tint is below the 25% requirement and all other regulations because Ive never had an issue with it when getting inspections over several years. This is literally the only place that said anything and they were kind enough to include a little blackmail for their efforts.Instead, I went to another place a mile or two away and passed just fine.
Well, I’m sitting here at car spa right now perturbed enough to be wasting time doing a google review. I just pulled up to an employee actually rolling his eyes while waving me off using the most over-dramatic grumpy face of all-time. To further demonstrate his annoyance when I looked confused, he proceeded to for pout, leaning on the post and shaking his head. I’m fine with an unenthusiastic car wash but I don’t want to actually be made to feel bad about pulling up. Can’t wait to see what half-assed job I walk out to.
Charles recognized that my car needed a little more than a regular wash and recommended the appropriate service. My kids took a toll on my carpet and seats. Thanks for noticing!
My car was clean and beautiful. Service was awesome!!! Thank you
Went for an inspection and was failed because my tinting was too dark. Well I know that is not the case because the shop that installed it went over that with me. Got an inspection 15 minutes later at Shepherd and Richmond; my car passed inspection. So I had to pay for two inspections, but I should have just skipped Car Spa. You should, too.
Terrible experience! My GF took my 2014 Chevy sonic here for an oil change. Since the oil change it has been bogging down. WRONG OIL!!!! They told my GF at the time that my car called for a full synthetic oil when it calls for a synthetic blend. Not a big deal right? WRONG! Motor seals get used to the conventional oil or blend and form a better seal over time. When you switch to a full synthetic, often you will find your seals leaking due to the different viscosity of the oil.I wouldnt trust this place to do ANYTHING to ANY car.Its one thing to do a bad job. Its another to sell your most expensive oil to someone who isnt well versed in car repair.SHADY!!!
I got my car washed here, interior & exterior and i basically had to go home and re clean the inside my self. They did a half a** job at vacuuming, the cup holders and middle are of the car were still dirty and dusty. I had ashed in the middle on accident and when they cleaned my car it was still there. I had to go buy the car wipes myself and just did it. Thanks for a waste of time and money!
Im just not coming back here. Thats all. There are other places to get a cheaper oil change along with better carwashes and service. Normally the service is okay, but maybe the rain has had a weird effect on everyone and everything here today.
Fast and friendly, had state inspection done and got a free wash, awesome! Out the door within half hour.
Just to be clear this is a 4.5 review. Awesome carwash in midtown with great package deals. I stay to far west to frequent this location but I definitely recommend it
Worst experience ever. They don’t clean the inside of the car. I have given them 3 opportunities to clean my car. I will never be returning to this place. I would not recommend this place to anyone.
The service was great and awesome customer service. Everyone was so friendly and helpful. I would recommend this place to everyone. They did such a good job and I was very impressed with the results. The price is not bad for all the services they provide. This is the first review Ive ever wrote because I was truly amazed at the staff and the job well done.
Love it took their time and helpful
Worst service ever. If you go to wash for their advertising price, they will get disappointed if that just a basic watch. Ladies who work there are mean and dont really care about the quality or service. Just push you through the wash and dont even listen to us. Never recommend.
I have been going to Car Spa, this location since 2009. My man Charles Hall can sure detail a car. Highly recommend. Look at that shine on my MKZ Lincoln.
I have been coming to car spar for 4+ years and have never had a bad experience. The entire staff is so friendly, and they really take care of you.
Excellent job Awesome service!
I had gotten my truck washed here a couple times the people that work there are awesome this was on a lading experience by me looking at my glistening truck thanks car spa
Fast inspection, friendly staff.
“Freddie” the state inspector at CarSpa on Smith charged me $25.50 to fail my wife’s car, writing “BUSTED TAILIGHT LIGHT LENS” in the state computer system. There is a crack in the lens I fixed with tinted lens repair tape.I tried to get the registration sticker (which expires tomorrow) but was rejected because I have a FAILED INSPECTION notation in the system.The car is now at the Mercedes dealer for a lens replacement (est. $300-350 parts and labor).I would not recommend this MidTown yuppie inspection station to anyone. I am going back to the Palestinian Arab who always passes me.
Takes a while and car wash is okay. Membership is pretty cheap. No vacuums tho.
Unfortunately yesterday was the last time I brought my car there. It took 30 minutes to clean my car, they charged me Gold service and have me a dirty car back. They didnt open the trunk and failed to vacuum the back seat. Not recommended if you are looking for good product. Service was friendly, but I cant show it off. See the pictures.
Used to be the best place to go, today I went sat there for 20 mins and no one even approached my car, other cars came and went and I was still sitting there!!! Never again!!
This place has become a three ring circus without a ring master. I call to check if they accept American Express Travelers Checks and was told I had to drive up there and see, I couldnt get the answer over the phone. Good Grief, avoid this place totally!!!!
Every time I visit this location the staff is friendly and my vehicle is super clean. The Best part of my visit is the cashier Alondra she is always smiling and extremely helpful.
Awesome Carwash and Lube Center. These guys work hard on making sure your satisfied and happy with your service. Tony is the best!
This place used to be amazing.. now, I have to inform of several missed things, i.e. not completely vacuumed, sticky residue and half cleaned console.. 🤦🏾♀️😑
They consistently provide good wash services - clean location - best car wash in downtown area.
Car wash is quick and is a good car wash. Car was really dirty and was cleaned up so looked new, with minor items taken care of when I got the car back.
I love being able to drop off my car for a wash and then pick it up later. Always friendly staff and a good wash almost every time.
State inspection, oil change, and car wash in under 20 minutes. 10/10 will go again!
Got an oil change done this weekend great service and it was completed in under 20 mins
Decent. Washed the outside well but the inside still had dog hair and spills that were not cleaned up. For the money I expected more attention to detail.
Great. Do a fabulous job on my car every time I go. Courteous employees. So happy they are near.
$7 exterior wash only is so much better than a gas station car wash as they hand dry it.
I took my 370z in with new Rohana RC-10 20 wheels for an inspection and one of the emplyees damaged a wheel by hitting a curb. I am currently waiting to be made whole with a payment to replace the wheel. Polo Reyes is the manager and said that he will get the check for me. This could take up to two weeks according to him. I will update this review with the outcome of this very frustrating situation. I hope that it will be a happy ending.
An amazing experience, everything so fast, the place is clean, they tell you what it costs and what you need to change, car wash outside included.
Took my car here for inspection. Decent service but now I receive junk mail constantly for 3rd party car warranties with the information they have (including their misspelling of my name)
Awesome friendly extremely helpful staff. I wasnt sure if my car was to low to get in and the figured it out really quickly. Came out looking perfect.
Best car washes in Houston great customer service
Cheapest and best place Ive gotten my oil changed. Car vacuum and wash was okay
Free car wash (basic exterior only) with oil change! Hardly any wait on a Saturday mid-day.
I am new to town and asked about their specials. Their manager came and personally spoke with me and took great care of me! Their service was excellent. I’ll definetly be back!
Great detailing and great customer service. Very friendly staff. I would defiantly recommend them to all my friends!!
Super nice staff. Took longer than an hour though, but my car looks amazing. Would definitely go back.
Get that car looking and feeling brand new, real quick too!!!
Like this place in downtown Houston. Theyll go over your car a bit before washing and then touch it up afterwards, great job
Great service! Went in for a state inspection and was in and out in 10 minutes. All the staff were friendly!
Pretty great for a $6 car wash the auto thing is pretty good and they hand dry and have the vacuums
They crashed my car and wouldn’t take the blame. They said they would call me back after checking security cameras and they never did. Terrible! Don’t recommend it!
Missed several spots on the car. $31.00 for full service to only half do the job.
Paid for a upgraded wash and interior clean at $70 as requested the seals be done ask twice still didnt get to work I paid for.
First time they did a good job on my car second time they didnt vacuum my back seat because I had a towel on there.
Fast and friendly service, plus a free car wash with vehicle safety inspection!
Car service is nice and employees very nice, but the inside of this place is not clean or nice. Ceiling tiles covered in water leaks and very disturbing.
Good Customer Service. I got my truck washed and I was out of there.
Great service, relatively quick wait times. Really appreciated that the couple times we went up there they went out of their way to help us past expectations.
Not much of the car wash left dirt on my car Guy offered to wipe it down no I don’t want my car to be scratched so be careful this car wash will ruined you car color
Friendly and quality workmanship!! Takes some time to wait but its worth it!!
They want to charge $25.50 for a motorcycle state inspection. I will take my business elsewhere.
Quick and easy state inspection, and I got a free car wash out of it 🙂
The whole staff is amazing. But they miss the details alot of times when you get a wash.
Service was fast and they did a great job on cleaning my car
Great job on details! Really nice waiting area with good a/c. Friendly staff. Good price!
I work here and we do a very good job of cleaning your car,truck
People were super friendly and I got my inspection completed quickly and without any troubles.
Got here at 6 so I wasnt sure if i could still get my state inspection done.It was done within 15 minutes.In and out.
The manager is unprofessional they did a rush job. I would never use the company again.
They always do a really great job on my car for a really reason price!
Had a great experience with this detail shop will start using from now on, supper clean work.ThanksJohn
Very nice car wash. Very professional staff.
Thanks for excellent service in cleaning my car i recommend place to clean cars
Paid $60 for wash / wax. Lengthy, detailed work!
Very fast, effective washing service. Never have to wait.
Always fast service and decent pricing. Waiting room is also quite nice.
Not worth the price for an okay wash.
This is an excellent car wash. I was very impressed.
Great workers and customer service... Excellent work
Best place ever..shine lasts days..if it rains you get a free rain check to come back
Car came out super clean for 36dollars not bad.
Awesome service. Great job at detailing my car.
It was scary. Lots of homeless people. We got surrounded. In the few minutes we Were there.
Nice place to wash your car, reasonable prices, and fast service
They do a great job on cleaning my vehicles!
Very nice service but will get full easily, like most places.
A nice price for a mediocre cleaning of your vehicle
The staff are very nice and informative. The place is very clean and efficient.
Total reviews rating 3.9
199 Reviews for Car Spa Car Wash, Oil Change, & Inspection 2023:
Review №1
2022-05-01I dropped by for a full service exterior andinterior cleaning and added headlightrestoration also since I was in need of that. The attention to detail at each station wasremarkable and I appreciated the quality of work done. Ill definitely be back!
Review №2
2021-05-08Searched for car wash only requiring a cleaning my cloth seats and floor carpets. Many businesses had voice-mail or websites w highly priced add on packages or wait lists. I needed affordable service today. I spoke with a live person three times to inquire if they did steam cleaning & shampooing. The person patiently answered all of my inquiries and would take me today. I was quoted a below market price and headed over. Three hours later my longstanding stained vehicle was renewed. So much so, I can hold off on needing such services for a while. I was so pleased with the service I highly recommend Car Spa for interior detailing.
Review №3
2022-03-313 years ago I gave 4-star review for this shop, and now I changed it to 5 stars because they deserve it. They are very quick and more detailed. Also they have a new self service machine to get a ticket if you want to get a quick wash and shine, rather than previously services with an employee (which they were nice but it was delayed process to get your card and go to process and bring back).
Review №4
2021-11-09Ive been coming to this Car Spa location on Smith Street for 12 years. If they do get it wrong, they quick to get it right. Im real particular when it comes to the maintenance on my 2016 MKZ Lincoln.
Review №5
2022-02-23Was greeted instantly upon arrival and got fast service. I went inside and got greeted by Pedro. I asked him a few questions about how long it would take to get an oil change and how much the inspections cost. He was really helpful and answered everything professionally.
Review №6
2022-04-12Staff we super friendly and professional. They answered my questions about synthetic vs regular oil and when I had questions about my bill, they explained everything to me in a respectful genuinely helpful way. However, beware the drink machine as the tea gets stuck.
Review №7
2022-03-24You shouldn’t feel like theyre hustling you at the car wash! They didn’t reset my Oil change light. Dog hair is still everywhere! My bill was 90.00 for oils change and detailed washed. I won’t be coming back.
Review №8
2022-06-30This place is awesome, I’ve taken all my vehicles here from car washes to oil changes.Rich, especially, was super professional while performing my state inspection. I highly recommend; 10 out of 10.
Review №9
2022-05-08I have been coming to Car Spa Midtown since they first opened. On Friday I went from my typical car wash. Returned back today for the 48 hour wash guaranteed to find out they no longer offer this service. Super disappointing!Would’ve been nice if I was informed of this on Friday when I had the car washed. I would’ve been more particular about dirty spots they missed when cleaning the car.
Review №10
2022-05-30Fast, efficient, good service. I always get oil changes and inspections done here. Free basic car wash with oil change. Waiting area is large and comfortable.