Delivery
Yes
Hiley Mazda of Hurst in Hurst
Categories
Location on the map
Hurst, Tarrant County, Texas, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 817-587-0329
Site: http://hileymazdahurst.com/
Site: http://hileymazdahurst.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:Closed
Comments (199)
A few days ago I purchased a new Mazda from Hiley Mazda of Hurst. Clay was a pleasure to work with as was the finance agent. No hard sell here. Just information delivered with clarity, thoroughness and respect. I look forward to future dealings with Hiley personnel. If their service department is half as nice to work with Ill definitely be back.
What a great experience we had buying a vehicle from Wes at Hiley Mazda!!! He was truly amazing and made the process easy and quick. He is very honest and will do everything he can to help you. Thanks SO much Wes!! I will definitely send my friends and family too you. YOU ARE WONDERFUL 😊😊😊😊😊😊
I’m a very happy customer! Left with a brand new car with the help of Wes Ward. He made sure we were in and out with a smooth transition in sealing a perfect deal. Clay did a great job in giving me a tour of the car and understanding all the new technology in my car. Lastly I would also like to thank my financial coordinator in giving me a great deal! Thank you so much guys in helping me with my new car!
Our experience was fantastic. Clay is very kind, patient, and helpful. Joe made sure our financing and paperwork went smooth. They went above and beyond with an unusual purchasing process and we couldnt be happier. Hands down the best purchasing experience for a new car Ive ever had.
Just purchased my first Mazda, and I’m in love! The 2022 CX5 black on black and it’s beautiful! Car aside, the salesman Rich was absolutely amazing beyond words. I’ve bought many cars and no salesman will ever stick in my mind like Rich! His knowledge and passion for Mazda was top notch! If your looking to come to this dealership see Rich!!! You won’t be disappointed! He’s pretty funny too!!!!! Thank you Hiley!
Had a great experience working with this dealership, particularly with Clay. Its very important, especially with the current crazy car market, to be able to find a win-win solution for all parties. When working with Clay, I remained confident that this is exactly what happened. Highly recommend and look forward to shop at your dealership in the future.
We just got a new SUV and Bruce Carlton was our sales rep. I have to say, he was pretty awesome and I usually cant stand car sales people. Nothing against most car sales people, its your job, its your food, I get it but just not my thing. However, Bruce was very informative and went above and beyond to educate us in the features of the vehicles which was very helpful. Also, he was informative without sounding pushy, which was super useful to us as we already had done our homework. Id use Bruce again in a heartbeat.
I had a FIVE Star experience while purchasing a CX-3 from Floyd Miller. He was very attentive from the start and did an excellent job following up before even arriving to see the car. This purchase price was reasonable with the fastest process time on record. In and out of the dealership in 2.5 hours. Toyota from across the street lost a potential customer due to their I am doing you a favor attitude. Not only that; went in to the dealership and no single employee in the lot acknowledged us upon arriving. Thank you Hiley and crew for an excellent service.
Just bought my first new car in over 20 years. Stopped in at Hiley Mazda on a lark after being to the jeep dealership. Test drove CX-5, didnt like the color. When we got back from the test drive a truck was there with a few CX-5s and the color I wanted. I worked with Clay and he was a breathe of fresh air from most car sales people Ive dealt with in the past. Transaction went very smoothly even though theyre working out of trailers while their building is being fixed. The whole process took only about an hour. Would highly recommend seeing Clay. I actually think he wants to help people with no gimmicky sales tactics or closing techniques. Hes also helped me with some questions after the purchase. Solid salesman, solid car, solid dealership.
Great service from Hiley Mazda. I was helped by employees quickly, while also allowing me to breathe a little bit and look around without being hounded. The Finance part took a while but it always does. very happy with my new Mazda! Thanks!
I recommend Hiley Mazda of Hurst!! The staff were all friendly welcoming and Clay was attentive to my needs and corresponded multiple times to things via email. Once at the lot Rich handled everything and was a pleasure to work with and talk with as well. It took some time due to being later in the evening contacting the bank to get the numbers nailed down. In finance we received a nice surprise from Ishaun (misspelled I am sure) in finance by getting our interest rate and monthly payment lower than what we agreed to. Overall great experience with great people. Plus EVERY Mazda made is a Consumer Reports recommended vehicle. Mazda is rated number one ranking higher than All others. Do yourself a favor and shop here first and keep time and effort to a minimum.Thanks, Hiley Mazda of Hurst
I have now had two disappointing experiences with the service team. The most recent this week. After an unexpected break down in the area Sunday evening I had my car towed to Hiley Mazda in Hurst. After hours, there is not an area to have a car dropped off so we had it towed to another location. The following morning we were unable to get anyone on the phone for well over an hour at Hiley. When we were finally able to reach them, the service team were condescending and rude as I tried to navigate how to get my car towed to the lot and serviced.Im a young professional in Dallas and found it extremely difficult and disappointing to work with this team. Ultimately, I personally went back to Hurst to have my car towed off the Hiley Mazda lot to another shop and fixed.
We were looking to by a Mazda 3 hatchback. He had some we were interested in. The sales manager was accommodating in meeting the add on price form another dealership. We were told that we would be the first for Financing and about an 1 hour of waiting we decided to leave.Their loss for Hurst just Not the Hiley Mazda because we ended up buying another Mazda from Arlington.
Came in to fix a broken headlight and do a state inspection. Discovered some unexpected issues. The very skilled mechanic Castro was absolutely outstanding in going the extra mile to fix some repairs that had previously gone awry, free of charge. That was amazing and impressive service, and Castro is obviously an expert in his craft. Mark, the service advisor I was working with was very friendly and helpful in resolving all issues surrounding my car. I was impressed with all aspects of my visit. Thank you for resolving my cars issues.I highly recommend this location. If you have issues with your Mazda, take it to this dealership. Dont take it elsewhere.Thank You, Hiley Mazda of Hurst.
Hiley Mazda helped me with the purchase of my first car. The experience at this Mazda its way different compared to other Mazdas I visited before. I specially dont recommend the one at Mckinney. Bruce Carlton was the person in charge of selling me my first Mazda. He is a really good guy!! He did his best to find the best option for my budget. I am excited to be part of the Mazda family!
Floyd Miller was great in assisting us with our purchase! We recommend Hiley Mazda and especially Floyd! Knowledgeable and friendly!
I recently bought a 21 Mazda CX-5 from Hiley. Rich Longworth (sales rep) was AWESOME. 5 out of 5 stars. He was very helpful to understand our needs & expectations, and unlike all other Sales reps we met was not pushy by any means.Loved our experience with Hiley & dealing with Rich.Highly recommended!!!
We had our first Mazda purchased from Hiley Hurst. It was great working with Bruce. He went over over all the features in detail and answer any questions we had. Thank you for taking the time. It was good experience.
My husband took my car in for it’s first oil change to Hiley Mazda of Hurst Service Department. My husband sat in the waiting room for an hour and 40 minutes. Service was completed in 47 minutes. No one came to the waiting room to notify him that the car was ready, although other customers were notified in person. When he walked to the service area to ask why it was taking so long, he was told that “they just now finished”, which was a lie.After calling the service director, I was told that they do not visit the waiting area due to Covid protocols, even though they visited other customers and no masks were worn.I am shocked at the lack of common courtesy and blatant lying during our first (and last) experience at Hiley Mazda of Hurst Service Department. This is very disappointing as we had a great experience buying the car from Clay.
Allen, Rich, and the entire staff at Hiley Mazda of Hurst were amazing. My wife and I went in looking to get a small SUV to replace her 15+ year old car. We recently had a baby and wanted something reliable and safe. They helped us find a car she liked, explained every bit of technology, and took great care of us the entire time. We never felt any pressure to buy and everyone was very upfront with us about everything. They called dealerships all over Texas and Oklahoma looking for the color combination we were initially interested in and went above and beyond to help us find the right vehicle. We enjoyed our experience so much that we ended up leaving with two cars. They have definitely earned customers for life.
Took my CX-5 in for some warranty work. Mark was my service advisor and he got on it right away. Kept me updated with every step. Quick and straight to the point. Although Im a service writer myself and can do work outside of warranty at my shop but if I wasnt in this industry and needed future work Id come see Mark.
Best experience working with Clay purchasing my first new car. Super family friendly! Helpful, low pressure and made sure I got the car that was right for me!
I usually dont write reviews, but I felt compelled to this time. I had nothing but a positive experience at Hiley Mazda of Hurst when purchasing my new vehicle and couldnt be more satisfied. Its a good place, well organized, great staff (who are very, very patient), and an easy process. Not once did we feel pressured in any way to do anything, rather, we had plenty of time to explore, think, and talk about our options. I highly recommend scheduling a test drive, it cant hurt, and you might just leave with a new car :)Additionally, huge shout out to Rich Longworth. He is fantastic, and Im glad he was the one to take care of us. Hes very kind, personable, patient, and also tries to keep your best interest in mind, which we really appreciated. Definitely do request for Rich as your salesman, you cant go wrong.
I recently purchased a 2022 Mazda CX-5 Best car buying experience by far! Brennan champagne is the go to guy for all car buying needs very attentive to your needs and getting you into the car you absolutely love I can’t thank him enough for all his hard work! I was originally referred to Hiley Mazda of Hurst by my aunt and they did not disappoint! I will be a lifetime customer and referring to them any chance I get!
Great experience with Rich Longworth! 5 star review for Hiley Mazda of Hurst.
By far the worst customer service imaginable.Finance department got angry because I wouldnt buy a wheel protection service for $1300.I have been driving 54 years and I have yet to have to replace a wheel.Then he changed my financing and raised the interest on the note.I refinanced the loan the next day.almost two months and I still dont have my tags.I will never deal with this company again and I hope you wont.
First Lease CX-30 and loving it. Clay Fuchs helped me identify the best options available to me and was pleasantly surprised by the value for money and the ease of the whole deal. Highly recommend Hiley Mazda of Hurst and Clay.
Financial Advisor was one of the rudest people I’ve ever encountered. He would laugh at me when talking about my money. He stated we shouldn’t even buy from them if we weren’t willing to pay their interest rate, when we were quoted so much lower from the bank. Sales person quoted us wrong prices and warranties. No one was professional and would never recommend.
Just bought our 5th Mazda and our 4th Mazda from Hiley of Hurst. Bruce Carlton has been our sales person for all the transactions at Hiley. He works hard for his customers. Go see him!
Point of reference for future buyers. Always check under your driver dash (as I mistakenly let slip by myself). If the car you are buying has this device and they fail to inform you of it, turn your head and walk away. A $50 imported device they add for “security” for only an extra few hundred dollars on your purchase. Disingenuous sales practice purely profit motivated.
We appreciated working with Bruce Carlton. He was very knowledgeable and made the process of purchasing a Mazda CX-5 smooth.
A couple of weeks ago i bought a vehicle from hiley mazda everything went extremely smooth and very quick. wes ward was my salesman and kept me engaged with all of it. i thought i had better credit but they were able to work with me and i got a 4runner that i love detaied perfectly. i can honestly say you will be treated as nice as possible with everyone there all professionals i did good going there as i suggest you do
***BUYER BEWARE***Drove two hours with my wife to buy a great condition used car. Come to find out it was a total lemon with a bad smell from the engine...And they wanted 20k for it. Worst car buying experience ever.Deceptive sales tactics, and they wont even fix their used cars. I dont think a mechanic ever looked at that car. They are just hoping some poor soul comes along and buys their lemons.
Car salesman was very nice and professional, but theres HUGE mark ups. The OTD price went from 32k to 41k with all there dealer add ons. Would not suggest going there unless you want to get scammed.
Morgan Cook was an incredible help in our quest for a second car. We told him at 8:15pm (when they closed at 9pm) that we were interested in a used CX-9 and he brought us to our new 2014 Mazda CX-9 with very low miles at a great price. He arranged for us to do an extended test drive over night and we came back the next day to sign the papers. He was great to work with and helped us through the entire process very easily.After Morgan detailed and delivered our new car, he went over and above our expectations and offered to clean up our existing 2012 CX-7 (@ 95k miles) with a car wash. When we returned to pick it up, he had cleaned up the inside and even polished the headlights so that they were no longer foggy. Overall, we had a great experience with him at Hiley Mazda of Hurst. I highly recommend it to you if you are looking for a new vehicle.
This has been the absolute best car buying experience I have ever had at a dealership. Clay Fuchs was kind courteous and so accommodating. I reached out to 3 other dealerships and their helpfulness or lack of interest really turned me off but when I spoke to Clay he really stole the show. As head of an IT support department for 15 years I know customer support and Clay by far exceeded that. He helped me purchase my perfect car a Red CX-5 Touring. Drove it to my home mask on test drove, went back and delivered it to me I couldnt have asked for more. Thanks again Clay
I absolutley loved working with Richh he was amazing!! Im a college student and its hard to buy a car under my name without co signer but they were able to do that. They treated me like I matter and loved the experience! I walked away with a smile on my face and my new car!
If you are in the market for a new Mazda, look no further than Hiley Mazda of Hurst and ask for Bruce Carlton. This is my 4th Mazda to purchase from this store and I couldnt be happier! Not only is Bruce one of the most genuine people Ive ever met, he also knows everything there is to know about Mazdas. Bruce had the car I was interested in ready for me when I arrived and brought me up to speed on the newest updates to the 2020 Mazda3 -- and I wasnt disappointed. Bruce made the whole process fast and efficient and also a big thanks to the desk manager Luke Thurman. Thank you guys---this wasnt my first and wont be my last purchase from Hiley. I love my new 2020 Machine Gray Select Preferred Mazda3!--Morgan C.
First off, Rich Longworth is the best Salesman we have ever worked with. We got the car we wanted, the price we wanted and the terms we were looking for all while being treated like family by this amazing group at Hiley Mazda of Hurst. We have been to a ton of dealerships, but havent been a repeat customer at any of them. We will definitely come back to Hiley Mazda for every future car purchases. From Rich, to Luke and David, this was, by far, our best experience ever. Thank you to all of you for such an amazing experience in getting my Husband the car hes always wanted! ❤
Clay was knowledgeable, polite, helpful and a delight to work with! Did most of the negotiation on my phone. I got the best price available on the lease of my new CX 30 Turbo Premium.
We dealt with super laid back Rich; very attentive and knowledge. No hidden sales games at all. Just real people! This place defies the stereotype. Awesome buying experience and price. We got the all- new Mazda 3 Preferred because it drives like a German car with the interior and reliability of a new Lexus. Whisper quiet inside on the hwy with all the new driving safety features.
This was the third car purchase in my lifetime and was the best purchase experience thus far. Not only are we happy with our new car but more so with the purchase experience.The sales process was so smooth and credit for it entirely goes to Rich Longworth at Hiley Mazda. He was very personable, trustworthy and lived up to his commitments.He really worked to earn our business without being pushy at all and did not play the usual sales games.The customer service was really par excellence.I have already recommended my family/friends to consider him if they plan to buy a new Mazda and i highly recommend you to consider buying from Rich as well.
I purchased a car from this place today, and really enjoyed the whole process! So I saw this reasonably priced certified pre-owned 2015 Mazda6 GT (Unbelievable vehicle btw! When it is time to renew, Ill upgrade to the newest Mazda6 GT!) and wanted to check it out. I had other make/models in my mind, which honestly I was more serious about. I just wanted to try a Mazda before I actually go and buy the car that I have been really planning to. You know, so that I just try. This awesome gentleman called Brennan Champagne helped me when I arrived at the dealership. He was so excited about explaining to me all the details about the car that I was impressed by how enthusiastic he is about what he is doing. I didnt feel that typical bad pressure you get from a typical car sales consultant at all. I test drove the vehicle, liked it, and when it came to talking business, Brennan and this other amazing gentleman called David helped me further -because the posted price was above my budget- marking down the price, which was already very reasonable for this amazing car. The final price was still a little above my max, but I purchased the car because Brennan made me realize that this car is way better that the other -more popular- cars that I was actually considering, and it was completely worth the final price they gave me. I arranged the financing, and when it came to the final signatures, this very helpful gentleman called Joe from finance division explained the warranty, financial details, etc. thoroughly to me, with again no pressure for me to buy any package he offered. Overall, I bought the car that I really liked, interacted with really really nice people, was not rushed and made feel bad, have no regret or complaint whatsoever. I rate this place and the three gentleman whom I mentioned above -especially Brennan!- with 6 stars out of 5! Will keep coming back for service/maintenance, and recommend this place to my friends. Thank you!!!
We had a great experience with Clay. It was smooth and easy dealing with the company. The surprise delivery for our daughter was even better! And...all this through online!!! Clay sent us a walk through video of the SUV we wanted and although we had already test driven the car and knew we liked it, Clay was not pushy or overbearing. I highly recommend Hiley Mazda!!
Great place to buy a car!!! I had the best saleswoman in the world and I wish the rest of the car world had people just like her. Ask for Nikki Dyer if you stop at this dealership. My experience was so good that I stop by to see her and she always makes me feel like a close friend even a year later. I appreciate her so much!!! Look at the bow that she put on my car...
Ed Wallace, local car reviewer and automotive journalist, recommends this dealership and I know why based on my recent experience. I purchased a new MX-5 from Hiley in Hurst and was very satisfied with the ease of the process and pricing. Justin Sample was my salesman through the process of my purchase. He has a no pressure sales approach and I did not have to waste a lot of time at the dealership because he was very efficient throughout purchase experience.Also I would like to say Justin is great at follow up and communication. I have texted him several times since the purchase and he is quick to respond to all of my questions.If you are looking to buy a Mazda contact Justin at Hiley Mazda.
Erick Garcia and the entire group at Hiley Mazda were great. My wife and I had seen a Volkswagen Atlas that fit our need and budget. From the test drive to the signing all of our paperwork went flawlessly and we never felt rushed nor pressed to buy anything. I highly recommend Hiley and Erick Garcia as your salesman. I will refer my family and friends to them in the future.
Bought my very first brand new car with the help of Jeremy Williams and Bruce Carlton. These guys are the best and will help with anything you need. Bruce is very knowledgeable and knows his stuff especially the technology portion of vehicles. I love my new 2020 CX3!
It was great to visit this location and get a car. I purchased a CX-9 here and the experience at this dealership was pretty good. Sales person, Clay Fuchs was friendly and knowledgeable and the finance manager helped me a lot for the seamless transactions. I would definitely consider to visit this dealership for my next vehicle purchase.
My salesman Bruce Carlton and finance manager Ishan made the car buying experience very smooth and as effortless as possible. Im so happy to be back in a Mazda, feeling alive. Make sure to ask for Bruce! Thanks again.
We worked with Clay to get my Mazda CX-5 and it was the best car-buying experience that we had! We lived a bit far from the dealership but were able to come to an agreement over email. When we showed up to see the car, he honored our price and played no games in the process. It was straightforward and no-nonsense and we were able to take care of the deal in two hours. Would highly recommend this dealership if you’re looking to purchase a car without all the hassle!
Had bought a vehicle from Hiley years ago and contacted them and others when looking for a new CX-5 GTR and we knew the exact car we were looking for. Clay went out on lot and sent a video of vehicle we had in mind. We went in for test drive and purchased the car. Received a very fair price on our trade and there were no hidden costs when it came to sign. Everything is up front and I have found that not to be the case elsewhere. Everyone was very nice and Clay is one of the best sales reps I have come across. Very informative, not high pressure and he tutored us through all of the new technology. Finance was a breeze. From the time we arrived until the time we drove off in our new vehicle was maybe 90 minutes. I would recommend to anyone interested in a Mazda.
I worked with Morgan Cook and the experience was for the most part enjoyable. I do not like the car buying process but Morgan was willing to communicate with me the based on my personal preferences, he did not pressure me and did a good job making sure I was aware of all my options and choices. I got the car that I wanted at a price I was happy with. There were what felt like some last minute change to the price that Morgan was quick to address and correct. I felt NO buyers remorse after I drove off the lot :).
Excellent car buying experience!!! I scheduled a test drive for my preferred car. When I arrived at the dealership, the vehicle was parked right in front and ready for the test drive. Rich Longworth is a true sales professional and answered all of my questions during the drive. The buying experience the next day was smooth as silk. Everything went as planned and there was no high-pressure ... just an excellent professional performance by everyone involved at Hiley Mazda of Hurst. I would highly recommend this dealership to anyone considering purchasing a new Mazda. Very impressive!
Clay was amazing and very helpful from the moment we walked in. I was told by a sales rep at a previous dealership I visited (not Mazda) “do you really need all that?” after telling them what I was looking for in my first vehicle. I was relieved when I started talking to Clay because he heard me and delivered without judgement or making me feel pressured. He listened to what I wanted and what I was looking for. Was honest, extremely informative and very kind. Sales reps are known for being pushy but Clay was definitely not and that made me feel at ease. My Mazda CX-9 GT is one of the best decisions I’ve ever made. The fact that Clay walked me through every step of the way, made sure I was informed and educated me on all the cool awesome gadgets my vehicle had just made it that much better. I was excepting to be there 3+ hours but was out of there in less than 2. And that was only because there was already a customer with the finance guy. Otherwise it would’ve been less. If you’re interested in getting a Mazda. Clay at Hiley Mazda of Hurst is definitely your guy.
After an unsatisfactory first service experience where I provided the Service Bulletin for my issue that still wasnt diagnosed correctly and then not corrected I took it upon myself to expose the issue and make another trip to the Service Department.I requested the Service Manager and Matt B. was promptly available to assist me. He actively listened as I talked him through my previous experience he immediately went to get their Shop Foreman, Castro, to personally ride along with me to verify the issue first hand. Upon Castro witnessing the issue, I again provided Matt and Castro the Service Bulletin and the Castro went straight to work. He ended up fixing the issue in a very timely manner. Both Matt from the service side and Castro from the technical side explained my previous experience was far from standard and both apologized for what happened. Matt and Castro more than made up for my first experience and have earned my repeat business when the time comes.I recommend letting the various processes play out before escalation, but if they need arises to escalate a service issue at Hiley Mazda of Hurst, know that Service Manager Matt B. and Shop Foremen Castro will take excellent, personalized care of you if the need arises.
I bought a CX5 and it was great experience with Hiley Mazda.. Customer service is really awesome.. My sales person Brennan Champagne was very patient and answered all my questions.
Clay Fuchs at Hiley Mazda was great and such a nice guy! He returned calls promptly and located the exact car I wanted during these crazy times with car shortages. It was barely unloaded off the truck and he let me know as soon as he saw it! We purchased it that day. This is my third CX9 and second from Hiley Hurst. Terrific experience and totally smooth transaction. If you are in the Mazda market- go see Clay Fuchs!
Visit your dealership first to get an honest response they say...then go to your local automobile mechanic to get second opinion. Then youll get an honest opinion.I was told my break paid were installed backwards. WRONG!I was told there were diagnostic codes came up (TOTAL $4000.00). WRONG! No wonder they dont offer a car service, because it took them 4 days to come up with lies and Im the who had to inquire.MY
I had already researched exactly I was looking for and found it on their lot, a well kept LS460. I had been looking for this car for a month and almost bought one elsewhere, but was getting a bad feeling about the place we were at. So we kept looking and saw Hiley Mazda had one recently posted.We met Salvador at the used car department and told him what we were there to see. He quickly took my information and grabbed the keys. We look at the car and I check all the features to make sure they work. While I was looking at the car he kept quiet and wasn’t “pumping fluff” into the experience. This was appreciated because everywhere else I went they would tell me how great of a deal this is, and how it won’t stay here long, and tell me about features the car didn’t have. Having the car sell itself was a breath of fresh air, and the questions I did have he answered them unbiased.Upon returning to the lot, I made the decision to make the purchase. We got paperwork together and I was sent to finance. This part started getting frustrating. In a nutshell, I felt like I wasn’t getting the best deal on the loan. This frustrated my wife and I and we walked out. Seeing my frustration, Salvador got with Luke in finance and Daniel, the used car manager. They heard me out and asked for me to stay put while they speak to the powers that be. 5 minutes later they come back and tell me to try again, I walk back inside and was given the deal I was looking for.Had they not taken the reigns and took charge, I wouldn’t have made the purchase. In the end, they really came through to make my car buying experience extraordinary. I love the car, I love my rate, and I would definitely recommend anyone looking for a vehicle to check this place out.Thanks Salvador!
Rich Longworth and the entire Hiley Mazda team were incredibly helpful and made buying my new car a breeze!! They worked with me in every way they could to make sure I got the best deal out there! I cannot recommend Hiley Mazda and Rich Longworth more - thank you for helping me to get my dream car!!! :)
The entire car buying experience from Hiley Mazda of Hurst was incredible and I would ABSOLUTELY purchase another car from them. The atmosphere was super relaxed and friendly, the employees seemed happy and collegial with each other. Clay was so hard working and sincere, patient and honest. Ishaan (the financed guy, apologies for the spelling?) was also incredibly calm, patient, kind -- honestly truly unbelievable. We got an amazing deal, as they were able to price match another competing dealership.I gotta say, the idea of having to buy another car for me came as an extremely daunting task -- I was putting it off for as long as possible just because of the mental gymnastics I was putting myself through and my prior experiences. But, I love Mazda, I love my new CX-5, and would HILEY (highly) recommend the folks at Hiley Hurst to sell you your next car!
Just purchased a new CX-30 from the dealership, and Rich was extremely helpful and friendly through the whole process. I did a lot of research beforehand, but Rich was still able to show me new features about the car that made it when better. I would certainly return and glad to start my Mazda journey with them.
This was our second car buying experience here and it was even better than the first! Justin Sample and Joe Parker really listened to our needs and worked to get us a great deal! Mazda needs to start making trucks so I dont ever have to go anywhere else!
Our family and businesses have bought over 100 vehicles in my lifetime, I believe that dealing Clay may have been the most straightforward , honest, easy, and efficient car buying experience that we have ever had! I highly recommend that if you are in the market for a new car this is the place to go!
Having purchased and leased cars for over 50 years, I am happy to report that I completed what may have been the most pleasant and professional lease deal with Rich Longworth at Hiley yesterday. Rich and I discussed my needs, price points, and with no pressure Rich and his manager worked out a deal that fit my needs perfectly. Rich has been with Hiley for 10 years and his experience, attention to detail, and a strong commitment to customer service was First Class. This is my second vehicle from Hiley and I strongly suspect there will be a third down the road a piece. My thanks to John and the Hiley Team for a job well done.
Our daughter was in the market to purchase a new car after she graduated from college and began working at her new job in Dallas. We sold her old car unexpectedly quickly, and she needed a new car quickly. Since Hiley Mazda was a certified USAA-approved dealer, we reached out to them, and Justin Sample, our sales person, reached back to us immediately. In fact, Justin located the exact color and type of car our daughter wanted (a white Mazda CX-3 Touring), and arranged to have it transferred from another dealership on his day OFF so that shed have the car within 48 hours in order to get to work in Dallas. Now thats what I call outstanding customer service! Justin was knowledgeable, warm, personable, professional, and very low pressure. We highly recommend Justin Sample and the team at Hiley Mazda of Hurst, Texas!!
Rich Longworth has been my car guy since 2013 at Hiley Mazda. He is knowledgeable and values his customers. I recently upgraded my Mazda CX-5 June 21, 2021 and had a great experience! I told Rich what I was looking for and he made it happen! Best experience buying cars has been with Rich!
Rich Longworth was incredibly helpful and professional! The purchase was painless and easy. He went over all the features in detail and answer questions we had. Highly recommended!
Great experience, no pressure. Brennan was great taking me through the new technology in my MX-5 RF. Financing was painless, even got some specials!
Ask for Brennan Champagne! Knowledgeable, thorough, a great listener and salesperson! He truly took the time to show me every car I wanted to see, explain each and every detail and give me the time I needed to make the best decision. Once I completed the buying process, he stayed late to teach me the features of the car, making sure I had a safe drive home. He also provided amazing tutorial videos via email! I cannot say enough about this buying experience. This is the first time I’ve felt empowered to make the right decision I my car purchase without any pressure or negativity. This is the the way car buying should be. Go see Brennen at Mazda of Hurst!
My husband and I were trying to get information for a 2021 carbon edition Mazda 6, but unfortunately we realized that this dealership is price gauging with the way that the market is going. We wanted to get three accessories removed from the vehicle a total of about 500.00 dollars due to the over price of the accessories because they are already installed on the vehicle . I know that any accessories ordered on a Mazda can be installed or removed. As well when ordering online accessories prices are reasonable not as they price at this dealership. The sales representative that we talked to is Brennan Champagne, he told us because of the market they weren’t willing to work with customers requests only sold as is to their pricing. Was also told because of the limitation on vehicles that it would not matter if they sold it to us or not that it will sell eventually. I wouldn’t recommend doing business with a price gauging, shady dealership like this that isn’t willing to work or care about the customers needs.
Great customer service. Took car cx5 for radio upgrade. Done on time and accurate.
Shout out to Shannon for being the best Mazda parts specialist. Ive had the pleasure of interacting with him over the course of more than a decade for personal and professional part fulfillment. During this timeline he has educated me, continually ensured procurement of the correct part the first time, given inspiration through personal experience and others, set up an ABS diagnostic for my 88, and displayed genuine interest in my RX7s rebirth. With his knowledge the continuance of my RX7s rotary power braaaps the streets. Many thanks again to Shannon and the Hiley Mazda team.
David Abad helped me make my first big purchase on my own. He was kind and thorough with helping me with all of my questions. After my Mazda 3 hatchback saved my husbands life after getting t-boned I knew we had to get another Mazda. The team at Hiley Hurst has always been nothing short of great. I only wish we wouldve gotten the Mazda loyalty for my new CX-3 but I highly recommend this team any day of the week.
I was on a trip and needed to purchase a car because my son totaled the car we were in backing it into a ditch. The next day I found the used car I wanted online, called to confirm it was available, drove an hour and a half and purchased the car from Hiley Mazda of Hurst. While driving back to my home in Colorado, the battery went dead. I opened the hood and the covers were off the battery terminals. I must assume they were charging the battery and neglected to tell me. Today, I looked at my purchase contract in detail and found that they added a vehicle service contract without telling me the cost. My fault. DONT TRUST WHAT THEY SAY. Get an independent check of the vehicle and read your contract.
We recently bought a Mazda CX-5 with the help of Jerry Sevier. He was such a delight to work with. It took us a couple of days to make the decision but throughout the process, he was very helpful and responsive to any of our questions. He even shot a few videos to explain the details after we left the store. As a seasoned Mazda driver himself, he knew the differences between trim levels and made our decision much easier. We would definitely recommend him to anyone who wants to buy a new car.
We’ve been looking to trade out of our sedan and into a SUV for a while now. Visited Hiley Mazda yesterday and couldn’t be happier with our experience! Floyd was our sales guy and he was so nice and really made us feel welcomed! We didn’t feel pressured to purchase and Floyd was very knowledgeable and answered all of our questions. We purchased a 2021 CX-5 and the whole process from beginning to end was a great one! Happy to be back in a Mazda and I would recommend anyone looking to buy a car to check Hiley Mazda out!
Excellent car buying experience with Brennan, our sales person. He was very informative, patient and professional. He shared all the features on the car and walked us through how to get the most out of our CX-9. Our experience with Ishan, the finance representative was equally awesome. We had lots of questions about financing (lease/buy), he answered our questions and gave us options.
Very welcoming, JR, our salesman was very friendly and knowledgeable of the vehicles on the lot. Not pushy like other car dealerships. Took time to explain all the details/features about the vehicle. I would definitely purchase a vehicle again there.
Very satisfied with the customer service that I received from Brennan C; thanks to him I would recommend this dealer to my family and friends.Also, I am very happy with my purchase of my CX5 AWD Turbo in the Carbon Edition trim.Would not hesitate to go to this dealer again.
I recently purchased a vehicle from Hiley Mazda in Hurst. Clay in the sales department was great. He had the vehicle that I wanted ready so when I arrived my test drive was immediate. The sales process was quick and he didn’t play any games. Clay was nice a the whole process was simple and straightforward. I highly recommend buying a vehicle from Clay at Hiley Mazda in Hurst.
Our buying experience was great. Our salesman, Daniel was helpful, personable and went the extra mile. Everyone at Mazda that we dealt with were very friendly. Will definitely buy from them again.
Purchased a new CX-5, at Hiley Mazda in Hurst and I am so happy! Jerry S. was professional, knowledgeable and an all around nice guy. He was happy to accommodate my schedule and had the car washed and waiting for my test drive. Most pleasant car buying experience that I have ever had! No games, just straight forward pricing and no pressure. Charlie, in finance, was great too!
Brennan Champagne was my salesman, he did a excellent job. He answered ALL my questions and showed me several car in until I found one I really liked, his patience and attentiveness was the reason I bought from this dealership. If I ever need another car that’s the first place I’ll stop and if he still works there it’ll be the last
I dont often write reviews, but Rich is seriously one of the best humans ever. He was SO incredibly helpful and answered ALL of my questions (and I had a lot lol). This was my first time buying a car and he really walked me through so much of the process and made sure I understood it all. I cannot recommend him enough!!! Ask for him! Hes so personable and kind and I cant imagine having a better experience! He wants to make sure that you feel comfortable and happy with your purchase and he makes sure to give out his contact info so youre able to ask questions in the future! the very very best!
First off let me say that I would NOT have purchased this car without the courtesy, diligence and salesmanship of Brennan Champagne. He went above and beyond to make this an informed and enjoyable purchase experience for me. Brennan contacted me online, by phone, and text. He followed up, provided me information about the car, even a full video walkthrough of the car. Invited me to the dealership for a test drive. Helped me understand the unique features of the car and then gracefully handed me over to Charlie Ho in finance. After the purchase experience with Charlie which was also friendly, no pressure, and fairly efficient, I was placed back with Brennan who wrapped up with getting me into my new car and giving my some onboarding before sending me off. Brennan also followed up post sale just to see how my buying and driving experience was going. I will say it again. This sale would not have happened without him. I had a Mazda CX3 which I purchased from Hiley Mazda. And I did have a great purchase experience with the first car as well. I had received the trade in offer but I would not have followed through with the purchase without that added customer experience. This is my new Mazda 3 Hatchback and my fab salesman Brennan. Thanks again to Brennan! I would refer any friend or family member to Hiley Mazda and to work with Brennan Champagne and Charlie Ho based on this buying experience.
Brennan Champagne was my salesman, he did an amazing job and provided alot of help when it came to getting my first car. He was able to answer all of my questions. I highly recommend Mazda of Hurst and Brennan Champagne if youre looking into getting a new or used car.
I have been a long time Mazda driver, and when I began looking for a new car I started at the dealership where I took my car for services. As nice as they were, I dont feel like the interest level was there to sell me a car. I submitted an online inquiry about the car I wanted and Clay Fuchs at Hiley of Hurst was very up front about everything I asked for. Ie: what the total out the door cost would be, including add ons and other fees. I felt comfortable knowing what to expect when I arrived at the dealership. (I went to a previous dealership as they told me an out the door price, but then began to get add ons which increased the price). Would def recommend Mazda of Hurst.
These are the most honest people I ever met at any car dealership. They listen to you and do not try to push anything on you. You are in control. This is the second Mazda we purchased here in less than a year. Our favorite salesman is Rich Longworth. Never pushy and always has your best interest. We highly recommend Hiley Mazda of Hurst for your next car purchase.
Its my pleasure to write a review about my experience at your dealership. Rich, the Internet Manager, and Brian in Finance were so pleasant to work with. Based on my experience buying from a dealer 20 years ago, I was fearing the worst, but I have not a single complaint. Thanks for a great and stress-free experience!
I purchased a CX-5 from Brennan Champagne at Hiley Mazda of Hurst. He knew more about the cars he was selling than any other salesperson that I have previously worked with. He was very straightforward, works hard to get you the vehicle you want at the right price and provided an overall great experience when purchasing a new vehicle. I highly recommend doing business with him at Hiley Mazda of Hurst.
We had amazing experience at Hiley Mazda! Our salespersonBruce was friendly, knowledgeable and most importantly, NOT pushy! He listened to our needs and found a way to get us what we wanted.We had such good experience we went back the next day and bought a second car!
We purchased our new Mazda CX-5 this past weekend and we had a great experience! Tray was a wonderful at helping us find the right vehicle for us. We went back three times trying to figure out what we wanted and make a decision. Everyone we came in contact with treated us friendly, with no pressure and were patient as we worked through what vehicle would be best for our family! This was the second vehicle we have bought from this dealership and I am sure we will be back in the future!
We had a great experience purchasing a new Mazda CX-30. Our sale representative, Brennan Champagne, has guided us in our purchase with great help.Definitely a place and a way of working that we will recommend.Thanks again.
I worked with an amazing sales person, Darren. He was very knowledgable and not pushy at all. I came in knowing what I wanted and Darren helped with all the questions I had. This was the best car buying experiance Ive ever had. I will be going to the folks at Hiley for my next car.
LOVE my new 2020 Mazda CX-5! Bruce was great! He was very laid back. I liked that he sent me videos of the cars to show my family. He was very thorough when showing me all of the features of the cars and how they worked. Will definitely recommend Hiley Mazda of Hurst to my family and friends!
The best place to buy a car. They make sure they get you in whats best for you because they truly care for you. They make you feel like family rather than just a sale that walks in. Ramsey and Mike took the best care of me and made sure I was getting taken care of. I walked out with a car that fits all my needs at a great price and I will have no problem recommending people to this amazing place. Clean dealership. Lots of snacks and cool coffee machine. Ramsey even bought me a Coke while I waited! How awesome! So glad I purchased my vehicle here. They just earned a forever customer.Update: Bought my Mazda 3 in 2018 and just stopped in yesterday to upgrade to the 2020 Mazda 6. Once again, great people and smooth process! I worked with Clay this time and he was extremely nice, knowledgeable and did everything he could to meet my needs in my new vehicle. I’ve never been to a dealership that treats me so well and makes me want to return to upgrade. I HIGHLY recommend this dealership. Not only am I a forever customer at this dealership but I’m a forever Mazda customer. They do a great job at representing their brand. Thanks again to Clay & the finance manager for making the process so smooth.
My experience was great. Rich Longworth was awesome and changed the way I felt about buying a car. I was dreading to work with a salesman, but he was great. He didnt hound us with phone calls or emails. He honored my wishes to not allow the dealership to run my credit (we financed through our credit union). It was an overall straight forward process working with him. I appreciate his laid back and personable approach. I WILL send anyone I know looking for a new car directly to him. My husband and I didnt care too much about finance asking us about three times for the warranty extension, but we get it. Other than that, it was a great experience.
We had a smooth and painless experience purchasing a new car here. Rich Longworth was great throughout the process with zero pressure . I could not recommend working with Rick or Hiley Mazda enough. Theyll take care of you!
Had a great overall experience buying our new vehicle here. Clay was our salesman and was great to work with. I was very impressed with his professionalism!
Fantastic experience. We leased a 2019 Mazda 3 for my 17-year-old son, his first car. Our Salesperson was Bruce Carlton. He did a fantastic job! He showcased the dealership and the car very well. He stayed in touch with me and followed up. He made sure we had a great deal that was fair for both parties. At delivery, Bruce spent over an hour with my son and made sure he was comfortable with all the features and controls on the car. The car was clean and full of gas. Our experience at the finance office was great also. Our Finance manager Ishan Packeer did a great job explaining the maintenance program and the wheel and tire protection. For few more dollars per month my son will have the peace of mind that all maintenance will be paid for and if he has any wheel or tire damage that it will be taking care of. Overall experience was terrific and will be recommending Hiley Mazda Hurst to my family and friends.
I had a wonderful experience. No hassle at all. My sales person was Bruce Carlton, he was wonderful and what a wonderful experience. He made the transition easy. Very friendly and I would recommend him to all my family and friends. I would just like to also say thank you very much Bruce Carlton! This is my first Mazda and I feel in love with it. Love the way it drives and also love all the safety features it has.
Hiley Hurst and Hiley Arlington have the most honest, and fast sales reps Ive ever worked with. The customer service provided by Darren, Yolanda and the sales managers Walter & David was impeccable!! Financing was so quick and easy to understand thanks to Joe the Finance Director at Hiley Hirst!
Thank you, once again for a quick, painless, awesome Mazda buying experience! This was my 3rd time buying from Hiley and I will again. I love my Mazda CX5, and it makes the 6th Mazda I have owned. Clay Fuchs and the team at the Hurst store really know there business and treat their customers like royalty. Highly recommend!
Super easy car buying experience. I am an out of state buyer and Leo was great with the communication and transparency throughout the process. Came to the dealership to square away details and was off the lot fairly quickly. Definitely recommend this team.
Clay Fuchs did everything right for us during the purchase of our new Mazda. Clay didn’t try to “sell us a car;” rather, he helped us “buy one.” There is a tremendous difference that too few salespeople understand. Everyone we dealt with was pleasant and helpful.
If you are looking for a no hassle experience and friendly knowledgeable sales staff go to Hiley Mazda of Hurst. Brennan champagne was by far the most genuine straightforward sales person Ive ever had the pleasure of dealing with. Within a matter of hours I had already test-driven and signed all the paperwork for my new vehicle. By the end of the day I drove off in my new car feeling very confident about my new purchase.
I had a wonderful experience buying my first car here! Saul Paxton was incredibly friendly and knowledgeable. Plus he talked to us like a normal human - none of that typical pushy car salesman BS. This was the fourth dealership we went to and he was the nicest person we talked to. The entire experience from start to finish was pleasant and Im so happy with my car!
I just bought a Ford F-150, Very nice truck. Sales staff was very friendly and helpful. Took a long time to get out of the dealership as the finance department was backed up. They did compensate me with a full tank of gas so that was appreciated. My overall experience was positive.
Terrible service. Charged me $87.40 for an oil change and tire rotation. Hiley Mazda didnt do the tire rotation. I had to call them after I drove 10 miles to take care of something when I noticed my newest tire that was replaced because of a blowout was still in the same place. They asked me to bring it in, so I drove back 10 miles only to have them completely botch the tire rotation. I gave up. This is a certified Mazda service center and they dont know that on a front wheel drive car, the front tires go straight back and the rear tires cross each other to the opposite sides of the vehicle as they go forward. Nope, not at Hiley Mazda of Hurst. Their certified technician put the newest tire which was on the rear drivers side to the front drivers side when it should have been placed in the front passenger side. Completely unprofessional. I will not be returning. I will driver further if I have to instead of having my car serviced here again. I dont even trust the oil change they did the service was so bad. Who knows if they put synthetic oil in the car as advertised. There was oil on my engine cover too. Unbelievable!!! One and done.
We recently purchased a new CX-5 from Hiley Mazda Hurst!! I was super excited and the experience was amazing! Our sales person was Bruce Carlton and he was very informative about our new car. He made buying a car a great experience as well. I would highly recommend Bruce! The finance team was great too. They are all happy to assist you and make your dream of buying your dream a reality!!
BEST CAR BUYER EXPERIENCE IVE EVER HAD!!!! My salesman, Bruce Carlton was extremely knowledgeable and told me more than I could ever remember about my new car. And, since I knew I wouldnt remember, told me where to go to learn more. Ishan in finance was so nice and helpful and worked hard to get a rate I was happy with. I can not recommend Bruce & Hiley Mazda of Hurst enough. I will be going back for my next auto purchase. Great experience all the way around!
I traded in my 2020 acura ilx for a 2021 mazda 3 preferred, i love my new car it drives so much better than my acura, the guys at hiley are honest, straight to the point and dont haggle, definitely purchasing future cars here !
The best car-buying experience by far. We have bought a few cars and this was the most stress free experience we have ever had. From the time we first pulled up to look at the cars to the time we drove off with our new car, the experience at Hiley Mazda was exceptional. We pulled into the lot to look around and we immediately felt comfortable because were not hounded by desperate salesman trying to sell a car. When we were ready to ask questions we went in and spoke to Morgan. He was able to answer our questions and work with us to get the car we wanted and the price that was within our budget. We chose to wait a month or two for the exact car that we wanted but it was well worth the wait. Joe in the finance department was easygoing and made us feel at ease while we were working through the paperwork. This tends to be the stressful part of our car-buying exam experience but it was unlike any other. We were anxiety-free and happy when we pulled off the lot. I would highly recommend buying from Hiley Mazda and would definitely buy another car from there in the future.
Horrible experience.Scheduled an appointment at 7:30 PM to look at a vehicle. When I arrived everything seemed fine sales rep Clayton was nice and showed us the vehicle. We then went on a test ride and it was great.We really loved the vehicle but when we got back to the dealership Clayton completely changed. We informed him we had our own financing to which he said that they work with our credit union all the time. We went inside to talk numbers and then we started being incredibly rushed into signing documents. We asked what is the out the door price of the vehicle? And he said that if we did a credit check and allowed them to beat our rate from our own financing then the price would be as advertised. If we did not allowed a credit check then the price would be higher.We then asked to have a minute to talk and Clayton said and I quote “ Hurry up we need to leave here” we decided to walk out at that point.Disgusting experience. It’s a shame. We were ready to buy the car. Maybe someone else will accept that kind of humiliation from an uneducated manager wannabe money hungry salesman. 🤷🏻
Purchased my mazda cx-3 and now cx-5 at hurst mazda, and It’s always been a pleasant and smooth experience. If you’re looking into buying a new car, ask for rich, he’s very responsive and will help you throughout the process.
Recently purchased a new car with Clay Fuchs and couldnt have been happier. Great customer service, answering all my many questions, very upfront and a pleasant guy. Will refer relatives and friends when the time arises.
Had a great experience at Hiley Mazda in Hurst, especially with Brennan. He was great! Really knew the product and was a total professional throughout the experience. We purchased a CX-5 at an extremely fair price. Would definitely recommend them to anyone looking at Mazda’s.
Buyer beware!!!!!!!If you are purchasing used please do your research on the vehicle your purchasing. I purchased a used Mazda 4 months ago and in my first oil change I have all these items wrong with the vehicle 1800 dollars of maintenance work that should’ve been done before I purchased the vehicle. I will never purchase from Mazda ever again!!!
Pleasantly surprised that this dealership is very well organized.Our salesman - Rich Longworth - is very well versed in his product, very friendly, and very pleasant to work with. I highly recommend him if you are in the market for a Mazda branded vehicle.I will post a review regarding the Service Department right after we get our vehicle serviced. Im sure we wont be disappointed.
Thank you for accommodating my way of buying a car and not trying to strong arm me into some pre-scripted process or song and dance. Floyd Miller gave me a fair, honest price right out of the gate and worked hard to win my business.
I have never financed a car Leo Valenzuela said he has worked with worst lol. I did not want to go there and waste my time, but he went over and above and beyond and at the end of the day I drove away. Thank you 😊
Buying a car from the start is never a great experience for a person. It always feels like you are signing your life away. I had such a great experience here at Hiley Mazda. When I submitted my interest of a particular car Clayton was very quick to respond and assist with our questions and review of the car. Mike in Finance was awesome in making the process smooth and easy. He is very personable and goes above and beyond. Will definitely go back here when in need of a car for my daughter.
I just bought my first Mazda car from Hiley Mazda of Hurst. I worked directly with Daniel Wright - Internet Sales Manager.Before reaching the dealership he gave a very competitive price quote through email and honored the offer. When we reached the dealership he stayed with us in every step of the purchase until we drove off the lot. We are happy with the great customer service we received.Also Mike, from the finance department, explained in detail about extended warranty and other protection plans without any pressure tactics.Car buying is fun when you go through stress free purchase like this one. Thanks again to Daniel and Mike.
A big thanks to Hiley Mazda of Hurst for the best car purchase experience, Ive ever had. Bruce Carlton - Vehicle XChange Manager recently sold me a new car and is not only a true professional, he took a genuine interest in my needs and his knowledge of the vehicle, was most impressive. And Mike Schumann - New Car Sales Director was a delight to work with, as well.....great customer service! Jeremy Williams - Finance Manager got us in and out, quick...awesome.I work out in the field B2B, drive a great deal of miles and will purchase a car sooner, than most. No doubt purchased a quality car and after this experience, Hiley Mazda of Hurst has gained my repeat business, moving forward. Many thanks, I love my car!
The most trustworthy and open-book dealership I have dealt with. Not only that, but the service was phenomenal and there was never a second where I didnt know what was going on. Major kudos goes out to Morgan Cook, who walked me through every aspect of the vehicle that I was looking to purchase. He is very knowledgeable of the Mazda vehicles, and his genuine kindness and empathy for others sums up to a very dependable individual. He cares about the buyers. The entire vibe of Hiley Mazda is positive and the management and owners should be extremely proud.
Worked with Clay Fuchs. Very knowledgeable, answered questions, but no pressure. I test drove on Tuesday and purchased a similar car on Thursday. Large inventory so I was able to get color and options I wanted. Financing very easy and informative. Very pleasant process.
My experience of buying a new car at Hiley Mazda was simple and positive. Clay Fuchs did a great job of making the process easy and seamless. I recommend Hiley Mazda to anyone looking for a great new car buying experience.
We are extremely happy with our service at Hiley Mazda Hurst! We have been looking for a new vehicle for a while and this was by far the friendliest place I visited. Bruce made sure we were happy with every detail. He located the exact model and color choice I requested and went out of his way to help us feel comfortable. What an amazing team and amazing vehicle.
Went to see Mazda 3 and CX-30. Brennan Champagne was great at showing both cars to my son. He was very knowledgeable about the cars and even went to extra effort to show my son a version of Mazda 3 with a Bose sound system. I appreciated that he was not pushy and did not BS us with anything. We did not end up buying a car but it was close. Maybe next time we get a Mazda from Hiley Mazda. Recommended.
Evey so often one receives a review request and often than not you will say to yourself I need to do it and then life happens and it gets tossed aside like forgotten mail. In this instance I received a Google request to share my experience with Hiley Mazda of Hurst and let me tell you I was BLOWN away! When one goes into a business they may see pictures or letters on a wall and one may read whats on the plaque or whats written on a letter or one may view it as simple decor and not think of them at all. I observed multiple Gold standard awards all throughout the showroom floor and for good reason, they are that good. When one arrives at Hiley Mazda for a simple oil change you are treated as if you purchased a Porsche and are treated with the upmost dignity and respect! They open the door, already have said paperwork in hand, call you by name, escort you into a very nice waiting area with very comfortable plush chairs, a television, snacks and a full coffee bar and then just sit and relax. While I was waiting I received a Video text from a technician that was currently working on my vehicle, in real time, explaining in detail what was conducted on my vehicle and that it was almost completed and wished myself and my family a wonderful Holiday and thanked me for allowing him to work on my vehicle! Really! That was a first for me and it was really cool to see. Yes, I have been with the Mazda family for years now, but they never fail to deliver time after time after time. I live far away and still make the drive for a oil change that frankly I could do myself. The drive is worth the experience and the showroom is a stunning site to be had. The same staff has been there for years and the turnover is very low, I wonder why? Oh thats right they enjoy working there and serve with a servants heart. Please take the time to just go and see what Im talking about for yourself, you wont be disappointed, trust me they hold your best interest at heart. Thank you Hiley Mazda yet again you continue to deliver as always.
I had a awesome experience purchasing a used vehicle from Hiley Mazda of Hurst. I highley recommended going to seeing Ruben Washington in used cars. He made the process so easy and pressure free. He was able to answer all my questions and so helpful during the test drive with showing me how everything worked on the car. He continued to follow up after the sale to make sure everything was going great with my new car. I had a work order on my car to get a scratch repaired and he scheduled everything for me so all I had to do was drive in and leave my car. Very pleased with my experience!!
Had a very smooth and hassle-free experience at the dealership. Bruce Carlton was very knowledgeable, polite & worked with me to help me get the vehicle that I needed. I was still looking at options when I went in, but was extremely pleased and ended up making a purchase. Needed to get tinting done on the windows and they worked that in within the next working day, so great experience & extremely satisfying decision.
Really had a great car buying experience at Hiley Mazda with Darius. He works quickly and efficiently. We got a great trade in price and a good deal on a used car. If you dont want to spend all day playing the car buying game , go see Darius. He does not waste your time. I cannot give him high enough praise!!
Came here multiple times to test drive different trim levels of the Cx5. Brennan was super helpful, polite, and courteous every time, and he didnt at all make me feel rushed or pressured like some car salesman can be. It was a great experience and I would definitely recommend working with Brennan if you can; hell take care of you.
I purchased a new Mazda 3 from here on 7/20/19. Bruce Carlton, our sales associate, was very knowledgeable about the vehicle I wanted. Their finance guy was very knowledgeable and friendly. The process took a little longer than expected, but overall it was a great experience.If you need a car, Bruce is your guy!
I just bought my 1st Mazda and I can not be more pleased with the service I received at Hiley Hurst!!!! I was shopping on-line when I found exactly the car that I wanted and Clay F. couldnt have been more helpful helping me to purchase it. He was so patient and understanding through the whole process and even after the purchase, went the extra mile to help me understand what every feature was before I drove away. I really felt like he took the time to make my car buying experience the best it could be! I also want to say that Charlie S. in finance made that whole process easy to understand and also didnt pressure me to purchase anything that I didnt want or need. I can not say thanks enough to these 2 team members at Hiley Hurst...they truly made it a wonderful experience!
Just purchased my 3rd Mazda from Hiley Mazda in Hurst. Had a great experience on the sales side with Morgan Cook. He did a fantastic job with follow-up and follow through with the entire purchase process. This was the easiest vehicle purchase yet. The service department is second to none and Hiley. Go see Gabriel Rodriguez in service, he is the best service manager with whom Ive ever dealt. Great job Hiley!
If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what youre looking for, and then have him hook you up with Joe Parker in finance. There are closer Mazda dealerships to where we live, but none of them worked as hard as these guys to get us what we wanted at the price we wanted to pay. Jeremy drove to another dealership 3 hours away to get us the color combination we wanted the day before we signed the paperwork. Joe in finance submitted our credit app to 3 different banks to get us the best finance rate and then called one of then on top of that to negotiate an even lower rate, and helped us get top dollars for our trade in. Weve bought a number of new cars over the years, but this is our first Mazda. We did this deal over the internet and phone and had never met either of them until we signed all the paperwork. Jeremy and Joe were fast and efficient and had us out of there quickly so we could get on with our day. They made this buying experience the best one weve ever had! We highly recommend them to anyone whos looking to buy a new Mazda. I cant say enough good things about these guys. They make a really good team and were a pleasure to work with. We love our new car!
The last time I bought a new car, it was just a horrible experience and I was so, so dreading and anticipating a similar experience this time around. However, was I pleasantly surprised. Morgan Cook Product Specialist greeted me initially and provided expert advise on the vehicle I was interested in purchasing and answered any questions that I had. Rich Longworth Sales Manager introduced himself to me at my first visit and Allen Glover Sales Manager also touched base with me via text. This may be hard to believe, but I was never pressured by Morgan or any other staff member throughout this entire process to make a hasty decision or purchase. Morgan also located the exact and unique vehicle I wanted and made the necessary arrangements for it to be delivered. Mike Schumann Finance Director was very informative and provided me with excellent advise in available packages and was extremely efficient in the financing transactions. I received great incentives, discounts and I am extremely satisfied with my purchase. The Hiley Mazda team treated me with respect and honestly, this was the best experience I have ever had in purchasing a new vehicle. Thanks again!!
I just recently purchased a CX-5 from Hiley Mazda of Hurst and had such a great experience with Brennan. He was very knowledgeable, patient, and so easy to work with throughout my search. I came back to Hiley specifically because he always put my best interests first. In a highly competitive field, I value honesty and integrity. I appreciated this so much and am very happy with my new car.
I bought a 2021 Miata rf gt from Hiley mazda. Salesmen Clay and Finance Manager Joe were great. They responded to emails quickly and were able to answer all the questions i had. I would highly recommend Hiley Mazda
My husband hector and I were there last night to try to get another vehicle and Linda our sales rep was so helpful, and definitely took her time with us. This was the first time weve been to a dealership and had a WOW experience. Everyone from the sales rep Linda manager Charlie to finance Andy worked hard and made this purchase happen for us. We thank you all so much for your hard work and patience. You all are such a huge blessing to us and we will let everyone we know about our amazing experience with Hiley Mazda. Your boss should be very lucky to have such wonderful employees at the company.
This was the best car buying experience of my life. I spoke to multiple staff members and found them all to be very professional and showed quite a bit of knowledge about their craft. Brennan (who I highly recommend) gave me quality time which included a timely test drive that made my decision an easy one to make. As far as the financing department goes (Thanks Mike, you ROCK) my experience was a lot faster than I ever had before. I really believe Mike took the extra step to offer me the best deal possible. I love my car!! Thanks Hiley Mazda!!!
I had a great experience with them. They were able to address my concerns with buying a car. I worked with Clayton. I highly recommend him, because he very knowledgeable of the features of Mazda cars. There is a big difference when buying a car from its actual original dealership than from another place. The people are very helpful, they work together as a team to make sure you come back. If you have any problems or questions, you can always ask someone, then they are happy at directing you to the right person to attend your needs.
Best car buying experience in town. JR Ali and Andy Pham were phenomenal. My car and deal were both ready for me before I got there. Literally took 10 minutes in finance to sign paper work and take delivery. JR Ali shoots it straight and provides the best experience. Jesse Hull the GSM was extremely cordial also. I will be back for my next car as well. Loving my brand new Mazda6.Joe
Just like the others here, I had a great car buying experience with Justin Sample at Hiley Mazda of Hurst. He was honest and kind the whole way through. He did not pressure me into buying the Mazda 6 that I came in inquiring about even when I told him that I was going to test drive a luxury vehicle before I made a decision. He got me the deal possible. He made car buying an enjoyable experience. Even though the all black Mazda 6 was not available at this location on the day of purchase, he made sure that I was able to borrow a nice one for just a couple of days until the car of my choice was available. Great guy to be around with great service. Finance was great as well, they explained all of the available options with absolutely no pressure and allowed me to choose the best option for me. Thanks you guys.
Todd was great to work with. He answered all of our questions and concerns. Hands down the easiest car buying experience we have had and we have purchased a lot of cars! Everyone that we met at the dealership was super easy going and very helpful. We got a great deal quickly and with no hassle. I would recommend Todd and Hiley Mazda. We have never owned a Mazda, but we purchased a new Mazda 6 and could not be happier!
I found a car on-line at Hiley Mazda after doing a lot of research to narrow down what I wanted. Jacob Bass helped me get the payment where I needed it to be, and Joe in financing gave me my options on warranty and all in a laid back no pressure style. Joe also found a fantastic interest rate for me with a great bank. The price was so competitive that my friend in the car business couldnt match what Hiley was giving me on my trade in --or for the car. The best part of the experience though was Jacob. He even stayed after hours to show me all of the many options my car has to offer. My Mazda has lots of bells and whistles and is very high tech, so there were things I needed to know before driving off. He made sure I was comfortable before I left (and that I had his cell phone number in case I had questions later). He also gave me a quick quide book on the most important things to know about the car (and some very fun things as well). Thank you, Jacob! I love my Mazda. When I get ready for a new one Ill be back! =)
Went through the used car section. Guy said he could help me out by driving my car to my house if I could drive him back after purchasing another car. Two days later, after buying a car, he called to say he couldn’t, but would give someone gas money. Conveniently forgot until I asked after i showed up and was about to leave. He didn’t have any cash on him and asked a coworker to borrow it and the coworker said “are you serious?” (not realizing i was standing there). Then had to go to Toyota to get a wheel lock tool. Thankfully I wasn’t stranded somewhere without it.
I got the best price for my mazda at this dealership out of several that i contacted. Rich was really helpful, accommodating and friendly throughout the process. He came to pick me up from where i had to drop my previous lease so i didnt have to deal with two cars. We did most of the paperwork over the phone/online so once i got there early Saturday morning everything went really quickly.
Took 3 hours for a fuel induction service, cooling system flush and an oil change! And that’s refusing some services that supposedly are wrong with my car… I’m not a mechanic but seriously! And it’s always the same story
Hands down my best experience ever purchasing a vehicle. Robert was very fair and easy to work with. I didnt feel pressured at any point and received a great offer on my trade-in and purchase price. I will recommend Hiley Mazda of Hurst to everyone, the new Mazdas are very sharp and affordable, and the service is second to none. Thanks guys!
I worked with Justin, Rich, and Joe and they were all very friendly and helpful in my car buying process. They found the car I wanted and offered a good deal and I got a good rate through Mazda. Joe took time to go through every aspect of the warranty so I would know what was and wasnt covered so I would be fully aware and I appreciated that. He was good at explaining everything. After the purchase, Justin showed me how to do operate all the special features of the new car and that was great. I am glad I went with them rather than the dealership closer to me.
Went to Hiley Mazda simply based off of the reviews and what a great choice. From the moment we walked in everyone was extremely friendly and helpful. Morgan told me everything I needed to know without trying to force us to buy a car like every other dealer weve been to. I wasnt presented with outrageous prices and even left with an amazing deal! Morgan made buying a car hassle free & surprisingly fun! Even the finance guy (sorry I dont remember your name. The guy with 3 kids and 2 super cute big dogs) made finance very quick, yet told us every detail of the lease & all about the warranty! Thank you for such a positive experience & we will definitely be back!-The Tom Cruise friends :)
My wife and I had been shopping around for a sub-compact SUV for a couple of months with no luck. On a whim, we decided to check out what Hiley Mazda had available, and Im glad we did.After submitting a request for information through the Hiley Mazda website, I got a prompt response from Justin Sample, and we quickly coordinated an appointment to meet in person.When I arrived, he had the particular model we were interested in ready and waiting to go for a test drive. After taking it for a spin, we quickly and easily hashed out the details. From there Justin handed me off to Mike Schumann who helped me sort out the financials.Overall, at no point did I feel like I was sold my new vehicle. I had a fairly good understanding of what I was looking for, and both Justin and Mike were very upfront regarding what they could and could not do. They were simply there to help me make the best decision possible given what I was looking for. Huge thanks to both of those guys for making the whole process as painless as possible.I would definitely recommend Hiley Mazda to anyone looking to purchase a new Mazda.
Got a call from BRUCE CARLTON after looking at some Mazda on their website. after a day or two i went in and got a new 2020 cx-5. It was the smoothest experience I’ve ever had with a car dealership / car agent. He definitely made me feel valuable and exceeded my expectation. If any of you reading my comment needs a car be sure to call them and ask for BRUCE you won’t be disappointed. I will definitely get my future car from them!!
I went in looking to purchase a new CX-9 Grand Touring Edition today. I arrived a was looking around the CX-9 sitting outside for a little but and was never approached by a salesman. SO I went inside and was looking around another CX-9 and finally went to the front desk and asked if there were any sales people available. The young lady called for a sales person over the intercom and assured me that someone would be right there. I waited and waited and finally after several minutes still nobody to assist me. I turned and looked at the young lady and said Oh well their loss and walked out. I would never recommend this dealership.
We had an excellent experience buying a used car at Hiley Mazda Hurst. We were treated very well throughout the whole process and were not pressured into buying. When there was an odd sound when we first drove the car, they immediately took it to the shop to get checked and repaired. Ruben James (RJ) was great, easy to talk to, and was very helpful throughout the entire buying process. We would absolutely recommend seeing him if you are looking to buy a used car.
I had an excellent experience at Hiley Mazda of Hurst. I would certainly recommend anyone looking for a New Mazda or any pre-owned vehicle to come here and look at their selections. Brennan was my used car salesman and he did an exceptional job getting me into a car based on my needs and is 100% supportive of his customers. The process was simpler and more comfortable than any other car buying experience I have previously encountered. He went above and beyond my expectations in customer service. Very good business ethics!!!
We recently bought a car from Hiley Mazda in Hurst. We worked with Justin Sample. This was by far the easiest car buying experience my husband and I have every had. We were beyond pleased with every aspect of the experience from test driving to negotiating a trade in on our current car to our discussions with the finance department. Highly recommend this dealership to anyone looking for a Mazda!!
We just had a truly awesome car buying experience with Justin Sample at Hiley Mazda of Hurst. He worked hard to find the perfect Mazda 6 for us. He got us the best out-the-door price with no haggling, no pressure, and no games. He made car buying an enjoyable experience. The car was not yet available when we went to the dealership to make the purchase, so once Hiley received it, he came in on his day off and personally delivered it to our house. You cant beat service like that! Jeremy Williams in finance was great as well. He explained all of the available options with absolutely no pressure.
I had an excellent experience buying my vehicle at Hiley Mazda. My salesman was Andrew Tort. Most of my deal was done via the phone and Andrew did an amazing job. He kept in constant contact with me throughout the deal. Andrew a good job of working for me to get me the deal that I wanted. I would absolutely recommend Hiley Mazda to anyone in the market for a Mazda and wanting a fair deal.
Hands down the best car buying experience we’ve ever had. We purchased our new vehicle out of state for several reasons but mainly because of the horrible experiences we’d had at dealerships in our area. Our salesman Justin was fantastic !! He was extremely patient, knowledgeable, and made the experience enjoyable!! We told him what the hard lines were for the car we wanted to purchase along with our price range and that’s what he provided us. And after having his expertise I assumed the paperwork portion would be a very daunting experience but was pleasantly surprised that it wasn’t. Joe the finance guy is nothing short of a miracle worker getting the completely best deal for us with all the extras we wanted!! Joe was thorough, hilarious, and the Yoda of deals. I would absolutely come back to Hiley Mazda again for another vehicle in the future and it’s a 9 hour drive (if that gives you some insight in the outstanding service and experience we got while there)!!! Even after we were completely done with our paperwork we had other workers asking to get us water and making sure we were comfortable. If you choose to go to any other vehicle for your next vehicle your making the wrong life choices.
Went car shopping and after going to 4 different dealerships we went back to Riley Mazda and purchased a 2017 CX-5. I absolutely love the car and the customer service was hands down the best of all the dealerships we visited. Very knowledgeable and friendly. No vultures meeting you at the car as you pull up. They treated us like we were friends and not just a sale. Customer service matters to me about as much as the car. Granted I do feel I chose the best car as well. Thanks Morgan and Mike!
Typical scam dealership. After sitting down with finance manager to expedite paperwork, my wife and I were buttered up with the offer of “throwing in” 4 oil changes with the contract to make him appear so gracious. Only to find out at home, upon reviewing the contract that we were charged $400 for the 4 oil changes, which I would have never agreed to. So a year and a half later I’m trying to get my 3rd oil change only to find out the warranty ran out after 12 months. So with no one informing of this, I was expected to squeeze in 4 oil changes in 12 months using synthetic oil. GM wouldn’t return my phone call! Stay away from these crooks!!!
Hiley Mazda @ Hurst and Bruce Carlton specifically have set a new standard for professionalism, service and customer satisfaction. I purchased my car entirely online and Bruce was timely and accurate with his communications. The dealership was extremely competitive price-wise and they will be my first contact if/when I purchase another Mazda in the future.
Brennan was amazing—friendly, down to Earth, and extremely knowledgeable! His customer service was refreshing, and it was clear he customizes the experience for each customer. It started pouring just as we pulled up, and he actually brought us umbrellas! We watched him literally running around taking care of multiple customers, and he made sure we always felt like a priority. Ask for Brennan!
I recently purchased a 2017 Mazda CX-5 from Hiley Mazda of Hurst and the process was very smooth and transparent. Clayton in pre-owned was very knowledgeable and helpful. Andy in finance was great in helping me find the right financing options for my credit situation. I will certainly be purchasing all my vehicles from this dealership in the future. Thanks again for your help.
My wife and I bought a car this weekend (2016 Mazda CX9) from Todd Faulks at Hiley Mazda in Hurst. We were treated wonderfully and Hiley Mazda gave us a great deal on the vehicle and did everything they told us they would do to make our transaction go smooth. I was a little nervous since we had to drive 3 1/2 hours to purchase the vehicle and it was well worth the trip. Joe, in finance, did a wonderful job in presenting warranty options and was not high pressure like so many finance guys. If you are in the business for a car I would recommend you give them a call before you buy. I would highly recommend the folks at Hiley Mazda in Hurst.
Just leased my second vehicle from Hiley Mazda. Jerry Sevier made this an enjoyable experience.He was very knowledgeable about the vehicles and features. He kept me informed of where we were in the process every step of the way and was able to get me into a new vehicle the same day. Everyone I dealt with at the dealership were very courteous and professional .
I had a great experience at Hiley Mazda of Hurst. Morgan Cook was the salesman who helped me get the exact car I wanted. He was knowledgeable, friendly, easy to talk to, and never pressured me into anything. Mike with financing was wonderful too and was patient and understanding when my 8 month son was getting antsy. I would definitely recommend this dealership to anyone!
From the moment Todd replied to my internet search request, Hiley Mazda was friendly, helpful and made the whole car buying process more fun and painless than I had experienced before. When I arrived, all the staff were friendly and helpful. Morgan met me and immediately let me test drive the car I wanted without a huge sales pitch. Morgan has a wonderful personality; he is calm, friendly, and very knowledgeable about the car. Test drive was wonderful and when we came back, he was very transparent with all the pricing and it was a much easier process than other places Ive been. Joe in Financing is equally wonderful, funny, personable, and made the money side of things transparent, understandable without heavy up-selling. It was also easy and painless. Morgan was wonderful at the end when I took possession of my new car -- going over the new technology in a patient, easy to understand, and calm manner. This is my first Mazda -- but wont be my last -- Hiley Mazda rocks!! Thanks everyone.
Lowest pressure, easiest, and most pleasant car-buying experience ever. Loved our sales rep (highly recommend Brennan) and the business manager (Joe). Really helpful and very efficient. I think we were at the dealer for fewer than 3 hours from arrival to test drive and then getting the deal closed and keys in hand. Also - the detail guys did a GREAT job getting the car ready for us. A+++ experience with a very down to earth set of people. Did I mention I had all three of my kids with me and they were given coloring books and hot chocolate with a kids area while we were waiting.
Was in the market for a new CX-9 and contacted 23 dealerships to get the best deal/ work with a salesman that was actually willing to help. Bruce with Hiley Mazda of Hurst was excellent! He not only gave me written offers which I requested over the phone, but was even more helpful when we met in person. Other dealerships were unwilling to give me an offer and wanted me to drive an hour or even 2 hours away so I could be there in person to get the best deal. I highly recommend both Bruce and this dealership!
This was my first car buying experience and the team at Hiley could not have been more helpful. Jeremy was my point person in setting up an appointment, which was as simple as telling him what worked for us. Once at the dealership Justin took care of us, from having the car ready to go for a test drive right away to answering all of our questions. I can’t stress enough how nice and easy going Justin was, he really made the whole experience great when I had expected it to be very stressful. Lastly Joe explained all the financing options in a clear and direct manner that my wife and I really appreciated. I recommend anyone looking for the least stressful car-buying experience to check out Hiley Mazda.
I had an amazing experience buying my 2nd car with Hiley Mazda of Hurst. I worked with Luke Thurman when selecting my new vehicle, and he is great! I felt no pressure at all. I went to test drive the car, and then took a couple of weeks to think things through. Luke was very responsive to all my questions and helped me to get the best deal possible. I love my new Mazda 6 :) The entire team is great and they truly work hard to make their customers happy.
If youre in the market for a new car especially a Mazda look no further than Bruce Carlton at Hiley Mazda of Hurst. Even though I didnt purchase a car from him, didnt have the color and configuration that I wanted, he did everything in his power to locate the car I wanted. He was always up front and totally transparent with all the costs, rebates, options etc... and offered me the absolute best deal out of all the Mazda Dealers I shopped. It was a totally refreshing experience to deal with a car salesman that wasnt a shyster.
I just bought a new car here yesterday, and I just love it to pieces. My Mazda 6 runs well, makes me feel comfortable, and makes me feel safe driving. Customer service was excellent from Mike Schumann. He showed me how to operate a new vehicle, with this car being a 26 year upgrade for me. Mike showed me every feature the car had to offer and let me test drive it myself. I strongly believe that Hiley Mazda of Hurst provided the best experience for buying a new car.
My husband and I had a great experience at Hiley Mazda Hurst. From the moment we pulled in, Kyle was there to help us look around and answer all of our questions. We never once felt pressured or overwhelmed like we felt at other dealerships. He was very patient, honest and genuine. He made our first car shopping experience a breeze and I LOVE my new CX5 Grand Touring. If youre looking for new Mazda, go to Hiley and ask for Kyle!
I have 2 small children, so I cant afford to spend hours in a car dealership negotiating. I emailed Hiley Mazda with exactly what I wanted (having test driven it before), and they gave me an itemized list of charges associated with the vehicle with different financing options. I had a written documentation of everything that we agreed to, including free window tinting and wheel locks. They sent pictures of the vehicle to show that it was on the lot along with the VIN number so that I could secure the car insurance ahead of time. When I arrived at the dealership to take delivery of the vehicle and sign the paperwork, there were no surprises. I walked out paying exactly what we had agreed. I did get the song and dance about all the extra insurances and extended warranties, which is probably where they make a lot of extra money, but once I communicated that I wasnt interested, they moved on. Bruce was the sales rep that I worked with and Jeremy, the sales manager. Jeremy put together the prices for me. I was really extremely happy with the price, compared to what I expected given my online research. Bruce explained all of the technical details of operating the car, and I havent had any problems. It was much better than having to read the owners manual in detail just to get the car back home. I would definitely do business with them again. Buying a car can be such a pain, but this was the smoothest car buying experience I have ever had. They definitely want your business and will do whatever it takes to ensure that you walk out of the door happy.
I had a great experience at Hiley Mazda and successfully drove off in the exact right car for me. I only purchase a vehicle every 10 years or more, so I buy to keep. Justin Sample was extremely knowledgeable about the product lines, translating my user needs in to which model/ features would be most important to me. I left with a new car in under 3 hours and am thoroughly pleased with my selection. Justin has stayed readily available to answer follow up questions even after the sale, which has been very valuable to me.
Weve purchased 3 vehicles from Hiley Mazda Hurst over the past 2 years and have had a great experience on every deal. The entire staff is excellent to work with and will bend over backwards to make the customer happy. I recommend the dealership to everyone looking to purchase a Mazda.
We had a great experience buying a car from Hiley Mazda. Brennan Champagne was extremely knowledgable and friendly, explaining every detail of the car and thoroughly answering any questions we had. He was patient and never pushy. Brennan directed us through the best test drive I have ever taken, giving us a true feel for the way the car would behave in many different situations. Its obvious he knows the cars and offers a fair and balanced comparison to help you make a good choice. We will be back to see him the next time we buy a car.
I totaled my vehicle and did a lot of online shopping. I found a great vehicle at Hiley Mazda online within my price range and it had all the specs I wanted. Luke was my sales guy and he was WONDERFUL! Everyone there was great! I didnt have to do much negotiating because the internet price on the vehicle I wanted was already very low. I had done a lot of research so I knew what it was worth and what they could have offered for it. They were able to get me a better deal than my credit union for the total price of the vehicle and had me in and out as quickly as they could. The manager called me after the weekend to make sure I was still happy with my vehicle and to see if there was anything they could assist me with.All around, I purchased a great vehicle, Luke was very honest with me in answering my questions and concern, and the hospitality/customer service from everyone was great! My experience here was wonderful! I do not feel hassled or pushed, etc. I would definitely purchase from this dealership again. On my test drive I wanted to show my parents the vehicle who live about 10 minutes away and Luke had no issues coming with me to show them. He met the family and all and answered their questions as well!
Last three cars we have purchased have been from Hiley Mazda. This goes to show that the sales people are so friendly and not pushy like you get at the other car dealers. Derek Haynes was no different from the previous two sales people in that he goes over the top. From the sales manager, to the techs in the garage and down to the receptionist at the front you get that feeling of being welcomed, friendly and out standing service. Mazda has been a great car and staff was part of the decision to go back to Hiley Mazda. If you need a Mazda, ask for Derek, he was a great sales person and took care of me 100%.
Overall exprerience was great. Morgan made sure I got the car that I wanted. Didnt push anything else or push the sale too much. He was very friendly and helpful with everything. Process was very quick and to the point throughout the sale and in the finance department. To top it off they sold me a wonderful car that runs great. Highly recommend Hiley Mazda!
A basic skill you need to have to sell me a car is NOT TO MAKE MY WIFE CRY.We have been going through the investigative process to by a new car. We are the type of customer that does our homework and looks very deeply into the investment of buying a car. I had been hearing good things about how the quality of Mazda has improved since the days of “Fazda” (Ford/Mazda). I encountered numerous YouTube videos, and other articles and the result was extremely positive.We were excited about test driving the CX-5. My wife was very excited about it. I had been seeing them around and like the styling. We had not made our mind up yet on new or a used or even if we wanted a Mazda. We wanted to learn more. I generally start with a used car in a model to see how they age and compare to a new. We went down to Hiley Mazda of Hurst, TX.I have never been so disrespected and rudely treated in my life at a car dealership!!! Until today, we had never driven a Mazda anything. We had heard good things about the CX-5 . We did get to test drive one pre-owned 2017 CX-5, but then the sales guy informed us that its Saturday and the busiest day of the week for sales and asked if we were going to buy or not. There were no other customers in the parking lot!!! None!!! I spoke with the manager over at the new side of the Mazda dealership. I did not really wish to occupy the same building with the salesman we just had. There were at least 3 sales reps with no customers, waiting to help me, again I did not see any other customers during my entire visit. This Mazda dealership was NOT busy, but evidently the one salesman was too busy for us today. The Pre-owned sales reps words and how he treated us were so bad that my wife was crying. This was our first experience with any Mazda dealership. Is this how all Mazda dealerships treat people? I do not know what this Mazda dealership sales guy assumed about us, but he was wrong and should be ashamed for treating people this way. I have never been so upset with a car dealership as today and how their actions and words and attitudes made me feel.Unfortunately my wife is still upset 3 hours after the bad experience even though I believe Mazda has made a great number of improvements this one experience has made it hard for her to even want to try Mazda again.
Total reviews rating 4.5
199 Reviews for Hiley Mazda of Hurst 2023:
Review №1
2022-01-24We had an excellent experience working with Bruce Carlton, he was very transparent and responsive from the very beginning. We leased our Mazda 3 from out of State, and the online + phone communication was exceptional. When at the dealership, we closed the deal in a timely fashion with no inconvenience or surprise fees. Overall, we are greatly satisfied with Bruce and Hiley of Hurst!
Review №2
2022-03-30I bought a brand new 2022 Mazda CX-5 and I love it! Bruce Carlton was very helpful and super transparent throughout the whole process! I came by three times in total and Bruce was super nice and was able to answer any questions I had. Hiley Mazda of Hurst was fantastic and I would buy my car there again and again 10x over! As a first time car buyer it was really reassuring to have all the information presented so quickly and efficiently.
Review №3
2022-03-29The salesman named Bruce, got my mom into a CRV with no problem and really good thorough customer service. This lot is currently under construction, but all the gentlemen that my family and I passed by politely welcomed us in. I am really happy that my mom was able to find and get something she liked!
Review №4
2022-02-12I bought my new Mazda CX this week with the help of Clay Fuchs. He was helpful and pleasant and made the experience as pain-free as possible. This is my fifth Mazda from Hiley and I don’t see myself going anywhere else for my next one.
Review №5
2022-04-20Bought a MX-5 from Leo he was super helpful and nice and made the process really easy. We love the new car and we will definitely be coming back to get our next Mazda from here! Great customer service and even better cars!
Review №6
2022-05-22I went Hiley to check out a car on the used lot. Handily enough, they also had the exact new car my girlfriend wanted to purchase.Wes Ward approached me on the used lot side and was simply the nicest, most engaging, personable individual Ive encountered at a dealership.I came back two days later ready to purchase, and Wes made the experience so easy, friendly, and shockingly quick. There was none of that let me talk to my manager five times like Ive encountered at other places. Wes was straight forward, great at communicating details, and a pleasure to work with.Im thrilled with my new used car and would happily work with Wes again. Ask for him! You wont be disappointed.
Review №7
2022-05-06Buying a new car is usually like pulling teeth, but Hiley Mazda in Hurst made it a pleasure. It was a 100-mile trip for me, but it was well worth it. Their website inventory is accurate unlike most dealerships these days, and the price given to me by my salesman, Rich, was the price I ended up paying. Rich knew the car well despite being a brand new 2023 model and took time to explain all the features. I couldn’t be more pleased with my car buying experience than I was with Rich and Hiley Mazda of Hurst. Thank you!
Review №8
2022-02-19I had a very pleasant experience with this dealership and specifically our salesman, Bruce. He was very honest and straightforward and helpful. They definitely work magic around there and do whatever they can for their people!
Review №9
2022-07-18Clay Fuchs and his team made buying my new car a breeze! Clay was patient and diligent in searching for the exact one I wanted. Once it arrived at the dealership we scheduled a time for me to come in on a Saturday, he was even kind enough to understand my running late an hour. I was in and out of the dealership in under an hour and a half. I feel like the team even played a special song while I was signing documents? :) So happy with my car and the experience and looking forward to checking in when I get my car serviced.
Review №10
2022-04-17We just purchased our 5th car at this location and are so very happy with the service we received. Rich was so kind and professional and the sale was so easy. I can only recommend this location to buy your next Mazda. We were in and out within 2 hours. Time is truly money. And the car smells so good! Thank you Hiley Mazda for making this car buying experience a great one!!!