Drive-through
Yes
Braums Ice Cream & Dairy Store in Carrollton
Categories
Location on the map
Carrollton, Dallas County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Takeaway
Yes
Dine-in
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Great dessert
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Coffee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 972-323-7398
Site: https://www.braums.com/store/213...
Site: https://www.braums.com/store/213...
Opening hours
- Monday:6AM–10:30PM
- Tuesday:6AM–10:30PM
- Wednesday:6AM–10:30PM
- Thursday:6AM–10:30PM
- Friday:6AM–10:30PM
- Saturday:6AM–10:30PM
- Sunday:6AM–10:30PM
Braums Ice Cream & Dairy Store in other cities:
Comments (199)
Haven’t been to Braum’s in years and it was nice to take my daughter there . She got her favorite vanilla bean and I got mine , peppermint!! Also got a little food , still good 👍🏽
Can’t speak to the food, I only come here for ice cream things which are pretty good. But they are always slow and seems to be a chaotic mess in the back.
4:40PM 3/29/22Employee of large stature openly groaning each time when someone mistakenly doesn’t know their drive thru is closed… unprofessional. There are no signs to indicate it is closed, so why act like customers are being dense?Rude. On top of groaning and complaining in front of customers like they are a hassle, the employee didn’t even have common sense that a large combo comes with large fries. Astounding.
They left the grocery counter unattended for good 5 plus mins even if they saw us and old gentleman. The old gentleman smashed the bell and then I had to walk towards the restaurant counter. Otherwise all ok . Big nice location within residence area.
Cool place but there were hard stuff like peanuts in my vanilla shake? Im allergic to peanuts?? I ordered a plain vanilla shake? Tf??
Came in for breakfast during the week. The drive through was a bit busy but the inside was slow. I was greeted as I approached the counter and my order was taken promptly. The food came out timely and was hot. This location is nice and clean. The grocery section was well stocked and organized.
Always a GREAT experience when visiting this Braums (Keller Springs & Josey - Carrollton). Employees are very friendly, food cooked to order, and great ice cream treats at the counter.The grocery area is small but big on selection. Fresh dairy and baked goods, and in the freezer theres every flavor of ice cream you can imagine, and huge offerings of flavors in sugar free, yogurt style, etc.Very reasonable prices on everything. If you havent tried Braums milk, youre missing out. Their milk is very fresh, and lasts beyond the date - even when opened. The 2% milk tastes rich and creamy; not watered down at all like most other 2% brands, and the chocolate milk is simply divine!
I love their burgers and mixes. Only rated it a 4 because of the customer service. When I got to the window the guy handed me my food and didnt speak a word. Not a Hi, or enjoy your meal, nothing...
The breakfast burrito combo they serve is a good deal you get a burrito thats really tasty with a medium drink and some little tater tots it was only $5.08 and it was delicious
Love their ice cream. Their fresh market is a good thing. Not a fan of online ordering due to lack of quality control.
Going off of my experience with customer service today it would definitely be a one star. New staff has really brought the place down. Miss the old manager! The line wasn’t that long and we waited 20 minutes the customer service was terrible. I’ve been other times but all of the staff looks new and today the workers were laughing and taking breaks. This place definitely needs a wake up call. Won’t be back here again! I witnessed about 4 customers walk out. Ice cream is still my favorite but this location not at all!
I was 2 24 pm today got 2 gallons of milk. I wave Rigo manager with a blue jacket because no one is at the cashiers place. He started yelling said when I get a chance I send someone. I approach him to ask his name he said I dont have to give you my name just go there and wait. terrible embarrassing attitude. I am a senior citizen will never go there again.
The line was super long for ice cream but that didn’t matter given how fast, effecient, and friendly the service was.
Cold burger. Cold fries.. Cold staff... Lupina was one who finally help take order but kids×4 looked inexperienced
Good prices, still have yet to try their ice cream, I dont know why
This place used to be great, the service is awful now. I will NOT ever give this Braums another penny, period. I can not wait for robots to take over here, sheez
Burgers were not hot or patties taste freshly made. Should have returned but they were busy.
Delicious food as usual but the lobby was dirty. Most of the tables were empty but were covered in receipts, napkins or food crumbs.
Exceptional service received and it was my first time eating a burger at Braum’s. Love the combined flavors and it tastes exceptionally fresh. 🦋🙏🏻🦾🤟🏼Dallas classic!
We had bacon cheeseburgers and they were so good.
Great prices. Usually pretty good food. Sometimes they forget items, but would recommend.
Excellent place to enjoy with family! recommended
We had a delicious vanilla soft served in a cup with oreo cookies and it was the bomb.com!
Thought we were in line. Couple waked up to register and were immediately waited on. Moved over to order and girl said was going to where we had been. Told her thats why we moved cause we were there first yet she waited on the couple first. Ordered single dip chocolate almond on sugar cone. Gave me junior dip. When asked she said thats what need to do with that cone. Have been through drive through and bought regular dip on sugar cone. Very disappointed.
Cleanliness was unrecognizable and had to take my burger twice back to employee since both times my burger was prepared wrong
Great place to just sit and relax while eating an ice cream and French fries.
They are amazing, the ice cream is great, place is clean and great for family time
I used to work there. it was Frickin Awesome but then They started making false accusations about me Stealing and Other stuff. Ive never stolen a Day in my life I dont see how they Say it was me. Other than that the food Is okay
Good food, clean seating, and a good atmosphere. I like the little market there as well.
Private farm creamery, great tasting milk, ice cream, and bread at reasonable price. A great choice for quick grocery. Once bought a bucket of ice cream good for 50+ servings.
Good but they are slow. Usually a line in the evening during the summer months.
Burger was great and stuffed with lettuce and tomatoes. Fries where little stale or left out. Tables were clean but smelt like dirty dish rag. Change the water.
I like their hamburgers as well as their ice cream. The fries are good also. Theyre quick and the food is always hot. Great service friendly people.
They provide you with prompt courteous service however they need to brush up on order accuracy because the past 2 times I have visited my order was not correct. And a few extra napkins would be nice as well.
Loved their chocolate Sundae. Also I love their A2 whole fat milk. Its fresh and affirdable.
I wanted to like this location. Unfortunately, Ive had not so great visit after visit. Ive been going to Braums since I took root in Texas 13 plus years ago. This has been my most unpleasant string of visits. Issues: customer service, worker attitudes, incorrect orders, and being ignored by workers. I can say that every time Ive gone they have had the products that I needed. The experiences are always tainted by my interactions with the people who work there. My solution: avoid this location
Very nice.. many flavors to try on and very reasonable price.
This is quickest way to get delicious dairy products without having to tromp to the back of a large grocery store. What a lot of folks dont know is that Braums has so much more than ice cream. They also carry eggs, a limited selection of fresh fruits and vegetables, prepackaged deli meats, picnic salads, frozen food, and even snacks. And when it comes to ice cream, the flavor selection cannot be beat. If you havent been by a Braums lately, get yourself in the car and go! Theres a tasty sundae, shake or ice cream cone at the end of your travels.
I use to love the gravy....but on my last visit it was horrible. I probably qill not be returning.
The drive thru line was short with only three vehicles in line at about 8:30pm. But it took 26 mins to get to the window and pay for our order. I am not sure if this was a customer issue or an employee issue but either way this was a bit longer than expected. Our food was hot and seemed fresh so maybe the wait was a benefit. Just a little difficult not knowing why it took so long. With no explanation from the cashier once we received our food.
My kids like their menu. Good for inexpensive dining.
We love to eat out at this place. The food and ice creams are fresh and delicious. Moreover, the staff is friendly and welcoming 🙏We have been to other outlets at well but at this place, the staff is fast, friendly and cooperative.
Great service, fast, not as clean as I prefer seating
They have chocolate/vanilla twist ice cream!
Where else can you get fresh peppermint icecream in the summer?
Not being originally from Texas, I get the strangest looks when told Ive never eaten at Braums. But its so good! everyone says. The food was done almost immediately after ordering (that should have been my first clue) The burger had clearly been sitting under a heat lamp. The burger was dry and very unimpressive. The fries somehow had an aftertaste like they had been drug on the floor of a dairy barn. Dont know if this was the oil they were cooked in or not, but I couldnt eat them. Later, did not feel well from eating here. When sharing this experience with others, have learned that when people eat there, it is mainly for the ice cream. I have not been back to test that theory, but I can tell you that their food is not great at all.
The BEST ice cream! LOVE the prices! Clean restaurant! The service is good. Dairy Queen is no competition for them! The quality is just better here. Ask for ice cream in a waffle cone not a cup. They fill the bottom of the cone, in the cup, you get less.Dont forget to ask for a cup of water free
Had an issue with my order this morning. They fixed it immediately. My issue is that the young girl working drive thru never apologized for the wrong order. Not only did she not apologize she never said a word. Never looked at me. Poor customer service
The candy bar mixes oreo vanilla are the best!
I have always loved coming to Braums for a cold treat. I was really disappointed in the Braums at N. Josey Lane. The employees planley didnt want to be there. Behind the counter where they prepare the cold treats was so dirty. They had old banana peels piled up on the counter including other toppings you put on the frozen treats. The machines that make the shake had not been wiped down. I dont know if they didnt have enough employees. But I was disappointed.
Food and ice cream is great.But 1 star because of service.I came in on 5/16/21 at 6:50pm to get a single banana split. But this endeavor took 20 minutes and I still had to go outside to the drive thru to be served.There was a family buying food at the regester in between ice cream and food but the cashier took 10 minutes to ring up a $33 sale. A lady cut in front of me with her kids to get some ice cream and staff did not notice.Plain and simply this store needs a redesign of how it takes ice cream orders. You cannot have people line up behind the regester and have to get back in line to pay for their ice cream. This was absolute chaos for a simple orderThe regester needs to be after the ice cream line and people need to stay at the regesters at all times.
Great ice cream unbelievable prices
Braums is so awesome! It reminds us if home in OKC.
July 11, 2021Total confusion in this place. Everyone behind the counter looked lost.I waited 25 minutes to get my burger.The burger was over cooked and was barely warm.Worst burger I have attempted to eat.Will be spending my money elsewhere.
Nice and affordable icreams & Sundaes..
Ice cream is good but the coldness of staff is colder than the ice cream. Not nice at all. No courtesy whatsoever. I said thank you and she shut the service window. WTH. Theres been others, but today I just couldnt help but review this service. YOU CAN EXPECT COLD ICE CREAM AND COLD FACES.
I applaud their No Sugar Added products. Being borderline diabetic, its nice to find some ice cream I can still eat.
The ice cream, Burgers, chicken fingers, Shakes and chillis are so good!! And yet the price is also good ;)
Great food! Especially when you get everything you paid.Drive Through could be better. Sometimes they properly package your food other times they just give it to you without a bag.
Polite, this is my go to Braums, the workers here are fast and their food surpasses my expectations from this fast-food ice cream parlor. Every scoop is taken into consideration and they listen to the customers.
Horrible! Drive through was open and all I needed was a simple bag of ice. Was told I had to come inside to counter to purchase. I was under the wrong assumption that the dining room was closed it was actually open. I have been in a wheelchair my entire life and still was told tough youll have to come in. I asked the lady staff member if she was empowered to provide good customer service. She was like whatever. I ended up unloading to go inside. Spoke with the assistant store manager to let her know how deeply disappointed I was with my experience. I could have gone to Sonic next door very easily but love the small crunchy pellet sized ice that you guys sell BECAUSE its ironically packaged in a smaller bag that is easier for me to carry. It would have also been helpful to know that grocery items cannot be purchased at said drive-thru. Also, provide team members the latitude and flexibility to deviate from policy to accommodate reasonable customer requests and basic disability awareness training. Thank You -- Respectfully, Jason Hose, Dallas, TX
The ice cream and service never disappoint! They always have great flavors and let you sample if you are undecided. Im not even from around here and it is nostalgic. Pick up a few grocery items while you are here too!
Good burger, good shake, good people, fast service. 10/10, highly recommend.
Good burgers and amazing ice cream, frozen yogurt! Best banana split around!
Great burgers, strawberry ice cream the best!
The food was so good, I wish I could have more.
Best quality ice cream, best food
Watch out for the pot holes and exit through the drive- thru.Amazing spot and staff. If you have never tried the reeses shake add bananas. Will change your life.
I always come here to buy ice cream since it taste great.
Very disappointed... have always had great service at this location but the past few visits have been horrible. Tonight was the last time I ever come here. Now I understand I got there 10 minutes before closing, but there is no reason to be disrespectful about how long its going to take to make the food or about being out of a certain drink because I got there too late. There is a way to be respectful and I would understand and choose something more convenient for them to prepare. Instead I have to cancel my order wish them a good night and probably never return.
Horrible! Just ordered some ice cream through the drive thru and the girl dropped our ice cream on the counter in front of us and then picked it up and tried to serve us with it. That would be horrendous regardless but during COVID its 10 times worse. I tried to speak to a manager and no one would answer the phone, its all run by teenagers. The girl was completely un phased by doing that. DO NOT GO HERE. This place should be out of business.
Staff was nice and the food was hot. Chocolate shake tasted like strawberries, otherwise would have been 4-star. Cross contamination is a concern for me, having a food allergy
The double meat bacon and guacamole with everything on it was what I had in mind at the outset of todays quest for lunch. Not knowing if Braums offered this combination I put my foot down heavily and accelerated almost instinctually in the direction of the restaurant much like what I imagine a big game Hunter in the bronze age would do. (Sans automobile of course) When I arrived I was delighted by the staffs almost extra sensory ability to know and produce this exact meal with expediency as if conjured through magic or will. Praise be to Allah on this day of all days lunch was perfection! Braums, his music was ok but his burgers are where he really shines.
One of the best fast food burgers. Their milk and ice-cream (same farm milk) is by far the best. And a good price too. Some of their other self-made stuff is too (muffins and macaroons).Their management, at this location, I feel, are a setback. I find myself watching exactly what theyre charging me because they dont care if I want a combo without a drink: and will still charge a full combo.One of their cooks is awesome and does things with care. Hes a workout buff guy thats down to earth. A couple of others there make looking past their management easier.
Restaurant is nice and a good sized one
Not very clean, not many choices of ice cream
The food and ice cream is always good. I admire the attitude of the management because they usually hire students even if it takes some time for the young employees to get use to the fast pace... They have several gluten free food options in the freezer section.
Always love the food, fries are the best. Only place I can get banana nut ice cream. Love it ❤
I always love the people. They always help me even though I am very specific with my orders. The food is always the greatest. The ice cream is the best in the whole world. Plus I can get some of my groceries out the way while I am here. If you have never had a hamburger from this place you are not living. Try it out.
The burgers and shakes were outstanding. We had the jalapeño burger bacon cheese burger the double burger, Fries and finished it off with single dip cones or double dip sundaes
Over the top friendly staff. The rude people from last year are gone. Friendly helpful happy staff in all areas of the store. Good time to visit. Im not saying the staff was all my color. But the ones who hated on me before are gone. It is good to meet good friendly happy people from all backgrounds. They seemed happy to work at Braums, unlike the Sonic people next door, they been unhappy for a long minute lol
The food is good, but the drive through always takes a while because they usually seem understaffed inside so the person working the window is also handling inside orders too. Love their milk and ice cream from the store.Update: For larger complicated orders they have started asking you to move over to the side spots to help move things along. Im glad theyve started using something they have had for a while now.
Service was great. But my burger was not so great. Lettuce looked old the meat was overcooked, no flavor and it was to dry. The french fries were good. I asked for my shake extra thick looked like I had asked them extra liquidity. Will never go back.
My husband and I each enjoyed a 6th burger combo, substituting mustard for ketchup and brown sauce. We also had a milkshake instead of soda. It was all delicious very filling. It was hard to find a clean table, although there were only a couple of other customers in the restaurant.We actually go through the drive thru often at this location, getting ice cream treats. Theyre always delicious.
Excellent ice cream, always been a huge fan of braums and this place is no exception. I love the milk as well, Ill go out of my way to get some. The Service was friendly and the atmosphere was nice. Overall a really great place for a treat to unwind after a long hard work week.
The staff is nice and ice cream and shakes are good. One of the members did not know what flavors they have for the most part and I tried to switch but they said that I was unable to switch. So I kept with my order of a chocolate shake. But Im sure there is other flavors of chocolate yet I didnt know and they didnt know what flavor they had. Oh well.
Best place to buy a2 milk. Ice creams are delicious. Different kinds of flavors. You even get zero sugar ice cream.
I guess I can try my best to remember year ago since yall sure is keeping in touch my movement. Braums always had some good ice cream but most of all I like to go by and ask them to get me some fresh french fries and I do enjoy them. I dont make it often over there in Irving just sometime I used to live in Irving back in the days I really did enjoy living in Irving. I am deeply satisfied with their service and also their friendliness towards me. They made some good banana splits my husband love Banana Splits at Braums it is good to be able to share you experience at different places that you visit good or bad. I have never had a problem with Braums ever and is some very hard-working people that I can say work for this restaurant hopefully someone else can voice this out also about these hardworking people another satisfied customer the real be honest my experience thank you so much for satisfying me :-)
Great service even when problems pop up. When there is a challenge this crew bands together and is customer focused. I needed gift cards just before closing and they were having server issues. They kept on trying, called tech support and figured out a way to get me the 4 gift cards I needed. The food is great, the groceries are wonderful, breakfast beats others on that homemade taste and you cannot beat their limeade or frozen yogurt. This place is busy most of the time, really busy. But, with employees like Gabe you are sure to be treated right when it is your turn to order. My experience is that the line moves fast.
Service was good and fine burger
This is probably the cleanest location we have ever been to and have been greeted by some actually happy workers at a fast food joint. We got ourselves some burgers and fries and topped it off with some great milkshakes. Theres no doubt they were going to be coming back to this location is some of them in the past have not even been close to this quality, especially in comparison with The Colony location
Incredibly juicy burger and excellent service!
Awesome smiling faces that are very quick to help. Food is great, burgers are AWESOME. Selection of take-home ice cream is really nice. I wish they would change up the selection at the ice cream counter...its been the same dozen flavors forever!
Love their Milk and Ice Cream
Great service and even better milkshakes! I love the little market area and they take my EBT card for groceries, which is really helpful!
Had the 6 peice chicken strips. Was rather disappointed, the chicken strips were dry either from freezer burn (Im guessing) as the coating was not burned or over done but the chicken was for sure dry and not very appetizing. The restaurant itself was pretty clean but was showing its age. Overall I was uninspired with my lunch thier and I will not be visiting this location again.
Terrible first experience at my first time ever eating at braums . We did drive through due to the covid situation and understandably had to wait in line which is no problem but was given very little time to look at the menu and when our order was taken we were very rushed . I asked them If they could please make my burger dry, no sauce, mayo etc and the ending result was switching out my top bun and half way scraping the sauce soaked bottom bun and serving it to me like I wouldnt notice . Thanks for ruining my first experience at a braums and dont recommend this location to anyone .
Good Ice cream, good kids working hard!
Great place for ice cream and I have loved going here since I was a kid. However, I ranked two stars due to poor drive through service lately.Its nice to have the cashier actually acknowledge your existence instead of not saying a word, not even thanking for your business. Nitpicky, sure. But lets talk afterwards. I order just 3 small shakes and Im asked to pull to the side. Okay, no problem. Well, this takes about 15 minutes. When I finally get it, they forgot my straws. More nitpicking, guess Ill scoop the ice cream with my hands. They took off before I could even ask for three straws.This has only been an issue recently at this location, and have had similar issues multiple times. I get that people have bad days, but this is ongoing. If they decide to improve customer service, Ill rate it higher.
I love Braums. Especially since we dont have them locally where we live. Tables were extremely dirty. After getting our cones we stood waiting for someone to actually ring us up for a long while. Other than the poor service it was great. The ice cream always outshines the bad.
Longtime neighborhood staple. Good food, great desserts and grocery selections... But perpetually sticky floors and tables.
I have been coming here for years, pretty much any picture on here of a car in front of the store is one of mine. I forget the muscular Hispanic gentlemans name but he is always really cool to me and appreciates me buying all the chocolate milk.Update: I went to buy milk as I do. The assistant manager Seth came over to check me out. I super well known here for the quantity of milk I buy so Im pretty nice to the employees. However, Seth did not say a single word to me at all and didnt even look at me. Didnt announce my total or anything like that. While he was walking off he finally looked at me as I was still standing there and I said, really? Not a single word to me? Youre an assistant manager and should at least say something. He might have been having an off night or something, just struck me pretty crazy his level of customer service and his established position at the store. I would lower my rating but I love this store.
The hamburgers are truly just as delicious as their milk & ice cream. The kids get disappointed if I buy milk other than Braums whole milk - they totally know the difference. I dont mind the 30 second stop when milk is needed. Happy Cows live in Texas too!
The food is fresh and the portions are reasonable. A large coke is a large coke, 44 oz.. I know a bit much but no other place has a large coke this size. The is a market inside the place nice to have when there is a need...
Great place for better qualify fast foods and full selection of ice cream products both from freezer and at the counter (shakes, malts, sundaes, cones, etc.). Great cherry limeade. Very good fries. Various salads available.
A busy location during peak hours. Ice cream is always is good condition and tastes great. I rarely eat the burgers here but when i do they are tasty and accurate with order.
Fast, fresh, tasty burgers and ice cream. They also have a small market where you can buy fresh milk, bread, salad, nuts, bananas and other staple items.
The best place in town for burgers and ice cream. Service is prompt, polite, and food is good. The place is clean, and Braums has the best ice cream anywhere, bar none. High recommend without reservation.
Great for authentic ice cream. Milkshakes and fries always made fresh. Their service is always friendly. They have a good deal for milk - 2 gallons for $4.
No complaints on the burgers or food. If you shop inside for their groceries the prices are higher and you have to watch for expiration date.
Clean, fast, friendly. No complaints for a Braums. Fantastic!
I enjoyed a late night visit to Braums starving after not eating all day due to a long day of flying and spending time in an airport. The staff was courteous, quick and helpful. The cheese burger and ice cream shake I enjoyed were delicious.
I waited 5 minutes at the ice cream counter while a girl (Diana) was just standing there wiping the counter didnt ask us if we needed anything or if we been helped. Finally a guy (Trenton good guy) comes up an helps us and the girl just walks past us and helps the next couple I had 3 people with me and we had already been waiting for a while. She could have helped us first I had a gallon of milk with me and it was just getting hot waiting for service. Im not very happy with her service.
The ice cream and food is amazing, I go there a lot but there is one single person, the Asian women, that keeps treating us rude. If it happened once I wouldve understand but this is the fourth time that happened. She keeps talking us with sass and giving us rude looks.Dont know if well keep going there because of her
Cant get ice cream any better at these amazing prices. We are regulars. :/
Good shake, but, man, is Large way, way to big.
Weve always had friendly staff and the food is awesome. Saturday and Sunday afternoons are so busy! Definitely a great place to take the family. Bathrooms could use an update.
Mauricio in carrollton location is very friendly. He was helping us from the time we walked in. I couldnt find the lime flavor pint, so he made one from the open tray that he had, so I could go home with the flavor that I wanted. I had a good experience.
Sonic is right next door and their shakes are like 7 bucks. Braums youre going to pay half that anytime and its way better. If youre reading this and thinking about where to get ice cream this is the answer. Go to Braums.
Service was horrible. Orders were done incorrectly had to give sundaes back to be completed correctly. Staff working behind counter could not multi task when busy. Counter were Ice Cream was prepared was not clean at all, there was nuts, ice cream, sliced bananas just laying on the counters were new sundaes were being prepared. Counter were you order was not clean at all.
Nice place to eat. Delicious ice cream. I only wish they had more than two flavors of ice cream made with Splenda, but that IS two more than other places and as a diabetic, I appreciate being able to go out with my family and get ice cream on a hot day.
Employees are a little turse and gruff but the shakes were decent. Would be nice if they took the time to mix the shakes better so that there are no massive clumps of unmixed ice cream in the shake.
Drive-thru is really fast! Pretty much every time i go, although sometimes i go inside to order and its roughly a little longer wait, which is ok but no matter what they can moves car thru that drive-thru. Will continue eating braums delicious ice-cream!
Good food, reasonable to good service despite the youth of most of the staff. Pretty much like every Braums. They no longer have the chicken fried steak sandwich which really upset me, but thats the companys fault.
Mauricio is the best! As always great ice cream!
Just received a banana split. Usually robust and delicious. This little round girl who seemed a bit out of it put hardly any chocolate ice cream, a good strawberry scoop and a middling vanilla scoop, after just plopping the bananas on top of each other. The toppings were meager and the whipped cream almost non existent. I tried to point it out subtly to the manager who was at the register but didnt want to be too harsh on the piglet who destroyed the experience of watching it made, which is all part of the sin. Very disappointed. If it happens again I will simply not go back to my neighborhood Braums. Such a shame that an employee could be so poorly trained and monitored. My wife pointed out that you cannot be subtle with these kids. They ignore their parents and they ignore the people who pay their salaries. I will simply leave it on the counter next time melting.
My FAVORITE Place to Eat.Prices are FairThier ICE CREAM IS DELICIOUS and a VARIETY to Choose From..My FAVORITE HAMBURGER is THE JALAPEÑO PEPPER JACK CHEESE with THE WORKS. (EVERYTHING ON IT)👍 ❤ 😃 ❤ 👍 ❤
Great place for wonderful icecream...and more
Peppermint ice cream is the best! When I first walked into Braums; it was empty but with a lot of staff behind the counter. At first, no one was rushing up to the counter to acknowledge or help me; then one young lady finally assisted me and she had a great personality.
Certain braums are different but the one on Josey lane I can vouch for. They always give u great service with fresh food and full ice cream amounts when ordering ice cream. Especially in the daytime its even better. They make the good however u want without all the extra questions like many restaurants. Definitely a five star all the way Ive been coming there since 2006 and loved every visit.
The food has always been good; hot, delicious, and hardly if ever with any issues. The service however is hit or miss as youll get an attitude one day but stellar service the next. Overall recommended...
Braums is sorta the best out there. Been going there since I was a child. -- We typically go there for Ice Cream after dinner on Friday. I have never quite understood why thats the peak time for WHOLE Hispanic families to gather there, but it is.
Needs adult supervision. The only adult I saw was doing the ice, ketchup pump, and grocery register. The rest was teens playing on their phones, chatting with each other all while there were 15+ people in line. Cleanliness was not even attempted. Could not tell if one of the teenagers was done with her shift, but her and a friend stood by the registers distracting the employees working and were just in the way of customers for at least 30 minutes.
Fast service, fries were hot and good.
I dont dislike the place... Inside the lines are really long for ice cream and pictures can be a little confusing especially if people are waiting in line to order. Could be better going through the drive thru, but then again....
Love it my childhood relied on this place
Fantastic!
I love Braums! The ice cream is rich and delicious. The burgers, chicken tenders and fries are always a winner and you cant beat the fresh dairy, fruits and vegetable selection at the in house store. Great place to bring a group of kids or family with several very large seating areas. Hands down my favorite ice store around. Only blue bell is better then Braums!! :)
Yummy icreams you get here..
Manager was rude and the person taking orders should of stayed home if she didnt want to be bothered will not go back
I bought the no sugar added peanut cluster fudge. It only has 5 g of sugar/1/2 cup. It tastes really good. Just the right amount of chocolate!
Good ice cream. Friendly staff. Clean venue. Super long lines in the summer.
They have always made my orders right and have always been able to accommodate any request. I still hate that they went from a 1/3 pound beef patty to a 1/4 pound beef patty.
WOW! Very impressed! We came on sunday at 930pm. There was a line out the door. We saw 12+ people working their butts off and hustling. None were over 21, but obviously great work ethic. These kids deserve kudos!
They wanted us to leave bc they were closing but wouldn’t give me my food that I paid for 😡 They gave me my ice cream but I had to ask for it and they didn’t even have it ready plus I waited forever but Jose was so sweet #bestworkerever
Braums is simply amazing! The ice cream is delicious, the milk in the Fresh Market is healthy and well priced, the staff is friendly and helpful... Overall a very nice establishment!
Amazing burgers & banana splits!
Best place for organic milk (no rGBH) that wont cost you $7/gallon. Milk, eggs, heavy cream - this is the place to go. The chocolate milk is wonderfully addictive too... You have been warned.
Wonderful ice cream place to go, with family, friend, by yourself, inside or drive thru! Great place!
Go for the food and ice cream but not the service - its not always the best.
The product is really good, ice cream is delicious.But i hate the service,!!!! I just went and buy me a banana split with my dauther and a server name Jenni helped me and she was really rude and unhelpful, I asked her to please replace the chocolate one for another flavor, she said which one i want and with a strong attitude. I asked to serve me the mint one and she looked at me with a rude face and told that theres was no more, and she asked me which one like yelling at me and i said the cake one, at the end she serve me the banana split and gave it to me without lid, I didnt get mad at the moment and ask her to give me a lid, so at the end the banana split looked awful, she put everything like she wanted it and put lots of cream on top without my concent, i was eating it and i found out she end up putting the chocolate one, the one i asked to please replace it. I end upThrowing it away!!!!, I couldnt talk to the manager because I had an emergency.
Always the spot in Carrollton. Be prepared this place is always busy.
Went to Braums today around 9pm was very disappointed it was full of teenagers(employees) playing around pretending to be customers being very loud. We where placing our order and the guy seemed to have no clue what he was doing and the apperantly were out of bacon?! There seem to be no manager around and food was cold
If I could have put 0 stars I would. The store manager was rude and decided to argue with me on what I got one and to when I simply asked for ketchup he snapped at me. Just over all bad customer service. Never have I been to a Braums that I didnt want to go back to until now.
I was attended quickly. I didnt have to wait too long for my food. When machine didnt work to make a payment they did it for me. They were polite. The place is well kept.
Well stopped by to buy a bag of burgers for the kids and since it was freaking cold I asked for hot Chocolate (small/reg).. the guy said they didnt sell but would make me one.... Now thats what a call good customer service. Above and beyond...💜💜💜⭐⭐⭐💯💯💯💯
When the service is good it gets 5 stars, but most of the time the service is very slow. Love the food and the mini grocery store though. And Braums milk is the only milk my family will drink.
My chicken dinner didnt include the pudding as promised. They never notified me about the pudding either. They also refused compensation for my missing dessert. Will definitely deal with corp.
This used to be my favorite place for hamburgers. Havent eaten there in a while until today. Hamburger meat was not cooked well. I took it back. They have me another. Still not cooked thru but I tried to eat it anyway. Mustard I requested was left off, bread was stale and cold and crumbly. Lettuce was old and discolored. What a disappointment! Whats happened guys? Staff was unfriendly and preoccupied. I will never eat there again.
They are Plain Jane, nothing special! 🤦🏽♂️ Burgers are lacking flavor and the fries are legit trash. I do like the ice cream though 😁
I ate a Hamburger combo #6, and its a good size but I think it needs something else this hamburger, I mean, needs a good flavor because its like you are eating food but not tasting the condiments.
Best place to cool down! 💕
You cant beat the value proposition or the selection of the tasty frozen treats at Braums, which boasts frequent specials to boot. The burgers are equally tasty, but the chain just downsized its standard burger size from 1/3-pound t 1/4-pound, effectively raising their prices, so that the Burger King value meal Whopper Jr. is suddenly a better value.
Great ice cream and lines are usually long, but fast service. :)
We love their mixes! Try a butterfinger or reeses mix made with choc or vanilla!! They are great!
That time of morning the atmosphere quiet peaceful which is Great service was good the tator tots a lil to crunchy cooked in old grease breakfast burrito good
Best banana split I had and we took three flavours of icecream almond chocolate, strawberry and chocolate ! It was delicious!
Delicious fries were warm and perfectly crisp and burger was great too
Love the burgers and ice cream with the grandkids,?
Food is good but theyre very slow at the drive through, sometimes its easier to just go inside. The person who works the drive through will usually ignore you when you try to place your order they make you wait at least five minutes before taking your order.
Been coming here since I was 6, 13 years later and its still my favorite ice cream place!
Sat in the drive through for at least five minutes -nobody said anything to us. We had to ask if someone was going to take our order. Someone finally asked what we wanted- very rudely. Then they got our order incorrect. We had to repeat it. Then we get to the drive through window and someone took our money. Then gave the card back and walked away not saying anything... came back and handed us our food. We politely said thank you and he closed the window on us. We checked our food before driving away and it was incorrect. Was not even worth going in to get it fixed. I am very unhappy. Waste of my time and money. I will not be going back.
Really like this place!!! Good food and the employees are nice!!!
The burgers are good here and remind me of home cooked ones. Plus you can get a few groceries if you need them.
I love the little grocery store inside Braums everything is fresh and hormone-free with much better prices than getting the same thing for instance, atTom Thumb or even Albertsons. Being able to eat a soft serve waffle cone while I shopped is the best!
They took the place of Whataburger, Im a good burger critic and if I could post 10 stars I would ! BTW....the banana splits are to die for...hit the drive thru, fast and friendly!
Great food fresh burgers and chicken sandwich dont forget the fresh market and ice cream every thing Great
I love Braums ice cream. I normally go to the Braums on Midway and Trinity Mills only because my daughter used to work at that location,the customer service is better, and they give their best effort to reduce the long lines inside and the drive thru. I agree with other reviewers that this Braums needs to improve in customer service then I may give it a 5 star rating.
Braums is one place that has always been reliable in the quality and affordability of their food and ice cream
Braum has a huge selection of flavors, sundaes, cones, and banana splits. Their prices are very low too, as far as ice cream goes. They also have a mini grocery store that has produce, dairy, meat, and snacks. Braums has their own brand of food products and you can buy ice cream in containers to take home. The ice cream itself is decent, being thick and creamy.
God, please, clean the tables... all the tables were disgusting .. my husband had to look for paper in the bathroom and get it wet to clean the table and chair... the chairs were full of ketchup or at worst I dont know if it was blood
The best ice cream in town!
Who doesnt love ice cream? Malts? Shakes? IMO the BEST bacon cheeseburger ever? We love braums and its the only place I can get my favorite. Peppermint ice cream!
I loved this location been going here for years... after the manager left thats been there FOREVER... this place has gone down hill... I cant even get them to answer the drive through order box... smh... so after sitting for a while I pull around and the dude at the window just stares me down so I go inside and zero help... I decided to go to sonic next door instead...
One of our burgers was served medium and we request it be redone. The bread was falling apart.What Braums really dont have any control over is the children running up and down the aisle playing with the drink and water machine, bumping into our table and naturally Im trying to stop their heads from bouncing off my table. I couldnt enjoy my meal for babysitting.
Good ice cream. But they need an ice cream menu on the drive thru
Used to be 5 star, but I have found a bug in my fries, twice.
Good food at a good price, but my favorite reason to go here, is for an old fashioned Banana Split. My last trip there, was JUST to get the Banana Split, because it will generally be TOO much to eat after having a meal.
The ice cream us good but on Sundays its packed in and out please check order they do forget things
Total reviews rating 4.4
199 Reviews for Braums Ice Cream & Dairy Store 2023:
Review №1
2022-05-21I usually dont like to leave a bad review but this is absurd. Coworker came back with food for us and everything is horrible. Cheese paper still in on one of the burgers. 3 other burgers didnt have veggies. Meat tastes like its been microwaved and bread tasted stale.
Review №2
2022-06-25When Google map asking about my experience drive through but have to come inside this Braum Ice cream,.its bad experience. I think Braum has to trainers the employees how to appreciate and explain clearly to customer so the customer will be loyal customers, come again.When business open for driver through, so they has to make order faster.When the register cashier feel that became the top level of employees dont want to do another friends job, thats make customer feel ignored and waited longer.
Review №3
2022-06-19Great place to just hangout and eat ice cream that’s not too pricey or burgers if you’re up for it. Also has a small little grocery store within. Braum’s is a good classic ice cream spot
Review №4
2022-05-14Went through the drive-thru tonight, it was a long line but went decently fast. I ordered two malts. My wife got halfway through hers before finding a folded up chunk of cardboard in it, about 4 inches square.Im sure it was an innocent mistake and someone just took the bottom of the ice cream box with the scoop, but its still a contaminant and kinda gross if you arent sure what it is. Overall, avoiding this location in the future, unfortunately.
Review №5
2022-02-28I read the comments of the people about the food, how can people say bad comments on the food.I went here yesterday with my friend groups and I am lover of butter chicken and we order different type of dishes which was also tasty but I had best butter chicken in Texas.definitely I am coming back here and restaurant is good from inside too
Review №6
2022-04-19Pro, the restaurant is very nice and good sized as well. Pro, it is very clean. Pro, it has a small supermarket that carries produce, dairy etc. Pro, the staff is friendly and helpful. Pro, the burger and fries as well as the shakes are great. The food came out very quickly. Get there early before the lunch rush. It also has a drive thru service. I will come back here. Try the supermarket, it has nice produce. It was very well stocked.
Review №7
2022-06-07I cant remember if Ive ever had a bad experience at Braums. The food is always good. I got what I ordered.This trip the fries couldve had a little less salt, it was a bit heavy. The soda machine was down, but stuff happens. The jalapeno burger was off the chain.
Review №8
2022-07-18Everyone was super helpful and quick. I stopped by with my kids for a little treat as we arent by a Braums all that often.They had some really cool flavors. I tried the sopapilla cheesecake and it was awesome!
Review №9
2022-06-246/23/22: Came in for breakfast. Was served in minutes with a smile. Excellent deal for breakfast. Older review: Darn good burgers, Excellent fries, always clean. Best of all, all the neighbors come here for Ice Cream on the weekends.
Review №10
2022-06-30Really good food. Fries are always fresh. I just wish the bacon on my burger wasn’t burnt every time. Behind the counter regularly looks dirty and messy too.