Decorum Home Design in Austin

Review №1

2020-05-05

Was so excited to do some furniture shopping on May 2 after restrictions were eased on May 1.I visited two stores. One store I stayed 30 minutes and spent $4,000 on a coffee table and ottoman. The other, I stayed 5 minutes and spent $0...When I entered Decorum Home, the employee (maybe it was the owner, but I dont know, so I will refer to her as the employee in this post) wasn’t wearing a mask. I wasn’t thrilled at first, but was ok.Then, another patron entered, wearing a mask, and engaged in conversation with the employee, who made a comment about being too hot while wearing a mask. Then, the other patron removed her mask as well...At that point, I left.Now, I understand people doing what they want, and that masks are not mandated, but I would have preferred, at least, the person working to show more consideration towards the patrons and erring on the side of caution. Not saying it’s just too hot to wear the mask.The store I spent $ in (Nest Modern), had two employees working, both wore masks (as did I), and were continuously wiping down the doors, etc as patrons came and went.Decorum Home probably wouldn’t have lost my business if they wore masks out of consideration of patrons, but they lost a customer because they chose not to.The employee seemed nice, and the store has nice items, but I personally considered it a lack of respect for customers, and it made me speculate how customer service would be if I were to have any problems with a purchase.

Review №2

2020-12-01

Very bad experience dealing with the sales lady who was very unprofessional and always forced too many products by displaying it in our home and would take their time in taking it back if we did not like it. They were very fast in billing though!I purchased many items (furniture, paintings, rugs etc) from this store and when I complained that one of the rugs was defective and the quality was poor, they stated they would look into it but never called us back and they did not give us a refund either. We went to the store multiple times but they never called us back.I will never buy anything from this store in Bee Cave!

Review №3

2016-05-01

I bought 2 sway backs for drapes for $20.00. When I got them home I realized that they were not what I needed. I went to the store to return them with a receipt, the owner refused to take them back because they were clearance but the receipt did not show them as clearance. This owner was VERY RUDE! I will not return to this store and told the clerk to throw them away. I would be careful with this owner, as clearly, he doesnt honor returns.

Review №4

2017-12-04

Chris Beach and Staff are the absolute best! There’s not a store ANYWHERE that has the look, design and quality of what I call Modern Classic Chic! My clients always appreciate the referral to Decorum and it’s always the same feedback “Jim, there’s just nothing else like it anywhere!”Bravo Chris Beach and CrewJim Jordan

Review №5

2015-04-27

We walked in and the lady never acknowledged us, never asked what we were interested in, never offered to show us anything. She just eye-balled us the whole time while sitting in her chair. What kind of sales effort is that? I guess we didnt fit her profile of having enough money.Try Havertys or Ashleys. They actually want your business.

Review №6

2019-08-09

Beautiful decor!! Always want to buy something....😉

Review №7

2017-09-25

Great people with an excellent variety of home options!

Review №8

2019-07-14

Very unique pieces or one of a kind.