Wheelchair-accessible car park
Yes
James Wood Denton Body Shop and Collision Center in Denton
Categories
Location on the map
Denton, Denton County, Texas, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 940-349-1406
Site: https://www.jameswoodbodyshop.co...
Site: https://www.jameswoodbodyshop.co...
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:8AM–12PM
- Sunday:Closed
Comments (157)
I worked with Matt Taylor to get into a new traverse. He was quick to respond, and easy to work with. As a single mom it can be intimidating to feel certain you’re getting the best deal, and to feel confident In your purchase. He made it fast, painless and easy. 👏🏻👏🏻👏🏻
Derek is great to work with ! Awesome people and VERY nice used vehicles 👍
Donny Sides in Sales. Simply the Best Sales Person. No Hassles. Listen to my needs. I drove out with what I wanted. This Bad To the Bone Truck. James Wood did Great with Donny.
We purchased a 2021 suburban & noticed some paint defects. So we brought it here for warranty repair of the defects & it took them 5 weeks to fix a couple small issues. Plus they scratched the paint & denting the rear hatch.Now my brand new 2021 suburban has spots all over it where you can see they wet sanded & did not do a good job. Very poor quality of work would not recommend bring any vehicle here
Consider Buick Envision to buy. You wont regret it.
Typical car dealership where if you go just to look at a car a horde of salesman come out of the woodwork like zombies for the kill and dont leave you alone dreaming of a commission not knowing the difference between a v8 or a V6. Ask if the headlight fluid has been changed and they say of course all fluid is changed
I left my vehicle there for an Insurance claim after my truck was burglarized. It was finished on time and also had my step rails installed a a day later. Jeff Ball was outstanding !! I will return if ever needed.
Excellent service and sales JohnTerry sales consultant is Excellent and very patient.The entire team was great.Go thier for all your car and Truck purchases.
Couldnt have been happier with the service staff. Came here to pick up a work truck that had been repaired but wasnt actually here thanks to some issues with my company and how they track our vehicles.
Only place I take my GMC to have service completed. They are friendly and they get you in and out.
I highly recommend this dealership. No pressure tactics and friendly sales and finance people that explained all aspects of buying with no hidden fees.
Philip our salesman Juan the finance manager and Chase the internet sales manager three class Acts the team that we dealt with was absolutely phenomenal if youre looking for a new or used car James woods dealerships are the place to go as long as this team stays together I will not buy a car anywhere else
The Cadillac & GMC service departments are horrible. After you purchase then your told that its know issue that all Cadillacs have an issue with the satellite radios now working.
They do a great job on my vehicle. Very nice atmosphere and great customer service experience.!!!
Went to buy a used suv and the sales guy did not have much experience and the sales manager had no interest in a high end trade. We just had Lewisville autoplex buy the suv for us so we could get a fair deal on the trade.This dealership has been here for years and this was the 6th time I tried to buy here without success. I am sure by the size of the place they sell cars to people not looking for a fair deal. Or maybe they want one time customers. Either way I would find a dealer that wants your business.
Great place to find a cash car. They also Have great new car trade ins.Check them out. Then go to Dickeys BBQ. JUST a thought.
Christopher was able to find me a truck when others had turned me down. He worked hard and kept assuring me he would get it done for me. Thanks to him and Mark for getting me into a new truck. I will recommend them to anyone. 5 stars all the way!
Did a good job on the work done to my car. Only took them over a month to complete something that was, originally, projected to be completed in a week. Ugh...
Staff was helpful and knowledgeable and made the inconvenience of being without my vehicle for a couple weeks very easy. great repair work as well. thanks for the great work
I was with my sister when she purchased her car from them and I have to say that the treatment they gave her was nothing short of spectacular. Even though I live out of state, my next purchase will be from them!
We went to the parts department. Friendly knowledge staff who talked us through everything and recommended the best option.
Had a really good experience. Handled most everything by text with Melanie Gregg. Talked on the phone twice. Went in and was out of there in 90 minutes. One of the best car buying experiences I have had.
Did not have a good experience here. The guy that helped me did not seem to care or help us get out business. He was just not customer service friendly. Dont recommend this place.
My wife and I bought a used car here. The service and sales team was great!!!! Highly recommend them if youre in the market for a new car.
My family has purchased several vehicles from James Wood and I am extremely pleased with the attentiveness and courteous manner that we were given when I bought my new vehicle! Special thanks to Jesse McWilliams and Teddy Moore for being so patient and kind.
Doug and the guys in Service Department are great. Very professional and they treat me right.
Bought my new GMC Denali HD here. Ronnie Eison is my rep and is simply great to work with, as is the entire service team. Repeat customer here and highly recommended!!!
Very nice people Patrick showed a lot of patience with me I really appreciate it
These guys are up-standing and great to deal with. they were very helpful during the purchasing process with us buying the car sight-unseen. We felt comfortable enough to pull the trigger. We got the car and everything was great UNTIL we found some damage that was VERY hard to see under the step plate on the bumper. This is after all the purchased as is, where is documents were signed. We reported it not knowing what to expect. They reviewed their pictures on file and although it was very difficult to see, concluded that they must have overlooked it. They could have easily told us, sorry. But, they had us take it to a reputable repair shop and paid the bill in full to the tune of over $2,000! I call that standing behind your product and not making your oversight/problem your customers problem. Thank you for being a trustworthy and reliable business guys! 100% RECOMMENDED!
Customer Service was awesome and Juan and John were very nice and would definitely recommend. 2nd vehicle purchase with James Wood and would not go anywhere else
Great Customer Service!! Collision Center highly recommended! Sales, Service; you get the whole nine yards!! Give em a try! Its worth the drive!
Nice staff but dont go here for finance if you have credit issues. Heard more than one person asked to put down over 2500 bucks. They need more experienced sub prime options.
Great service department. Took me at last minute and finished everything I requested.
I went to the body shop and Jesse Salazar was my rep. He was very attentive and kept me up to update regularly. I highly recommend!
We highly recommend Don Gibson. He went above and beyond to find the vehicle we wanted. Best car purchasing process we have experienced.
I drove an hour to get here on my only day off, just for them to sell the car I was interested in out from under me. Thanks for your shady business tactics.
Great service for autos. Friendly, competent, and thorough. Highly recommend Jarred in service area.
Drove in on a Saturday for an oil change. Very friendly staff. Even though the line was long, I was done in 2 hours
We had a really pleasant experience buying from here. Chase our sales guy was great to work with. My husband and I have never finished financing as fast as we did with Juan. Definitely somewhere we would come back to purchase other vehicles.
Great people and great service! Real customer service which can be hard to find these days. On my third car from James Wood and they will be my fourth.
Great place to work and have your vehicle repairs done !
I have bought many cars from this dealership and have been pleased everytime. I only use though Mike Holtzman because he is hands down the guy ever.
Excellent place to buy a car or get your car worked on!
I had a great experience buying a new vehicle. Chris Douglas help me get into to a new Silverado with ease. Friendly and great service.Outstanding.
Great experience! Buying a new vehicle has never been so easy.
Just bought a certified truck there. Salesman did a terrific job with expalining options with the truck, the sale, and making sure everything is correct.
Melanie worked out all our jumping through hoops quickly and with a smile. Great car buying experience.
Great staff. Usually get me in and out as stated.
The service department and used car department were very helpful
Love this place! Ed Miranda is the man! Service team is awesome as well!
Excellent service. Employees were very helpful
Edwin in the service department always takes care of me and is very accommodating.
Very good service... Got me in about quickly
What a great experience to this point. Wendy is efficient and full serving , what a pleasure! Now comes the tough stuff, can they make me the owner of a pickup I desperately need? Ill let you know.
This dealership is beyond fantastic. There was two guys who helped us out. One of the guys was named Teddy, he was very helpful, treated us like family not seeing us as dollar signs. Teddy was vey knowledgeable and respectful. The other guy who helped us was “Jake” Jacob he was awesome and very helpful.
Service department is so slow. No other cars & it still takes half an hour to get checked in.
Mark Hisey, a body shop estimator, went above and beyond my expectations in his customer service. James Wood would have been proud of this young man.!!
Trying to buy my 3rd car here. Once available I will order a 2021 Corvette
I was treated like a king..
Drove there to look at a particular vehicle. Altough the car fax had no record of accidents, it had been cheaply repainted. Waste of time. Im sure that was just an isolated incident though. I have always heard good things about these folks.
Needed a part for my old 1993 Suburban... Tried parts from other auto parts shops, they failed... After replacing the same part 3 times in less than 2 years, I went to the Chevy dealer.... Yes the part cost a little more, but not nearly as much more than I thought... Less than 10% more..... Better part, proper fit. And I bet it lasts a whole lot longer....Good people there too and they knew what they were talking about... I will be back again.
Thank you Wendy. I appreciated the honesty and the willingness to help us regardless of the economy right now. :)
Very pleased with service dept today all perfect.
Nice polite but need to call back when truck is ready its bappen 2 already ive called and its ready nobody calls when its ready
Test drive the new GMC truck. Rides smooth and.great truck. Sales.person was very helpful.
Edwin is always my go to Service rep and gets me taken care of in a timely manner!
Absolutely ecstatic with James Wood Decatur service dept!! ZACH is awesome! Thanks for hiring great people like this!
Great service. Fair and respectful
Good job sales rep Phillip. Much thanks to you and your management team!
Ignored when my buddy and I went there. Wanted to buy a new Denali 2500. Sad that when I returned that same day in my Lamborghini Urus, they paid attention to me.
Great!!, great service, great people, fast and courtesy service. This review is for the Cadillac service dept.
Very courteous salesman... They above and beyond
Edwin takes great care of us everytime I need anything done to my car. He couldnt be more kind, thoughtful and always goes the second mile for us. James Wood may want to give him a raise in order to keep his customers happy. Hes an absolute gem!!
Best customer service, thank you so much to Charles S. for your help, kindness, and open communication about my cars situation.
This place rocks! Just ask Brandie- her Tahoe “Larry” is always taken great care of! Do you name your vehicle? (Might as well- it’s just like a part of your family) James Wood Rocks!
I was having issues with the some electrical components on my new truck and brought it into the service center here. First impression was efficiency and customer oriented service even though they were extremely backed up, this place has a huge inventory and the service staff is only human. Jarrett Abel was my associate to deal with. I was “that customer” on a few occasions. While understanding it’s not his fault the electrical was troublesome, I reacted emotionally at times. He was a great representation of what I hope the rest of the staff acts like, James Wood should visit the shop and explain the raise Jarrett should get! Even if you didn’t buy your vehicle here, take it to them. I’ll be back even though it’s much further than other dealerships.
Were able to acquire air lift struts for my older Caddy!
Walk the lot looking for a cash car, and no one came too see if we needed help.
Got a great deal on a NEW Spark. Friendly no pressure sale from Rudy. And Juan in financing was pleasant to deal with. They want satisfied customers!
We went for a second opinion after being told we needed 3 new tires to pass inspection. They told us the truth and helped by letting us take pictures of tread measurements. We did not need three new tires. One was very close and they recommended to replace one. Honest and helpful....if you cant feel secure saying that about your service provider, give these guys a chance to give you a quote
Our last three vehicles came from James Wood! The relationships, fair trade and excellent service teams keep us coming back!
Large dealership of General Motors cars with separate areas and entrances for different makes and models. Location is on southbound side of major I-35 freeway south of Denton. Easy entrance and exits. Lots of speed bumps so drive slowly...
Nice park but the swings are set too high for my 6 yr. old grandaughter to get on
Beware this place if shopping for used vehicles.
Service was faster than estimated and the lobby was nice and clean!
I am so glad we bought our truck from James Wood! Wendy, our saleswoman, was so kind, helpful and patient. It was such a QUICK process, we couldnt believe it. As long as Wendy is at James Wood we will never shop anywhere else for a car!
Salesman acted bothered and offered way less than what car was worth.
I was involved in a car accident and didnt want anyone repairing my truck except the James Wood Collision Center. I purchased my GMC 2500HD from them just 3 months ago and the experience was incredible so I figured their collision center would be the same.They did a fantastic job and the truck looks the same as when I bought it. The reason why im giving them 2 stars though is because someone from the collision center went through my center console and took all the cash that was in there along with 2 car chargers for cell phones. I absolutely understand that I shouldnt have left money in the center console so I take some ownership of that. But the repairs done to my truck were all in the hitch and truck bed, there was no reason for someone to go through my stuff. The cell phone chargers were out in the open and those are gone now too.The gentleman I worked with on getting my truck fixed was great to work with. I called him a couple of days after I found out my center console had been picked through and reported it to him. I wasnt asking for compensation or anything, I just wanted to make him aware that this was going on and that I was more disappointed in the fact that they had an employee(s) that behaved like that.He too was not pleased with the situation and assured me that he was going to take it to the manager and that the manager would contact me regarding the incident. I havent heard from the manager yet and its been 2 weeks.I really hope whoever took the money and chargers really needed it, but its a bad reflection on James Wood Autogroup.
Great service all the time!
Yeah James Wood Autopark good job guys
Great service and people
Great Service and Sales Dept
This last vehicle experience has been a nightmare. I have bought my last 4 vehicles with James Wood for they have the best sales man but the truck i recently bought is a lemon. They are willing to pay off the loan but not give me the money i spent already back in equity on a new vehicle. I have had the truck 2 months and its been in their shop nearly half that time. I feel like im being bullied. Basically stealing my down payment. Maybe because im a single woman? My next review will be with General Motors
Went for a quote and they were fast and very professional
Great quality service jeff was outstanding would work with him again!
Stop by and see the difference! Great place.
Buick, Cadillac, and Chevrolet all in one place. Service is awesome, no sell up. They offer Shuttle Service (reserve ahead) and the waiting area offers full wifi and charging for laptops, tablets etc. Muffins and coffee are also offered. Your comfort is truly catered to.
In general great to work with, new car sales great, body shop, well my rep Jesse was wonderful however beware that if they have a poor relationship with some insurance providers. They will hold your vehicle until payment is made in full from that provider. I have a car there now and its done. Progressive says payment is in process but since JW claims Progressive is a poor pay, they refuse to take anything from them other than the payment. 5 - 7 business days to process, this is rental car insurance cost out of my pocket....I can understand they wanting to watch out for their own interest but putting the end customer last to do so, not a good move.UPDATE: JW addressed my concerns and issued me check for the time lost even though its Progressive that should pay. They stand by their word. Thank you!
Wouldnt give me enough for my 2012 enclave. 5k owe 14k
Love working with Edwin in the service department.
Love my Cadillac dealer
Great place to get your recalls done.
Quick friendly service.
Typical lying car dealer
Awesome experience!! Glad to find that this place is still big on customer service. I originally went to a Chevrolet dealership in Richardson looking for a 2018 Silverado, the salesman was not very knowledgeable on the truck we were test driving. They did not get to the price I was wanting so I emailed some additional dealerships in the area. Jonathan Brown from James Wood Autopark in Denton called me promptly and told me he was confident he could make me happy. He did, I am now driving a 2018 GMC Sierra 1500 SLT, which turns out to be a little nicer than the Chevrolet I was looking at. We communicated by text/email which is easier for me with my work load during the day. I snapped a few pics of my trade in and they were able to work all the numbers up. Once we agreed on a price they delivered the truck from Denton to Richardson , I signed the paperwork, and they drove my trade in back. Super easy, super convenient, and very stress free. Jonathan made the car buying experience the way it is supposed to be, get the price right and be attentive and you sell a car. Even if you do not live in Denton, call James Wood and ask for Jonathan Brown to see how he can help...you would not be disappointed!
Forgot the wash. Didnt even see my service advisor.
Great device, friendly staff
Everything very efficient starting from the pickup
They always come through. Thanks Buddy Morris.
Awesome service, thank you Edo.
Great staff and service.
Very helpful and so friendly!!!
Always quality service!
Is very nice
Fast and courteous staff.
Tried to get a lease price on an as cadillac. After 9 emails back and forth I gave up. Went to Massey got a price on first email
Do isnt see what we needed
Were car people. I mean we buy a lot of cars and mostly Chevrolets. We have done business with a number of different dealers in the metroplex over the years and most were just good. In 2010 we started using James Wood in Denton and in 8 years weve bought 5 vehicles there. I just think they keep it as simple as possible. The stress of buying a car can be very hard to handle. A simple no pressure experience and sales team can make it just that much easier and thats what you get.
Youre just a number at this place.
Very good people
Could not close the deal the others completed.
5 Star service!
Great place, great people
Go see Kenny Morgan!
Normal and less then the prand name of vahicle
Excellent service.
Wendy in the used car rocks
The professionalism was fantastic. Highly recommend.
Service was outstanding
Got a sweet deal on a sweet truck!
Very friendly and quick
Wasted my time
Courteous, professional, and efficient!
Perfect experience
Good place
Top notch
Best in Denton
Not that good
Awesome thanks
Bunch of liars
Buddy is great.
Loved it
No comment
😊😊
Very good cars, thank you for the resentment that you gave us, very kind thanks so much
Good very good cars Good prices easy enough to qualify
The agents attention did not show interest, he was friendly but despite being recommended to us by a relative, the agent did not meet our expectations because he never offered us alternatives. We were totally dismissed without the intention of visiting an agency again. Fortunately, at Autonation Chevrolet North Richland Hills and thanks to the advice of Edgar Rios and Leo we found the financing we were looking for. I wouldnt go back to GMC from Denton
Total reviews rating 4.2
157 Reviews for James Wood Denton Body Shop and Collision Center 2023:
Review №1
2022-03-25Absolutely love this dealership. Everything was so smooth quick and easy! They did everything they could to get me the lowest price and best payment plan in my budget. Answered all my question , never once hesitated! The first place I have ever been that didn’t try to hide fees! They explained everything and made sure I knew exactly what I was getting before signing papers. Recommend them 100% to anyone wanting to purchase a car! Wendi was excellent! Couldn’t have gotten my dream car without her help! Thanks so much
Review №2
2022-03-02This place does an amazing job on auto body repair!Really exceeded my expectations.Charles Schwarze was my advisor and he made sure everything was done right on my Silverado.
Review №3
2022-04-21The Collison and Body Shop team are true professionals. Ms. Gabby customer service skills are unmatched. She kept my wife and I informed every step of the way. Its dedicated employees like Gabby that make James Wood Auto what it is.
Review №4
2022-03-28James Wood has been our family dealership for several vehicles. I just bought my 4th but my 5th will be coming from someplace else. The attention to the little things must have passed on with Mr. Wood, sad to say. We bought a Rouge and the floor mats needed to be replaced, they replace with rubber instead of carpet like was originally there. Car passed State inspection with a torn windshield wiper, which I didnt realize until I needed it. Tires were replaced but vavke stem caps were left off, James Wood logo wasnt removed. Itisnt easy to find a dealership to trust its even harder when they break that trust. Guess we need another Family Dealership.
Review №5
2022-08-09Melanie Gregg was awesome as always! Melanie got my wife into the car she has been wanting for a while now. I cant say enough great things about Melanie and the entire James Wood team.
Review №6
2022-01-05My experience with the body shop far exceeded my expectations. I would not hesitate to use their services again. Jeff was my advisor. He did a great job. Overall, a first rate experience.
Review №7
2022-02-07If you want to get a realistic value for your trade stay away from this dealer. They are a joke and waste your time with laughably low offers.
Review №8
2022-06-04James Woods has provided me awesome service , a pleasure to interact with them .
Review №9
2021-05-09Had an extra wait as my car was sent under tent rather than garage for oil change.Ended up getting it for free. Manager was polite and professional.Had a light come on which I assumed was from tampering? But ended up being legit. I was skeptical as Ive had bad or unprofessional experience before at this location.I simply will never deal with them again. Lost me as a customer.The sales staff etc is professional, but garage is questionable.
Review №10
2020-10-08Clean, courteous, professional, Covid-19 safe, honest, fair, and economical.Salesman, Donny Sides had 7 cars lined up for me to look at and drive.It was safe & socially distant. We wore masks.He made my purchase easy and safe.Donny Sides gave me a great trade in and I highly recommend James Wood Auto Park.