Dominos Pizza in Alvin
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Alvin, Brazoria County, Texas, US
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Site: https://www.dominos.com/en/
- Monday:10AM–12AM
- Tuesday:10AM–12AM
- Wednesday:10AM–12AM
- Thursday:10AM–12AM
- Friday:10AM–1AM
- Saturday:10AM–1AM
- Sunday:10AM–12AM
Dominos Pizza in other cities:
Ordered pizza for delivery at 5pm on Friday, called them back at 6 to ask where my dinner was. They made excuses and said I was next out. My delivery came at 6:35 and it was cold. I’m not happy and will be considering their competitors for my next pizza craving. I worked at a pizza place when I was younger. I know what it takes to be the best. Domino’s you don’t get there with excuses and lies.
I love our Dominoes but I am really disappointed about our order last night. I dont mind waiting but why in the world are yall making the orders for them just to sit?! On the pizza tracker, it showed our pizza was ready for over 30 minutes and still wasnt out for delivery. My husband finally went and picked it up. Of course it wasnt fresh or hot. We spent over $60!
This location has poor customer service and service timing. I’ve had several issues with this location including missing marinara sauce from bread bites (standard to get with every order), undercooked pizza and longer than usual delivery times. I’ve started reducing my tip for many reasons and it seems the less I tip the crappier the service gets, I kind saw that coming but, you would think with all the bad reviews and poor service they provide they would notice something is wrong with their service, but as soon as you walk in the store you will understand why. It looks like it’s ran by nothing but unsupervised teenagers.
Horrible!! 3rd time ruining our pizzas! Burnt black, not the pizzas we ordered. Manager said our ovens tend to do that - no real apology, either. They would only remake 1 of 2, so we had to let it get cold while waiting for the remake. No offer to refund, give coupons, drinks, or anything. Worst tasting pizza yet! This was their last chance from us & they failed epically again! BOO!
How is a pizza place perpetually out of pizza sauce? My wife used to order and request extra sauce on our pizza orders but it would always be so dry and burnt that I became certain that this angered the employees or something and they would purposely make the pizza this way. I asked her to no longer request this and hopefully we would get a somewhat palatable pizza.... This was unfortunately not the case as we have had several more attempts with subpar results and an unhappy family.
I keep lowering this review with repeat service failure. Pizzas are never fully cut and always rip in half near the center. Pizzas are never cut or topped on a center line, if the toppings are even correct. No labels on the box. Wrong item in the box. New building, but no new standards.
If I could give it negative stars it would be -5. I placed an order online for delivery at around 10pm (my girlfriend works overnight from home so dont judge) & at 10:27pm it said they were doing a quality check. Cool it should be here soon. It is now 11:30pm & I had canceled my order because no call to inform me they are lost or anything. Will never order from this place again!!
This place is hot garbage. Their pepperoni always taste sour and their dough is always super tough compared to other Dominos in the area. They constantly mess up my orders and even if you order the same thing regularly its never made the same way twice. Definitely wont return.
When my last delivery order took an hour the manager reached out to me to tell me it’s because they’re low staffed and to come inside next time. So tonight I did. And my order is still wrong. This has to be the worst Dominos I’ve ever been to. I’ve learned my lesson and will just drive into Friendswood next time.
ALVIN, TX arrived on time and hot. I did NOT place an order for a 2 liter Coca Cola with the order,... that I never ordered! I asked the Delivery Driver if I was charged for the soda and after looking at the receipt, he stated that I was charged for the soda. Now, I have to go look up the receipt, to determine if I was charged for the soda! According to my receipt, there is NO CHARGE for a 2 liter soda. I wonder, whose receipt is correct!??I suppose, now Ill need to call the local store, to try and clarify and get a refund IF I was charged. I did ask the delivery driver, to return the untouched and unopened Coca Cola Soda back with him!
Always late, like crazy late. You can order hours in advance, the so called tracker shows it in the quality check stage for 35-45 minutes and when you get it an hour later....if youre lucky, its very cold. If you call the store you will get a very clueless employee that reads from a prescripted excuse list. Ridiculous. Ive ordered my last order from here.
Not very nice employee. Management like to throw peoples order away. Never get my order rite. I have been charged 2 never got my pizza. When I asked for corporate number I was told 1-800 Dominos and management walked away.NO I will not let anyone in my family order from here.
My first experience they got my pizza completely wrong. It was missing over 5 toppings. Went in for my replacement today and though it had all of the toppings there was way to much sauce on it and the pizza was not cut all the way through, that was a fun experience... Also slow as molasses on a cold day... I think it’s something with Alvin because majority of the fast food places here just outright suck be it the customer service, food itself, or both.
Ive been trying to get my wife to get dominos ,she said she has never liked it.Well tonight she ordered large mushroom and pepperoni ,and cinnamon twist.She didnt like it,I tried it,wasnt horrible ,just very few toppings and the dough was chewy ,rubbery.The cinomon twist I threw away,they were so hard it was crazy.
Ordered pizza and waited 45 minutes… called and told pizza delivered to wrong address.. requested another pizza which according to the dominos manager was also delivered to the wrong address.. offered to get a third pizza or cancel order.. we cancelled… manager had attitude and made no concessions on what was their foul up.., good by Dominos hello other pizza providers in my community…
I was EXTREMELY disappointed with my experience.My family typically orders from Papa Johns but decided to order from Dominos because they offer salads. I finished half of my salad before noticing that there was a VERY LONG black curly hair in my salad. That hair did not come from my home- none of us have black hair and the salads come vacuum sealed.The bread bowl I ordered was disgusting and had barely any alfredo in the pasta. The pizza we ordered was alright, but not good enough to compensate for the other two gross items.The food took over 2 hours to arrive (I understand, service may be slower while the world is getting back to normal after quarantine) which was frustrating because it said 40 mins. I recommend being truthful about your wait times so that your customers can be prepared and keep their families from getting hangry.From now on, well be sure to stick with our favorite Papa Johns.
This store has gone down. The last several times I have ordered it takes for ever for someone to answer the phone. The last time I ordered delivery they got lost and never called my phone to find my house. I waited over 2 hours. I saw the pizza person and I went to the end of my driveway to try to flag him down. He flew through the stop sign. I called the store and the phone rang over 20mim, by the time someone answered it was the delivery guy trying to find my house. His only response was well I couldnt find your house. I asked for a refund. He told me he had to get his manager. The manager that answered the phone didnt seem to have time and acted like it wasnt a big deal that he had to cancel a $40 order. Then proceeded to tell me well your money will be back on your card in about 1 week. I wont make the mistake of ordering again.
I dont know what happened but lately the quality of the food has gone down for my last 3 orders.Its sad to me that I cant enjoy this anymore.My hand tossed pizza is more like a thin crust with a crust on it so thin it doesnt even hold the toppings.It was good while it lasted. Good Bye
I just have to start of by saying that Nicole is awesome! She is a driver and her customer service skills are off the chart. Give the woman a raise.On to the store, the staff is very friendly and I like most of them.However, the pizza is always hit or miss. No inbetween. The level of quality depends on who is working that day. One day the pizza is a blessing from above and the next it’s dry as cardboard. Disappointing.
Workers are always clean and polite. Food is always good. If mistake on order this store makes it right, no questions asked. I highly recommend this store in Alvin, Texas. Just read the other reviews and all I can say is I have ordered from this store for over 4 years and yes some mistakes were made but they always were polite and ready to make it up in an acceptable manner.Each person has their own expectations and experiences. I have never had any problems with the workers or owner.my 2 cents worth
Im very distraught with Dominos, I used to order from them all the time but after today I think I will try another type of pizza delivery service. When I ordered my pizza the meter begin ticking and the actual time was way faster then the color meter on the Internet that said the pizza delivery guy was on the way. After over an hour I called the Alvin Texas 1401 Gordon St. number and they said the pizza guy was very busy and he might be backed up. I told them to cancel my order and Im going to look for my refund on my money because the Internet delivery status is totally not effective and the delivery time is definitely not the way it used to be. It says 34-44 minutes no way A representative named Archie told me he will process my cancellation but Dominos has totally fallen off my mountaintop!!
I just waited 20 minutes first at the drive through and then at the front door following the directions of my app. My pizza was done the whole time and no one acknowledged I was there. I checked in on the app and replied text saying Im here. I made eye contact with a worker even, nothing. The app has almost become useless.
Tonight is the third time since the new location opened that I have ordered. I dont know if its because of new staff or because Of the driver forgetting them but all my items ordered dont seem to make it to me. On top of that my Brooklyn style crust was not correct and my cookie brownie was under cooked
The pizzas were ready on time, and the order was almost accurate. I ordered triple bacon on one, and it looked more like not-quite-double. Also, the hand-tossed crust was not quite done--a little soggy in the middle. This isnt normal for this location--we buy there all the time. Dont know what went wrong.
Worst service hung up on me twice and once on my wife after being on hold for 30 minutes then 20 minutes just to be hung up on I went up their to get manager name an apparently they cant give out names lol but 2 crew members can have folded bandanas in back pocket like real gang members
Ordered pizza from the store here in Alvin, tx. driver showed up and forgot the icing for the brownies. called store and told them my wife and i didnt want brownies because of no icing. they said driver would need to give back 10 dollars. driver gave my wife a 5 then reached in other pocket and i took a second 5. 3 hours later a store employee called my wife threatening to call the police because she took a 20 instead of a 5..she checked and it was certainly 2 5s.. i can not believe a company would call and say they are calling police over a 7 dollar discrepancy , considering part of the money was a tip. i even went to store and manager stated the only reason police were not called is because driver didnt want to wait for police..this is just unacceptable. i have contacted corporate and im still waiting for a response. never doing business here again.
This is he second time we’ve ordered and the pizza was just bad once it was soaked in sauce when I requested light sauce today it was just burnt I get thin crust because I like it a little crispy but this time it was black. Think it’s time to start checking the orders before you send them out!!
We started getting pizza here because my daughter gets award coupons from her school. Now I honestly wont get pizza anywhere else. The pizza is always hot, I normally order 3-4 times a month and have NEVER had a mistake. The employees are friendly and the location is clean.
The past two times I’ve ordered has been the exact same thing. Two large pizzas with “normal” toppings, and then a small with veggies and no cheese. Both times now, the Small has had cheese and the girl on the phone argues with me about my order, and then eventually sees what I’m talking about. I’m not asking for much, I’m literally just choosing a very clear option that says “cheese? Regular? None? Extra?” I don’t understand why it’s so hard to NOT put it on there when you already have to check to s e what kind and the amount? Both times they’ve sent out a replacement, but having to wait an extra 40 minutes after the other pizzas have been delivered the one I can actually eat is pretty annoying.
Only reason Im giving this place 4 stars is because I had to go into the store front to order. App and online ordering wouldnt work for me. Anyway, pizza was made as ordered and ready when they said it would be. My only beef with the store front is the seating/waiting area. Hard park benches. Not the most comfortable thing to sit on while waiting for food.
I have ordered from here before and they were always a little slow, but the food was good. Today was not cool. The dude on the phone, Zach?, was very rude. He has inturupted me several times on the phone and then expected me to give him step by step directions to my house, instead of just Googleing the address... Not the guy you want representing you dominoes...
I made my order on line got 50% off of my phillycheese steak and also ordered chicken alfredo. The pizza tracker made the whole experience so easy. Not too long later the delivery man bought a smile and my hot fresh delicious food right to my door. Dominos gets a big A plus from me!!! 😃
They never took my order. My guess is they were too lazy to get to the phone and take a order. They closed before they took my order and I was on hold for 47 minutes and 29 seconds exactly. So the employers that worked on march 13th should be fired and unemployed bc they are lazy. I used to be very pleased with dominos but now Im not eating from there anymore.
Not impressed went and ordered a pizza Monday night got home and the pizza tasted dry next day I called to tell the manger what happen and he told me hed give me credit for it so I called today and got a diffent person and they never gave me the credit I will never come back to this Dominos. Too bad they dont have zero stars. So I guess Im gonna delete my Dominos app and go back to PIZZA HUT.
This store had no record of my online order...the one that, online, said it was ready for pickup. .asked me if I wanted to wait while they made it. A good manager would have at least tried to keep my business and give me something for screwing the order up and wasting my time....guess that is not how things work anymore. BYE BYE DOMINOES
Moved to alvin in early december and have ordered a lot of pizza since then (already almost on our 2nd free one lol) but last time we ordered my spinach and mushroom with the alfredo sauce looked like it had water spilled on it. it was soggy in weird spots. but still only 1 in 10 bad
They charge you and accept the order, and when after 1 hour of waiting you call them and ask what happened, they answer sorry we do not deliver to your address! When you ask how come you delivered to my address last time they say sorry our system probably is not working correctly today!!
I just moved here to Alvin first time ordering I opted to order online I clicked on a 2 topping special for 5.99 per pizza it never added it in so apt check out i decided to pay on arrival I called and was told it could be taken care of there which left me a total of 15.95 anyway i get the pizzas there dry and taste like they had been reheated there was barely any sauce and it had a burnt taste it also looked as if the boxes were open upon arrival but I just assumed the boxes were folded wrong then after looking and trying the pizza was very displeased so i decoded to call after being on hold for 10mins someone picked up and hung up then I called back and while I writing this Ive been on hold the whole time I am so unhappy with them I have never had dominos taste so nasty and yo top it off I gave the delivery guy 21.00 and the total was 15.95 from a 23 and some change total from 1st mistake then he was just gonna keep my change without even asking he apologized but how many people does he do that to i feel so used and disrespected and im still on hold and thos one has been almost 15mins i understand they close at 12 but i was calling to see if they would fix this problem but thats not going to happen 20 mins of waisted tome calling dont think i will order dominos again and hopefully a lot of people will think twice or check there food when it arrives before u pay and they leave i wish i could post a picture u know iys nasty when a kid says this pizza taste funny especially if they have eaten it before and they dont want it
I was on the phone with them since 11:37 until 12:01 was on hold the whole time. They kept saying they would be with me momentarily and they never answered. I hung up after I saw on there website that they closed at 12am. So these lazy ignorant ***holes didnt aswer bc they were too lazy to take my order and deliver it so they waited til they were closed.
Total reviews rating 3.6
199 Reviews for Dominos Pizza 2023:
Review №1
2022-03-18The Village Early Learning Center would like to thank you for a wonderful field trip experience that they have talked about all week. You all did an amazing job and includes our special needs students.
Review №2
2022-04-04It was a real hassle getting through to place my order, it took calling back 5 separate times to finally get through to a human being, and even then I had to repeat myself several times. I ordered an extra large pizza with the works for my crew, received only medium, and it was under cooked, it arrived fairly quick, although we were working across the the street. Very disappointed, first time ordering from this dominos, in fact this was my second attempt to order a pizza from this store, I walked over, however they only had pick up and delivery, so I ended up going to Papa Johns.so I give yall a D- for effort. Would not recommend the Alvin Dominos, really disappointing, definitely not worth 28 bucks
Review №3
2022-04-20The staff was very polite. We always use the app to order our pizza and it is always hot and ready to go when we get there. Good job Dominos crew!!! 👏
Review №4
2022-03-10Ordered 4 pizzas; two with the same toppings. Received 4 pizzas, but one had the wrong toppings.Called. Becky insisted that particular pizza was right, because that was the only one she checked. I was literally looking at the pizza, and it was in fact wrong lol.I told her that I had ordered two with the same toppings, and they look completely different so one of them must be inaccurate; she decided it made sense to remake the pizza I didnt have an issue with, and she refused to look at the one that was wrong.Apparently its impossible for her to make a mistake checking a pizza... ended up having three cold pizzas, one of which had the wrong toppings, and waiting for them to remake the one we didnt have an issue with...
Review №5
2022-06-30Fast service employees are all nice polite and professional just wish I could get delivery down 1462 by self made towing
Review №6
2021-12-07Order 1259 Usually this one is pretty good bit tonight! Worst customer service ever!!. Almost over an hour waiting for our pizza. Called up there and was just transferred to different people. It was sitting in quality check for 37 minutes so we asked if its been done this whole time will it be cold and they said your food should be fine dont worry about it. They claimed they were waiting on a driver and didnt know when they would have one . So we had to go up there and get it ourselves. NEVER ordering here again.
Review №7
2022-02-06Ive used them a few times now and this is the slowest location ever ,I have yet to have a good experience at this location where my pizza has been delivered in under 2 hours... I rather choose a further location just to get pizza delivered in a decent time period
Review №8
2021-12-16If I could give this a zero star I would. Horrible customer service. We ordered over the phone 12/9/21 we called back an hour and a half later and they said they thought it was a fake order ( I am regular customer) so they canceled my order and never came.. It was 9pm and to late to have to order when my kids have school the next day, they credited us 2 free pizzas. We ordered today and they sent the wrong order and only sent us one pizza and pasta. I called while the driver was in front of me so my food was getting cold I was on hold 10 min and they said I had to pay.. A few minutes later another order came and they said I had to pay again. I called to speak to the manager and let them know I was calling corporate they kept hanging up on me. I dont know whos running this dominos but by the looks of the reviews I am not the only one having problems. The guys there were so unprofessional!!
Review №9
2022-05-31The delivery guy was a older gentleman with scabs on. His arms when he arrived there was blood dripping I’m not sure if it was scabs or what I thew that pizza in the trash. He bleeding all over the pizza box.
Review №10
2022-01-08Ordered 4 pizzas and they were terrible! All of them, 2 pepperoni and 2 supreme. All 4 had barely any sauce at all, next to no cheese. The “supremes” were more sausage then anything with maybe 5 pieces of onion over both combined. They were disgusting and from now on it’s Papa Johns or Little Caesars.