Credit cards
Yes
Family PowerSports Odessa in Odessa
Categories
Location on the map
Odessa, Ector County, Texas, US
Payments
Phone: +1 432-368-7907
Site: http://www.fpsodessa.com/
Site: http://www.fpsodessa.com/
Opening hours
- Monday:Closed
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (179)
Brianna did awesome personally went and picked my bike up from San Angelo
I purchased my first Indian Motorcycle from Family Power Sports in Odessa. Tyler was my salesperson and he was wonderful through the entire process. Having owned a Harley previously, he answered all my questions... very patiently and thoroughly. Their service department is outstanding too, Nate is very knowledgable and has helped me with all the adjustments that I needed on the bike. Overall a great experience...your team is awesome!
John Lopez helped find an 80s model Honda Ive been searching for, unfortunately with my budget I was unable to acquire the bike. The all around customer service from John was great. Thank you
Hector was amazing. Very helpful and didn’t give you the salesman run around/ pressure. I walked away from him once and tried to find a better deal elsewhere. When that company was giving me the runaround I went back to hector he helped me get the price I was comfortable with and came home with a brand new Polaris Ranger 1000. I’ve had it over the weekend and already put 12.5 hrs on it riding around the house.
Hands down the BEST service I’ve ever had!!! Christian Sanchez helped me from the moment I called until he helped me strap my bike down for the ride home. ALL staff is well above professional and helpful. I would definitely recommend anyone to Christian and all of the staff at Family Powersports in Odessa!!!!! I will never spend my money anywhere else.
Bought an Indian Motorcycle from here and Brianna S. helped us! Great person, great personality. Will go back again. My wife loved working with her and it wasn’t a pain going through all the steps to own it, like buying a car. We look forward to working with her again.
I am going to just say that these people went above and beyond to make sure we were taken care of!! My fiance had purchased a Bennche Warrior from the San Angelo Powersports in 2018...the whole time we had it he hated it due to the quality of service he received from them. He is a retired Army Veteran, served 20 years, and they basically called him a liar and a thief over some bolts and brackets that should have been with the vehicle in the first place. Weve had in a few times for service and every time we told them it smelled like it was getting hot so they would service it and always found nothing. The last time we took it in would be the last time...he was looking at maybe getting into a new one...so he asked what they would give him for it... well for what we paid for it THERE and they serviced it THERE...it was a kick in his teeth what they offered him. So, I had gone to Odessa to buy groceries and decided that I would go by and see what they had at the Odessa Powersports and see what they offered for the 2018 Warrior. They offered, sight unseen, twice what Angelo did! So, I picked out the new vehicle I wanted and paid the down payment...at first they decided to call Angelo about the Warrior... which was great...no problem. But my fiance told them he would not buy a new one unless they gave him what they offered him for the other one. After speaking with Angelo they had decided they werent going to give him what they offered him so he told them he would just take his business some place else. 3 days later I get a call from our salesperson, Christian Sanchez, letting me know that we had a deal! Their people went above and beyond to make a sale and treated their customer with excellent service!! My Veteran is like most older Veterans...he can be tough to deal with...but they made him a very happy customer and he will be back!! Thank yall so much for going the extra mile... that meant a lot to him!! 🇺🇸🪖💪
Family PowerSports of Odessa went above and beyond to help my find what I wanted. From the salesman (Christian) looking at and providing details for every model on site and following up with additional inventory that arrived, to the Sales Manager (Chris) who provided insight on units being delivered at later dates, these guys worked their butts off and constantly communicated to get me riding within my budget. A big thank you to the team as well. Brianna, Johnmichael, Farmer, and Ashley (apologies for any misspellings) for making the process smooth and educating me on my new purchase. You earned my business today and in the future. Thank you!
Nicole from parts was extremely helpful, courteous, and is an exemplary person when it comes to customer service. Not only did she quickly find the tires I needed, but she made sure I was able to get them ordered and in the store congruent with my timeline. My bike is my daily driver and she made my life a whole lot easier. Thanks Nicole!
Great service from Emerald. She walked me through the entire process, called and explained each issue with my vehicle, and got my OK before proceeding. She even gave me some tips on preventative steps I could take in the future. She is a fine rep for your company!
I had a great experience with FamilySports Odessa, my salesman Brianna was awesome, very nice and respectful. Emerald the sales manager was also very helpful getting me what I needed. I would definitely recommend anyone to do business here. Thanks again
Absolutely have to recommend these guys. They made my purchasing experience great. They worked with me on payments, made recommendations, went over features of my bike and stayed late after business hours to do some of those things. They were not pushy just helpful. Great experience here.
EXCELLENT customer service by a young man in parts named Simon. I Rarely ever buy from a retail powersports store, Simon and his phenomenal people skills and great willing to help attitude has made me a BUYER here. I truly appreciated his efforts and help and I bought about $250 worth of tires and parts ONLY BECAUSE of Simon and his professionalism. Outstanding young man with a great attitude!! Will be loyal with this guy and buy from him again no doubt.
Check out the service department for all your service needs. Service Manager Edward and his team are the best! Thanks again to Family Powersports for making things happen.
The sales experience was great got exactly what I wanted but the service side not so much. Ive had my rzr for less than a year and have had it in the shop multiple times for repairs that they have “never” experienced before. This last time it was in the shop was for repair on where the engine and transmission Bolt together. Got it back fixed for about two weeks with one ride in and bolt were so tight that it cracked the transmission housing called about repairing it, was told I would have to cover the repair in full for their mess up. If I’m not mistaken they cover their work up to 30 days but there was no talk of that. Over all bad experience.
My experience was awesome! Won’t hesitate to buy from them again when I’m ready.Christian and Mr Lopez went far above expectations and got me into a beautiful Indian.Thanks guys!!
We just purchased a new RZR and Hector was our salesman. He did an excellent job helping us get the RZR we wanted and even helped us arrange delivery. Hector provides excellent customer service and Family PowerSports.. Highly recommended.
Nothing but great things to say! Simon in the parts department went above and beyond to help me out and ship me parts. Excellent communication, very professional and thorough as we communicated via phone and email. I will be doing more business with Family Powersports in Odessa thanks to Simon earning my business and making me a fan.
Just picked my Indian up from its 15k service. I left it overnight because I was limited on time to get back to Odessa. For some reason, every time I leave my bike here, it always looks new and shiny when I pick it up. Emerald got me in as usual on short notice and, as usual, took excellent care of me and my bike. I never have to worry about what I need done or whats covered because Emerald is always on top of it. I wish I could get half this service most places I go. Thanks for taking such good care of me and thanks for keeping people like Emerald on staff.
Briana was so friendly and she made our buying process an easy one! I particularly appreciated all the follow-up by the staff as well as how easy it was to call them and how they were always available.
If you havent stopped by to just check out what they have to offer, then youre missing out. Best customer service out there when it comes to buying anything. From start to finish, they will help you and let you know what you need to do. If you think a request is too big or too small, then you havent met Johnmichael or the rest of the staff. They were truly amazing, got me in and out and on my way to enjoy my new toy.
Absolute top notch experience. The team is willing to strive and go the extra mile to obtain, and retain customers. Very pleased with the outcome of the purchase. Will shop there again, and will use their maintenance team for service recommendations. Shout out to Chris Mckee, Thank you sir!
5 Star Review for Hector (Salesman) who went out of his way and assist us even though we where doing everything from 300 miles away. He assisted us great over the phone, text and even better in person! 5 Star Review for Hector and his service members team.
The team at Family PowerSports went above and beyond for us. While on a road trip, we lost a rear tire on our motorcycle. After finally getting a tow to Odessa late in the day, they were able to fix us up with a new tire. Thanks to them, we were not left stranded overnight and were able to make an important family function in San Antonio the next morning. The service here is TOP NOTCH! Thanks, Family PowerSports!!
Sent my Sportsman 450 in to get a faulty fuel pump replaced. They worked very hard to understand the issue and worked with Polaris to warranty the pump even though the ATV was out of its warranty period. Not a single dime out of my pocket. Only downside was it took a couple weeks, but I think that is just the nature of the busy Permian and working with Polaris to warranty it. I highly recommend this place and their positive staff.
Just walked into the Odessa location wanting to buy their 2018 Rmz-250 with cash and no salesperson would even look over. Even walked around glancing at stuff. You have one gal playing on a display 4wheeler that won’t get off to make a sale. Fine with me I’ll go somewhere else. Don’t recommend this s team if you want something
Nothing but great things to say about this dealership and more specifically the parts department. I ordered items that ended up not being exactly what I thought they should be, Chad and Mike without hesitation swapped them out when it was no fault of theirs. I know I was a pain calling to check in on arrival but they helped to the fullest. Most parts departments departments would have made me eat the parts but these guys aren’t there for just a pay check, they care about the customers. As long as Chad and Mike are there, I’ll be a returning customer.
I bought a Polaris Ranger 1000 from them and Brianna was such a blessing to me. She helped me with everything I needed. I highly recommend them to everyone. If I need anything else, I will definitely go back to them.
Family PowerSports of Odessa went above and beyond to help me find what I wanted. Brianne Shouse (sales) worked hard to get exactly what I wanted and made sure to communicate all aspects of the events leading up to the final sale. The entire team I dealt with from Eric Dickens ( Parts), Farmer Sawyer (Service), to Johnmichael Lopez(Business manager) were outstanding to work with. Johnmichael I also wanted to thank you for your service to our Country. If you are looking for a place to take care of you look no further. They definitely earned my business and any future business I may have.Thank Again,Wayne
Brianna S. was an AMAZING sells rep! She showed us around and we got to test several different options until we found the right one for us. She is very informative and made the whole process fun and light with no pressure or stress (which we appreciated VERY much)! We will be buying more from this association as long as Brianna is there to help us out!
Family PowerSports was easy to deal with. Purchased a used ATV from them. Brianna S. was absolutely professional and friendly and walked me through each step just as if I was family. Love my ATV, thanks!!
I purchased the 2017 Springfield. Everyone was very helpful. Saleman John L. finance dept. Carlos and the parts staff where I order additional equipment were very helpful.I stopped in to pickup my plate & registration and scheduled the 500 mile service with the staff all were very professional and helpful.Thanks Everyone.
I called Lubbock Family Powersports looking for a 50cc quad for son’s birthday. Gentlemen found inventory of one at Odessa location, they had just received in trade. He put me in touch with Brianna Shouse who was amazing at getting the deal done before his birthday. She begged service Dept to stay late and get unit serviced. Great customer service in all departments.
I had a great experience! Hector Ramos was great, I highly recommend working with him. He did exactly what he said he would do. I drove from El Paso for my purchase and glad I did!
First off, Im so thankful to Tyler and all the staff at Family PowerSports Odessa. I sincerely appreciate being greeted by everyone from the get go, and everyone being helpful. I loved the amazing customer service that all staff has.My husband and I just purchased the Captain America 2018 Indian Scout. Its amazing and beautiful. Tyler and staff worked with us while we were getting all of the financing taken care of. I would definitely buy another Indian from Tyler, without any hesitation. Tyler and staff was also very helpful when it came to my husband purchasing his riding jacket and Stars Wars helmet. Were going to be lifetime customers, for many years to come.
My experience up here was great. My saleswoman Oksona was amazing. She made sure that I was getting what I wanted. She did not try to up sale me for things I did not want. She also answered all my questions, and if she did not know the answer she quickly found it out. She did not try to BS me through it. The paperwork was quick. Although they missed two papers I needed to sign, the sales manger met me on my way home from work trying to not inconvenience my day to get them signed. I would highly recommend family power sports of Odessa to everyone. Thanks for the help, and I love my RZR1000
Good store and prices to shop at in Odessa. They have lots of aftermarket accessories to choose from. The service department was excellent when I needed tires mounted & balanced , did it right on the spot while I waited.
Best place to shop I bought my self a brand new cfmoto 600 and was in and out in like 30 minutes. Make sure and talk to Brianna if you need any help
I have been working at this dealership for 3 years.This company has given everywhere there well deserved training and is hands down the best in the Basin. If you are looking for an awesome toy to go play in come to this dealership.Also the service department has a lot of changes around the corner please do not hesitate to contact me or Blake to take care of those enjoyable toys!
Ive taken 2 vehicles in 3 times and have never had a good experience. First time they tried haggling me out of money until I walked out. Second time I bought a vehicle and they tried throwing an extra $7,000.00 in assembly fees until I pulled up other dealers reviews on how my vehicle only needs 20 mins of assembly time out of the truck to put the side mirrors on. Then last but not least each time Ive scheduled and appointment they make me reschedule when I arrive. I live in a small town 1 1/2 away this is the closest dealer for my vehicle but I will be making the extra hour trip for now on for better service, quality and just to get things right. When management itself tells you they dont care if they mess up deal with it, you just not care about your customers.
This was my first time using this shop. They treated me absolutely amazing. The staff was very helpful and friendly. I cannot say enough about the service. I will definitely recommend them to everybody I know and will be using them again in the near future. Thank you very much
I went into the store just killing time and was greeted almost immediately with a smile and great service. I explained that I was not buying and the salesperson smiled and said that was not a problem and that if I had any questions to let him know and then he let me walk around freely. When I started asking questions about the new RZRs, he was very helpful and knowledgeable. I asked about accessories and he took me to meet the parts department and service department to hear straight from them. I also met the sales manager Shane and he was very nice and helpful as well. Everyone here was more interested in knowing me as a person than they were my pockets. When I get into the market for a RZR I will definitely do business here. I recommend this place to anyone. Plenty of inventory and well kept also. Great place to come. Great job Family Powersports Odessa.
Nicole did an awesome job on price matching the Shinko tires I had wanted and there service crew took those twenty year old spokes rims and mounted the tires like pros . Everyone was super freindly and helpful.
Came in to get a membership to the local mx track. Ended up getting some accessories for my bike too. They have a big selection of stuff as well as items on sale or clearance also. Prices are right there with what youd find online so if theres something you need and dont wanna wait on shipping just come here. Ask for Simon at parts counter, he helped me with everything I needed and Ill def come back next time I need something.
Excellent service all the way around! Hector Ramos was awesome from the beginning to the end and answered all of our questions prior to us driving 3 hours to finalize our purchase.
I dont know how they compare to other stores that sell similar items in the Odessa/ Midland area. There prices i think are high but they have a wide selection. They do have sections that have good deals although it might be hard to find something you like. The staff was friendly and very helpful. They even allowed me to bring a pair of ramps to my truck to see how the angle would be cause my truck sits high.
I gave them a call to get a price for a set of tires. They have me on hold for 15 minutes for them to provide me with information, but before they provide me with information, they ask me how soon i need it the tire, I told them that was thinking going during the weekend and that I want it the prices and they just hang up the phone!! Wat a good customer service!!
Super clean showroom. Friendly and helpful staff. Went in window shopping. And ended up having a 15 minute conversation about various bikes. Ill DEFINITELY be back to scope out to 2018 Wing on the showroom.
The Odessa Family Powersports has an amazing selection to choose from whether you want a ranger, side by side or a motorcycle. Tyler Pyle was my sales assosiate and was extremely knowledgeable with his inventory and very good at recommending parts/accessories to come with whatever you purchase. Very patient and friendly! Will absolutely be back in the near future.
I got 2016 RZR High Lifter and spent 23000 on it. After trying to get a price for a day and a half I finally spoke to a different salesman and finally got a price. When I picked it up the salesman barely talk to me. Then I was told I would get a discount on any accessory I bought for it from them. I called today to ask a price on an item and they told me that I do not get a discount unless I bought the premium package. So I guessed 23000 is not enough for a discount on a accessory you must also buy extra package. It is poor customer service they are smart alecs and will not call you back. If I had it to do over I would have bought my unit from another town.
If your looking for the Indian motorcycle brand this is the place to go. Thanks Tyler Pyle for taking the time to school my wife and self on the new Indians and new SlingShots that are available which we have never seen before which were amazing . He covered the models , options & prices for us , very helpful !!
Bought a bike for my son and it took them 3 months to get plates. Plus the battery lasted 2 months and I called about it. They said they would look to get me a new 1 never received a call back. Would not buy a bike from here. Go to Golden Honda.
The guys in there are very helpful and will help you find whatever you need for a good price. wide selection and friendly staff, definitely the best shop in the Permian basin. All the parts guys know what they are doing and what youre looking for, and sales team is friendly and dont hound you like other stores.
Did an excellent job mounting tires on Harley wheels I brought in. Service staff very friendly & helpful. Labor prices best in town.
Drove all the way from Las Cruces, NM to buy a 2015 Indian Motorcycle. Beautiful Bike, Great price, service department thoroughly explained everything on the bike. Staff spent four hours with us explaining the bike, apparel, add ons, financing, etc. The staff stayed an hour after closing just for us and helped load the bike into our trailer. Well worth the drive!!!
We absolutely love our new Ranger!! Thank you for the excellent customer service you provide! What an excellent way to spend quality family time, we are looking forward to many more adventures on our Ranger!!
Do not.... I repeat DO NOT take you ride to this place unless you want problems. I bought my Razor 800 at Bosarts Polaris in Victoria Texas back in 2011. At that time, I had numerous accessories added and it was recommended to have a second battery installed, which I did. I have had normal routine maintenance done on it at various shops across the country. When I got out here to Midland, it would not start. No problem. Charge the battery and it should work. Nope. So my wife took it into this shop in Odessa. They said it would be 2 weeks. Ouch. OK. No problem. A week later my wife talks to them and asks if they found anything. They told her that the battery is dead and wont hold a charge. No problem. The following week she gets a phone call saying that there are 2 batteries and one is bad and he other is week. Wait! How can you check the battery and not see the second battery sitting right next to the first and connected to each other? OK... whatever. Replace both batteries. Then they tell her that the battery hold not drain. Well, it sat for 3 to 4 months without running. That could do it. They want to disconnect things to see what might be draining the battery. NO! I have a radio, speakers, fan, heater, winch, and flood lights, dont do anything.Fast forward a few days. I get it back, starts fine. Run it. Runs good. Get it outta the sand dunes in May. Its is hot. I load it back on the trailer and when I go to unload it, anti freeze is allover the trailer. So I do some checks. Seems the engine cooling fan does not stay on after the engine is turned off causing the relieve valve to spew anti freeze when it gets over 212° (I think). So I call them up and they AND the manager tell me the fan shuts off when the ignition is off. Well, I have had this unit for 6 years and whenever you shut thw engine off, if the coolant temp gets above 204° the fan would run for about a minute before shurting down completely. However, this guy tries to tell me that there is a problem if it is just sitting there, not running, and the coolant temp rises. Well, yes. But that is not what I am saying. So I break it down so even my 11 year old daughter could understand. Then he tells me that all they did was replace the battery and that would not cause that. (Well, thats true, but what did the mechanic do when he checked the drain on the battery). I dont know. The manager said would be happy to take a look at it again (I bet, thats how you make money) but I told him I cant go 2 weeks without it again. He totally glossed over that like he didnt hear it. Then he explains the fan will not run and if it did, something was wrong before. But for 6 years it only runs for about a minute after shutdown. Then he tries to tell me that if I were in the desert, it would randomly turn on. Well, last time I checked, it doesnt get 204° in the desert, and if it did that would be the last of your problems. Anyway, I tell this guy I will takeout 1,000 mile back home where people obviously know what hey are doing.Then, I take the seat out to make sure all the wires are connected....and 3 of the 4 terminal lugs are loose. Not a little, one was about completely off. So I tighten them up. Still havent checked the cooling fan, but if this guy wants to defend his mechanics, fine, just make sure you have a mechanic who knows what he is doing. 3 loose screws? Seriously? If you want to be without your ride and pay big bucks so they can bring it back it, by all means take it to Odessa power sports. But I wouldnt suggest riding it unless you have a nice life insurance policy! I will be doing more research tonight, and probably call a few people. If my suspicions prove correct, the manager and the mechanic got all their knowledge out of a cracker Jack box.
Worst service I have experienced in years. Found better pricing elsewhere on the RZR 170 for my son but decided to buy close to home in case we needed to have it serviced. Well sure enough, not long after getting the RZR 170 home it wouldnt start. Sent it here to get it fixed. All downhill from here. Different answer everytime you call. Months go by, still not fixed. Accused me of splicing into the wiring harness, never touched it. Needless to say, I had to pay for a new harness regardless. Finally, get it back and guess what same issue. Sent it back. Same story, months go by. Excuse after excuse. Its almost ready, but youre not going to believe this now the injector is out they say. More weeks waiting. What the heck, while its there Ill have a top put on it for my son. They returned it finally today and guess what no top! After months of waiting and disappointment for my son, Im done.....This is just my experience but I guarantee Ill never set foot in there again.
Too busy to sell and deliver a RZR, I remember getting 2 machines delivered on a Sunday back when they cared.... I have bought 4 rzr and multiple sportbikes from them. Customer service went down hill fast...
A no ride recall was issued on my 2016 indian darkhorse. No issue with that, but then I take the bike to the dealership and they tell me that the earliest date they had was over two weeks away. So apparently I cant ride my almost brand new bike for over 2 weeks.
5 Star Service! Everyone is nice, helpful and very knowledgeable! Would highly recommend using Family PowerSports of Odessa!
Its ok very judgemental most of the staff evaluate you at the door if your not white either with tatoos or looking like you got money they will not respond to you lije a normal customer! Financing department you will nees to be careful with read everything watch your apr theyve been known to jack at the last minute! Last time had repairs done they cost me a future clutch repair ! This store is on andrews highway!
Customer service is a joke. Never call back when they say they will. Took my bike to them 2 months ago and was told I would have it back in 3 weeks Well its now 2 months and 1 week and still no bike. Come to think I was going to buy a RAZR from them. Hahahah taking my bikes and business elsewhere. That the last $3000 they will ever get from my pockets
Bought a tire from these guys which was fine. Dont give them your information though because theyll have a computer call your number every time they run some promotion. You can call and ask to be taken off of their list but it doesnt work. I tried.Really annoying. So annoying that I will take my business elsewhere.
Very great staff. I bought a 2008 fz1 from them and was more than pleased to drive 4 hrs to pick it up staff was more than accomidating on my pick up date. I will definitely recommend to all of my friends.
Sales person didnt want to make a deal, it was a couple hours to closing and the sales person Mike Allen wanted to go home instead of working something out. Treated me like I was stupid and acted like Kelly blue book was an unreliable source for trade in values. Ill never do business with them again. Waste of time take your business elsewhere.
Went in to look at a motorcycle for my boyfriend and the salesman John was very nice and helpful and answered every question I had. The sales team really knows their stuff there unlike the midland store. Thanks for yalls help!!!
I recently came into family power sports last Friday to get a 4 seater RZR 1000 and John Lopez was very helpful in helping me decide what was appropriate for my needs by test riding with me on their track and being very informative about any questions I had and went above and beyond to help me try to get into it. Although I didnt end up getting it thru family power sports for financial reasons I really appreciated the enthusiasm I was surrounded with by John and Carlos in the sales dept.
Found a good price on a rzr and asked the salesman to be my eyes and describe the vehicle. He stated a few peeling stickers. When I drove the 3 hrs to get there it had been rolled up on its side leaving obvious marks down the right side. I figured what the heck lets go ahead despite the damage and lets go have fun We paid for the rzr and 5 months later still havent received a title after many attempts at calling. Now I cant sell it, I found a 4 seat rzr I want and a buyer for the one without a title. No title no deal. Ugh! Next stop tx. Dot.gov complaints.
My favorite shop in the Permian Basin. The staff is welcoming, very friendly, & isnt overbearing. Wide selection of products and they order stuff for you. Ill do business with these guys more often.
Great experience everytime I go here. Oksana, was my salesperson and she was helpful, friendly and not overly pushy, and Blake the service manager was extremely nice and helpful.
Always a damned good experience when I visit! Any issues Ive had were immediately rectified. Service is thorough and I am kept informed. Great crew!
Friendly staff. Not as large a selection as Midland Powersports and in a hard to get to, rundown area of Odessa.Unwilling to bargain, but today in the Permian Basin folks have learned that this may be the last boom and everyone’s gouging, not just Family Powersports.
Hector Ramos was an amazing and caring salesman. He did not rush and listened to what we were wanting
Emerald has always helped me with my slingshot maintenance and any recalls. Always plenty of products and toy candy to look at in the showroom as well.
Oksana (sales) and Emerald (service) are great. Both ensure you are taken care of from start to finish. Great experience.
Tyler Pyle made my first buying experience awesome! Very knowledgeable, upfront and honest. Great experience!
Even though we just came to look at the ATVs nobody came up to me when i was checking out a nice ride still nobody came up
I live in wichita falls i did all the communication over the phone about a gsxr i was interested in carlos palma did a hell of a job with getting me approved and ready to drive to odessa from Wichita falls and just sign paper work and drive off. This is a little late but i just wanted to let yall know the bike is awesome thanks carlos!
Theyre the best. The team in service is always easy to work with, and the sales team treat you like youre a good friend.
Oksana was very helpful in the proses of getting what we wanted. We appreciate her and everyone who helped us in the process.
Its always great.
Drove from odessa to lubbock to buy a ranger.Mike thero went above and beyond to help us and i ended up buying two.Neither was ready but when they were he shipped them to my doorstep!
Family Powersports always has the parts that I need or they can get them in pretty quick. The sales people are very helpful along with the service department.
Quick and responsive service. Breana was very prompt. They delivered to me in NM with no issues.
I didnt like the service on this Shop, bought a slingshot called in for recalls 2 weeks later they haven even touch my slingshot.most other places are one day in and out. I rather take my business somewhere else.
Stopped in today on our travels across the USA,from Australia, picked up a couple of Victory shirts meet Greg and the team, great bunch of people cheers.
Awesome team.....gave me exactly what I was looking for and delivered on the workmanship. Hands down great experience!! Thank u Odessa Powersports!! 👍🏼
Nice people they gave me a great deals on helmets got all the family new helmets
Carlos was awesome. He went above and beyond to make our buying experience perfect.
Awesome shop and the people are great to talk to. Knowledgeable and informed staff create a comfortable atmosphere.
A fun place to check out bikes and meet people in the community!!!! They always have cool stuff and awesome gear.
Friendly atmosphere. .. bikes are priced great...
Chris is great & easy to deal with. Made us a great deal on an ATV. Quick & smooth.
Great experience. Help me out when they didn’t have to. Machine runs great now!
Odessa location has one of the best Indian mechanics in the country. Great service!
This place is awesome! Very knowledgeable about the industry and can get you set up with what you need! they also have a friendly staff!
Best motorcycle buying experience ever!!! Thanks to the whole Odessa Family Power Sports team.
Always a great experience. Friendly staff and very helpful. Mike Ruhnke is the best to help me at anytime!
I’d like to thank Simon for helping me out! Everyone was so friendly and nice I enjoyed my visit there thank you to everyone!!
If you have less the perfect credit and I mean perfect dont try to buy a bike here it wont happen for you.
There ok .but atay on youe toes cause they tried to add a plan for 700 rhat they never brought up to me about...so i didnt like that one bit.good thing i caught it
Very friendly. Great customer service.
Johnmicheal did a great job at helping me with finding a motor cycle and for a test ride in the new slingshots!
Emerald is always helpful! Glad shes back! People here are pretty cool
Awesome people to work with. They priced match what I found on my crew northstar
Staff is very helpful and nice! If I’m going to buy a bike or ate it will be at family power sports.
Got my bike in and out! If you need your bike serviced go down and talk to farmer!
Great bike at a Great price!!! Great experience from sales, parts, and service!!!
Great place to go and buy a motorcycle, ATV, UTV, scooter, Slingshot, boat and to get parts and service work done.
Staff are top notch , very helpful and friendly , the transaction was smooth and easy to complete
Staff all very friendly and helpful. They call and follow-up when they tell you they will which seems to be rare these days.
Friendly sales people. They dont hound you but if you have questions they are ready to answer you.
Couldnt change a spoke on an indian and they are suposedly an indian dealer. Not happy at all.
Great selection. Really friendly and helpful staff. Been doing business here for years.
I like this place Cruz I was treated. Very respectfully people in there were very nice place is super clean I definitely recommend. This place
They have great customer service specialty if you need parts.
Fast and friendly service every time in the parts department.
Great service Great service
Not a good experience at all. Tried to take me to the cleaners!
Very helpful and knowledgeable staff with great deals as well.
Arrogant, just arrogant. Waisted my time there, end up buying what I needed somewhere else.
Friendly staff, good service considering the volume of equipment being serviced
Great! If You dont find something there youre not looking!
It has really good motorcycles 👍👍👍
When I told the salesman that I was just looking, he said yeah thats all people do now....Thats some enthusiasm there...
Employees frofile and treat minorities different i feel uncomfortablen
Customer service is a JOKE! theres a customer at the counter and 10 people in store but NO service !
Great facility, and great staff who are always eager to help!
Staff was amazing and great quality service!!
Expected to see more,Sign of the times.
Very nice place, nice bikes, clean, nice staff helpfull
Nice place friendly people ,little pricey though
Great selection of atvs and motorcycles
Sales staff awesome, friendly and helpful!
Great salesperson very attentive
Excellent customer service.
Great service today at service dept.
Stop here first for any motor sport needs.
Didnt have what I needed in stock
Customer service staff is great..
Has great options to choose from
Very friendly and helpful staff!!
Always friendly and knowledgeable.
Great people, nice and friendly
Great costumer service!!
Counter people werent very helpful.
Horrible Just trying to gdt money out of you
Great place!! Go see Tyler !!!
Fast, friendly service.
Its ok to get go cars
Holly Williams was great help
Cool
Friendly helpful employees
Very good service
Friendly, knowledgeable staff
Awesome
Quick and friendly service
Great customer service
Joke
Nice Folks!
Impressed. People
Nice as always
Friendly people
NO goldwing
Very attentive and excellent service.
They treat you with kindness
I loved that place !!!
Excellent
Total reviews rating 4.4
179 Reviews for Family PowerSports Odessa 2023:
Review №1
2022-06-30I have not felt this type of care from a business for so long it felt foreign. The moment I walked in I was respected and given professional space but still in reach of help. I highly recommend requesting Brianna for assistance. She will stand out immediately with charisma, energy, and intentionally puts full effort into you and cares about your experience. I will be a repeat customer.
Review №2
2021-04-12My wife and I have been searching for months to find a General XP4 and they sure super hard to come by. I contacted corporate headquarters and they directed us to several dealerships. After many phone calls and frustration of finding out all these were sold. I contacted once again corporate headquarters which broadened the search out 500 miles from where we live. We finally came across Family Power Sports in Odessa and they had just brought in 3 machines and 2 of the 3 had already been sold. After speaking to Christian and working with him on details. My wife and I put a hold down on the machine. Over the next several days of looking into several things we went ahead and purchased the machine and they set up delivery to us in another state. I was shocked how easy it was for them to take care of so much for us to make all this happen so quickly and efficiently. It’s was far cheaper for us to have it delivered to our home than it was for us to go pick it up. The cool part was Christian continued to keep us updated including sending us pictures of the General as they built the machine and put it together. Including the detailing of the machine. Delivery went super smooth, and we could not be any happier with how things went for us. Thank you Christian and Family Power Sports for making our dreams come true!!!
Review №3
2022-03-29Really good staff. Brianna was awesome to work with. She helped me get the bike I wanted. I recommend going there and talking with her. She is really good at what she does and really a nice person all together.
Review №4
2022-03-30What a difference. I actually stopped going here because of previous experiences. Im amazed at the turn aroundBlake is great, respectful,courteous and didnt pressure me about any of the sales.he was patient and answered all my questions.I felt comfortable in the laid back atmosphere.I bought a new sena outrush r helmet.I ordered my size in a new icon summer jacket.Some rear spools for the stands.the arrived in a couple days they called let know they were in .no problems.the young lady in parts was great so I ordered some no cut frame sliders .last summers gloves needed replacing walked right in was greated and she helped me find some new alpine gloves in my size from last season heavily discounted 25%.at that price Ill wear last years model no problem.guys your hard work shows and I appreciate the hard work.thank you guys so much.friendly knowledgeable staff that have no trouble with excellent customer service
Review №5
2021-03-31The dealership has the most knowledgeable people. They all know their product(s) very well. Our salesperson, Christian, was always in contact with us regarding our 2022 Indian Chief order. He called the other day with news that it has arrived. They had it ready for pickup the 24th of March! We drove to Odessa the 30th of March and picked it up. These people are truly amazing.......
Review №6
2022-03-28Went to look at either a rzr 4 seater or General XP 4. All they had was General XP 4, and were trying to attach accessories that took a 25-26k machine to around 38k. Seems to me they could care less about the customer trying to gouge them!
Review №7
2019-03-21Best place, hands down to purchase any bike or side X side! Employees are enthusiasts as well. So they understand exactly what you are wanting or need it for. Love my R1 i purchased there, Friendly and Professional!!
Review №8
2018-07-28Lots to choose from, bikes to equipment and ATVs. Ask about certification, I got mine through Family, it’s the best way to ride and you get cheaper insurance from some companies. In all it’s the best place in Odessa especially for mechanical issues.
Review №9
2022-03-30Awesome dealership great customer service Brianna was an excellent is the best in sales highly recommend
Review №10
2022-04-26It’s worth the drive the San Angelo or Lubbock, no matter how much closer the Odessa location is to you.