Wheelchair-accessible entrance
Yes
Extra Space Storage in Fort Worth
Categories
Location on the map
Fort Worth, Tarrant County, Texas, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 817-246-8282
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
Shiloh and Jason were very helpful in renting storage space. Nice clean facility for a good price! First floor climate controlled space.
The renting process was easy and the people were very helpful and nice. I did all the process in the office located at white Settlement Rd and they help me to select the correct size of the storage that I need.Shilo and John were the people who assisted me.
We love this Extra Space Storage! We first used it 3 years ago to store 40 years of household belongings as we settled in our new home in Ft. Worth. It’s a beautiful and well managed self storage facility. It’s very “user friendly” & renting is hassle free. Best of all, we have never worry about how safe our things will be! Try it, you won’t be disappointed.UPDATE: This the third time to rent space in same facility & it’s just as great!
We had a problem with someone that we allowed access to our unit while we were in another country. We called and they immediately changed the lock. Today I came back to Texas and got a new lock and access to my unit. They were so helpful, I would only recommend this company for any storage needs.
Very clean and well kept. Customer service is awesome!
Quick registration, clean secure storage, nice staff. Would recommend.
Awesome place and awesome management. super clean and everyone is always kind and willing to help in any situation. best experience for what i needed that i could have imagined
I was looking for a secure place to store some items of mine while I relocate. Once I found Extra Space Storage I knew this was the best fit for me. The customer service was great and the accessibility is also great. I highly recommend using Extra Space for all storage needs.
Jason is the best made our transfer so much easier and helped magnificently 😁
Great place to store your belongings in storage! Jason runs a well organized tight ship! The place is always kept clean and organized and the service is always a quick response as it allows them to be!
Recently leased 2 units, everyone has been so helpful. I want to particularly recognize Asia from my most recent visit. This young lady has great customer service.
CLEAN, AFFORDABLE, EASY CONVENIENT ACCESS, CUSTOMER FRIENDLY STAFF WITH GREAT CUSTOMER SERVICE. COME SEE FOR YOURSELF YOU WONT BE DISAPPOINTED.
Brian helped me get into my locker when I didn’t have my key. A really good dude and quick to help. 100% approve of this place. It’s clean and green!
My experience at extra space storage was excellent I have no complaints whatsoever the gentleman answered all of my questions he took us for a walk showed us the different spaces explain to us how the discount worked you couldnt have asked for a better associate and he was well groomed very nice respectful I just couldnt I couldnt rave enough about him about my experience there.
Extra Space Storage is by far the best storage facility I have seen. You can drive a big truck through there with no problems pulling a trailer. Very nice management personnel... But the rates keep going up and up.
Excellent customer service. Very friendly and understanding. I would recommend anyone to become a customer here... Also military friendly. Great military benefit rates...👍👍👍
So far my service from ExtraSpaceStorage in White Settlement has been Pretty good. The girl Shilo that works there is the best she helped me with a small issue I was having and she responded pleasantly and professionally. I recommend that if you’re in need of a storage for your things this place will definitely take care of you and your belongings. Thank you Shilo and staff for all your help. Try to stay cool with the summer heat!!
Johnnie and Virginia were extremely polite, informative and knowledgeable. They made sure I got the proper sized unit to fit my needs at the most affordable rate. I was very impressed with their customer service and would definitely recommend this facility to others. Easily 5 stars!
Awesome customer service super friendly very helpful
Spoke with Virginia and she was so helpful and nice. Listened to our needs and got us into the right storage space and saved us some money!! Was even nice enough to show us around the place and it is well maintained. Will be recommending her to all my friends with storage needs
We have been so impressed with Extra Space Storage in White Settlement! They have been a HUGE HELP during a difficult situation after our house flooded during the Texas freeze. Stef was always on top of things, readily available and went above and beyond to help us get enough storage to empty our entire house in less than 2 weeks! She was kind, even listened when I rambled about the stress of it all, and made sure to find a way - computer system went down - no problem! She kept in touch with the option to sign a paper contract so we could move forward that same day, and let us know when the computers were back up! Needed to switch units? No problem! She was truly a bright light and one of the only people that made this difficult situation EASY for us and we are truly grateful for her kindness and dedication to her job!
It was very easy to set up an account with extra space storage. Not only did they have what I needed, but they also helped me when I needed a space at the last minute during the holiday week. From phone to office, the staff was friendly, personable, and professional. Id like to single out, Virginia, who gave me her complete attention and understanding to my needs and concerns. Thank you for the amazing service and making what should have been a tedious process...easy and headache-free!
Jason M. Is super friendly and has great customer. Thank you Dear (lol) your great at your job!!
Recently rented storage space at the Alta Mere Dr. location in Fort Worth. I was helped by Stephanie who made the process quick and easy. Great customer service! This is a convenient, easily accessible location right across from Home Depot. Handy if you need boxes for packing.
The employees and location for Extra Space Storage on White Settlement road are fantastic!! I moved to Ft Worth from TN so was contacting places by phone. Moving during a pandemic had it’s own issues. I was running into problems when I explained that my furniture might arrive in Tx before me and that I wanted my sister to be able to meet and deal w movers if I had not yet arrived. Other places would not work with me on that but Extra Space Storage was willing to work it out. What a relief! The people were great: helpful and cheerful with every interaction. The location has easy access to the highway and is clean and safe. I highly recommend this location!
This place is super amazing. Extremely clean and great customer service. If you do use this facility I recommend Michelle Cooper. She helped me get a storage unit same day with no problems at all and she was extremely nice. This is my second time to use this facility and I will never switch to a different storage unit.
Ashley was very helpful and got me in and out in no time. I was in a rush and she didn’t mind at all. Great service!
WAYYYY too expensive to have property destroyed by rats and no there was nothing stored in my unit to invite them to a picnic of my clothing and furniture. Price goes up out of no where and locks changed without warning so many times I couldnt keep count. Property looks clean and well kept but units not ! Customer service plays their role well although the second month of renting the unit my card was ran without my permission even though an alternate was on file for recurrent payments and issue was never resolved. Rented here for wayyyy too long I guess rodents destroying my property was the sign I needed after I had to throw out almost all of my belongings.
I love to go to the auctions they have and snag some good units. The staff are friendly and helpful. Ill be glad when tax season is over and the novice storage unit buyers give up. Be careful not to bid more than you can afford to lose. Not sure about actually storing stuff there as I dont subscribe to the notion of paying to store my stuff. =)
Oh my gosh!! Michelle and Virginia are so awesome! They are super nice and great at what they do. They helped us get a great deal on bigger unit after only being there for a week. 10/10 definitely recommend.
Reserving a spot online was very convenient. Virginia called the next morning to confirm everything and I was able to complete the rest in the store around lunch. The facilities looked great. I was worried about walking a long way with the climate controlled units, but ours was right beside a door. Being able to access the unit until 10 pm is so much better than All Storages 6 pm limit. Virginia was able to find a better deal that suited my needs better. Highly recommend Extra Space Storage.
Was impacted by Covid-19 and reached out to property manager for help with upcoming payment. He assisted and assured the auto payment was not coming out & provided additional assistance.
Virginia and Charlie were awesome they stayed late in order to accommodate my needs. The facility was nice clean and storage units look great. I moved in at night, I feel my belongings are very safe and secure.Thank You Virginia and Charlie
I was able to take care of everything over the phone. Staff was very helpful. I was given good instructions and had no problems with entering into the gate and into my unit.
This storage facility is well maintained, nice & seems secure. I especially like that there is an on-site bathroom. Virginia was very helpful & rolled out the red carpet for me & answered all my questions. I got a great deal on a unit (50% off) 😁 I recommend this place for your storage needs.
Reserved a 10x10 unit online and when I came in, Virginia was very helpful. She showed us a 10x10 and then informed us of a 10x15 that had just opened and wasnt much more than a 10x10. She got us set up very quickly and was very courteous and super helpful! The facility is very clean and well taken care of! I am very glad I chose to come to them!
I have used Extra Space Storage twice, and both times the experience was wonderful. The facility is well maintained. The moving in and out process is quick and very easy. Stefani helped me with moving out process. She was very polite and extremely helpful. I would highly recommend Extra Space Storage.
Very secure storage! Fair prices and property is always well taken care of and clean. Employees are very nice and great at their job. Kathy S. is wonderful. My husband and i have had storage there 3 times now and will be the only place we will have storage. Highly recommended!
Great experience! Elizabeth Virgil was very nice and explained everything thoroughly. She explained all the options to get us the best price and was fast and efficient getting us all set up with our new unit.
The staff, Whitney & Sue, at Extra Space Storage White Settlement were very friendly and took their time to answer all my questions and made sure I felt comfortable. The facility is clean, well lit and I feel comfortable with the level of security there. I am looking forward to my stay with them and know I am in good hands.
Michelle was very friendly and courteous. She was knowledgeable and helpful. Showed me alternative spaces and made suggestions without being overbearing. Best deal on pricing with good specials. Clean units and property.
I recently had to one unit for storing my items while I made a move to Fort Worth. This facility had really great pricing and was so pleasant to work with. After about a month I needed another unit and Michelle C. made this happen flawlessly. When it was time to move out again Michelle basically made this closure seamless. If you need a unit for just a month or longer give them a call. They will take care of you. I know I will be back when I need a unit. Garry T.
Team was great, from booking on line to walkthrough of property. Charly was super friendly, helped answer all questions, & made sure we were taken care of. Would have given 5 stars except we weren’t made aware of hidden fees before hand. They weren’t too high but would have liked to know we had to purchase their lock & have insurance on our property beforehand.
Excellent service when opening and closing out a storage unit. I have used this company in California and again now in Texas. If I need a storage unit in the future, this is the company that will get my business.
Michelle has great customer service! I had trouble figuring out what size unit I needed. She answered all of my questions professionally and friendly. Great addition to the Extra Space Storage staff!
Great place for storage and extremely nice associates
Clean & well maintained. Was there to help a friend move out. Saw no trash or signs of disrepair, coded gate with an on site attendant. Everything you can ask for from a storage facility.
Girls in the storage Michelle and Virginia were amazing - very friendly and professional. Unit was clean and dry. I’d recommend it to all, who wants leave their household goods and keep them in safety. Entrance is very convenient
Michelle was very knowledgeable and made the process expedient and pain free. The office is clean and has a nice wasabi green and white hue to it. All my questions were answered thoroughly and Ill definitely come back here for my future storage needs.
I reserved the space online, within about 5 minutes Stepfani called and we completed the paperwork over the phone. She then placed my lock and the welcome package in the unit (she even cut the package so I could get the lock out thankfully). She them sent me a welcome text with directions and instruction on how to enter the facility. She was very friendly and professional and asked that if we need anything to let her know.
By far the best storage place I’ve ever used. Super clean, very generous gate hours, incredibly friendly and professional staff (especially Michelle), really easy to use. I recommend and suggest Extra Space Storage far above any and all other storage facilities. Thank you, Extra Space Storage for such a wonderful experience!
This storage facility is wonderful. So clean and the management is awesome. Marka and Virginia are so nice and great to work with. It made my moving so much easier when I saw their friendly, smiling faces. Thank you Extra Space Storage for making a hard day, not so bad.
I just want to say thank you so much to Jason he helped us so much to get a storage in a short amount of time and also was just awesome his personality answered all the questions made us feel comfortable he helped us with everything we needed his personality was amazing he was so chill and funny and just awesome to be around I gave him five stars and I will send and recommend Extra Space Storage because of him hes awesome hes always on the go keep it up keep up the good work Jason next time if were ever planning on moving or anything yall will be the place we come to for storage❤❤❤❤😊🎉
I am 100% satisfied with my experience at this Extra space storageFacility .The asst. mgr. Michelle Cooper was very helpful and made the new 10 x10 storage rental process stress free and welcoming. Thank you, Michael & Alecia Ciulla
Easy access, easy to get service, like the location of my unit,
Nathan was very kind, knowledgeable and helpful.
Awesome service great people
Its my first time renting a storage unit and Virginia was very helpful! I reserved a spot online and it was super easy to get everything set up. She made sure the unit I reserved was the right size I needed.
This is the BEST storage facility with the most AMAZING staff. Customer Service is truly TOP NOTCH and the property is immaculate!!!! Highly recommend. Robert is the best Property Manager we have had in a long time...this goes a long way with us, as I have been storing property here since 2009.
Great first time experience , quick and easy. Virginia helped me get the right size unit and offered me a better deal to help save money! All around perfect customer service!! Friendly & professional highly recommended!
Michelle Cooper was very nice and helpful. She took care of our rental process. Unit is very clean and ready to move in. I highly recommend this storage company.
My father and I were in a tight spot and needed a storage unit on the same day we contacted this location. We decided on this place because of its location and price, but the excellent customer service we received from Rebecca was second to none! I would highly recommend this location to anyone seeking a good deal on storage and great costumer service.
Virginia went above and beyond the night my movers & I arrived. It was after hours and she kept in touch with me as we were on the road. Virginia met me at the gate and showed me where my 2 units were located and remained available by phone until the movers finished unloading the truck. The units were clean and ready for move-in. The property is well kept and I am happy to be here!
This was so simple, and a great price too.
Michelle is super nice. Very sociable and helpful. I recommend talking to her for sure if you plan on storing here. Seemed to be a real clean place as well!
Came in as a first time renter for storage space and was really pleased with the interaction. Monica was really friendly, helpful and upfront about all the information I would need to know.After looking around at a few different places Id say this location has competitive and fair prices. I was able to get a unit that was 10-20 dollars cheaper than most of the places in West FW. An added plus is that this location isnt in a bad part of town which makes me feel better about my belongings being here.
Very happy with our experience. Larry and Robert were very friendly and took the time to show us different units and go over all the prices with us. We got the perfect unit for what we wanted. They also gave us a lot of great information about the area! Thank you Guys!
Michelle Cooper at the White Settlement Road location was extremely helpful today, so nice and willing to go the extra mile to help me. If I had a business of my own, I would steal her from you! God Bless you Michelle!
Michelle was very impressive in her knowledge of the property. She went above and beyond to assure my satisfaction and I look forward to using this location each 4th quarter for years to come.
Ive always used Extra Space Storage in the past especially with military moves. This is because of the excellent customer service in the past and the support for are military crazy life. However this location has come under new management in which the salesperson is very pushy, interruptive and doesnt listen to the customer. They did not want to help me with my needs I felt, so I do not use them anymore. That is until new management has arrived which shouldnt be long because of the high turnover.
Quick check in to new unit, easy to find the unit, convenient exit.
We had a fantastic experience here. The woman at the front desk was very helpful and knowledgeable. Her boss should buy her lunch or something (: It was a very quick and smooth process.
The service from Virginia and Kathy was so awesome Saturday. I felt like they actually cared about me and all my issues. And then the new windows they just installed, super professional building.
Great service and team at this location. Worked very hard to get the best price for multiple requirements as I moved here recently. Highly recommend and theyve earned my business for the foreseeable future.
My experience was great. Michelle was very professional on all phases of renting the storage unit. The place is very clean and well cared for. Thanks much Michelle.
I had a terrible time, living in Wasington state, finding someone to help meet the movers in White Settlement. All those I knew were suddenly unable to help. The moving company was very difficult to work with, to say the least, but Robert was outstanding and saved me when I had absolutely no options. Helped to get the movers in and on their way. Thank you for your sincerity and understanding. You saved the rest of my sanity!
Virginia was so helpful and professional. She made my experience with Extra Space Storage could not have gone any better. Great job and great people.
Monica was extremely helpful and got me taken care of really quickly on my move in day. The unit was as described and will work perfectly for my needs. Definitely recommend using them for your storage needs!
I have been at this storage facility for a little over 2 years. I went thru the Management change from Metro Storage to now Extra Space Storage. My service was great before, but now it is AWESOME. The office support staff are very nice people and a pleasure to work with. If you are looking to store some items in the future, I would highly recommend this location. Great Place
Update:I had a small unit while living in TX, however because of working out of state I rented an additional larger unit for the remaining household items. Shortly after renting the second unit i received an email from Extra Space advising the locking mechanisms on all units would be changed during the month of September. The email also advised for security reasons a security company would be onsite to record the changing of the locks on each unit. Immediately I phoned Extra Space with my concern of receiving the new set of keys for both units. I was told that the keys would be mailed to my out of state address after the process was completed. Sometime in early October I still had not received the new keys and phoned to inquire. I spoke with Virginia and was told that the process had not started yet but I would receive the new keys via mail once the process was completed. Near the end of October I received a phone call from a lady explaining she didnt have have much information to offer and was assigned the task of notifying specific renters that the locks had been changed and keys were ready for pick up. I inquired about the second unit I rent and was told that unit had not been changed yet. I inquired about mailing the new keys as I was originally told, the lady had no idea of my request, she then suggested that I email Virginia again. Near the beginning of November I received a phone call from another lady who stated both of my units have new locks now and she would send a picture of the unit and upon approval that everything looks fine she would then mail the keys for both units. When I expressed my concern of this entire process the lady advised that she didnt have to mail the keys and was only doing so as a favor to me. I explained once again that I have concerns of the items in my unit, the constantly changing information with each phone call and that mailing my new keys was their duty not a favor. I also added that I wanted to see the video that was taken and an updated photo. The lady advised that obtaining a copy the video would take a couple of weeks and I would have to wait. So now we are approaching mid November and payments are due on both units for which I have now keys to access or photos and video to verify my belongs are safe and have not been rummaged through. I would have never rented the second unit at Extar Space had I known they were going to change the locks. Furthermore I feel violated that I am paying for the safe keeping of my things of which I have no access and truly dont know if anything has been damaged or taken. I also find disgust with Extra Space for saying that they did not have to mail my new keys as was doing this as a favor. I didnt ask for the locks to be changed, Extra Space did so and mailing my keys isnt a favor, its making things right.
I had the BEST experience with all of the employees here, but the lady that helped me was Ms. Marka. She was very professional, and extremely nice. And there prices are the best in the area. Highly recommended this place!!!!
Michelle cooper was awesome in helping out my friends get settled into there storage unit! She was the greatest person ever! Also really funny.
Millie was fantastic. She explained everything well and made the transaction very easy. And shes really good at plus selling!
Clean, awesome service, easy facility access and exit, very friendly and helpful managers, a pleasure meetingRichard , District manager. Everyone ALWAYS courteous and goes a step beyond to ensure you are happy and your belongings are safe and secure. Adler
Omg very nice employees!!!! Rebecca and them are so very nice and helpful and so very fun!!! Got a great deal price was definitly affordable an competative so glad i got ahold of them an got one the best deals ever, such a great first time storage adventure!!(: thank you Extra Space Storage team for everything♡☆♡☆♡☆♡ making our experiance great. All of you♡ great service(:
Friendly staff, great customer service, clean facility, got a great deal online Virgina was very kind and knowledgeable . Over all pleasently happy with my choice to rent here.
The woman who helped me and my daughter was so courteous and polite. She really did her best to make sure we were taken care of. I couldnt have asked for better service!
Virginia and Jhonnie were super helpful and extremely accommodating with our moving needs. We arrived and looked at our storage unit and it was clean and ready to move in.
Virginia, store manager and Eden were super helpful and spent time showing me around the complex. I was in and out with a super convenient, well located unit within 30 minutes.
Great location! This was my first time using a storage facility. Monica was so courteous and professional, I was very content with the overall explanation of procedures she provided. Would definitely recommend Extra Space Storage to everyone!
I’ve really enjoyed working with the staff at the White Settlement location. Jhonni has been particularly helpful. The professionalism, friendliness, helpfulness, and cleanliness keeps me with Extra Space!
Jhonnie has been so helpful in all my interactions with her. The customer service at the White Settlement road location is the main reason our business chose Extra Space Storage. We actually drive over from west Fort Worth, passing several other facilities, because of our experience here!
Whitney and Robert are very friendly and professional. Their office and storage units are always nice and clean. My experience at this location has been great and one that I would recommend others to check out for themselves.
Virginia was really great. Very knowledgeable and willing to go the extra mile i really appreciate the time and service that she provided me with today. Thanks so much....
Easy. My whole experience from move in to move out was easy and stress free with Extra Space. I was able to get a unit in under 20 minutes and after I had moved my stuff out (and I had forgotten to cancel my contract) they called me! Friendly people. A+
Well kept facilities. Located by a major thruway.
Michelle was terrific! She was professional, had an amazing attitude and helped me find exactly what I was looking for. I would highly recommend her!👍
Convenient location but they raise Thier prices every couple of months. I had a unit there for a couple of years and had to constantly move units to avoid paying 150 a month for a closet sized unit. And they force you to buy insurance, so the advertised price goes up by 10-15 dollars as soon as you walk in the door. Theyve had dozens of break ins and thefts. I recently took my things out because of this.
This location is absolutely fantastic!! Very helpful when I moved my things into the unit and even more friendly and helpful when I transferred units!! They also were offering my first two months free!!
Excellent place and the lady’s in the office are amazing definitely helped us find the right space for us and the prices are fantastic quick and easy in an outThank you Ms. Johnny
Quick and easy. Seems clean and safe
Very friendly and helpful staff (we worked with Virginia)! Speedy service, a wide range of storage options, and honest communication. Definitely recommend!
Have been here a year and was 5 days late on payment so they locked our storage unit and on the 6th day we made a payment along with late fee BUT THEY STILL HAVE NO TOOK THEIR LOCK OFF OF OUR STORAGE. It is Sunday and they are closed so we called customer service and they are helping us.. we should not have been in this situation to begin with they should have took our lock off as soon as we made a Payment. Horrible service.
Michelle is the bomb! She went above and beyond to get my unit keys after hours! Experience has been great from day one! Thank you 🙏🏼
The manager was helpful and knowledgeable. I appreciated her understanding of our needs. I am thankful we have a safe and accessible place to store our furnishings.
Very helpful & friendly service. Quick & easy & nice property.
Rebecca was very personable. Very helpful. Quick and very easy process. I feel she appreciated the fact that I was working since 4 am and wanted to get in out and home.
Highly recommended if youre looking to store your belongings!! The facility is nice, clean, and in a great location. The staff here are very professional and friendly. I will definitely come back to this place if I ever need it! Thank you.
Virginia is very kind and helpful. I needed a last minute storage. She clearly explained things so I understood what was required and such. Would si business with them in the future
Super friendly staff! - Always made me feel comfortable in general, especially with the fact that my stuff was going to be left with them. They made everything super easy and property is very upkept!I deffiently would recommend this storage space if you’re looking for somewhere safe, convienent, and maintained !(:
Went to pick up my belongings today too move into my new place and found everything I owned infested with bedbugs. Im so upset. Yall got to do better. I was not informed about the bugs.
I recently relocated and needed a storage space. After researching a handful of places, I decided to go with this facility. Monica worked with me through the whole process and went above and beyond to make sure my move went smoothly.
Very safe and clean storage facility. Dealing with them was very professional. I will definitely use them again. Melissa made everything so easy!
Michelle was awesome. She went above and beyond to help me with my storage needs. You guys are always there for me when Im in a crunch. Thanks again.
Office was really clean and Monica was wonderfully nice and helpful. She answered all my questions and I feel like it was a good experience in my storage hunt!
Extremely friendly staff. Michelle helped talk me step by step through the process and was very kind and patient. Great experience.
I would recommend this place anytime. I have stored stuff here before and Michelle was amazing. Walked me through everything and was so professional and polite.
We met with Virginia and Michelle and they got us what we needed at a great price. They showed as many as units as we wanted to see and were so friendly and fun.
Very pleased with service and attention from associates,area super clean,space storage just what we were looking for,price fabulous.I will certainly recommend it.Thank you👍Michelle Cooper
Monica did a great job explaining my unit and the overall procedures and pricing. It was a wonderful experience and I would refer anyone to use their services.
Nice place to store. This is a clean and well maintained property. The staff is very helpful.
Michelle is awesome!! She went above and beyond to assist me. Very knowledgeable young lady with excellent customer service!
Millie & Virgina were wonderful at getting me into a storage, As well as Virgina was very understanding and worked with me every step of the way.
Amy was very Professional and quick learner as a trainee. This facility is very clean. I would definitely recommend it to anyone looking for Storage.
Great girls working in there now there up spirited upbeat and like working in an environment where theres positive attitude and smiles on their face at all times and life just doesnt bring it to you like that so theyre awesome thats for Virginia and Martha
Great customer service! Virginia and Kathy were helpful and friendly! And the whole facility is clean and well maintained.
Seemed ok initially. Staff was friendly. When I reserved online the local store called and gave me an overview of my unit (i.e., price/size and make sure this is what I need regarding size)...great customer service method to connect and understand my needs as a customer. However after finally getting to the store 3 days later to sign the lease, to my surprise an additional monthly fee....there was ABSOLUTELY NO mention of any additional REQUIRED INSURANCE. I was pretty irritated they took time to do all that initial customer service contact but DID NOT elaborate on any additional MANDATORY costs. They didnt tell me until I started signing my sections on the lease agreements paperwork. If they would have said something up front or disclosed the insurance information I would have been more accepting of it being mandatory or likely just went to another storage place. They should have disclosed additional fees when they called. Infact, I called 2 different times (to change unit sizes) and still NO mention of any additional costs or mandatory insurance... they only mention the $22 admin fee, which is mentioned clearly when reserving. I HATE SURPRISE FEES, ESPECIALLY IF THEY ARE MANDATORY EACH MONTH. The online fee is a joke...you actually wind up paying the regular rate xd out with the cost of the insurance added (and more if you add on the higher insurance premium). NOT HAPPY.
Michelle was very helpful in getting into a unit quickly. The facility is clean and accessible. Good choice if your in need of storag .
I had a very great experience Johnny is a wonderful person who is honest and helpful! I Definitely recommend anyone to come.
Michelle was Amazing! She helped us get everything done in a timely fashion. Very effective and efficient!
Michelle Cooper did a great job. I really appreciate her help and she provided awesome customer service.
This was very helpful. They were recommend by my family who has always used this storage. People here are very friendly and very price reasonable. I highly recommend this place!
Both ladies at this facility have been very friendly and helpful through the rental process. They made it quick, easy, and painless.
I am very satisfied with this location. I am going through a very hard time and break up and they have bent over backwards to help me out. Robert has gone above and beyond for me. They have made a hard time in my life much easier. Thank you Robert for all you and your staff has done!Ashley
Michelle Cooper was very helpful and showed excellent customer service for us! Highly recommend using this facility!
Great price good service. Make sure you reserve a unit online! You save a bunch of cash!!!!! They turned a potential client away with out letting them know about their online discount! 😕
Excellent customer service, clean facilities nice people. Everything looks great. They go above and beyond to help.thank you so much!
Very fast friendly service Michelle did a great job at showing me options to make sure my exact needs were meet !!!
Jhonnie is an awesome person she was very helpful and had a good disposition and was pleasant very informative and seems to be agreat person to work with and i got the unit i wanted i am very satisified
Easy reservations or same-day rental, relatively new property is pretty secure & in a good neighborhood - it is clean & well kept, friendly & helpful management & staff. What more could you want?
Michelle Cooper was very wonderful helping us get an storage unit. Everything is clean, nice, and the staff is amazing.
Virginia was so sweet and helped me make my move easier than anything! Thank you so much for your AMAZING service!!
The facilities are in good shape and the location is good. Prices are higher than other surrounding places. Just go down a block or two and save a lot of money. Most of the staff seemed ok except the guy that works there. Hes a douchebag.
Had the most wonderful service from Michelle she was so kind, knowledgeable, and professional. Would 100% recommend.
Definitely recommend, just moved from a different storage facility and Virginia at the extra space storage right by my house was awesome with getting us in an out with a great price!
Lady was professional, kind, and quickly took care of me. I was literally in a unit in less than 20 minutes.
The whole process was easy. They people in the office answered all my questions and were super nice. The price was good and the place is better than other places I went to plus it is easy to get to when I need to stop by.
Michelle made this process so easy and stress free with perfect customer service attitude. absolutely love it and her!
Michelle did an excellent job assisting me! Nice, clean facility and great customer service!
Im changing my review. Went to move things in today(Sunday, May 12) and my units had padlocks on them! This is unacceptable! The mgr Virginia knew Im on a tight timeline to move. This delay has set me back several hours I dont have to spare.
The staff at this location has been incredibly helpful as I needed two storage vaults. The site is very clean and well maintained, easy in and easy out. Very nice indeed
Thank you Michelle Cooper for being so helpful in recommending the right unit for us. Very clean, easy access, and friendly staff.
Spoke to Virginia and received great service. She is very friendly and very informative! Clean environment!!
Michelle was amazing! Very friendly, personable and helpful. I had a very good experience.
Omgoodness, Virginia is the best! Helpful, knowledgeable, and professional. They made a great decision by placing her here!
Michelle Cooper helped me get set up today. She was very helpful and very professional and got me all set up! Thank you!
John was friendly and professional and helped me find the perfect unit for what I needed to store. The unit is clean and move in ready. Awesome customer service
This storage management goes above and beyond to serve the customer . The place is always spotless and attended to in everyway. Very thoughtful and kind staff. Won me for life!
Michelle is awesome !! She was so helpful and nice and gave so many options I highly recommend anyone to go
Clean, well managed and always available makes Extra Space the perfect place to keep the extra things we cant store at home. Great people to work with and always helpful.
Excellent service! Easy set up, very clean, and so helpful!Second time renting from here and just as easy and professional.
Great staff & very efficient, quick, clean, well lit, easy to access & reasonably priced for such a nice storage facility. Great experience!
Michelle was very helpful today. I needed a storage unit at last minute. Was able to reserve an unit first thing this morning.
Michelle is super awesome! I’ve used this facility 3 times now and each time has been easy.
Michel did an outstanding job helping me select an appropriate storage area for our move. Job well done.
This facility is exactly what I needed... easy access to the unit and great hours to get in... Virginia was very helpful in finding me the best deal for my situation
Absolutely great!!!!! Michelle is such a sweetheart! They are very caring and seem so concerned about your personal things!!!!!!
Michelle is amazing. She really was a huge help when I was new to renting and didnt have a clue on what I needed. Thanks Michelle!!
Excellent location for me and very reasonable rates.. the property is very clean and I feel confident that my property is secure here.. Staff has been extremely helpful and kind👌🏼
I Really Appreciate The Service That This Company Provides Rebecca Was Really Helpful And Has A Great Attitude This Is Definitely From Now On Gonna Be My Go To Place For My Storage Needs Keep Up The Great Work Guys Yall Are Awesome
These guys are awesome, Virginia is Patient and Sweet, she did her best to accomodate my needs. Will use them again.
Great location; friendly staff; clean unit. I rented a unit for over a year at this location and never had any issues. I only left because I moved to a different city.
Michelle was super duper amazing! Super kind and funny. Great attitude and customer service.
Very nice and helpful! Very knowledgeable staff, Michelle was very polite and helpful. Units are very clean and spacious.
Always willing to take care of you in a jiffy! Nice, clean, respectful place.
The employees here were extra friendly and helpful. We rented our unit and are super glad we did. It is clean and easily accessible.
This store is very nice location I came in with my son to look for a storage for my house and I loved the service and attention I got from the manager and the new girl she was so nice and pleasant I will be happy storing here and I thank you guys for being attentive
Very nice facility and great service. Monica was pleasant to deal with. Made getting a unit very easy. Excellent location
Great customer service, extremely friendly. Got us in and out with everything we needed. Would definitely recommend to others.
Virginia is the best soooo helpful very sweet love that she was able to help me find what I was looking for quickly and got me a great deal..
Good customer service and friendly . Very clean facility all around and inside the storage space.
I needed a place to store some of mu stuff and michelle up here ant extra space storage helped me out a lot, had no hasle at all and found a unit within no time extremely helpful im thankful for the attention to detail i had no questions go unanswered
Great place. Virginia will go above and beyond to help you get your storage space. Very friendly place.
Larry made my experience super easy. I’m new to storage and i had no idea what i was walking into but he explained everything and answered all my questions.
Great place JASON was wonderful help me out a lot good people
Great service. Computer glitch didnt save our reservation, but they worked the system diligently to honor our arrangement.
Michelle was very helpful & everything was clean & secure. I would definitely recommend this storage company.
The store was very clean and well maintained. The service was excellent and fast. The staff was able to answer all of my questions, that i needed answers to.
Fast and easy.. Shilo was awesome and easy to deal with.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-05-20Last year I moved down here in Fort Worth, TX and was looking for a place to store all my belongings. Extra Space Storage was there from the start. They made sure Their customers are taking care of and I was happy to have found the right place. 5 stars is well deserved for them since I was able to stick with them for a whole year and had no problems whatsoever. I would recommend people to look them up if you’re stressed with moving and needed a place to store your belongings. Thank you!!!
Review №2
2022-04-11Be ready for extreme price hikes that start almost instantly. Mine went up by 240% in a year and a half. I WOULD NOT recommend this company unless you only expect to be there a very short time. This is another company that doesn’t try to take care of existing customers but strictly relies on good deals to bring in new customers.
Review №3
2022-07-13What a pleasant, hassle free, no pressure experience I had with Extra Space (White Settlement Rd.) Location. Jason, the Manager and his associate were nice, professional, and helpful. I would definitely recommend this location.
Review №4
2022-07-11Ive been at Xtra Space Storage for several years and have been through quite a few Managers during our tenure here and have found Jason to be one of the BEST. Hes always so friendly and helpful which is much appreciated!
Review №5
2022-02-07As a business owner, I personally have a very good experience with Extra Storage located at White Settlement. The office personnel go extra miles to help. The storage property is very well organized and very easy to access the storage place.Other good thing I like is all the big vehicles can directly be parked in front of any storage unit location. Also to mention if there is a schedule pickup or drop off to the storage unit, you can get help to the office. The office personnel can help to open the unit anytime for any deliveries.Thank you so much for making the service very easy and hassle free for the customers.
Review №6
2022-01-25I absolutely love the storage facility. When I escaped domestic violence and needed to store my things I found them for a great deal online but being in a difficult situation with low income I was unable to afford it when the online deal expired but Jason helped me with the rent amount so I could keep my unit. He is such a wonderful hearted soul and the staff there is so sweet and professional. The units are clean and so is the place itself. I highly recommend them if you are an honest person who makes sure they pay on time but are struggling from time to time and need human beings to understand your situation as well as have your belongings in a safe clean storage unit.
Review №7
2022-03-17Extremely professional and super helpful! Listened to exactly what I was needing and looking for. Shiloh was super nice! I feel safe leaving our belongings at this location. Thank you for all your help Shiloh!
Review №8
2022-04-29Shilo was very helpful, in setting us up with a second unit. Both of our units were clean and ready for use. The facility is clean, along with plenty of security cameras to help protect our belongings.
Review №9
2022-01-27I went it to price storage and immediately felt like I was in a business that really cares about their customers. Not only were they very professional but happy to show me where my locker would be knowing I was only shopping for prices and wouldn’t be able to rent till end of Feb. I appreciate Shilo and Jason for taking the time they did. I will be back to rent.
Review №10
2022-02-15Jason was very helpful and got us all taken care of once our storage was clean out and always made sure he reuters my calls - great customer service - we will use them again