Kerbside pickup
Yes
Cracker Barrel Old Country Store in Kerrville
Categories
Location on the map
Kerrville, Kerr County, Texas, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 830-896-7808
Site: https://www.crackerbarrel.com/Lo...
Site: https://www.crackerbarrel.com/Lo...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–11PM
- Saturday:7AM–11PM
- Sunday:7AM–10PM
Cracker Barrel Old Country Store in other cities:
Comments (199)
*****Beware you may or may not receive service at this restaurant******My family and I will never again stop at this restaurant. We were seated and waited 20 minutes and were never once acknowledged. We understand that restaurants are short staffed so we waited patiently to give them a chance. What was even more saddening was that a party that was seated at the same time right next to our table received their whole meal (drinks, bread, salad and dinner) while we were still waiting for anyone to come and ask for our drink/dinner order. We decided to leave after 25 minutes of nothing. We had a 5 and 6 year old to feed and they were getting hungry. The manager said she would speak with the servers and apologized as we left. This was very disappointing as we’ve never had this kind of service at any Cracker Barrel we’ve been to.
Well run, clean, service was superb and very friendly. Our food came out to us piping hot and fresh and never had to get attention for more coffee 😊 this was a good start to the day.
Great food. But really slow service due to our server. She had too many tables. Wait time was 30 minutes for a table on a Saturday. Took over 80 minutes from the time we were seated until we finished.
I would like to THANK the Cracker Barrel for their hospitality on Sunday evening. We showed up around 9:30 and they close at 10. So we were their last customers. Me and my 2 sidekicks, Bryon (husband) and Heather (daughter). It was my BIRTHDAY!! The food was great and the server was perfect, what I really liked about the waitress was that she was short like me and she had a smile on her face the whole time, even after 10:00! There was a couple of things that were not so good; 1-no alcohol 😉, 2-no Pepsi. But overall it was a good birthday dinner (free cake & ice cream).Thanks again, SandyI had another pleasant visit at CB.April 2022. The atmosphere was quite, the server did her job well, and the food was amazing, I actually finished my plate (Trout) and I cant remember the last time I did that.
I had the Friday fried cod lunch special, it was wonderful,to much for 1 person. Our waitress was very good to us. An all around nice visit
We had a fairly long wait to have our order taken but our waiter apologized, and after that, the service was spectacular. The biscuits were melt-in-your mouth. I had the chicken and dumplings, which was perfect in texture and flavor. My husbands fried chicken dish was huge and quite delicious. Our side dishes of fried apples, mashed potatoes and green beans were quite good. But the hash brown casserole was cold and dry.
Service is mediocre -- the host was inattentive. Not a friendly face, not even a real welcome. Employees seem walking along like zombies, even sad.Its a corporate chain, right? and we need to remember this. Food is bland, to appeal to the masses, nothing locally reflective of local food culture. Sausage, for example, is bland and we can find better sausages in town. Country ham, reflects nothing like the American tradition of country ham. Food was not hot; it was warm but not hot. And again, the table service was mediocre, waiting for hot coffee refills.Corporate food. Corporate service. Corporate vibe.Watching the other customers, I see others shoveling their soylent brown, joyless, robot-like, not enjoying the food but ritualizing the corporate-consumer engagement, mechanic-like, listless. Even in this small town, everyone is a stranger here. Community has been lost. We see what has lost from local small businesses. Its a mistake. Sad.I realize it is part of the branding, but all the in-your-face consumerism in the front store (Buy More! Now!) really impacts the eating experience, even physically making one a level of anxiety, like walking through Walmart during holiday season, before a meal and then again after the meal. Consumerism.Corporate food. Corporate service. Corporate vibe.
It was bad, they didnt have some things on the menu that were advertised. Then my step brother had to get his pancakes microwaved because they were cold. It was a 45 minute wait for that. Pretty bad. The food that was done was good.
Thought I’ll get Cracker Barrel on our drive back to El Paso, sick of all the fast food traveling. Well called ahead an ordered take out, guy said give us 13 minutes or so, I’m like it will take me 17 minutes to get there where I’m at. Arrive go in and pay, guys like there bagging it up so I start waiting, waiting waiting 10 minutes, 15 20 minutes come on all ready, well finally get it, plate missing for the veggie plate, extra plate barely any, go out and eat it in the car my meat loaf and mash potatoes cold…… cold are you kidding me
Absolutely a go to for me!! Food is always good and staff are friendly and accommodating! Highly recommend if you want food that’s better than fast food.
Enjoyed my roast beef dinner. My Mother enjoyed the meatloaf.Good fast service. Did not have to wait to be seated.
When away from home for a week & tired of fast food Cracker Barrel hits the spot. Food is always delishous & fun to shop while you wait. Why cant we have one in Green Valley,AZ?
Good atmosphere. Had very little wait time to be seated. Food was quick. I wish the service had been better.
Trust of Quality Broken … left hungry but politely paid for the great friendly Service. Country Store still a pleasure. Was a favorite stop for decades.
Very busy as it was memorial day .. understandable but waited only about 15 minutes , food was delicious and did not take long at all . Try the loaded hash browns they are sooo good ..and the pot pie ... 2nd time there will be back
Enjoyed a great breakfast after 12 noon. Delicious food and service with a very friendly smile. Love it
Always a sure bet for consistently good food and friendly service. Tried the new hash brown casserole with eggs, cheese and bacon. Splendid!
As always, Cracker Barrel in Kerrville was excellent. We eat here anytime we stay in Kerrville. Great food, great prices, great service!
I have been to multiple Cracker barrels. Each has a fantastic country store with great values. Plan to spend a fair amount of time browsing. As for food, the choices are awesome. All of which are recommended. From breakfast to dinner, youll find fresh food that is down home and generous in portions. Friendly alert. The staff is always welcoming and helpful.
Excellent food and service. It was crowded but we were still served quickly. All staff was friendly.
I had the hamburger steak and it was mot very tasty, my sides were coldand our waitress disappeared.
Always love these. Our waitress is awesome! Thank you so much!
They were super busy and still sat is in 20 min. The wait staff was super nice and helpful. Would come back when I come to Kerrville
The waiter Cassidy was very unprofessional and the Manger James Martin refused to address the change of my meal order. I would never come to this Cracker Barrel recommended and individual or traveler to this location.
This Kerrville TX location just off I-10 looks like every other Cracker Barrel, but it was easily the best experience weve had among at least a dozen CB visits elsewhere in the Southwest. I attribute that level of quality to exceptional management and engaged ownership.
Food was good ,I had catfish plate with fried apples and a salad, my husband had the hamburger steak ,turnip greens and pinto beans and cant forget his favorite cornbread. Our server was very nice and he was on the ball .
I arrived afternoon for breakfast all day all the breakfast specials have names of relatives. I had the three eggs and steak special. Plenty of food including a potato and cheddar hash, not much to look at but tasty, some sliced apple compote, two biscuits and their country gravy. I wanted sausage gravy and biscuits but they dont have that option, although they assure me the country gravy has bits of sausage in it, I didnt bring my magnifying glass. The sirloin steak tasted good but a little tough. All in all good and filling for $14 and change.
Fast service. No wait for a table at 1pm. Helpful servers. Plenty of parking.
Its been a year or more since Ive been to a Cracker Barrel. I no longer live close to one. We had to wait about five minutes so not bad. Plus it gave us time to browse through the store, which is always fun! Nick was our waiter and he did a nice job. I always get the chicken and dumplings and like normally, it did not disappoint!!! The serving size are a good value and always have left overs. The mashed potatoes were delicious. The hubs had the country fried pork chops and he was equally happy with his choice!!! Thank you Cracker Barrel and Nick for providing us with a delicious dinner!!!! Please build a Cracker Barrel in Boerne!!! Like actually build one...dont be like Bucees who teases us for the past 7 years to no avail! lol!!!!
Deeeeeeepppppprrrrrrrreeeesssssssseeeeeeddddddd! Corporate Office decided to get rid of WAY TOO MANY of OUR FAVORITE ITEMS! 🍎 APPLE STREUSEL COBBLER, RASPBERRY LEMONADE, and other SIGNATURE CRACKER BARREL Selections. Yes I am in PAIN (LOL). But seriously, they shouldve advertised these items better years ago. Most customers NEVER KNEW that as an ADULT you order the kids meal and your RASPBERRY LEMONADE is FREE! GOD, please help CRACKER BARREL!!!!
Sorry! Been there several times n each time gets worth..Service is slow, had to wait 15 minutes to get sited, than another 15 minutes to give orders. Than wait 30 minutes to get our meal. Was not offered boxes to go..in other words the service was very disappointing.
We love Cracker Barrel, we do not live close to a Cracker Barrel so we stop whenever we find one. Staff is always professional, friendly and caring. Food is excellent and prices are good. Enjoy the atmosphere and family setting.
We almost always stop here while in Kerrville - great little place to get your belly full and stretch your legs!
Though short-staffed and working long hours, the staff at Cracker Barrel were courteous, professional, and competent. Eating out on a Saturday evening is not always pleasant, because the crowds at popular restaurants can be noisy and cause long waits, but this was not the case. The atmosphere is very family-friendly and comfortable. From the greeter and host to the server and cashier, everyone was welcoming and hard-working. The cornbread and biscuits were served right away and were delicious. Unfortunately, they had run out of my favorite huckleberry tea, but that was to be expected, because its a specialty drink. I ordered the Country side plate that comes with 4 sides. The salad was huge and full of fresh vegetables. The loaded baked potato may have been a little too big, because it wasnt cooked all the way through; however, it was so big, there was enough soft potatoes for me. The fried okra was hot and crispy, and the cole slaw was sweet and tasty. The price was just right and I enjoyed browsing through the store after the meal. Our local Cracker Barrel is a good place to go for a close to home cooked meal. There is a huge variety for every taste and breakfast is served all day.
Wasnt too crowded yet it took 25+ minutes to get seated. Once seated it took an additional 10-15 to even be acknowledged and get our drink order in. Waiter was a young man seemed to have little experience,but he was nice and apologized for the wait. Food was great!! When we were checking out I noticed there were a lot of ants on the counter and near the candy section. I told the cashier, but not sure she heard me correctly or even at all, cause she seemed to not care.
Cracker Barrel never disappoints. Great food and very good service. This location is just by I-10. Very easy to get in and out. Staff was very nice.
Ordered to go the turkey and dressing. Dressing was burned(literally chunks of burned black pieces) turkey was dry, biscuits where hard enough to knock on table. Very disappointing its become a gamble if the food is going to be good or not.
Ate breakfast here on a stop over while traveling. Had the biscuits and gravy with bacon. Spot on! Not my usual choice but they were good... as I knew they would be!
I took my granddaughter, her husband, my 3 GREATgrandlings and my brother .. price was VERY reasonable for that many people ... Service was great and the food was awesome!! Will go again!Thank You!!
Courteous servers and employees. But, even though were past the worst of COVID for now I dont understand why this location crams customers into 1/3 of the restaurant when they could spread diners further apart.
Always so good. This is the best for breakfast, fun, memories and a full belly.Thank you for another wonderful day!!!!All staff is awesome.
Good food but excellent server/waitress. She was above average! Sorry I didnt get her name
Delicious, my companion had Grandmas breakfast and I had the Country fried steak. Fruit stand tea was refreshing
Good food, great service.Our order wasn’t brought out correctly but ended up correct.
Busy busy busy but the food was worth the wait! Waiter ran hi bottom off to accommodate my group.
Food was awesome, service could use a little work but overall it was good
Had the fried chicken salad and it was delicious. Plenty of chicken and greens. With sweet ice tea and Trudie.
Food and service was great. Was also happy to see that they have adult drinks available
Always great food, service, and shopping. Checkin in online to beat the wait.
Very nice staff. Clean bathrooms... good always great
They waiter couldnt get out orders right , they didnt have gravey nor did they have any bake potatoes. The food was cold and not the best service
Great Food. Service is good. Love the Store of Clothes n Snacks
Ok, for the most part, the food was good. There were a couple of problems with the food. Two of us got steaks but they were not hot when they got to the table. I myself got the chicken fried steak. It was warm but not hot. Another person got the wrong sides. We also didnt get the appetizers until we asked for them which came to the table with our meals. The prices are good. They have a great gift shop. The young man at the register was very polite and friendly. If there were 10 of him working there, this place would do this place some good. I dont know if I will be returning here due to the waitress and her service.
Ordered 3 Homestyle Chicken salads with Buttermilk Ranch dressing for pick up . They were ready in a timely manner. The lady was very friendly with getting my order. The salad was huge.
Food is good, but if you do takeout not really. Called in an order, was told it would be 10-15min. Waited inside 10-15min AFTER my 25-30min drive there I finally got my order room temperature. Better to just dine in
We stop at Cracker Barrel often when traveling. We love their Pancakes and their wonderful syrup. They serve it heated and it is delicious. Our waitress was very attentive and so friendly. I cant remember her name but we are going to stop there again just because of her. We even bought a bottle of their maple syrup to take home and was going to buy their pancake mix but they were sold out. Tell you anything?
I should have read the reviews before trying to make this my restaurant of choice for Thanksgiving. We wanted to have a good breakfast and then take turkey with us. Upon arrival the inside was empty at 10:30 in the morning. They gave us a menu, a very limited menu. We ordered and told our waitress that afterwards we were going to have a take out for the Thanksgiving dinner. Well... our Thanksgiving dinner arrived first in a bag. Then our breakfast, with burnt biscuits, ice cold grits. Pancakes so cold that a pat of butter stayed on top the entire rest of our stay.We asked for a manager 2wice before a guy came out and even though he took care of the money portion of our visit he definitely didnt make us feel as though we were leaving happy. So we drove all the way back to Mason with our turkey which was undercooked and more burnt biscuits, no Pie, even though it was supposed to come with it. The following day we went to an awesome local fare for some real turkey and dressing. Like another review said CB has really gone downhill like bad
Dishes were nasty, especially the silverware. server did his best, but the food was undercooked. sorry, but terrible experience.
We arrived to a small and fully understandable wait time and was greeted by the most polite and pleasant server. However once we ordered, we waited over an hour for 4 entrees that were cold and bland. The trout was so bad we didnt even finish it. The two stars given are solely for the amazing server we had who went out of her way for the many diners she had to juggle.
Was told by hostess today on Thanksgiving Why didnt we all go home & cook. She wanted the day to just end. And thats not all Very rude. Manager thought it was funny when I told him I had a compliant. 4th year eating here. Each year the food & service gas gotten worse. Will not beback.
Super friendly staff..short wait and plenty of space. The scramble I recommend. I let my waiter know I couldnt have bacon on it and the manager even informed me that he also left off the gravy sure to begin being an ingredient of it. I upmost appreciate every step in the consideration and time they took to make sure everything was perfect.
Worst food I have had in a long while. The server did NOT smile, people were seated in tables that have not been cleaned (we gave our extra napkins to the people), one customer waited a long time to just to place his order for a drink. A customer came in 5 minutes after we did and got his food first. Come in Cracker Barrel, you can do better
Horrible food double fried french fries everything was microwaved bad food make somebody sick and service 😐 ser ice person was not realy there we watched our food sit under the warmer lights for at least 7 minutes just bad 👎
I was at Cracker Barrel with my husband and friend and we arrived 40 min before closing and our waitress her name was Ash was asking to take our plates that still had food on it and I felt like she was trying to rush us out of there and kept asking if we were alright and I didn’t mind that but I got the idea we weren’t allow to enjoy our food in peace and that we had a time limit to eat our food
My Friend Katherine s Favorite Place Plus Mi Terrias Shes From Alaska and shes passed away
Food is out of can and not prepared properly. Dont know how they can get it wrong??? Service was inadequate. They are using kids that are untrained. Shouldnt even give them one star.
Like most chain restraunts Cracker Barrel is always consistent in their food and service. This visit I got the Camp Fire Smokey Beef Brisket Breakfast. Im usually not one to go out of my way to try somthing new, but Im very glad I did. This dish seems like it would be over flavorful and greasy when it is in fact the opposite. It was delicious and the perfect portion. The only complaint I have about our Cracker Barrel is that theyre always out of everything!
Food was great but, our server was trying to rush us out and we still had half hour or hour till closing time.
Food was great, server was ackward and kind of rude. First round of dishes for our bread was dirty.
Delicious food! The banana pudding was fantastic. Noah, our waiter, was so nice and courteous. He did a fantastic job. Will return soon.
I put my order in over the phone and they gave me the time it would be ready. It was very simple to do and my food was ready when I got there. I ordered the maple bacon grilled chicken and it was delicious! I dont like that they dont have this item on their regular menu. You have to actually be placing an order to see it on the menu.I was also a little disappointed that they are no longer serving their squash casserole.I treated myself to a piece of buttermilk pie and it was wonderful!Great experience overall.
Great atmosphere, food, and friendly staff. Dont forget to shop before you leave.
Cracker Barrel is always a great place to eat. It was across the street from the Super 8 hotel and was a great meal.
Worst experience I’ve ever had, EVER at any restaurant. Got there Sunday at 11, waited 20 min which was fine we expected a wait. Ordered our food waited an hour and still no food. We asked the server Michael where the food was, his response “it’s just taking awhile let me check” he never came back to the table. I asked to speak to the manager, James came over to the table we asked what was going on he said “it’s just taking awhile” he went to check in the kitchen and never came back. We asked to speak to him again, 10 min later he comes back to the table and says they are plating it now and it’s on its way. 10 min later no food. No one comes back to the table. We got up and asked James the manager to come back to the table. He comes out of the kitchen and says “they just dropped your food on its way out” which is a lie because our table was directly next to the kitchen entrance/exit we heard no commotion at all. I’ve been in the restaurant business my whole life and still am so I’ve heard every excuse in the book but not from a General Manager who just wanted to argue instead of helping resolve an issue with paying customers. Instead of giving his guests a pleasant experience he gets defensive and argumentative with me. COMPLETELY unprofessional.
Where do I begin? They open at,7am,but,the,cooks and waitress ALSO arrive at 7am. 20 customers sat waiting until I asked where the waitress was. Got 1/2 cup of coffee,1st cup, 17 min after. Morning mgr let ONE waitress take all 20 orders alone! If THIS is their idea of good management,I would gladly retrain them
We have lunch here pretty often after church on Sunday. This evening we chose to have dinner. The service was amazing, unfortunately the food was not. I typically never complain to the restaurant. I brought the issues to the cashiers attention and the response I got was that they have had a lot of complaints along those lines this evening. Any other visit has been a 5 star review!
Service was excellent. The food was hot and fresh! Outstanding!
Good breakfast, reasonable prices. Cute little store with all kinds of gifts, souvenirs and toiletries etc... good prices
I love this place. I come here for the restaurant. The food is really good and the menu is extensive. The service is good and relatively fast. They have good lunch and day of the week specials. I also enjoy the atmosphere and old timey southern decor of this place. Overall recommend this restaurant for anyone looking for some satisfying comfort food.
I got the order to go, absolutely delicious. I look forward to my next visit.
Very great experience! It was my first time eating at Cracker Barrel and I can truthfully say that it was really good. Masks were worn by all staff and everything was very clean. I had the Mamas Pancakes and it tasted better than my own moms pancakes. Also, our server Journey was super nice and brought our food out super fast! Journey continuously checked in for coffee refills, so my coffee was always fresh. Journey, thank you for your great service today and thank you to the Cracker Barrel staff for making my morning great!
Very nice people. Bought some great stuff!
Always a delicious meal with friendly service when we roll through town.
We got there 45 minutes before they closed. We got our food fairly quick, and for the first time in the history of me going to Cracker Barrel the food was really hot. I was impressed. Restrooms, however, needed to be cleaned. The service was ok, but again we got a rising star.
It was good, just be patient with the servers and others. They do get busy and they try there best to help everyone.
We stayed overnight in our RV in the parking lot and dined on a sumptuous breakfast the next morning. We enjoyed the Grandpa and the Grandma menu items. The eggs were cooked just as requested, the grits were very good and the pancakes were absolutely delicious. The biscuit was not as tasty as I would have liked and the ham was salty and dry. The entire stay was pleasurable and the staff and manager were very hospitable.
My issue is with the curbside pickup.My email said it would be ready at 7:11pm. I showed up at 7:20pm, called the number and was told they would bring it out as soon as they could.At 7:35 I called back and was told they only had two employees up front, and it might take some time.I walked in at 7:45 and there were approximately 9 people waiting in line for the single register.The hostess told me I had to get in line to get my food. A minute or so later she walked over and got my food for me. It had been sitting on a shelf for basically 40 minutes by the time I got it.The staff was overwhelmed, which I understand. But if you allow online orders, have the staffing to back it up. Cold food is not what I want to eat. And your employees dont need to hear the inevitable complaints from disgruntled customers, when one more employee would have made a huge difference.
Love that they had mimosas for breakfast. It was pretty busy when we arrived. Food was ok. The ham slice was as tough as leather. Maybe it was an off day because usually enjoy the food. Waitress was attentive and kept us updated because it was so busy.
Our waitress waa very nice and thought of things ahead of us asking. Food was hot and delicious
Beings were scorched had to ask the waiter several times to refill the tea and to bring napkins he did Cracker Barrel quite often so I know this is not the norm. I visit at the next Cracker Barrel will definitely be better we visit the one in the spring area and the Kingwood area most of the time service is always awesome. I guess they know us there better and they know we tip very well always tip more than the 20%
Wow! First bad experience at this restaurant and it was a doozy. After checking in online for curbside pickup and waiting 10+ minutes with my child, we went in and the kid working the register tells me it says online there is not curbside to which I tell him it checked me in for curbside through my email. Rather than drop it or apologize for wasting our time, he feels the need to make him point valid. I told this child I am not arguing with him. He then tells me they don’t have the dessert my daughter ordered and that I paid for. He asked if I wanted anything else and I said no that I would like my credit card refunded or cash for the dessert. He called the manger to do the refund and this man Carlos was so rude and unprofessional. He told me that “it’s only a dollar difference” and tried to give us another dessert, because he doesn’t want to go through “the process” of refunding me. I tell him know that I want the refund and he proceeds to start talking to my six-year-old asking her if she would like ice cream. I told him not to speak to my daughter and ask her if she want something that I already said no to and that On top of it he had no idea what her allergies were with offering her something that she would want after she already didn’t get the desert she ordered. I told them I just want my food and told him how rude he is and that this is the only bad experience I’ve ever had. He continued to yell out at me and my daughter across the store until we could get outside. Not only is this completely unprofessional and unethical behavior, it is also terrifying for a single mom with her small child to be treated Aggressively by Carlos the manager.
The food was great and the store is awesome
Went there for me and wife 20 year anniversary. Every fast service. Got there ant 6 pm. Didnt have to wait. Food was very good.
Cracker Barrel is one of my favorite places to eat when Im driving through the south. Always satisfying
Great comfort food in a relaxed atmosphere. Big portions, good food, fun general store up front. Had the freedom chicken, it was seasoned well, juicy inside, crispy outside.
I’ve been a CB customer for years. The Kerrville restaurant was not a disappointment. Friendly, courteous staff. Loved the grilled chicken breasts. There was a short wait in the lobby, but the food was worth it.I forgot a personal item at my table and the hostess found it and saw that it was returned to me. Thank you!
My food was very good my wifes how ever was ok she had the sweet potato and it was not cook all the way and was very hard on one side. The waiter did take and throw in the microwave for us and it softened it up a bit . Also we asked for straws and he said they were out but a lady that came after us got one by complaining to the manager seems a little extreme for a straw but we werent going to go that for for one .
There are so many wonderful items on the menu. I have always enjoyed the lovely staff. There is an off menu item....apple butter. Maybe give it a try with your biscuits and see what you feel like. I’m usually in heaven before I get my meal.
Cracker Barrel has always had great food. This time the meat loave was very dry and cold. The waitress was very nice and kept checking to see if we needed coffee and ice tea.
Took forever to have our order taken! Out of a lot of items on menu! Would short you a side that came with meal because they ran out ! But didnt offer you something to replace it with !! When the food did arrive it wasnt even what we had ordered the biscuits were burnt,service wasnt to bad,I guess its their policy to keep you waiting as long as possible because this isnt the only location Ive been to and its the same way ! Maybe they need to have a retraining of employment and worry less if a picture or antique hanging on the wall offended one person !! And removed items from the restaurant! Maybe put more effort in the service 🤔
I always enjoy Cracker Barrell and this time was no different. Good southern cooking and trinkets are sold here and the service and food was amazing. Great group service as well.
Like always, great customer service awesome food.
Pretty good simple menu. Nice atmosphere, chicken fried steak and Barrel Burger are both awesome. Has a small store for knick knacks. Overall good relaxing place to eat. Would recommend to a friend.
It took one hour and 30 minutes. And the manager never came out even though the waitress said he would. The waitress had put our order ticket in her pocket. We paid for the food and left I dont think I want to go back he didnt even care enough to come and speak to us or even give dessert
Good food, quiet restaurant with a neat gift shop.
No straws for glass water ,low on staff. Charge extra on how you order your hash browns. Service very slow
Good food, but long time to get in at table.
A great place for fried chicken, the BEST pork chops, and friendly service. A must-visit. Fmk
Thank you! We were visiting for Southern California and thought we would try Cracker Barrel, We are so glad we did. Our waiter was incredibly awesome! The food was so good! The beignets were my favourite!
Great stop for a good breakfast. French toast, pancakes, ham, sausage and hash browns. All made to order not sitting under a light. Great company and service.
The food is good but its nothing fancy. My wife likes their pancakes but I dont eat pancakes. Never really liked them. Never had a bad meal but never had a great one either.
We had party of 8, took over an hour to he seated which is understandable but than they kept forgetting to get us booster seats, silver ware was dirty, no straws, food was under seasoned some came out cold and some was scorching hot, had a drink spilled on my legs and feet from behind while they were serving another table and didnt even get a sorry, could here lots of commotion in the kitchen entrance. Family loves Cracker Barrel but this was our worst experience at one.
Food was deliciousSeated immediatelyService was great
Great food and service. Known as a comfort food restaurant chain,. This location lives up to the reputation.
Greatexample of how a Cracker Barrel should be. Wonderful staff
The food was good but biscuits were hard
Went for the first time. Had their ham and grits along with their fried apples. It was your basic. Nothing stood out as a must have or eat. Menu can be made easy for those with allergies. I doubt Ill be back.
Outstanding waitstaff! The food came out delicious and prompt.Everyone in my large party enjoyed their selves. The fry on the catfish was spot on!
Great vanilla coffee. Eggs cooked to perfection. My husbands catfish was great!! Price was even better!! Friendly server!!
I love Cracker Barrel restaurants, in general, but this one always seems a little off the norm. The hostess appears overwhelmed and confused. The food has been good, and mostly just warm, but service is hit and miss. I’m not sure if they have a manager on site in the evenings, maybe it is much better during the day.
The host and check out where absolute the sweetest gals and the waiter was very quick and nice.Mind you I order a take out. Im not sure how it works back there but Ive have to say kudos to the chef who made a darn chicken fried chicken. Like crazy good favorful. I felt my food was made with love. Awesome Jobs to this location at Kerrville. Very satisfied. I do plan to come back and try more items.
Great service, ran out of pot roast which was the special of the day.
On a cold gloomy day, went in and sat near the warm fireplace. Had a very good meal, waited on by very friendly staff.
6 months ago we were here and it was terrible. Today we give it another shot and it has not changed. Food was cold and had to be sent back. Then it came back had no silverware to eat it with. Cracker Barrel has been going down hill now for the last year or so. Don’t know if I will give them another chance.
Normally this is a 5 star for me, but the last 3 visits the service had been progressively worse each time. Twice out of the three visits, we were seated at a dirty table with food and drink on table and chairs.. no wonder covid is resurging! So irresponsible.Food is still really good and the service is friendly but rather useless with food arriving cold, wrong or very late and the servers not coming back for 20-30 minutes, so no refills. Not sure well be back at least not for a while. Burger King offers better service and food that is hot upon arrival. We hope management starts taking the sanitation and service more seriously soon. Oh and im tired of having to BEG for the corn muffins- just make enough considering this is what the restaurant is known for. Wheres the regional manager hiding???
I dont eat here often. Its out of the way from where I live. My husband wanted meatloaf recently and I could only think of Cracker ?Barrel that would have it. As I dont care for meatloaf I decided to get the chicken fried steak and loaded hash brown casserole. My husbands food was fine. Mine however treated like a cheap frozen patty. It was disgusting. I ate only one bite the casserole also wasnt as good as when i had it 6 months ago or so. Basically paid 33 dollars plus a tip. For one meatloaf plate and biscuits. I would have called and complained, but when i had called to make the order it had taken me getting sent to the gift shop and redirected 4 times. I. Also work at a restaurant part time so I know some times things happen. I was very disappointed though I had believed no one could mess up a chicken fried steak. Ive since been told by an ex CB employee that indeed the chicken fried steak is one of the pre made frozen meals on the menu. So please dont make the same mistake I did.
I have been to CB twice in Kerrville, First time the food was good, but cold. Second time with my grand children, food was good. Had to get up to order desert to go. Ordered fruit cobbler, peach and blackberry both came with just fruit no crust. Wasnt very appetizing at all. Grand children were disappointed with desert.
Good at any time if you dont mind the average 30 minutes wait time..
Great place to eat good old country style fried chicken. Only downfall for me was they don’t have waffles which surprised me since I understand it to be a southern thing “chicken and waffles”. The butterscotch latte was amazing and I recommend that if you are a coffee lover.
The Coca-Cola cake is so good. Good service.
The food was super good and the sweet tea perfect
The food was really good and the service was great.
Absolutely will not come here again! Very disorganized, plenty of help on hand, but if you come in to place an order to go...it blows their minds. I waited 20 mins after the gal assured me that she turned in my order...only to find out, it didnt get turned in. I waited an additional 20 mins, only to find out it was incorrect. Paid for it, then as one gal hands me my order, another comments....did she pay for it? She stood at the counter and watched me pay for my order.Seriously, some people need to go back to school and work on their common sense skills!! Disappointed in this location!!
Showed up this evening for my family to have some breakfast for dinner. Once we walk in the hostess ignored my wife then asked how many like we bothered her by being there. Granted the restaurant only had like 10 people eating and was not busy at all. The hostess then tells us there is a 30-35 min wait. Dirty tables everywhere and very rude customer service. Sooo we went down the street to IHOP and it was perfect.
We ordered the family pancake meal which was incredible, but the curbside pickup was a complete flop. After waiting 10 minutes after the notification pickup time I went inside. After waiting at the register another 10 minutes I had my food.
Good food. Waitress not attentive
Who Doesnt love Cracker Barrel ? This particular store was short staffed on Fathers day. The customers however were not shorted at all. Everyone worked with a smile. Our server was Izziah(sp?). He was friendly, courteous, on time and attentive.
So I love to stop here every time I can. Food is always great.The only issue this time was I was trying to place a pick up order and the payment wouldnt go thru so I went in. The ladies were helpful.Found out if you place an order thru the GOOGLE Map locator it up charges on cost of food. Also tends to decline costs. So use the CRACKER BARREL APP DIRECTLY
Ordered 2 pickup meals & 1 ham meal with 3 sides.. was perfect the 2nd meatloaf with 3sides.... Wasnt correct...i had 1side ok.. The 2 side was very little...the 3rd was missing.. I paid for 2 meals that were to be correct.. So I dropped 2 stars & gave 3 stars.. My order should of been checked to see if it was correct....
First off, the few employees that we had to deal with for a curbside pickup were awesome! Really nice. Im sure that they dont have any control over the kitchen.Placed the order around 1130. Probably took close to an hour to actually get it.They were also out of a few items that we ordered. I was a bit surprised by that considering how early it was. No roast beef. No lima beans. I think green beans might have been the other item. Either way, jeez.The employees were very nice about the whole situation. I think that they even threw in an extra side or two due to a price difference in whatever replaced the roast beef.Really expected that the items would have been available before noon. Didnt think it would take anywhere near as long either.Just beware if you do a curbside pickup. Have a backup option in mind. Of course, I think Im the only person doing curbside there. Which is exactly why I do it. Not sure what so many people are thinking eating in a restaurant now anyways, but hopefully theyll survive until the vaccine gets out there.
Best meal so far going through Texas. Quick seating even better service. Friendly and attentive wait staff. Amazing biscuits and dinner out of this world.
Great home style cooking with very good service. Waiters are always pleasant. Homey atmosphere with a wonderful old time country store full of memorabilia. Im always amazed at the very fair price of their tasty meals. Been there many times and will be there many more...... :)
Always a fun place to visit. The best part was the store with all of the old fashioned candy. The food was ok, but not somewhere I would necessarily go back again.
Great restaurant!! Very friendly folks!! Always clean!!!
For the price you pay, you get a lot of canned and frozen meals. We also didnt like that the menu didnt show prices, so we were surprised when our bill came. I ordered the chicken fried steak because its a country restaurant and expected it to be one of their top dishes. It was not. It was a small piece of beef with light breading. The sides were canned (green beans), the carrots were overcooked and soggy, the okra was definitely frozen, and the biscuits and cornbread were dry. The dumplings were delicious though, and my husband enjoyed his ham and meatloaf. The food wasnt terrible, but definitely not worth the price. Next time, if we go, well probably not order any veggie sides since they all tasted bland (we ordered 5 meals total so we tasted quote a few).
We enjoyed our lunch and a free birthday dessert. Yum!!Gift shop is always inviting and they have happy helpful staff!!
Great waiter, first order after taking it and waiting 15 mins...was told they ran out of my order. Kitchen issue. I ordered a replacent meal ..food came out cold. If not for waiter, id never come back.
Home cooking at its finest. Servers are friendly and professional.
Great service. Cold food.
Noah was a attentive and hospitable server! Food was good.
We were so disappointed in our experience today. We ordered curbside meals for 5, and it took over an hour for us to get our food - 30 minutes longer than expected! - and then when we got home, a significant part of the order was missing. We were missing a full order of biscuits and gravy and a side of chicken and dumplings. Most of the food we did get was decent, though one plate had chicken livers that were significantly overcooked. I called the restaurant the moment we realized the food was missing, and the person I spoke with said they couldnt process a refund but would have a senior manager call me back later in the day. Its 8:30 pm now and I just called back to find the restaurant has already closed, and I havent gotten a call. Its not a ton of money, but getting home to find out that some of the main items we had been waiting for were not even in there was such a huge disappointment.
They have the turkey platter it was absolutely delicious and we took tea to go. Great attentive waitress.
The only thing I can say is that the servers NEED to deliver eggs meals while hot!!!!!!!
They had just reopened after the storm and had limited water.CB has good WuFlu procedures and nicely spaced tables. Note that single use plastic plates, tableware and cutlery used due to water restrictions. Decent breakfast with good service.
Well my friend and I went for breakfast, the service was ok but the amount of food served for the price is not great. I originally ordered French toast but it was not appetizing. They only dip the bread in eggs only. Needless to say I sent it back and ate the hotcakes instead. Underwhelmed w the breakfast we had. Not a repeat.Happy eating, or not. 3 stars because the service was ok.
Umm. Cracker Barrel Restaurant. Friendly service. Great Decor. Food, not fantastic, not bad either. One thing that can be said for Cracker Barrel. I can eat at Cracker Barrel in Texas or any other state in the food is the same. Consistency is key.
In my opinion, every road trip should at least begin and end at Cracker Barrel. The breakfast is delicious and the staff is so caring!
Wonderful service, food was abundant and delicious. The restaurant was packed, probably cause of the New Year, and the staff still did an amazing job. Always willing to help, fast and friendly. The wait staff was running around like crazy and managed to keep up with and remember everything. Excellent service and good.
Had lunch today at the restaurant in Kerrville Tx. Was extremely disappointed with the service and the quality of the food. Had the chicken with broccoli and cheese. This was the smallest serving I have ever seen. And this was suppose to be the dinner portion. Also had a side salad. It was just some lettuce in a small bowl nothing else. Oh and no biscuits or cabbage I was told. The waitress was pretty much not around at all. Spent more time in the back. . I never thought I would be leaving a negative review but this was ridiculous. Kerrville manager take note. Really should think about more training and speak with your cook about the food.
Really good dinner ate with the family.
They have so many super cute clothes and seasonal items in the store. There are gift ideas for basically everyone in there! The food was really good. Service was amazing! Id definitely recommend anyone to go!
I love Cracker Barrel. We had the best pancakes, perfectly cooked, along with delicious eggs and bacon.Also, love, love, love the store. Going back this week to have another delicious meal and do some Christmas shopping.
Service was fine though waitress seemed more like the breakfast diner type. They had good healthy food selections once you look past the fried foods. I always like the ability to choose sides at CB and tried the new brussel sprouts and kale salad. We like them both and they did a pretty good job making them palatable for those that dont. Food was very affordable, came out quickly, was tasty, everything we expected.
Highly recommend for real food while traveling. Try the grilled chicken tenders if you have allergies like me. Good food with reasonable prices.
Service was poor. Received salad and drinks before silver where. Food was barley warm. The biscuits were the only good thing about the experience.
Great house salad and bacon mac and cheese!!
Love to shop at this place, you can always find something there
We were passing by and decided to stop for breakfast. It was absolutely delicious. What really impressed us though was our server. I couldnt get her name but she was very cheerfully and attentive to all guests of the establishment. Our cashier was also really nice to us and offered us bags for our leftovers. Overall they made the our trip on to a great start!
Our waiters was good she was there with our tea , water and coffee didnt have to ask for refills she was nice and friendly
The food was good. I ordered curb side delivery and had to go in to get it. Had I known I had to go in, I would have had my food sooner. So, if you order curbside, know you need to go in to get it.
Breakfast was outstanding. We had fourteen people in our party and we were served by one waitress and she was fantastic. She worked her tail off for us. We will be back when we are in the area. THANK YOU CRACKER BARREL
Completely missed part of the order, so half of us got food and other half had to wait twice as long. Additionally, the floor was filthy - wet shoe prints and food, etc. Also the wait for a table initially was 45 min.
The very best Cracker Barrel I’ve ever been to. Smaller than usual and one of the cleanest I’ve ever seen. Everyone had a smile and greeted us. The food was terrific, and convenient to I-10. Great assortment of goods and collectibles for sale and ultra clean restrooms.
Great service. First place I dine in after the closings and restrictions due to covid-19 were lifted. They were only sitting people at every other table and it seems they are taking all precautions for a clean safe establishment.Not a bad wait for a Saturday morning. 5 minutes for party of 3.
Very good comfort food! I also enjoyed the chicken fried steak. We enjoy it so much!
The food is fantastic, but during peak periods the take out service is really slow. The employees and management tho are very friendly and try their best to expedite things. From what Ive noticed from both eating in and take-out t feel its the kitchen staff that hold things up.
Food quality and price were great, which is usually the standard for this chain. However, this restaurant was out of baked potatoes by 630 pm and the service our waitress provided was unusually slow. First time i dined at this particular barrel so not sure if the potato thingee and the service is the norm or just an off night. Otherwise had a great meal.
I took my son, daughter and son n law out for Valentines day. Such a great family time. They all took pictures for me, so I ended up with alot of doubles. Our waiter was very attentive, and nice.The food was excellent. We had enough to bring some home. Thank you all.
I always stop here on my way into town. Its a very convenient location and it has a great menu. Today, however, things were different. After my daughter and I were seated, we waited for 10 minutes before someone took our drink order. It wasnt busy but I figured wed give them a chance because the staff looked frantic. Anyway, someone else came to take our order. Then, someone else came to our table with the food. I didnt know who was our waiter/waitress. Our drinks ran empty so I got up and asked for our ticket. A fourth person helped us out, we paid, then left. Overall, this was one of the worst experiences at a Cracker Barrel. Perhaps your experience will be different.
They do not enforce masks and when I asked the manager why, he said it is a very touchy subject and people get offended. I told him he should just ask those people to leave because it isnt fair for them to expose us and he went on to lecture me about how the masks dont even protect. I completely agree with him especially since he was wearing his mask as a chin diaper.Plus, the coffee had no flavor.I will be calling corporate in the morning.
Food can be good depending on what you get. The rainbow trout was decent. The Mac and Cheese is very good. The service is a mixed bag. A lot of kid wait staff running around the place overwhelmed with big tables. Definitely needs some more staff to help them out.
If you are going to dine in, the service is fine. The servers mess up your order sometimes but you know, that happens. The food is good. However, the take out service is TERRIBLE. We’ve ordered take out from here about 4-5 times and every single time, it’s been a frustrating disaster. They mess up your order, they are rude, they don’t even have your order ready when they say they will, etc. The old lady at the register has always been the face for these upsetting interactions. She’s rude and she will just keep making you go to the back of the line until THEY are ready. And this is after placing the order 30 minutes prior, and they ask for 15-20 min to make the order. Then to top it off, a manager will come up and take over, and not only is she just as rude, but she’s now saying the opposite of the first woman. Now you might be thinking I’m in there, getting upset and making a scene, and maybe that’s why they are being rude. That is definitely not the case. I’m not very confrontational with people who handle my food. I was a server and I know better lol. I’m very calm and polite. And I know that service isn’t always perfect, but come on. Every single time? This is ridiculous.
Love the food and love the store. Ive never had a bad meal and the waitress has always been friendly and attentiveJanuary 7, 2021 Food still good and waitress was excellent. My friend had a problem with her check. It took a long time to resolve and neither the manager or the cashier said sorry or any other words for their error. We were really disappointed.
Food was tasty. Kitchen was a bit slow due to staffing. Well definitely go back next time Im in Kerrville.
Wasted 15 minutes trying to get someone to the front to order to go. No one came.
The food was pretty good. Coffee was a bit weak and watered-down. The service was great, but a very long line to pay.
Good breakfast menu, outstanding wait staff.
Ordered meat loaf, only ate 3 bites, all three were full of tiny bits of ground up bone!!! Did not eat the rest of the meat loaf only ate the mashed potatoes and the steamed Broccoli and one cornbread muffin. I was not given anything off the bill for the bony meatloaf!!!
I love this place. Breakfast, lunch, and dinner at your choice. Many older people do not like dinner at dinner time, they like breakfast. And here you can get it all day long. Food is excellent and cost is fair, if you dont spend $100 in the store before you sit down. Their store is always full of such beautiful items, and items from the 50s, 60s, and 70s. Candy, music, and christian items. Perfect place to shop.
Total reviews rating 4.3
199 Reviews for Cracker Barrel Old Country Store 2023:
Review №1
2022-03-18Food was amazing and staff was nice to us. It filled us up. The waitress was very nice to me, as I usually get dirty looks for nervoud stuttering, so it was great overall.
Review №2
2022-05-08The food was hot the biscuits and cornbread were not. The service was very good at this location. Helpful people in the shopping area
Review №3
2022-06-12The scrambled eggs looked like they were swapped from a cold Egg McMuffin. The grits were like soup. The bacon was half floppy half crispy. Disappointed.
Review №4
2022-07-11Really good service and the food was perfect. They have their routine down here. Fried chicken was cooked to perfection.
Review №5
2021-09-17I ate in (breakfast) and got chicken fried chicken w/broccoli & carrots as sides. Breakfast was great; looked in at my dinner for tomorrow and I got hardly any veggies. Veggies are cheap as compared to the cost of the two huge chicken pieces they gave me. Live & learn...I will definitely chk my order if I ever go back again.
Review №6
2022-05-01My wife and I are at Cracker Barrel in Kerrville and there is a young man working here, dont know his name but he is seating people, he is greeting everyone and thanking them for being here. He is the kind of person that makes people feel excited about eating here. He needs to be commended and used as an example of how to work in this industry. Our waitress could take some notes from him. She waited on us and then disappeared. Food is excellent .
Review №7
2022-06-20On our way home today, we stopped to eat lunch at your Kerrville location. We had a short wait. Our waitress was VERY efficient & friendly. The pot roast I ordered was absolutely delicious! And, my grandson loved the fried catfish & his 2 sides of mac & cheese. We love Cracker Barrel!
Review №8
2022-02-06Everybody knows the dishes they serve. They cannot get any smaller or I will not go back. It does not matter where I go ( I am a truck driver).It took 10 minutes after ordering to find out that they were out of roast beef.The servers do not listen. I ALWAYS get my condiments mayo & sour cream for my fries after 5 minutes of serving the plate after repeating it 3 times while ordering.One out of 3 sides was wrong, 5 minutes to get it replaced.I asked for a sample of their plum tea..and never saw it.We asked for corn muffins with jelly...they never made it to the table.I asked for lots of lemons with my water..got 2 small pieces instead of one and no refill on the water.What is wrong with the servers if all they do is serve tables and do not know how to take notes.Very poor service today.
Review №9
2022-06-16Went for supper, but decided to get the pancakes, eggs and sausage. As usual it was a great meal. I had a small wait time for my food, but not excessive. Overall, a good meal for a good price.
Review №10
2022-06-10Have not been here in a long time. Curbside was on time. Pay was easy and the portions were generous. Food looked fresh and hot. The packaging was good. Very happy with my meal.