Heart Of Texas Chem-Dry in Waco
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Waco, McLennan County, Texas, US
Site: http://www.chemdryheartoftexas.c...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
I Strongly Recommend this Company. The products are Pet Friendly and I love what they have to offer our community. They have Great people skills. Ive had the pleasure of working with this Company and the Integrity within is profound. The Best part about my experience was feeling accomplished upon the completion of a job due to the fact that the products and equipment actually back the promise in advertisements. They Truly make your home a Healthier Place even after one Visit.
Dan has cleaned my carpets and areas rugs for 20+ years. This week his team cleaned my tiles in the kitchen/breakfast/laundry area. They had not been cleaned since we built our home 21 years ago, and they look amazing. His team sealed the grout. They are efficient and timely! Highly recommend them.
What service! The gentleman who cleaned my carpets REALLY cleaned my carpets! I hired Chem-Dry to clean for the new buyers and they look and smell better than new! I was amazed because my living room carpet had what looked like a worn out patch, but he brought it back. Its beautiful! I will call this gentleman again.
I scheduled our carpet cleaning day with Deb (through emails and phone confirmation). Dan called to let me know he was on his way - and he arrived on time, ready to clean our rooms upstairs (we were his last stop for the day). He was very thorough, examining rooms where our dog had a couple of accidents. He cleaned the four rooms - taking care of those special trouble areas. We have used Chem-Dry in our previous home (Las Vegas) with great results...Heart of Texas Chem-Dry is our new carpet cleaning folks. Thank you for great customer service Deb and Dan.
I have an aging pet that cannot control his bladder so naturally I have worried that the urine smell would not be possible to get rid of. The first time I used Heart of Texas Chemdry, I got to meet the owner Dan and let me say my first impression of him is CLEAN. He knows the value of respecting clientele, their belongings and their pets. How much more American is to be the owners and operator by the way, this is respect and appreciate as well! In this Corporate World it is a much appreciated when you get to feel like a valued citizen through small business care ❤ back to the urine, it is completely gone and I continue to call upon Chemdry for assistance in keeping my home clean 😀
Awesome!We had a great experience!Our tile was so hard to keep clean!Dan came on time and worked magic!!We definitely will be suggesting him, to our friends, family!The bonus was he, even cleaned our sunroom!! Wasnt even on the books!! But he saw the need.Awesome!!
Once I called they were able to get us in right away. The carpets look amazing! Dan and Will are very fast and professional making the experience great I will definitely use them again in the near future!!
Our off-white area rug looks like new! Dan was personable, efficient, and worked hard to remove a couple of tough spots - thanks so much! First time user of Heart of Texas Chem-Dry, but long-time users of Chem-Dry in NC and Houston!
Could not be more pleased with the service. Dan was quick to respond same day for upholstery cleaning on two chairs. Was thorough and knowledgeable on the service and explained the process. Would definitely recommend!
Heart of Texas ChemDry was able to make our upholstered recliner look like new again!Because of spending more time at home during the pandemic, our upholstered furniture and area rugs have truly been far more heavily used that in the past.Dan (co-owner) systematically cleaned the recliner and then the two high traffic area rugs. We will definitely call Heart of Texas ChemDry again for the cleaning of all our upholstery and area rugs!
Even during this time of craziness, Dan was able to come out, make some excellent recommendations for us, and perfectly execute a gorgeous carpet and tile cleaning. The house looks better than it ever has since we’ve lived here. Thanks so much Dan and Logan!
I wouldnt recommend this company to any one who actually wants clean carpets. When I called to schedule Dean was very friendly and got a technician to come out the same day to clean my carpets. Noel came and was very friendly and on time. However, he made the comment that he couldnt really get the carpets clean, and that proved to be the case. He was in and out of there very quickly- less than an hour of cleaning, and he was done. Weve had carpets cleaned yearly in a home 600 sq feet smaller than this one, and they took around 2-3 hours to do those carpets, and they came out perfect every time. This job was so poorly performed that you couldnt even tell they had been cleaned. They had told me they also clean baseboards and window sills as part of their steam cleaning process- well these pictures will show that they absolutely didnt clean any of those during their cleaning. I was renting and had to go back and re-clean the carpets myself (which took me 4 hours) because I couldnt get our deposit back due to the poor work this company did. We had pet frogs and the corner where their terrarium was had about 6 dead crickets left on the floor AFTER chem dry finished cleaning these carpets.When I called to request a refund, Dean was again very nice to me, and listened to my concerns, and then later I was called by the rudest lady Ive ever spoken to on the phone, who is the owner of chem-Dry. I didnt catch her name, due to the volume and tone of which she was speaking to me. The first sentence out of her mouth, after confirming who I was, was to say what kind of game are you playing here. I explained my confusion- then she said the carpets were cleaned and I was basically lying. She also told me to stop talking and listen to her before I ever had a chance to say anything to her. She threatened me to NOT post my review because you need to be very careful what you say about my company- weve been doing this for 32 years!First off, you shouldnt have to threaten customers to NOT post a review.Before requesting a refund, I had requested they come redo the heavy traffic patterns in the carpet, but they refused. Horrible service, Horrible company, and I cant believe they are in business! I have picture proof that my Bissell ProHeat cleaned FAR superior to Chem Dry! If I could figure out how to post the pictures on here I would!Like I said I wouldnt and wont recommend them to anyone. They use to be preferred by the property management that we go through, but within the past year, they have decided this company does HORRIBLE work and no longer recommends them to ANYONE! Thats making a statement. The property management apologized to me that I received old paperwork that had recommended them because they definitely do NOT recommend them.
My family has been hiring Chem-Dry exclusively for over 10yrs and for good reason. They provide the best service and results. You won’t be disappointed. I’ll continue to use and refer to Chem-dry for all my carpet and upholstery needs!
Prompt, timely & thorough. Made our carpet look nearly new as well as an area rug that had never been professionally cleaned before. Excellent job done! HOT ChemDry just found a lifetime customer!
Well, they responded fast. Showed up on time. Let me know it is not a guarantee to remove odor so they were honest. Process was quick...less that 30 minutes. We will see if it works. Kinda sceptical since I heard the tech state dont know how I missed that, oh well thats as good as its gonna get before leaving lol
I recommend doing using Chem Dry quarterly. It’s a very effective treatment for your carpets, especially if you have pets! They are always careful with detail & provide tips & tricks to use in between each treatment.
This company did a great job on sofas & chairs! They were professional & got out several stains we didn’t think were possible. I would ask them back again.
Thank you Dan, Mark and Deb....quick response to needs. Traveling pet guest for Christmas left us with several urine spots...thanks to you - odor, spots and carpet cleaned. Appreciate the quick response during the Christmas and New Years holidays. Highly recommend their services.
Had the come and clean our large sectional sofa and they did a great job, very thorough and friendly. Only reason for 3 stars is that when I called to get a ballpark quote I was told $150 ish. One he was here and ready to start it was more than 75% higher. Recommend getting a firm quote before you commit!
Overall a great company. Great service with excellent result when Dean cleaned my upholstery. After 12 years of build up they look practically brand new. The one small issue was they showed up 45 minutes late to the appointment.
We always watch our restaurant operation costs and strive to use the best carpet cleaning service we can find so our guests are appreciative with how clean we keep our restaurant. We insist on VERY clean floors! Dan has always scheduled our cleaning immediately when we call and is great about scheduling to fit our operation hours. They always do a fantastic job moving all the tables and benches and going the extra steps to see the carpet is clean in all the nooks and crannies. Great Job Dan and your staff at ChemDry of Waco. Thx bunches, Mike Beheler, owner of The Egg & I of Waco.
I was disappointed with the cleaning in the living room. I felt he could’ve spent more time getting some stains out. It’s hard to tell exactly what you’re left with until it’s dry. Then I noticed numerous stains still present. He did have some equipment problems while in the living room so maybe that’s why the living room didn’t get as clean. The hallway and bedroom looked great though.
ChemDry responded quickly and professionally to help clean the carpets and baseboards of the house we purchased before we moved in. Their help was greatly appreciated! I recommend them wholeheartedly.
Best in the bushiness . They did an awesome job. Would recommend to everyone in the Waco , Robinson area. My Mom is so happy with their serviceRhonda Miller
They are friendly nice people they made me happy and my expectation really was surprised good, clean, and dried quicker than I expected. I am definitely going to give a call to set up my next appointment soon. Thanks Chemdry for meeting my needs.
On time and very knowledgeable about my certain situation. My carpets were coveted in pet stains and smells and now the carpets are almost stain free. Thank you for such a great job.
My cleaning was scheduled quickly. The technician was on time. He was professional and courteous. My stains are gone. I’m glad I used this service.
Excellent company. Family-owned, very responsive and professional. Got our tile floors cleaned and pet odors removed. Great job...thanks! Would definitely use this company again.
Dog made a mess of the carpet. Liked the work Chem-Dry did last time so called them and they arrived and had everything cleaned up the same day. The product/process works and the service guys were professionals. Thanks guys, I appreciate it.
Really appreciated the personal touch and updates on how my cleaning was going. I hadn’t had my carpets done in a while and boy, it showed! Now the look fresh and clean.
Forgot he had promised meForgot appt.
Dan is the most detail oriented and conscientious of anyone working in the industry. Ill hopefully never have to go outside Heart of Texas Chem Dry. God bless yall and thanks again for for your excellent customer service and professional work ethic.
For $390 they cleaned the tile in a small bathroom and our master bathroom and our living room rug. I was not happy with the end product in that I was expecting the grout to be cleaner and there was a handful of debris that I picked up that was still in our rug.
Professional and very thorough. Carpet dries fast. They have also cleaned my tile in the past, and it looks great.
Trae was great. He was knowledgeable and communicative, plus he did a very professional and thorough job on our chairs and rugs. We plan on bringing him back every year.
I had my couch cleaned (not really, still dirty). The gentleman that came felt like it wasnt clean, but said to let it dry and that he would check in the next day to see. Of course that never happened. Will not call them again.
Made my carpets look brand new and smells good
Phenomenal job! Some sort of tar was embedded in the carpet and now there isn’t a spot not clean. They even vacuumed my closets and floors!
Owner Dan was hired to polish marble floors . Technicians came out and cleaned floors and only scratched the floors worse. Wanted $600 to order equipment to polish marble after they failed and I paid $200 :(
Will provided incredible customer service as well a great carpet cleaning! We would definitely recommend Chem-Dry to others!
Scheduled a cleaning through the website, read all of the fine print. Someone emailed and texted me to confirm appt - no phone call, but not a big deal. I had to cancel the appt on the day of, due to a family emergency. The person answering stated there would be a $50 cancellation fee. NO WHERE in any of the correspondence for scheduling, or on the website, does it say there is a fee for canceling an appt, otherwise it wouldnt have been such a big deal. Kept all correspondence and a screen shot of website as proof. Submitted a complaint to the BBB, also.
Dan and Deb are wonderful. Our business was in a crisis with a flood, they worked nonstop to get our offices ready on Monday! I would recommend them in a heartbeat!
If you have a schedule to your life, or plan for things at all, do not use this Chem Dry operator. I am not. I just cancelled because they were going to be over an hour and half late, with no real explanation or apology.
Great job!! Showed up when he said and completely saved our carpets! They were very stained and the chem dry system worked beautifully
Debbie the owner was very rude on the phone and was no assistance when a mistake was made on area coverage. I have not had a phone call for my appointment so I called the day before and she blamed everything on the coverage area when I asked why I had not been called she rudely answered again I do not service that area. I will not EVER use Chem-Dry again!
The carpet looks so clean and the couch is 200% better! Great job! Will call them again.!
They did a really bad job there equipment just pushes the dirt down and around into the carpets, will not use them again and would never recommend
They cleaned our porcelain tile and did a wonderful job. Great service.
I scheduled a time to have my couch cleaned, but no one came at the appointed time. Perhaps their cleaning service is good, but due to their poor customer service I never got the chance to find out.
Showed up 2 hours late with a bad attitude. Good thing my land lord is paying them or Id have left an hour into the 2 hour wait. No apology for being 2 hours late, I got a better late than never yeah, better be glad someone else is paying you buddy because I sure wouldnt.
I have used Chem Dry for years now. The quality of their work remains outstanding
HOT Chem Dry took great care us, quickly, professionally and most importantly, very affordable. They will get all my business!!
Don was very thorough and professional my sofa and chairs look and feel great.
Very professional and my carpet feels and smells clean.I will be calling Chem-Dry the next time.
Chem dry was very thorough and the house smelled great when they were finished.
Very dependable and professional. Very gentle on carpets, deep cleans with less water. Carpets stay cleaner longer.
Wonderful product, Amazing experiance not only with the company but an amazeing job cleaning my carpets havent looked this good in years
My carpet had many pet stains and they did a fantastic job removing them!
Great company, very detailed, and a very friendly family owned business. They do excellent work, you will never need to call any one else.
Carpets look great! Arrived on time. I am very happy with the service, price and results.
Call Chemdry if you want...Friendly, dependable, qualityService!All my family ever used and all I will ever use.
Great company. Very friendly and customer oriented. Would use repeatedly. 5 STARS!!!
Very prompt and professional and a reasonable price. Did a great job getting the stains out.
Everything about our experience was professional, with an emphasis on attention to detail and excellence.
Fast, friendly, knowledgeable, and affordable. Great job guys!!
Had a 4:00-5:00 appointment with them today and no one showed or called and no answers when I tried to call them. So disappointed!
Prompt and very thorough. Friendly employees, great process, loved it.
Great service! Made our sectional look years newer!
Very helpful and did a great job.thanks
Took their time and did a great job
Great people and great prices
Excellent prompt service.
Total reviews rating 4.4
82 Reviews for Heart Of Texas Chem-Dry 2023:
Review №1
2022-01-10Honestly a great experience and would do this again for sure. Great guy, super friendly and was making jokes and laughing with us while he cleaned the carpet. He really got everything done perfectly and I’m so happy we have clean carpets now. Like I said earlier, I would definitely do business with them again and this is the company to go to if you need any carpet cleaning services.
Review №2
2022-02-16Awesome job on our carpets, area rug, and sectional. Dan was very meticulous and a true professional. Will definitely use this company again.
Review №3
2022-01-25Dan came in and got to work and did an Amazing job 👏4 bedrooms/closets, 2.5 bathrooms, kitchen/dining and the laundry room!The floors didnt even look this good when we moved in!!Totally worth the money💕10/10 would recommend 👌
Review №4
2021-10-19Dan did a great job on my couch and recliner. Kept me informed of arrival - he even arrived early! Very pleased with Heart of Texas Chem-Dry and wont hesitate to use them again.
Review №5
2021-08-04Dan from HOT Chem-Dry was very professional and informative. He previewed the area to be cleaned and explained the pre-treatment and cleaning process needed. As this was older carpet with matted high traffic areas, I was sceptical whether it could be saved. I was pleasantly surprised with the result however, their process not only cleaned the carpet, but lifted the high traffic areas. I would definitely recommend this company to anyone who wants a more professional and thorough cleaning than other methods can provide.
Review №6
2021-03-01Dan & his assistant were quick & efficient as they worked to give our 2 rooms a clean & refreshing look. He explained the process and took time to give our carpet a professional cleaning. Prices are reasonable. Will use this business again.
Review №7
2021-07-13Chem Dry is a very professional company with every attention to detail. The two men were extremely conscientious and polite and left me with a fresh smelling house and carpets. I was really pleased with the outcome and would use Heart of Texas Chem Dry again.
Review №8
2021-04-07The service was easy to set up. Chem-Dry customer service is fast and friendly. We have been using them for years and they always do a great job! Even the toughest stains are gone. Thank you Chem-Dry
Review №9
2022-05-26If in the Waco area, ask for Dan. He takes pride in his work and will go the extra mile in customer service .
Review №10
2021-10-04Totally satisfied with every aspect of Dan’s work. I highly recommend him!! We will use his services soon for our grout and tile cleaning!!