Wheelchair-accessible entrance
Yes
Extra Space Storage in Fort Worth
Categories
Location on the map
Fort Worth, Tarrant County, Texas, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 817-446-3753
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
I showed up at this facility with a limited time frame and about 10 mins after closing. Shilo was there and was able to get me into a unit without hesitation and quickly. Other storage facilities in the area have boxes that someone talks to you from a call center accompanied by ridiculous prices. Shilo recommended a plan for me that helped me save money and that was able to fit everything I had to store. Highly recommend this place to anyone that values customer service, and willingness to go above and beyond for their customers.
Jeff was amazing on helping us get into our storage ! He was with us every step of the way! Would recommend!
Mr. Joel was true life saver! He went over and beyond when it came to my questions and concerns! I truly appreciate his help!!
Thanks Jeff for helping me picking out the size on the storage :) the knowledge you have made it even better AND THE PROCESS WAS FAST AND EASY THANKS AGAIN
I was greeted with such great hospitality and the location was well manicured kept up and clean.
Joel & Brian were Great & Thanks for allowing my Grannys personal belongs to stay safe & secured 3+yrs...Completely moved out 2day👌
Such a clean property! Very well maintained. Great customer service too.
Friendly and helpful. Thanks for being professional and easy to work with!
Sarah was amazing on today! She updated me on all account issues and concerns. She got me into a bigger unit for less. She was very supportive in the transition between units. The best experience I have ever had with the company.
Great customer service. Joel was excellent from the time my husband walked in til the closing of contract and getting everything setup. Joel explained everything in detail. He was very kind and personable. He is definitely friendly and a people person. Great person to work with. Highly recommend if you are looking for clean, and a quality storage unit.
Everyone at this location was so helpful with our move from Florida and needing a storage unit at the last minute due to our apartment not being ready. They made it easy and stress free!
Nice sized units well maintained and secure. We completed our rental completely online. Took maybe 15 minutes. We arrived after office hours, the gate code was emailed/texted and the unit was ready with lock waiting for us. I believe the manager’s name is Shiloh, I was very nice to talk to and There’s never too much in a hurry to say hello. All the neighbors we’ve met are great as well.
Jeff was Very professional got me the best price thank you
Extra space was outstanding and very helpful. Understanding of my storage needs and eager to help.
Jeff was exactly. Quick & efficient! Also, great promotion! Appreciate it.
I was very satisfied with Extra Space Storage!!!!! It was one of the best storage place I have ever used.
I had a wonderful experience, very easy and smooth! ❤️
Thank you for helping me get into the unit I needed. I appreciate the customer service.
Joel was amazing kind and helpful, made my storage process a breeze! Thanks Joel!!
Very good customer service. Friendly and knowledgeable. I haven’t rented storage in 20 years and didn’t know what to expect but I was very happy with the ease, convenience and the fact that they have someone there to help you. Shilo was super helpful and friendly!
Jeff assisted me and provide excellent customer service
One star because you have to choose! This place stay getting broken into. The staff shows to empathy and the company takes no responsibility. There is a regular link fence next to apartments and the thieves cut it and walk on the property. Apparently this happens all the time! The detective told e get out of there ASAP and that it was nothing new! The company made no provisions to secure your things or make it right. Don’t go there!!!
Shilo was just amazing. If it wasn’t for her suggestion we would have ended up with too small of a unit. Thank goodness she looked at our truck while we were talking and said umm I think you’ll need a bigger one. My sisters move to Fort Worth is already on the best of tracks!Highly recommend.
Shiloh was wonderful. I came in last minute to rent a storage unit and the process was smooth and easy. Shiloh provided excellent customer service! Happy Customer!
Dinesha has been a great help with us through our whole moving process. She made everything super easy for us and was always super kind with us.
Denisha was so nice in helping me pick my unit and getting me situated thanks.
The storage unit is very clean and nice! I came in looking for a 5x10, but the lady who helped me (I believe her name was Johnnie) recommended the 10x5 unit for my things and it was better! She answered all of my questions thoroughly and was very detailed in all of her answers, in which, made me comfortable knowing my things will be stored here. Wonderful customer service!!!
Update from 5/25/21: I love this facility! The air conditioned units are always clean, well lit, and supervised. Tracy was helpful in moving out too, answering all my questions thoroughly. I enjoyed their service for a couple of years now and if I ever need storage space again, I highly recommend Extra Space.(Previously reviewed from 10/2019)Joanie was very quick and efficient in getting me all set with a storage unit that fits all my belongings! Very happy to give them my business because of her.
Tracy was absolutely fabulous! She assisted me with questions on storage sizes, as well as what would be the best fit for my needs! Tracy also explained the different prices so that i fully understood, her patience was very much appreciated!! Thank you Tracy, your a doll!!
Extra Space was so helpful via phone and in person. I was able to get a storage close to the door and was able to sign all off my docs online. I highly recommend anyone that needs a storage ASAP and needs to save time out of there day to grab you a storage space here. Not to mention my second month is free!!!!Thank you ESS.You guys have came through for me at my biggest time of need.🥰😘
Johnnie was so awesome helping me I and I have been with extra space storage for at least 4 years but needed another storage quickly and was so grateful for her help.just nowI am so grateful to Johnnie at the Mandy Lane location and to Holly and Cindy at the Alta Mere location because I had 2 storage units and they helped me combine them into 1 and save money on top of that, they have excellent customer service and a wonderful personality to boot i couldnt have done it without these wonderful ladies.i give them a 10 for sure and hope they are recognized for their wonderful services from corporate leaders because without them it wouldnt be the same. Thank you so much ladies for all your help.
It was so easy to rent a unit on line. Then a very nice young women showed me the unit and how to use the lock. The facility is so clean.
I dealt with Shilo.I inquired about reserving a unit on their web site and was just looking for the best location for me. Shortly after my online reservation, I recieved a call from Shilo and got further info on the unit and the facility. Everything soumded good and I was able to get the unit rented over the phone and contracts signed over email. Was told my keys/lock were in the unit and ready to go.The facility is new... or freshly renovated. They have multiple entrances/exits which is real nice. The facility is also well lit and clean. Really the only thing I wish were offered were a combination lock on the unit so i dont have to keep track of keys, and if the exits didnt require you to have to re enter your gate code to exit.
Tracy gave me the best customer service upon talking to her about my requirements for a storage unit!! It is my first time getting and needing a unit, so her patience of walking me thru the process and prices was excellent! Thanks Tracy!!
Johnny has been such a pleasure to work with. He has the best customer service I have ever encountered. His patience is one to die for. Thank you Johnny for all you have done to help me secure my storage.
Fast, easy and the staff was very friendly/helpful. Clean facility.
The customer service at this location is a amazing! I did everything online and went to the location to get the keys and Joel was super helpful and everything was fast and easy.
Its a very clean an very friendly Owner she was extremely nice. The 1st month is free besides taxes an insurance. I had went to the public Storage across the street an the manager was very rude and hateful. I would never recommend going there ever just because of the attitude and big mouth the woman had. Im very satisfied with my storage rental.
I spoke to Jennifer who works at my nearby storage and I just want to say she was very helpful. Even though we ran into a slight problem she found a quick and easy solution she did all she could to make my experience with Extra Storage Space to be quick and efficient.
So friendly and well customer service
Great staff and I love it here cuz there very convenient there inside where it’s nice and cold and don’t have to worry being out in the sun to go thru my stuff never had a problem I definitely recommend them thx extra space storage
I recommend this place. People are so nice and it was easy to get a unit.
They are very helpful great place
Jeff was great and patient appreciate it the service
Denisha and Joel and the entire Extra Space storage family was INCREDIBLE!!!
Just came to pay my bill and the young lady Shae was super polite informative she is a really great customer service representative and has a welcoming smile.I have stored here for years and did not know they offered insurance for the items I am grateful nothing has happened but now grateful that I know I am protected. Shea is a really great customer service representative and has a welcoming smile.
My husband & I made a last minute decision to move out of our apartment so we needed storage within a few weeks. Asia was a big help in getting us the space we needed at a great price and made the process to rent super easy & efficient for us!
Aubrey was an AMAZING help. She was able to help take care of my needs quickly and effectively. Not to mention she had an amazing smile and was very kind. I look. Forward to making this my storage home due to this young lady and I hope she keeps up the good work. Thank you sweetie!!
Very clean campus. Check-in went smoothly with friendly staff.
I first visited this location in May 2019 with my sister. The store manager Aubrey Ferguson helped my sister at the time. I was so impressed with her friendly demeanor, great customer service and product knowledge that I already knew where I would go for storage and who I would have to help me when I was ready. I did just that today, 12/17/2019 and Aubrey was a tremendous help. Thank you and I would certainly recommend you and your location.
Aubrey was super awesome and timely! She showed me exactly where my storage was located, gave me all of the information I needed both verbal and written as well as the process only took about 15 minutes! The storage was clean and easy to access, also i was given a 3 month deal which was the best price in town. Thank you.
The best customer service! Gabrielle and her coworker worked hard to make the process easy for me to get into a storage. I would highly recommend Extra Space Storage to all...especially this store because they’re in it!As a military family, we expected to have a difficult time like we have for the past 16 years. They’re amazing!
On behalf of Vince Matthews and the SERVPRO Disaster Recovery Team, we were very impressed with Jhonnie Ortiz and the entire team. They were quite empathetic to the needs of your customers, and worked very well with our team to identify, repackage, and relocate wet personal contents. It was indeed a pleasure working with you and your team.
Stephanie was amazing. She took care of all of my needs in order to get organized and choose the right size unit for our things. She answered all of my questions with ease and made sure I was satisfied with her service before leaving! Thank you Stephanie for your patience and excellent customer service!!!!!
Johnnie was very helpful and kind. She created me upon arrival and was knowledgeable about their offerings. The facility is neat and clean and I would recommend them for your storage needs.
Came in to get pricing and Shilo help me out and I was sold. Excellent Customer service and went above and beyond. I would recommend this Storage to any one..
Came in about 5 min until closing, Aubrey helped me with no problems. She explained everything to me in detail. Would definitely recommend this storage if your looking for a great price and friendly service with a smile.
Awesome customer service!! Bryan took good care of us and it was an easy process, would definitely recommend!
Eden was very helpful & knowledge. Great customer service. Ms Johnny was great & very helpful as well. Patient might I add with my little 3yr old running around 🙃. Thank you so much ladies ! I highly recommend
As soon as I walked in, I was greeted with a warm smile and welcomed. It was very cold outside but Gabrielle made sure I was comfortable when showing the units. The office is very nice and welcoming as well. The units are easily accessible. I received a great deal for the 1st month.
Joel was amazing! This is an amazing facility! Clean and up to date technology! Very courteous and helpful! I will be using this company for all of my storage needs!
Our place of business needed a comfortable, clean space to store items. Aubrey was efficient, helpful, friendly and professional. She made the process quick and easy. Additionally, the grounds and space was clean. I would have no problem recommending the storage facility to anyone.
Jennifer was very polite an helpful in setting me up with a unit. She made the process easy and provided comfort knowing my things are taken care of by good people!
Shae is Very professional and a great attitude. The area is clean and the service is awesome. Need more people that put great customer service at the top of their job duties. Keep up the good work.My previous review regarding the professionalism of two previous managers, Shae, an Ashley still stand. But now after having to deal with 3 other managers that came after, Elizabeth, Aubrey, and Michelle, it is my opinion ( and remember, Im entitled to My opinion) that these managers have racist tendencies. And this is based on the fact that IMMEDIATELY after each of these managers saw me and my coworkers(BLACKS,)at OUR storage unit, instead of asking if we were unit renters, Elizabeth accused us of trespassing, and called the Police. After explaining what we were doing, along with an explanation from my supervisor, it was deemed that there was no problem, only overreacting from the storage manager. A few days later, another manager, Aubrey told us,)the same Blacks, that we could not be in a certain area. Once again my supervisor was contacted and told of the issue and once again we were allowed to continue. A few day later, Michelle, another manager told us, same blacks, that we could continue, but had to be in an area where we could be seen by her while on the property. I told her that in my opinion the situation seemed racist to me. Her reply was, Im not racist, I have COLORED FRIENDS . Now, You come to your own conclusion about this situation. Me, I maintain that there are racist issues at this storage unit and advice blacks toe find another storage facility.
Me. Shilo is great!!! She was very helpful and attentive to my needs. She remembered me from a previous visit which says a lot for her customer service. It was a joy to work with her. She has a great personality.
I came in today to get a storage and Aubrey F. Was the best she was very helpful and kept a smile on her face . When it came to picking a nice and reasonable storage she knows what she talking about. You guys need more like her. Keep up the good work!!
Jhonnie is so sweet, kind, and very understanding. Moving from Memphis back to Texas she provided a perfect size storage to fit my furniture in. The facility is clean and quiet. Thank so much Jhonnie for everything!
Great experienceFriendly service quick answers to all my questionsAnd agreed to my special requestI recommend this storage facility to allSecured location well illuminated,security cameras and restricted access to keep your belongings secured
Aubrey at the Mandy lane location was so helpful and thorough. I was a little confused on the rental process and rates and she made the process easy and gave me confidence in my rental size decision.Thank you Aubrey! Give her a raise! 🤗
Gabrielle Kelly was amazing she was very helpful pleasant and just an overall great person. She was eager to get me the best unit for my money and she also had a great attitude. I would recommend this site to everyone!
I was pleasantly surprised by the ease of storing here. The only prices cant be beat and the units are easy to access. Shae has been phenomenal with following up, answering questions, being available, & is just a laid back & cool person. Being someone who dislikes talking on the phone & often cant take calls anyway, they are prompt with text message communication. Its a well run business & I highly recommend checking this place out!
Tracy from Mansfield hwy was working at this store and was very helpful and informative and instrumental in me finding a location . Really appreciate the customer service effort she put forward.
Recently bought 3 storage units at this location. Couldn’t be more happy with the costumer service. Johnnie was very knowledgeable and quickly processed my request. Will definitely use again
Love this facility. Mrs. Johnnie is amazing. She made she I got more than what I needed and very affordable. Super clean and a very warm environment when you walk in. Outstanding customer service.
Always clean…great units and customer service
Tracy was absolutely professional, friendly, and accommodating. She helped me get into the perfect unit for my needs at an incredibly reasonable cost. The facility was clean, bright, and well secured. So far so good!
Jennifer was very thorough in making sure my first time storage purchase was easy! She’s very knowledgeable and has a great personality!
Just want to let current and future renters know that I have excellent service from Asst. Manager Patrick Dean. He has been very nice and helpful to my wife and I and have met all our needs that was requested of him from questions all the way down to helping us find tools needed to move our belongings. I give him 5 Stars for great Customer Service!!!! “Thumbs Up”
Gabrielle was wonderful!! She made the experience professionally quick. Spoke well & took great care of us. If we move again shell be the one we call! GREAT TIME! BETTER EXPERIENCE!
I’ve had the most excellent customer service here at EXTRA SPACE STORAGE . I most definitely will be coming back in the near future if needed. Johnny does and excellent job!
Ms.Johnnie is just the best helped us in this crazy crisis we are suffering in with the best customer service ever! She definitely is a gem and an amazing person and super helpful and very knowledgeable. Got us in and out
Johnny was great with providing amazing customer service. The facility was clean and presentable. She immediately came to service me when I called to ask about pricing and availability. Great job.
The manager was great to work with, and I knew she was watching everything carefully. She was eager to help make it a good deal for us, and it really was! Thank you we highly recommend this storage place.
I went into Extra Space after passing it for years and my experience could not have gone better. Shea’ was so friendly, relatable and knowledgable and she left me feeling good about my unit set up! She helped me find a storage unit that was not only less expensive than I had originally planned for, but she even helped me find the unit at another property when what I was looking for was unavailable at hers. She was completely transparent about all fees and let me know about all the deals that were available for me to take advantage of. 10/10 for Shea’ and 10/10 for Extra Storage!
Smooth easy transaction. Johnnie was super helpful and knew how to get it done. Everything is clean and well organized. Definitely recommend.
Shae has excellent customer service skills. She was very pleasant, courteous and helpful with the whole process. She had us in and out without any trouble....Y. Gonzales
Great and reliable customer service! Ms.Johnnie helps keep customers satisfied with their storage unit options and responses are trustworthy and true.Thanks Extra Space Storage !
I like this storage Ms.Jhonnie was great help she was very patient & kind! Ill advice anyone who is looking for a clean & nice storage to come here!
A great place to store your things and great Customer Service experience which was giving by Blanca. She gave us exceptional customer service and made my experience comfortable and I would recommend my friends and family to rent space from here and from her as well. If you need to store some things, see Blanca on Mandy Ln. She also was very knowledgeable and was very helpful. The storage is very clean, neat, and organized facility. She made my wife and I feel like we were at home.
Contacted several self-storage operations. You can tell when CS is being incentivised, the online pricing did not match the quoted rate.Extra Space was personable. Maria was professional, courteous and informative which lead to the appointment with Gabbie. She was patient and extremely helpful.SCORE. The place was clean; staff professional and considerate. Thanks Cabbie and Maria.
I called and they provided great customer service!! I went in and Jhonnie helped me and got me into my storage, I really appreciate her great customer service!! The storages are very nice and clean as well!!!!
I was really reluctant have having to put my things in storage especially after having to move out of my home. However, when I walked in the store Shea greeted me with a smile. Shea confidently explained what was my best rates for what size unit that I wanted and she also showed me around the facility. Most importantly, Shae made sure I had everything that I needed to move into the storage unit. After talking to Shae, I felt like I made the right decision by Using Extra Space Storage. I think she is a great person a a wonderful employee. Thanks so much Shae.😊😊😊
This Experience was excellent until the representative Shay. This lady was an absolute worst representative I’ve ever dealt with. She answered the phone eating, she did not have proper communication, she gave me wrong hours for business, she told me I had 1 time to process my payment on the phone or I would have to make it with cash. NEVER WILL I SPEND ANOTHER DOLLAR TO SUPPORT WERE SHE WORKS
I have a special Thank you for Shea. She was excellent when explaining the contract and fees. She made you feel welcome and important during my entire transaction. Shes represents what customer service should be. She is so professional. Thanks again Shea!!!!!
Awesome place!! Johnny helped me get set up! She made the process very smooth and explained everything specifically, brief!!! Great place to get a storage unit!
Great staff! Ms.Johnny was very helpfully with helping me pick the right storage unit and very kind. Cleanest and biggest storage office i by far have been in. Wish i can give you guys 10 stars , Thank you!
This place is nice however expensive and they keep raising prices. I signed up a year ago in January (2018) at $145 (including insurance) a month for a large unit. The following June it went up to $163 and I just got a postcard in the mail that it will be $181 starting in March 2019.Also Stephanie, who is no longer there kept asking me when I would do a google review. Why should I do a review when I don’t even have some time to see what I think? She also told me I could use the dumpster if I didn’t abuse it. I have a plumbing business and occasionally would put something in there. That changed when the owner was there one day and I stopped to throw an old toilet in the dumpster and he said I was violating the rental agreement. I was there another day and I saw someone stuffing bags and bags of leaves in the dumpster so I can see their point but the fact is I was lied to and called out when I never abused it. The rent increases in such a short period of time are unforgivable and I will be terminating my use of this facility.Stephanie and the current manager and owner of Extra Space Storage, here is your review.
We went and dealt with Aubrey today. She was wonderful and very helpful in securing the right size storage unit. I will be recommending Ms. Aubrey to family and friends.
I dont know where to start. Shae was amazing very polite and professional she took her time showing me all the units that I wanted to see with out getting irritated and short tempered. She took the time to get to know me and my wife personally and made us feel at home. Extra Space is lucky to have her!
Shae is very professional and efficient. She has great customer service skills which is rare these days. She provides fast resolutions and does all she can to meet customer’s needs.
I have never rented space before and I was kinda nervous. All my nervousness went away when I met Shae, she walked me through twice with the key pad and was so patient with me. Shae is definitely a people person. We even discussed our cats. So far I have been extremely happy with, Extra Space Storage. Thank you so much, Shae.
Very popular storage I wouldnt use another storage but Extra Storage.use it for five years no bad experience, loved it
This is a solid storage facility. I have rented lockers here over the years, from different management groups. I had to grab a room for my daughter so I said I would stop here and see what they had to offer. Tracie left me feeling like I was in good hands... Dont worry, I price checked also and their price was better than U-Haul (across the street).
Johnny helped me out to get a 10 x 10! She was very friendly and knowledgeable about the unit, the locks, the area and finding the best deal! Definitely reccomend Extra Space Storage!
Marka was the employee who helped us. She was so informative and not pushy. I have had the unfortunate pleasure of needing storages through our the years. Others always made me feel I had to pay more to feel my this are secured. Def not here. We had to move unexpectedly so it def felt awesome that this whole experience was quick and painless. The hours are great. Word of advice dont hesitate to ask questions shes so so helpful!
My husband and I recently moved to the Fort Worth area. We were thrilled when we found Extra Space Storage. The storage facility is very clean and secure. The manager, Amber Bass, is wonderful!!! She is extremely knowledgeable, very responsible and so friendly. Her entire staff has been friendly and helpful. Amber does a great job and we highly recommend Extra Space Storage! We feel blessed to have met Amber and to have found Extra Space Storage! Thank you!
I was very pleased with my rental experience with Aubrey at Extra Space. She was polite and efficient in helping me get what I wanted and on my way. Thanks Aubrey!
I was soooo thrilled to be able to walk into an Extra Space Co and be greeted by a wonderful, happy, joyful Employee by the name of Gabrielle! She was and is an AWESOME Person! Extra Space should be MOST PROUD of such a Valuable Employee!Im going to refer friends and family whos in need of leasing space to Extra Space Storage!😁I thank you for a swell experience Gabrielle!
Shae was very nice and understanding. She helped me with all my decisions and gave me great information about the property. She really knows her job.
The staff was very professional and helpful, explaining all of their terms and rates quickly and easily. We got ourselves a nice 10x15 unit and were in and out in less than half an hour!
Shae was a really big help. Shes got a great positive personality & went above & beyond helping me out.So if you ever need a storage unit, Shaes THE chick to go see!!
Johnny was amazing. I was surprised at how loving and professional her service was. I will definitely be referring others to their facility.
Johnnie was awesome with helping me with my storage needs. She was also great in conversation.i appreciate her. Thank You Mrs. Johnnie
Stefani was very prompt and friendly she thoroughly answered all my questions. She was knowledgeable and ensured that she provided efficient answers. She ensured that she showed me all of the added qualities on the property such as the motion sensor light. She is a great asset to the company.
Excellent service. Gabrielle made our experience fast and easy. She was super friendly and very professional. I would highly recommend others to this location..
Jhonnie and Jennifer were great! They were able to walk me step by step on securing my storage unit! Extra space storage on mandy is the place to go!
I was relieved to have met someone super nice and helpful on such a stressful move/relocation. She was the only reason I was willing to pay alittle extra for the unit. You get what you pay for and as long as the people you deal with are as courteous as she was then its sooo worth it. Thanks again!!!
Jhonnie was amazing!!! She was easy to work with and made my experience fabulous! So happy I chose this place for my storage needs!
Phil and Xandra are so nice and helpful! The facility is clean and well lit at night. They were a huge help when I was moving and offered me a free truck while moving in to their facility which saved me a ton of $$$$. If you are looking for storage in the Fort Worth area this is the place to be!
Great service. They made my move easy. Very professional.
Stephanie was super awesome and helpful. This is my first time using a storage and she made sure I had everything I needed. I definitely made the right choice coming here.
Great staff! Gabrielle is nice and will go out of her way to make everything happen in your favor!!! I would definitely recommend her service.
We needed a place to store our items in a hurry, shopped around and found the best price for our budget, and the customer service was excellent, marka helped us out so much I would definitely come back to rent from her. If you come here ask for Marka she will definitely help you out and will do it with a smile.
Staff is always very helpful and answers any questions I have. Prices are great, facility is always clean, and has great security
Johnnie was great, definitely took care of me. Explained everything and showed me throughout the facility. Brought back friends just cause of the great service
Very great service..Johnny was very helpful and nice..fast service..👍 👌 great..Me and my wife made a great choice by coming here not only good reviews but the service is marvelous thank you so much Mrs. Johnny thank you so much.2
I would like to thank Shae the Store Manager she was very helpful and great customer service. I would recommend her if u looking for storage facility Shae could help u 6750 Mandy Lane Location..
I am excited that that my storage experience was great.The storage facilities are like 5 star rate in my opinion.Your Manager Amber, is a great CSM and hard worker.Bother way I caught her working this cold moring sweeping leaves.I want recommend her for a big $2 raise.Thank so much.
Today i must give a thumbs up on ExtraSpaceStorage i was really bless to talk with someone who talks back to u on a professional leval and more than anything cares please stay Tracy the worid needs more pros like u right on Extra Space.
Shae is Amazing.. So helpful & friendly! She made sure I got exactly what I needed and the best deal possible! Excellent customer service!!👌
Lynn had great customer service when booking my reservations. She was very attentive. When i got to the storage facility Chrostopher customer service was awsome as well. He was informative
Went in today to rent a storage space and Shae was very professional and pleasant to talk to about my storage needs. She was very informative and the process was easy and convenient.
Stephanie helped us out. She was fast and and knowledgeable of company policy. Upbeat personality! She will definitely take care of you!
Christopher Savage was very helpful and friendly, getting us our unit and walking us through the whole process and the best options to fit our needs. Great clean facility, perfect for any storage needs!
Great facility with convenient access to the freeway. Site was clean and well-kept with adequate security. Gabrielle at the front desk treated me with the utmost professionalism and went above and beyond to get me what I needed.
Gabby and Stefani were awesome. Very friendly and helpful. We live in N.C. and did everything over the phone so when we arrived to move stuff it was easy as pie.
Very clean environment The young was very professional she explained everything clearly for me. I was having a melt down. But she really lifted my spirits and helped me pick the right size Storage. Thank you Ms. Gabrielle you one in a million.👍
Shae Kiser is awesome . She helped me figure out what I needed, this is my first time getting a storage, and she made it super easy. Defenetly will recommend this place.👍
This is my second time using Extra Space Storage and they are very convenient and cheap and will work with you. And the employees are nice and courteous and thanks for storing my property.
Shae was knowledgable and very friendly. Great deals and clean units. Security cameras all over the place and sprinklers for worst case scenario! Would reccomend to anyone for their storage needs.
Tracy and Blanca were very friendly and knowledgeable! Helped us get the best unit to meet our needs. Office and units are very clean and well kept.
Gabrielle Kelly was super helpful! This was our first time renting space and she answered all of our questions; made us feel comfortable with our decision.
I had an excellent experience at Extra space storage today. Lexa was very helpful after a long weekend of storage shopping. The facility was very clean and neat. I will referred all my friends.
Gabrielle was awesome with helping me get exactly what I needed. Most definitely goes above and beyond to satisfy her customers.Thank you so much😊
Chris is the BOMB!!! He explains everything you need to know and will answer any question without hesitation. Great guy. Wish more people like him were in the world of customer service!!!
Blanca!!!!!!!!!!!! She was AWESOME!!!!!!! ITS NOT EVEN BECAUSE SHE MOVED ACCORDING TO MY NEEDS, BUT SHE WENT THE EXTRA MILE WHEN IT CAME TO CUSTOMER SERVICE!!! IVE NEVER EXPERIENCED GENUINE LOVE, BUT THAT THERE HAS TO BE GIFTED FROM ABOVE! GREAT PERSONALITY, but about the storage itself. Its clean, safe, and Id store my belongings here again if I had to in the future.
Tracy was very friendly and gave great customer service. She was very thorough in her questions to ensure that I was getting the best deal and unit for my situation.
Very nice and clean place! I needed a storage fast and Chris helped me find the perfect unit to store all my things. And I got a discount! What more could you ask for :)
She was VERY respectful and helpful!!! She helped me save money and gave me discounts that I over looked!! I would truly prefer everyone that is looking for a storage to go here!!!!!
Ms.Johnny was very helpful. Showed me multiple units and helped pick the unit that best fit my needs. Very quick and responsive and answered all my questions.
Shae was excellent!!! She was very sweet and took care of everything we needed answered all questions that we had without making us uncomfortable.
Today we needed a storage unit as soon as possible and she was able to make the process easier and fast so that we can go ahead and move!! Michelle Cooper you are great!!!!
I needed a storage unit immediately, and Eden at the 6750 Mandy lane location was not only accommodating and kind, but she went ABOVE AND BEYOND perfect customer service. If you need a storage unit, go here and ask for Eden!-Brittani Hurlburt
Jennifer was perfect she did everything the right way effective and efficient and very courteous I give her five stars.
Jhonnie was quick fast and respectful the storage I rented was well cleaned would recommend them to anybody.
Johnnie is doing a great job. Awesome person! Storage units are clean and well taken care of...
Shae and Gabrielle are wonderful .They helped me with everything i needed fast and friendly. Excellent customer service .Highly recommend using this facility
Shae was super polite and took her time showing me all of my options and best rate. I would recomend her to every one in need of a locker.
Extra Space a good place to your valuable
Johnnie whats awesome she was very helpful very nice I would recommend anyone to go and speak with her about a unit kindness goes a long ways
Michelle C. was very knowledgeable and courteous when we inquired about a storage unit. She made the sign up and lease agreement go smoothly.
Very good company to store your valuables. Fast and friendly customer service all at a reasonable price. I would absolutely recommend extra space storage for your storage needs.
Great customer service. Love the vibe. Thanks.joel and denisha
Gabrielle was amazing she really helped us out in a pinch and got us a great deal she was very nice and I would recommend her every time
Johnny is very kind, helpful and friendly. She is very helpful upon the arrival and she helped me choosing the perfect unit.
The customer service was absolutely outstanding. Great facility to store your valuables!
I had the best experience with Extra space storage Johnnie was a amazing she helped me get the best deal at a low price . I’m beyond please with the customer service I received .
The ExtraSpace staff are very friendly here. I was referred to this location by family members who have storage here too. They absolutely love it here and Im glad I made the decision to choose this storage company - great staff and a great rate!!
I really Enjoyed coming back to Extra Space storage Shae and Gabby was Super Awesome it made my experience very exciting!!! And They were Very Professional I love Extra Space Storage💜
We believe that Shae is the best informative person we ve met shes very kind and sweet.Shes a people person your company is blessed to have her, thank you for her.
Johnnie was very professional and displayed the utmost customer service and knowledge of my needs. I would definitely refer to family and friends.
I had a great time here! Melanie is amazing, keep her.
Gabrielle at the Mandy Ln location in Fort Worth was a pleasure to work with. She answered all of my questions clearly, took me out to see the actual unit I would be renting, and made the process quick and easy!L. Crawford
The are so friendly and personable. They were patient when I was running late after work. They are super knowledgeable. The facilities are clean and well lit!
Needed a storage place fast, was able to get everything settled and moved in super fast. Great customer service from Kayla, she was super helpful in the process.
Fast friendly service if I ever need storage again this would be the place
I Was looking for a storage and called extra storage and it was the right choice, they helped me and had me set up right away. The manger here at Mandy Ln. is awesome and friendly, very clean neat place. Thank you Extra Storage...
Shae was super sweet and informative, she did nor have what I was looking for but still was able to lead me in the right direction.
Great people ,they will work with you if u are late . If I chose any where to store my things it would be extra storage.
Great customer service very informative and professional. Highly recommended for your self storage needs. And the prices are unbeatable
Great experience... excellent customer service .. truly felt like Aubrey and Johnnie made me feel like a family member.
I have been very pleased renting multiple units from Extra Space. I have used other facilities, but this is by far the most efficient and clean. The staff is very friendly and helpful. I definitely recommend it.
These guys did an amazing job at helping us!!! Great space and customer service!
Excellent service, well kept, would definitely recommend storing here!
Gabby was so amazing her customer service is above expectations she made sure she explained everything thoroughly and help me with my move to Texas
Tracy was attentive and reallly took the time out to make sure I got all my bases covered..thank you.
Shae is an amazing person! She was so patient with me and kind! She gave me the best deals.
First time getting a storage and I cannot express how EASY and FAST it was with Joni today!! Not to mention the price, I was more than satisfied with every aspect of this process 😁
Smiling sweet girls! Wonderful to work with, truly professional attitudes.Glad we chose Extra Space Storage. (:
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-05-07Excellent walk in service..ad popped up on Facebook and very convenient because I didnt understand the process and sizes online..I was able to walk in and out in 30 min..Jeff has excellent customer service..he acknowledged me immediately..very friendly demeanor..professional..offered to take me to view unit..explained the packing and sizing..I was gonna reserve and pay online but he did offer the promotion of first months rent FREE..and also saved me alot of money for two months worth..he offered me mattress covers..very appreciated..he discussed every detail for insurance and lease agreements which he took his time and made sure I understood and agreed to. ONE STOP SHOP..EVERYTHING YOU NEED..I feel very comfortable with referring this location to other customers..very recommended 👌
Review №2
2021-11-25Shout out to the manager Joel B. and front desk staff Denisha for outstanding customer service. When your belongings are inside this storage unit located on Mandy Lane please rest assured that your belongings will be completely safe and secured. Based on my experience, the staff at this location will go above and beyond for you. 100% recommend.
Review №3
2022-04-09During my call with Jeff, he was attentive and considerate of my family’s needs while we transition to our new home. He was professional and despite being fairly new in his role, he explained the process in detail where we could understand expectations. Thanks Jeff and Extra Space Storage for helping to make this a very positive moving experience.
Review №4
2022-08-11Did not want to move everything to the new place. Had no idea how much space I would need. Kelly was very helpful in making my storage decisions. No pressure no hidden agenda. The grounds are clean & safe, well lit
Review №5
2022-03-31Joel and Tiffany were awesome. 👌 The customer service at this location is superb. They are very knowledgeable and super sweet. I had a wonderful experience here.
Review №6
2022-07-16Great service, Jeff was very helpful and knowledgeable and made every effort to accommodate our requests. 100% recommended.
Review №7
2022-08-01This was my first time ever using Extra Space Storage Kelly was awesome she Was very kind Would highly recommendExtra Space StorageGreat CSR
Review №8
2022-07-07Highly recommend! Great customer services and everything can be done over the phone and online a plus for me!
Review №9
2022-02-28Joel was a big help and explained everything well. Brent was in training, but did a great job as well. Great customer service and great attitudes. Definitely recommend.
Review №10
2022-02-18Very much appreciated the help and assistance getting a storage unit. I had to make a quick adjustment with my move and needed storage. They handle my transaction with ease and over the phone. Everything was made simple and I moved my things into the unit with ease.