Identifies as veteran-owned
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Comments (199)
Great customer service, met my expectations. Alejandro was very helpful, got the vehicle I wanted with comfortable payments, great deal. I am happy with my purchase! Thank you!
The results in that I received were remarkable from our dealer (Jazmin). She explain the features in our new Equinox 2022 in great detail. We are very satisfied with Fiesta Chevrolet...
Ask for Luis Ozuna- My BEST experience buying a new car! It was quick & easy. Luis asked me what I was looking for & he delivered 100%. I stopped by to get an appraisal on my trade & I honestly didnt expect to have a deal presented to me so quickly. Im still in disbelief of how much they gave me for my trade in. Luis Ozuna is so kind, patient & very knowledgeable. He was able to answer all my questions. He is confident & forthcoming. I received an appraisal on my trade in, test drove a vehicle, met with finance to sign all the documents(which is so advanced) drove off in my Beautiful Brand new 2022Equinox in 3 hours & they were very busy. Edgar in Finance was also sopolite & professional. He made sure I understood everything I needed to sign. I appreciate the time he took in verifying all my infornation as well. Im soimpressed with Fiesta Chevrolet. Thank you so much & God bless!
I wish I knew how much of a pain in the as$ this place would be,For my first car buying experience it’s been horrible, from the moment I started the process to now when I’m having to get it serviced. For starters the buying experience was hectic and horrible, the selling was more focused on making his money , all my paperwork all over the place.And now!! Having to get it serviced is beyond infuriating!! No one knows if I have warranty! No one knows how long it’ll take! My trucks been sitting at the lot for a full week without getting service and no rental car for me to use.I will never come here to purchase another vehicle, this is my warning to anyone looking here “Don’t, it’s not worth it!”
They pulled the ol bait and switch on me here. I had seen online that they had two vehicles in their inventory I was interested in. So I decided to get in touch with one of their sales representatives to make sure they do in fact have them in stock. The sales representative tells me yes we have them here ready for you to test drive. I show up and they dont have the cars and start asking me to make a deposit, absolute scam artist.
Our experience was a successful one. We needed a vehicle also I was not expecting new model. Our sales person jasmin made possible for my wife to go home with a brand new vehicle. AWSOME...
Overall good experience trading in a vehicle and purchasing a new one. Friendly staff who are helpful and decent vehicle selection. Takes some haggling though and the accessory/parts prices are inflated, but that’s how dealerships are these days.
Jazmin Garcia (saleswoman) was fantastic! Very knowledgeable and approachable. Even after she sold me my truck, she still made herself available to answer questions about my vehicle.
HIGHLY RECOMMEND Jacob Cavazos! Mr. Cavazos guided me every step of the way through my first ever car financing experience and was exceedingly patient, dedicated, and compassionate throughout the entire process. The way he interacts with his clients is so familiar and down to earth that you almost forget he is a salesman and not a family member purchasing the vehicle with you!! The reason I ended up choosing Fiesta in the end was because of the level of customer service he showed not only to me, but to several other clients i had the privilege of watching him interact with. Mr Cavazos displays a strong set of Valley-minded morals, values and principles when selling a vehicle which is essential in a culture and region as unique and special as the Rio Grande Valley and unfailingly demonstrates an attitude of people over profit which is what ultimately led me to finalize a lease contract on my new 2022 Chevy Trax!! I have been to many other car dealerships over the span of the last 6 months and the vast majority of salespeople are resigned to just write a client off if they do not purchase a vehicle within a certain amount of time. Mr. Cavazos NEVER made me feel like I was wasting his time and would continuously notify me of new inventory coming in that he thought might fit the particular criteria I was looking for until we eventually found the one for me at the monthly payment I wanted! He and Mr. Danny De La Garza, the insurance agent with Fiesta, were the Dream Team in making this purchase a reality for me. I honestly cannot stress how invaluable they both are to this company and that because of the treatment I received here, will be recommending to ALL of my family and friends looking to trade, finance or lease new vehicles this year. Mr. De La Garza once stayed past store hours to make sure that I understood what insurance options were available to me and what they covered and answered each and every question I had with such understanding and patience- never once making me feel rushed and always assuring me that he would be available if I had any further concerns. If you or someone you know is undecided about where to go for their car buying needs, SEND THEM HERE! Looking forward to doing business with Fiesta Chevrolet for many more years!❤
Traded in my Silverado for a 2022 Trailblazer on 6-7-22. That same night, I noticed one of the LED lights was not functioning. Called my salesman and told him about it.. was told to go in the following day so service department could check it out..showed up the following day, service said they were backed up until the following Monday.. ok, no big deal, Monday comes around, they picked up the vehicle from my job in the AM, salesman left me his personal vehicle for the meantime.. after work, I show up to see if they figured out what was wrong with it.. turns out it was never looked at. Service department tells me to come back on Thursday, that they would have a rental for me so I could leave my car with them in the mean time while it was being worked on. Thursday comes around, I show up at 2:30pm after work with the intention of having a rental ready.. but nope! Once again Service Department fails me and says that they were not going to provide a rental because my vehicle was still “drivable” and that they were just going to order a whole new headlight and replace the nonfunctional one.. it is now 12 days since this issue occurred.. and nothing has been resolved.. By far WORST customer service!
Had a great experience in the purchase of my new 2022 Traverse sales representative was attentive answered all my concerns and worked around to find the necessities i needed in my new Vehicle .Extremely Satisfied
I had an excellent service with buying my new 2021 chevy equinox. Car salesperson David Figueroa was very patient and understanding in the process i totally recomend him. Excellent customer service
Fantastic, salesperson David Figueoroa was ready to assist and deliver! Will definitely recommend this dealership! Mr. Flores in Finance was also extremely helpful.
Bad experience, they sold me a vehicle that was not working properly. I took it in for service, and supposely they fixed it and a day after it was doing the same thing, i took it back and they called me and said car is ready, Took the car again it was doing the same thing. I have been trying to get ahold of some one at service or a manager and no one neve answer. Bad experience, never again.
A big shout out to Mr Tony Salinas as our excellent salesperson on our new 2022 Silverado , we have perchased several vehicles at Fiesta chevrolet inspite that are previous salesperson is no longer employed in this dealership ,Mr Salinas filled in as our new salesperson he went far and beyond to find exactly the truck I was looking for, so the experience once again at Fiesta chevrolet is excellent and the reason that I will continue to recommend to family & friends ,but most importantly is the excellent customer service Mr Salinas given us thank you again , Mr Martin pequeno & Olga pequeno
Great experience when it comes to servicing my vehicle, employees are very efficient and they have excellent customer services.
We had left another dealership very upset. We decided to stop at Fiesta Chevrolet and immediately greeted by Jacob Cavazos. Mr. Cavazos was very friendly from the beginning to the end. He explained everything in detail and answered all our questions, and we drove away with a new vehicle.
Has been the best experience for me when purchasing a car. Xavier answered all my questions and was very helpful and patient.He called me and informed me every time new vehicles arrived and invited me to go see them.I WOULD DEFINITELY CHOOSE CLARK CHEVROLET AGAIN FOR MY FUTURE TRAIL BOSS PURCHASE, I KNOW XAVIER WOULD HELP ME FIND WHAT IM LOOKING FOR AND HELP ME GET A GREAT DEAL.THANK YOU XAVIER!!
Just purchased a new vehicle and by far this has been the best customer service experience Ive ever had. Excellent service at its highest! Very friendly and helpful. They listen to your needs and work to find you a great deal. Best assured you are in good hands. If you need to trade in or simply want a new vehicle I highly recommend Fiesta Chevrolet in Edinburg, TX.
So grateful to the team at Fiesta Chevrolet for helping us get our vehicle. Our salesman was Nacho. He’s truly awesome and friendly. Definitely recommend you looking him up when interested in a new vehicle.
Great experience!!! Thank you Omar Ramirez and Alexis Ruiz for making this deal happen and hooking it up!!! Great customer service was in and out with in an hour and a half! Came for what i was exactly looking for! Don’t hesitate and visit, they have a lot of trucks in their lot for you to choose.
Great deal, great customer service and overall great experience!! Robert and Hector made the buying process fast and easy. I will definitely continue doing business with Fiesta Chevrolet.
Went to buy a Chevy equinox on Monday but was told they lost the key and that the key and car will be rdy by Tuesday. So come Tuesday I get called at the last minute that the ordering got messed up or something and the car will be rdy on Thursday so I was then a little upset but was patience then comes Thursday and still not rdy then finally comes Friday and they tell me the car is just now starting to get worked on so they can reprogram a new key but I still wasn’t able to pick it up because they left the car in the service garage. So I had to wait all the way until Saturday to actually pick up the car which was unprofessional other than that though the staff was helpful and friendly.
Juan Peña or JP is the way to go! Kept in constant communication with my mom and I, till the car was delivered. We were able able to get my mom a car and back to work before I left town. Thank you for your patience and humor! :)
Federico and Edgar Chew were amazing. They went above and beyond to get us on a great deal. 5 stars ! 🎉👍
Fiesta was willingly to worked with me. Nothing compared to the other Chevy dealers. They honored the Chevy site deals.
Everything was awesome they did an outstanding job on my 2016 silverado fixed my ac a young lady Celeste greet me well and did a wonderful customer service very polite and very proffesional matter totally recommended
Awesome place, I was able to buy my new 22 Camaro from Rudy. Rudy was great with providing answers and expectations. My experience was great 👍
Jacob was friendly and professional. Fiesta Chevy worked with me to get the best deal I was comfortable with to drive away in my new truck.
Best experience ever! Sales guy was super knowledgeable and quick! Will recommend for great experience with him.
This place is horrible!! They sell you a warranty but than tell you they can’t service the car at their lot they have to go to a completely different deal ship with a different owner!! They have had my car for a week and half!! They know I have a family of 6 one of them being a toddler. And they refuse to give me a rental!
Fabián was so helpful and got me what I was looking For at a good price and as well payment wise. Totally recommend him.💯💯💯
One of the best places to get a car! They worked with me and got me what I needed and wanted on a vehicle! So happy! Thank you guys! 😊
Called in about a recall on my truck they told me they would call me back with more info they never did, so i called back to see what they found out and gave me a excuse and that they had to many cars so i asked can i just go in for the part so i can do it myself they said they were gonna find out and get back to me and guess what they DIDNT.
This past weekend, I had the opportunity to revisit fiesta chevrolet. Once again, my family and I are extremely grateful for our positive purchasing experience of our second vehicle. Special thank you to Mr. Antonio Villegas. This gentleman goes above and beyond to satisfy his customers. Hector Lopez, thank you as our salesman. Hector was instrumental in our decision to purchase. Keep up the excellent work gents! And thank you from the ESCOBAR FAMILY 👪.
I already bought 2 vehicles with them. Sales employees do a good job but when you take the vehicle to service they always want to replace the battery. Same scenario with the previous vehicle, I was not having any trouble with the vehicle battery it was taking in for something else.
Jesus jesse is the salesman who attended to my questions in regards to the vehicle I wanted. He did a great job and took his time and did not rush me. I spent the majority of the day there but the deal went through and I got the truck and color I wanted.
First I had to wait almost 30 minutes just for someone to acknowledge me. I was about to leave but knowing you were the only dealership that had the truck I wanted in stock, I decided to stay. After purchasing the truck and having to wait 2 weeks for the truck bed cover, I call in to work for you to install it, only to find out it is the wrong one. Now you are charging me $300 out of my pocket plus another work day to miss because of your mistake. Not very happy at all
I arrived at 730 in the morning to drop off my vehicle. There were 2 ladies doing the intakes. Edith was the young lady who helped me. She was prompt and welcoming. She informed me of the time frame needed and called me as soon as it was ready. Very nice and good experience going to this dealership.
Mr. Rico was our sales person and he was absolutely wonderful! He answered all of our questions and concerns.
Bert Ogden has become our new family!! Our salesman Rudy was very respectful and made it easy and possible to get us into our brand new vehicle. 🙂 I highly recommend him and will be looking forward to returning later in the future!
The sale representative help us on all our needs and wants he help us feel like family .
Extremely happy with my GMC truck purchase. Very friendly and attentive personnel. They helped me as much as they could with my finance approval fast and easy process. Mr. Jorge Fuentes was very helpful and explained everything very well. Hope to see you see for my next future purchase.
I have to say, Your Front Desk Receptionist Julie was very courteous, helpful and making sure the customer was satisfied and doing her job with a SMILE . She went out of her way to make sure someone from the service center helped us out, so that we can go and drop off our truck (this was our 1st time taking our vehicle in) and I was very impressed, they got the oil change and rotation of tires done at the time I needed to go and pick up our truck ... you dont get that often done at other dealerships ...
Robert found the exact vehicle we were searching for. The process was easy and streamlined. The vehicle was in transit but as soon as it arrived, they called us immediately.
I was needing some information about the warranty policy on my vehicle that I purchased from Fiesta Chevrolet. So, I called the dealership to find out this information and was treated in the most rude manner I have ever experienced in all the years I’ve been a customer with this dealership. The receptionist named America did not offer any courtesy, friendliness, nor professionalism. She even hung up on me after stating to me that she was not going to talk to me. Ughmmm, is that not the job of a receptionist? To receive calls and direct calls? I ended up calling the Bert Ogden(next door) and was finally helped with politeness and friendliness and was given help directing my call. Funny I had to call the place next door to find help. I want everyone to know that this was the worst experience in business I have ever had. I will tell everyone I know about this experience.
Yesterday I purchased my very first new vehicle and it was a smooth process. 2022 Silverado custom. The salesman was very professional. Kerel Edwards helped me every step of the way and made sure I was 100% satisfied. I definitely recommend this dealership for your next vehicle. Everyone is very friendly, professional and helpful.
This is not where I normally get my vehicle service seeing that I’m from out of town. The first part of my problem is that when I asked the gentleman (who I might add was very professional) about the cost of the service, he gave me a quote on the service but didn’t inform me the labor cost was so high. I’ve received inspections and oil changes in the past from two different dealerships and I’ve never paid labor cost for those especially when I added other services. Literally half my bill was labor cost. The second part that I did not find comforting is that when I entered my vehicle it smelled like fuel and grease. Normally there would be paper mats on the floor and plastic on the seats so that it won’t get dirty this is not the case. And the last thing is that I was sitting there for four hours waiting on my vehicle. when I got up to see what was the progress on my vehicle I noticed my keys have been sitting on the counter.
I received excellent service from our salesman Jaime Morales. My husband was specific on what he wanted and Jaime came through without a doubt. We left extremely satisfied with the customer service and with our purchase.
The technicians always take good care of my vehicles. Service advisors are great: Ray, John, Jonathan, Eva, and everyone else, including shuttle drivers, William and Jesus. Service Manager, Robert, makes sure everything is right.
10/10 recommend! Sales person Leon Chapa has good customer service and helped me purchase my 2022 Blazer 😊
Very nice associates did everything to work with you
The staff took care of the 1st maintenance of my vehicle and also took take of safety recall inspections.
The salesman Anselmo gave me the vehicle I wanted with the monthly payments I asked for. I will always choose Bert Ogden when purchasing a new vehicle....
I will like to give a big thanks to JayB Sutton for his help and patience with the purchase of my vehicle. Great customer service. Thank you for everything. Great Job.... And once again Thank You......
Stop by the dealership, just to browse on their inventory. I was approached by a sales person and ask me how can we help me on selecting a vehicle. They didnt have what i was looking for, but mentioned that there will be some coming next week. i was happy that my choice did came in as expected. So far excited with my new vehicle
A bunch of liars…the worst. Say they will “call you back in 5min” never received a call back. (Alexis Ruiz) Why? Because they sold the truck you started the process on for much more & tell you lies that you were denied. Be straight up and dont have people waiting! Fiesta Chevrolet edinburg
Generally unpleasant and unhelpful staff. The only good employee I encountered was my salesman Vladimir. He treated me well and with respect and made effort answer all of my questions and accommodate me. Were it not for him and the fact that this dealer was the only dealer with a car like the one I purchased within a 50 mile radius I wouldn’t have returned to purchase my vehicle.
Its was a good experience there sales person they are very respectful and sales person help me lot for i could bay a car i love how they handle everything thank you i being going my new car
I bought a car a couple months ago. Early August to be exact. I never received any of my paperwork. I never got a call about my plates. My paper plates are expiring in 2 days. I went to go ask where the service center was, a man outside under a tent was very rude to me. The lady inside the service center did not address any of my concerns or point me to where they could be addressed. My brother addressed my check engine light issue instead because neither of us liked the way things have been handled when dealing with people at Fiesta. Id heard good things in the past but I am very disappointed with the actual level of customer care and service at this establishment.
Amazing professionalism. Great understanding on what I wanted and what my budget was. Definitely highly recommend both father and son duo. Great Job!!
Vehicle was taken in to Fiesta Chevrolet on Friday 10/22/2021 for Battery replacement under warranty. Service Writer Edith Garcia provided excellent customer service who deserves a 10 but my concern is--- today is Monday 10/25/2021 8:05 PM as I respond to this survey I have not gotten a copy of the service invoice who can we blame fault on this, Service Writer or the Dealership. The 10 rating dropped to a 1 if we blame the Service Writer, unless there is someone else to shift blame to on this concern/matter.
Couldnt have asked for anything more! Good buying experience. Will definitely 💯return for my next vehicle. Thank you Ray Gonzalez & Hector Cano for helping my wife and I walk out with the car of choice 👍. Highly recommend these two individuals for there professionalism, empathy, respect! Well done!!
First time buying vehicle from Fiesta Chevrolet. Salesman (Erik Flores) was wonderful, froendly, knowledgeable and most important he was not pushy or aggressive to make the sale. He gave me the time and space to make my decision for the purchase.
Awesome experience. Robert was very helpful and took the time to get to know us and understand us. Great salesman
Very satisfied with the service and attention we got from Fiesta Chevrolet. Our salesman, Ignacio and personnel worked with us to get our dream vehicle (special order) 2022 Tahoe Premier. We highly recommend you buying there.
Today was a very satisfying afternoon the staff at Fiesta Chevrolet behaved very professional, Mr. Luis Osuna made sure I left happy with my purchase. Every step of the process was carefully and detail explained by Mr. osuna and his financial team. I was well compensated for my trade and that is priceless. The team made sure I left with the best possible financial deal. Like say rightDALE GAS ⛽️
Very happy with the salesman Alejandro ferrer and Hector cano really appreciate they were very helpful
For it being our very first time buying in a dealership , we had an amazing experience. Our sales man showed us different options but at the end he helped us make our best decision. I would definitely recommend not only the dealership to my friends and family but the sales representative as well.
Great salesman, great finance manager. Patient and kind people even with my child
We were very pleased with our interaction with our sales rep JP here at Fiesta Chevrolet. He was able to get our deal on the exact vehicle I wanted and had been looking for a while now. Thank you for your great assistance!
The salesman lies to you that they have the car you want on lot and when you go there they don’t have it they make me waste my time and money
I took in fleet vehicle for rpm issue. They kept it for 18 days. They waited on a sensor for 2 weeks. That’s unacceptable. Then they made oil change without authorization. They should at least know why I will direct the rest of the fleet vehicles to go to Mission. It’s sad what we have to put up with here in South Texas. I also asked for number to service department supervisor after they had vehicle a whole week and was never given the number.
Jerry and the manager were very friendly and very helpful helping me and my husband to find the truck we love!
Great service all around. Dealership has the biggest and greater selection of vehicles to choose from… josh is a great salesman lead by the experienced manager Jaime. Couldn’t be happier to find friendly and knowledgeable in their treatment of the client.
Fiesta Chevrolet is awesome! They were super helpful and attentive.
Amazing experience.Edgar Ramirez, made me an appointment with Jazmin Garcia and she’s the absolute best.Jazmin Garcia, was very attentive and knowledgeable about every detail. She walked me through every feature my vehicle had to offer and she was the perfect sales representative.Also, manager Alexis Ruiz was very professional and I appreciate his service.I would highly recommend contacting these 3 individuals.All in all, thank you, Ms. Jazmin Garcia. I appreciate the time you invested in my visit.
Excellent service and easy process in buying a a truck. They gave me the best deal than any other place and went over and beyond. Would for sure recommend to family, friends and everyone. Thank you for being so professional Abraham and Luis!
Everything went smoothly got my free oilchange and tires rotated. Edith helped me out. She was very courteous texting me when my car was ready knowing I couldnt answer my phone because I was at work. I saw Jonathan there he usually helps me out too. Friendly staff.
Waited almost a week to have my vehicle inspected, was requesting a quote based on a multipoint inspection. When I went to pick up the truck they made me come back because the truck needed to be put back together. As I was driving off the parking I see my truck already parked in the service parking lot, yet they still wouldnt give it to me because the person that was in charge of my ticket hadnt closed it and was out to lunch. Definitely a waste of my time, especially since I drive about 30 minutes just to get to the dealership.
This place is excellent for first time buyers very friendly helpful.
Fiesta has the friendliest staff out of all of the agencies I’ve visited. Other agencies were rude and unwilling to help. Fiesta’s service is top notch and should be considered the number one agency in the RGV Texas. The young lady who assisted me through out, provided outstanding service.
Great customer service! Very understanding and down to earth employees.They communicate to your best of interests and their customers benefit. I went in looking for a used truck like a Colorado and when I was told by my salesman Joel about a brand new vehicle I could get for an even better price I was ecstatic! Love my trailblazer! I will definitely be going back to get another vehicle soon!
Yes it was a good experience and found the exactly truck that we. were looking for.. the sales person…Mr Salinas was really helpful and really professional of the sale that went really well its good to see someone that wants to grow with the company …i will refer any of my clients friends and family to buy at Fiesta dealership at al times thanks ones more for the treatment that we deservedMr.Cantu-pool srvs…..
Thank you for the excellent customer service and helping find the vehicle I was looking for.
The Service department is a complete scam I called 1 week in advance because my Check engine light was on and the rear sway on my vehicle. The lady that took my call set me up with appointment for Tuesday 8:30am and told me I have power train warranty and also I have extended warranty that I bought from dealer so issues should be fixed and covered .I took vehicle on time and then Thursday finally I get a call back saying they found 2 issues but none are covered under the warrantys and total bill would be $1100 ..told them its too expensive for just evap leak and shocks so declined service ..got to dealership and forced me to pay 145 diagnostic fee if not as per manager they would hold my vehicle . Which is a rip off I thought it had warranty to cover issue as per lady... Paid fee left upset I talk to manager Alfred DeLeon didnt care about the situation ...i got home felt this dealership was sketchy so I opened hood and found all wires were loose and nothing was put back! 145 fee and left vehicle in worst conditions. Do not take your vehicle here for service ..Ive purchased 2 cars from this dealership and will be my last never again. 2 days for a diagnosis and vehicle left worse condition
Sales man Robert help us get our new truck with professional service and attention thanks Robert.
I took my truck for service under manufacture warranty. After a week I never received a call back I have to called them the service advisor Jayro never answer my calls another lady was trying to help me but never call me back as well. They said they are trying to use my extended warranty while my truck still have manufacture warranty I dont understand why. Im very disappointed . My truck still there Im just waiting for my days off to go and take my truck and go to another Dealer.
I took my XT4 for a nail change and a break checkup. Service was great. I had a ride back to Fiesta Chevrolet. The brakes had a squeaky sound when alloying the breaks, especially if driving in reverse. Break pads where good at 80%, but the squeaky sound is still there. A Cadillac with squeaky breaks.. great, just great.
We had such a great sales person, we totally recommend him!!
Matias in the service department and Ramiro the courtesy driver have changed my mind about the service experience I have received at Fiesta. My previous experiences were ridiculously awful and I was treated very badly by another service member, but these two gentlemen have gone out of their way to make this visit pleasant and treated me with respect and great service. Honestly I did not want to bring my car to Fiesta to get serviced, but I had a warranty-covered problem with my vehicle so I decided to go ahead and give them another shot. Thanks Matias and Ramiro for giving me such a great experience!
Honestly I was not satisfied with how the purchase went.the salesman made promises that he didnt come through on his end, as well as when I finally was able to drive the car off the lot the trunk had dog hair every where the head rest on the drivers seat had grey/white hair all stuck on it and the gas tank was on empty. The windshield still had a crack in it I had to wait a week after driving it home to get it fixed when I was told it would get done the day I had paid for it Which was two weeks before that. It was just alot of bumps along the way of purchasing. I never went through this much Hassel and dissatisfaction when I purchased my Sentra at hacienda, so to have a bad experience at another Ford dealership was really a let down. Honestly makes me not even want the car at this point.
3rd time my 2021, purchased 3 months ago, traverse is in the shop for same reason. 2nd time the entire vehicle smelled of gas and manager said to not drive the vehicle anymore as it could catch fire, tow truck was sent out to pick it up. I was promised that the vehicle would be looked at that day by manager but people there said it wouldn’t be worked on until sometime next week. They refused a loaner/rental until I asked to speak to manager, then a rental became available. Picked up vehicle Sept 30th and by Oct 2nd at 5 am on my way to the work the light is back on and the vehicle is smelling as burnt oil or rubber and it sounded as if I was going super fast but I didn’t even have the foot on gas. Worst experience was when I showed up to the shop and manager could of cared less. He literally shrugged his shoulders and said “yeah” when I told him I was back there for a 3rd time cuz his people couldn’t fix the problem. When I told him if he realized it was a 2021 just purchased vehicle he shrugged his shoulders and said “yeah, so, I have 2021 tahoes in the shop for problems with lifters,so” I was livid. He said again no loaner or rental and that unfortunately that was the situation we were in. They eventually got a rental for us but after being told so many times, no. Best he could do was tell me he was going to have them work on it on Monday. I told him I didn’t believe him as he was the one who told me they were gonna check it that same day when it was towed in and his people had directly told me they wouldn’t check it until sometime next week. Until then, his attitude changed and went outside to check my vehicle himself. All of his response just simply said he didn’t care. Represented Chevy and their product very poorly by telling me “so, I have 2021 Tahoe’s in the shop”. Makes me wonder if Chevy is a reliable brand.
Lack of rentals/loaner vehicles somewhat similar to the 6-month old 2021 Chevy Tahoe for DEFECTIVE LIFTERS is unacceptable. I believe Fiesta Chevrolet should honor their commitment to provide appropriate customer service by providing a comparable vehicle while mine is serviced. Also unfathomable is the service department not having an ETA on the lifters/parts, is there a communication restriction or gap between dealership service departments and the manufacturers?
Excellent customer service from service advisor (Edith Garcia) from start to finish!Complied with all my requests & explained all results after service.Also was very helpful in expediting my payment process with clerk whom was also very courteous! Had a very satisfactory experience!
Internet Manager Edgar was very friendly and attentive. Passed over to a sales representative and everything was going well until we encountered a credit freeze. Fixed it and confirmed credit was visible to others. I was advised by the sales representative that I’d receive a call back and a follow up because these issues take 24 hours to clear... I did not.I reached out to my sales representative, Brian, and unfortunately, was never reached out to once again.Ended up refinancing my current car, which shows that my credit was after all visible and this dealership did not consider my inquiry important.
Been a customer since 2013 and today we were not pleased with the service we recived. Took truck for oil change as I drove off the light ABS turned on mind you the light had never turned on and I know it was not on before I left the truck for service.. I took it back and asked if they could check it the lady in the service department told me they could take a look at it but would be charged $135 and they were booked for the day so to bring it back tomorrow. I called my husband and he talked to her on the phone and told her that when we took truck that light was not on if they could take a look at it and she said they could but the $135 had to be paid my husband said that he did not trust them anymore. My husband is very patient but I even got frustrated with this lady. Mind you one time before they did oil change and tire rotation they didnt connect the tire sensors we didnt complained fixed it on our own. Another time my husband took vehicle for oil change no appointment had been done due to that we would take it before and we didnt need an appointment but due to Covid we didnt know if now we needed one so to be on the safe side he called and they told him to just take it early morning and he did but the lady there next morning told him he needed an appointment. Plus the guy that attended me he was saying did you guys change this change that I was like no we havent messed with the truck and it had not turned on that light as soon I drove off from here it turned on and I even told him about the time they didnt connect the sensors and he kept talking like if we wanted the truck to be checked for free. We are honest people and if I take the vehicle for service and something else turns on that I know it had never turned on why wouldnt I take it back to get checked maybe they forgot to connect something(it happens we are not perfect).
Ralph & Luis were honestly so great. This was my first car I ever purchase and they really did everything possible to make it as smooth as possible. These two guys are great and do such a wonderful job of representing their dealership in such a positive way. Im very grateful and will definitely recommend to anyone I know looking for a vehicle
Smooth and painless. From choosing my vehicle , to the trade in experience, to driving away, it was efficient and pleasant. Erik Flores was extremely helpful and professional. I feel like I got a fair trade in with my previous suv...it made car buying fun.
I can’t say enough about the Alexis Ruiz and his team. He wasn’t just out to make a sale, he was kind, patient, honest genuine and took the lead in working a great deal. He made the experience one I will never forget! They were all there to help every step of the way and committed to helping me get what I wanted. After my purchase and leaving the dealership, I realized I left my dear grandmas rosary in my trade, I was in a panic. I called Alexis and even that he was able to find me in a matter of minutes! This team is the real deal. Thank you all so much, it’s great to know we still have good sales people out there. I will never purchase a Chevy from anyone else. ❤️
Update review we were ripped off on the 3rd was having electrical issues they put truck on diagnosis and found no problems. Told us we needed a new battery then replaced our 4 month old battery with their $250 battery said that they would check it again if the issues continue. Of course the machine cost $130 each time. So far we have spent about $1,000 with Fiesta Moters and I feel that they pull this scam a lot. I dont think that I will be giving them any more business anymore. Go to a better mechanic shop.
Had an amazing experience at this dealership yesterday. The staff was extremely friendly and knowledgeable. Big props to Mr. Flores who was my salesman and to his Managers for getting me a great deal with the terms I was looking for. If you’re looking for a dealership with a large inventory and great staff look no further than Fiesta Chevy in Edinburg.Update. Went for my oil change and my service rep was extremely knowledgeable and very helpful. This is why I keep buying from this dealership and servicing here only.
For being my first time buying a vehicle I was nervous but knew what I wanted. With the help of my sales rep “Ignacio Munoz” he made it easier for me. A truck I wanted that kept showing transit, he would notify me daily with updated information on when they should be receiving it. He helped me get a great deal and help me get what I was looking for and because of that I am truly blessed and grateful. Thank you all that helped me from sales rep to finance and service that made this possible and a easy experience.
Excellent treatment of the sellers and everyone in general, they attended us very quickly and the paperwork very quickly. highly recommended chevrolet fiesta in edinburgh. I would buy a car there again and give it back to my family, friends, 100%
Great attention since i arrived.Driving test offered kindly.smooth purchasing transaction.Nice experienceVery glad and pleasant purchasing time.congratulations to all your staff.
Great customer service
Customer service is great, they try and get u the best deals
The employee who attended us was very patient and explained all of our questions. We walked in to look into our future family car and walked out with a beautiful vehicle at a reasonable monthly payment just within our budget. Very satisfied with our experience.
My wife took car to service (oil change), sat down to wait and approximate 3 hours pass and she went up to ask for update, the person went to back and noticed the keys and form werent given to persons in bay area, so they took the keys and paperwork and did oil change in less then 30 minutes. The person who got info left for lunch and when came back realized the paperwork and keys were still at front. Poor customer services and all my wife got back was were so sorry and have a good day. Never will I ever recommend this place. Going somewhere else next time.
WE HAD A VERY APPEALING AND PRODUCTIVE EXPERIENCE AT FIESTA CHEVROLET. OUR SALES REP, JOEL RAMIREZ, WAS INSTRUMENTAL IN SIMPLIFYING THE BUYING PROCESS. THANK YOU JOEL...WE ARE EXTREMELY SATISFIED AND PLEASED WITH YOUR SERVICE AND OUR NEW 2022 CHEVY PICK-UP.
Jazmin (salesperson) and Gilbert (finance) were awesome! They made our experience with fiesta enjoyable! I didn’t think we would buy anything when we went to “look”! We ended up buying 2 trucks!! How awesome is that? Thanks to their professionalism and friendliness we feel very comfortable recommending Fiesta to our friends and they have to ask for Jazmine García!! Hopefully they will end up with Gilbert too! 👍🏼💕👏🏼
We purchased a car for our son two years ago and now were trying to purchase a vehicle for us. We always receive great service! End of the year 2021 and we are back to purchase a new truck. We received excellent customer service from Jose Hernandez, he went above and beyond. We want to thank Alexis Ruiz for always being there for us since 2016!
Salesman Erik Flores did a great job in helping us pick out a great 2021 Chevy Silverado. Thank you Erik for taking the time to show us and for helping us pick out a great truck. Mr Flores get a 10 with us.We are giving the Finance person that helped us a 2, they added unwanted leather seat and interior coverage ($2500) that we did not agree to verbally.
Been a month and i still havent gotten my vehicle back. They initially said 5 days and it ballooned to 30...why deceive the customer? The service manager has no business being in that position🤦♂️. Sorry not sorry!!
It was a great experience working with our salesman Danny Muniz and Luis Gonzalez they were courteous and efficient, friendly and honest and helpful.
DO NOT BUY A CERTIFIED PRE-OWNED VEHICLE FROM FIESTA CHEVROLET!! I purchased a 2021 Chevrolet Silverado with about 5,500 miles and a 2020 Hyundai Sonata with about 10,000 miles in June from JOE RAMIREZ at Fiesta Chevrolet. Of course, I recognize that the vehicles were purchased AS IS. They showed us the Carfax, which showed that the Silverado had a scratch on the door (which had been fixed). The Sonata had a cracked windshield (JOE RAMIREZ told us it would be replaced, though it never was). About a month ago, I had a nail/screw on my Silverado and the tire had to be replaced. It was then that I learned that my truck did not have a spare. One would think that’s a necessary safety feature, the absence of which Fiesta Chevy would have a duty to disclose. If I had known, it would have been a dealbreaker. After a month of getting the runaround, the salesman finally told me that they would not provide a spare since I purchased the vehicle AS IS. FIESTA CHEVROLET CERTIFIED PRE-OWNED VEHICLES are a SCAM!!!!!
Always great service at Fiesta! Martin my salesman and Abraham did an excellent job of explaining details and we got a great deal. We had a great experience once more on our latest purchase of our 2500 HD. Thank you Fiesta!
They promised a first free oil change since purchase was made about 6 months ago. I called to confirm before my son drove that way and when services were done he got billed $135!
When I tell you I was upset with this company you have no idea. I went to service & the person who was “helping” me never came through the way they should have. Alfred & Edith (the old car rental lady) are amazing. Not only did they turn my experience around but They assisted with warrant claim and my Camaro is running like a champ now. Can’t wait to get the new 2022 when it comes out. Thanks service team!I took the survey prior to the resolution which I shouldn’t have so when you see it, I change everything to “highly satisfied”.Thanks again!!!Justin 2020 Camaro.
I have NEVER been so dissatisfied with a dealership in my life! Not only did they openly ADMIT to not doing used car checks before completing sales, but they have technicians who aren’t attentive to the work they do on vehicles. The vehicle has been in their possession repairing issues they should have caught from the beginning more than I’ve had it in possession. Creating mass amounts of emotional distress, safety issues and unnecessary financial burden as well as burdening others who have to lend me a vehicle or their time to drive me places I SHOULD BE DRIVING MY “NEW” truck too. When I asked to speak to the GM, he was conveniently “not in today” and the staff dismissed my concerns. I was told a loaner car could be given while they repair the death trap they sold me, but regardless of covid legislation regarding expired licenses, no exceptions could made despite my horrible experience and extreme circumstances so now I’m stranded 1500 miles from my home, my kids and my family.The trucks driver front tire yesterday, when the caliper come off while I was driving on the expressway, which then left me stranded for hours waiting on a tow truck, only to circle back to the horrible experience of having to witness it sitting in their parking lot today untouched.
A big thank you to Mike Treviño, Jaime de la Cruz, and Edgar Chiw for treating me like family at Fiesta Chevrolet! The smoothness of the deal was great! Go check them out, theyll take good care of you!
I had a great experience buying me new truck! Our salesman Michael Perez was great I told him what I wanted and he got me the perfect truck that I left home with. My experience was great from the the salesman to the financial manager Daniel Vallejo. Daniel Vallejo had great customer service and helped me get a good deal with the banks to get my truck. Thank you Guys!
Service Department Manager Alfred bad customer service. Truck was in for a new transmission came out with paint chips on door handle. Wires for my aftermarket sound system ripped off. He said nothing can be done was a very rude old guy!!! After being a customer to Fiesta Chevrolet for years i expected more from them. Atleast for the Manager to be ACT professional. Not act like a total @#$#&$.... About the situation. Very disrespectful and so unprofessional Mr.!!!
The service agent did a great job! very cordial, enthusiastic, and knowledgeable. However I noticed that the technician that was bringing my car was not wearing a mask or globes; my car was not sanitized; they need to sanitize at least the steering wheel and any parts that they have contact with
Excellent customer service and a true no haggle car buying experience. As soon as I walked in the door the car salesman (Mr. Andreas) showed me around the lot for the exact type of truck I was looking for and didn’t attempt to waste my time with anything that wasn’t in my budget/taste. Financing/negotiations was a breeze with ZERO frivolous fee’s or shady business tactics and before I knew it I was driving my new (used) truck under my budget and with a sweet warranty. Nothing but honest professionalism and I will be recommending to friends in search of an salesman/dealer They can be satisfied with.
Cant get any service after the sale. Like get our license plates on new vehicle purchase. I wonder if they teach customer service at Robert C. Vackar College of Business and Entrepreneurship business school?
It was a great experience with Erik Flores our sales man
I was visiting relatives in the area and needed an oil change. I booked an appointment when I went in the service rep was professional and courteous. He said it would take approximately 1 hour and offered a ride with their courtesy shuttle. We took the shuttle to a nearby restaurant had breakfast, called for them to pick us up. When we arrived back at Fiesta our vehicle was ready to go. Wonderful experience I would highly recommend them.
JP Peña, our salesman was great! Very helpful! All from finance department worked hard to get us the best rate possible and we were in and out within a couple of hours. Employees were safe and kept masks on.
Awesome service the salesman Mr. Trejo was very courteous, attentive and professional. My sister purchased a 2021 Blazer right away. We had gone to Clark Chevrolet because its close to where we live, but the saleswoman there probably thought that since I was dressed in shorts and a t shirt and my sister had just gotten off work, we didnt appear credit worthy.
Took my Traverse in and was told they would take it and call me back with result and explain ! They called back and was told issue on harness that needed replaced and also explained wipers and cabin filter needed replacement, but at the time declined. Was called later in the day and was told traverse was ready so went to pick up. Very happy due to other dealership was told it would take 3 days since they were backed up .
I want to thank Aldo, for giving the best customer service from start to finish…he took his time to explain everything as he knew i was a first time buying.
Well I had set up an appointment for an airbag recall. I dropped off truck at 9 a.m., I get a call at 2:15 p.m. that they ran out of airbags. I asked, how do you not know how many you have in stock? I lost a whole day of work, them knowing they didnt have enough airbags in stock. Very disappointed and I spoke to supervisor and nothing was resolved. He just said they call me Tuesday when they get more in. Today is Wednesday, no call.
I tried calling the dealership 3 days in a row. And when they finally answered I just got transferred to another department which they never answered. Then on the 3rd day I finally got to talk to someone but he couldn’t help me so he transferred me to another department and that department transferred me back to the original department. Just kept transferring me back and forth. It seemed like no one wanted to help me. Bad bad phone service. Need to talk a class on when to answer and how to answer. Not very professional employees. This is the last time I will buy a car from Bert Ogden.... bad bad phone service...😡
We took our 2017 Malibu on the 8-31-2021and they returned our car on9-16-21. It took them one week to let us know what was the problem and 4 more days to order the part and another 2days to install. It actually took too long to get our car back. 2 weeks is too long.
I left my truck for oil change ,i was supoused to get a call back in two hrs ,i never got called ,after three hrs i called about 5 times ,nobody answer the phone.It seems to me that everybody takes lunch at same time.I WAS READING YOUR REVIEWS IN SERVICE AND THERE IS A LOT OF NEGATIVES COMMENTS AS THESE ONES.
I just bought my third vehicle from Fiesta Chevrolet in Edinburg. For those that have bought more than one vehicle you know when going to buy another vehicle can be a long, frustrating and adventurous day. But the true adventure begins in finding out who will be your sales person, they can either make it more annoying with a splash of frustration or a total heavenly experience. So I drive in to the car lot with my trade-in hoping I would get a great deal on it. I met with Michael Perez which was my sales person and he began with a few questions to get me started and looking for my desired vehicle. This experience for the next few hours to my surprise was very pleasant and not at all frustrating. Michael Perez was very understanding, respectful, not pushy nor at all aggressive. He was firm but truthful and did all possible to get me the best deal. After much crunching numbers along with agreeing and disagreeing finally Michael and his finance manager where able to get me a deal of a lifetime with my trade-in and purchasing a vehicle within my budget. They exceeded my expectations and overall made it a heavenly experience. Now I am enjoying my desired vehicle and will for sure look forward in a few years to come back for my fourth vehicle. Fiesta Chevrolet from here and on is my place to buy my cars. Thank you Michael Perez I appreciate all you did for me and I will be recommending you all. 😁
They were very quick in providing service and finding the exact vehicle I wanted. They kept in touch to confirm I was happy with my buy. They went above and beyond to have me happy with my purchase.
They’re so quick to try and sell you a vehicle but once you have an issue and send it in to service they hide and they take their sweet time, they don’t call with updates, our vehicle was in service for about 2 weeks and we had to be calling and going in to check what was the status on our vehicle, they kept saying “we’ll give you a call back” but they never would, they wanted us to pay over $500 for parts and we only had the car for 2 days before taking it in. Make sure the vehicle you’re thinking on buying is at the condition you want because they take their sweet time and don’t give updates. Very disappointed in service!
Excellent customer service & the promptness was remarkable. It made it the best buying experience. Mr. Juan Saldana was very professional and polite, his assistance is very appreciated. I love my 2021 Chevy Equinox. I highly recommend Fiesta Chevrolet.
Great customer service, fast and speedy delivery of the vehicle. No hassle process, just went in and got or picked out the vehicle we wanted and and in an he or two drove off with our new vehicle. Loving the vehicle and couldn’t or wouldn’t go to any other dealership.
Service departments tend to have negative stereotypes due to high costs and slipshod practices. My personal experience with this one is quite the opposite. Procedures are done efficiently and in a timely manner. Service advisors arent pushy and are very transparent. I will definitely keep coming back.
Tony Salazar was my salesman did an outstanding job. Made my car buying experience a pleasant one. Tony doesnt just sell you a vehicle he assists in making the right purchase.
Charlie was my salesperson and I can’t say enough great things about him and my experience. He worked hard to put me in the perfect truck, thank you for the best buying experience I’ve had I will definitely be recommending Charlie and Fiesta Chevrolet to friends and family!
Went in for routine oil change. Had no issues typical wait times but pleasant atmosphere
Joel makes buying a new vehicle easy. The main reason I continue to buy from him is because he listens to what I want and gives me the best option for me, he doesnt try to sell me what I dont need. He just understands what the customer needs or wants, and makes the process fast and easy
We drove to Fiesta Chevrolet after almost signing on a vehicle at another dealership. I knew from the selection I saw on the Fiesta Chevrolet website that I was going to be walking out with a car that day. As we arrived we had a salesman waiting for us, ready to show us what they had. The car I was there for was already being sold, and I was able to see another one which I definitely ended up deciding right away that it would be the one I would be taking home that night. Loved the experience at Fiesta Chevrolet. You feel welcomed and acknowledged as you walk inside. Our salesman was of great help, took his time to hear what we were looking for, answered every question and clarified every concern we had. Made our experience very easygoing. Thank you to my salesman George Elizondo!!! This is my first purchase buying from a dealership and thanks to you my husband and I had a great first time experience.
Amazing service. JP got me approved for my car w the best rates! Totally recommend going w JP.
Made an appointment on Monday for Thursday and specifically explained what I needed to go in to service for. Take the time off and go in to drop the car off, and they tell me they can’t look at it until Monday or Tuesday. Why take appointments when you can’t do anything? Then they tried to still up sell me on things I didn’t need. Expect them to waste your time and not care.Glad I was able to help them improve, they still wasted two hours of my time and didn’t even apologize.
It was amazing fast and easy they guy that helped me ruddy he was an amazing help and got me the truck that I was looking for very nice customer service.
Not only did we get impecable service while at Fiesta Chevrolet, but we also found the accessories we wanted already installed on our new truck. Visit Fiesta Chevy (Joe Trejo) for better deals and great customer service. Fiesta Chevrolet literally saved us thousands.
Very pleasant experience. No high pressure sales pitch. Got the car I wanted at a fair price. No high pressure either at the finance office. Will definitely come back to this dealership.
TERRIBLE EXPERIENCE! This was my first purchase in a dealership and my last here at this place. Purchased a vehicle the radio was not working they said I needed to install a app to get it to work which was bs because the car had no sound. I contacted my sales agent the dude literally never replied until I asked for a manager. They wanted to charge me for the fix as well when they had the car for 1 week just to get some tires. Today went to get a oil change for the car for the first time since I bought it and they denied me because the drain plug was stripped contacted then to inform them and they said they wouldn’t sell a car like that. Stay away from this place it’s awful and no customer service always give you the run around!!!
I was very frustrated that no one in the service department picked up the phone ever. I dropped the car off in the morning at my appointment time, but at about 3:30 in the afternoon I had to go to Harlingen with my wife. I called many times to see if the car was ready and never got through. The receptionist would not inquire about the car, but only patch me through to service where I was ignored. So when I gave up and headed to Harlingen, I sent an email and finally got a call back as we were headed out. When I saw I wouldnt make it back by your close time of 5:45pm, I called to make arrangements to pick up the car, since I would get there shortly after 6pm, but again no one would answer and I had to wait until the next day to pick up the car. Its very frustrating to have no estimate at all when my car might be ready and not be able to reach anyone in the department by phone (I couldnt even reach anyone to make an appointment, I had to do that online). Next time I will try the service department at the Clark dealership.
Antonio Salinas gave us a world class service. We wanted / requested for him to help us from start-to-finish. He found us our dream truck and it’s so unfortunate he wasn’t able to assist at the vehicle’s location.I highly recommend anyone, if interested In buying your dream vehicle. Ask for Antonio Salinas-he will definitely go over and beyond.
Jazmin Garcia was the sales rep that helped me extremely nice and professional gave me privacys to discuss and make a decision. I felt very comfortable and happy I was referred to her
Great customer service and helpful on what your looking and best experience with the lady who help us out.1st time getting a car for my daughter, so happy with the results.
I took my vehicle for an oil change which I had no issues with. I also took it due to a problem I am having with my transmission which has a shifting problem. They told me that the computer did not give any service problems but the problem continues. I feel that the service dept did not drive it long enough to notice the problem and that the computer is not indicating. Seems like they are only relying on computer readings or they are not given enough time to test drive and find the real issue. I may have to try another dealership who may take time to find the issue.
Extremely nice and generous employees they go above and beyond for the customer. Celest help us out a lot and getting our car fixed as soon as possible.
Bought my first new vehicle 2021 TrailBlazer on November 28th very excited until the check engine light went on by the first week and has been in the shop since December the 7th. The Dealership response was “it is not the dealerships fault” ok? Then what am I gonna do wait around and hope for a miracle? That after switching 3 parts and still no fix I’m supposed to just wait longer than i have? I have been very patience and kind but unfortunately it has not gotten anywhere. I thank them for lending me a vehicle but only that. There resolution was me to get another one to trade in the one in the shop “which already lost value” and pay a higher interest since my credit wasn’t as it was at the time. What a greedy dealership has it shown to be. That will not be accountable for a vehicle I purchase from them and not willing to help me out in what was supposed to be a very exciting moment as a first time buyer of a new vehicle.
Recently bought a vehicle there this weekend. The staff was great and made me feel right at home. They have a great team of people who work together to make sure you leave satisfied. Our salesman, Joel was extremely patient and did everything he could to accommodate my familys needs. Alexis did a great job wrapping up our paperwork quickly and efficiently, and Joe Ramirez was a stand up go-between while we negotiated the pricing and terms of the deal. I would purchase another vehicle from them.
Jasmine was amazing! Best experience for my purchase. Polite, respectful, and flexible to meet my schedule.
Rudy was excellent and will be going back soon to buy another vehicle. Thank you very much
Outstanding service, didnt take that long to be processed, a big shout out to Erik Flores, great job. Recommend it to everyone to stop by and trade up or just get a new vehicle.
Service was great. Mario Deleon was very helpful in getting me the vehicle I wanted. Great customer service by the entire staff of Bert Ogden. Will be getting all my vehicles from now on from Bert Ogden and I’ll be sure to let everyone know about my experience here. 😎
Best experience buying a new Chevy! Had previously gone to a different dealership and omg you could tell the big difference in atmosphere and vibe. Andres Garcia came right out as soon as we arrived and I thought Here we go 🙄 but he was actually very pleasant, honest, helpful, and NOT AT ALL pushy.•Great customer service•Very clear with the numbers•Didnt run our credit right away•Answered all our questions and concerns•Very willing to help us out•Hardworker•Treated us with respect and didnt try to take advantageWould totally ask for Andres Garcia if we ever in the market again. Highly recommend him!
It was a fast and pleasant experience. This was our 3rd time purchasing a car, first time with Fiesta Chevrolet and it was hands down the best car buying experience. We felt welcome and didnt feel like we waited too long
Luis Tamez was a great sales rep, took care of all our needs and wants. The Finance Manager was something else. I didnt appreciate the lies he told us to get the financing for our truck. Sold us products we didnt want and told us we needed to get them or Wells Fargo would not finance our vehicle. He said we could cancel them within 30 days of our purchase. I have been working for a bank for over 15 years and I know how the financing works. He blatantly lied to my face, but it was so late at night I went along with it just to get the paperwork completed. I will be filing a complain with the FTC and the BBB and letting them know about the lies that are used to get a consumer to forcibly buy their products, such as extended warranty, gap insurance, tire and wheel....etc. To to top it off, we didnt receive any paperwork about these products. I have left messages, today 9/09/2020, and have asked to be emailed by this Rep to provide me details and documentation on our extended warranty. FM has been one of the worst reps I have ever dealt with, this being my third vehicle purchase and dealings with a dealership.
Mr Jorge Fuentes was amazing! My husband and I had a great experience.
The worst dealership. I have bought many cars with them before. We had agree on a price did the trade im and delivered my trade in auto, also give them a 5,000 down payment while waiting for my new corvette to arrived (about 3 weeks) When I went to pick up the corvette the added 8,000 to the original deal and told me that they had other customer that offer them more.Will never buy other car from them again!!!Feel sorry for the salesman he try so hard.
Very friendly staff, every one that i talk to was helping me to get the vehicle that i was looking for, without any pressure just been good dealers. And when i find the right vehicle for me they explain the whole process of financing., once i decide what i want they get to work to speed my paperwork.Im a very happy customer, strongly recommend this place to everyone looking to buy their next car.
Great service and prices! I went home with a 2019 GMC Sierra SLT at a great price. Service was fast and painless. Highly recommend my salesman Jesus Flores for his attention to detail and dedication to getting me the best possible deal. I will be returning to him if I need a new vehicle in the future.
This was my first time buying from Fiesta Chevrolet. The salesman, Mr. Rosendo Charles was truly amazing in getting me an unbelievable deal. I truly appreciate and recommend his patience, compassion and commitment in serving his customers! I give thanks to all the staff at Fiesta Chevrolet for making purchase happen!
Real bad experience, they provided bad information to make decicion on their favor, need people competitive, specially the lady “tecnical advisor”
This place is really caringThe services advisor are nice and caring. Explaining all the details on what is going on with the vehicle. They made sure i was taking care of and my vehicle as well. They are well organized and top of the line on there customers. And the manager was there to assure that they get the job done.For all your needs go to marcy she is the adviser that helped me with all my 3 vehicles
My mother and I met Joe Ramirez at Fiesta Cheverolet. She got a very good deal on a 2020 Chevrolet Equinox LT. Very good reasonable payment for my mom. I myself made a purchase with Joe as well with a 2021 Chevy Silverado Custom Trail Boss. Joe helped get me get the color I wanted and the payment was reasonable as well. Joe also helped my sister out with a 2021 Chevy Silverado Trail Boss LT as well. Hes an outstanding salesmen who makes you feel very comfortable and is there to help in any way he can. We definitely recommend Fiesta Chevrolet in Edinburg, Texas to all our friends and family and tell them to ask for Joe Ramirez.
My car was in the shop for 4 weeks due to damages to flood. The service rep (Rolando) did not communicate updates, was advised vehicle would be ready for more then over a week. I would call service department and i would get hung up on,, left on hold or no one would answer. When I did get my vehicle back the same day it left me stranded due to spoil spillage. I am very disappointed with services provided to me.
Raymond was the best. He help us get a car the same day. And we are loving our 2016 Ford Escape thank you Raymond for helping us out
Discussed a truck with a salesman on the phone for almost a week. Applied for financing and was approved though the terms wouldnt be discussed on the phone (first clue I missed) Drove 2 hours to review and sign paperwork and pick up the truck. The truck isnt even at this dealership (second clue) its at one of their other dealers and they will have to go pick it up (they have had days to do this since my alleged approval) And then wouldnt you know it I walk in the dealer and of a sudden something is wrong with the truck we discussed and they cant sell it. But of course there are plenty of more expensive options. Yes I fell for it and gave them the go ahead to try me for one of them. And once they realized they couldnt get me approved for the more expensive options that was the end of my visit.It didnt even occur to me until several hours after I left the dealer that I was baited into coming down in person, that way they could wear me down and wave a bunch of shiny new expensive toys in my face. I never imagined a situation where having bad credit could be a positive but in this case it probably saved me from making a mistake. I learned a lesson and I hope this review serves as a warning to potential customers in similar situations.It is worth noting that the bait truck is still on the website even though it cannot be sold and the website is updated daily.
I enjoyed buying a vehicle at Fiesta Chevrolet. Antonio Salinas was very helpful, friendly and courteous. I would highly recommend him to my friends and relatives.
Great customer service. My sales consultant explained everything very well and was very patient. I would totally recommend him to anyone. Very satisfied.
I had an oil change and fuel service done. Tech cracked oil filter cover causing oil to seep out and spray on engine and manifold producing smoke. I believe Tech new about it and tried cleaning it up because the original service took about 4 hours. He should have replaced the cap.Called them the following day to tell them about it and set appt. Asked them for updates and needed the car before noon. Did not receive update and no car before noon.Talked to service manager about the problem. He admitted the Tech cracked the filter cap and caused me inconvenience. I missed a day of work and time to get this done. I advised him that I was a long time customer of Bert Ogden and had my vehicles serviced by them all the time. I had asked for two free oil changes for the inconvenience he said no that he couldnt do it.In reality he should have offered that and to clean the engine bay on his own. He felt that by fixing their mistake and not charging me was enough.He admitted to me that he was there only 4 months and the old service manager had been replaced because of customer service problems. You still have customer service problems. They dont care about customers only their money. Will be looking for a new Chevrolet dealership and service department. From a long time ex customer.
Brought our vehicle for service at the service center. Dealt with Marcy and service manager Alfred, even though they never really helped. A/C repair was needed on our vehicle, they diagnosed it as compressor issue and quoted us $984 for replacement and repair. They kept our vehicle for 3 weeks and during that time, we never got any updates or new information on the vehicle. We would call them numerous times, most times no one would answer and when they do answer, they pass us around from one person to another, saying they dont know anything about the vehicle. They would then say someone would call us back, then rarely did. In the span of 3 weeks, we only had 3 call backs. Today, they say the car is ready and repair is finished. We paid for it in full, drove off, A/C still was not working. We drove it around a bit thinking maybe it just needed to kick in. After 30 minutes,still same result, A/C still not working. We brought the car back, spoke with service manager Alfred. Now he claims that the issue is now the condenser, even though they did not run the car under diagnostic or even open the car again. They just conveniently knew it was the condenser and now THAT also needed to be replaced and repaired. He quoted a price of $750. This is ridiculous service. Unprofessional, untimely, and Albert still did not acknowledge that they did anything wrong or that their service was untimely. 3 weeks for a repair that never resolved anything and now conveniently we need to pay for extra things to really repair the A/C. I do not recommend this place. If only I had read their previous low ratings, I would have not taken my vehicle here in the first place. We brought the car for A/C repair, 3 weeks later the A/C still isnt working and we lose $984. Never update or keep in touch with their customers. Terrible customer service, terrible timeline, just looking to add more fees and charges and add more repairs. They misdiagnose and later add more charges and more repairs. Take your car elsewhere. Save your money for a company that really does repairs and values their customers.
Hector and Ralph did an amazing Job, we almost decided to do business with the Chevrolet store in Weslaco but Hector did a great job with the following up. That made the overall difference in our decision, thank you and we look forward to doing business again
I applied online specifically with Fiesta Chevrolet in Edinburg picked out several cars online, received text confirmation that car info was received and vehicles were ready for test drives only to get there to make our 1:30 appointment and find out that the manager we were advised to ask for upon arriving Abraham Castro was eating and couldnt make our appointment then sent out a female sales rep who only advised that all 3 vehicles were now not available and there was not much else available to show us. We were in office for less than 10 min, nothing was discussed only that the application I filled out online was valid at any other Bert Ogden in the valley, which actually was inaccurate information BUT was honestly the best thing that happened since that lead us to Bert Ogden Chevrolet in Mission thinking our online app would speed things up there but were told that online application was only valid at Fiesta Chevrolet. Im so thankful the horrible interaction at Fiesta Chevrolet lead us to head there and have the best experience at Bert Ogden in Mission. Daniel, Hector and Jan there exceeded our expectations and put us in a 2020 vehicle with manageable monthly payments! All I can thank Fiesta Chevrolet for is being disregarded and misinformed but that lead us to another location to turn this horrible experience around for us. Total waste of time here!! I know I will get a generic response just like the copied and pasted ones I see on here from whoever reads and replies to these reviews and thats fine but I mostly just wanted to share my disappointing experience...honestly if youre in need of a new or used vehicle please save your time and the trip and just head over to Bert Ogden in Mission. We live in Edinburg and wanted to stay local but Fiesta Chevrolet made sure that didnt happen for us.
I set up an appointment first thing in the following morning after my service engine light came on. Upon arrival to the service department I was quickly approached, greeted and asked the reason for my visit. After only a few hours I was contacted by Roland from the service department and explained the issue with my vehicle, no detail left out. Unfortunately the part I needed was not available and had no estimated time for its arrival. On the positive side of this, Roland has looked into my vehicles warranty and informed me that everything would be taken care of. Thanks to the promt work and great service I was provided with, I was reassured I would not be left with out a vehicle and was in a rental by the afternoon. I was contacted frequently on the status of my vehicle and never had to worry about calling them there at the service department. I now have my vehicle and it is running like new. Thanks Fiesta Chevrolet for the great service provided.
Vladimir Hery, is a five star Salesman, He is very honest and made us feel that we were getting an honest deal. Vladimir was very helpful in providing us with information on our new Tahoe, We were unsure of purchasing a Tahoe now in this time but the dealership and Vladimir made it easy, The finance department A Villegas also made us feel at home. We will highly Recommend Vladimir to our friends and family.Joe & Dalinda Garza956-212-021
Martin there was very helpful and I absolutely had no problems getting my new truck with them!
Salesman Joe Ramirez was excellent. He knew what he was selling and was able to answer all of our questions. Joe was able to give us options and helped us figure out which vehicle suited us best.
Total reviews rating 4.3
199 Reviews for Fiesta Chevrolet 2023:
Review №1
2022-03-17Since the moment i got there, the salesman attended me fast. He helped me find exactly what i was looking for and i got to drive out with a brand new truck. I’m extremely satisfied with his service and how well we were taken care of. This is by far, the best purchase I’ve made and with the right dealership.
Review №2
2022-04-30I was welcomed very nicely to the dealership. The salesman was a friendly person and knowledgeable. Before I even arrived he had sent me pictures of the vehicle from the outside and the inside. Thru the purchase process of course there was a bit of push back and tone changes. Overall, I’m very satisfied with my visit and the people that helped me along to purchasing my new vehicle. Thank you to the salesman Tony for helping as much as he could.
Review №3
2022-05-25Our whole experience from start to finish was incredibly smooth, efficient and satisfactory. Our salesman Erik Castañeda was extremely helpful throughout the whole process. He was very knowledgeable and resourceful on GM trucks and helped guide us to our best fit for a vehicle. His manager Alexis Ruiz was also very helpful through the final steps of the purchase. I have already made good comments to friends and business partners about the great experience at Fiesta Chevrolet.
Review №4
2022-04-08Our salesman (Jacob C.) was the best! Patient, persistent and interested to hear what my husband and I were looking for. He knows his products and Iwe will keep him in mind for our next purchase. Fiesta on Trenton is great👍 Highly recommend it!
Review №5
2022-04-26Fast friendly and helpful. Very good buying experience. My sales person Hector was willing to help answer my questions. I wasn’t readily available to go to the dealership and they offered me a delivery which helped me out a lot. Thank you Fiesta Chevrolet for all your help.
Review №6
2022-06-27Karla Needs Better Training And Skill.Karla was no help to my situation returning my vehicle still broken with the same problem two times! She started to hide and ignore my calls and she’s untruthful with call backs or updates.Steve Needs To Re-Do His Learning On His Automotive Skills.Steve was the tech who first worked on my car both times before requesting having a new technician look at my vehicle the third time.Steve also treats employees disrespectfully as I seen in person when dropping my vehicle off the second time.Edith Needs A Raise! She’s The Only Best Employee You Seem To Have She Was Phenomenal,Edith was so amazing, she gave me updates on her own, called me on her own I rarely had to bother her. She gave me the satisfaction of making sure she would take care of me and my vehicle than her co worker karla. Edith listened to what I had to say and made sure the problem was taken care of the third time bringing it in, she went above and beyond my expectations considering I was about to switch dealerships, I truly hope you take recognition in her after reading this, she truly is a one of a kind employee who truly loves her job, and for that I’m thankful for her.
Review №7
2022-08-02Robert was extremely helpful and answered each of my questions. Honestly everyone at the dealership helped, checked in on me, and made purchasing my second vehicle a breeze. Would recommend him and this dealership to anyone who is looking for top notch customer service.
Review №8
2022-05-13Dont buy a vehicle from this place, they dont honor warranty and their mechanics dont know how to fix cars. My truck has been there for 3 months, I went for a check engine light for a temperature sensor and now I have no AC a burnt out fuse box and a bad computer. I also went for problems with my transmission they told me there was nothing wrong with it and 3 days later it goes out completely. And 3 months later Im waiting for my vehicle and nothing has been done to it, I tried to speak to a manager and he said he would call me back, its been a month and Im still waiting for his call.
Review №9
2022-06-03Good place to go, service is nice. I just feel disrespected when I am choosing a car to buy. They are really pushy and dont seem to listen to what you have to say. It is like it goes in one ear and out the other. Then they have the audacity to get annoyed. Even if youre looking at a car and in no rush to purchase it or are debating they will tell you it might be sold by then over 20 times in just one single visit. Im sure we all understand how that gets overwhelming. Its not our fault if yall dont sell enough cars.
Review №10
2022-05-15Had the overall best experience in purchasing my first car! Absolutely amazing customer service and great car! Completely satisfied with my new purchase will be looking forward to more purchases from fiesta Chevrolet!