Hilton Garden Inn El Paso University in El Paso
This place needs to lose its right to use the Hilton name. The lobby is deceiving, it looks pretty decent. The rooms however are horribly dated, dingy and smell stale. The hallways and rooms are very dimly lit but that can’t hide the dirty walls. The parking lot needs more light as the area isn’t the safest. This is the worst Hilton property I have ever stayed at.
It depends on your room. Im in 130 and there are only 2 rooms on this floor. All the maintenance and staff come through here all day and the doors slam all day. No rest possible. 1st floor should be done with. Handicapped shower not for everyone!!!!!! Water leaks out to the mat your supposed to step on to dry off. Go figure. Too bad this was for business and did not have a choice or else I would have left.
Hotel is very nice. The staff were fantastic. I had a very good burger for dinner and breakfast was delicious.
Positive: Location, free parking,free WiFi, and courteous staff. Bed was very comfy! Negative: Loud air conditioning system.
What a horrible experience! Do not book the Parlor - Murphy Bed, furniture is old and smelly and the bed is the worse... I woke up with back pain. I do not recommend this hotel.
Enjoyable, relaxing stay! Very nice hotel! This was my first visit to this hotel and my first visit to El Paso since 1989. I was thrilled to return to El Paso, although my visit was just one day and one night. The hotel is located at UTEP campus. There is shopping and several dining options available within walking distance of the hotel. Naturally, when I located the Whataburger less than a block from the hotel, my dining decision was instantly made! This hotel property is mature, not a brand new facility. However, its very well maintained and managed. The lobby and adjacent common guest areas are cozy and comfortable, featuring Mexican/American southwest accents and decor. There is a very relaxing fire place in the lobby area. My guestroom was large and spacious. My room was very quiet with a comfy queen size bed, large flat screen TV, wood flooring and large window. I had an excellent city view with mountains in the distance. Without question, the best hotel asset is the very friendly and efficient staff! The front desk personnel and airport shuttle drivers made our stay even more enjoyable. The hotel staff went above and beyond to ensure I and my coworkers had everything we needed for a pleasant stay. I most certainly must give huge kudos to the Hilton Garden Inn and the people of El Paso for observing safe social health protocols during the Covid pandemic. I travel weekly, and El Paso is the first city I have visited where the majority of residents are wearing masks and adhere to social distance. If you are like myself, and have concerns about travel during the pandemic, visiting El Paso and the Hilton Garden Inn will put your mind at ease. The hotel is very clean, there are hand sanitizer stations available and the staff, and most guests, are wearing masks. Thank you El Paso and the Hilton Garden Inn for providing a safe, enjoyable stay!
Great hot tub. Awesome place clean rooms some of the best rooms in the area. had some frustrations with the pool hours, and got trapped in the elevator a few times before I decided to just take the stairs.
Myreya was the sweetest! She was so welcoming and kind and I instantly felt at home. Everything was clean and nice, but she made it a wonderful experience!
Best smelling hotel ive been to, idk, i loved the smell🥂friday night & bar/restaurant closed🙄, parking lot is not big vehicle friendly but managed with big vehicle this time
Positive: Nice clean room, helpful and very responsive staff. Negative: Guest laundry facilities broken and a little rundown.
Hotel is great! They offer a good breakfast that is made to order and the waiter is awesome! Very attentive and professional. Rooms are nice with Samsung smart tvs and the beds are huge. Come with a microwave and a fridge. Right next to the campus and bars for some good food and drinks. Love the El paso hospitality give it a try you wont regret it. Also theres an airport shuttle and get quite the view of the El paso star along the route from the airport at night. Love El paso
Positive: Staff very accommodating. Negative: Room had water damage and air conditioner very noisy.
I really enjoyed my time there even though I was on a business trip but my 4 days that I spent there were wonderful. Make sure you always tell the front desk if you want your room clean if youre staying there more than one night which wasnt my case. I enjoyed being by the pool which was kept clean and well maintained. The front staff are wonderful and they do their best to make sure that all your needs are met. I will definitely be staying at this hotel on my return trip back to El Paso
Avoid this Hilton Garden Inn. This is one of the lowest quality Hilton properties I’ve stayed at. Seems like an old hotel that was poorly renovated- does not live up to the garden inn name.The room we had was really rough. Paint and wallpaper were peeling in the bathroom. The room could also have been cleaner. There was garbage in the ice bucket. The floors also needed to be swept as there was dust on them. To top it off, the ice machine on the floor did not work.The one redeeming quality is the staff. That is the only reason this is not a one star review. Every worker we talked to was super nice and friendly. That is not enough to make me stay here again though.
We loved this hotel! Clean, comfortable room and bathroom!
This Garden Inn hasnt been updated since Clinton was in the White House... Marks all over all of the walls, dirty worn out carpets and outdated decor. Toilet ran longer than any marathon runner could ever dream of. Room just seem dingy and old. Not comfortable at all.
The outside view of this hotel was fabulous. I loved this place. I definitely come back soon!!
Arrived at 1 am for our stay. Slept very well. Room very comfortable. Safe area. No complaints and will stay here again when in the area. Note:there is a deposit for incidentals; not sure how much but would have been nice to be told that up front ($130+?).
Not organized. Should close the restaurant. It used to be very good.
Hotel was fairly clean. Room was acceptable, bathroom could use updating. Ate breakfast at the hotel dining room. The hotel is under staffed (climate for these days, not hotels fault) leaving two cooks and a dishwasher that were all pulling double duty as waitstaff too. They were polite and courteous but overwhelmed. Hotel management runs a competent staff so they should take steps to adapt so guest are not under served and staff overwhelmed shouldnt be a overlooked problem.
Stayed here for a month for business and cant say enough about the staff here. Fernanda is the heart beat of this place and coming home to her smile and warmth after a long day was so nice. David placed me in a room that was off an arm the main hallway, to reduce my noise exposure and I found my stay to be very peaceful. UTEP is gorgeous and the area is very safe and walkable. Hands down would stay again.
Carmen at the front desk is informative, welcoming and kind. The hotel was all very clean. Water pressure is good. The worn out mattress is the reason for the reduction of 2 stars.
Stayed here for three days waiting for a patient at a nearby hospital to be discharged. They were fantastic about holding our luggage in case we needed another night booked. Customer service was excellent. Breakfast is not free and the selection is standard eggs, toast, potatoes, etc. Omelets were fantastic, my compliments to the chef. Unfortunately, my wallet wasnt as happy. The area is considerably lacking in breakfast restaurants other than a closed-for-remodel Village Inn and fast food. Not a lot of shopping nearby besides an Albertsons. Really close to UTEP. Picture is view from room.
Clean rooms. Good friendly customer service. Pleasant staff! Location is great within a walking distance to so many other places. Close enough to the Interstate, but not close enough to where the traffic is a nuisance.
People there were so friendly.. Carmen at the front desk, hope I spelled that right, was just the best. Thank you so much for the hospitality. And Im not sure what his name is but the skinny tall guy works in the mornings, your awesome, thank you as well.. they both deserve a raise..
I was quite impressed by the hotel, It has excellent facilities, very good location, now that we are in a time of pandemic, sanitization in each area, and especially in the rooms it is unsurpassed, the attention they provide to each customer is unbeatable, I had the privilege of meeting Heather, Abraham, Aby and Grey, they sincerely, make you feel at home and they are all the time aware of anything you might need. It only remains for me, to congratulate you and thank you for all the attentions you had with me.
The rooms are really outdated, some of the bathroom fixtures need replacement. Our shower was constantly leaking water and the toilet was difficult to flush.Its hard to justify the daily rate for this hotel compared to other equally priced hotels in the East part of town that are modern.
My stay was purely amazing from the moment I checked in until checkout. It was only for a night as I’m passing though but I just want to really compliment how clean the hotel was and felt, and most importantly the customer service I received from Fernada,(I apologize if I misspelled your name)this young lady was beyond amazing. A true hospitality expert and Hilton should be honored to have her as a member of their team. And I love how the bar is open until 10 as if you’re arriving late, you still have time to grab something.
Negative: One elevator was broken. Took a long time to get on elevator.
When I first walked into the building I can feel the warmth. The whole hotel smelled good. No unpleasant smells anywhere like some hotels even though there clean. Customer Service PLEASANT! Clean room and restroom a plus! Breakfast was fresh hot and yum! Well stay again. Thank you for your service!
Nice facility, but they double billed me which I still am working out. (Friends traveling with us also stayed and hotel billed both rooms to me in error, but wont change it until my friends call, and theyre not currently available)
Nice property. The staff was great. David thank you. Always love the clean duvets. The Hilton is cleaning and taping down the room. ( See pictures of remote) Once the maid service is out, no one enters. Cool
BREAKFAST IS AMAZING. Props to the chef and waiters they are so kind and helpful. Food is amazing. Would stay here forever just for the amazing breakfast!
Overall its a nice location and well-maintained property, though the outdated HVAC system (those notoriously noisy under-the window units) did not allow for any good sleep. Question to Hilton and all American hotels, as a matter of fact - when are you going to discover those wonderful (quiet and efficient) split AC systems that have been in use worldwide since early nineties of the last century? I wish you to catch up with the rest of world ASAP...
Very clean rooms! Spacious and wonderful safety amenities for disabled individuals! Excellent hospitality! We will return to this location for future stays!
The hotel is excellently located and has free parking. The staff members are polite and eager to assist. But the hotel is now showing its age and needs some refurbishment. The ATM was out of order. The rooms are OK, though on the small side.
THEY WILL CHARGE YOU TWICE FOR YOUR STAY. I stayed here 3 weeks ago and paid at check in, yesterday they charged my card yet again for the same amount. An absolute fraud. Will be making a report to the better business bureau.
We have stayed multiple times at this hotel and it was good. But this time was our last, we are never returning. Thanks to the extremely rude and confrontational front desk clerk. Then there was the broken hot tub, that was brownish with stuff floating in it. Thanks but no thanks.
Rooms are old looking, but are very clean. Service is very friendly and efficient. My only problem was they use an air freshner that smells like cheap cologne, and it caused my allergies to flair up, and gave me a bad headache.
After leaving Hilton Homewood suites because shower water was cold and the pressure low, showering here has been a dream! The water is hot and the pressure is high! The staff are friendly and accommodating, bringing extra towels and coffee at request. I don’t smell anything bad and the rooms are updated, better than where we came from. We didn’t eat or drink here this visit so nothing to share. Parking is safe, no issues.
Our room was upgraded to a suite as there was no usual rooms. The staff there were friendly and helpful, we got great wine and beer at the bar. The rooms were very clean and made me feel safe to stay during covid.
Ill start with the good before the bad. Front desk staff is always friendly,rooms are clean and lobby is very nice and inviting. Now for the bad. This hotel is in a convenient location BUT they never keep up with the pool area and who is using it. Random people walk in off the street to swim and take all the towels. We complained to staff and nothing was done. Next day it was the same thing, TWO whole families drove up and unloaded the trunk complete with coolers and pool toys etc. And stayed all day and once Once again we mentioned it to staff and nothing was done. They could at least ask for show of room key or name on Reservation. Its not right to pay for a room and pool privilege while anyone in El paso can come and swim all day for free.
Great customer service nice rooms
Non working elevatorsFilthy Exercise roomRooms not clean and noisyBeware of high accommodation rate fluctuations which DO NOT reflect the quality of this hotel.
It was pleasant. Went there with a lady friend and had a good evening. Because the rooms are immaculate. The food bar at the entrance was awesome. I was hungry !
Clean rooms, well maintained pool and hot tub area. Right next to the UTEP campus
Lovely and very well located...staff Super friendly.
Staff was nice and the facilities were clean. But they have no breakfast options in Sundays which were not mentioned to us on check in.I know things are upended with COVID, but we choose Hilton Garden Inn for the breakfast and get it with our Diamond membership. No one offered a substitute. And the room rate wasnt cheaper to compensate.Probably wouldnt come back.
Nice part of town, hotel with bar and coffee shop, dated room with free standing AC unit, beddings ok, bathroom ok. No frills.
Very disappointed in this hotel! Very loud and noisy air conditioning units and ice machines. Airport shuttle service caters to airline crews not customers; so I had to take an uber.
Very nice room, the staff is very professional, and the pool and parking are great as well. No complimentary breakfast, though the in-house restaurant isnt too expensive. There only seem to be 2 bedrooms downstairs, both handicap accessible. I stayed in one of those rooms, very spacious. Overall I enjoyed my stay.
The Hilton garden inns have always been good to me. The staff is friendly the hotel is well kept. Smoke free. Spacious rooms. Glad they have handicapped rooms available if you need one. Only thing I think kinda sucks is theres no complimentary breakfast. You have to pay for it. However it is a real breakfast with eggs, and all that good stuff. I just dont like that theres not a free light breakfast for guests.
Nice ambience, great service.The bar and restaurant are a big PLUS
Great hotel, a little older but still well kept. Centrally located 6 minutes from Downtown El Paso, walking distance to Don Haskins, and UTEP. Great location. Lower West Side off Mesa.
Nice people, great rooms. One of the elevators was out of commission, which slowed us down a little. The free shuttle was very handy. I recommend this property if you want to stay near UTEP or the near west side.Update Oct 2019: an elevator was out on this stay too! And it would be nice if a bench was outside so I could sit while I wait for my friend to pick me up.
Staff was very friendly, rooms were clean and comfortable. Bar and restaurant had a nice variety of options and the location is great. Would recommend to anyone.
The hotel is beautiful. The wifi is fast with no issues. Breakfast was delicious. The staff are very friendly and helpful. The customer service is the best. Fernanda at the front desk was awesome. I would definitely recommend this hotel.
Nice hotel. Booked and paid for room via Expedia, but for some unknown reason got hit with an additional $20.94 charge. I am disputing with hotel and AMEX.
Staff was friendly, rooms were very clean. What I really liked was that hotel was close to a variety of restaurants.
The hotel is decent but the view is not great. The shuttle only runs 3 miles, which 5 miles should be the standard. The staff is pleasant, but I highly suggest going to another hotel within the area.Ambiance 4Room with a view 1Shuttle service 1Staff 4
I booked a room here at the last minute for the Mana concert on September 11, 2019 and it was an excellent hotel experience. Very friendly and helpful staff as well. Ill definitely be staying again. Keep up the great work, Hilton!!
I really like this Hotel and stay here frequently. The rooms are always clean and very well maintained. The rates are always very reasonable if you book a few days to a week in advance.The bar staff are excellent and the selection isnt terrible.The restaurant is decent. I frequently find myself eating in house rather than going out, and as a business traveler this is a big plus.There is a charge for breakfast but this is waived for diamond members. The breakfast is better than most Continentals youll get at a comparitibly priced property, with made to order requests available.That said, I had a very expensive watch stolen from my room, and now do not allow staff to clean my room while staying at this hotel. The response to this was extremely lack luster by management. They told me they questioned house keeping, who promised they had not stolen it and had a good track record. I eventually had to file a police report, which resulted in nothing.Keep in mind that following up on the theft of valuables is extremely difficult and unlikely to bear any results. I recommend using the room safe while staying here.In summary, this is an excellent, well maintained hotel, with a decent bar and restaurant. Its well located, clean and comfortable. The area is perfect to access most of the city, and I recommend it to any traveler. Keep an eye on your things, use the safe, and its a great property.
Great place, comfortable and clean, the bathroom was very nice too. The complimentary water in the lobby was a life saver as we arrived quite parched! SUPER convenient if youre visiting the school, as the gate in is actually in front of the hotel parking lot!
“Cozy and comfy” Came to El Paso for a wedding and this was the only hotel near the wedding. As soon has I walked in I was greeted and asked for assistance with my luggage, Got to the front desk and checked in took under 40 seconds! Opened the door to my room to be welcomed with a very clean room. Over all the service and staff were amazing definitely with come back. Sincerely Elizabeth
The hotel is pleasant, rooms well appointed, beds extremely comfy, pool is nice, but the staff are the stars of the place. Never stayed in such a welcoming, Can do hotel before. Im really enjoying my stay.
Best attitude of a staff I have seen in years!! Abraham and Marcella were so welcoming and friendly as soon as we walked in! Abraham was who I made the reservation with, so it was nice getting to meet him,... He made sure I had what I needed to get settled. Next morning at breakfast, Lyndsey was so accommodating and helpful!! Every staff member we encountered was very friendly!!
Not great for a 3-Star Hilton Garden InnMy Wife and I fortunately only stay here one night as we were passing through El Paso. Weve stayed at many Hilton properties and while we arent usually blown away at the 2 and 3-star locations, other hotels continue to raise the bar. Considering this particular hotel was billed as a 3-star hotel, we were unimpressed. Even at a lower star rating, weve had far better stays.First, once you get past the entrance, the hotel just feels old and outdated. Its the little things, such as dust and dirt in the corners, poorly painted areas, uneven tiles, etc. Then there are the two elevators, both of which are super slow, and made very concerning noises.This theme continued into our room. Wood floors are nice. And thats where the compliments end. There is an old-school window HVAC system with the worse controls Ive ever seen. There is no heat/cold or fan setting. You just adjust the temp on the wall. If you go a few degrees above actual room temp, it turned on the heater.In the middle of summer.The bathroom was on the small side. It too felt outdated. But was functional and got the job done.The bed was not comfortable. It felt as though it sloped down in the middle as well. The TV worked and was a reasonable size. Internet was on the slow side, but acceptable for basic internet tasks.They included a hot breakfast and even made-to-order option. I tried some of the hot items such as eggs and sausage and was very disappointed. So I asked the cook to make a bacon egg and cheese breakfast taco. Instead, he just took the horrible already made items and tossed them in a tortilla. Spoiler... it was still bad.Overall, it wasnt a terrible experience. We didnt leave without at least some sleep. We got a good shower in. And didnt leave starving. But considering the many other 2 and 3-star hotels we stayed over the past few weeks, this was by far the worst experience. Its time to step it up, folks.
The staff have all been great - friendly, efficient and helpful; room is lovely with a comfortable bed, tv, coffee appliances and beautiful work desk. Breakfast was wonderful as well! The complimentary wifi was a bit spotty at first but seems to work well now.
Great place to stay. Very clean and attentive service at the front desk. Very safe area right down the street from UTEP and very accessible to downtown. Lots of restaurants close by. Very quiet and comfortable. A great value.
Excellent hotel. Friendly staff. Really appreciated the hotel going to the football game- free shuttle to the game, close enough to walk also if desired. Comfortable beds, good AC units. Overall very solid. Definitely will stay there if I go back to the area for a game.
We came in early August and when our room wasnt ready, the ladies at the desk upgraded us and gave us free breakfasts, which was really nice of them. Decent location and good sized pool. The breakfast - which we got comped for - was not great, to be honest, and if I had paid the full amount I would have been disappointed. I am not sure the advantage of Garden Inns over Hamptons and Homewoods where you get bigger rooms and free breakfast - overall though nice place to stay by the university
Very nice place to stay! Kind of near a lot of medical facilities, but seemed to be decent are.
Good place. Very good breakfast.
The team members at this location are always so friendly and helpful!Today I was looking for the ice machine and Panchito saw me and offered to get the ice for me!Wow, Ive seen a steady decline in customer service across the country, but Not Here.Thank you Hilton Garden Inn University and thank you Panchito! :D
Front desk staff, Jesus was awesome. Hooked me up w a price match from online. I was upfront w him that I didnt book online because the site seemed sketchy but I definitely liked the price and he was cool about it and gave me the internet price for a great room. Great bar and restaurant area. Friendly staff.
Friendly staff, excellent shuttle service and delicious food. A special thank you to Brenda (front desk) and Angel (airport shuttle driver). Room was comfortable and very clean.
Very disappointed. For the price I would have expected better. Room is decent sized and comfortable. Dark hallways. Almost no lighted signage at night made it difficult to see the building at night. Billed my card an extra $200.00 for incidentals and made no apologies. Was within walking distance of hospitals.Chose this hotel due to its close proximity to Las Palmas Medical Center. Kind of pricey for a Thursday night but rates dropped on the following nights. No two nights were the same. Upon returning to our room on Saturday we found the room hadnt been cleaned. Notified front desk and only received an insincere apology. Extended our stay additional night and inquired about a hospital rate for the remainder of the week. Received no response. All nights were booked including breakfast but restaurant still tried to bill us $25 for breakfast. Upon checking out on Monday, I inquired again about a hospital rate and was told no since hotel was full. We will book a different hotel for the rest of our stay and likely not use Hilton again. For a hotel that advertises if youre not satisfied, you dont pay, they sure did nothing to ensure we were happy.
So farEvery thing is spectacular
Overall a decent hotel, but knocking some stars because I didnt receive my expected free breakfast due to a technicality. I had hoped that the front desk could be more helpful and flexible in fixing a small problem for a HH elite instead of making me fend for myself.
I stayed at this hotel again in May 22nd, - 24th, 2017.I like staying at this hotel and I really like the staff especially the staff at the hotels restaurant and bar. They take care of you and watch out guys theyre pretty and will flirt for the better tips. I fell for it and they got a good tip from me.The other staff was very nice and they even fixed a toilet issue for me as soon as I called it in. The repairs were completed in about 30 minutes from me calling it in. A+The food is great and worth just staying in if youre there for a long time and dont want to get out and drive in the traffic. I had the club sandwich, the pizza, and the pasta. The breakfast is good and the fruit was fresh. Sorry I dont drink coffee and cant give you a review for the coffee lovers.Ive got to go back in June and have already reserved my room for that stay. The room is very clean and comfortable and the last place they put me was very quiet most of the time. The internet could be better but it is down town and I should be thankful I had some.I have to travel to El Paso each month and will probably reserve a room at this hotel each time I go. I usually dont give this good of a review but it was that good of a stay. I stayed in April and May and both visits were extremely good.
We stayed there from 6/20/2018 to 6/25/2018 we were there during Combat Vets run. I have stayed at many hotels and was never treated as well as I was there. They treated me like a long and the kitchen and bar staff day and night shifts were wonderful. The front desk treated us good. I highly recommend staying there.
I have stayed here at least 4 years in a row for work. Staff is always nice, helpful and goes above and beyond. Rooms are clean and comfortable. Food is good. If you are going to El Paso you should consider this hotel..
I didn’t actually stay here but accidentally took the shuttle to this hotel instead of the one near the airport. Heidi was amazing and she drove me to the correct location even though it was outside of the hotels range! What great customer service!!
Customer service was great, friendly staff. The building is a bit dated. The room was clean except for a few stains on the door to the bathroom and the microwave 🤨
Great hotel. Has everything. Nice little bar. Good customer service. Nice looking lounge. Comfortable bed. If I was staying for any occasion it would be very comfortable. The desk was big and you could work on it. I just wish they had breakfast options for room service but whatever. Only drawback were little things. The lighting was flourecent makes my head hurt at night. The elevator area was hot and stuffy but its ok the ice machine is right there. Not much too it. Pretty marriot-ish place. Would recommend would stay again.
Staff was friendly and helpful, room was clean and nice. Stayed in a single king room and they included a mini kitchen ( Keurig, microwave, mini fridge ). TV had some premium channels included ( HBO etc ). The only negative to note is that there is no breakfast included. They have a breakfast buffet for around 12 dollars per adult. If your planning on eating a ton of food for breakfast its totally worth it, but if your just looking for a light breakfast itd be better to go to a local restaurant considering the price to quality ratio.
Only two elevators and one was broken during my stay. Resulted in long waits with few clients using Covid-19 precautions.
Standard Hilton Garden Inn Property with corporate Hilton COVID cleaning protocols in place. A few random hairs in the bathroom but overall pretty clean. Looks like an atypical bar or restaurant attached in the front however but with COVID they seem to be offering a more curtailed menu and lingering policy.
Positive: Staff Negative: Nothing
Great location, exceptionally clean, well priced and offer military discount. They have 1 w/d for guest use at $1 for each. Breakfast was fantastic as well... nothing negative to say!
Stayed here through hotel tonight. Only to be charged three charges the night before I checked out. Front office states they never received payment from hotel tonight so I am responsible. Hotel tonight says Hilton garden inn charged them immediately, there is 4 others at the front desk right now with the same issue. Do not stay here. You will be financially robbed.
Someone ran our credit cards through multiple times for a 2-night stay, several days after our departure. It took several calls and emails to the general manager and to Hiltons Guest Assistance/Complaint Line to get them to respond and investigate the unauthorized overcharges. We do not recommend this location (or any Hilton Hotels, based on their lack of concern and reluctance to timely investigate and respond to this incident). Someone has sticky fingers in either the front or back office or the general management team---there isnt any way to explain their lack of responsiveness when clear evidence was produced, and cards were charged a 3rd and 4th time, several days after departure. Be forewarned!
Rooms were clean, nice lobby. Rooms were very old looking and not up to date. Had leaky faucet, rust on doors. Don’t have much of a discount for nearby hospital guests.
Hands down, the best HGI Ive been to. Staff is great and their bartender Diana has exceptional customer service experience. She really goes out of her way to make your stay comfortable and welcoming.
The staff, from front desk to restaurant, were friendly and helpful. My room was very clean, and the food in the restaurant was very good for a hotel. Would definitely stay here again.
Front desk clerk Fernanda really exceeded my expectations with her kindness and great customer service. We will be back!! Thank you Fernanda!
Absolute terrible experience. We booked a hotel for three nights at a rate of $90. We decided to extend our stay for 7 more days and we let the person downstairs know and she says no problem its taken care of. When we get our final bill what do we see? a $200 per night charge. The fact they have the audacity to charge $200 a night is ridiculous. To put into perspective? a Five star hotel in Vegas charges $150 a night. It was dead all week during our extended stay so I guess these guys were just money hungry and greedy
The UTEP music department put me up here when I was invited to be a soloist with their jazz ensemble. I am originally from El Paso and even used to live a few blocks from this hotel when I was a student at UTEP. So it was a great location for me to walk to all of my old haunts. Nothing better than El Paso style Mexican food and there are a few good places to eat right there....walking distance. The hotel itself was wonderful. Very friendly staff and very professional.
Excellent staff, would recommend highly. Planning my next reservation in a bit. The shuttle driver Abraham was excellent. I didnt know the hotel offered shuttle services to the border and back. Excellent driver and took me and my daughter a small tour thru downtown el paso and gave us information about the crossing and the meeting location when coming back.. keep up the good work!!!!!
Over priced for what they offer as far as amenities. They can’t even update their restaurant hours of operation nor put a menu for those interested.
Attended the Mothers Day Brunch and my mother and grandmother loved it. My mom had the ribeye and lobster and she absolutely died over the lobster, the ribeye was okay, could have been better seasoned. My brother, grandmother, and I had the regular breakfast brunch and we were not disappointed. Great visit with amazing staff. Could have had more servers on duty but overall amazing time.
The wait was excellent. Always asking what else I needed. And even offered to free nights due to a scheduling issue on on part. I would very much recommend the breakfast buffet and the smiles and cheerfulness of Kristal Reyes.
The room was warm and they immediately sent someone to maintain the ac unit and he worked on it for awhile and very nice but it wasnt till the temp we set it at till 2:30 that morning. We went to sleep sweaty and hot and slept with zero blankets the whole night.
The hotel was clean, and the staff were kind. It was in a good area and had everything we needed!
Excellent hotel, the staff from check-in to restaurant on site were great. The location to UTEP, downtown and area attractions are a quick and easy drive. There were many restaurant venues in walking distance. The hotel rooms are up to standards with Hilton. I will be returning soon.
The room was clean and very quiet. Bed was very comfortable. Food at breakfast was great and tasty. Staff is so friendly.
The room was fine (427), but the TV was acting up. The TV remote wouldnt work well and I couldnt access channels with the TV buttons because of the way the channels system was set up. I couldnt watch the news in the morning. Also, the breakfast in the lobby isnt complimentary, which is find, but easy to get confused and think that it is. Some coworkers of mine hadnt been told that the breakfast was not complimentary until after their meal, and had to pay $13 each, and pay a colleagues tab that had left earlier because they thought it was free.
Great staff, clean rooms, great accommodations and location. I highly recommend it
The Hot tub was Full of grey hair,But the beds were comfortable at leastThe Pool was a Fine, And Nothing else
I have stayed here a few times. The hotel is fine and very convenient when having meetings at UTEP, less than 100 yards away. The rooms are fine as well. HOWEVER, the management is the absolute worst! I left an iPod and a charger in my room right before I checked out. I called to inquire about them on the off chance that someone was honest and turned them in. I didnt actually expect to get them back, but I did expect a certain level of customer service...how about a return phone call at the minimum??? My anger and annoyance only escalated after calling on 3 occasions without a response. Finally on the 4th call, I got a return call from the manager who then stated that a claim would be opened. This particular hotels insurance is handled by Zurich Insurance Company who was even worse with retuning phone calls....it took 2 weeks when I was specifically told by the agent handling the claim that I would have a resolution/response within 3-5 days. Again, the items are not the point; it is the lack of professionalism and basic customer service that I have a problem with.
1st visit ...loved it..everyone was so pleasant...room was top notch..priced fairly..loved the pool..
Very comfortable, clean and accommodating. Only stayed one night passing through, but from the short stay, I am comfortable recommending.
Its a nice quiet hotel with comfortable beds and friendly staff.
Hotel is beautiful, and very close to the UTEP campus. The lobby is very well decorated and welcoming. The rooms were very clean upon arrival. Easy to park and lots of common areas to relax in. Breakfast area is standard to a HGI.
Typical garden inn. I stay at Hilton garden inn for the breakfast I love the option of a short order cook. Unfortunately the worst breakfast i have ever had at a garden inn was here. This was the first time I seen a buffet. I of course ordered an omlete and French toast as always and the omlete was on point the French toast came out not fully cooked and it was one slice of bread served on a saucer with no butter and bucket of syrup. I did not eat so I noticed she had honey butter biscuit so I asked for one of those with sausage and egg to go. I mad a sausage egg honey butter biscuit in my truck before I left the parking lot I took one bite and it was hard as a rock. The egg was rubber sausage was okay. You could tell this cook does not have passion for her craft.
We will be staying at the Hilton Garden again in the future. We were very pleased.Highly recommend the hotel.
Great staff, be it in the lobby or the grill and bar. Stayed for over a month and not disappointed a single day or night. Friendly outgoing and upbeat staff. Always willing to go the extra mile to take care of customers.
Very nice hotel and amenities. The beds are not very comfortable, had a much better sleep in lesser rated hotels. The pool is nice as well as the expansive outdoor areas.
Durinf our UTEP homecoming weekendCarmen at the front desk, and the morning waitstaff were outstanding!
I enjoyed my stay. The room was large and clean. I had no real complaints except breakfast-- I did not know the hotel offered this up to guests.
Staff was friendly. Room was clean and had everything I needed. Breakfast service had a good selection of standard breakfast items. Would stay here again.
Everything was great. Wireless and wired internet is provided and works fine. Nice snacks and drinks in the lobby. Note that you dont have a free breakfast though. Still, it was a great experience.
Love this hotel. So clean!!! The staff is amazing, helpful and friendly!
My wife goes to El Paso on a regular basis to visit properties that her property company out of Denver manage.She has stayed at this hotel twice. Both times when getting breakfast, she has been the first to arrive, with no attendant present upon entering. My wife starts to get breakfast and has the woman attendant come in and rudely ask what are doing and what are you getting. She was so flabbergasted the second time, after thinking it might have been a fluke the first time; that she just left her tray, and went back to her room without breakfast.The attendant made her feel like she was stealing food.I am absolutely astonished at the lack of customer service at this hotel in this regard, especially since it was brought to the front desks attention both times and no apologies were made either time.Take your business somewhere else where it is appreciated!!!
Attended a wedding anniversary party in the ballroom. The room was spacious and nice. The food was good. Service was also good. All in all, a good place for events.
The room was very clean. The staff was very nice. I ordered a veggie burger from room service and it was delicious! Definitely recommend staying here.
This is my go to hotel for stays in El Paso. They consistently are able to meet special requests. They provide a clean, reliable environment. This is important when you are away from home.
The Hilton Garden Inn El Paso/University is in a convenient and great location right next to the University for family to stay when visiting and on Mesa Street surrounded by ample choices of restaurants and entertainment. The hotel is easily visible from afar making it easy to locate and is clean with great service.
Good location. Hotel needs some updating, it feels tired and worn out.
This is definitely where Ill be staying every time I come to El Paso. The views were great, the food was excellent, and Blanca did an awesome job with keeping everything in my room immaculate during my stay. Im sold.
Clean, felt safe, breakfast was absolutely the BEST!! Location good!!
How bad can a hotel be? Go here and find out. I stayed for a weekend. Room service never showed up to clean the room. The food was poor, greasy and not hot, and the service in the restaurant was awful. Ive been diamond for many years and this was bad
Excellent hotel from the nice rooms to the excellent breakfast (have to pay for anything you order like omelettes, that was a little confusing). Small bar and nothing on tap but service was great with nice atmosphere.
For the brand of this hotel youd think they could provide complimentary breakfast. Also, when I asked if there was free breakfast the front desk guy said yes its over there. Now Im finding out its not free.
This hotel has many perks like being right next time o the university,but the hotel has many cons as well.The pros are good location and friendly and helpful staff.The cons are abnormally small rooms,warn-out beds and the first floor is not maintained and cleaned as much as the rooms.Beautiful Pool and patio,would recommend for business meetings and 1 or 2 night stays ,if you want to be close to the border and university.Otherwise there are nicer hotels to go too.Also the a/c doesn’t work properly,it’s either turned off and swells to hot temps or turned on to a one setting extremely loud fan.
The hotel is good and the rooms are big and clean. Reception was quick. Nice pool and a great jacuzzi.
Quiet and relaxing! Staff was great and our room was clean. Housekeeping was great. Will definitely be back. Thank you Marcela.
Perfectly acceptable for a Hilton Garden Inn. Meets every expectation and checks all the boxes, but doesnt exceed any. Friendly staff. Probably getting close to renovation time, but well maintained.
Great service. Excellent customer service. Restaurant food is fantastic. Staff is very helpful and friendly. Rooms are clean and quite.
I may just be unlucky but when I was arriving they were experiencing a power outage. Room was very nice but extremely pricey for a king bed which was the only room available.
Staff was very friendly and the room we had our event in was clean. We needed an HDMI for our projector because our vga cable wasnt working and the staff was quick to let us borrow one from them.
Awesome room, very quiet except the mattress was too hard for me. I stayed here last year for about 4 weeks and that is why I came back this time the staff both last year and this are awesome and very friendly.
The hotel was under construction, no one said anything when booking room or checking in.The crew working above my room started hammering and making noise at 630am and didnt stop until 9pm. Very unhappy about this but no one at hotel seemed to care.....
The first night there fire alarms went off @ 12 AM for no reason and woke everybody up, There was mocos on the wall, pistachio shells on the floor from the last guest, the only thing that’s good is the staff is friendly.They only give us 2 towels and we stayed there for 3 nights.
Stayed on 3rd floor, shower head is pretty terrible and the AC is loud but the bed is comfortable and I always enjoy having a fridge.
Huge disappointment, long ways from what a Hilton should be. Place is old, broken amenities, smell bad and service is below acceptable.
It was right next to the UTEP campus and within walking distance of a lot of restaurants. The room was nice, although the A/C unit was a little noisy. Front desk was friendly.
Front desk staff was rude and unprofessional. No manager on duty (of course). Find a different hotel...any other hotel!
We spent the night here while on our way to san antonio. Courteous front desk, clean room, comfy beds and a nice breakfast buffet before we hit the road. Array of restaurants up and down mesa st. We would have returned but a bit pricey for the night we needed a room. Ended up staying in las cruces instead.
The TV stand and desk were greasy on top, the hallway smelled absolutely terrible and the beds were ok but they could have been more comfortable
Rooms are about what youd expect from a Hilton. Nothing too extra to review about. Pool was good temperature. Lobby area is nice.
I love everything about this hotel. They have a restaurant with good food and a bar! Clean, secure and really good staff and a shuttle.
Terrible experience. I made a pre-paid reservation @ expedia but they charge an extra $100 as a deposit (they never retuned it) plus a extra night as we check out 40 min latter (never returned it either).
Very good Inn to stay in El Paso. If you have the Hilton membership you get breakfast included in your package. The university of Texas at El Paso is at walking distance of a min.
Staff was friendly. The place was well maintained. Always had refreshing water at the entrance. Only minor thing was the jacuzzi wasnt working
The hotel is sutuated at the wntrance of the university. It was staffed with friendly people and the service at the bar was exceptional. The rooms were clean and very well kept.
This is a very nice hotel just of campus and in the middle of everything. The front desk and the bar/ restaurant service was spot on. If traveling through El Paso again I will stay here.
Rooms are on the bigger size for this property. Hallways are kind of dark though. The gym is well equipped for your standard hotel gym. A bit more room to move around.
The hotel was perfect. Great location and everything was clean. The staff were very helpful!
Perfect all around, from service to amenities. Im only staying here when visiting El Paso. We attended an event at the Sun Bowl which we were able to walk to, which was a huge convenience. Would recommend to anyone, especially if visiting UTEP for any reason.
Very nice hotel but it could use some work. But the staff is very friendly. I did enjoyed my stay.
Located right next to the college. Nice, clean room. Location is good, plenty of great Mexican restaurants nearby. Staff is friendly.
Reserved the suite and was impressed with the size and amenities offered ! Front desk was amazing and every employee we encountered were nice and welcoming !
Great hotel in a cool part of town. Much recommend.
The room was clean, the staff was friendly. Dinner was a little disappointing.
Modern comfortable rooms. Quiet location next to University and close to restaurants. Nice breakfast and friendly staff.
Seems like a great location if visiting U T El Paso or need to be near the hospital.
The bar tender is awesome....but the toilet paper is rough.
This hotel is right next to the University and great bars and restaurants. It is is within a few miles of downtown El Paso and 15 minutes from the airport
Our first time in El Paso and this hotel made our trip even better
Very nice and clean Hotel. The staff is friendly. The location is good next to the university and the price is decent
2 vegan options available. The hummus flatbread was good just needed a little more hummus. Overall good service.
It has a niceview. The employees are very nice and will help you with everything. The breakfast is not included and will have to pay about $13.
Awesome staff, shuttle service and drivers are very nice and helpful. Clean rooms
Great place for events! The staff was very friendly and the food catered was delicious! Clean And professional looking property.
Great hotel. Great staff. Nice clean place. I could see Juarez, Mexico from my room.
Great hotel, nice and very clean room, very nice restaurant and super nice people there, the only reason why Im not giving them 5 stars is the internet service which was horrible!
Very friendly staff, clean rooms and delicious food at the restaurant. I recommend the green Chile soup. Also a great location in El Paso. Close to the university and downtown.
Very nice room, soft pillows and king size bed. The Garden grill breakfast buffet was very good.
Awesome experience. Loved arriving to cold water & a friendly, smiling face. Every staff i encountered had a great attitude ☆☆☆☆☆
Had such a good experience, were returning next week for business
Rooms are clean and staff is nice, but if you want usable wifi, you wont find it here.
Had a great dinner at their grill with my cousin. The food was good . Great service.
Beautiful room. Half a block from UTEP. Very friendly staff. Will definitely stay there again.
Nice room, wasnt cleaned very well though. Breakfast was good, staff was nice.
Lovely rooms, front desk very accommodating, very cleanIt needs a new chef! Reason for only 4 stars.
My wife and I really enjoyed our stay at the Hilton Garden Inn,it was Peaceful, the beds are so comfortable, and the service is a five star experience, without the five star price
Nice place, the room is great and they come with a keurig. Only thing is breakfast is pretty expensive and no complimentary option.
Positive: The staff are top notch customer service professionals. The food!!!
Total reviews rating
199 Reviews for Hilton Garden Inn El Paso University 2023:
Review №1
2022-06-26Room was impeccably clean and the bed was comfortable. The service at the front desk was beyond any expectations I cant really tell you if they gave me a free ice cream bar or not because Im pretty sure that is not their usual style. And the location was super quiet. It was just a couple of miles I mean like 2 to 3 miles farther out than I wanted to be but when I decided to extend my stay after checking out I opted to return to this very same facility essentially for the quiet laid-back atmosphere, great service at the front desk and such a wonderful room for sleep and cleaning up!
Review №2
2022-06-27Everything was excellent.The front desk receptionist Cynthia was very knowledgeable and friendly.Our rooms were very clean and the air-conditioner worked great.I love that there are multiple outdoor seating areas to hangout.Plenty of restaurants nearby and downtown is only a 5 minute drive.
Review №3
2022-03-07Positive: We love the location Negative: For some reason we only had hot water in the bathroom sink. We notified desk upon departure. Staff very friendly and accommodating. The vibe there is always good. We love to be able to walk to local stores and restaurants.
Review №4
2022-03-08Positive: The front desk guys were awesome! Very helpful and provided a shuttle to Monster Jam. Negative: The towels were not clean. A few of the hand towels had lipstick or blood on them...not sure. The tub didnt plug so my son could take a bath. The ac didnt work well and it sucked being on the 5th floor with all that heat.
Review №5
2022-03-21Great rooms, clean, friendly service at arrival and departure. We arrived super late (12:15am) and really liked that we could only be buzzed in in swipe in with room key. Added safety feature was great. Did not like being woken up at around 8am from how loud housekeeping was complaining about work and schedule and boss and family. After about 10 minutes my husband went outside and gave them a look. She knocked about 5 minutes later and asked if we needed anything. He simply told her, we were trying to sleep in.
Review №6
2022-05-01This hotel is beautiful. If I am back in El Paso Ill stay here. Great pool, service, bar, and rooms, within walking distance of a grocery store and nice restaurants. Plus a donut restaurant with drive thru. What else can you ask for?
Review №7
2022-05-04Stayed 5 nights.... Well one of the days there was no water pressure.... so I couldnt take a shower in the morning.... not happy at all. People in the front were very nice. But a good location from UTEP and a great variety of restaurants.
Review №8
2022-03-08Front desk staff are friendly. We couldnt get a decent temperature it was either freezing or too warm. Bathroom sink didnt drain. Pillows arent great but I have yet to stay in a hotel where they are good.
Review №9
2022-03-24Incredible customer service! The washing machine was out of order after it ate my quarters, the maintenance man was unable to fix it but HE took our laundry, washed and dried it, then delivered it to our room! Very awesome!
Review №10
2022-06-12Rooms smelled musty…. Carpets were dirty. Took the kids to use the pool, and it was disgustingly filthy . There was mold at the edge of the pool. The hot tub did not work. And looks like anyone who’s not a guest can use the pool saw people jumping the fence to do so. Definitely will not be returning!!! Oh! and to top it off no hot water!!!!!!