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Phone: +1 866-434-2226
Site: https://www.dollar.com/loc/ll/us...
Opening hours
  • Monday:8AM–11PM
  • Tuesday:8AM–11PM
  • Wednesday:8AM–11PM
  • Thursday:8AM–11PM
  • Friday:8AM–11PM
  • Saturday:8AM–11PM
  • Sunday:8AM–11PM
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Total reviews rating 3.1

199 Reviews for Dollar Car Rental 2023:

Review №1

2022-03-08

We reserved a small vehicle 3 months in advance then when we show up, they dont have a vehicle for us. Their only solution was to make us upgrade for $15 more a day. Dollar rental is a scam!Follow up, we called customer service and the person on the line said she could check another location but that she wouldnt be able to honor the rate we booked at. I said I wanted to cancel the reservation and suddenly a car appeared for us. #scamlikely

Review №2

2022-07-24

Rented a car from them. Asked for no insurance to be added and they added it without my knowledge. Dropped the car off full which they acknowledged when I dropped off the vehicle and said they would email my receipt to which they then lied and stated I dropped it off at 3/4 of a tank and charged me $40 for gas. Would not recommend.

Review №3

2022-03-20

Ended up breaking down. They were real quick to pick up their broke vehicle and left us and our things at a gas station for hours. Got our own lift to a location they sent us to an hour away to wait again for a replacement that didn’t even fit all our family. Worse experience ever!!

Review №4

2022-02-13

I was on military orders and had originally reserved a compact car. The agent kept insisting that I upgrade. I informed her that I would not be reimbursed for any additional charges. She insisted that there would be no additional charges because there was a current promotion for military and government employees. I eventually agreed at her persistence. Ill admit I should have looked at the contract that included an additional charge, buti was in a hurry and trusted that everything was in order. When I turned the car in, I noticed the additional charges. When I brought it to the attention of the agent at the counter, she questioned my integrity stating that the agent who helped me had been with the company for 15 years and would never make a mistake. I assured her that I was very clear with the initial agent that additional charges would not be reimbursed and was promised that the upgrade was free. She raised her voice and said that she had a hard time believing that. I asked if there was someone else who I could speak to. She told me to go wait at the end of the counter and her manager would assist me. Eventually the manager came to speak with me and took my information and said that only a director can overide the charges. She assured me that I would recieved a return call, but 3 days later I have heard nothing. At this point I would not recommend this specific Dollar Car Rental.

Review №5

2022-04-09

Dollar has no customer service, had one car. Went to visit a family member at the hospital, a/c wasn’t working and the engine light came on. Returned to to dollar, employees wasn’t very helpful. And they won’t do Anything for my inconvenience

Review №6

2022-02-01

Booked a 3 day rental through priceline, my trip got extended a day i called dollar to extend they charged me double the priceline rate. Priceline still had that price for the extra day but i would have to return the rental and pick up another one booked through pricline. Terrible company.

Review №7

2022-08-19

Never rent from them I don’t know if it the price or the rental, that won’t let me come back ever again!

Review №8

2018-01-17

Liars and thieves. Do not rent from this company, especially this branch.I visited San Antonio last weekend and had a rental lined up through Dollar. When asked if I wanted insurance, I said no thank you, I have my own insurance. The lady at the counter then tap-tap-tapped on the computer, said sign here, and I signed on the pad, confident that it was clear I wanted no extra services.When I returned the car two days later, I was handed a receipt for $100+ more than I was expecting. On the receipt (attached here) were charges for LDW and PREM RD SVC - insurance, which I expressly declined, and premium roadside service, which never came up at all in the conversation. The sales clerk had added these services without my knowledge and had me sign without reviewing or initialing next to services I was accepting or declining.As can be guessed, when I called to ask to have the charges removed, the answer was you signed a legal document - this is binding. But the fact remains that the woman behind the counter swindled me into accepting charges that 1) I had expressly declined and 2) had never been brought up in the conversation. And the customer service rep on the phone was extremely rude and condescending, although he did admit that it is Dollar company policy to not remove charges from a contract that a customer does not expressly decline (the roadside service fee, again, was never even mentioned - if it had been, I would have declined).Bottom line: do yourself a favor and never rent from Dollar, especially in San Antonio. They WILL cheat you out of your money. Its their company policy.

Review №9

2022-04-19

Customer service phone number is not helpful and the only contact you can have with any rental office is by going there in person other than that staff was helpful

Review №10

2022-04-22

Good customer service. Kristan at the San Antonio, Tx airport did excellent service. Thank you!

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