Kerbside pickup
Yes
Chick-fil-A in San Antonio
Categories
Location on the map
San Antonio, Bexar County, Texas, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Delivery
No
Highlights
Fast service
Yes
Great coffee
Yes
Play area
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Catering
Yes
Counter service
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 210-699-6100
Site: https://www.chick-fil-a.com/deza...
Site: https://www.chick-fil-a.com/deza...
Opening hours
- Monday:6:30AM–12AM
- Tuesday:6:30AM–12AM
- Wednesday:6:30AM–12AM
- Thursday:6:30AM–12AM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:Closed
Chick-fil-A in other cities:
Comments (199)
They forgot my fries last time, but because they rarely mess up I forgive them. In the extreme rare times that CFA forgets something in my order, I take it as a sign from God that I didnt need those extra calories. I love that this location is open til midnight.
Every since covid, restaurants are struggling . You guys have kept the same attitudes and greatness through it all. Customer service is better than anything. Thank chik fila . My pleasure has been used at other establishments because of you.
Let me begin by saying there is no such thing as the perfect establishment, but the reason for this review is the frequency the order errors keep occurring, and managements failure to correct the attention to detail.On August 13, 2022 my family and I ordered from the Chick-Fil-A on De Zavala. The staff was friendly as they delivered our order at the drive through. We took what we assumed was our correct order and drove home. To my part I should have checked the order before leaving, but did not. Lesson learned. Once we arrived home I realized we were only given a small fraction of our order and were charged over $40 for the order.My family and I returned to the Chick-Fil-A with the incorrect order to the establishment and I had a conversation with the manager on duty. The manager to his credit was respectful, polite, and promptly not only corrected the mistake but also added some brownies to the order due to the error on the part of the staff.At this point some may be asking why the two star review....The reason for the low rating is because although I had the order corrected this time there have been several instances in which my family and I have ordered from this location and have not received our entire order. This error is just the straw that broke the camels back in terms of addressing the less than stellar service. Chick-Fil-A as a business is known for great and friendly service. This particular Chick-Fil-A location although the staff is very well trained in customer interaction has continuously provided less than the standard of service that has come to be expected from the Chick-Fil-A brand.
This place is not great. Every time I get the chicken Nuggets they taste like they have been sitting out for a while and are stale or hard. Their chicken is sometimes not fully cooked especially when they get long lines because they are trying to get everyone out of there. My family got sick after eating here last week. Will never go back to this location again.
Whoever was taking orders this morning was awful. They took a long time to get my order for a medium fry and looked at me stupid when I asked for a bunch of chick fil a sauce(b/c they gave me 2 with my 40 count yesterday. I also did not receive one smile, or “my pleasure”
The only negative thing about Chick-fil-A is that I cant get it on Sunday. We know its the Lords Day but everything the Lord made is good & he loves chicken too.
Always have a good experience here. The changes they have made to the drive thru process and adding in the drive thru door instead of a window is real unique and efficient. Always friendly staff
Great food, great service. This location is always fast and the food is always fresh.
I will start by saying we LOVE Chick-Fil-A (CFA). Every CFA restaurant we go to provides outstanding customer service. But, the CFA off De Zavala blew away our expectations! The Manager (Justin) warmly greeted our family upon arrival, and went above and beyond to ensure we had an amazing experience. He ensured our food order met (and exceeded) our expectations. We also observed Justin helping his team out with any and all tasks (to include drink refills) to make sure the customers were served promptly. I was very impressed.Patrico was also super friendly and helpful. It was evident that this CFA truly valued quality food and customer service. I could not speak more highly of Justin and his team at the De Zavala Chick Fil A!
Absolute worst Chick-fil-A Ive ever been to. Sadly this is the one closest to where I work and live but its the last one I would ever choose to go to: they turn the app ordering off for their location most of the time, they still dont have the lobby open even just to do pick up orders so your only option is the drive-thru, theyll cone off one of the two entrances to the lot which leaves the only entrance being the most difficult one to get to with a vehicle when its busy,, and then if you do the drive-thru Lane its a toss-up whether you choose the lane that actually gets paid attention to or not.I absolutely hate this Chick-fil-A, and when the other locations are streamlining their ordering service this one chooses things that make it awful.
Food is always good. Service is wonderful! Thanks for staying open late, I loathe other fast food.
We absolutely loved our drive-thru experience such friendly beautiful faces great attitude smiles were everywhere and Douglas was the bomb!
I dont normally give Chicfila a bad review bc theyre so good. This is different, its not the quality of food but the quantity. This is not a large fry.
Always amazing and good ☺️ staff are always nice and food comes fast
Usually came here on lunch breaks , but since I’ve quit - it’s now my go to for Uber Eats ! Super fast, & always friendly!
Typical long lines at the drive through but they handle it pretty well.
The worst experience I have ever had at a chick fil a. I ordered on the app for drive thru no one ever came to my window to ask me about my order and when I get to the window they don’t even have my order when the appShows it’s completed and clearly shows head to the drive thru so I had to wait over 30 minutes for a sandwich and fries like wow
Great cashier smiling and friendly in drive threw and fast serves. I got my food in a speedy manner. Great job
Fast service, the employees were extra friendly and attentive which we liked. The food was great as it always is
Hate to do this but, this is by far the only slowest chik fil a Ive ever been to EVER! All i had was a shake and a drink and it took damn near 20 minutes.
Drive-thru took over 30 minutes, and their drive-thru line is ALWAYS a traffic hazard for Dezavala Road. I had placed a mobile order, no curbside service was available and their lobby is still closed. This location was VERY disorganized, the left lane moved TEN cars faster and that’s just crazy. Food order was inaccurate, I asked for EXTRA pickles and received NO pickles at all!!!!! I will not be returning to this location. ~Called to speak with management and they will be replacing my order next time I go~will update when I go back, if I go back…~ Update: Same time of day, the drive-thru was moving much quicker on BOTH sides this time. They replaced my order but STILL messed up on one sandwich-it was from someone else’s order, a sandwich with no pickles again when I asked for extra. I appreciate that they replaced the order but I won’t be back to that location again. I have been a chick-fil-customer my entire life and never had a bad experience, and now this location has messed up twice in a row.
I woke up this morning with food poisoning and it’s the worst. Last thing I ate was the Cobb salad.. literally can’t stop throwing up..
Great place! They are quick and efficient. Even when I got one order wrong (in like never) the manager called me and apologized and they took care of us with a free meal.
Thanks to the owner of this restaurant location, as an Uber-eats & Doordash delivery person! We especially want to thank you for all of our customers for not making us wait in long drive-trus as other locations do. This shows your karismatic side in the consideration these customers orders are already placed ahead for a reason. And acknowledging they also pay more for the product in this manner. At the Austin Hwy Chick-Fil-A we wait 20-30 minutes for every order as if it isnt placed in system until drivers arrive. Shameful treatment as if this means they ordered ahead for what and management/owner doesnt card. Most drivers loose also due to this inconsiderate. So hats off 👏 to you and your staff sir for helping all customers considered needs being met in this fair and timely manner. 👍 Making your location stand for the representation Chick-fil-A meant to stand up in the industry gloriously seen. Thank you and your staff!!! Stay well in GODS SPEED and Happiest of Holidays... I shall except every order requested for your store...
Always enjoyed Chick-fil-A, especially my daughter for their rewards.
I was in and out quick no mistakes or missing food and food was hot perfect for me.
I just came to this location and asked for a parfait with granola. The parfait had half the yogurt when I asked the lady to replace or add more she refused even ask the team lead. If your going to rip people off don’t do it this way. I’m writing to corporate next. Not coming back to this place but please don’t steal the money from the customer. Replace management and operator. Congrats on bad customer service and congrats on 1 star service
Great customer service, and their shakes are soooo good. Recommend this place 100%! Very good and convenient location as well.
Outstanding customer service and should help more fast food restaurants on how to do it right! Love this place and the work ethics. Thank you 😊.
Don’t expect fast service. Every single time I’ve come to this location, it’s been incredibly slow. 20 cars have passed me (I counted) in the left lane as I’ve waited to make it to the employee to even place my order. Save time and energy and go to the location at the Rim.
Fast and staff was really good and friendly but not that fast.
Im done with this Chick Fila. Literally watched 2 employees going thru my food bag for several minutes making sure everything was in there. Problem is-- NO MASKS and the food counter at the drive thru is tall. They were literally talking with 2 orders of my fries about 2 inches away from their mouths. Wth? I should have video taped this. I have a young, unvaccinated child...keep your germs to yourself!! Never again!!
I have to give this place props for always being friendly and efficiently fast during its most busy hours.
Salads are amazing, nothing else beats them. And the lemonade mm-mmmm delicious
I just made an online order and now I am ready to enjoy my food and these are the fries 😱...really?Totally frustrated, now do I need to check the bag before leaving the restaurant
This restaurant makes it impossible to order gluten free. The last time we were there they gave us the breaded nuggets instead of the grilled. I did receive a call from the manager the last time but have been too busy to call back. This time, they were out of gluten free buns. I was not told this until after I paid!!! The man came and asked me if I wanted something else, I said to place it on lettuce since they were out of the gluten free buns.I guess that was hard to do because I literally waited over 15 minutes for my order in the drive-thru lane. Ugh, very unprofessional! Also, when the lady with the red hat and cow mask handed me my order, I asked if my receipt was in the bag. She rudely and very sarcastically replied as she lifted up the receipt, its right here.Lady, I cannot see thru the bag and definitely not from the position I was sitting in from my car plus it was dark. My son, who has a gluten allergy, was very upset due to the fact that this is the only Chick-fil-A that makes it impossible to order gluten free. You all need to work on this asap! And the ladys character was not very Christian like.
PHENOMENAL! Chick-fil-A already has great processes, but this one takes the cake. Associates are super friendly, and even during a packed lunch hour they are courteous and quick! 10/10! Keep up the great work!
Friendly crew. The good ol days of the chill yet hardworking Chickfila staff are back. Im happy.
I ordered the 12 count GRILLED nugget meal because of an allergy to breaded meat but was given the breaded nuggets instead. I did not notice until I was on my way home so I could not eat them. I was going to check my bag at the drive-thru door but the worker there was just staring at me like move already. Ugh, I can never trust that my meal will be correct with this restaurant.
First time ever they forgot my sauces. Food was still amazing 🤩
Every Chick-Fli-A should be a 5 star review, just like their food!
This is the only chic fil a that has ever gotten my order wrong. I’m adding them to my prayers.
Chick Fil A is always amazing but what made my past experience special was the wonderful woman named Mya who took my order. She had amazing customer service and made sure to take the time to get my large order right.
Slowest Chick-Fil-A I ever been to. Waited in drive-thru with barely any line for 10-15mins. Never will come back to this location.
They got our group of 40 through in record time! Excellent service!
Generally good service but theyre so focused on their obstacle course with cones theyre now forcing everyone to create a traffic hazard on De Zavala to get in. Just too much of an hassle for meh chicken.
Love Chick Fil A. Everything is awesome can never go wrong with nuggets or the original sandwich. Cookie is awesome. Shakes are great. The new mac and cheese is my favorite out of all fast food places. Oh breakfast is amazing as well. Chicken biscuit is amazing as well as the minis and burrito. Though love the classic chicken biscuit with an egg.
Food was good quality and service was excellent. It amazes me on how quickly they can get you through the drive thru even during busy times.
Pretty speedy given the 2 long lines.Always get my order wrong, always. Never give me a receipt, so I cant even get my points on my app.Theyre friendly, just not accurate. Also, no utensils or napkins.Go to another location.
The best chick fil a that I’ve ever been at so far. I am surprised what a powerful management this branch has which can handle long lines in the shortest times. I have been at so many chick fil a branches in multiple cities, but this branch is greatest by far. The drive thru has at least two different lines with people taking your order in order to process everything faster. Even the quality of food at this branch is much better than others. I love this branch of chick fil a.
Always fast but I asked for tenders wasnt slow am use to pull up and go but I guess they made them fresh so like 2 min wait... just wish they had breakfast all day as well!!!
The customer service was outstanding! Very clean as well. Speed of service was perfect. Everyone was in perfect uniform and even the restroom was very clean. Me and my family will always go back in a heart beat. Even the manager came to our table. I felt like i was at home. The reward club is also a great perk. Keep it up!
Outstanding sandwiches. The line was very crazy. By the time I pulled up to pick up my order, they had no idea what my order was supposed to be. I had to re-order everything. However, by the time I did get my order, the food was pretty good.
This place must have all new staff. I watched 5 cars go by the line next to me before I even got to give my order. Then when I reached the front I heard the employees complaining about customers.Update: The manager called me after this review and he listened to my concerns. Really respect the Chick f la values and grateful the local management cares.
While I understand that all Chick-Fil-A restaurants are basically independently owned franchises, it is good business practice to occasionally modify a menu item for small children who might experience dysphagia. I’ve been a loyal customer for many years, have frequented dozens of Chick-Fil-A restaurants, who as long as it isn’t something that would cost them an unfair price (I.e. giving someone like five extra sauces for an eight count of nuggets), are absolutely willing to modify an item (I.e. no cheese on salad, no blueberries, only apples in the fruit cup, etc.). Not this location! An employee approached my car and told me that they could not accommodate my request for only one type of fruit due to my 2 year old having difficulty swallowing apples blueberries and oranges (all things she has and does choke on due to dysphagia.). She said that they would have to give me a fruit cup (full price mind you). I told her it was absolutely unacceptable to literally remove almost the entire dish and to still charge me full price, instead of just substituting the ingredients she couldn’t have with ones that she could. This might as well have been a conversation with a stone statue. This is surprising that this location takes this stance when they are right across from a church that is renowned for their service to parents and children of the special needs community. Absolutely appalling.
Cold fries. Employee’s don’t listen when you have an modified order. Chick-fil-A has definitely been labeled as car food & car food only lol. Like seriously don’t expect to enjoy this meal at home.
Had a catering order for my sons birthday and this store came through in time with car delivery service. manager was nice and assisted with my purchase even with a long line so good job!!
Great food served quickly and politely.
Excellent team.They work as Bee🐝Kingdom. Hard workers with full energys. And great organizing management. Even when they are super busy, they still friendly and smilling and still under control to give you the best service. I recomnd this location as fastest service and best location in San Antonio, at least in my experience if not many people agree with me. Thanks Chic,-fil-A De Zavala location. 😉 S.K
Total reviews rating 4.5
199 Reviews for Chick-fil-A 2023:
Review №1
2022-07-07Love the food.Workers were quick to take my order and they were quick to bring it out. Staff was also friendly when I would ask for recommendations, glad to have found some new things to order now.Minor, but it would be nice if the building was open to walk into, sometimes it is just nice to sit down and relax inside ya know?I definitely come here often enough and would come again
Review №2
2021-12-04This franchise is amazing. Food is great. Customer service is great. I love every bit of chick fil a.What I dont like about this specific location is that they hire these college kids that dont pat attention to detail and just focus on throwing a sandwich together quickly and spit it out.I asked for cheese to be always placed in the middle for this reason.This time I got my sandwich squashed, half the chicken out of the sandwich and the pickles bundled up in one corner of the sandwich.I get this is fast food and they get lots of orders, just a little pride in their food preparation wouldnt hurt.Btw its the same problem I have with this location only multiple times. Its the closest to where I live so I dont have another choice. Would definitely appreciate the improvement!
Review №3
2021-11-02For a busy location service was great and fast. Everything I ordered was in the bag. Just they should pay more attention to the drinks, my coke was just water.
Review №4
2022-08-06The food is always delicious and well made. I understand employees are working hard and are probably understaffed. I just wish that they wouldnt try to push customers out so fast. Just went through the drive through, and both the individual taking the order as well as the person who gave me my order was in a rush to get me out of there, I wasnt able to ask for the smallest items because I felt pressured and forced to hurry up and get out of the line.
Review №5
2022-05-26Whatever you do, don’t order curbside. Drive-through is a well-oiled machine, but curbside is the worst curbside experience you will have at any restaurant. I waited 30 minutes and no one came out so I pulled up next to the drive-through asking about my order. They finally had someone bring it out, but when I got home I found out they left out part of my order. I tried calling the restaurant, but of course no one picked up and I had to leave a voicemail. What restaurant doesn’t have someone to pick up the phone?EDITED: They called me back extremely apologetic and offered me a free meal next time so I changed my rating from a 2 to a 5 based on their customer service. Also, I didn’t receive the missing item because it was a breakfast item that I ordered in the app when it was still breakfast time, but I picked it up after breakfast time.
Review №6
2022-03-31Been awhile since Ive been to that location. Glad so see they are doing so well that they now have 3 drive through lanes! I went inside and it is still the same, fast, friendly service. Your order is brought to your table.Guess the snubbing from the City Council...not to allow a franchise mattered😂🤣
Review №7
2022-05-24This will reign supreme out of all Chick-Fil-a locations in San Antonio! Best Food and Management/Customer service. However, the parking for this location sucks! There are a total of 6 or so parking spaces that make it hard to enjoy eating inside. The drive through lanes and caution cones take up all of the possible parking. I wont let that take away from the 5 start rating. Just fix that and well be golden!
Review №8
2022-07-14Great Chick-fil-A! It was renovated this past year and it looks great! Service is quick and awesome, as expected. It does get very busy during rush hour times, but Im sure the service is still quick.
Review №9
2022-08-03It was one of the best chicken sandwiches Ive ever had. Got the Spicy Deluxe with Chick Fil A, Polynesian and Buffalo sauces. Was amazing. Service was great as well.
Review №10
2022-06-02Just spent 11-min in drive thru for a large diet Arnold Palmer. The 5 cars behind me had all received their food and were just waiting for me to get mine. 5 employees at the window laughing and messing around. It wasnt until I said all I ordered was a drink that someone came and assisted me. Im all for having fun at work, but I also dont want to idle for 11-min waiting for a drink.