Delivery
Yes
Clark Nissan Abilene in Abilene
Categories
Location on the map
Abilene, Taylor County, Texas, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 325-999-8931
Site: https://www.abilenenissan.com/
Site: https://www.abilenenissan.com/
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
I must say, this is the best run service department I have ever encountered at a dealership. I have a 2013 Infiniti JX35 that was bought in Hawaii and Mr Edward Jackson, the service manager and the entire service department have consistently treated me like I bought the vehicle there and make me feel like a true VMC - Most Valuable Customer. The service is always completed on time and has always been spot on. They’ve supported me with a loaner car on short notice and have charged me the bare minimum for the service rendered and always at a fair price. They are responsive and knowledgeable and I go to them for ANY car service I need. They’ve contacted Infiniti when needed and ordered any required parts, always with my knowledge and always acting as a broker on my behalf. I can’t say enough about Edward, Carla, the Service Manager, the mechanics and the entire McGavock Team. Thanks for ALWAYS taking are of me - even though I didn’t buy the car there. Speaks well of you corporate character and your desire to serve the needs of the Abilene community. Thanks!!
Brett Peck and McGavock Nissan was as good as Ive been hearing about. A few Co-workers and Friends have bought from there and I have to say I enjoyed it. Easy and accommodating, more so with someone who has never done anything like that.Really enjoyed how they pull your new car/truck into the glass room and detail it for you so you can see it in show room quality. That was something neat I never expected. Great experience and I do recommend it.
I haven’t dealt with Nissan personally other than visiting McGavock some years ago looking at a used vehicle. I don’t like the fact that none of their cars have prices. That’s a bit misleading and secretive to me. I like car lots that put their prices upfront on their cars. I purchased my car 3 days from somewhere else.
Be careful when choosing services. They won’t inform you on what you’ll have to pay extra for that wasn’t charged on their website. All they care about it’s their commission
BEWARE! DO NOT BUY FROM MCGAVOCK NISSAN IN ABILENE TX. THEY TRIED SELLING ME AN ILLEGAL CAR. NO CATALAC CONVERTER.!!!! TAMPERED WITH THE CHECK ENGINE LIGHT. THEY TOOK MY $5000 DOWN PAYMENT AND NOW THEY REFUSE TO REFUND MY $5000 DOWN PAYMENT.. DO NOT TRUST THIS COMPANY. GOD KNOWS HOW THEY STAY IN BUSINESS. THEY DO BAD BUSINESS. THE CAR CAN NOT BE DRIVEN BECAUSE IT IS ILLEGAL. WOW YOU RESPOND TO THIS MONTHS LATER AFTER YOU MAKE YOUR NAME CHANGE FROM MCGAVOCK NISSIAN TO CLARK NISSIAN DUE TO THE FACT YOU WILL NOT RETURN THE DOWN PAYMENT BECAUSE.OF THE ILLEGAL CAR YOU SOLD WITH NO CATALAC CONVERTER AND MANY OTHER ISSUES. THIS IS THE SAME ADDRESS. BUYERS BEWARE.!!!!
I cannot say enough good things about my vehicle purchase experience at this dealership. the most important part was that the dealer listened to what I had to say and wanted in a vehicle, communicated constantly with me and kept me updated on the process and arrival date of the vehicle, and returned my phone calls promptly when I did call. If it was not that they are so far from where I live or I would use them for service as well. However, I will keep them in mind for future vehicle purchases and make recommendations to my friends to take a trip to see them.
The folks at McGavock Nissan are amazing. They made my car purchase a positive experience. Specifically, Brian Hester who consistently displayed courtesy and professionalism every step of the way. He made my car buying event smooth and enjoyable. His attention to detail is above par. Overall I am very pleased and immensely satisfied with the service that was provided during my visit. I have made it a point to recommend anyone I encounter who is in the market to purchase a vehicle, to visit Brian and the staff at McGavock Nissan.
Stephanie was great to work with when I bought my new Nissan. She was very knowledgeable and showed me all the features and how each one worked. Everyone was extremely helpful and nice (not pushy at all) at McGavic Nissan. Will definitely go back!
We are from Colorado. Our vehicle broke down and we had to buy a new one. Everyone was extremely courteous and helpful from Wilson wrecker service, to Edward in the service department to the salesman and finance we were treated kindly and with respect, better than any dealership we have used in the past. Would highly recommend McGavock Nissan hands down!
I have been shopping for over 45-days and all the dealerships i have been to prior to coming to McGavock were just not working with me at the level I was expecting/wanting them too. I decided to give McGavock a try this morning just to see if they were any different and to my surprise they were so much better to work with than any of the auto dealers in Abilene.Joseph S. was my salesman and did not haggle me just gave the best price and made my buying decision and process easier than an dealership I have dealt with in the past. The rest of the McGavock team was just as nice and courteous at getting me through the buying process as fast as possible.I wish I had saved myself the time and aggravation and just gone to McGavock Abilene 45-days ago.I have been telling all my friends and co-workers all day about the amazing deal I got, how fast the process was, and how nice everyone was.Thank you to Joseph and the rest of the McGavock Team for the opportunity to business with you and the amazing buying experience I had there today.
My salesman Jordan Short was beyond exceptional. Very friendly, knowledgeable, helpful, and cooperative in every manner. Although his hands were tied with allot of the situations; he was able to make it work without any hiccups.The finance guy was very thorough, quick, and didnt try to sell me EVERYTHING in the book.The building is exceptional, and everybody seems really friendly.I love everything about the Nissan Pro4x that I purchased except for the camera quality. The camera quality is quite bad (to put it nicely).Overall I had a great experience. Which was greatly due to Jordan.
Brought my 2019 ram with very low miles to trade/sell. Said they werent interested.Tristen the sales guy was nice though.
Brian Hester was awesome! He made sure the vehicle was very clean (even though the wind was blowing dirt everywhere) he made sure to explain every detail of the vehicle. I havent ever had a sales person take that much time to make sure we knew about all the bells and whistles of the vehicle until then. Brian even helped explain the Nissan connect and helped me set it up on my phone. Thank you so much for all the help we received!
After some online shopping around bought a 2016 Dodge Caravan SXT Plus from Stuart at McGavock Nissan in Abilene. Experience was fantastic!!Our situation was complicated by the fact that we really liked the van that we found online in Abilene, but live in Lubbock. Didnt want to buy car sight-unseen BUT ALSO didnt want to drive to Abilene (no offense to the good people of what is Im sure a fine city--I just didnt want to spend 5 hrs in the car all to potentially NOT buy a new one).Stuart went above and beyond. He answered all my questions over several days of back and forth around the holidays. Even took video of the vehicle and texted it directly to me. Got the paperwork set up and had Alvin drive it out to our home. They didnt charge for the delivery and gave us the option to turn it down and send it back, but the vehicle was JUST as advertised, very well priced, and--just as we suspected--exactly what our family needed.Drew helped sort the financing over the phone. Though we ultimately didnt go with them, he was able to beat my banks rate. If youre a more aggressive shopper than me, they should be able to help you out in terms of financing.In the end, the vehicle is exactly what we wanted and Stuart, Drew, and Alvin helped us get it as smoothly and painlessly as possible. Really appreciate it, yall!
Ask for Joseph Solven he was the best car sales associate Ive ever worked with after buying 5 cars throughout my life. I couldnt be happier with my purchase. Joseph got me exactly what I wanted while staying in my price range.
It was very good. Tristan worked with us to get the best deal and kept us in the loop on everything
I highly recommend buying your next vehicle from Stephanie. She is very professional and patient when it comes to finding the perfect fit for you. I’ll be referring all my friends and family to her, and encourage anyone else looking for a new ride to go give her a visit.
Weve had a bad experience with Nissan McGavock Abilene, they gave us a rental car to use as our vehicle was in their dealership for repair. On the 28th December 2021 I traveled to Dallas by Bus hired from my work place. Meanwhile Mr. David Rena at McGavock had the audacity to tell his work colleagues that I used their rental car for my Dallas trip. Why would you splatter out words you have not verified? These are the kind of employees that give a bad name to Companies and we have to call them out. Its very wrong to speak of things you cannot ascertain just because you are a manager at a Company. You have caused more aggravation in an already bad situation. A very disrespectful man you are.
I found the truck I’ve been looking for while passing though and had to stop to check it out. Everyone was super helpful right off the bat and made the process smooth as could be. I have 0 complaints! Stephanie got me in and out of there and I’m beyond happy with my purchase. If I didn’t live out of state I’d be more than happy to go back there anytime.
Rick Stotts was extremely polite and helpful in helping me find my new vehicle. It is exactly what I wanted, and I love it! He was great at communicating, and always kept me up to date on the status of my vehicle. His customer service is exceptional, and I could not have asked for a better experience buying my first new car.
Mr. Short was wonderful, not a pushy salesman. Easy to talk to. Very knowledgeable on the Murano and all its features. He even told my husband how to access/use some of the features on his Titian.
Me & my family purchased a vehicle before at nissan almost a year ago and had a great experience, received a great car last time, it was only right to go to Nissan again after our car was totaled a few weeks ago. The salesman Jordan helped us and was very professional and nice so it was only right to go to him again to find another great car! and Nissan and Jordan surpassed our expectations because we got a brand new car that we love!! & it runs great!!!
I brought vehicle in to have my splash guard have clips put in to secure it. Since oil change company cant put clips in after service. I didnt get charged for those clips but I asked for a clip to hold hood rod in place and got charged 98 cents. That blew my mind. Whats more expensive splash guard clips or hood rod clip.
Purchasing my truck from there was a pleasant enough experience. But do NOT let finance talk you into the lifetime oil change plan. I took my truck in yesterday on my lunch break for its first oil change. 2 1/2 hours later I finally got the keys back. If time holds any value to you, go to any lube place before returning here for service.I also do not understand why the tech felt the need to turn my radio on and change my station and leave it that way. I was courteous enough to turn it off for him. I would expect the same courtesy at the least or to not treat my vehicle as his own ideally.
Wife loved her new Rogue, she never knew I traded her old car until I got home. Great surprise and deal! Thank you for your help!
Rick has been very helpful. Ask the guys for a routine oil and filter change. Also asked them to look under my Nissan Kicks to check all the wheel movement parts. This dealership is by far the best in town. I just wished Nissan would come up with a dedicated Minivan so that our family could continue to enjoy this dealership’s service.
Great dealership. I have purchased two vehicles through them and have have nothing but positive experience. Talk to Steve Sheppard. He went above and beyond to help us. Let him know I sent you.
First I have to say thank you to Jordan Short my sales representative. He was extremely respectful, professional, and patient while he listened to my wants and needs related to this vehicle purchase. He provided me additional options to meet my needs and when I had established my focus on a particular vehicle he maintained a steady concentration and supported me my goal for the vehicle I was looking for and the price I was willing to pay. He worked directly with his Sales Manager, Johnathan McCutchen, and together made my wishes and expectations come to fruition. The work of these men was great. Friendly, supportive, communicative and kept me informed every step of the way. There were no voids of information and even if there might have been something questionable from my position, they were truthful and maintained their patient disposition. I thank both of these great gentlemen for making my experience absolutely amazing and stress free.To add, the finance manager I worked with, Drew Kachtik, was extremely professional and forth-giving in his area of expertise to include the options and benefits from adequate GAP coverage, extended warranty options, maintenance options, etc. He ensured I was fully informed of all additional benefits I could include in this purchase. He did not push, force, or lead me astray, he just provided me the information and informed me of the pro’s and con’s of each and allowed me to make an educated decision on what additional coverage I would like to include, to ensure the investment I was about to make was a great one.Furthermore, the facility added to the ambience of the experience. Beautiful, well kept, and every professional that worked in the McGavick Nissan in Abilene the day of my arrival, we’re on point to help and provide service. Not a single soul was overbearing and the experience just made me want to share my with the customers who might read this review, as well as share with my friends, peers, and acquaintances.To sum this all up, again…best purchase and most stress-free purchase in my life. Thank you all for everything you do and I wish your employees the best life has to offer and a very successful employment while you serve shoulder to shoulder with each other.
I had help with Sam! She is amazing and cares about you and your family, not just her job like most. She wants to make you happy! And get you into a car that is right for you! She does everything to make sure you are happy! Nissan is amazing and help ANYONE they can.
Mr. Jackson was highly communicative through the maintenance process. Personally, checked a possible missing clip on my vehicle to make sure nothing got over looked. Brought me MY dirty cabin filter and wasnt misleading or untruthful, which different from my experiences with a different dealership. He even followed up a few days later. I am highly impressed with the continued customer service of this service department. Been a customer for 3 years and Ive never had an issue with any of my maintenance. Thank you.
I just purchased a 2021 Rogue, and I absolutely love it! I had a great salesman, Jordan Short, who was extremely knowledgeable, helpful, and professional. I truly appreciate his knowledge of the Rogue because I am now driving an amazing vehicle with all the safety features and excellent fuel mileage that I was looking for. Thank you Jordan and Mcgavock Nissan Abilene!
Had a great experience as I felt the vehicle had an issue was could not identify what exactly was happen. I was told that a part that was recalled had to be replaced. service was quicker than expected and Bret kept me informed of the progress.
Bought a new Titan today. Great deal, and excellent service. Thank you !!
Outstanding. I could not be happier with the product, service, staff and facility. Beat car buying experience of my life with question.
I dropped my car off on Thursday to have a tire pressure sensor replaced, a radiator flush, full diagnostic inspection, and resolution to a starting issue I had. I was warned it would take at least a day as they were understaffed. I was contacted Friday afternoon with an estimate that the service would be completed no later than Monday. I was contacted on Saturday and was told car was ready to pick up. The cost of service was about $200 less than what I was quoted. I asked why there was such a large difference in price. I found out that my radiator was not flushed, and my tire pressure sensor was not replaced. They topped off my antifreeze instead and told me to regularly check my tire pressure with a pressure gauge. I was very disappointed in this. Also when I reviewed my bill, the cost of labor was over 70% of my bill, which was frustrating because the service I requested wasnt even completed. Honestly, I felt ripped off. Ripped off of my time and money. Ive had mediocre service from McGavock before, and I was trying to give them another chance. It wont happen again.
Facility spacious / eye catching very inviting greeted at the entrance by cordial associates. Directed to my appointment with Rick Stotts (sales) some time during the process met Samantha (finance) very informative and outstanding knowledge about the whole process, making my experience the best. Would recommend at anytime, my first Nissan experience. Thank you.
Walked in the facility, I had to wait for quite awhile before anyone ever offered to help me and when the service advisor chose to help me the service advisor that was there did not know anything about the vehicle. Then spoke to the man in suspenders, he acted like he had no clue about the car when he was the individual that I had spoke to when I dropped the car off on Monday. I told them to just give me my keys and I would take the car somewhere else to get fixed since it had now been sitting for a week waiting on them to order a $25 part to fix the car.
The people kept me informed of what they were doing as far as maintenance on my vehicle. The sales person was very knowledgeable about the vehicles I was looking at. Very friendly staff.
My visit to Nissan was a very pleasant one..My sales consultant James Acosta was really nice & knowledgeable. He made sure I was well aware of all the vehicles I might be interested in, not to mention Jay Martinez he was very prompt with numbers.
James Acosta was fantastic! He knew all the features of the car very well, wasn’t pushy and let us make our decision. He was so helpful before, during and after the sell. Everyone in the Abilene dealership is top notch!
I went there to look into getting another car because my Corolla is 18 years old and its life is about spent.We had a great salesman named Paul Satterfield that had talked to us about a couple of vehicles but I REALLY LIKED the Chevy Cruze so I took it on a test drive and I LOVED IT!Well, thats the one I got, a BEAUTIFUL 2014 Chevy Cruze!Paul was a great help in finding the right car for me and when we go back in about a year or so to get Derick another truck, Paul Satterfield once again will be able to find what we want.Thanks Paul, youre the best!This car is AWESOMENESS!
Brian Hester was the best!!! Due to the 2022 pathfinders trickling in, he made sure I was aware when they arrived so I could test drive or look at the colors or see all that was included. He sent videos also. I was not in a hurry to purchase but when I went in to test drive the mocha I was sold on it!
The best. Our salesman Chris was super helpful, knowledgeable and very professional. I gave him my expectations and he went above and beyond to make sure my daughter and I got everything we wanted. Honestly it was the funnest, fastest experience I have ever had buying a vehicle and this is our 12th vehicle to have bought. I will always use this dealership from here on out and refer everyone I know to cris and his team. Thank you....
Exceptional experience! Rick Posey is amazing. He took care of everything and made purchasing this vehicle so easy. He was very professional, kind and helpful. I won’t buy another vehicle from anyone else!!
When we came to test drive cars, we were met immediately by a salesman named James Acosta. He helped me figure out what kind of car I wanted and was able to answer all my questions. He kept in contact with me throughout the entire car shopping and buying process.
Took my car in to get the motor replaced. It took 2 and 1/2 months to get it back. When I finally did my traction control light was on and my Bluetooth phone in my steering wheel doesnt work. They were working fine when I took it in. I took it back to the dealership the same day. I had to pay another deductible to get them fixed and I think it was the dealerships fault they werent working.
Great sales service with Samantha Bryant. Shes a rockstar! Jay Martinez worked with us to get what we wanted for our trade-in as well as the price we were wanting to pay for the vehicle. Christian Dehoyos was great to work with during the financial paperwork as well. All around, we are proud to be a Nissan-only family now.
The Abilene McGavock Nissan ExperienceChristian DeHoyos from finance and Nestor Duque from Sales offered a smooth friendly and honest experience.It is the second Nissan I get from them in the last 6 yrs.
I received an oil change which was free with a coupon but they also did the 12 point inspection and my cabin filter was disgusting. They replaced it for a small fee and the service people were kind, polite, and efficient.
What a great experience. Worked with Samantha Bryant to purchase a vehicle, awesome. She was polite, knowledgeable, and extremely helpful in working the best deal. The entire staff was very helpful and made the purchase a breeze. Thanks to all.
I scheduled an appointment with the servicing department to do the basics (oil change, tire rotation etc…) and this Nissan dealership does not receive you for service at the appointed time. They take all walk-ins over those that go the extra mile to schedule with them. Hour and a half wait time….
Brock handled my initial phone call about making an appointment and was very polite and told me what the process would be if they had to go through my warranty and the cost. I was able to drop off my car after hours the night before and Brock called me with updates every day. The repairs were done in 2 days (2 recalls and an air conditioning issue) and the cost was very low. Everyone I dealt with was really nice and positive (not just polite) and pick up was a breeze. I always worry about working with a dealership and this was a very positive and easy experience!
I am extremely happy with my new car! I was looking online and was contacted quickly with a sales associate, who was AWESOME! Super friendly, professional and took care of my car needs. When I went in to the dealership I was greeted with a smile by every employee there. The place is the most grand dealerships I have ever been to! I would like to thank Mr Rudy Perez aka Happy! For making it possible to get my very first Nissan , but mostly my very first NEW RIDE! I ABSOLUTELY LOVE IT
Always a great experience. I am so glad Tera is back!!
I have bought 7 cars from mcGavock, they are the only dealership I will give my time of day. When I was looking for my first car other dealerships couldn’t help me but McGavock had no trouble getting everything in order. They have always gone above and beyond to make sure I have just what I want!
Samantha Bryant & Jay Martinez Jr. each was fantastic! Samantha’s customer service way above what I’ve experienced at other dealerships. Jay made sure all my equity of my leased vehicle were made available for my Titan purchase. Christian Dehoyos sought and found all financial benefits for me ended up making payments way in the range I hoped for. Greatness all around. Having my favorite NFL team KC Chiefs QB—Patrick Mahomes, as a spokesperson, helped too.😃
I Absolutely Love My Kicks!!Everyone was Friendly & Helpful!!Thank You, P. Harper
Although I wouldn’t purchase a car with them as they wouldn’t match rates from Dallas I will take my Nissan and other cars here for service. They take great care of the vehicle even washed and vacuumed it out. And the bill was much less than we would spend at another dealership in town. We will come back!
Nestor Duque did a great job handling our vehicle purchase! Kind, friendly, and was not pushy whatsoever. It was a great experience purchasing.
Wow! No pushiness, no what can I do to get you commit to buying this vehicle, no heckling, no constant jabber. This was the most peaceful larger purchase I have ever made. John and Arnie were awesome. We have been looking for a vehicle for over a year and my husband had been touching base with John Hamilton as I had changed my choice in type of vehicle twice in the past year, but John was always patient and pleasant. John was busy when we went in the day after Thanksgiving and we offered to come back. Instead he had someone help us who was Arnie Ascencio. The quietest salesman ever who answered all questions we asked and pleasant the entire time. Upon leaving Arnie had one of the sales managers speak to us before initially leaving to look at one more vehicle. Jay, the sales manager, was not pushy and extremely pleasant invited us back when ever were ready. My husband and I had found another great deal at another dealership, but due to the following reasons went back to McGavock: the Acadia we were looking at was already priced below NADA and most importantly I was completely at peace their. I wanted to purchase my vehicle their. This was such a great buying experience we went back Saturday to thank them. Oh also when we made an offer there was no crazy long back and forth ordeal, again peaceful and pleasant.
Joseph and his team worked hard to get my husband in the truck he wanted with the pmts he wanted. The extra warranty with 5 yrs free oil changes was the cincher. Thanks guys!
I wanted a new vehicle. Within 2 days of initial contact, I had one. From beginning to end it was a no hassle experience. I attribute this to Samantha. I totally walked away from several places because the salespeople were obnoxious. She wasn’t. It was the easiest experience I have had buying a vehicle. Samantha was professional and knowledgeable. The entire McGavock team in Abilene seemed to be very customer service oriented. I anticipate being a customer for many years to come.
Hello,My service was great, I was told it would be about 2 hours and that time was beaten. I always like to hear when someone underpromises and over-delivers. I wish more businesses took on this mentality. I was disappointed to learn that my VIP oil change plan ends at 91,000 miles. I was not told this when I purchased the plan (only that it was good for 5 years) so this was highly disappointing and very unprofessional. Since then I have found out that the premium VIP membership is only good for 15 oil changes. I have been continually disappointed in the VIP plan and will never purchase it again if we ever do buy another vehicle from Nissan. Things need to be more clearly communicated upfront and even a handout given explaining what you do get. The application to log in and view your rewards/ points is very outdated and needs a major revamp. Just to be clear, my service this time was exceptional and Im very pleased with the work they performed. I wish everyone would get on the same page as far as service though. I was told it was time for a transmission fluid change and when I called later that day to talk to the parts department they told me it was a closed system and they did not recommend a change. Seems like everyone should agree on maintenance.Thanks,Titus
Very helpful in getting a new pr used vehicle. Nice and the paperwork is way down from where it was several years ago. Just have to be patient right now because of lack of new cars, but they get them.
I bought a 2020 Nissan Armada, I like the car but should have went with a different trim. I believe I would be happier with the trim I was actually looking for and shopped for (Platinum). Their manager helped me out when an issue occurred and turned it into a positive experience. I am thankful for that.
By far one of the best experiences Ive ever had working with a dealer. Rick was awesome to work with and did an awesome job of following through with their commitments after the sale. I love my new truck and feel like I got a good deal. Abilene may be out of the way for most people but I can tell you that it is worth the drive for this level of treatment. Thank you for all of the hard work yall put into making this happen!
We where just starting to look at cars, so we didnt buy the first time, we looked around and kept coming back to have another look. We finally decided that this was what we wanted and came in and made the purchase.. What a great bunch of people you have working there. We worked with Jordan Short and what a great guy!
It was a very frustrated experience Im a single mother and had problems with my car someone recommended to take my car with someone that is knowledgeable in Nissan to perform a diagnostic test to make sure what really was wrong with my car well they offered me a diagnostic service when I went to pick up my car I asked them for the diagnostic results they gave me just a receipt a asked the I was expecting a detailed explanation of codes to show what went wrong with my car so they told me the mec6only look that car and notice some melted cables in the plugs with the he conclude my car need a motor really? it was a misrepresentation of the service and they charge me 156.00 so please if you really need a diagnostic for your
I didnt even know I wanted a new car!Sales Associate Brett Peck did a wonderful job of showing me the benefits of trading my basic 2018 Rouge and purchasing the upgraded 2020 Rogue.Brett was very helpful, very patient with my million and one questions and he was very informative.
Great people! Very helpful and no pressure to buy..
My left reartrie kept loosing air. They fixed the tire and did an overall check point list.
Art is great! He was hands down one of the best salesman I have ever dealt with. He was very professional and welcoming and was there for me every step of the way. I am so glad I walked into this dealership. The whole experience was great, from the test drive to signing and driving off with my dream vehicle!
We have a 2020 Nissan Kicks. It was discovered to have a seam coming loose in the passenger seat cushion. We reported the warranty claim in mid August 2020 and was scheduled to have it replaced on March 15, 2020. The passenger side seat was tearing.....and your service department ordered the DRIVERS side seat cushion. So we are now back to square 1 and waiting on the correct seat cushion to be ordered. We assume that we will go through at least another 7 months of waiting and will most likely have 3 different customer service representatives lose the work order or just flat out forget about us during round 2. So we are completely dissatisfied with our customer service. Hope this gets better and our car gets the appropriate attention that we are due from Nissan.
Mike the service manager was very nice when taking my call this morning. He answered every question i had about my cars issue, and was able to get me in this week to take a look at it. I am very happy with the customer service of nissan already.
Came in for oil change. Was told would be about 1 and 1/2 hours and it was only 30 minutes. Brett did a great job of taking care of my car.
DO NOT TRUST. DO NOT TRUST. Bought a new car a few months ago, financed it. Signed paperwork for a certain interest rate. Realized upon my first payment that they hiked up my interest rate, trying to make money on me. The finance department tried to pull one over on me, absolutely dishonesty. I will NEVER buy from them again. I cant recommend against against their finance department enough. If youve already bought a car from them, I would check your paperwork immediately. DO NOT TRUST, I literally cant believe this happened.
Love everybody at McGavock Nissan in Abilene. Management, Sales, and Service are all amazing every time I go in. Even though there are other dealerships with equally great products, its the people at McGavock that I want to keep working with. Extremely friendly and they have proven themselves time and time again that my faith and trust in them is well deserved. Had a great experience when I bought my first truck from them, never a chore taking my vehicle in for service, and they went above and beyond when I went back to get a vehicle for my wife.
By far the best customer service my husband and I have received at a dealership. Greg was wonderful. He went above and beyond to help us find the right truck and get the paper work started for us along with a trade in all over the phone! It made everything so smooth once we were able to get to the dealership to sign papers as we live a little over an hour from Abilene. Chris that did our financing was a pleasure to work with also. Very personable and friendly. Overall had a great experience!
I went to get a free oil change and get my cracked windshield replaced. They dont replace windshields but gave me the name and phone number of a company that does that service. I will meet with them at the dealership on Thursday. It is a beautiful facility and great employees/customer service!
They All made me feel Welcomed! I felt like I was Home with my Blood Family Members, I would Give 20 Stars if I could.. :) Glad to be a part of The Mcgavock Nissan Family!
My husband and I have bought three vehicles from John Hamilton at McGavock Nissan over the years. He is awesome! Very knowledgeable and helpful, and just a great guy. He truly wants to help his customer find what they are looking for at the best price. We wont go to anyone else!
Oil change. I love that they wash my car as part of their service and I was told an hour wait time but it was actually quicker! The show room Is tasteful and roomy (no oily, grimy smells you have to endure at your local quick lubes) and I love the bar height tables In the waiting room to work from. My only other comment would be that everyone is so friendly.... I use down time like this to catch up on business news and emails but It is difficult when you are greeted by what seems like every employee! So being pleasant is a good thing but know your customer and when to stop over and chat and when a smile would suffice. By the way, I have bought 5 vehicles from this dealership and have seen them grow over the years. Good job ABILENE!
Came to drop off a car my daughter bought,wish they would be as attentive after you buy as they are when youre buying. I asked if shuttle could give me a ride,lady said yes yes,comes back says shuttle just left will be back soon.Good while goes by, I go and ask ,she says yes drivers around here somewhere then comes back and said he left again.Were I buying a car;they would be glued to my butt
The staff was great. We drove 3 1/2 hrs one evening to get to the dealership. It was going to be after closing time. They didnt mind they were willing to stay as late as it took. She went over the car features. We werent rushed at all. This was the second Armada we have owned. The first was from McGavock in Lubbock the second was from McGavock in Abilene. Both great dealerships. And most of all I feel I got a great deal.
Went in for routine maintenance. Experience was very smooth. I was kept informed during the entire process. Was in and out in about 45 minutes, which was great.
I would recommend if you are looking for a new or used vehicle that you contact John Hamilton at McGovack Nissan in Abilene. We had the best experience working with John and we were able to work out the deal we wanted on the vehicle we wanted. I also had a little issue after my purchase called John he said bring it in and it was taken care of and I in an out in less than an hour with no charge to me. See John for all your car needs!!!!!!!
My experience could not of been easier! The entire team treated me with respect, answered all of my questions, and even delivered my car to my house when I couldn’t make it to the dealership. I will definitely return there for service and for my next vehicle purchase.
This company went above and beyond! Curly did an amazing job! Ive highly recommended him to serveral people! They found me a vehicle that I absolutely love with payments that were affordable. Even after the company was closed we were there for an extra two hours going over details of the vehicle, the warranties, and the car. They were so patience and kind! Definitely happy that I found this company they will have my business from here on!
Lets face it, I dont know too many people who actually enjoy the car buying experience. We recently purchased a used vehicle from McGavock Nissan in Abilene and there was nothing unpleasant about it. We were immediately greeted by a knowledgeable salesperson, Rick Owens who took exceptional care of us. We were able to negotiate a very fair deal, which then took us to the office of Christian DeHoyos, the finance manager. The paperwork went smoothly and we were soon on our way in our new vehicle. Both of these gentlemen have been in touch with us since the sale and I believe our relationship with this dealership will continue to be a positive one.Be sure to pay them a visit.
I had a great experience buying a new car at McGavock Nissan Abilene. Stuart is very helpful with no pressure at all. He helped me find the perfect car for me and I love it!! My whole experience at McGavock was 5 Star and I highly recommend Nissan, McGavock, and Stuart to all of my friends. Christian in the Finance Department made the paperwork process totally painless and I appreciate his professionalism and the time he spent explaining the finance details to me.Im very happy with my decision to buy a 2016 Nissan Murano from McGavock Nissan in Abilene!! Thanks Stuart!
Traveled in from 5 hours away to see family and Rick Posey showed me several great cars! He was very professional and very informative. He is a great salesman and seemed to have all the answers I needed. Will be back soon for a new car.
I bought my car here 2 years and have used their service center since. They were short handed so it took more time than normal however dont let that worry you every employee I came in contact with was wonderful and very accommodating and went out of their way to make sure I was comfortable while waiting.
Tim Shack is the BEST car salesman my husband and I have ever dealt with. He got me into my DREAM CAR. He was super nice, and made the car buying process so EASY. He is AMAZING at what he does, and he even threw in a hat for my husband. Im so very thankful for his help getting me into my new car. Now my newborn baby and I have something reliable and we are riding around in style while my husband is working out of town.I would recommend McGavock Nissan in Abilene to anyone, they care about their customers and they go above and beyond for them. I couldnt be happier with my car and the deal we got on it through Tim. THANK YOU, MCGAVOCK NISSAN OF ABILENE & Thank you TIM!!!
Awesome experience, Paul was the best, he worked hard for what I wanted and got it for me, He is the best salesman I have ever dealt with. I will totally go to him from now on. The rest or the gang was awesome too, everyone there made sure you was taken care of. Drew was also great and explained all the paperwork. Best car buying I have ever experienced.
I have bought two vehicles from McGavock Nissan in Abilene. Both experiences were tremendous when you consider that it is a dealership. I never felt pressured for a sale. They were continually courteous and professional. The service department feels like going home to have an uncle work on my car. They have my business for life!
The new location is gorgeous...who knew that was even possible! Im now looking forward to having to go get my vehicle serviced, even with my 2 small children. Time flew by while my kids enjoyed the activity area with tablets and even drinks and snacks...all complimentary. To top it off, everyone was SO friendly from the moment I stepped out of my vehicle. The cherry on top is that they washed my car after my oil change. Very impressed by everything and so glad I own a Nissan...but even if I didnt Id still bring my vehicle here because the customer service blows every other place Ive ever dealt with out of the water. In the years Ive dealt with this service department, theyve always provided great customer service, at any location. But, the new location is awesome!
I saw many salesmen when I needed a new car. Paul at McGavock stood out from everyone! He went above and beyond to make sure me and my family were taken care of. He did not stop until we were happy. Very blessed and so happy with our new vehicle!
Toyota guy for 30 years. Made the switch because of value and everyone at McGavock was very welcoming. Rick Posey was not only easy to work with but applied absolutely no pressure to buy right then. No one said, this is our best offer and only today or anything that would pressure me to buy. The deal was a good one. Doug in finance was quick and also didn’t apply any undue pressure. Great experience. Things so good purchased a Rogue for the wife less than 60 days later. .
Thursday morning I went into the dealership wanting to trade into a newer vehicle. They sales staff were so friendly, took me around and showed me all the used trucks on the lot while the manager drove my vehicle and appraised it. Found one I liked, and the price they offered me was amazing. Then they cleaned it and I was on my way! Those guys know how to make a customer happy!
I worked with Hank Lawson over a few days to find a replacement for my Jeep. He made the effort to help me find the best vehicle for me, at a better price than I could have guessed. We were both surprised when I went for something I hadnt even been considering and ended up happier than I thought I would! These guys didnt even complain when we delayed their closing by about 20 minutes, just reassured us that they wanted to be sure we got a car and a deal we could be happy with. Definitely a dealership worth checking out whether you are looking for new or used.
I took my Nissan in to trade last week for another vehicle. The staff was friendly and helpful in assisting me find the right vehicle for my family. I feel the dealership made a fair offer on my current vehicle and worked with me on the price of the new one. The service department is also one of the best in Abilene. I would recommend McGavock Nissan of Abilene to anyone looking for a new vehicle.
First bad experience.It took 3 1/2 hours for a scheduled oil change and tire rotation. Why bother with scheduling and making an appointment if it is going to take that long?But without hesitation, I was expected to pay full price for the 210 minutes wasted while I sat at your dealership.Tag # 9895I could have bought a new vehicle in less time.
My experience at McGavock Nissan was great thanks to Jessie Arellano. Jessie helped by making the usually stressful process of buying a vehicle, easy and comfortable. He was there for every question or concern I had. He truly made me feel like family. I would highly recommend him to anyone looking to purchase a vehicle. Thank you Jessie and the Nissan team for helping me get the vehicle I wanted for a price I could afford.
McGavocks Nissan has always taken care of myself, and my car, in a professional and timely manner. Theyre military friendly and offer excellent amenities for guests who are visiting or are simply waiting for an oil change.My advisor kept me updated on the status of my vehicle and offered me options when it came to the parts I wanted to be used in the maintenance of my vehicle, explaining the pros and cons of each choice. My advisor stayed in contact with me from the drop off to the pick up of my vehicle. Due to the excellent service, McGavock Nissan will continue to be my go to location for all things related to the service and maintenance of my Nissan.Additionally, their new location looks great! Finally, the waiting area features vintage and new Nissan merchandise available for purchase, along with a play area for small children to stay entertained.
We traded vehicles at Mc Gavock and got a fair deal. We bought a year old Froneir certified used car. First week we owned it we noticed it pulled to the right so thought the alignment was bad. We took it to Firestone and it was good but one tire was bad. We bought a new set of tires and the truck runs and drives better. A few days later I thought I would check under the hood. The air cleaner was dirty so I replaced it. Last night I got online and found out how to change the cabin air filters. They were full of dirt and one was bent in half and shoved in. That made it hard to get out. I think people would be better to buy a new car than one of their used cars. They didnt do any quality checks on this vehicle! We love our truck!
Best car buying experience Ive ever had! John, Jessie and Willie were professional, friendly and easy to work with. They made sure I knew and understood every feature of the vehicle, and were willing to take the time to do so, without making me feel like an inconvenience.There were a few unexpected bumps, but once they were brought to their attention, they stood by their product and THEIR WORD and they Immediately made it RIGHT without any additional hassle.Ive owned my Nissan Altima since December and I am absolutely IN LOVE with it! I would highly recommend this dealership to anyone looking for a new car! Ask for John or Jessie and they will take excellent care of you!
This was my first time dealing with McGavock Nissan, or any Nissan for that matter. I dealt with Paul Satterfield and he was very knowledgeable about the Titan truck that I purchased. Paul is a wonderful, caring person that goes over and above what was expected of a normal car salesman. Selling vehicles is his job, but taking care of customers is his heartfelt passion and that was clearly seen during my buying experience. Thank you, Paul!
I am very impressed with the crew at McGavock Nissan. Paul Satterfield went completely above and beyond to help me get a brand new car. His customer service was exceptional and he explained everything to me in detail and made sure I was completely comfortable with my new purchase. I will be recommending anyone that is looking for a New car to go to McGavock and speak to Paul. 5 stars all the way.
Jesse is very professional and very knowledgeable. He helped us get 2 vehicles and we are very satisfied. We would recommend Jesse to everyone. He is a great sales person not pushy, he ask questions to get the idea of what we really needed. So, Im very happy with my purchases.. Jesse is awesome ! We had in mind to buy just a used truck. Jesse showed us used and new trucks. He helped us realize we really needed a new truck. Our 2018 Nissan Titan is more than what we were expecting, we loved it.!! Thank you Jesse. You are awesome ! We had a great experience. Everyone working at Mc Gavock are very friendly and helpful. We are very satisfied and will always recommend Jesse to everyone we know.
Customer service has seriously suffered lately. Covid is a real thing. And it doesnt discriminate against dealerships. One guy was super nice, the other was rude as hell. AND HE HUNG UP ON ME! Its laughable. Definitely wont be going here anymore, nor will I recommend it to ANYONE, EVER AGAIN.
Bought my second vehicle from McGavock Nissan. Very helpful staff great trade in value for my older Frontier. Great financing.
We had an unusual problem occur and the Service Manager Tara Baldauf personally handled the problem her self in approximately 10 minutes. If she could not have fixed the problem, it would have taken a service tech around two hours or more to handle. Tara Baldauf knows more about Nissan vehicles than 90% of all service techs. All attitude and positive approach to problems is outstanding.
I would like to thank John Hamilton for making this the best car buying experience I have ever had! I got exactly what I wanted he helped me negotiate the best deal possible. He is so nice and professional. Everyone from the person who greeted me to the person to walked me out was so friendly! I love this place I drove all the way from Lubbock and it was definitely worth the drive 👏 I recommend this place to anyone interested in a car you need to come here!
I absolutely love my new Nissan!! The atmosphere of the establishment was awesome and Mr. Mark Pyburn made my first car shopping experience super smooth and fun! He gave me all the facts and I didn’t feel pressured one bit. He’s the guy to buy a Nissan from!
John Hamilton, Lisa, Jay, and the General Manager, went above and beyond to get me into my 2016 Nissan Rogue! I have purchased 4 vehicles from them and have used 3 different Salesmen. John is by far the very best that I had the pleasure to deal with. He made the whole process run smooth and made it easy on me. What I loved most about John is that he doesnt try to pressure you. John was very knowledgeable and answered all my questions! If you are in the market for a new vehicle, give John at McGavock Nissan a call.R & C Wheeler
My experience with McGavock Nissan was different from most Im sure but it was by far the best car buying experience for so many reasons. When i first went i had intended to spend a couple of days really figuring out what i wanted because i was buying my first totally mew vehicle and i was really nervous. After spending about 5 minutes with my sales professional, Joseph Solven, I was pretty sure i was going to be buying a vehicle from him. He was patient with me and showed me many different vehicles and features to really help me understand what i wanted and never tried to push for more. It didnt take long for me to find the perfect car. I went home that same night with a gorgeous gunmetal gray 2019 Sentra. Unfortunately, one week later i was involved in an anccident that resulted in my first new car getting totaled. I was heartbroken and it only got worse when i realized that my buy out wasnt going to pay everything i owed on the vehicle. I felt lile i had gotten knocked down so hard i wouldnt ever want to get back up again. I couldnt even believe the amazingly warm reception the McGavock team gave me when they found out. My heart swells and i get tears in my eyes just thinking about it. In a time when i was at my lowest it was amazing to know i had so many people on my side. They helped me get my old vehicle taken care of without sending me to the poor house and were even able to get me into an identical Sentra (i showed up and the windows were tinted and everything!) the very next day without my payments going through the roof. McGavock Nissan went so far above and beyond for me and i have no words for how greatful i am. If i could give them a 10/5 i would. You can bet your bottom dollar I am a Nissan customer for life.
Walmart service dept was closed, so I went to the dealership for oil/filter change. I expected to pay twice as much as Walmart, but was surprised to receive the same price or better for synthetic oil change. My truck was serviced quickly and washed. Great value and service! I will continue to have my truck serviced at the dealership.
Just left the nissan . I would like to take the time to thank everyone who worked with me and my vehicle.Your staff was top notch and courteous there knowledge of the vehicles on the floor was surprisingly top notch . All questions were answered with everything I needed to know. . Your mechanics got the job done fast thank you.Keep up the great professionalism. Job well done
This is the 2nd time we have been by McGavock to get a new car and both times they have provided us with excellent service. Both salesman, Art and John have provided us with excellent service and helped us find the right vehicle for my family. I would highly recommend this dealership to anyone. We have been most pleased with them. Thanks for the continuous help and service.
Below is the review I wrote 5 years ago. We have now purchased a total of 5 cars from McGavock Nissan in Abilene and I cant say enough nice things about how we were treated. This last purchase was a very fast and stress free experience. Stuart Taylor and Mike Cory went above and beyond to make it easy.5 years ago: This is the 2nd car we have bought from McGavock Nissan in Abilene. The 1st time was really pleasant so when it was time to buy again the choice was simple. Weve had our cars serviced there and all those guys are really great.
Went to McGavock Nissan of Abilene for an oil change and a tire rotation. The staff are very friendly and professional. They have a clean set up and awesome snacks! The staff assured me to make myself at home and I did just that! I would recommend them to anyone because they do an excellent job of taking care of their customers! Last but not least, I was impressed that they clean your car inside and out for you!!!
Their service department is a SCAM. I took my car for an oil change. They were trying to get me to replace my air filter. When I said I didn’t need it the service manager kept telling me that is was SOO hard to get to and I should get it done while they had it out. That it would cost more to do it later because of how much time it took. I’m glad I didn’t do it.It is TWO CLIPS, I had my boyfriend show me and it literally took 30 seconds to unclip the cover pull it out and place a new one.I highly recommend going somewhere else to purchase a vehicle and having it serviced.
Jessie Arellano was the salesman I worked with and he was awesome! Was super patient with all my questions and got the exact car I wanted. Prices are very reasonable and everyone I spoke with was patient and helpful. Overall great experience. Would HIGHLY recommend Jessie and the team at McGavock!
If I could give this place zero stars I would. My wife and I have never been so disgusted. It seems as thought these people want nothing more than to waste your time. Please do yourself a favour and do not go here, unless you want to lose money by being cheated. Go to CarMax, just trust me. The people here don’t care.
Since purchasing the pick up there, i have had nothing but great experience and share them with friends, family, and colleagues on a regular basis. The customer is the focus at McGavock from cradle to grave that i can see since my purchase through my service experiences with the dealership.Respectfully,Albert Noffsinger
Rodney helped us out so much, and we left feeling like we got a great deal on our brand new vehicle! Mr. DeHoyos was so friendly and helpful when transacting the business end of things. Our experience with McGavock Nissan was a great one, and we would highly recommend them!
I had a great time picking out my new car everyone in the dealership was friendly and very helpful I would most definitely be coming back for future purchases. Isaiah did a great job helping me with my purchase and any needs I needed met. Thank you Nissan for my new car.
Went in for general maintenance, left with the knowledge that I was going to have to purchase 4 tires. I checked several places, and McGavock had the best price around. Called and scheduled an appointment to have new tires installed. Thank you!
My 2017 Titan broke down yesterday. I contacted Nissan. Within in a couple hours a wrecker picked it up and took it to Mcgavock in Abilene. I picked it up at 345 pm today with everything fixed and it running great. I am very impressed with the level of service at this dealership especially David in the Service department. He was a tremendous help. Also my favorite salesman John Hamilton who also helped in making sure my truck got fixed quickly. Both of these guys are a great asset to your company.
If you are looking for the best SUV, see Nissan. They have a wonderful staff and are more than willing to go the extra mile. The SUV we picked out was at another location, but it was here overnight. The service and professionalism were five star! Joseph was a huge help in getting us in the right SUV. We are glad we bought at McGavock Nissan in Abilene.
Paul, Jay, and Christian were amazing to work with! They made sure it was a perfect experience! We cannot be happier with our McGavock family and will continue to buy our vehicles from them.
I got in an accident and totaled my car, which obviously causes a lot of stress. Over a month later, I was cleared by my insurance to buy a new car. That same day, I went to McGavock Nissan Abilene and I couldnt have asked for a more friendly staff. Id done my research and knew what I was looking for but they were very knowledgeable and helped me make sure I knew absolutely everything about the car I chose. From the price to the phenomenal warranty, I couldnt be happier with my purchase and experience! -Kamisha Goff.
Absolutely the best experience I have ever had with a dealership or dealership service.while traveling to Abilene , my Pathfinderbegan making an awful roar. By the time we arrived in Abilene, I had at least troubleshot to know it was somehow connected to the climate system.from the first phone call to service advisor through repair, it was a wonderful experience. The service advisor when I arrived at opening, knew immediately what the problem was, contacted parts to verify availability and gave me an accurate timeline for completion. And WOW, what a service facility, modern, efficient,inviting. Was able to get courtesy ride to and from hotel. Everything was above and beyond any expectation. Thanks to everyone.
Very satisfied. They have a big selections to choose from. I highly recommend McGavock, Abilene. Very professional and knowledgeable, willing to help their customers. Thats a high Plus for me!!! My salesman is Jesse, yall ask for him, he is great and will take care of you, great customer service! Thanks McGavock, Im happy with the decision i made going to yall first in town!.
My Experience has always been royalty treatment.Everyone has always been super nice and helpful. I have bought 4 Nissans and John Hamilton, my salesman is the best, he has a lot of patience and knowledge of nissan cars. Thank you McGavock for making me feel like royalty.
I love my new car I got from McGavock Nissan of Abilene. The staff, especially the salesman that helped me, Stuart Taylor, were very helpful and still are even after buying the car. Id most definitely recommend them to any and everybody
The CarFather was extremely sweet and knowledgeable. He made my car dreams come true.. Im so very happy with my vehicle. So amazing. He needs to get a raise..
Thank you Jesse Ramos for helping my parents get me this car. My parents spoke highly of you Jesse Ramos. You were very helpful and friendly. We sure appreciatedyour hospitality and never did he pressure us. If your looking for a new or used car Jesse Ramos at McGavock Nissan would be the guy to look for in helping you.
I just had my second purchase with McGavock Nissan, we bought a 2015 Nissan Altima and I love it! The salesman was the best salesman Ive had so far. Everyone there are always so friendly. I will definitely recommend for anyone to go there.
Mr. Kent at the service desk was cordial and efficient. The lead technician (I regret forgetting his name) was very knowledgeable and explained the transmission fluid replacement to me in detail. Both went above and beyond expectations, and even beat the projected completion time by one hour.
Service was great! Went to Abilene for a funeral and my Pathfinder was having some issues. They were able to get me in and out without skipping a beat. Thank you guys so much for getting it fixed the same day I brought it in and allowing me to spend the time with family and not having to worry about my car getting me back home!
I was very impressed with how the sales consultant listened to what I wanted in a brand new SUV and was able to surpass my high expectations! I am truly enjoying my 2020 Nissan Rogue and am looking forward to another new one in 2-3 years!! Nissan is now my kind of auto;)
The service department is not as awesome as I originally thought. Misdiagnosed a dirty sensor and said I needed a new engine. Luckily, I have a trustworthy mechanic outside of the service center. Go see Forest and his wonderful mechanics at the Conaco on Willis across from United Supermarkets. Much more careful about his diagnosis. Actually looks at the engine and doesnt just trust the computers.
It was the easiest car-buying experience I have ever had. Smooth, fast and no stress!
Despite having an appointment, work did not start on my truck until 4 hours after I dropped it off. Quality of work was good, but service manager did not keep us informed of the delay until we called to check on it. Definitely not the quality of service weve come to expect.
Overall, the customer services were beyond expectations. The dealership was organized, the staff were all out helpful and generous, but most importantly.... I felt as if I belonged as soon as I entered through the doors! Best sales representative to go to, in my opinion, is Eric Jackson! His services exceeded my expectations! Thank you Mr. Jackson!
Everyone especially our sales guy Jordan was very nice and met all of our needs. Definitely will recommend to anyone I know purchasing a vehicle.
I was told by two of our pastors at church that the staff at McGavock Nissan were great people to deal with when looking for a reliable used vehicle. Art, Rick, Jay, and Christian treated us with the utmost respect during the whole process. We were able to get the deal and the car we wanted. We consider these guys our friends and would recommend them to anyone looking for a trustworthy source to purchase a car or truck.
If your looking to buy a car Isaiah is the guy to work with. He is so awesome. He worked so hard to get us into a car that we absolutely love and we also got an amazing deal. These guys are the best. Just a great environment. Everyone there is so positive and well do everything they possibly can to get you into a vehicle. Thanks guys and Isaiah!
I appreciate the service, friendliness and willingness to go above and beyond to put customers first. Everyone, especially Taylor, were so helpful and accommodating in getting me into a new Altima. I have experienced service before I got my new Altima. They treated my used car just as if I had purchased a new one from them. I loved my 2009 and spent lots of time in it. Ive already put 2000 miles on mine and I just got it 3 weeks ago! I love it just as I did the old one! Thank you McGavock for great personnel and a great car.
Went in to McGavock on 1/1/2020 looking to trade in my 2014 Maxima for a 2019 model. I had an appointment with Arnie but he wasn’t there so instead Paul Satterfield helped me. Paul was great, he made sure I got a fair deal on my trade and went above and beyond through the entire process. I got the car I wanted and drove away happy. I would highly recommend McGavock and Paul Satterfield to anybody shopping for a new car.
MeGavock Nissan has moved into its new building and everything about it reflects their concern for the customer!!! Bright, open and airy, you are greeted with a smile from everyone from the receptionist to your service provider. The new waiting area features a coffee bar, snacks and comfortable seating with TVs to entertain you and a play area for the children. There is a large glass window overlooking the entire garage , so you can see your car being worked on rather than wondering what theyre doing back there?? The parts personnel came out to meet me, told me they had my parts in stock (yea, no ordering and return trip) and offered to schedule my car immediately for installation. I was in and out in a fraction of the time than what Im used to!! It was almost too quick as I was really comfortable during my time there. Thank you McGavock Nissan....You are number one and obviously your customers are too!!!
First off when I bought our truck fro Mcgavock Nissan Abilene the experience was exceptional. This was the first service we had done to the truck since buying it. I called to for a service appointment on Thursday June 13th. My appointment was for Tuesday June 18th. When my wife went to drop the truck off there was no record of us calling which was very disappointing. After getting the truck in for service the department was telling us that there was no record of us getting the Rough Country 6 lift added on the truck, or the wheels and tires. My wife had to call the sales lady that we dealt with in buying the truck. After about an hour of my wifes time everything was finally worked out. This was a very disappointing from Mcgavock Abilene. I hope the next service appointment will be better.
Sales staff was friendly, cooperative, understanding and low-pressure. This is our first vehicle my wife and I purchased McGavock, and our salesman Carl knowledgeable and friendly. We are really happy with our 2014 Nissan Pathfinder Platinum Edition. Look forward to doing business in the future.
You buy a new vehicle so you have minimal repairs if any at all. McGavock pushes services that shouldn’t be on newer vehicles. Either the vehicles are poorly manufactured or your service department is taking advantage of the customers. I love my Murano but I’m not impressed with McGavock’s service department. That will more than likely keep me from buying another Nissan and that’s sad.
Everyone was so welcoming and helpful. My whole family was able to sit comfortably in the waiting area while the team helped me. Joesph was my salesperson, he went above and beyond to get me into the right vehicle to fit my family. I appreciate the service very much.
I had an awful experience with this place. The salesman who was so dedicated to “helping me,” sold the car I was trying to buy when he came back from vacation.In the end, he ended up selling me a more expensive car that, if not worse, isn’t any better than the car I was initially going to purchase. They used my budget against me and ruined my entire first time buying experience. I will never do business with them again.
We traded in our 2012 Titan for a 2014 Frontier. This is the 4th vehicle we have bought at McGavock and its been a smooth experience every time! The salespeople are friendly, but not pushy; the finance staff is knowledgeable and explain all the terms of contract; and the service department is always friendly and great about updating vehicle status. I would recommend McGavock to anyone looking for quality vehicles and friendly service.
Mcgavock Nissan of Abilene and their saleswoman Samantha mason are so helpful and really give the family feel when assisting you in buying a vehicle! She took the rime to listen to each previous problem we had with past vehicles as well as helped to find the best vehicles for our family.! Definitely giving my rating 5/5 for he excellent service and care provided by Samantha mason! We will stay loyal to McGavock because of her
I was very happy with the sales person we dealt with. Curly was very helpful & made sure we where able to get our vehicle!! I am so grateful for all they did for us. Thank u so much!! McGavock is a great place to shop for a new or used vehicles.
If you are looking for a salesmen I recommend Rick Posey! He was very professional and honest! 10/10 experience will definitely be back for my future vehicle purchases due to how well I was treated by not only Rick but the entire staff. It was a breeze. Thank you guys!
Thank you Mr. Paul and co-owner (sorry I forgot your name) for everything on my new car purchase. This is a REAL review too, for those who are looking at this dealership. I live in San Angelo, and Im glad I was forced into this trip to Abilene after wasting time here. If you are military, look me up on global and Ill prove my deal and recommend you to the right guy!!!! -- Julian Jackson. Here at Goodfellow.
Curly is awesome! This is the second car I have bought from him. He always goes out of his way to make sure I have what I want!. My budget is pretty tight so it really helped me for him to price out different vehicles that way I could decide which best fit my needs and budget. He also made sure he could get me all the perks he could within my budget. Everyone is great! Makes it easy to understand and as quick as possible!.
Great staff and service. Willie, Jesse and Rebecca went above and beyond to make sure we got the best deal and a great car. Staff is friendly and welcoming and communicate details clearly to customers.We would recommend this group to anyone and could not be happier with services and attention to detail. Definitely will buy again in the future.
My wife and I Went to McGavock Nissan to look for a car. We were greated by very frendly people who were very friendly and knowledgeable. We purchased a vehicle after comparing with four other dealers.I would recommend McGavock. They have a large selection to choose from and their prices are reasonable.
I came on the lot with exactly what I wanted and what I could pay in mind.The sales person never said anything negative but instead went to work helping me find what I wanted. The management staff assisted in providing an opportunity for me to have even more than I anticipated and as a result my wife and I own our first new car...a 2015 Nissan Altima S. I then purchased the Nissan 3 year maintenance program at closing and again found team members most helpful. This was the most positive auto purchase experience I have ever had and my wife and I feel very secure to be a part of the McGavock Nissan family. We want to thank Stuart Taylor for his personal attention in helping us find the perfect car.We will certainly recommend Nissan products and McGavock Nissan to our friends and anyone we know who might be in the market for a new or used vehicle.
My car shopping experience was hassel-free and a great success. Paul was the best carsalesman I have ever dealt with and he definitely takes care of his customers! I was going to take my business to the metroplex to get a better deal, but McGavock kept me from having to do that. I highly recommend this dealership and recommend Paul to find you the car that best fits you. My family is very happy with our 2015 Armada.
We had a mouse get into our AC and were planning to go out of state at the end of the week. We had called another dealership and they had no appointments before we needed to leave. We called yours, and they said bring it in right then-we live 100 miles away but they worked us in and we were all fixed up in a little over an hour!
Tara is great! She takes the time to explain what needs done and is honest if certain maintenance can wait til a later date. I wish there were some additional amenities like a free car wash with any service. When I spend $1000 it would just seem like a nice touch.
Paul Satterfield was excellent to work with. This was a phone and internet purchase of a slightly used car. He went out to the lot and checked it out for us and had it delivered the same day 200 miles away. It was as he promised. Super communication and follow up was perfect. I would highly recommend Paul to anyone looking to purchase a vehicle. Thank you Paul for being a pro and making this a fun experience. We love our new car.
No pressure sales with availability of salesman if needed was a hugh factor. Even the new guy salesman was extremely helpful. My first Nissan was a 2007 Frontier. My wife drove it for 283,370 miles. I can only expect this new Rouge to do as well!
I had a wonderful experience when visiting Abilene McGvock Nissan today. We received very good service in under 30 minutes. The entire team was very professional and was able to meet our needs! Sure is great to have such good customer service!Chris and Joan McCullough
Beautiful place. Pleasant visit before lunch. Car serviced in a timely manner. This is my second time here in 3 weeks. Love the service center. Greeted and helped the second I drove up. They do have a nice relaxing lounge. TV stays on Netflix but no sound and no actual movie on, TV behind counter out of reach of customer. They have snacks but both times I have been there was never offered anything. Girls usually seem to busy wiping things down and always have their head down or back turned avoiding eye contact. Seems more like a break room for staff. They pretty much help themselves to anything. I think they should be offering and greeting as each customer walks in. You pretty much have to walk up and ask to be helped. The little bitty break room they had on Clack seemed more inviting.
Just drove my new Nissan NV200 home to Colorado from McGavock Nissan in Amarillo, TX. Rick Owens, the best car salesman weve ever dealt with, went above & beyond when he agreed to drive the van from Abilene to meet us half way.The whole process was amazingly pain free. We even got a great financing deal. We absolutely recommend McGavock Nissan.The NV200 is comfortable to drive & has performed nicely so far.Getting over 26mpg!
Den of Thieves:I took my car to get my oil changed. One of the three people that went into my car stole the money I had in my center console. Filed a police report, officer did not find the money. I don’t reckon this was his first rodeo.The management was very sorry and apologetic. For that reason, I don’t like having to rate someone one star. However, the dealership should watch their employees a little closer and at the very least have cameras installed.Lastly, why is it ok to allow employees to rummage through consoles? Surely a camera and policy against that would deter most of these types of crimes.Aside from having my money stolen, the experience was good. The shuttle driver was very nice and the greeter was as well. I was so happy with them, I bought them donuts to say thank you. Sadly, no words can explain the hurt I feel from the theft, nor the impact to other people the theft has had.
Samantha was very nice and patient throughout the whole process. We haggled on price a few times but she never got flustered or irritated. MCGavock Nissan is a great, no hassle place to buy a vehicle.
The greeters are always friendly and helpful. Most of my experience has been with the parts department, mainly with Steve Ramos, the parts manager. They werent able to get the part I needed (there are none left in North America), but their parts team is willing to go above and beyond to help with anything they can.3 stars to Nissan for not supporting their older vehicles.5+ stars to the parts team here.
Santanna is an amazing asset to McGavock! We’ve bought 3 vehicles through McGavock and Tanna as our salesperson and we won’t go any where else! She was great with explaining everything to me, and was even great with my kids when they got a little crazy. Christian even let my daughter use his charger to watch her movies while we finished signing paperwork. Definitely the best place to go!
Thank you Rick Posey for the awesome service. I would definitely recommend Nissan McGavock. My experience with Rick was very professional and super helpful. I won’t hesitate to spread the word to friends and family for this place. You guys ROCK!
I had the opportunity to work with Stuart Taylor from this dealership to help me find a car. As a new airmen he really helped get me into the best and affordable car that was right for me. I highly recommend these guys to anyone simply because they are easy to work with and actually care about their customers.
First off, I was surprised to see that you were even open. My daughter drove in to get her Murano inspected. Everyone and everything went without a hitch. Not only did she get her car inspected, but she got it washed too!!! And all for $7. What a deal!
Joseph Solven took his entire Saturday at what the start of the day didn’t even seem like a possibility of me getting a vehicle since I still owed so much on my trade-In vehicle and couldn’t go any higher in my payments. Not only did I get a great car but they almost entirely paid off my trade- in which I thought was completely impossible now I have a dependable car I can feel good about having my baby in and not drowning in debt. I can’t thank Joseph enough. This is the person you need to see and pave you need to go if you’re purchasing a new vehicle!!
Jesse Ramos did a great job assisting my daughter and getting her the vehicle she needed at the budget she wanted. We want to thank Jesse for his professionalism and honesty and patience with this deal. Thank you Jesse and thank you mcgavock Nissan Abilene for helping us and it’s greatly appreciated..
BUYERS BEWARE......Mcgavock Nissan sucks. They dont honor Nissans warranty and they lie a lot. They keep my vehicle for a month and the problem with my door was never fixed and then the shop manager argued and lie telling me that the problem was fixed when Im showing him that there is still a problem with the door.
Ive bought 3 cars from Mcgavicks Nissan. They have great customer service and outstanding salesman. They treat you like family and always care about your needs when it comes to buying a vehicle! I would highly recommend them to anyone!
We were out of town and getting ready to return to Houston when our battery died. Tara was the BEST! She got us into the service dept, got us complimentary snacks and water, and had us back on the road within 30 minutes without so much as waking our sleeping daughter! McGavock forever earned my loyalty any time were in the area. Thank you so much!
The service at McGavock was great! The service agent was very helpful in checking Premium Service Contract on my new Armada. There was correction to be made and he took care of it right there. The oil change and tire rotation was relatively short .
This is the first Nissan Dealership where Im satisfied with the work they did on my NV 2500 cargo van. Good work guys. Thanks again. 100 percent satisfied customer 👌
Samantha and Jay were so amazing and made the whole process painless. They made sure I got the car I needed, low miles and it was affordable. I will forever recommend McGavock Nissan and Samantha Bryant!
Total reviews rating 4.6
199 Reviews for Clark Nissan Abilene 2023:
Review №1
2022-05-21Ive been here multiple times for oil changes and repairs, including diagnostics. When I was concerned about something, they could have easily said that it needed to be fixed or replaced. However, theyre very honest and good people. The waiting area is top of the line with complimentary water, soda, and snacks. My only complaint is the location which is a 30 minute drive from my house, but with service like theirs, Ill gladly drive the extra miles.
Review №2
2022-06-14This is our third Rogue in 5 years and we love the quality and dependability of each model. We received great customer service from our local dealer and feel we got a good deal in spite of low inventory due to the current supply chain issues.EDIT on June 14th, 2022 - We started getting this message shown in the picture, only 3 months after purchase, and with less that 2k miles. It is currently back at the dealership for troubleshooting, but so far no one knows what it is or how to fix. Details to follow.
Review №3
2022-03-15I always love coming to Nissan of Abilene. They are really friendly and always willing to help. My salesman, Jordan, is awesome. He has been with me over the last year as I have began my journey of finding my perfect car. He is super friendly and knows what he is doing. The rest of the team seem really nice and caring as well. I enjoy seeing the team and working out some deals. Definitely the best Nissan within 200 miles. I have visited many but never received service quite like at this one. Definitely choose Nissan for your next vehicle! The service and quality alone makes it worth it!
Review №4
2022-06-19I’d like to give Rick Stotts a 5 star for going above and beyond during our time searching for a vehicle. I was searching online, and he reached out. Immediately offered an appointment the next day. We gave him our budget and what we wanted and he did a great job by helping us out. Christian did our paperwork and was great answering any of our questions. They both kept in contact and communicated to me on a regular about our status throughout the process. Thank you for all of your help!
Review №5
2021-06-29I was shopping for a new car for my mother, since she was without a vehicle due to an accident that totaled her car from someone running a stop sign. My parents are retired, and on a fixed income, unable to add the expense of another vehicle. I was met on the lot by a salesperson named Stephanie. Very nice, and actually listened to what I was trying to do for my parents. I was very impressed about her sincerity, and not just another pushy salesperson.I did end up purchasing a 2021 Nissan Altima, as a surprise for my parents. I had asked Stephanie if I could buy a big red bow, that I had seen on a table inside the sales floor, as it would be a big surprise. Stephanie took over the surprise from there. As I was doing paperwork with finance, I happened to notice Stephanie, (and I believe a manager ) driving my parents new car onto the showroom floor, and she put that big red bow on it, as my parents were on their way. I was literally fighting back tears, as I was thinking how special she was adding to the moment. I want to thank Stephanie, from the bottom of my heart, for the whole process. From the time she met me on the lot, till my parents we’re driving off the showroom floor. Thank you so much Stephanie, for going way beyond the extra mile. You made this very, very special, and I will always remember that.McGavock Nissan, you truly have a “Rockstar” sales lady in Stephanie. She truly cares passionately, listening to the circumstances of what’s needed, instead of just another pushy salesperson.
Review №6
2022-02-19The service desk (Carla) was so kind & helpful, the sales guys (James) was friendly & not pushy at all talking about cars. Nissan of Abilene yall really are set better than the rest, the ppl you have working there are top knotch. Thank you for the great service, friendly conversation, & all the help.
Review №7
2022-04-02Jordan Short was our agent. He was polite, fun and very knowledgeable. He answered all of our questions and did so with experience and confidence in his products. He made the whole experience a joy.
Review №8
2022-04-30Everyone is very professional up at Abilene’s McGavock Nissan! Great service, reasonable timing of service, and good people up there! Super happy from the initial purchase of my 2019 frontier to the service afterwards!
Review №9
2022-07-02I had the best customer service here. Everyone was so kind and friendly the moment I drove in. The service dept was just phenomenal and coming in from Austin for a visit. I will come back just bc of the service. Exceptional customer service! Tha k you for the friendliness and I sure do love my rare murano convertible.
Review №10
2022-02-27Buyer from Dallas Ft Worth Area..Vehicle listed for $12,xxx when inquired was told that deposit was made and sold. Got a call back same day said it was still available but for $14,999 and I agree that was fine. Had my bank pre approve with drafting ready and signed all paperwork prior to pickup day Friday 2/25. Purchased a non refundable bus ticket to Abilene on Thursday, Get a call Friday morning from JB stating the 2007 FJ Cruiser has major engine issues and would cost $5,000 to repair the timing chain. CARFAX shows Pre delivery inspection completed by Lithia Toyota of Abilene on 2/24 battery replaced, oil filter changed, air filter replaced, wiper replaced, Emission or safety inspection performed AND on 2/25 Vehicle Serviced, Maintenance inspection completed, Recommended maintenance performed, engine serviced, Tire condition and pressured checked for VIN JTEBU11F170046318. Finance manager Christian is a joke too. Maybe they had the pricing wrong again and sold it for $16,999+ none the less shady and would never deal or recommend to anyone at any of the McGavock brand dealership.