Positive: Quiet! I had a room on the back of the hotel on the third floor. It was in back of a closet and so separated from the hall. The staff was excellent and friendly. Negative: I worked remote from the room for a week. The internet was kinda slow and I used my hotspot a few times. The desk is oddly spaced. I pulled it out so the ac could blow directly into the room. Why does the couch not have pillows?
Positive: Clean rooms. Negative: Breakfast could have had more options. They had tacos but nothing for non meat eaters like a bean and cheese or potato and egg choice would have been great.
Very clean room, wonderful choice for breakfast, juices, and snacks!
The folks at Brownsville Courtyard were friendly, helpful and courteous. The room was clean ( we had the King standard). The sofa in the room looks good, but very awkward to sit on (should be replaced with better designed). The breakfast bar selection was excellent as far as could be expected during this pandemic.
It was centrally located, very bright and quiet. The staff was polite and very helpful. Always a good morning greeting when you came and went about your adventures. Rooms were very spacious and clean.
Positive: The closeness to the beach- beach access Negative: All workers are lacking PR (Public Relations) perhaps ¿¿ they need training or a type of In service. it doesn¿t hurt to be kind and well mannered with people that are paying their salary. (I almost felt like telling them I am sorry for botherin
It was very clean, staff was awesome and the best continental breakfast Ive ever had. I would definitely stay there again and recommend 👌
I was able to check in without having to wait after 3 and 4pm like most hotels. The staff was friendly. The rooms are a nice size and very clean. The rooms had Netflix and HBO. I stayed multiple days, the only thing is is that I wish they checked to see if I needed extra towels and trash dumped, instead of me having to find a housekeeper to let them know it needs done
The staff was super friendly and courteous. Management is awesome and the rooms are beyond clean . The well air conditioned rooms and comfortable beds make it hard to get up . Internet TV was awesome. This is my go to hotel when I’m in Brownsville.
I expected the bathrooms to be cleaner as the tub seem to be so rusty on the bottom and the tile had some red staining. Management seem to be rude by their tone of voice and careless with your needs. The rest of the staff seem nice. My husband made a complaint on the phone to the assistant manager (Elizabeth) due to my self waking up over 30 bites. Supposedly they didnt see any signs of bed bugs but I assure you they do. I expected to get a discount or something to that reason but they just moved us to a new room which was better than the other. Overall I would not return to this hotel.
Positive: A couple blocks from Starbucks. The gym is open. Nice staff, very welcoming. Nice renovation. I worked from the room for a week. Relatively quiet. I was on the backside. Negative: Stupid desk placement. It blocks the airflow. You can pull it out from the wall.
Very nice and clean location. The receptionist are very nice, and everyone there. We forgot an iPad and they called us to let us know. I will definitely stay at this location again.
Positive: Peaceful stay and comfortable beds. Negative: The pool couldve been indoor and the complimentary breakfast was subpar compared to past stays at other locations. Also the Starbucks machine was out of order as well...
Positive: Location was great and service was great Negative: Stayed in room 100....bathroom smelled like pee and pull out sofa bed was hard and very uncomfortable. Time to replace mattress.
The customer service was great. Lobby and room was very clean. Cant say much of the other guests since I could hear them walking around above my room. I would expect some of that from hotels but some people seem to do it on purpose. Other than that everything was good. Will come back for sure.
Great experience. Very clean. Receptionist very helpful. I totally recommend it..
This place was low class. Any Corp company want to rent here DON’T. We thought this place was just for guests but side gate was open and other people had access to the pool. We let front desk know about situation and nothing was done about it. We always stay at expensive places that are classy but this was opposite from that.
A good value like all Marriott Courtyards usually are. Clean. No complaints. Stayed there during this covid-19 nonsense. Got up too early so I was not able to picking up your little lunch bag with the prepackaged Danish or fruit was 7 a.m. I left before that. But at least they had something offered, many hotels were offering nothing at all.
I checked in on 2/15 and extended my stay one more night. This property was very nice and clean. I had the chance to meet you male housekeeper supervisor and he was awesome.The only thing I would suggest is to train your am shift girl front desk on hospitality.
Unlike other Marriott hotels where I have been given a gift of water and candy, as well as offers of a room upgrade, I was simply greeted.
I was staying at the Courtyard Brownsville for a Conference. As most people know that your hotel room is your escape from the conference and everyday monotony. This was the ideal room and probably the best I have stayed in since I dont remember when. The bed was very comfortable (pillow topper), the drapes ACTUALLY blocked out ALL of the outside light (thats a first for me), the A/C was COLD! (one of my must needs), also the staff was exceptionally courteous while staying; from the front desk to housekeeping to the staff serving breakfast. I actually was in a rush to leave the morning of my departure date and completely forgot my hanging cloths. I contacted the guest service staff and they said that they would send me my hanging cloths to me with no worry. I even tried to pay for shipping and they said that they had it handled. THAT right there is true customer service! Kudos to the guest service staff and everyone else who made my stay most enjoyable! I will most definitely be staying at the Courtyard Brownsville my next stay!
The staff was courteous and professional. It was a quiet and relaxing atmosphere and we enjoyed our stay. The pool area was clean with no problem finding chairs to lie down although they only had one table with a canopy so get to the pool area early. The overall stay was excellent. Will definitely stay at the Courtyard Marriott again. Keep up the great job!
Great experience with the staff. A gentleman by the name of Omar was very polite and attentive to our needs. He helped us get situated when we encountered a small problem during check in. He made our process so easy which is what we wanted since we were on holiday. After long travels no one wants to deal with problems, we just wanted to rest and start our next day of family vacation. The rooms were very clean and they had smart tvs in the room. The kids loved putting on Netflix to watch their favorite movies. Cant say how great this place was for us. We will definitely be visiting again and we know now what place we will be giving our business too.P.S Breakfast was AMAZING!
The rooms were immaculate my wife was very happy and says this was the best hotel she’s ever stayed at and everyone and I mean all of the staff was very nice .
My recent visit to the Courtyard Marriott in Brownsville was pleasant. The staff was friendly and helpful. The location of the hotel is right off the highway. The room was clean and fresh. I encountered a minor issue with the shower not coming on. I made A quick call to the front desk and they had the maintenance person repairing the shower in minutes.
Everything was great on our two day stay. Great staff! Close to good restaurants.
Nice and clean. Great breakfast, reasonable prices. Staff seems friendly.
Easy checking in and out. Hotel was very clean and quiet. The breakfast was great and personnel was very courteous and helpful.
These facilities were excellent. The staff was extremely helpful and courteous and friendly. The room was very comfortable and had the amenities that made our stay more like home. The entire stay was outstanding making it so convenient to come and go as needed. Would recommend this place to all.
The level of customer service was not Courtyard level. I was not greeted or welcomed when checking in. I was only asked for my credit card and ID. I was eligible for an upgrade. He did not mention it or offer it. The hotel was old and tired. There was an odd smell on the second floor. In checking out, I was not asked how my stay was, I was only asked how I wanted my receipt. I was not even thanked for my business.I will be returning to Brownsville in a month. I will not be staying at this property, and I generally stay at Courtyard or Marriott properties. I have felt more welcomed at a Gas Station.
The entire hotel staff was absolutely lovely. From check-in to check-out and many days between I had the opportunity to call the Courtyard Marriott home. I felt that it was in a great location with more than plenty of restaurants and shopping near by. I felt safe, the hotel was clean, and although close to the freeway, I dont recall hearing any outside noise from the road.
I had to stay the night here before an early flight. Very nice property for only a bit more than the other properties near the airport, and it was TONS better than those looked. So glad I chose here. The staff was super friendly and helpful too. Great, super clean room too. And I used the airport shuttle at 3:30 in the morning and it was perfect.
Room was clean and attractively decorated. The bed was comfortable and the bed linen looked and felt great. Lobby was inviting, simple but well decorated. Staff was courteous and professional. Unfortunately, the coffee pot in my room was dirty, and I was awaken by several other guests showers because I could clearly hear the water running in nearby rooms.
Very well taken care of. My room was clean and loved the 2 free draft beers offered at happy hour. Not much for food during happy hour, but we had plans to eat elsewhere anyways.
This hotel had been flooded; it had an awful smell in the lobby and on the first floor. My fiancé and I got sick the following days from the smell. The wallpaper on the first floor have flood marks about a foot up. When I told the front desk about the smell, the clerk said he did not smell anything. I have stayed at many Marriott hotels and I have not had an experience like this one. I guess that is why this hotel was on sale for $80/night. I will not stay here again.Pros:PricePlush pillowsCold roomCons:Toilet did not flushNo USB ports in roomLobby/1st floor floodedAwful smellOutdated decor/electronicsUnhelpful front desk attendantFree breakfast not includedSmall roomsMinimal parking spots
Great staff. Nice facilities. But the staff here make it a great hotel. Very nice and funny.
This is probably our 5th stay with this hotel and weve have always felt welcome. Very friendly staff that gave us in fairly quickly. From the all the hotels in that area the interior is updated and has a modern look that we enjoy. The sofa in the room is great.The only thing I dont like is the set up of the TV location. From the bed the TV is at an angle and partially covered by a small wall.
Overall experience was good. The staff is nice and very polite. Some points of interest to Courtyard Marriott, Brownsville:1.You have to run the shower for a while until the hot water comes2.Rooms that are in proximity to the elevator/ice machine/pool experience excessive noise3.Some A/C units can be adjusted from the wall set, some only from the unit itself, despite of the presence of a wall set.4.Very soft pillows
I drove to Brownsville to visit a family member in the hospital, I didnt have a room reserved because I didnt know if I was going to stay with family. I ended up driving straight to the hotel at 12midnight and getting the room for two sites. The front desk attendant and the restaurant staff were all very efficient and friendly. They all made me feel welcomed! :)
If youre thinking of booking a Stay Pass with Marriot think twice. The early check-in/out is not guaranteed. The staff are not aware of such implementation. Youre supposed to get USD credit to use at the restaurant inside the hotel. Call the hotel before booking to confirm availability. In the hotel I stayed the restaurant was closed due to Covid-19 and there goes my USD credit.
I would highly recommend this hotel to anyone staying for leisure or business. The hotel staff were very courteous, the rooms are very clean and the grounds are nicely kept. I did not get a chance to eat at the hotel so I cannot comment on the food. I give this hotel a 5-star rating.
My family and I stayed at the Brownsville Courtyard when we went to South Padre Island and loved it. They had both regular pillows and feather which we llike. The bed was so comfortable! The room was nicely appointed and looked new. We would highly recommend this hotel. We plan to stay there again next time.
First time here in US, I would like to say itsa Great place, friendly customer service from the check in counter. Very beautiful hotel and room.As a Muslim, its hard to get halal food. Very good recommends from the Bistro. Little green Caesar without the chicken.
I had a fairly pleasant experience at the reception and in the room. But the staff at the restaurant/coffee shop got my orders wrong and when you point out that the orders have been messed up, they tend to have a very poor attitude. I felt abused and I will never come back again. I don’t have time for negative attitudes. Folks, you have been warned!
Everyone there was really attentive and nice. I had a issue with my bag at the airport and had driven all the way to Harlingen forgetting a contact phone number for my bag. I called the hotel and the front office night shift guy was very kind to go get the phone number from my room notepad. Also the lady from the restaurant bar was always very sweet and kind too. Everyone there really. I will definitely be back
Elevator doesn’t work. AC in the gym doesn’t work so it’s 80 degrees. Not well taken care of in general. Bad customer service. When we got there it took 20 min to check in because the guy kept answering the phone and couldn’t give us his attention 100%. The keys didn’t work so we had to go downstairs twice and if course the elevator doesn’t work so it took a while to get down. Very disappointed being a Marriott hotel.
I love walking into a place and everything is in its place, looks good, and smells good. As soon as I walked in the lobby, I notice the new look and décor and I loved it! My husband and I stay there when we travel together to Brownsville, so we have seen it before it was remodeled. I am a clean freak, so you know where my priorities are and where my eyes are focused. The internet looked very business like but friendly. The TV area looked very comfortable. Of course, we did not get to enjoy it because we were in and out getting ready for a family reunion and had to do quite a bit of shopping for a weekend. Maybe next time, we will take more time to enjoy your other amenities. I loved Marisela, the manager, she was very friendly and smiled and laughed the whole time we talked. I felt very much at home!!!! Thank you!!!
Sorry to say that the Marriott had been my second choice on my visit to Brownsville. The first location I stayed at, not a Marriott property, was unacceptable. I should have stuck with the tired and true Marriott from the beginning. From the minute I walked into the lobby, I knew I was home. After one night stay, I had a service issue that I wanted addressed and by the time I came back that evening the issue was resolved. Love the food at the Bistro. the hamburger was to die for and the fries were done to perfection. The morning fruit, granola and yogurt was delicious especially being topped off with the great coffee. Stay here again in a minute.
Bright and Clean Lobby, Friendly staff. Room was clean and well kept thru the whole week. Even got a complimentary bag of Goodies with water. Coffee in the room is not great..but other than that i loved my stay compared to other hotels i used for my business travel
Awesome dog-friendly hotel that made bringing our pup on vacation with us a breeze, unlike other hotels I had called in the area. Also, they have the nicest hotel staff-- every person I interacted with was extremely kind, friendly, and helpful.
I like this hotel. The staff is always warm and friendly. The staff welcomes me every time I check in. I always try to book this hotel first every time Im in Brownsville.The internet is good and they now have the smart TV in the room. The internet isnt the fastest, bu it will work.I didnt use the workout room or pool. They do have a Starbucks in the lobby.
This hotel is far superior to any other you will find. They are accomodating. They have a bar and restaurant where they serve Starbucks coffee and delicious breakfast selections. They have wifi, computers and printers available to print. The rooms have microwaves and refrigerators. All decor is updated. Rooms and hotel always clean.But above all that, the way they will treat you as a customer is amazing. You will love it!
From the minute I placed reservations over the phone to the day I arrived...staff was kind and courteous. Our room was very clean and the beds were comfortable!!!! Anything I asked for I got....I asked for multiple towels three or four times and I was always given what I asked for. It was a pleasant stay!
Very clean and comfortable. Everyone is nice and willing to help. There is shuttle from the hotel to nearby restaurants and malls. There are microwaveable meals available for purchase. Regardless, this is a great hotel to stay at. There is also Starbucks coffee available for purchase at the hotel. Very good restaurant service, lots of meal options.
Great nice clean place. Great staff, nice pool and a good selection of continental breakfast. Thank you
No complaints or problems with any of my stays here. They staff is friendly amd the downstairs bar is limited but convenient. No free breakfast but they sell food all three meals.
My room was very near the highway frontage road, so I was concerned about the potential noise level. It was so quiet in the hallways, it felt like I was wearing ear plugs. My room was comfortable, quiet, and clean. Staff was friendly and helpful.
The hotel was great to accommodate my family to attend a funeral. Our stay was comfortable and very affordable. The staff was very nice and efficient. We had one little fall back on our last day but the staff was very apologetic and fix the problem as best as they cold.
I have never had such a great experience anywhere else. Room was spotless, smelled good. Staff was inviting, helpful and too nice. I will definitely stay here again.
I always stay at the Courtyard every time I visit Brownsville, because of the people! From the front desk to the clean/service/bar/restaurant workers, theyre all great and caring people. I highly recommend to everyone to stay and enjoy great hospitality from a great group of People! 5 star service! Props
The room was excellent. Had a fridge and microwave, nice touch. But the wi fi was the worst of all time!! I need to work in the room and was not able to!! 6 calls to their customer service did nothing but waste my time. Even their employees said that the service was bad. If you dont need to use a computer, its a decent place to stay. If you are like the other o9% of america that does need the computer, i highly suggest looking elsewhere!!!They also told me that they will call me back... That was 4 days ago. Still waiting on the call.
Good place to stay. Very handicap accessible. Good breakfast bar to get you started on your day.
Great stay. Staff was friendly. Great breakfast selection. Location was perfect. Quiet.
This was our second time staying here. The room was very comfortable. I really like the big balcony with chairs and a table. Its my favorite part of the hotel!
The Courtyard Marriott in Brownsville provides excellent accommodations for both business and leisure in a good general location for food, shopping and other interests with a staff that is fully focused on customer service. The rooms were clean and well maintained and the lobby and restaurant provided a nice, relaxing atmosphere. I shopped around before booking the Marriott and after staying there just once, I decided to make this our corporate hotel for the area. Overall I am extremely pleased with every aspect of dealing with this hotel.
I arrived at this hotel after moving from one in McAllen. This has the newer Marriott design and I managed to get the 1 bedroom suite. The room had a microwave and fridge with a wet bar. The downstairs ac had broken earlier but they were giving people bottles of water as a service. The TVs are internet connected with Netflix HBO Go, ect. Very welcome to have that. The staff was friendly and the bar area was nice.
Customer service was amazing from before we got there i was trying to use my points and reservations said they was booked I called and talked to Juan he put me on hold and made sure I got to use my points and able to stay at this location because all Marriott hotels said they was booked in area. When I got there I was exhausted dont remember the gentleman name but I showed up early but he made sure I was in process of getting a room cleaned. He let me stay in lobby and asked if kids wanted to go swimming while we waited. After he heard I had been driving all night to be able to take kids to South Padre for my daughters birthday he made sure that he immediately after room was clean and I got keys. The staff was wonderful here.
Good standard hotel at a decent cost as for my company rates.Clean and comfortable rooms - Only to improve air conditioning and minibar noise (bring ear-plugs)Staff very friendly and ready to help.Free shuttle to/ from airport and for local commuting to mall or restaurants nearby.No doubt a good choice.
The room was clean, furniture and décor up to date. The linens for the pull out bed wasnt clean and I would suggest using a detergent or fabric softner to make clean towels smell better. The water pressure was low and the elevator/hallways were hot! Other than that no other issues. The staff were very friendly.
Everything was nice. Excellent staff, this trip was unexpected and staff made if very nice for all of our family. All of us drove over 5 hours and the staff made the hotel feel like we were at home. Thank you Marriott Courtyard Brownsville!
Nice set up. Close to mall, restaurants and border. Rooms have a new unique set up which is nice. All have microwaves and fridges. Breakfast can be costly if not included in your rate ($12 for normal breakfast with O.J.). Nice pool area and fitness room.. plus you get free access to Gold Gym across the highway. Free shuttle to airport as well. Over all no negatives.
Clean hotel. Nice lobby. Business friendly. Very nice and helpfull staff. Bar has many drink options. Noisy air conditioning unit in room. Rooms are small. Washrooms require update.
Nice set up. Close to mall, restaurants and border. Rooms have a new unique set up which is nice. All have microwaves and fridges. Breakfast can be costly if not included in your rate ($12 for normal breakfast with O.J.). Nice pool area and fitness room.. plus you get free access to Gold Gym across the highway. Free shuttle to airport as well. Over all no negatives.
After long days of business, it was great to retreat to a place where we could eat, drink and exercise without leaving the hotel. When we did want to go out, the courtesy van was a great bonus. The staff here was incredible and always sought to help and please.
The staf and customer service in the room was amazing,And the hotel and room was super clean !!!Very good clean service in the room
I stayed at this Courtyard for over 3 months. Their Bistro bar serves good breakfast (a little pricey If you don’t have status with Marriott) but they have a good selection of alcoholic beverages for happy hours.Ask for a room with balcony facing the front of the hotel if you enjoy watching the view.
Stay very frequently (many years) at same hotel. After recent refurbishment rates changed dramatically. Service is excellent, staff very friendly, but you pay for that. Now charging for everything, breakfast (was included in rate previous), internet if you want speed faster, etc.
The hotel was booked and approx. 15 rooms were from our family. The cooks, waitresses, and front desk did an amazing job handling all of our requests! Excellent job! Only housekeeping must have forgot we were there because we took our own trash out, made our own bed and folded in our sofa bed and had to track down maid for our towels.Also, being in charge of an ICU...if my staff is drowning I come out of my office, roll up my sleeves and help the staff.I wouldve like to see THIS Marriots Management help out when they saw the waitresses, cooks, and front desk busy, instead of hiding behind a wall and only showing up to ask the staff to do more. I felt bad for front desk personnel.
Great operation and still serving hot breakfast with reasonable modifications. Other hotels could do something similar, but dont even try.
Good sized and very clean room. Easy access to the freeway to move about the region. We were given a first floor room (not a fan of it), but the hotel is full booked, so there really wasnt another option.
We had the pleasure of staying at this hotel last weekend and was amazed at the quality and customer service we encountered. The food was also amazing! It’s the 1st time we have a healthy breakfast at a hotel! Will reserve there on future trips
I wasn’t worried knowing the service we’ve had from Marriot before Covid so we just felt it was the right time to travel. The hotel was clean Covid practices in place and no issues.
All the staff were very friendly. The sanitation was top tier and the amenities were above and beyond. The beach access was convenient and serene. Will definitely go back.
To start we had reservations at another Hotel. Called the other Hotel to confirm our reservation and room type plus asked for early check in they day before. Upon arrival next day asked for early check in but staff said no room was available at this time. But to come back in 3 hours. We did just that. Just to find out that the only room available was smoking. So I called the Marriott and was promptly taking care of. The staff was attentive and courteous. Me and my family was saved. Thank you
This was a great hotel to stay in for the weekend. Friendly staff, clean room I have no complaints about this place. Would definitely stay here again!
Clean hotel with friendly staff!! I liked that it was a very nice hotel that is pet friendly!! Thanks so much!!
Pleasant staff, reasonable rates and a recent renovation means my stay was a good one. The one caveat is that theres a sort of musty quality to the air that needs to be gotten rid of. Would definitely recommend!
I was very happy during my stay, I was worried, because I checking in late around 9pm. But when I call front desk to let them know. They were very kind, and they told me no to worry. They had everything ready for us to come to enjoy a good rest and a pleasant stay.
The accommodation is clean and still new feeling. The bar/ eatery is minimal and yet still adequate. The service was friendly and helpful. I enjoyed my stay here and would recommend this to any weary traveler.
Had a meeting at Marriott. Meeting room appeared small but accomodated all of us. Lunch was provided by the in-house restaurant. Good selection and service. Nice to see quality food service area.
Check in was simple.The Bistro (restaurant attched) is pretty expensive. There are half a dozen other places to get a bite and a drink from in a 3 block radius. Not to mention they offer you a free shuttle service elsewhere. Even the breakfast prices are ridiculous.As for the room -- its clean and comfortable, but the shower has no hit water, so thats a ding.
Came here for a funeral. The sliding glass door would not lock, sheets had pubic hair along with, what seemed like someone shaved their hair, not to mention the phone did not work! As two women traveling alone, we felt uncomfortable and they refused to accommodate us. I will say someone came and drilled a bar on the sliding glass door and we made our own beds, missing sheets! I didnt mention someone trying to enter our room!
Nice and comfortable. Really wish the breakfast I was charged for was good but not even close nor shouldve been called breakfast. Pool was nice but I couldnt see from the table since there was huge bushes blocking the pool.
The hotel itself is nice, the staff is incredible, but the hotel lobby air con was out, so breakfast was a bit uncomfortable. The room air con worked, it was cozy, and I’d use this location again.
Very nice hotel, clean, up to date decorations, nice rooms, but front desk clerk was not very friendly or informative about the hotel. Staff from the kitchen/bistro were more helpful than the front desk clerk. I would go back again and do recomend.
The facility appeared to be remolded recently and was very clean. The staff could not have been more helpful or friendly. We ate breakfast at the facility each morning and were very satisfied with the food and service. We have stayed at other Hotels in the area in the past and have never been as pleased as we were with this hotel. We will use this hotel in the future.
A/C was broken. Room temperature was 84 degrees. Let front desk know. Janitor came to our room to attempt to fix 2 times. No luck. Front desk rep came 2 times with no luck. We insisted on being moved to a different room. We were told no and to see if AC would work. We kept calling and front desk would answer and hang up on us. Finally, at 2 am the front desk rep gave us a different room. The hotel waits until 2 am to conduct an audit. Any empty room by that time is released for use. Therefore, potential customers for these empty rooms receive better customer service than the customers already there! Needless to say, my kids did not sleep! We were sweating and then moved at 2 am. Disappointing for this chain!
This location is extremely understaffed. But the few people they do have working there work there hearts out and did everything possible to make my stay comfortable and made sure I had everything I needed. Always service with a speedy smile and good attitude. Again, I did feel bad that on a weekend this location was running on 2 people it seemed like. The staff and customers deserve better than that.
I really appreciated the Netflix feature on their TV. It definately gave me something to do! Other than that though I didnt do much. The bed/pillows were really comfortable so I slept well. The only bad thing that happend during my stay was that I lost a pair of socks, but that was more my fault.
Fast check in and check out, the staffs were friendly, the room was good too. The hotels environment was also good. They do have the bistro, which is really helpful if you dont have ride.
Great location, very clean and modern, beds are comfortable and the staff is always great.
We went to this place because they said the pool was open and it wasnt. They didnt clean the room and lost of stuff was broken. Rooms were very small.
I left to visit the city and when I returned, my door was left open. Luckily no one went in that I know of.I was told that maintenance would come to check on the door, but no one came. I paid for one more day, and left because my family didnt feel comfortable not knowing our things were safe. Now Ill have to pay for another room somewhere else. Lady at the desk didnt seeded concerned that we were checking out early.
Great customer service everyone was very nice even the room service ladys they acknowledge us in the elevator. Rooms were great, clean, organized and the beds were super comfy.
Best hotel in Brownsville, Texas!Starbucks Coffee in every room. Its where all the VIPs stay.
My own experience with Marriott Brownsville and Marriott Harlingen were excellent for me and my family. They are comfortable and easy to move. You feel at home. All personnel are very efficient and kind. Inside you have all the services for a wonderful stay. Even if you have not a car, they give you the service and support. I deeply recommend them. Twice a year, when I travel to Brownsville or Harlingen I am sure my family and me will be very well!The services at Marriott Reforma were excellent! Restaurant and place. It is very easy to move in the city and you feel safe and comfortable.
I was there recently with a group of 20 people (Bay Area Border Relief) and the staff went out of their way to accommodate us even keeping the kitchen open when we got back late from our work. In particular the hotel manager, Yuli at the breakfast counter, and Maribel at the bar were shining stars.
Beds and pillows are very comfortable. Shower pressure is great. Staff is attentive and friendly. Great flat screen TV. Very clean rooms. All of the musts for a great stay!
I was caught in a major thunderstorm at 11:30 PM. I stopped at the Courtyard Brownsville and the Night clerk quickly set me up with a room. In 10 minutes I was in a clean comfortable room. I was out of the rain and browsing the Internet. I had a great stay with excellent service.
Great hotel @ economical price, loved the Room and facilities. Its 1 hour drive from South Padre in crowded days. No complementary break fast though but you will get Microwave/Freezer.
We have been staying at the Courtyard for the past 5 yrs now and we wouldnt change it for anything. We like the service, the room, and privacy that we receive every time we stay. The location is not like home but it is close to mostly everything.
Rooms were nice clean and quiet. Yoli served us coffee in the morning it was awesome. Yoli is a great barista. Jennifer was at the front desk and was very nice and helpful. Best hotel in Brownsville.
Services are good, clean room, clean lobby. Pool area could use some improvements.
I normally stay at the Marriott and its a good stay. But on my last stay it seemed like its under new management (jennifer). The food was bad, my room had to be changed and they charged me incorrectly for my room. I wish I could go back and give the Marriott another chance. But I dont know that I will
Staff not very friendly. Noisy place if you want to have a restful night. Dont know if they include complementary breakfast. Looks like they have a mini restaurant bar with prices on the menu. Staff did not volunteer what the hotel amenities were upon arrival.
Came from Dallas to Brownsville for a flag football tournament. After reading reviews for Holiday Inn, Comfort inn, and Courtyard I had a hard time choosing because they all had fairly good ratings. What made the Courtyard stand out from the rest is that they offered a group rate for people who were here for the tournament. I called the other 2 options and inquired on wether or not they offered a group rate for tournament and I was told no, however, they would be willing to lower cost so that I would not cancel my reservation. I do appreciate both hotels (Holiday inn and comfort) and their generous offers, but Courtyard still offered best rate. Not only that but staff was very, VERY accommodating, and gracious from the lady at front desk to the maintenance man who assisted me with my a.c. and directions to a local store. Ok, last but not least, rooms were very nice clean and comfy
This hotel was perfectly located, everything about it from the exterior of the building to the comfort and spacious suites was well maintained and enjoyable. The staff was friendly and helpful! Great place to stay!
The service, without exception, was excellent. During our 3 night stay, all interactions with staff were professional, warm, helpful and exceptional.
Clean rooms, great breakfast and courteous service. Recommended!
The Mattress was firm, The pillows were firm. I had a good nights sleep.No marshmallow mattress or pillows. Waking up to a complimentary Hot breakfast with my personalized fruit bowl prepared in the restaurant. Couldnt top this no matter where you stayed.
Hotel was very up-to-date and clean. We had a minor issue with the air conditioning unit. We were immediately transferred to a new room. Staff was very friendly.
I truly recommend Courtyard Marriott for any stay. The customer service is great. The rooms were so comfortable and clean. The dinning at the hotel is also really good. Overall, I enjoyed my stay! Thanks.
During my stay at the Courtyard Marriott I really can say the staff were very friendly and attentive to my needs. Everyone was very nice and friendly. I will encourage my company to continue our business relationship with the Marriott.
Very highly recommended, stayed multiple times and always have 5 star experience! Great people, service and overall quality that you would expect from a Marriott Hotel.
You get what you need for your stay. It is an older site that has been nicely updated. The parking is limited but adequate.The staff is very friendly and helpful. Offering discounts as wedding party was great.
Great Courtyard. Nice Rooms, modern interior. They prepare a bit of food and offer discount beverages at happy hour. The manager and the employees were dedicated to making sure the guests were taken care of.
It was an excellent experience to spend One night at the Courtyard by Marriot before going to South Padre Island. It is a very comfortable hotel where you can enjoy a nice pool and an excellent personal will make you feel that you do not want to leave. I will do the same stop before going to South Padre again.
Had to go back to Brownsville on Biz again, was told this is the best in town and it is by far!Staff was friendly, hotel was clean and updated and the Sales Manager even helped me hire a Security company to get me safely to and from my customer in Matamoros.Made my trip better!
Very nice front staff. Rooms are great. Downstairs cafe food is a little expensive for what you get. Complementary shuttle ride was cool
This property was the host hotel for the University of Texas-Brownsville annual Guitar Ensemble Competition, one of the nations top guitar ensemble competitions. This property was clean, comfortable and provided ample space to socialize with other attendees. There was also a host breakfast which was well organized.
Rooms were clean, well kept. The staff was friendly. Good location plenty of food options near by.
Like new hotel. Friendly staff. Good food. However, for price there should be free coffee and/or breakfast. Also, Every other hotel in area has green breakfast and free evening happy hour.
The staff and service are excellent.The rooms are spacious and clean. The water pressure is great in the shower.Overall, a wonderful experience during our stay there.
The Courtyard in Brownsville is my go to place when I go there. The location is convenient, most of the staff are super friendly and accommodating. Depending on the location the rooms may be noisy due to the highway being close. Internet is not so great - drops frequently.
Considering the hotel is right next to a highway, it is very quiet within the Marriot. I was visiting the motel for a blood drive and from what I saw, the Marriot is pretty well kept, keeping a nice formal look. In the lobby was a starbucks/bar with a pretty nice selection for people to choose from. I recommend this place for any out of towners that want something formal but not to expensive.
Thank you for the nice clean stay. Service was amazing. See yall soon.
Clean well maintained had movie night with the kids once we logged into our Netflix account
Arrived to find a broken ac unit. It took several walks to the front desk (no one answered the phone or returned calls as promised) before I was told couldnt get it repaired due to the time (1230 am, 3 hours after being reported upon arrival) was offered a fan and a free sandwich when a refund or new room was requested.
We enjoyed our stay and would definitely stay here in the future.
Mosquitoes were bad bfast was ok same thing every morning rest was good
Great overnight stay during Christmas Eve. Staff greet me and my family nicely. Room was ready with a fast check-in.
Anytime we come to Brownsville,which is 2-3 times a year we always stay at the Courtyard Marriott. Everything is always perfect there and we have never been disappointed. I would recommend this hotel to anybody.
Positive: The hotel was centrally located. Negative: There was no safe in the room.
It was an excellent experience staying at the Marriott hotel. The service was great and I really enjoyed it. I will come back in the future to this hotel. Thank you for your great service.
As much as I stay at Marriotts i can say this one is at the bottom of my list. Lady at the front desk did not give me the proper welcome. I had to ask about breakfast,location of the elevator, etc. She also said breakfast was free. The other employee said i had to pay for it. ( Platinum Elite Membership Status doesnt mean anything here) i asked her for 3 extra towels and i recieved a face like of she was gonna have to make them or something. When I asked for change to dry a load of clothes. They had no coins. HORRIBLE expierence, not ever coming back. No one here is on the same page.
My review is based on my stay at the Courtyard. It was nice , easy excess to everything. Customer service was excellent, friendly , courteous, and prompt to get our room. I would stay there again and recommend it to anyone. Thanks Courtyard
Great place to stay. Breakfast is wonderful!! Only problem was the room has a slight odor to it.
Very nice clean hotel, we had an upgraded room which was very comfortable. The hotel offers complimentary pass for the Golds Gym nearby, an excellent perk.
Great experience breakfast was amazing staff very friendly super clean.
Bathroom Sink/Counters in rooms with king sized beds are a little crowed but the beds are comfy and the food is good. The staff is also very friendly and inviting.
Room was comfortable, but the television was placed wierd. The water did not ever get hot enough in the shower. Loved the curtains.
The hotel is fine. This was a one day business trip, so I was not there very long. It just seemed like the hotel was not being maintained well. I stay in a lot of Courtyards and like them for business trips. This one just was a slight notch below.
Very nice hotel with all the amenities youll need. Excellent customer service and a great location (especially for shopping).
This is a small hotel with big service and great attitude! It has been recently renovated and everything speaks to the class of hotel they are aspiring to be. Great place to stay!
Staff was nothing short of amazing! Rooms had balconies and sliding doors, nice pool, no complaints at all
This hotel was fantastic. Super fancy, located right next to the free way, and about 20 minutes from Padre Island. No free breakfast though
Great to have breakfast prepared for you at 03:45 when you are leaving on the 04:00 van! Thanks again for a clean room and a restful night!
As always I really enjoyed my stay at one of the Marriott properties. A very friendly staff and good amenities, I will stay here again as I pass through.
Outside of the noise and construction, this hotel has a great staff and rooms are very clean. Once construction and what appears to be wall replacements are over, should be back to Marriott standards.
It wasn’t that bad, Rooms are really small, Sofa bed wasn’t working right , they don’t even offer free water! Some stains on bed sheets
Very nice and clean hotel, with a pool and restaurant on site. The drinks were rather expensive though, like a $12 for a glass of ordinary wine.
Stayed here for business. Very clean hotel, polite staff, and wonderful food. Very close to any shopping or restaurants that you may want.
The reality is this hotel is not cheap for the services rendered. The bartender seem to not know what he was doing and it took more than an hour to recieve my drink. Another thing was the attitude of the staff was subpar. For the money I spent, it was not worth it.
Minimally appointed room, marginal breakfast, room cleanliness adequate but below previous Courtyard experiences, disruptive fire alarm after midnight. Staff, however were courteous and helpful with respect to dining recommendations in area.
It was a great stay. Everyone was friendly and helpful.
Great service! The staff are very friendly and helpful and made us feel at home. I am not making this a five star review because the shower did not work well.
I travel to Brownsville frequently on business and this has become my hotel of choice. Its in a good location and the staff is always friendly and courteous. The facility and rooms are always clean as well.
Courtyard Brownsville score well on all aspects other than on-site dining. Although the food was satisfactory, preparation took exceedingly long and the prices were high relative to other restaurants in the area.
My family and I were very pleased with the Courtyard Brownsville. We have stayed in other Hotels and they have not all been up to my standards. But I will keep Courtyard Brownsville in mind when we go down again to Brownsville.
Very clean room, courteous staff at front desk
We were able to check in early and they supplied us with extra towels and shampoo, conditioner, and soap. We will return to this hotel again.
Hotel is fair, but not up to Marriott standards. Rate is extremely over-priced. Hotel bar always empty for a reason...its lame.There are better options in the area foir much lower price.
Positive: The staff was very accommodating while I was there. Negative: No
Great service, free shuttle. Comfy rooms. Stayed here many nights and will continue to do so.
I think standing in line for breakfast while you are trying to get out the door on business is unacceptable.I also think that the fitness equipment should be clean and in good working order with available disinfectant wipes for guests.
Great place and the staff always meets you with a smile. Clean and organized. From someone who spends 200 days a year on the road I know a few things about rooms and travel..
Booked and paid for one room with a king and they gave us two queens instead. Asked if they could fix the situation but refused.
Excellent check in, great service. Location was perfect for business needs.
This is a very nice, clean place to stay with a nice staff. There are a lot of places close to eat. Would highly recommend this hotel and would stay here again if I was in Brownsville.
For a Marriot its a little bleh. It could use some new paint and cleaning. No breakfast included. Pretty slow internet. I couldnt stream HBO go on their TV and internet.
This hotel is by far the best option. Ive traveled quite a bit, and this hotel is perfect. The staff is accommodating and the building and rooms are clean.
Found a live roach in the restroom. Room was hot for quite a while even with the AC on. Did enjoy the quiet for most of the night.
Rooms are equipped with refrigerator and microwave, bistro staff is very friendly. Food is good, and alcohol is reasonably priced.
I stayed at this hotel during the Thanksgiving holidays and it was a great stay. the room were spacious and clean.The staff was very professional and friendly and had a great personality.
Very nice place to stay. No ugly surprises.
Positive: Very accessible with no hassles and very well kept Negative: Nope not really
AC broke but they fixed it fairly quickly. Clean hotel & friendly customer service
The clerks working when I checked in were argumentative, uniformed, and made me feel like I was inconveniencing them. The rest of the staff the rest of my stay was great.
Had an issue and it was quickly resolved. The hotel staff was very nice and showed concern for the situation to which I was very grateful. Will definatelty stay here again.
Total reviews rating 4.3
199 Reviews for Courtyard by Marriott Brownsville 2023:
Review №1
2022-04-18A good courtyard with breakfast, plenty of parking, a friendly staff and clean rooms. Mostly newly remodeled, so pretty clean/modern. There is that odd new courtyard smell in the common areas, but otherwise a great hotel.
Review №2
2022-02-15I absolutely recommend this place! From service desk to morning breakfast staff are so nice and very friendly! Rooms are fresh clean, again its Marriott so expect the good clean rooms
Review №3
2021-07-07Staff was very friendly and attentive. Although it had a continental breakfast, it had a good selection. Kids enjoyed the pool, but a hot tub would have been great. AC unit was loud and had to keep adjusting to cool room. Once on the right setting it worked fine. Make sure to ask for extra towels, when you check in. We were heading to SPI, so this location was around a 40 minute drive with a ton of eating selections nearby. I would stay here again, if I couldnt stay on the island due to cost or vacancy.
Review №4
2021-10-12I travel seven days at a time every other week all year long. I have stated many different hotels and extended-stay facilities across the country. This Courtyard hotel was clean, quiet, and had some of the friendliest staff I’ve ever come across. They were inherently helpful and always had a wonderful smile. In addition to breakfast in the morning was fresh and served with kind wishes. I would recommend to others who might be staying in Brownsville for pleasure or business.
Review №5
2022-01-15Cannot state enough front desk staff made the trip rooms were ok but the staff truely went out of her way to make it a great experience opening pool up for us after long flight playing with our kids highly recommend
Review №6
2021-07-06I enjoyed my stay at the Courtyard. It is pet friendly which I can really appreciate since I was traveling with my dog. The hotel is clean and grounds well maintained which is hard to find with pet friendly hotels. They gave me a room with easy access to their back pet friendly area to take my dog out when needed. The grass was well maintained so I felt comfortable taking my dog out there. The staff was very nice and hotel in general was clean!
Review №7
2021-08-08The hotel was fine…the service was good but we could not enjoy being outside at night because of the mosquitoes!!! I told the hotel about it and they said they knew but was nothing they could do! We only went to the pool during the day, but that was just once because we had other activities planned during the day. The mosquitoes were about as big as flies or bees!!! Just horrible!
Review №8
2021-06-02Stayed here over Memorial Day weekend. staff were exceptional and very accommodating. room was ok. breakfast staff were fantastic! had two problems. 1) bathroom fan doesnt work... they arent ready fans but exhaust vents and 2) my neighbors were smoking dope openly in the hotel. I reported to front desk, and staff promptly sprayed for the smell but didnt remove the guests. would return again, however.
Review №9
2021-10-14Buildings smells of mold or mildew issues as soon as the front doors open. This carries through the building. There are no circulation fans in the bathrooms of the hotel room which is a likely cause. Breakfast provided is pathetic. Our milk was bad and none of us drank it. Since cereal, oatmeal, and a burrito were the only food choices we just left and ate breakfast elsewhere.I definitely will not stay here again.
Review №10
2021-06-12Positive: The staff was really great. Nice renovation. It appeared the maintenance was good. Negative: The desk and furniture is odd. Not bad, but I moved the desk out to allow airflow from the ac unit.