Kerbside pickup
Yes
James Avery Artisan Jewelry in Kerrville
Categories
Location on the map
Kerrville, Kerr County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 830-353-4001
Site: https://www.jamesavery.com/store...
Site: https://www.jamesavery.com/store...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:12–6PM
James Avery Artisan Jewelry in other cities:
Comments (199)
Every James Avery fan should visit the Kerrville Store & Visitors Center! The layout of the displays was absolutely beautiful. The Visitors Center was more than I expected - so much rich & interesting history!
Great customer service ask for Anna really awesome personality. She also will give you info on Kerrville events a great places to eat or visit. Thank you Anna!👍
Took my wife here after seeing it on an episode of The Day Tripper. Just like him, I had to get something for my wife. The grounds are beautiful! And the staff was very pleasant to work with. It was a very comfortable buying experience.
❤️ ❤️❤️ love love love James Avery!!! I have been buying their jewelry since the ‘90’s!
A must see for every James Avery Fan!!Pictures - sneek peek of the in store James Avery museum!😜
The staff couldnt have been more pleasant or helpful. Was able to get exactly what I wanted, and left very happy. Also it was spotless and very organized. Ive always ordered on line, but will definitely do more shopping there in person.
The store associates were friendly and very quick to help me with the repair that I needed. I will definitely return!
Beautiful jewelry, location, and wonderful staff to help you. A nice assortment of hand crafted jewelry by talented artisans.
I love the jewelry but was not impressed with the original store. There were so many people crowded in with no boundaries wandering aimlessly. Numerous times I was looking at a display and other people would stand so close they were brushing against me so they could look too. Back off and look elsewhere until the case is available. Store clerks asked no less than 5 times if they could help. It felt like a high pressure car or furniture store.
So helpful!!!! My daughter, is interested in becoming a jeweler and Willa was able to set up an appointment for us to meet with Frank and Marti who work in the human resource department. The meeting with them was SO informative and really helped my daughter understand all the amazing opportunities James Avery has to offer! What a great company to work for! After the meeting we went over to the store and were met by Denise and Anna who were so friendly. Denise took us on the tour of the museum they have connected to the retail store and it was really exciting to see how James Avery started it all. We feel so blessed to have had this opportunity and to cross paths with these amazing staff members! We will definitely visit again!
Amazing jewelry! There is something for everyone & the staff is so helpful & friendly!
Love this store. Its like walking into one big wish book! The sales ladies are always very nice and helpful, they dont hound you or follow you around. You get great service with a wonderful smile! And your jewelry is just perfectly cleaned. Shiny!
It was really wonderful for me to be able to introduce my new 95 years young husband to James Avery jewelry! He bought my beautiful wedding band today, and he received the inspirational story of a WW II veteran who like himself, realized creation of a beautiful legacy that countless generations can be proud of, and grateful for.
James Avery designs and craftmanship have declined over the recent years and dont resemble the art, beauty, class and quality of what they use to be. They now look like guady Brighton jewlrey and have a cheap Hobby Lobby look to them. Im dissappointed and just buy used James Avery now from individuals on Poshmark or Ebay. Eventually, Ill have to find another Jewlrey maker. But I do wish James Avery would go back to their old design standards and model. Their old designs were beautiful, classy, artistic and worth every penny.
The staff are all friendly, helpful and very knowledgeable about James Averys jewelry. They make shopping there a great adventure. The jewelry is beautiful and extremely well made.
Very peaceful place to visit. I love their jewelry
This place is more than what I expected. It has its own section of how Mr. Avery came about his success and very wonderful imagination. The staff are very delightful and pleasant to be around. They even have your order ready whenever you are. The property is beautiful and even has a spot where you can take a photo.
Very friendly staff and fast service. A sweet young lady, Kaitlyn, greeted me at the door and asked if she could help me find something and if I knew what I was looking for. I told her I was looking for a charm for my granddaughters bracelet. She asked how old she was, what foods she liked, does she play sports, etc....I told her 9. She was very knowledgeable about the charms and immediately showed me multiple charms that were perfect for her. I think I was only in there a total of 20 minutes and thats pretty much because I couldnt make up my mind. I finally made the decision to get the granddaughter charm. She was the most polite young lady I have come across in retail in a very long time. Thank you so much and God bless you sweetie.
I had a wonderful experience and the whole staff was amazing. I visited your Kerrville location on July 5, 2021. I made the drive from San Antonio, even though we have several locations in town to shop. I will be coming back soon.
An outstanding and informative place. You can view and purchase items of James Avery, of course, but the location is located in a beautiful area and has several buildings accompanying the store and exhibits. As part of the retail store, there is an exhibit of how James Avery started and outstanding information on the creation of how jewelry is done, from start to finish. The staff is exceptionally friendly and very knowledgeable of James Avery and his starting.
Very interesting museum and beautiful shop!
So disappointed with my recent experience ordering online. I purchased two charms and only received one charm and an empty box. I called customer service, and after waiting on hold for over half an hour, managed to get someone to agree to refund me for the item I did not receive. Three days later and I still have not been credited or received any acknowledgment of the mistake! Don’t bother ordering online from this company—you will probably regret it!!!
I may be a little biased as I work for the company - though not in sales. Ive always been very impressed by the level of service when I go in to buy jewelry. Always very helpful and attentive. Its a beautiful store with very well thought out displays. The museum is really interesting too, especially if one is interested in the companys history or jewelry manufacturing in general.
The museum is worth going alone! So fun to know more about the real James Avery! Lived his tools and old work desks!
Great Service and awesome jewelry!
Most everyone likes James Avery jewelry but the people keep you coming back. Anna was VERY helpful and patient, making sure that I didnt leave until everything was perfect. Thank you.
My husband passed away 4-6-21. Today was our anniversary so I bought this charm in memory of him! Our 2 hearts joined
My hubby took me on a surprise day trip here to pick a new gorgeous piece to add to my James avery collection! this location seemed to have a larger selection and you can learn how they make the jewelry, see the tools used, drawings that were made into stunning pieces and a ton of pieces from over the decades that have been discontinued. hubby got major points today!! and I picked out a gorgeous ring!
I was very disappointed in the jewelry being more contemporary than Christian. When Mr. Avery was alive he had a much better selection.
I was wearing James Avery Jewelry before it was cool. Ive always loved the simplicity in their designs. Cant count the times Ive purchased personal and gifts to others. Its my go to gift jeweler.
My children and wife love the charms.I am a fan of the gift aspect of this jewelry.No more mother day deals.😭🥶
The sales associates are very polite and helpful. I just purchased a new necklace, ring and earrings for my mothers birthday out of a wide assortment of pieces they had on display. Ill definitely be going back.
Beautiful store. The atmosphere of the surrounding area is calming and relaxing for visiting James Avery. This store is not in town, but where the original campus is located. Just an FYI- I really do not like the Artisan added to name. My opinion, it takes away from the beauty of the jewelry handcrafted by the employees.
Very friendly staff, very helpful, clean beautiful store and facility area. Must visit if you enjoy their jewelry.
I visited the store this week and Linda helped me with charms for my daughter, jewelry cleaning, and 2 bracelets that I needed repaired. Linda was so patient and kind . Bettina has helped me before and she is super patient and kind as well.Both ladies are super knowledgeable about JAC pieces. Thank you for the outstanding customer service!
It is the best place in the world to go buy all kinds of jewellery for any thing! People there are very friendly help you as soon as you step foot in the store! I have bought jewelry there for many many years! I give it 10 stars. Thank you Mr James Avery for starting this business years ago! May God rest his soul!
Beautiful! The jewelery and the grounds are both beautiful. I never expected such extensive grounds or the historical nature of them. Its certainly much more of an outing than just running to a store. It was a pleasant surprise!
The staff is very knowledgeable about the the history of company and are happy to help!
I love that I can send my items in through usps with no hesitation, about lost items.They are good people and I love doing business with the store in kerrville. I have not personally gone in there, but sending my items back and forth for repair and/or exchanges is a breeze. 🤗♥️ keep up the great work!
Husband bought new charm for our anniversary. Took less than 15 minutes for them to put it on my bracelet. Friendliest ladies ever. Thanks again for another wonderful shopping experience.
This a great place to stop and browse jewelry. It is a bit out of the way but worth it. The workshop is on site, and the staff is friendly and helpful. I picked up a little something with my four year old grand daughter. She loved it and the store.
Came across this by chance after being in the area for a wedding. I had forgot they were based in Kerrville. Luckily they were still open, the last 30 minutes. Anna who helped us was just amazing. Offered to take our picture and gave us some history of the area. Thank you so much ❣
Very nice place. Helpful staff. Great price.
While my guy and I were in Kerrville for the day he took by here to see the James Avery location. The store was really nice, half is which was dedicated to more of a museum of their history.They jewelry is really nice and high quality. I just, personally, think that they are a bit overpriced. I would think that, for the price, they would replace when something breaks or wears out...like Brighton and London Fog do. Then, I would consider them a 5 star like those.
Even though James Avery is not able to accommodate my custom jewelry modifications on a family heirloom piece, a wonderful sales associate, Anna, is going above and beyond to assist me in finding a local, reputable jeweler who can. I have always been pleased with James Averys products, but even more grateful for their wonderful customer service. Looking forward to my next jewelry purchase with them!
You cant live in the Hill Country and not have at least one piece of James Avery jewelry..The retail store is nicely laid out, and the staff is attentive and helpful..If the wife is on Santas list, she will be getting her next piece...Only down side, prices seem a little high, (but Im a guy, what do i know).
Beautiful, artistic jewelry!! ❤ 😍 Love my new ring!!!
Great products and customer service is on point👌
Amazing Jewelry Purchased A Pair Of Earrings For My Beautiful Wife Along With A Pendant With Chain And. Couple Of Items For My Great Grandaughter Wonderful Selection And Great And Friendly Employees Very Clean Place
Lovely store. Great display on James Avery in the store. Julia was very friendly and took care of all our needs.
Fun place for adults. Very busy. I was a little confused at first. Because no one greets you at the door. And really no one bothers you.Which is pretty nice.But once they saw what I was buying I had like 5 employees asking me what else I needed.Anyway we really enjoyed our visit to this location
Very nice retail store. They were even able to pull an unusual size 4 from the distribution center so she could take it with her. Only took 10 minutes. Great customer service.
Christmas eve and everyone was wonderful. Great service,and that was my first time in store. Friendly and helpful. They made shopping easy.
If you want to know about James Avery jewelry, you must visit this store. The staff are so nice and very knowledgeable and very helpful.
After dissenting opinions from the GPS on my phone and the one in the car, we found the sprawling James Avery ranch on its own road (Avery Rd.). The main store and parking lot is very well marked so you will have no problem finding it. The limestone building looks immaculate from the outside with the James Avery name in prominence at the entryway.The store is brilliant inside not only from the lighting, but the sparkling jewelry displays and the crisp interior ambiance. A wing of the store is a craftsman museum of sorts with displays of the tools and machinery used to make jewelry.We were there to have a piece of old JA jewelry updated with new clasp and the chain lengthened. The manager was able to come up with a solution that saved us money yet still maintained the goods looks of the piece. Nicely done. Thank you!
Quick and fast service. Lady greeted use at the door, tended to our needs, retrieved what we wanted, and got us out the door. Great service. Thanks James Avery, for making Christmas a bit brighter.
Great quality jewelry. Even when the store is busy the staff is nice and helpful
Bought 2 charms, going for a Texas theme. When I went they were giving away the charm bracelet or necklace your choice with purchase of 2 charms. Bought 2 more charms and got the necklace. Compliments on both wherever I go, especially on the necklace.
The staff is friendly and accommodating, the scenery is beautiful and I loved how this establishment is full of history and heritage. This truly is the heart of an outstanding company and is a perfect destination or pit stop on any road trip.
I love James Avery !!! The fact that is the factory is interesting BUT there is NO tour... You can find a lot of retired pieces which I like... There is a lot of winerys along the way if you are coming from Austin.... All in all its a fun day
Love love love James Avery and the people who work here 💕💕💕💕
Opened early for me since I was out front in my car. Steered me to charms I wanted. Getting a lot more expensive than when I first shopped in 1978. Still quick and professional.
Bought a necklace I love.
Its my wifes wonder land.
Every single time I go there, the employees are SO rude. I have stopped buying things here only for that reason. If I go to any of their stores in any of the malls, the employees are very friendly. But, not here. Ive lived here my whole life, and theyve always been this way. Their selection that they display isnt really much of a selection either.
Excellent service by knowledgeable staff makes buying the best jewelry in the hill country a pleasure!
Love this place!! Ive gotten my wife a lot of jewelry and charms here. Also have gotten nice engraving too.
I have been ordering James Avery for many years now and was always pleased with the craftsman ship and customer service and the fact that they like to claim that if its in stock it usually ships within 24 hours, that is until my last couple of orders. I order the tiny turquoise ring wore it maybe 5 times and the stone has fallen out, I contacted James Avery and was told they will send out a mailer so I can send the ring back so they can decide IF they will take care of it....ok as I have no choice we will try it this way well its been 13 days and FiNALLY the mailer is on its way. 13 days to mail an envelope??? Did you have to print it?? I also placed an order on 10/10 after not ordering for awhile because I was disappointed with shipping time on my last order and when I had a question about my order customer service was not helpful and I ended up with a ring no one really likes, the ring I ordered is in stock so I figured sweet it will be in the mail by Wednesday 10/12 ya know with their promise to ship it out within 24 hours... Haha nope finally on 10/14 I get the awaited email its been shipped and will be here on Tuesday 10/16.....nope wrong again when I check this morning to see where it is nope sorry no explanation but its not going to be delivered until 10/21. So, after 11 days my in stock,should be shipped in 24 hours ring will finally arrive, about a week to late for tHe occasion it was bought for. Thanks for helping me make my nieces day a special one James Avery......NOT because the gift is too late and was replaced with a absolutely beautiful ring. Needless to say I dont think Ill be shopping on line anymore at James Avery, maybe if their online customers were as important and got the same top notch customer service Ive heard you receive in the stores and when you say it ships in 24 hours SHIP IT 24 hours.
This was cool experience amd i spent to much money. Even my young sons enjoyed looking around and wanted to buy mom everything... I cannot take them back i spent to much without them adding items....
I love their jewelry. The tours are awesome, great learning experience. I always look for a retired piece that i can add to my collection.
My home town....this historical place has my heart and memories from family and friends that have and are still working here. If I could give this location 10 ⭐s I would!!
Great store, lots of beautiful jewelry, friendly people 👌 1¹
My favorite place to shop for jewelry! Hollie in Kerrville was extra nice and super helpful!
Been buying jewellery here for 40 years. Family grown business with quality craftsmanship and unique designs. The only place I get jewellery for the whole family.
Very interesting how James Avery started his jewelry business very humble beginnings. His mother in-laws garage. 😍🙏💕✝️💕💕💕
They have really nice jewelry in there and the people are friendly and help you with whatever you need not only do they clean jewelry for you they will also do repairs at a low rate
To me by fair the best and prettiest jewelry around. If u havent been into the James Avery store in Kerrville, Tx u r missing out...
The best place to buy hand crafted jewelry. I bought an ornament as a baby gift. The engraved on the ornament.
The store has a small museum that was interesting.
The staff frequently checked on me to make sure i didnt need help even when the store was very packed! Very pleased experience. . .
Always a must when in or near Kerrville. So helpful and courteous even if you show up 15 minutes before they close.
Waited to get her anniversary gift in Kerrville. James Avery was a master and they continue his fine work. Worth the trip!
High quality jewelry and style. I and those I give it to love it. nice to give a charm bracelet, and then give charms for holidays or special occasions
Great place to shop for quality jewelry. Cant find better sales staff than these people.
Always a pleasure, great customer service. Put this on your bucket list for jewelry and James Averys history.
Beautiful property. even better jewelry. will find something for everyone, every occasion. great hand made craftmanship
Cindy made my experience! She greeted me by opening the door and stuck by me while I purchased. I will be a returning customer!! Thanks again Cindy!
👍
The home of James Avert Jewelry hosted an fun event. Unique retail store, best service, and... folks, its JAMES AVERY!!!
Great experience, as a long time customer it was nice to see the original.Customer service was outstanding, not like the two stores I frequent.
Clean, but expensive jewelry. I enjoyed walking around seeing the custom designs without being harassed to buy something.
We loved the store along with the design and history rooms.
Love this store! Not just a store. It provides a look into the artistry and history of the company and founder. Just awesome!
Beautiful store, great jewelry selection, and will attach chstmes to bracelets within 5 to 10 minutes
Amazing customer service & such lovely views plus jewelry
Very unique store front and friendly staff. Museum is so neat!!!
They have such beautiful jewelry, they have a room set up to tell their history.
Gorgeous jewelry, have been wearing and gifting it for years. Excellent customer service!
Very nice store, a little crowded but everyone was following covid rules, masks and 6 foot distancing.
The friendliest service youll receive anywhere. Knowledgeable and helpful. And, of course, beautiful hand-crafted jewelry.
Beautiful store, as always. Plenty of helpful cheerful staff.
I loved that place ! Had BEAUTIFUL jewelry ! I bought a ring and a necklace and chain. ❤️
Always great service! Everyone is always so friendly and the jewelry is high quality!
For 40 years and thru MANY economic ebbs and flows...they have something special for any budget..handcrafted, and meaningful. Timeless
Beautiful area in the Hill country.
Wonderful, friendly staff. Amazing, beautiful, handcrafted jewelry.
Had some charms cleaned and put on super fast very happy 😊
Nice place with lots of history. Large selection of jewelry a little expensive.
Very calming place, even with the Summer in the Hills celebration happening. Staff were all very friendly and helpful.
Amanda helped us and she was so helpful and knowledgeable. Love our purchases!
Beautiful show store and very good sales staff. Special room to design your own.
More interesting than expected. My wife found some nice gifts for friends and family.
Great silver jewelry at great prices! Something for everyone here!
Clean, very courteous professional staff. Great jewelry
We have always loved the store, and the Christian meaning that he stands for.
Terrific people, great selection of high quality products.
Great service! Outstanding products.
The original James Avery is too cool! We loved seeing how it all started!
Poor service two Hispanic or other races lack of respect to others the story is here to make money not to be disrespectful to others give great service to all
Great place and beautiful jewelry, everything you could want
Always a fun experience. Quality craftsmanship. Great staff.
Such great quality at affordable prices.
I will have been coming here for about 20 years. Its really nice since the remodel a few years ago.
Great people. Awesome service
My favorite jewelry! Beautifully crafted, and worth every penny!!!
It was an awesome experience! Quick and easy. Cant wait to go back.
Nice upscale jewelry store. A bit on the pricey side
Always fabulous! Great service and wonderful pieces. Love it!
Love this place. Amazing jewelry, knowledgeable staff.
Great place to visit while in Kerrville
Beautiful and first class. Worth a visit!
Great place to get authentic jewelry
Got a angel charm..engraved...small mishap fixed right away.
James Avery is always the best in quality, price, and customer service!
Love James Avery but I was disappointed to pay for a repair on a bracelet that I had I owned for less than a month.
Made exclusively here in Texas! Beautiful Jewelry.
This is definitely our to go place. We luv it here t.v.goo. Theyre great.
Wonderful costumer service, and friendly and very very helpful, thank you for have a very nice people
Everyone was helpful and pleasant. Enjoyed my shopping visit.
Excellent staff make sure your visit is a good one. Choices are well displayed.
Phenomenal store with an amazing staff, super helpful and wonderful!
Love this place..have a nice Texas bracelet started
Very helpful and kind, curtsey and that was great!!!
Nice place and nice people
Love the jewelry. Never been disappointed in any of it.
In Kerrville TX. A very nice place to visit
Customer service very good. enjoyed the time shopping.
Awesome. Ive been shopping there for over 30 years
It has beautiful jewelry. Love it.
Love the new building. Full of light and has a wide open feel to it.
The James Avery Flagship Store In Kerrville Texas is No 1 Where All Started in 1954 For 63 Great Years
Very good; friendly staff - eager to serve the customer!
Beautiful environment with warm and helpful representatives.
Incredible artistry and fabulous retail store!
Very helpful sales associates. Store is very well maintained
Great customer service. They always show that they are there if anything is needed.
Beautiful showroom with great customer service.
Awesome service super friendly employees thank you James avery!!
Classy place
Fabulous as usual. Always at their best.
Lovely jewelry, lovely people, lovely experience.
The ladies that attended to my needs, had utmost care for what I said and what I was looking for.
Great place to see the history of the jeweler.
Too beautiful to describe!!! Well worth the trip!!!
Love this place. Kaitlyn is a sweetheart!
Always attentive, beautiful ambious!
All sales staff are very helpful and friendly!
Supetior design and selection. Beautoful campus setting.
To see the jewelry as it was being made was a great experience.
Great for girls and moms!
Ery nice for a present for your girlfriend or wife
Awesome facility...never wanted to leave!!!
Beautiful store and nice people!!
I always find something beautiful and unique here.
You just have to go and enjoy it for yourself
Beautiful art work from talented people!
Busy, but great help, customer service.
Wonderful quality and customer service!!! M
Bought a new goodie for my birthday!
So many pretty things to see
Great employees. Very helpful.
No discounts...so sad.
Awesome everyone thank you
Averys is unique in the United States
Best jewelry store!!
Staff is very helpful and attentive.
Sales associate didnt recognize ring
Very impressive corporate compound.
Fun place to shop silver 💖
Total reviews rating 4.8
199 Reviews for James Avery Artisan Jewelry 2023:
Review №1
2021-12-28A great place to visit if you are a collector of James Avery jewelry. Beautiful little shop with a small museum that shows the original tools James Avery used when he began his business.
Review №2
2022-06-12Worth the stop. Large selection of jewelry and one section of history on how jewelry is made. Friendly atmosphere and the customer service was fantastic.
Review №3
2021-08-2808-24-21 Stopped in for a quick visit. Lots to look at, along with great customer service. Every thing that comes with jewelry under one roof, big and spacious show room. I would definitely recommend this place to everyone. Please Follow Me on my reviews, and Please give me a Thumbs Up. 👍
Review №4
2022-06-06A beautiful complex with an informative museum and delightful retail store. Definitely a must-go and will be returning many times to view the exclusively beautiful jewelry.
Review №5
2022-04-21We met the best sales person Irene. She was very friendly, helpful, kind and professional. Great experience and learned a lot about the history of James Avery.
Review №6
2021-05-19As a native Texan, I never miss a trip to James Avery when I am home. Ingram has been the most constant for 60 years (oops, aging) and mom jokes about us ,her also, spending our childrens inheritance at James Avery. The grounds and buildings are gorgeous, along with the art they create. Theres a rich history, and seeing it grow has been a gift. The employees are lovely, always helpful and never pushy. This trip I got a special thrill from purchasing a retiring piece, when she had to take the last one out of the case. I had looked at it since it came out. Whew, just under the wire❣This necklace is versatile and of course shows better in the case or when being worn, just couldnt help showing it🙃
Review №7
2021-06-20I love this place!! The store staff are so helpful and so nice!! Id love to shop here anytime! I love James Avery! 🥰💕
Review №8
2019-10-13We had a wonderful visit here! The history of the founder and company was fascinating. The staff are incredibly friendly, thank you Anna! And the jewelry is just amazing. We purchased a tree of life pendant and chain, and a stethoscope charm. Love them both! Beautiful displays and jewelry, including gorgeous bags!
Review №9
2022-06-19One of my favorite places. Staff is always nice and helpful. Enjoy getting to look at all the history of avery.
Review №10
2020-02-01Such a beautiful view everywhere. All of the history that this huge property encompasses is exciting to learn about. Mr. Avery was a wonderful man.