Credit cards
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McDonalds in Austin
Categories
Location on the map
Austin, Travis County, Texas, US
Payments
Phone: +1 512-912-7511
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
McDonalds in other cities:
Comments (199)
This was one of the worst Macdonalds I have ever been too. I ordered from the kiosk thinking it would be quick. It took them 10 min to give me my cup. All the sweet tea was empty. The ice was almost out and the condement staition was a disaster. The whole place including the back was a total mess. The employees just turned their backs and ignored you standing up front. To top it off my cheese burger had no cheese. After almost 20 min waiting for my meal, I didnt even want to fool with getting my order together. There was hardly anyone there. I would hate to see this crew with a crowd. If I was Macdonalds I would jerk the franchise from owners like this.
The food itself is what you would expect from a McDonalds. The staff was friendly and the store was clean. You can only order food to go if you go inside. All tables and self-service drink stations were closed. A higher rating would have been given had the dine-in area been open.
I pulled up to the drive thru, I ordered my food. I waited in line for 20 minutes. I get to the window and pay for my food. I again wait about 4 minutes, the cashier comes to the window and tells me 2 more minutes. During all of the time I was waiting there apparently was not enough time to prepare the food and I had to wait an additional 2 minutes. Good thing there paid 15 bucks an hour!
Refused our military discount bc my husband had a beard as hes in between drills. He had his ID on him with active duty/ veteran status. They refused to speak English to him after this and only filled our drinks up 2/3 full. Guess they only offer military discounts via the drive through.Completely disrespectful to our veterans and discrimination of his appearance.
The worst McDonald’s around. Constant wrong orders,roaches, and broken card readers, Ice cream machines,etc. I try to not come here but there’s nothing else nearby late night. It does seem like they try but the only consistent thing here is frustration and disappointment
Screw this McDonald’s my cousin has a disability and was born without fingers and obviously has a really hard time using a phone so he uses Siri to navigate as best he can, he was trying to call in and order food (breakfast) the lady asked is it going to be a big order…. he explained to the lady in the phone that he was sorry they don’t normally take orders over the phone but he doesn’t have fingers to be able to order on the mobile app the lady proceeded to say i don’t care we don’t take orders over the phone he then asked ma’am can you please just take my order I’m unable to order on the app, and y’all stop serving breakfast in 10 minutes so please I would like to get an order in before you stop serving. Instead of the lady just going to the computer putting the order in and she said sorry idc we don’t take orders over the phone and hung up on himThe order was a sausage egg and cheese McMuffin and 2 hash browns nothing moreInsane the lack of decency even after being explained to that he had a disability…. SMH.
Machines never work and they’re always confused and still have attitude. One ordered for pickup my bf went to pickup and they said I had to be there even though they had the order number and I’m on the phone saying he’s there to pick up my order bc I can’t. They are Incompetence at its finest
CROOKS!!!I ordered on my MCD app. When I came to pick up they said my card did not work and I had to pay in cash. After I left it said the card processed the payment and so I paid twice.When I called to explain what happen and get my money back they put me on hold. Hung up on me and would no longer answer my calls.
Super fast service and friendly staff, even when it looks packed the service is never really that long to get your food at the drive-thru.
Quick service, friendly staff, pretty average McDonald’s experience
The MACC is definitely worth visiting. Aside from the fact that you can access the river trail from it to go east or west, they always have some great art in the museum and some awesome shows. From ballet Folklórico to plays, festivals, etc.
Love nuggets and the fries were the bomb, only because they were hot!
Accepted my night delivery order for a frappe but left it out on 2 different orders a week apart.
Employees are good, never really have a problem with them or the food. It’s the system and the Mcdondalds app. I’m not sure but everytime I use a coupon on a mobile order, whenever the employees charge on their POS, the coupon removes itself from my order and charges me full price. It has occurred many times and at different Benton locations. Knew it wasn’t the employees fault after the first time, definitely think they have better things than to stand around and remove my coupons themselves. Really hope Mcdonalds or the franchise fixes this. Very annoying.
Waisted my time taking 10 min of my job to get food the employe left right after I was going to place my order ....waited for 20min then they turn on the machines to place your own order, bad service..
They asked me to pull so they could bring my slushier to me. 7 cars passed me by and finally I sent my daughter in to get them. They were sitting on the counter already melted syrup settled. Gross.
Horrible, they didn’t give me my mcdouble, and after we paid hundreds of dollars for ir they didn’t. i hope they run our of money and have to run out of business.
QPC that I added Chicken Nuggets to is pretty good, next is getting the sauce right.
Burnt my fiances spicy crisps chicken sandwich. Didnt discover this till we got home. I know its fast food, but that is NOT acceptable!
If you wanna go at midnight for a quick snack...be prepared to take cash only! Apparently, at late night you can only pay with cash and the lines will take forever to go through. I wouldnt recommend for late night.
Open promptly at five and proceeded to electonic ordering. The order was filled quickly and food was warm. They kept the hot coffee coming!
I asked for a Carmel frappe and was told the machine wasnt working and yet they had a frappe on the counter. Whats the point of lying !!! Manger turns off phone so you cant call .
They always give me sweet tea after I said unsweet tea then I leave n I can r drink that sugar tea they never give me the right order .or a recive to .they nd to watch Wat they doing n give the right orders...😡😠
The worst McDonalds Ive ever ate at I had a piece of hair and my chicken sandwich and they never answered the phone
The worst McDonalds Ive ever been to... Every time my order is wrong, cold and takes forever to get. Awful!! Even for McDonalds standards
I just called and no answer at all i went by 15min ago and when i got home i realized the food i was given was stail and some fries were cold. i was given old food. im not driving back its too late and no ones answering either.
They where soo 😎 cool; I walked and theylet me order food at the drive thru.
They need help took 25 min. To get one sandwich and a ice coffee.
Waited in DT line 15 mins before we left the line. Never got to order
This place took entirely too long to get me my order in the Drive-Thru. I had used a coupon and by the time I got up to the window to pay for my meal the coupon had expired and I was charged for my item that should have been free. When I mention this to the employee they informed me that the app decides what you get charged. If I did have to wait 23 minutes behind 3 cars it would have never occured.
I ordered an extra egg on my mcmuffin and didnt get it. Grant it I forgot to order it after a mess up somewhere causing them to ask for my order again. BUT...the line was pretty quickFood was as expected nothing, negative
The amount of flies present at this restaurant make it obvious that they are breeding here so there must be maggots somewhere in the kitchen. I really hope management addresses this.
Worst drive thru ever. We waited 40 mins just to pay and get our order and there’s only 6 cars in front of us. The lady in the drive thru writes the order in the paper first before putting the order in their Computer just to cheat the time of their drive thru. Smh. Everyone was so pissed off and start Honking the horn.
RUDE people! We rarely go to McDonald’s and decided to stop and grab some food to go. The woman who took our order was so rude and slamming condiments around. Told my husband all soft drinks were out what else did her want. He told her tea and she didn’t even acknowledge him. 2 other people were waiting on their order and she looked at them and rolled her eyes. I don’t know if she is the manager, she had a red shirt and everyone else was in blue. If so she’s a terrible representative for them. I’ll go to Chick-fil-A where the customer service is excellent! Keep your problems at home and do your job with pride.
They took a bit long for a McDonalds which did not bother me as I slowly watched everyone in front of me receive their orders from the window and drive away. My turn came and they made me pull forward to a parking spot and wait for three dollar burgers and a large fry. they brought my food out moments later and since I was then in a dark parking spot at about 8:30 PM when I checked I felt the burgers and a large box since I could not see.I got home and found the half a box of fries. who ever filled this knew what they did which is probably why I was asked to pull forward to a dark spot. If this was intentional that is sad as they basically stealing from me and giving it to McDonalds or this is lazy and yet another reason why fast food workers do not deserve more then minimum wage. Minimum effort and minimum skills needed yet they want $15... what a joke I wont be returning to that location theres a sonic down the road.
Quick easy two double cheeseburgers for the price of one I highly recommend getting the McDonalds app
Didnt give me my credit from the app I downloaded and bad service and didnt offer to fix it or try and manager just looked at me and didnt help pm shift..
It was McDonalds... No ice cream most the time no frappes
Sat in drive threw 26 minutes and they didnt even get my order right
Rude way of addressing customers the person on the drive through on 9/16 at 8:30 PM. As well as the person charging who charged us the wrong order. Charged us less than what we ordered but still managed to miss one of the nuggets order. Provided the fries and drink for the nugget combo but no nuggets. As if that werent bad enough a ball of brown paper was on my fries.
Bad service and allways running out of menu items, waited 15 min for a number 1 combo and only to get the order wrong, it never fails they allways get the orders wrong and there are allways homeless people hanging outside. save yourself a bad time and skip this place
Once again rude service for no reason. “Mari” I assume Manger in black sweater, was finishing the ubereats order up when I walked in. She was ask by another employee to help me, she looked at me and turned around. Finished the order. But chose not to hand it to me. She let it sit, I have no knowledge of she is done and don’t want to be pushy about it. if it wasn’t for the nice young lady with braids the order would have sat there. Tired of being treated any kind of way because I am a delivery driver. Will now record every rude encounter with these merchants.
Ordered in the app & picked up in the drive thru. It was quick and easy.
Staff is rude, the food sucks and is often old... They rob you for your change.
Id like to be able to speak positive on this location. My experience recently far from that. The cashier and manager asked me to pull forward and wait for my order. That they would bring my order out momentarily. 15min later five orders fulfilled Im still waiting. I go in ask what the issue is as plenty of other customers have driven off. They then bark for proof of purchase. Still my order was incomplete, while the rest cold and unenjoyable. McDonalds and their mc troubles.👎
This location has one of the busiest drive thrus I ever seen. During breakfast and lunch, the lines can be pretty long. That said, they get you through pretty quickly...they have it down to a science.
The lobby opened early. This is a good place to stop on the way to the Austin airport (ABIA). We were here at 5:00 AM.
Love the fish sandwich and coffee!Wish they would bring back the side salad and chicken strips. I would be visiting more often.
If this location pops up on your Uber Eats, DO NOT ORDER. It took me over an hour to get my food. The order was completely wrong. The tag displayed an order time of 12:15 and I didnt get my order until almost 1:45. The driver said the line was movinga car every 5 to 10 minutes. The unfortunate part about the whole situation is the location prepared the order at 12:15. When that driver pulled up that order should have been made fresh. It should never have sat there. I ordered 2 double cheeseburgers , 20pc nugget and a basket of fries and nothing was edible. There was Big Mac sauce on my burgers, which I didnt ask for and the fries were so cold that they couldnt even be eaten. I was so disappointed. I was traveling and needed something reliable. Looks like Micky Ds isnt as reliable after all.
Visited the drive-thru at this location and I can sum up the customer’s service in one word…RUDE! We noticed the employee gave the car in front of us our order, and then gave it back. We had a McFlurry with our order and didn’t feel comfortable that it had been handed off to someone else (COVID reasons). So we asked if we could have another one made. The employee stated “They didn’t eat it or anything.” Then we asked again if we could have another one made due to our discomfort, and she took the McFlurry back and gave us attitude. My husband then asked if we could have sweet & sour sauce for our chicken nuggets and she was completely ignoring him. Then when we received the new McFlurry it was made incorrectly and they gave us a smaller size than what we originally ordered. Honestly never visiting this location again because of how horrible the customer’s service is. This is not the first time we’ve experienced bad service here, but we chose to just ignore it.
Even though they have 2 drive thru lanes it is still a very long wait. The girls they had handing out the food really need to work on their CSR skills and not make faces or sigh when asked for something. What made it worse was their Manager was right behind them. I will probably not use the drive thru again as I was very disappointed. I will go in if I do go back to this location.
This place should be shut down and cleaned. The food is disgusting…
Its a good location for a restaurant. I seem to eat here every time Im in the area there not much else around.
I waited in line for 57 minutes to get two meals - a Big Mac and a Double Quarter Pounder with Cheese. I couldnt leave because I was stuck in the inside lane. Nothing will change because whoever was in charge had decided to write down the orders then put them in as the customer got to the window, which would show that each person only spent 3-4 minutes in the drive-through, rather than sitting there forever. And then the kicker is that the food was incredibly salty making it inedible. Awful experience.
Everything was actually pretty good at those McDonalds thank you guys
Better McDonalds, than other McDonalds assembly line factory food. :) Enjoy
I went yesterday Oct 06 2021 to this location asked for mocha frappe lg. And 2 hot and spicy , on the drive thru . Went to my work site after meeting the client, took my lunch at the last bites on the chicken filets there was a disgusting flavor unknown, I woke up today with stomachache. I keep a wonder what was that.
If your cash only at least put up a sign saying so. You already make people wait 15min before you get to the order box another 15min before someone says cash only is that ok.... pitiful...
Probably new hires, but the new night staff is sketchy. The lady taking the orders is new and learning the ropes to be ready to practice patience. But the girl taking payments took my phone from my hand when I was trying to use Apply pay and then proceeded to ask for my PIN number. I told her she didn’t need it and then properly scanned my phone to the card reader and handed me my receipt. When I asked her to pull out the card reader so I can scan it myself she said it wouldn’t go out the far.. I’ve seen them do it before.
Yes, the order was correct. But Service was a little dead. No smiles,greeting.
I’ve been waiting in this drive through line for 10 min and I haven’t moved. McDonald’s needs to pay their employees more so they can get more people in there. 1 star is for the company as a whole bit 5 stars to the people working for dirt pay getting yelled at by drunk people probably.
Fries were so bad. I think it was undercooked. It was soggy
Fast service but the mobile app doesnt work properly and delays at the ordering window
Lunch time.. dining room not open... drive thru very busy...Got my order right but French Fries were Not fresh n hot... maybe next time... they will be...
The longest period of time I have ever been in a McDonald’s in my life.
The nuggs and sangwich was delicioso. But the fries were Luke warm. Thats the reason for 4 stars.
Ordered 2 Sausage muffins 2 hashbrowns worst ever muffins dry no butter old Sausage probably heated when OBama was President hashbrowns limp like an old D**k, would not recommend.
If I could give a tenth of a star, I would! They do not allow anyone to eat in or outside. Why go there! Totally useless. No signage telling of no dine in or on the site.Some doors locked during hours of operation. Dont answer the phone. Dont care to speak about their lack of support for their CUSTOMERS. Bad attitude was a 10. Caring about customers -1. I wonder, in this location, who IS the customer. P. Terrys has better fries and actually allows a person to eat there. PLUS P. Terrys will tell you what is in their food. What a concept! Jim P.
This has got to be the most organized drive thru ever! Ive gone thru the busy lunch hour and even though the two lanes are super busy, i get in and out in no time! Please give credit to the young ladies on the inside of the windows and on the outside! Super efficient! You guys got it together! 💕 Also the cooks make my food fresh and delicious 😋! Thank you!
To long of a wait.... All the time..... One reason I pass this one right by...... All The Time
It takes 30 minutes to get 2 sausage McMuffins at 3 am . Just close the place down Bc that’s ridiculous only option for food besides eating air I will choose air from now on. Order has a 50/50 chance of being wrong as well. Horrible location
Very very slow service. 30 min in line in the drive thru. They gave me the wrong order. Good thing I looked in the bag before I drove away. Other than that the food was fresh and hot the drinks were the only thing they got wrong.
The employees were nice but a hot mess they forgot to give me a receipt they got my order wrong made me wait and forgot I was on the drive thru side waiting for my correct order than I called them on the phone while Im waiting they come to me and are like whats ur order than tell me they were totally short staffed omg
Dining room needs to open up now, hate spending 10 minutes in line for breakfast
I asked for my recite and they said to go to the next window so I did and he said that he put it in the bag it wasnt in my bag and I was missing a drink on my recite and they told me to go back around for another drink and on top of that it wasnt even full I was very disappointed with there service
Fast service. This location stays busy.
This is my favorite McDonalds because they are very efficient. They are fast even when busy and accurate unlike a lot of other McDonalds. They are also friendly.
This locations night staff is definitely very shady and probably robbing their own store. They also say they can only take cash payments evey night after a certain time which is so weird. Especially considering everything is electronic now.
The service was great, the hamburger was good and fresh, the fries were no where near what mcdonalds can do and the worst part, the reason why I gave two stars, is because I was traveling, so I jumped on the freeway, ate my food and when I went to get the apple pie I discovered that it was so old and overcooked I had to use two hands to pull it out of the box 🤨 I tried to bite into anyway but it was way too disgusting to even bite into. Sorry guys, your service was great though.
Pretty good for a McDonalds. The staff is pretty quick and the 2 drive thru lanes definitely speed up the ordering process. Everything usually comes out hot.
11 o’clock in the morning and can’t serve sodas. But they weren’t serving all of the breakfast but was already serving burgers and fries but the only drink you can get is a breakfast drink please explain to me how that makes any sense at all. I won’t be going back to this McDonald’s.
Very rude staff. They cannot answer questions without attitude and do not have the competency to even talk to a customer to help them. If I could give below 1 star I could. Crew should be knowledgeable about app processes and how to get/give refunds for orders that were not received due to lack of menu items.
This McDonalds has been running a change scam since there was a shortage. They say they dont have any change but in reality they just keep it. The drive thru girl said they didnt have any and when I walked inside to get sauce, the front register was giving change. So what are yall doing with the change?
5+++++ stars for Jennifer for extra hospitality that she does to us. Shes very caring and patience about taking care the guests. Management, please see after her works and recognize her. She deserves to get recognitions. We love you, Jennifer!
Not bad for a quick eat on the go. Drive-up wait times are fast during busy hours. And they have a dollar menu for those cheapskates like myself. Food is normally still warm when you get it and the fries are HOT! The menu hasnt changed much over the years but they do keep the specials current when they do.
Almost every McDonalds location I go to has awful service. The food is good, but the service is awful.
The food is what you expect from a McDonalds. No matter which one you eat at, the food experience is pretty much consistent across the chain. What does separate this one from many others is the friendly staff.Two workers in particular are always extremely friendly and helpful. Jesse and Marilyn both always greet you with a smile, always try to make your visit a little more comfortable, and are always eager to help the customer have a more pleasant dining experience.I live very close to this location, and eat here far more than I should. I have never seen these two without a smile on their face. I have never seen them slacking off on their job. Further, they remember the little details (for instance, that I like two strawberry jelly packets if I order something with pancakes rather than syrup).A McDonalds is going to have the food they are going to have. The only thing they can really do to make themselves standout from other McDonalds is have good staff. This one does.
Fast and great egg McMuffin as usual
The staff was really busy. But a young guy cleaning the dining area took my order perfectly. He was very friendly despite how busy he was.
Tables could be a little cleaner but eh, its fine good place to get a quick bite. had to edit my post because my order took a long time but they gave me free cookies, and its like wow! I dont mind waiting things happen, its cool! Kitchen is very busy so I understand if sometimes there is a delay with an order, nice place nice people
Im not sure why, but this McDonalds seems to have an issue with keeping the dining area clean. I come here quite often, and it is rare to see it clean. On a positive note, my son said that his fries were fresh and crispy and that he liked his hot chocolate.
Lady said no donuts there were donuts infront of me very rude slow and cant hear super loud to them had 0 coffee and ice cream dude gold chain blinded me so fake asked for milk and it wanst there all so young keep getting my order wrong and take off items I came from Houston to Austin sucked my local gedo McDonalds is better 😬
Staff was slow, didnt get my order right and nor friendly at all. Food temperature was horrible and not hot or fresh by any means.
This was the worst experience I have ever had dealing with a McDonald’s. When I was getting my order taken the lady was laughing and joking and wasn’t paying attention to me as I was talking. When I went to pay for my order she was playing on social media sites on her phone with the other workers and left me sitting there for a good five minutes until anybody noticed me. When I pulled up to the second window to get my food the guy was very nice but when I told him that the lady had messed up my order he seem to get really irritated really fast. This is definitely my last time going to this location.
Great, clean McDonalds location with pleasant customer service.The kiosk didnt print a receipt for my order so I had to inquire the cashier about it and get assistsnce. The cashier was courteous and helpful. The food itself also was hot and fresh.I went to this location on a whim because I was waiting for work on my car to finish nearby and I was very pleased with my experience here. 5/5
This location is never busy but always so slow
Never once had to go back because they forgot an item from my order. Great service.
This place was very rude. They got the order wrong, didnt ask what kind of drink, never offered sauce, and told us they had slushies when they did not. There are no COVID precautions being taken in this restaurant, at least 6 teens standing there in the window laughing and not taking orders properly. We asked for the recipet and the little girl rolled her eyes and said go to the next window. We still didnt get the recipet.
Slow service = cold fries 🍟 = :(
This place is very unsanitary, and they dont even know it. An off-duty manager came in from outside the store and stuck her hands in the fries and ate some. She stuck her hand in the fries again and ate some more. Me and another customer complain about it and they didnt understand what they were doing wrong. I asked for a whole new batch of fries. They made me fresh fries. Also, I had to ask the lady that was handling money, why she was also handling food.
Busy. Placed my order and took a few minutes to get it. Had to repeat it at the window because they missed part of the order. Then they forgot the straws but that wasnt too important.
The lady who took our order got the order wrong and was giving me an attitude when I politely told her about the mistake at the window. She then hollers to the employees making the burgers that we are the ones who are completely changing our orders, when that wasnt the case. They were very rude
I absolutely hate mc don walds ...my girl likes to go up to the counter and just start screaming at the staff
This is one of the worst organized McDonalds. I’ve ever visited. From the drive-thru blocking parking to the ordering, the outside drive moves faster. Then when they tell you to pull up because your order is not done? Then having to wait, and see employees bring out orders to other cars, who were behind you! Then watch those same people bring that order back because it was wrong! Maybe it was mine? So basically just for two Hot Coffees, I had to go inside and get it my self. Then they give me a card of always being on time!Corporate needs to pay attention and get this fixed! But I doubt if they ever read these reviews!!.
I know to many people that binged this food for far to long and they arent doing so well anymore. I didnt actually go here. Was a co-worker request
This location has these giant touch screen menus that are placed right in the middle of the restaurant. The ordering process on them is fine, however, Ive used them multiple times and their card processor never works. I end up having to go to the small counter at the front and pay the cashier for the meal. Id rather do the entire transaction with a real person anyway, so if the goal is to get me to interact with a screen instead of a person, perhaps make sure you have a functioning system first.The food is fine, its McDonalds.
Slowest drive through out of all Ive been to. Seems they always forget your straw or giving you napkins with ice cream or offering sauces for nuggets. My least favorite McDonalds! Window staff not very friendly.
Since covid, only the drive thru lanes are working. Those at the payment and food windows were pleasant, however. Very efficient.
Quick service, friendly staff and willing to help.
Worse McDonald’s and worst experience I’ve ever had at ANY drive thru in Austin, Tx !! The drive thru cashier was very rude/short and rushed my order. When I told the manager at the window the cashier became confrontational with me. My order was also incorrect. Management should hire better cashiers.
Ordered and paid by credit card from kiosk. Waited for 10 minutes in a not-crowded restaurant. Went to counter to check on order. Was told they are out of chicken tenders. I asked them to cancel the order and credit my card. This was seemingly impossible for them. I was given the option of substituting nuggets. Reluctantly I agreed. It still took them several minutes to give me my order which included not adequately-cooked and lukewarm fries.I have rarely witnessed such an unorganized group of very many employees doing absolutely nothing but talking amongst themselves.I could go on, but the readers get the idea.Stay away. Most major fail.
Very poorly ran, took forever, employees did not seem to know what they were doing at all. Manager needs to fix this place up. Suggest finding another location.
Free Co-vid with your fries! I went inside to pick up my mobile order. One employee handling my food had his mask under his chin, nothing over his mouth or nose. Same employee handled register without changing gloves. This guy also laughed about it and within minutes of fixing his mask, it was under his chin again when he was at the register, and this is while Im talking to manager about it. 3 others did not have their masks over their nose. Gross. Then it was hard to get my money back because I used the app.
Did the self order. Waited for our food to be delivered never came. Food was seating on the counter. There was a hair in my fires took ins to get someone attention. They pulled the hair out looked at it laugh and made us new fries. I’ve worked every type of job I don’t understand why people don’t do the job their paid for or find another job.
Dont waste your time here. They ran out of unsweet team in the drivethrough, okay I get that. Pull up to lane 1 and wait please. I waited over 5 minutes, eventually got fed up and called inside... Sorry I cant hear you, we will send someone out. Its unacceptable to leave people waiting for a drink while their food gets cold and soggy. Thanks for the cold fries and nasty bottom bun on my burger. Secondly, why even bother asking what dipping sauce I want if you arent going to even put in the bag.I knew better, Ive had terrible service at this location most of the time Ive been, but today will be last. This location is terribly run and should be closed.
They stop serving lunch at 2 am
Was just there and they gave the person in front of in drive thru my order and then he gave back the food and drink after it was inside his car for a few minutes while they refunded what he paid and recharged him for his food. Then he gave the food and drink back to the workers and left. Then I pulled up and they tried to give me the exact same food and drink that he just gave back to them. I refused and said I wanted new food and drink. They were rude about it but gave me all new food. I watched them to make sure they just didn’t switch bags. That is no way to act in times like this when especially. I would have don’t the same thing on refusing the old and eating new even before all the Covid 19 going around.
Fast service,drive Thur, clean place.
Never have any change like your pennies nickel dimes they focus to much on the drive though takes to much time on the inside they might as well close the inside I drive truck like a lot other people who cant go through the drive though
This location is a mess. The only convenient fast thing about it is the automated ordering screens. What’s the point of taking a table tent and being told your food will be delivered to you, when you have to sit and guess what food is yours, because the cashier doesn’t hand you your receipt telling you which number order you are, because they’re too eager to leave their shift. This whole staff needs to be reworked and trained. That or let go and hire a whole new one.
Ok I give Mc Donalds 3 stars not cause of the food cause food is great. The issue is there service i always go at around 5:20am and they lack more employees and better attitudes. Alot of us go that early cause we gotta be at work , that one employee that takes the order at a time is the same one that makes that da order one at a time they should have cashiers to take orders and another employee or two to prepare the orders. This past Sunday there was allot of us waiting they opened an hour late thats not cool for buissness once again were having to wait .. Mc Donalds could be a 5 start but only if they fixed these issues . Thank you so much
I love going to McDonalds on burleson and hwy 71.The family wants to give (Yolanda) a top 10 rating.She keep the hobby area so clean, her customer service is Awesome always willing to help. She know her job. Because of her we love to go there during the day shift only...
Something is broken here. Worst drive through experience in years. They took our order once and then had to take again at the window. The total time was over 25 minutes to get our food. Good thing we check our order because one sandwich was incorrect. They had no napkins in the bag and they forgot the ketchup.
Bad service, I order a frappe the guy said he dont have for the moment, by my surprise, by the time I pick my order on the window they frappe ready for another customer.If they are busy they want the line to keep moving they dont care about customer service.
Terrible Chicken Biscuit sandwich!!!!!! Very spicy, not southern fried real chicken anymore, you now get rib/chicken parts molded into a spicy chicken patty.No ketchup & wrong order once you get home. How do not have ketchup, what level of management do they have there. No inventory control management, mgr could have easily just go down the street to another McDs & get it to start the day. Youre suppose to know your inventory & they run out of items on the menu often.
We were in drive thru....they didnt take our order after calling out to employee that there was someone waiting in inner lane. 5 IM SAYING 5 CARS WENT THRU after he told us to hold on . I was so upset. Asked to talk to manager and informed him about them not taking order as most places does 1 outer lane 1 inner lane. Wow....couldnt believe it. They did comp our order then our apple pie was cold as could be. Not sure I will be back.!!
The cashier at the drive thru actually gave me the best service ive ever had at McDonalds ever! I never thought that would happen but thanks to Cody, it has! Keep up the good work buddy! Nobody ever posts the good reviews that are needed. Cody is awesome at his job!
Wastes almost 30 min trying to pickup a order. There were only 3 cars ahead of me and at the end they refused to make a order. Worst McDonalds ever!
Horrible experience! I come to this McDonald’s all the time. I Asked for more BBQ sauce for over 30 chicken nuggets. And the people had the nerve to call the police on me. And stated that I could not come back or I will go to jail. Behind some BBQ sauce! I didn’t curse or put my hands on anybody. However the police was called on me. McDonald’s I’m sure it doesn’t matter to you all however you all have LOST OVER 50 customers due to the situation. Myself nor ANY OF MY FAMILY MEMBERS WILL EVER SPEND ANOTHER DOLLAR WITH YOUR COMPANY AND OR CORPORATIONS. Also I am selling my stocks!
If I could give this McDonald’s a no stars I would all cause of the Manager at the windo, Esmeralda I think her name is but she is always there in the window mostly mornings, she always has a bad attitude and bad customer service hands out everything with out saying a word and not asking if I need ketchup or dipping sauces. I know I’m not the only one who has complained. She is so Bad
Dont even want to give them a 1 star. Horrible place to go. They dont serve lunch at 10:30 they serve lunch when they want to. They tell you its cause the cooks. Its just a horrible place to go
Staff did not seem concerned about doing a good job making sure the customer had everything they needed I asked for napkins did not get any was not asked what I need any condiments is like when we shuffled the hurry up and get out I can understand concerns about covid-19 but customer satisfaction Steel must continue in the workplace and businesses
Actually rate them a ZERO. This is a FAST FOOD PLACE. I stand at counter for SEVEN MINUTES before even being acknowledged. Mean while I see FOUR PEOPLE working drive thru. I count at least 9 orders go out . Finally Someone comes and takes my order. I PAY the SAME price as people in drive thru...WHY DO I NOT GET SAME SERVICE? Then I wait 5 minutes for dried out burritos. I asked for burritos with NO CHEESE and get told the burritos are already made and they CANNOT make any without cheese. This is CUSTOMER SERVICE??.
They had absolutely no ice cream. I asked for a latte instead which they didnt have either. Then I asked for some ketchup and they were totally out! The place wasnt busy and was very messy just not professional! The staff seemed to just be messing around. Seemed like about 5 15 year olds and no real leadership or professionality at all.
I ordered via the drive thru. There were quite a few vehicles ahead of me, as is expected during breakfast time. I placed two orders. The first, a sausage biscuit with a large orange juice. The second, a bacon egg and cheese biscuit with a large orange juice. Pretty basic orders. I paid for my orders and moved to the second window. The lady at the window gave me my orange juices. Then said, You had 2 orders? I responded affirmatively, to which she replied, Park in spot #1, well bring it out to you. I saw car after car leave the drive thru and after about 10 minutes, went inside the McD to get my order. It wasnt even ready. The manager pulled out 2 bags and pulled the sandwiches to fulfill my order. A gentleman next to me mentioned that he hadnt even gotten his coffee after 15 minutes. This location is a disaster!!
Great breakfast and fish burgers
I literally waited for 30 minutes in a line of eight people at the drive-thru at midnight. Worst experience at McDonalds ever.
The food is good, but hands down the worst customer service. I placed an app order and it took them 20 minutes to tell me they couldnt find it, and to call corporate for a refund. Burger King for life.
Every night for a few hours they are cash only which is annoying for Anyone paying with card. They lose several cars for this reason. They need more night staff because the wait time is sometimes over 15 minutes which for a fast food restaurant isn’t very fast. I’ve gotten the wrong order after arriving at home twice. This is the closest McDonalds. Location is convenient, service is not.
Average tasting but the kids portions are perfect for me. IbActually went for the pokemon anniversary cards from happy meal. But unfortunately I didnt get them. Random?
We are in the drive thru right now and pulled up to the speaker. Dead silent for approx 7 minutes. I called the restaurant to find out if the speaker was broken. The female who answered gave me attitude and said It is not broken, we are busy. Right after the call, an employee took our order through the intercom and we waited an additional 11 minutes to get up to the window. There were only 3 cars ahead of us. We got to the window and they had our order mixed up and we had to order again. Wow, what a business disaster. @McDonalds Corporate, this one needs your help!!
Typical McDonalds. Free Wi-Fi, good service. This location is usually pretty busy but to combat that they have several employees working at any given time. Food is always fresh and given to me in a timely manner. Even in the lunch over flow of the day, on any given day, they are very prompt and correct in orders. I appreciate this McDonalds a lot because they have consistently been good for years. Good job :-)
I would wager it was a new employee taking orders because the drive through ordering process was not as smooth as it usually is. Plus they were out of Coca~Cola. When I was advised they were out it surprised me and I had to ask again to confirm what I heard. Think about it... The worlds most recognozed fast food chain location ran out of the worlds most recognized soda. Boggles the mind... At least it does mine. With all fun aside the food order was delivered hot and quickly and the drink, not a Coke unfortunately, was cold.
Ice cream and smoothie machines are always down or being cleaned. Im starting to suspect employees dont like to deal with them so they dont fill them in the first place.
Order taker came across annoyed cashier rolled his eyes when I added an extra Sausage Egg McMuffin and the young guy shall I say and even at that I use the term loosely tried to give me a dirty look when I told him they didnt put the extra sandwich in the bag as he handed it to me he tried even harder to stare me down when I asked for 6 strawberry jellys not an unreasonable amount 3 per sandwich miserable experience from start to finish!!
We ordered coffee and waited for 30 minutes, and concerned why we still didnt receive the coffee we asked them about it to find out the coffee machine is broken. Couldnt they have told us that earlier? If we didnt ask, we wouldve waited there for hours and no one would care. 0/5 service
Never again, the system is down. Took over 45+min to get out food. After having to repeat iur order 3 times plus calling the manager to assist. When pulled up to the window we seen 4 employees on their phones not worried about getting orders out. I was totally disappointed tonight
Food was delicious as always. I had the deluxe quarter lb. Hamburger w lettuce and tomatoes. It was surprisingly wonderful.
You have to make sure they understand what you want. Dont just say it once.
What is the point of a screen that lets you confirm your order if they dont use it. I ordered there new Travis Scott meal which is a quarter pounder with bacon and lettuce. 2x they got the meal wrong and charged me an extra $2 for nothing. Then when I asked for a refund they gave me a receipt thats almost illegible due to lack of ink. Now they dont know how long the refund will take to be back in my bank. Avoid at all costs.
This location seems to routinely have problems fulfilling your order accurately and/or timely. Ive sat in the drive-thru for 30 minutes, more than once. Ive driven away with spoiled iced tea. Ive gotten the wrong order far too often.
Always beautiful service, good food. Much love and light ❤️ 432/369
As an out of towner and someone who appreciates diversity, I absolutely loved this place. We had people from all races represented at this restaurant and yet everyone seemed at peace with one another. Hispanics, African-American, and Caucasian folks all eating together and enjoying a meal. Food was good and the customer service was friendly. If I lived in Austin, this would be the only McDonalds I would come to.
Arbys is doing McDonalds a favor, running a TV commercial intending to malign the McDonalds filet o fish, citing the design superiority of Arbys version of the sandwich. Hmmm, I hadnt eaten a fish sandwich in decades, and the nearest Arbys is 5 miles away, so the filet of fish waiting just around the corner at Mickey Ds will do just fine. Thanks for the reminder Arbys!
Only come here at night if you dont mind waiting 45 minutes in the drive thru. Then they only hear half your order and forget to give you everything you paid for. The ice cream machine is always broken.
Its McDs. The bar is already set low
They dont have exactly change so they will be sure you between 25 to 35 cents so how many people did they show money through the entire day I dont think its fair for them to keep part of your change but they will not forgive you for any not even 10 cents
Eduardo /Edgardo the night drive through cashier likes to steal money by not giving you your corret change and then saying there is a coin shortage... Count your change he will rip you off and hes good at it. Will be calling corporate office on Monday to report this location for theft
Hands down the absolute worst McDonalds experience Ive ever had. 28 minutes to get my order of two Happy Meals and a cheeseburger. And they didnt even offer any refunds or coupons. Manager Julian wasnt helping the crew or customers at all.
Horrible customer service, there were 3 managers in the front and not 1 asked I needed help. The only person that helped was a regular worker and they kept making her help them instead of me that was standing there for a while. I then complained to one of the managers and she was not compassionate or asked if I needed help. The restraunt was ridiculously dirty. There were at least 10 workers at the front counter, making the orders and drive thru but not one of those workers could clean tables in the dining room. I wish I could rate a zero but I had to list at least 1 star, not even worth that
They dont say hello, they just ask what do you do want. Then when you finishing order they state thats it. The poor guy collecting the money, doesnt have a mask or gloves. At the food window, asked for bbq sauce got sweet and sour and the young lady didnt have on a mask. This location has been super busy as of late, The staff is beyond tired. Will stay clear of this place for a while.
My order was $6.19 I pulled around the to pay the guy at the window and he said it would be $7 because they didnt have any change imagine if they did that to a hundred and fifty cars a day so I canceled my order and went to Jack In The box and boil tell you their breakfast is so much better.
Worst service ever! A simple fix turned into a 22 minutes wait at the window.. I ordered a parfait with no fruit. I get to the window and they hand me a parfait with fruit. I told cashier excuse me I ordered without fruit cashiers respond the parfait is in fridge and the lady that makes them is gone for the day. I ask for Mgr Jose comes to window and says I’m sorry I can’t make without fruit. I told him I come here all the time and I ever have a problem. I said give me number to corporate office and he said the corporate office # is on your receipt. So still at window i call the number and it’s the number to the store. He refuses to give corporate office #. While all this is happening 4 cars behind me drive off! Another Mgr by the name of diego said how can I help you I just came on board. I said just give me my refund before you loose more customers! I explained to him diego and he said they should not have told you that and laughing. Will never come to this store again!! I rate service a big fat 0!!
Just sat in the drive thru for a good 20 mins just trying to order my food. I asked for a big Mac with no pickles and no lettuce. As soon as I finally get to the window to get my food, of course they had messed it up. So I asked them to remake it. They told me to park in the front. So I did. 20 mins later I finally get frustrated enough to call the inside while Im parked. The manager answered and I told him I had been waiting a while for my order to be fixed. I told him what was wrong with it and what I didnt want. He said ok and I hung up. Still waiting another 15 mins. I finally see someone bring my order. I get it and I check it. Still messed up! Whats the point of telling ppl what you dont want if they arent going to listen. Especially the manager. So I go inside and I asked to speak with the manager. I told him that I wasnt happy that this is now the second time I needed my burger fixed. And that I had to call to figure out why my order wasnt fixed for a long time and why it was still wrong after telling the manager. He refunded me the money and still had to wait a while for my new burger. If I wasnt so hungry I wouldve left.
We just waited 23 minutes for a happy meal! They move one line at a time theirfore the people waiting on opposite line cant move bc their are cars behind you! Watch cameras and stop paying employees that arent their to work.
The employees need to be trained in customer service...they cant say hi or thank you. This is just common sense! Also if the food is not going to be bought to you, then they need someone with a pair of lungs...cant hear them when they call your number!
The worse customer service. This McDonalds has 2 drive thru intercoms but they seem to forget, we sat at the far right intercom for 5 minutes we seen 2 cars drive up and place their order we finally just drove up and placed our order at the window. We have fond egg shells in our breakfast sandwiches. They are not very efficient at all and it’s disappointing cause there are not many breakfast places open early. Good luck if you eat here.
It was a lil difficult placing our order the lady taking the order was of a different nationality and therefore had difficulty with accents but It got managed..
Slow, never has specialty coffee, cant get your order right even if you go inside. I only come here randomly because its close to work. So if I visit every 3 to 6 months and theres no improvement what does that tell you. I try to give them a try and still end up disappointed.
I went to this location tonight (6/8/19) to get some burgers and a couple shakes for myself and my husband. When I asked the gentleman taking my order at the drive-thru for the shakes, he said We cant make them right now. The machine is broken. I was ok with this, paid for my food and when I went to the window to pick up my burgers, I saw another employee making someone a milkshake. They lied to a paying customer. Horrible service!
This McDonalds is close to being a 4 star . A little more organization , more customer service friendly then it will line up to be 4 stars and more . The food has been really good and appetizing in my last several visits ....but never have visited during the evening.
I guess here frequently and I can say that most of the time the staff is very friendly and courteous. I can also say that the restaurant and drive-thru are clean. Theyre usually very fast and the food is usually pretty fresh.
Today 4/14/2022 8:30 pm came to this restaurant and no have frappes or smoothies always is the same on this restaurant
My grandkids like the choices to pick and great prices. But always very busy at the drive-thru..
Fries were not fresh; they promoted a special sauce w/ chicken strips, then stopped providing the sauce. Service providers were on their cell phones and rude when I requested Hot/fresh fries, then implied I wouldnt want extra tarter if they charge for it.
Im sick of being rushed through the drive thru and receiving the wrong order. If this location would utilize efficiency they would get it right the first time and wouldnt have to tell people to pull up past the window to wait on their order to be fixed.
Sandwiches were subpare by McDonalds standards. Our fries were cold and my fresh made hamburger was dry and flavorless. If we werent travelling through this Austin they would have gotten it back! Worst $8 ever spent!! Hope this shows which store I was at so this can be corrected
I was asked to pull ahead while I waited for my Mocha Frappe. I waited 20 minutes and then had to walk inside to get it. My food was cold when I finally got my Frappe. Never again!! Youre lucky Im giving 1 star.
Have never had a good experience at either this or any other location. During lunch time they have the 30 seconds or you get an item free thing. Every time Ive went during lunch, its taking me over a couple minutes to get through the drive-thru. Yet they never offered any free items to me. My order is never right. And its never got any hot frys. Everytime I ask for extra pickles on my burger, I get a mountain. Lucky for them, this is just a cheap place to go for lunch.
Im not sure which experience to describe. We live right down the road from this McDonalds so late work nights or nights we have running around to do we tend to pick up food from here or go in and eat. Every single time we go there is an issue. Either they f**K up our order or they dont have an item we want. This has got to be one of the worst McDonalds I have eaten at. And their customer service is very bad on most occasions as well. I would give this location 0 stars if I could. Just tonight I asked for a buttermilk crispy chicken sandwich and instead got two buns, a piece of chicken and two pickles. Between cold fries, messed up orders and items not available obviously they need better management.
They have a fast drive thru, but even though I placed a mobile order it went through but the payment didnt
I was standing outside and my chain on my bike had just broken. A gentleman by the name of Lottie who was a regular at that McDonalds, saw me in despair and invited me in for lunch at that McDonalds. And then he took me to Walmart and bought me equipment I needed to repair my chain the ladies in that McDonalds was very polite and sympathetic. And treated me with dignity and respect.
I usually dont have a problem with this place and i completely understand that theyre busy but i received a half cooked burger. . .thats completely unhealthy and disgusting, like i said i know people are in a rush but better get a bad review because of waiting other that of un-edible food.
Slowest McDonalds ever. We spent 30 minutes in the drive thru, when there were only 2 cars in front of us. Also, the people working inside were just sitting texting on their phones. Dont go here unless you want to waste a bunch of time.
Short staffed and made us wait a long time (over 45 minutes) for our door dash order instead of closing their doors.
Unfortunately this is the only place I can grab a bit of breakfast and a latte on the way to work. Several time the girl on the headset taking orders has such a poor command of the English language that I have to repeat my order three or four times before she has it plugged into the POS system and almost every time they will start talking over me while I am trying to place the order. If they cannot communicate any better with the customers they need to go back to class or not be at any of the counters or windows. When I pulled up to pay there are usually a couple of the girls standing there talking and giggling about something before they acknowledge that I am there. When I place my order and when I pull up to pay and then pick up my order I am asked repeatedly it there is anything else. Even after I told them, That is all when I place the order. They really need to learn better customer service and listen to the customer. I know they are supposed to up sale but when I place my order and say that is all. I meant that is all. I ordered the steak, egg and cheese biscuit and the “Steak” looked and tasted like hamburger. It did not taste or look like steak at all. Stick with the Egg McMuffin.I guess I really should not be surprised, after all it is McDonalds . . .I wish there was a Sonic here instead of this place.
30 mins in the drive thru line (only stayed because my kids had their hearts set on McDonalds, and they earned it). They have 2 speaker boxes and we sat while 2 cars in the other line were helped and on their way before being acknowledged. Added Big Mac sauce to one of our items, paid for it and when we got back to our hotel room saw it wasnt included. Neither were straws. Also, they didnt have drink trays but didnt bother telling us (after letting us order 4 meals that included 4 drinks) until we asked for one. Thank god I went with him, because if my bf had gone alone, who knows what he would have had to do (we have a sedan with only 2 cup holders). Then, after we ate all 4 of us got physically ill and have been since.Only come here if you have 30 minutes of your life to waste, and want your cheat meal to come exploding out of you within an hour of consuming it.
I gave it a one because I dont eat McDonalds a lot at all and sometimes a have a burger craving a I think hey forget it why not stop by and get a mcdouble.... WRONG... WRONG, these employees at Ben white location are absolutely terrible employees if you see two lines filled with 10 cars each its probably cause they prefer to only use one order out menu at a time so they take one by one in a double line?? But if your up for it theres a Wendys about 2 minutes always that only has one line but dang the services are fast and correct as fast food should be.
Unbelievably rude and disrespectful. Daughter was standing in line. No one else. They didnt help her. I said something and they directed me to kiosk. Man that looked like them walked in and they immediately helped him while we were still trying to figure out kiosk. Smh. Customer service is dead in 2019
Total reviews rating 3.3
199 Reviews for McDonalds 2023:
Review №1
2022-05-05All the reviews you see about waiting a long time, cash only at night, writing down your order on paper…they are all true. I work very close to this location and because nothing else is close or open at 1am, this is pretty much my only option. 80% of the time I come here both lines are incredibly long and hardly move. Once you get to the ordering screen it often takes them 5 to 10 minutes before they even acknowledge you. Most people I see that visit at night end up pulling out. There have been more than 5 instances in the last couple of months where I had to wait about an hour before I left with anything. Never an issue with the food, it’s always service that you will have a problem with. It’s pretty clear they are understaffed, but it’s the terrible service that doesn’t make it any better. My last visit 4 cars had their orders taken on the inside lane before I was even acknowledged. All I needed to do was let them know I had a mobile order. I decided to just wait and pull up to the window since they wouldn’t acknowledge me at the order screen. I’d say I feel bad for them being understaffed but their attitude and service is abysmal.
Review №2
2022-05-11This store is very large, very clean and very efficient and an eight real quick and then took off usually I dont eat inside for one reason or another at McDonalds. It was a very pleasant experience will try it again soon for breakfast. Gave us a chance to sit and talk over what we had to do this morning. You should try it
Review №3
2022-08-06Cold and disgusting. Too lazy to make a fresh big mac with extra sauce. So they squirt cold sauce on an already cold burger and make it taste worse than it should have; the darn fries werent even hot. Go the extra mile to the one inside Walmart, it makes a huge difference, and makes me more agreeable to spending my hard earned cash. One thing they did is make me not want another Big Mac EVER AGAIN! Thanks for that.
Review №4
2022-06-19They got my order wrong. I picked up at curbside and they gave me the car next to me food I asked him are you sure this is mine it has my neighbors number and they said yes so I open the bag and surely it wasn’t mine so the kid takes the bag and goes to the car next to me and tries to give the open bag to the lady and she refuses it oh my God I swear these kids today plus I had to go inside to get my correct order so I wasn’t too happy what do you think
Review №5
2022-06-22Credit card system down every single night from approximately midnight to 6am. Money laundering? Causes huge lines because you either get stuck in the drive though when they tell you it’s cash only over the speaker or they forget to tell you and you find out 20 minutes later when you get to the window. If there is a line, drive to Congress and Ben White, it’s faster.
Review №6
2022-06-20You nasty!!!! Paper patty on my meat 🤮. You can never get your order right at this McDonald’s.
Review №7
2022-08-30They serve only app orders in drive thru. If you order there, you have to wait. I ordered a sausage biscuit and hashbrown. I had to pull forward and wait 10 mi ! Almost made me late to work. I wont be stopping there for a quick breakfast.
Review №8
2022-08-04Went to the drive thu for breakfast, didn’t tell me how much I was paying never gave me a receipt, when I pulled up to get my food they handed me a bag then proceeded to tell me to park. When I was trying to ask what I was being parked for and if I can get a copy of my receipt the guy rushed me off. I parked waited for more then 5 min for what I didn’t know so I then drove back around to see what I was waiting for and why I couldn’t get my receipt right then and there. The gentleman was very rude and didn’t seem to care to see what was going on. Worst experience in a drivethru ever.
Review №9
2022-09-10You can’t dine in but drive thru, and curbside are open. Also your welcome to order inside for togo only. Busy during the week lunch hour.
Review №10
2022-09-05Absolutely horrible establishment for any any non Spanish speaking individual. Ordered through app and experienced an issue that led me inside and staff was 0 help and made me re order and pay again, luckily the app was able to refund me.