Kerbside pickup
Yes
Discount Tire in Baytown
Categories
Location on the map
Baytown, Harris County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Wi-Fi
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 281-839-1100
Site: https://www.discounttire.com/sto...
Site: https://www.discounttire.com/sto...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
Comments (199)
Bought new tires from them and they gave me the best deal! I made an appointment for today and they had my tires changed within an hour😯Im thrilled!
Do not come here. I waited three hours for my tires to get rotated and they never did. I got tired of waiting in the lobby so I told them to give me my keys so I can go. I was told it was going to be a 30 minute wait. I will not come here again.
This location is kept up pretty decent and has a good staff. Have been in here a couple times due to it is currently my local location. But the wait times at this location seem to be pretty high, somehow you get bumped up and down the list depending what they feel like not doing first. But if you dont mind spending the day here the selection is good and pricing is pretty competitive as well.
I always use Discount tire for my vehicles great service polite staff. Faster service when you make an appointment.
Very quick and helpful. Colton and Victor made it easy, got in and out within my lunch break
I was able to have 2 tire pressure monitors replaced, the staff was very professional and helpful.
Great service always!Came a month ago to replace two tires for my husband and returned today to fix a flat (they offer complimentary service FYI)AnywaysThe gentlemen that helped me a month ago Eli was so helpful and personable and this time he remembered me which made me feel good as a customer.He is quite helpful and will always go out of his way to provide every possible solution prior to having to invest in a new tire.As a customer, his service has won my families loyalty because he always goes above and beyond.I do hope the Owner of this location is aware of how great Eli is to the customers 👌🏾
Great service from both locations in Baytown, Tx.! I appreciate them having drive thru tire pressure checks!
There’s a reason I always drive past this place to go to the other Discount tire in Baytown. Upon arrival for a rotation and balance, I was told it would be a 30 minute wait. An hour and a half later they finally got me in, but only after having to remind them that I was still there. They offered me an apology, but not an explanation as to why my truck wasn’t in the Que.Furthermore, they failed to update my sensors until I reminded them that it wasn’t done with the service.The Decker drive location is always quick, accurate, and extremely professional.
OK! So can we first go ahead and give this place 5 stars for the customer service!! Special mention to the AMAZINGLY professional Mr. Enrique!!! His calm and welcoming aura is what made me know I chose the right place to spend my hard earned money!! What I appreciated the most from Mr. Enrique was that after my vehicle was done; he inspected himself to ensure everything was taken care of. I hate that I will be moving soon and will not have the pleasure to consistently use this location but I will always recommend them to anyone in the area!!!
This place is money oriented not customer service. I went in for a simple tire swap and took over an hour just to be told they couldnt do it this day.
This place is great, no pressure sales, in and out within an hour on a Saturday afternoon. Highly recommend them
This my friends was an amazing experience. My amazing powers of observation have a piece of metal in my new rear tire. This kinda matched the metal in the other rear tire. Fearing the worst made my way the Baytown Discount Tire. At Discount I was greeted by Mr. Will Moon one of their most excellent service advisors. We had a discussion of the services that I may need. The tire were new and never had been balanced though they seem to run very smooth. So we ordered tire balancing, the two rear tires repaired, center cap on the custom wheels swapped for some cooler one, check of the torque on the wheel spacers and tire rotation. They seem to be semi busy but they Got er done in less than an hour. Mr. Moon handed me a and said I was good to go. Asked about the charges he said the balances on the tires were fine and there was no charge for the rest of the services preformed. Just about fell to the floor. Thank him for the Discount generosity and said I be returned when I needed those super expensive Nittos. Unbelievable, not many enterprizes like Discount Tire.
Service was top notch!!! Everyone was very helpful!! Was in and out in 35 min, and that was during ruch hour
I purchased 2 runflat tires from the Beaumont store in September for 475.84!!! I need 2 more tires so I went in to the Garth Rd facility to get 2 more of the same tires!!!!! Dude tried to play saying that each tire was $30 dollars!!!!! So I asked how is that possible!!!! He told me I purchased the tires in September now its December and they are more!!!! Just doesnt make any sense!!!! I called the Port Arthur facility and they going to sell me the same 2 tires for the same price I bought the others for!!!!! Baytown discount is a rip off!!!! I will never refer or take my car to them ever again
Every time I bring one if my cars to Discount they tell me I need to buy 4 new tires.
Did not replace my valve stems after I told them to , then when I was leaving they wanted to fix them and charge me extra after I bought new tires
Worst service they told me that I would have to wait 30 minutes to put air in my tires because they were doing inventory.
I had my son schedule early tire swap on our RV. We had scheduled for 8:30am. Showed up. Possibility it wasnt on schedule. Since I gave writer quote they got us in quick. Angel was one of the techs working on RV. Angel was very respectful and knowledgeable. I was very pleased w/service. Ive been Discount customer for year. I will continue taking my business to any Discount location.Jmoreno. God bless.
Fast service and they also have a text service to let you know when its ready if you decide to drop off.
Walk- ins are basically pushed to the end of the line at this location as was the situation in my case. I arrived between 2:00p and 2:30p for a new tire. I was told my wait time would be 2 hrs. After 1 hr I went to inquired about the wait time and I was told I had 7 cars ahead of me. Another customer arrived after me, and she had a 3:45 pm appointment. She was in and out in less than 45 mins. NOTE: The policy statement on the website for Discount Tire states, “We do our best to complete appointments within 45 minutes of the scheduled time.” Please note that there is ABSOLUTELY NOTHING in the aforementioned statement that says that if you make an appointment you will be moved to the front of the line, but unfortunately that is what i witnessed, and from talking with the managers at this location, it seems to be the common practice. Needless to say, my total wait time was close to 4 hrs as a walk-in. Will NEVER visit this location again.
Came in today to get my tires serviced/replaced and I just wanted to say, the assistant manager Kiall is an awesome man. He went the extra mile to make sure I felt safe before my big road trip Wednesday. He even took the time to double check it, himself. Outstanding customer service.I hope Discount Tire knows just how lucky they are to have someone like him working for their business!Thank you, Kiall :)
Had an issue with making an appointment on the website but they got me in same day, always super busy but still reasonable waits, ~35mins to swap the full set and move the best one onto my spare, cant find anything used anymore so theyre about the best deal on a budget. Everyone was super kind and respectful, good communication throughout the experience. Actually helpful and not pushy with upselling.
We came to the Baytown location with a blown out tire. We had an amazing experience! The service was quick with great customer service.
Always go here...tires were low, they filled them up quickly and most importantly the staff was nice.
Good customer service and clean facility. However forced to come back due to tires were not balanced properly also extremely busy giving me the impression they rush through tickets just to get them out which is why I had to come back. Do not recommend
First time using their services and i have to say i was impressed. Easy in spoke with service professional, took my info even helped with tires that might have been on recall(my tires are good) bought two new and in less than 45 mins back on the road. Thank you Discount Tire...please with your service...felt like I was at Chik fil a how the services and attention to customer was moving!
Great place to shop for tires. I also like the road hazard warranty. (This has saved me alot of money a few times) that you can acquire for the purchase of your tires and the included services such as balance and rotation. Only thing I would give negative feedback on is the wait for service. But that comes with the package.
A bit of a wait, to be expected. Employees were a bit rushed, but to be expected. Work is great.
Went to get 2 tires at this location and was told they were not able to sell me the tires because it wouldn’t fit my vehicle (what does it matter if you benefiting of the sale) went to another discount tire on decker road and was sold the same 2 tires but had to go to this same location that told me they couldn’t sell them to me, to pick them.
Used Discount Tire for many years and have never been disappointed and really like the tire warranty that is available. It is a must when buying new tires.
The young men there are very knowledgeable and capable. My salesman help me pick out the proper tires for my truck, and they had them in stock and put them on in under an hour... On a Monday! I have used Discount Tires since there was a Discount Tire
Had a great experience at Discount Tire this week. Went to get a flat fixed yesterday and found out my tire wasnt safe any longer. They ordered me a new one for Thursday but it came in today. In and out in less than one hour.
Slowest Discount Tire in the SouthEast they don’t let you check in at the front desk you have to check in thru an app, then wait 2hrs for someone to go to your car to diagnose the problem, then wait another 2hrs to get serviced. They have 6 lots but only 3 being used. Don’t waste your time coming here went in at 9 AM left at 12
Awesome awesome service, by employees who love their job!Just drive up, Stay in your vehicle and Discount Tire will check the pressure in your tires with a machine, FAST!It gives accurate readings for the pressure, no guessing here!I am so thankful Discount Tire offers this service, Drive-Thru, while you stay in your vehicle!
Always have a great experience dealing with discount tires, no matter what location. From the salesmen to the tire techs
Great employees great service had a wonderful experience they helped me out tremendously thank you
Brett was very helpful he went above and beyond. They had me on my way in no time flat. And also helped with an issue from another tire manufacturer.
Not punctual. They do not honor their appointment times.
Discount Tires Review 2/3/20I am beyond ticked off at the service I received at the Discount Tire store on Garth Road. I came in at 11:50 am and have been patiently waiting until now for my car to be looked at at 3:11 pm. The store seems to be observing social distancing and the wearing of masks, but the rest of the customer service was nonexistent for me today! Leaving at 3:40 pm. The only saving grace was the young man that guided me out of bay.
Definitely make an appointment. I got 4 new tires. Was in and out in just over 30 minutes. Great service. The only place I go for tires.
I came in because three of my tires had to be replaced asap. My rear one and front one had nails in them and the passenger front was about to blow. Justin took great care of me and helped me out! It is a long wait but they have great customer service and will get you taken care of! Will be back for any tire issues in the future!
Quick and Great Service. Affordable price for tires.
Never believe the 45 minutes to an hour wait. Every time you want to get service here even if its Not busy you are going to always wait over an hour. It wouldnt be so bad if they were just straight up with you and told you it would be 1.5-2 hour wait but they always say 45 minutes and its always twice that. Just left there after having a tire repaired, I asked that they rotate the tires since it was past due. They fixed flat and then after I got home I realized they did not even rotate my tires after a 1.5 hour wait. Maybe they have good tires but their service at this store is sad.
Always get great service at any Discount Tire.
My tire blew out on the freeway and I was scared for myself and my kids. I needed all four tires replaced. It was almost closing time when I called Discount Tire, and they told me to come on in. They said theyd stay open awhile to install my tires, and they did! They were polite and understanding, and made sure my car was safe before they went home that night. Excellent customer service, and quality work.
Professional staff. Was very busy but everyone was working hard. Took just over an hour but was well worth the wait! I have to say that David was outstanding!! I feel like he really went above and beyond to make sure I got exactly what I needed! Ill definitely be back and will recommend!
Usually dont have a issue at Discount, but going to this location is so disappointing. I dropped of my car, to get a repair on a tire that I had the warranty to! I told the Guy, I know I will need a new tire. He insisted that it would be just a patch... I also explained I need I need them balanced. 4 hours later no call, so I call them to say yes your car is ready! I get there and the car still has the spare on it and they balanced the other 3 tires? I get in and yes maam your picking up? I was like what did you do to my car? They explained in store to me, oh the tired could be repaired.. I said then why didnt anyone call me to explain this. I then had to drive to go get a tire from another location. So unacceptable! Why do you ask for numbers of customers if your not going to call us and let us know whats going on...truly sad!
There is no better place to buy tires.
Was looking for tires for the work truck... got a good deal... they was knowledgeable, fast and friendy... Thanks...
This place can get busy at times, and they do their best to attend people as quickly as possible. I like Discount Tire because of their Prices and Road Hazard Warranty. Typical wait time on a busy day can be from 30-45 min... but it really depends on what you need done.
I needed new tires for my truck but the ones I needed were discontinued. Justin went above and beyond to get me what I needed. He was very kind and helpful. Discount has my business for life! Great customer service!
I bought tires needing to be ordered. The next day i was told they were in and to bring in my car. They said it would be about 40 mins after i got there. I had 3 grandkids with me and it took much longer than that. They need to be honest with customers regarding time frames.
I will not go anywhere else for tires. They take care of you and always have or match the best price. After you get tires from them they take care of all rotations and warranty issues free of charge. I will not go to anyone else. This location is always busy so make an appointment if you can.
Shout out to TV JOHNNY!!!!! Always the best service one could ask for with this Guy!!!!!
I have been buying tires here for years. Always so easy. Very professional and good service.
Cheaper than any other place and the service is fast (unless they are busy). Joey helped me and is polite and knowledgeable.
Very busy place and there is always a wait but if you book an appointment it is easy to get in and out. If your a walk in once they get your wheels in the work bay it is done pretty quick. Also it is nice that once your a customer you will always get a free rotate and balance. With the Harvey Flood I was worried about the new vehicle I had not being qaulified for a rotate and balance but they took care of me anyway! It will take a lot for me to take my business elsewhere.
Ordered and paid online. Made an appointment online. Was in and out in less than an hour. Great job guys!
Friendly service. Fairly quick... but stated it would take less time than it actually did. Good folks at this location.
So I got 3 different tire quotes from different places, discount tire is by far the cheapest. They called quickly when I put in an online order and next day came during lunch, after eating and walking back they were done! Quick and work looked good, would come back for next set.
The service technician was professional, kind and helpful. I will purchase my tires from now on at this store.
Dropped my truck off there on Wednesday and had an appointment for 8:30. They said they didnt have the tire, but they would get it in the afternoon. They called that afternoon and said they had the tire and they are changing it. I said I would pick it up at noon the next day. Arrived at noon, and my new tire was not on my vehicle. Very disappointed. Dont tell a customer one thing and then not do it.The whole reason I dropped off my vehicle this time is because the last time I came to this location, I waited over 4 hours, when they said it would take 45 minutes, for them only to tell me that they do not have the tire and I had to come back the next day.Do not go to this location. They seem completely disorganized. I gave them a second chance to redeem themselves, and I am very disappointed. I will drive a bit further and go to the location closer to Houston on I-10. Always received good service there.
Got 4 tires from them that started dry rotting with not even 25000 miles on them. The best that they could have done for me was reccomend new tires. Horrible service Ill be taking my business somewhere else.
I was there before it opened and got in immediately with no wait. I was out in 20 minutes and got a good deal on 4 tires. They were very nice and courteous.
Bought some rims and tires on 10/13/20 at Discount Tire on Garth Road and they told me it would arrive on 10/22/20. I told them lets schedule for the 23rd for installation. When I showed up on the 23rd they told me they just shipped the rims that morning....They could have called and told me this thru out the week but didnt....POOR CUSTOMER SERVICE...Never will I take my vehicles there...The Sales Rep showed like he didnt even care...I asked for my refund and left. By By Discount and Hello Firestone....
Guys were professional and got me in and out in great time. Two new tires, complete honesty, A+ professionalism, and great music choices in the shop.
I love this place! Ive bought tires from them for 18 years, from Alabama to Louisiana to Texas. Their prices are either close to being the cheapest, to flat out being the least expensive. They offer insurance on your tires, so when you have a flat that cant be fixed (damage to sidewall), they replace it and all you pay is insurance on the new tire. Less than $25 I believe.
Went to get a tire replaced by them. Going up here for the 3rd time today. They left something inside the tire when they put it on the rim. Will not be back.
Everytime I come they are quick and efficient. Theyve been doing great especially with a pandemic going on! My tech caleb was super fast and got me in and out without a hassle. Give him a raise!
Had a cut on the outside of my tire that couldnt be repaired. Road hazard covered it and I got a new tire for what I wouldve paid to have it repaired. Just had to purchase the new warranty for the replacement! Courteous and fast service even though they were super busy!
The guys here took care of my tire repair quickly and professionally and no charge.
I was headed out of town for work, and my car gave me a tire sensor message for all four tires. Luckily I wasnt far from the location on Garth Road in Baytown. The service technician immediately took my car to check the air pressure even though every bay was full. He was able to take care of me and get me safely back on the road within five minutes. I truly appreciate the great customer service.
Tire store, got tire fixed. Took a couple of hours and it was off the vehicle.
I have purchased at least six set of four tires for several different vehicles over 8 years. The service is always great. And two times I had a un fixable tire and they have been replaced under their replacement warranty which it amazing, most places you have to buy a whole new tire. Great place.
Their service is excellent. They always have nice people and do great work... but unless you arrive as soon as they open, expect to be here for a long time. And even then expect it to take half an hour longer than they say it will.
I have used Discount Tires for about 35 years. Ive never been disappointed always excellent customer service
The Baytown Discount Tire Team is Awesome. Remained in my car while they did a repair on my tire. Witnessed teamwork, great communication and a bonus of good music!! 👍👍👍👍👍
Came in for a patch nearly 2hours later. I understand appointments and people ahead of me but I have staring at my vehicle for the past 20 mins with the wheel already taken off and nobody doing anything to finish the work on the tire. It really shouldnt take this long for a patch been to many discount tires for patch work and once its in and wheel taken off it usually fast but this time I dont know what to say.
Made an appointment to have my tires balanced and rotated, found out I needed 2 new tires, they had me in and out in about 30 minutes. Great service!!
The guy working the counters first told me it would take 2 hours. I was fine with that and left. Came back after 2 hours and the guy said it would be another hour atleast. So an hour and a half later the vehicle was done and the guy working the counter told them to pull my truck near the back instead of pulling it up to the front as they had for everyone else there.
If I could I would not even gave a star..the sales rep told me it would be a 1hr to a 130 min before they could fix my flat tire that they fixed last week. Then a 130 min went by and i had to ask how much longer. He said another hour . My last visit to discount tires
Excellent service and fast. Four tires and wheels all mounted and balanced in under 30 minutes. Thank you
Pre ordered my tires. Store had them on the next day. In and out in 45 minutes once arriving as the store opened. However, my Low Tire Pressure warning keeps coming on and the right front center wheel cap just fell off when I stopped to wash the truck on the way home. Guess me or the wife will be taking it back in the morning. Working the night shift and to dang tired to mess with it today. Hope its not flat when I get up to go to work.
I cant believe it but Discount Tire did not disappoint me this visit! I always dred having to go to Discount Tire due to ridiculous long wait times just for the free R&B. FINALLY my car was in the bay within 15 mins after my appointment time & the R&B was done in 30 mins! My only complaint this visit is the valve stem covers were left too loose and one was actually missing. I notified the sales tech & he took care of it asap. Apt time was 12:00 & I was pulling out of the drive by 12:45!
They are trying to minimize personel exposure inside. Using a system that is confusing using text messages. Which is contradictory to what a person verbally tell you. Definitely need inprovement in this area. Jot too long a wait for balance and rotate today
I was very impressed and totally satified with the service and curtousy of the staff at this location i strongly recommend this discount tire.....
Excellent customer service. I thought it would take them a long time to service my vehicle and I was shocked at how fast they completed the service and how well they kept me informed during the process.
Sam was very nice, but usually when you buy a tire you are shown pictures of what your purchasing. No pictures at all. Also my AC was turned on full blast and old tire was thrown in my trunk even though they knew my Twin Brother was there with his 🚚.? Thanks for the Tire Discount.
I’ve had multiple bad experiences here. I finally stopped going after they took hours to allegedly rotate my tires, but turns out they hadn’t even worked on my car at all AND they stole my air nozzle caps which is a very strange and backhanded thing to do to a customer... I’ll never go to this location againGo to the location on Decker instead!!! So far that one has been really nice
Never go here . It’s always at least a 3 hour wait. The young men working there have no idea what they are doing . I have gone in there twice for tires I purchased new and they had to be replaced because they blew out with my kids in the car . They didn’t want to replace them because they said I didn’t buy them there until I found my receipt and they replaced them and then tried to sell me tires for my truck ... don’t go there it’s a joke
Waiting one hour to fix a tire because a nail, and they don’t even fix it because I have a previous fix from another place , instead of fixed they try to sell me a new one
Fridays, Saturdays and Mondays are crazy busy. Make mid morning or mid-afternoon appointments on their website. Fix flats, sell tires and rims, very good about rotating tires and resetting the low pressure indicators.
Stopped by the store located in Baytown on Garth Rd. I was looking to have my tires and rims assessed on a truck I bought and was willing to buy new ones if I had to but I got to say the service there is very unprofessional. The first time I stopped by this location I had a very similar experience and I thought well maybe its just a rare occurrence but after it happening a second time and even now a third, also after reading multiple reviews who experience the same problem, I see now that its just the way the store handles daily business. I walk in and approach the counter, no one is there the store is surprisingly empty for this time of day I thought, someone comes to the counter and picks up the phone and calls a order in for some tires, while hes on hold he tells me someone will be with me shortly. He finishes his call and makes another call at this point another associate walks us to the counter and assures me that someone will be with me shortly, he walks off into his office. Another associate approaches and assures me that someone will be with me shortly lol at this point Ive been reassured 3 times and been waiting over 30 minutes. It was time to leave. I dont expect much to happen from this post since I see the staff doesnt even reply to comments about man power or not enough sales staff, Ive seen some posts where people even offer ideas that may help with traffic like a self guided computer kiosk of some sort but still no reply from staff or manager. What I do hope people take from this post is that I went to NTB a little further down the road and they were terrific, I ended up buying new rims and tires and I couldnt be more happier.Kind regards- a unvalued former customer.
Made an appointment on their website the day before for the next morning. I only had a few hours in the morning to get a simple wheel balance done. Showed up early to check in and was told to wait an additional 45 minutes. Waited the time and they still hadnt touched my car. Complained and was given the run around. Why have an appointment option when everything you do is first come first serve? It makes no sense to offer appointments if you do not intend to honor them. Luckily, as I was waiting in the lobby and calling around to other tire dealerahips in the area I found someone that could accomodate my short time schedule and had me on the road quicker than I had already waited for these guys to even not move my car. The thing that really got me hot under the collar is the fact that the sales people and a manager wanted to argue with me as to what an appointment was. What? Really? They both kept saying an obvious canned speach (yes, I have done sales before) that an appointment gets you priority. Well...four of us had 8:15 am appts.(according to them) and 7 people went ahead of me. Sorry, Discount..you lost my business.....teach your people not to argue with customers.
Great place, great people. Theyre always busy, but wait times are never too long and the jobs done quick and right.
I cant say enough great things about Discount Tire and their warranty. I wont buy tires anywhere else. Once again, they saved us. While traveling back from Louisiana we went through all that construction on I 10 in Baytown and had a blow out in our travel trailer. Luckily there was a Discount Tire 7 miles down the road. 30 minutes later and $14 later, we are back on the road with a new tire.
They got me in and out as they stated they would
Not happy with my experience. I checked in at 10:04 and my car was compete at 11:48. They told me there were 11 cars in front of me. After the 4th customer that came in after me was gone I asked if the time on my recept means anything. They said there were 6 people with scheduled appointments ahead of me. Doesnt discount tire think that is important to share with a customer ? Then the guy showed me the date on the tire. I asked to put the new tires on the front. It said something on my receipt about the new tires going on the back. I asked and again the young man assured me they were going on the front. Guess where my new tires are located? Yes the back. Thanks for showing me how to read the date as 6/16 tires are on the back. So now I need to go back? Uh no! I dont need to wait another hour and 45 minutes for them to do the right thing. So disappointed.
They didnt clean around the rim before they put the tire on, so it is leaking there. Also, they replaced the valve stem and it is leaking since there is a big chunk ripped off of it.Update: I went back and they remounted the tire and made it right. Its just frustrating that I had to do that.
Store is always busy, but if you know what you are looking for and purchase them online with an appointment. You are in and out in no time at all!
Great people to work with on tire needs in Houston, Baytown area. I was extremely satisfied with the service and friendly folks.....
Came here when my TPMS light came on while on a long roadtrip. Andrew helped me out and was amazing! I was very out of sorts and started tearing up when I told him that I was on a roadtrip, but he helped me out and got me situated. It was a long wait but there were a lot of people. Once they got my car into the bay, it was a fast process!! Thank you SO much, Andrew!!! Great service - both for my car and for the customer!
I bought a set of 4 Michelin Defender tires in May, 2015. Kept up with the recommended roation every 6k-8k. On March 2017, my tires were down to 4/32 on all 4 tires. I drove 15,561 miles on them, the warranty on those tires were 90,000 miles. I used 17% of the warranty lifetime miles.The store offered 37% off a new set of 4 tires because the tires was worn unevenly despite the rotation was on schedule. Considering I should be able to drive an additional ~75,000 miles on these tires, I was unhappy. Had to call Michelin personally to get more credit.
Fast and convenient. I actually ordered the wrong size tires and they worked with me to correct it and I was able to drive away with new tires.
This place only has 4 terminal and 2 credit card machines. And 3 representatives. For the Volume of business that walks through this door all day its sad. I walked in the line was to the door it wasnt even 8 am. This information is only good if they make changes .
This is one of the best companies to buy tires from. However this location has gone down hill lately. Sure hope they can get some better staff in soon or build another one in Mont Belvieu.
Bought tires from this store. never again will i even think about going there. even if they were the only place open and i absolutely need a tire just too make it through one day!! the picture i uploaded was a 30,000 MILEAGE WARRANTY TIRE i received 3,000 miles on it before discount tire sent me out the door with a tire soon too blow out. SLICK 0/32 they wanted too charge me $78 i originally bought the tire for $100 i have signs of belt separation! Did not receive any offer of warranty from that. interior wall of tire showing very poor quality shown in second picture rip in sidewall from being put on the rim, when opened you can see belt shown in third picture keep in mind this tire has never been of of the rim
This place is great! The employees there are all so friendly and courteous. I wont go anywhere else!! Thanks discount tires.
Prompt as usual, very courteous, and if there’s an issue they patiently advise on the best resolution. I trust these guys!
Generally a great place to get tires. But I hate that they give priority to the phones over the guys standing right in front of them. I am HERE, take care of me. The other guy is on the phone. But i guess it is better business because I am already there.
These guys are great honestly quick service had better prices than all the nearby tire shops and super respectful and they took me in 15 min till closing definitely using them again
We were on our way home from Crystal beach to North Dallas when we noticed our tire light come on. We made a quick stop at this discount tire and they were extremely helpful and efficient!
Great until lately.They put my lug bolts on too tight. Stranded and had to call a wrecker. Called discount tire and they would not help me. Not good
I have bought tires here for both car & truck. Its a lot easier to go on website and ordering tires vs just going to the store. Education yourself on tires you will have a better experience.
Discount Tire is the only place my wife and I will buy tires, they have the best prices and their employees are the best. We always get the road hazard warranty and they DO stand by it no hassle.
We dropped a tire off to be fixed. They said 30 to 45 minutes. We came back an hour later and they havent even started on it! They said it will be at least an hour, theres 4 people ahead of us! RIDICULOUSWe are going somewhere else!
This place is awesome. Super nice guys working here. They did everything that was asked of them. They explained everything to me in clear detail...Recommend this place for your tire needs...
Got tires put on my 2018 silverado asked for then not to use beat on weights on wheels instead use sticky weights. They still beat on weights chewing up rims but they made it right replacing my wheels with new aftermarket wheels please be aware..
All the young guys were in there hustling. Very admirable to watch. Customer service was great.
Bought 4 new tires they broke two of my sensors, left with my low tire light on was told it would go off in 5 miles, 3 days went by it was still on, went to have the problem addressed again and suddenly the two sensors they didnt change somehow dont work anymore. Funny I had no lights on when I came in 🤷
I showed up late on a Saturday and I was still helped and my tire was fixed!! GREAT CUSTOMER SERVICE!!
Great customer service and fast.
Less than an hour for a tire rotation. They take good care of my car.
Good service, pretty fast considering the number of customers they had this morning. Got 2 tires in and out in less than an hour.
Very helpful. Rotated my tires & fixed any issue with one of em. No charge at all. Comfy seats while I waited.
I only see complaints from people who havent scheduled an appointment, or got their tire repaired at a different store. These guys are well trained and managed.
The Manger of discount tires is your good person he help me and the wife think you
Busy place but well stated and too about an hour to get a leaking tire fixed. The repair was free. Got wifes tires changed and was happy with quality of tires
Had a nail in my tire and it was taken care of without a problem. Love these guys!
Had a appointment and still waited 1 1/2 hours to get my vehicle in the bay. Why?
Long wait time for 4 new tires..2hrs to get in bay..great attitude and friendly guys. Appreciate the Covid awareness and distancing.
Great service! All staff had very good attitudes and were very friendly. Repair was very quick even though there was a full waiting area. Highly recommend this location.
Always quick appointments and great customer service. I love that every time I get a flat they fix it for free!
Always great and reliable service
Went to have tires rebalanced after tires were rotated because was not done properly after rebalanc left and had to turn around because still was not done right after manager got involved ok now
In and out! Always professional and fast. Need a coffee machine for the mornings though
The guys here are very helpful! Quick, efficient service. Reasonable prices. Great customer service and follow up services.
11 minutes in and out. I scheduled an appointment online and they opened up, called my name got my keys and bam! Done. Couldnt believe it. Appt was for 8 was driving out at 811. Amazing!!!
Always quick and professional. Service was quick and professional.
They were reasonable on tire prices and the service was ok, only because they had a problem starting my vehicle after changing the tires.
Working at a place like this was difficult at times but no matter how difficult or tough fit got the boss Chad and store managers always took care of you. My name is Hunter Cooksy a former proud Discount employee for location 72 signing off thx for all the memories boys.
Worker moved my car without washing the dirt from his hands and didnt rotate my tires like I wanted them to be done. Shop is in too big of a hurry.
I just waited over an hour for them to start taking other people in before me. Now Im at bucees putting air so I can get home. Never coming here again.
Im a wrecker driver out of Beaumont... These guys at the Garth Ave discount tire in Baytown were awesome.. helped my customers right at closing.. thanks again for the great service..
Chad was extremely helpful resolved my issue quickly .. I will be back because of him thanks for the help
Despite the volume of customers the wait time was swift. We had made an 11:00 am appointment.
Service was pretty fast but the tire pressure was all diffrent 59 pounds in one front tire 65 pounds in the other front tire 75 pounds in rear tires so my dash said to air tires up I mean come really!
Love that I can get my tire pressure checked, air them up and get a patch/plug for free. All the guys are nice and the wait isnt long.
Horrible made me wait an hour an a half then said they were to busy and did refund. Horrible service
Great service and fast got me in at the right time of my appointment!
Had flat. Hour and a half wait. Found nail in tire and fixed it. Great service. Kept us informed as to status.
Discount tires always does an excellent job and all the workers/technicians are professional! Thank you!!
Waits was kind long but they were busyService was excellent
Great and super quick service, they even took my car in before they actually opened so I could get to work on time! Great customer service!
ALWAYS great service at Discount Tires of Texas. Great prices. I hate going any place else.
Get all my tires there. Sheldon Road location is the best customer service. I live in Baytown but always go to this Channelview store because of their service.
Fast service, always buy my tires here. Great prices
They got me in quick and patched my tire for free. Will definitely use them when its time to buy new tires. :)
Aside from the fact that I was never called about my tire that was at the shop since 4 days ago... The guy working on my car messed up my wheel lock lug and the key for it and try to make it seem like I had the wrong key for the lock. Mind you a key and lock Ive had from since 2008! I will pay them a visit Monday 2/15/16 because they need to get off the three others.
This place was absolutely exceptional! Their service was kind, their work was efficient and quick! Best tire place I have ever visited!
Just needed tires rotated Good work. Nice employees, will go again.
Arrived at 5:58 pm and was served promptly. Fast courteous service. They were very polite and i recommemd this store on garth road to everybody.
I sat at this store for 3-4 hours on Saturday getting one tire patched, only to wake up Monday morning for the SAME tire totally flat again. According to them, it must have happened on they way home. What a coincidence, it’s the same tire. I hate wasting my time.
Their service is always good but the wait time is just horrible.
A little frustrating to make an appointment and still wait 30 minutes before they get to your car. But the tire rotation was free.
Colton was amazing! I made an appointment and was in and put in less than two hours.
Excellent customer service, quiet and calm inside. They were able to assist me quickly, and are non judgmental.
I go here for all my tire issues. Just put four new tires for a damn good price on my car , prices and service is hard to beat .
This place is horrible. Came here for 1 tire and Im still waiting..!! Waited well over an hour while people who came in behind me left before me with 4 new tires! I will NEVER be a returning customer!
Salesman tried too sell me used tires for very close to same price as new and really thought this was a great deal
They took 4 hours to fix a tire and to top it off they couldnt find my keys.
Great store, staff was friendly, and since i set an appointment i was out in an hour.
I went in for a nail in my tire and the guys were wonderful. Great job guys for your awesome customer service!!
Very polite staff and very caring about my needs.
The assistant manager Kalil had me pay and wait a whole hour just to tell me that they could not install my tire on my vehicle. Ive had the same type of tires installed on the same vehicle and at the same location. Horrible customer service.
Good place to buy Tires if youre not in a hurry. Slow but good.
This place is great too get your tires changed these people are nice and helpful too will recommend!
Always terrible coming here. Even if you make an appointment, and they tell you 35 to 40 minutes, it always takes 2 hrs. Never fails.
Not happy with them charging $16 a tire for instalation when I brought the tires to them. They only had to mount new ones on the rims. Where we are from there is no charge for that.
Went only to put air in my tire i was told to wait so someone else can assist me. I waited a hour and never got air i had to go elsewhere for help.
D r r
Recommend having an appointment. They are always busy. Great with customer and they make things right if there was a problem.
Wait was kinda longOther than that I drove away happy with my service
Waaaaaay to long for just a freaking flat tire!! 3plus hours COME ON!!!!!..., STILL HERE BY THE WAY.... Like a dumbass Ill keep coming back cause of the warranty.... ITS JUST A FLAT TIRE YOUR NOT HAVING TO CUT AND GROOVE A NEW TIRE!!!!
This was the most streamlined and friendliest tire shops i have been too and i wear out a lot of tires. I will be a return customer thanks discount!!
3 hours to get 1 tire repaired under warranty. Couldnt have expected worse.
I recommend scheduling an appointment. Whe. You schedule, youre out in about a half hour to an hour. If you just walk in, you can be there pretty much all day.
After waiting 20 minutes to have my tires checked. The guy said we are very busy you can bring it back tomorrow....
Total reviews rating 4.3
199 Reviews for Discount Tire 2023:
Review №1
2022-05-27Came in after a complete blow out having to leave my trailer and wife at a gas station in the middle of no where. Discount worked with me to replace all 4 tires to get them up to date. Service was fast considering how packed it was. Thank you!
Review №2
2022-07-23Tried to rip my wife off. Said that she needed new tires because they are three years old. She hadnt been driving and the tires only had 400 something miles on them. Plenty of tread yet he measured down to threadbare. My dial caliber, at the smallest point, on the most warn of tires, showed .138 depth.I drove to the next nearest Discount Tire, handed the attendant the key, told him that I wanted rotation and balance, he went to the car, checked the tires, pulled it in the bay and did the job. No worries and not a word of concern about the tires.Discount Tire on Garth Road will take advantage of the unknowing... women. Be careful!
Review №3
2022-06-11Made an appointment. Showed up a bit early. They took me right in to get my tires balanced and rotated.Making an appointment really helps.I was in and out within an hour.
Review №4
2022-04-19Came in with a flat tire and was in and out in under 30 minutes. Victor and bre are the employees I spoke with and both were very courteous and professional. Was definitely a great experience.
Review №5
2022-07-16The Garth Road location in Baytown took care of my immediate need to buy 2 new tires. So grateful. I had to go from Michelins to Yokohomas. Love the Yokohomas. I can drive my 2015 Equinox down a very bumpy road with only 2 new Yokohoma tires and it glides dwn the road but my 2018 Chevy Colorado truck doesnt glide with the Wranglers on it. Love Yokohomas!!! Thank u Discount Tires!
Review №6
2022-06-14They were really quick, we told them we would leave and come back and all we did was go and get a sno cone and they were already letting us know they finished.
Review №7
2022-06-29Every time I go there everybodys polite and they take care of ya and to have that volume of customers and how they handle themselves in a professional way is pretty amazing.That would stress me out great job fellas!!!👍
Review №8
2022-01-25Never had an issue until I came across a lazy worker. I sat in the air pump line and watched him, not put anybody’s cap back on their tires. I just figured maybe they didn’t have one to begin with, my truck is brand new so I knew for a fact all of them are on. As soon as he was done airing my one tire, he then told me to pull off….. absolutely LAZY! Not replacing the caps because it’s a few cars in the line or was he just ready to go home???
Review №9
2022-02-22Had a cut on my tire. Warranty covered it. They said about 45 min. to change and rotate, We were out in 9 min! Great service!
Review №10
2022-07-18In an out tire inspection and a tire repair in under 30 minutes. These guys are awesome!