Delivery
Yes
Hurst Autoplex Mitsubishi in Hurst
Categories
Location on the map
Hurst, Tarrant County, Texas, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 817-500-0669
Site: https://www.hurstmitsubishi.com/
Site: https://www.hurstmitsubishi.com/
Opening hours
- Monday:8:30AM–8PM
- Tuesday:8:30AM–8PM
- Wednesday:8:30AM–8PM
- Thursday:8:30AM–8PM
- Friday:8:30AM–8PM
- Saturday:8:30AM–7PM
- Sunday:Closed
Comments (199)
Dont really have a problem with the sales guy other then when you say your going to do something do it. Bought an awesome truck at the place and they had a great selection of lifted trucks. Youd expect buying a 6 figure vehicle the next day you wouldnt see change oil, change fuel filter, low def and also maybe leave with a full tank. They will get no referrals from me !!
Everyone was so super awesome! From my salesperson Victoria, to her manager Richard, to even the finance manager Clint! Everyone did their part in making my experience the absolute best! No pressure was applied throughout the entire process and I truly felt like everyone had my best interest and happiness at heart! I am beyond satisfied with my purchase and to be part of the family as a new Mitsubitshi owner! Thank you Hurst Autoplex!
By the time I got to Hurst Autoplex I was over the car buying experience. I walked in and stood inside the door for a few minutes, and when no one helped me in the time frame I thought was sufficient, then I shook my head and walked back to my car. I was just about to leave when a salesman named Mitchell came running out after me apologizing that he was just on a phone call. I decided to give this one more shot, and I am very glad that I did. Hurst Autoplex and Mitchell completely changed my car buying experience. Mitchell was helpful, courteous, and did everything he could to get me into a car. Unlike most salesman he wasn’t pushy at all, but made himself available for any questions I had. Richard was also very helpful in this process. He helped me get approved for financing, and was able to get the monthly payment exactly where I needed it to be. They offer amazing warranties, and 2 years of roadside assistance. There is a lot to be said for peace of mind when making a purchase such as this. Especially in this economy! I absolutely love my Outlander Sport. It was exactly what I needed. I hope I don’t have any reason to repeat this process any time soon, but when it’s my kids turn then I will be returning to Hurst Autoplex and asking for Mitchell. You should too you won’t be disappointed.
Richard and Cameron were very helpful and listened to exactly what I wanted in a car. There was no pushiness trying to get me to select a higher end car when I wanted something very basic and they stayed within my provided price range. They also were considerate and understanding when I told them I was only looking but then changed my mind half way through the test drive and ended up purchasing the vehicle. Would 100% return for a new car in the future!
Kevin in the customer service team, which I cant say sales team because he didnt try to sell me on a vehicle. I had a vehicle in mind to look over in person that I found online. We checked it out, then he asked what do I want to do?The whole process was up to me with zero pressure.Esther with the finance department was great to work with as well. I received a better payment than what I was making on the truck I traded in and with a super low interest rate.It was a pleasure working with them all and would highly recommend them if you want a zero pressure/relaxed environment to find your next ride.
This dealership is on top of their game. Every little thing about it. Good pricing, quick, efficient, trustworthy, and all around a very well operated business. They literally brought me peace of mind and got me out of a hole I got myself into with my previous vehicle. Mike and Jimmy did an amazing job and got me EXACTLY what I needed. Would highly reccomend!
Had a blowout on a major Highway not far from the dealership. Called the dealership and spoke with the GM and he put me in touch with service. I told them what happened and they sent 2 techs to come help me. Ended up not having to drive on a spare but rather they brought me a brand new tire and we had everything taken care of within an hour! Thanks to all involved in coming to my rescue! It was scary enough to go through the blowout but all was eased with the quick and efficient assistance I received from the Hurst Mitsubishi team! Thank you!
Best car buying experience of my life! Steve Glynn was the most engaged sales professional I have ever dealt with and the reason I purchased here versus in my home state of Georgia. Cannot say enough about this gentleman and his customer service.
We had an amazing experience once again! This is our 3rd vehicle from Autoplex. Breece & Clint were awesome! They really helped us through the whole process. Our whole company gets their vehicles from these guys & I’ll never buy a vehicle anywhere else!
Worked with Alex to get into a 2022 Mitsubishi. My credit is not the best, to say the least, but I had heard from other people that if anyone up there were able to make it happen, if it even could, then Alex Peters would be the guy to talk to. He was very responsive and worked hard the entire day (he got it all taken care of much quicker than I had thought it would have been)... and I had even found out he was taking care of me as well as 3 others at the same time but I couldnt even tell because of his level of service. I would recommend this place, and more specifically working with this guy, to ANYONE looking for a vehicle.
It isnt very often in the car shopping world that you can deliver a 5 star review but these guys are for real and Mitchell Grim is the reason why you should look no further. The communication is above and beyond. He has a passion for what he does and truly cares about his customer! Do yourself a favor and ask for Mitchell Grim! Professional, trustworthy, and committed to taking care of everything that you need as a car/truck buyer!
Unbelievable how easy it was for us to go into Hurst Autoplex, shop for a car, make a purchase and drive off with my beautiful car! Kevin our salesman was excellent with great customer service skills and their finance department kept everything quick and easy! Thank you guys, for a great car shopping experience!
I would like to give Steve and Rick a big shout out ! Thank you so much for helping me with the purchase of my 2014 Cadillac CTSV , i never thought I would purchase a car on line , the car was exactly like they said it would be , I’m very pleased with the way they took care of a couple of issues we had , and they stayed in contact to make sure I was happy ! Thank you guys so much for everything , it’s been a real pleasure doing business with you !
Both Esther and Gabe were fantastic and helped when other dealerships gave me little faith that they would be able to get me into a new vehicle. They did everything they could to make this process easy, fun, and quick.
Kevin is amazing !!Always goes above and beyond and is trustworthy in all that needs to be done !!He will always have our business!!Thank you for all your explanation and hard work - never had an experience in buying or having a vehicle serviced that even came close to this level of service!! 1st class act all the way!!
Jason made a very easy transaction for me and kept me updated. Even brought my car to me and took my vehicle I was trading in back to the dealership so no running around. Highly recommend!
This is around the 30th vehicle I’ve either bought from Breece or referred in the last few years. Always the best service around and the coolest lifted trucks
My family has purchased from this dealership for more than 15 years. We bring our vehicles here for maintenance. The staff and sales people offer relationships that other dealers don’t bother to foster (looking at you, BMW).
Rachelle was stupendous! She called me right away to confirm what I told them gentleman upon dropping my vehicle off. She communicated with me through the entire process. Even after I declined service Rachelle continued researching and trying to find a solution for my situation. It felt great to have someone providing a service who genuinely loved their job and showed their concern for my needs. Rachelle definitely went above and beyond to ensure my needs where taken care of! I would definitely recommend anyone to hurst Autoplex and I will continue using them for my car needs.
I took my Outlander in after receiving it from a collision repair . The gauges were going crazy after the battery went dead. Nathan, the service writer just took my car on in without an appointment as he has done before. The car runs great now. The Autoplex has treated me with respect always-- Nathan is the best!!
Bit disappointed! My daughter was at your dealership ..loved the vehicle she test drove. After doing so was told buy sales guy she could put more down or get a co signer to get her in the vehicle. Her dad went out of his way to make that happen by signing for her. He got several emails saying ing he was approved for car loan. My daughter called me crying after speaking to sales guy saying co signer was not enough to get her in vehicle. guy was nice per daughter but your company along with your advertising is VERY MISS LEADING!! VERY DISAPPOINTING!!! so I rate you a 2.. If you dont stand by what you advertise over the radio and rv please remove your sales pitch. In the economy today every company needs to stand by we the people of the US. And help one another. Car sales have changed so much. Dealerships always in the past bent over backwards to make things happen for a buyer. So so sad.
Nathan is a excellent service tech. I’m actually considering trading in my 2016 for something newer and I’ve already decided when it comes to my Mitsubishi I will be continuously doing business with them. He made me feel Important and he also lessoned to me and he Understood my concerns I was having with my truck unlike Honda vandergriff in Arlington. I gave hurst Mitsubishi location a shot because I was tired of the trash customers service I was receiving from Vandergriff. And I was treated with kindness and respect just how I like to be treated and the service was excellent they took care of all my needs I will definitely be returning for Maintenance up keep and for future car purchasing.
The car I just bought from Hurst had a battery problem the very next day and they brought it in to work on it without paying anything extra AND loaned me one of their rentals/loaner cars. I’d really recommend them they really take care of their customer.
Very easy to work with. I was able to purchase my car via phone. They had everything ready for me to sign when I went to pick it up. Probably took a total of 10 minutes. This is my 4th Mitsubishi and I highly recommend Hurst Auto Plex and Lewisville Mitsubishi!! Thanks for making my experience very easy and simple 😊😊
2nd car purchased here. My wife’s car was having a little trouble so I knew exactly who to call.Breece Higgins provided an excellent service, with short notice, and the entire dealership made me feel like family.I notified him at lunch and he had us in a new car that day.This is the only place I’d purchase a vehicle, just ask for Breece.
Cameron was great to work with! Would definitely buy from here again. Its nice to have a dealer you can trust!
Once again our salesperson was amazing. Mitch had us in and out within 2.5 hours. This is our second vehicle weve purchased from the dealership and were once again amazed by the service and quickness of the process.
Have been getting work and preventive maintenance for years. The service mgr.Nathan, is honest and attentive.1 negative. The chairs in waiting area are old and do not support good posture. Need new.
Buyer beware if you have less than perfect credit. I found a vehicle that I like. I applied for approval and was told that I needed a cosigner. Once I got a cosigner then wanted my cosigner proof of income. Provided proof of income. Later I was told the cosigner needed to provide 3 months of bank statements. I feel that this is violation of privacy and lack of transparency. I was also told there was a 4k bank fee. I also asked for the bank information. I was told it doesnt matter since the cosigner is not providing their bank statements. Two days was wasted due to lack of transparency. Honestly, I feel discriminated against.
Excellent experience! Jason was very helpful and great to work with! Esther in finance was also top notch! Great dealership!
This place has a very wide selection of newer quality used vehicles! Want a lifted custom truck!? This place has some crazy stuff!! I was treated with respect through the whole sales process... These folks know what they are doing and care about getting you in your dream ride! Michael Baum and Rick are two hard working honest guys!
Breece listened to our needs, understood our situation and took great care of us. I hope all the salesmen are as good as he is, we would recommend him to all our friends.
Went in looking at a Z06, fully intending to end up at Corvette World in north Dallas. I never made it to Corvette World. The car was well promoted and the deal was fair. They gave me a fair price on my trade and the deal was done. Bunch of great folks, nothing but good stuff to say about the team.
Found my vehicle online Jason did a great job contacting me right away and going through all the details with my trade in. Got me approved with the rates I was looking for and the price I was looking to get out of my trade in. I live 6hrs away Jason had everything ready for me to go when I got to the dealership very professional and I’ll definitely be using Jason in the future as he and the hurst team did an awesome job thank you guys..
Handicap friendly!!!!My brother and I both purchased vehicles here. I bought a GMC Savana 2500 van. The salesman David Aguirre was so awesome. When I first made contact via telephone, he was so understanding of my disabilities that he brought the vehicle to me to look over and test drive! He also came to pick me up to do paperwork too! That is red carpet treatment there.I got a great no haggle deal too! The preowned van I bought with extremely low mileage still had make ready plastic on it. The van was pristine! I looked up bluebook and it goes for $30k-$40k (used), and I paid a mere $14.5k. Plus they threw in a new fancy Kenwood stereo with bluetooth, upgraded steal black running boards, and limo tint! They outsourced the bluetooth job and starting out it didn’t work too good, but they stood by me as a customer and took great care of me!If you need a new ride and want to be treated right, head here!!! Tell them I sent you. My brother and I love our rides! The prices here are awesome, service is phenomenal, and they only sale good vehicles. Heck I ended up with an extended warranty! Seriously...if you need a new whip/ride this is your place!
Called in the Parts Department to Mariano. He was very polite professional and quick on my order. When I came in everything was ready for me and was in and out in 5 minutes.
Mitchell made this the easiest car buying experience ever. We were in and out in under an hour.Pricing was good.Fiance dept was good.Great selection.
Jason McLean made our transaction & complete experience so pleasant. By far the best car buying experience weve ever had.
Could not have been happier with Esther in sales or the way the paperwork was handled. This transaction was handled with expert care and shipping was super. We needed this car for a special occasion and quickly. Our sons Chevrolet Camaro made the 500 mile trip for Graduation 2020 with time to spare. Thank You all at Hurst!
Highly recommend Jason! He was efficient and didn’t waste my time! I e ill definitely be a return customer and send others to him! Whole experience was amazing!
I think the whole process went really smooth and no hassle. I would like to special mention Alex Peters for the assistance. He is very knowledgable and time conscious.
Frank is the best he got my truck back to blowing cold ac within a few hrs, he gave me great customer service and I would recommend him to everyone☺️
We had a great experience with Jim when purchasing my 2019 Corvette Z06. Outstanding customer service and the transaction took very little time to complete the purchase of the car. If youre looking for that super special car like I was, Jim will certainly take care of you!
The check-in for service is always quick and I really appreciate the way that the service representative takes care of the customers. I’ll always come to the Hurst location for my service needs. The staff is always friendly and very attentive to the customers. I look forward to my visits with Hurst Mitsubishi where the customer service is always superior. Thanks for all that you do.
We are very happy with our purchase it was delivered to us and it was perfectly fine great place to deal with . Mrs Sherlock
These guys are a JOKE! I spoke to 3 different people to verify stock on a particular car. The last person I spoke to, I asked to verify that the vehicle was available because another sales person said he thought they may have a deal working on it. He said he would get back with me but did not. I spoke to another Sales person 5 minutes before I headed out to make my 3 hour round trip and even asked him to verify with sales Manager. Guess what??? As soon as I walked in the door. They said oh. Its gone. Sold last night the Manager offered to fill my car up...how generous, considering I took 3 hours out to buy an $82k car. Maybe thats what I get for trying to buy a Range Rover from a mitsubishi dealership. Irresponsible and unprofessional!
They have a great bunch of guys there. They were very professional and polite. My service was fast and even threw in a car wash. Id recommend them to anybody.
We are very committed people, and that is why we trust Nathan and Hurst Autoplex Mitsubishi to take care of all our automotive needs. One of the things we really appreciate is Nathan always let us know in advance what our car needs are so we can prepare financially and schedule the proper time to meet those needs. I thank Nathan and the Service Department for all that they do, and may God Bless!
Dealership has a great inventory of cars and trucks even during this supply crisis. They gave me a fair trade in value on my Escalade and I couldnt be happier with my TRX. Ken Pak was a pleasure to deal with!
Amazing experience, Breece Higgins is an amazing salesman and I would highly recommend him if you are looking for a vehicle. He found exactly what I was wanting and Autoplex made it a hassle free easy going experience for me.
5 stars Salesman by the name of Mitchell Grimm went above and beyond to make sure my car buying experience was positive and stress free. He took out the time to listen to my wants and needs in purchasing a new vehicle. I wasnt disappointed and love my car. People this is the place to go whether you have good or fair credit they really go above and beyond, take out the time to help.
The Sales experience was great and management was super easy to work with and I would highly recommened Hurst Autoplex to Friends & Family . . For a Truly Simple & Easy Auto Buying Experience . . Thanks . . Hurst Autoplex & Management . . I will be a Repeat Customer, thank you!
I had a great experience with Jimmy. I knew the exact vehicle I wanted and he was able to get me a price within my budget despite my low credit score. Literally was there for 2 hours total and each person I interacted with was welcoming. Would definitely recommend!
This dealership team is very professional, polite, and real nice.I will recommend my friends to buy here.Thank you for your services.
Nathan was an excellent help to me, very personable,the only thing that I noticed in the waiting area, there was no bottled water in the refrigerator, but I think you had water fountains available, overall it was an awesome experience, Thank you
Very smooth transaction. Kevin Pak had great communication and did everything he said he would do. Was in and out quickly. Thanks again.
Our salesman Alex Peters was fantastic. He stayed in touch with me and was exceptional in his knowledge of all the cars he showed me. He was also great in starting the finance process. Really pleased with his service and that of the finance specialist. It was an easy pleasant experience.
I traveled more than 4 hours from Arkansas to purchase a 2019 Camaro 2SS from Hurst Autoplex. The salesman, Jeremy was very professional and helped me reach an unbelievable deal. I would highly recommend anyone who is interested in buying a quality vehicle to contact him at Hurst Autoplex.
Great customer service! The staff helped me to choose the right tires for my vehicle and Nathan is an amazing help at this location.
Have sent my aunts truck here many times and it always has the same issues that it was sold with they put bad parts on the truck including bad shocks and painted a bumper the wrong color do not buy a vehicle from here or have one fixed you will get ripped off in many ways
I purchased my first car from Breece on Tuesday, and I can’t say enough good things about him or Hurst Autoplex. My husband and I bumped into Breece on Sunday by accident, and even on his day off he still took the time to help us out. Fantastic customer service!Breece was awesome to deal with when purchasing my first car. My husband and I actually ran into him on a Sunday when we were looking at the Ford Explorer they had for sale. Breece was loading up a vehicle on his trailer to go deliver it to another customer, but stopped what he was doing and took the time to get us the keys so we can view inside the car (we didn’t request to view the car and didn’t expect to on a Sunday – but him going out of the way really showed the passion he had for customer service). We had planned to go view four or five more Explorer’s after visiting this location, but decided against it. We were both pretty sold on this Explorer.I applied for financing online on Monday for the Explorer, and Hurst Autoplex made the whole process so easy! My husband had called them, and was able to work with them over the phone about the financing and made sure I got a pretty good deal with low interest rates. I don’t have the best credit, but I was truly impressed by how low my interest rate was and couldn’t have been happier.When we went in on Tuesday it was the easiest transaction I had ever made in my life. We walked in and Breece was there to meet us. We walked to his office and were in there for about fifteen/twenty minutes. Once they had my folder put together we walked over to the financing center, and waited an additional five/ten minutes before Giorge met with us.Giorge is one of the nicest people you will ever meet. He took the time to go over everything with us, and answered all of my quirky questions I had about financing. Handing over my trade-in (title in hand) and signing for a new car was smooth, quick, and easy. They did add in a leather package thing, but that was standard and I didn’t mind having it. We were done in about 10 minutes!After signing for the new car Giorge walked us back over to the sales center, and Breece handed us the keys to my new Ford Explorer Limited! Breece took the time to go over the car with us, and show us all the bells and whistles it had. He and my husband had a fun time learning how to flip the back seats, and just basically going over everything. It was nice to have someone go the extra mile to make sure we were comfortable with our new car, and didn’t just wave us goodbye and not care after I bought the car.I had heard horror stories about car dealerships, but none of those horror stories happened here. This was a no bull dealership, and we will definitely come back here to purchase another vehicle for my husband in the future. Highly recommend!
My salesman Alex and the sales manager Ryan were awesome to work with and did a great job accommodating me needing to make this deal happen in a hurry right before the Thanksgiving Holiday, including staying at work until almost 9:00 pm to make sure it happened!Great team to work with and I could be happier at this time!!
Buying a pre-owned vehicle is always a challenge. And after buying over 20 cars in my lifetime, I felt I had a pretty good sense of judgement when it came to selecting not only the right vehicle, but the right dealership and salesperson. That being said, I will say that working with John Daly and Hurst Autoplex is at the top of my list as far as complete satisfaction is concerned. I found the vehicle online and made an inquiry. John responded to my inquiry within a few minutes. Because the dealership was over an hour away, he spent time with me on the phone, answered all my questions and even walked around the vehicle with me while I was on the phone so that I could ask questions based on the photos that were posted. It was obvious to me that this was the vehicle I wanted and John arranged to have it held for me until I could visit the dealership...almost a week later. I indicated that from the photos, there would be several items I would want repaired before I would consider purchasing and he stated they would be repaired before I arrived to even view the vehicle. He was right. Items were repaired, brakes were replaced, all fluids and filters changed, vehicle was sparkling clean and had a full tank of gas. There was however an issue with the rear suspension that we discovered on the test drive. Not knowing the extent of the issue, John was very adamant about having it repaired before I finalized the purchase and suggested I leave it with him so that the service department could diagnose and repair. He then offered to drive the car to my home...over an hour away...after it was repaired and bring the sales contract with him so that I didnt have to drive to the dealership a second time. The rear suspension repair...not a minor expense...was completed, vehicle delivered and contract signed. John called me several days later just to check in and find out how everything was. I have driven the vehicle for almost 2 months now and I could not be happier with it. The vehicle is exactly how it was represented by the dealership. John Daly does business the way you expect everyone to...honestly, fairly, above board and most definitely puts his customers first. I would not hesitate for a second to recommend John if you are considering Hurst Autoplex / Mitsubishi for a vehicle. He is top notch.Thanks John.
Steve Glynn made this the easiest car purchase Ive ever made. 27 cars and this was the best transaction. The car was mint as promised and we were in and out in 1 hour. No bs up sells, or games. Just a clean transaction.
Everyone at the dealership is always on point and ready to help with any requests or concerns. Outstanding customer service!
The whole staff beginning with Cameron the salesman went above and beyond to help me get what I wanted Cameron new the color I wanted and found one really fast the staff was really helpful and super friendly Thank You for everything
Never done this before but I could not be happier. Bought a vehicle sight unseen. Been searching for a Jeep for my daughter. Found one at Hurst Autoplex but I live in KC. After working through John Daly at Hurst we purchased it and it arrived today. It is better than I thought it would be. Like new. John went out of his way to send pictures, videos, answer my endless questions on the phone and text. They did the services, new battery, alignment, air filter, better wheels and tires. Will definitely use them in the future if given the opportunity.
Turnaround time was a little slow, but no worries. I wasnt worried since I was a walk-in. Special thanks to Nathan for the personable service...courteous and very professional!
Nathan in service, was as always precessional, friendly, courteous and he keeps me posted with what needs to be done at every visit.The service techs are always respectful of our vehicles and as a whole my experience with the entire staff has been outstanding. When Im the service department ask for Nathan you wont be disappointed.
Great selection easy in easy out which is unheard of when buying a car. I would highly recommend Autoplex Mitsubishi.
Everyone was very professional and friendly. I was in and out in a reasonable amount of time. They even washed my car for me.
After visiting 3 dealerships prior, when my husband and I pulled into Mitsubishi and our awesome sales lady (Sydney) approached us; the experience was excellent from start to finish! Honestly, we wanted to just browse the inventory but how Sydney raved about the new 2022 Mitsubishi Outlander we couldnt pass up purchasing one. Out of all the cars my husband and I have purchased, this was by far the easiest, most detailed purchase weve ever had! Mr. Richard was also awesome from start to finish! Any question we had, they answered. There was no hidden agenda and everything was up front regarding the purchase! Im going to recommend this dealership to anyone looking to purchase a new vehicle but also if they want excellent customer service to go see Sydney(our fav) and Mr. Richard and they would definitely be well taken care of! Mitsubishi, you guys have a great dealership in Hurst with excellent people working for you and with Sydney shes a well-added BONUS!
Had a great experience at this dealership. Jimmy is a great salesman. Made the buying experience so easy. He was so helpful and very friendly . Also Ester the fiance manager was so nice and got me the best deal ! I would totally recommend this dealership !
Everyone there was very friendly. Mitchell did a great job showing me the car and answering my questions. Esther did a great job assisting with the paperwork. Great deal on my car!
I had just purchased a used Outlander Sport from another dealer. Transmission issues followed in less that a week. Other dealer sent me to this dealer. Met Frank who looked over the vehicle and gave me his honest opinion and steps to correct the issue. Frank did a good job helping and speaking with the previous dealer to get transmission fixed. Unfortunately, the voltage light came on again and the car was returned to the other dealer. If I had kept the car, definitely would have gone back to see Frank.
Have a 2011 Outlander that they have maintained for past eight years. Service manager Nate has been great. Honest advice and prices for service are very reasonable. Passed on the car to my teenager and with 130000 miles it is still dependable.
The entire process with Alex was seamless. I literally met with him at 9 am and drove off the lot within 2 hours with a new truck. I would highly recommend the Hurst Autoplex team if you are looking at purchasing a vehicle.
This is the second consecutive time that I’ve had poor to average service at this location. Previous time I scheduled an oil change for 8am and was told upon arrival that service techs don’t usually show up until 8:30. Waited until almost 9:30 for an oil change and tire rotation on a scheduled appointment. On this visit, I am disappointed that a part takes 4 days to arrive in a major market like DFW, and then the wrong part is delivered…..but the right part just happens to be arriving the next day???? Sounds like I’m being fed a line. No discount was offered for the delay. Why drive 30 minutes from my home when I can get this kind of service from a certified shop right near my house.
Esther was very kind and very efficient! This was the best and easiest car purchase we have ever made!!! We called ahead, told them the car we interested in and they took care of the rest! We signed and picked up our new car shortly after! No hassles, no haggling! Best deal was presented up front and beat all other deals in the metroplex! We will never purchase anywhere else! The variety they have is phenomenal as well!
Just an oil change. They got me in and out on a busy Saturday. i was very pleased with the service. Im pretty sure Nate was my service guy. He is attentive and good at letting me know what services are coming up for next visit.
Nathan did careful research over time on dashboard warning light to establish my (left side?) catalytic converters required replacingThe I planned/budgeted for it and we replaced. Nathan is very helpful as a guide, as I ask him frequent maintenance questions!I’m glad Gabriel is my consistent mechanic too!Thanks for your great service department. I look forward to doing business with you despite the fact that it requires money! (smile) Ellen
Jimmy was great to work with, as was the finance manager. Process was straightforward and painless.
Our first time buying a car a 1000 miles away. My wife and I bought a used 2021 car from Steve at Hurst. He did an excellent job of honestly describing vehicle conditions over the phone and helping us find the best fit. It was a smoothest car buying experience.
Easiest transaction ever. The staff was friendly and personal. My salesman Breece Higgins was great. I definitely recommend Hurst and I will be back to purchase my next vehicle from them.
Very satisfied with the professionalism of Kevin Sparger I felt very comfortable with him explaining all the details of the car to me it was my first time to purchase a vehicle on my own. And thank you to Richard Pugh also for answering all the extra questions and information there and over the phone .I’m very thankful to have Kevin Sparger and Richard Pugh by my side to make my first buying experience an enjoyable one .Thank you guys
I have purchased several cars over the years and this was by far the easiest, fastest, and friendliest car purchase yet! I went in knowing exactly what I wanted and had called ahead to make sure it was still available. Donald answered the phone and could not have been more professional and efficient. I met him at the scheduled time and he had the vehicle and keys ready for me. Donald was courteous and knowledgeable from the very beginning. He was not pushy and did not make me feel obligated to buy. He wanted to make sure I was comfortable with the purchase and that I was going about it the way I wanted to. He was such a pleasure to work with. The owner was very personable and down to earth as well. The financial assistant, George, was also incredibly kind and made sure to give us all of our options to fit our exact needs. The whole process was very quick yet thorough. I would highly recommend this business and applaud all of the staff for their customer approach and service!
We recently found the exact Tesla we were looking for at Hurst Autoplex Mitsubishi- low mileage, the exact trim package and interior and exterior colors. We had such a smooth car-buying experience in large part due to our salesman, Kevin Courtney. He was very friendly, knowledgeable and efficient. He helped us get the deal done to our liking and was a joy to work with all along the way. We would definitely recommend Hurst Autoplex Mitsubishi and Kevin Courtney for all of your car-buying needs!
I had almost given up my five month endeavor t buy my dream SUV. Bottom of the ninth with two outs and I found Hurst Autoplex Mitsubishi - and within 24 hours Jimmy Hawes and the team at Hurst Autoplex made my year. If you dont check their inventory during your search for a high end vehicle, you are failing yourself. So long as there are no expensive surprises with my Yukon, I will start any future vehicle searches with this group. Was in and out in 40 minutes, excellent customer service and no slimy dealership nonsense.
We were greeted quickly for our scheduled oil change. They are very nice and professional.
If you are in the market for a new vehicle, Hurst Autoplex will have exactly what you need! Custom lifted trucks...they got em! Exotics...easy! They even have a large selection of day to day vehicles. The man to see is Mike Baum. I’ve purchased a few trucks from him and he has always given me the best prices. He makes the vehicle buying processes easy as can be, which is also a big plus...always in and out! I highly recommend for your next vehicle purchase.
Sales reps make the purchase of the vehicle very simple, unfortunately once I brought my vehicle for touch up and windshield chip repair they made me wait for 3hrs and a half, all they continued to say way it would take 15more minutes, one they finally brought my car to me it looked the same as when I brought it in although they claimed it was detailed and buffed I could definitely tell that never happened. I would not recommend this dealership to anyone.
I order parts for my Eclipse here, and their Parts Dept is outstanding! Whether Im calling to order new axle clips again or wanting to know how much random parts cost they always take the time to look them up and then verify with me that its the part Im looking for. If I describe the issue Im trying to fix by getting the part theyll let me know if its the correct part or if I need to check other things first. Im glad the service is so good here because its the only real Mitsubishi dealer in Fort Worth. Thanks Hurst Autoplex Parts & Service you rule!
When I looked at the reviews I was really impressed until actually calling to get info. I wish someone could tell me who is the best person to talk to. Mitchell and Kevin are not the ones. They act like they dont even have time to answer a simple question. Maybe they are selling so many cars that they dont care about losing business. I am open if anyone knows of a great sales person to speak to here or maybe i need to take my money somewhere else. FYI KEVIN AND MITCHELL IF YOU Dont HAVE TIME TO ANSWER SIMPLE QUESTIONS WHEN SELLING CARS YOUR IN THE WRONG PROFESSION!!!!!
Great car buying experience! They repainted side of Tahoe where there was chipped paint and replaced the entire windshield after they were unable to properly repair those chips! Alex was awesome, professional, and really easy to work with. Absolutely only thing I could say was that they did not budge on price, but the price was very fair to begin with. Would recommended and use them again in a heart beat!
This past week I had the pleasure to do business with Hurst Autoplex. I must say that this was one of the easiest car buying experiences I have ever had. I had the pleasure to work with Kevin Courtney who absolutely went the extra mile in the process. With my proximity to the dealership being 4 plus hours away, Kevin went out of his way to make me feel comfortable with the deal and worked with me to best represent me at closing. I highly recommend Kevin to anyone wanting to work with a very honest hard working individual. Gig Em Kevin...
This is my 2nd car from Mitsubishi and very happy. I bought an 2022 Outlander and love it. Go see Breece, David and if you have question Mr. Richard, manager. They are all awesome to work with in getting that new car. Esther the finance lady was fast and so friendly, GREAT EXPERIENCE.
Took car in for oil change and maintenance service. Nice people and fast service today.
I love the entire team!!! Breece, Ryan, Mike.....I could go on and on!! Ive purchased at least 7 cars from here and always will!!!
Thank you Mitchell for your excellent customer service!!!! Thank you for going the extra mile and for getting me into that beautiful car
Bought a 2022 Mitsubishi Outlander and I love it!! David Delgado made the experience so fast and easy. Definitely recommend him if you are looking to buy!
Very good dealership to work with. Easy doing business and didn’t haggle back and forth forever. Straight to the point and their help was great. Will be buying more from them in the future.
Recently purchased a 2017 Dodge Challenger Hellcat with Hurst Autoplex, my salesman Donald made the experience so easy and quick I felt like I owned the car from the get go. My finance manager Esther was very thorough, kind, and outstanding at her job. Definitely recommending this dealer and these employees to family and friends!
They judge you by how you look like, I been a customer of this location for 2 years +, and I never feel like that before, but today I was very disappointed of the sales rep, SINCE YOU ARE NOT INTERESTED ON A NEW CAR, AM NOT GOING TO WASTE MY TIME wow thanks, if I was thinking to buy a new car I will definitely wont dont from this guy!parts and service are still good on customer service they are willing to help you.
I definitely recommend this place! My salesperson was Alex and he is super friendly, honest and doesnt beat around the bush. Every staff member i came into contact with was very nice. My credit situation is not the best and Alex worked to get me a great deal and I am one satisfied customer. I had a very wonderful experience from start to finsh and I will be a returning customer.
Great experience. Fast and friendly! My wife & I got an excellent car at an great price! Zero hassle! Thanks Alec Landers!
I love this dealership. They always take care of me.
After contacting and visiting close to a dozen dealerships in DFW we finally were lucky to find Hurst Autoplex Mitsubishi. Not only did they give us the fairest trade offer they had fair pricing and were unbelievably efficient. My wife and I couldn’t have been happier. Breece Higgins was our sales rep and he was courteous and kind to us. We never felt like we were being cheated, rushed, or pressured during the entire trade and purchase of our new vehicle. I seriously couldn’t recommend this dealership anymore. I just wish there were more dealerships like this.
Bought my Honda Pilot with H Autoplex last year and kee going back for service. Always no hassle. sales and service department are great. Highly recommend.
Hurst Autoplex makes it so easy to buy a used vehicle with their very professional sales team and excellent financial staff. I would recommend them to all of my friends. Somehow they acquire a great selection of low mileage used trucks that are offered for sale. I bought a F150 Ford King Ranch pickup with only 4,000 miles that was like it came off the showroom floor with 0 miles. I will buy my next vehicle from Hurst for sure. Ty, Larry W. McQueeney, Tx.
We’ve always had a pleasant experience here. Have bought and traded multiple vehicles with Hurst Autoplex. First choice for all services and custom work on our pick ups. Thanks for what y’all do guys!
So excited to be driving one of the new 2022 Outlander SELs! This car is amazing and has so much tech inside! The handling is amazing too. The team at Hurst Autoplex made the whole process quick and thorough. Could not be happier and they continue to keep my business even though we’re all the way in CA now! (this is my 4th vehicle I purchased from them and never had a bad experience)
Excellent service, I felt very well attended. To Joe Cruz, thank you very much, for his collaboration, good work and great help. Congratulations you are a great person. I am very happy with Autoplex, for their great help and good customer service.
The actual service rep Nathan Hausser was not available the day of dropping car off for repairs. So my remarks and ratings apply to the service rep I dealt with and the people I dealt with when I picked up the car. Felt rushed and unappreciated both dropping the car off and picking it up.I do want to give kudos to the cashier who took care of the paper work, she was nice, friendly, and took the effort to ask if I was happy with everything.
My experience was very pleasant, everyone was very professional, friendly and helpful.
Called this dealership looking for an Audi A6, the salesman Donald was outstanding and super helpful. They gave me a great deal on the car and fair market value for my trade in. The finance department was quick and painless I was in and out in 2 hours. Great experience!!!
Made it so easy to buy my first car! 10/10 recommend!!
Absolutely Love the customer service I receive every time I go. I’ve bought several cars here and will continue to do so! From the friendly sales staff to the service department I always feel like I am taken care of. Breece Higgins is the absolute best and is always willing to go above and beyond in his service to me. I would highly recommend this dealership to anyone looking for a Mitsubishi or a quality used vehicle in any price range. 5 Star Service.
My boyfriend unfortunately rolled my car in some bad weather and I was starting a new job next week. I was in a huge time crunch to get in a car, but would have no down payment. Im a broke college student and cant afford much. I looked up some cars and I found one I really liked at this location. I spent time reading the reviews and they werent lying. Donald was my sales man and we spoke briefly through text and I decided to just go in and look at the car. I went in and basically long story short, I left that day with a car. I left with a better car and a way better deal than the car I had previously. The whole process was a breeze and there was no pressure. Donald made it clear he wanted me to be comfortable with my purchase. Im 26 and honestly pretty shy so its easy for me to let myself get taken advantage of and that wasnt the case here. Donald was 100% transparent in what was going on behind the scenes and made me feel at ease. I love my new car more and more each day. They really hooked me up with a great deal and Im extremely grateful that I dont have to stress about getting to work. I highly, highly, HIGHLY recommend.
BUYER BEWARE!!! Purchased what the Salesman claimed to be an immaculate, well maintained and in good working condition lifted Ford F150 Lariot. Salesman was very helpful during the transaction, always quick to respond to emails and texts. We had the truck shipped to South Dakota and have had absolutely nothing but problems! $7000 in repairs since May! This truck has been in the shop more than its been home and of course now that the deal is done emails and texts go unanswered. We have brought this truck to 3 local Ford dealerships and they have all come to the same conclusion.... first of all this truck originally came from Canada and appears to have been in a flood and someone title washed the truck to avoid any flood damage appearing on the title. Im convinced the dealership knew of all these issues thats why they were so eager to ship it for free 11 hours away so it was no longer their problem.
Love the service everyone from start to finish is always so nice and helpful and makes sure to get me taken care of
I deeply appreciate all the help Steve Glynn has been to me with not only one but two vehicles that I have purchased. I have and would recommend anyone to go see Steve at Hurst Autoplex to purchase a Mitsubishi.Thank you so much!!!
Absolutely fantastic experience. Jimmy is a great salesperson. Excellent customer focus
Friendly staff, nice, quiet and clean environment (lavatories-excellent). Nathan of the service department was so helpful. I thought the servicing of my vehicle was going to take about the whole half the day due to the many changes that were needed, but was surprised to be called after 3 hours for pick up. He did extremely well with my vehicle diagnosis by identifying and suggesting what I should be thinking about before the next service.
I was able to get in and out quick for my first oil change. They all were very friendly and helpful.
The guys were so accommodating, helpful, and knowledgeable. I never felt pressured to buy and was confident about my purchase in my own time. They did a fantastic job finding a great Interest rate for my financing as well! Walked out a happy camper and excited about my new car!
First off I would like to say thank you to Hurst Autoplex for taking the time to earn my business you guys are awesome! My salesman, Mr. Jeremy is a amazing salesman and I would recommend him to any and all of my family and friends in the need of a new vehicle. My experience with Mr. Jeremy, was the best by far.
I recently purchased a vehicle through this dealership and had a great experience, Donald was on point from beginning to end, very knowledgeable and most of all friendly, courteous and not pushy. I highly recommend this dealership if you are in the market for one of these types of vehicles. They have gone above and beyond to make sure I was satisfied with my purchase. Thank you Donald and the rest of the staff at Hurst Autoplex.
I have to say , my experience with this dealership was amazing. Had a horrible experience at another dealer and ended up giving the car back. I was not only treated amazing but they worked extra hard to get me the car I always wanted and then some. I got a better car, more options and upgraded details all for cheaper than what I was gonna pay for a base model at the other dealer. I went from crying to smiling so big and feeling so happy . Thanks again for all that you did. You all were truly a blessing. And I know I will refer all my friends and family . I will also be a loyal customer for life. What a wonderful experience
I had a very positive experience at Hurst Autoplex. My salesman Steve Glynn was fantastic. He kept me informed through the process of purchasing my vehicle. I’m from San Antonio, Texas and had to drive to Hurst, Texas. I traded my 2015 Chevrolet Corvette Z06 for a 2019 Chevrolet ZR1. Hurst Autoplex gave me a very good trade in value for my vehicle. When I arrived to pick up the ZR1, it was very clean. I did all the necessary paperwork within an hour. Steve filled the vehicle up with a full tank of gas. I was very impressed by him and the company. Everybody seemed nice and professional at this dealership. Steve Glynn.. is the man. Thank you Sir!!! Thumbs up to Hurst Autoplex.Ron
I am not the type of person to take my time and review many places but i have given this dealership numerous chances to contact me back after purchasing my car from them.I purchased my vehicle April 3rd of this year. They brought the vehicle to me from the dealership and I did a trade, signed all the paperwork here at my home and they took my trade in back. First things first they only gave me 1 key for my durango that was already dead. Everytime i got in the car it would tell me low battery key fob and would hardly work to unlock/lock my car. I told them about this and a crack in the taillight and the manager said he would have someone come pick up my car and take it back to get me a second key fob and fix taillight.Also, during this pandemic my other car loan took forever to show as paid off so this dealership was getting anxious and took it upon themselves to RERUN my credit without notifying me or asking for permission after I had already been approved by a bank with them. This is the most infuriating part. 8 additional hard inquiries on my credit with no permission from me to do so and they didnt even apologize.After all this I STILL havent heard from them after sending 3 emails and leaving 2 voicemails. They have not mailed me my plates either that expired in the beginning of June.So as you can see my recommendation would to definitely stay away from this dealership as they just want to make the sale and never help again.Hopefully after this review someone will finally reach out to me asking to finally step up and fix all my problems as they should have done from day 1.
Donald was the best car salesmen of all time. Never came on to strong or pushed us to buy a car. He always made sure I was within the payment I wanted. He and the finance team got me into my beautiful Audi which I love 🖤🖤 After the sale he made sure to take the time to teach me everything about my car. Thank y’all so much!
I have a brand new 2021 Mistsubishi Outlander Sport with no owners manual.
We had a wonderful car buying experience at Hurst Mitsubishi Autoplex. Armando our salesman was so helpful. He worked to find the perfect SUV for me. The finance department was amazing as well. They worked hard to get us approved and get us the best deal possible. The entire staff was friendly and we will definitely recommend them to our friends. Thanks guys I love my Outlander!
Thank to David Delgado , I will be driving home in my new car. Im so pay he was able to help me and answer all my questions. I will definitely recommend my family and friends out here if they are shopping for a vehicle . Fast friendly and ready to go . Thank you David Delgado
I had a great experience at the Hurst Autoplex Mitsubishi! My sales rep (Eugene) was very courteous and knowledgeable. He patiently explained all the details and feature differences between the models and helped me make the best decision and get a great deal. He also went over the detailed check list for my Outlander and answered my questions.Other staff members were also friendly and professional. Great experience! I highly recommend this dealership.
This place was awful check my car in and it is a 2019 and only 20,000 miles in the air conditioner went out and they insisted that we had to pay money to charge the air conditioner before they could check it and fix it otherwise and would not give us a loaner car so that we could have something to drive while we waited till Tuesday or Wednesday have never seen a place that treat you just badly. Boo on them they dont even deserve the one star.
They were super helpful and friendly over at the Hurst location. Alex Peters personally made sure he did everything in his power to get me the best deal possible. He is such a friendly guy and straight shooter. Definitely recommend coming here if you are looking for a Mitsubishi!
Nathan was a big help and the turnaround time was excellent!
I can confidently say my dealing with Hurst Autoplex Mitsubishi was flawless, fast and efficient. I spoke with the representative on the phone a few times, and when I showed up at the dealership I was in and out in about an hour or so. I myself was led there by a recommendation from a friend and drove 3 hours from Austin to do business there. No regrets and would recommend to anyone. 10/10.
Being a new owner of a Mitsubishi I needed to find a dealer that could service my vehicle close to home, after googling a dealership near me I found Hurst Autoplex. Nathan greeted me with a smile that made me feel welcomed. He setup my account, explained what type of oil is required and made sure I was comfortable in the waiting area. Once my vehicle was ready, he had found a coupon to help lower my cost. I look forward to working with them in the future and highly recommend that anyone check them out for all your car needs, even if you dont have a Mitsubishi I have confidence they will help you out.
Just picked up a new to me F-150 from Hurst Autoplex. My experience was phenomenal. I made this deal from Austin. When I got up to the dealership I was more than impressed with the staff and their professionalism. They have a great inventory of vehicles. The truck was everything it was advertised as. There were no gimmicks, no bait and switch, and no hassle. Prices were fair and I got a great trade in price as well. I will definitely reach out to them again for my next vehicle.
My Sales rep Armando Ramos was excellent. He streamlined the car buying process, listened and took into consideration my situation and at the end of it all was able to assist me in getting a great car at a great price. I had every doubt in the world I wouldnt get into a vehicle and I drove off in a 2018. The whole process was done in less than 2.5 hours and everyone n the staff from the finance manager to the detail guy was very friendly. I suggest you go to Hurst Autoplex Mitsubishi and ask for Armando.
Our overall experience was wonderful! Everybody that came into play was great! Austin, our salesman was very helpful, polite and courteous. So we were able to leave with a brand new car! I recommend Mitsubishi Autoplex highly! Thanks again!
I was on a time crunch but found a good deal for a Subaru BRZ and Alex Peters helped basically set up a trade and took care of almost everything else all over the phone. They gave me a great price for my trade in and the rest of the process was smooth and simple. Would highly recommend.EDIT: I am editing this review because of the following - I noticed a wheel bearing sound within the first week of having the car. I am well acquainted with car service and have dealt with this issue many times before. I let Hurst Autoplex know and they did their own diag to tell me I was wrong and the brakes were what was making the sound. They generously put all new brakes on the front, but it did not fix the sound. Go figure. They then proceeded to tell me the tires were the issue but they would not be replacing them because the tread was still too good. The tread was 2/32nds on the front and 3/32nds on the rear. Well within the red portion of their scale for tire tread. I then went to Discount Tire and dropped $600 on a set of new tires to prove a point that they were not the issue. Guess what, THE SOUND WAS STILL THERE. They told me there was nothing else they could do since their tech determined the wheel bearing wasnt the issue. So I dropped another $200 on a new hub assembly and replaced the damn thing myself and BAM the noise was fixed. I hate leaving bad reviews but I really did give them every chance to make it right for me but they just refused. I dont know what dealerships have against customers that are knowledgeable about their cars but none of this wouldve happened had they just listened to me at the beginning. Also the tires should have been replaced regardless if they were making noise or not.Alex couldnt do much to sway this situation as it was mostly service giving me trouble so I stand by him being a great salesman, but I will not be bringing my car back here.
Nathan (Service Manager) makes your regularly scheduled maintenance visits enjoyable. Warm, friendly, and inviting, they really take care of you here. Scheduling appointments is easy. Coffee and water are available while you wait (and you dont ever wait long), and often, when I try to use a discount I got in the mail, theyve found a better one and already applied it! How cool is that? I refuse to have my car serviced anywhere else. Absolutely wonderful!
Thanks to Autoplex, I was able to purchase my first brand new car!! Never thought it would be possible with my type of credit and Im grateful that they took a chance on me. Everyone went above and beyond to make sure that I was comfortable and satisfied. Special thanks to my Sales Consultant Armando Ramos for not stopping until the job was done. Definitely will be sending others their way and I will also be returning to purchase again in the future.
I am so very happy I purchased my car from you guys. Jimmy was my sales representative and he was Wonderful! He sent everything I requested via: text, such as the car fax, the information for my transfering the money to your bank to purchase the vehicle and he even drove it over an hour to my home the next day, to deliver it to me so I did not have to make the trip myself. He made it as easy as going down to the corner store for a loaf of bread. Thank you you Jimmy .I love the Beautiful Lincoln. God Bless. Vicki
My experience was good up until it came to the service department! Unfortunately the manager Mike and the very young man and inexperience Dustin did not do a very good job! I was very disappointed on their unprofessionalism!! My granddaughter bought an Altima Nov 7th. The AC did not work and the hood would not open! When we took it back they said it was our fault for rushing them which was far from the truth. Then they kept the car for 5 days before we received a call from them at which point they said they had been calling us for 2 days. Another lie! After raising our voices with much disappointment at these guys we finally got everything fixed! Thank goodness for Eugene the financial director that heard us and quickly answered our questions and really did an awesome job at which point he decided to call Jason the GM Manager who also did an awesome job. He actually worked on the car himself and made sure these guys did what they were suppose to do in the first place... They apologized and really felt bad for us. Thanks to Jason and Eugene and also Francisco who sold us the car. We will be able to enjoy Thanksgiving and not worry about the car.
This dealership made the car buying experience extremely pleasant. They didn’t take all day to process the sale, they even brought some snacks to a accommodate my 2 year old (as you can imagine they don’t like to sit for long periods of time). The car was in pristine shape, and the salesman James was extremely pleasant. We never felt any pressure from anyone there. I’ve bought a lot of cars over the years and this has been one of the best car buying experiences I have ever had. I will be back in the future with all my car buying needs.
We just bought our 5th vehicle from Hurst Autoplex and had another wonderful buying experience! We bought a beautiful 2020 Mitsubishi Outlander from Kevin Pak, our salesman, who was very informative, professional and a true gentleman. Kevin made the whole process seem effortless, which took only 2 hours and the vehicle was ours. We loved working with Kevin and look forward to using him in the future.
I received Sean/Hurst Autoplex information from some friends at work who said they came highly recommended. I gave them a call and sure enough within a few days they had a vehicle they thought was great for me. I took a look at the vehicle and after a bit of consideration decided to keep looking. Sean and the rest of the staff were great and not pushy at all. I truly felt that they were working to find the best vehicle for me within my budget. Turns out they were able to help me get into an incredible truck right at my price point. The staff went above and beyond in every avenue of salesmanship. They have gained my loyalty for life and I will be sending all my friends to them in the future.
Very professional service by all the personnel you come into contact with. Their service is top notch. Nathan Hausser, a service advisor, is one of the best. He knows you by name, keeps up with the maintenance of your car and if you need to come in late without an appointment, because of an emergency, he will work you in. Great coffee, comfortable chairs and just an overall great place to be when you have to be there. Cant lose there. Give it a try and dont forget to ask for Nathan!
Great selection of used cars. You will be very surprised of what they have to offer. Something for everyone, they even have very high end stuff. Great selection of lifted trucks. They also have a good selection of muscle cars. Get your fix here with great quality used vehicles. If they don’t have it at this location they may have what you want at a sister store. Awesome staff, come in and visit even if it is only to look. You won’t be disappointed.
I can’t imagine ever going anywhere else again! This was hands down the quickest, most friendly, least ‘sleazy salesman’ car buying experience I’ve ever had. Steve was amazing - friendly, helpful and genuinely personable, but it wasn’t just him...everyone was that nice! The price and deal was fair. We felt respected from the first offer until the deal was done. We even showed up with two kids and they didn’t bat an eye. Their vehicle selection was unique and impressive as well. Trust me - GO HERE!!!!
Purchased a 2018 Ford F-150 Raptor online from my home in Boston from salesman Jimmy Hawes at Hurst Autoplex and it was a flawless transaction. These guys define what makes the Internet great!! They went above and beyond to make sure I got a great price and great service. Communication, follow-up, follow -through, attention to detail, etc. Really a refreshing and inspiring experience. You can buy from them with confidence!! Well done guys!!
I have purchased 3 vehicles from Autoplex and every experience was simple and straightforward. They made me feel comfortable with my purchases and stand by their word and follow through from sales to service. I would recommend Autoplex to anyone looking to buy.
I was in the market for a new vehicle and was impressed from the moment I walked in the door. I had an appointment with Steve Glynn and he was super nice and well put together. Very informational about the vehicle and had answers to all my questions. Once I decided to buy the vehicle paperwork was easy and was out of there pretty quickly. I would recommend this dealership to others.
Amazing staff, very friendly and the best experience I have EVER had at a dealership. When you go, ask for Jessica, she works with you and helps you find the best options available for you. My situation was tricky but she really tried and got us to the goal we wanted. The manager Jonathan, also nothing but positive things to say about him. Honestly I recommend coming here!
Went there today to just look at a couple of cars. My credit isnt that good but Im in the process of rebuilding. Spoke with Brandon....nice guy....he assured me that they deal with challenged credit situations. My credit is in the high 5s and should be going past 600 next month. I did a credit app and was called and told I had to put money down to get my payments down. I am currently paying on a car...and have a credit card...so I thought I would have better luck with this with the rebates and incentives and everything. Then I asked Brandon by text whats the problem...is it my score or the fact I have a car I want to trade with negative equity? He said its the negative equity. Then I asked does my credit score have anything to do with it? He said yes....I need a cosigner. Now Im confused because now Im thinking hes saying the banks rejected me, when in fact they were before asking for a down payment. Its like Im getting the run-around. Just tell me what my score needs to be in order to get a car. Brandon called me and said he was with a customer and he would call me back. Its been 2 hours and I havent got a call back. Ive also called the finance department 3 hours ago....I had to leave a message on voicemail, and still no call back. Very bad experience. Will not go back. Once they see you wont buy a car or have challenged credit, they ignore you. The fact is I do have a cosigner...that Im trying not to use, but will if I have to. Good work Mitsubishi....you just lost a customer to Metro Volkswagen in Irving.
I cannot think of a better place to buy a used/luxury/sports vehicle in DFW. Mike and team know there stuff. They have awesome cars in their inventory at all times but if you are seeking something else just let them know, they will locate it and get the deal done. I have bought two cars from them and also sold/traded in another two cars. A+ establishment Dont hesitate to buy here.
Michael, Steve, and John in the Sales Department as well as Doug, Scott, and Taylor in the Service Department have been a great help since I bought my truck @ Hurst Autoplex. I’ve had some electrical and body issues with the vehicle since purchasing it. The entire team has been patient and willing to accommodate me in every way possible.
I have bought 2 cars from here so far and each time the experience was great! My salesman, Eugene, was very cordial and handled everything professionally. Everything was explained well and I felt that I received great deals. The managers and finance manager were also pleasant to deal with. I will be returning to this location for any future buys!
About Dealership :-The environment is peaceful, the staff is kind and superior service is performed in a time efficient manner. I also recall that not a single staff member walked by us without offering a greeting and ensuring our needs were taken care of. Truly remarkable staff and stunning service! A great inventory and a clean dealership. The upsides are clear: this is not a business that survives by nickel and diming people.I came out feeling like I was respected and could trust everyone there.About Salesman :-Visited to dealership Saturday to look at pre-owned Lexus GX 460. Donald Quiggle greeted us and was a consummate professional. He was knowledgeable and encouraging without pushing. Don was the type of salesman youd like to work for your own company. I really wish more salesman were like the Don. Don treated me like a normal Human; I didnt feel snubbed or like they didnt want my business. I shop around to see how Im treated by someone before I buy. I cant say anything about buying experience yet, but all my questions were answered and was treated with Kindness and respect.If you want a stand up sales associate ask for Donald Quiggle he was overly efficient professional and very knowledgeable thanks again for the great experience !!
I love this place..The atmosphere is so cozy and peaceful...The sales man Walter and the manager Aaron is phenomenal.They help me get in a good car rate..They make sure you happy and that 45 and you drive is the real deal..
This place was nothing but great to me and my family! We worked with Ester who was efficient, polite, very personable and she was a sweetheart to my son who can be very busy! She was able to get my dad into a brand new car and unlike most dealerships it didnt take all night to get us rolling! I would definitely recommend coming here to purchase a vehicle and ask for ESTER, you wont be disappointed!
My first time here and I truly enjoyed my experience. Staff was very friendly and accommodating. I had my 2 year old son with me and staff were friendly to him as well. Nathan the service mechanic was very polite and professional. Had a recall issue on my outlander fixed in 30 Minutes. Thank you for the great service, I definitely will be back for other service needs!
Sean and Kevin were very professional, and engaging. I liked the no-pressure atmosphere.The sales team were very courteous. They went the extra mile to secure a competitive finance rate. I would highly recommend Hurst Autoplex Mitsubishi for your car purchase experience.
On Oct. 1st I bought an Eclipse Cross SUV from Hurst Autoplex. My salesman Eugene Garcia was awesome! He made the car buying experience totally painless! Everyone that I met at the Dealership was courteous, kind and professional! If youre looking to buy a new or used vehicle please go to Hurst Autoplex I promise that you wont regret it!!!
Esther was awesome, from start to finish. We came in looked at a few cars had numbers and my trade worked out in 20 minutes. She held to her word delivered the car to us and the process was flawless. We will be back!
I bought a used 2012 Lancer from Tom and it was a wonderful experience from beginning to end! He was very knowledgeable about the product and got me in and out quick. Got a great deal and I couldnt have asked for a better salesman. When you go, make sure you ask for Tom. Thanks again for a smooth and easy experience!
I had a wonderful car buying experience with Hurst Autoplex team (Alec, Jonathan, and the finance team)! They were extremely helpful and went above and beyond for me. They were not pushy and did not hassle me to purchase one of their vehicles. I purchased the 2017 Mitsubishi Outlander and could not be more happy with my purchase. I will be using them in the future and would highly recommend them!
Esther was extremely helpful from start to finish. Accommodated to everything I requested and exceeded expectations. Would definitely recommend her and the dealership to anyone. Love my new car!
Do not go there. Bait and switch. Total crooks. They set appointment ask what you want. Ask about trade in then ONLY want to sell you a 40k car. And need more paperwork. Then have the nerve to say thats just how it works. And wont apologize. Give car sales a worse reputation. I gathered my stuff went down the street and bought there with no hassle. Im telling EVERYONE how bad they suck!
Great purchasing experience!I called ahead to confirm that the car I was interested in was still available as I was coming in from out of town. When I arrived, the car was pulled up to the front waiting for me. The car I purchased was listed at a competitive price and my trade was appraised fairly.They had just obtained the car I purchased when I came in to look at it, so it had not completed their standard, pre-owned car inspection. We agreed upon a purchase price and I returned later in the week to finalize the deal while they performed their standard inspection / preparation. During their prep, they discovered the car needed new brakes on all four wheels (which is expensive on this car). This maintenance was performed at no charge. I appreciate their integrity as I would not have discovered the need for new brakes until after the purchase.In summary- great people, easy purchase experience, dealership with integrity.
My husband and I purchased a 2015 Mitsubishi Outlander Sport. Eugene Garcia is awesome! The process was seamless and he worked out the best deal for us. Not to mention his stellar personality made it very pleasant. I highly recommend paying him a visit for your car buying needs.
Phenomenal Customer ServiceI am an expecting mother and was looking for a more mom friendly car.Let me just start by saying WOW! I have bought a few cars, and I have always dreaded going to the dealerships because of how much pressure the dealers put on you when you are vulnerable. My dealer Chris was so easy going and I never felt pressured. He guided me through each car I was interested in. I did not go to this dealership to get a Mitsubishi, although I left with a beautiful 2014 Mitsubishi Outlander Sport. I have never been more proud to drive a car. I also want to say that this was the fastest car buying process I have ever experienced, quick and to the point, which is incredibly important because no one like to wait hours to make a purchase. Other dealers always try to sell you this and that and drag it out, not Hurst Autoplex. They obviously pride themselves on providing a friendly and fast, easy car buying experience, I love them! I feel so lucky that I had such a wonderful experience. I will definitely be returning to this dealership for my next auto purchase.
I bought a used Mustang at Hurst Mitsubishi about 2 weeks ago and my experience was amazing! Ron my sales guy was very helpful and made the process super easy, they made sure I had a full tank and a clean car before I left and called when we were about halfway home regarding something we left in our trade-in. Instead of having to drive right back, they sent it in the mail to us. Everyone from the sales group to the finance team is amazing and made the car buying experience fun and easy!
What can I say? Eugene was absolutely amazing! I have purchased many cars before but never with the level of comfort that everyone showed me. From my Salesman Eugene to the Sales Manager Jonathan then the Finance Manager Giorge. Everyone was very professional and kind. It all reflected on the unexpected wonderful deal that had me drive home in a brand new Mitsubishi. I couldnt have asked for a better experience. Simply perfect!!!!
When I came to the store, I worked with Sean Dyar. He was great.... I mean awesome! Great friendly personality and he listened to my concerns/wishes in my next vehicle. I would highly recommend anyone to work with him and his friendly and professional staff. When I thought I was denied he surprised me to a brand new 2017 car. [Thank God] Thank you Sean for my great experience. You were a blessing in disguise! Your happy customer!!
I recently bought a vehicle from hurst Autoplex Mitsubishi , and the customer service was excellent. They make you feel welcome, my salespeople was Esther Valdez, and I would recommend her to anyone that wants to leave in a new/pre owned vehicle. I walked in there not sure I was gonna walk out with a car, but when she says she’s gonna make sure you walk out with a car she really means it. She was able to help my sister leave in a brand new car the same night.If you want a new car Esther Valdez is the salesperson you wanna ask for.
Went to the dealership today based on a recommendation. I had the pleasure of working with Esther, who made the entire process seamless! A HUGE thank you to her for working on getting me into a brand new SUV!! I would highly recommend Hurst Autoplex if your looking for a new car!!
Today me and my wife went to Hurst Autoplex with our daughter (college student) to buy her first car! We ended up meeting this really great, professional, personable guy that we wont mention (Breece!!!)He is super friendly and efficient and worked with us to keep our daughter in her price range and a fantastic car that she is so excited about and loves!The entire experience was just so incredibly seamless and my wife and I are thankful for that, thanks to Breece and the rest of the staff.Thanks for making it simple, painless and a joy!
I went to Hurst Autoplex with my two children to purchase a new car. It was the most awesome experience I have ever had. I never knew buying a new car could be so enjoyable. I met with Chris Cunningham. He made everything seem so easy. I told him what I was looking for and where I wanted my payments to be at and he made it happen. Never met a nicer guy. I walked away after two and a half hours with a 2014 Mitsubishi Mirage that only had 21 miles on it. I highly recommend anyone who is looking to buy a car, new or used, to go to Hurst Autoplex and ask for Chris. He will treat you with great respect and he wont pressure sell you. I will return to Hurst Autoplex for all my car buying needs. Thanks again, Chris.
We came here today to buy a car and Esther Valdez was our sales consultant. Shes Amazing!! Everything went smoothly, from the test drive, to warranty &insurance information, the whole nine. The people there are nice and they have very clean restrooms and nice waiting arearea for customers. 5 stars, Esther!
The Salesman Javier, Management Ryan and even Finance. All made sure to ensure I had exceptional service and I drove off the lot overly Satisfied. The Team at Hurst Autoplex went above and beyond as a Car Dealership. I would recommend the dealership to anyone and everyone I know. 5 stars and if could give more I would. Very pleased with how they care and take care of you as a customer.
Bought a vehicle in 2017 Outlander , hands down by far the best vehicle I have had so far with every possible feature you can imagine and with a great price, no hassle you can get your car in and out withing few hours ..amazing service. I am so glad that I stopped by this place. Thinking about buying another one :) soon
I had a very bad experience at Clay Cooley Mitsubishi so I was very reluctant to try another dealership but Im glad I did. I spoke to the sales manager Luis on the phone and told him about my bad experience and he assured me he would take care of me and he definitely did. He beat the internet price and got me an amazingly low interest rate that I didnt think was possible with my bad credit. When I arrived at the dealership I dealt with Walter who was my sales man and he was just as amazing. They had all my paperwork ready to go and my approval was ready and all I had to do was test drive and sign paperwork. They have earned themselves a life time customer!
The whole staff here is amazing. They actually took the time to get to know me and my wife before asking us about what we wanted to buy. I had taken my old car here for an oil change and they said that there was about an hour to two hour wait so I said ok Ill just look around. Jimmy our salesman saw us wondering around the lot and just started talking to us about the weather and everything else. I was joking around with him and said I was hungry and our car was in the shop so we are stuck. He said do you like this one as a joke I said yes. He got the keys and said go get something to eat. Once we got back he simply asked if I can get you the same payment and only $1000 down would you buy it. Of course with my credit only being 570 I said sure and gave him our info. Before our oil change was done he said ok your approved and they are getting your outlander ready for delivery. So Im just under three hours we had done all the paperwork and drove off in a brand new car with only putting $1000 down and my payments were only $25 more than I was paying on my 2010 wore out car that needed a lot of work.If you are looking for a vehicle it is well worth your time to go and check these guys out. This is by far the best car buying experience I have ever had. It actually was very enjoyable. Plus the Mitsubishi is an excellent vehicle. I will definitely be buying my next car from here.Update. I have bought my second vehicle from Jimmy as well as referring 5 of my friends who have all porches vehicles from here. Three of which had never bought a new vehicle before and they were all very happy with their experience. They didnt have the best credit either but Jimmy worked very hard and got them approved on their own with no cosigner. If you are looking for a vehicle I would definitely recommend stopping in and giving them a chance if others have told you no.
My salesman Michael Thorne had been there only two weeks and did an EXCELLENT job. Professonial and knowledgable! I am completely satisfied with the entire purchase experience there!
Total reviews rating 4.6
199 Reviews for Hurst Autoplex Mitsubishi 2023:
Review №1
2022-06-15I wanted to share my experience with Autoplex & working with Steve Glynn has been super fantastic!!! Autoplex handles all my service maintenance on my Ford F-250 Super Duty with ease since my truck has 24’ wheels & lift is not handled at most dealerships. I have purchase 2 Ford Shelby’s last 2 years & would highly recommend Steve Glynn to help with any vehicle purchase. Steve listens & helps you find what your looking for. They have multiple locations which is super cool with getting custom trucks, custom sports cars, & they get all makes of super good condition vehicles. Give Steve Glynn a call & chance to making your next vehicle purchase a 1st class experience!!!
Review №2
2022-04-16After buying several vehicles over the years, I must say Jason Mclean was THE BEST car salesman Ive had. He was welcoming, concerned about my wants, and knowledgeable of the inventory that suited those wants. Once the vehicles were narrowed down to one in particular, he knew the right strings to pull for the sale. Thanks to Jasons superb service, I am now the proud owner of a beautiful Dodge Charger Hellcat. 😊
Review №3
2022-05-09Thank you so much for a quick and easy process! Everyone is so nice at the dealership. Everyone made me feel right at home and comfortable.I will definitely be a return customer! Jason was a great salesman! The vehicle selection is out of this world! Low mileage and top notch! Check them out! You won’t be disappointed!Not so sure of the service department. The car wasn’t inspected thoroughly prior to selling. There was exposed wires. The service department also messed up my new rims.🛑UPDATE on car and service! The service department is under qualified to work on cars. My car went in running perfectly fine and was to have a coil pack harness replaced and has more issues now and has been at the dodge dealership after the Hurst Autoplex dealership service department messed the car up! I’m waiting on parts that I’m being told there’s no date as to when my car will be fixed and ready because of the part shortage everywhere! How is this fair that I’m paying for a car that I’m unable to enjoy because of the mechanics at Hurst Autoplex didn’t know what they were doing and caused damage to my car! I was told my car was running fine and picked it up and they tried to unplug the battery in hopes that it would keep the check engine light off and their little tactic didn’t work! My car was running terrible!!! I do not recommend having their service work on a car! Not even for small things!
Review №4
2022-04-28If I could give this place 10 stars, I would.Mitchell was the best car salesman I’ve ever had. Not pushy, totally transparent and very knowledgeable! Clint in finance helped get my payment & interest rate exactly where they needed to be!THANK YOU BOTH! I will be recommending all of my family and friends!
Review №5
2022-02-01Amazing group of guys that helped my 3 kids and I get a more reliable car! I appreciate Richard (Manager) and Gabriel (salesman) for all your help!! By far the quickest and easiest car buying experience Ive had! They make you feel like part of the family! Fantastic customer service! Will be back for sure! Definitely recommend!!
Review №6
2022-01-10Steve “The Car Guy”, Rick, & Clint were all excellent to deal with on a Bronco First Edition I’ve been trying to get in my garage. A very pleasing experience that was also quick. There are some amazing vehicles to look at as well. As a whole, everyone seemed very nice working there. Highly recommend.
Review №7
2022-05-01Great family owed company & incredible customer service!! I loved working w/ everyone here! Especially my car salesman Cameron! Absolutley in love w/ the vehicle! 100/10 recommend this company!
Review №8
2022-04-09I am retired military and just bought a 2018 Raptor F150 from Mitchell. I know how stressful and difficult it can be to find the right vehicle. I was extremely impressed with this dealership. Mitchell was brutally honest with me about everything even if it meant losing the sale. He pointed out certain details that I would have missed but it was his integrity that sold me on the truck. I never could imagine driving off with this truck when I initially started because it’s 10 times better than what I thought I wanted. If you are looking for a straight forward sales rep and dealership look no further and ask for Mitchell. This guy even called me on his day off (after I purchased the vehicle) to make sure it was exactly what I wanted. He was extremely detailed. The selection of vehicles is huge. Thank you!!
Review №9
2021-09-03My first impression was not great Mr. Courtney put me in a vehicle I was not pleased with. However, when I returned to the dealership displeased Richard and Mitchell completely helped me turn my nightmare situation into a dream come true. I strongly believe everyone’s experience is based off of great customer service. Mitchell walked me completely through the entire process, asked me what my favorite features were, and put me in the vehicle I really wanted. Richard helped me get the best price on the vehicle and got me a great deal. Even Esther the finance advisor made everything so easy and fast. Im so happy my initial experience didn’t stop me from giving them a second chance.
Review №10
2022-06-21Gabe and Rich were so helpful from the moment my husband and I walked in. They cared about us and made sure we purchased a car that fit rather than just making a sale. The experience we had was great as soon as we walked in and even while we went through the finance details with Clint. We did end up purchasing a car that we were happy with overall! Thanks so much Gabe, Rich and Clint!