Delivery
Yes
FedEx Office Print & Ship Center in Dallas
Categories
Location on the map
Dallas, Collin County, Texas, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 972-818-7110
Site: https://local.fedex.com/en-us/tx...
Site: https://local.fedex.com/en-us/tx...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:9AM–6PM
- Sunday:12–6PM
FedEx Office Print & Ship Center in other cities:
Comments (68)
You guys rock.As a previous FXO employee this center is the best in Dallas, Texas. This team is a well oiled machine. You all are fast and efficient adding time back into my already busy schedule.Thank you to your team because today I really did experience A plus service for my print job.
The last 2 times Ive needed stuff printed there were multiple people (3-4) in line and 1 employee was taping boxes while everyone stood in line waiting for more than 10 minutes. The 2nd employee was helping a customer but having a casual conversation, not worried about those waiting. After being asked if someone was able to help the employee taping boxes mentioned only 2 employees were onsite and continued taping. Multiple customers just walked out (not to mention without a greeting or well be with you in a moment) including myself for the 2nd consecutive visit. Ill just drive down the street to another FedEx so I dont waste my time here at this location.
Horrible and unwelcoming behavior by staff. I walked in few minutes before closing time and FedEx employee asked me to come back another day because he was closing in 2 minutes! I offered to help with packaging but got an rude reply by staff. Kept pointing at clock an saying closing in 1 minute. If you want customers to go back home and make another trip just because you want to save 2 minutes of printing label and accepting their package for delivery then you anything but helpful!
Horrible customer service experience. I was trying to print my wedding invitation and 1st time I went, employee there name Patrick helped me and did great. 5* to him! But one of the word was missing spelled so I went to go fix it before they print the entire copy that I asked for as soon as they opened. The worker there name Star was not nice at all. When there was only one other customer in there, she said she cant help me because, her word I dont have time cause I would have to go through and fix it Which is so weird because Patrick was able to do it pretty fast when I was there and I was impressed. So I mentioned that and then she changed her story into well I dont know how which is it? You dont have time or you dont know how? And with attitude! I work in customer service and Im in management so if I was her manager, there would be a lot of coaching. Oh and when this was happening, a lady behind me steps in saying Im sorry I know you were in front of me and I respect that but I need blah blah blah so Miss Star said, Do you mind and helps her. WOW! What respect lady? And this was so upsetting. So wrong. So so wrong. Sorry Patrick. You did great but Star? ZERO star for her.
They got the shipping address wrong 4 times, after verifying on the screen. Short staffed during prime hours. I wish they had separate counters for large items and just documents shipping .
Had the manager confirm a refund on the phone, had a district manager CONFIRM that the refund was happening - 11 days later NO REFUND. Called customer service who verified no one had issued a refund at all. Absolutely disgusting, I hope everyone involved loses their jobs.
This place is downright horrible. Literally 3 guys using 1 computer trying to figure out printing. I just needed to ship a package already ready to go and had to wait 20 minutes while 3 people... Tried to use a single computer and print. Obviously under trained, lack of awarness and generally a terribly run store. At one point one was moving the mouse while another controlled the keyboard and the third told them what to click and type. *Eyeroll*
I regularly ship guitars and typically use UPS, but I decided to check out Fedex since their store is open later. It was a mistake. Now, guitars are difficult to ship and you normally pay a bit more than you would pay for something if equivalent weight, so I’m used to paying a bit extra to ensure they’re safely shipped. At UPS, this is typically between $45 and $100 depending on the size of the instrument and how far it’s being shipped, and that includes the cost of packing materials and labor. Fedex tried to charge me $120 for shipping and $35 for packing. I wouldn’t care about paying a bit more if it’s a reasonable rate, but $155 for standard shipping of an eight pound guitar is outrageous. To put it in context, UPS charged me $150 to ship a 70 pound amplifier from Texas to Seattle. Maybe Fedex is good for businesses, but the prices for shipping for individuals are absurd. Go to UPS instead.
The staff went out of their way to help me resolve a problem from another printer and helped me to improve the quality of my documents. They were very kind and patient!
The customer service here is a joke! The employee Nemo is a joke, Patrick is a joke, the only good employee is Sarah. I hate this place but I have to use it often because I live in the area and I look at name tags when getting helped and/or getting ignored by employees (etc. Nemo). Or when employees try to stall on your order (etc. Patrick).One day I remember after getting my items printed the employees engaged with personal conversations as if I was not standing there. I had to wait on them to decide to go to the printer and charge me for my items.The manager of this facility needs to be terminated along with his staff!
Ive been here a few times already and I have had a pleasant experience each time. The staff are very helpful and go out of their way to assist with inquiries. Transactions are quick as well. Great store with lots of cool stuff.
I walked into the store with four, 4!, employees doing nothing. when I walked in ONE of them rolled their eyes, like ohhh. A customer again The 1 guy, who tried to i guess you could call it help, was so incompetent or trained so poorly he or the other 4!!! employees couldnt print me out a prepaid label. Printing a Prepaid label is not rocket science. On top of that they actually said it was my fault it didnt work. WOW! I was treated so poorly that I WILL NEVER USE FEDEX AGAIN. And the people that were working there sure didnt appreciate their JOBS which Im sure thousands of other people would love to have a job like that and be proud to have it! I am soo fed up with no one wanting to do their jobs anymore as we shift over int this computerized, digitalized,( ROBOTIC) age. Seriously, the sad part is a Robot would have helped and been more friendly and probably been able to print a label out. These guys just wanted to play with their stupid smart phones and the hell with the customer, because wee all know how hard it is to print something. Absolutely disgusted by the way I was treated. Unacceptable, new staff or manager needed IMO ASAP.
Went there to return at&t equipment, after 15 minutes waiting in line, when it finally was my turn they made me wait for EVERY SINGLE PERSON that was BEHIND me in line because they had mail. I just wasted an extra 30 minutes like I had nothing else to do with my life. Absurd!
This place sucks! I was there for more than 20 minutes to send 1 simple envelope and could not get it done. Person that was helping me asked for my address 3 times and still got multiple things wrong. I left without sending my document. Tried to file a complaint and 1-800 number does not let you talk to a person, only computerized message. Will never ever go back there again. Sucks big time!
Quick and excellent customer service
I have two FedEx that are closer to me but I come here because the staff are friendly and always willing to help me, even with last minute requests.
There is no customer service at this location. Yesterday I waited in line with two customers in front of me for 20mins to drop off a package.There was a total of 5 FEDEX employees behind the counter. 2 were waiting on two customers before me. There were only 3 customers in this location.Irritating part is the FEDEX C.S. member finished with the person in front of me, completely ignored me and went off to load paper in the copier and left me at the counter for another 5mins before a manager acknowledged my presence. Total wait time to drop off a package with complete paperwork 20mins. 20mins of wait time. Really FEDEX? REALLY??
I always stop at this fedex on my way home from work to drop off laptops for our new highers.Every time Im there they take care of getting my laptops shipped in a timely fashion.
Always helpful and prompt. Have used them for personal and corporate printing services (including numerous posters) and also shipping. Good people.
Visited today with my 3 year old to use print n go.. fedex printer app was crashing.. 2 employees were there and looked like they had no interest in customers.. one white guy with old hair was only interested in greeting and taking care of white customers.. no greeting or smiles or attempting to check if I was doing ok.. I was going multiple times to counter to get help but they acting as not noticed me.. am surprised how FedEx gives job to such robots who dont care and show passion to serve
Chaotic experience, uninformed employees, and very disorganized transaction. They were unable to issue a refund due to being out of the refund forms.Dont plan on coming back. On the up side, the employee was apologetic that his co-workers were unable to help him out of the bind.
Nemo is the best! He has professionally packed a lot of vintage equipment and fragile items that have gotten me rave feedback on orders. I do all my packing and shipping here. Love it!
Minus 2 stars for the unnecessary attitude the short African American girl from that fedex location gave me. If she also could not lift a 40lb box, why is she working there?
Staff cant figure out how to scan a file. Come back when the one girl gets here. With a TON of attitude. Seriously??? FEDEX - TRAIN YOUR STAFF HOW TO PUSH BUTTONS ON YOUR MACHINES!!! EPIC FAIL!
Expect a wait for shipping as not many staff members during the day. Not really a big deal unless your in a rush.They try to be helpful and nice.
One of the slowest Fedex. Everytime I come here I wait more than 15 minutes to get assistance. Get more workers here! I keep coming back here because it’s less than 1 Mile from me.. this is the last time I come here.
Service is extremely slow, they see you standing and dont acknowledge you there. I stood there for over 20 mins to pay for a checking out won’t be back.
15min waiting on the printing area and not even an acknowledgment. Stood fright in front of them (3 EMPLOYEES!) and not one of them said anything to me, hello, I’ll be right there, hey...NOTHING!!! Can I give ZERO stars?!
Always a pleasure. I had an issue with the self serve printer and the associate was able to quickly assist me.
Ive used this location several times to print emergency projects and they have come through each time with a quality product.
Very friendly and efficient staff. Was greeted my 3 separate employees all with smiles on their faces.
I was charged $24 just to print 5 pictures!!! Horrible service by Homer S. Very expensive, never come back.
A great staff (they hand-held me through my process and got me in and out). So nice/knowledgeable.
Incompetent employees who dont even TRY to help after an expensive package was lost. Just told me to call another number.. which also doesnt answer.. just all badddd
Service was fast and Angela was very kind and friendly. (Excellent service)
Open time on Google Maps says 24 Hrs, which is not true. They close at 11 PM during weekdays and 9 PM Weekends. Needs an update here.
This location takes forever! If you have time to wait 15-20 minutes in line and the cashier yell out, Be right with yall, have patience then come here.
Patrick was very informative, quick with my shipping needs, and showed excellent customer service!
Employer heled walk me thru the steps of what I needed to do. He was very customer aware and I was grateful for that!
Do not go here if you need to ship military packages overseas. They are totally clueless how to do this and make it way more complicated than it needs to be.
Really poor service, they go out of their way to not help at all, even when you ask straight to their face what are the options,
Excellent customer service, computers for use, time saving and late night hours.
Great service ! New manager and great attention to detail. I will be back.
Suppose to be open at 7am nope! No one is here ! And its past 8am not acceptable!
Terrible customer service every time I go there - must be glutton for punishment.
Work for fed ex and was denied my discount. Management sucks.
The fax machines are way too slow - need to upgrade.
Their photo printer doesnt work....
Very convenient printing self serve
None of their equipment works. Waste of time.
Fast, efficient. What more would you want?
Fedex please hire more workers at this location
Excellent services for 8 years.
Very helpful
The customer service is horrible
Comfortable store where you can find everything and for every detail for office, studies, parcel delivery, printing, lamination, among others..., and with good attention, in English or Spanish... Its good that there is also attention in Spanish ..!
Excellent attention
Excellent
Total reviews rating 3.1
68 Reviews for FedEx Office Print & Ship Center 2023:
Review №1
2022-07-29Been here a few times to send and return items and have always been satisfied with the service and care taken by the employees. I dont think I have had such a bad experience as many of the other reviews seem to have had. Maybe a bunch of irate customers? Then again, sometimes people make mistakes and break things... I would trust these guys to ship anything
Review №2
2022-01-06I had some of the best customer service ever from Angela the other day. She was patient and kind with my order and took the time necessary to make sure my order was correct. After speaking with her at length, she is also a genuinely good human being. Her service and personal values are beyond reproach. I will go out of my way to order from this location again because of her heartfelt concern for my needs. She’s a keeper! Thank you, FedEx!
Review №3
2022-03-17I have used this location several times in past 2 years. And the customer service in this location is great. Today Robert assist me with my package shipment and made it quick and easy.
Review №4
2022-07-29Easy, but they did not deliver the package the following day as promised.
Review №5
2021-01-15I shipped an overnight item for $66.73 on my receipt and was immediately charged $75.32. I told the person at the counter who agreed that there was a mistake. He took note of it and photocopied the receipt and wrote down what I was incorrectly charged. The next day when it should have been resolved, they called me and transferred me to the revenue department which then told me the charge had not showed up yet. Because of this, they said I needed to wait two weeks for the invoice to show up before calling again to fix it which is absolutely ridiculous. Today I called back and was told by “Ivan” that they charged correctly because my receipt was just an “estimate”. I have never seen such a load before in my life. I will never ship with fedex again. Such a scam and a swindle.
Review №6
2021-04-17Service was fast and people were extremely friendly. Homer was especially great, even showed me some different options for my order that I ended up using. Will be using this location for my printing and shipping needs going forward.
Review №7
2022-05-01Wait time was reasonable and the store crew is very helpful
Review №8
2015-12-15Im not sure what is happening with this location. We have used it for years and had pretty consistent service and pricing until recently. The last two times I have been here we were quoted prices twice what our usual order would cost. Today when I questioned why the price was so high they proceed to tell me that what I know I have ordered in the past and what I have actually ordered in the past (according to their computer) are different. Our orders are fairly consistent: 14 to 20 sheets, printed on card stock, cut to size and laminated. We have had these orders almost twice monthly for years. Today they told me that what I know I have ordered with them in the past simply was not true as they had no record of it in their computer. I was told that previous employees were not charging me for services I claimed Fedex Kinkos had done and been doing for our company for years. I finally gave in and paid TWICE what I paid every other time because I needed the order for a presentation that was due today. Once back at the office I retrieved my receipts to see if what I was told about receiving free services was true. Ill give you one single, solitary guess as to what those receipts reflect. Those receipts show consistent orders, for at least the last 6 months, of 14 to 20 sheets of printed card stock, cut to size and laminated all with very similar pricing that is about half of what I paid today.I dont appreciate being lied to or given the run around. If you had to raise your rates for one reason or another just say that. Dont look me in the face and tell me that these orders never happened. I made the order, I picked them up and I paid for them. If I could upload the receipts to this review I would. Needless to say I am done with this location. I will never use their services again. My advice to anyone reading this is get a second quote from somewhere else. I could have had the entire presentation printed and bound by another print shop for the same price as I paid for 20 covers.
Review №9
2020-06-20FedEx has lost my passport and birth certificate. These documents are not cheap to replace or have redone. Great customer service, all who I contacted were really apologetic. Doesnt help the fact that they lost my documents which could be used to steal my identity. Im genuinely terrified that will be the case. Not going to go through FedEX... Ive learned my lesson.
Review №10
2020-05-27Soooo I’m a business owner and I’m looking for a new and cost effective way to ship my products. I came into this fedex a week ago to get some assistance on the best way to ship and the short lady who is always in there was SO UNHELPFUL! she told me they don’t ship on Mondays, She had an attitude and really wasn’t assisting me with my questions. I came back today to actually ship my product and the guy with the glasses (which is missing an arm on one side) was also UNHELPFUL. Charged my account twice, there was no discount on my account like I originally signed up for and my whole experience was dreadful! I will be looking for a new shopping partner Bc how horrible the customer service was.