Wheelchair-accessible entrance
Yes
Community Internet Providers, LLC in Wills Point
Categories
Location on the map
Wills Point, Van Zandt County, Texas, US
Accessibility
Phone: +1 903-873-3122
Site: http://www.getcip.com/
Site: http://www.getcip.com/
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:10AM–5PM
- Sunday:Closed
Comments (199)
We want to thank CIP for the great service provided . We had our install today and couldn’t be happier… we want to especially thank our installer “John “ who did go above and beyond to get us up and running, he was polite, professional, informative and most of all hilarious … we thoroughly enjoyed the service call/visit we had , he kept us in stitches.. and sadly we can’t say that about very many service calls from others in the past . A big 5 ⭐️‘S from the Morris’s, thanks John!
After researching our options,we decided to go with CIP. I have to say I was really impressed with their customer service. Very polite staff all my questions were answered completely. Our installer, Nicholas was extremely nice, installation went smoothly and he was very helpful explaining how the system works.
John did a really good job walking me through everything. He was super polite and considerate, even apologizing to my clients for his interruption. And he made everything I needed to know very clear. Super informative. Above and beyond service!! 100% satisfied customer here!!!
John showed up within the designated window and was friendly, professional, and efficient. He explained options which resulted in us choosing a second router. He offered his opinions on how best to run cables, etc, but ultimately was willing to do whatever we preferred, even if it was more difficult or physically demanding. We now have the system we always wanted. Thanks to John and everybody at CIP for the quick and efficient install.
We had the pleasure of having John as our service technician today, and his customer service and personable skills were fantastic! Super thorough with the explanation process and very kind! We’ve been customers of CIP for over two years now, and have never been dissatisfied with service or customer service! Great people and company!
Working with CIP has been a great experience all around. Our technician, Tate, was so knowledgeable and efficient with our install. Customer service was kind and helpful as well. Great people to call for service!
John Is by far the greatest internet installer I have ever met! He makes the job so fun and makes you feel comfortable with any questions and concerns you may have! Over all the experience was 10/10 and also the service is awesome to!
John was very quick, efficient, and professional with our service. He installed our new wifi and came a day earlier than scheduled which was very convenient for us. He was also thorough with explaining everything to us and getting it all set up.
Great service. Tony was amazing he took his time and really helped me with not drilling my roof. He was kind and polite and very informative. We need more people like Tony. Keep up the great work 👍
John was extremely professional and kind. He ensured that our service fit the needs of our family, was working properly and that all questions were answered before he left. He was very patient working around all of our crazy kids. I highly recommend CIP.
Garrett is a nice young man and very efficient. He was very helpful in explaining about the new provider, left a card showing how to get hold of the company if I have any problems or questions. If I ever need help, I hope he is the one to come out. He is definitely a 5 star employee
Nicholas, from CIP, came out to install our new service. He was very professional. It gave him some issues at first but with persistence and patience, it finally started working. I’m in Hawk Cove and it has been working great. With my previous provider, Viasat, I couldn’t stream without speed being throttled. I’ve been streaming happily ever since. Love the great service!
The setup and installation were done with 100% professionalism. Clay arrived first, he was pleasant, courteous and polite. Once Jacob came thru, they got to work quickly. Jacob was funny and professional. Both techs ensured I had what was needed and confirmed what to-do if additional services were needed. Thanks CIP for sending out this crew!!
The tech John showed up on time, and was very prompt in getting things installed. He was very polite and respectful to my entire family. After installation was completed, he sat down with all of us and answered all of our questions and made sure that we understood everything that the service includes. Thank you and your tech crew for you service.
John was the tech that came out. He was quick to diagnose the problem, was able to get the issue resolved in 1 visit. John got our service back up and running quickly. Community Internet Providers has always been extremely quick to get any issue resolved.
Excellent customer service - from office staff to technicians - you wont find better! The ladies who answer the phones are always so friendly, patient & helpful. John, my installer, was on time, efficient, friendly & knowledgeable. I couldnt be more pleased!
Everyone at CIP has been great working with. Nicholas was the technician that came out to do the installation of the antenna, pulled the cable and installed the router. He was extremely knowledgeable of his work, polite and was a pleasure having him here for the installation and to explain how everything worked.
John is the Absolute BEST!!! Exceptional customer service and quality!! There aren’t enough positive words in the thesaurus to describe the Phenomenal Service and Experience John provided us today!! Thank you so much!!!John is expertly knowledgeable and answers all questions thoroughly and with kindness.
After a recent storm and with trees finally coming back, I was having an issue with connection. John came out quickly spotted the issue and presented me options, he was very open and communicated great on what was needed. I have been a long time customer and will continue with this awesome service.
Service/contact with CIP was helpful, informative, from start through installation. Office personnel were easy to communicate with and their follow up was appropriate, personnel who came to our home were professional, informative & courteous. DUSTY was our installer & I couldnt ask for better.
Had an internet issue yesterday that had both my wife and I stumped. Spoke to Mo who took his time and helped me step by step resolve the issue. He was very patient and didn’t get frustrated with me even though I had no clue what I was doing. Y’all have some great employees working for this company. People like Mo is who keeps these places running.
CIP is great! Customer service is the BEST I’ve ever seen! The first time I needed customer service Jesse came out same day and he took care of the issue immediately and with a wonderful personality. Today I was actually outside when I saw one of their trucks and John, who was under no obligation to help as I had not yet even called about a recent fluctuations in service and he took the time to come over and look, and to show me, some branches that might be affecting my service! He even told a gentleman in the park and showed him which branches!! I can’t say enough good things about CIP. I highly recommend them! Thank you CIP!
Im so excited to be part of the CIP family! Garrett installed my equipment and was very friendly and works super fast. He made sure I was completely satisfied before leaving.
Best Internet provider hands down! Uninterrupted service and really great customer service! I always appreciate how their techs and service reps go above and beyond to help me out. We use them for our home and 2 businesses. We love supporting LOCAL!
Dusty came out at the scheduled time. He was very professional, very informative and was great. He took care of us like a real champ and I will be telling everyone I know how amazing CIP and Dusty is. Thank you for such an amazing experience!Brandi Dickerson
This company is AWESOME. Live in the country have never been able to have any kind of internet.These guys know what they are doing. Did drone survey told me how high tower needed to be. Got tower boom hooked up today.Garett my installer was awesome. Very professional and very helpful.
The installers who came out to our house were professional, friendly, and went above and beyond to get our internet connected. They explained everything very well and the workmanship was perfect. Internet has been great so far. Thank you Tony with CIP!
CIP internet install technician John gets high reviews by my personal account. John promptly arrived during the window of time allotted, answering a list of detailed questions I presented. The detailed installation of the wiring and equipment is to be considered upscale. The overall experience from my initial inquiry to the CIP office to the completion of the installation was a very good experience. CIP is a bit pricey but hey, I dumped ATT snail paced shiternet for more speed. I hope it works out. Thanks John for the install and thank you Renee for your professional demeanor on the follow up call’s.
Great service! We are very pleased. Spectacular communication from your first call to email on what to expect. John was fabulous on the install. Thank You CIP for your service. Living in a rural area can be a challenge with internet providers.
We have had CIP for just under a year and our experience to this point has been nothing short of amazing. We have had some issues with service here and there (country living) but from the call center staff to the technicians they have sent out the issues have been addressed in a very timely and professional manner and fixed. When I’ve had to call it’s minimal wait times to speak to an actual person, Renee, Leann and Abigail in the call center have all been so kind and helpful and have taken the extra steps to return my calls and check on our service to follow up and make sure we have been taken care of, thank you so much ladies I really appreciate y’all. The techs they have sent out have been exceptional as well very professional, knowledgeable and helpful in fixing the issues. Thank you Matt and Nick for all your help. I think even if the internet service was terrible we would still continue business with them because the customer service is off the charts amazing.Thank you CIP staff for always going above and beyond. We appreciate y’all
CIP is absolutely amazing! I would highly recommend them to anyone looking for a new internet provider. They are extremely friendly and helpful! John, our tech that did install was very professional and made sure we understand each step of the way. He was fast and very knowledgeable. Thank you CIP 5 stars all around!
John was very respectful and new exactly what he was doing! The work was amazing very professional and he asked me if everything he was doing was good before and after he done the work! 5 stars isn’t enough for him!!
John, the technician that came out, was top-notch. He was professional, courteous, extremely knowledgeable, and did an outstanding job. Their customer service staff has been excellent as well. When John completed my install he made sure everything was perfect and I felt he went ‘above and beyond’; it was like I had a trusted family member setting up my new service.Our new internet speeds are much faster. No more buffering! What a difference vs. our prior ISP connection.Faster, more reliable internet plus excellent service all around.Thanks again John, great work!
Survey and install of internet service was performed by very professional workers from the Wills Point office. Forest was very informative while conducting the line of site survey and the instill by John was quick and professional. The ladies in the call center have been very polite and answered all my questions efficiently during all interactions. I look forward to conducting business with this company and personnel in the future.
I was getting pretty frustrated with CIP because my internet was terrible and I was paying over $100 a month for largest package. They came out a few times. Nothing, my new service tech John discovered my radio was pretty bad. He came out and replaced my radio and bam- all is working again. He explained to me in detail what he did and what was causing the issues and the speeds I should be expecting. So thankful for John and the amazing team at CIP. They don’t stop until the issue is fixed.
John was our installer, he was professional and knowledgeable. He explained the install process with me and the process was easy and quick!I was with Hughs Net ( super slow internet) before and at the time it was our only option. So happy we have a reliable and fast internet service in our area now.
Nicolas came out and replaced our old provider equipment with the new CIP dish and router. Very professional, quick and kind. He explained everything to me and made sure we were set up and ready to go! Just getting started with CIP..Will follow up over the next few months.
I live in Celeste and work from home as well as have a teenager who is a heavy online gamer. CIP internet service is great and keeps us going with no issues. I do pay about $40 a month more than I was in Dallas but for the peaceful living in the country and to be able to stay connected it’s definitely worth it. Very professional and responsive service.
Nicholas came today and installed my service. He explained everything very well and answered all my questions. Could not have asked for a nicer installer.Matt reached out to me on Facebook after a post I made looking for an ISP. Then Abby spoke with me that same evening. Jennifer called to confirm my appointment and then Renee called minutes after installation was complete to ensure my satisfaction. The customer service is exemplary!
John was the tech that came out to repair our internet/ radio. It was out of adjustment with all the storms. John was very friendly & knowledgeable. He shared some about himself & we thank him for his military service. Got us up & going in no time. John is one of the main reasons we recommend CIP.
John was absolutely wonderful! Respectful, courteous , and communicated every step of the way. Now we have fast internet and a better trust with the company thanks to him.
Since I have changed my internet services to Community Internet, I am much happier. My connection does not get interrupted and I love the fact that this company always is quick to respond to their customers needs.Recently, I had the technician called John, who came to my house to do an upgrade to my internet connection and he was punctual, professional, respectful and knowledgeable. I highly recommend this Community Internet provider.
John was great, he got everything up & working again after storms knocked it all out. It had been a long day for him, helping so many after the storms but he stayed till the job was done. I really appreciated him & the job he did.
Just got CIP with the 20x20 plan. The tech, John was excellent. Very courteous, knowledgeable, and professional. Ive got full coverage now throughout my house which will make work-from-home a breeze.
John is the best installer. He was very polite and asked often if I had any questions. He was very professional and did great job.
Everyone at CIP is super friendly. John did an amazing job routing the cables and settings up our system. Best customer service for an ISP by far. I’m so glad I switched.
John was amazing! He installed our internet pretty quick, and answered all the questions we had. He was extremely friendly and personable. Thank you!
Our tech Jesse was very courteous, and quick with the installation. Wasnt down long from work, before I got back on with the greatest of internet service I have ever received in my area... if you live in the country. I highly recommend CIP.. love it!! Thank you CIP♥️
John and Tate were awesome! Weird how they felt like family. John and hubby are both retired military. Excited to have Community Internet. Read great reviews on Nextdoor.com and were referred by neighbors.
John with CIP was wonderful to work with! Very friendly and got the job done. He answered all questions, provided needed info, and even showed me the tower in the sky.
From the ladies in the office that explained the service to the gentleman that came out to inspect the site, both were first rate. Our installer, Nicholas was the best. He explained everything perfectly, completed the installation, then answered any questions we had. You guys rock!
My technician John came out today and was wonderful. He did everything we asked and made everything crystal clear. He was quick and diligent.
Wonderful customer service! Thank you to, John, our tech, who installed our service and took the time to help us get acquainted with our new connection. He did awesome!
John was extremely professional and helpful! He explained all of our options necessary for our cottages and came up with a solution that exceeded our expectations! We highly recommend you ask for John with CIP for your internet service!Thank you,Lisa & LauraLittle White Cottages, Canton, TX
John did an excellent job in installing our new equipment. He was professional & very helpful in getting us set up.
My installer John was great. Installed everything how I wanted it and answered all my questions and made sure everything was to my satisfaction before he left. This is also the fastest internet I have seen in this area.
Trevor and Tony are Rockstars!! New to the area and needed internet, the previous owners couldnt tell us who they used and the one we did call out didnt want to do the work. After some frustrating calls, we called CIP they sent out Trevor and Tony and they knew what we had on the side of the house (shout). At first they had planned to attach stuff on the roof, but after talkin they were able with 1 phone call to their office, reuse the shout equipment on the side of the house cause they just bought them out! So no extra holes in the house woohoo! They got us all set up with what we needed and timely! Thank you so so much for knowing how to do your job and wanting to do your job! And thank you to the office crew for pushing a button to switch us over to the other tower they bought out! O! And it was only a couple bucks more but it was worth it for us so we didnt have to attach anything to the house!
We just had them install the internet yesterday and the Tech Jesse did an amazing job. He was here first thing in the morning and we typically are the last ones on the stop being so far out with other companies. It looks very profession and he was very professional. So far the internet seems to be working great. We havent had any issues with it and we were streaming and I work from home. If you need internet in rural Royse City this is the place to go with.
John White was exceptional today. He worked around some other contractors on sight. He was professional, hardworking, and courteous. You are represented well with John on your team.
Great customer service! Thanks to John for coming out and getting me back online! He did a great job and took the time to explain the issue.
John did an outstanding job getting our new service connected at our house. He was extremely knowledgeable and very professional. Im proud to see CIP hiring our Veterans.CIP did a fantastic job communicating everything from the site survey, to the installation. Very pleased with everything.
John was fast and friendly. He even verified the speeds we were getting to be accurate. For someone who has been fighting with internet providers for over a month this was by far a better experience, no false advertising, technician showed up and the company was easy to get ahold of. I recommend CIP over other internet options in my area.
Dusty was our tech and he was fast, friendly and professional. We are streaming a movie and have two computers going with no issues! Outstanding experience, thank you!
John did a great job with the install. He was polite, fast and professional. Very happy with the installation and services provided.
Jacob and Jesse with CIP did an amazing job! They were super nice and helpful with everything. They had everything hooked up and ready to go within 20 mins.
Other than you guys sending a dog gone swabie out to install a system for two old jarheads we have no complaints just praise, first navy guy we liked right off. All joking aside John was wonderful with all the explaing of the systm and the bothersome questios we had for him. Best experience ever for this type of service, our home will always be open for our tech guy. If you all are this well house broke you will be welcome here also. Haha.
We were told to expect someone out between 1 and 5. John showed up around 1:30, solved our issue and replaced parts that were no longer working and even a part that was still working but wanted to take extra precautions. He explained each thing he did and also explained where we can receive info on outages.
John’s customer service was fantastic. Showed up on time and did an amazing job! I will definitely recommend him and CIP.
Excellent Customer Service all the way around!! I had Internet installed today by Nicholas,who was awesome !Very fast,knowledgeable and friendly service. He answered all my questions and was a joy to work with. Just went above and beyond! Thank you also to the staff who walked me through this by phone. Excellent Service and Quality ⭐️⭐️⭐️⭐️⭐️
CIP TestimonyI am not exaggerating but this is by far the BEST internet provider I could ever gotten. I just recently moved from the city to a rural area and it was so hard and impossible to find some reliable internet. I work from home and I rely on it, after so many internet providers told me they dont serve my address or could not get good signal, I was able to find CIP they took care of me real quick they are so knowledgeable and have great customer service! Jennifer was my agent shes so sweet! And within 3 business days I was able to get my Internet and works wondeful. BTW all technicians are great! Garret was in and out and did an awesome job.Thank you CIP
Tony at CIP switched our service over from Nextlink. We checked the speed prior to his departure after the setup, which gave us 25Mbps. Finally we have high speed internet service that actually works and what we pay for that won’t interfere with my job. Thank you Tony and CIP.
John was in and out before I could even blink. He explained the polarity being out and showed me the sig up/down and was Very professional. Thanks CIP, youve got great people and it shows with every encounter.
Thank you to John for re-securing the internet satellite to our RV. John was very polite and professional, it is much appreciated how he responded to my request when he was summoned to fix another patrons issue but took the time to address my problem on the spot. Thanks again. Harvey Meeks.
Absolutely love my new internet. John was awesome! Got me up and running in no time. Very nice, answered my questions, and did not leave a mess! Very happy!!
John did an amazing install given some challenges. He gave incredible instructions, had an awesome attitude & a good sense of humorThank you John. 😊
Jacob was amazing! He explained the service and how the new router worked. He was also very professional and very knowledgeable. Thank you Jacob!
Jacob was amazing! He was so helpful getting out internet set up. Very knowledgeable and went above and beyond to answer all our questions!
John and JesseExcellent customer service! Answered all my questions regarding the radio, tower, and the router. They were very professional and courteous!
10 Shooting Stars for Community ISP. I DO NOT say this lightly. The staff are ALWAYS polite, the Technicians are ALWAYS polite, professional, knowledgeable, patient, and get it done RIGHT.Recently I dealt with Amanda over the phone and Mathew during a visit to repair a loose pole due to the recent storm. I cannot say enough GOOD about this company and their people.This is the BEST internet Ive had in 20 years. No kidding. I live in the country and good ISP is near impossible to find. This company came along and WOW, I CAN STREAM MOVIES, watch YOUTUBE, AND WORK FROM HOME. I have GREAT INTERNET.When things go wrong, they are available, and respond, late at night using their website, and respond quickly during the day when I call.CANNOT SAY ENOUGH positive things about this company. When an open ticket was really an issue on my end, they were still courteous and extremely helpful, never derogatory or demeaning for the issue being on my side (and I should have known better). They helped me out and were not upset when we found the problem to be what they originally said it was. Ooops, my bad.One or two folks being nice can be attributed to the individuals, but when EVERYONE ive dealt with are NICE, that reflects on the company and I hope they are acknowledged for their great service. That will keep a company in business, as it should.THANK YOU Community ISP, for the great internet and customer service. Your service and people are top notch.R. Allen
Thank you Jeremy. You were awesome today. I really appreciate you explaining to us each step and how to work the equipment. 5 stars for your demeanor and knowledge about your product. Thank you to CIP for getting our internet up and going. THANK YOU ALL but most of all JEREMY!!
Dusty was very knowable and got us up and going in no time. He set everything up right where we wanted and made sure we didnt have any questions before he left. Looking forward to having fast, reliable internet again! Thanks CIP and Dusty!!!
Great job on my daughters internet hookup. John our installer was great. Answered all of our questions. Definitely recommend CIP.
CIP is wonderful. John came to fix our internet that was damaged by lightning. He was absolutely knowledgeable and courteous. I feel so great full for the CIP staff. Thank you to all, especially John. 👍👍👍
CIP is unique in that it has the best support of practically any company I have worked with. It is a very rare quality nowadays where even good products are sometimes unworthy of purchase owing to poor support.
Jacob did an awesome job. He made sure everything was working and all the cables that were run looked nice.
John was very very nice and informative. He explained everything to us and was personable witch is always reassuring getting a new service.
John was amazing. He showed up right at 8am and was ready to go. He was quick, informative and very friendly.
John was awesome, quick install and seamless!!Thank you CIP for yet AGAIN providing excellent service for my businesses !!!!
John did a great job. Gave us step by step updates and was very professional. Great service.
John & Jessie were very courteous and professional. They explained what they were doing at all times. Very proficient and knowledgeable.
Thank you John for your amazing and prompt service in our home! Very pleased with installation and strong connectivity! God bless
John was excellent. He not only explained everything to my husband but then also explained it over the phone to me. So Thank you John.
We just had Community Internet installed by John. He was great, knowledgeable and fast! The WiFi seems to be working extreme well so far.
Very happy with the service we received. The tech, Jeremy, was fast, professional, and knowledgeable. Best internet company in East Texas.
John was very courteous and explained thoroughly everything he was doing. Thank you very much for the great service!
John was very kind and thorough with all the information to go with every question I had. He was detailed, made sure there was no mess with wires, or any issues and walked me through everything he had done.
My technician’s name was John- very friendly, professional, and courteous. Excellent internet service!
John was very informative and explained what he was doing. He also explained all of my options. I am very happy. Thanks John!
Joe was the NICEST tech i have ever met. The service was really 6 stars! I thank CIP for the spectacular service 🙏
John W installed our business internet yesterday and was friendly, knowledgeable and quick! Looking forward to better service than ATT gave us, so far so good!!
John did a great job at figuring out what the problem was with my Wi-Fi. He was also very pleasant.
Tate is a very knowledgeable installer. He was professional and courteous. We have an older building which brought a couple of challenges but he was able to figure it out in short time. After the install was completed I ran the speed test and it was spot on. I have CIP at home and now at my business.
Great experience!! CPI completed drone survey and accomplished install before our previous provider could get techs scheduled to fix outage in our Poetry, TX community. 3 weeks of waiting on now past provider; a neighbor referred us to CPI. We’re back online with faster internet with CPI. This company is very professional, communication and follow up was incredible from beginning. John was our tech and we would give him 10 stars if we could. Very polite, professional, and knowledgeable. He did a phenomenal job!!! Next week Jan 26th is when our now past provider scheduled techs to come out (takes 2 techs because we have a tower was excuse for such a long delay). This would be a day or so short of 4 weeks outage. Problem solved with CPI!!
All around fantastic experience!! My tech, Tate was so attentive and very thorough, throughout the entire installation! He called it the CIP difference and boy was it!! I recommend every person that calls to get their service, absolutely ask for this tech! He is the best there is!! Thanks Tate!! And thank you CIP!!
We had peoples internet for years and hated it. I never got to fully stream a episode off of paramount plus without it buffering like crazy. Within the first day of having the new internet I was able to binge watch series without it buffering once. My technician Nicholas worked quickly and was very knowledgeable about everything. I’ve had great customer services throughout this whole process.I highly recommend this company.
Jacob was very helpful and nice. Did a good job getting us set up.
A note to call out CIP technician “Mo” on the excellent customer and technical skills he demonstrated recently when we needed to upgrade our home internet equipment in February 2022. We have been Community Internet Providers customers since August 2020 after our former ISP Wi-Five notified us they were cancelling service “effective immediately” to their customers in our Wills Point service area … basically abandoning us until we could find another provider. We reached out to CIP and they immediately put us on the service schedule and within days provided an excellent installation experience and like that we were back online! For the past 18+ months CIP has been an exceptional internet service provider. So hats off to CIP and their staff like “Mo”!!
Community internet providers were prompt and came and efficiently hooked up my internet and asked if I had questions and gave me contact information for future use. Garrett was very professional and very knowledgeable. I will definitely recommend CIP in the future.
Install was quick and easy. Service worked well for 3.5 days. Unfortunately we have an equipment issue with the POE that needs replace. 4 days of no internet, they called to schedule four more days out. We use our internet service for work, school, plus other things.If you do not rely on internet for work or school, they may be a decent solution.
Well what should have been an easy transition from Shout BB to CIP turned out not so easy.It seems my tower line of sight was taken away when a new house was built. I was still getting signal strength and internet on ShoutBB equipment, but not enough to connect to CIPs newer equipment.So, no more internet service! Equipment was removed from my house on 1/26/22.Jennifer kept in touch, working on a possible solution. 1/28/22 Jennifer called, with a technician scheduled to come out 1/31/22 to see what could be done.So glad it was Garrett!!!He came out and set us up when Shout took over from TierOne several years ago.Anyway, Garrett is top notch and very knowledgeable on the system and networking.Garrett found a suitable tower with good signal strength to get us connected, until a closer tower comes online in a few weeks. New radio and cabling was installed and my router re-setup, all in short order!I sincerely hope CIP knows just how good a customer representative and technician they have in Garrett!
John did an excellent install. Service is excellent. Thank you!
We recently had CIP installed and are very pleased with the service. Our technician, John, was very polite and professional. We’re excited to have reliable internet service!
Tate was awesome! Very fast very nice communication was great. He amazed me with his speed . Set up everything very discreet and looks amazing. Thanks Tate.
Tony was great! Very professional, very nice, super informative, and overall the best! We are very appreciative for the great service and we are successfully up and running with internet. Thanks again! ~The Taylors
We had Jacob with CIP out yesterday afternoon and he was super nice & friendly and explained everything very clearly! The internet speed is amazing and for the first time in a very long time, we can watch Amazon Prime without any buffering! Everyone at CIP has been so friendly and were paying half the price of the satellite internet we had at our last home. And no contracts...what??? I cannot recommend CIP enough!
Ive lived in the boonies for some time now, and recently decided I should join the 21st century and get some of that internet Ive heard so much about. CIP was awesome to work with! From the drone survey to confirm coverage, to the customer service both over the phone and via email, to the quick and skilled installation by Jacob, I couldnt be happier with my experience! Now excuse me, I need to go watch all of Netflix. 😁
Nicholas did an outstanding job setting up and testing my new CIP system! Works great! Way better than the previous ATT service.
Very happy with my internet installer Tony. Very professional and on time. Service works great and he spent time explaining everything to me. Highly recommended.
Thank you John.You were on time and prompt . great fast installation.What a great internet service provider one month later still very happy.
Mr,Drake was very helpful, very courtesies. You can tell he has a good work ethic, and he seemed to really enjoyed his job!Thank you,Donna Huddle
Garrett came out right on time and got us all switched over supper quick. He did our original install so it didn’t take him long. Thanks Garrett!!!
Today is our 1st day with CIP. We are very impressed with the customer service,technician, and the installation service. Thank you Tate for explaining every detail about the company and service we are getting. Tate was very professional and courteous clean up after himself. He made sure we was satisfied with the service before he left for the day. High five to all involved.
Excellent and FAST response time! Garrett came out and fixed our problems and was very kind, professional and knowledgeable! Highly recommend!
Nicholas was incredible. He was very professional and is a great asset to CIP. Nicholas provided great customer service and went above and beyond.Bravo Zulu CIP/Nicholas!
Tate did an excellent job! I really appreciated his knowledge and promptness while installing our CIP internet service!
Installation was just completed and I have high hopes for better internet service. Tate arrived in time, was very friendly and informative, completed the job quickly and even had a quick cuddle for my over-excited puppy child! Good service is always much appreciated.
John was totally awesome during our new-install. He provided service that was above-and-beyond the call-of-duty. Totally satisfied with our new service...very professional.
Garret did an excellent job updating us to CIP. He is very courteous and pays special attention to details.
John was able to find the issue and have everything working also was able to get me back to work since I work from home thank you John and CIP for hiring people like John he also walked me through the process before and after made sure I understood everything before leaving and again thank you both.
Tate from Community Internet installed my Internet today and he did a great job, and made it all look professional, Thanks Tate for being on time and making short work of getting it done!!
The installer did a great job. Very polite and informative. I would recommend this service and I hope you get the same installer I did.
John was absolutely amazing. He took the time to explain everything in a way I could understand. His work was very clean and professional.
Thank you so much, Matt, John, and Abby for helping us getting our internet back up and running so quickly! You really helped us out and we are so grateful. Yall are so amazing. 💖
John came out and did a great install. Customer service is outstanding. Great local company!
John is the best installation man around. Easy going, can answer any question. He’s welcome to our house any day.
Fast set up by Jacob the CIP installer. Instant access to internet, were very happy switching over to CIP.
John installed our wifi today. He was very knowledgeable and answered all of our questions. We couldn’t have asked for a better experience. Thanks John!
John did a outstanding job installing our equipment for the internet. He was very friendly and extremely helpful.
John was super friendly and got my internet set up pretty quick! He answered all my questions and I felt confident with my setup. Thanks, John!
They were very helpful and prompt. Our installer Tate was on time and very efficient and knowledgeable.
John, was very kind and knew exactly what he was doing. I feel very confident about the job he did. Thank you John for your hard work.
John and Tate were awesome! Very professional and friendly. Explained everything and every step along the way.
Jacob was the one who installed for us. Super nice. Quick and explained everything very well and easily understandable.
John was so very professional and informative. He did a very good job!! I’m a very happy satisfied customer. Thank you CIP
Just got our service set up today by John. He was great! Very professional, friendly and knowledgeable. We are so happy with the result! Looking forward to being long time customers and recommending you guys to all of our friends!
My installer John was very professional and knowledgeable. Installation went quick and painless.
Jeremy did an outstanding job of our installation. Helped in any way he could & very knowledgeable.
Garrett did an excellent job this is the second house he has done for us and has been professional both times.
Garrett did a fantastic job , he’s a great worker !! I’m so happy he was here to take care of us
John came out setup a line for my wife to work from home. Excellent Job, very friendly, and completed the work professionally and on time.
John was very personable and thorough. He explained everything very well and answered any questions I had. Thank you, John!
John was very helpful and got my internet installed and working perfectly. Very pleasant experience!
John was very professional, answered every question I ask. Very kind man, and if I have any problems, I hope you send John out, because I know hell do it right the first time!!!
We had John come out today and set up our router and correct our Internet problem he was absolutely fantastic thank you John
John was amazing, and very helpful and got my internet back up and goin in no time, thanks John and CIP
Excellent customer service. Showed up on time for install. Installer was professional and courteous. Very impressed with CIP. Internet is working great!
We are new customers -- Tate came out and installed our service yesterday afternoon. And what a great experience he provided! Tate took the time to talk me through the steps of the installation, including helping me out with setting up our wireless router and making sure everything was in good working order before he left. He offered to take down the old satellite internet dish from my rooftop, thus saving me having to get a ladder and climb up there to do it myself (for which I am VERY grateful!). Also, during the course of our internet installation, something got knocked loose with our DirecTV service (the wires come into the house at the same location). Tate took the time to track down the problem -- it had been installed poorly three years ago, with a crimp in the line and a poor connector -- so every time we touched the line coming out of the wall, the service would cut off. Tate revised that connection and restored it to working order in about ten minutes, saving me having to call DirecTV, wait an hour on hold, deal with their (lack of) customer service, and get an appointment for sometime next month.Oh, and the internet service itself -- its GREAT! Weve had satellite internet with Viasat for the past three years (the only option that was available when we moved here), and Viasat was very expensive and very terrible, so it feels nice to finally join the 21st century. We got the 20/20 package, and my boys were playing online games on PlayStation while I paid bills and watched YouTube videos last night, all without a hitch. WiFi calling on cell phones works well too, which is nice since our cell service is sometimes spotty. In short, I can definitely and wholeheartedly recommend Community Internet Providers internet service. And as far as Tates installation service -- to whomever is in charge at Community Internet, give this guy a big raise, and put him in charge of something. Tate is making your company look REALLY good!
After 5 years of trying (and failing) to get fast and truly unlimited internet where we live through several other companies, CIP was able to hook us up. Worth every penny spent installing the tower and definitely worth waiting for their availability- they’re busy because they’re GOOD.Also cannot say enough good things about Tate who installed our system - was extremely courteous and friendly, and did a very clean installation very quickly. Even came back to vacuum up after himself where he had put a hole in the wall for the wires. It was very clear he knew his stuff. Never had a better experience and would recommend to anyone!
Nicholas was prompt and completed the task perfectly. So far the internet is much better than using the phone hotspot. Great stuff!
CIP is the best internet that we have had since moving to the Edgewood area. We had another service prior to having CIP and had multiple issues. Once CIP was able to offer their service we signed up. We had to put a tower in but that was a small price to pay to get the best. Thank you CIP for great service, great pricing but most of all great customer service.
Really friendly fast service! John was on time and did a great job!
John showed up on time, was professional and attentive to where I wanted everything. I highly recommend.
Tate came out and installed our internet on Saturday. Despite being delayed at a previous job, he showed up near the end or my appointment window and got my service setup. He was professional, knowledgeable and did an excellent job of the installation. I would recommend CIP and Tate to anyone looking to upgrade or purchase internet service.
Tate was an amazing installer, he was able to get me set up today and was so nice, polite and helpful. I am so excited to try the new internet and so pleased thus far with speed and service! Thanks Tate!
Absolutely perfect is all we can say. We had Tate Steven’s out and his work was beyond professional, and quick. 100 times better than the last installer, from other company. The internet is lightning fast, especially compared to the satellite provider we had before. Thank you Community Internet for all the help you’ve been through this entire process.
John and Jessie got fixed up.Great people from the office to the install.
John is amazing, fast , professional and knowledgeable. We are happy we choose y’all.
Installer was Tate, he was fast, efficient, and very friendly. Give that man a raise! Faster speeds at a lower price than my previous provider. So far no complaints! Thank you!
Installation was quick and looked very professional. Tate did an awesome job and was very friendly. So far the service has been awesome as well. Consistent speed unlike my old internet. So far Im pleased.
We just had service installed at my parents house and are extremely pleased with the service and also the customer service extended to them by Tate. He went above and beyond what was expected while he was here. Tate cleaned up all the wires that were connected to the router behind the TV that were a big mess.
I cant rave enough about the quality of this service. Everybody I spoke with from setting up the appointment (Courtney) to the survey (Clay) and install (Nicholas Drake) were all incredibly nice. This service is much better than anything AT&T can provide in the Edgewood area at the time of writing this post. I requested the 30x30 package and everything is as advertised. Thanks for everything CIP.
Im basically in the middle of nowhere and didnt have many options internet-wise, but even if that wasnt the case, Im glad I got CIP. Everyone Ive spoken with so far has been extremely helpful, kind, and efficient. They always call when they say they will, the installer showed up in his window, and the whole process has been totally painless.Its been a far different experience from living in Dallas but Community made it so simple. Its only been a few days but I am utterly impressed.The installer, Tate, was friendly - and hilarious. Hes a true asset!
We got installation today and were extremely happy with the service we received! This is a fabulous company so far, from the questions that were answered in the beginning to John our installation tech today. Everyone has been super nice! We are enjoying a movie now! Thanks CIP!
They were excellent until I canceled. They claimed no record of cancelation and continued billing and charging my card. Update- the company reached out and readily rectified the situation issuing a refund for the months of no service. Greatly appreciate the swift and gracious response. Thank you!
Great install by dusty he did good everything was installed to my standards.
John was fantastic! Took awesome care of us and we are all good to go!
Its a bit early to tell how the service will be, but so far my experience with community internet providers has been great.Everyone Ive talked to has been friendly and helpful. They got out to install the service quickly, and the installer (Tate) was very professional. He did a great job and was in and out quickly. The install was clean and tidy.The company gave me plenty of notifications leading up to the install, and even if I hadnt made my own reminders I would have been ready. The installer was running behind schedule (its hot out here!), but I received a text letting me know this and about when to expect him. I was able to adjust my schedule to accommodate, but they offered to reschedule if needed. With other ISPs they often just dont show up and I have to call to figure out what happened. I appreciate the level of communication from CIP.Time will tell if this service will do what we need at this site, but so far so good. Speed tests look to be right at what we were promised.
Community Internet has great customer service!TATE took great care of me yesterday-very polite!-Jen McCollum
This young man was outstanding. He was very courteous and helpful. Enjoyed the time with Tate.
Nicholas arrived timely, provided excellent communication, and set up our new internet service in record time! Thank you Nicholas for the excellent customer service!!!
Tony was great! He installed our Internet very quickly and was very professional and knowledgeable!
Very good and prompt installation and startup...John was very helpful and informative. Looking forward to many years of good service.
We’ve had a great experience with CIP: Outstanding customer service, prompt on their appointments, internet is dependable. Our install technician, Tate, was fantastic, too. Kind and helpful. We’ll be using CIP at our other properties, as well.
Garrett was the sweetest man keep me informed of hes progress very professional and quick too.Thanks again Garrett 😂
Tech Jacob did a great job with the installation and was very knowledgeable about the equipment.Thanks!
Jeremy and Jacob set up my internet today they were very professional, polite oh, it was a great experience from start to finish.
John did an awesome job moving our internet to a new house. Very kind and knowledgeable
Internet was down. Tech John was a kind soul and got me back up and running. Community internet is head and shoulders above the rest that offer internet in my area.
Thank you everyone involved at CIP for all of your help and hospitality.After 5 1/2 years of dealing with broken promises i finally have internet!!Tate was my technician, very professional and made sure he explained to me everything he was doing step by step. Showed up on time, cleaned up after himself. Couldnt have asked for a better technician.Glad I made the switch..looking forward to being apart of the CIP family.
Total reviews rating 4.8
199 Reviews for Community Internet Providers, LLC 2023:
Review №1
2022-05-25John was excellent! He gave me a detailed explanation of everything he was doing and helped me connect to my new internet at the end. He got the job done quickly and made the process very smooth and easy. John also provided outstanding customer service and thanked me for being a veteran which was super cool of him! Thanks again John for the incredible job you did and the A+ service!
Review №2
2022-02-17CIP came and switched my service over from Shout. Jacob was very quick and efficient. He went out of his way to make sure the dish didn’t show, and was very polite and professional. Jen was the representative that helped me on the phone. She was great and even called me back the next day to make sure everything went well with the set up. Only had service one day, but so far so good. Zero issues! By far the easiest switch I could imagine, and top notch customer service!
Review №3
2022-06-24Appreciate John coming out and setting up our service! It was excruciatingly HOT outside and he provided excellent service with a smile. Everyone is always so friendly and helpful. Thanks to Amanda and Whitney at the office for making the process easy! We love CIP!
Review №4
2022-01-19We recently needed our service moved from one house to the next. John was amazing. He was super professional and personable. He was very knowledgeable and made sure everything was just right. I really enjoyed him coming out. I would definitely recommend this company and will request John next time if I need something fixed.
Review №5
2022-06-07Jacob came out and helped us get everything set up. He didnt leave until wed had answers to all of our queries, and he even offered to assist us in connecting other devices. Hes incredibly friendly and even petted my dog while he was working. So far, the connection has been flawless. This installer and service come highly recommended by me.
Review №6
2022-05-04John came out and did a new install for my mom today. Very knowledgeable and personable. Answered all questions, made sure she had no concerns and did an amazing job! Great job on having aging service and staff!
Review №7
2022-02-26Wow! John came to install our service and he gave me a couple of options in which he could install our service. He explained each thoroughly and when we decided which way to go, he had the service up and running and explained everything precisely and so that a layperson like myself could understand. He was very nice and polite and he really cared about what he was doing and the service he was able to provide for us! Exceptional service! Thanks so much, John! community internet providers
Review №8
2022-04-28We have had several great experiences with CIP. It started by calling and inquiring service for our new home. I spoke with Mo and he was helpful and knowledgeable and guided us through the drone survey process and discussed all plans available. Our appointment confirmation was by Renee and she was friendly and informative on what to expect for our instillation and billing. John was our technician and he was extremely upfront on what to expect during the entire installation process, he was quick and clean with the install of our telescoping pole and router. He was thorough during our completion and walked us through setting up our devices. We were very pleased with every encounter and our internet service and speed. Strong recommend this company.
Review №9
2022-04-12John was our technician and did an amazing job! Our tower had come loose with all wind lately and didnt leave until he made sure it was secure. Our reception was actually better after he repositioned the tower. Thank you so much! We are very happy with our service.
Review №10
2022-04-13John arrived early and immediately took care of switching our internet service. He was friendly, knew exactly what needed to be done, and made the entire process so simple that we were blown away! It was storming and he patiently went to his truck for a few minutes until it passed, again all of this done with a smile! We dont know if he is a supervisor or not-but if he isnt, he needs to be put in a management position over the techs due to his caring and knowledge and work ethic. Please give him some type of bonus or award-he deserves it!