Kerbside pickup
Yes
Firehouse Subs Alvin Crossing in Alvin
Categories
Location on the map
Alvin, Brazoria County, Texas, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Great tea selection
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Counter service
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 281-585-1782
Site: https://www.firehousesubs.com/lo...
Site: https://www.firehousesubs.com/lo...
Opening hours
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
Comments (199)
This location is constantly out of ingredients and I understand theres a supply chain shortage but Ive never been in there once where they actually had everything you need to complete at least one of the sandwiches.
This Firehouse subs is a joke. Took over 30 minutes to get a sandwich made! It’s not even busy and everyone has had to wait an exorbitant amount of time for simple orders. No reason for this place to be so badly run and managed. It’s ridiculous. Firehouse should take away this franchise to stop damaging their reputation.
Well the food is okay, the produce isnt fresh the lettuce is wilted and old,the tomato was hot as well, the pickle was hot and not crisp/crunchy . When I drove up the place was slow/empty and no one at the drive through so no excuse for the tables to be dirty upon arrival no one greeted me upon entry I had to engage conversation with them, again the place is empty the drink area was clean and I was served in an decent amount of time yet again no one was there. Its about 6pm. And empty Guess Alvin is giving up on this place.
Out of everything!! Very poor experience. Food is not the price advertised. Dont think they will be here much longer if this remains the same.
If I could give this place less than one star I would. I walk in, stand there up front and literally non of the workers say anything. After I ask the lady twice behind the counter if they were open, she told me it was shift change and nobody could help me place my order. Terrible process and operation be the way.So I went to the restroom to give them time hoping they would be ready when I got back and they were not. So I walked out without eating. Poor service and people skills in the place. Do not waste your time.
This is the worst Firehouse I’ve been too. There was food all over the floor and tables the drink station was a mess with lids and napkins scattered everywhere and no ice. When I got there one employee was trying to manage drive thru and counter. I’ve never had my sandwich finished before I got my drink it was slapped together falling apart. I usually go to Rosenberg TX location and the manager has that location pristine. Won’t be back to Alvin location
The manager here is very unfriendly, and does not care what the customer wants. I can see why they have 2 stars. Apparently you can only order whats on their menu, no custom subs, no substitutions unless you want to pay $3 like its extra instead of a substitution. I’ve ordered this same sandwich this way dozens of times. I told her this and she said “I’m the manager so if they’re doing that they’re in trouble.” Very unprofessional. The customer doesn’t need to hear about your internal business problems or discipline. They also sell kids meals but have 0 kid drinks. No milk, juice, nothing. Well go somewhere else.
I placed this order before I left home, approx 5:50 pm. I arrived @6:14 pm. I arrived at the drive thru 1 min prior to the requested time. I told them that I had an online order. I was told to pull forward. There were 2 cars in front of me. 22 minutes later, I make it to the window. At that point I was asked what did you order?... That was bad enough... Then I continue to wait.... At 6:47 I was handed a bag of food.... So 50 minutes from the time that I ordered.... To get 2 sandwiches.... I could have went to a steakhouse, ordered ate and paid in 50 minutes..... Then I drive home to open the bag to find the wrong order..... You need to address this !!!!!
We were the only four in the store who did not have an order already served. It took 20 minutes to make these for sandwiches. The bread was tough, and they gave us the smallest amount of meat I’ve ever seen. It was pathetic. They won’t see me in that store any more.
Tonight we got there around 8:10~8:15 they all 3 were young. Two young guys and one female. They all were plying around not being professional!! We sat for close to 30 minutes before we got our food and it was very cool temperature wise. I took few bites and wrapped it to go where I can heat it up then the guy comes out and says that we close at 9 p and I say “well we’ve not too long got our food he like ok I was just told to tell you” then I hear the girl in the back kitchen I think mocking our vibe we had going on saying “ can I speak to your manager??” And that’s exactly what I am doing tomorrow is calling the manager and writing this on TOA
Havent been here in over a year and it tasted exactly as I remembered it. I had a large pastrami sandwich that I ordered through the app. It was ready on time and it was made exactly as I ordered it. I only gave 4 stars because once I got towards the end of the sandwich (all the meat and veggies were eaten, a little bread was left) it tasted a little stale on its own.
Went here a couple weeks ago and stood inside waiting at the register while 3 people worked making subs. The manager was clearly stressed and rolled her eyes in my direction but never acknowledged me. Other customers looked my way shaking their heads as I continued to wait. After about 15 min of noone even saying we will be with you shortly so walked out. Very disappointed something needs to be done to improve the service.
Second day in a row we had to wait for over 20 minutes to have our order taken even though we were first in line. Yet the workers are just hanging out in back, talking. Didnt make an order either day. Just watched a lady waiting in the drive through drive off after getting tired of waiting. I guess making sandwiches is just too difficult for some.
I ordered the smokehouse beef and cheddar brisket today through Uber eats and I will never order firehouse again. There was literally 1 piece of brisket on my sandwich. In addition, I ordered chili and Mac and cheese. Both containers were barely half full. Definitely a rip off and the worst experience I can imagine!!! Also, I received the response that Firehouse hopes Ill try them again. To that I say, burn me once shame on you and burn me twice shame on me. Since you refuse to make it right, I wont give you another chance and Ill tell everyone I know to avoid you also. By looking at your feedback, I see my experience is the regular experience.
This place has gone downhill. Drive thru takes forever. I had 2 cars in front of me and it took over 30 min
Awful experience. Took over 30 mins to get my sandwich. Had to come inside after ordering in the drive through. Asked to speak to a manager, and the lady said it was her last day & walked out. Employees were not friendly at all.
Absolutely the worst customer service I have ever experienced. Ordered food online, was told it would be ready for pickup at 2:05. I sat inside the restaurant next to the “contactless pickup” until 2:25. At this time approaching the counter to ask about my food to find out it was on the back counter behind the meat steamers. When handed the food, Mallory was VERY rude and laughed saying “have a great day” my fiancé was understandably upset and replied “I’ll try” she then proceeds to say “you should have said something” he said we were waiting in here for 25 minutes to which she replied “you want to cry about it” when asked her name she said Mallory. When asked her managers name she states “she doesn’t know” the other employee working would not acknowledge my question or even turn towards me.
I find it very annoying when I get in my car and go to a place to order my food I have to wait till they do all the online orders first. I came to enjoy the establishment. I should come first before online orders I literally drove my eslf here.
I do love that they have that selection of sauces. However...staff tends to be very uninterested in listening. My order has never been right, and its kinda expensive when it comes to what you pay and what you get. They do keep it clean. But the staff could be a bit more attentive. It takes them a long time to make your order so its frustrating when it takes a long time to get your food and then it isnt right.
Place sucks and expensive no meat in the sandwich and took to long with no one in the restaurant very young inexperienced employees goofing off while making the food also no sauces on counter to choose from and bottles where all empty the dude taking the order seemed like he didnt want to work and restaurant was dirty.
This place takes FOREVER. Literally a waste of time.Will not go to this one again. Its ridiculous to wait 40+ minutes for 1 sub.Not to mention waiting for someone to take my order, as I was standing at the registers waiting and they all ignored me.If this is your last option, eat at home - itll be faster.
I enjoyed the food. It is very good. The atmosphere was friendly and I thought the staff was too. The wait was a little long but, not too bad!!
I dont know how this place makes any money, more than once that we have one car ahead on the drive thru and you wait a ridiculous amount of time. I had to leave and never going there again.
I drove to this restaurant, all the way from Dickinson. After arriving back at home, one of our subs were made wrong. It had mayo on it when I requested no mayo. Now my daughter is upset because she hates mayo. Called the store for a credit because I did not want to make that drive, which was 45 minutes round trip. They asked me to bring the sub back for credit and ONLY if I bring it back. So before you leave this store, check your order because this happens frequently. This is not a corporate store and is owned by an individual.I will not return to this Firehouse ever again.
Got my order wrong. I still ate the sub and it was good, but I will give them another chance. The turkey, ham sub was pretty good. The potato soup was not creamy and had small amounts of potato actually in it
Ive always really liked the food at Firehouse Subs with no exemptions here. However, I was here recently and the staff was kind of rude not only to me but I saw another staff member being rude to someone else who simply just asked for a plastic fork or something. She said to him quote, sir you need to get your mask on. While I was waiting, someone said to me quote, sir dont touch the counter. It was in a rude tone. Again, I love Firehouse Subs, however I dont think I really want to go to this particular one again.
The sandwiches are huge compared to a subway sub - so far Ive tried 3 different sandwiches which were all so delicious I couldnt tell you which ones my favorite ! I think its safe to say , no matter what you get here - you will not be disappointed. I cant tell you what the inside looks like , my husband went through the drive-thru everytime and brought dinner home .
Horrible service. I was told they had crackers for a salad but they didnt. My salad had a hair in it and they accused me of putting hair in it to receive a refund because I didnt get crackers. They banned me from the store because my salad hadchair in it.
Mom always hits this place for lunch she does the hook and ladder, warm and just wonderful to the tastebuds. They meed to pay just a little closer to what the customer requests are through the drive thru, if Im in dribe through line it means Im obviously in a rush.
I ordered through uber eats to have my order delivered. When it was delivered, there were items missing, that I had paid for. When I called the restaurant and informed them of my missing items, the girl I spoke with, Sara, responded with oops, I guess I read the order wrong.... I then asked what they were going to do about my missing items, and she said youre more than welcome to drive over here and get it at no charge. I was shocked and asked her if it was their policy to make their customers go out of their way to fix their mistakes!!? All she said back was sorry for the inconvenience.!! Im so disappointed in the customer service and lack of willingness to fix the situation, on top of my children missing half of their meals. This was my 1st, and now last, time ordering from this location.P.S. all the subs were ice cold and soggy, also. Thoroughly disappointed.
Weve had multiple instances, not just our current visit, but we order at drive through or at counter and have received the wrong or no items multiple times.Granted we usually eat here as a last minute save, due to family events or outings, within the hours of operation sometimes 15 to 20 minutes before closing.They have attempted to correct issue, on at least one occurrence, with offer of a free sub. Im pretty laid back and cool about the issues, I understand new employees/ busy/ or whatever issue, but at some point the issues still become an annoyance. The lack of experienced management or team leader with experience is more than likely a lot of the issue.Other than these issues the food, the cause, and the business model I support. Hopefully this store will be able to pull it together.
To start off, I really wanted to like this place. The staff seemed friendly and the cashier was polite towards us. We ordered three sandwiches. Two Turkey & Bacon Ranch, and a Steak & Cheese (no mushrooms). While waiting at one of the tables, we had plenty of time to look around the brand new restaurant. The tables and floor were dirty. Chairs not pushed in on several of the tables. Not too many people inside the restaurant, but the drive-thru was piling up. The workers seemed confused or nervous, but still managed to joke and try to keep the mood lighthearted. Thirty-five minutes later, we got our food (to go) and were ready to get out of there, get home and eat our delicious sandwiches. Neither of our Turkey & Bacon Ranch sandwiches had any bacon, and couldnt taste any ranch. Although we ordered the Steak & Cheese with no mushrooms, our sandwich came with mushrooms. The sandwiches were still pretty good, although if we ever decide to eat at this restaurant again we will dine in for a hot and fresh meal (our sandwiches were a bit cold and soggy from our drive home, which was our fault and to be expected). My advice to the Alvin Firehouse Subs restaurant manager and employees: 1.) Keep your restaurant clean. 2.) Learn how to make your sandwiches how theyre intended to be made, as advertised and sold. 3.) Show a little more professionalism and pride while working. 4.) Keep up the friendly greetings and vibes from all of employees that I saw tonight. Every one of you has great potential. New place, new job, new things to get use to? I get all that. Just need to step it up and turn this place into the booming business that it deserves. I wish you all the best and hope to see some improvements.
Cant go wrong with a Firehouse, in my opinion. Better than Subway, better than Jimmy Johns, and they support local firefighters! The meatball sub is ALWAYS reliable and delicious, my favorite item to get, for sure. Staff was kind and expedient.
The sanwhches here are typical of firehouse subs- in other words, theyre great. Unfortunately, the wait time here is completely unacceptable for a sandwich. Period. Weve had to wait 20 or more minutes on 2 ocassions, and tonight was the last straw. We sat at the drive through window for 22 minutes after making the order, and we just left. There was NO ONE else there, just us. 4 employees and anything over 10 minutes for a sandwich is ridiculous. We waited 22- and we were never acknowledged at the window to boot. Wont return. If you need a sandwich from here, I recommend you call in 25 minutes in advance- for a sandwich. Ended up going to the subway across the street with literally one employee on staff and left with two tasty sandwiches in 5 minutes.
Terrible experience. Wont be returning. To start off their soda fountain was out of pretty much every soda that I had wanted. Then it gets better with the food, which mind you was just a sandwich so it shouldnt take that long to produce, took ages to make it to our table. When the young man dropped our food off we asked for pickles and they said they didnt have any right now because no one could figure out how to open the bucket. We sadly never received our pickles. I saw a man come in to pick up a to-go order and he was still waiting on his order by the time we had finished eating. Many disgruntled faces across the dining room wondering what was taking so long. There were at least six people on staff, so I dont understand.
Very disappointed but I should have read the reviews. Extremely slow drive thru service. Btw, you can barely even hear them on the speaker. A worker apologized about the wait, but blamed it on new employees. He still didnt give us all the non-sandwich items we ordered (drinks, chips, kids hat and treat). Then the person who brought the sandwiches was different. So when I asked him about the other items he acted annoyed or as though I was lying. Bring everything home and no one is happy. One sandwich was not made with the specifications that had been repeated back. The other looked correct but the flavor was off. With the mess up on one I cant help but question what was used on the other. Ofcourse the missing treat and hat made for an unhappy kid. Id try another location before I completely write Firehouse off.
The employees have always been very friendly when I have gone in to pick up a phone order. The atmosphere is cozy and everything has been neat, organized, and clean. The food tastes great!
I had one of the worst salads ever from this place. A coworker and I ordered the Italian with grill chicken salad. Its advertised as having salami and the grilled chicken. When I got back to work with it, there was no salami. The dressing is supposed to come on the salad. There was maybe 1tsp of dressing, if that on the salad. I literally picked out all the chicken and tiny cubes of mozzarella cheese and ate only that. There wasnt even a residue of dressing in the bowl. The guy in the drive thru was even asked where the dressing was and his reply was its on there, I made them myself. When you pay $20 for 2 salads, you expect better quality.
I was excited to try the Veggie sandwich. No cheese no mayo. After waiting for a bit (the female employee said hello and to please wait about 4 times) No biggie right. Gave my order apparently they were out of a few of the toppings. No biggie. The order also seemed difficult for her to understand. Pulled up to the window got my food drove off ate half of my medium sandwich even though they forgot the mustard and chopped pickles. Opened the second half and seen a tiny hair in the middle of it. So along with mediocre service the food was now also overly horrible. Walked in to return and get a refund. Mind you I dont know the last thing I got a refund for this is how disgusted I was. The girl that walked to the resigister Rhondo and she called her self was unpleasant. I asked her for a refund because of the hair and also mentioned how they forgot the mustard and chopped pickle. Her reply oh your the vegetable person and btw her long nails had half an inch of black dirt underneath them. What seemed like 10 minutes later she comes back w my change $7.99 (and gloves on) and tells me dont worry about the penny. She then takes the gloves off and continues to make food. As Im leaving the store shes talking to her co worker about me. Neither of them apologize. Needless to say this was probably one of if not the worst experiences Ive had at a restaurant. Better hygiene please and who is hiring these people? Shame on you for not enforcing better work ethic. 👎🏼3/24/2018 5:21pm Cashier: Elizabeth
Without any doubt the worst experience Ive had at a Firehouse! Not busy, and still had to wait 15 minutes for my sub. Then it was wrong. All Hot Sauce bottles were empty. No Manager was seen. Complained to corporate, still no responce. A real shame has I have used this location many times in the past for catering.Note; When you walk in a Firehouse and the Hot Sauce bottles are empty, walk out. If they dont care about those, chances are they dont about your meal.
Orders takes like a long time even for one person and last time i went, i ordered a meatball footlong sandwich and the meatballs were ice cold. And they were out of original dr pepper back then. This is worser then subway in customer service department.Feedbacks: faster wait time and fresh hot or normal temp regulated sandwiches. And refreshed the drinks stocks. Other then that or more inconveniences, i will stop coming here!
Love their subs. They can take a bit to get tho. But nothing bad about when you finally get them. They always taste amazing.
We have always wanted to try Fire house subs as we have seen the advertising. The staff was courteous and the subs were presentable. But Firehouse subs seem bland in taste and wont be a favorite sub choice.
The sandwich was good. I got the new Jamaican jerk turkey sandwich, but it had no meat on it. Not happy with this sandwich for a $9.25 combo. Trying to post a picture, not sure how to.
The food is made with fresh ingredients when you order it not like Subway where the ingredients are sitting around waiting for an order. The sandwiches are great tasting and the staff is friendly and turn out a good product.
Hit the drive through. The subs were tasty.
Firehouse is good groceries. Not a bad sandwich on the menu. It isnt subway, no need to figure out what to put on it to make it somewhat edible, order it the way its listed and enjoy.
The manager is awesome. Welcomed us to get lunch. And she is awesome. Great great manager. Give her a raise.
We ate there two days in a row because of a baseball tournament. Staff was odd very quiet not engaging they ran out of cold drinks while we were there however the food was delicious
This time the service was very slow. The sub was barely warm. Supposed to have BBQ sauce, but had only a little at one end. Cost over $10.
Love love love Firehouse Subs! Friendly, efficient staff and the food is so great! Best subs ever.. I recommend #9 fully engulfed! Bring your appetite.
The lady at the register named Janessa was very help and friendly. Great sandwich as always.
They took to long only had 30 min lunch dint get to enjoy food
Got up to the speaker at the drive-through and was told to wait a moment. Sat there for 15 min and was never acknowledged. I have picked up several togo orders and 9/10, they are wrong. I probably wont be back
The sub was ok. The counter help was kind of disinterested. The place was clean and nice.
My food was not made to order. I had to return, to get it fixed correctly. I had a very long wait in the drive thru to begin with. I was not happy about having to return.
Food is great as with any firehouse subs. Drive through is always slower than molasses.
Best place ever!! Great food! great staff!
Everytime I come here I have to wait 45 to 50 minutes for 2 sandwiches. If you are on your lunch break I recommend not wasting your time here.
Food is always fresh
Very nice staff. Sandwiches are great. Way better than other places.
Worst Firehouse Subs I have been to yet.I am a regular customer to Firehouse Subs in Pasadena and La Porte.Since I was in Alvin today, i thought Id grab a Firehouse sub.First we ordered in th drive thru, very, very long wait. When we finally received our lunch, we took it to our destination in Alvin and discovered Firehouse subs with no cheese and the meat was dry. Just disgusting.We ordered 2 Heros and 1 club, on white, all the way. Nothing special!Save your self some money and skip the Alvin Firehouse Subs location.
Faster to go In Than wait 5 min or more In drive thru.
Best sandwiches in Texas. I could eat this every day. Good food and great service. And it benefits our firefighters.
Food is good but very slow. They only had 2 people working...one taking orders and one making orders. Waited 20 minutes
Amazing sandwiches but it takes entirely to long to get a sandwich! We have been here almost 30 mins and there was only one car ahead of me!!
Great hospitality very knowledgeable on the products. Sandwich was the best Ive had in along time. Will be going back
Ive been to firehouse subs in alvin & all 4 times the order was messed up in some way.
Really good food here parking lot is kind of crazy to get to but thats only because of where its placed really good food
The food is always perfect. Customer service is sometimes not as good as can be. But today was a great experience.
My sandwich was made incorrectly and my drink tasted way off. They did offer to fix my sandwich but I try not to send food back.
Consistently good food. Friendly staff. It can be a little bit of a wait in the drive-thru.
Great Sandwiches. Youll never go to a sub way again. And much more to offer on their menu. Good people too
They gotta get rid of their drive thru. It’s just not working out.
Good is good but they need to start handing out the correct order to the correct customer in the drive through This is the 2nd time in 2 weeks I have gotten the wrong order handed to me
Best place for a sub sandwich.
Very clean inside restaurant. Friendly, knowledgeable employees, great service.
This place is always super great ,christen really makes our night when we come shes great with people and always polite we will always come on night shift never had a problem with my sandwiches like we use to for lunch crowd but great place keep it up guys
I don’t know her name, but I will try to remember her next time we visit, she is the best, she knows our order by heart & she fixes it in a very perfectionist way!!!! Keep up the great & good job!!!!
People here are always really nice. Food is always great. They need to get their rewards system computer working :)
Cost way to much. Grilled green peppers and ouion were microwaved thats what they call Grilled never will go back
1st time eating there, great food! And my son got a cute fireman helmet for free lol
Good food when they have the fixings and condiments to go on the sandwiches. No lids for cups, no ice in machine , horrible service.
Absolutely the best sub I have ever had hands down. You have to have the brisket cheddar. Very impressive. Keep up the good work.
Staff was friendly. But it was over-hyped. Dont believe the hype playa. Go to Subway and get those buns toasted baby!
Good place to eat, quality is spot on. Staff is fast and friendly.
Great staff, reasonable priced lunch, with sandwiche,drink, pickle,chips . Very clean store !
Food and service was great
Firehouse subs large hook and ladder simply the best staff is very quick and makes a really good sandwich.
Sooo Much better then Subway !!! When we have a taste for a sub we Always go there ... There r times that u have to wait but sandwiches are to die for.
I like the drive through option and my sammich was delicious. Will definitely be back
Mediocre food, slow service. Even during slow hours. Nothing has changed but the staff.
Slowest drive thru in the world 30 min per car smh
Great sandwiches when you are on the run and need a quick meal!!
Great food at a great price. And the employees are attentive and friendly.
Good food as long as they can get the order correct the first time.
Dont go in you only have only 30 min. lunch it takes the staff bout 20 plus mins to make one sub in Alvin tx. Not worth IT
Great employees, good food, but pretty slow service
Good food and ok prices. Usually very slow.
Always rude super slow an they mess up the order half the time
Horrible service. Employees were fighting behind the counter. Messed up our order even though it was clearly shown on the ticket what we asked for.
Waited 30+ minutes for 2 sandwiches and there wasnt any one there. Terrible.
The food is always so good here. And the guys that work there are so friendly.
I wasnt impressed with the Philly cheesesteak, and the staff seemed indifferent. I wont return.
Pretty good... its firehose. Its fast food with a good price and friendly staff too.
Took 35 mins to make 3 subs, never will I come back here
Way over priced a tuna sandwich and a med come should not cost 13.50
Great sandwiches but a tad pricey for what you get.
Delicious..service a touch slow for the number of customers present at the time.
Never been there while super busy, but on point every time Ive gone. 👍👍
Expensive and slow. But the subs are pretty great
1st time here !! VERY CLEAN N FRIENDLY N THEY KNOW HOW TO DO THEIR JOB!!!Will definitely be back!!
Best subs in the world. Friendly and clean environment. Better the Subway...
The food was very good. Cashier was very friendly.
Fresh and employee helpful in whatever way u need them to be. A bit pricey though
Great food good service got to love that New York steamer
Only have 30min lunch break it took them 24 minutes to cook my sub. Smh...
Always a great place to go to nice staff clean and foods great
Takes way too long to get your food, then when you get it it’s soggy.. happens like every time
Its fine.
Food was fresh and tasty.Service was very, very slow.
Great place, hood food and fast friendly service.
Love their food. Sometimes the wait is stupid long!
Good food. Similar to Subway and Jersey Mikes.
Sandwich was good, tables dirty, restroom dirty, wont be going back for a while
Food good not the nicest staff though
Good food but a little pricey.
Great food and service.
Great hot sandwiches here
Sub sandwich great 👍
Spent almost an hour waiting for a small sandwich last time I went 😔
The people there are awesome and the food is good
Slow attention to customers waiting to order, unfriendly greeting & staff...needs major attention...
Good but understaffed as hell. One guy was doing practically everything
Place is, food is great, and staff is courteous.
Rude staff during the week around lunch hours.
My sandwich was frozen in the middleI like other firehouses not Alvins
Love the food and everyone was really friendly
Great subs and salad! Friendly staff.
Awesome food, employees, and atmosphere. Thanks for coming to Alvin.
Not worth the price, give me a Jersey Mikes anytime!!!¡
Firehouse never fails to deliver great food and service!
Yummy just kinda pricey
Chad is really good at making sandwiches!
This place is great. Staff super friendly.
Good sub sandwich and good service
Food good service not so good
Im never going to Subway ever again.
Try the Hook and Ladder, great sandwich.
Love the philly cheese steak sandwich
Great food a lil pricy
Great food. Great service.
Loaded with meat and flavor! VERY Filling😋
Great food! Great prices.
Love these subs, friendly people here too...
Great food and great value!
Nice food. Mallory is funny.
Waiting 30 mins for subs is ridiculously never again
Empty lobby area
Rude staff! Will not visit again
Quick, fast and good to eat.
Love the steak and cheese sub.
Great subs and friendly staff.
Really long wait for my food
Italian sub is the best!
Took 32 minutes to make a meatball sub
Good food kinda of expensive....
Its good, a little pricey
Wish the portions were a little larger
Good food long waits
Good food
Great awesome food!!!
Best ever
Great subs friendly people
Better than subway
Too cold inside restaurant
Good subs & salads.
Good food
Love their subs
Worth the wait
Great store
Really awesome subs
Very slow service
Great sandwiches
Love the brisket!
Friendly!
Great food
Good and quick
Great sandwich
Total reviews rating 3.8
199 Reviews for Firehouse Subs Alvin Crossing 2023:
Review №1
2022-03-26I was the 2nd person to order my food, while 1 table eating. Then the lunch crowd hit. I still had to wait 35 minutes for 1 medium meatball sandwich. A few dine in orders were getting theirs before I was able to get my Togo order.
Review №2
2022-05-16Made an online order and was called back a few minutes later. they were out of bacon, cheddar cheese and pepperoni. ok, no biggie I adjust our order. When I get there to pick it up, someone had taken our order and the kid at the window wanted me to take the wrong order like it was my problem someone took the wrong order. I told him no, I needed the correct order. they were just going to have to remake it. finally get my order and Im missing a kids meal and 2 of the sandwiches were still wrong. Finally get 4 sandwiches, (2 of them with the wrong toppings) and still have to ask for the rest of the kids meal. The kid just seemed so lost as what to do In such a situation. very frustrating as a customer. I ordered online so it would be ready when I got there, waited 20 minutes and STILL left with the wrong order!!
Review №3
2022-02-22I hate to do this but enough is enough. I have been a loyal customer since the one in Alvin opened. Every Monday. Since then, it has been a 50/50 hit or miss. They are constantly out of something (ham, turkey, bacon, bread, or pickles) it is such a let down. When they do actually get it right, it tastes great. But its rare. The staff would be a 3 star. Some seem to care while others dont. But, being short staffed is on them, my daughter applied to work there and didnt hear from them. Prices went up which is disappointing.
Review №4
2022-04-113 people working here and all took smoke breaks out back at the same time. 5 customers showed up while out back smoking. 2 customers left when on 1 came back in to work register. Poorly managed and no ice in ice machine. I have visited this place before and never had any issues. Staff needs to have some urgency in working here. Floors are dirty and maybe they need to be re- trained.
Review №5
2022-06-21Service was good and was treated with respect. Came to try a specific sandwich and they were out of that particular meat. They were also out of several other meats and cheeses. My backup option turned out great.
Review №6
2021-04-24First time at Firehouse Subs. The menu is abundant with different flavors and options. I ordered the Brisket BBQ sub. It was very tasty and the service was friendly and quick. The bread and ingredients are top notch. I love that its a more local spot for sandwiches. Ive been looking for a new sandwich place to replace the main sub chain. I think I found it.
Review №7
2022-04-08The past several times, they are out of supplies - meat - and unable to fulfill requests or online orders. Online orders are paid for online prior to pickup. They will also quote how long it will take to complete but they always take longer. Did not enjoy soggy wet bread.
Review №8
2022-05-30This place may take a bit to make a great sandwich but the employees provide a wonderful conversation every time I have been there. The wait is worth the sandwich.
Review №9
2022-01-14Not good. I was told up front that there would be a wait. Was quoted 20 to 30 minutes for 2 sandwiches. It took over 50 minutes. They explained that 2 people had called in and they were getting overwhelmed with online orders. I blame the owner or the GM. Why didnt they come into help or turn off online ordering, yes you can.
Review №10
2022-04-10Terrible experience. Service and food both bad. For example, I ordered the steak and cheese. Every steak and cheese sandwich has the meat chopped up. Not this one, it was layers of Steak Ums.