Wheelchair-accessible entrance
Yes
Comments (198)
It was easy to purchase the.ticket. When.i.needed to switch.the day they curious and waved the $20 fee
Small yet cozy, Great lady working there. Some bars near by, creepy atmosphere of the city at night. Some snacks and 2 vending machines.Good on your journey friends
Employees are nice, but they sure arent open enough hours.
The 1st set of wheels were quick and smooth. I still have 2 transfer. Restroom stayed clean.
I worked with Ray for 10yrs n he is a great guy n knows how to run the business. Very polite n respectful n knows what he’s doing! He does a great job n a very good manager! Good times with good people!
Every bag assistant that I have dealt with tried to steal my bags, the bus driver cant wait to kick someone off the bus. Bus driver gave me the wrong info qich made me miss my bus. So I. Issed a job opportunity and was rexire ted back where I started. Total waste of $189.00 plus the new wifi thats a part of the upgrade we supposed to be paying dont work for nothing as well as the outlets on the bus. Greyhound is only comfortable for prison Inmates.
After getting put off the bus because my mask fell off while sleep the guy(Ricardo) professionally handled the situation and got me back in my way. However, Im going to be late now.
At one stop one of two buses broke down so we had to double up on passengers. We were about an hour late getting out. But our driver was amazing. Somehow he got me to my next bus ON TIME! He took no nonsense from anyone and kept us moving right along. We as passengers should thank our drivers more often.
Unhelpful personnel; rude driver would NOT allow me & my service dog to sit in designated disabled area till he spoke to this union rep. Threatened to kick me off if my dog didnt stay on floor which it didnt because it is TRAINED to jump up and restrain me from hurting myself if I have a seizure which I did. Violating my rights under the Federal Americans with disabilities act.
My bus got to the station at 6:30. The sign on the door says they open at 6, but online it says they open at 6:30. It’s now 8:30 and finally someone is here to unlock the doors. I’m extremely upset. They had me sitting outside the door like a hobo for 2 hours. Now that I’m inside the lady and man that is working are extremely unprofessional and rude. As I’m trying to explain my frustration and inquire about the correct time they open, the two walk off as if I’m not even there. The lady yelled at me for no reason, as I keep a calm tone. Absolutely NO customer service. I’m also allergic to cats and they just have a stray roaming around in here from the streets. Disgusting. They are both not wearing masks.
Greyhound employees are rude and on the verge of aggressive. Treated myself and my mother horribly. NEVER using them again!
Good people in one of the better places on my
None of the plugs worked on the bus so everyone had dead phones while traveling.... i paid more to ride the Greyhound than I would have paid to fly.
The gentleman at the front desk was extremely patient and helpful. I missed my bus, and he was able to change it for me and found one for the very next day. The station itself is a good size. There is also a man outside that sells homemade food prior to departing that helps for the long ride.
Smallest Greyhound station I ever seen in my life
Wouldnt let me use restroom until i bought ticket which was inconvenient not being from San Antonio having to walk around downtown to pee then back top catch bus home
It was clean make sure you wear a mask
You can tell people hate their jobs there. I asked the clerk if my bus was ready to board as he saw me enter the station. He failed to remind me that you need a tag on ur luggage. Most drivers are mean and over react when you break the rules regardless of the customers ignorance. The last driver I had was phenomenal, very helpful. Probably will be the first and last driver with such great service. Other than that, use Greyhound if you really are desperate to travel. Buses tend to be late and there is no refund for your ticket. When I arrived to Big Springs (on the way to my destination) , three people were stranded since their bus was three hours late even though the station was about to close.
The two gentlemen in here that work at this bus depot and very kind.. Im so thankful for meeting people like them.. in my many many travels it is very rare to meet two young men that are just awesome and pure in spirit as they are God..bless them and thank you for your kindness
Its better than being dropped at the curb in Dumas.
Been here a few times and some days its awesome and the other days its just a normal greyhound station..not much there apart from vending machines and restrooms and everyone hates their job/life and just wants to go home and not care about the passengers....also, just be prepared to have the issue of your bus skipping big spring and not stopping and they have to change your ticket to go to Amarillo...(if youre heading to Dallas from San Angelo)
Service in Odessa not the greatest, no place to eat, just vending machines. Service in Big Springs awesome, friendly staff and very helpful. Five stars rating for the Big Springs Greyhound station.
This is the third time this happens and idk why but I keep using Greyhound. There is always Delays! Had to wait 5 extra hrs for a driver to arrive because they where short on drivers. Not my problem it’s a business and should be prepare for what comes. Then had to wait another 5hrs I’m Big Springs because there where more delays with buses. I decided to call a relative and picked me up. Would definitely not recommend this bus line to anyone.
NEVER RIDE GREYHOUND! Worst experience ive ever had. All my drivers were rude and disgruntled, my bus was a SERIOUS SAFETY AND HEALTH HAZARD as in the outlets were faulty and the VENTS WERE LEAKING WATER AND FALLING DOWN on the passengers! Not to mention, upon arrival IT WAS COMPLETELY FILTHY. AT one point the entire seat leaned COMPLETELY OVER! At another, a young woman was taken off the bus and we waited for her in the SUN FOR AN EXTRA HOUR AND THE AIR CONDITIONING DID NOT WORK! Because my bus was SOOOO delayed our driver SKIPPED OUR MEAL STOPS AND I WAS STILL AN HOUR LATE PASSED MY ARRIVAL TIME! so lets skip to customer service, I complain as soon as i arrive at my destination and im told THERES NOTHING THAT CAN BE DONE I MUST WAIT UNTIL THE MORNING AND CALL. I called the following day. I was greeted with I COULD NOT FILE A COMPLAINT UNTIL ALL THE BUS INFORMATION HAS BEEN ENTERED INTO THE SYSTEM WHICH TAKES 24 HOURS. Day 3, I finally call and get a calim number. Day 4 I call back. So Im telling customer service my situation and im being told that because not ONLY DID MY BUS DRIVER NOT REPORT THEIR LACK OF CUSTOMER SERVICE AND TIME DELAY they cannot provide me with a refund. I spoke with the supposwd highest level of customer service and was told there was nothing they could do well. Last $300 they will ever get from me. #NEVERAGAIN time to go public with these videos ans pics smmfh. All i wanted was a REFUND.
Friendly stuff and helpful 🙂
Worker behind counter in Streetport Louisiana was extremely rude and unprofessional with handling customers. Mrs Gloria was her name very rude and disrespectful with no disregard for patrons. I feel this lady has been in this position a little bit too long she feels she doesnt have to respect the people paying their money to ride Greyhound
If theres anything I hate (now), it riding the Greyhound Bus. Okay, where do I start. The station is fairly clean which I certainly can not say about most of the Greyhound Stations. When its finally time to board the bus, people have usually been standing in line for a good hour and unless they are right in front, they are usually irritable. The station has it set up so that you have to stand in a line that is usually ridiculously long to the point of obstructing the line of people walking by. For that reason, many people dont bother to stand in line and cut in front of other people. This can cause confrontations because no body gets down like that! I have actually has a shoving match with a fat little man that thought he was going to cut in front of me and I actually had been standing in line for over an hour. So that definitely didnt fly. While your standing in line, you are expected to drag all your luggage with you as well as any carry on bags you may have. And ladies, this is in addition to your purse of course. There are sometimes workers there to assist you but dont count on it. When entering the bus, everybody wants their own seat and it can sometimes be an ordeal to find a seat if you were at the back of the line. Of course, Greyhound tries to fill every possible seat to the point that there are people practically on top of each other. And in other cases, they over book the buses and you may end up waiting for another bus with the help of the Greyhound employees (meaning they will make sure you catch another bus). Many times, the people on the bus are loud, rude, and generally disgusting to be around or sit next to. Ive experienced many instances in which people were so belligerent that the driver threatened to put them off and once they actually did. Another bus driver called the police and had them waiting at the next stop for a man who wouldnt pipe down. I am appalled because I have been riding greyhound on and off for years. But this time, they actually lost my luggage and then someone stole my carry on bag. (Of course Greyhound could do nothing to help me). My luggage was at my final destination but I couldnt believe that actually happened when I saw the bus driver place the luggage in the compartment below the bus. I was told that because my luggage looked just like about 80% of the other customers luggage (a black mesh type suitcase), someone probably took mine by mistake. Okay, but shouldnt the bus driver be paying attention to if people are taking suitcases without their names on them!!!?? You literally have to watch people as they take their bags to make sure its not yours! And on a previous ride, I had an altercation with a lady because she claimed my suitcase was hers. I had to snatch the bag from her and show her my name tag. SMIRK! The drivers are usually pretty cool but every once in a while, you get a driver from Hell, who you want to throw off the bus (as they threaten passengers). And the buses are almost always late. Especially long distance bus rides. I have spoken with fellow riders who told me that they had been waiting several hours and sometimes days! I have come to the conclusion that on long distance Greyhound bus rides, there is always someone who is mentally ill, someone who is loud and obnoxious (usually a group) and someone who is the jokester. They claim to have free wifi but believe me when I say IT SUCKS. So if your expecting to us it during you trip to save your phone data, better bring a book. Im sorry, but after my last few Greyhound bus rides, I can stand Greyhound. From now on, Ill be spending a little more and taking a plane. Needless to say, I dont recommend Greyhound Buses to anyone.
The lady at the Big Spring stop is rude. My dads bus was set to leave at 5:25 am. We arrived at 5:20am and the bus was already gone. And the lady in the office said we lied about what time we arrived. Just because we didnt go in the office when we arrived. Than she tells my dad, she told him to be here at 5:00am which is a lie. Because she told him the bus leaves at 5:30am the day he bought the ticket. Luckily I looked at the ticket and told him it says 5:25am so thats why we arrived at 5:20am.
The bus driver was arrested and we had to sit on bus for 6 hours waiting for another driver and wouldnt refund any money even though driver put our lives at risk. What a crappie way to treat paying customers. Whats worse is we were all searched for Mexican smuggling and wasnt even at the border.
Stopped for 15 minutes to smoke a cigarette. Quiet place with some random cats.
Small Greyhound station in Big Springs Texas. They have friendly employees and a clean facility. Not much a Jason as far as food restaurants but they do have well stock vending machines.
I read another review that said Stopped for 15 minutes to smoke a cigarette. Quiet place with some random cats.Its still the same place, same tamale van... but curiously different cats....
The bus was and hour an 40 minutes late. I was supposed to leave at 8:30 am, and apparently they dont officially open the front desk until 9:30, which I learned as a man in a greyhound shirt yelled at me for asking about my bus before he was officially required to answer my questions. I would give 0 stars if it was an option.
Stink, yall need to have a rule about hygienes
Cant call and complain, Worst bus line company...
They need to staff this station 24/7.
A cheaper alternative to flying or train but the transportation is unreliably timed for at least up to two hours. Some busses get lost, trips are nonrefundable, and another bus will not be sent if yours is late or goes missing
Very bad service because I was stranded fo r 4hrs in dallas.and 8hrs in Odessa they close the bus station.we sit on the bus for8hrs.the bus driver was very nice he order us pizza and soda.That was so nice of him.may GOD continue to keep him and Bless himThanks
Close this Monday around 2 PM
Great place. But it is not open 24/7. The people that work here are very awesome but they dont have lots of authority to do anything, sorry to say.
The terminal was closed this time we stopped, but over the years I have loved stopping here when riding with grayhound, the old folks that meet you here with a Mexican food truck are the greatest and the food cant be beat anywhere
Needs better security. Facility needs a total rennovation. Need to get better buses. Alot of the buses out of date and raggedy. Greyhound make too much money to have buses look that raggedy
Bus was 2 hours late, but the Greyhound employee was superlative. Nice stop.
Took me from my bug 😡 No cuddles now with my girlfriend
Customer service is terrible. The bus smells like a urinal cake. The buss is on time but the driver is late.rather run backwards through a corn field than use this company for transportation ever again
Cool little play surprising to see it in Big Springs Texas really clean at 3 in the morning 4 in the morning whatever it was
Still dirty nasty and filthy get some cleaning services on these dang buses
Clean and safe feeling! Our first bus driver was great! The 2nd one was grumpy
The nicest bus drivers
Great customer service
Wonderful service and very efficient in all things. (...screw you Britain...good luck keepn those trains running on time... ; ) )
Hi bye.
Intelligence is of most importance to the world.Waiting, waiting and waiting.
Dont have very many more stations n its not very good for ♿ n its getting expensive as well
My favorite one cause i live close by the tickets are not that expensive the staff friendly answer all questions the people are great to friendly best one just because the staff and people that go there are so nice easy to talk to
Its like any other one in the usa some rude workers and some nice ones not much to eat or drink just vending machine always late arrival and departure
The ride was horrible customer service was horrible and the busses were raggedy..
Its Greyhound lol not much excitement there
The greyhound bus is great they let me have service animal with me made me really happy
Small, not big enough restrooms
Awful. Driver was not good. Route was bad. Stops were not as listed.
Needs more parking & Entrance to the desk and loading dock high traffic, Bus dropped us off in a undisclosed area.
Greyhound busI strongly do not recommend using that as a travel method
Total dump and in a horrible neighborhood! If you have the money fly or take the train. Stay away from this homeless shelter at all cost.
It was a creepy area at night, that is for sure.
Its great but I was sad because I have to say goodbye to my dad and I havent seen him in 8 months
Clean and the attendant was very helpful.
Quick stop quaint area but very quiet
Staff is very helpful and friendly.
Rude workers dirty
They have fruit cups at the lil spot in the back.. 8 bucks tho
Nice clean bathrooms and friendly staff.
Its a solid greyhound station. Good breakfast food.
Clean but rude staff..helpful they are not..
Dump
Late bus. Driver was all over the break down lane bus smelled like feet.
Good service smile Clean restroom food a littlehigh
Buses can NEVER be on time and the customer service is down right awful. Never again.
In the middle of a place called Nowhere ! Small town vibe with friendly locals.
Station is Open 4/9/15 0937cst Dirty Ford mini Green Van selling snacks
Clean spot n very helpful staff
Great service and great employees.....
Horrible experience. Pay a little extra if need be.
My first time taking a bus was awesome.
All bad the lobby was closed and the driver was late
Upgrade buses, theyre breaking down to much
A wonderful trip from LA to Texas. Clean up station
Is nice place good people 👍
Very good morning and will not take it back
Just didnt like sitting outside waiting for the station to open.
Good first time experience
The worst uncomfortable way to ever travel,last resort option ever
It is at a gas station. Everyone has been very friendly there.
No more hot food...🙁
Great staff but the website needs to be updated and can be misleading
Just no, not good
1418 was late by 2 hours in Big Springs
Nothing good came out of this Grayhound
Boarding was really fast.
If the experience wasnt so frustrating it would be a joke.
It was 4 in the morning. A few riders got on.
Nothing much to it. A decent facility.
Am I STILL ON THE BUS ¿¿¿
Comfortable ride driver is very rude
Efficient services and friendly staff.
Roomy
Nice Customer experience Clean Station
Small only was there for 10 minutes
The staff are polite and helpful
Not too shabby
Pit stop. Love Texas.
Texas is a long ride.
Yeah have problems with u
Bus was late and no one wants to be late
Good pricing on bus tickets
It was a clean place
Long
Not the cleanest of stations
Needs a cover for smoking area.
Greyhound bus is always running late.
Long lay over
Ducked. Sorry, nothing positive to say!
Horrible, Dreadful, Nasty, Uncomfortable and RUDE RUDE RUDE RUDE WORKERS
Very nice
Just another bus station.
Cool 😎
Wasnt bad at all
Gettin you there...
Its grey hound...it sucks
Very helpful staff
Love it.
Not vary grateful for this place
Great people
Friendly customer service
Always closed, useless.
Most HORRIBLE Experience Ever
Closed at time of stop.
Great service
Looks unsafe to be at night...
Is clean is ok
Closed when i got there
Trash
Ready to head back to Texas
Overbooked, rotten service.
Worst bus ever!!!
Nice people
I hate greyhound
Omg
Clean and safty
Dumpster juice
Horrible service
Clean restrooms
Blah
Racist
Horrible
Good
Friendly and helpful
Beautiful place
Over crouded
Boring
Miserable
Good bus ride
Friendly staff
Stop and go.
Sucks
Sucks
Okay
I been there
Good travel
☆☆☆☆☆
Bus
Definitely the right place they are helpful in every way and they value their customers
Good staff treat you the best and good operators cleanliness at the station congratulations
The truth will be very honest, it is one of the worst bus lines in which the truth has been, their buses are very badly cleaned, the attention is not good at all, for those of us who do not know English, the changes in arrivals from point A to point B are very outdated, the truth is, Im disappointed in this bus base with the best prices, we dont even talk
Excellent trip and each terminal has bilingual people to help me. Thanks for the gesture .
Very fresh. Beautiful.
Very clean the central of McAllen and San Antonio 👍
I liked the friendly treatment and the punctuality of the bus departure
Inexpensive but recommended bus line
All ok
Excellent service and good drivers
Clean
We can go to spend a moment in that place
Super service
Good treatment and cleanliness
Trash
Good
Not very good
Total reviews rating 3.5
198 Reviews for Greyhound Bus Station 2023:
Review №1
2022-05-31Pretty organically small, pleasant bus station with great urbanization around it, with a very clean feel to the environment and coordinating location in one of the central areas of a small town and accessibility to the desired affordability
Review №2
2022-05-18Wendy was very helpful with making things work for me. She was understanding and sweet over the phone speaking to her. Kudos to you and Amazing customer service for the bus lines. Shes an asset to your company.
Review №3
2022-05-31Small,pretty and comfortable clean bus station
Review №4
2022-03-15Im very disappointed in Greyhound, losing my luggage and the communication between stations is terrible. The drivers are rude and non helpful with misinformation from one driver to the next. I traveled from Abilene Texas there was no attendant there to purchase a claim ticket for my extra luggage and wouldnt let me carry on hes not any room bus was full. This is the last time Ill travel Greyhound. 😒
Review №5
2022-04-22The place was surprisingly clean and the clerk was helpful with information. The vending machines functioned well were full with a array of items to choose from.
Review №6
2022-04-23Stunk, bathroom, wifi not working. So really nothings changed about riding Old & grayhound! Sad and they dont even care!!
Review №7
2018-06-13Great staff friendly answers all your questions. Its clean and is a comfortable atmosphere. Wish I could say that for the buses and bus drivers. Most were rude bossy and I even heard one got fired for drinking on the job. So sad make the station staff look bad.
Review №8
2018-01-04Lots of scruffy men wearing jackets smoking cigarettes with a stripped cat looking for handouts. Some of these men will try to pet the cat. The closest I succeeded was a 12 inch distance by throwing hot dog meat from a man selling food out of his trunk. Everything is $3, but the hot dogs are the best. It is two hot dogs with chilli and cheese combined into one.Wheelchair accessible.
Review №9
2022-07-09Did not look too bad. I have not been in the station itself but it looked clean and the area around it also was nice. I changed the bus here and there was a man selling buritos which have been fantastic (would have been 5 stars but sadly I cant rate him). It might be the guy in the green van another review is talking about and I have to admit the car itself did not look good at all bu the taste was great. Even though I only had 15 minute for changing form San Antonio to El Paso everything worked fine and all busses were on time.
Review №10
2021-11-02WOW, this 5 day trip aboard Greyhound buses was my first experience for choice of travel. The nickname for my experience is called Bussing Boot CampTheres different bus drivers (I do praise them!) not only driving us, its the overall responsibility of getting us passengers to and from safely. Here is a couple of tips:1. Brings snacks/drinks.2. When packing suitcases, you pay for one suitcases and get a second one free (only if it passes weight requirements). So make sure to disperse your heavy items evenly with the amount of suitcases youre traveling with.3. You will be unloading and reloading for every bus transfer (this is when it feels like BOOT CAMP).4. NEVER be late getting back on to the bus from a rest stop! (the bus driver has to keep a schedule and will leave you).5. DO NOT anger your bus drivers. (Some individual bus drivers have their own way and/or Styles).Good luck and Happy Travels 😊