Delivery
Yes
Dairy Queen in Kilgore
Categories
Location on the map
Kilgore, Gregg County, Texas, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Phone: +1 903-983-0389
Site: https://www.dairyqueen.com/en-us...
Site: https://www.dairyqueen.com/en-us...
Opening hours
- Monday:10AM–10PM
- Tuesday:10AM–10PM
- Wednesday:10AM–10PM
- Thursday:10AM–10PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:11AM–10PM
Dairy Queen in other cities:
Comments (82)
My daughter and I both got kid meal burgers that had stale buns and the meat was sooooo burned. The frys were also stale but we dont usually eat those anyway, however after not being able to eat the hamburger we did try them and were disappointed. The only thing I have ever gotten from this location that was actually worth the money was the ice cream.I wouldnt recommend the food (I have been disappointed multiple times by the food and service when going inside).I would recommend the ice cream just be careful since it melts so fast if its overfull itll make a huge mess.
Went through yesterday as of this review to get dinner. Lady at the billboard was fairly nice, didnt think too much about it. I then pull up to the window and the lady who was handling the payments and food seemed like I was a massive inconveince to her. She handed my card and receipt back and looked over it. I noticed that they put mayo instead of mustard on the ticket likr I requested before I pulled around. I told that same lady that I requested mustard instead of mayo and glared at me like how I was such a nuisance to her, when I was just politely asking to get it changed. Not even a sorry, Ill get this made right for you, nothing really. I understand its a minimum wage job, but at least act like you care. It aint hard. Not even a faint smile. I then pull forward to allow other vehicles to get their food and go. Then, about no more than 10 minutes, I had a gentleman who actually apologized about the burger and thanked me for actually coming here. Food was pretty good, but fries were somewhat soggy and slightly undercooked.
Closed early last night so we tried to eat with them today. They left out part of the order,not the 1st time that has happened! Called and spoke with the shift leader and the GM. Both full of excuses but no resolution . GM said it wasnt her fault because she had to go get bananas? If you are the GM then everything good and bad is on you. TRAIN your employees!I know it can be done, we dont have any problems at Chick-fil-A and they havent been here nearly as long as Dairy Queen!
Glad to have a DQ in Kilgore now. The food is great and so is the ice cream but they could work a little more on the ice cream. I came in to get a mint chip shake and got just a chip shake and a lot of times when we come in to order a small dipped cone we hardly get any ice cream. The last time we ordered one it only came barely above the hole of the cone. The cone was almost covered in chocolate. Other than those issues i havent had any other problems and we do love this location.
My opinion - Diary queen has the best hamburgers ever!!!!
Had a lot of employees, but were slow on orders. We had 2 small Reeses Extreme blizzards - thats it. 20 mins later, mine didnt have any Reeses cups in it. My said said she found some in the bottom of hers. I never thought Id say I had a BAD Blizzard, but Ive now had a BAD Blizzard...
Terrible food. Stale steak fingers. Nearly 4. Bucks for an order of jalitos, only about 10 pieces! Stale shell on chicken taco salad. Soft serve tasted soured! 🙄 no more money of mine will be spent there
Their Moolatte machine has been broke down for months. The person behind the counter told me something really odd. This is a brand new restaurant as everyone in Kilgore knows, however their Moolatte machine came from a different restaurant. It is a very old one. Why would they put an old equipment in a new restaurant?They need to replace that machine.
The jalito hunger buster was pretty good along with the jalito fries.
I usually wait several weeks and even months before I try out a new eatery. I prefer to give them time to iron out all the details since Ive worked in the food industry before and have a general understanding of the process. Also, first impressions tend to linger, especially, if it was a bad one, so I dont want to ruin it for myself or orthers. DQ is different though because I have been waiting on this and they are in my top 5 fast foods. This new store in Kilgore seems to know what they are doing and have a good management team. I have been at least twice a week since they opened and the service has been good, the food was consistently fresh and it tasted great. I have only recommdations and no complaints.
I love DQ! I was craving their tacos today so off I went. Get to the drive thru and ask how much individual tacos were because I wanted to order 8 for myself and my husband. I was shocked when the attendant told me they were $2.50 each. I know that not all DQs are the same but that is outrageous. I guess I will frequent the DQ in Spring Hill as they have $1 tacos everyday.
Love this location. It was our first time to dine at this new location. The restaurant was clean and the staff was really friendly. We received our food fast and it was great. We will be returning.
We went through the drive thru and ordered ice cream. We got just what we ordered and the young lady was very sweet. We will be back.
Worst customer service ever. Girl at window has bad attitude and kept cutting me off while ordering and argued about order that was wrong
Very clean restaurant with courteous staff.
Only dinged one star because they forgot a very small part of the order. It was busy when we arrived in the drive thru, but the service was fast and friendly. Its a new establishment, only been open about two weeks.
Runny blizzards. They didnt turn it upside down because it would have failed. Not the first unhappy experience at this Dairy Queen.
Brand spankin new! Fresh and clean, service was great and staff super friendly! Food was DQ quality, awesome flavor and hot!!! Cant wait to go back for a blizzard!!
Excellent food and great service
The new DQ reopens in Kilgore after more than a decade. Nice restaurant and the people are hard at work getting trained. I hope it stays for many years.
The workers were friendly and cheerful. The food tastes good as most Texas Dairy Queens.
If you want a blizzard, drive to Liberty City. After sitting in line for 30 minutes, you order only to hear “we aint got no Georgia Mud Fudge” that in itself is disrespectful. Then you hear “what else you want”. Nothing...
Havent gotten anything here better than mediocre. Will give it 1 more try with the tacos, stay tuned...
Food, people and place was great!!!!
Food was good, new building was nice but dining room was a mess and nobody was wiping down tables.
Food isnt always hot, and blizzard had very little ingredients in it. Was more like eating an expensive cup of chocolate icecream
So this one girl mess up my order of nachos last night small thing of it she forgot my jalapenos extra cheese like really she forgot sprite I dont going back again 💔
Always good food!
$1 taco tonite, shells crumbled but they were still good.
Really good burger and the fries are outstanding. Would highly recommend
Great new place to eat. Glad they built DQ in Kilgore again. Love love the food.
Was good...Had a mixed peanut butter and chocolate shake...yummy
Little slow but good
Brand new and sodas were awful. Messed up both of my orders.
Good tacos on taco Tuesday.
Quick service and courteous people
I. Love the chocolate co vered cone. I get one every day
A decent little burger joint with great banana shakes.
Ice cream was already melting as it was handed out the window. Staff not friendly.
Brand new so its to be expected to be a tad slow. Typical DQ goodness.
Too many mistakes upon taking orders and fixing the food.
Was better when the supervisor was there. But still good
We love the taco Tuesday
DQ standards. They need to update the app to order ahead.
Gen manager is alsome staff nice and friendly
Nice to have a D. Q. again. Really clean.
Always great food and service.
Good food their to eat
Love their ice cream!
Went through Drive Thru for a Cherry Sprite
The store was very clean and crew was friendly
Good food , fast service.
The staff are rude and take forever to do anything.
Many things on the website are obsolete
Always fresh and hot
Good food
Blizzard was good
You gotta love it!
Yummy ice cream
It was ok
Best ice cream
Great burgers!
Great service
Awesome Reese blizzard
Excellent service
Really expensive.
Delicious
Great!
Fantastic DQ
Good
Pretty good
Dary qeun
Total reviews rating 4
82 Reviews for Dairy Queen 2023:
Review №1
2021-04-06We hesitated to pull into a five-car line. Ice cream, after all, seemed a trivial reason to delay our outing for dozens of minutes on a Spring Monday at rush hour. We would not have stopped except that the soft serve was a promised treat to elicit good behavior from the children in the vehicle.However, we were pleasantly surprised at how quickly the line progressed. A friendly teenager passed a variety of frozen treats out to us less than ten minutes after we arrived.We got two cones, two shakes, and two blizzards for just under $20.00.Fast friendly, and true to the brand, the new Dairy Queen does justice to a nineteenth century staple of Texas culture.
Review №2
2022-04-23Love their Chicken and Dumplings. Always fantastic customer by every employee I have delt with. I live in Lonview but am a College student at Kilgore so I like to pick up lunch on Tuesdays and Thursdays and my goto is a small chicken and dumpling order as Ive had Gastric Bypass Surgery 18 years ago and very few things I can eat out. Last week I did have a little 5 minute wait for my soup like maybe they had to microwave or something but usually no wait at all. Will keep going back.Thank Kilgore, Texas home of the RangerettesKristina JohnsonLongview, Texas💞💞💞💞💞💞💞💞💞💞
Review №3
2022-06-09Very modern DQ! Great food and even better service. The crew here is awesome!! Had the Steakfingers basket and ordered a birthday cake.
Review №4
2022-03-16It was AWFUL. We ordered 2 chili cheese dogs one no onions one all the way. Did great on holding the onions,taco salad,and 2 kids meals. Big order yes got everything right. Which was awesome until my mom and husband ate the hot dogs. The weenie was ice cold. Called and was told they MICROWAVE the hot dog. Ok not cool but sure,I know many fast food restaurants use em,except the manager acted like I was over reacting when the chili was so cold it didnt even melt the cheese. At all then they forgot our milkshake ok still no big deal at all however when we did get it the ice cream was so runny it was like it was left beside the stove. The manager We spoke with acted like it was a inconvenience to her that we called in to say anything. My taco salad was ok,only complaint I really have is that there wasnt enough meat it was such a then layer I should have ordered a regular salad,instead of spending 8 bucks on basically a salad in a shell.she could have at least offered to remake the hotdogs instead she wanted to argue I will NEVER EVER spend another penny and anyone I know personally which is a BIG majority of kilgore,will not go there. Biggest disappointment for the dairy queen franchise.and in total we spent 40 bucks for one of the most disappointing meals Ive personally ever had. I just cant imagine whoever owns this location is going to happy seeing these reviews be more involved or I foresee a early close down. Been here 3 times and something has been messed up,forget,or just straight neglected to be done or corrected. Not happy at all,but I had to give 1 star to really leave my experience. Absolutely disappointed. Maybe give this one to the same people whom own Lakeports dairy queen. And I have left many reviews on many places and I give my honest opinion.
Review №5
2022-07-05Great food, clean space. All sodas were available, and easy access in and out
Review №6
2022-02-15Was absolutely and completely unsatisfied with this visit. Waited for 25 minutes for 2 burgers, an order of fries and an order of onion rings. Watched 4 people pull up after me and leave with their food. Apparently they forgot I was out there waiting for the food I had already paid for
Review №7
2021-10-26Good food, clean room, service was efficient and friendly
Review №8
2022-04-08Beautiful new building. However seamed to be very disorganized and lack of customer service. Waited a long time for someone to take our order while several employees walked around with no care in the world.
Review №9
2022-03-17On Tuesday it is taco Tuesday. They sell them for 1 dollar for each one . They are always full of taco meat and cheese ,tomatoes. It hard to beat the DairyQueen
Review №10
2022-04-18I knew someone who worked here and they don’t wear hair nets they’ll cough in your food and they’re super rude to employees and customers I will never recommend this place to anyone!! Watch out she also saw them spit in food this place is horrible and gross never come here I’m waring.you.