Chaparral Ice in Austin
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Austin, Travis County, Texas, US
Site: http://www.chaparralice.com/
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
A lot of fun for my granddaughter. Was pretty crowded though. They need more seating for the people who are there just to watch their kids. One cute thing is that Olaf and Elsa were there for a little bit skating with the kids.
A bit pricey for skating, but still nice that its there, much skates I got last time did look like they were about ready to retire.
Went here today for my daughters birthday. The lockers cost $0.50 every time you open the door so that sucked. Once you put stuff in there you couldnt go in and out of it as you wanted. Once you opened it, it kept the key and you had to insert another 2 quarters to lock it again. 4 bottles of water cost me $10. So with that being said. The place was nice very crowded. Very friendly staff. $10 to get in $5 to rent skates. Anyone not skating gets in free. The kid skate assist thingy cost $5 for only 30 min of use, you had to turn in and hope that your able to get another cause your on a wait list for em.
A website that was easier to navigate would earn this place another star. Trying to determine public skate times shouldn’t be so frustrating.
We initially had a small issue with sharpening figure skates for the wife and daughter. Jason the pro shop manager not only fixed that, he made the experience so great we could not wait to get back there again!!!
Nice place for skating, there are some area for improvement in regard to the waiting areas around for parents.
It was great my only issue was I was given girl skates instead of boy skates my feet hurt I went to turn them in and was told what happened then it was great
My daughter loves going skating here. We went for Halloween themed fun today and she had a blast again. There were a lot of fun costumes. Great place to let the kids get out some energy.
Attended a birthday party and had such a great time. Was 1st time skating for both my 3 and 5 yr old. Quick lesson to start, private area for birthday treats and wonderful staff made it a great time. Even Elsa, Anna and Olaf came to visit the birthday girl and ice skate with the party.
Always nice to start the skating session with a clean sheet of ice. Chaparral does this every time!
First time skating good staff fun to do on weekends im going there every weekend Ill tell you that much
It was okay. Staff were sad. Prices way too high... $18 for one person. There’s so many more activities out there priced more fairly.
Great place to skate. Schools out, lots of kids there on weekdays.
Skates are not very helpful for people getting back in the groove, you might as well bring your own and they dont fully take out the dent in the ice.
They need to figure out how to set proper times for when things are open. Google says noon the website says 8 and half the places are closed. Good luck calling as you get an automated response and voice-mail
Really cool to have this place in our area. Was impressed with the facilities for ice and field sports..... And drinking!
Nice ice rink, price of admission gets up there tho
Pristine skating conditions, uncrowded rink, friendly staff; what more could one ask. Maybe skate sharpening before 4PM at the rental desk, or a more adaptable skate teaching curriculum.
Such a great facility and staff!! You guys are top notch! My hubby loves playing hockey there and its really fun to come watch him.
Terrible customer service. My wife went here with our 3 small children. I grabbed one of those skate helpers that are located in the back corner by the skate rental table (there is no sign indicating that they are actually for rent and cost $5. They look like a stack of high chairs in a restaurant that you would grab for your kid.). When I grabbed one, the person working there saw me and didnt say anything so I figured they were free for customers to use. I went back over to the stack to grab another one for my other kid that needed one and then I was informed by a different person working there that they are $5. I decided not to buy a second one and then continued to skate. That same person informed me that the sake helpers are $5 saw that I had already had a skate help and proceeded to walk onto the ice and demanded 5 dollars for that one that I previously grabbed that the other person seemed to be okay with me having. He called me dishonest and had a terrible attitude. I had told him that there was a confusion because his co-worker saw me take one already and didnt inform me that the skate helpers are $5 to rent (reminder that there is no sign around the skate helpers saying that they are $5).Long story short, the staff has no idea of what good customer service is and never intended to provide good customer service. They need to shift their focus on providing good experiences for customers and less on nickel and diming. I will never go back here.
Love this place. Great atmosphere. Go skate!
Great place to ice skate. They are very covid safe and make sure that if your mask is off they will make you put it on. The ring is pretty big but you do get those really good skaters who kind of do their own thing and might scare you if your a beginner. Definitely check it out if you wanna ice skate. They have cubbies for u to put ur stuff too
Coming from Minnesota this ice rink is a good one for the only one in austin other than HEB center. I play in the league and it’s very fun and I would recommend joining one.
Just had an amazing experience on my first time at the beginners ice-skating class. I last minute enrolled three kids in late registration 20 minutes before the class started. Mindy not only helped me with putting all the skates on for all three kids, but also personally gave my kids a one on one lesson privately since it was their first time. These days it is hard to find people that truly care to help others and thanks to her, she made this experience a pleasant one with no stress. If you want a positive experience for your kids and a great form of exercise, I highly recommend enrolling them into this skating program.
I think this place is greatly priced and it’s a lot of fun, whether you know how to skate or not. I’ve brought many children here and they’ve had a fun time learning and being on ice, since they don’t see ice/snow very much. I like to come here a few times a year, especially with people from out of town that have never ice skated before. I also sat in on a figure skating competition once and it was really cool! I like how those are open to the public.The only thing that’s hard to plan around is their public skate schedule. The hours are a little weird sometimes, and not good for people who work or go to school, but sometimes you get lucky and are available when they’re open :-)
Love the open skate, nothing else like it in Austin.
I went to a hockey tournament here. Entry as a spectator was free. Really nice rink with a great concession stand. There is seating available upstairs if you want to sit down (also warmer up there). Otherwise you can stand and watch right against the glass. Was a fun time! Parking is free and there is a lot of it.
Lots of fun. The times available for public skating could be expanded, but I get it. They probably make more money from the Hockey and Figure Skating kids.The rink is clean, and they Zamboni the ice every couple hours to make it nice and smooth. Lots of space for parties and good food on deck.The skates were fairly new and clean. The prices are reasonable. It looked like everyone was having a blast. They offer skating helper walker things to help those thst are having troubles on the ice. Its a great place to learn to skate.
Was pretty disappointed at how my 4 year old was yelled at by an employee because he accidentally skated into the camp they were having. My son cried so hard that he didn’t want to get back on the ice. He hadn’t even made a full circle. Just sad. Next time, they should warn everyone that there is a camp going on and not to skate through there. That’s it.
Great place to skate! Everyone that works there is very dedicated and helpful. I bring my granddaughters at least 2-3x a week and they live it. You can also have a skate lesson for free the first time you skate or group and private instructors are also a great option.
My kids love this place...and I do as well. We spend here every single Saturday when we are not traveling. Its pretty crowded during weekends however people are very thoughtful of others. One star down for blunt rental skates. Ideally you bring your own.
It’s a solid rink. One of the major ones in Austin. Adult leagues can be a bit disorganized with scheduling, and their website to sign up for things was likely designed by someone who was very unhappy and wanted to inflict misery upon others. but that’s just surface stuff, it’s a great rink for the 5 years I’ve been here.
We are here to watch Grandson Skate. Its a beautiful new facility
This place is so good I loved it and they have as gaming room recomend going here
Pricey, but lots of fun for the whole family.
Pretty good arena. Stands were added a few months ago, and spectating made much easier. Obviously ice is pretty old so not necessarily feasible for hockey games, but playable. Pro shop, however, is pretty adequate and helpful.
Its small but enjoyable for the kids. Note to others: Dont use those little candy machines they have by the snack area! My kids lost a few bucks from them because it would accept the 50 cents but would only dispense 0-5 at a time. Truly a waste of money, but if youre there just to ice skate, everything will be good.
Its a nice place to ice skate the kids loved it
Great space to suit up, very nice ice, large, spacious restrooms! Rental Equipment is all new in 2020 2021. My family likes this site better than northcross due to it being a lot more room in the off ice area! Same great staff and service we have had at the northcross location
Amazing. During Covid it is now more than any other time important for our children to have an activity where they are safe and still be around other children!) Chaparral Ice makes that happen with everyones safety first! It is a positive, inclusive and fun environment!!⛸⚽️🏒🥋🏋♀️👭💃👯♂️
Staff are always friendly, especially Mindy. The rink is nice and clean (who care about stickers on the chairs, kinda like pennies in the fountain), and my kid and her friends have always enjoyed skating there. As for lessons, some instructors are clearly better than others. My kid took group lessons there from basic 1 to prelim, and we had no issue. Sometimes it does get crowded during public skating time, no fault of CI, it is just a popular rink (and only one) around.
The lockers are coin operated so be prepared with change. $15pp includes skate rental which is decent. But they really need to crack down on people hoarding the inside benches when there is clearly a sign stating not to. Some of us need a sit after taking a hard fall!
Good but gets crowded during public skate. If youre a weak skater like me whos prone to falling, be prepared to leave when all the small children show up after school. It just becomes too dangerous for all parties involved.
What a great no frills place to get your ice skating fix. Rentals and ice time are 13 dollars for 4 hours so that just cant be beat. Parking in the back is ample and the staff are friendly and helpful. The ice is in good condition for a good power skate.
Fun place, and the kids had a blast! The staff is friendly and helpful. Only thing I would recommend is that they have more benches available for seating. A lot of parents were there just watching their kids with nowhere to sit.
Love this place. Kiddo has so much fun.
Our kids take ice skating lessons here. Theyve been really great over the years and the kids have learned a ton. The kids love going back every week. The coaches and staff are very nice. The place is a bit crazy during public skate sessions, especially after they offer a Groupon, but I wont knock them for trying to drum up extra business.
I was skeptical of this place after reading the reviews posted on yelp and google about how its dirty and the ice is in poor condition. Heres the deal, I played Ice Hockey in Ohio for years before coming to Texas. In Ohio there is a rink in every 15 mile radius from 1 rink, to 4 per location. If you want to play hockey, or your child wants to play hockey, this is your only option and its way better than the option I had as a teenager. The fact they have a gear shop and a league for every level of player is absolutely incredible considering we are in central Texas. The ice is amazing except some color showing through from the worn sand below the ice. Its cold? um... hello... its an ice rink. It smells bad? Well water literally touches everything inside that place so theyre doing a great job, compared to dozens Ive been to up north. If i get wet and sit in my car once I have to smell that for a week. This place is beyond what I expected after reading reviews. The only place Ive been to that is generally (all things considered) better than this place, was in downtown Cincinnati. If you want to skate every now and then but have a list of issues with this particular location, then maybe roller skating is for you. Some of the comments about the ice are pretty funny. The ONLY thing I would say about it is the rented skates should be sharpened more, but Id say that about EVERY public ice rink. I refuse to rent skates, so I bought my own. For a beginner Id say rented skates are probably better. That being said Dan Graesser is the man. If you want to give ice skating a solid chance, talk to him. You can get private lessons, group lessons, learn to play hockey, and get the lay down of every single piece of gear here. If you want to seriously get into it, even just to the point you want to come every Sunday, talk to Dan.
Classes for children,trained coaches.plenty of room.snacks,rental shooes.this place called crossroads has karate super gym physical therapy,batting cages pinhole and more.see crossroads review.
Great ice, nice comfortable place to put skates on.
Very nice place - I wish their concession stand can be better. The sitting area is mostly very crowded. But you can always sit outside. The waiting line can also be very disorganized. You can rent the skates. They have good training programs for kids
My son recently attended Camp Avalanche at Chaparral Ice Center. I was extremely impressed with the staff, facility, and everything surrounding the camp experience. The communication from Angie Vaught before camp was excellent, and then the camp itself was tons of fun for our son. I really like that they didnt just skate, but also went to a water park, went swimming, and did age appropriate activities with the kids. And the counselor really cared for our son, calling him by name every time, and always keeping an eye on him. I am extremely grateful to Camp Avalanche, and Chaparral Ice, thank you so much.
Nice facility and it wasn’t overly crowded, however, they didn’t resurface the ice before the public skate started. More details below.My husband and I went on a Friday night 6:30-8:30 pm public skate session.We preregistered and prepaid online as website suggested.When we got on the ice, it was very clear that they did not Zam (resurface)the ice. I went and asked the front end staff about it and they told me that they were understaffed and wouldn’t be zamming the ice. Fast forward to after the session was over, sure enough, they were zamming the ice.My takeaway in all this was to not prepay, but to check out the condition of the ice first. Considering the cost (especially if you rent skates as well) I expect at least to start out with decent ice.
Update: the rink has improved much. Not so cold anymore. Concession stand. Heaters. Warm room. Really cozy now.The one and only ice rink in the greater Austin Area. Its quite chilly, so make sure that you bring something warm to wear. Friendly staff and smooth ice!
It was a really great experience ice skating..... it was fun but for a beginner, it might be rough cuz sometimes they cut off both ends of the rink for classes so you are forced to not depend on the wall so much haha.... its okay... rink was a bit rough at spots too... we came between 10am-12pm ... uh.... its pretty darn cold so make sure yall wear some outerwear.... theres concessions.... line wasnt too long getting skates... theres also a lot of kids flying left and right and they dont really watch where they are going.Update: If you dont like kids, go on a weekday when everyones at school. Then you can enjoy a nice session with only adults and older teens that actually look where they are going!
Interactive and fun family venue. The kids knew how to roller blade and did fine, enjoying the rink. Ice skating is a cross between roller skating and roller blading, the latter which I hadnt done for over 10 years. Needless to say, wear thick pants to buffer yourself from the ice. Took a few spills but only my pride was bruised.
We love Chaparral Ice, and we are frequent visitors. For this session, it wasnt overcrowded, so there was ample space to practice figure skating, and we love our classes and coaches. Sometimes the ice is not well mended from intensive hockey and successive public sessions, and for this session, the Zamboni needed a second pass. We cant wait to hit the ice again this week.
My daughter has classes here and age loves it. A really fun place to get put of the heat.
Chaparral Ice finally got in some new hockey skates. They had some old ones that were getting extremely used and could barely lace them up. I spent almost the whole time there while they were open for public skate. Fun place to go! Dont fall!
I had a very poor experience here. I am a nanny to three girls and we all went midday on a Wednesday. The figure skaters are favored here and are allowed to stand/practice WHEREVER on the ice. I was under the impression that tricks and standing around was only allowed in the center. There was so many people skating, it was hard enough to have room. And then with figure skaters in the middle of the lane doing tricks and some just standing talking (yes, right in the middle.) I asked an employee and he said they are encouraged to use the center because thats what its for but that they arent required to. This combined with the fact that they cut off 1/3 of the rink to use for beginner lessons, and a woman teaching a young boy how to play hockey in the middle of our path, I just got off the ice and gave up.It is called PUBLIC skating for a reason. Lessons and figure skating by professionals should be done at a different time. My girls are just learning to skate and they shouldnt have to try and figure out how to go around groups of people standing around or watch out for people going the wrong direction (all skaters who were not beginners). Oh, but the guard (Im not sure what hes actually guarding since its basically a free for all) made sure to reprimand one of my kids for picking up ice. Im not trying to be whiny, but we went ice skating to actual skate. Not to barely move and try to dodge pros who think they own the rink (apparently they do). This rink cares more about the figure skaters, hockey players, and their parents than the general public, although Im not sure they could stay in business without people like us. Poor customer service. Waste of money.
My family and I started visiting Chap in 2013, and we immediately loved it. Angie Vaught made us feel welcomed from our first day there. Our kids (10, 10, & 8 at the time) were new to ice skating and had just started playing hockey the year before we moved to Austin, but we were still considering other sports too.It was the community of people at Chap and in the local hockey community who made us want to spent more time, learning to skate and playing hockey. The ice/hockey community in Austin isnt tremendously large, which is really nice, because you get to see the same people with some frequency and really get to know them well.Austin didnt feel like home, until our kids got involved in the recreational hockey league at Chap. My husband and I learned to skate and play (not well, but who cares?), after noticing people in the adult leagues, who were still playing, well into their 60s! The best thing is that you dont have to feel stupid, being brand new to a sport, but trying to learn as an adult. Everyone is so encouraging
Coolest, iciest place in Austin. Theyve completely redesigned the place. Private womens shower room, brand new bathrooms, two different viewing areas, fold out bleachers, and best of all - a snack bar with liquor! No more lugging in ice chests of beer and snacks for after games.
My kids and I were very excited about our first visit to this place . It was going to be our first skating experience and Santa was going to be there so they we were at noon as soon as they open. We were having a hard time until I found out there was a thing call skating helper that was available for rent for 30 min and you could renew the rental up to 2 times so I went and got 2 one for each one. All the sudden they ask us to exit so they can give maintenance to the ice so there we were waiting for at least 15 min in the lobby which was fine but by the time they’re able to skate again the time I knew it was almost up but I figured that they’ll be you a makeup time and I was about to go check or renew when all the sudden I saw my oldest daughter (7) going in panic in the middle of the ice because a guy wearing a vest took her skating helper and leave her by herself. Thank God another boy help her to get to me since I was sitting all the way at the home benches unaware of what’s going on. And the guy did the same with my 4yr old and since I was dealing with my daughter I had to ask Santa to help me to get my son since he was by himself trying to cross too. At the end both of them end up crying and of course they’re afraid to go back. Thanks for the worse experience! It was rude and inconsiderate to take the helpers from my kids and leave the by themselves!
Eh, it might be worth it for other families, but not for us. I thought it was really expensive for what you get. $15 bucks per person plus an extra $5 to use the plastic walkers. The customer service here was nonexistent. I can’t see us ever coming back.
Glad there is some ice in Austin. Wish there was another rink. Its fun to watch the talented skaters. It can get very busy, so my wife and I like to go early during the week. Thanks to the staff for being helpful!
Its a little expensive, but given they have a monopoly on ice skating, its reasonable. Great place to spend some time on a hot day! They have hockey skates if you ask for them, which is are much more comfortable than figure skates.
We had my daughters 12th birthday here. The lesson was great. We realized after the lesson some kids needed extra help so we bought private on-site lessons $10 for 15 minutes. By the end all the kids were skating on their own. Caitlyn, Andrea, Cassidy and Moni were excellent. I cant rave enough about the service and wonderful experience we had!
The rink looks smaller than the pictures (Ive come from a large Midwestern rink so that might be the reason) Also, some of the coaches dont exactly teach and demonstrate what they want us to do while others do. Its really a roller coaster of things to say about this place
Fantastic place to skate! Very friendly staff!
I love going to Chap Ice! They are under new management within the past year and I have really noticed a big difference! This is my go to favorite spot to skate, highly recommend!
Hours on Google maps does NOT match actual open hours... Visit website.Meh.I come here once a year because my kids want to ice skate, but I can think of better ways to spend $15 per person.
Great price for bout 2 hours +. Skates are a little rough but you can always ask for better ones. There is no intermission to clean up the ice if alot of people are there. Overall ok for ol times sake.
New lights, ice is brighter, now just get rid of the dark green walls.
I love this place! With Learn to Skate my kiddo was up and skating like a chap within a few sessions! By the end she is comfortable skating backwards and can do circles around me!
Our boys had so much fun on their first visit June 6th that we went back June 7th. The staff on the 6th was delightful but the young man on duty on Wed. the 7th was rude and had a major attitude. We got there at noon and it was he and a girl. His attitude persisted the entire time we were there. Think he got off at 3pm. I own 3 businesses and I would want to know if I had an employee with such a rude attitude.
I like the size of the arena bread feel the seating area could be better and youre not allowed to skate in the middle where the figure skaters are and I think thats unfair and I go there often
Chaparral Ice had a clean and well taken care of facility that is a great place to ice skate! I would and have come here again. So far I have been with a huge group and also a few family members. I would recommend this place.
Great place to skate during free skate. Cheap, affordable, and clean. Didnt like the music choice to much, but its safe and convenient. Good parking
If you get your own ice shoes, they will definitely be more comfortable.The shoes they provide are pain, but other than that it a lot of fun.
Great place to learn your hockey skating fundamentals! Coach Scott and co are awesome!
Dont get your skates sharpened here. A little while ago I brought my skates to the pro shop to have them sharpened. I filled out the form and used my credit card to pay. Two days later, I go to pick them up and the lady at the counter shrewdly tells me I have to pay for them. I stood there confused, because I knew Id used my card to pay for a sharpening only 2 days before. But I didnt have a receipt. No receipt was sent to my phone. So I had no choice but to pay another $9 just to get my skates back. I payed $18 dollars to have them sharpened! Unbelievable. I was already angry that I had forked over double the cost for the sharpening, but I told her I was going to do the public skate. I paid her for that and she slammed the wristband on the counter and snarked, here, at me.The staff is just unbelievably rude here and unwilling to help sort out a customers concerns. If you want your skates sharpened here, be careful of the fact that you might be paying double for them!
Lots of fun and reasonably priced. My granddaughter enjoyed skating and I enjoyed watching more than a few experts on the ice. Take a jacket!
Nice place, good atmosphere with loud music. A little pricy. Don’t forget your jacket especially if you don’t skate, there is no space protected from the cold close to the track...
I highly recommend Chaparral Ice to anyone looking to get out of the house and have some fun. With so many options to choose from, Chaparral Ice has something to please everyone and you won’t be disappointed with the experience.
Great service, fun atmosphere. Perfect place to spend a Thursday night. Reasonable beer and wine prices, spicy skittles are a must!
One of the best places to go ice skateing and a good place to hangout with your friends and it is very cold so get a thick jacket to stay warm and definitely put on pants and knee pads if you want.
Kids like to Ive skate and this is an ice rink. Its functional but nothing remarkable.
My best friend brought me and it was so fun
Good size rink. I would bring my own skates if possible, it gets busy and some of them really hurt your feet.
Only ice skating around so its the best lol I love going to this place although alot of things have changed with rules and all so give them a call before making the trip all the way there
For being the only place in town, they are great. Especially with the new ownership.
Broomball is a memorable experience. We had to be kicked out after 2 hours of play, no one wanted to stop. 👌👌👌
Had my grandkids birthday party there today and Mindy was amazing in making sure everything ran smoothly! It was busy but everyone had an amazing time!
Im not very good at skating but that doesnt stop me from trying. The staff are very friendly and the rink is pretty spacious.
Love this place!!! Wish they had better parking and also wish they had more adult only. But I hope this place never goes anywhere because its my stress reliever.
Give people a chance to try and see if they like their skates for a minute. If we only skate for 7mins and leave because we are uncomfortable a refund would be nice.
The kids had a blast ice skating! They even had these walker type things to help those who were unstable on the ice!
It’s to expensive and the hours are super short. Also, it’s usually very crowded with camps so even if i do pay $25 to skate for an hour, it’s to crowded.
Great ice, great staff, and I learned how to ice stake too!
So cool! Loved it
Good service on a busy Saturday. A bit expensive for a whole family, $17 per person worth skates.
Thats place is so cool I love coming here but if you dont like ice skating you could go to play land but overall this is a great place I love it😘😘!!!
Fun for families.Very packed around the holidays and not enjoyable with so many people.The ice was pretty rough.So many divets and gouges in the ice.It was because so many people
We came for a birthday party and had a blast! Staff was friendly and very helpful. Well absolutely be back again!
Great rink for beginners and advanced levels. If you are a public skater make sure to not go in the middle area
Our Son has been playing hockey for quite a while. The staff has been more than helpful. Right down to tightening his skates. Lol
Started lessons here. Everyone was friendly, and the place is well run and organized. Looking forward to building my skill.
What can be better than ice skating?! A perfect location with lots of choices for lunch/dinner nearby. Highly recommend!
2 location makes it easy to get time in and the ice is always nice
This is a great way to escape the Texan heat and have fun by yourself, or with others! Its kid friendly and a great way to spend any hour of the day.
Awesome! The improvements they have made to the facility have really increased the enjoyment of the hockey experience
This is such a great place to have fun in Austin. It family loves to have all our birthday parties here too.
Got to love hockey! The renovations are amazing! Love the bleachers And the heater for watching hockey games.
The guy behind the counter has to be one of the nicest people on the planet. He was so kind and helpful. We enjoyed our time here.
Great place to go skating, Id recommend going in evening to avoid crowds.
A fun place to go ice skating. Its a little run down, but I think its just because they have sooo many people skating there.
The owners are amazing people! Thank you so much for your hospitality today!
Great place to play hockey free skate is crowded and you Bearly have any room to go fast or practice cross overs or skate backwards
Great ice skating rink thats been newly renovated. All kinds of skating programs. I love this place
The staff here are wonderful, and have been a huge help in my development as a player. Just wanted to give a shoutout to Robert and Jason before I forgot.
I love to skate here its fun, and right after they polish the ice its perfect
Line moves a little slow but otherwise the ice is smooth and hard for great skating.
I had my birthday party there and it was so fun!. Really recommended it for families.
Follows covid safety precautions, you must pre pay/sign up for a session before hand
The skating rink hours are great and the chilly enviornment is great to warm up with friends in.
This place is expensive you skate for 10 bucks per hour and they only allow public skating for 3 hours and the public does not get to use the whole rink because of lessons.
What a nice day out with the family. Great environment.
I love this place. The people that work there are so sweet and skateing is something I love, this place makes me love it even more.
Wife and I curl here with the Lone Star Curling Club. Great facility with good people.
Chaparral has caring and knowledgeable instructors who guide children allowing them to progress at a comfortable pace.
Nice place to ice skate in austinI wish the ice was more well taken cared so that it is not bumpy
These guys invest a lot of money into the future Hockey players of Texas. Great facility with great staff.
Their instructors are exceptional. Their many schedules are great.
Good
Loved it so much fun best birthday party 🎉 ever I want do do it again
Learning to skate could never be easier. The staff is patient, kind, and very helpful.
Fun place to go for families. Good seating area and large rink.
Time to remodel and fix the sound system so we can at least do the national anthem before the games
The skates were TERRIBLE AND MADE MY FEET HURT. The skates gave me a blister. Although the skating itself was ok tho
Easy to find, nice people and food near by if you need it. Keep it cool!
Its very very funny, a great place and the staff its very friendship
Visited for curling tournament. Ice quality was lousy on the edge sheets, other than that place was ok
Great place for kids and adults to skate on ice in Austin!
Even in the cold winter, its an awesome venue to be a kid. In the summer, its even better
Good place to learn how to skate. Lots of instructors around to help.
My kids and family loved it.
The rink is fair. When I last went, the place was crowded and ice conditions mediocre.
Ice is hard so it is hard to play hockey on but is good for fuigure skating
Nice way to escape the heat. Grandkids love it and I like the cold air while I watch.
Bring coats... Friendly staff.
My first time going, had a lot of fun.
Best ice skating rink ever!
Great place fun am exciting place to enjoy with friends an family!!
Great hockey programs!!
Its an ice skating rink. You either like that thing or you dont. Not much else to say.
A blast to go to with friends and family! Highly recommend you give it a try!
I was lucky enough to go to the Anime On Ice event. I had a blast!!
Curling lessons. So much fun. Great Coaches.
Spend a lot of time here. Great rink and staff.
Good price, limited open skate hours
It was dirty. The restrooms were filthy. And to top it all off the staff is really really rude.
I went here as a kid- great memories! Fun place.
First time to see an ice rink with heat. Amazing.
Great place. Very helpful staff. Reasonable pricing.
Very helpful staff, however the music was missing there
Great music. Great customer service. Had a blast
Great place to go ice skating
The registration site is not working.
Customer service is horrible. Definitely did not feel welcomed. 😢
The skates were in horrid conditions. I guess you get what you payed for.
Fun for kids, ask for hockey skates
Great place to learn skating and hockey
It was fun but I need lessons .
Good place to cool off in those hot Austin days.
Customer service was the worst ive had since going there
Nice day for a skate on the ice
First time here. Was fun and will return.
Good
Nice facility and skating lessons
Not many places to go if you want ice in Texas.
Great 1st time experience for the kiddos
Great facility and they are remodeling soon.
Dont overwork with that schedule. Especially on the weekends
Very fun and family friendly
Dont bother. Waste of time. Too crowded.
Amazing place and kids loved it
Great venue, cool place 👌🏼
So much fun, recommended.
Great staff,good ice!
Total reviews rating 4.5
199 Reviews for Chaparral Ice 2023:
Review №1
2022-02-06Not a good experience for birthday celebrations. We came for my neices birthday and the room was not decorated when we arrived. At the end it was 2, $1 tablecloths and 12 small almost empty balloons. They brought the 5 boxes of pizza and the liters of soda as soon as the kids were getting ready to ice skate. It took like 30+ minutes to give a skating lesson to 15yo kids. You can imagine how cold the pizza was after almost 1 hour of ice skating. Then, the pizza wasnt cut properly. My sister brought a knife from home to cut the cake, so we were able to cut the pizza better. No utensils at all. They brought the bottles of sodas with no ice, we had to asked for it. No napkins, we used the paper towel roll that was over the sink. Total disappointment. They sell it well but they executed terrible.
Review №2
2021-12-20Omg Cedar Park now has an ice skating rink! We didn’t have to travel all the way into Austin 😀How awesome!!! I hadn’t being ice skating since I was a kid and now I was able to take my girls ice skating and make new fun memories with them. 😍We had a great time!!! So glad for this place to open here in town.
Review №3
2022-06-20Easy 5 stars. Any day I can make it to Chaparral its a great day.I picked up hockey about 2 months ago, and Chaparral has been critical in supporting my newfound passion. Well maintained ice, friendly staff, lots of ice times, amazing coaches, and a fully stocked shop for equipment.I really thought I was out of luck wanting to pursue hockey deep in the heart of Texas and I consider myself lucky to have Chaparral. :)
Review №4
2022-05-06Awesome rink, and friendly staff. We brought a. 2-year-old and 4-year-old and they had size 6 and bigger for both of them, and they even busted out the buckets to help them keep their balance once they saw us struggling on the ice!
Review №5
2022-02-27Pros: Friendly staff. Clean building. Loved the free storage boxes. Lots of benches.Cons (in order of importance): Horrible ice conditions for the public skating session. Makes it a chore to skate and unenjoyable when your going to just take some time to relax and enjoy. I wouldnt want to come back just for this reason.Music was too loud to be able to chat with friends without yelling.Rental skates were bad. Several in our party had to go through a couple of pairs to get good enough skates either due to them being too old and worn out or bad blades.Too expensive for not keeping the ice in better condition and the worn out rental skates. Improve those two things and the price would be more reasonable.
Review №6
2022-04-28My daughter has been taking Learn to Skate lessons through Chaparral Ice and we just finished Basic 4. We completed the first two classes in Cedar Park and it was always busy and crowded. This was when the Cedar Park location was still the Chaparral Crossover. We had to do Saturdays so probably busier than other class times. The instructors were ok, but nothing to write home about. The teens doing hockey (girls and boys) would swear and play rap music with swear words while walking through the arena area. Then we moved and took a short break but now we have completed Basic 3 and 4 at Chaparral Northcross. The Basic 3 class with Rhea was great. My daughter got some great feedback from Rhea and felt more confidence in her skating as a result. Rhea was attentive and supportive and gave constructive criticism to help my daughter learn. Basic 4 was not as great an experience. Her Basic 4 teacher Dawn spent most of her time yelling at her own kid who I figured out eventually was supposed to be part of the class, but at first seemed like a tagalong not paying attention and being quite disruptive during the first couple of sessions. Then it evolved to a dynamic of Dawn yelling out to her child to do this specific skating thing, or try this when skating (that sort of individual instruction) and most of the focus seemed to be on her daughter. My daughter received feedback once during the 8 weeks of Basic 4, and that was at week 4. So we thought we were moving along pretty well with the specific tasks for this level due to the lack of feedback regarding my daughters skill, and my daughter appeared to be keeping up with the other kids in the class skill-wise. But because my daughter didnt receive any feedback to help her improve (except once on week 4), she apparently got hung up on one portion of the evaluation and was told she didnt pass. We even completed two classes during basic 4 on different days, (so with different instructors), and it was the same dynamic of no feedback on what she was doing. I feel disappointed overall about our experience this time. I dont understand why there wasnt feedback given during the classes to help her improve this one aspect that kept her from moving forward to level 5. We also had a lot of difficulty with the rental skates this time at the Northcross facility. One day the girl behind the counter gave us two left skates. Another time the blade was too dull and my daughter had to get off the ice and ask for another skate. The classes are only 30 minutes long so every minute counts. Our suggestion from management after the basic 4 evaluation was that Dawn is a great instructor and maybe we need private lessons in addition to learn to Skate classes - so trying to upsell... I dont know, maybe we do need all that, but with different instructors - or Rhea 😊 or just someone willing to pay attention to all the kids in the class. I want to sign her up for more classes but dont know if its going to be worth the money. Maybe its time to do something else. And I write this review to let other parents know that just because your kid isnt receiving any negative feedback from their instructor about their performance doesnt mean your kid is doing well, you may just find out on evaluation day. I even stood there watching all the classes and didnt see my daughter doing poorly. But now I know I need to see about getting feedback from the teacher before or after each class. But thats typically really difficult to do since the classes are stacked back to back and instructors are out on the ice with the next class. If you can get a class with Rhea I feel like youll get your moneys worth.
Review №7
2021-03-21First class facility - what a gem to have this investment in our community. Staff is courteous and the pro shop is fantastic with outstanding service. Warm rooms and balconies. Off the scale awesomeness!
Review №8
2022-01-29Easy to register when you get there and get on the ice. Free cubby space for your stuff and the public skate time is perfect for those who don’t skate much.
Review №9
2022-01-03This place is amazing. Very family friendly!!! I brought my 3 yr old ❤There are several classes to choose from for ice skating/figure skating, hockey, etc.The staff were great, answered all my (probably dull) questions and helped my kids swap out skates until we found the right size. (4x) Id recommend starting a size up for kids. They fit a little snug.I loved this place, we will definitely be back!!!!❤
Review №10
2019-10-06Good place to learn how to ice skate and play hockey. Very friendly staff. Great pro shop! Activities/classes range from beginner to advanced. They have open skate, figure skating, hockey leagues, and much more. Highly recommend!