Wheelchair-accessible entrance
Yes
K-O Electronics in Plano
Categories
Location on the map
Plano, Collin County, Texas, US
Accessibility
Phone: +1 972-233-6600
Site: http://www.koelectronics.com/
Site: http://www.koelectronics.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (39)
Excellent service. Rudi was very patient as we waited 6 weeks for the warranty claim to clear before ordering the necessary parts. The shop is small so I would understand if they didnt want to keep it on site while we waited. Repair was performed quickly once we had the green light. Surround processor is working like new. Thanks Rudi!
Great service! Great job! Great price! I will definitely make sure that all my electronic repairs will.be done here. I made KO my go-to shop for questions and answers about a repair. They are honest and do good work. Im so happy I know about this shop bc my electronics ( some more than others) mean a great deal to me. Thanks for the best service KO!
Even though I didnt end up getting my TV repaired (because of the age of the TV and the cost to replace the main board), they were real responsive and performed a diagnostic of the problem on the same day I dropped it off. They have much better service than some other TV repair places that Ive tried. Thanks.
They were open on holiday. I had called to check. Wanted to bring a projector by I believed had an issue with a color wheel. The person I spoke with with wasnt interested in the issue and said they dont work on this brand of projector (optoma) due to parts being difficult to source. This contradicts the information on their website, and color wheels for this set are readily available on Amazon and eBay. Will repair myself.
Horrible company. They do not stand behind their work. Fryes sent me to them as a warranty repair. They ruined my TV and now its out of the 30 day warranty. Its a smart tv that no longer doesnt anything smart. They put the wrong board in my TV and I didnt catch the issues until after the 30 day warranty. 3D does not work, cannot download apps, cant access anything other than the apps that came with the board they put in. Nothing is compatoble with my model tv since they changed the main board. Now the tv smells like burning plastic or overheated boards. I wouldnt recommend this company to anyone.
These gentlemen that I spoke to were EXTREMELY knowledgeable and friendly! They even went above and beyond for the lady before me! They did their work and it only took about a week! And that was even with the Thanksgiving season AND having to order parts! Would absolutely recommend them to ANYBODY AND EVERYBODY who needs work done! Thank you guys!
I have a Qui lightsaber that was built by LDM Custom Sabers that was damaged due to a mistake on my part. I contacted LDM and they were unable to be reached, so I searched Angies list to find an electronics repair store in my area that can help me with this problem that I was facing. Unsure if they would take on the work, I took the lightsaber and a a video that I found on Youtube to K-O Electronics and they accepted the work and after a few days it was completed and I picked it up and it was a good as new. I highly recommend and encourage anyone to use K-O Electronics if you need to their an electronic device repaired, even if it is a custom built lightsaber. :)
My NAD stereo equipment is used 26+ hours a day, so it occasionally needs repair. These folks have helped me three times and the repairs have been flawless.
Great customer service timely repairs very knowledgeable staff quality work they saved me from having to buy a new TV. I would definitely suggest this place if you need something electronic repaired.
Great experience, i had called a few places before ending up here, none of the other techs seemed interested in repairing my tv, i called KO they told me they would have a diagnosis for me same day, they called me back gave me a quote and had my tv repaired, couldnt be happier with the quality service
Beware these guys. They were contracted to fix my TV and based on their parts vendor {no doubt ordering cheap parts from China) Im going to be without my TV for over a month. Thanks so much.
Thank you so much Rudi for solving my TV problem on the phone. It turned out to be such a simple fix. I thought I was going to have to buy a new TV but now I dont!!!
If you are looking for a really honest and effective electronics repair shop try this one, i have always had positive experiences with k-o electronics i really appreciate their services and help! Thanks!
This place has been in business for 40+ years and the only place I would have my electronics fixed. Their prices are great and they are very honest which is not always easy to find in the repair industry
My Onkyo reciever broke under warranty so I bought it to them and they had it repaired in under a week.
Great service. Fixed my Onkyo receiver quickly. Highly recommended.
Back to the futureKnow their stuff
Technician was rude and condescending. I highly recommend you find another place to fix your electronics.
Very very courteous knowledgeable and gracious technician.
Very pleasant experience. Honest about pricing and advising.
Very knowledgeable. Fair pricing, and honest. Will recommend to everyone
Only took 2 days 2 fix my A/V receiver.
Great place. Responsible, honest people.
Dedicated services
Good
Quick, affordable, and effective.
Good place to repair electronics.
Great service
Professionals
Total reviews rating 4.2
39 Reviews for K-O Electronics 2023:
Review №1
2022-07-20Im a very happy camper. I live in Austin and shipped my 14 year old Onkyo surround sound receiver up to K-O in Plano. (K-O was recommended by some local repair shops.) Just got it back eight days later (including shipping time). It works great!! They hit their estimate, provided me with the parts they took out to replace, and got it back to me with no hassles. I couldnt ask for more!! Thanks K-O!!!
Review №2
2022-07-09I lost sound from a six year old Pioneer SC-95, found K-O (as they are the only local Pioneer Service Center). Dropped of the receiver, and a few days later the service tech called with the issue and cost for repair (very reasonable). She, the service tech, also informed me of unavailable discontinued parts if I were to have other issues later on due to the age of the receiver (much appreciated). Very nice and easy to work with.
Review №3
2022-06-06Repaired my Onkyo TX-SV515PRO & TX-SR507 & both work great now. Pleasant folks to work with, +a quick turn on repairs. Convenient to US-75 & the George Bush FWY(s). Very much worth the trip starting from Ft. Worth.Cheers
Review №4
2022-03-06I called about having a tube tv repairs its harder to come by them for retro gaming. The staff was super helpful in letting me know what the issue is even though they do not service them anymore. They did not have to go out of their way to help me and even went as far as to tell me what board and parts likely needed replacing. 5 star service 👍great attention to customer service 👏
Review №5
2022-08-09My TV had no power.Technician contacted stating it will be $270 for repairs. I agreed.Manager handed a bill for $370. Technician stated he never said $270. I ended up paying $370.Piece of advice: ALWAYS GET IT IN WRITING
Review №6
2020-12-18Josh, was a truly knowledgeable tech that came to service my TV. I would highly recommend this company and him as a technician. Hard to find trustworthy and knowledgeable people who care for the customers at the same time, who love what they do. Highly recommended if in need of a repair or question if the TV is repairable.
Review №7
2021-08-10I just has my 75 in 4K Samsung repaired…. Josh is an excellent representative of this company. He is very professional knowledgeable, and extremely courteous…qualities that are missing with a lot of people these days. Josh is a very valuable representative of this company… I highly recommend him!!
Review №8
2020-07-24I brought in my Pioneer Elite receiver for warranty work after the HDMI board stopped working. The process was easy and simple! It was ready for pickup within two weeks and is working great so far! Since they are one of only two authorized Pioneer service centers in the DFW metroplex; the other being in Fort Worth which is closer to me, I am glad I went out of my way to this location due to their great reviews. Their prices are very reasonable as well! They have my business for any future repairs that may be needed!
Review №9
2021-10-09They fixed my Sony OLED and saved my investment. The prices are more than reasonable and I will definitely return whenever I need electronics repair. Thank you again K-O
Review №10
2016-12-11I have used K-O Electronics a few times for repairs of both audio and video equipment. They always did a nice job previously, so I contacted them about the “white dot” issue with my Mitsubishi TV. The TV was 8 years old and I was debating between repairing it or purchasing a new TV. Rudi was familiar with the issue and suggested I contact Mitsubishi, as they had a program which would help the cost of the repair. I did this and the chip was provided at no cost to me. I just had to pay for the installation. I requested K-O based on the help and Mitsubishi delivered the chip to them. Once K-O received the chip, they called to schedule a repair. Unfortunately due to the busy holiday season, they could only do the work on a Saturday (which their shop is closed on Saturdays, so appreciated working me in, although I was hoping to get the repair done sooner). Josh was the technician who installed the chip. He is extremely knowledgeable and professional. He was running a little late for the appointment and called to let me know. Josh did a great job. He cleaned the lens as well and checked everything out to make sure both he and I were satisfied with the results. The TV looks brand new again. Great job and I would not hesitate to use them again.