Delivery
Yes
Genesis of Denton in Denton
Categories
Location on the map
Denton, Denton County, Texas, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 940-243-6200
Site: https://www.genesisofdenton.com/
Site: https://www.genesisofdenton.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (95)
Smoothest car purchase ever! Beau was excellent, kept in touch during the whole process where he helped me with my dream customization for my GV70 . He was very helpful even when I was travelling abroad for work. I appreciate the direct conversation and the professionalism shown by Beau and his finance team during the whole process. Special shoutout to Charles as well.
Lindsey Woods from Eckert Hyundai did an excellent job assisting me in the purchase of a new GV70! She was very thorough, patient, good follow up skills and did not pressure me to buy the car. I highly recommend her to others wanting to buy a car.
I bought my 2020 Hyundai Elantra in February 2020 from Tony Hung and it was - no lie - the BEST car-buying experience in my life. There was no waiting for hours to haggle over finances or interest rates. I told them what I wanted and how much I could spend. They did not try to upsell me or pressure me at all. I have bought several cars and this was, by far, the easiest experience. I would recommend Tony as the best car salesman. Hes knowledgable, pleasant and pressure-free. The finance guys were excellent. I have horror stories from past purchases and these guys were a dream. Dont think twice about shopping here.
Today, I had the most pleasant car buying experience. I have purchased many cars; this was the most courteous, most stress-free, and most hassle-free experience. Matt, the salesman, personalized my experience and was very communicative; he was transparent and did just what he said. The finance manager was so patient and very thorough in his explanations. I will use Genesis of Denton many times over and refer them as often as I can. Lastly, they have unbeatable car warranties. They made my car buying dream comes true. I’m one Happy Genesis owner.
Our second car purchased here. This time a new Genesis GV80. Both times a great hassle free experience. People are very helpful and friendly. Will look there again for my next new or used vehicle.
Beau at Genesis of Denton was very professional in handling the sale of our GV80. Not only do we recommend him for your salesman but also the dealership. We love the car!
Purchased 2020 Santa Fe 2.0T with Tony. It was great time to buying a car with him. This was my first time to buy a new car, and he helped me and my wife a lot. I had specific preference on the options and in/exterior, so contacted so many dealers around me. There were a few dealers but Tony, he was really active and kind with great price, thats why I chose him and Eckert Hyundai.I definitely would recommend him to my friends who want to buy a car.Also Jeff was awesome guy. He covered all tasks to simple, and answered all my questions on the documents so kindly.It was so nice and such a great experience to buy a car from there.
We drove from San Antonio because of the specific car we wanted (2020 Genesis G70 Sport Siberian Ice) and it was a great experience from the moment we arrived. Beau was helpful, even keeping in touch with us along the way. He answered all of our questions and made sure we felt comfortable during the process. Jeff Eckert also was very helpful and did not waste our time, making our experience quick and worth the drive. Highly recommend Eckert Hyundai/Genesis of Denton!
My experience at Genesis of Denton was one one of the best, if not the best I’ve ever had at any dealership. Beau Otto was extremely knowledgeable about the product and very personable. Dealing with Beau and Ryan made the process quick and easy. Never once was I hounded by sales person nor was I pressured into buying a vehicle. I am glad I decided to walk away from the Genesis dealership closer to where I live because these guys at Genesis of Denton are down right amazing. I highly recommend them.
I have never experienced such great service and honesty from a dealership before. Purchased my GV70 last week from this dealership and went through Lance who was an absolute joy to work with. I also had the privilege of working with Beau who went out of his way to show me the only gv70 available to see at the dealership (and in DFW at that time!). Such a different car buying experiencing as I never felt pressured and finance was a breeze. We contacted nearly every dealership in DFW and central texas and found our experience at Denton hands down the best. I now understand why they are rated one of the best genesis dealerships in the US.
Came to Genesis of Denton from Austin to buy a vehicle we couldnt get in Austin. Contacted them and requested tint for the vehicle and asked to pick it up in two days. They had it ready to go when we arrived. We walked in and finished the paperwork in a short amount of time and the salesman went through all the features and perks of Genesis ownership with us before leaving the lot. He was extremely knowledgeable about the vehicle despite it only being released a couple weeks ago. We were extremely happy to do business with them and will not think twice about taking the drive from Austin for our next vehicle.
Great car at great dealership. Tony is Manager of Genesis experience and very helpful, fun and knowledgeable. The Eckert family is onsite as owners and very involved in assuring the process is enjoyable and successful to meet their clients needs. The car is amazing and this dealer was only dealer who had the exact modeland colors I chose.Amazing car and value. Great dealer and I am not a big fan of dealerships! This one is worth the drive and the visit.
Had to buy a new car for my son, so I traded in my Hyundai Santa Fe for a used car and needed to finance a new car for myself. Tony and the good people at Genesis of Denton walked me through the various options and put me in a brand new Genesis G70. I’ve always enjoyed working with the folks at Eckert as they are very honest and don’t use the high pressure sales tactics of other dealers. I’m glad that I was finally able to work with their Genesis colleagues who were just as amicable. Overall, just a great bunch of folks to deal with.
After driving for nearly 4 hours, the last thing I wanted to do was sit at a dealership for 4 hours waiting for the new car to be ready. Beau took care of me, my trade-in, and the new car with financing, were all ready within 75 minutes. Loved working with Genesis of Denton!
Smoothest car transaction ever! Excellent dealership, excellent salesman, easy finance! Will never buy anywhere else again!
This was our second purchase from Genesis Of Denton in two years. My wife & I purchased a 2019 G80 in 2019, we were very impressed by the friendly courteous manner of all the staff. No high pressure sale tactics. In fact we were encouraged to take the car home for the day & drive as much as we wanted before making a decision on buying the G80. Ive been buying cars for over 50 years & that was a first for me. Our second purchase just a few days ago was a 2021 G70 and nothing had changed at the dealership. From management to sales staff to service personnel everybody at this dealership are very helpful & friendly. Our salesman Beau Otto was very knowledgeable about the car, and along with Jeff Eckart (the sales manger) they made this experience very pleasurable. I would recommend this dealership to all who are looking for a highly enjoyable experience.
I’m very pleased with my experience! Matt immediately offered help as I walked in the door! The professional manner in which he answered my questions and explained the features of the GV80 was very helpful. After the test drive, I was very impressed with the comfortable ride and all the safety features! The purchase experience was remarkable. The financing was completed quickly and at a low rate! I drove away in my new vehicle as a very satisfied customer!
One of the most professional organizations Ive had the pleasure of working with when purchasing a vehicle over the years. I want to send a huge shout out to, Jeff Eckert (Management) & Beau Otto (Sales) for making my all around experience an incredible one. They both worked so diligently to get me through the processes and out the front door in time for dinner, cutting my time at the dealership by three hours. Looking in from a outside perspective the Genesis of Denton Dealership Team takes pride & ownership in what they do, going out of their way for whom ever, ensuring the customers are their priority number one. Great experience working with the few I did. Looking forward to coming back in the near future. :)Jesse
The car buying experience at Eckert Hyundai was the best one I’ve had so far. No pressure sales and very professional staff. Beau Otto was pleasant to work with and was very patient throughout the entire process. I would definitely buy another vehicle from this dealership.
Great dealership I was not even thinking about buying a Genesis but Blake and Jeff were great about my first visit telling me I needed to test drive the G70 so I did from that point I knew this was a great car. Came back a month laterish maybe sooner and I bought the car. It was an awesome experience buying a 2021 silver G70 I would definitely recommend buying from here one of the easiest transactions. Blake and Jeff were great!!!!
Purchased my big girl car from them. Went to several dealerships and this was my last stop for the day.Worked with Tony and he was awesome. The whole place has a relax vibe. Jeff was also nice to work with briefly. The guy with the teenage daughter that I signed my papers with was AWESOME.Everybody was nice.. I would recommend.The test drive to leaving with a new car process took under 2 hours (which is awesome).
I purchased a new G70 from this dealership and had the best car buying experience of my life. I have been a luxury car owner for the last several years and had purchased two Mercedes. The experience at Genesis of Denton, and the vehicle, far surpassed any other luxury buying experience I had with Mercedes.First, the sale. Gabe helped me and was a true professional. He was...wait for it...honest. I would ask him questions and he would tell me which Genesis best fit my inquiry. He didn’t constantly pressure me to buy or to up sell me. If an option made sense for what I wanted, I got it. If it didn’t, I didn’t feel pressured to buy something extra. He was patient, thorough, and really knew his stuff. He even walked me through a number of different finance options to find the one that suited my needs. He’s my go to guy from now on.I’ve had car buying experiences where I walked out and said to myself, “You know, Aaron, you held your own in there. I don’t think you got screwed too badly.” And I saw that as a victory. Not anymore. I walked out of Genesis of Denton feeling excited about my purchase. I got a great deal that was fair to everyone. It allowed me to fall in love with my car versus dealing with buyers remorse.Now for the car itself. I don’t know if I’ll ever buy another brand of car. It blows the C Class Mercedes and BMW 328 out of the water. All of the options, features, and performance my Genesis has would’ve cost me another 20k at Mercedes or BMW. I absolutely love my Genesis; my favorite car I’ve ever had.The maintenance experience is so much better than at Mercedes that I don’t know if I can articulate it. I used to get absolutely smoked with maintenance costs with my Benz. It’s one of the many reasons I won’t buy that brand anymore. Mercedes actually gave me the wrong second key when I purchased the vehicle and wanted me to to pay to replace it. I had to go to Mercedes corporate to get it covered. Ridiculous. I will have no such troubles at Genesis of Denton. Their maintenance costs are fair, they are prompt, and have an excellent warranty and valet program. You simply can’t beat the after purchase care you get with these guys.In closing, go for the Gabe, stay for the Genesis.
I just wanted to extend a thank you to Beau Otto for taking great care of me during the entire buying experience! When I arrived at the dealership I had one small request, and that was that we complete our business quickly & efficiently since I am a small business owner and my time is pretty limited. Not only were we able to get everything done witin a few short hours, but we were also able to get the terms that I was looking for. I was also very impressed with Beau’s extensive knowledge of the GV80 and I was also impressed with the hard work his team members put into the deal.
We had a really bad experience with this dealership. My wife put a deposit on a GV80, supposed to arrive in February, then they sent an email it will be in March, we asked for deposit back because they did not live up to agreed terms. They refused to give our deposit back and just said the car is worth the wait. He said it’s the hottest car on the market, so he should not have a problem selling it. If they are that hungry and greedy on the sales side, I can only imagine what it could be like on the service side.they might be a great dealership but not when they treat potential customers like this. I will never be back!
I dealt with both Jeff Eckert (manager) and Grant (salesperson). I originally inquired on a different car, but that car was sold before I could make it in. Grant let me know ahead of time and gave me a few other options.Even though the car I purchased was a little more than what I wanted to spend - Jeff/Grant gave me such a great deal I saw the value and went ahead with the purchase . There was NO pressure, they simply told me the facts and were patient with me.When the time came to go back into finance, it was quick easy and surprisingly affordable (warranty and GAP) - again no pressure and everything was explainedI would highly recommend Genesis of Denton - Great Job Guys - I love my new G70!
Purchased five vehicles including two Genesis over the last 5 years from this dealership. Do I need to prove my loyalty anymore to Korean vehicles and this dealership? My driveway looks like a mini Genesis/Hyundai dealership lot :-)
I recently purchased a new Genesis G70 from Genesis of Denton and I must say, it was the easiest most pleasurable auto purchase experience I have ever had. Dealing with Tony Hung and Jeff was a pleasure and made the process easy and quick.After I selected the car I wanted, I was driving my new car away in an hour! If your looking for a new car, I would highly recommend the Genesis G70 and Highly recommend Genesis of Denton.
Offered a great price even during the chip shortage. They didnt freak out or get upset that I was pre-approved through a different bank, and the time from signing paperwork to getting my keys and leaving the lot was less than an hour. Best car buying experience Ive had so far.
I actually drove 30 miles north to Denton to buy my first Genesis. I first conversed with Tony and then with Jeff to square away some details on my trade in. The sales processes was smooth and seamless and at no point did I feel like they were trying to sell me something I wasnt interested in. Not your typical car buying experience, mush better.
Tony Hung is the absolute best salesman I have ever had and Eckert Hyundai is the absolute best dealership. I was done with dealerships and bought my last car at Carvana and was ready to do the same this time. My sister talked me into just going to look and I drove away in a new car. ZERO pressure from Tony - I mean zero! Complete transparency. I was VERY hesitant to go to a dealership and now I am so glad I did!!! Better financing options, better car, a dealership that cares. Thank you Tony, Charles and Eckert Hyundai!!!
Car was there for three weeks. I had to call to find out what was going on. Could not get a loaner. My car was dirtier than when I brought it there. You would have thought after 3 weeks they could have at least washed the car lot dust off. Then to make it worst car is still not fixed and I am having to go back for more fun.
Dealt with Gabriel Rich and Jeff Eckert during sales process. Both were very cordial and eager to help. Selection of GV 80s was very limited when I purchased, but Gabriel was able to find the vehicle I wanted more quickly that expected. Overall, great buying experience.
What a great dealership! Answered all of my questions and gave a fair trade in value for my Sonata when I upgraded to a GV80! Dave Messick, Jeff Eckert and Charlie (in finance) were great to work with. I look forward to many years of great service from the Eckert family. I will definitely be recommending to friends and family.
Tony Hung and Ryan Barham made our buying experience the best weve ever experienced, and we have purchased many vehicles from various dealerships. They were both very thorough with information, and also managed to make it a fast and pleasant process. Their experience in the industry can be seen in their knowledge of what buyers want to experience. Well definitely be repeat customer!
Just bought our second car from Eckert and from salesman Tony Hung. The first was a Hyundai Elantra purchased two years ago for our new driver, the second is a Genesis G70 for me. Both experiences were great! No pressure, honest evaluation of the vehicles (what would be best for a new driver, for travel, for service, etc.) and the willingness to work with us on everything we needed. Once the sale was complete, Tony made sure we knew that if at any point we had any questions or needed anything, we could always call him and hed help. Excellent customer service.
This dealership changes the buying experience. They operate from a place of integrity and there is no high pressure. Our home and Genesis were destroyed by the tornado that came through October 20 and we needed a car immediately. The folks here were not only understanding, but also helped us by quickly processing our paper work then delivering our car - something that was a huge blessing to us. Josh, our salesman, may look young but hes a veteran car guru. And Jeff is outstanding when it comes to the trail of paperwork and financing.At Genesis of Denton, they do what they say and you will not be taken advantage of. Dont hesitate to visit them. Take your time and look. You wont feel like you have to dodge a salesman and will probably drive away with the car youve always wanted.
Just purchased a G90 5.0 Ultimate. Couldnt have asked for a better experience than I got working with Alex and Jeff Eckert. They were patient, understood my needs and got to a good price very quickly. Will continue to recommend them to friends and neighbors.
My husband and I were in the market for a new suv and we had set our eyes on the 2021 GV80. We found exactly what we wanted at Genesis of Denton. From the time we walked through the door our experience was nothing but great. Our sales person was Lindsey, who was AMAZING. She helped us every step of the way and answered all of our questions and we had a enjoyable conversation with Ryan. They both made the process seamless. Not only do I recommend Genesis of Denton but I highly recommend working with Lindsey. I hope that she is still at this location when we decide fo trade again in about 3-4 years. Thank you Lindsey, Ryan, & Genesis of Denton!
Friendly, professional, and absolutely no pressure. They dont sell you a care, they help you with your decision to buy one. My thanks to Jeff Eckert and Tony Hung for making my buying experience pleasant and stress-free. I would highly recommend you work with Tony should you be looking for a Genesis or Hyundai.
I purchased the néw GV80 from here and my experience was great and the Genesis is amazing!Tony was my salesman and he was amazing!!! Not pushy, very knowledgeable and helpful! I will go to him and recommend him for any one looking for a vehicle!
We bought our first Genesis GV80. Love the vehicle. Tony our salesman was very polite/knowledgeable. The entire experience was probably the best we have had in purchasing a vehicle.
Genesis of Denton makes the entire new car buying experience pleasurable !! Jeff Eckert and his excellent sales staff will take the upmost care of you. I highly recommend Genesis of Denton for the purchase of your new Genesis vehicle. We love our new Genesis GV80.TimCelina TX
There is a lot that can be said about family dealerships, but this dealership is LEGIT! I highly recommend Genesis of Denton (Eckert Hyundai) to anyone potentially looking for a Genesis or Hyundai. The staff was a pleasure to work with during this critical time (Covid-19) and they did everything possible to ensure our safety and satisfaction were their top priority. Our salesman (Tony Hung) was very knowledgeable about the vehicle we were interested in and he remained focused on the car we wanted. I commend him for his diligence to assist us in finding the perfect fit. In addition, it means a lot when the owner, Jeff (Eckert), is involved in the process. For us, it shows that they too truly believe in the product they are selling. This dealership pulled out all the stops making certain we received quality service and the car of our choice at an exceptional price. Again, If you have time Id suggest stopping by this family dealership.
Tony was a fantastic resource and made the process of getting my G70 very painless. Would highly recommend this dealership to my family and friends!
Being in sales myself I truly valued the process and experience at Genesis of Denton. You dont have the pushy car salesman experience that so many other dealerships have. Instead it is relaxed and tailored to your needs.I would 100 % recommend working with Genesis of Denton for your automobile purchasing experience.
I just bought a pre-owned Infinity Q60 from the most amazing people I have ever dealt with in car sales. I experienced no pressure or endless back and forth. Charles Palmer and Jeff Eckert, on one of the busiest weekends, got me out the door and on the road within three hours. Still, as much as I like the new Infinity, it does not compare to the Genesis Coupe that I had and was recently totaled. I look forward to coming back to Genesis of Denton next year or so to rejoin the Genesis owners’ club with the new coupe.
This is my 2nd car with Eckert & both experiences were great. My entire family is with Hyundai! I appreciate the professionalism of my sales associate (John) & the ease of the finance procedure (Charlie.) Love my new Genesis!
Our experience at Eckert Genesis & Hyundai of Denton was awesome! Our Experience Manager Gabriel was extremely knowledgeable about the G70 we were looking at, and when we decided to purchase it, both he and the director took great care of us. We will come back soon for our next purchase, which will be a replacement suv.
Tony and Jeff were excellent to work with. Every aspect of the purchase was done exceptionally well. All details were explained and all questions answered with clear knowledge of the vehicle. It was a great experience. We purchased a G70.
What a great car buying experience. The staff is extremely friendly and knowledgeable. The team listens to their customers rather than try to just sell you an automobile, there is a relationship built not just a transaction. I would definitely recommend getting to know this team.
We came in Saturday to get an oil change for my sons 2010 Elantra. I personally drive a 2016 Santa Fe. Today is Monday, I am signing on my new car that I wasnt expecting to get until Dec/Jan. Gabriel made everything happen so easily and 2 months sooner than expected. All because we walked around will getting an oil change and had such a great experience with the staff.
I was very impressed with the patience of Josh and Jeff as I made my decision to get into a G70. They took over two hours to explain all of my options, and made sure I understood and was totally comfortable with all the numbers before moving forward with the paperwork!These guys are full of class, and don’t try to play any tricks with numbers or dealer add-ons.I highly recommend Genesis of Denton!!!
Great experience! Long distance emails with Josh Dillon. He was able to quote me several cars at great prices. Long drive but worth it to purchase. Happy customer!
We purchased 2019 Genesis G70 and we live 4 hours away. Our sales professional Josh made our purchase a great experience and delivered G70 to our house himself! We highly recommend Genesis of Denton and especially Josh for your next purchase!
I called the wrong dealer Genesis dealership, but Jeff the team really took care to listen, answer questions and find the car I really wanted. At the end of this accidental phone call I drove to Denton to purchase my G70.
Josh & Jeff were very easy to work with when I purchased my new Genesis G70. Service and follow up have been very good. Great place to buy a car from!
Low pressure and professional Genesis of Denton is not like other dealers. They don’t just focus on the sale in front of them but try and foster a long term relationship with their clients.Awesome group of people!
The family had a great time buying and working with Alex. He did everything he could for us and committed to getting us in the right car! Thank the whole team out there for everything! Someone get Alex a hat!!!
I recently bought Genesis GV80. I enjoy driving the vehicle. Salesman was very polite/knowledgeable.
First purchase from Genesis of Denton and they were really nice to work with on getting my new Genesis. They listened to me and made the process easy. I appreciated that very much. A+ experience.
Excellent service at this location our sales person Chris cannot say enough about the guy very professional
Lance was great and very easy to work with and I am very happy with my purchase decision on a new GV80.
Tony and Josh were absolutely amazing. I will definitely being buying from them again. Excellent customer service!!! Thank you kindly for assisting me in treating myself for my 40th birthday!! Happy birthday to me!! 🙂
Worst buying experience ever.It should be an option here to give -5 stars for the dealership like this one.Poor customer service. You have to follow up all the time. They are always super busy here today.Im out of state buyer and purchased $30K+ Genesis CPO.Car came with completely worn out tires, front tires mismatched and there is a crack on windshield.Genesis Director and Internet Manager never shared this details during negotiation process, however, they kept saying that car had a multi-point inspection.Ive addressed my concerns to Genesis Director and his answer was Very common when purchasing a used vehicle.I would not recommend to buy anything from this place.
My second car purchase from Eckert since 2014 it was an awesome experience, we had the same salesman, service was quick, friendly staff and got the car I wanted! Will be back for my next car!
Great place to buy a vehicle. Very friendly and knowledgeable sales staff. They also dont pressure you to buy a vehicle. Highly recommend.
Top notch place to purchase a car! Great service!
Walked in the showroom, sat in the model on the showroom floor, walked around it twice and never had one person say a word to me. Walk slowly out the door got in my car and drove off. Not sure how you sell cars doing business that way.
This was my first experience with this dealership. Everyone was professional and courteous, the work was done as required, and my car was returned in a timely manner.
On my 7th Hyundai vehicle. Youll not find a better value for your dollar. Service department is what you expect & then some.
Great place to buy a car, no pressure and good people. I will defiantly recommend Genesis of Denton to anyone looking for a vehicle.
Excellent service. Gabriel Rich was great to work with. Answered a ton of questions. Spent a lot of time going over the car with me.
Low pressure, easy to work with Dealership.
The staff and salespeople were very friendly and easy to have a good relationship with. I would recommend Genesis of Denton to anyone.
Super satisfied!! John was very helpful and honest from beginning Jeff genesis director was great he got me the best deal he could I’m super satisfied !! Highly recommend
Very friendly staff and the process of buying my car was easy.
Very professional staff, low pressure and go at your own pace, not theirs. It helps that Genesis is a great product.
Great experience working with Beau and Jeff. Absolutely love my Genesis!
Beau hooked me up with a 2022 G70. Worth a visit.
I get my car serviced here the service advisers are friendly and very knowledgeable.
Easy buying experience. Enjoyed working with Beau Otto.
Great experience with Grant and the entire team. No pressure and great service!
Quick and easy to work with. Made us feel at home.
Easy in and out experience. Good follow-up. Would recommend.
Excellent sales staff
Total reviews rating 4.8
95 Reviews for Genesis of Denton 2023:
Review №1
2022-02-28One of the best and smoothest car purchases Ive ever had! Beau helped me in a very professional and timely manner! He is a great example of what a sales Rep is suppose to be. We met the owner and his son in finance good people! I absolutely Love my car and the experience with Genesis of Denton dealership was the Best!!!
Review №2
2022-01-15It was refreshing to find a dealership where you were treated like family. No pressure on the initial call and no pressure during our purchase. Everyone was very professional, friendly, helpful and knowledgeable. Our salesman Beau was very knowledgeable and a pleasure to work with. We could tell that he enjoys helping people. We love our 2022 GV80!!! We will be recommending Genesis of Denton to all of our family and friends!Sincerely,Mike Wallens
Review №3
2021-09-15Very Easy Car Buying Process. Took a test drive, worked out the financing, and even got full coverage insurance in Bout 2 hours. I will definitely be coming back when its time to get another car.
Review №4
2022-02-25Extremely pleased with my purchase from Eckert. I had set down a deposit about a month ago for a GV70, and was able to get it a week early from the estimated arrival date. Beau from sales is extremely efficient, my dad and I enjoyed his enthusiasm and would love to work with him in the future. He knew we were flying in from South Texas and had the paperwork ready. Charlie from finance was so kind and helpful, he patiently explained everything in detail.The paperwork was done in less than an hour, as promised there were no hidden fees and I couldn’t be happier! Thank you for making my first vehicle purchase stress free, please keep doing what you do!
Review №5
2022-02-16Ive been a proud Genesis owner until I had the worst ever customer service with the genesis roadside assistance, insurance company (AAA) and this dealership. The cars are solid and they must care for the buyers. Not owners. The car was broken when unloading from the tow vehicle. They were not supporting the document that was needed for filing a claim with the insurance company. The case is now sitting with the problem unsolved more than 3 months. Very unhappy with overall genesis care service. BE AWARE. Extremely frustrated with how they treat the owners and not being responsible!
Review №6
2022-01-10Throughout my life I have purchased many cars. One of the things I dislike most is going to car dealerships and navigating the mandatory dance steps to purchase/lease a car. I have now purchased one and leased 1 car from Eckert Genesis/Hyundai, and have to say without a doubt, it was one of the best auto experiences Ive had. Last week I was helped by Gabriel Rich and he made the process seamless. Everything he had promised was delivered without question and I was in the dealership less than two hours. He had all of the paperwork ready to go, finance was expecting me, and it was simply a breeze. I highly recommend going to Eckert for purchase/lease option on your vehicle. I have been to other Genesis dealerships in the Dallas area and the experience was not even close.If you want to go to a dealership, be spoken to honestly, receive what you are promised and leave feeling very content, Eckert is the only place to go.
Review №7
2022-07-28Might be a decent Hyundai dealership, but not a good Genesis dealer. Dont expect Lexus or BMW service. Bought Genesis G80 slightly over a month ago and my experience went from could possibly recommend to probably wont recommend and heres why:1. The car had 110 miles on it even though Ive reached about it before it arrived AND after it arrived it was said to have transportation damage and went for the repairs (for about 3 weeks).2. The car was in the service as it was said to have damage on the fender light during the transportation. Having a closer look at the car latter on, Ive found that the side that was repaired wasnt put back properly -- the washer tank cap was displaced and missing a bolt thats supposed to hold it, AND the mudguard on that side was missing as well. They just phoned it in, forgetting to put back the mudguard and when I contacted dealer on this -- I was told that its been too long after the purchase and that the sales manager will get back to me, which, of course, he didnt.This is ridiculous -- they are implying that I want to cheap them out on a single mudguard after buying a car for almost 60k? Even though, they know themselves that their service did a cheap job on that side and agreed to send over the bolt (will see if it comes with tags) -- they would refuse to send in a mudguard!3. The car (Genesis G80) wasnt detailed properly and had to be sent for their detailing again. The engine bay wasnt cleaned at all. The story was that they had a single worker in detailing service and he was packed up, so he skipped on some stuf initially...4. Over all, I and my wife had to spend 4.5 hours to just buy a car, which was agreed in advance -- dealer was aware of us driving from Austin (+ having to drive back) and buying cash, yet all the paperwork and process took so long that arriving at agreed 2 p.m. we stayed well after 6, which was the closing time.The representative was handling other 2-3 other groups of customers and, of course, there was also only 1 financial guy on that day, so all of the customers went through him alone. We had to wait 1-1.5 hours just to do 15 minutes of the paperwork.5. THE ONLY good moment, preventing me from giving 1 star, was or rep -- Ian Bohmfalk. I enjoyed working with him all the way until the day of purchase, and even then I cant blame him for being forced to run around with different customers. Its rather indicative of how the process is organized there overall. He also provided a decent support after the purchase, yet couldnt address the mudguard (despite acknowledging bad services repairs) and, again, I still didnt get a call back from his manager or from him. Might be stuck in all that running, but thats a tired excuse.The financial guy (didnt remember the name) was good as well.Long story short - they shouldnt be selling the luxury vehicles with technical service that is close to a used-car-sales dealer. Ian was a bright spot but thats about it. Experience/process - below average, service (repairs) - horrible.U P D A T E: got contacted back on mudguard, Ian said they cant get a specific one but would provide a full set for replacement. Thats definitely a good move and it solves the end problem. Still, as described above, the experience is far from Lexus/BMW level or simply not the vehicles price level.Would up from 2 stars to 3, but thats with a bit of credit.
Review №8
2022-02-15Just had the best experience at Eckert Hyundai. Put down a deposit over a month ago on the veryyyy sought after Genesis GV70 that Beau Otto was able to help me secure after months of searching. Beau is the most personable and excellent sales man I have come across at a dealership. Very pleased!
Review №9
2021-05-26One of the easiest buying/leasing experiences youll find. Was able to get in and out quickly without hassle. I did some research before going in and was able to get the deal I expected. No hidden fees or addons that I didnt personally request. Lindsey, Jeff, and Ryan made the process quick and painless. I look forward to continuing business with them throughout my GV80s included maintenance plan and hopefully once my lease is up theres a performance model available :)
Review №10
2022-04-07Excellent sales experience at Denton Genesis. Great communication, fair pricing and super salesman Tony Hung has been so helpful. 5 stars for this dealership!