Wheelchair-accessible entrance
Yes
Central Texas Veterinary Specialty & Emergency Hospital in Austin
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Austin, Travis County, Texas, US
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Comments (130)
I am giving 3 stars because the Dr.s here are great and usually the front staff are very nice. I have to say after spending thousands of dollars between here and the round rock location I would expect the front desk staff to be a little more friendly. I will also say the round rock staff is much nicer. Usually when you come to an emergency center it’s because their is a situation that can not wait till the following day and it’s an urgent and emotional matter. I have never been treated with such disrespect as I was tonight by Sophie. She needs a lesson is customer service and she should take some kind of class teaching her human and animal compassion. The medical field isn’t the place for her. Warning everyone not to have contact with her and you will probably have a great experience.
I have taken both my dog and cat here, since it’s close to where I live. Both experiences left a lot to be desired. Yesterday morning around 5am I brought my dog in because she was having severe gagging fits during which her jaw would lock up. We were put in the triage room fairly quickly, but it took more than twenty minutes of waiting and my dog throwing up blood for someone to come look at her. Long story short - I was sent home with instructions on medication to give her as well as instructions to call a surgeon if this gagging continues because they didn’t have the tools to look in her throat. I had to take her to my normal vet a couple hours later for a day hospital stay because not only was she still gagging - the emergency doctor gave us the wrong dosage instructions (my boyfriend and I both heard her say 10ml, 10ml, 10ml of each medication very clearly) so I gave my dog two doses of lidocaine that were way too high and if I had continued on her instructions instead of bringing her to my vet she would’ve died. $268.When I brought my cat in about a year and a half ago for her second UTI in a month the same doctor told me it was caused by stress from me changing her litter box and charged me $500. A week later I took her to my vet where it was found out that she had severe bladder stones that had to be operated on ASAP.Will not be coming here again.
We were in a horrible car accident late on a Thursday evening. Our dog was in the back seat and didnt seem like himself after the accident. We took him here. He was seen immediately and considered in critical condition. They took him back and went to work on stablizing him. They kept us up to date during the whole process. He needed CPR and they conducted it and Elvis made it through. He stayed overnight and they called us at 1 am to give an update on his progress. We were able to visit the next day and the vet gave us updates. He stayed another night and, again, they kept us informed the entire time. He was able to come home today. I will be forever grateful for the care he received. The vets and office staff were amazing, so helpful and kind. Elvis is home and safe. ♥️
Dr. Laura Vasquez, head of neurology, took in Gypsy trying to find what neurological issue she had. After X-rays, MRI , CT scan, she found nothing. Rather than giving up, Dr. Laura stayed until after 7 at night doing different tests that were out of her scope, on Gypsy, determined to find the diagnosis. She finally found a rare condition that is fatal if not treated. Thank you Dr. Laura for saving my dog’s life. Thank you Central Texas Vet Specialty for treating us so well at a time of desperation.
I went two days ago at midnight, and this is the worst experience Ive ever had.First of all, the girl at the phone and entrance was a bit abrupt and lack of any empathy or interest in helping. Looks like that girl had enough of working that night.Then, we had been waiting to be attended for more than an hour. We arrived at 11 and the doctor came around 12:30. As an emergency clinic and for the price you have to pay I expected to be attended quickly, and that didnt happen. In the meanwhile my dog was laying on the floor having difficulty breathing, shaking, and suffering a lot of pain.Then after paying 600$ on tests, the doctor while smiling said that she had no idea what was going on, she recommend us to put her on a fluids and morphine and wait till 7am to bring her to my current vet, at that point my dog started to be dehydrated. The initial price for 4 hours of fluids was 500$. We refuse to do it because I cant put my dogs life in a person that is showing a lack of knowledge and showing she wouldnt be able to react properly if my dog would get worst. Paying 1100$ for nothing, aside of being an abuse, its completely unacceptable.When were leaving, one of her assistants told us my dogs temperature went up a little bit. When I got home and I checked the temperature, she was 105,4. That is WAY high and I dont need to be a vet to know that.Also, not mentioning about the background noise, laughs jokes and conversations off topic we had to listen while waiting. There were two guys talking about prices of vultures and how cute they are, looks like they were looking pictures of it on their cell phones. I have been so many times in my current vet and never ever I have been listening laughs and jokes while they were working. Taking in count we were in an Emergency Clinic, I think its the last place where we should listen people having fun, especially when we are waiting more than an hour with a dog in pain. That shows everything but professionalism.I went this morning to put a formal complaint and they dont have any form for doing it. I am waiting for somebody to call me but in the meanwhile, I want to share with everybody such a bad experience and letting everybody know, that maybe the vets are good, but the owners of this business should feel ashamed to take advantage of the animals suffering and the owners desperation. Hospitalizing my dog on my current vet has cost me 20$, catheter 30$, pain medicine 10$, fluids 20$. My vet figured out quickly she had a huge infection in her body. What is the other 420$ you wanted to charge me, uh? What would have happened if I had put my dogs life under your responsibility? I know the answer. This place is a scam, and I wont go never ever again. Shame on these people.
We took my chihuahua in when he was having seizures in the middle of the night. Dr Paulsen and the techs were wonderful! My dog had to stay the entire next day. Dr Collins called me to give me updates. When I would call to check on him, they were quick to give me the information I needed. I had to have him put down and they were wonderful! Dr Cox and Jaycee were very caring and made sure I had all I needed. Thank you for your caring of my fur baby and me.
I brought my dog in late at night, close to midnight and she was taken to the back immediately. They were quick to come up with a treatment plan and had her stay overnight. They took me in the back so I could say bye for the night before I went home and ensured they would take care of her and update me if anything came up. I woke up the next morning from a call from my mother who had received a call from them. Apparently, with how shooken up I was I wrote down my phone number wrong so they had to contact my home vet when they opened to get my emergency contact number. Throughout the night her health deteriorated. When I spoke with the doctor she asked me to come in as soon as I could. On my drive there she passed. While I am really happy with the overall performance from this place with how they took care of my dog I am pretty upset with the fact that they didnt double check my phone number before I left or asked for an emergency contact on the forms I filled out. Had they done this I would have been able to be with her when she passed. I will be using this facility again for my pets, but I am going to make sure they have a way to contact me even if that means giving them 10 phone numbers.
I had the worst experience at North location at around 9:30 pm on Monday, March 11th with my cat that I thought was dying after calling Poison Control and them recommending an emergency vet visit. I was not greeted. The person at reception acted as if I were an inconvenience and showed no compassion at all at my distress. I had even called ahead and said I was on my way. I was met with a blank stare. Another person came out and said that it was her I spoke to. While I waited to see someone, I filled out forms while they discussed why a boy wasnt calling her back. It was the most unprofessional and disinterested experience ever. I waited so long that I had called another emergency clinic and was ready to leave when a vet tech came in. I would never trust them with any of pets!!!!!
I’m very thankful for Dr. Sharon Theisen and her team. They were incredible with my dog Cloud. I’m confident they did all they could to help him with his illness. And that means the world when you are looking for hope. At this clinic, my family and I experienced empathy, professional care and understanding during the most difficult times with our Cloud. I’m forever grateful to them.
The vet came out and took my cat from my arms fast and gently and rushed him to the back. It was too late for my cat (they did offer to try CPR, but I think he may have passed for at least 10 minutes). They let me say goodbye to my cat in a special room, by ourselves. The staff was sympathetic and courteous and gave me options for my cat’s post life plan. Then, they sent me a lovely sympathy card with a hand written message about my cat.The place is a little hard to find, especially at night, but I would go there again. Thank you CTVSEH emergency care staff.
Dr. Walden was thorough, compassionate and skilled. Her assistant, Emily, was knowledgeable and kind. They both communicated well with us and helped to get our puppy back to health! Additionally, our entire visit lasted under 1 hour including exam, X-rays, diagnosis and administration of antibiotics...that is amazing efficiency for an emergency visit on a weekend night. Well done!
Dr. Jennifer Jones is amazing! She was upfront (about cost, diagnosis, etc) and very thorough. Always asked if I had any questions for her. My dog took a turn a few hours after our first visit, and she was there for us. We were sent right in and helped almost immediately. I was a wreck, but I felt comforted knowing my dog was in good hands. When I came for my dog the next night, Dr. Jones brought her to me personally. She went over medications, recommendations, and asked if I had questions. Before we left, she sat on the floor and hugged and cuddled my dog and told her she loved her.Thank you, Dr. Jones! You took a terrible situation and made it a little less horrible.Halle & Marley
Total reviews rating 3.6
130 Reviews for Central Texas Veterinary Specialty & Emergency Hospital 2023:
Review №1
2019-09-07When my sweet little Baylee got sick, the team at CTVSEH took such good care of her! Dr. Simmonds and everyone on every shift we’re so compassionate. Baylee was hospitalized for 10 days with acute renal failure and I’m not sure she would have pulled through if not for Dr. Simmonds care. While I hope no pet ever needs to go to the ER, but if they do ... don’t hesitate to use CTVSEH!
Review №2
2019-03-13Had a wonderful experience with my doggo. We went in due to nail becoming detached from her paw and bleeding everywhere.It was the first time I’ve had to bring her to an ER and the staff was more than happy to make us feel comfortable, even allowing Sheeba to lay on a blanket they let us borrow. The vet was also very informative about what was about to happen and after care instructions.The price for bringing her in also felt so reasonable. I was prepared to spend so much more. But I will definitely be back if needed.
Review №3
2018-12-17Wow, the staff is very professional, courteous and they support the local wildlife by working closely with Wildlife Rescue (non profit/201C3). Late Sunday evening I found a wild duck with a fishhook in its eye and beak, Emergency Animal Hospital of Northwest Austin was open and able to remove both (treble) hooks without any damage the ducks eye; wildlife rescue then returned the duck to its natural habitat. Sincerest thanks and appreciation to Emergency Animal Hospital of Northwest Austin for going above and beyond.
Review №4
2017-05-21The staff was very friendly and helpful while I brought my dog in for an emergency.The doctor was vey sweet and did a great job.There is a $100 walk in fee for them to see you and it smells a little funky but I would think so with all the animals.Overall its a great place, its recommended by my vet, and Id come here again
Review №5
2021-01-22The first time we took our dog here they didn’t conduct simple tests and missed a broken vertebra, which led to extensive spinal surgery and our being being partially paralyzed. I will say they were friendly and quick to get her in though. The second time we took her for a split ear (a dog we were fostering attacked her), I was dreading it but they were the closest place and they were great that time! They were very friendly and got her in quickly and stitched up. It seems they’ve really stepped up or corrected previous issues in the past year!
Review №6
2020-02-27This place has been our go to since we moved to Austin a year ago, we have brought all of our animals for emergency visits. This week we had to bring in my baby dachshund once again for a herniated disc. The lady at the front desk was extremely rude, Sophie (Sophia?) We ended up having to take my baby home and follow up with our main vet and ended up having to put her down. I am not posting this to get her fired, i also dont know what was going on in her life. If you are going to work at an animal ER plus the night shift, you need to have a small bit of compassion. We got out of our bed, scared that we were loosing our dog and walked in to being treated like dirt on the floor. She was rude the entire process. At one point i was crying and she said look can you just tell me why you are here already I really hope this is looked into and further training is provided.All of the doctors we have seen and the techs are amazing and caring. I hope that we dont have anymore animal emergencies but if we do, we will still come here.
Review №7
2019-04-09I was one day from a trip to Mexico with a sick puppy at home. My Vet recommended this hospital to board and treat my pup while I was out of town. The initial estimate was a multiple day stay and a $2500.00 deposit to cover those expenses. I was in shock and left for the holiday bummed at the expense. After day 3 of treatment my pup was released and the final bill was about 1/3 of the estimate. They took great of my pup and maintained a tight budget. I could not be more thankful. Good job everyone! THANK YOU!
Review №8
2019-10-22Horrible experience start to finish! Came directly from my primary vet to get an ultrasound of my dogs liver due to elevated liver enzymes mainly to determine if she has cancer or not. My vet wanted to rule out cancer before performing other treatments that might not be warranted to save on cost. This was the first thing I told the front office staff, the technician and Karen Burns, DVM. Instead of telling me upfront that they can not do the US till the next morning they go ahead and “exam” her which consisted of reading off blood values that my vet sent over for 2 minutes tops. They then wanted to keep her overnight for some absurd price so they could run the US in the morning. I declined and will get the US with my primary vet for a much cheaper rate. I expressed my concern that I should have never been seen if they had no intention of performing the US that night. The DVM said sorry I have to charge an exam fee or my boss will be upset. Bottom line is they conned me into paying an exam fee which I honestly don’t feel like they even performed. They should have told me at the very beginning that they couldn’t do the US that night and I would have left no harm done. No transparency and horrible communication to make sure they get that exam fee. Wish I could leave 0/5 stars.
Review №9
2020-02-04The bedside manners of the cashier/front desk person are terrible. Last night I had to put my dog down. After ringing the euthanasia doorbell, she came bursting into the room twice, curtly asking for payment without the slightly sense of compassion. Im not asking for her to cry with me or act like this is anything new, but a little common courtesy would have been appreciated: a quiet knock, an Im sorry for your loss but wed like to handle payment now, a tone that didnt come off as super abrasive, anything to show an ounce of compassion during an emotionally traumatic and difficult time.That said, Dr. Soreng-Robbins was fantastic. She clearly laid out our options, was compassionate, offered plenty of time to say our goodbyes, and overall was wonderful to work with.
Review №10
2019-05-19I am now on hour four of waiting. I was in the lobby for almost three but understood they were busy (lobby was so full I didn’t have anyplace to sit for the first 30-40). So I get that part.But I’ve been in an examining room now more than an hour. The only acknowledgment I’ve gotten is a tech who came in, apologized for the wait (appreciated that acknowledgement at least), took weight and temp. Had concerns that my cat was clearly not feeling well but once she took my cat back to see the vet brought her back saying she was stable and so I had to wait in queue some more. I’m now on 40 minutes since then with no end in sight and my anxiety about my cat on high. How is is this good or humane? For me or my cat?After the protracted wait, things improved. The vet was very empathetic, articulated his concerns after a physical check and now I’m waiting for results that I suspect are not going to be happy ones. I’ve updated the rating and add the caveat that I probably wasn’t in the best headspace given what I expect the prognosis to be.