Wheelchair-accessible entrance
Yes
Extra Space Storage in Fort Worth
Categories
Location on the map
Fort Worth, Tarrant County, Texas, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 682-708-6196
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
North Freeway Location was a clean and updated facility! Sending a BIG thank you to Kelly for being friendly and helpful with all my questions! Will be recommending to others.
Excellent place to store my extra home furniture. Kelly is great at helping me out every time I come in! The building is always kept clean...and in the 2 years I have used them I have NEVER seen a rodent issue!
Kelly at Extra Space storage on the north freeway has been amazing! Great experience! Highly recommend!
Love this place, it’s nice and clean!!Great staff and they were able to help me get from a small storage to a medium size over the phone!!
I really appreciate the way Kelly and Tiffany always take care of me! Highly recommend this location for your storage needs!!
Wonderful experience start to finish with a precious young lady named Brittney! She was very patient with me through my confusions and never let her smile leave her face.
Wonderful experience so far everything is Super clean. So far it’s always the same person at the front and after a couple days she still knows me by name which is amazing to me because I can’t keep track of anybody. They were flexible with me I signed a contract for one unit and then I decided I needed a bigger unit and they let me switch with no questions asked. I got really discouraged looking at the reviews of all the other storage businesses. But this one has blown me away
Great service, everything was quick and easy. They were very helpful. Definitely recommend!
Thank you for the awesome customer service Kelly and Tiffany were so nice and knowledgeable definitely would recommend this location.
This is a great place to rent for storage. Really nice facility...clean...safe. Easy to get to and easy gate code access. Very friendly and helpful employees. I definitely recommend this place!
Kelly was amazing. She made us feel like family. The storage facility was also very clean and well lit.
I love the unit I have here at Extra Storage. It is very nice and clean all around the building. And the price was right as well!
Nice, clean facility. Tiffany was super helpful and friendly!
Very unethical and discriminatory. ESS increased my rent almost double-fold with no proper advance notice. Whenever I came to pickup items from my storage, I (Black) was often watched or followed.
I normally hate interacting with people but for some reason Brittneys vibe just helped with my over all experience, so thank you for that..
Such great customer service. Kelly was very helpful. It is a very clean place that I will recommend to others.
Kelly is so awesome, and did an amazing job taking care of me!
Customer service was top tier. Smooth and efficient rental process and the facility is clean and secured.
When I went in I was greeted by Desi and she was really pleasant and very helpful. She made the whole experience super easy and has great customer service.
Very clean and spacious. Fantastic customer service. Kelly was extremely helpful.
Very nice clean building! Brittney helped me out with all my concerns.
The place is very clean and Brittney was extremely helpful. The process is very easy and hassle free.
Doubled my rate after 4 months.Your cost of operations didn’t double. All this place does is sit there. I don’t even use electricity for my storage. What a con.
The units are spacious, clean, easy to access and very reasonable priced they work with you because I was in a bind and needed to move out but did not have a lot of room in the new home. I searched for what was in my budget and upon talking to Kathy she made it happen. And now recently she helped me with a second unit for my start up business with keeping it at a reasonable price for both she is great at assisting you with your needs of location that is accommodating to you. Thank you Kathy for everything...this will be my go to place for storage.
Well gee, I have had storage here off and on for three years. All three managers and the 5 or 6 employees have always been nice. Can we say that about all the business folks we deal with and depend on in all our affairs? Would be nice huh.
Tracy was an amazing help and helped me get the best space for me. I would recommend them to everybody!!
Holly was great she provided us with great information in helping us make the decision on the size of space we needed and went over the details and the process of renting a unit with Extra Space Storage. I am transferring from another facility to this one. Thank you Holly!
Kathy was great in helping us with getting a unit secured, she gave us the best deal and was very knowledgeable in assisting us with finding the correct unit that would be able to meet our needs. We have had a great experience here before with Larry a few years back and now here we are again and its just as great as before. Thanks Kathy!!!
I really enjoyed the experience with desi she was very respectful and she got me out of there very fast and she always has a very nice attitude.
The New Manager & her Co- Worker were Very polite & very helpful, Im sure Ill have a good experience with your Company if their kindness & helpfulness is any indication on how on how this company is operated . Great people & Their Smiles were a plus 👍
I was warmly welcomed the moment I stepped into the office.Holly was super helpful and patient with my million questions !! :). I didnt feel rushed like usually happens with other facilities where it is obvious the person is just pushing to close a sale.I left re-assured of safety. Great customer service !!
Kathy was extremely helpful, as always, great attitude, amazing customer service, outstanding personality! I appreciate her being quick and efficient; She was able to help with my move out and made it a breeze. Extra Space Storage will pro-rate the days if you need to extend it from your original, which was PERFECT that I did not have to pay for an entire month!I had one of their largest units, the 10x20, inside/temperature controlled. Reasonable monthly price, no contracts, and I was able to fit an entire 1200 sqft apartment (excluding the sofa) into this unit. A queen size, full size, and twin-xl bed along with a large TV stand/workout equipment, book shelves, kayaks, etc. - and literally 30+ large boxes - all fit into this unit. If youre looking to store a lot, get this size, it was also located conveniently next to the door, which I believe most larger units are.Thank you again Kathy!!! Stay awesome!!!
Desi Williams was very helpful and friendly she helped resolve the every issue I had very quickly I definitely recommend using them thanks you guys again !
The storage unit is very easy in-and-out very professional.. If one thing I would add is more carts to downstairs for availability other than that everything is great
Exceptional customer service. I have never had anybody, EVER, as professional, personable and kind as Kathy. I was treated with respect by her and Allie both. Always willing to help and met my every request. Beyond measure! I didnt know people like that existed anymore in this world. A true asset to Extra Space Storage. Also, the units and the whole property is immaculate. Definitely recommend this company if your looking for a storage unit. Thanks Kathy and Allie too. Forever grateful.... Carla Stearns
We have had an amazing experience. We wanted to search for the best unit location and Kathy and Ali were so kind to continue allowing us to view units until the best unit was available for our needs. We got a great unit and the process has been smooth. We chose this location because it is secure, clean, and we love the bonus of using the carts to load and unload. We would highly recommend this location to store.
Kathy is sooo sweet. She helped us with everything we needed. She really goes the extra mile for her job. We come here anytime we need a storage unit. 10/10 would recommend for anyone!
Moving in with company has been so easy! Michelle was extremely helpful and very nice. She was able to answer any and all questions and informed me of all the policies. By far the best experience Ive had with a storage company thus far :)
Kathy made this experience for my husband and I as first time storage renters AWESOME! She was so easy and spoke in a way we understood her perfectly clear. We would recommend Extra Space Storage to all of our friends and loved ones. A huge thank you to Kathy for being so sweet to us and our little babe.
Thank you Kelly, you have been more than helpful, great customer service and assistance!!!!!Thank You So much
So far so good. I have had my unit a little less than a week but Im happy. The place is clean and well lit and feels secure. Kathy was extremely nice and helpful. She answered my questions and concerns and was very responsive when we called the next day. A+
Great Experience and everytime I have a question the people in the office always have the answer...
Ali Ward, asst mgr. at extra space storage is always helpful with assisting me with paying my storage bill. I was happy to she had swept up the floors and the entry was nice and tid🥰😇Keep up the good work, keeping the property clean - so nails gets in my car tires!! Kathy Smith was nice to offer me water on a hot day 👌🏾
Michelle was great. She really helpful and explained everything. Showed us a 10 x 20 and we realized we might need something bigger so she also showed us the 10 x 30 with no problem. She’s super sweet. If you go to extra space storage I highly recommend asking for her!
Looked online for storage places and Extra Space Storage came up. They had the best prices and the facility looked nice. After doing reservation online Kathy called me to make sure all was good and to thank me. When we showed up to check in Kathy was very helpful and also came to make sure all of our stuff fit in. This storage is very clean and seems secure. Ty Kathy for all the help!
Kelly is great and help me with everything I needed
The staff was very helpful, kind and professional from the beginning to the end. A great place for all your storage needs...thank you for a great experience 👍
From my phone call to get information, (spoke to Jeremy in Utah) ; to the connection with Holly at the facility closest to me, the whole process was perfect! Thank you Holly for staying after closing to help with all my questions! You were very kind, helpful and your patience with me and my undecisiveness was very appreciated!
Kathy (with a K) was great to help us get moved out when we needed. Cant remember the name of the guy that helped up when we moved in but he even left me a cool little personalized note. Very clean facility and super friendly staff. Well done extra space.
On line rental was easy and I got a quick response from the manager welcoming me to the facility and making sure I had received all the site access and other info. Facility is very clean and well maintained.
Desi is very professional and nice. She helped me with the best size unit for my items. The property is very clean and quiet.
Kathy was very nice, helpful and professional. I have transferred units from city to city’s and down sized this last time, I cannot say enough about the level of curtesy and kindness, never had a better experience with renting storages in my life. Well secured very clean and well lit units. Thanks Kathy for your help made moving a lot easier.
Desimonic was so very helpful, she greeted me with a smile and answered all of my questions perfectly
Kathy made the experience so wonderful! She knows the answers to every question you throw at her. The other day I came in to find cover for a hail storm, and though they had no more available space, helped me brainstorm great alternatives. She is truly an irreplaceable gem at this location. Would highly recommend stopping by here for your storage needs, ESPECIALLY if you live in the nearby hotels.
Came to Extra Space is in May simply needing a storage unit for a short period of time to store wedding decor and Kathy was helpful and knowledgeable, fast and efficient. Two months later the wedding is over and I debated between letting the unit go or downsizing and once again Kathy was to the rescue. Thanks to her help I still have a small storage unit and am saving myself $. I am also able to more easily revamp my home with all our new stuff from the wedding without losing my mind over the clutter. We also had issues with the system rejecting my payment but Kathy went above and beyond contacting help desk to resolve the issue and letting me leave until it was resolved so I didn’t have to be lingering around waiting. Kathy’s customer service is impeccable and pleasant I’m so happy to be an extra space storage customer.
What a great experience. Holly helped us and she went above and beyond to get us into a unit.She treated us right at the last location and again the service she provided at the new location was fabulous.
Today I had the most delightful experience with renting a storage unit at Extra Space Storage, 6021 W I-35 Service Road in Fort Worth, Texas. The onsite manager, Michelle, took care of showing me around the facility and pointing out all the advantages of choosing Extra Space Storage over the competitors. Extra Space Storage is clean and modern. The facility is well kept and has security cameras throughout. I feel safe storing my household goods here. Michelle took extra time walking me through the rental contract and all the benefits it provided. At no time did I feel pressured during the contract write-up. I highly recommend Extra Space Storage for all your storage needs.
I have to start this review off by telling you all How amazingly Sweet an helpful Michelle has been through the whole process of getting my unit an making sure I have all the right things for my use of it, an my move. After a difficult decision, an lots of crying, walking into the store and seeing her smile an amazing personality made my day. It felt good to have someone be kind an conserned that my precious things will be safe an secure. Thank you, Michelle!P.S The process was fast! The facility is very clean an well lit, access to the units is easy. An don’t forget to say hi to Lou he’s running around there as well.
My wife and I experience with extra space storage was very warm and relaxing, Larry and his employees made us feel welcome from the start. The process of signing up was so easy and everything was electronic and by email and texting. The free month they offer come in handy. I would recommend them for all your Storage’s needs, I rented two out door spaces from them. Overall I enjoyed my experience with Larry / extra space storage .
AMAZING storage. Showed up 10 minutes before they closed, in a rush to get a unit. Thanks to Kathy she got us a unit that night at a GREAT price. I Highly recommend Extra Space Storage for all your storage needs.....
Love how new and well-kept this place is. By far the best storage unit I have used. The carts made moving in and out so much less of a hassle. Having an elevator used for both freight and people was a big plus. Loved the temperature control in the unit. I wasn’t worried about my things being tainted by the heat, bugs/critters, rain, etc. The people were very nice as well. All around awesome experience.
I had a great experience until it was time to cancel our storage unit. I called after we moved out and was told I had to come in person to cancel. I then showed up in person and was not asked for any kind of identification. I asked her why I needed to come in person if you are not going to verify my identity. She told me I could have just called to cancel. This was only so annoying because the office hours do not work with my work schedule. The unit was cleared out mid December after office hours and I was not able to cancel the storage until the 31st. I had already been charged for January and explained that I was upset since if they would have just let me cancel over the phone I would have had the unit cancelled before I was charged for January. She was rude and clearly did not care and told me we do not issue refunds. I will not be coming back for this reason. Nothing is more annoying than a company with employees that do not know their own policy. Now I have paid for something I do not need, have, or use.
Larry was extremely helpful helping us choose the right sized unit for our needs. He was very thorough in explaining our rental plan with us and we really appreciate the month to month plan option. Units are very clean and cooled with AC. I like that security cameras are in use 24/7. We will recommend this facility to our friends and family! Thank you Larry!
Kelly is awesome to work with!!! Great person!!!
Love the reminder calls from Extra Space Storage since life can get overwhelmingly busy. Kathy is the best: personable, professional and knowledgeable. Space is always clean, locked, safe...simple set up as well.
My experience so far is five stars. Kathy is a very professional and knowledgeable. Shes helping me with getting a right size unit. Ill be starting moving in tomorrow
Michelle was great! She has excellent customer service & was very helpful with finding us a perfect unit for our things. I would definitely recommend her to anyone who needs storage space.
Kelly did an awesome job! Thank you!
Michelle was awesome!* Very positive and a great asset to the company!* She noticed a propped open door and instead of passing by ignoring the issue she made sure management was aware and Closed it!!* Love iT! YES please keep our storage safe and secure!!* Thanks Michelle!* picked out storage today!
Came to extra space storage to get a quote on a unit the customer service provided by Kathy was great! She gave us multiple options. She was super fast and very friendly!Looking for a storage!!!This is your place!!!
We transferred to a smaller unit after moving out several large items. I forget her name, but she was extremely helpful and was able to get us to a smaller unit just around the corner which was super convenient! Only complaint is that our first unit price increased twice over the past year and became much higher than our original amount which was disappointing.
I came from many years with Public Storage and switching companies is always a pain, but Michelle was EXCELLENT and even took the extra time to interact with my two wonky kids after they got out of school. She was very knowledgeable and helped us make the best choice for what we need.
Met Mr Larry here to look for a storage unit to store our extra stuff we don’t use. Mr Larry was very knowledgeable and extremely nice. He showed us available units and asked us what our needs and price points were to make sure we got what we needed. If you are needing a clean and safe place to store please come see Mr Larry for help you won’t be disappointed
Great place to store your necessities. Kathy Smith has always been wonderful and pleasant to deal with. Will always be my go to storage facility when needed.
Kathy was helpful and took extra time to make sure I was in and out and got to work on time. Wonderful lady. I was a little disappointed to hear their pest control only consists of treating the building as a whole, not the units or halls on the exterior of the units.
I had a great experience at Extra Space Storage leaving my car and RV for 12 days while I was on vacation. Larry was very helpful and professional. I highly recommend this business for your storage needs.
Wonderful experience here! Moved to town with a uhaul and our previous storage unit choice fell through but Extra Space was ready immediately with an affordable price! The staff has been friendly, helpful, and knowledgable. Would definitely recommend using this Extra Space Storage!
Kathy was so helpful and very friendly!!! She’s such a sweetheart, made sure I knew everything up front and gave me the BEST DEAL possible!Thank you Kathy ❤️❤️
Very clean, well lit and accessible. Extremely friendly staff. Kathy made move out a breeze! If I ever need to store anything again I will definitely come here.
Excellent customer service skills and is so helpful thank you so much Miss Desi Williams for the help.
My boyfriend and I have been super uneasy about moving all of our belongings into storage and the possibility of damage or theft ect. Michelle was extremely helpful and just THE sweetest woman. We ended up being late and she stayed much later than she was supposed to just to make sure we were happy with our final decision. Thank you thank you thank you!! I would absolutely reccomend keeping your things here.
I reserved a spot on line; the manager called me to confirm, I told him I was coming from out of town and would be there close to closing time. I ran into traffic and the GPS recalculated the arrival time to be 10 minutes after closing time. I called the manager and he said he would wait. The manager ended up waiting 30 minutes after closing to make sure I got there and got set up. This was a tremendous help because I had no place to park our new 39 foot fifth wheel. Thanks
I absolutely adore Colten and Kathy! I love this store and it is very well maintained and I wouldnt trust any other place with my belongings other than this store! Thank you Kathy and Colten for the great customer service and outstanding upkeep of the store! If I could give 10 stars, I would!
Customer Service has been excellent, the facility is clean and accessible. Any concerns that I have had regarding insects were taken care of immediately. The Manager is awesome!
I really appreciate the co worker name Michelle for being patient with myself and my husband because we both are deaf and she know a little sign language! We are happy about that and she been very helpful and took time to write back and forth on papers and she explain everything we need know! 👍🏼👍🏼👍🏼
Both the customer service personnel and Ally from the unit I spoke with were very helpful and respectful. They both are great associates and Extra Space Storage should be proud to have them as their associates.
It was an excellent experience and wonderful serviceThank youDesi Williams
I called and was treated very pleasantly by Ali and her coworkers. They showed up on time, took me to see my space, answered all of my questions, and helped get me everything I needed to make my move as easy as possible.
Alley and Kathy were the best, helping with all matters, very suggestive, and just made everything easy........I appreciate you both so much, you the best.........If your in the need for some extra space go see these two ladies they will take care of all your storage needs!
This is a new Extra Space Storage that just opened so everything is new. I definitely recommend this place if you are looking to store your valuables. They have cameras and you can only get in with a code they provide you with and the units are very secure. Also the staff are very friendly and very helpful. They gave me all the information I needed and made securing my unit super quick and easy.
All the staff (especially Larry) were very friendly. Made my unit reservation online and by the next day I received a follow up call. New units and perfectly clean and priced are reasonable.
Michelle was so helpful with getting my storage needs taken care of! She made sure I was fully aware of all they had to offer. I was in and out in no time. Great new location as well. Thank you!
Super friendly and informative staff members. Had my unit cleaned and ready for use the very next day. Will definitely consider renting space from them again, when extra storage is needed.
Michelle was awesome!!! She was so helpful and took me on a tour of the facility. This storage facility is so much better than the one I had before! (Uhaul :-/) Highly recommend!
Brian is always so courteous and pleasant-- came in to buy boxes and left feeling well taken cared of. Great customer service!
Ali was friendly yet professional. She was courteous and respectful. She helped me with a split payment on my storage unit. Thank you Ali for all your help.
Rent was raised 3 months after moving in, not to mention I was giving 0 notifications to the increase so instead of my normal rate when I went to pay they let me know it was 76 more then before out of the blue.
Definitely recommend!! I can’t for the life of me remember the name of the man who helped me, but he is super nice and really efficient. I’ve never used a storage place before, and I am super impressed at the service, the cleanliness, and the prices!
Very clean! Super friendly and accommodating staff. And competitively priced. Ive used a number of storage facilities throughout the years, all over the country, bit this is by far the best!
Im moving and wanted to get a quote for a storage unit. Got the answers I needed and was helped out by a guy named Brian. Excellent service!
A great storage unit! It’s well maintained, clean and has great rates. The staff here are kind, helpful and knowledgeable. We highly recommend them!
Michelle was great. Got me in and out in a timely manner. Nice clean place and staff is awesome! I highley recommend this place. Prices are very affordable and received my 1st month free!!
Holly helped myself and my companion Jacob find a unit we loved, answered all our questions and was straight forward about everything.
Great experience very nice and clean place I was recommended by a family member and they were right definitely the best place to store your stuff.... I would like to thank you to the manager Larry for the excellent service. Definitely be using your storage facility and recommending it to all my friends and family!!!
Aubrey was wonderful! Process was quick and easy- she helped me get the exact size unit I was needing. 10/10 would recommend. 😊
Update 9/10/19. I recently upgraded to a bigger unit and the staff was so helpful at finding the closet unit and giving me time to get my stuff moved. I actually saved money by getting a bigger unit!
Kelly was so very helpful, professional and knew just what I needed.
This is a great place for storage. Michelle is awesome.very knowledgeable of the service. very friendly and helpful. Awesome customer service. I am very satisfied with storing my stuff here at extra space storage. I will highly recommend this storage unit.
Stopped in for a quote, as we need to clear out our garage. Facility is very clean and well maintained, staff was very helpful. We will be renting a unit. Prices seemed fair for the space.
If I could give 0 stars I would. I paid for an indoor climate controlled storage unit. The ac broke and caused moisture in our unit. The manager at the location stated that was the reason and told us to start a claim. It has been nothing but problems. All of our belongings are covered in mold and most had to be thrown away. It has cost us more than we can afford to clean and replace everything. And bringing the mold into our home scares me for getting in the system and causing illness.
Me and my wife Had an awesome experience with Cathy she did an awesome job explaining the different options that were available, she was super friendly and fast and most of all had a great attitude.I will definitely recommend and refer anyone I know to this store
Kathy is the best, she helped me with everything! From the exact size of space I needed and supplies! I definitely recommend!
This storage are totally professional,very nice,very clean always.price you cant beat.Employees ally and holly at the alliance store are totally awesome.very knowledgable and very helpful, you cant go wrong.
Kathy is great! Very professional and personable. The facility is clean and the service was great. Thank you for a good two years!
Renting a space at Extra Space was very easy and friendly. Larry W. One of the most helpful, knowledgeable and people person made the process extremely pleasant. I will recommend for anyone to rent a space from Extra Space at Western Center and I 35W.
Kathy was friendly and helpful and showed us different units explained what were the difference on prices and space. She made us feel welcome.
Great place to store after coming from life storage this has been the best place I have rented from. Kathy has been very helpful and professional getting us the right space.
Kathy was so helpful and nice! The process was easy and quick. The location is very clean too. I would definitely recommend this Extra Space Storage!
This facility is always very tidy and clean. The staff is always there to help when needed. I highly recommend this facility for your storage needs.
Facility is nice and clean. Getting everything setup was a breeze. Larry was quite helpful and very pleasant to work with. Cant beat the price.
It was a pleasure to come to Extra Space Storage, Customer service on the sign in went very well. It was hassle free and speedy. I would recommend your service to everyone. Thank You & service was great.
I really like how nice and secure the facility is and I love the people running it. I laughed so much as we were setting everything up and filling out the paperwork. Cant say enough nice stuff about the place and especially Larry.
Upon Arriving the store was very clean and immaculate, the store representative was very welcoming and willing to help which is awesome because sometimes you get those who have had a long day and you can just sense the dont have friendliness in them any longer... He introduced himself and handled all my inquiries found me an awesome price compared to my previous storage facility and it didnt take very long.... Thanks Larry
Facility is clean and staff is very friendly. I feel safe leaving my things there. Price is very reasonable even with the insurance .I feel reassured that my possessions are in good hands.
It was very easy to locate on Google maps. When I arrived, Ali Ward, the assistant manager was present. Very thorough, helpful, and pleasant. I do recommend this business.
Ask for Desi ! She gave the Best! Customer service.I will make sure to spread the word..thanks Desi🐝
Very quick, friendly and helpful staff. Great experience at this new facility.
I absolutely love this storage place. Everything is so nice and clean. The staff is super friendly and helped me with a smooth move. Thanks so much ❤️
Michelle and Larry are awesome! They helped me find the best unit possible, and the facility is super clean! I will be an extra space customer for life!
Great customer care!! Robert takes the time to show you all the units and explain the key differences!! Great choice!! And there’s no long term commitments! And an excellent and brand new facility!
Kathy was extremely polite and professional to help me get exactly what I wanted at a lower rate than I was currently paying. Best kept property Ive ever seen to boot.
Went in and received great customer service from Desi thanks alot
Larry is awesome! Prices are affordable and the first month is free. Who can beat that?! I highly recommend this facility for your storage. Ask for Larry!
Great location. Affordable (had a 20X20 unit). Accessible 24/7 and great employees. Kathy is great!
Extra Space Storage has been and continues to be an excellent experience! Staff is friendly and helpful! Good security, gates and locks work great!
Michelle was very nice and helpful. The place is new and clean. Looking forward to having a space here so close to my apartment complex.
Such a beautiful facility and kind staff. The new staff is a great thank you!
Kathy was very helpful and friendly! Clean facility, double gates for access 365 days! Very reasonable rates (check out internet pricing!)
Had a great experience service was good thank you desi
Just started here, and so far loving it! Great customer service and easy process to get a unit. Elevator access for indoor units which is always great to have!
Kathy the Manager was awesome. Very patient, friendly, helpful, and made the process easy breezy. Thanks!!
The staff is very professional, friendly and very knowledgable! I highly recommend using this extra space location because its very very clean, it has A/C, free rolling carts and easy to access!
Extra space storage is awesome. Michelle was great at explaining everthing and helping me find the right storage unit for us!
I was switching over from a previous self storage place because I was no longer happy, and the staff was extremely nice and helpful and it was night and day difference between the two. I would highly recommend this site if you’re looking for somewhere to store.
Kelly is super awesome.
This facility was very clean and comfortable. the staff was friendly and explained everything thoroughly. the 24/7 access is convenient since i work nights.
Ali helped me today and she did an excellent job! She was very nice, helpful and efficient.
Very clean storage! Great customer service and the prices are stellar!!
Kathys great......wether i am renting an additional unit or cancelling a unit or parking one of my extra vehicle toys. And they do keep it cooler than the competition.
Michelle was great and easy to work with, explained everything and got me a good deal. Highly recommend.
Kathy helped me a lot choosing a storage that was right for my needs. Recommended 100% excellent service .
Very Clean, Fast follow up if they miss your call. Very Very professional
Allie was very professional and personable and helped us meet our unique storage needs
Great location! The building is clean and well maintained. Elizabeth was amazing and extremely helpful and has a wonderful personality.
KATHY WAS SO HELPFUL. AFTER I WAS BROKEN INTO AT (GREAT VALUE STORAGE TWICE. AND LOOKING FOR A NEW STORAGE UNIT. I CAME ACROSS EXTRA SPACE. AND MET KATHY SO GLAD I DID. I REALLY FELT EXTREMELY COMFORTABLE WITH HER. THE FACILITY LOOKS EXTREMELY SAFE. KATHY WAS SO PROFESSIONAL. AND KIND THANK YOU SO MUCH KATHY
Just rented a unit here. Michelle was so friendly and helpful, going above and beyond with our entire encounter! Thank you so much!
Always great seamless service. Easy to reserve units and pay online.
Very friendly staff here, they were happy to explain all of my questions. The facility is very clean and secure as well.
Super happy with how simple and fast it was to get a unit here. Larry was very nice, helpful, and was really good with my kids!!
Aubrey was very helpful and professional. Quick and easy process getting a new unit!
Kathy was super friendly and helpful when we set up our unit. The facility is very clean.
The employees are very friendly, renting a storage unit was extremely easy and the prices are very reasonable. Would definitely recommend to friends and family.
Michelle was great. She took care of my storage needs and was a very helpful answering all my questions.
Good location, Easy access and they have nice wheely carts to use.
Staff is very nice and helpful, storage is clean as well as lobby area, the whole process is fast and easy.
Elizabeth was very helpful and accommodating. Explained things well and very pleasant person. Facility is clean and well kept.
Very clean facility. Management made getting storage easy and a quick process. Cant wait to move my stuff in!
Very clean and secure. I couldnt have made a better choice. Its a great place to store your things.
Very clean storage facility, super helpful staff who goes above expectations to ensure you are satisfied with your storing needs.
Very nice and friendly, Kathy helped us with information we needed for the storage space.
Great customer service. 1st time renting a storage and they were patient and welcoming
Larry was great to work with and the process to sign up for the rental unit could not have gone smoother
Very clean and nice building. Its great to go to a storage place that you dont feel like you will be stabbed while putting stuff in.
Vey clean and secure place.
Kathy was so informative & willing to show us multiple units so that we could make our decision.
Friendly employees. Convenient location. New and clean storage facility. Price reasonably. Good place for storage.
The staff @ Extra Space Storage are friendly & professional. The location is nice, clean & convenient. Thank you!
Kathy Smith and Ali Ward were excellent in helping me with my storage needs
Brittney was a huge help!
The ladies working the front desk were nice and helpful. The pricing is great and it’s not far from TCU!
New and clean facility. Michelle was great in helping me choose the best storage for my needs.
Larry, made me and my daughter feel very comfortable, answered all our question and helped to get the correct size storage. Thank you Larry and Team.
Very clean facility. Staff is always friendly and helpful. Prices are very affordable.
Kathy is awesome and the whole staff are very helpful, great service and prices
I absolutely love this place, the people here are amazing, the way they interact with you is above any customer service any where. Their there to actually HELP not just sell and I love it 💕💕💕 and it smells AMAZING.
Friendly helpful staff, windows in building bring in more light so its not so dark. Renting a unit was a breeze :)
Very clean facility and the staff was helpful and friendly! So glad I made the choice to use Extra Space!
Great service, friendly attendants and a very clean place.. felt comfortable renting there.
Cabrini provided great friendly service while clarifying coverage and pricing! 10/10, very recommendable
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-05-18This place is great! Easy access both by location and approach with an East and West gate. Site is secure and clean. Convenient wheeled carts at both entry locations. Clean and well-working elevators for second and third story units. The price was also the best in the area. I needed two units and thetelephone customer service agent was extremely accomodatin and made the process as easy and clear as possible. Last, but certainly not least, the customer service team up front is super friendly and welcoming. I received a call the day after I reserved my units just saying hello and welcoming me to the site and letting me know the hours and they were there for me if I needed anything. Stellar! I highly recommend this storage facility.Bonus: there are lots of places to eat and even a theater near by to blow off steam or refuel after a hard day of moving!
Review №2
2022-06-20Kelly is awesome to work with!!! The process of reserving a storage unit was easy and stress free. She took the time to show me the units and helped me choose the right size based on my needs. The facility is very clean and smells good. She also even offered me a water as it was super hot. I would highly recommend this place for your Storage needs!!!
Review №3
2022-06-27I’m not sure how to begin. I will do my very best to give the short version without forgetting the important points. After 9 months of frustration and being ignored. The manager/Supervisor of Public Storage Longhorn in Fort Worth/Saginaw location was so rude his answers to our questions was sarcastic and totally unprofessional more like disrespect. We had a 10X20 unit, climate control. From day one the light inside our unit was not working. We report it and needed it to be repaired. It was so dark that we could utilize it the way needed. Because of darkness. We couldn’t read our labeled boxes and totes. So inconvenient because of having to use one hand for flashlight. Very dangerous for us. Anyway after 4 months of being passed on to another person,location, supervisors, service departments, and a so-called home office/corporate office that said we had to deal directly with that location. The same rude supervisor got so upset and screamed at us. Demanding that we didn’t turn in a work order because he never was informed about anything. When we called him out on that lie, pointing out he was the first supervisor at that location we spoke to. And was remembered because of how we were treated. He took a key to our unit at that point and kept the key for over 4 months. It was NEVER repaired and our key was picked up this afternoon by us. We have had enough and going to Extra space storage on I35 and Western Center in Fort Worth. I am so happy we called them. From the first phone call which was answered by a call center to scheduling appointment to signing papers was absolutely flawless and effortless on our part. I can’t believe we were stupid enough to stay so long and have a business tell us they are the #1 and largest in their business. Our 10/20 unit won’t make or break them. I really hope the right person from Public Storage reads this do something about the staff at Longhorn Fort Worth location. Most of all I hope someone from extra storage corporation reads this and know what amazing employees they have. Thank you all.
Review №4
2022-05-15Best storage unit I ever rented from.. Very clean and the ladies that work the front desk are very pleasant and helpful.. I highly recommend this storage facility… The price is affordable and having access to the large Dollie’s was a big help with transporting items.I give the storage a 10”
Review №5
2022-08-10Kelly was so nice, and thorough with explaining everything. She made sure to show us the units so we could figure out the right size that would fit our needs. It was very clean and nice smelling inside as well. Definitely an easy and great experience.
Review №6
2022-05-05Extra Soace Storage provides a clean and secure place to store your belongings. The customer representatives are helpful and kind. To top all of that off, they don’t force you to store for any minimum amount of time! Which is very nice if you require flexibility. I’ve always had good experiences with Extra Space!
Review №7
2022-08-12Miss Tiffany answered my questions about the storage rentals. She was very sweet, patient and knowledgeable on the type of storage I needed. I would definitely recommend to family and friends
Review №8
2022-06-05The facility and overall care of the building was awesome. Im happy that all my stuff fit in our space. Was very appreciative of the water that was offered to me and my father n law while unloading a uhaul in the middle of the afternoon. It was really hot and the staff didnt have to do that but when he did it was sooo kind, caring an thoughtful. Thank you soo soo much. We are grateful an thankful for the service provided an offered here. Definitely recommend renting here to anyone needing storage. 2 thumbs up!!
Review №9
2022-04-29Kelly is awesome! She helped me with choosing the right storage unit. It was a perfect location for my movers to load my belongings in a timely matter.
Review №10
2022-07-13Brittney is very knowledgeable and helpful. Great customer service and had answers to all my concerns. I will return time and time again. Also will recommend this property to all my family and friends.