Wheelchair-accessible car park
Yes
Credit Union of Texas Event Center in Allen
Categories
Location on the map
Allen, Collin County, Texas, US
Accessibility
Wheelchair-accessible entrance
Yes
Comments (199)
This place is great thier isnt a bad seat anywhere. I have sat down near the ice, up at the top, and in the middle. I prefer middle. And the allen Americans are a top notch team.
Its a nice facility with good Staff. The Hockey game was good fun. Good family friendly environment. Tha parking is easily accessible
Attended the Fire vs Police hockey game tonight. We had a lot of fun and enjoyed the game. The venue and surrounding areas are very nice with plenty of restaurants and shopping nearby. The food and alcohol at the game is priced high, but typical for sporting events. They had a live band in the concourse area that was fun and crazy. We would definitely come back for another hockey game.
Russ concert was pretty cool! The parking sucked. Dont park in the garage because youll be sitting there forever. There were no police officers to help direct traffic out.
This is a family tradition that we started with my niece 4yrs ago. She loves it and I think the grownups live it more than she does! It is an absolute must for any kids that love Disney and the princesses! It is always the Saturday right after Thanksgiving!
Drove down from OKC to see Overwatch League and was impressed by the arena. Its such a beautiful arena with plenty of food options near by. The food prices in the arena are crazy expensive but thats pretty much expected.
They are absolutely serious about no outside food. I couldnt even keep one small package of fruit snacks in my purse for my child. The show was great but staff was not friendly.
Typical small venue. They had only 2 liquor bars for a large concert which made the wait about an hour, but beer was quicker. The south entrance door is not visible but its a secret fast entrance. The parking garage is free but limited, youll have plenty of options to park at businesses near by with a short walk. It was easy to navigate out of there from a highly congested event. I worried the non-stadium view from the floor seats wouldnt be a good view of the stage but it seemed ok. Overall its a nice venue for concerts, smaller exact version of the AAC.
The whole venue of the hockey game was well planned. Food and drink was ready quickly wand the seats were comfortable. The VIP seats we got were warmed up and not cold like the ordinary seat. The overall experience was great and I would highly recommend.
Very nice venue with lots of other amenities within walking distance. Perfect size for indoor soccer, every seat is good view. Parking was easy to access and easy to get out as well.
I always love this venue. The seats are super comfy!
Spacious place for events. Staff is friendly and accommodating. Litlle shops inside for food and drinks. Parking is free.
Nice venue , clean inside. Great Sound system. Easy to get in and out.The arena does not go all the way around. This is only a problem if you come in by the parking garage entry and have a seat on the other end.Its a roomy walk inside though.They wont allow you to bring in bottled water or have a cup for water but instead buy $4.75 bottle. Concession stand workers are very slow despite cashless payment only.The seats on the very ends behind the goals are very wobbly and sway when people get up or rock in their chairs.
Had a really AWESOME time watching the Dallas Sidekicks
Great location, lots of activity around, places to eat and shop! Tonight watching the Americans play hockey! Clean, mostly comfortable seats. Lots of good seats!
Excellent venue. Very clean and enjoyable.
Saw Twenty One Pilots here. I ahve no complaints about the vinue. Staff was nice. Food and drink where high, but they always are at these places.
Comfy venue that is user friendly. Free parking is a plus. I have not attended any other events outside of the minor league hockey team, the Allen Americans. Standard concession fair is available, but there are numerous restaurants located outside in the surrounding shopping area.
The Allen Event Center was a super fun experience. Last night was my first hockey game. Luckily I have two rad parents who were willing to take their eldest son. The event center was clean, top notch, and easy to navigate. If you are looking for a venue to being your family and or rowdy friends this is the place.
The Allen Americans Paws and Pucks was a great event. People enjoyed each other’s pets and made some new friends.The hockey game was awesome!!!! Always a good time.
Dream Big... Disney on Ice this past weekend in Allen Texas was an awesome show...
Great place, good parking, not a bad seat in the house! We were 3rd row from the top and could see everything.
First time at the venue. Overall worked nicely. Staff was polite and helpful. Parking wasnt bad once I figured out the lot was full and used the garage. Not sure if thats typical and if youre not early just head to the garage. Either way it was generally easy in, easy out.
Absolutely love this venue. Stress-free parking in the street by the restaurants or in the garage, and there is not a bad seat in the house here.
We were looking for a fun event for the family without going crazy on the cost and we found it. We arent even a hockey family but loved every minute. Exciting game and fun, interactive timeouts. The atmosphere was great and covid precautions were steller. We look forward to the next chance to watch another game! Go Allen Americans!
I was having a great time until I was singled out multiple times by the people who work at the event center. I recorded a song not knowing recording wasn’t allowed. Was told by one of them to stop recording. Now mind you there wasn’t any announcements or signage anyone saw about not recording. And I was confused because you could CLEARLY see dozens of people around me doing the same but they weren’t told to stop. However, I said okay and moved on to pictures. The same woman working there comes within an inch of me and tells me to stop recording again about 15 minutes later. I wasn’t recording! I was taking pictures. She said I couldn’t take pictures, meanwhile everyone around me was blatantly recording or taking photos. I got upset and went to talk to another worker. She said the same thing, but when I pointed around and she could see everyone else using their phone cameras, she said I could take pictures but not with flash. I never used the flash. I was stopped again back at my seat once a half hour went by by the male worker who was standing next to the same female worker that was harassing me. (Btw, she was staring at me for most of the show) and he said to stop recording And asked to see my phone! I wasn’t about to do that, and he said it was the way I was holding my phone! Literally a lady sitting like 6 seats down from me on the front row was blatantly recording a full set. Later she told me she worked security at at&t stadium and if there is no announcement, they can’t enforce it. That she was waiting for them to say something to her. But they never did. I felt watched for most of the show. The music was great though.
We really enjoy this place, an excellent entertainment venue.
My neice celebrated her graduation there.. it was beautiful.
Very clean...friendly staff. Always have fun watching the Allen Americans....no bad seat in this arena.Go to all the Allen American hockey games!
Easy access to parking and the facility is clean. Overall great atmosphere.
This has been a pleasure to skate here in a tournament. The facilities are nice, the ice is crisp, and staff was on hand late at night when the glass around the rink broke and was able to get everyone back on the ice skating again. Thumbs up everyone.
Free parking, great place to see a hockey game, and they host many other events like indoor soccer, concerts and the list goes on. The seats are very comfortable and the overall size and atmosphere are really good. The concessions are typical and in my humble opinion very overpriced but that seems to be pretty standard at events like this. Its easy in and out so no long waits in the car when leaving. There is also several restaurants and lots of shopping right by. This is an excellent place to see a game, concert or just any event t by at thats taking place. Hope you enjoy your time and as always I hope the local team wins!!
Burger was great a lol small but at the end full filling. But yhe fries were so cold and nasty
Great venue, free parking, good selection of food and drinks.
Love it. Had a great time at Military Appreciation Night. It was cold. Glad we took woobies and bundled up. The kids loved it.
The manager Ricky at the open skate went above and beyond to make my sons birthday a great one. Such great customer service skills! We really appreciate you today. You are an amazing person and we appreciate you... very professional and personal. Thank you again so much!
Fun times watching indoor soccer, go Dallas Sidekicks and Dallas Sidekicks Dancers.
Been here for a variety of events but mostly to watch hockey. Most of the event center staff is easy going and polite. When they first started enforcing security rules things got weird because not all staff members were on the same page, but that has since improved although now the security lines are just that much more tedious. The facility is kept pretty clean and it seems to be well taken care of. The suites are nice and the staff up there is helpful.
Nice large ice rink. Skates supplied were comfortable. Plenty of viewing areas. Helpful staff. Low cost family fun. The afternoon session is only 2 hours so get there on time.
This place is awsome had a great time tonight great game
Excellent venue for corporate events. They have a lot to offer as well as a great place for hockey, ice skating, special events and sports. If youre needing to host a small or large event, theyre able to accommodate.
Great cozy place to watch good hockey.
After a year of not being allowed to be in large crowds, the Princeton High School graduation was a huge step toward normalcy. The staff at the Allen Event Center handled the crowd and the situation admirably. Congratulation to my wonderful niece, Haylie Golden, and nephew, Jayce Harrod, as well as the entire 2021 Princeton High graduating class.
Came here last weekend for my birthday. We were in a suite and the accommodations were great! Love that it’s a smaller arena so you’re still close to the action. Drink prices were in line with normal arena prices. A great time all around. I will Be back!
PUCKS N PAWS night at the Allen Americans game was so AWESOME!!! We loved seeing all the different breeds and mixed breeds of dogs. We made a few new furry friends, met their owners and watched a great hockey game. There were awesome contests on the ice with the dogs as well. This is an awesome event, as a dog lover, former Obedience Instructor, groomers assistant, and Vet Tech, I LOVED my first time at this event.I would love to see animals from local shelters introduced on the ice so that they may find homes with the help of our AWESOME AMERICANS.
Allen Americans have a great thing here. Fun, family atmosphere that is reasonably priced. Hockey is entertaining to watch. I will definitely return!
Been here a couple of times for school events. First time there for a concert, Ladies of the 80s. The venue is nice for it being smaller than your normal stadium arena types. Even using half the floor for the concert, it still seemed big.I also went to a kids resale clothing event. The entire floor was open for merchandise and shoppers and was bigger than I expected.
Easy to get in and out of, quick check in process. Good selection of reasonably priced concessions. Plenty of bathrooms. Nice and clean.Awesome location, surrounded by shops, bars, restaurants, hotel, etc.
We go here annually for Disney on ice. The venue is nice and quaint. The lines are never long and service is good. The facilities are always clean and stocked. We have a nice time and I like it because the venue is a nice size but not overwhelming.
Ive been going here for years. Its a fun place to ice skate, watch the Allen Americans play and attend formal events. There is always plenty of seating and the big screens all around the stadium help to see things that are from your seat. The staff are always smiling and friendly.
Spent our time in one of the suites. It was amazing!
Great process for the game, and the venue is one of the best for minor league.
Loved catching an Allen Americans hockey game. Lots of fun, great venue, reasonable food, very reasonable admission.
Love this place. The minor league hockey games we go to 2-3 times a year always have great pricing, there are no bad seats, parking is FREE, and there are a great number of restaurants in the area to eat at after events.
We enjoyed the concert, but the person next to me could not sit in her seat and took up half of mine and the gentleman on the other side of her. I am definitely not upset with her wanting to be there, but the seats already have very little leg room. We had moved up higher to vacant seats and were fine through the 1st two acts, but when the main act came on, the security made us move. Due to being entirely uncomfortable, we left early. This was an Anniversary Present to us both and we were not happy with how we were treated.
Bottom Line Up Front (BLUF): Clean venue, but limited (expensive and questionable) concessions.I went with family members to a martial arts tournament held in this venue.The venue was clean and definitely presentable and appropriate for the event.However, to get breakfast there, only one vendor was open for business. My son got a hot dog (just a bun and frank with no toppings) and french fries with a Gatorade, and I got a burger that had been squished flat, with no toppings on it. I paid almost $20.The event was going well, but no other vendors opened stalls throughout the entire day! (The event started at around 7:30AM and we left around 4:00PM before the event was over.) Lines got long.At one point in the day though, my brother-in-law bought a burger for his daughter AND THEY FOUND MOLD ON IT! The vendor offered him a full refund (which he took).Attend events there? Sure. Expect that theyll be ready, willing, and able to serve edible snacks/food to you? Not so much.
Went for an e-sports event. Very clean space, the staff was helpful in directing people to their seats. Concessions were what youd expect: nachos, hotdogs, pizza, chips, etc. Overall, a nice set up, good screens, great speakers, a/c was perfect, and comfortable stadium seating.
The venue vlis very nice. Stage, sound, and seating layout provided for a great experience. My only complaint could be how the traffic is funneled in to the parking area when arriving at the venue. When the concert neared its end, we left and found that the parking garage lighting was off. The entire building was black, making difficult of not dangerous to navigate to the car.
Went to Disney on ice and it was fantastic. My 2 year old loved it. Good sized arena with efficient parking. Could see it being fun with many other activities without the stress of getting in and out.
Whats not to love about this place. Ive been here a bunch and each time the staff is great and the prices are decent as well. I come here more for the hockey games but they do offer many other those of events. There is alot to offer here and I would recommend anyone in the area coming out to visit this and the many events.
High quality venue and excellent entertainment options. The event center is always spotless. I have not been to a concert here but the audio during events leaves something to be desired in the way of clarity. Parking is good but entering and exiting the parking garage could be more user-friendly.
Saw Frozen on Ice while here in November. The seats are a little narrow and no cup holders between the seats. Would be very loud for a concert. Have gone to hockey games here as well and enjoyed those. They are a feeder team to the Dallas Stars. More action than the Stars games which is enjoyable.
Nice venue, enjoyed an Allen Americans hockey game. The bleachers were a bit wobbly in our section and there werent even many people on them, which made me nervous.. but the bathrooms were clean, parking was easyand game was great!
Great venue, great hockey, great times!
Allen Americans taking on the Wichita Thunder. Harry Potter Wizarding Night
We went to the event center for a preseason soccer game. Very nice facility with comfy, padded seats and great food options. Doesnt really seem like you can ever have a bad seat due to design of seating.
This place was wide open to hold lots of people. The only downside was the sounds system was too low and at times not able to understand the people talking. It was not clear. This is the 2nd time Ive been there and the sound system was not very good either time!
Place was cool. Went for the overwatch event and it was a good time.
Allen Americans Hockey at its best. These guys put on a good show. Center was very clean. Food was eh, but whos had great food at a game? Not me, and dont suspect it will be any time soon. None the less I was happy to watch the game and would be grateful to watch them host a game again.
Cool arena/event center tucked away in Allen, home to both the Allen Americans (hockey) and Texas Revolution (arena football) and tons of events and conventions throughout the year. Parking is easy with a huge parking garage right next to the center. Ive been to games, conventions, and concerts here, never been disappointed. Its right next to TONS of restaurants for before or after and easy to get to right off 75.
Enjoy watching the Allen Americans play ECHL hockey 🏒 great local hockey games in a great arena that normally seats 💺 5000. Due to Covid-19 limited seating but still great hockey. Worth it.
Lots of fun and friendly workers. Had hot dogs and soda and peanuts. Fun place to hang out. We were there to support our youth department from church. They sang And they made them feel very welcome.
Watched my daughte g her Elementary School choir sing God Bless America during the Allen Americans versus the Idaho Steelheads hockey game.
So glad Allen finally got a event center!! Great price and location for entertainment! You dont have to drive to Dallas for it. Adult beverage selection is great, if you like beer, not much of a selection for wine.
Saw my first hockey game. It was fun but very cold. Concession food is good but untrained and understaffed. Confusion and mistakes resulted. Not enough tables to stand and eat during intermission.
Went for a hockey game. Parking is easy and close. Facility is clean. Used the family restroom and had no place to hang or put a diaper bag, not very convenient when needing to change a baby/toddler.
Great Arena! Big enough but not too big. We went to see Teresa Caputo, the Long Island Medium, which was beyond fabulous. The prices at the concession were very reasonable: Large popcorn (like movie tub), 2 soft drinks & a water were well under $20 per person. The place was clean & you knew it was being kept up nicely.
Caution: If you are attending any event here, please come early, at least 15-30 minutes before hand to secure a parking spot for your own good. And now this:I attended a graduation ceremony here. Security is great! Everything is very orderly done, even to your seat assignment. Good lighting, I know too specific, but I had to draw attention to this, its just too good.Its very spacious, seats are not too tight-ended, except you sat down close to a douche who wont let you pass through them to go use the rest room. Speaking of rest rooms, heres pretty well taken care of.Overall a nice place to host or attend any event!
Our visit to the Allen Event Center was predicated on seeing what new items were up for viewing and purchasing at the Home and Garden Show at the Allen Event Center this past weekend. I liked the way the vendors circled the main evet Center because you got to see most items in natural light.
Went to ice skate on a open ice skating day with my family. Its a nice place in the heart of allen and we all had fun. However, make sure to check the open skating hours. They kind of have weird hours for public as they offer lessons as well so be sure to check their hours before going.
Venue was a great place for the concert we attended there. Lines moved swiftly and effortlessly. Will Call was staffed well and expedited everything. Bathrooms have a nice flow. All in all, a great experience. Will def go back.
I attended the home and garden show this weekend. I have previously attended another vendors show there. My biggest complaint is the lack of seating. Once you go in, you are committed to standing. They have one snack bar that sells unhealthy burgers and hotdogs, and no place to sit and eat. So, if you really want to spend time looking around, bring your own chair!
Great venue for Allen Americans hockey! Theres not a bad seat in the house, and the team is quite good too. Makes for a fun evening of entertainment if you dont want to make the long drive downtown at the AAC.
This event center has a great location, with many places to eat around it. The parking is free which is a plus and its right close by. The place has always been clean and the people working there are always courteous and kind and offering help to get you seated or around the building. This is one of the best venues Ive been to for more than just Allen Americans hockey.
The location is great and beautiful. Unfortunately, the event bring held there (Allen Gun Show) was completely terrible. Cant blame that on the AEC. Hopefully Ill be able to enjoy the location in a different capacity in the near future.
Great place for events. The person booking for this venue needs to book more concerts for the adult population in Allen. Besides, we are the ones spending the money, not the kids. Hockey and Disney on Ice is about the sum of it and the center sits vacant for the majority of the time. Take a lesson from the Event Center in Cedar Park and book some good shows. I have spent a lot of dollars at AEC the very few times they have booked a decent show but unfortunately, thats a rare occurrence. Allen is losing out on so much tax and alcohol revenue by letting their crown jewel sit vacant for a large part of the year.
We go here a lot during the Allen Americand hockey season. It is a good place to watch a game and have some fun with the family. The Americans are really great to watch and there is not a bad seat in the AEC.
A very nice venue outside of Dallas. We went for the Disney on Ice performance. Seats were comfortable, and I cant imagine there was a bad seat in the house, because we were towards the tops of the seating and still had a great view. Restrooms were also clean.
Went for a sports event. Could not bring in an empty 14x17 bag. It was fine to fill our pockets with everything and find a bag inside, but heaven forbid we bring an empty bag past the steadfast security team. Purses were completely fine, but drawstring bags were a security threat.The alternative to taking stuff back to your car is to leave it out side in a cardboard box that is Use at your own risk. A literal cardboard box sitting out in the open, are you kidding me?Staff at the hot dog stand were rude. Proportions between menu choices are not equal, even if the prices are all equally expensive for the average quality of food. Eat elsewhere before going in, or at half time.
The Event Center side is awesome! I love watching Americans games here! The club tickets are hard to get because they only want to sell you packages, and once they realize you only want single game tix, just stop responding (apparently). All in all, a great venue though!
Awesome place to watch whatever is happening! We went to see a concert and the place was very well equipped for it. The food at the concession stands was average, like anywhere else you can get nachos, burgers, popcorn, etc.
Attended for one musical event. That took place in the weekend of March. There is long queue to park my vehicle as there are many cars lined up for the event but the management intervened and kept more people on spot to help us and cleared the traffic. We headed to event on time finally..!!
Just left without seeing the Newsboys concert. My wife wasnt allowed to bring her 9 inch by 9 inch purse inside. It wasnt a problem for a hockey game. If this was such a problem why wasnt it called out with the tickets? Not at the door! Newsboys....please dont ever return to this venue. The world is so bad that a Christian concert has more security than a Hockey game. Very Very sad. I will not be returning to this venue for anything.
Was there for a graduation, so it was was crowded, but everything worked out.The only thing I would suggest for improvement is some kind of marking at the parking garages that connects to the seating sections in the building. Where I parked ended up being on the complete opposite side from where we were supposed to sit, so we had to walk all the way around the building (pretty much literally, because we came in right by the stage section on one side and were supposed to be by the stage section on the opposite side, but you cant cut through). They label the garages by their compass coordinates, but that doesnt help if youre not familiar with the inside of the facility, and I wasnt even aware that there were multiple parking garages until I walked around the building and saw the others.
Love going to hockey games when Im home or what ever is going on. Not a bad seat in the house.
The rows between seats are awfully small. Im 56, sitting with my back fully against the back of my chair, there was not enough room for my legs to fit between my seat and the one in front. Everyone was sitting sideways just to fit their legs in between rows. I complained to the box office, and they happily upgraded my seats to floor tickets. 1 star for the seats, 5 stars for helpful staff.I also like the smaller venue; its not as crowded as the AA center. Very clean. Close to my home.
Went to the Allen Event Center for a childrens clothing consignment sale.This was an excellent location with easy access and plenty of parking. Nicely laid out space with lots of restrooms access.
Very nice arena setting with several entrances went for a graduation there were plenty of seats and if you have trouble with steps there was floor seating. You cannot bring in oversized purses or bags a diaper bag for babies is ok
We go for hockey games. Weve been to around 10 other ECHL arenas and its definitely above average for everything but I want to give it 5 stars for cost. Best value of any that we have been to.
Allen Americans home ice. Facility is top notch, just the right size for minor league hockey. Friendly staff that does very well putting on a great event around the hockey game. They dont offer free refills on the souvenir cup (which is an Allen event center cup not an Allen Americans cup) which makes that a very painful $6 for a soda. Other than that my family really enjoys our trips to see the boys skate. GO RED!!
Great place to watch hockey! Thats the only event Ive been there for...Ill update you if that changes, but its great fun for all ages, they serve alcohol, and have concessions.
Great for hockey and concerts! Kayak McKinney loves the Event Center
While I do like the community atmosphere this place brings to this mix use area, its hospitality crumbles ironically by the people running this ice rink stadium. I think Its a lack of experience, and also diversity of people that attend the events held here. not only are the supervisors rude to the employees but the costumers too. For example; The way I was treated by a supervisor named curtis was ridiculous, he was very irrational and egocentric. in addition, and before moving on; his co workers seem nervous by his apparent short temper. I brought that into criticism to reflect the lack of diversity in the Allens Event Center audience and superior workforce, which weight is stressed upon the shoulders of its backbone workforce (mainly minorities.) They really seemed to be treated and second class citizens. I just feel bad for them, to now that in the eyes of their bosses they are not like me or you. Watch out! Their lack of experiences might weight down on you to next time you come watch The Americans & the Dallas Sidekicks!
Im here for a high school graduation. The traffic situation is beyond stupid. I arrived over an hour early and still never actually made it to the event center parking. No traffic control at all. I suggest all schools look for better venues.
Went to watch the the hockey game for a friends birthday. had a blast they have $2 lone star beers before the puck drops at 7:00 p.m. which was amazing.
We attended the Allen Americans hockey game. First hockey game ever. We did not realize how cold it would be, but we had a lot of fun. Eat before you come. The concessions are expensive.
Extremely disappointed in the process to enter the event center. Huge lines/groups of people to get into the concert with no ropes to keep everyone in line. When they opened the doors to begin letting people in everyone began screaming and started running to the doors. Once in they scanned your ticket and did a bag search (size of bags allowed was MUCH smaller than the website stated). Once in you had to have someone punch a hole in your ticket, then on to the next person to get a wristband. What all that was for I don’t know. Nothing was organized! We could not see the person giving wristbands and tried to go around and were yelled at by a very rude employee. Not sure if this was the event center or the concert we went to see but the stage should have been higher. There will have to be a really amazing act playing at the Allen Even center to get me to go back there.
Had a suite and the suite was awesome. The building was beautiful and everyone was fun and very nice. Our waitstaff service from Doris (i believe her name was) was excellent. The bartender at the bar was decent. I only rate him decent because he made a pretty good marg. Other then that his service was terrible. Admitted he was a mean person and didnt give good service at all. Overall loved the place other than the bartender. The food at the buffett was pretty good too and reasonably priced for a sports venue.
Very convenient free parking. Make sure to use the front entrance as the side entrances next to the South parking structure are exit-only and usually locked against entry. Event center has food stalls, but they are not open and in use for every event.
I like their parking. It is free and so easy to get a parking spot. After parking, people can just walk very short distance to get to the event center.
Absolute worst experience I have ever had at an event venue.More to the point? I have NEVER had a bad experience at an event venue until today.Before attending I THOROUGHLY researched the the policies listed on the Allen Event Center Website and the event itselfs website, and no where was ANY policy listed against photography. The only thing I could find was No Professional Cameras. Which I did not have.So DESPITE me and my Go Pro being allowed through security, being allowed to record and film for a full hour; one man that claimed to be Steven the Head of Security (Despite being sub-contracted and not working directly for AEC) decided it was his job to target and harass me during my ENTIRE STAY once he saw my Go-Pro.Despite asking for some clarification on where this policy was stated, he told me No Photography. Even though everyone around me was using cell phones and I saw about a dozen people run past my seat to go use handheld cameras. IMMEDIATELY spoke in a condescending manner to me that made me feel as if he was VERY aggressive after I asked for clarification on the policy, since I had done research. He said he didnt care what the website said. I figured there was no use arguing with him and told him I would put my camera back in my car. Not sure why he thought he was going to confiscate it from me. This isnt the principals office and you do NOT have a right to touch my belongings.After I put my Go Pro away in my car, I thought we were done with the situation. Nope. He continued to lurk around me for the remainder of the event. Even tried to pull me aside and talk to me about someone ELSE filming in my group? As if that is somehow my fault? Because he thought the person next to me earlier had another camera. I was standing near the hallway rubbing my feet when he came up to me to pull me outside to speak to me as if I was a child. I wasnt even NEAR my seat and hadnt been for a solid hour or so. At that point Id put my Go-Pro in the car HOURS ago.If he WAS in the right, he could have been respectful and nice to me in the beginning and wed have had zero problems. He was clearly he was wound entirely too tight and for something so stupid, he put way too much energy into it.One stupid employee aside, Allen Event Center, you need to have clear, precise rules about what is or isnt allowed at your venue. It needs to be posted. And it needs to be followed to strict guidelines. I almost do not blame that guy as much as I blame Allen Event Center for not being absolutely clear to me in the first place, as I would have never brought the camera to begin with. Posted, clear rules would be great. Then there is absolutely NO confusion when you are in trouble for doing something you were told not to do. No wiggle room either. If it says no photography? It had better be no photography. But you need to be clear.There was also a Sign Size policy on the website placing restrictions on team signage that was completely ignored by the staff. I purposefully did not bring my sign because it didnt fit the sign policy size. Got there? No one was enforcing THAT rule at all.The mobile-only ticket system is a mess. If your phone dies during your visit, you will not be allowed back into the venue. If you have to get up to pee, you will not be allowed back into the venue. Every time you leave the building during longer 8-10 hour events, you have to check out and turn back on your phone. Again, if your phone dies or you do not have a great phone, Im not sure what your options are.The facility itself was nice and clean. The Allen Event Center staff (Not secondary contracted staff) was wonderful, polite, and we had such a great time with everyone. I cant say enough nice things about the ladies working the hallways and the doors. I just sat and talked to a few of them, they were such a delight. Professional, lovely people. Not enough to where I will ever buy a ticket to an event at Allen Event Center again.Do not book your events here. Go for Arlington.
Great place to watch hockey. I would imagine good for concerts too but havent been to one there yet. Free parking on the south side of the arena.
Allen Event Center needs to review and change their bag policy.Expecting people to bring a bag no larger than a clutch is a sexist, ableist policy. You are going to search the bag anyway, so why not allow women and others to bring a reasonably sized bag?Women have many things they need to bring with them. Tampons. Products. Elderly people often carry pads or personal diapers with them. Its beyond embarrassing that you ask them to somehow cram their belongings into a clutch.People in general have things they need to bring with them. Medications. Inhalers. Personal items. You are putting everyone in a severely uncomfortable situation and the reviews here show that you need to be more consistent and rethink this policy.Whoever wrote this policy clearly isnt a woman and doesnt have a health condition.Get your act together, Allen Event Center. Its 2019.
Allen Americans is a pricey ticket for a suburb hockey team. Concessions take forever- credit cards are down and they don’t bother telling people waiting in 20 minutes in line until you get to the register order all your food get it and then they only take cash. Very irritating. Should make an announcement to waiting customers.
At the hockey game tonight, I learned that all you got to do is hold a cup and you get out of wearing a mask! Attendants need to do more than hold signs.
Aweful staff!My 4 year old son got sick during Disney on Ice tonight & vomited all over me. I begged the concession people for a small cup with some ice for him as we waited for his dad to retrieve the car and they refused. I know they say “they” keep count of the cups ect but surly one little foggy cheap .009 cent plastic cup could have been spared for an emergency. Then I pleaded with the Disney on ice snow cone guy and same answer. Terrible experience at this heartless place.
High School graduations. Super crowded, hard to get in and out of your seats and the parking area has a garage with little to no attendant! I wanted to scream. Also saw sweet graduates, girls trying to go back in to the restroom. They were turned away by the door attendant at the door! I felt bad for them because to get out of the parking lot was going to take awhile. Go before you leave!
Great place for any event. My favorite is games of Allen Americans (hockey ECHL). Some games are odd, but some are outstanding.There is variety of snacks and drinks. Baked potato rules.
Friendly staff, easy steel to walk on as a rigger. Good easy money when we work there. However, the Allen police department is insanely aggressive. They can and will mess with you hard if they see you around there twice. Guaranteed. If you sit in your car on break in the parking garage, they will come park behind you and commence harassment procedures
Seats are narrow with no leg room. They also have toilets that are meant for elementary schools that sit about 12 inches from the floor
Seems nice. Plenty of parking in the garage across the street. Lots of shopping nearby. The food counters were crazy expensive. It was $4 or $5 for a regular bottle of water. This wasnt even for a major sporting event or something.
Clean and nice facilities. I have enjoyed all of the events I have gone there to see, but dont go there hungry...youll die of starvation waiting in the concession lines. They move slower than snails pulling bricks to deliver you cold food that is overpriced.
Fun family friendly incredibly helpful staff
Colin County home and Garden show at Allen event Center! Great location with a variety of venders from Moving, Flooring, Roofing, Pool & Spa, and many others to get connected with! Great Show for everyone.
I’ve purchased quite a few items in the store and almost every time I do the staff is not very customer oriented and they have actually been rude at times! Furthermore, they run out of items very fast and it’s very difficult to get what you’re looking for!
Brought a clutch, but apparently it was to big. Lots of angry guest having to put their small purses back into their cars. Then go wait in the long line again to get in. Long wait between sets. Long lines for bars, are they understaffed? Ran out of mixes and certain alcohol. Counting money during show, so guest waiting to get drinks and get back to show...clearly focus isn’t on making people happy or making money.
Really hard to find parking. The building and staff really nice. Kane Brown concert SUCKED BIG TIME. Grainger Smith really knows how to put on a show. 3 stars due to parking.
I enjoyed the sound and easy exit out of the building not like the star in Frisco where I spent an hour sitting in the parking garage it truly ruined a great Bob Seger concert and I may never return there people were scared in case of a fire or emergency!
My 1st experience there was OK. Parking is very easy and most of the signage is adequate. However they do try to pack too many people into the private boxes and several people are left with no place to sit.
So much fun!!! The hockey game was awesome and my kid was over the moon when his dancing went up on the big screen!!! We will be back for more games!!!
A very nice facility. Food priced at many different levels but there is something for everyone. One of the few venues that offer free WiFi and the cost of admission was reasonable.
Very caring bunch that works here. I have been bringing my grandkids here for years! The older ones have moved on but getting ready for the younger ones to start.
Only 8 buck to ice skate and the $8 includes the skates and as long as you get there early you can skate as long as you want untill 3 because after they have hockey games or hockey practice or ice skating practice and you can take classes there
Our first Allen American game. Wish we had done this sooner. It was a blast! On top of a win against Tulsa, it was also coachs 1000th career win. What a historical moment! Only 2 other coaches have had 1000 wins.
The Allen Event is fun for concerts and has a more intimate feel for live bands or what ever you decide to do in the area.
The ticketing was all fouled up delaying our entry and not allowing me the time to visit the concession stand before faceoff. My seat and several others in the area were broken (unlatched and laying on the floor). No ushers or arena representatives came to rectify the situation. I wound up having to sit in the messed up seat until the end of the 1st period when I finally had to fix it and the 3 others next to me myself. It still wasnt right but we could live with it for the rest of the game. I probably wont be back.
One of the best things about our Metroplex is that theres never a shortage of fun things to do, the Allen Event Center is one of those things. From sporting events to shows, this intimate venue provides great seats for great prices without a long or arduous drive.
Nice enough facility. IT was clean and comfortable. Ridiculously long lines. Security checkpoint very slow. Concessions understaffed. Restrooms too small. Okay, but not a great venue.
Parking is a mess! Better to uber it in and out of here or park across the street and walk over to it because it comes to a slooooooooow crawl when trying to leave after an event! You can spend 20-30 minutes easily just trying to exit the parking garage
Attended Collin College graduation here. Over all, needs lots of maintenance attention. Clean. Railings are loose, could cause a fall. Light bulbs are out on venue signage. Staff friendly.
Decent little stadium, but in desperate need of renovations to catch up with this century. Not a terrible venue, but Id be upset if I spent more than about $20 for an event here.
Saw the OWL Homestead weekend. Amazing experience!
My oldest son just graduated last year here in may, it was a very big facility and they had enough seating for the parents! GO ALLEN!
The Event Center is fine, but the traffic around the area is not. There are stop signs where stoplights should be. When an event is going on or during the weekend, the traffic makes the trip quite stressful.
Amazing venue
They are always very organized. Plenty of parking and the venue itself is big not huge. I like to attend to events there. I know that it will end hassles free.
Nice place to watch any event. The only complaint I have is the time it takes to enter the complex. I know we all need security, but things could be better organized and maybe a few more ways to enter.
Great venue for the hockey, the concerts and the various shows such as gun, home and garden and hot tub and pool. With restaurants inside and out its the best venue for miles.
Love the Allen Americans! The only sport that the kids will sit through an entire game. Hockey is fast paced with the only real down time in between periods.
$4 water. $9 chicken strip basket. Not all, but some of the staff talk to you as if they are prison guards. On a positive note, the venue is clean.
There is never a bad seat, the team is fun to watch, the parking is relatively easy to get in and out of... I always enjoy my experience Everytime I come see the Americans.
There really isnt a bad seat in the house. As far as arenas go its small and intimate. The hockey game was a blast.
Great place. Ive been here for graduations, hockey games, and rodeos. Plenty of seats and very clean. Only downside is it does have some overpriced food.
Allen Event Center is an extremely good arena to watch hockey, soccer, indoor football, and musical events. Nice eateries nearby, and easy entrance and exit to garage parking.
Great setup and they have an outstanding security team!
This was the 2nd time me and my wife attended a Sidekicks vs. RGV Flash game at the Allen Event Center. The first time was very nice, entrance door people were polite and so were the fans. However this time around Thursday Feb. 28, 2013 it started bad from the start. Last time we missed the introduction of players since we arrived there a bit late so this time around we decided to get there earlier. Like all sports arenas weve been to, we can arrive and 1-1 1/2 early to situate ourselves and watch the athletes warm up. Like our prior visit we were there to support a young man by the name of Juan Jr. Gamboa goalie for the RGV Flash and of course his team.We arrived there at 6:15 p.m. and being that I printed out our tickets I gathered we walk straight to the doorman and hand over our tickets. There were 2 elderly gentlemen and immediately one asked if we were the cleaning people, being that I and my wife are both Latinos. His presumption was since we are both Latinos we are the cleaning people, we were dressed formally, I a black leather jacket, polo shirt, black dress slacks, and black Stacy Adams shoes. We were both polite as to his ignorance and politely said no that we were there to attend the game. He said we were too early and that 6:30 p.m. was the earliest he lets people in, and suggested we go to the restaurant across the street to kill time. So with that I and my wife took him on his idea.You would think it would end there right, as we were making our way out he yelled, Oh by the way while you are there get you some cerveza, at which they started laughing.At game time we were rooting for RGV Flash and being that they were winning throughout the game one of the fans a woman yelled at me and my wife to go back to Mexico. I turned to acknowledge what she said, at which she yelled at me, “Bring it on. I made eye contact with security at which he told her to calm down or she would be escorted out. One thing I have to admire is Allen Event’s Security, keeps folks from getting out of order.
Seats are way to close together! Hard to walk through the isle if you have to go to the restroom.But they do have a smoking area outside!
We were in the suites, so, very nice!
I was triple charged for three tickets. So I had three total charges to my debit card of 64 dollars (two adult tickets, one childrens ticket). I called the event center to try and get it fixed, but there where little to no help because in their system, they only had two charges, one that went through and one that was denied. But the money is no longer in my bank account so obviously something went through. Now my bank will have to dispute the whole thing.
Awesome venue. No bad seats. Food and drink options are good. Free parking. The staff is very nice.
First concert here. Love the artists. Great location. Free parking. Sounds and picture quality not made for concerts.
ATA Taekwondo tournament was held here nice facilities, clean restrooms and building well air conditioned. Great experience all the way around.
Our family loves to come and watch the hockey games and we always enjoy it especially the kids when they get to go on the ice and pick up all the hockey pucks.
Well number one I am employed there there are a lot of events going on like right now hockey is getting ready to start the home and garden show was really nice
We came here for Disney On Ice. The Beni was smaller than I would have thought, but the event was fun and my nieces absolutely loved it.
No matter where your seat is you will be able to enjoy the event. The center is easy to get to anf exit from, plus there is free parking!
Was here for the kane brown concert which was great show not a bad seat in the place from what I could...only downside is I wasnt allowed to bring in my small purse.
Trying to get out of the parking garage is a nightmare after a graduation. Well Uber next time.
Great place but too many people not wearing a mask during the hockey game.
The seating is all a great height to watch youth hockey. Would love it if they served snacks.
Extremely cramped, uncomfortable seating. Ill be counting bruises later after having no leg room whatsoever. Had to carry an armload of needed medical supplies thanks to the no bags policy, since this stuff doesnt fit in a tiny purse.
Come See Us At Texas Home and Garden show
Exciting. Fans and Biscuit the mascot were very enthusiastic and cheered the Americans on to a win over Tulsa .We had a great time. Americans 4 and Tulsa 0.
Great place for various entertainment - hockey, both kinds of indoor football (football, soccer), concerts. Free parking, hotel next door, plenty of shopping/eating.
Came for the Overwatch event and the location was great although the power went out at one point in the middle of a match... That was the only flaw but a pretty big one :L
Gun Show at Event Center was just great! Lots of various vendors & a fun yet relaxing atmosphere.
I attended this center for a graduation but the people working seemed disorganized and the cleanliness was lacking, mostly in the restrooms. It was an alright place to go but I woul preferably not come back.
Well, its very roomy and has good seats. Nice air-conditioning and has lots of bathrooms so ypu will now were at least one is.
Fun, family friendly ice skating area. Very nice and friendly staff. The place gets a bit crowded on the weekends with lots of kids though.
In need of some TLC, lose railings, seats damaged, score board with lights out, jumbo screen with patches of wonky pixels; however, AC was great and concessions were nice
Clean environment, nice staff.
We love watching the sidekicks play. I wish the tickets would be more affordable. We would come to every game. Lets go Sidekicks!
Christy is the most talented skating instructor. She taught my son to hockey skate and do reverse crossovers.
They did not enforce social distancing. It was shoulder to shoulder. We only stayed 38 minutes and want a refund.
Loud proud fun crowd, great arena, good temp, and atmosphere. Line ups were slow for a entertainment venue.
Only visited Galleria and this one. So dont know much about Ice Rinks.... But as per me Allen Event Center Ice Rink must be one of the best in Texas 😄Riz
This is where I and my family spend 30+ nights a year. Our favorite hockey venue with great prices and a good quality.
Great family fun outings!! They are so kid friendly and every seat is a good seat, we really enjoyed it!
Our karate tournament at 8 am. We were told at the door to discard our coffee by an usher. A lot of money gets paid by the ATA and thousands of parents to be in your arena. Its tacky in my opinion to be asked to discard outside beverages.
Total reviews rating 4.5
199 Reviews for Credit Union of Texas Event Center 2023:
Review №1
2022-02-13Went to the Dallas vs Florida mini soccer game, was probably less than 50% occupied. Great arena, lots of visual and audio affects, food prices were, of course, crazy, $5 for a bottle of water, but it’s always like this in these places. Seems like that’s the only way they make money. Good service, clean and amazing atmosphere to get entertained.
Review №2
2022-03-27Is soccer your thing? Come out with your family for a incredible well priced , family friendly, and watch the Dallas Sidekicks play indoor soccer. The action for the most part is fast paced, high energy, and climate controlled for the ultimate soccer spectator experience. The field could use some updates, like a new painted logo but otherwise this is a true gem. They first started in 1984 and spent many years playing in reunion arena in Dallas before that was closed and they moved here. Tickets were very economical and for the size of the event there is not really a bad seat. Come make memories!!!
Review №3
2021-11-28Seen Disney On Ice tonight and it was everything. This place has a good set up and its really no bad seat In this place. This was my first time being here and I enjoyed it. Glad for the free parking as well. Thats always a convenience.
Review №4
2021-11-30Took our kiddos to see Disney on Ice at the Allen Event Center. Its an annual tradition and we all had a blast!! Great production, Great cast, Great show!!Kia DHeelsOnTheMoveToHeal.orgWeTalkRadio.com
Review №5
2022-05-29I cant complain. It was easy to get to and easy to navigate. Came for a graduation and it went well. Congrats class of 2022!
Review №6
2022-05-23This place is a blast! We watched a hockey game and it was epic! Very clean facility! The sound system was very loud. 😂 But it was great!
Review №7
2021-03-29Took the family to a concert here and it was pretty good. The venue is not the best but we did have fun. There is some parking issues in my opinion since it is in a crowded retail area that all has signs stated you cant park there unless you are there to shop, etc. So, you have to park in around the corner. It is laid out well and has an okay sound system. It does have a slightly musty smell, but that could be that we were going to a concert shortly after if just opened back up from this whole pandemic shutdown. Either way, good place to go and see a concert.
Review №8
2022-06-20This was a really fun rink to compete at, the ice was super nice especially for the humidity, the rink wasn’t too cold and the competition was very well organized
Review №9
2022-05-26Nice place, clean, good concourse flow. Food and drink very expensive. Seats were comphy but not much left room
Review №10
2018-12-03We went to the Allen Americans game for Teddy Bear Toss night. We lost, yet it was so much fun. It always is at Allen Event Center. It is like a mini American Airlines Center. Except there is no bad seat in the house. I have been here for concerts, and gun shows. It is by far, the best venue I have ever been too. Not too big, not too small, great seats, good acoustics, great staff, and easy to get in and out of.1 issue... I wish the food and drinks were about half the price they are now, then it would at least be a fair price. But it is all that, with good ticket prices and free parking. So I guess, youre gonna have to feel the pain somewhere. Overall, excellent!