Wheelchair-accessible entrance
Yes
Compass Self Storage in Mckinney
Categories
Location on the map
Mckinney, Collin County, Texas, US
Accessibility
Phone: +1 972-347-0042
Site: https://www.compassselfstorage.c...
Site: https://www.compassselfstorage.c...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5PM
- Sunday:10AM–5PM
Compass Self Storage in other cities:
Comments (199)
Very friendly and helpful folks . Thanks for setting up my new storage units
I came to look at a unit found on Google search. Gary helped me in office and Chase helped with viewing the units. They were very helpful and professional. I recommend them to anyone looking for storage.
Great customer service! Prompt, attentive, and helpful! Highly recommend for all your strange needs!
Very friendly and welcoming. Provided all the information needed to know about building.
Was looking for new RV storage. Jim was quick on the phone, and had the perfect spot that I needed.Facility is clean, well maintained, and in a great location with easy access. I would definitely recommend to anyone needing vehicle or personal storage spaces.
This place is nice and the employees are helpful! Great service by Chase!
Gary and Sally at Compass Self Storage McKinney are salt of the earth people. They went above and beyond for me.
I have been with Compass Self Storage at the Virginia Parkway in McKinney, Texas location for 2 years now. I love the easy access for me. The facility is kept very clean. The managers are very helpful too. I am downsizing my storage space and transferring to a climate controlled space and the process was so simple and easy. I will have access to dollies to use to transfer my belongings between lockers. I plan to be here for quite awhile. Joani S.
Recently acquired a storage unit here. Gary and Sally go above and beyond in their customer service!!! I was amazed on how quick (same day) they made ready and executed my contract. As a real estate broker I appreciate the attention to detail and the fast turn around. I have since recommended them to several other clients. Thanks again!!!
Gary was great to work with! Sally was very knowledgeable about the property!
Great service and everyone is very helpful. Fast service and location is secure.
Gary and Jim were both very knowledgeable, helpful, and easy to work with! I needed a 10x10 climate controlled unit and their prices were the best compared to other surrounding options. So far I have nothing but good things to share!
Sallie Oliver with Compass Self Storage is an amazing manager all around individual! She is very open and honest and looks out for her customers every need and request. She is always available to answer any questions and help out in any way she can. We have never met anyone so humble and light hearted and truly appreciate everything she has done to accommodate us with our request. We will definitely refer Sallie Oliver to any of our friends looking to store their possessions at a secure and amazing location with Compass Self Storage. 5 Stars...Laci
I called to let them know what I was looking for to store a trailer and equipment for a new business that I am starting. Was told over the phone that they had the perfect spot. When I got there to look at the unit, it was better than expected!! They took into account that I would be backing in a large trailer and they hooked me up with a spot that can be backed in with ease! I highly recommend this storage facility and it’s very difficult to find customer service like they provide.
We have had great experiences in working with Compass since Sallie took over. She has made sure that we are well informed on any changes to the property that might impact us, she selected and showed us spaces to store our trailer that were exactly what we were looking for. Better yet, she is always there and checks in on the tenants to make sure they are happy and their needs are being taken care of. We had a couple of problems with drainage, Sallie fixed it and personally added some gravel to our space one bucket at a time. She goes above and beyond when helping us at Compass. Its hard to find employees that care about your experience and personally want to make sure you are happy with their business.I say all this because prior to Sallie, this was not our experience with Compass in McKinney. We were told one thing on the phone, and then later it was a different story. It all eventually worked out, but was stressful as we didnt have another facility selected to store our trailer.
They are so friendly and are great to work with! Greatly appreciate them
I don’t usually post reviews but this facility specifically Sallie deserve a positive 5 star review. I’ve rented from several places over the years but none compare to Compass. Sallie does an amazing job keeping the grounds clean and going above and beyond to make sure all our rental needs were met. Thank you Sallie for making our decision so simple.
I cant thank Sally and Woody for an amazing experience in getting a storage room for my move! They were there anytime I needed information and went over and above to make suggestions to make sure I had the correct storage room just for me. They are such an asset to Compass Storage! Ive never felt like family so quickly. Thank goodness I found Compass Storage on the web. This storage facility and Sally and Woody are way over five stars! They are simply the best. Again, Thank Goodness! I picked the right storage facility!
Very clean, temperature always regulated, safe, communicative and always a metal cart in the storage area to help load and unload your personal space. Huge help!! The management is kind and made moving in and out as easy as possible!
I left another storage down the street due to bad management. These people have all been phenomenal and Sallie is always so very friendly and helpful in getting you what you need. She is superb and is always making the place look very clean. I have definitely found my storage for life.
Overall, excellent care! Loved everything!Security cameras throughout entire facility.Professional and friendly staff.Glad we chose compass! Thanks Christy!
The service at this place is the best always clean and these people is so professional and kind
Wonderful customer service!! My husband is an Air Force veteran and our son is a United States Marine! They were the ONLY ones that gave us a military discount! Those who support those who give our lives for our country, have our family’s support!!!!
This is a very friendly and professional staff. I needed a 10×20 climate controlled unit and they made the process easy and quickly. Thank you so much to Jim and Sally yall rock..
When I got my storage units Sally was very helpful and thorough on finding me the best for my needs. Every time I come to get something I need from my storage Sally and Gary are helpful and making sure everything is ok and letting me know that they are there if I need their help. Would definitely recommend this place to everybody who needs to get a storage
Security cameras throughout entire facility.Professional and friendly staff.Clean, well lit facility and maintained grounds.Clean dual restrooms.Located in clean neighborhood.Units look structuredly sound.Office offers moving supplies.
Sallie has been amazing in keeping in touch and letting me know if there was a issue in and or around my unit to where I needed Assistance . She has always asked if the unit is clean and to my expectations. Thank you Sallie for caring .
Could not have been an easier process. I found a unit the size I wanted, reserved it, and immediately got a call from Woody confirming my reservation. Stopped by the office the next time I was driving by and completed the process. The unit was clean, service was excellent, and it will work for us for the length of time we need it to. Add to that, they are conveniently located close to me, and they had the best price of anyone else around and I am glad to say I am very happy with everything so far.
Gary and the wonderful lady that helped me today thank you so much for y’all’s cooperation today y’all do a good job at making sure everything is taken care off over there so good job
Great place really clean facility excellent staff I met Jim Gary and Sally great people really secure placeAnd they made sure I got the best value as possible. Keep up the good work guys 👍
Gary with Compass Self Storage in Mckinney, Texas is a great manager! He is very honest and looks out for his customers demands. Gary makes himself available to answer any questions we might have. We have worked with alot of people and truly appreciate everything Gary has done for us and making things right and go smoothly. We will definitely refer Gary to any of our colleagues looking to keep their trailers, boats or personal belongings at a safe and secure location with Compass Self Storage. We give them 5 stars all the way!!James Heckadon
Great storage location - friendly and helpful!
The staff at this storage location are very friendly and always willing to help. They are always available, maintain all areas clean, they communicate well and answer question quick and to the point. If you are looking for a community and home feeling this is it. Great and consistent customer service since day one. I truly recommend this to all my friends and family.
I purchased storage at the Compass self storage facility today. I called and set up an appointment with the owner, Mick, then got a tour by Joe.The facility was very clean and secure. Pricing was very fair. Joe gave me every discount he could think of and came up with several scenarios based on our needs. We decided on climate controlled units and were pleased to get two units in the same building with easy access on ground level.I did quite a bit of research before deciding on Compass. We may have things stored there 4 months to a year. Location and cost were both factors.We are downsizing and putting our house on the market soon. With all of that stress, we didn’t need more so the transaction with Compass was a welcome one. Highly recommend!
Sallie has done a great job. She looks out and watches over the rental yard like a hawk. She has helped me through a couple situations. Sallie is eager to help and quick to respond.
Shout out to Sallie at Compass storage for being amazing!!! We have been working long hours at the units & she is always working hard & helping us!!! Staff are working the property & interacting with all the customers. Sallie comes around several times everyday to check to see if we need anything & has such a great attitude. Grateful for Sallie & staff making a stressful time better for my family!!
Renting a unit was very seamless. Was able to view unit, sign month-to-month contract in 30 minutes. They have a wide variety of packing material for when we make our move out of state.
Jim and Gary will take good care of you. Sign-up was easy, units are very clean, security fencing in place, and all units are ground level which makes moving your things in and out a cinch.
I have been leasing a storage unit at your Virginia Parkway Location for the past few years. It was originally Assured Self Storage.I went in the other day to pay the rent and your employee Sallie, helped me. She was very nice, polite, professional and efficient in taking my payment.The reason I felt I needed to recognize this employee is because a couple of days later I was passing by and saw her outside trimming the bushes. And then I went by my unit a couple of days later and saw her cleaning up around the area. She is obviously a dedicated employee and takes pride in the job she performs. The place looks better than I have ever seen it and she was a joy to meet!She is certainly an added asset to your employ.Even though you keep raising the rent, I hope that Sallie will be the one collecting it from me.Keep up the excellant work Sally, we appreciate you and I hope that your Employer does as well.🙂Richard Bejcek
I had a wonderful experience renting from and working with Woodie & the staff. They went above and beyond to make sure my storage needs were meet. I would recommend this facility to anyone who need to rent a unit. Very secure, well lit and great hours.
This place is really awesome! The staff is friendly and really helpful. The facilities are clean, well maintained, well lit and easy to get in and out of. 24 hour access is a major plus too! We have a couple rooms here and so do our friends and everyone agreed this place was where we needed to go when we moved this way. Now Im telling you too, its great! :)
Really appreciated the support and valued the customer experience I recently received at compass storage.Woody and Sally were very accommodating throughout the process and its that personal touch that seems to be missing from most of our businesses today.Thank you for your help. I will and would recommend compass storage.Ken, McKinney, TX
I have been renting with Compass Self Storeage for years. The staff is always very helpful in anything that I have ever needed done with my units. A lot of things are changing and clement control unit’s inside are getting cleaned as well as outside units and covered parking units are great. I know that you will love having a Storage Unit with Compass Self Storeage at 9696 Virginia Parkway.
Woody is a pleasant person to work with! Made everything easy! Parked our Travel Trailer here and felt very secure with all the safety cameras! Only downside is very expensive! As well as raising the fee twice in one year👎 After second hike is when we decide to look for another. Which we did and happy to say it was still local and much much cheaper and secure. Hope this helps!
Great staff and management. Sally was terrific with showing us the space. Super clean and perfect for storing our boat. Highly recommend this location. Thank you Jim and Sally !!!!!
Was a customer for years and they continue to raise the rent. Over the 5-8 years went from 265 to $355 month. Wouldn’t be so bad if they didn’t rent to new customers for less. My neighbor just moved in same size unit for $100 less than what I pay. Moving out if you leave in mid month you just loose the remaining no refund for partial unused rental.
Very courteous explaining fees and showing us several units. No pressure. Offered services but did not pressure us to buy anything. Drew map of property (its big)and provided assistance with gate code.
I’ve rented from them as AllStar and now Compass. Staff has always been friendly and they were one of the only places close that had a unit big enough for my boat. Steadily improving the property and relatively secure.
Great customer service. Nice, well kept location. Nice to walk in the office door and always have someone there to greet you.
The facility looked well cared for.The person helping me complete the agreement took a 10 minute phone call while we were there which I didn’t appreciate as we were there before the phone call.He apologized for the delay though and took care of us promptly after the call
Very satisfied with staff and the ease of renting a storage unit. Joe was very helpful and made sure I got the unit that was right for me. Very good & clean facility and at a great price. Will most surely recommend this facility to others. A big thank you to Joe and Sherman.
Extremely friendly and professional. Prompt response to my online inquiry. Extremely easy process with a staff very down to earth and personable. Best prices around.... HIGHLY ACCOMMODATING.. Ive used several local storage places in the past, by far my best experience
This facility is well kept, professionally managed, and Im proud to say our new (to us) RV Travel Trailer is on its way to being parked there. Joe and Mick were very patient & personable showing us all the sizes available in covered parking that would fit our need. My bride and I are very pleased with this business and look forward to a long partnership....Sincerely,J David and Alma Cohen
Joe has been exceptionally helpful, and the rental process is seamless - very different than the same process with a different public storage business. The space we needed was available, and we moved in the same day, with less than half an hour spent on the rental process. We’ve shopped around for a while, now, and are happy to have found Compass!
*** PLEASE READ*** ( ignore response management has never reached out once)ASSAULTED BY AN EMPLOYEE ON CAMERA IN FRONT OF WITNESSES AND THEY ILLEGALLY ENTERED MY VEHICLE ON CAMERA and management did nothing about it. LOCKED IN OVERNIGHT and they told me to sit around and wait until someone comes up to the gate. ON SITE MANAGER IGNORED ME FOR HOURS WHILE I BEGGED FOR HER TO OPEN GATE. only opened it after I mentioned calling police and she came out slurring her words and stumbling. Lied to about different promotions. If you call customer support they just tell you the District Manager will call you but he still hasn’t. Horrible I do not recommend at all stay far away
Clean, secure, and friendly. Prices were reasonable. Stored items for over a year and didn’t have any issues.
Reserved my 2nd unit for an awesome price and the process once arrived was quick and easy. Storage is very clean and located in a good location. Staff are very nice and knowledgeable and professional, couldn’t have been better experience! I highly recommen Compass Storage.
Staff is very professional and friendly. Nicest storage facility I have ever used!
Sherman and the staff at Compass Self Storage in McKinney have gone above and beyond to be helpful to us with our storage needs. We needed to be out of the country for three months immediately after selling our house. They were instrumental in making our home sale and the move of our belongings into storage as easy as possible. We were able to store some items ahead of time in one storage unit and then move everything into a large storage unit and a smaller climate-controlled unit. Move-out was also made much easier by the staffs care, concern for our needs, and flexibility. I cant say enough good things about this place...it is THE place for your storage needs. :)
Some of the promotional details online were misleading. However, Joe took his time to find something that would work with my budget and also guided me to the correct sized storage unit (without making me feel like I was being upsold). He was courteous, professional and patient.
My storage facility flooded. I had my storage unit for nearly 4 years. It started out as ABC Storage. Very nice staff and facility. They were purchased by Compass and of course a new owner implements new changes. They made the roads all concrete instead of some gravel. Nice. They decreased The hours we could access our items. I could live with that. The units do increase in cost. I started out at $89 a month and the last increase was in the $120s.This location is a bit difficult to reach by phone. Ive had to call many times and leave several message to get them but when I did get a hold someone they were polite, kind and helpful. When I talked to them about the last rate increase, they were willing to let me stay at my rate.I did need to make some major financial cutbacks and moved my items out of storage to my garage. The staff was extremely kind about this. I was surprised to see that all of my items that were on the floor of the unit were ruined. I had a lot of items that were my childrens that I was saving for when my grandson was old enough to use them and they are gone. The special books are all ruined. The train table destroyed. The furniture either had the legs that need fixing or They needed new paint/stain.They do require that you have your own insurance because they DO NOT cover any damages. It was a part of my USAA homeowners coverage Just be aware of that so you dont put items of any real value in there. Im caught in a tough financial time so I wont be able to come up with the copay to make the claim. Just know that this is a possibility when using a storage unit, not just here, but anywhere.I never did figure out if the unit leaked from the roof or if the water came in under the door.Besides most everything having water damage the place is nice and staff is wonderful.
Extremely helpful and will do what they can to get you in the right unit. Very friendly and great customer service. Look forward to being a tenant.
Our lawncare company just recently purchased a unit for our business supplies. The process was so easy and the communication/customer service we received from Joe was fantastic. We are excited to now be apart of the Compass Self Storage family for years to come!!!
Only time Ive ever left a review for any company and this storage facility is worth it. I highly suggest this place to anyone. Every staff member is helpful, great customer service and and very friendly. Ive never been more comfortable and treated so nicely than I have here. Thank you compass storage for all you do.
Great experience and customer service.
Everyone was so kind and helpful. I would use them again.
Excellent business practices with high security and recent upgrades throughout the property. Friendly, knowledgeable management with outstanding discretion towards privacy. Best rates in McKinney/Prosper have kept me here long-term. Nothing to worry about here.
Sept. 4, 2018: We have used this storage facility for the past 4 years, before Compass took it over. Since Compass took it over, our rates have increased. With all the new storage facilities that have been built within a few miles, we feel they are not being competitive by raising rates. Today, when we went to our storage unit, we found hundreds - yes hundreds - of crickets, dead and alive in the unit. I went to the front office and asked for a broom. My husband and I were going to sweep them out and then bring back bug spray. I will say that the lady in the office was extremely apologetic, came in her golf cart and swept them out and sprayed bug spray. She told us to come back next week and they would put foam (?) along the outside wall - that they expected a delivery of it tomorrow? If the unit(s)are now being sealed with some kind of material, why are the renters not being notified to come and check their units and be there so the foam or whatever can be applied? We will come back next week to have this done. We are also going to check the 2-3 other storage facilities close to us. We no longer feel we are getting a clean, well maintained unit. Thank goodness almost all our stuff is in sealed plastic bins. But we feel it is time to move.Sept. 5, 2018: My husband went back to Compass Storage today to check on the cricket situation. The 10x10 unit was again crawling (literally) with crickets. My husband had to take everything out of the 10x10 unit - again - , an employee again swept, again sprayed, and now foamed the back/outside wall of the unit. We are going to find another storage facility. This place is overpriced - not competitive with the many storage facilities open/opening within a few miles of Compass - and is now a dirty place to store possessions. While the employees have been nice, we no longer wish to do business with Compass Self Storage.Ed & Judy Robinson
Jim was great.Helped me out & answered all my questions.Happy to be apart of compass storage.
I went in to find storage for my freightliner sprinter and they did everything they could to give me the best price. their attitudes and overall demeanor were genuinely Kind and I look forward to storing more here in the near future.
I previously had a unit across town but the prices kept going up and the manager didn’t honor his word on our original price and terms so I just moved here. Joe was very helpful and he put everything in writing, too. I secured a unit bigger than my previous and for less money.
Every single person at Compass treated my wife and I like family. They took care of us and we are truly grateful.
Woodie is very friendly and gave me a lot of attention. It was shown 2 different units to me so I could pick the one that would fit my needs better. If you live around mckinney, you wont get best price than compass self storage. Believe me, I had made a research before closing the deal with them.
The two employees that helped me with renting storage and a uhaul truck were fantastic to work with. The storage unit was very clean. If and when I have to rent again, it will be with Compass Self storage in McKinney, Tx.
Compass Self Storage went above and beyond when it came to the whole rental/customer service experience. The property was clean and easily accessible. Highly recommended.
We have been customers of Compass Self Storage in McKinney for over a year. It has always been a pleasure dealing with the management and onsite employees. I would highly recommend this storage facility to anyone who needs that extra bit of room to store extra items.
The manager Joe, was very helpful. I was looking for a specific space to handle a few garage and attic items. The space I originally asked for did not work. Joe made a suggestion that solved two of my storage problems. Thank you Joe. You’re the best.Regards Gus
Called to reserve a unit during a pcs military move.... Was quoted the price and had the unit set aside for my arrival early next morning... Arrived at 9:30 am as the doors opened and was given a completely different price and the we talked about promo was not honored... Joe seems like a nice guy but dont be fooled he is rude. Joe told me good luck finding a better rate,we are the cheapest so you might as Well rent from us I was not going to do such a thing wouldnt care if other charged me double... Was promised 1 thing and when I arrived told another..... Not the type of way I like doing business.
Great storage facility, Sherman is amazing. I have 4 units scattered around the DFW area, and this is my favorite location. Staff is always helpful, they go above and beyond. If I wasnt always on the move, I would keep everything here. Thanks, guys..
Awesome facility with excellent customer service. The lot was always clean and I always felt like my property was safe and secure at this location. The pricing was exceptional and I highly recommend this facility.
Wonderful customer service. The people there were excellent. They made it easy for me to rent a storage unit. Great!
My experience was excellent today ! I was greeted when I arrived and the management team did a great job of meeting my needs . I was already a customer and came back to get a bigger unit .
Great place for RV storage! They have gone above and beyond in helping me find a secure spot for my RV. Highly recommend!
Good Customer service, in and out quick, the Facility is very clean and I give themA thumbs up.
This Compass location has been extremely helpful over the past 3 years as our storage needs grow.Strongly recommend to anybody.
All the staff where professional and easy to deal with. I will consider them for my storage needs in the future
We spoke to Woodie the General Manager and he was extremely helpful. The service from him was excellent! I highly recommend working with him and Compass.
Great facility and excellent service! Joe was extremely helpful and went the extra mile to ensure I was satisfied as a customer! I would definitely recommend Compass Self Storage in McKinney! Talk to Joe!
Great team, great service, I have 2 units here and the facility is always clean, security gates work well, and its on a great location!
Amin was very helpful getting us setup to store our 40 5th wheel in covered storage. We also store our car trailer there as well. Very convenient.
Woodie and Staff stayed after hours to insure my trailer fit the unit.. He even helped my push it in. Can’t say enough about the customer service.
Very unprofessional new owners! They price Goug once you have a unit and are very rude when you try to talk to them. I would not recommend this place to anyone! Save your money and time and go somewhere else!
Fantastic service! Went out of their way to locate a storage unit that was best for my needs! Super helpful!
Been here for a few years great friendly staff and good customer service! Hate to go but new shops built! I highly recommend them no rate changes in 2 years and new facility look!
Great location. Great staff.
Found myself needing a storage unit on Memorial Day. They were very friendly and able to get me started.
Easy rental process from super friendly staff. I would highly recommend this location for any storage needs.
Very professional and friendly service.
I dealt with Jim and he was great. He was extremely helpful and professional.
Rental prices are reasonable. Getting in and out of the facility is easy too. Last place I rented, it was difficult, this place is much easier. Competent, friendly staff. Would recommend this facility.
The staff was helpful and knowledgeable. I highly recommend Compass def storage for all of your moving and storage needs.
Total reviews rating 4.8
199 Reviews for Compass Self Storage 2023:
Review №1
2022-01-24Outstanding service by Sallie and Gary at the compass self storage in McKinney. For months I have waited on a drive up storage near my parking spot and I finally got one. I was added to the list and they made it work for me. I highly recommend this storage over cube smart and any other storage location in the near surrounding areas. They have the best security in town. And know how to treat people.
Review №2
2022-07-02I was searching for a storage unit that was responsibly priced and close to home. After reading the positive reviews I called and talked to the manager Chase. He was super friendly and helpful. Getting the unit set up was a very easy process. I couldnt be happier!
Review №3
2022-03-16My experience with this business has been great. After a year Im extremely satisfied . Especially with Sally. She is a great help in anything you need. Always on top of it and a great communicator!! Highly recommend
Review №4
2022-03-08We loved storing our travel trailer with Compass Self Storage. I don’t know if they are family owned or not BUT they sure act like it! Friendly, caring and very polished. Coming in and out was so easy with wide gates and oversized, very wide access between covered buildings. Also a really good price for such convenience in Frisco.
Review №5
2022-06-22Gary was great in setting my rental up. Sally was hustling getting my unit clean and ready for me. They have already exceeded my expectations. The grounds are immaculate. Very professional.
Review №6
2022-05-12Oh boy where to start. Got a storage unit and a parking space. Pay a very high fee for a location that has a gated entry, surveillance cameras, and security patrols. Someone tried to steal my property TWICE causing thousands of dollars in damage. Was informed by the staff that they leave the gate open during the day and if theres going to be wind/bad weather. Then they said that they wouldnt go through the cameras because it could take hours to find who did it. Well, thankfully the second time someone tried to steal from me they were caught on camera and by another customer. Turns out it was another tenant or their family! Of course compass is denying responsibility despite their gross negligence. DO NOT TRUST YOUR BELONGINGS AT THIS PLACE!!!! YOUVE BEEN WARNED.
Review №7
2022-06-30We were moving to McKinney from out of state. Gary, Chase, and Sally all helped us at different points to select the right units, reserve them, and start our contracts remotely. We moved into the units today seamlessly. Compass Self Storage made the storage aspect of moving easy. Thanks Gary and team!
Review №8
2022-04-07Had our RV at this storage facility for years. Never had any problems with theft, vandalism or rodents. Gate was always working as well which is not always the case at storage facilities. Great staff to work with also.
Review №9
2022-06-28Great customer service. Clean facility. They actually waited on me to arrive after they where supposed to close. Wonderful.
Review №10
2022-05-31Great service, and great prices , Gerry provided me with an exceptional customer service and everyone there was very professional, I recommend Compass Self Storage